Permanent role in Portsmouth Salary up to £65k 2 days a month onsite Business Continuity Manager/ISO 22301 Audit and full life cycle implementation Location: Portsmouth (hybrid) Type: Permanent, Full-time The role You will be responsible for designing, implementing, and continuously improving the Business Continuity Management System (BCMS) in line with ISO 22301 and industry best practice. Working across the organisation, you will maintain BC policies and procedures, ensure clear governance and accountability, and lead Business Impact Analyses for critical systems and services. You will assess recovery priorities, define RTOs and RPOs, and ensure everything aligns with the organisations risk appetite - while staying ahead of emerging threats, including those arising from AI-enabled systems and third-party dependencies. A significant part of the role involves testing and exercising. You will design and deliver a structured testing framework, develop scenario-based exercises ranging from cyber incidents and data breaches to physical simulations such as fire evacuations and flood response, and deliver Exercise-in-a-Box (EiaB) programmes for IT teams and business units. Post-exercise debrief and improvement tracking will be central to how you close the loop and build genuine resilience. Key takeaways: Formal ISO 22301 certification is a firm requirement - either as a Lead Implementer or Lead Auditor. You must have a thorough, working knowledge of the standard, including having independently led a full implementation life cycle. Given the various testing phases involved, this level of experience typically represents at least a year of dedicated hands-on work, and must have been led by the individual rather than as part of a broader team. The ability to independently conduct Business Impact Analyses is critical, particularly across IT and infrastructure functions. The candidate must bring genuine expertise here - this is not a role where on-the-job learning in this area is acceptable. Solid experience in continuity testing is required, with the ability to build and own a testing framework from the ground up. The candidate must have a track record of leading both the planning and execution of testing activities in their own right, rather than playing a supporting role within a team. On the client side, you will oversee business continuity and disaster recovery readiness across managed client environments, working closely with service delivery teams to ensure recovery solutions are defined, tested, and compliant with SLAs and contractual obligations. You will also support client audits and due diligence activity as needed. What we're looking for: Demonstrable experience in a Business Continuity, Resilience, or BCDR management role, ideally within a managed services or technology services environment Strong working knowledge of ISO 22301 and practical experience implementing or maintaining a certified BCMS Hands-on experience conducting Business Impact Analyses, defining RTOs and RPOs, and translating findings into actionable recovery strategies Proven ability to design, deliver, and evaluate continuity exercises - including scenario-based simulations and Exercise-in-a-Box programmes Experience conducting system-level BC audits and driving remediation across technical and business teams Confidence operating at a senior level, presenting to leadership and communicating complex risk and resilience topics clearly Familiarity with related disciplines including cybersecurity, data protection (DPIA), and AI governance is advantageous Why join us This is a business-critical role with genuine breadth. You will have the autonomy to shape strategy, influence culture, and make a visible difference to how a large, growing MSP manages risk and resilience. The organisation takes continuity seriously, and you will have the mandate and the support to build something that lasts. You will work alongside experienced teams in Assurance, Service Delivery, and IT, with exposure to a diverse and complex client portfolio. Hybrid working is available across the London and Portsmouth offices. How to apply If you have the experience and drive to take ownership of business continuity at scale, we would love to hear from you. Please apply with your CV and a brief covering note outlining your most relevant experience. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
22/07/2026
Full time
Permanent role in Portsmouth Salary up to £65k 2 days a month onsite Business Continuity Manager/ISO 22301 Audit and full life cycle implementation Location: Portsmouth (hybrid) Type: Permanent, Full-time The role You will be responsible for designing, implementing, and continuously improving the Business Continuity Management System (BCMS) in line with ISO 22301 and industry best practice. Working across the organisation, you will maintain BC policies and procedures, ensure clear governance and accountability, and lead Business Impact Analyses for critical systems and services. You will assess recovery priorities, define RTOs and RPOs, and ensure everything aligns with the organisations risk appetite - while staying ahead of emerging threats, including those arising from AI-enabled systems and third-party dependencies. A significant part of the role involves testing and exercising. You will design and deliver a structured testing framework, develop scenario-based exercises ranging from cyber incidents and data breaches to physical simulations such as fire evacuations and flood response, and deliver Exercise-in-a-Box (EiaB) programmes for IT teams and business units. Post-exercise debrief and improvement tracking will be central to how you close the loop and build genuine resilience. Key takeaways: Formal ISO 22301 certification is a firm requirement - either as a Lead Implementer or Lead Auditor. You must have a thorough, working knowledge of the standard, including having independently led a full implementation life cycle. Given the various testing phases involved, this level of experience typically represents at least a year of dedicated hands-on work, and must have been led by the individual rather than as part of a broader team. The ability to independently conduct Business Impact Analyses is critical, particularly across IT and infrastructure functions. The candidate must bring genuine expertise here - this is not a role where on-the-job learning in this area is acceptable. Solid experience in continuity testing is required, with the ability to build and own a testing framework from the ground up. The candidate must have a track record of leading both the planning and execution of testing activities in their own right, rather than playing a supporting role within a team. On the client side, you will oversee business continuity and disaster recovery readiness across managed client environments, working closely with service delivery teams to ensure recovery solutions are defined, tested, and compliant with SLAs and contractual obligations. You will also support client audits and due diligence activity as needed. What we're looking for: Demonstrable experience in a Business Continuity, Resilience, or BCDR management role, ideally within a managed services or technology services environment Strong working knowledge of ISO 22301 and practical experience implementing or maintaining a certified BCMS Hands-on experience conducting Business Impact Analyses, defining RTOs and RPOs, and translating findings into actionable recovery strategies Proven ability to design, deliver, and evaluate continuity exercises - including scenario-based simulations and Exercise-in-a-Box programmes Experience conducting system-level BC audits and driving remediation across technical and business teams Confidence operating at a senior level, presenting to leadership and communicating complex risk and resilience topics clearly Familiarity with related disciplines including cybersecurity, data protection (DPIA), and AI governance is advantageous Why join us This is a business-critical role with genuine breadth. You will have the autonomy to shape strategy, influence culture, and make a visible difference to how a large, growing MSP manages risk and resilience. The organisation takes continuity seriously, and you will have the mandate and the support to build something that lasts. You will work alongside experienced teams in Assurance, Service Delivery, and IT, with exposure to a diverse and complex client portfolio. Hybrid working is available across the London and Portsmouth offices. How to apply If you have the experience and drive to take ownership of business continuity at scale, we would love to hear from you. Please apply with your CV and a brief covering note outlining your most relevant experience. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Senior Front End Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by building intuitive, high-performing digital experiences using modern frontend technologies. Help shape the technical direction of our customer-facing applications whilst delivering exceptional experiences across the USA. What We're Looking For We're looking for a Senior Front End Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced frontend engineer who enjoys solving complex user experience challenges, building scalable web applications and helping those around you become better engineers. You'll be comfortable owning large frontend initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Front End Engineer, you'll design, build, deploy and operate modern, high-quality web applications that power the Nando's digital experience across the USA. You'll partner closely with Technical Leads, Product Managers, UX Designers and fellow engineers to create fast, accessible and engaging customer experiences whilst helping shape the frontend architecture across our digital platform. You'll be trusted to independently lead complex frontend initiatives, mentor engineers across the team and champion engineering best practice. You'll also: Lead frontend technical discovery and solution design for complex initiatives. Build reusable, scalable and accessible component libraries. Translate UX designs into responsive, high-quality user interfaces. Drive engineering quality through code reviews, testing strategies and frontend standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own frontend applications throughout their lifecycle using a "You build it, you run it" mindset. Improve performance, accessibility, security and developer experience across our applications. Contribute to frontend architecture and engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery whilst maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Front End Engineer, you'll play a key role in designing and delivering the customer-facing experiences across these domains. You'll work closely with backend engineers, Product Managers and Designers to build intuitive, responsive and accessible applications that delight customers while remaining scalable, resilient and easy to evolve. You'll collaborate with other engineering teams across Customer Digital, helping align frontend standards, improve shared libraries and continually enhance our engineering ecosystem. Responsibilities Our Senior Front End Engineers are technical leaders who remain close to the code whilst helping the wider engineering organisation succeed. You'll: Design and build modern, scalable and accessible frontend applications. Lead technical implementation of complex frontend initiatives from discovery through production. Develop reusable UI components and shared design system capabilities. Collaborate with Product Managers, Designers, Technical Leads and backend engineers to deliver outstanding customer experiences. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to frontend engineering standards, tooling and development practices. Contribute to frontend architecture and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Optimise application performance, responsiveness and Core Web Vitals. Own frontend services in production, including monitoring, observability and continuous improvement. Build and optimise CI/CD pipelines for frontend applications. Support incident response, root cause analysis and ongoing service improvements. Champion accessibility (WCAG), usability and responsive design best practices. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial experience building large-scale frontend applications. Expert proficiency with TypeScript , React and modern JavaScript. Strong experience with React ecosystem tools such as React Query, Redux Toolkit or equivalent state management solutions. Deep understanding of HTML5, CSS3 and responsive web design. Strong knowledge of frontend architecture, component-based design and scalable application patterns. Experience integrating RESTful APIs and backend services. Experience building performant, accessible and responsive user interfaces. Strong experience with automated frontend testing (Jest, React Testing Library, Playwright or Cypress). Experience with CI/CD pipelines and cloud-hosted frontend deployments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle. Highly Desirable React Native Next.js Google Cloud Platform (GCP) Kubernetes Design Systems Storybook GraphQL Micro Frontends Performance optimisation and Core Web Vitals Accessibility (WCAG) Observability platforms and frontend monitoring Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
22/07/2026
Full time
Senior Front End Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by building intuitive, high-performing digital experiences using modern frontend technologies. Help shape the technical direction of our customer-facing applications whilst delivering exceptional experiences across the USA. What We're Looking For We're looking for a Senior Front End Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced frontend engineer who enjoys solving complex user experience challenges, building scalable web applications and helping those around you become better engineers. You'll be comfortable owning large frontend initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Front End Engineer, you'll design, build, deploy and operate modern, high-quality web applications that power the Nando's digital experience across the USA. You'll partner closely with Technical Leads, Product Managers, UX Designers and fellow engineers to create fast, accessible and engaging customer experiences whilst helping shape the frontend architecture across our digital platform. You'll be trusted to independently lead complex frontend initiatives, mentor engineers across the team and champion engineering best practice. You'll also: Lead frontend technical discovery and solution design for complex initiatives. Build reusable, scalable and accessible component libraries. Translate UX designs into responsive, high-quality user interfaces. Drive engineering quality through code reviews, testing strategies and frontend standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own frontend applications throughout their lifecycle using a "You build it, you run it" mindset. Improve performance, accessibility, security and developer experience across our applications. Contribute to frontend architecture and engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery whilst maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Front End Engineer, you'll play a key role in designing and delivering the customer-facing experiences across these domains. You'll work closely with backend engineers, Product Managers and Designers to build intuitive, responsive and accessible applications that delight customers while remaining scalable, resilient and easy to evolve. You'll collaborate with other engineering teams across Customer Digital, helping align frontend standards, improve shared libraries and continually enhance our engineering ecosystem. Responsibilities Our Senior Front End Engineers are technical leaders who remain close to the code whilst helping the wider engineering organisation succeed. You'll: Design and build modern, scalable and accessible frontend applications. Lead technical implementation of complex frontend initiatives from discovery through production. Develop reusable UI components and shared design system capabilities. Collaborate with Product Managers, Designers, Technical Leads and backend engineers to deliver outstanding customer experiences. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to frontend engineering standards, tooling and development practices. Contribute to frontend architecture and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Optimise application performance, responsiveness and Core Web Vitals. Own frontend services in production, including monitoring, observability and continuous improvement. Build and optimise CI/CD pipelines for frontend applications. Support incident response, root cause analysis and ongoing service improvements. Champion accessibility (WCAG), usability and responsive design best practices. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial experience building large-scale frontend applications. Expert proficiency with TypeScript , React and modern JavaScript. Strong experience with React ecosystem tools such as React Query, Redux Toolkit or equivalent state management solutions. Deep understanding of HTML5, CSS3 and responsive web design. Strong knowledge of frontend architecture, component-based design and scalable application patterns. Experience integrating RESTful APIs and backend services. Experience building performant, accessible and responsive user interfaces. Strong experience with automated frontend testing (Jest, React Testing Library, Playwright or Cypress). Experience with CI/CD pipelines and cloud-hosted frontend deployments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle. Highly Desirable React Native Next.js Google Cloud Platform (GCP) Kubernetes Design Systems Storybook GraphQL Micro Frontends Performance optimisation and Core Web Vitals Accessibility (WCAG) Observability platforms and frontend monitoring Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
Technical Lead - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Lead engineering teams that deliver reliable, high-performing solutions which improve the experience of our customers and Nandocas while enabling Nando's continued growth across the USA. What We're Looking For We're looking for an experienced Technical Lead to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be a hands-on technical leader who enjoys solving complex engineering challenges, building highly scalable distributed systems and helping engineers grow. You'll combine technical excellence with strong leadership, enabling teams to deliver high-quality software whilst continuously improving engineering practices. Working closely with Product Managers, Engineers, Architects and business stakeholders, you'll shape technical direction, support delivery and ensure we're building solutions that create meaningful value for both our customers and Nandocas. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver quality outcomes. Passion - Bring curiosity, enthusiasm and energy to solving customer problems while helping others succeed. Courage - Challenge existing approaches, embrace change and make informed technical decisions, even in uncertain environments. Integrity - Build trust through honesty, transparency and accountability in everything you do. Family - Foster an inclusive, collaborative environment where individuals feel supported, respected and empowered to do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Technical Lead, you'll provide technical leadership across one of our USA digital product domains, helping deliver scalable, resilient and maintainable software that supports Nando's expansion into the US market. You'll remain hands-on while providing architectural guidance, mentoring engineers, driving technical excellence and ensuring your team delivers high-quality software at pace. You'll work closely with Product Managers to shape technical roadmaps, translate business requirements into scalable solutions and balance long-term technical strategy with day-to-day delivery. You'll champion engineering best practices including automation, testing, observability, security, operational excellence and AI-assisted software development, creating an environment where engineers can do their best work. About the USA Tech Team Our mission is to bring the same exceptional digital experience enjoyed by customers across the UK and Ireland to customers throughout the USA. Our engineering teams work across the entire customer digital ecosystem, including: Locate - Helping customers and third-party platforms discover restaurant capabilities. Menu - Delivering rich digital menu experiences across every ordering channel. Payments - Powering secure, reliable payment experiences throughout our ecommerce journeys. Orders - Processing and tracking customer orders from checkout through to restaurant fulfilment. Loyalty - Rewarding customers through engaging loyalty experiences and integrations. Identity - Providing secure authentication and customer identity services. Frontend Applications - Delivering seamless experiences across web and mobile platforms. Working across these domains, you'll help build scalable APIs, backend services and frontend integrations that support millions of customer interactions while enabling rapid business growth. You'll collaborate closely with other Customer Digital teams to design elegant technical solutions, integrate multiple systems and deliver highly resilient, high-throughput platforms. Responsibilities Lead, mentor and develop a cross-functional engineering team, fostering a culture of ownership, collaboration and continuous improvement. Define technical direction and solution architecture for complex distributed systems. Partner with Product Managers and stakeholders to prioritise work and align technical delivery with business goals. Remain hands-on, contributing to software design, architecture, code reviews and complex engineering initiatives. Champion engineering excellence through modern development practices, testing, automation and continuous delivery. Drive improvements in platform reliability, scalability, security and operational performance. Promote observability, monitoring and operational ownership across the engineering lifecycle. Support engineers through mentoring, coaching and technical leadership. Collaborate with architecture, platform and security teams to ensure alignment across the wider technology organisation. Build strong relationships with third-party technology partners and internal stakeholders. Encourage adoption of AI-assisted engineering practices where they improve developer productivity and software quality. Skills & Experience Essential Proven experience leading software engineering teams within Agile environments. Strong hands-on software engineering background designing and building distributed systems. Experience architecting cloud-native applications using modern engineering practices. Strong understanding of microservices, APIs and event-driven architectures. Experience balancing technical strategy with product delivery. Excellent communication, mentoring and stakeholder management skills. Experience integrating internal platforms with third-party services. Strong understanding of software architecture, scalability, resilience and security. Passion for coaching engineers and building high-performing teams. Experience embracing AI-assisted software development as part of modern engineering practices. Desirable Experience with Rust, Golang and/or TypeScript. Experience building Backend for Frontend (BFF) services. Experience with React, React Native and Next.js. Experience working with Google Cloud Platform. Experience with Kubernetes, Cloud Run, GitOps and modern deployment practices. Experience using Vercel or similar frontend deployment platforms. Experience supporting international or multi-region products. Previous experience working within ecommerce or high-traffic customer-facing platforms. Technology Stack Languages: Rust, Golang, TypeScript Architecture: Microservices, Backend for Frontend (BFF) Frontend: React, React Native, Next.js Cloud & Platform: Google Cloud Platform (GCP), Kubernetes, Cloud Run, GitOps, Vercel Engineering Practices: CI/CD, Automated Testing, Observability, Distributed Systems, AI-Assisted Development Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
22/07/2026
Full time
Technical Lead - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Lead engineering teams that deliver reliable, high-performing solutions which improve the experience of our customers and Nandocas while enabling Nando's continued growth across the USA. What We're Looking For We're looking for an experienced Technical Lead to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be a hands-on technical leader who enjoys solving complex engineering challenges, building highly scalable distributed systems and helping engineers grow. You'll combine technical excellence with strong leadership, enabling teams to deliver high-quality software whilst continuously improving engineering practices. Working closely with Product Managers, Engineers, Architects and business stakeholders, you'll shape technical direction, support delivery and ensure we're building solutions that create meaningful value for both our customers and Nandocas. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver quality outcomes. Passion - Bring curiosity, enthusiasm and energy to solving customer problems while helping others succeed. Courage - Challenge existing approaches, embrace change and make informed technical decisions, even in uncertain environments. Integrity - Build trust through honesty, transparency and accountability in everything you do. Family - Foster an inclusive, collaborative environment where individuals feel supported, respected and empowered to do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Technical Lead, you'll provide technical leadership across one of our USA digital product domains, helping deliver scalable, resilient and maintainable software that supports Nando's expansion into the US market. You'll remain hands-on while providing architectural guidance, mentoring engineers, driving technical excellence and ensuring your team delivers high-quality software at pace. You'll work closely with Product Managers to shape technical roadmaps, translate business requirements into scalable solutions and balance long-term technical strategy with day-to-day delivery. You'll champion engineering best practices including automation, testing, observability, security, operational excellence and AI-assisted software development, creating an environment where engineers can do their best work. About the USA Tech Team Our mission is to bring the same exceptional digital experience enjoyed by customers across the UK and Ireland to customers throughout the USA. Our engineering teams work across the entire customer digital ecosystem, including: Locate - Helping customers and third-party platforms discover restaurant capabilities. Menu - Delivering rich digital menu experiences across every ordering channel. Payments - Powering secure, reliable payment experiences throughout our ecommerce journeys. Orders - Processing and tracking customer orders from checkout through to restaurant fulfilment. Loyalty - Rewarding customers through engaging loyalty experiences and integrations. Identity - Providing secure authentication and customer identity services. Frontend Applications - Delivering seamless experiences across web and mobile platforms. Working across these domains, you'll help build scalable APIs, backend services and frontend integrations that support millions of customer interactions while enabling rapid business growth. You'll collaborate closely with other Customer Digital teams to design elegant technical solutions, integrate multiple systems and deliver highly resilient, high-throughput platforms. Responsibilities Lead, mentor and develop a cross-functional engineering team, fostering a culture of ownership, collaboration and continuous improvement. Define technical direction and solution architecture for complex distributed systems. Partner with Product Managers and stakeholders to prioritise work and align technical delivery with business goals. Remain hands-on, contributing to software design, architecture, code reviews and complex engineering initiatives. Champion engineering excellence through modern development practices, testing, automation and continuous delivery. Drive improvements in platform reliability, scalability, security and operational performance. Promote observability, monitoring and operational ownership across the engineering lifecycle. Support engineers through mentoring, coaching and technical leadership. Collaborate with architecture, platform and security teams to ensure alignment across the wider technology organisation. Build strong relationships with third-party technology partners and internal stakeholders. Encourage adoption of AI-assisted engineering practices where they improve developer productivity and software quality. Skills & Experience Essential Proven experience leading software engineering teams within Agile environments. Strong hands-on software engineering background designing and building distributed systems. Experience architecting cloud-native applications using modern engineering practices. Strong understanding of microservices, APIs and event-driven architectures. Experience balancing technical strategy with product delivery. Excellent communication, mentoring and stakeholder management skills. Experience integrating internal platforms with third-party services. Strong understanding of software architecture, scalability, resilience and security. Passion for coaching engineers and building high-performing teams. Experience embracing AI-assisted software development as part of modern engineering practices. Desirable Experience with Rust, Golang and/or TypeScript. Experience building Backend for Frontend (BFF) services. Experience with React, React Native and Next.js. Experience working with Google Cloud Platform. Experience with Kubernetes, Cloud Run, GitOps and modern deployment practices. Experience using Vercel or similar frontend deployment platforms. Experience supporting international or multi-region products. Previous experience working within ecommerce or high-traffic customer-facing platforms. Technology Stack Languages: Rust, Golang, TypeScript Architecture: Microservices, Backend for Frontend (BFF) Frontend: React, React Native, Next.js Cloud & Platform: Google Cloud Platform (GCP), Kubernetes, Cloud Run, GitOps, Vercel Engineering Practices: CI/CD, Automated Testing, Observability, Distributed Systems, AI-Assisted Development Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
Senior Software Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Help shape the technical direction of our products while delivering exceptional customer experiences across the USA. What We're Looking For We're looking for a Senior Software Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced engineer who enjoys solving difficult technical problems, building highly scalable systems and helping those around you become better engineers. You'll be comfortable owning complex initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Software Engineer, you'll design, build, deploy and operate high-quality software across our digital platform whilst helping shape the technical direction of the products you support. You'll partner closely with Technical Leads, Product Managers and fellow engineers to solve complex business problems, influence architectural decisions and ensure our platforms remain scalable, resilient and secure. You'll be trusted to independently lead large technical initiatives, mentor engineers across the team and champion engineering best practice. You'll be comfortable working across the full technology stack, whether that's backend services, APIs, integrations, infrastructure or frontend applications. You'll also: Lead technical discovery and solution design for complex initiatives. Break down large technical problems into achievable deliverables. Drive engineering quality through code reviews, testing strategies and technical standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own production services throughout their lifecycle using a "You build it, you run it" mindset. Identify opportunities to improve architecture, developer experience and platform reliability. Contribute to engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery while maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Software Engineer, you'll play a key role in designing and delivering solutions that span these domains. You'll work on end-to-end initiatives, designing APIs, integrating distributed systems and building customer-facing experiences that are scalable, resilient and easy to evolve. You'll collaborate closely with other domain teams across Customer Digital, helping align technical approaches, solve cross-domain challenges and continually improve the overall engineering ecosystem. Responsibilities Our Senior Software Engineers are technical leaders who remain close to the code while helping the wider engineering organisation succeed. You'll: Design and deliver scalable, secure and resilient software solutions. Lead technical implementation of complex initiatives from discovery through production. Collaborate with engineers, Product Managers and Technical Leads to shape technical solutions. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to engineering standards, tooling and development practices. Contribute to architectural discussions and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Own services in production, including monitoring, observability, alerting and operational excellence. Build and optimise CI/CD pipelines and deployment processes. Support incident response, root cause analysis and continuous service improvement. Influence technical decisions across multiple teams where appropriate. Champion performance, scalability, security and maintainability across the platform. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial software engineering experience delivering production systems. Expert proficiency in Rust, Golang or TypeScript. Experience designing distributed systems, APIs and event-driven architectures. Strong understanding of software architecture and engineering best practices. Experience working across multiple programming languages and technology stacks. Strong experience with CI/CD, cloud-native development and production support. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle Highly Desirable React React Native Kubernetes Google Cloud Platform (GCP) Okta Event-driven architecture Microservices Infrastructure as Code Observability platforms and distributed tracing Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
22/07/2026
Full time
Senior Software Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Help shape the technical direction of our products while delivering exceptional customer experiences across the USA. What We're Looking For We're looking for a Senior Software Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced engineer who enjoys solving difficult technical problems, building highly scalable systems and helping those around you become better engineers. You'll be comfortable owning complex initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Software Engineer, you'll design, build, deploy and operate high-quality software across our digital platform whilst helping shape the technical direction of the products you support. You'll partner closely with Technical Leads, Product Managers and fellow engineers to solve complex business problems, influence architectural decisions and ensure our platforms remain scalable, resilient and secure. You'll be trusted to independently lead large technical initiatives, mentor engineers across the team and champion engineering best practice. You'll be comfortable working across the full technology stack, whether that's backend services, APIs, integrations, infrastructure or frontend applications. You'll also: Lead technical discovery and solution design for complex initiatives. Break down large technical problems into achievable deliverables. Drive engineering quality through code reviews, testing strategies and technical standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own production services throughout their lifecycle using a "You build it, you run it" mindset. Identify opportunities to improve architecture, developer experience and platform reliability. Contribute to engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery while maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Software Engineer, you'll play a key role in designing and delivering solutions that span these domains. You'll work on end-to-end initiatives, designing APIs, integrating distributed systems and building customer-facing experiences that are scalable, resilient and easy to evolve. You'll collaborate closely with other domain teams across Customer Digital, helping align technical approaches, solve cross-domain challenges and continually improve the overall engineering ecosystem. Responsibilities Our Senior Software Engineers are technical leaders who remain close to the code while helping the wider engineering organisation succeed. You'll: Design and deliver scalable, secure and resilient software solutions. Lead technical implementation of complex initiatives from discovery through production. Collaborate with engineers, Product Managers and Technical Leads to shape technical solutions. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to engineering standards, tooling and development practices. Contribute to architectural discussions and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Own services in production, including monitoring, observability, alerting and operational excellence. Build and optimise CI/CD pipelines and deployment processes. Support incident response, root cause analysis and continuous service improvement. Influence technical decisions across multiple teams where appropriate. Champion performance, scalability, security and maintainability across the platform. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial software engineering experience delivering production systems. Expert proficiency in Rust, Golang or TypeScript. Experience designing distributed systems, APIs and event-driven architectures. Strong understanding of software architecture and engineering best practices. Experience working across multiple programming languages and technology stacks. Strong experience with CI/CD, cloud-native development and production support. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle Highly Desirable React React Native Kubernetes Google Cloud Platform (GCP) Okta Event-driven architecture Microservices Infrastructure as Code Observability platforms and distributed tracing Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
22/07/2026
Full time
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
A Quantexa Certified Senior Data Engineer is required by this Tier 1 Management Consultancy. This Manager grade role operates at the intersection of architecture, delivery leadership, and client advisory - leading end-to-end Quantexa implementations across complex data ecosystems. As a Senior Quantexa Data Engineer in this major Management Consultancy, this role: Leads full-life cycle Quantexa solutions, from use-case design through to production deployment Assists the Technical Lead as the technical authority and client interface, translating regulatory or business problems into scalable Quantexa architectures Leads teams in shaping data models, ER logic, and performance tuning across high-volume, enterprise datasets Mentors teams while influencing delivery standards, design patterns, and best practice within the workstream In order to secure this role you will need the following: Quantexa Technical Certification is mandatory. Proven experience in leading teams across end-to-end Quantexa SDLC implementations, including design, build, testing, and deployment. In depth experience gained in data engineering, data modelling and design in the context of large-scale analytics platforms Expert knowledge of Quantexa, Entity Resolution (ER), Scoring Framework, Contextual Network Generation Expertise in Big Data technologies, including: Scala, Apache Spark, Hadoop, ElasticSearch Strong stakeholder management and communication skills - capable of interfacing with both business and technical audiences. The work is heavily weighted toward Financial Services, Fraud, AML, and KYC use cases, with real emphasis on contextual decision intelligence at scale, rather than PoCs. This is an excellent opportunity to develop your career in Data Engineering and Quantexa all backed through excellent on going training as provided by one of the world's leading management consultancies. These flex hybrid roles will be based from the clients London offices, but all candidates must be fully flexible in terms of travel, as client projects may be based across the wider UK. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
22/07/2026
Full time
A Quantexa Certified Senior Data Engineer is required by this Tier 1 Management Consultancy. This Manager grade role operates at the intersection of architecture, delivery leadership, and client advisory - leading end-to-end Quantexa implementations across complex data ecosystems. As a Senior Quantexa Data Engineer in this major Management Consultancy, this role: Leads full-life cycle Quantexa solutions, from use-case design through to production deployment Assists the Technical Lead as the technical authority and client interface, translating regulatory or business problems into scalable Quantexa architectures Leads teams in shaping data models, ER logic, and performance tuning across high-volume, enterprise datasets Mentors teams while influencing delivery standards, design patterns, and best practice within the workstream In order to secure this role you will need the following: Quantexa Technical Certification is mandatory. Proven experience in leading teams across end-to-end Quantexa SDLC implementations, including design, build, testing, and deployment. In depth experience gained in data engineering, data modelling and design in the context of large-scale analytics platforms Expert knowledge of Quantexa, Entity Resolution (ER), Scoring Framework, Contextual Network Generation Expertise in Big Data technologies, including: Scala, Apache Spark, Hadoop, ElasticSearch Strong stakeholder management and communication skills - capable of interfacing with both business and technical audiences. The work is heavily weighted toward Financial Services, Fraud, AML, and KYC use cases, with real emphasis on contextual decision intelligence at scale, rather than PoCs. This is an excellent opportunity to develop your career in Data Engineering and Quantexa all backed through excellent on going training as provided by one of the world's leading management consultancies. These flex hybrid roles will be based from the clients London offices, but all candidates must be fully flexible in terms of travel, as client projects may be based across the wider UK. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our already market leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY, you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quickly establishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for the role you must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally, you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport IAM Proposition development Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note : The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
22/07/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our already market leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY, you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quickly establishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for the role you must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally, you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport IAM Proposition development Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note : The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. We are looking for technology-minded, business-focused and creative managers with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. Your key responsibilities In your role as an EY Senior Manager you will have responsibility for designing & delivering our technology projects within our client base. You will be expected to: Manage a SAC project team on a client-facing engagement, working effectively across the full lifecycle delivery of a large, complex technology programme whilst managing project financials Design complex planning and consolidation solutions which meet the requirements of our clients and are in line with leading practices Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships and drive sales and opportunities in the market Work as part of a high performing team, mentoring junior members of staff Skills and attributes for success You will have knowledge and experience of the following: SAC certification or equivalent experience Ability to create complex system architecture, from designing a SAC solution to fit with business functional requirements to proposing wider system landscape frameworks to enable data integrations Positioning the features and limitations of SAC Understanding of leading practices for developing SAC models Strong financial planning & consolidation knowledge Full lifecycle project delivery experience (Build, Test & Deploy phases) including workshop planning and delivery, requirements & backlog definition, data model design, creation of Functional & Technical specifications and system configuration Hands-on project delivery experience of SAC capabilities including data integration and modelling, planning calculations, consolidation rules and dashboarding Deep understanding of business finance processes and how SAC can be leveraged to support these Understanding of the sales process, from opportunity through to delivery, with technical expertise to determine how SAC can provide value for our clients To qualify for the role you must have Demonstrable ability to manage large, complex programmes Understanding of the full life cycle of SAC planning implementations both in terms of project delivery and the financial management Experience working with waterfall and agile delivery methodologies Experience delivering financial planning projects, notably complex SAC planning delivery Experience designing complex SAC solutions Excellent communication skills and ability to build 'Trusted Adviser' relationships Strong presentation skills Proven sales expertise Willingness to travel as required in relation to working at Client Sites on specific engagements An understanding of the SAC Planning roadmap and industry trends Ideally, you'll also have SAP analytics experience (SAP BW, HANA, Datasphere or BDC) Experience in complex SAC planning delivery Experience with SAP Group Reporting Experience with SAP BPC or Integrated Planning Industry / sector expertise would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. SAPEPM EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
22/07/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. We are looking for technology-minded, business-focused and creative managers with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. Your key responsibilities In your role as an EY Senior Manager you will have responsibility for designing & delivering our technology projects within our client base. You will be expected to: Manage a SAC project team on a client-facing engagement, working effectively across the full lifecycle delivery of a large, complex technology programme whilst managing project financials Design complex planning and consolidation solutions which meet the requirements of our clients and are in line with leading practices Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships and drive sales and opportunities in the market Work as part of a high performing team, mentoring junior members of staff Skills and attributes for success You will have knowledge and experience of the following: SAC certification or equivalent experience Ability to create complex system architecture, from designing a SAC solution to fit with business functional requirements to proposing wider system landscape frameworks to enable data integrations Positioning the features and limitations of SAC Understanding of leading practices for developing SAC models Strong financial planning & consolidation knowledge Full lifecycle project delivery experience (Build, Test & Deploy phases) including workshop planning and delivery, requirements & backlog definition, data model design, creation of Functional & Technical specifications and system configuration Hands-on project delivery experience of SAC capabilities including data integration and modelling, planning calculations, consolidation rules and dashboarding Deep understanding of business finance processes and how SAC can be leveraged to support these Understanding of the sales process, from opportunity through to delivery, with technical expertise to determine how SAC can provide value for our clients To qualify for the role you must have Demonstrable ability to manage large, complex programmes Understanding of the full life cycle of SAC planning implementations both in terms of project delivery and the financial management Experience working with waterfall and agile delivery methodologies Experience delivering financial planning projects, notably complex SAC planning delivery Experience designing complex SAC solutions Excellent communication skills and ability to build 'Trusted Adviser' relationships Strong presentation skills Proven sales expertise Willingness to travel as required in relation to working at Client Sites on specific engagements An understanding of the SAC Planning roadmap and industry trends Ideally, you'll also have SAP analytics experience (SAP BW, HANA, Datasphere or BDC) Experience in complex SAC planning delivery Experience with SAP Group Reporting Experience with SAP BPC or Integrated Planning Industry / sector expertise would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. SAPEPM EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
About the Team Do you enjoy building and improving API platforms that support a wide range of users and applications? Would you like to collaborate with a team to design, develop, and enhance scalable solutions that deliver a great developer experience? We are the API Management Platform team that looks after API gateways for Elsevier. Our team looks after the authentication, authorization, throttling, quota management of resources such as APIs, and MCP server/tools. We also offer analytical dashboards to our customers to track usage of these resources on the Platform. Our developer portal allows our customers to dynamically create credentials to the APIs of their choice. About the Role As a Software Engineer III, you will design, build, and support API platforms that serve both legacy and modern enterprise systems. You will work closely with team members to deliver high quality, test driven solutions and improve the developer experience for internal and external users. This role focuses on delivering reliable platforms, enabling smooth onboarding, and resolving technical challenges efficiently. Responsibilities Work with team members to ideate on best technical solution to meet Product Requirements and translate them into software designs. Document and review portions of detailed specifications for the development of complex system components. Complete bug fixes. Successfully implement development processes, coding best practices, and code reviews. Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders. Share your knowledge and be able to present your ideas confidently. Requirements Expertise in development languages including but not limited to: Java, JavaScript, Groovy, JSP, HTML, XML, SQL, and bash. Knowledge and experience of build tools - Maven and Gradle. Knowledge and experience of relational DBMS - Postgresdb. Knowledge of using AWS services via Terraform - Secrets Manager, Kinesis Firehose, S3, Open Search, etc. Knowledge of using New Relic, Kibana for observing metrics and configuring alerts. Knowledge of using Docker, containers, helm, kustomize to set up and manage Kubernetes applications. Knowledge of using kubectl, k9s and similar tools to observe and manage k8s resources. Work and Lifestyle We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long term goals. Working pattern: flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Equal Opportunity Employer Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or by contacting 1-.
22/07/2026
Full time
About the Team Do you enjoy building and improving API platforms that support a wide range of users and applications? Would you like to collaborate with a team to design, develop, and enhance scalable solutions that deliver a great developer experience? We are the API Management Platform team that looks after API gateways for Elsevier. Our team looks after the authentication, authorization, throttling, quota management of resources such as APIs, and MCP server/tools. We also offer analytical dashboards to our customers to track usage of these resources on the Platform. Our developer portal allows our customers to dynamically create credentials to the APIs of their choice. About the Role As a Software Engineer III, you will design, build, and support API platforms that serve both legacy and modern enterprise systems. You will work closely with team members to deliver high quality, test driven solutions and improve the developer experience for internal and external users. This role focuses on delivering reliable platforms, enabling smooth onboarding, and resolving technical challenges efficiently. Responsibilities Work with team members to ideate on best technical solution to meet Product Requirements and translate them into software designs. Document and review portions of detailed specifications for the development of complex system components. Complete bug fixes. Successfully implement development processes, coding best practices, and code reviews. Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders. Share your knowledge and be able to present your ideas confidently. Requirements Expertise in development languages including but not limited to: Java, JavaScript, Groovy, JSP, HTML, XML, SQL, and bash. Knowledge and experience of build tools - Maven and Gradle. Knowledge and experience of relational DBMS - Postgresdb. Knowledge of using AWS services via Terraform - Secrets Manager, Kinesis Firehose, S3, Open Search, etc. Knowledge of using New Relic, Kibana for observing metrics and configuring alerts. Knowledge of using Docker, containers, helm, kustomize to set up and manage Kubernetes applications. Knowledge of using kubectl, k9s and similar tools to observe and manage k8s resources. Work and Lifestyle We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long term goals. Working pattern: flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Equal Opportunity Employer Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or by contacting 1-.
About the Role The Program Manager executes Technology Capital Builds by creating tight alignment across Real Estate and Workplace Services, Corporate IT, Corporate Security and other partner teams to design and deliver technical solutions for capital build outs, including new office buildout and remodels, industrial labs, datacenters and secured facilities. This includes all low voltage, ISP connectivity, network infrastructure, audio visual, physical security and related IT scopes of work. In this role, you will Ensure new sites launch with secure and reliable ISP connectivity, network infrastructure, and low voltage systems that are ready to support employees from day one. Deliver Capital Builds commitments through effective coordination across internal teams, construction partners, and vendors, achieving outcomes on scope, schedule, budget, and quality. Ensure AV systems across conference rooms, training spaces, all hands venues, digital signage, and wayfinding deliver a consistent and dependable user experience. Ensure access control, surveillance, and intrusion detection systems are integrated into the built environment and aligned with enterprise security requirements. Provide leadership with clear visibility into portfolio status, key decisions, dependencies, and emerging risks. Establish standards, drawing packages, specifications, and documentation that enable repeatable execution and operational consistency across the global portfolio. Ensure disciplined stewardship of procurement, budgets, and vendor investments across the Capital Builds portfolio. Identify and mitigate delivery risks early to protect project outcomes, business continuity, and operational readiness. Ensure all systems are commissioned, documented, and transitioned to support teams with clear ownership and support models in place. You might thrive in this role if you have Strong project and program management capabilities. Strong knowledge of the architectural design process (schematic design, design development, construction documents). Strong knowledge of commercial real estate construction processes. Excellent written and verbal communication skills. Vendor management experience (Vendor vetting, RFP and bid response, performance management, handover). Understanding of mechanical power, cooling systems and capacity planning. Ability to read construction and engineering plan drawings. PMP or equivalent project management certification. Equal Opportunity Employment We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. OpenAI's affirmative action and equal employment opportunity policy statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. This may affect job duties such as protecting computer hardware entrusted to you from theft, loss or damage; returning all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintaining the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. We are committed to providing reasonable accommodations to applicants with disabilities.
22/07/2026
Full time
About the Role The Program Manager executes Technology Capital Builds by creating tight alignment across Real Estate and Workplace Services, Corporate IT, Corporate Security and other partner teams to design and deliver technical solutions for capital build outs, including new office buildout and remodels, industrial labs, datacenters and secured facilities. This includes all low voltage, ISP connectivity, network infrastructure, audio visual, physical security and related IT scopes of work. In this role, you will Ensure new sites launch with secure and reliable ISP connectivity, network infrastructure, and low voltage systems that are ready to support employees from day one. Deliver Capital Builds commitments through effective coordination across internal teams, construction partners, and vendors, achieving outcomes on scope, schedule, budget, and quality. Ensure AV systems across conference rooms, training spaces, all hands venues, digital signage, and wayfinding deliver a consistent and dependable user experience. Ensure access control, surveillance, and intrusion detection systems are integrated into the built environment and aligned with enterprise security requirements. Provide leadership with clear visibility into portfolio status, key decisions, dependencies, and emerging risks. Establish standards, drawing packages, specifications, and documentation that enable repeatable execution and operational consistency across the global portfolio. Ensure disciplined stewardship of procurement, budgets, and vendor investments across the Capital Builds portfolio. Identify and mitigate delivery risks early to protect project outcomes, business continuity, and operational readiness. Ensure all systems are commissioned, documented, and transitioned to support teams with clear ownership and support models in place. You might thrive in this role if you have Strong project and program management capabilities. Strong knowledge of the architectural design process (schematic design, design development, construction documents). Strong knowledge of commercial real estate construction processes. Excellent written and verbal communication skills. Vendor management experience (Vendor vetting, RFP and bid response, performance management, handover). Understanding of mechanical power, cooling systems and capacity planning. Ability to read construction and engineering plan drawings. PMP or equivalent project management certification. Equal Opportunity Employment We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. OpenAI's affirmative action and equal employment opportunity policy statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. This may affect job duties such as protecting computer hardware entrusted to you from theft, loss or damage; returning all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintaining the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. We are committed to providing reasonable accommodations to applicants with disabilities.
IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Please note that this is a completely hands on role and you must be able to be a Network Engineer, Network Security and Systems Manager all rolled in to one function. Role Description The IT Infrastructure & Systems Manager is a full time role based in London with a hybrid working arrangement, combining on site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day to day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (eg, ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (eg, Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (eg, Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SaaS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders. This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K.
22/07/2026
Full time
IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Please note that this is a completely hands on role and you must be able to be a Network Engineer, Network Security and Systems Manager all rolled in to one function. Role Description The IT Infrastructure & Systems Manager is a full time role based in London with a hybrid working arrangement, combining on site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day to day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (eg, ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (eg, Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (eg, Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SaaS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders. This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K.
About Doherty Associates Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients, primarily within the professional and financial services sectors. We are a Microsoft Solutions Partner with multiple designations, hold a Tier 1 Microsoft CSP relationship, and operate to ISO27001 & ISO9001 standards. Our services are built on the Microsoft cloud ecosystem and focused on delivering secure, high-quality, outcome-driven solutions for our clients. About the role Reporting to the Head of Professional Services, the Delivery Lead acts as the primary operational interface between the client, PMO, and technical teams, ensuring alignment from strategic planning through to delivery. Working closely with Solutions Architects and Project Managers, the role translates client objectives into structured plans, prioritised roadmaps, and successful outcomes. The role holds accountability for overall delivery performance across the account, including quality, utilisation, and margin, ensuring integrated and cohesive delivery across all initiatives. It also drives the adoption of mature delivery practices, governance frameworks, and continuous improvement, enabling scalable and consistent delivery. Responsibilities Own the end-to-end execution of all projects and programme delivery for enterprise clients. Ensure delivery is predictable, commercially controlled, and aligned to client priorities. Maintain a strong focus on long-term value, roadmap delivery, and client satisfaction. Act as the senior delivery owner, accountable for delivering engagements on time, budget and to a consistently high standard. Ensure delivery is underpinned by strong governance, clear communication and disciplined execution. Act as the primary operational interface between the client, PMO, and technical teams. Ensure alignment across all stakeholders from strategic planning through to execution. Build strong, trusted relationships with client stakeholders. Work with Solutions Architects to translate client strategy into structured delivery plans. Work with the client and Solutions Architects to develop prioritised roadmaps. Ensure delivery aligns to agreed business outcomes. Own overall delivery performance across the account, including quality, resource utilisation, and commercial performance. Ensure integrated, cohesive delivery across all initiatives, avoiding fragmentation and duplication. Lead and coordinate joined-up delivery across all workstreams, ensuring Project Managers, Solutions Architects, Technical Leads, and account stakeholders operate in a fully aligned and integrated manner to deliver consistent client outcomes. Embed mature delivery practices across the account, including governance frameworks, reporting cadence and delivery controls. Drive continuous improvement to enhance delivery quality, efficiency, and scalability. Ensure delivery approaches remain repeatable, resilient, and scalable as demand evolves. Contribute to building a trusted, long-term client relationship. Ensure delivery excellence supports account growth, strategic influence and long-term commercial success. Knowledge, Skills & Experience Strategic IT programme and portfolio management experience to enterprise customers. Proven experience delivering IT programmes within an MSP or IT consultancy environment. Strong understanding of project delivery frameworks and governance (Prince2 / Agile / hybrid). Experience coordinating technical delivery teams. Strong organisational skills with the ability to manage portfolios with multiple concurrent workstreams. Excellent stakeholder management, communication, collaboration and commercial skills. Delivery of Microsoft cloud technologies (M365, Azure, Modern Workplace). Experience working in regulated or security-conscious environments. Familiarity with service transition into Managed Services environments. Qualifications Relevant project delivery certification (PRINCE2, PMP, Agile, or equivalent). Degree level education or equivalent practical experience. Leadership Qualities Strong sense of accountability for delivery outcomes. Structured, detail oriented and disciplined approach. Ability to operate calmly under pressure and manage competing priorities. Collaborative approach, fostering alignment across teams. Focus on continuous improvement and delivery excellence. Clear communicator with the ability to influence across technical and non technical stakeholders. What we offer in return Basic salary plus bonus. Sponsored development supported by industry training and certifications. Microsoft incentives. Company pension scheme. Employee Assistance Programme (wellbeing, physical, financial). Private medical insurance. Income protection insurance. 33 days holidays (including 8 days of bank holidays). Microsoft cloud technologies (M365, Azure, Modern Workplace), IT programme portfolio management, enterprise, leadership
22/07/2026
Full time
About Doherty Associates Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients, primarily within the professional and financial services sectors. We are a Microsoft Solutions Partner with multiple designations, hold a Tier 1 Microsoft CSP relationship, and operate to ISO27001 & ISO9001 standards. Our services are built on the Microsoft cloud ecosystem and focused on delivering secure, high-quality, outcome-driven solutions for our clients. About the role Reporting to the Head of Professional Services, the Delivery Lead acts as the primary operational interface between the client, PMO, and technical teams, ensuring alignment from strategic planning through to delivery. Working closely with Solutions Architects and Project Managers, the role translates client objectives into structured plans, prioritised roadmaps, and successful outcomes. The role holds accountability for overall delivery performance across the account, including quality, utilisation, and margin, ensuring integrated and cohesive delivery across all initiatives. It also drives the adoption of mature delivery practices, governance frameworks, and continuous improvement, enabling scalable and consistent delivery. Responsibilities Own the end-to-end execution of all projects and programme delivery for enterprise clients. Ensure delivery is predictable, commercially controlled, and aligned to client priorities. Maintain a strong focus on long-term value, roadmap delivery, and client satisfaction. Act as the senior delivery owner, accountable for delivering engagements on time, budget and to a consistently high standard. Ensure delivery is underpinned by strong governance, clear communication and disciplined execution. Act as the primary operational interface between the client, PMO, and technical teams. Ensure alignment across all stakeholders from strategic planning through to execution. Build strong, trusted relationships with client stakeholders. Work with Solutions Architects to translate client strategy into structured delivery plans. Work with the client and Solutions Architects to develop prioritised roadmaps. Ensure delivery aligns to agreed business outcomes. Own overall delivery performance across the account, including quality, resource utilisation, and commercial performance. Ensure integrated, cohesive delivery across all initiatives, avoiding fragmentation and duplication. Lead and coordinate joined-up delivery across all workstreams, ensuring Project Managers, Solutions Architects, Technical Leads, and account stakeholders operate in a fully aligned and integrated manner to deliver consistent client outcomes. Embed mature delivery practices across the account, including governance frameworks, reporting cadence and delivery controls. Drive continuous improvement to enhance delivery quality, efficiency, and scalability. Ensure delivery approaches remain repeatable, resilient, and scalable as demand evolves. Contribute to building a trusted, long-term client relationship. Ensure delivery excellence supports account growth, strategic influence and long-term commercial success. Knowledge, Skills & Experience Strategic IT programme and portfolio management experience to enterprise customers. Proven experience delivering IT programmes within an MSP or IT consultancy environment. Strong understanding of project delivery frameworks and governance (Prince2 / Agile / hybrid). Experience coordinating technical delivery teams. Strong organisational skills with the ability to manage portfolios with multiple concurrent workstreams. Excellent stakeholder management, communication, collaboration and commercial skills. Delivery of Microsoft cloud technologies (M365, Azure, Modern Workplace). Experience working in regulated or security-conscious environments. Familiarity with service transition into Managed Services environments. Qualifications Relevant project delivery certification (PRINCE2, PMP, Agile, or equivalent). Degree level education or equivalent practical experience. Leadership Qualities Strong sense of accountability for delivery outcomes. Structured, detail oriented and disciplined approach. Ability to operate calmly under pressure and manage competing priorities. Collaborative approach, fostering alignment across teams. Focus on continuous improvement and delivery excellence. Clear communicator with the ability to influence across technical and non technical stakeholders. What we offer in return Basic salary plus bonus. Sponsored development supported by industry training and certifications. Microsoft incentives. Company pension scheme. Employee Assistance Programme (wellbeing, physical, financial). Private medical insurance. Income protection insurance. 33 days holidays (including 8 days of bank holidays). Microsoft cloud technologies (M365, Azure, Modern Workplace), IT programme portfolio management, enterprise, leadership
Power Platform Developer 3 months initially - extensions London - hybrid £495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low code configuration, pro code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio and related Microsoft 365 services. Build canvas apps, model driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line of business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills Developing and configuring solutions using Microsoft Power Platform. Building Power Apps, including canvas apps and model driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse, including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Experience with Power Pages. Experience with Copilot Studio. Experience with Power BI integration and reporting. Experience with Azure DevOps, GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps, Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment. Understanding of the GDS Service Standard, accessibility requirements and government digital delivery phases.
22/07/2026
Full time
Power Platform Developer 3 months initially - extensions London - hybrid £495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low code configuration, pro code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio and related Microsoft 365 services. Build canvas apps, model driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line of business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills Developing and configuring solutions using Microsoft Power Platform. Building Power Apps, including canvas apps and model driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse, including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Experience with Power Pages. Experience with Copilot Studio. Experience with Power BI integration and reporting. Experience with Azure DevOps, GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps, Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment. Understanding of the GDS Service Standard, accessibility requirements and government digital delivery phases.
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
22/07/2026
Full time
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
DevOps Team Lead - DV Cleared - Gloucestershire, London, or Manchester £75,000 - £90,000 + £5,400 Car Allowance This is an opportunity to take on a highly influential leadership role supporting some of the UK's most secure and complex technology environments. We are looking for a technically strong Team Lead to guide a high performing DevOps team, shape technical direction, and work alongside customers and delivery partners to keep critical services secure, resilient, and continually improving. The Role You will lead a multidisciplinary DevOps team responsible for delivering and supporting secure services within a high assurance environment. Working closely with technical specialists, delivery managers and customer stakeholders, you will provide technical leadership across live services and project delivery, help prioritise work, manage risk and ensure solutions are delivered to the highest standards. This role offers the opportunity to influence technical strategy while remaining close to the technology, making key architectural decisions and supporting the successful delivery of business critical systems. What You'll Be Doing Lead and mentor a skilled DevOps delivery team, fostering a collaborative and high performing culture. Provide technical leadership across projects and live services. Define and maintain the technical architecture, ensuring solutions remain secure, scalable and supportable. Oversee incident investigation, problem resolution and change delivery. Work closely with Service Delivery Managers to ensure services are delivered effectively and efficiently. Collaborate with customers and third party suppliers to balance priorities, manage risk and improve service quality. Drive continuous improvement across tooling, processes and engineering practices. Maintain technical documentation and system knowledge to support long term service resilience. About You An experienced technical leader who enjoys supporting others while remaining actively involved in solving technical challenges. Experience leading technical or DevOps teams within complex enterprise environments. Strong knowledge of systems architecture and modern infrastructure. Hands on experience with DevOps methodologies and CI/CD pipelines. Experience working across Linux/Unix environments, on premise infrastructure and cloud platforms. Knowledge of containerisation, microservices and Infrastructure as Code using tools such as Terraform or Ansible. Strong analytical and problem solving skills with the ability to translate business requirements into technical solutions. Excellent stakeholder management and communication skills.
22/07/2026
Full time
DevOps Team Lead - DV Cleared - Gloucestershire, London, or Manchester £75,000 - £90,000 + £5,400 Car Allowance This is an opportunity to take on a highly influential leadership role supporting some of the UK's most secure and complex technology environments. We are looking for a technically strong Team Lead to guide a high performing DevOps team, shape technical direction, and work alongside customers and delivery partners to keep critical services secure, resilient, and continually improving. The Role You will lead a multidisciplinary DevOps team responsible for delivering and supporting secure services within a high assurance environment. Working closely with technical specialists, delivery managers and customer stakeholders, you will provide technical leadership across live services and project delivery, help prioritise work, manage risk and ensure solutions are delivered to the highest standards. This role offers the opportunity to influence technical strategy while remaining close to the technology, making key architectural decisions and supporting the successful delivery of business critical systems. What You'll Be Doing Lead and mentor a skilled DevOps delivery team, fostering a collaborative and high performing culture. Provide technical leadership across projects and live services. Define and maintain the technical architecture, ensuring solutions remain secure, scalable and supportable. Oversee incident investigation, problem resolution and change delivery. Work closely with Service Delivery Managers to ensure services are delivered effectively and efficiently. Collaborate with customers and third party suppliers to balance priorities, manage risk and improve service quality. Drive continuous improvement across tooling, processes and engineering practices. Maintain technical documentation and system knowledge to support long term service resilience. About You An experienced technical leader who enjoys supporting others while remaining actively involved in solving technical challenges. Experience leading technical or DevOps teams within complex enterprise environments. Strong knowledge of systems architecture and modern infrastructure. Hands on experience with DevOps methodologies and CI/CD pipelines. Experience working across Linux/Unix environments, on premise infrastructure and cloud platforms. Knowledge of containerisation, microservices and Infrastructure as Code using tools such as Terraform or Ansible. Strong analytical and problem solving skills with the ability to translate business requirements into technical solutions. Excellent stakeholder management and communication skills.
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
22/07/2026
Full time
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high touch, technically fluent support resource for Harvey's most strategic customers, providing rapid, expert handling of complex, time critical, and sensitive issues. The Technical Account Manager strengthens Harvey's post sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high stakes environments, enjoys deep problem solving, and takes pride in delivering a world class customer experience. This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five day workweek. What You'll Do Serve as a primary escalation point for Enterprise and Majors accounts, owning high severity and technically complex support cases through resolution. Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams. Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications. Provide real time, hands on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. Lead clear and proactive incident communications, translating technical updates into customer specific impact, expectations, and next steps. Participate in incident response workflows, including severity classification, escalation handling, and post incident retrospectives. Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity. Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling. Partner closely with Customer Success Managers to enhance Harvey's post sale technical engagement and overall customer experience. What You Have Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account facing roles. Proven experience engaging and managing high level stakeholders both internally and externally. Exceptional attention to detail with the ability to manage and resolve complex, multi layered support cases Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non technical communication by translating complex back end and front end concepts into clear, accessible language for customers Deep customer obsession and ownership mindset-end to end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long term success with the product. Exceptional judgment under pressure, with comfort operating in high severity, time sensitive, and confidential situations. Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders. Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust. Highly collaborative mindset and strong partnership orientation with Customer Success and cross functional teams. Comfort operating in ambiguity and contributing to process building in a fast scaling environment. Nice to Have Experience supporting AI powered, data intensive, or security and compliance sensitive products. Familiarity with incident management frameworks, on call models, or escalation playbooks. Prior experience working with law firms or professional services organizations. Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
22/07/2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high touch, technically fluent support resource for Harvey's most strategic customers, providing rapid, expert handling of complex, time critical, and sensitive issues. The Technical Account Manager strengthens Harvey's post sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high stakes environments, enjoys deep problem solving, and takes pride in delivering a world class customer experience. This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five day workweek. What You'll Do Serve as a primary escalation point for Enterprise and Majors accounts, owning high severity and technically complex support cases through resolution. Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams. Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications. Provide real time, hands on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. Lead clear and proactive incident communications, translating technical updates into customer specific impact, expectations, and next steps. Participate in incident response workflows, including severity classification, escalation handling, and post incident retrospectives. Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity. Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling. Partner closely with Customer Success Managers to enhance Harvey's post sale technical engagement and overall customer experience. What You Have Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account facing roles. Proven experience engaging and managing high level stakeholders both internally and externally. Exceptional attention to detail with the ability to manage and resolve complex, multi layered support cases Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non technical communication by translating complex back end and front end concepts into clear, accessible language for customers Deep customer obsession and ownership mindset-end to end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long term success with the product. Exceptional judgment under pressure, with comfort operating in high severity, time sensitive, and confidential situations. Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders. Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust. Highly collaborative mindset and strong partnership orientation with Customer Success and cross functional teams. Comfort operating in ambiguity and contributing to process building in a fast scaling environment. Nice to Have Experience supporting AI powered, data intensive, or security and compliance sensitive products. Familiarity with incident management frameworks, on call models, or escalation playbooks. Prior experience working with law firms or professional services organizations. Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
Sr. Tech Infra Program Manager , Deployment Technology Integration - Support Managed Deployment Job ID: Amazon UK Services Ltd. While the primary location is London, we will consider applications from candidates based anywhere in the UK. Flexibility to travel to project sites is expected. The OTS Deployment Program Management team plans and executes large scale IT Infrastructure projects for all Amazon Operations customers, including Fulfillment, Transportation, and Logistics. We focus on the design, procurement, deployment, and lifecycle of IT infrastructure and equipment. We work with cross functional peer groups in Operations Engineering, Real Estate/Construction, WW Engineering, IT Infrastructure Engineering, Tech Deployment, and Field IT Teams to implement new facility launches, expansions, decommissions, and deployment of new business solutions. As a Technical Infrastructure Program Manager, you will manage projects or programs that primarily require building, deploying, and interacting with physical IT infrastructure. In this role, you will own programs ranging from New Site Launch to Engineering to Customer Programs, problem solve IT infrastructure build risks and issues with technical delivery teams and engineers, work closely with stakeholders to create efficiencies for the customer, manage scope creep, manage IT budget, and meet IT milestone deliverables with limited impact to schedule. Key Job Responsibilities Develop and manage IT Programs from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution. Provide project management and direction to ensure the project teams have clear knowledge of IT timelines, risks, escalation path and deliverables they will undertake within the project team. Act as an escalation point for the project teams and project stakeholders. Maintain knowledge regarding IT hardware and equipment standards to ensure appropriate orders are delivered by need by dates. Proactively manage change control and communicate impact on project scope, identify risks & issues, and devise contingency plans. Identify and manage project deliverables and critical paths. Plan and schedule project timelines and milestones. Track and communicate program/project milestones, deliverables, and risks. Provide on site monitoring and enforcement of install schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow up. Facilitate formal turn over with onsite teams, business partners and monitor deliverables until launch/project milestone is achieved. Daily communication and partnership with internal/external stakeholders. Update or develop documentation on processes that are critical to successful execution of your projects. This role will require travel ( %). Basic Qualifications Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams. Experience in a technical position. 5+ years of experience managing network infrastructure or end user device deploymentat scale. Preferred Qualifications Bachelor's degree or equivalent in Computer Science. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice at to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
22/07/2026
Full time
Sr. Tech Infra Program Manager , Deployment Technology Integration - Support Managed Deployment Job ID: Amazon UK Services Ltd. While the primary location is London, we will consider applications from candidates based anywhere in the UK. Flexibility to travel to project sites is expected. The OTS Deployment Program Management team plans and executes large scale IT Infrastructure projects for all Amazon Operations customers, including Fulfillment, Transportation, and Logistics. We focus on the design, procurement, deployment, and lifecycle of IT infrastructure and equipment. We work with cross functional peer groups in Operations Engineering, Real Estate/Construction, WW Engineering, IT Infrastructure Engineering, Tech Deployment, and Field IT Teams to implement new facility launches, expansions, decommissions, and deployment of new business solutions. As a Technical Infrastructure Program Manager, you will manage projects or programs that primarily require building, deploying, and interacting with physical IT infrastructure. In this role, you will own programs ranging from New Site Launch to Engineering to Customer Programs, problem solve IT infrastructure build risks and issues with technical delivery teams and engineers, work closely with stakeholders to create efficiencies for the customer, manage scope creep, manage IT budget, and meet IT milestone deliverables with limited impact to schedule. Key Job Responsibilities Develop and manage IT Programs from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution. Provide project management and direction to ensure the project teams have clear knowledge of IT timelines, risks, escalation path and deliverables they will undertake within the project team. Act as an escalation point for the project teams and project stakeholders. Maintain knowledge regarding IT hardware and equipment standards to ensure appropriate orders are delivered by need by dates. Proactively manage change control and communicate impact on project scope, identify risks & issues, and devise contingency plans. Identify and manage project deliverables and critical paths. Plan and schedule project timelines and milestones. Track and communicate program/project milestones, deliverables, and risks. Provide on site monitoring and enforcement of install schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow up. Facilitate formal turn over with onsite teams, business partners and monitor deliverables until launch/project milestone is achieved. Daily communication and partnership with internal/external stakeholders. Update or develop documentation on processes that are critical to successful execution of your projects. This role will require travel ( %). Basic Qualifications Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams. Experience in a technical position. 5+ years of experience managing network infrastructure or end user device deploymentat scale. Preferred Qualifications Bachelor's degree or equivalent in Computer Science. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice at to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Managing Engineer - Workday Integrations (Hybrid)Applyremote type: Hybridlocations: Belfast 10 Mays Meadow: Der-Derry/Londonderrytime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 25, 2026 (5 days left to apply)job requisition id: R32601At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Managing Engineer - Workday Integrations is responsible for leading the design, development, delivery, and support of enterprise integrations that connect Workday with internal and third-party applications across the organization. This role combines technical leadership, people leadership, and delivery accountability to ensure Workday integrations are reliable, scalable, secure, and aligned with business objectives. The Managing Engineer leads a team of integration engineers responsible for developing and maintaining interfaces using Workday integration technologies, middleware platforms, APIs, cloud integration services, and enterprise messaging frameworks. The role partners closely with HR Technology, Enterprise Architecture, Security, Infrastructure, and business stakeholders to define integration strategies, establish engineering standards, and deliver high-quality technology solutions. This position requires a technical leader who can balance strategic planning with hands-on technical oversight, drive operational excellence, mentor engineering talent, and ensure integration platforms evolve to meet future business and technology requirements. Key Responsibilities Lead, coach, and develop a team of Workday integration engineers, establishing clear priorities, objectives, and engineering best practices, with support from Lead and Principal Engineers. Own the design, development, deployment, and ongoing support of Workday integrations across Human Capital Management (HCM), Payroll, Benefits, Recruiting, Talent, Learning, and other Workday modules. Define and implement enterprise integration strategies that support scalability, security, maintainability, and operational excellence. Lead the delivery of complex integration initiatives involving Workday, middleware platforms, cloud services, APIs, and third-party vendors. Establish engineering standards, governance processes, coding practices, and quality controls across the integration portfolio. Partner with HR Technology, Product Owners, Architects, and business stakeholders to translate business outcomes into technical solutions. Ensure integrations meet security, compliance, audit, and data governance requirements. Drive adoption of modern engineering practices including CI/CD, automated testing, monitoring, observability, and Infrastructure as Code where appropriate. Oversee production support processes, incident management, root cause analysis, and continuous improvement activities. Collaborate with Workday product teams to leverage new capabilities and best practices. In partnership with Digital Product Manager, develop integration roadmaps and support strategic initiatives including Workday releases, acquisitions, system migrations, and digital transformation programs. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. Minimum of 4+ years of experience in Workday Studio and/or Orchestrate. Experience in Coaching and Mentoring junior engineers. Proven experience leading the delivery of multiple enterprise integration projects from requirements through production deployment. Demonstrated ability to manage competing priorities, stakeholder expectations, and delivery timelines across complex technology initiatives. Experience designing and supporting inbound, outbound, and bi-directional integrations between Workday and enterprise applications. Demonstrated ability to troubleshoot, optimize, and maintain production Workday integrations within a large-scale enterprise environment. Experience integrating Workday with enterprise systems such as HR platforms, identity solutions, payroll providers, benefits vendors, ERP systems, or data platforms. Working knowledge of cloud integration and enterprise integration architecture principles. Experience implementing automated testing, deployment, monitoring, and support practices. Strong understanding of data transformation, error handling, integration security, and application lifecycle management. Desirable Skills Knowledge of Agile, Scrum, SAFe, or other modern delivery frameworks. Knowledge of identity management and HR-related security requirements including SSO, IAM, RBAC, and data protection controls. Experience with reporting, analytics, and workforce data integration solutions. Exposure to generative AI, automation, or intelligent workflow technologies within HR and employee experience platforms. Experience supporting global HR organizations operating across multiple geographies and regulatory environments. Experience with Agentic AI. Exposure to Workday Extend. Supervisory Responsibilities This role has supervisory responsibilities and serves as the first-level manager for a team of Workday Integration Engineers. Responsibilities include hiring, performance management, coaching, career development, workload planning, and delivery oversight. Posting date: Friday 24th July .59pm Skills Software Development, Workday Extend, Workday HCM, Workday Implementation, Workday Integration, Workday Orchestrate, Workday Security, Workday Studio Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence, a hub for innovation and engineering excellence. We're recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we've been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.We also invest in you. At Allstate NI, your career growth matters. You'll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you're deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive. What do you get in return? As well as receiving a competitive annual salary, our reward package includes: Corporate bonus scheme Pension scheme Annual performance-related pay reviews Life assurance and income protection Flexible working options Hybrid working Private medical and dental insurance Access to an employee assistance programme Discounted gym membership Two paid volunteering days each year Cycle to work schemeBe part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
22/07/2026
Full time
Managing Engineer - Workday Integrations (Hybrid)Applyremote type: Hybridlocations: Belfast 10 Mays Meadow: Der-Derry/Londonderrytime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 25, 2026 (5 days left to apply)job requisition id: R32601At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Managing Engineer - Workday Integrations is responsible for leading the design, development, delivery, and support of enterprise integrations that connect Workday with internal and third-party applications across the organization. This role combines technical leadership, people leadership, and delivery accountability to ensure Workday integrations are reliable, scalable, secure, and aligned with business objectives. The Managing Engineer leads a team of integration engineers responsible for developing and maintaining interfaces using Workday integration technologies, middleware platforms, APIs, cloud integration services, and enterprise messaging frameworks. The role partners closely with HR Technology, Enterprise Architecture, Security, Infrastructure, and business stakeholders to define integration strategies, establish engineering standards, and deliver high-quality technology solutions. This position requires a technical leader who can balance strategic planning with hands-on technical oversight, drive operational excellence, mentor engineering talent, and ensure integration platforms evolve to meet future business and technology requirements. Key Responsibilities Lead, coach, and develop a team of Workday integration engineers, establishing clear priorities, objectives, and engineering best practices, with support from Lead and Principal Engineers. Own the design, development, deployment, and ongoing support of Workday integrations across Human Capital Management (HCM), Payroll, Benefits, Recruiting, Talent, Learning, and other Workday modules. Define and implement enterprise integration strategies that support scalability, security, maintainability, and operational excellence. Lead the delivery of complex integration initiatives involving Workday, middleware platforms, cloud services, APIs, and third-party vendors. Establish engineering standards, governance processes, coding practices, and quality controls across the integration portfolio. Partner with HR Technology, Product Owners, Architects, and business stakeholders to translate business outcomes into technical solutions. Ensure integrations meet security, compliance, audit, and data governance requirements. Drive adoption of modern engineering practices including CI/CD, automated testing, monitoring, observability, and Infrastructure as Code where appropriate. Oversee production support processes, incident management, root cause analysis, and continuous improvement activities. Collaborate with Workday product teams to leverage new capabilities and best practices. In partnership with Digital Product Manager, develop integration roadmaps and support strategic initiatives including Workday releases, acquisitions, system migrations, and digital transformation programs. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. Minimum of 4+ years of experience in Workday Studio and/or Orchestrate. Experience in Coaching and Mentoring junior engineers. Proven experience leading the delivery of multiple enterprise integration projects from requirements through production deployment. Demonstrated ability to manage competing priorities, stakeholder expectations, and delivery timelines across complex technology initiatives. Experience designing and supporting inbound, outbound, and bi-directional integrations between Workday and enterprise applications. Demonstrated ability to troubleshoot, optimize, and maintain production Workday integrations within a large-scale enterprise environment. Experience integrating Workday with enterprise systems such as HR platforms, identity solutions, payroll providers, benefits vendors, ERP systems, or data platforms. Working knowledge of cloud integration and enterprise integration architecture principles. Experience implementing automated testing, deployment, monitoring, and support practices. Strong understanding of data transformation, error handling, integration security, and application lifecycle management. Desirable Skills Knowledge of Agile, Scrum, SAFe, or other modern delivery frameworks. Knowledge of identity management and HR-related security requirements including SSO, IAM, RBAC, and data protection controls. Experience with reporting, analytics, and workforce data integration solutions. Exposure to generative AI, automation, or intelligent workflow technologies within HR and employee experience platforms. Experience supporting global HR organizations operating across multiple geographies and regulatory environments. Experience with Agentic AI. Exposure to Workday Extend. Supervisory Responsibilities This role has supervisory responsibilities and serves as the first-level manager for a team of Workday Integration Engineers. Responsibilities include hiring, performance management, coaching, career development, workload planning, and delivery oversight. Posting date: Friday 24th July .59pm Skills Software Development, Workday Extend, Workday HCM, Workday Implementation, Workday Integration, Workday Orchestrate, Workday Security, Workday Studio Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence, a hub for innovation and engineering excellence. We're recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we've been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.We also invest in you. At Allstate NI, your career growth matters. You'll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you're deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive. What do you get in return? As well as receiving a competitive annual salary, our reward package includes: Corporate bonus scheme Pension scheme Annual performance-related pay reviews Life assurance and income protection Flexible working options Hybrid working Private medical and dental insurance Access to an employee assistance programme Discounted gym membership Two paid volunteering days each year Cycle to work schemeBe part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. The Direct to Consumer (D2C) Data Science organisation comprises Data Science, Data Engineering and ML Engineering practices. D2C Data Science helps PlayStation grow and operate its digital business across commerce, subscriptions, payments, lifecycle experiences and player-facing services. We partner with product, engineering, finance, marketing and operations teams to turn experimentation, forecasting, AI and production-quality measurement into better experiences. Role overview As the Technical Project Manager within Data Science Enablement you will support the planning, coordination, and execution of data science and AI initiatives that help the Decision Science organization deliver measurable data science, machine learning and AI impacts more effectively. This is a hands on individual contributor role focused on programme planning, dependency management, stakeholder coordination, reporting and delivery execution. The role is ideal for someone who enjoys bringing structure to complex initiatives, working with technical teams and using data to support decision making. You will work closely with Data Scientists, ML Engineers, Data Engineers, Enablement Specialists and business stakeholders to help ensure projects are well defined, dependencies are understood and delivery progresses smoothly. Partnering with the D2C Data Solutions team, you will support the development and maintenance of operational dashboards and reporting that provide visibility into programme delivery, adoption and business outcomes. What you'll be doing Delivery Execution Support - planning & execution of data science and AI initiatives, ensuring timelines, milestones and dependencies are clearly defined and tracked. Maintain program plans, delivery artefacts and status reporting to support transparency and predictable execution. Coordinate across Business, Product, Data Science and Engineering teams to help unblock issues and keep initiatives moving forward. Track risks, issues and decisions, escalating appropriately and proposing mitigation options. Create dashboards and reporting to monitor delivery progress, operational health and adoption. Perform ad hoc and recurring data analysis & visualizations to support prioritisation, in life monitoring and performance reviews. Technical Coordination - Partner with technical teams to understand solution scope, dependencies and constraints. Help translate initiative goals into actionable workstreams and execution plans. Support technical readiness activities including data availability, tooling access and process prerequisites. Enablement Operations Support - support team operating cadences including intake, prioritisation, planning and review processes. Contribute to rollout, adoption and readiness activities for new solutions. Build and maintain operational dashboards, primarily using Domo. Support the availability and governance of reporting data sources. Partner with stakeholders to define metrics and establish trusted reporting views. Translate business questions into clear metrics, dashboards and visualisation. Stakeholder Support - Provide day to day programme coordination and communication across stakeholders. Prepare concise updates and materials for planning sessions, reviews and retrospectives. Support senior team members in driving alignment across technical and business teams. What we're looking for 5+ years (or equivalent) experience in a technical project, programme and/or delivery coordination role. Strong working knowledge of data analysis using SQL - including ability to write, debug and optimize queries across large datasets. Experience working with technical teams - Data Science, Engineering, Analytics, or similar. Strong organisational skills with the ability to manage multiple workstreams simultaneously. Clear written & verbal communication, ability to convey technical concepts at an appropriate level. Hands on experience building and maintaining dashboards and data visualizations, with a focus on clarity, usability and business relevance. Comfort working with technical artefacts such as requirements, delivery plans, backlogs and analytical outputs. Desirable: Degree in Computer Science, Data Science, Engineering, Information Systems, or a related technical field (or equivalent practical experience). Strategic mindset with a passion for technology enablement and organisational impact. Benefits Discretionary bonus opportunity Hybrid Working Private Medical Insurance Dental Scheme 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
22/07/2026
Full time
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. The Direct to Consumer (D2C) Data Science organisation comprises Data Science, Data Engineering and ML Engineering practices. D2C Data Science helps PlayStation grow and operate its digital business across commerce, subscriptions, payments, lifecycle experiences and player-facing services. We partner with product, engineering, finance, marketing and operations teams to turn experimentation, forecasting, AI and production-quality measurement into better experiences. Role overview As the Technical Project Manager within Data Science Enablement you will support the planning, coordination, and execution of data science and AI initiatives that help the Decision Science organization deliver measurable data science, machine learning and AI impacts more effectively. This is a hands on individual contributor role focused on programme planning, dependency management, stakeholder coordination, reporting and delivery execution. The role is ideal for someone who enjoys bringing structure to complex initiatives, working with technical teams and using data to support decision making. You will work closely with Data Scientists, ML Engineers, Data Engineers, Enablement Specialists and business stakeholders to help ensure projects are well defined, dependencies are understood and delivery progresses smoothly. Partnering with the D2C Data Solutions team, you will support the development and maintenance of operational dashboards and reporting that provide visibility into programme delivery, adoption and business outcomes. What you'll be doing Delivery Execution Support - planning & execution of data science and AI initiatives, ensuring timelines, milestones and dependencies are clearly defined and tracked. Maintain program plans, delivery artefacts and status reporting to support transparency and predictable execution. Coordinate across Business, Product, Data Science and Engineering teams to help unblock issues and keep initiatives moving forward. Track risks, issues and decisions, escalating appropriately and proposing mitigation options. Create dashboards and reporting to monitor delivery progress, operational health and adoption. Perform ad hoc and recurring data analysis & visualizations to support prioritisation, in life monitoring and performance reviews. Technical Coordination - Partner with technical teams to understand solution scope, dependencies and constraints. Help translate initiative goals into actionable workstreams and execution plans. Support technical readiness activities including data availability, tooling access and process prerequisites. Enablement Operations Support - support team operating cadences including intake, prioritisation, planning and review processes. Contribute to rollout, adoption and readiness activities for new solutions. Build and maintain operational dashboards, primarily using Domo. Support the availability and governance of reporting data sources. Partner with stakeholders to define metrics and establish trusted reporting views. Translate business questions into clear metrics, dashboards and visualisation. Stakeholder Support - Provide day to day programme coordination and communication across stakeholders. Prepare concise updates and materials for planning sessions, reviews and retrospectives. Support senior team members in driving alignment across technical and business teams. What we're looking for 5+ years (or equivalent) experience in a technical project, programme and/or delivery coordination role. Strong working knowledge of data analysis using SQL - including ability to write, debug and optimize queries across large datasets. Experience working with technical teams - Data Science, Engineering, Analytics, or similar. Strong organisational skills with the ability to manage multiple workstreams simultaneously. Clear written & verbal communication, ability to convey technical concepts at an appropriate level. Hands on experience building and maintaining dashboards and data visualizations, with a focus on clarity, usability and business relevance. Comfort working with technical artefacts such as requirements, delivery plans, backlogs and analytical outputs. Desirable: Degree in Computer Science, Data Science, Engineering, Information Systems, or a related technical field (or equivalent practical experience). Strategic mindset with a passion for technology enablement and organisational impact. Benefits Discretionary bonus opportunity Hybrid Working Private Medical Insurance Dental Scheme 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
