11 jobs found

1 and 2 Line Support Engineer Aylesbury£25,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you, a 1 and 2 Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation - full details on application. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organastion to keep on top of its ever-changing IT requirements. As the 1 and 2 Line Support Engineer, you will be responsible for: Provide 1st line IT support via phone, email and service desk Log, prioritise and resolve support tickets Troubleshoot hardware, software and network issues Administer Microsoft 365 and Active Directory user accounts Configure and deploy PCs, laptops, printers and mobile devices Support ePOS and payment systems Diagnose basic network and connectivity problems Work with third-party providers on escalated issues Maintain IT documentation and asset records Provide occasional IT support for events In order to be successful in your application for the 1 and 2 Line Support Engineer position - Technical Support post, you should have: At least 3 year's experience in an IT support role Strong Windows 10/11 and Microsoft 365 experience Active Directory administration skills Basic networking knowledge (DNS, DHCP, troubleshooting) Excellent communication and customer service skills A methodical, organised approach A positive, helpful attitude Essential: Full UK driving licence and access to your own vehicle.If you are a 1 and 2 Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.

Job Title: Head of Safety & Security Location: Camberley preferable, or London & South East Salary: Competitive Type: Permanent Sector: Products & Proposition Job Description Head of Safety & Security Responsibilities As a Head of Safety & Security, you will be a highly technical and commercial leader to shape how North best meets market demand and grow its business for safety & security solutions. You work alongside the Head of IoT and Networking, Head of Software and Head of Marketing and report to the Chief Product & Propositions Officer. You will be responsible for defining and implementing North s portfolio strategy for safety & security propositions and solutions across all three sectors in the business. Working to create propositions and solutions that drive sustainable growth for the safety & security portfolio across our three sectors Public Sector, Defence & Justice and Enterprise & Datacentre. This is an exciting and broad role that will require technical & market, strategic and commercial acumen, with strong relationship and collaboration skills. You will own North the safety & security portfolio plan, collaborating with our the exec leadership team, technology partners, customers, and internal sales, commercial, technical and service teams to develop winning partnerships and propositions, drive new pipeline, win bids and drive sustainable EBITDA growth for the portfolio and the business. RESPONSIBILITIES Product & Portfolio Leadership You will take on responsibility for the technical strategy and commercial success of safety & security product & propositions within the P&L of the three North sectors. Maintaining an in-depth view of Safety & Security technologies and how market opportunities can be realised within North s target market sectors. Defining the next phase of the Safety & Security portfolio strategy for North with the aim of developing repeatable profitable propositions as a key growth driver Develop North s Safety & Security Product Roadmap: including internal development of internal capabilities and winning propositions and solutions underpinned by strategic technology partners Collaborating with the Marketing and Sector teams to develop and implement best in class go to market plans for winning Network and Connectivity propositions Work with the team to develop and deliver performance enhancing product training, pre-sales, competitor insight, bid documentation, technical demos and customer workshops Working with the Commercial, Finance and Sector teams to optimise P&L performance of category including commercial strategy, pricing and bid models Technical Consultancy Customer centric with hunger to explore customer feedback and validate North service offering and roadmap You will actively support strategic bids across the three sectors developing winning solutions and acting as overall design authority. You will lead a small team of senior technical consultants but also focus on developing the skills and expertise of the technical community across the business. Development of North s safety & security consulting and technical capability & expertise Partner Management Lead strategic portfolio focus driving technology partner strategy (Genetec, Gallagher, Milestone, Lenell, Axis, I-Pro, Hanwha, Commend, Ipsotek, Syclla) Develop strategic partner relationships driving and developing North s partner capabilities, status and accreditation You will build understanding of how North leverages existing and roadmap capabilities of key technology partners Qualifications To succeed in the role, the following skills, knowledge and attributes are key: Greater than 10 years track record in developing winning integrated safety & security solutions to meet business requirements and deliver successful commercial outcomes Strong market & technical understanding of safety & security market, competitive dynamics and emerging trends and how a security integrator could and should win in the UK market with a technical knowledge of integrated systems for safety & security Experience of control room transformation, automation and analytics projects In addition to security systems expertise a strong working knowledge of networking, cyber security, server, database, software and cloud also expected. Experience of partners including with Genetec, Milestone, Advancis, Gallagher, Aruba, Cisco, Fortinet an advantage. Excellent relationship management and communication skills Analytical and detail conscious & problem solving skills Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector in Surrey, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK

Technical Software Documentation Officer 6 month contract initially Up to £65 per hour, inside IR35 (umbrella), 37 hours per week Bristol - fully onsite Please note active SC clearance is required and there are _UK eyes only_ restrictions in place due to the nature of data being handled What we re looking for : We are looking for a capable, self-driven and flexible software professional to support multiple development teams in project management and software delivery. This role would suit someone who enjoys multi-tasking, providing project management support and can act as a lynchpin, enabling the organisation to successfully to deliver fully qualified software products. A process champion to assist our software development teams with planning, documentation, configuration and delivery. Key skills required include: • Experience of software process in high reliability, safety or regulated sectors • Experience of Software Engineering Lifecycle • Knowledge of Project Management principles Role includes: • Providing software input and configuration management • Supporting multiple programmes • Directly interfacing with software engineers and project leaders • Supporting internal customer teams, such as Test and lab custodians • Supporting delivery of Integration deliverables Here s what s in it for you : • This role supports a large range of projects and people simultaneously, a constantly evolving challenge • This role is for someone who likes to be aware of the big picture, as it constantly involves activities across the software lifecycle • This role is for someone who wants to work in software and enjoys multi-tasking • Ideal for someone who is thinking about a move to project management

World Class Defence Organisation based in Bristol is currently looking to recruit a Technical Software Documentation Officer subcontractor on an initial 12-month contract. *The department are not looking for a Software Engineer (this is not an engineer position). They are looking for someone with Documentation experience, ensuring all is correct for software releases. The role will require an understanding of the software process * Rate: £65 per hour Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at 'time and a quarter' Location: Bristol Hybrid/Remote working: The role will be onsite - but the department are happy for the role to be worked on a 4-day week (Monday to Thursday) basis Duration: 12 Months with very likely extension. Contracts are often ongoing and long-term thereafter IR35 status: Inside IR35 (Umbrella) Interview process: One stage video interview process Technical Software Documentation Officer Job Description: Capable, self-driven and flexible software professional to support multiple development teams in project management and software delivery. It would suit someone who enjoys multi-tasking, project management support and can act as a lynchpin, enabling the company to successfully to deliver fully qualified software products. What the department are looking for; A process champion to assist our software development teams with planning, documentation, configuration and delivery. Key skills required include: Experience of software process in high reliability, safety or regulated sectors Experience of Software Engineering Lifecycle Knowledge of Project Management principles Role includes: Providing software input and configuration management Supporting multiple programmes Directly interfacing with software engineers and project leaders Supporting internal customer teams, such as Test and lab custodians Supporting delivery of Integration deliverables Other info: This role supports a large range of project and people simultaneously, a constantly evolving challenge This role is for someone who likes to be aware of the big picture, as it constantly involves activities across the software life cycle This role is for someone who wants to work in software and enjoys multi-tasking Ideal for someone who is thinking about a move to project management

Technical Software Documentation Officer required for long term contract assignment in Bristol A process champion to assist our software development teams with planning, documentation, configuration and delivery. Key skills required include: Experience of software process in high reliability, safety or regulated sectors Experience of Software Engineering Lifecycle Knowledge of Project Management principles Role includes: Providing software input and configuration management Supporting multiple programmes Directly interfacing with software engineers and project leaders Supporting internal customer teams, such as Test and lab custodians Supporting delivery of Integration deliverables Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Software Documentation Officer 12 month contract Based in Bristol Offering circa £65ph Inside IR35 Do you have experience with formal safety software? Do you have an understanding of the Software Engineering lifecycle? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Software Documentation Officer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Assist our software development teams with planning, documentation, configuration, and delivery Providing software input and configuration management Supporting multiple programmes Directly interfacing with software engineers and project leaders Supporting internal customer teams, such as Test and lab custodians Supporting the delivery of Integration deliverables Your skillset may include: Experience of software process in high-reliability, safety, or regulated sectors Experience of Software Engineering Lifecycle Knowledge of Project Management principles If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Software Documentation Officer 12 month contract Based in Bristol Offering circa £65ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.

Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Bergère. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service: Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. Ensure that core information systems and services are delivered reliably and to expected standards. Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security: Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People: Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement: Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation: Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance: Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer. The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: Expertise in and successful experience of systems with knowledge of technologies. A track record in financial and project management within IT. Demonstrable experience in strategic planning. Expertise in the analysis and development of IT processes and change management. Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. Recent experience in securing contracts within a Procurement process. Proven experience in leading and managing a team. Recent experience of implementing a Cyber Security strategy. Previous experience in managing effective relationships at a senior level and with external stakeholders. Ability to delegate tasks whilst maintaining high quality. High level of analytical skills. Highly developed and demonstrable communication and presentation skills. Ability to work under pressure and meet strict deadlines. Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. . click apply for full job details

The Opportunity Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed. Location: London – Tower 42. Reports to: Head of IT & Infrastructure Hours: Full time – 37.5 hours per week Salary:   £32,000 - £35,000 Responsibilities: IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to: install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology Requirements: The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career. A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks Previous experience of working in an IT support department Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels Excellent written, oral communication and interpersonal skills Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Skills You will need to show evidence of the following: The ability to think logically A good memory of how software and operating systems work Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution The ability to work well in a team Problem solving skills A strong customer focus The ability to prioritise your workload Attention to detail. Next steps: To express your interest in this opportunity, don't delay; please click Apply now

System Support Officer Permanent, 37 hours per week Scale SO1, Salary £25,951 - £27,668 Rutland is one of the best places in the country to live, learn, work, play and visit. We may be the smallest Unitary Authority in England, but we can offer fantastic opportunities to make a real difference to the lives of the residents in our local community. This is your chance to become part of a great team, delivering great services throughout the County.  We are currently seeking to recruit a full-time System Support Officer for our Business Intelligence Team, based in the People Directorate. This offers an exciting and rewarding opportunity to develop your career providing first/second line support and build an impressive CV across multiple service areas and systems.  The People Directorate is responsible for a wide range of vital support services in Rutland, including those that deliver Adult and Children’s Social Care, Early Help for families (including Special Educational Needs, Disability and Inclusion) and lifelong Learning and Skills. These crucial services rely on good quality, robust reporting systems.  The successful individual will have experience of providing first/second line helpdesk support and maintaining systems to ensure we have the very best systems in place and directly influence the services we provide and commission.  The role will also involve working closely with front-line staff and managers to ensure our systems support working practices and provide effective, actionable Business Intelligence.  Individuals must be able to combine the technical expertise required for system support with good communication skills to work in an integrated way across services and teams. Rutland currently uses case management systems LiquidLogic and Capita, plus support software such as MS Office and Tableau. Experience of these or similar systems is desirable.  The successful applicant for this post will be subject to a standard check by the Disclosure and Barring Service (DBS).  Please visit our website for a full Job Description. For an informal discussion about the role please contact Jon Adamson, Business Intelligence Manager on 01572 758259 or email jadamson@rutland.gov.uk .  Closing date: 31 January 2018 Interview date: 9 February 2018   Visit www.rutland.gov.uk to apply online, and to find out more about what we do. Alternatively, email: recruitment@rutland.gov.uk or call 01572 722577 for an application pack.  All recruitment correspondence, including interview details, will usually be sent out via email. If you require documentation/correspondence in an alternative format, please contact the HR team.  Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.  

ICT Analyst Location: South East London Additional allowances: Shift Allowance 25% uplift Hours per week: 35 Must be able to work shifts Our clients ICT Strategy division is actively recruiting for 3 ICT Analysts with strong experience in monitoring and reporting on core network systems and other key ICT systems within their ICT architecture. They are seeking to add to their team of ICT Analyst / Technical Officers who monitor set standards for the core ICT systems thereby ensuring the stability from which our client can deliver high quality services to customers and a stable technology platform for staff to work upon. Their team provides cover 24/7 so applicants must be able to work shifts. The successful candidate must have excellent communication skills and possess the skills to oversee and implement technical work authorised by the Service Desk Manager, under the supervision of the Technical Team Leader and ensuring the maintenance and development of relevant documentation. Key Responsibilities: • Monitoring & Reporting on core ICT networks and computer systems • Troubleshooting system and network problems and diagnosing and solving hardware or software faults • To have excellent communication skills both written and oral • Installing and configuring computer hardware operating systems and applications • Oversee and implement technical work authorised by the Service Desk Manager • Providing support, including procedural documentation and relevant reports • Following diagrams and written instructions to repair a fault or set up a system • Supporting the roll-out of new applications • Working continuously on a task until completion (or referral to third parties, if appropriate) • Prioritising and managing many open cases at one time • Testing and evaluating new technology • Processing and progressing incoming incidents and requests via the service desk • Monitoring system availability and back ups • Escalating incidents and requests to 2nd Line IT Analysts, in accordance with a defined escalation policy • Qualifying details of incidents and requests, to ensure that the information is complete and accurate • Maintaining accurate records within the service desk system Skills: • The ability to think logically • A good memory of how software and operating systems work • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution • Problem solving skills • The ability to prioritise your workload • Attention to detail