8 jobs found

Position Summary As Director of Network Practice at Claranet, you will lead the strategic direction, operational delivery, and product management of our customer-facing network and connectivity services. This senior leadership role is pivotal in shaping Claranet's network offerings, driving innovation, and ensuring excellence across delivery and product lifecycles. You will be responsible for the management, leadership, and strategy of the Network & Connectivity domain, including Delivery and Network Product Management. Working closely with commercial stakeholders and Group Networks, you will ensure our services remain competitive, secure, and aligned with customer needs. Role Mission Claranet's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and to own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers that enables cross and up sell. Objectives & Key Results Strategic Leadership and Commercial Ownership Define and execute the strategy for Claranet's network and connectivity services. Own revenue, gross profit, and staffing costs for the Network Practice. Develop and maintain strategic partnerships with key vendors (e.g., BT/Openreach, Cisco, Fortinet). Inspire and lead cross-functional teams across multiple locations. Operational Delivery and Service Excellence Lead a multi-disciplinary organisation comprising: Network Product Management Network Delivery and Fulfilment Oversee the full customer lifecycle from procurement through to deployment. Collaborate with the Managed Service and Customer Services Director to define operational expectations, service costs, and fulfilment standards. Drive performance and customer satisfaction through data-driven governance and KPI tracking. Technical Oversight Ensure robust and scalable architectures across wired, wireless, virtual/cloud, SD-WAN/SASE, and voice (VoIP) environments. Align customer solutions with core infrastructure and automation platforms with Group Networks. Maintain compliance with UK telecoms regulations and industry security standards. Customer and Stakeholder Engagement Act as Executive Sponsor for key accounts within the network portfolio, ensuring satisfaction and retention. Represent the Network Practice in customer-facing meetings, strategic forums, and innovation initiatives. Proactively support business development through strategic input, competitive service positioning, and customer engagement. Product Management Lead the development and lifecycle management of Claranet's network and connectivity products. Define and evolve product strategy in alignment with customer needs, market trends, and business objectives. Collaborate with engineering teams to ensure alignment with core infrastructure and automation platforms. Own the roadmap for network services, including wired, wireless, SD-WAN/SASE, and voice offerings. Ensure products are commercially viable, technically robust, and deliver measurable customer value. Position Specifications Behavioural Competencies - Organisational & Behavioural Fit Strategic and commercially minded, with a good understanding of managed IT services. Adaptable leader comfortable operating in high-change, high-growth environments. Highly accountable and results-oriented, with a track record of delivery in fast-paced organisations. Collaborative leader who inspires confidence and performance across diverse teams. Resilient, open to challenge, and willing to constructively navigate conflict or uncertainty. Critical Competencies - Technical Fit Extensive experience in a senior network leadership role in MSP, ISP, or telco environments. Proven experience in network design, delivery, and product management. Familiarity with UK regulatory obligations and commercial management of network services. Leadership of multi-site or distributed teams. Desirable Degree in a relevant technical or business discipline. Technical certifications (e.g., CCNP, NSE). ITIL, PRINCE2, or equivalent delivery qualifications. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page

Senior Backend Engineer We are seeking a deeply technical and security-minded Senior Backend Engineer to join a newly-founded, high-impact AI joint venture. Backed by five of the world's leading telecommunications giants, our mission is to restore trust in global voice communication. This is not a standard Back End role. We are seeking a foundational engineer to own our single greatest strategic asset: our unique, privileged access to network-level intelligence via the GSMA CAMARA API standard. This is our right to win, and you will be the engineer responsible for building the bridge to it. You will be the Critical Path Owner for Track Zero, the 30-day foundational sprint to validate and integrate the first-ever CAMARA-based signals (like sim-swap and device-roaming-status) from our telco founders. Your success is the Go/No-Go gate for our MWC 2026 launch. You will be directly responsible for building the out-of-band data path that enables our flagship Telco-Verified Security Shield and its sub-500ms Time-to-Trust metric, our core differentiator that no over-the-top competitor can replicate. This position offers a unique opportunity to define a new category of network-aware security, working directly with the world's leading carriers to turn their network data into a Real Time defense against global fraud. Key Responsibilities Telco Integration & Architecture Own and build the Security Signal Ingestion path, the secure, low-latency, and out-of-band data channel connecting to our founding members' network API gateways. Architect and implement a carrier-agnostic, vendor-agnostic connector layer to consume RESTful APIs from a heterogeneous global landscape of telco partners and IMS vendors (eg, Nokia, Ericsson, Mavenir). Serve as the primary technical liaison to the engineering teams at our telco founders (Deutsche Telekom, Singtel, SKT, etc.), working hand-in-glove to navigate, validate, and productionize their new CAMARA network APIs. Design and build the high-throughput microservices that will query, ingest, normalize, and cache network signals (eg, sim-swap, device-roaming-status) to be used in our Real Time Scam_Score model. Implement a mandatory Zero Trust security model for this critical integration, our most sensitive asset. This includes mTLS, least-privilege IAM, and network micro-segmentation. System Ownership & Performance Serve as the Critical Path Owner for Track Zero, our 30-day sprint to validate and integrate Real Time signals from at least two telco partners, culminating in a Go/No-Go demo. Ensure all network API integrations meet the stringent P99 latency budgets (eg, < 150ms) required to support our sub-500ms Time-to-Trust product goal. Collaborate with the platform team to build a parallel development path using mocked data to mitigate risks of network API delays. Define and own the data contracts and pipelines that feed this "ground-truth" network data from the integration layer to our core AI Service Bus (Apache Kafka). Cross-functional Collaboration Work closely with the Scam Detection Service and AI/ML teams to define the feature vectors and data payloads needed from the network to power our proprietary machine learning models. Partner with product and leadership to define the Phase 2 (post-MWC) roadmap for co-developing new, proprietary network APIs (like Caller_Velocity from CDRs) that will become our long-term, indefensible moat. Document integration architectures, data schemas, and security controls to create setup guides for our Founding Member partners. Collaborate with our external InfoSec vendor to ensure the integration layer is continuously validated and hardened against threats. Required Qualifications Education & Experience Bachelor's degree in Computer Science, Engineering, or a related field. 7+ years of hands-on experience in Back End engineering, with a proven track record of building and maintaining high-performance, distributed systems in production. Required Technical Skills A minimum of 5 years of production experience with C++ or Go (Golang). Strong, demonstrable experiefnce with Real Time, low-latency data processing. You obsess over milliseconds and understand the trade-offs. Proficiency with cloud platforms (AWS, GCP, or Azure) and containerization technologies (Kubernetes, Docker). Deep understanding of API design (REST, gRPC, Webhooks) and API security (OAuth 2.0, mTLS, JWTs). Knowledge of (or deep, demonstrable curiosity about) telecommunications protocols and architectures. You must be comfortable talking to network engineers. Experience with high-throughput messaging or streaming platforms (eg, Kafka, Pulsar). This is a permanent position with hybrid working of two days a week in the central London office and the rest WFH. The salary is very much Dependent on experience with a guide between £130k-£160K basic + package.

Introduction A high-growth global technology company is expanding its presence in the telecommunications sector and is seeking a proven sales leader to drive revenue and market growth. This newly created UK-based GTM role will focus on winning new business and scaling strategic partnerships across cloud, infrastructure, DevOps, cybersecurity, and next-generation network solutions for leading telecom operators and service providers. Role Overview Role: Senior Business Development Director (Telecommunications) Location: London, UK (hybrid flexible working) Package: £110,000-£160,000 per annum, 50% Performance Bonus & Benefits Industry: Telecommunications / Technology Services What You'll Be Doing Building and owning strategic relationships with telecom operators, service providers, and technology partners to drive digital transformation initiatives. Leading end-to-end sales cycles from first conversation to signed contract, acting as the main point of contact throughout. Collaborating with solution architects and delivery teams to shape tailored value propositions across cloud, DevOps, network infrastructure, cybersecurity, and 5G solutions. Representing the business as a telecom specialist at industry events, panels, and client sessions, positioning the company as a trusted advisor. Driving the go-to-market strategy for the telecom sector, including sales planning, campaign input, and strategic partnerships. Leveraging your telecom network to identify opportunities, open doors, and accelerate growth in next-generation networks and digital services. Main Skills Needed Proven expertise in selling IT services, cloud, network, or platform solutions to telecom operators or service providers. Strong experience in services-based, consultative selling. Established network of senior contacts within the telecommunications sector is essential. Background in Go To Market (GTM) strategy creation and execution. Deep understanding of telecom ecosystems, including 5G, cloud-native networks, digital services, and operational transformation. Ability to navigate complex sales cycles and build trusted C-level relationships. Confident presenter with a consultative approach tailored to enterprise telecom clients. Experience working with nearshore/offshore delivery models is a plus. Knowledge of AIOps, observability, network automation, or platform engineering is advantageous. What's in It for You Join a global team of 6,000+ technologists, with autonomy to shape growth in a critical sector. Hybrid working, private health cover, and strong wellbeing support. Access to professional development, training, and networking initiatives. A culture that values innovation, speed, and real-world impact on telecom digital transformation projects. Think it could be a fit? We'd love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You may opt out at any time by contacting one of our consultants.

The Opportunity We live in a data rich World and more & more of our personal and business interactions are being driven by the application of advanced analytics and artificial intelligence (AI). At EY, we are helping organisations transform, to continually improve the way they 'do business' and lead in the market. We are doing this by challenging the norm, by taking on the 'too hard' problems and by helping organisations become insight driven. Whilst Analytics and AI are driving the transformation, we all know that success isn't possible without someone taking care of the hard stuff, that is, the difficult platform and data engineering work...and let's be honest, most of the work needed when creating and deploying analytical solutions is in the 'data space'. We have a fast-growing Data & Analytics practice within Advisory, where Platform & Data Engineering expertise is key for driving growth. Whether you are an expert in data wrangling, love bringing order to chaos, have a passion for cloud or can write robust data pipelines we would really like to hear from you. We also believe all sector experience has something to offer, so whether you are Telco or FS, Consumer Products or Utilities, it will all add to the richness of services we can offer our clients. Responsibilities, Qualifications, Certifications - External Your Responsibilities We are looking to bring in talented people like you across all our grades. No day would be 'typical', but you could expect to be involved in some or all of the activities listed below during the course of your career: Supporting the pursuit of new work through client conversations and presentations Research & development in support of new data/AI based offerings Leading & delivering client solutions using a range of data technologies Learning about new technologies/research and how they could be applied for the benefit of our clients Mentoring other experienced and aspiring Platform & Data Engineers Development of innovative prototypes to bring to life our capability Support of bid response work to articulate what value we can bring Speaking at conferences, meetups and other EY brand promotion events Blogging about what we do Collaborating with our partners and other parts of EY Skills & Attributes for Success Clearly your technical expertise is welcomed and expected, but we are also looking for your experience and guidance to drive the right solution and approach for the problem at hand. To be transformative, we often have to go after the 'too hard' business problem, which requires our people to be creative and really challenge themselves to deliver. We want you to be thinking how you can apply your knowledge and push yourself to learn more in order to solve the difficult stuff. If you have some or all of the below, then get in touch: Strong inter-personal, collaborative & team player skills Professional experience in delivery of advanced analytics & data projects (particularly cloud based) Programming skills in Python or R, Spark and SQL Excellent communication skills, with the ability to analyse and clearly articulate complexities in a simple, clear and compelling way Worked with open source data technologies Data wrangling and manipulation techniques Experience of development & deployment tooling, such as Jenkins, Ansible, Docker etc Cloud expertise, preferably Microsoft Azure Platform & Data Architecture Experience of working with leading ETL technologies e.g. Talend, Informatica Software engineering experience (e.g. coding standards, version control, testing, review) Ideally, you'll also have Used a data visualisation technology, like Tableau, Power BI or Qlik Experience of IoT Domain knowledge across public sector, utilities, pharma, consumer products, telco or retail To join us, you'll need to bring your passion and talent for all things data; what we need is your human IQ and EQ to be part of our high performing team. Success isn't achieved from a cookie cutter template, nor from re-inventing the wheel every time, rather it's a combination of balancing the innovation and industrialisation experience you can bring. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

Technology Consulting - Data Engineer At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Opportunity Whilst Analytics and AI are driving the transformation, we all know that success isn't possible without someone taking care of the hard stuff, that is, the difficult platform and data engineering work...and let's be honest, most of the work needed when creating and deploying analytical solutions is in the 'data space'. We have a fast-growing Data & Analytics practice within Advisory, wherePlatform & Data Engineering expertise is keyfor driving growth. Whether you are an expert indata wrangling, love bringing order to chaos, have a passion for cloud or can write robust data pipelineswe would really like to hear from you. We also believe all sector experience has something to offer, so whether you are Telco or FS, Consumer Products or Utilities, it will all add to the richness of services we can offer our clients. Your Responsibilities We arelooking to bring in talented people like you across all our grades. No day would be 'typical', but you could expect to be involved in some orall ofthe activities listed below during the course of your career: Supporting the pursuit of new work through client conversations and presentations Research & development in support of newdata/AI based offerings Leading & delivering client solutions using a range ofdatatechnologies Learning about new technologies/research and how they could be applied for the benefit of our clients Mentoring other experienced and aspiringPlatform & DataEngineers Development ofinnovativeprototypes to bring to life our capability Support of bid response work to articulate what value we can bring Speaking at conferences, meetups and other EY brand promotion events Blogging about what we do Collaborating with our partners and other parts of EY Skills & Attributes for Success Clearly your technical expertise is welcomed and expected, but we are also looking for your experience and guidance to drive the right solution and approach for the problem at hand.Tobe transformative, we oftenhave togo after the 'too hard' business problem, which requires our people to be creative and really challenge themselves to deliver. We want you to be thinking how you can apply your knowledge andpushyourself to learn more in order to solve the difficult stuff. If you have some orall ofthe below, then get in touch: Strong inter-personal, collaborative & team player skills Professional experiencein delivery ofadvanced analytics& dataprojects(particularly cloud based) Programming skills inPython orR, Sparkand SQL Excellent communication skills, with the ability to analyse and clearly articulate complexities in a simple, clear and compelling way Worked with open source datatechnologies Data wrangling and manipulation techniques Experience of development & deployment tooling, such as Jenkins, Ansible, Docker etc Cloud expertise, preferably Microsoft Azure Platform & Data Architecture Experience of working with leading ETL technologies e.g. Talend, Informatica Software engineering experience (e.g. coding standards, version control, testing, review) Ideally, you'll also have Used a data visualisation technology, like Tableau, Power BI or Qlik Experience of IoT Domain knowledge across public sector, utilities, pharma, consumer products, telco or retail To join us, you'll need to bring your passion and talent for all things data;what we need is your human IQ and EQ to be part of our high performing team. Success isn't achieved from a cookie cutter template, nor from re-inventing the wheel every time, rather it's a combination of balancing the innovation and industrialisation experience you can bring. Whatweoffer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and withFlexEYyou can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now.

Senior Security Test Engineer £565 pay per day (Inside IR35) 6 month initial contract Job Description: Our client is a leader in providing cutting-edge Technology to the Telco industry and they are looking for a Security Test Engineer to join their tech team. Skills: - Have technical knowledge and hands-on experience with IT/information security/cyber security/Network Security standards and frameworks such as ISO27001, NIST CSF and GITC - Perform Impact assessment of new change requests and whether they will incur security testing to be implemented - subsequently create test scripts, mapping to requirements in ALM, test and raise defects in ALM where it necessitates and run regression test packs. This will include internal, external, and emergency CR's - Good experience in Application & Infrastructure Security Testing including Static Application Secuirty Testing, Dynamic Application Security Testing, Interactive Application Secuirty Testing, Maritime Asset Security And Training, Run Time Application Secuirty Testing and Security Compliance Activities - Good understanding of OWASP and other penetration testing methodologies. Good knowledge on analysing & reviewing the Pen Test Results - Experience of security testing toolsets eg MicroFocus Fortify SCA (Static Analysis) WebInspect (Dynamic Vulnerability), App Defender, Black Duck, Sonatype (opensource), Qualys (DAST) and TripWire (IP360) - Experience in Security QA Testing (compliance controls, Threat Management, Security Architecture Assessment, Cloud 3rd Party Risk Assessment, Vulnerability Mgt.) - Source code review experience. - Experience in using HP ALM, Jira - Needs exposure on Professional security test tools like to perform testing on systems processing personal data which are within scope of GDPR - Experience on Security Incident Event Management (ArcSight & Splunk) - Track record of developing test security scripts, detailed test planning and test delivery of complex requirements involving multiple applications and platforms - Representation of security testing to internal and external Telefónica meetings. - Alignment of the security test strategy document and keeping up to date Role: - Identify new security threats by conducting continual monitoring, vulnerability assessments and log analysis - Strong analytical skills with a proven track record of requirements mapping and traceability - Exposure to testing in rigorous security regimes/design - Create technical and managerial level reports and risk assessments for Cloud based applications and infrastructure - Interface and collaborate with multiple groups and/or managerial staff to eloquently describe and implement security solutions - Expert knowledge of Cloud infrastructure, security architectures, and standards - Able to demonstrate clear understanding of current threats to Cloud infrastructure/IT infrastructures/Network Infrastructure at technical and managerial levels - Strong technical writing and verbal communication skills required - Knowledge of web security concepts covering network through application layers - Good understanding of the protocols underpinning the web - TCP/IP, HTTP, SSL/TLS etc... - Good understanding of hardware load-balancing, Firewalls, multi-tiered architectures. - Knowledge of AWS services and security controls. - Proven industry experience in application and infrastructure security testing Responsiblities - Define the security test approach for the project in conjunction with the Project Managers, Programme Test Manager and other parties involved in testing - Derive Impact assessment - Ensure that all relevant and impacted parties have been engaged - Meet with the project/business to document which security test activities are being performed during identified SMIP test phases and which test objectives the business accepts as risks - Ensure test activities are identified to mitigate all test risks. - Act as the main point of contact regarding security test issues for the SMIP - Attend project meetings as required and regularly track the progress of all security test activities - Regularly review and update RAID (Risk, Assumptions, Issues, Dependencies) and the scope of security testing (test objectives) - Issue the test completion reports to timescale - Escalate project test issues to the programme test manager and project managers - Communicate and maintain relationships with the impacted business, operational and technical teams (internal and external) throughout the delivery of project test phases - Ensure deliverables are agreed with external partners and that end delivery meets specification and contractual obligations - Ensure all test results are clearly communicated to the relevant development teams - Ensure the appropriate use of tools, metrics, and processes are applied to achieve security test objectives and targets - Provide direction and support to programme/project managers on all aspects of security testing - Ensure testing issues and defects are escalated in a timely manner to the Project Managers and the SM Programme Test Manager - Log all defects raised during QA, and track them until resolution in collaboration with the Defect test manager - Encourage continuous quality improvement through Root Cause and another Metrics Analysis area - Act as a leader and industry expert in your subject area - Keep at the forefront of research on relevant areas including methodologies, specific technologies, and the digital media marketplace - Identify best practice and recommend how to implement it - Oversee the sharing and embedding of good practice - Contribute to the identification of current and target skill levels Tooling - SIEM - ArcSight, Splunk - Application Security - SAST and DAST - Vulnerability Management- Tripwire IP360 - API Testing tools - SOAP UI - Good experience in identifying the server generated values. - Operating Systems; Unix (Linux and/or Solaris), Windows - Database - Microsoft SQL Server, Oracle RDBMS Desirable: - Certifications in Offensive Security, GIAC, ISECOM, (ISC)2, EC-Council (CEH), OSCP/OSCE, CISA, CEH - Defect Management (ideally using HP ALM) - Proactive, takes action and seeks opportunities. - Excellent communication, reporting & presentation skills. - Familiar with corporate, industry and professional standards. - ISEB Foundation Certificate in Software Testing

IT Systems Engineer - Bristol - £35K Would you like to work for a leading FinTech company based in central Bristol? This is an exciting new role that reports to the Service Director and an superb opportunity for an ambitious person to grow within the Group. Job Responsibilities * Monitor global internal systems ensuring system stability & service level agreements (SLAs) * Respond, process & action support tickets * Deploy new systems as instructed. * Get involved with security and compliance. * Ensuring that the network runs smoothly and effectively * Provide IT Support to users. * AWS infrastructure support. Key Skills * Mac admin at server level * Linux admin ideally Ubuntu * Microsoft AD admin * Network deployment * VoIP telco * Experience with databases like SQL Server, Oracle, MySQL. etc * Be a logical problem solver * Knowledge of backup software, ideally Netvault. Desirable Skills * Hyper-V * Windows 2012 * Atlassian, Confluence, JIRA, Fisheye. * AWS environments * Software dev tools, i.e., Jenkins, Sonar, Git, Nexus, Fortify * Nagios * Cloud business applications * Disaster recovery planning and design * Meraki Cisco Networks Key words Linux - DevOps - Cloud - AWS - MAC - Jira - Atlassian - Confluence - Fisheye - Nagios - Git - Sonar - Nexus Fortify - Cisco - Networks - Ubuntu - Active Directory - SQL Commutable From: Bath - Bristol - Yeovil - Exeter - Frome - Warminster - Glastonbury - Chippenham - Wiltshire - Weston-super-mare - Wells - Gloucester - Stroud - Cheltenham - Cirencester - Swindon - Bridgewater "Southern Lights Ltd act as an employment agency for the purposes of this advert

2nd Line Technical Support Engineer (Networks) - CCNA or JNCIA - Leading UK Hosting Brand Edinburgh Excellent Salary Package + Company Benefits About Us: We are industry leading providers of Cloud Hosting, Colocation and Managed Hosting services to over 3000 happy customers across the UK. The Technical Support Engineer Support Engineer Role: The role-holder will be responsible for 2nd / 3rd line network support to external & internal customers, delivered through Incident, Problem and Change management. This is a highly technical customer focussed role. Key Responsibilities: > Provide a point of escalation for Technical Support Engineers. > Support and manage technically complex services for customers e.g. Firewall/VPN configurations, WAN architecture, load balancers. > Co-operate and work closely with wider support teams and third party suppliers to ensure efficient, productive and high quality technical support and customer service to customers remotely and within the Data Centre. > Manage incidents directly with clients to completion within defined SLAs & OLAs. > Publish articles to the internal and customer Known Error Database. > Set and manage customer expectations in relation to ticket resolution targets. Provide regular accurate updates on progress. Resolve incidents and action changes within target timescales. > Escalation to support management, vendors and other respective teams as required. > Assist with project work when required including (but not exclusive to), product evaluations, development of internal and customer training material, product development, and improvement of support processes. > Provide mentoring to less experienced engineers. Additional Responsibilities: > Monday to Sunday out of hours and on call working where necessary. > This role may require occasional customer and company site visits. 2nd Line Technical Support Engineer Required Skills: // Education & Qualifications Essential: > Minimum Cisco CCNA certification, and working towards CCNP level. AND/OR > Minimum Juniper JNCIA certification, and working towards JNCIS level. > Minimum HND or equivalent in IT or similar discipline / proven equivalent working experience. > Minimum GCSE level, or equivalent, in English. Desirable: > ITIL Foundation Certification or working towards. > Full UK Driving Licence. // Experience Essential: > Juniper/Cisco routers, switches, firewalls, and other network products around management, diagnostics, configuration changes, VPN configuration and troubleshooting. > Technical phone support experience or previous experience of working within a technical support team environment. Desirable: > Experience in using network management and monitoring tools. > Worked within an ISP or Telco environment. > Microsoft / Linux System Administration. // Competencies & skills: Essential: > An enthusiastic, driven, committed & flexible approach to work. > Solutions driven and confident in dealing with customers. > Natural initiative and pro-activeness to their method of working. > Be open to new ideas and have a positive outlook. > A confident telephone manner and friendly approach. > Excellent standard of written and spoken English. > Able to work well to deadlines and under pressure. > High degree of accuracy and attention to detail. > Ability to work well to deadlines and under pressure. > Logical approach to problem solving. Desirable > Commercial acumen. // Knowledge Essential: > Understanding of large-scale LAN/WAN management, diagnostics and support. > Solid understanding of Internet Access technologies such as EFM, xDSL, Leased Lines, MPLS, etc. > Demonstrable experience of Wireshark and Iperf. > Strong knowledge and understanding of troubleshooting. > Detailed technical knowledge of DNS, Email, VoIP, VPNs, IP addresses & subnetting, SSLs. > Good understanding of Load balancing technology. Desirable: > Knowledge of VMWare, Microsoft & Linux server operating systems, Exchange/Lync/Active Directory. > Knowledge of Email protocols > Electrical / Mechanical knowledge relevant to Data Centre technology. Benefits we offer: From day one: > Death in Service x 4 > Access to our Rewards Discount Programme From 3 months: > Up to 5% enhanced matching employer’s pension contribution The following benefits on successful completion of probationary period: > Private Medical Care > Health Shield Cash plan which includes access to an employee assistance programme > Optional enrolment in the Bike to work scheme > Optional enrolment in childcare vouchers scheme > Performance related bonus scheme We also offer complimentary: > Fresh fruit > Soft drinks/ fruit juice, tea, coffee > A selection of breakfast foods at each location Interested? Just Apply Below... In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR