7 jobs found

SC Cleared User Researcher - Occasional Travel to Exeter - £500/day Inside IR35 We are seeking an experienced User Researcher with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with deep user research expertise, experience delivering insights that shape complex digital services, and familiarity with GDS standards and ways of working . The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. You'll work closely with delivery teams, service designers, and senior stakeholders to embed user-centred design principles across programmes. Key Responsibilities Include: Planning and conducting qualitative and quantitative research, including interviews, surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design Advising on research methods, best practices, and user-centred approaches Collaborating with service designers, product teams, and stakeholders to ensure research informs decisions Supporting accessibility, inclusivity, and regulatory compliance in digital services Ensuring research aligns with GDS standards and government service design principles Communicating findings effectively to both technical and non-technical audiences Occasional travel to Exeter About You Essential Experience: Proven experience as a User Researcher or in a similar user-centred design role Active SC clearance Strong expertise in planning, conducting, and analysing user research Experience with a range of research methods (qualitative and quantitative) Skilled at synthesising research into actionable insights and recommendations Excellent communication and stakeholder management skills Experience in regulated, sensitive, or government environments Experience working with GDS standards and digital service frameworks Nice to Have: Experience with remote research tools and techniques Knowledge of accessibility and inclusive design standards Familiarity with service design, UX design, or digital transformation programmes Relevant certifications (eg, UX, HCI, or research-related qualifications) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Delivery Manager - Agile Delivery - Digital Services - Remote with travel to Newcastle - 500 - 600 per day OUTSIDE IR35 - GDS Expertise - high profile Public Sector contract Overview: As a Senior Delivery Manager (DM) , you will be accountable for the successful end-to-end delivery of complex digital products and services within a cross-functional Agile delivery team. Operating as a senior leader across multiple scrums, you will drive high performance in multidisciplinary teams, foster a culture of continuous improvement, and ensure alignment between business goals, user needs, and technical delivery. You will work at any stage of the product lifecycle, from discovery through to live service operations, across large-scale digital transformation initiatives in line with Government Digital Service (GDS) standards. This is a client-facing role requiring presence on-site for a minimum of two days per week. You will collaborate closely with client stakeholders, product managers, technical leads, business analysts, user researchers, and design professionals to ensure effective delivery and stakeholder engagement. Reporting into the overall program manager. Key Responsibilities: Agile Delivery Leadership: Facilitate and lead all Agile ceremonies (e.g. daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, show and tells). Ensure ceremonies are inclusive, purposeful, and outcome driven. Team Performance and Culture: Build and maintain high-performing, motivated teams. Foster a safe, collaborative, and user-centred delivery environment. Actively coach team members in Agile and Lean practices, supporting their continuous development and psychological safety. Stakeholder Management: Act as a conduit between technical and non-technical stakeholders. Manage expectations, lead conversations around delivery risks and priorities, and ensure consistent and transparent communication. Delivery Planning and Reporting: Create and manage iterative delivery plans based on empirical data. Track and report on key Agile metrics (burn-up, burn-down, velocity) and provide actionable insights to improve team performance and delivery predictability. Dependency and Risk Management: Identify, track, and manage internal and external dependencies. Actively address blockers and impediments, escalating where necessary and ensuring delivery momentum is sustained. Service and User-Centric Approach: Champion user-centred design (UCD) practices by involving the development team in user research activities (e.g. as observers during sessions) and incorporating findings into the backlog. Ensure research outputs are documented, communicated, and acted upon. Governance and Operational Support: Collaborate with the PMO on timesheet verification, onboarding of new team members, and ensuring accurate and timely invoicing. Maintain delivery artefacts including JIRA boards and Confluence documentation to reflect real-time team activity and plans. Essential Skills & Experience: Agile and Lean Practices: Demonstrates deep experience in applying Agile methodologies (Scrum, Kanban, SAFe, etc.) and Lean principles. Able to assess and adapt delivery practices to suit the context, promoting continuous improvement and empirical delivery. Cross-Functional Communication: Able to bridge the gap between technical and non-technical stakeholders. Skilled in facilitating complex conversations, resolving conflict, and managing diverse senior stakeholder expectations. Maintaining Delivery Momentum: Experienced in managing flow, tracking progress, and identifying and removing delivery impediments. Uses data to inform team decision-making and improve forecasting. Process Improvement: Capable of challenging and improving existing processes, streamlining ways of working, and helping organisations adapt and scale Agile practices effectively. Planning and Prioritisation: Uses evidence and insight to plan, prioritise, and sequence work effectively. Manages complex interdependencies and maintains confidence in delivery progress across volatile environments. Team Dynamics and Collaboration: Demonstrates strong servant leadership and team-building skills. Creates psychologically safe environments, enables autonomy, and facilitates optimal team composition and performance. GDS experience (Discovery, Alpha, Beta, Live phases) Desirable Qualifications & Experience: SAFe, (url removed), or similar Agile certification Experience working within central government or public sector digital programmes Strong knowledge of JIRA, Confluence, and delivery analytics tools Senior Delivery Manager - Agile Delivery - Digital Services - Remote with travel to Newcastle - 500 - 600 per day OUTSIDE IR35 - GDS Expertise - high profile Public Sector contract Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

User Researcher - Digital Public Services (SC Cleared) We're seeking an experienced User Researcher to join a large-scale digital public services project. You'll lead research across discovery and delivery phases, ensuring design decisions are driven by evidence and user needs. Key Details: Active SC Clearance required Outside IR35 Remote-first (occasional travel for workshops) 6-month rolling contract Competitive day rate What we're looking for: Proven experience conducting user research on complex digital services Strong stakeholder engagement and facilitation skills Knowledge of GDS standards and Agile delivery Ability to translate insights into actionable recommendations for design and development teams This is a great opportunity to help shape high-impact, citizen-facing government services.

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As a User Researcher you'll: Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users. Contribute to creating better products and services that solve users' problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights. Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints. Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. Help to embed user-centred design and user research best practices into teams and the wider business. What skills and experience you'll bring: Essential: Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Strong storytelling, communication, stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered. Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys. Understanding of a range of tools and practices for in-person and remote research. Bonus Skills: Experience working with Government Digital Service (GDS) service standards A Bachelor's degree inPsychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology's unlimited potential and ability to engage with people. You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services. A love of learning - you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients. We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role: As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why Us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our User Experience Designer community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of User Experience Designers and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony: We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 9th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location..... click apply for full job details

Interaction Designer | GDS | Remote | Outside IR35 I am looking to speak to interaction designers on behalf of a leading consultancy for a public sector project. This will be working within government, so experience within the public sector and GDS principles are essential . Experience Required Strong experience planning and leading interaction design work creating mockups, wireframes, and prototypes Be able to interpret user research and data, working with insights to inform and design detailed user interfaces. Proven track record in the public sector is a bonus Be able to collaborate and work with other designers, user researchers, product managers and business analysts to ensure that user needs are understood and met. The contracts are due to start week commencing 13th/20th September , outside IR35, remote, and 5 months rolling