92 jobs found

At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. Our IT Client User Experience Engineer is part of the Platform Reliability Team, who will be accountable for ensuring that all end user devices across the organisation are safe, secure, compliant, performant, and consistently delivering an excellent colleague experience. You will ensure that every client device-laptop, desktop, mobile, or virtual endpoint-runs optimally with all relevant applications deployed, updated, and monitored through automated, modern management tooling. You will play a key role in endpoint security, device compliance, software lifecycle management, performance optimisation, and user experience telemetry, ensuring colleagues can work efficiently and securely across all locations. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What you'll be doing: Ensure all client devices meet corporate security baselines, including encryption, secure boot, antivirus/EDR, MFA, conditional access, and OS level hardening. Monitor endpoint compliance using tooling such as Intune, Defender, Rapid7, SCCM or equivalent. Partner with the Cyber Security team to identify, triage, and resolve endpoint vulnerabilities quickly and work closely with IT Infrastructure, Cloud, Security, Service Desk, and Application teams to ensure seamless device operation. Maintain a centralised catalogue of approved applications with version control and documentation. Support the full lifecycle of devices: by working in partnership with members of the IT Hardware Asset Management team for the procurement, build, deployment, ongoing management, retirement and secure disposal of all client devices. Ensure devices remain fully patched (OS, drivers, firmware, apps) in accordance with corporate patching policies. Own the end-user experience across all device types, using analytics to identify pain points and opportunities. Support delivery of corporate initiatives (e.g. Windows feature upgrades, security uplift programmes, hardware refresh cycles). What you'll have: Strong knowledge of Windows 11, macOS, iOS/Android, and endpoint management tooling. Experience with modern management platforms (e.g., Microsoft Intune, SCCM, Autopilot, MDM). Proven experience in software packaging, scripting, application deployment. Good understanding of endpoint security principles (AV/EDR, CIS baselines, encryption, patching). Ability to troubleshoot complex endpoint issues across OS, application, network, and hardware layers. Strong documentation, attention to detail, and process discipline.

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. We leverage our problem solving skills and end-to-end capabilities to help our clients create better solutions for their customers and employees. As a top-tier partner of Google Cloud and Microsoft, the market leaders for AI, Data, and Cloud, we work with some of the world's biggest brands and government organisations to help them solve their toughest business and operational challenges; whether that's attracting new customers, driving operational efficiency, or improving reducing risk. We have received impressive external recognition for its innovative offerings, best-in-class capabilities, and tangible impact for customers across various industries: Telana is recognized as a Leader for Data, Analytics, and Machine Learning in the ISG Provider Lens for Google Cloud Partner Ecosystem in 2024, and a Rising Star in 2022 and 2023. We are an accredited Azure Expert MSP provider, and have also been awarded Google Cloud's 2024 EMEA Public Sector Partner of the Year award. What will your role be? We are seeking a Technical Support Engineer to join our Managed Services Team. In this role, you will be responsible for providing comprehensive support to our clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You may be required to travel to customer sites which are predominantly located in Central London to provide onsite support engineer services for holiday or capacity cover. We operate a 24/7 365 service desk and therefore a willingness to work in a shift rota or cover specific shifts when required would be advantageous. The ideal candidate is a self-starting problem-solver with expertise in the Microsoft ecosystem and a great customer service approach. You will be the primary point of contact for our clients, taking full ownership of support tickets from creation to completion. You must be comfortable managing a varied workload, resolving straightforward requests efficiently while also having the technical depth to investigate and solve challenging problems independently. What will you be doing? Serve as a primary point of contact for clients, providing effective support via Teams/Google Meet, email, and our ticketing system. Manage the entire lifecycle of support tickets, from initial logging and diagnosis (Tier 1) to more advanced troubleshooting and resolution (Tier 2). This includes managing SLAs. Perform administration and provide support for: Microsoft 365: Including Exchange Online (mail flow, permissions, security), SharePoint Online, OneDrive for Business (sync issues, permissions), and Microsoft Teams. Microsoft Power Platform: Including Power BI, Power Apps, and Power Automate. Microsoft Intune: Device enrollment and management, compliance policy checks, application deployment and packaging troubleshooting. Microsoft Entra ID (Azure AD): User and group administration, conditional access policies, and multi-factor authentication (MFA) troubleshooting. Windows Server: Administration of Windows Server 2016/2019/2022, including Active Directory (Group Policy, DNS, DHCP), file permissions, and print services and Hybrid Models. This includes an understanding of hybrid identity configurations, including Azure AD Connect and SSO. . Exchange On-Premises: Mailbox and database management, transport rule configuration, and hybrid environment troubleshooting.Windows Desktop OS: In-depth troubleshooting of Windows 10 and Windows 11. Maintain clear and concise documentation for all work performed within our ticketing system. Identify recurring issues and contribute to our internal knowledge base to improve team efficiency. Work collaboratively and collegiately with the broader Telana team including engineers and service delivery. Liaise with third-party vendors and software providers to resolve client-specific technical issues. This may be you: Proven experience (2+ years) in an IT support role in a Managed Services Provider, demonstrating strong capabilities in handling both Tier 1 and 2 issues. Experience within a Managed Service Provider (MSP) or IT consultancy is highly desirable. Strong, hands-on experience in administering and supporting the Microsoft 365 suite. Proficiency in managing Active Directory and Microsoft Entra ID. Solid experience with Windows Server administration and core network services (DNS, DHCP). Expert-level troubleshooting skills for Windows 10 and Windows 11 operating systems. A fundamental understanding of networking principles (TCP/IP, routing, firewalls, VPNs). Demonstrable ability to work independently, manage a varied ticket queue, and take ownership of technical problems from start to finish. Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users. Experience using professional ticketing systems (e.g., SolarWinds, ConnectWise, Autotask, ServiceNow, Jira). You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply. There are many roads leading up to being a Technical Support Engineer. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out! What we offer you: You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth. Flexible, and trust-based work environment with a healthy work life balance. Our people come first. That's why you'll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform. Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications. We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won't find a more welcoming place to work. We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.

What You'll Do Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and - when needed - C++. Define and enforce best practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross version compatibility (Windows 10/11+), and maintainability. Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen reader support, and usability for users with disabilities. Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long term roadmap for the Windows platform. Take ownership of full lifecycle of features: conception design implementation testing release maintenance. Ensure quality, reliability, and consistency across releases. Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems - and propose robust architectural or design solutions. An ideal candidate should have Required: 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML - and ideally additional experience with native Windows code (C++, Win32/WinRT/COM). Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code. Proven track record of designing, building, and shipping production quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability. Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software. Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi threading or asynchronous programming (where relevant). Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture level decisions. Strong communication skills; ability to articulate tradeoffs, collaborate with cross functional teams, and drive consensus. A user centric mindset: focus on building polished, intuitive, and accessible experiences for end users. Preferred / Bonus: Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks. Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high DPI support, responsiveness under load). Experience with localization/globalization, right to left UI support, internationalization, accessibility for multiple regions. Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications. Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications. Demonstrated ability to take ownership of feature areas or modules and drive them long term, including maintenance, refactoring, and technical debt management. What we offer A high impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience. A collaborative, flat structure engineering culture - you are not just a coder, but a builder and a decision maker. Opportunities to lead - mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect). Flexibility, autonomy, and responsibility: you define how to solve problems, own features end to end, and contribute to long term product vision. A purpose driven mission: building software that's reliable, accessible, and user centered - making a real difference for people. EEO Statement Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and - when needed - C++. Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability. Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities. Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long term roadmap for the Windows platform. Take ownership of full lifecycle of features: conception design implementation testing release maintenance. Ensure quality, reliability, and consistency across releases. Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems - and propose robust architectural or design solutions. An ideal candidate should have Required 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML - and ideally additional experience with native Windows code (C++, Win32/WinRT/COM). Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code. Proven track record of designing, building, and shipping production quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability. Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software. Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi threading or asynchronous programming (where relevant). Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture level decisions. Strong communication skills; ability to articulate tradeoffs, collaborate with cross functional teams, and drive consensus. A user centric mindset: focus on building polished, intuitive, and accessible experiences for end users. Preferred / Bonus Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks. Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high DPI support, responsiveness under load). Experience with localization/globalization, right to left UI support, internationalization, accessibility for multiple regions. Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications. Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications. Demonstrated ability to take ownership of feature areas or modules and drive them long term, including maintenance, refactoring, and technical debt management. What we offer A high impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience. A collaborative, flat structure engineering culture - you are not just a coder, but a builder and a decision maker. Opportunities to lead - mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect). Flexibility, autonomy, and responsibility: you define how to solve problems, own features end to end, and contribute to long term product vision. A purpose driven mission: building software that's reliable, accessible, and user centered - making a real difference for people. Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the role We are looking for a highly motivated and customer-focused IT 2nd Line Service & Support Engineer to join our IT Services team on a fixed-term maternity cover contract. This is an exciting opportunity to play a key role in delivering high-quality IT support across a dynamic, multi-site college environment. You will provide both 1st and 2nd line technical support, ensuring staff and students can rely on stable and effective IT services to support teaching and learning. What You'll Be Doing Providing excellent customer service and technical support to staff and students across multiple campuses Diagnosing and resolving hardware, software, network and user issues in a timely manner Carrying out proactive checks in classrooms and learning spaces to prevent issues before they arise Supporting system monitoring and maintenance activities Logging and managing incidents via the service desk system (TOPdesk) Identifying recurring issues and contributing to service improvements Creating and maintaining technical documentation and knowledge articles Supporting and mentoring junior IT staff and apprentices What We're Looking For We are particularly interested in candidates with strong technical experience in: Desktop support and end-user computing environments Windows 11 support and deployment Microsoft 365 (O365) administration and troubleshooting AI-enabled tools (e.g. Copilot, automation, or emerging workplace AI technologies) Microsoft SCCM / Endpoint Configuration Manager for device management and deployment In addition, you will be: Passionate about delivering excellent IT support and customer service A strong problem solver who takes ownership of issues through to resolution Confident working across a range of Microsoft technologies Able to prioritise workload and work effectively under pressure A team player who can also work independently Proactive, organised, and committed to continuous improvement Desirable (but not essential) Experience with Cisco/HP networks and VLANs Knowledge of ITIL processes or an ITIL Foundation qualification Experience working in a busy service desk or IT support environment Working Pattern This role supports a flexible service window: Monday-Thursday: 8:00am - 8:00pm Friday: 8:00am - 5:00pm Flexibility is required to work within these hours. Why Join Us? Be part of a supportive, collaborative IT team Gain experience across a large, multi-site environment Work with modern technologies including AI tools and cloud platforms Contribute to key projects and service improvements Develop your technical skills and career About Us London South East Colleges (LSEC) is one of London's largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need. What brings people to work here, and keeps them here, is the sense of purpose. We exist to change lives through learning, and that ambition runs through everything we do. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond. We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement. We invest heavily in our learning environments, with modern facilities and strong partnerships with employers, universities and local communities. This enables our staff to focus on what matters most: delivering high-quality education and training that equips learners with the skills, confidence and resilience to succeed in work and in life. LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi-Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth. This gives colleagues the opportunity to work within a genuinely joined-up education system, spanning schools, colleges and higher education. The Group has also recently established the Elevare Education Foundation, a charity dedicated to supporting disadvantaged children and families across the region through targeted programmes and practical support. This reflects our wider civic mission and commitment to making a meaningful difference beyond our campuses. With a combined turnover of around £130m and clear ambitions for growth and improvement, this is an organisation that is forward-looking, values expertise and encourages people to contribute ideas and shape the future. There has rarely been a more interesting time to join us. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi-Fi access in over 10,000 locations worldwide through Eduroam Access to our on-site gym at Bromley campus and discount at other local gyms Discounts in our in-house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self-disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex-offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details Job reference REQ7902 Date posted 22/07/2026 Application closing date 05/08/2026 Location Hybrid working - Home and Leicester City Offices Salary £39,152- £41,771 Per Year Package Total benefit value (includes pension contribution and full holiday entitlement):£56,957 Contractual hours 37 Basis Full time Job category/type Information Technology Attachments Job Specification.pdf Full Time / 37 Hours Per Week / Permanent Play an important role in the day to day running and monitoring of all Server hardware and software, SAN Storage, Databases, Backups, Microsoft 365 Tenant and other key infrastructure such as Active Directory, DNS and DHCP. Currently 11 members strong, you'll join the server team whose primary aim is to maintain the Physical Data Centres along with all the server infrastructure be that Physical or Virtual. We also secure and keep up to date all Server Operating systems and hosted applications. Being at the forefront of working with and deploying Cloud based solutions as and when required. Based out the Data Centre on Anstey Lane but currently working from home. You'll be expected to work from the Data Centre as and when required to fix hardware issues, receive deliveries, and attend meetings with the team, internal teams and third parties. You'll also undertakes a rota-based system to take calls on weekends. With some out of hour's work required from time to time to deal with issues, the deployment of new hardware or software in line with business requirements. What you'll be doing Day to day, you'll deal with and resolve calls logged for the Server Team in Service Manager, monitoring back up jobs, working on or with other members of the team on existing or new projects and executing Request for Change, Service, and Information request activities. Troubleshooting hardware and software related issues. You'll investigate and carry out the necessary work to update hardware and software. Providing expert advice on technical solutions appropriate to the division. Forming close working relationships with other members of the team. As well as, with other teams in the division such as the Infrastructure, ITSM and Application Support teams. In addition, you'll work with third party companies to deploy, support and troubleshoot. This will include companies such as Microsoft, Dell, Civica and Northgate as examples. Attending regular team briefs, project meetings with internal teams or external partners for the deployment of a new project or to troubleshoot ongoing issues. What you'll need As a team player who can forge good working relationships with internal colleagues and external partners. You'll have a keen interest in all areas of work undertaken by the Server Team and be willing to stay abreast of new and emerging technologies. With experience and in-depth knowledge of working with Microsoft Windows Server Operating systems, PowerShell, Microsoft Active Directory on-premise and Azure Active Directory, Microsoft DNS, Microsoft DHCP, Microsoft Hyper-V, Microsoft Exchange on-premise/Online, backup software, Hyper-Converged Infrastructure and Data Centre support and maintenance. You'll utilise your excellent problem-solving skills, being discrete, communicating on all levels, and work on you own initiative. While being flexible. Absorbing and implementing new knowledge quickly but not be afraid to ask questions of their colleagues. For queries please contact Dharmesh Kotak Server Manager at via email. Interviews will take place on Monday 17th and Tuesday 18th August 2026.

3rd Line Infrastructure Engineer - DevOps Training - 45K Location: East Midlands Industry: IT Salary: £35000 - £45000 per annum + Pension, Health, 25 days Posted: 10/11/2018 Description 3rd Line Infrastructure Engineer, Infrastructure Development Build Engineer, DevOps, Automation, Build & Release, Windows Server / Linux Server, VMware, SQL Server, SCCM, Scripting, PowerShell, VBScript, TFS - 40-45k Are you a 3rd Line Infrastructure Engineer looking to embrace a more DevOps approach? Have you been responsible for software release? Are you up for a challenge where you contribute to moving this company forward in the world of development operations? The Role We have a fantastic opportunity for a 3rd Line Infrastructure Engineer / Systems Support Engineer to join this communications company who are a solid & stable organisation working with many leading UK bluechip clients. This role will have you designing, optimising, maintaining and improving software build and deployment pipelines as well as being a support function to the BAU Infrastructure team. Once trained this role will have you embracing DevOps techniques and being in charge of developing and maintaining operational standards for the release and deployment of software. There is an exciting opportunity to make this role your own in an outstanding establishment. We are looking for: A solid IT infrastructure background with prior (and current) experience in the core infrastructure technologies, including: VMWare, Active Directory, Windows Server, Linux Experience of automating tasks with Powershell or other scripting languages Software build and deployment either manual or automation T-SQL experience Benefits A competitive salary is on offer with this role of up to £45,000 +/-, which will be tailored to the level and experience of the candidate. Something that you can't put a price on is the career progression opportunities available at this company, with the company looking to promote internally for their lead roles. There is an enticing package, modern offices, free parking and dynamic work environment. This role is based within the Midlands area which is easily commutable from areas such as Leicester, Nuneaton and Coventry. Flexi start/finish times. Candidates from all backgrounds and ages will be considered for this role.

Are you passionate about technology, enjoy solving problems, and eager to build a career in IT? We're looking for an enthusiastic Apprentice Technical Support Engineer to join our Technology & Change Team in Walsall. This is an exciting opportunity for someone with a genuine interest in technology and IT support to gain valuable hands on experience in a professional environment while working towards a recognised qualification. As part of our team, you'll provide direct support to colleagues with their technical queries and issues, developing practical skills across a wide range of technologies. Working alongside experienced IT professionals, you'll receive structured training, mentorship, and support to help you grow your technical knowledge and confidence. As your skills develop, you'll take on increasing responsibility and play an important role in delivering excellent technical support across the business. This is a 100% office based role located in Walsall. PRINCIPAL ACCOUNTABILITIES User Support & Incident Management Assist as a first point of contact for incidents, service requests, and enquiries, with support from senior colleagues. Learn to provide support via phone, chat, ITSM portal, email, and in person. Accurately log and triage tickets in the ITSM system under supervision. Shadow and support the team in resolving hardware/software issues, both remotely and on site. Device Lifecycle & Configuration Learn to image and provision devices using Autopilot and Intune. Support the maintenance and configuration of Microsoft, Apple, and Android devices via the MDM platform. Assist with asset management and audit readiness. Application & Access Management Support application packaging and deployment via Endpoint Manager. Learn about role based and conditional access via Azure AD and Okta. Help with license tracking and software metering. Security & Compliance Assist with patch management and desktop update schedules. Learn about SOx aligned controls and compliance reporting. Monitoring & Reporting Contribute to device health checks and analytics. Participate in feedback loops for service improvement and user experience. Work with Infrastructure, Security, Cloud Services, and Application Support teams. Escalate incidents to senior team members as needed. Participate in Major Incident, Change, and Transition processes as a learner. Help create and maintain knowledge base articles. Identify trends and suggest service improvements. Actively develop skills across EUC technologies through training and mentoring. Project & Operational Support Support approved IT projects and equipment moves. Assist with raising hardware POs and liaising with third party vendors. Participate in the on call rota for out of hours support, as appropriate for your level of training. About You To be successful in this role you will need to have the following knowledge, skills and attributes: Enthusiasm for technology and a willingness to learn. Passion for customer service and user experience Good interpersonal and communication skills. A methodical approach and attention to detail. No prior experience required; training will be provided. Familiarity with Microsoft 365, Windows 11, or endpoint tools (not essential). Interest in ITIL Foundation principles or similar frameworks.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. To support significant M&A and Integration projects across a range of domain sectors, this ongoing contract opportunity will lead the design and delivery of modern endpoint and workplace solutions across Microsoft Intune, Windows Autopilot, Windows Autopatch and Microsoft Entra ID. Responsibilities Assess current environments and define target state architectures, migration approaches and implementation roadmaps. Produce high quality design documentation including assessments, high level designs, low level designs and implementation plans. Provide technical leadership across discovery, design, implementation, testing and transition to support. Design secure, scalable and supportable solutions aligned to Zero Trust principles and organisational compliance requirements. Work closely with clients and internal teams to shape requirements, run workshops and guide technical decision making. Support endpoint security design across compliance, device configuration, identity integration and protection capabilities. Contribute to pre sales activity including solution shaping, technical input to proposals, statements of work and delivery estimates. Act as a trusted advisor to clients and a senior technical authority within endpoint transformation engagements. Support practice development through reusable standards, architecture patterns and continuous improvement. Qualifications Proven ability to lead the architecture, design and hands on delivery of complex endpoint or modern workplace solutions for mid market and enterprise customers. Strong experience acting as the senior technical lead across discovery, design, implementation, migration and operational handover activities. Demonstrable experience in technical consulting, engineering or architecture roles, with significant focus on endpoint management, security and modern workplace transformation. Experience producing and owning assessments, strategies, roadmaps, high level designs, low level designs, implementation plans, standards and operational architecture artefacts. Ability to build trusted client relationships, provide technical leadership to engineers and influence stakeholders at both technical and leadership levels. Relevant Microsoft certifications such as MD 102, MS 102, SC 300, AZ 104 or expert level architecture or security certifications are desirable. Experience working in security conscious or regulated environments; SC and/or NPPV3 clearance would be beneficial but is not essential. Essential Experience Deep hands on expertise in modern endpoint architecture using Microsoft Intune across Windows 10/11, iOS/iPadOS and Android, with sound awareness of macOS management principles. Designing and implementing Windows Autopilot and modern provisioning strategies, including enrolment models, ESP optimisation, deployment profiles, identity integration and lifecycle considerations. Architecting Windows servicing and device lifecycle strategies using Windows Update for Business, feature updates, driver and firmware controls, and Windows Autopatch. Strong experience with application packaging, testing and deployment, including Win32 applications, Microsoft 365 Apps, the modern Microsoft Store and automation led deployment approaches. Strong understanding of Microsoft Entra ID, Conditional Access, MFA, device compliance and identity driven access controls, with the ability to align endpoint architecture to Zero Trust principles. Hands on experience designing and implementing endpoint security controls using security baselines, Settings Catalog, BitLocker, Windows Hello for Business, Cloud LAPS, Microsoft Defender for Endpoint, WDAC and AppLocker. Strong capability in MDM/MAM design with Intune, including app protection, BYOD strategy, corporate owned device management and platform governance. Good knowledge of Active Directory, hybrid identity, Entra Connect Sync and Cloud Sync, certificate management, RBAC and dependency mapping across the wider Microsoft 365 platform. Ability to translate business, security and operational requirements into practical architecture standards, implementation designs and supportable service outcomes. Experience using PowerShell and Microsoft Graph to support automation, reporting, configuration consistency and operational efficiency. Desirable Experience Co management capabilities and integration with Microsoft Configuration Manager. Intune Suite capabilities such as Remote Help, Endpoint Privilege Management, Advanced Analytics or Cloud PKI. Microsoft Tunnel, specialist mobile management scenarios, and broader cross platform endpoint management practices. Designing and deploying Windows 365 Cloud PC and/or Azure Virtual Desktop solutions as part of a wider modern workplace strategy. Dynamic groups, assignment filters, policy sets and reporting or dashboarding for endpoint posture and service performance. Good understanding of wider Microsoft 365 workloads and how endpoint, identity, security and collaboration services integrate. Awareness of Microsoft Security Copilot or AI assisted operations in endpoint and security administration. This opportunity is offered on a contract basis and can operate Outside IR35 or an a PAYE basis. There will also be the option of a permanent staff role for suitably qualified and experienced candidates. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Benefits Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Senior IT Infrastructure Officer Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. 3. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP. Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). 4. Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton). Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initially will be in the office 5 days per week. This is a 12 month FTC position. The salary for the role will be circa £70K - £75K.

Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL

Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL

Job Title: ICT Enterprise Specialist Location: Bridgend Salary: £47,046 - £54,696 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 31/07/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role: We are seeking a highly skilled and motivated Enterprise Systems Specialist. As an Enterprise Systems Specialist, you will be responsible for managing enterprise systems including servers, storage, and visualised platforms. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Key duties: Implement, configure and maintain enterprise systems. Design and deploy server infrastructure, including physical and virtual servers. Oversee server and storage performance tuning, patch management and firmware upgrades. Develop and maintain documentation for enterprise systems processes and procedures Collaborate with cross-functional teams to identify and solve system issues. Develop and maintain security protocols for enterprise systems Plan and execute disaster recovery and business continuity procedures. To provide IT specialist advice to business users and IT peers for your specialist technological area Manage Technical Staff within your technical area About you: Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Experience of designing, implementing and technically leading on some of the following areas: Enterprise Systems Management, Monitoring, especially Microsoft Systems Centre Operations Manager or Azure Monitor HP Server hardware support Cloud Computing, especially Microsoft Azure Enterprise Unified Communications, especially Microsoft Exchange, Exchange On-Line, Microsoft Teams. Device Management Systems, especially Microsoft Systems Centre Configuration Manager/Intune Datacentre environments including Power Management, Air Conditioning, Security, Networking, Enterprise Security In depth knowledge of storage area networks (SAN), Network attached storage (NAS) and backup and recovery technologies. Expertise in server infrastructure design and deployment Experience with virtualization platforms such as VMware or Citrix Strong troubleshooting and problem-solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. Benefits: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 years after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being Additional Information: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Candidates with the relevant experience or job titles of: IT Systems Administrator - L3 / 3rd line, Wintel Systems Administrator - L3 / 3rd line, Windows Server Administrator - L3 / 3rd line, Windows Systems Administrator - L3 / 3rd line, IT Infrastructure Engineer, Senior Systems Engineer, Platform Engineer, Hybrid Infrastructure Engineer, Enterprise Systems Specialist, Infrastructure Engineer, Server Infrastructure Lead, Azure Systems Engineer, Systems Administrator, Datacentre Engineer, IT Infrastructure Architect, Microsoft 365 Specialist, Virtualization Engineer, Storage Engineer, Cloud Infrastructure Engineer, Enterprise IT Lead, Systems Manager, ICT Technical Specialist, Senior Infrastructure Administrator may also be considered for this role.

Job Description: Your Impact Leonardo UK is a global leader in aerospace, defence, and security technologies, delivering advanced capabilities across air, land, sea, cyber, and space domains. In the UK, Leonardo develops world leading radar, electronic warfare, and mission system technologies that support critical defence programmes and national security. What you'll do Lead deployment and configuration of Siemens Opcenter on Microsoft Azure across development, test, and production environments. Collaborate with Siemens engineers through remote sessions to troubleshoot, debug, and validate configuration deployments. Execute and monitor Windows services and command line operations to support MES deployment and maintenance. Support integration between Siemens Opcenter, Teamcenter Easy Plan, and SAP S/4HANA, ensuring alignment between PLM, MES, and ERP platforms. Liaise with external partners during system replatforming and transition activities. Provide technical input into test planning and environment readiness. Document deployment processes and contribute to the continuous improvement of MES implementation practices. What you'll bring Proven experience with Siemens MES toolset, especially OpsCenter and Teamcenter. Strong understanding of software deployment lifecycle and configuration management including code management tools. Experience integrating MES with PLM and ERP systems, particularly Teamcenter Unified and SAP S/4HANA. Experience deploying and managing MES solutions in Azure Cloud environments. Proficiency in Windows command prompt and service management. Experience in remote collaboration and screen sharing for technical troubleshooting. Ability to work in a fast paced, multi vendor environment. Excellent communication and stakeholder engagement skills. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company funded benefits package that supports your wellbeing, career development, and work life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Benefit from our award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Basildon Additional Locations: GB - Edinburgh, GB - Luton - Cap. Green 300, GB - Newcastle, GB - Yeovil - Lysander Rd Contract Type: Permanent Hybrid Working: Hybrid