Jiyu Consulting

Technical Services Manager (ITIL/Service Management) Newtownabbey, Belfast area £34,000 to £37,000 + £11,100 shift allowance. We are working with a well-established organisation in Newtownabbey who are seeking an experienced Technical Services Manager to lead and develop their Technical Support function. This role is ideal for a service-driven leader with a strong ITIL Service Management background proven Incident Management expertise and ideally a knowledge of networking. You will lead technical support-focused shift teams, own major incident processes, and act as a key bridge between technical teams and senior stakeholders. Key Responsibilities Lead, mentor, and develop Technical Support/Service Desk teams Own and manage Incident, Problem, and Change Management processes in line with ITIL best practice Drive service performance through KPIs, SLAs, and continual service improvement (CSI) Ensure robust incident response, root cause analysis, and post-incident reviews Collaborate with infrastructure, applications, and third-party vendors Contribute to service strategy, process optimisation, and operational maturity Your background Proven experience leading technical support-focused teams Strong background in ITIL-based Service Management and comfortable working shifts. Demonstrable Incident Management experience, including Major Incident leadership Experience working in operational IT environments (infrastructure, applications, or managed services) Ability to communicate effectively with both technical teams and non-technical stakeholders Strong organisational, leadership, and decision-making skills ITIL Certification (Foundation or higher) Exposure to regulated or enterprise-scale environments For more information please contact (see below) Technical Services Manager (ITIL/Service Management) Newtownabbey, Belfast area £34,000 to £37,000 + £11,100 shift allowance.

Data Engineer - Cloud & Microsoft Azure - Swindon - hybrid We're recruiting on behalf of a forward-thinking organisation seeking an experienced Data Engineer with a cloud-first mindset and strong expertise across the Microsoft data ecosystem . This is an excellent opportunity to work on modern data platforms, building scalable solutions that support analytics, reporting, and Business Intelligence initiatives. You'll play a key role in designing, building, and optimising cloud-based data solutions. Key Responsibilities Design, develop, and maintain scalable data pipelines using Microsoft Azure services Build and optimise data solutions leveraging Microsoft Fabric components Develop and orchestrate data integration workflows using Azure Data Factory Work with Azure Synapse Analytics and Azure Databricks for data processing and analytics Write and optimise SQL for querying, analysing, and managing complex data sets Support and enhance cloud-based data platforms with a focus on best practices and security Collaborate with stakeholders to translate business requirements into technical solutions Your background Proven Data Engineer in a cloud-first environment Strong hands-on experience with the Microsoft Azure data stack , including: Microsoft Fabric Azure Data Factory Azure Synapse Analytics Azure Databricks Advanced SQL skills with experience handling large-scale data sets Solid understanding of data modelling, ETL/ELT processes, and analytics workloads Exposure to customising Microsoft Dynamics 365 data solutions in a cloud environment is plus. Our client offers an excellent benefits package, for more information please contact Data Engineer - Cloud & Microsoft Azure - Swindon - hybrid

NOC Engineer - 24/7 - £30,000 to £33,000 + £9,000 shift allowance - onsite Belfast client are looking to add a NOC Engineer to their growing 24/7 team. With solid hands-on experience across Cisco and Juniper networking, and ideally Adtran too you'll be working on high-availability LAN/WAN environments, Firewall management, and network optimisation for a forward-thinking business. What you'll need: Proven network engineering experience or IT Helpdesk background. Ideally strong skills in Cisco & Juniper (routing, switching, security). Adtran exposure highly advantageous. Worked within an ITIL environment Enterprise network support a plus Windows OS and server support For more information on this 24/7 opportunity in Belfast please contact (see below) NOC Engineer - 24/7 - £30,000 to £33,000 + £9,000 shift allowance - onsite

Skills Framework Analyst - £45,000 to £55,000 Are you passionate about future skills, capability building, and workforce development within digital, data or Tech? We're looking for a Skills Framework Analyst to join our client and play a pivotal role in shaping the future of the UK Tech landscape. This is a unique opportunity for an experienced HR or L&D professional with hands-on experience in frameworks such as SFIA (Skills Framework for the Information Age) or DDaT (Digital, Data and Technology) to influence how we define, develop, and embed critical capabilities for the future. Remit Design, implement, and maintain our internal skills and capability frameworks , aligning them with industry standards (eg, SFIA, DDaT). Conduct skills gap analyses across business areas and support the design of strategies to address them. Collaborate with stakeholders across HR, L&D, Digital, and Business Units to ensure frameworks are Embedded in recruitment, development, and career pathways. Analyse and interpret workforce data to inform future skills planning and capability initiatives. Provide guidance and training to teams on the use and benefits of skills frameworks. Support broader workforce planning and transformation programmes by integrating capability frameworks into strategic planning. Your background Proven experience in HR , Learning & Development , Organisational Development , or Workforce Planning . Strong knowledge and hands-on experience with SFIA , DDaT , or similar skills/capability frameworks. Comfortable working with complex information and translating it into practical tools and guidance. Analytical mindset with the ability to derive insights from data to inform strategic decisions. Excellent communication and stakeholder engagement skills. Experience working on digital or transformation programmes is desirable. For more information please contact (see below) Skills Framework Analyst - £45,000 to £55,000

SQL Support Analyst - £35,000-£45,000 - Hybrid/Swindon, Wilshire Our client is looking to add to their current IT Infrastructure team with the recruitment of an Infrastructure Engineer with a bias towards SQL Support. You will be expected to come in with a reasonable understanding of networking, Switches, Routers and Firewalls albeit this will not be something you will need to apply on a day-to-day basis so this really does need to a be rudimentary level or even being experienced in these but wanting to explore other areas of your skill set, such as the SQL aspect. The primary expectation will be around SQL and your understanding around Scripting, clustering, mirroring, backup and restore, permissions and de-bugging. The opportunity will be a key role within the wider Infrastructure team and they will allow you to a great level of autonomy rather than be micro-managed. There will also be some ticket-handling support work, but these will be mainly focussed around SQL issues that the ServiceDesk were unable to handle. This position is working in their Swindon Head Office 2 days per week with home based work the remainder of the time. The organisation offer an incredible opportunity for future career growth, largely determined by where you would like to take it - they are very supportive of this. All the interviews will be done remotely and they are looking to make the hire as soon as possible, so if you do feel that this is an opportunity you would like to hear more about, please get in touch with me on or email me at (see below) SQL Support Analyst - £35,000-£45,000 - Hybrid/Swindon, Wilshire

Agile Delivery Manager Location: Client is London based but offers flexible working options. Salary: £70 - £75K Experienced Agile Delivery Manager required to ensure exceptional digital experience for customers. Working closely with development teams to effectively use agility in the delivery of intuitive applications which meet our customer needs. What you'll be doing: Adopt Agility to the development approach of the customer technology team. Manage and coordinate technical delivery features. Help promote team engagement to build a high-performance team. Identify, manage and mitigate project issues and risks. What we're looking for: Experienced in running Scrum and Kanban teams. Exceptional Stakeholder engagement skills. Proven experience of introducing Agile and guiding others on best practice. In-depth understanding of the Software Development Lifecycle and experienced with the design, test, build, QA, deployment and operational maintenance. For more information about this opportunity please contact: (see below)

Infrastructure & Cloud Engineer Location: Home working with one day per week in Swindon Salary: £40K - £45K dependent on experience and expectations. Existing opportunity join an evolving infrastructure and cloud team, with particular focus on improving network and server environment. What you'll be doing: Build, design and deploy secure and reliable network environments for office, cloud and data-centre environments using technology from industry leaders including Cisco, Microsoft and VMware. Develop, enhance and maintain our automation, using the latest toolsets. Perform ongoing performance tuning, hardware upgrades and resource optimisation. Keep the infrastructure safe, secure and supported by ensuring backups meet the needs of the business. What we're looking for: Experience with and/or working towards: VMWare VCP, Cisco CCNA, ITIL Foundation, CoBIT, COMPTIA, MCSA MCTS MCP. Technical business IT experience in a traditional data-centre and/or cloud environment. Microsoft technologies, Azure, Office 365, Dynamic 365, Sharepoint. Project (particularly Agile scrum) and day-to-day support experience. To find out more about this role, please apply or contact: (see below)

IT Engineer - South West London - £30,000-£35,000 Our London based client are an organisation within the education sector and they require 2 IT Engineers to come in and be able to offer support to 3 sites in London to a combined user base of around 900. You will ideally come from a background of working in an education environment and understand the nature of how working with both pupils and teachers can be. The role is very user focussed, so you will need to be happy in this environment. Technically, the schools operate largely with Apple devices, so experience with both Apple and Windows environments is important. You will be comfortable with iOS, Macs, iPads as well as Active Directory, DNS, DHCP, VMware and networking protocol such as TCP/IP, DNS, VPN and IPsec. You will be responsible for the support and the provision of the IT equipment for the sites and you will also be working closely with 3rd party provider in some cases. This is a very exciting opportunity to join an organisation is offering a genuine career path to follow that comes with great benefits such as working with the most modern of technologies and also very generous benefits that are in line with the education industry. For more information, please do get in touch with me or email me at (see below) IT Engineer - South West London - £30,000-£35,000