We have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) In this role, you will Leadership and Governance: Lead and own the IT observability, Automation and Autohealing services for IAG Transform. Foster a culture of innovation, collaboration, and continuous improvement in the organisation. Develop and implement policies, process and procedures for observability service. Define standards for logs, event alerts and quality assurance. Establish governance frameworks to ensure consistent and compliant usage of observability tools. Set up technical review gov board for any monitoring solutions to define/validate/endorse monitoring strategies, solutions, demands, etc. Conduct regular audits to ensure compliance with established policies and standards. Responsible for providing an observability centre of excellence, own and provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models and aiops features. Process Improvement: Responsible to identify service optimisation initiatives to mature the overall service. Continuously improve IT and business service availability through effective use of observability and automation tooling. Identify opportunities to automate processes and reduce manual efforts. Optimise metric intelligence. Vendor Management: Manage vendors and partners to provide best in class service to meet IAG requirements. Manage vendor relationships, service-level agreements (SLAs), escalations and CSI plans. Evaluate and select new vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace, etc is feeding the right logs and metrics into event mgt module in service now. Optimize observability tooling infrastructure to improve efficiency, reliability, and performance. Ensure that all tools integrate seamlessly with each other and with other enterprise systems. Develop and maintain a roadmap for enterprise tool enhancements and upgrades. Set up business service monitoring dashboards for the critical business services Automation & Autohealing: Own the automation and autohealing service, platforms and tools. Define the automation and autohealing policy, process and procedure. Identify potential use cases for automation and autohealing and take it through the right governance to implement automation playbooks using ansible or any AWS/AZURE native services that seem fit for the use case. Responsible for reduction in manual efforts in service ops and increase in automation. Tool Integration and Optimization: Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity. Define the technical specifications, standards, and policy for technical integration of monitoring tools into ServiceNow/Ansible. Validate the technical architecture of the integration to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of observability and automation services. Serve as a subject matter expert for enterprise tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. Significant experience in observability and automation architecture and enterprise systems. Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc. Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services. Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. Preferred experience with range of cloud native solutions ie Kubernetes monitoring. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities. Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages change to help shape the future direction of IAG Tech and organisation. Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
28/07/2026
Contractor
We have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) In this role, you will Leadership and Governance: Lead and own the IT observability, Automation and Autohealing services for IAG Transform. Foster a culture of innovation, collaboration, and continuous improvement in the organisation. Develop and implement policies, process and procedures for observability service. Define standards for logs, event alerts and quality assurance. Establish governance frameworks to ensure consistent and compliant usage of observability tools. Set up technical review gov board for any monitoring solutions to define/validate/endorse monitoring strategies, solutions, demands, etc. Conduct regular audits to ensure compliance with established policies and standards. Responsible for providing an observability centre of excellence, own and provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models and aiops features. Process Improvement: Responsible to identify service optimisation initiatives to mature the overall service. Continuously improve IT and business service availability through effective use of observability and automation tooling. Identify opportunities to automate processes and reduce manual efforts. Optimise metric intelligence. Vendor Management: Manage vendors and partners to provide best in class service to meet IAG requirements. Manage vendor relationships, service-level agreements (SLAs), escalations and CSI plans. Evaluate and select new vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace, etc is feeding the right logs and metrics into event mgt module in service now. Optimize observability tooling infrastructure to improve efficiency, reliability, and performance. Ensure that all tools integrate seamlessly with each other and with other enterprise systems. Develop and maintain a roadmap for enterprise tool enhancements and upgrades. Set up business service monitoring dashboards for the critical business services Automation & Autohealing: Own the automation and autohealing service, platforms and tools. Define the automation and autohealing policy, process and procedure. Identify potential use cases for automation and autohealing and take it through the right governance to implement automation playbooks using ansible or any AWS/AZURE native services that seem fit for the use case. Responsible for reduction in manual efforts in service ops and increase in automation. Tool Integration and Optimization: Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity. Define the technical specifications, standards, and policy for technical integration of monitoring tools into ServiceNow/Ansible. Validate the technical architecture of the integration to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of observability and automation services. Serve as a subject matter expert for enterprise tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. Significant experience in observability and automation architecture and enterprise systems. Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc. Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services. Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. Preferred experience with range of cloud native solutions ie Kubernetes monitoring. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities. Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages change to help shape the future direction of IAG Tech and organisation. Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
GC148: Application Operations Engineer Location: Exeter (12-month contract, 1 day per week on site). Salary: Up to £530 per day Overview: As an Applications Operations Engineer in the Support Team, you will be part of the team supporting a new platform as it gets developed and increases in use. Specifically, this role will focus on configuring and managing the data products that need to be set up to ensure that Operational Meteorologists can use the system. Key Responsibilities: • Configuring products on the Vortex platform o Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts) • Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers • Reconfiguring these products once they have been onboarded • Working as part the team • Manage Changes, Incidents and Problems using ServiceNow • Being a member of a multi-disciplinary team as it matures to support the Vortex and its users o Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General Skill Requirements: Configuration Management • Maintain secure configurations and accurate information. Service Availability and Capacity Management • Manage service components to ensure they meet business needs and KPIs. Change Management • Implement change requests. • Apply change control procedures under supervision. Continual Service Improvement • Understand process efficiency improvement techniques and common optimisation approaches. • Support activities that improve development processes. • Identify obvious process deficiencies. Incident Management • Identify and log incidents. • Gather required information and route incidents through the correct channels. Ownership and Initiative • Take ownership of issues until they are resolved, mitigated, or transferred to a new owner. Problem Management • Investigate problems affecting systems, processes, and services. • Recognise whether problems are strategic, tactical, or operational. • Contribute to implementing fixes and preventative measures. Technical Specialism • Support technical activities. • Carry out routine maintenance and administration tasks. Technical Understanding • Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts. Testing • Execute test scripts correctly under supervision. • Understand the purpose and role of testing. User Focus • Engage with users and stakeholders to gather evidence of user needs. • Define and support research activities aligned to user requirements. • Use qualitative and quantitative user data to drive outcomes Working Arrangements: Working Pattern: 1 Days per Week on site GC148: Application Operations Engineer Location: Exeter (12-month contract, 1 day per week on site). Salary: Up to £530 per day
28/07/2026
Contractor
GC148: Application Operations Engineer Location: Exeter (12-month contract, 1 day per week on site). Salary: Up to £530 per day Overview: As an Applications Operations Engineer in the Support Team, you will be part of the team supporting a new platform as it gets developed and increases in use. Specifically, this role will focus on configuring and managing the data products that need to be set up to ensure that Operational Meteorologists can use the system. Key Responsibilities: • Configuring products on the Vortex platform o Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts) • Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers • Reconfiguring these products once they have been onboarded • Working as part the team • Manage Changes, Incidents and Problems using ServiceNow • Being a member of a multi-disciplinary team as it matures to support the Vortex and its users o Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General Skill Requirements: Configuration Management • Maintain secure configurations and accurate information. Service Availability and Capacity Management • Manage service components to ensure they meet business needs and KPIs. Change Management • Implement change requests. • Apply change control procedures under supervision. Continual Service Improvement • Understand process efficiency improvement techniques and common optimisation approaches. • Support activities that improve development processes. • Identify obvious process deficiencies. Incident Management • Identify and log incidents. • Gather required information and route incidents through the correct channels. Ownership and Initiative • Take ownership of issues until they are resolved, mitigated, or transferred to a new owner. Problem Management • Investigate problems affecting systems, processes, and services. • Recognise whether problems are strategic, tactical, or operational. • Contribute to implementing fixes and preventative measures. Technical Specialism • Support technical activities. • Carry out routine maintenance and administration tasks. Technical Understanding • Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts. Testing • Execute test scripts correctly under supervision. • Understand the purpose and role of testing. User Focus • Engage with users and stakeholders to gather evidence of user needs. • Define and support research activities aligned to user requirements. • Use qualitative and quantitative user data to drive outcomes Working Arrangements: Working Pattern: 1 Days per Week on site GC148: Application Operations Engineer Location: Exeter (12-month contract, 1 day per week on site). Salary: Up to £530 per day
Agile Project Manager / EPIC Delivery Owner - Capital Markets Transformation (Contract) Location: London, UK (Hybrid) Contract: Initial 12-month contract with strong extension potential The Opportunity An exciting opportunity has arisen for an experienced Agile Project Manager / EPIC Delivery Owner to join a major business and technology transformation programme within a leading financial services organisation. This role will see you leading the delivery of complex technology initiatives, working across multiple Agile delivery teams to drive large-scale change in a highly regulated environment. You'll work closely with Product Owners, Scrum Masters, Architects, Business Analysts and senior business stakeholders to ensure projects are delivered on time, within budget and to the highest quality. This is an ideal opportunity for someone with a strong background in banking, capital markets, securities services, custody or post-trade transformation . Key Responsibilities Lead the end-to-end delivery of one or more Agile technology projects. Develop and maintain project plans, budgets, resource forecasts and delivery roadmaps. Coordinate multiple Agile Scrum teams, ensuring successful delivery against agreed milestones. Work closely with Product Owners, Scrum Masters, Architects and Technical Leads to define and deliver project outcomes. Manage project governance, RAID logs, dependencies and executive reporting. Provide regular updates to senior stakeholders and steering committees. Manage project financials, forecasting and resource planning. Identify, manage and remove delivery risks and impediments. Ensure delivery follows Agile best practice, governance standards and organisational controls. Drive collaboration across business and technology teams to achieve successful programme outcomes. Support the transition of delivered solutions into Business as Usual (BAU). Required Experience We're keen to speak with candidates who have experience in the following: Extensive IT Project Management or Agile Delivery Management experience. Proven experience delivering medium to large-scale technology transformation programmes. Strong Agile delivery experience managing multiple Scrum teams. Experience delivering infrastructure, application development or enterprise platform transformation projects. Excellent stakeholder management skills, including Executive and Director-level engagement. Strong project governance, RAID management and reporting experience. Experience managing project budgets, forecasts and resource plans. Hands-on experience using tools such as: Jira Azure DevOps MS Project ServiceNow MS Excel Highly Desirable We're particularly interested in candidates with experience in one or more of the following: Banking or Financial Services Investment Banking Capital Markets Securities Services Custody Clearing & Settlement Post-Trade Transformation CREST / EUI Transformation Central Securities Depositories (CSD) Market Infrastructure Certifications Any of the following would be advantageous: Prince2 Agile PMI-ACP Scrum Master Certification SAFe PRINCE2 Practitioner Why Apply? Work on a large-scale, business-critical transformation programme. Join a long-term programme with significant extension potential. Deliver complex technology change in a leading financial services environment. Collaborate with experienced Agile delivery teams and senior stakeholders. Competitive day rate. Hybrid working based in London. Please do send an up to date CV to (url removed) Rates depend on experience and client requirements
28/07/2026
Contractor
Agile Project Manager / EPIC Delivery Owner - Capital Markets Transformation (Contract) Location: London, UK (Hybrid) Contract: Initial 12-month contract with strong extension potential The Opportunity An exciting opportunity has arisen for an experienced Agile Project Manager / EPIC Delivery Owner to join a major business and technology transformation programme within a leading financial services organisation. This role will see you leading the delivery of complex technology initiatives, working across multiple Agile delivery teams to drive large-scale change in a highly regulated environment. You'll work closely with Product Owners, Scrum Masters, Architects, Business Analysts and senior business stakeholders to ensure projects are delivered on time, within budget and to the highest quality. This is an ideal opportunity for someone with a strong background in banking, capital markets, securities services, custody or post-trade transformation . Key Responsibilities Lead the end-to-end delivery of one or more Agile technology projects. Develop and maintain project plans, budgets, resource forecasts and delivery roadmaps. Coordinate multiple Agile Scrum teams, ensuring successful delivery against agreed milestones. Work closely with Product Owners, Scrum Masters, Architects and Technical Leads to define and deliver project outcomes. Manage project governance, RAID logs, dependencies and executive reporting. Provide regular updates to senior stakeholders and steering committees. Manage project financials, forecasting and resource planning. Identify, manage and remove delivery risks and impediments. Ensure delivery follows Agile best practice, governance standards and organisational controls. Drive collaboration across business and technology teams to achieve successful programme outcomes. Support the transition of delivered solutions into Business as Usual (BAU). Required Experience We're keen to speak with candidates who have experience in the following: Extensive IT Project Management or Agile Delivery Management experience. Proven experience delivering medium to large-scale technology transformation programmes. Strong Agile delivery experience managing multiple Scrum teams. Experience delivering infrastructure, application development or enterprise platform transformation projects. Excellent stakeholder management skills, including Executive and Director-level engagement. Strong project governance, RAID management and reporting experience. Experience managing project budgets, forecasts and resource plans. Hands-on experience using tools such as: Jira Azure DevOps MS Project ServiceNow MS Excel Highly Desirable We're particularly interested in candidates with experience in one or more of the following: Banking or Financial Services Investment Banking Capital Markets Securities Services Custody Clearing & Settlement Post-Trade Transformation CREST / EUI Transformation Central Securities Depositories (CSD) Market Infrastructure Certifications Any of the following would be advantageous: Prince2 Agile PMI-ACP Scrum Master Certification SAFe PRINCE2 Practitioner Why Apply? Work on a large-scale, business-critical transformation programme. Join a long-term programme with significant extension potential. Deliver complex technology change in a leading financial services environment. Collaborate with experienced Agile delivery teams and senior stakeholders. Competitive day rate. Hybrid working based in London. Please do send an up to date CV to (url removed) Rates depend on experience and client requirements
A bit about the role The ideal candidate will have strong knowledge and experience in AWS, Terraform, Ansible and GitHub Actions, along with strong Python programming skills and experience in CI/CD workflows. You will assist teams to ensure standards are followed and maintained. This role requires a proactive individual who can troubleshoot at a low level, standardise solutions, and implement best practices across multiple platforms and technologies. What you'll be doing As a senior you will drive the design, deployment, and management of the automation and monitoring platforms to support our applications and services. Establish and enforce best practices for security, compliance, and cost management. Build & maintain the monitoring and alerting infrastructure and configuration. Develop dashboards to visualise key information to business stakeholders. Configure automation for new system integrations using existing custom frameworks and manage job configurations using Control M scheduling. Develop new automated processes making use of programming knowledge. Maintain a fundamental understanding of the Allwyn infrastructure and gaming platforms to aid with capacity planning and troubleshooting. Build GitHub Actions automations to deploy code into test & production environments. Work Management Work with the Tech Lead and Technical Delivery Manager to orchestrate work for the team, breaking down epics and stories into smaller stories and tasks that the engineers can work on in a day, and monitor these. Ensure that work is of a suitable quality for the team. Collaborate with product owners, business analysts and delivery managers to shape and refine the backlog. Make sure that the work management system ticket status is kept up to date in near real time, i.e. when the team starts work on a ticket change its status to reflect the same. What experience we're looking for Experience with application monitoring tools such as AppDynamics, along with administration skills in Sensu, Logz.io: Modern Observability Powered by AI, Consul, Hashicorp Vault, Grafana, Graphite & InfluxDB, or equivalents. Some experience with ServiceNow ITOM would be a bonus. Comprehensive practical experience with AWS, use of Terraform & Ansible and past use of ECS & Fargate, containerisation using Docker to build custom images. Experience using serverless technologies, for example Lambda, API Gateway, DynamoDB, EventBridge. Exhibit strong object-oriented programming skills in Python, with practical experience in writing Lambda functions and/or complex scripts. Familiarity with CI/CD tools, code linting, and experience with GitHub Actions. Significant experience with low-level n ix administration and troubleshooting. Possess a strong understanding of network and web technologies, including the TCP/IP stack, HTTP, HTTPS, RESTful APIs, certificates & encryption. Have some web development experience using modern technologies, preferably NodeJS, Java or equivalent. Experience using JIRA and Confluence for project management and collaboration. Have a basic understanding of Azure services. Be an excellent communicator, able to collaborate at different levels, across diverse skill teams. Demonstrate strong analytical and problem solving skills with a strategic mindset, capable of assessing risks and proposing effective mitigation actions based on professional judgement. Be highly self motivated, proactive, and capable of working both independently and as part of a team. Handle ambiguity, competing requirements, and shifting priorities. Be open to self disruption, modernization, and simplification. Demonstrate a desire for consistency and automation of everything. Key Measures of Success Business Expertise: Has developed skills to help support the TNL infrastructure. Product & Service Expertise: Has developed a key understanding of the products and services offered by the business and the key stakeholders for each area. Delivering Solutions (Problem Solving): Solves problems by selecting from a range of experience and existing solutions. Delivering Solutions (Planning & Organising): Prioritises and organises own work to meet agreed upon deadlines and quality/accuracy standards. Delivering Solutions (Continuous Improvement & Process): Highlights new opportunities to continuously improve current working practices within own team. Impact (Decision Making): Makes decisions related to own work. Receives regular but moderate supervision and guidance. Impact (Influence): Provides information and advice to business customers on basic product/service offerings. Is aware of the effect of actions on external relationships. Benefits Company Bonus Scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Single Private Health Cover Complimentary Private Medical Income Protection Flexible Benefits - EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes. Enhanced Family Leave (Maternity, Paternity, Adoption) Wellness Allowance £500 Employee Assistance Programme Discounted Health Assessments Volunteering Days Matched Funding About us At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. If you need any assistance or adjustments to this job description or in the application process, please contact us at and we'll be happy to help.
27/07/2026
Full time
A bit about the role The ideal candidate will have strong knowledge and experience in AWS, Terraform, Ansible and GitHub Actions, along with strong Python programming skills and experience in CI/CD workflows. You will assist teams to ensure standards are followed and maintained. This role requires a proactive individual who can troubleshoot at a low level, standardise solutions, and implement best practices across multiple platforms and technologies. What you'll be doing As a senior you will drive the design, deployment, and management of the automation and monitoring platforms to support our applications and services. Establish and enforce best practices for security, compliance, and cost management. Build & maintain the monitoring and alerting infrastructure and configuration. Develop dashboards to visualise key information to business stakeholders. Configure automation for new system integrations using existing custom frameworks and manage job configurations using Control M scheduling. Develop new automated processes making use of programming knowledge. Maintain a fundamental understanding of the Allwyn infrastructure and gaming platforms to aid with capacity planning and troubleshooting. Build GitHub Actions automations to deploy code into test & production environments. Work Management Work with the Tech Lead and Technical Delivery Manager to orchestrate work for the team, breaking down epics and stories into smaller stories and tasks that the engineers can work on in a day, and monitor these. Ensure that work is of a suitable quality for the team. Collaborate with product owners, business analysts and delivery managers to shape and refine the backlog. Make sure that the work management system ticket status is kept up to date in near real time, i.e. when the team starts work on a ticket change its status to reflect the same. What experience we're looking for Experience with application monitoring tools such as AppDynamics, along with administration skills in Sensu, Logz.io: Modern Observability Powered by AI, Consul, Hashicorp Vault, Grafana, Graphite & InfluxDB, or equivalents. Some experience with ServiceNow ITOM would be a bonus. Comprehensive practical experience with AWS, use of Terraform & Ansible and past use of ECS & Fargate, containerisation using Docker to build custom images. Experience using serverless technologies, for example Lambda, API Gateway, DynamoDB, EventBridge. Exhibit strong object-oriented programming skills in Python, with practical experience in writing Lambda functions and/or complex scripts. Familiarity with CI/CD tools, code linting, and experience with GitHub Actions. Significant experience with low-level n ix administration and troubleshooting. Possess a strong understanding of network and web technologies, including the TCP/IP stack, HTTP, HTTPS, RESTful APIs, certificates & encryption. Have some web development experience using modern technologies, preferably NodeJS, Java or equivalent. Experience using JIRA and Confluence for project management and collaboration. Have a basic understanding of Azure services. Be an excellent communicator, able to collaborate at different levels, across diverse skill teams. Demonstrate strong analytical and problem solving skills with a strategic mindset, capable of assessing risks and proposing effective mitigation actions based on professional judgement. Be highly self motivated, proactive, and capable of working both independently and as part of a team. Handle ambiguity, competing requirements, and shifting priorities. Be open to self disruption, modernization, and simplification. Demonstrate a desire for consistency and automation of everything. Key Measures of Success Business Expertise: Has developed skills to help support the TNL infrastructure. Product & Service Expertise: Has developed a key understanding of the products and services offered by the business and the key stakeholders for each area. Delivering Solutions (Problem Solving): Solves problems by selecting from a range of experience and existing solutions. Delivering Solutions (Planning & Organising): Prioritises and organises own work to meet agreed upon deadlines and quality/accuracy standards. Delivering Solutions (Continuous Improvement & Process): Highlights new opportunities to continuously improve current working practices within own team. Impact (Decision Making): Makes decisions related to own work. Receives regular but moderate supervision and guidance. Impact (Influence): Provides information and advice to business customers on basic product/service offerings. Is aware of the effect of actions on external relationships. Benefits Company Bonus Scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Single Private Health Cover Complimentary Private Medical Income Protection Flexible Benefits - EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes. Enhanced Family Leave (Maternity, Paternity, Adoption) Wellness Allowance £500 Employee Assistance Programme Discounted Health Assessments Volunteering Days Matched Funding About us At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. If you need any assistance or adjustments to this job description or in the application process, please contact us at and we'll be happy to help.
Job Title : Application Operations Engineer - SC Location: Exeter 1 day/week on site (Tuesday) Contract Duration : 12 Months Daily Rate: £530/day (Umbrella - Maximum) IR35 Status: Inside Security Clearance: SC Supports, manages and maintains a single application or a suite of applications. They maintain services and are responsible for conducting user and security administration. Monitor applications and accountable for batch processes. In some organisations they may carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager. Typical Skills: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Manage service components to ensure they meet business needs and performance targets. Implement changes and know how to apply change control procedures. Develop process efficiency, support specific activities to improve development processes and can spot or identify obvious deficiencies. Identify and register incidents allocating it to the appropriate channel. Investigate problems in systems, processes and services, with an understanding of the level of a problem. Assist in technical support activities and carry out agreed/routine maintenance and administration tasks. Understanding of the role of testing and how it works. Identify needs and engage with users or stakeholders to collate user needs evidence. Your key responsibilities include: Configuring products on the Vortex platform Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts) Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers Reconfiguring these products once they have been onboarded Working as part the team Manage Changes, Incidents and Problems using ServiceNow Being a member of a multi-disciplinary team as it matures to support the Vortex and its users Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General skill requirements include: Configuration Management Maintain secure configurations and accurate information. Service Availability and Capacity Management Manage service components to ensure they meet business needs and KPIs. Change Management Implement change requests. Apply change control procedures under supervision. Continual Service Improvement Understand process efficiency improvement techniques and common optimisation approaches. Support activities that improve development processes. Identify obvious process deficiencies. Incident Management Identify and log incidents. Gather required information and route incidents through the correct channels. Ownership and Initiative Take ownership of issues until they are resolved, mitigated, or transferred to a new owner. Problem Management Investigate problems affecting systems, processes, and services. Recognise whether problems are strategic, tactical, or operational. Contribute to implementing fixes and preventative measures. Technical Specialism Support technical activities. Carry out routine maintenance and administration tasks. Technical Understanding Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts. Testing Execute test scripts correctly under supervision. Understand the purpose and role of testing. User Focus Engage with users and stakeholders to gather evidence of user needs. Define and support research activities aligned to user requirements. Use qualitative and quantitative user data to drive outcomes Security Clearance: SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources
27/07/2026
Contractor
Job Title : Application Operations Engineer - SC Location: Exeter 1 day/week on site (Tuesday) Contract Duration : 12 Months Daily Rate: £530/day (Umbrella - Maximum) IR35 Status: Inside Security Clearance: SC Supports, manages and maintains a single application or a suite of applications. They maintain services and are responsible for conducting user and security administration. Monitor applications and accountable for batch processes. In some organisations they may carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager. Typical Skills: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Manage service components to ensure they meet business needs and performance targets. Implement changes and know how to apply change control procedures. Develop process efficiency, support specific activities to improve development processes and can spot or identify obvious deficiencies. Identify and register incidents allocating it to the appropriate channel. Investigate problems in systems, processes and services, with an understanding of the level of a problem. Assist in technical support activities and carry out agreed/routine maintenance and administration tasks. Understanding of the role of testing and how it works. Identify needs and engage with users or stakeholders to collate user needs evidence. Your key responsibilities include: Configuring products on the Vortex platform Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts) Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers Reconfiguring these products once they have been onboarded Working as part the team Manage Changes, Incidents and Problems using ServiceNow Being a member of a multi-disciplinary team as it matures to support the Vortex and its users Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General skill requirements include: Configuration Management Maintain secure configurations and accurate information. Service Availability and Capacity Management Manage service components to ensure they meet business needs and KPIs. Change Management Implement change requests. Apply change control procedures under supervision. Continual Service Improvement Understand process efficiency improvement techniques and common optimisation approaches. Support activities that improve development processes. Identify obvious process deficiencies. Incident Management Identify and log incidents. Gather required information and route incidents through the correct channels. Ownership and Initiative Take ownership of issues until they are resolved, mitigated, or transferred to a new owner. Problem Management Investigate problems affecting systems, processes, and services. Recognise whether problems are strategic, tactical, or operational. Contribute to implementing fixes and preventative measures. Technical Specialism Support technical activities. Carry out routine maintenance and administration tasks. Technical Understanding Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts. Testing Execute test scripts correctly under supervision. Understand the purpose and role of testing. User Focus Engage with users and stakeholders to gather evidence of user needs. Define and support research activities aligned to user requirements. Use qualitative and quantitative user data to drive outcomes Security Clearance: SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources
We are seeking an Application Operations Engineer. The role will focus on configuring and managing the data products required by users, supporting their onboarding onto the platform and reconfiguring products as requirements develop. Key responsibilities: Configure products using Handlebars.js or Moustache.js for template logic and Typst for output layouts. Work with Product Managers, Service Delivery Managers and other stakeholders to onboard products. Configure and maintain application services, ensuring they meet business needs and performance targets. Manage changes, incidents and problems using ServiceNow. Investigate technical and operational issues, taking ownership through to resolution, mitigation or handover. Complete routine application maintenance and administration. Execute test scripts and provide feedback on functionality delivered by development teams. Maintain secure configurations and accurate service information. Identify opportunities to improve processes and service efficiency. Engage with users and stakeholders to understand their requirements. Key criteria: Experience in application support, application operations or production support. Experience configuring and maintaining applications or digital services. Knowledge of incident, problem and change management processes. Experience using ServiceNow or a comparable IT service management platform. Understanding of testing and experience executing test scripts. Strong stakeholder engagement and problem-solving skills. Ability to work effectively within a multidisciplinary technical team. Experience using Handlebars.js, Moustache.js and/or Typst would be highly advantageous. If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
27/07/2026
Contractor
We are seeking an Application Operations Engineer. The role will focus on configuring and managing the data products required by users, supporting their onboarding onto the platform and reconfiguring products as requirements develop. Key responsibilities: Configure products using Handlebars.js or Moustache.js for template logic and Typst for output layouts. Work with Product Managers, Service Delivery Managers and other stakeholders to onboard products. Configure and maintain application services, ensuring they meet business needs and performance targets. Manage changes, incidents and problems using ServiceNow. Investigate technical and operational issues, taking ownership through to resolution, mitigation or handover. Complete routine application maintenance and administration. Execute test scripts and provide feedback on functionality delivered by development teams. Maintain secure configurations and accurate service information. Identify opportunities to improve processes and service efficiency. Engage with users and stakeholders to understand their requirements. Key criteria: Experience in application support, application operations or production support. Experience configuring and maintaining applications or digital services. Knowledge of incident, problem and change management processes. Experience using ServiceNow or a comparable IT service management platform. Understanding of testing and experience executing test scripts. Strong stakeholder engagement and problem-solving skills. Ability to work effectively within a multidisciplinary technical team. Experience using Handlebars.js, Moustache.js and/or Typst would be highly advantageous. If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what's now to what's next.We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Certified from FinOps.org, FinOps for DC knowledge, DCIM, CMDB / asset DB, hypervisor metrics, power monitoring, contracts & licenses management Role Description Skills: ROLE PURPOSE Deliver hands-on FinOps engineering for the organisation's on-premises estate, working under the FinOps Architect to implement cost visibility, data integration, reporting, and optimisation initiatives following the FinOps.org framework. Serve as the primary onshore engineering resource who connects data sources, builds dashboards, analyses usage patterns, identifies savings, and supports governance processes. Collaborate with all FinOps personas to embed cost accountability into day-to-day operations. As the onshore engineer, this role acts as the bridge between stakeholders (finance, engineering, operations) and the offshore engineering capacity, ensuring quality, context, and alignment with business priorities. FINOPS SCOPE OF WORK This role directly contributes to the following FinOps programme workstreams, aligned to FinOps.org's Inform, Optimise, and Operate lifecycle: Cost Visibility - Gain full visibility of on-premises infrastructure, licensing, and operational costs by establishing comprehensive data collection and integration from identified sources Data Source Identification & Setup - Identify, agree upon, and integrate all relevant cost data sources including CMDB, asset management, licensing portals, procurement systems, and infrastructure monitoring tools FinOps Maturity Baselining - Assess current FinOps maturity against the FinOps.org maturity model (Crawl Walk Run), identifying gaps and opportunities across tagging, savings, and cost governance Tagging & Allocation Gaps - Identify and remediate gaps in cost allocation, tagging, and labelling across on-premises assets to enable accurate chargeback, showback, and cost attribution Savings Identification - Discover potential savings opportunities through licence optimisation, hardware rightsizing, capacity rebalancing, decommissioning, and vendor renegotiation Cost Governance Gaps - Assess and strengthen cost governance processes including approval workflows, budget controls, anomaly detection, and policy enforcement Data Normalisation - Normalise cost data from disparate sources into a unified cost model, enabling consistent reporting across business units, environments, and service categories Usage, Pattern & Licence Analysis - Analyse infrastructure utilisation patterns, workload distribution, peak/off-peak trends, and software licence usage to identify waste and optimisation opportunities Cost Modelling & Economics - Define unit economics, cost-per-service models, TCO calculations, and amortisation schedules for on-premises infrastructure to enable informed decision-making Implementation Roadmap - Develop a prioritised roadmap of quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformations (6-12 months) based on value and feasibility Reporting & Dashboards - Design and recommend live/near-real-time cost dashboards with drill-down capabilities, trend analysis, anomaly alerts, and executive reporting views FINOPS PERSONA COLLABORATION As defined by FinOps.org, this role works with all key FinOps personas: Executives (CTO, CFO, CIO) - Present cost visibility dashboards, business cases for optimisation, and FinOps maturity roadmaps to drive strategic investment decisions Finance / Procurement - Collaborate on cost allocation models, chargeback/showback mechanisms, budgeting, forecasting, and vendor contract analysis for on-premises licensing Engineering / DevOps Teams - Partner on tagging strategies, resource utilisation analysis, rightsizing recommendations, and embedding cost-awareness into engineering culture Product Owners / Business Units - Provide unit economics and cost-per-service metrics to inform product decisions, capacity planning, and build-vs-buy analysis IT Operations / Infrastructure - Work on data source integration, asset management, capacity utilisation, and hardware lifecycle cost modelling Architecture & Governance - Align FinOps governance policies, cost guardrails, and architectural decisions with total cost of ownership (TCO) analysis Security & Compliance - Ensure cost data handling meets compliance requirements and that FinOps tooling adheres to organisational security policies KEY RESPONSIBILITIES Implement cost data integration from identified sources: CMDB, asset management, procurement systems, licence portals, and monitoring tools - building automated data pipelines where possible Build and maintain data normalisation processes to unify cost data from disparate systems into a consistent, queryable format for reporting and analysis Develop and maintain FinOps dashboards and reports: executive cost views, business-unit breakdowns, trend analysis, anomaly alerts, and licence utilisation reports using Power BI, Tableau, or Grafana Conduct usage, pattern, and licence utilisation analysis: identify underused licences, oversized hardware, idle resources, peak/off-peak patterns, and capacity rebalancing opportunities Support the FinOps Architect in maturity assessments: gather evidence, document current-state practices, score maturity against FinOps.org's Crawl/Walk/Run model, and track improvement progress Implement tagging and cost allocation improvements: work with IT operations to remediate tagging gaps, enforce naming conventions, and improve cost attribution accuracy Build cost models and unit economics calculations: TCO spreadsheets, cost-per-service models, amortisation schedules, and build-vs-buy analysis supporting the Architect's cost modelling work Identify and document savings opportunities: produce savings registers with quantified impact, effort estimates, and implementation recommendations for quick-wins and mid-term initiatives Coordinate with the offshore FinOps engineer: define tasks, review deliverables, ensure data quality, and provide business context for analysis being performed offshore Support FinOps governance processes: prepare materials for cost review meetings, track budget variances, maintain anomaly logs, and document governance decisions Produce regular FinOps reporting packs for stakeholders across all persona groups - executive summaries, detailed analysis for finance, and actionable insights for engineering teams Contribute to the FinOps implementation roadmap: track delivery of quick-wins, report progress on mid-term initiatives, and flag risks or dependencies TECHNICAL SKILLS & EXPERTISE Strong data engineering skills: SQL (advanced), Python or PowerShell for data extraction, transformation, and automation; experience with ETL/ELT pipelines Dashboard development: Power BI (preferred), Tableau, Grafana, or equivalent BI tools - building interactive dashboards with drill-down, filtering, and alerting Experience with on-premises infrastructure: server/VM inventory, storage systems, network hardware, and understanding of how these translate to cost line items Licence management knowledge: Microsoft EA/SCE, Oracle (processor-based, NUP), VMware vSphere/vSAN, Red Hat subscriptions - understanding true-up processes and optimisation levers Familiarity with CMDB and asset management tools: ServiceNow, BMC, Flexera, Snow - extracting and reconciling data across platforms Understanding of the FinOps.org framework: domains, capabilities, maturity model, and lifecycle phases (Inform/Optimise/Operate) Spreadsheet modelling: advanced Excel/Google Sheets for TCO calculations, cost projections, and scenario analysis Basic understanding of monitoring tools (Datadog, Dynatrace, SolarWinds, Prometheus) for correlating usage data with cost data SOFT SKILLS & COMPETENCIES Strong analytical and problem-solving mindset with meticulous attention to data quality and accuracy Excellent written and verbal communication skills - able to present findings to both technical and finance audiences Collaborative team player with the ability to work across distributed, multi-cultural teams Self-motivated with a continuous improvement mindset and eagerness to learn FinOps practices and tools Ability to work under pressure, manage priorities, and meet deadlines in a fast-paced environment Comfortable working with ambiguity - on-premises cost data is often incomplete, and creative problem-solving is essential QUALIFICATIONS & EXPERIENCE 4-7 years in IT infrastructure, cost management, data analytics, or financial operations with at least 2 years focused on cost visibility or FinOps practices Hands-on experience building cost dashboards and reports for multi-stakeholder audiences . click apply for full job details
27/07/2026
Full time
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what's now to what's next.We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Certified from FinOps.org, FinOps for DC knowledge, DCIM, CMDB / asset DB, hypervisor metrics, power monitoring, contracts & licenses management Role Description Skills: ROLE PURPOSE Deliver hands-on FinOps engineering for the organisation's on-premises estate, working under the FinOps Architect to implement cost visibility, data integration, reporting, and optimisation initiatives following the FinOps.org framework. Serve as the primary onshore engineering resource who connects data sources, builds dashboards, analyses usage patterns, identifies savings, and supports governance processes. Collaborate with all FinOps personas to embed cost accountability into day-to-day operations. As the onshore engineer, this role acts as the bridge between stakeholders (finance, engineering, operations) and the offshore engineering capacity, ensuring quality, context, and alignment with business priorities. FINOPS SCOPE OF WORK This role directly contributes to the following FinOps programme workstreams, aligned to FinOps.org's Inform, Optimise, and Operate lifecycle: Cost Visibility - Gain full visibility of on-premises infrastructure, licensing, and operational costs by establishing comprehensive data collection and integration from identified sources Data Source Identification & Setup - Identify, agree upon, and integrate all relevant cost data sources including CMDB, asset management, licensing portals, procurement systems, and infrastructure monitoring tools FinOps Maturity Baselining - Assess current FinOps maturity against the FinOps.org maturity model (Crawl Walk Run), identifying gaps and opportunities across tagging, savings, and cost governance Tagging & Allocation Gaps - Identify and remediate gaps in cost allocation, tagging, and labelling across on-premises assets to enable accurate chargeback, showback, and cost attribution Savings Identification - Discover potential savings opportunities through licence optimisation, hardware rightsizing, capacity rebalancing, decommissioning, and vendor renegotiation Cost Governance Gaps - Assess and strengthen cost governance processes including approval workflows, budget controls, anomaly detection, and policy enforcement Data Normalisation - Normalise cost data from disparate sources into a unified cost model, enabling consistent reporting across business units, environments, and service categories Usage, Pattern & Licence Analysis - Analyse infrastructure utilisation patterns, workload distribution, peak/off-peak trends, and software licence usage to identify waste and optimisation opportunities Cost Modelling & Economics - Define unit economics, cost-per-service models, TCO calculations, and amortisation schedules for on-premises infrastructure to enable informed decision-making Implementation Roadmap - Develop a prioritised roadmap of quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformations (6-12 months) based on value and feasibility Reporting & Dashboards - Design and recommend live/near-real-time cost dashboards with drill-down capabilities, trend analysis, anomaly alerts, and executive reporting views FINOPS PERSONA COLLABORATION As defined by FinOps.org, this role works with all key FinOps personas: Executives (CTO, CFO, CIO) - Present cost visibility dashboards, business cases for optimisation, and FinOps maturity roadmaps to drive strategic investment decisions Finance / Procurement - Collaborate on cost allocation models, chargeback/showback mechanisms, budgeting, forecasting, and vendor contract analysis for on-premises licensing Engineering / DevOps Teams - Partner on tagging strategies, resource utilisation analysis, rightsizing recommendations, and embedding cost-awareness into engineering culture Product Owners / Business Units - Provide unit economics and cost-per-service metrics to inform product decisions, capacity planning, and build-vs-buy analysis IT Operations / Infrastructure - Work on data source integration, asset management, capacity utilisation, and hardware lifecycle cost modelling Architecture & Governance - Align FinOps governance policies, cost guardrails, and architectural decisions with total cost of ownership (TCO) analysis Security & Compliance - Ensure cost data handling meets compliance requirements and that FinOps tooling adheres to organisational security policies KEY RESPONSIBILITIES Implement cost data integration from identified sources: CMDB, asset management, procurement systems, licence portals, and monitoring tools - building automated data pipelines where possible Build and maintain data normalisation processes to unify cost data from disparate systems into a consistent, queryable format for reporting and analysis Develop and maintain FinOps dashboards and reports: executive cost views, business-unit breakdowns, trend analysis, anomaly alerts, and licence utilisation reports using Power BI, Tableau, or Grafana Conduct usage, pattern, and licence utilisation analysis: identify underused licences, oversized hardware, idle resources, peak/off-peak patterns, and capacity rebalancing opportunities Support the FinOps Architect in maturity assessments: gather evidence, document current-state practices, score maturity against FinOps.org's Crawl/Walk/Run model, and track improvement progress Implement tagging and cost allocation improvements: work with IT operations to remediate tagging gaps, enforce naming conventions, and improve cost attribution accuracy Build cost models and unit economics calculations: TCO spreadsheets, cost-per-service models, amortisation schedules, and build-vs-buy analysis supporting the Architect's cost modelling work Identify and document savings opportunities: produce savings registers with quantified impact, effort estimates, and implementation recommendations for quick-wins and mid-term initiatives Coordinate with the offshore FinOps engineer: define tasks, review deliverables, ensure data quality, and provide business context for analysis being performed offshore Support FinOps governance processes: prepare materials for cost review meetings, track budget variances, maintain anomaly logs, and document governance decisions Produce regular FinOps reporting packs for stakeholders across all persona groups - executive summaries, detailed analysis for finance, and actionable insights for engineering teams Contribute to the FinOps implementation roadmap: track delivery of quick-wins, report progress on mid-term initiatives, and flag risks or dependencies TECHNICAL SKILLS & EXPERTISE Strong data engineering skills: SQL (advanced), Python or PowerShell for data extraction, transformation, and automation; experience with ETL/ELT pipelines Dashboard development: Power BI (preferred), Tableau, Grafana, or equivalent BI tools - building interactive dashboards with drill-down, filtering, and alerting Experience with on-premises infrastructure: server/VM inventory, storage systems, network hardware, and understanding of how these translate to cost line items Licence management knowledge: Microsoft EA/SCE, Oracle (processor-based, NUP), VMware vSphere/vSAN, Red Hat subscriptions - understanding true-up processes and optimisation levers Familiarity with CMDB and asset management tools: ServiceNow, BMC, Flexera, Snow - extracting and reconciling data across platforms Understanding of the FinOps.org framework: domains, capabilities, maturity model, and lifecycle phases (Inform/Optimise/Operate) Spreadsheet modelling: advanced Excel/Google Sheets for TCO calculations, cost projections, and scenario analysis Basic understanding of monitoring tools (Datadog, Dynatrace, SolarWinds, Prometheus) for correlating usage data with cost data SOFT SKILLS & COMPETENCIES Strong analytical and problem-solving mindset with meticulous attention to data quality and accuracy Excellent written and verbal communication skills - able to present findings to both technical and finance audiences Collaborative team player with the ability to work across distributed, multi-cultural teams Self-motivated with a continuous improvement mindset and eagerness to learn FinOps practices and tools Ability to work under pressure, manage priorities, and meet deadlines in a fast-paced environment Comfortable working with ambiguity - on-premises cost data is often incomplete, and creative problem-solving is essential QUALIFICATIONS & EXPERIENCE 4-7 years in IT infrastructure, cost management, data analytics, or financial operations with at least 2 years focused on cost visibility or FinOps practices Hands-on experience building cost dashboards and reports for multi-stakeholder audiences . click apply for full job details
Job Overview PJT Partners is seeking an experienced IT Service Manager to lead day to day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands on, technical lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high priority incidents across all international locations. Own day to day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices, driving rapid resolution and coordinating with technology teams including infrastructure, network, and vendors as required. Maintain oversight of the managed service partner's performance in region, holding regular service reviews and addressing delivery gaps promptly. Manage and develop local support staff, conducting regular outcome based 1:1s, setting clear expectations, and supporting performance and development. Ensure weekend, out of hours and follow the sun coverage operates effectively, with clear escalation paths in place. Triage and manage escalations from senior stakeholders and Partners across international offices, providing timely and professional communication throughout. Produce and present regional operational reporting - ticket volumes, resolution times, trends, and escalation data - for the Global Support Head and local technology leadership. Maintain close working relationships with office managers and local business contacts to stay ahead of operational and logistical requirements. Build relationships with business partners and leadership. Participate in projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT's ITIL aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large scale initiatives; actively participate in CAB meetings to assess risk, coordinate scheduling, and lead end user communications to ensure stakeholders are informed ahead of impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring root cause analysis is completed and recurring issues are driven to resolution. Support the transition of new systems and services into production for international offices, acting as the operational acceptance owner and coordinating with project and infrastructure teams. Drive continuous improvement across regional ITSM processes, identifying gaps through trend data, post incident reviews, and stakeholder feedback. Contribute to the development and maintenance of IT policies and procedures relevant to international support operations. Define and govern the Knowledge Management framework for international support, including article creation, approval, maintenance, and retirement cycles. Qualifications 7+ years in IT support operations, including at least 3 years with demonstrated leadership of international or multi site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ITSM toolsets advantageous. Proven track record managing high priority incidents and stakeholder escalations in a fast paced, senior stakeholder environment. Demonstrated ability to manage, develop, and hold accountable both direct reports and third party service partners. Confident communicator, comfortable engaging with Partners, senior leadership, and cross regional teams; clear and professional under pressure. Experience building operational dashboards and performance reports; PowerBI or equivalent proficiency desirable. Familiarity with regulated technology environments and the governance, audit, and controls obligations that accompany them. Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Financial or professional services background preferred. ServiceNow administration or configuration experience. Zoom Contact Centre or equivalent telephony/hotline platform experience advantageous. Software Asset Management (SAM) programme experience desirable. Equal Opportunity Employment PJT Partners is an equal opportunity employer. We do not discriminate on the basis of race, color, religious creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity expression, disability, medical condition, genetic information or predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other category protected by law. PJT Partners also complies with all applicable laws with regard to providing reasonable accommodation of disabilities to applicants.
27/07/2026
Full time
Job Overview PJT Partners is seeking an experienced IT Service Manager to lead day to day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands on, technical lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high priority incidents across all international locations. Own day to day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices, driving rapid resolution and coordinating with technology teams including infrastructure, network, and vendors as required. Maintain oversight of the managed service partner's performance in region, holding regular service reviews and addressing delivery gaps promptly. Manage and develop local support staff, conducting regular outcome based 1:1s, setting clear expectations, and supporting performance and development. Ensure weekend, out of hours and follow the sun coverage operates effectively, with clear escalation paths in place. Triage and manage escalations from senior stakeholders and Partners across international offices, providing timely and professional communication throughout. Produce and present regional operational reporting - ticket volumes, resolution times, trends, and escalation data - for the Global Support Head and local technology leadership. Maintain close working relationships with office managers and local business contacts to stay ahead of operational and logistical requirements. Build relationships with business partners and leadership. Participate in projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT's ITIL aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large scale initiatives; actively participate in CAB meetings to assess risk, coordinate scheduling, and lead end user communications to ensure stakeholders are informed ahead of impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring root cause analysis is completed and recurring issues are driven to resolution. Support the transition of new systems and services into production for international offices, acting as the operational acceptance owner and coordinating with project and infrastructure teams. Drive continuous improvement across regional ITSM processes, identifying gaps through trend data, post incident reviews, and stakeholder feedback. Contribute to the development and maintenance of IT policies and procedures relevant to international support operations. Define and govern the Knowledge Management framework for international support, including article creation, approval, maintenance, and retirement cycles. Qualifications 7+ years in IT support operations, including at least 3 years with demonstrated leadership of international or multi site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ITSM toolsets advantageous. Proven track record managing high priority incidents and stakeholder escalations in a fast paced, senior stakeholder environment. Demonstrated ability to manage, develop, and hold accountable both direct reports and third party service partners. Confident communicator, comfortable engaging with Partners, senior leadership, and cross regional teams; clear and professional under pressure. Experience building operational dashboards and performance reports; PowerBI or equivalent proficiency desirable. Familiarity with regulated technology environments and the governance, audit, and controls obligations that accompany them. Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Financial or professional services background preferred. ServiceNow administration or configuration experience. Zoom Contact Centre or equivalent telephony/hotline platform experience advantageous. Software Asset Management (SAM) programme experience desirable. Equal Opportunity Employment PJT Partners is an equal opportunity employer. We do not discriminate on the basis of race, color, religious creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity expression, disability, medical condition, genetic information or predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other category protected by law. PJT Partners also complies with all applicable laws with regard to providing reasonable accommodation of disabilities to applicants.
Select how often (in days) to receive an alert: Based at Manchester Airport (2 days per week onsite) Permanent role Also open to East Midlands Airport (EMA) Why MAG? Every year, Manchester Airport connects over 30 million passengers to more than 200 destinations worldwide. As the third largest airport in the UK, and part of the largest UK-owned airport group, MAG plays a critical role in the region - supporting over 19,000 jobs and contributing around £7.75bn annually. We're at a turning point in how we use technology across the business. There's real investment going into ServiceNow, but we're not yet getting the value we should from it. The platform works - but it's not where it needs to be. That's what makes this role interesting. You won't be maintaining something polished. You'll be helping shape how ServiceNow is used across the organisation - simplifying where things have become messy, improving how teams operate, and making the platform genuinely valuable. This isn't about managing tickets. It's about building a platform that works properly at scale. Alongside that, you'll have access to a strong benefits package including a generous pension (up to 10% contribution), 24 days holiday plus bank holidays, free parking, subsidised public transport, a wide range of discounts, wellbeing support and volunteering days. The role We're looking for a Technical Product Owner to take ownership of our ServiceNow platform across areas like ITSM, ITOM and HRSD. This isn't a configuration role, and it's not just delivery management either. You'll sit between the business and engineering, shaping how the platform evolves and making sure what gets built actually stands up over time. A big part of the role is judgement, knowing when to push back, when to simplify, and when to invest properly instead of layering on short-term fixes. You'll be working with engineers, architects and stakeholders across the business, translating between what people are asking for and what the platform should realistically deliver. What you'll be doing You'll own the platform roadmap and backlog, making sure it reflects real priorities rather than just incoming demand. You'll work closely with engineering and architecture to shape solutions that are scalable and maintainable, not just quick wins. You'll spend time with stakeholders across technology, HR and operations - helping them understand trade-offs, constraints and what good actually looks like. You'll also play a role in how the team operates, encouraging better ways of working and a stronger focus on outcomes over activity. What we're looking for Experience working in a ServiceNow environment (e.g. ITSM, ITOM, HRSD), ideally as a Product Owner, Technical BA or similar Strong understanding of how the platform fits together: workflows, integrations and dependencies Comfortable working with engineers and architects, without needing to be hands-on in configuration Experience owning backlogs and making prioritisation decisions in an Agile environment Ability to engage stakeholders at different levels and challenge constructively when needed A focus on outcomes, not just delivering features, but making sure they actually improve something Nice to have Experience in more complex or multi-site organisations Exposure to platform governance, standardisation or transformation work Background in system analysis, technical business analysis or similar A short initial call, followed by a more in-depth conversation including some scenario-based discussion. Equal Opportunities & Reasonable Adjustments We're building something brilliant at MAG: a diverse team of Journey Makers who want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. Even if you don't meet every requirement, we'd still encourage you to apply - what matters most is what you bring. We're proud to be a Disability Confident employer. If you need any adjustments during the process, just let us know - we'll support you. At MAG, every journey matters. Our colleague communities include Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group
27/07/2026
Full time
Select how often (in days) to receive an alert: Based at Manchester Airport (2 days per week onsite) Permanent role Also open to East Midlands Airport (EMA) Why MAG? Every year, Manchester Airport connects over 30 million passengers to more than 200 destinations worldwide. As the third largest airport in the UK, and part of the largest UK-owned airport group, MAG plays a critical role in the region - supporting over 19,000 jobs and contributing around £7.75bn annually. We're at a turning point in how we use technology across the business. There's real investment going into ServiceNow, but we're not yet getting the value we should from it. The platform works - but it's not where it needs to be. That's what makes this role interesting. You won't be maintaining something polished. You'll be helping shape how ServiceNow is used across the organisation - simplifying where things have become messy, improving how teams operate, and making the platform genuinely valuable. This isn't about managing tickets. It's about building a platform that works properly at scale. Alongside that, you'll have access to a strong benefits package including a generous pension (up to 10% contribution), 24 days holiday plus bank holidays, free parking, subsidised public transport, a wide range of discounts, wellbeing support and volunteering days. The role We're looking for a Technical Product Owner to take ownership of our ServiceNow platform across areas like ITSM, ITOM and HRSD. This isn't a configuration role, and it's not just delivery management either. You'll sit between the business and engineering, shaping how the platform evolves and making sure what gets built actually stands up over time. A big part of the role is judgement, knowing when to push back, when to simplify, and when to invest properly instead of layering on short-term fixes. You'll be working with engineers, architects and stakeholders across the business, translating between what people are asking for and what the platform should realistically deliver. What you'll be doing You'll own the platform roadmap and backlog, making sure it reflects real priorities rather than just incoming demand. You'll work closely with engineering and architecture to shape solutions that are scalable and maintainable, not just quick wins. You'll spend time with stakeholders across technology, HR and operations - helping them understand trade-offs, constraints and what good actually looks like. You'll also play a role in how the team operates, encouraging better ways of working and a stronger focus on outcomes over activity. What we're looking for Experience working in a ServiceNow environment (e.g. ITSM, ITOM, HRSD), ideally as a Product Owner, Technical BA or similar Strong understanding of how the platform fits together: workflows, integrations and dependencies Comfortable working with engineers and architects, without needing to be hands-on in configuration Experience owning backlogs and making prioritisation decisions in an Agile environment Ability to engage stakeholders at different levels and challenge constructively when needed A focus on outcomes, not just delivering features, but making sure they actually improve something Nice to have Experience in more complex or multi-site organisations Exposure to platform governance, standardisation or transformation work Background in system analysis, technical business analysis or similar A short initial call, followed by a more in-depth conversation including some scenario-based discussion. Equal Opportunities & Reasonable Adjustments We're building something brilliant at MAG: a diverse team of Journey Makers who want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. Even if you don't meet every requirement, we'd still encourage you to apply - what matters most is what you bring. We're proud to be a Disability Confident employer. If you need any adjustments during the process, just let us know - we'll support you. At MAG, every journey matters. Our colleague communities include Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group
MAG (Airports Group) is seeking a Technical Product Owner to own the ServiceNow platform across ITSM, ITOM and HRSD. You will sit between the business and engineering to shape how the platform evolves, ensuring solutions stand the test of time and deliver real value beyond quick fixes. You will work with engineers and stakeholders to prioritize work, manage the backlog, and drive scalable, maintainable outcomes across MAG's multi-site environment, including Manchester and EMA.
27/07/2026
Full time
MAG (Airports Group) is seeking a Technical Product Owner to own the ServiceNow platform across ITSM, ITOM and HRSD. You will sit between the business and engineering to shape how the platform evolves, ensuring solutions stand the test of time and deliver real value beyond quick fixes. You will work with engineers and stakeholders to prioritize work, manage the backlog, and drive scalable, maintainable outcomes across MAG's multi-site environment, including Manchester and EMA.
DV Cleared Oracle Consultants (EPM & HCM) Role: DV Cleared Oracle Consultants (EPM & HCM) Location: Milton Keynes (Hybrid; 2 to 3 days per week onsite) Clearance: Active DV Clearance Required We have two contract opportunities for Oracle Consultants to join our client's live service team. You will be responsible for resolving 2nd/3rd line technical issues while building and delivering scheduled platform enhancements. Role 1: Oracle EPM Functional Consultant Focuses on finance, planning, and budgeting platforms. Key Focus: Design and build EPM configuration changes, forms, dimensions, and Groovy business rules. Core Responsibilities: Support planning/budgeting cycles, manage EPM security/access models, and look after data feeds between EPM and ERP ledgers. Must-Haves: Deep functional Oracle EPM (EPBCS / Planning) experience, hands-on Groovy scripting, and data mapping expertise. Role 2: Oracle HCM Functional Consultant Focuses on core HR, workforce management, and payroll platforms. Key Focus: Configure changes across Core HR, Absence, Payroll, and Time & Labour modules. Core Responsibilities: Implement annual UK legislative updates, assess quarterly releases, support payroll run deadlines, and build OTBI/BI Publisher reports. Must-Haves: Deep Fusion HCM functional experience, strong understanding of UK payroll rules, and Fusion security concepts. Both positions sit within the same Agile/hybrid delivery environment. You'll work directly with Product Owners, utilizing ServiceNow and Jira for ticket management, ConfigSnapshot for configuration tracking, and Tosca for automated regression testing. If you have the required clearance and experience around Oracle EPM or HCM, please apply with your latest CV to discuss project details!
27/07/2026
Full time
DV Cleared Oracle Consultants (EPM & HCM) Role: DV Cleared Oracle Consultants (EPM & HCM) Location: Milton Keynes (Hybrid; 2 to 3 days per week onsite) Clearance: Active DV Clearance Required We have two contract opportunities for Oracle Consultants to join our client's live service team. You will be responsible for resolving 2nd/3rd line technical issues while building and delivering scheduled platform enhancements. Role 1: Oracle EPM Functional Consultant Focuses on finance, planning, and budgeting platforms. Key Focus: Design and build EPM configuration changes, forms, dimensions, and Groovy business rules. Core Responsibilities: Support planning/budgeting cycles, manage EPM security/access models, and look after data feeds between EPM and ERP ledgers. Must-Haves: Deep functional Oracle EPM (EPBCS / Planning) experience, hands-on Groovy scripting, and data mapping expertise. Role 2: Oracle HCM Functional Consultant Focuses on core HR, workforce management, and payroll platforms. Key Focus: Configure changes across Core HR, Absence, Payroll, and Time & Labour modules. Core Responsibilities: Implement annual UK legislative updates, assess quarterly releases, support payroll run deadlines, and build OTBI/BI Publisher reports. Must-Haves: Deep Fusion HCM functional experience, strong understanding of UK payroll rules, and Fusion security concepts. Both positions sit within the same Agile/hybrid delivery environment. You'll work directly with Product Owners, utilizing ServiceNow and Jira for ticket management, ConfigSnapshot for configuration tracking, and Tosca for automated regression testing. If you have the required clearance and experience around Oracle EPM or HCM, please apply with your latest CV to discuss project details!
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what's now to what's next.We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Certified from FinOps.org, FinOps for DC knowledge, DCIM, CMDB / asset DB, hypervisor metrics, power monitoring, contracts & licenses management Role Description Skills: ROLE PURPOSE Own the end-to-end FinOps strategy and architecture for the organisation's on-premises estate, following the FinOps Foundation (FinOps.org) framework across the Inform, Optimise, and Operate lifecycle phases. Define the cost visibility strategy, establish the data model and governance framework, lead maturity assessments, and architect the reporting and dashboard ecosystem. Serve as the primary FinOps authority, engaging all FinOps personas - from executives and finance through engineering and operations - to build a culture of cost accountability and data-driven infrastructure economics. This role bridges the gap between financial management and engineering, translating on-premises infrastructure complexity into clear cost models, unit economics, and actionable savings roadmaps. FINOPS SCOPE OF WORK This role directly contributes to the following FinOps programme workstreams, aligned to FinOps.org's Inform, Optimise, and Operate lifecycle: Cost Visibility - Gain full visibility of on-premises infrastructure, licensing, and operational costs by establishing comprehensive data collection and integration from identified sources Data Source Identification & Setup - Identify, agree upon, and integrate all relevant cost data sources including CMDB, asset management, licensing portals, procurement systems, and infrastructure monitoring tools FinOps Maturity Baselining - Assess current FinOps maturity against the FinOps.org maturity model (Crawl -> Walk -> Run), identifying gaps and opportunities across tagging, savings, and cost governance Tagging & Allocation Gaps - Identify and remediate gaps in cost allocation, tagging, and labelling across on-premises assets to enable accurate chargeback, showback, and cost attribution Savings Identification - Discover potential savings opportunities through licence optimisation, hardware rightsizing, capacity rebalancing, decommissioning, and vendor renegotiation Cost Governance Gaps - Assess and strengthen cost governance processes including approval workflows, budget controls, anomaly detection, and policy enforcement Data Normalisation - Normalise cost data from disparate sources into a unified cost model, enabling consistent reporting across business units, environments, and service categories Usage, Pattern & Licence Analysis - Analyse infrastructure utilisation patterns, workload distribution, peak/off-peak trends, and software licence usage to identify waste and optimisation opportunities Cost Modelling & Economics - Define unit economics, cost-per-service models, TCO calculations, and amortisation schedules for on-premises infrastructure to enable informed decision-making Implementation Roadmap - Develop a prioritised roadmap of quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformations (6-12 months) based on value and feasibility Reporting & Dashboards - Design and recommend live/near-real-time cost dashboards with drill-down capabilities, trend analysis, anomaly alerts, and executive reporting views FINOPS PERSONA COLLABORATION As defined by FinOps.org, this role works with all key FinOps personas: Executives (CTO, CFO, CIO) - Present cost visibility dashboards, business cases for optimisation, and FinOps maturity roadmaps to drive strategic investment decisions Finance / Procurement - Collaborate on cost allocation models, chargeback/showback mechanisms, budgeting, forecasting, and vendor contract analysis for on-premises licensing Engineering / DevOps Teams - Partner on tagging strategies, resource utilisation analysis, rightsizing recommendations, and embedding cost-awareness into engineering culture Product Owners / Business Units - Provide unit economics and cost-per-service metrics to inform product decisions, capacity planning, and build-vs-buy analysis IT Operations / Infrastructure - Work on data source integration, asset management, capacity utilisation, and hardware lifecycle cost modelling Architecture & Governance - Align FinOps governance policies, cost guardrails, and architectural decisions with total cost of ownership (TCO) analysis Security & Compliance - Ensure cost data handling meets compliance requirements and that FinOps tooling adheres to organisational security policies KEY RESPONSIBILITIES Define and own the on-premises FinOps strategy, architecture, and maturity roadmap aligned to the FinOps.org Inform -> Optimise -> Operate lifecycle Lead the FinOps maturity assessment (Crawl/Walk/Run) across tagging, savings identification, and cost governance - produce a baseline scorecard with prioritised improvement actions Architect the cost data model: identify and integrate all data sources (CMDB, asset management, procurement, licensing, monitoring), define normalisation rules, and establish the single source of truth for on-premises cost data Design cost allocation frameworks: define chargeback/showback models, tagging taxonomies, and cost attribution rules that enable accurate cost-per-business-unit, cost-per-service, and cost-per-environment reporting Develop unit economics and cost modelling: build TCO models, amortisation schedules, build-vs-buy comparisons, and cost-per-transaction metrics for on-premises infrastructure Lead savings discovery workshops across all FinOps personas: licence optimisation (true-ups, shelfware, harvesting), hardware rightsizing, capacity rebalancing, and decommissioning opportunities Architect the FinOps reporting and dashboard ecosystem: define requirements for live/near-real-time dashboards with executive views, drill-down capabilities, trend analysis, anomaly detection, and budget variance alerts Establish FinOps governance framework: cost approval policies, budget guardrails, anomaly response procedures, and regular cost review cadences with all persona groups Create the prioritised FinOps implementation roadmap: quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformation (6-12 months) based on value, feasibility, and stakeholder alignment Mentor and lead the FinOps engineering team (1 onshore + 1 offshore), establish engineering standards, and drive a culture of cost transparency and accountability across the organisation Present FinOps insights, savings opportunities, and governance reports to executive stakeholders (CTO, CFO, CIO) and lead regular FinOps review forums Stay current with FinOps.org framework evolution, contribute to the FinOps community of practice, and continuously refine methodologies for on-premises environments TECHNICAL SKILLS & EXPERTISE Deep expertise in on-premises infrastructure economics: server, storage, network, licensing (Microsoft EA, Oracle, VMware, Red Hat), data centre costs (power, cooling, space), and depreciation/amortisation models Strong understanding of the FinOps.org framework: Inform, Optimise, Operate lifecycle; FinOps Domains (Cost Allocation, Anomaly Management, Rate Optimisation, Usage Optimisation, etc.); FinOps maturity model (Crawl/Walk/Run) Experience with cost data integration from: CMDB (ServiceNow), asset management tools, procurement platforms, licence management tools (Snow, Flexera), and infrastructure monitoring (Datadog, Dynatrace, SolarWinds) Data modelling and analytics: SQL, Python/Pandas for cost data analysis; experience building normalisation pipelines and cost allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/ITFM, or custom-built cost management platforms Knowledge of hybrid/multi-cloud cost management to bridge on-premises FinOps with cloud FinOps practices where applicable SOFT SKILLS & COMPETENCIES Exceptional stakeholder management - able to influence executives, finance, engineering, and operations teams with equal credibility Strategic thinker who translates complex cost data into clear business narratives and actionable recommendations Strong leadership and mentoring ability - coaches and develops FinOps engineers and builds a cost-aware engineering culture Excellent presentation and communication skills - comfortable presenting to C-level audiences and leading governance forums Commercial acumen - understands P&L, depreciation, amortisation, OpEx/CapEx distinctions, and vendor contract structures . click apply for full job details
27/07/2026
Full time
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what's now to what's next.We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Certified from FinOps.org, FinOps for DC knowledge, DCIM, CMDB / asset DB, hypervisor metrics, power monitoring, contracts & licenses management Role Description Skills: ROLE PURPOSE Own the end-to-end FinOps strategy and architecture for the organisation's on-premises estate, following the FinOps Foundation (FinOps.org) framework across the Inform, Optimise, and Operate lifecycle phases. Define the cost visibility strategy, establish the data model and governance framework, lead maturity assessments, and architect the reporting and dashboard ecosystem. Serve as the primary FinOps authority, engaging all FinOps personas - from executives and finance through engineering and operations - to build a culture of cost accountability and data-driven infrastructure economics. This role bridges the gap between financial management and engineering, translating on-premises infrastructure complexity into clear cost models, unit economics, and actionable savings roadmaps. FINOPS SCOPE OF WORK This role directly contributes to the following FinOps programme workstreams, aligned to FinOps.org's Inform, Optimise, and Operate lifecycle: Cost Visibility - Gain full visibility of on-premises infrastructure, licensing, and operational costs by establishing comprehensive data collection and integration from identified sources Data Source Identification & Setup - Identify, agree upon, and integrate all relevant cost data sources including CMDB, asset management, licensing portals, procurement systems, and infrastructure monitoring tools FinOps Maturity Baselining - Assess current FinOps maturity against the FinOps.org maturity model (Crawl -> Walk -> Run), identifying gaps and opportunities across tagging, savings, and cost governance Tagging & Allocation Gaps - Identify and remediate gaps in cost allocation, tagging, and labelling across on-premises assets to enable accurate chargeback, showback, and cost attribution Savings Identification - Discover potential savings opportunities through licence optimisation, hardware rightsizing, capacity rebalancing, decommissioning, and vendor renegotiation Cost Governance Gaps - Assess and strengthen cost governance processes including approval workflows, budget controls, anomaly detection, and policy enforcement Data Normalisation - Normalise cost data from disparate sources into a unified cost model, enabling consistent reporting across business units, environments, and service categories Usage, Pattern & Licence Analysis - Analyse infrastructure utilisation patterns, workload distribution, peak/off-peak trends, and software licence usage to identify waste and optimisation opportunities Cost Modelling & Economics - Define unit economics, cost-per-service models, TCO calculations, and amortisation schedules for on-premises infrastructure to enable informed decision-making Implementation Roadmap - Develop a prioritised roadmap of quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformations (6-12 months) based on value and feasibility Reporting & Dashboards - Design and recommend live/near-real-time cost dashboards with drill-down capabilities, trend analysis, anomaly alerts, and executive reporting views FINOPS PERSONA COLLABORATION As defined by FinOps.org, this role works with all key FinOps personas: Executives (CTO, CFO, CIO) - Present cost visibility dashboards, business cases for optimisation, and FinOps maturity roadmaps to drive strategic investment decisions Finance / Procurement - Collaborate on cost allocation models, chargeback/showback mechanisms, budgeting, forecasting, and vendor contract analysis for on-premises licensing Engineering / DevOps Teams - Partner on tagging strategies, resource utilisation analysis, rightsizing recommendations, and embedding cost-awareness into engineering culture Product Owners / Business Units - Provide unit economics and cost-per-service metrics to inform product decisions, capacity planning, and build-vs-buy analysis IT Operations / Infrastructure - Work on data source integration, asset management, capacity utilisation, and hardware lifecycle cost modelling Architecture & Governance - Align FinOps governance policies, cost guardrails, and architectural decisions with total cost of ownership (TCO) analysis Security & Compliance - Ensure cost data handling meets compliance requirements and that FinOps tooling adheres to organisational security policies KEY RESPONSIBILITIES Define and own the on-premises FinOps strategy, architecture, and maturity roadmap aligned to the FinOps.org Inform -> Optimise -> Operate lifecycle Lead the FinOps maturity assessment (Crawl/Walk/Run) across tagging, savings identification, and cost governance - produce a baseline scorecard with prioritised improvement actions Architect the cost data model: identify and integrate all data sources (CMDB, asset management, procurement, licensing, monitoring), define normalisation rules, and establish the single source of truth for on-premises cost data Design cost allocation frameworks: define chargeback/showback models, tagging taxonomies, and cost attribution rules that enable accurate cost-per-business-unit, cost-per-service, and cost-per-environment reporting Develop unit economics and cost modelling: build TCO models, amortisation schedules, build-vs-buy comparisons, and cost-per-transaction metrics for on-premises infrastructure Lead savings discovery workshops across all FinOps personas: licence optimisation (true-ups, shelfware, harvesting), hardware rightsizing, capacity rebalancing, and decommissioning opportunities Architect the FinOps reporting and dashboard ecosystem: define requirements for live/near-real-time dashboards with executive views, drill-down capabilities, trend analysis, anomaly detection, and budget variance alerts Establish FinOps governance framework: cost approval policies, budget guardrails, anomaly response procedures, and regular cost review cadences with all persona groups Create the prioritised FinOps implementation roadmap: quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformation (6-12 months) based on value, feasibility, and stakeholder alignment Mentor and lead the FinOps engineering team (1 onshore + 1 offshore), establish engineering standards, and drive a culture of cost transparency and accountability across the organisation Present FinOps insights, savings opportunities, and governance reports to executive stakeholders (CTO, CFO, CIO) and lead regular FinOps review forums Stay current with FinOps.org framework evolution, contribute to the FinOps community of practice, and continuously refine methodologies for on-premises environments TECHNICAL SKILLS & EXPERTISE Deep expertise in on-premises infrastructure economics: server, storage, network, licensing (Microsoft EA, Oracle, VMware, Red Hat), data centre costs (power, cooling, space), and depreciation/amortisation models Strong understanding of the FinOps.org framework: Inform, Optimise, Operate lifecycle; FinOps Domains (Cost Allocation, Anomaly Management, Rate Optimisation, Usage Optimisation, etc.); FinOps maturity model (Crawl/Walk/Run) Experience with cost data integration from: CMDB (ServiceNow), asset management tools, procurement platforms, licence management tools (Snow, Flexera), and infrastructure monitoring (Datadog, Dynatrace, SolarWinds) Data modelling and analytics: SQL, Python/Pandas for cost data analysis; experience building normalisation pipelines and cost allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/ITFM, or custom-built cost management platforms Knowledge of hybrid/multi-cloud cost management to bridge on-premises FinOps with cloud FinOps practices where applicable SOFT SKILLS & COMPETENCIES Exceptional stakeholder management - able to influence executives, finance, engineering, and operations teams with equal credibility Strategic thinker who translates complex cost data into clear business narratives and actionable recommendations Strong leadership and mentoring ability - coaches and develops FinOps engineers and builds a cost-aware engineering culture Excellent presentation and communication skills - comfortable presenting to C-level audiences and leading governance forums Commercial acumen - understands P&L, depreciation, amortisation, OpEx/CapEx distinctions, and vendor contract structures . click apply for full job details
Job Title: Senior Service Desk Analyst Location: Cardiff (Hybrid) Salary: £28,000 Contract type: Permanent About the role We're looking for a proactive and experienced Senior 1st Line Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing advanced first-line support as well as taking ownership of more complex technical issues before escalating them to the relevant teams when needed. As a senior member of the Service Desk, you'll also act as a point of guidance for colleagues and help ensure our customers receive the highest level of service. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick thinking, and detail oriented. Experience with troubleshooting and technical support is essential, but most importantly, we're looking for someone eager to learn, share their knowledge, and make an impact. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations. What you'll do Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on site support and maintaining excellent customer relationships. What we are looking for? Essential Experience of working in a technical customer service IT support role in a 1st/2nd line capacity. Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's licence A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills Desirable A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working
26/07/2026
Full time
Job Title: Senior Service Desk Analyst Location: Cardiff (Hybrid) Salary: £28,000 Contract type: Permanent About the role We're looking for a proactive and experienced Senior 1st Line Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing advanced first-line support as well as taking ownership of more complex technical issues before escalating them to the relevant teams when needed. As a senior member of the Service Desk, you'll also act as a point of guidance for colleagues and help ensure our customers receive the highest level of service. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick thinking, and detail oriented. Experience with troubleshooting and technical support is essential, but most importantly, we're looking for someone eager to learn, share their knowledge, and make an impact. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations. What you'll do Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on site support and maintaining excellent customer relationships. What we are looking for? Essential Experience of working in a technical customer service IT support role in a 1st/2nd line capacity. Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's licence A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills Desirable A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working
Intermediate Data Engineer Department: Insurance Retail Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £40,000 - £45,000 / year Description We're seeking an Intermediate Data Engineer to join our Insurance Retail department, supporting development squads with reliable, automated and cloud-ready data solutions. This role is suited to someone who can combine strong SQL, scripting and AWS experience with modern DevOps practices to build, maintain and improve data pipelines, data services and supporting infrastructure. AI is a key part of the role. You will be expected to use AI-assisted engineering tools responsibly to accelerate development, improve documentation, support analysis and identify opportunities to automate repeatable data engineering and operational tasks. Working closely with engineers, analysts, architects and stakeholders, you will help turn data requirements into maintainable, observable and secure solutions. You will maintain awareness of industry and technology developments, contribute to technical discussions, and support continuous improvement across data engineering, automation and operational practices. The role includes ownership of work throughout its lifecycle, from development and testing through to production support, incident resolution, continuous improvement and knowledge sharing across the department. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture,leveraging AI-driven solutions to enhance our products, processes and decision-making.We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients! What You'll Do Building, testing, monitoring and maintaining data pipelines and infrastructure to support the Data Platform using best practices including CI/CD, IaC and DevOps. Apply security best practices across data pipelines, cloud infrastructure and operational processes, ensuring data is protected through appropriate access controls, encryption, monitoring and secure engineering practices Use AWS services and PostgreSQL/AWS RDS knowledge to design, deliver and support scalable, reliable and secure data solutions, ensuring appropriate governance, resilience and protection of business data. Actively embrace AI-assisted engineering practices and demonstrate a willingness to learn, experiment with and responsibly adopt emerging AI tools such as Kiro, GitHub Copilot or equivalent technologies to improve delivery flow, quality, documentation, analysis and operational efficiency. Develop and maintain automated deployment, testing and operational workflows using GitLab pipelines, version control, Terraform/OpenTofu and scripting. Contribute to data quality, lineage, governance and observability practices to ensure data is trusted, traceable, secure and supportable throughout its lifecycle. Investigate data quality, platform reliability, pipeline performance and operational issues, identifying practical improvements, preventative actions and automation opportunities that enable squads to move faster and more safely. Working with business stakeholders, analysts and architects to understand business and technical requirements, designing data models and data structures that support reporting, analytics and operational use cases. Contribute to database and data platform activities such as upgrades, data migrations, schema updates and platform modernisation initiatives. Documenting processes and products, sharing knowledge across the squad and wider business, and supporting the development of less experienced engineers through mentoring, pairing or technical guidance where appropriate. Contribute significantly to small-to-medium feature deliveries and multi-person initiatives, collaborating with engineers and stakeholders to deliver reliable outcomes. About You Hold, or be willing to obtain, a relevant AWS certification that can be registered against the CDL APN. Proven experience working with AWS services relevant to data engineering and operational support, such as RDS, S3, Lambda, ECS, EC2, VPC, CloudWatch and related services. Experience with MySql and Oracle databases would be advantageous. Strong SQL skills, including PostgreSQL experience, query optimisation awareness and the ability to investigate data or performance issues. Good understanding of security principles including least-privilege access, encryption, secrets management, vulnerability remediation and secure handling of sensitive data. Experience with CI/CD pipelines, automated testing and deployment practices using GitLab or similar tooling. Experience with Infrastructure as Code tools such as Terraform, OpenTofu or CloudFormation. Good understanding of version control workflows, branching strategies and GitLab best practice. Experience of, or a strong willingness to learn, AI-assisted engineering tools such as Kiro, GitHub Copilot or similar technologies to improve engineering effectiveness and delivery outcomes. Familiarity with observability and troubleshooting tooling such as Dynatrace, OpenSearch/Elasticsearch or CloudWatch logs. Ability to communicate clearly, analyse problems, work collaboratively and explain technical concepts to both technical and non-technical stakeholders. Familiarity with Agile methodologies and operational tooling such as Jira and ServiceNow. What You'll Get Salary The salary for the role of Intermediate Data Engineer pays up to £45,000p.a. (Level 4) providing a fantastic opportunity for career progression through CDL's clearly defined career framework Your growth and advancement within CDL are only limited by your own ambition and effort. Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running Excellent training and development platform Opportunities for career progression Health and Wellbeing Programme Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance Electric Vehicle Scheme Established Recognition Award System Great Parental Benefits Diversity and Inclusion network Pension scheme Community projects and volunteer days Refer a friend bonus Campus Benefits: On-site free parking Open plan modern offices Quiet Spaces are also available Shuttle bus to and from the station Subsidised restaurant Games room, pool & table-tennis tables and chill out zone Annual Hackathon & Deep Racer Events Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site Cycle to work scheme Shower and dry rooms Diversity and inclusion: We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
26/07/2026
Full time
Intermediate Data Engineer Department: Insurance Retail Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £40,000 - £45,000 / year Description We're seeking an Intermediate Data Engineer to join our Insurance Retail department, supporting development squads with reliable, automated and cloud-ready data solutions. This role is suited to someone who can combine strong SQL, scripting and AWS experience with modern DevOps practices to build, maintain and improve data pipelines, data services and supporting infrastructure. AI is a key part of the role. You will be expected to use AI-assisted engineering tools responsibly to accelerate development, improve documentation, support analysis and identify opportunities to automate repeatable data engineering and operational tasks. Working closely with engineers, analysts, architects and stakeholders, you will help turn data requirements into maintainable, observable and secure solutions. You will maintain awareness of industry and technology developments, contribute to technical discussions, and support continuous improvement across data engineering, automation and operational practices. The role includes ownership of work throughout its lifecycle, from development and testing through to production support, incident resolution, continuous improvement and knowledge sharing across the department. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture,leveraging AI-driven solutions to enhance our products, processes and decision-making.We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients! What You'll Do Building, testing, monitoring and maintaining data pipelines and infrastructure to support the Data Platform using best practices including CI/CD, IaC and DevOps. Apply security best practices across data pipelines, cloud infrastructure and operational processes, ensuring data is protected through appropriate access controls, encryption, monitoring and secure engineering practices Use AWS services and PostgreSQL/AWS RDS knowledge to design, deliver and support scalable, reliable and secure data solutions, ensuring appropriate governance, resilience and protection of business data. Actively embrace AI-assisted engineering practices and demonstrate a willingness to learn, experiment with and responsibly adopt emerging AI tools such as Kiro, GitHub Copilot or equivalent technologies to improve delivery flow, quality, documentation, analysis and operational efficiency. Develop and maintain automated deployment, testing and operational workflows using GitLab pipelines, version control, Terraform/OpenTofu and scripting. Contribute to data quality, lineage, governance and observability practices to ensure data is trusted, traceable, secure and supportable throughout its lifecycle. Investigate data quality, platform reliability, pipeline performance and operational issues, identifying practical improvements, preventative actions and automation opportunities that enable squads to move faster and more safely. Working with business stakeholders, analysts and architects to understand business and technical requirements, designing data models and data structures that support reporting, analytics and operational use cases. Contribute to database and data platform activities such as upgrades, data migrations, schema updates and platform modernisation initiatives. Documenting processes and products, sharing knowledge across the squad and wider business, and supporting the development of less experienced engineers through mentoring, pairing or technical guidance where appropriate. Contribute significantly to small-to-medium feature deliveries and multi-person initiatives, collaborating with engineers and stakeholders to deliver reliable outcomes. About You Hold, or be willing to obtain, a relevant AWS certification that can be registered against the CDL APN. Proven experience working with AWS services relevant to data engineering and operational support, such as RDS, S3, Lambda, ECS, EC2, VPC, CloudWatch and related services. Experience with MySql and Oracle databases would be advantageous. Strong SQL skills, including PostgreSQL experience, query optimisation awareness and the ability to investigate data or performance issues. Good understanding of security principles including least-privilege access, encryption, secrets management, vulnerability remediation and secure handling of sensitive data. Experience with CI/CD pipelines, automated testing and deployment practices using GitLab or similar tooling. Experience with Infrastructure as Code tools such as Terraform, OpenTofu or CloudFormation. Good understanding of version control workflows, branching strategies and GitLab best practice. Experience of, or a strong willingness to learn, AI-assisted engineering tools such as Kiro, GitHub Copilot or similar technologies to improve engineering effectiveness and delivery outcomes. Familiarity with observability and troubleshooting tooling such as Dynatrace, OpenSearch/Elasticsearch or CloudWatch logs. Ability to communicate clearly, analyse problems, work collaboratively and explain technical concepts to both technical and non-technical stakeholders. Familiarity with Agile methodologies and operational tooling such as Jira and ServiceNow. What You'll Get Salary The salary for the role of Intermediate Data Engineer pays up to £45,000p.a. (Level 4) providing a fantastic opportunity for career progression through CDL's clearly defined career framework Your growth and advancement within CDL are only limited by your own ambition and effort. Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running Excellent training and development platform Opportunities for career progression Health and Wellbeing Programme Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance Electric Vehicle Scheme Established Recognition Award System Great Parental Benefits Diversity and Inclusion network Pension scheme Community projects and volunteer days Refer a friend bonus Campus Benefits: On-site free parking Open plan modern offices Quiet Spaces are also available Shuttle bus to and from the station Subsidised restaurant Games room, pool & table-tennis tables and chill out zone Annual Hackathon & Deep Racer Events Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site Cycle to work scheme Shower and dry rooms Diversity and inclusion: We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
The Role & Key Responsibilities Job Title: Product Delivery Lead - Data & Analytics Location: Peterborough (Hybrid) Are you an experienced Product Delivery Lead with a passion for delivering innovative data and analytics solutions that create real business value? Do you thrive in fast-paced, Agile environments, bringing together cross-functional teams to deliver high-quality products that support business transformation? Our Data & Analytics Services team is looking for a Product Delivery Lead to drive the successful end-to-end delivery of our data and analytics products. Working closely with the Product Manager and technical specialists, you'll lead delivery across data engineering, business intelligence, AI, data science and architecture teams, ensuring solutions are delivered on time, within budget, and aligned to business priorities while continuously improving the way we deliver value. What you'll be doing Lead the end-to-end delivery of data and analytics products, translating product priorities into clear delivery plans that maximise business value. Coordinate cross-functional teams across data engineering, business intelligence, AI, data science and architecture to deliver high-quality solutions. Manage delivery plans, budgets, risks, dependencies and resources, ensuring projects are delivered on time, within budget and to a high standard. Work closely with the Product Manager to ensure delivery aligns with product strategy, customer priorities and business objectives. Champion Agile delivery practices, driving continuous improvement, consistency and increased delivery maturity across the Data & Analytics function. Ensure solutions meet agreed standards for data quality, security, privacy, governance and enterprise architecture. Build strong relationships with business stakeholders, suppliers and delivery partners, providing clear communication, progress updates and delivery reporting. Identify opportunities to improve delivery processes, documentation and ways of working to enhance efficiency and customer outcomes. What you'll bring Proven experience leading the successful delivery of data and analytics products within complex, cross-functional environments. Strong understanding of Agile delivery methodologies and product-led delivery approaches. Experience working with modern data platforms such as Microsoft Fabric, alongside tools such as Power BI, ServiceNow, Jira and/or Azure DevOps. Good understanding of data platforms, analytics, reporting solutions and enterprise data architectures. Demonstrated experience managing delivery risks, budgets, dependencies and competing priorities. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences, including senior stakeholders. Experience working collaboratively with third-party suppliers and external delivery partners. A proactive, customer-focused mindset with the ability to take ownership, influence others and drive continuous improvement within a fast-paced environment. Location Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture. About The Company Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world's second-largest producer of both sugar and baker's yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands. Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we're looking for people who are eager to join us in supporting and delivering this vision. We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees. AB Foods BTS match up to 10% pension (contributory) Up to 10% Bonus Opportunity to buy up to 5 days holiday per calendar year Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary Free lunch option available every day Access to a staff shop with discounted ABF brand products We're looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.
26/07/2026
Full time
The Role & Key Responsibilities Job Title: Product Delivery Lead - Data & Analytics Location: Peterborough (Hybrid) Are you an experienced Product Delivery Lead with a passion for delivering innovative data and analytics solutions that create real business value? Do you thrive in fast-paced, Agile environments, bringing together cross-functional teams to deliver high-quality products that support business transformation? Our Data & Analytics Services team is looking for a Product Delivery Lead to drive the successful end-to-end delivery of our data and analytics products. Working closely with the Product Manager and technical specialists, you'll lead delivery across data engineering, business intelligence, AI, data science and architecture teams, ensuring solutions are delivered on time, within budget, and aligned to business priorities while continuously improving the way we deliver value. What you'll be doing Lead the end-to-end delivery of data and analytics products, translating product priorities into clear delivery plans that maximise business value. Coordinate cross-functional teams across data engineering, business intelligence, AI, data science and architecture to deliver high-quality solutions. Manage delivery plans, budgets, risks, dependencies and resources, ensuring projects are delivered on time, within budget and to a high standard. Work closely with the Product Manager to ensure delivery aligns with product strategy, customer priorities and business objectives. Champion Agile delivery practices, driving continuous improvement, consistency and increased delivery maturity across the Data & Analytics function. Ensure solutions meet agreed standards for data quality, security, privacy, governance and enterprise architecture. Build strong relationships with business stakeholders, suppliers and delivery partners, providing clear communication, progress updates and delivery reporting. Identify opportunities to improve delivery processes, documentation and ways of working to enhance efficiency and customer outcomes. What you'll bring Proven experience leading the successful delivery of data and analytics products within complex, cross-functional environments. Strong understanding of Agile delivery methodologies and product-led delivery approaches. Experience working with modern data platforms such as Microsoft Fabric, alongside tools such as Power BI, ServiceNow, Jira and/or Azure DevOps. Good understanding of data platforms, analytics, reporting solutions and enterprise data architectures. Demonstrated experience managing delivery risks, budgets, dependencies and competing priorities. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences, including senior stakeholders. Experience working collaboratively with third-party suppliers and external delivery partners. A proactive, customer-focused mindset with the ability to take ownership, influence others and drive continuous improvement within a fast-paced environment. Location Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture. About The Company Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world's second-largest producer of both sugar and baker's yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands. Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we're looking for people who are eager to join us in supporting and delivering this vision. We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees. AB Foods BTS match up to 10% pension (contributory) Up to 10% Bonus Opportunity to buy up to 5 days holiday per calendar year Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary Free lunch option available every day Access to a staff shop with discounted ABF brand products We're looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. The Role Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs, and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage, and use operational and service performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross functional forums. Qualifications What you'll bring Essential experience and skills Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance, or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private health care, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
26/07/2026
Full time
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. The Role Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs, and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage, and use operational and service performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross functional forums. Qualifications What you'll bring Essential experience and skills Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance, or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private health care, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
Job Title: Oracle Service Delivery Manager Position Type: Full-time Location:United Kingdom(Remote/Hybrid) Experience Level: 5+ years Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
26/07/2026
Full time
Job Title: Oracle Service Delivery Manager Position Type: Full-time Location:United Kingdom(Remote/Hybrid) Experience Level: 5+ years Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
Job Title: Oracle Service Delivery Manager (DV Cleared) Location: UK (Remote/Hybrid) Position Type: Full-time Experience Level: 5+ years Security Clearance: DV Cleared The work We run and develop one of the largest Oracle Cloud shared services. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
26/07/2026
Full time
Job Title: Oracle Service Delivery Manager (DV Cleared) Location: UK (Remote/Hybrid) Position Type: Full-time Experience Level: 5+ years Security Clearance: DV Cleared The work We run and develop one of the largest Oracle Cloud shared services. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
Role OverviewThe HR & AI Systems Architect is a senior technical leadership role responsible for shaping and evolving Fortive's HR technology ecosystem. Reporting to the Director of HR Technology (Engineering & Platform), this position sits at the intersection of HR systems, enterprise integration, and AI innovation, leading architecture decisions across Oracle HCM Cloud, Boomi, ServiceNow HRSD, Eightfold, LMS platforms, and the broader IT landscape.This role is the primary technical authority for HR platform architecture - defining how systems connect, how AI augments HR workflows, and how data flows reliably across the enterprise. The architect partners closely with HR Product Owners, IT/Enterprise Architecture, and vendor teams to deliver scalable, future-ready solutions that support Fortive's operating companies and HR functions globally.Core Technology LandscapeOracle HCM SuiteBoomi MiddlewareServiceNow HRSDEightfold AI PlatformLMS SolutionsIntegration APIsPower BI ReportingOracle AnalyticsKey Responsibilities1. HR Systems & Platform ArchitectureOwn the end-to-end architectural design of Fortive's HR technology landscape, including Oracle HCM Cloud (Core HR, Payroll, Talent, Compensation, Benefits), ServiceNow HRSD, Eightfold, and LMS platforms.Develop and maintain architectural blueprints, data flow diagrams, and modernization roadmaps aligned to cloud-native, API-first principles.Establish design standards, governance frameworks, and best practices across the HR tech portfolio.Partner with IT's Azure-based infrastructure teams to ensure HR systems align with enterprise architecture standards and security posture.2. Integration Architecture & EngineeringDefine and drive integration strategy across HR systems, moving from point-to-point patterns toward reusable, API-first services.Lead architecture and hands-on implementation using Boomi (atoms, molecules, connectors, process routing) as the primary middleware platform.Design scalable integration patterns - real-time APIs, event-driven integrations, and batch/file-based flows - connecting Oracle HCM to Eightfold, LMS, payroll, benefits, and IT/ERP systems.Maintain data integrity, auditability, and compliance (GDPR, SOC 2, HIPAA) across all integration flows.Supervise and guide integration developers through the full development lifecycle, including code reviews, design reviews, and documentation standards.3. AI Solutions & AutomationIdentify and deliver high-value AI and automation use cases across the HR lifecycle - intelligent onboarding, workflow automation, AI-assisted case triage, talent insights, and conversational self-service.Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold's talent intelligence platform, and ServiceNow HRSD.Build and prototype solutions leveraging HR-specific AI platforms, taking ideas from POC to production.Embed AI/ML, NLP, and chatbot capabilities into HR workflows and digital employee experience channels, aligned with enterprise AI governance standards.Establish AI performance monitoring and responsible AI frameworks for HR use cases.4. Data Architecture & GovernanceDesign HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams.Enable secure, governed access to HR data for analytics (Power BI, Oracle Analytics).Define and enforce HR data contracts, quality standards, and privacy controls across all systems and integration points.5. Stakeholder Leadership & CollaborationServe as the primary technical advisor to HR leadership, Product Owners, and IT on HR technology architecture, AI strategy, and platform decisions.Translate complex architecture and AI concepts into clear business outcomes tied to KPIs and strategic priorities.Provide technical guidance on vendor selection and partnership for Oracle, ServiceNow, Eightfold, and integration tooling.Collaborate with HR Centers of Excellence (Talent Acquisition, L&D, Total Rewards) to embed AI capabilities within HR programs.QualificationsRequired10-12 years of progressive experience in HR technology and enterprise systems architecture.Deep expertise in Oracle HCM Cloud, including integrations, HCM Extracts, Security, and configuration across at least three functional modules.Proven experience with Boomi or a similar enterprise integration platform (Dell Boomi preferred), including building and supporting production integrations.Strong understanding of integration patterns, including REST and SOAP APIs, event-driven architecture, synchronous and asynchronous processing, and data transformation.Demonstrated success designing and deploying AI/ML and automation solutions within HR or other enterprise business systems.Experience delivering AI/ML and automation solutions within HR systems.Experience with digital assistants or AI-driven employee experience platforms is a plus.Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration.Experience leading or mentoring small technical teams, including integration engineers and developers.Must be available to work within U.S. time zones (CST).PreferredHands-on experience with Eightfold AI or comparable talent intelligence platforms.Experience with LMS platform architecture (e.g., Absorb, Cornerstone, or similar).Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines.Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC).Familiarity with Power BI, Oracle Analytics Cloud, or enterprise BI architecture for HR data products.Knowledge of enterprise AI governance, responsible AI frameworks, and data privacy regulations (GDPR, HIPAA).What Success Looks LikeIn the first 90 days, you will have mapped the current HR architecture landscape, identified integration gaps and technical debt, and proposed a prioritized modernization roadmap. Within the first year, you will have elevated integration maturity toward API-first and reusable services, shipped at least two meaningful AI-powered HR use cases into production, and established architectural standards that guide the broader HR engineering team.Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law . click apply for full job details
26/07/2026
Full time
Role OverviewThe HR & AI Systems Architect is a senior technical leadership role responsible for shaping and evolving Fortive's HR technology ecosystem. Reporting to the Director of HR Technology (Engineering & Platform), this position sits at the intersection of HR systems, enterprise integration, and AI innovation, leading architecture decisions across Oracle HCM Cloud, Boomi, ServiceNow HRSD, Eightfold, LMS platforms, and the broader IT landscape.This role is the primary technical authority for HR platform architecture - defining how systems connect, how AI augments HR workflows, and how data flows reliably across the enterprise. The architect partners closely with HR Product Owners, IT/Enterprise Architecture, and vendor teams to deliver scalable, future-ready solutions that support Fortive's operating companies and HR functions globally.Core Technology LandscapeOracle HCM SuiteBoomi MiddlewareServiceNow HRSDEightfold AI PlatformLMS SolutionsIntegration APIsPower BI ReportingOracle AnalyticsKey Responsibilities1. HR Systems & Platform ArchitectureOwn the end-to-end architectural design of Fortive's HR technology landscape, including Oracle HCM Cloud (Core HR, Payroll, Talent, Compensation, Benefits), ServiceNow HRSD, Eightfold, and LMS platforms.Develop and maintain architectural blueprints, data flow diagrams, and modernization roadmaps aligned to cloud-native, API-first principles.Establish design standards, governance frameworks, and best practices across the HR tech portfolio.Partner with IT's Azure-based infrastructure teams to ensure HR systems align with enterprise architecture standards and security posture.2. Integration Architecture & EngineeringDefine and drive integration strategy across HR systems, moving from point-to-point patterns toward reusable, API-first services.Lead architecture and hands-on implementation using Boomi (atoms, molecules, connectors, process routing) as the primary middleware platform.Design scalable integration patterns - real-time APIs, event-driven integrations, and batch/file-based flows - connecting Oracle HCM to Eightfold, LMS, payroll, benefits, and IT/ERP systems.Maintain data integrity, auditability, and compliance (GDPR, SOC 2, HIPAA) across all integration flows.Supervise and guide integration developers through the full development lifecycle, including code reviews, design reviews, and documentation standards.3. AI Solutions & AutomationIdentify and deliver high-value AI and automation use cases across the HR lifecycle - intelligent onboarding, workflow automation, AI-assisted case triage, talent insights, and conversational self-service.Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold's talent intelligence platform, and ServiceNow HRSD.Build and prototype solutions leveraging HR-specific AI platforms, taking ideas from POC to production.Embed AI/ML, NLP, and chatbot capabilities into HR workflows and digital employee experience channels, aligned with enterprise AI governance standards.Establish AI performance monitoring and responsible AI frameworks for HR use cases.4. Data Architecture & GovernanceDesign HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams.Enable secure, governed access to HR data for analytics (Power BI, Oracle Analytics).Define and enforce HR data contracts, quality standards, and privacy controls across all systems and integration points.5. Stakeholder Leadership & CollaborationServe as the primary technical advisor to HR leadership, Product Owners, and IT on HR technology architecture, AI strategy, and platform decisions.Translate complex architecture and AI concepts into clear business outcomes tied to KPIs and strategic priorities.Provide technical guidance on vendor selection and partnership for Oracle, ServiceNow, Eightfold, and integration tooling.Collaborate with HR Centers of Excellence (Talent Acquisition, L&D, Total Rewards) to embed AI capabilities within HR programs.QualificationsRequired10-12 years of progressive experience in HR technology and enterprise systems architecture.Deep expertise in Oracle HCM Cloud, including integrations, HCM Extracts, Security, and configuration across at least three functional modules.Proven experience with Boomi or a similar enterprise integration platform (Dell Boomi preferred), including building and supporting production integrations.Strong understanding of integration patterns, including REST and SOAP APIs, event-driven architecture, synchronous and asynchronous processing, and data transformation.Demonstrated success designing and deploying AI/ML and automation solutions within HR or other enterprise business systems.Experience delivering AI/ML and automation solutions within HR systems.Experience with digital assistants or AI-driven employee experience platforms is a plus.Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration.Experience leading or mentoring small technical teams, including integration engineers and developers.Must be available to work within U.S. time zones (CST).PreferredHands-on experience with Eightfold AI or comparable talent intelligence platforms.Experience with LMS platform architecture (e.g., Absorb, Cornerstone, or similar).Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines.Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC).Familiarity with Power BI, Oracle Analytics Cloud, or enterprise BI architecture for HR data products.Knowledge of enterprise AI governance, responsible AI frameworks, and data privacy regulations (GDPR, HIPAA).What Success Looks LikeIn the first 90 days, you will have mapped the current HR architecture landscape, identified integration gaps and technical debt, and proposed a prioritized modernization roadmap. Within the first year, you will have elevated integration maturity toward API-first and reusable services, shipped at least two meaningful AI-powered HR use cases into production, and established architectural standards that guide the broader HR engineering team.Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law . click apply for full job details
IT Helpdesk Analyst - Temporary Contract (circa 6 months) Location: Coventry (Middlemarch Business Park) Salary: £28,000 (dependent on experience) plus company benefits Hours: Full time (37.5 hours per week Monday-Friday) Sector: Packaging solutions & distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career. Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services. The IT Helpdesk Analyst Role We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change. Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business. Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business. Key Responsibilities Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools. Take ownership of incidents and service requests through to successful resolution within agreed service levels. Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications. Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune. Assist with networking troubleshooting and general IT administration tasks. Occasionally provide on-site support at other Macfarlane locations when required. Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management. Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support. Contribute to the creation and maintenance of knowledge base articles and self-service resources. Work closely with the wider IT team to elevate and resolve more complex technical issues. Identify recurring issues, trends and opportunities for service improvement. Support IT projects, upgrades and rollouts as required. What You Will Bring We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience. Ideally, you will offer: Some previous experience within an IT Helpdesk, Service Desk or technical support environment. Strong communication skills with the ability to explain technical information clearly to non-technical users. A logical and methodical approach to problem solving. A full UK driving licence. Good working knowledge of Windows 11 and end-user device support. An interest in emerging technologies and AI-enabled support tools. The ability to prioritise workloads effectively and manage competing demands. Any of the following would also be advantageous but are not essential Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune. Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools. Experience with NinjaOne or comparable remote management platforms. Microsoft certifications such as MS-900, MD-102 or equivalent. Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection. What You Will Get We provide a competitive salary together with a range of flexible benefits which can include: 25 days annual leave (pro rata) plus all public/bank holidays Contributory pension scheme Life assurance Free parking at many of our site locations Employee Assistance Programme Extensive range of training and development opportunities Employee discount scheme (discounts on several major retail and leisure brands) Simply Health/Dental Cover option for qualifying employees Financial support with eye tests and glasses (DSE users only) How to Apply/Next Steps This is an urgent appointment whereby we hope to find someone who can commence quickly. We are therefore working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please.
26/07/2026
Full time
IT Helpdesk Analyst - Temporary Contract (circa 6 months) Location: Coventry (Middlemarch Business Park) Salary: £28,000 (dependent on experience) plus company benefits Hours: Full time (37.5 hours per week Monday-Friday) Sector: Packaging solutions & distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career. Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services. The IT Helpdesk Analyst Role We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change. Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business. Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business. Key Responsibilities Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools. Take ownership of incidents and service requests through to successful resolution within agreed service levels. Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications. Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune. Assist with networking troubleshooting and general IT administration tasks. Occasionally provide on-site support at other Macfarlane locations when required. Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management. Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support. Contribute to the creation and maintenance of knowledge base articles and self-service resources. Work closely with the wider IT team to elevate and resolve more complex technical issues. Identify recurring issues, trends and opportunities for service improvement. Support IT projects, upgrades and rollouts as required. What You Will Bring We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience. Ideally, you will offer: Some previous experience within an IT Helpdesk, Service Desk or technical support environment. Strong communication skills with the ability to explain technical information clearly to non-technical users. A logical and methodical approach to problem solving. A full UK driving licence. Good working knowledge of Windows 11 and end-user device support. An interest in emerging technologies and AI-enabled support tools. The ability to prioritise workloads effectively and manage competing demands. Any of the following would also be advantageous but are not essential Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune. Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools. Experience with NinjaOne or comparable remote management platforms. Microsoft certifications such as MS-900, MD-102 or equivalent. Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection. What You Will Get We provide a competitive salary together with a range of flexible benefits which can include: 25 days annual leave (pro rata) plus all public/bank holidays Contributory pension scheme Life assurance Free parking at many of our site locations Employee Assistance Programme Extensive range of training and development opportunities Employee discount scheme (discounts on several major retail and leisure brands) Simply Health/Dental Cover option for qualifying employees Financial support with eye tests and glasses (DSE users only) How to Apply/Next Steps This is an urgent appointment whereby we hope to find someone who can commence quickly. We are therefore working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please.
