IT Support Administrator

The Opportunity

Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed.

Location:

London – Tower 42.

Reports to:

Head of IT & Infrastructure

Hours:

Full time – 37.5 hours per week

Salary: £32,000 - £35,000

Responsibilities:

IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to:

• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology

Requirements:

• The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career.
• A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues
• Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks
• Previous experience of working in an IT support department
• Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels
• Excellent written, oral communication and interpersonal skills
• Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided
• Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral
• Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Skills

You will need to show evidence of the following:

• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem solving skills
• A strong customer focus
• The ability to prioritise your workload
• Attention to detail.

Next steps:

To express your interest in this opportunity, don't delay; please click Apply now