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Applications Support Manager (Systems & Integration) Location: Edinburgh or Glasgow (Hybrid working available) Salary: £45,000 - £50,000 Contract: Full-time, Permanent We are seeking an Applications Support Manager to join a growing Technology Services function within a forward-thinking organisation. This role will focus on the operational ownership of a diverse business applications estate, ensuring systems are effectively supported, integrated and continuously optimised. The position sits at the intersection of application support, systems integration and service improvement, requiring someone who understands how platforms interact across the wider technology landscape. Working closely with technical teams, suppliers and business stakeholders, you will play a key role in managing application life cycles, supporting system integrations and ensuring technology services remain efficient, well-governed and cost effective as new platforms are introduced. This is an excellent opportunity for a technically minded individual who enjoys improving how systems work together and is looking to step into a broader applications leadership role. Key responsibilities Manage and support a portfolio of business applications across the organisation Oversee the operational stability, performance and life cycle management of core systems Support the integration of new platforms into the existing technology landscape Work with project and delivery teams to ensure smooth transition of new systems into live service Identify opportunities to simplify or retire Legacy systems as new solutions are implemented Monitor application usage, licensing and infrastructure dependencies to ensure cost efficiency Work with suppliers and internal teams to resolve technical issues and maintain service levels Contribute to solution discussions to ensure new systems integrate effectively with the wider estate Maintain documentation covering system architecture, integrations and operational processes Provide escalation support for application-related incidents and service issues Support continuous improvement of application support processes and service management practices Required experience 3-5 years' experience working with enterprise applications or systems support environments Experience supporting multiple integrated systems within a complex technology estate Strong understanding of system integrations, data flows and platform dependencies Experience supporting applications through their full life cycle, from implementation to optimisation Ability to troubleshoot technical issues across interconnected systems Experience working with third-party software suppliers and managed service providers Strong stakeholder communication skills, translating technical issues for non-technical audiences Desirable experience Exposure to application portfolio or service management Understanding of product or service ownership principles Experience working alongside architecture or solution design teams Familiarity with integration technologies or API-based platforms ITIL or service management experience Skills & attributes Strong analytical and problem-solving ability Curiosity around how systems connect and interact across a wider platform ecosystem Ability to balance technical detail with operational oversight Organised approach to managing multiple systems and priorities Proactive mindset focused on continuous improvement and efficiency Additional information Based in Edinburgh or Glasgow with hybrid working available Core hours Monday to Friday, with flexibility depending on business needs Occasional collaboration with suppliers and project teams as systems evolve Opportunities for professional development within a growing technology function This is an excellent opportunity for someone with a background in systems support or integration who wants to take greater ownership of an organisation's application landscape, helping ensure platforms remain well-integrated, efficient and aligned with future technology initiatives.

Senior Delivery Manager Location: Southampton (Hybrid working) Salary: £44,000 Contract: Full-time, Permanent We are seeking an experienced Senior Delivery Manager to join a growing Digital and Technology function. This role is responsible for leading the delivery of complex, high-impact digital, data and technology initiatives across the organisation. Reporting to the Head of IT Portfolio, you will take accountability for delivering large and medium-sized projects across applications and infrastructure. You will operate in a hybrid working model based from Southampton, with flexibility between office and home working. This position requires a confident delivery leader who can operate in complex environments, engage senior stakeholders and ensure projects are delivered on time, within budget and to agreed quality standards. You will also play a key role in strengthening delivery capability across the wider team through mentoring and best practice leadership. Key responsibilities . Lead the end-to-end delivery of digital, data and technology projects and initiatives . Take ownership of complex and high-risk projects, ensuring successful outcomes . Manage project scope, timelines, budgets, risks and dependencies . Build strong relationships with project sponsors and senior stakeholders . Provide clear reporting and proactive risk management, escalating where required . Apply appropriate delivery methodologies (Agile, Waterfall, Lean) depending on project needs . Ensure robust project planning, governance and change control . Manage cross-project dependencies within a wider portfolio environment . Drive collaboration across technical and business teams . Coach and mentor Delivery Managers and Product Owners to enhance delivery performance Required experience . Proven experience delivering complex digital or technology-enabled change . Strong background working across Agile, Waterfall and hybrid delivery models . Experience managing multiple concurrent projects in fast-paced environments . Demonstrable experience managing budgets, risks and delivery governance . Strong stakeholder management experience, including engagement at senior level . Experience balancing competing priorities and resolving conflicting demand Skills & attributes . Strong leadership presence with the ability to motivate and align teams . Excellent communication and stakeholder engagement skills . Commercially aware with strong risk and issue management capability . Organised, structured and delivery-focused . Comfortable operating in complex, evolving environments . Proactive and solutions-driven mindset This is an excellent opportunity for a Senior Delivery Manager who enjoys leading complex technology change, influencing senior stakeholders and delivering measurable outcomes in a dynamic digital environment. To view a full job description and role profile please enquire

Digital IT Trainer Location: Central London - Hybrid with occasional travel Salary: £32,000 - £35,000 Contract: Full-time, Permanent An established organisation is looking for an experienced Digital IT Trainer to take ownership of internal software training and digital capability development across the business. This role will lead the design and delivery of practical, engaging learning solutions that improve productivity, strengthen data handling standards, and support the rollout of new technologies. You will play a key role in increasing digital confidence across teams and embedding consistent ways of working. What You'll Be Doing Assess digital capability across departments and identify priority development areas Design and build engaging learning materials (interactive guides, videos, E-learning modules, workshops and reference content) Deliver training through a mix of classroom sessions, virtual workshops and one-to-one coaching Lead software adoption initiatives during system upgrades and new platform rollouts Support users with practical "how-to" guidance and post-training follow-up Track and report on training effectiveness, engagement and measurable impact Maintain training records and ensure documentation remains up to date Contribute to wider digital improvement initiatives across the organisation Areas of Focus Microsoft 365 suite (Word, Excel, Outlook, PowerPoint, Teams, SharePoint) CRM platforms and structured data management Information security awareness and data protection best practice Collaboration tools and document management optimisation New starter onboarding for digital systems What We're Looking For Proven experience delivering end-user IT/software training Strong working knowledge of Microsoft 365 tools Experience analysing learning needs and designing structured programmes Ability to simplify technical concepts for non-technical audiences Confidence delivering sessions to mixed groups and senior stakeholders Experience measuring training outcomes and driving continuous improvement Personal Approach Approachable, patient and engaging facilitator Organised and able to manage multiple training priorities Proactive and solutions-focused Comfortable working across IT, HR and operational teams Committed to ongoing professional development Why This Role? This position offers the opportunity to shape digital learning within a forward-looking organisation investing in modern workplace technology. You'll have autonomy to build structured training frameworks while directly influencing productivity, adoption and digital maturity.

Infrastructure & Security Engineer - Retail Sector London (Hybrid) 30% BAU/70% Project Work Permanent | Immediate Interviews Available We're partnering with a London-based retail brand currently undergoing infrastructure transformation. This is a fantastic opportunity for an experienced Infrastructure & Security Engineer to join a fast-moving organisation investing heavily in technology and digital maturity. You'll play a key role in both business-as-usual operations (30%) and a wide range of modernisation and transformation projects (70%), helping to reshape the future of the company's IT infrastructure. This opportunity is perfect for an experienced Infrastructure or Network Engineer who enjoys being hands-on with both Legacy systems and modern cloud-first environments. If you're looking to work on meaningful projects within a dynamic retail business, this could be the next step in your career. Key Responsibilities Work as a hands-on infrastructure and security engineer, delivering technical improvements and helping to secure enterprise systems. Support and maintain a range of technologies including VMware, Windows Server, Azure, Microsoft 365, and SQL Server. Help manage and enhance the company's Cisco Meraki network infrastructure across head office and retail sites. Contribute to vulnerability management, compliance (PCIDSS), and alignment with NIST/ISO27001 standards. Assist in the deployment of secure, scalable device imaging using Intune & Autopilot for POS, hospitality, and corporate users. Configure and manage SIEM, endpoint protection, IAM, MFA, and RBAC to strengthen infrastructure security. Create and maintain infrastructure documentation, diagrams, and operational runbooks. Support disaster recovery processes and participate in testing and readiness planning. Collaboration & Communication Work closely with internal IT teams and third-party vendors to deliver secure, high-performing infrastructure solutions. Share expertise and promote best practices in infrastructure, networking, and security across the organisation. Contribute to a security-first culture, providing guidance and support across teams. Key Experience & Skills We're looking for candidates with strong experience in: Microsoft Infrastructure: Windows Server, Azure, Microsoft 365, Entra ID, Active Directory, Group Policy Networking: Cisco networking (LAN/WAN/Wi-Fi, TCP/IP, Firewalls, Switching/Routing) Virtualisation: VMware vSphere, ESXi, vCenter Scripting: PowerShell Security & Compliance: Microsoft Defender, Sentinel, IAM, PCIDSS, MFA, RBAC Hardware: Dell server/storage platforms Monitoring & DR: Familiarity with SolarWinds, PRTG, Zabbix, backup tools, and DR best practices If this role is of interest please share your CV and we will be in touch!