Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Cambridge University Press & Assessment
Shaftesbury Road, Cambridge, UK
Job Title: Senior Delivery Manager
Salary: £50,900 - £68,000
Location: Cambridge/Hybrid with 40-60% of time in the office
Contract: Permanent
Hours: Full- time 35 hours per week
Are you passionate about enabling high‑performing delivery teams and ensuring complex technology products are released safely and effectively?
We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for a Senior Delivery Manager to join our Exam Technology Organisation (ETO), working within Dev and Application Services. This is a key role where you will partner closely with Product Managers and technical teams to maximise delivery flow, quality, and team effectiveness while supporting our mission of delivering trusted exams and assessments worldwide.
About the role
As a Senior Delivery Manager, you will be embedded within a product team in ETO and accountable for enabling effective, predictable delivery. You will ensure there is a timely flow of work and information, support release and risk management, and proactively shape team capability and capacity to meet delivery outcomes.
Working in close partnership with the Product Manager, you will help balance priorities, manage dependencies, and create the conditions for teams to perform at their best. While you will not have direct line management accountability, your influence and leadership will be critical to the success of the team and the wider organisation.
Additional responsibilities and accountabilities include:
Owning and overseeing release planning and release management, ensuring appropriate controls, approvals, and measures are in place
Supporting forecasting and cost tracking by inputting into product budgets, including headcount, skills, and third‑party costs
Proactively identifying, managing, and reporting delivery risks and cross‑team dependencies
Enabling effective collaboration across product, technical, and operational stakeholders
Supporting the formation and continuous improvement of delivery teams, encouraging experimentation and learning
Acting as a senior point of contact for delivery matters within your area of responsibility
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
You are an experienced delivery professional who thrives in complex, fast‑moving environments and is comfortable influencing without formal authority.
This role is ideal for someone who combines strong technical knowledge with proven delivery management experience, and who can translate between engineering detail and delivery outcomes.
Minimum requirements:
Experience working in agile delivery teams, using Scrum and/or Kanban
Experience leading or enabling software delivery teams
Strong stakeholder and customer management capabilities
Working knowledge of release management and risk management
Experience working in cross‑functional, distributed teams, including onshore and offshore collaboration
Excellent communication and facilitation skills
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate:
Desirable criteria:
A data‑driven and probabilistic approach to delivery management
Strong experience managing dependencies and reducing delivery risk
A passion for continuous improvement, learning, and experimentation
Confidence running workshops, ceremonies, and large group sessions
Experience empowering teams and supporting decentralised decision‑making
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
W e are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 11th May. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after it closes.
If you are shortlisted and progressed through the stages, you can expect:
One application question at point of CV and cover letter
A 15-minute screening call with the Hiring Manager.
First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
Final stage interview: in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
27/04/2026
Full time
Job Title: Senior Delivery Manager
Salary: £50,900 - £68,000
Location: Cambridge/Hybrid with 40-60% of time in the office
Contract: Permanent
Hours: Full- time 35 hours per week
Are you passionate about enabling high‑performing delivery teams and ensuring complex technology products are released safely and effectively?
We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for a Senior Delivery Manager to join our Exam Technology Organisation (ETO), working within Dev and Application Services. This is a key role where you will partner closely with Product Managers and technical teams to maximise delivery flow, quality, and team effectiveness while supporting our mission of delivering trusted exams and assessments worldwide.
About the role
As a Senior Delivery Manager, you will be embedded within a product team in ETO and accountable for enabling effective, predictable delivery. You will ensure there is a timely flow of work and information, support release and risk management, and proactively shape team capability and capacity to meet delivery outcomes.
Working in close partnership with the Product Manager, you will help balance priorities, manage dependencies, and create the conditions for teams to perform at their best. While you will not have direct line management accountability, your influence and leadership will be critical to the success of the team and the wider organisation.
Additional responsibilities and accountabilities include:
Owning and overseeing release planning and release management, ensuring appropriate controls, approvals, and measures are in place
Supporting forecasting and cost tracking by inputting into product budgets, including headcount, skills, and third‑party costs
Proactively identifying, managing, and reporting delivery risks and cross‑team dependencies
Enabling effective collaboration across product, technical, and operational stakeholders
Supporting the formation and continuous improvement of delivery teams, encouraging experimentation and learning
Acting as a senior point of contact for delivery matters within your area of responsibility
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
You are an experienced delivery professional who thrives in complex, fast‑moving environments and is comfortable influencing without formal authority.
This role is ideal for someone who combines strong technical knowledge with proven delivery management experience, and who can translate between engineering detail and delivery outcomes.
Minimum requirements:
Experience working in agile delivery teams, using Scrum and/or Kanban
Experience leading or enabling software delivery teams
Strong stakeholder and customer management capabilities
Working knowledge of release management and risk management
Experience working in cross‑functional, distributed teams, including onshore and offshore collaboration
Excellent communication and facilitation skills
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate:
Desirable criteria:
A data‑driven and probabilistic approach to delivery management
Strong experience managing dependencies and reducing delivery risk
A passion for continuous improvement, learning, and experimentation
Confidence running workshops, ceremonies, and large group sessions
Experience empowering teams and supporting decentralised decision‑making
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
W e are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 11th May. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after it closes.
If you are shortlisted and progressed through the stages, you can expect:
One application question at point of CV and cover letter
A 15-minute screening call with the Hiring Manager.
First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
Final stage interview: in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Do you enjoy solving problems, building customer relationships, and influencing product development? We're looking for a Product Support Engineer to become the trusted product expert for our customers while helping shape and improve our industry-leading solutions. This is a varied role that combines customer support, product ownership, business analysis, quality assurance, and technical delivery . You'll work closely with customers, developers, project managers, and product teams to ensure our solutions deliver maximum value and an outstanding customer experience. What You'll Be Doing Be the Customer's Trusted Product Partner Act as the primary product contact for a portfolio of customer accounts. Build strong customer relationships through proactive support and engagement. Troubleshoot technical issues, manage incidents end-to-end, and ensure resolutions meet SLA targets. Handle support escalations and keep customers informed throughout the resolution process. Support customers with the deployment, configuration, and management of our testing and measurement solutions. Shape Better Products Work directly with customers and stakeholders to understand business and technical requirements. Translate customer needs into clear, structured requirements for development teams. Maintain accurate documentation and contribute to continuous product improvement. Drive Quality & Delivery Execute functional testing of new features, updates, and fixes. Identify, reproduce, and validate software defects. Collaborate with developers and project managers to ensure successful and timely product delivery. Provide technical support during implementations and deployments. Champion Innovation Promote best practice use of the Metricell product suite. Deliver product demonstrations, guidance, and training. Advocate for customer needs during product discussions and development planning. Leverage AI-powered tools to improve requirements gathering, testing, documentation, and delivery processes.
29/05/2026
Full time
Do you enjoy solving problems, building customer relationships, and influencing product development? We're looking for a Product Support Engineer to become the trusted product expert for our customers while helping shape and improve our industry-leading solutions. This is a varied role that combines customer support, product ownership, business analysis, quality assurance, and technical delivery . You'll work closely with customers, developers, project managers, and product teams to ensure our solutions deliver maximum value and an outstanding customer experience. What You'll Be Doing Be the Customer's Trusted Product Partner Act as the primary product contact for a portfolio of customer accounts. Build strong customer relationships through proactive support and engagement. Troubleshoot technical issues, manage incidents end-to-end, and ensure resolutions meet SLA targets. Handle support escalations and keep customers informed throughout the resolution process. Support customers with the deployment, configuration, and management of our testing and measurement solutions. Shape Better Products Work directly with customers and stakeholders to understand business and technical requirements. Translate customer needs into clear, structured requirements for development teams. Maintain accurate documentation and contribute to continuous product improvement. Drive Quality & Delivery Execute functional testing of new features, updates, and fixes. Identify, reproduce, and validate software defects. Collaborate with developers and project managers to ensure successful and timely product delivery. Provide technical support during implementations and deployments. Champion Innovation Promote best practice use of the Metricell product suite. Deliver product demonstrations, guidance, and training. Advocate for customer needs during product discussions and development planning. Leverage AI-powered tools to improve requirements gathering, testing, documentation, and delivery processes.
Job Title: Business Development Manager - Datacentres Location: Remote Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description In this role, you will be responsible for generating and securing new business opportunities to achieve sales growth targets and commercial success. The role requires a talented, driven, and dynamic business development professional, who is technically competent and capable of conversing at C-Level. Working within the Enterprise & DC sector, you will be experienced in solution selling and will have a track record of confidently and effectively meeting company targets through delivering growth across target accounts and existing clients across market sectors. The successful candidate will be a self-starter, who is experienced in developing and closing sales opportunities, and who will live and breathe our core values of collaboration, community, creativity, humility, and service. Core Responsibilities Embrace and present North s value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve sales growth targets. Capture and manage business opportunities using the businesses CRM system. Provide accurate and regular sales forecasting. Qualifications Minimum of 3 years experience in a similar role particularly in Security systems services and solutions is essential, with further understanding of physical network infrastructure, OT System architectures, connectivity & IoT being advantageous. Experience of working with Datacentre &/or Telecommunication customers and procurement through Frameworks. Critical thinker with detailed understanding of value driven and transformation selling techniques. Highly communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a fast-paced environment Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
29/05/2026
Full time
Job Title: Business Development Manager - Datacentres Location: Remote Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description In this role, you will be responsible for generating and securing new business opportunities to achieve sales growth targets and commercial success. The role requires a talented, driven, and dynamic business development professional, who is technically competent and capable of conversing at C-Level. Working within the Enterprise & DC sector, you will be experienced in solution selling and will have a track record of confidently and effectively meeting company targets through delivering growth across target accounts and existing clients across market sectors. The successful candidate will be a self-starter, who is experienced in developing and closing sales opportunities, and who will live and breathe our core values of collaboration, community, creativity, humility, and service. Core Responsibilities Embrace and present North s value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve sales growth targets. Capture and manage business opportunities using the businesses CRM system. Provide accurate and regular sales forecasting. Qualifications Minimum of 3 years experience in a similar role particularly in Security systems services and solutions is essential, with further understanding of physical network infrastructure, OT System architectures, connectivity & IoT being advantageous. Experience of working with Datacentre &/or Telecommunication customers and procurement through Frameworks. Critical thinker with detailed understanding of value driven and transformation selling techniques. Highly communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a fast-paced environment Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Customer Support Lead Central Brighton Hybrid Working 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you'll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified. The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows. The Role As Customer Support Lead, you'll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture. Alongside day-to-day team leadership, you'll remain actively involved in customer support activities, handling more complex issues and supporting the team during periods of high demand. You'll work across the wider business to improve support processes, define service standards and ensure customer feedback is used to help inform future product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback and support insights Working closely with Product, Engineering and Customer Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested in speaking with candidates who have experience leading support teams within a SaaS or technology environment and who are passionate about delivering exceptional customer experiences. You'll bring a combination of leadership capability, operational thinking and customer focus, together with the ability to work collaboratively across multiple teams. We're particularly interested in individuals with experience in: Managing or leading customer support teams SaaS customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships across customer-facing and technical teams Why Apply? This is an opportunity to join a growing business where customer experience is a key priority and where support plays an important role in the wider success of the organisation. You'll have the chance to lead an established team, influence how support operates and contribute to the continued development of a business serving customers across multiple international markets. Benefits 25 days annual leave plus bank holidays Additional holiday entitlement with length of service, increasing up to 30 days NEST pension scheme with salary sacrifice available Perkbox membership with access to discounts, rewards and wellbeing benefits Hybrid working environment Location This role is based in central Brighton. The successful candidate will be expected to work from the Brighton office approximately 2-3 days per week as part of a hybrid working arrangement. Applicants should be comfortable with this level of office attendance before applying.
29/05/2026
Full time
Customer Support Lead Central Brighton Hybrid Working 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you'll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified. The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows. The Role As Customer Support Lead, you'll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture. Alongside day-to-day team leadership, you'll remain actively involved in customer support activities, handling more complex issues and supporting the team during periods of high demand. You'll work across the wider business to improve support processes, define service standards and ensure customer feedback is used to help inform future product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback and support insights Working closely with Product, Engineering and Customer Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested in speaking with candidates who have experience leading support teams within a SaaS or technology environment and who are passionate about delivering exceptional customer experiences. You'll bring a combination of leadership capability, operational thinking and customer focus, together with the ability to work collaboratively across multiple teams. We're particularly interested in individuals with experience in: Managing or leading customer support teams SaaS customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships across customer-facing and technical teams Why Apply? This is an opportunity to join a growing business where customer experience is a key priority and where support plays an important role in the wider success of the organisation. You'll have the chance to lead an established team, influence how support operates and contribute to the continued development of a business serving customers across multiple international markets. Benefits 25 days annual leave plus bank holidays Additional holiday entitlement with length of service, increasing up to 30 days NEST pension scheme with salary sacrifice available Perkbox membership with access to discounts, rewards and wellbeing benefits Hybrid working environment Location This role is based in central Brighton. The successful candidate will be expected to work from the Brighton office approximately 2-3 days per week as part of a hybrid working arrangement. Applicants should be comfortable with this level of office attendance before applying.
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
29/05/2026
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. Please note this would be a hybrid role with 2-3 days a week required in Sheffield (close proximity to Sheffield train station) The Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability. Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements. Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes. Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape. Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required. Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation. The Requirements Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys. Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes. Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency. Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement. Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
29/05/2026
Full time
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. Please note this would be a hybrid role with 2-3 days a week required in Sheffield (close proximity to Sheffield train station) The Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability. Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements. Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes. Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape. Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required. Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation. The Requirements Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys. Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes. Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency. Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement. Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Technical Support Engineer Commercial Chillers & HVAC Solutions Salary: Circa 47,000 + Benefits Hybrid & Office-Based Options Available We're recruiting for a Technical Support Engineer to join a growing and well-supported team within a leading manufacturer of commercial HVAC and chiller solutions. This is an excellent opportunity for someone with a strong background in chillers, commercial air conditioning or applied HVAC systems who wants to utilise their technical expertise in a customer-facing, office-based environment. Working alongside an experienced Technical Manager, you'll provide technical support across a broad range of commercial HVAC products, helping consultants, contractors and installation partners deliver successful projects. The Role Provide technical support and product guidance across a range of commercial HVAC and chiller solutions. Support consultants, contractors, installers and internal sales teams throughout the project lifecycle. Assist with product selection, system design queries and application support. Act as a key technical contact for customers and partners. What We're Looking For You could currently be: A Technical Support Engineer Applications Engineer Product Support Engineer HVAC Design Engineer Commissioning Engineer looking to move off the tools Experience Required Knowledge of commercial chillers and HVAC systems. Strong communication and problem-solving skills. What's On Offer? Salary circa 47,000 Hybrid and office-based working options. Strong technical leadership and support structure. Clear opportunity to develop within a growing manufacturer environment. Exposure to an expanding product portfolio and training facilities. A role that combines technical expertise with commercial involvement without the demands of site-based service work. If you're looking to leverage your HVAC and chiller knowledge in a technically focused role with genuine long-term prospects, we'd be pleased to discuss the opportunity further.
29/05/2026
Full time
Technical Support Engineer Commercial Chillers & HVAC Solutions Salary: Circa 47,000 + Benefits Hybrid & Office-Based Options Available We're recruiting for a Technical Support Engineer to join a growing and well-supported team within a leading manufacturer of commercial HVAC and chiller solutions. This is an excellent opportunity for someone with a strong background in chillers, commercial air conditioning or applied HVAC systems who wants to utilise their technical expertise in a customer-facing, office-based environment. Working alongside an experienced Technical Manager, you'll provide technical support across a broad range of commercial HVAC products, helping consultants, contractors and installation partners deliver successful projects. The Role Provide technical support and product guidance across a range of commercial HVAC and chiller solutions. Support consultants, contractors, installers and internal sales teams throughout the project lifecycle. Assist with product selection, system design queries and application support. Act as a key technical contact for customers and partners. What We're Looking For You could currently be: A Technical Support Engineer Applications Engineer Product Support Engineer HVAC Design Engineer Commissioning Engineer looking to move off the tools Experience Required Knowledge of commercial chillers and HVAC systems. Strong communication and problem-solving skills. What's On Offer? Salary circa 47,000 Hybrid and office-based working options. Strong technical leadership and support structure. Clear opportunity to develop within a growing manufacturer environment. Exposure to an expanding product portfolio and training facilities. A role that combines technical expertise with commercial involvement without the demands of site-based service work. If you're looking to leverage your HVAC and chiller knowledge in a technically focused role with genuine long-term prospects, we'd be pleased to discuss the opportunity further.
The Opportunity This is a field-based Business Development role covering the North of the UK, focused on identifying and developing new business opportunities while supporting existing customer relationships. These upcoming hires are part of a wider growth plan, and we are keen to speak with individuals who are open to exploring opportunities now or in the near future. Key Responsibilities Develop and win new business across a Northern UK territory Build relationships with installers, engineers, contractors and distributors Deliver consultative sales conversations and product demonstrations Identify opportunities for inspection, measurement and diagnostic solutions Maintain a strong pipeline and awareness of market activity About You We are interested in speaking with individuals who: Have a proven track record in B2B field sales / business development Are comfortable selling technical or engineering-led products or solutions Operate with a new business / hunter mindset Can engage confidently with technical stakeholders Ideally have exposure to sectors such as HVAC, gas, tools, compliance, or related industries Are based in the North of England What's on Offer Competitive base salary + bonus Company vehicle / car allowance Full product training and ongoing development A high-quality product range with strong market reputation Genuine long-term growth potential within a stable, international business Why Apply? This is an opportunity to align yourself with a business that combines: Strong engineering heritage Consultative, solution-led selling Long-term customer relationships We are engaging with candidates ahead of confirmed hires, giving you the chance to position yourself early for upcoming opportunities. Next Steps If you would be open to a confidential discussion regarding this opportunity - or similar roles within technical sales - please apply or get in touch directly by emailing (url removed) Mandeville is acting as an Employment Agency in relation to this vacancy.
29/05/2026
Full time
The Opportunity This is a field-based Business Development role covering the North of the UK, focused on identifying and developing new business opportunities while supporting existing customer relationships. These upcoming hires are part of a wider growth plan, and we are keen to speak with individuals who are open to exploring opportunities now or in the near future. Key Responsibilities Develop and win new business across a Northern UK territory Build relationships with installers, engineers, contractors and distributors Deliver consultative sales conversations and product demonstrations Identify opportunities for inspection, measurement and diagnostic solutions Maintain a strong pipeline and awareness of market activity About You We are interested in speaking with individuals who: Have a proven track record in B2B field sales / business development Are comfortable selling technical or engineering-led products or solutions Operate with a new business / hunter mindset Can engage confidently with technical stakeholders Ideally have exposure to sectors such as HVAC, gas, tools, compliance, or related industries Are based in the North of England What's on Offer Competitive base salary + bonus Company vehicle / car allowance Full product training and ongoing development A high-quality product range with strong market reputation Genuine long-term growth potential within a stable, international business Why Apply? This is an opportunity to align yourself with a business that combines: Strong engineering heritage Consultative, solution-led selling Long-term customer relationships We are engaging with candidates ahead of confirmed hires, giving you the chance to position yourself early for upcoming opportunities. Next Steps If you would be open to a confidential discussion regarding this opportunity - or similar roles within technical sales - please apply or get in touch directly by emailing (url removed) Mandeville is acting as an Employment Agency in relation to this vacancy.
Technical Support Engineer Commercial Chillers & HVAC Solutions Salary: Circa 47,000 + Benefits Hybrid & Office-Based Options Available We're recruiting for a Technical Support Engineer to join a growing and well-supported team within a leading manufacturer of commercial HVAC and chiller solutions. This is an excellent opportunity for someone with a strong background in chillers, commercial air conditioning or applied HVAC systems who wants to utilise their technical expertise in a customer-facing, office-based environment. Working alongside an experienced Technical Manager, you'll provide technical support across a broad range of commercial HVAC products, helping consultants, contractors and installation partners deliver successful projects. The Role Provide technical support and product guidance across a range of commercial HVAC and chiller solutions. Support consultants, contractors, installers and internal sales teams throughout the project lifecycle. Assist with product selection, system design queries and application support. Act as a key technical contact for customers and partners. What We're Looking For You could currently be: A Technical Support Engineer Applications Engineer Product Support Engineer HVAC Design Engineer Commissioning Engineer looking to move off the tools Experience Required Knowledge of commercial chillers and HVAC systems. Strong communication and problem-solving skills. What's On Offer? Salary circa 47,000 Hybrid and office-based working options. Strong technical leadership and support structure. Clear opportunity to develop within a growing manufacturer environment. Exposure to an expanding product portfolio and training facilities. A role that combines technical expertise with commercial involvement without the demands of site-based service work. If you're looking to leverage your HVAC and chiller knowledge in a technically focused role with genuine long-term prospects, we'd be pleased to discuss the opportunity further.
29/05/2026
Full time
Technical Support Engineer Commercial Chillers & HVAC Solutions Salary: Circa 47,000 + Benefits Hybrid & Office-Based Options Available We're recruiting for a Technical Support Engineer to join a growing and well-supported team within a leading manufacturer of commercial HVAC and chiller solutions. This is an excellent opportunity for someone with a strong background in chillers, commercial air conditioning or applied HVAC systems who wants to utilise their technical expertise in a customer-facing, office-based environment. Working alongside an experienced Technical Manager, you'll provide technical support across a broad range of commercial HVAC products, helping consultants, contractors and installation partners deliver successful projects. The Role Provide technical support and product guidance across a range of commercial HVAC and chiller solutions. Support consultants, contractors, installers and internal sales teams throughout the project lifecycle. Assist with product selection, system design queries and application support. Act as a key technical contact for customers and partners. What We're Looking For You could currently be: A Technical Support Engineer Applications Engineer Product Support Engineer HVAC Design Engineer Commissioning Engineer looking to move off the tools Experience Required Knowledge of commercial chillers and HVAC systems. Strong communication and problem-solving skills. What's On Offer? Salary circa 47,000 Hybrid and office-based working options. Strong technical leadership and support structure. Clear opportunity to develop within a growing manufacturer environment. Exposure to an expanding product portfolio and training facilities. A role that combines technical expertise with commercial involvement without the demands of site-based service work. If you're looking to leverage your HVAC and chiller knowledge in a technically focused role with genuine long-term prospects, we'd be pleased to discuss the opportunity further.
As a Java Developer, you will collaborate closely with cross-functional teams to deliver high-quality Warehouse Control Software solutions on time, supporting TGW's reputation for innovation and excellence, while working within our agile framework. You'll support the installation of software applications and components, working from written specifications and pre-established guidelines to assist with the delivery of complex automation projects and maintain documentation of the process flow. You will: Utilise established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, Oracle, Mongo, XMLXSD and C# (WPF, EF, WCF) Implement new and extend existing features in the TGW Warehouse Control System (WCS) and Transport Services application stack Enhance existing systems by analysing business objectives, preparing an action plan and identifying areas for modification and improvement Maintain existing software systems by identifying and correcting software defects Investigate and develop skills in new technologies Create technical specifications and test plans Follow all development practices as outlined by the Software Development Manager Implement and install TGW software on client sites Develop and test production level code within required timeframes Unit test all code to maintain code integrity Work as part of project team on customer projects, ensuring delivery dates are achieved and discuss delivery and testing for implementation You will need: Required Strong JAVA and/or C# development skills, but experience in both is beneficial Experience of SQL Development (PL/SQL or T-SQL) A good understanding of Unit Testing Excellent communications skills with previous experience of working in a client facing environment Good time and task management Ability to travel regularly throughout UK and Europe Preferred Understanding of software development lifecycle across agile development Knowledge of/experience with Oracle databases (19c preferred) We offer a competitive package and the opportunity to travel to our sites across Northern Europe to commission the code you'll have written.
29/05/2026
Full time
As a Java Developer, you will collaborate closely with cross-functional teams to deliver high-quality Warehouse Control Software solutions on time, supporting TGW's reputation for innovation and excellence, while working within our agile framework. You'll support the installation of software applications and components, working from written specifications and pre-established guidelines to assist with the delivery of complex automation projects and maintain documentation of the process flow. You will: Utilise established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, Oracle, Mongo, XMLXSD and C# (WPF, EF, WCF) Implement new and extend existing features in the TGW Warehouse Control System (WCS) and Transport Services application stack Enhance existing systems by analysing business objectives, preparing an action plan and identifying areas for modification and improvement Maintain existing software systems by identifying and correcting software defects Investigate and develop skills in new technologies Create technical specifications and test plans Follow all development practices as outlined by the Software Development Manager Implement and install TGW software on client sites Develop and test production level code within required timeframes Unit test all code to maintain code integrity Work as part of project team on customer projects, ensuring delivery dates are achieved and discuss delivery and testing for implementation You will need: Required Strong JAVA and/or C# development skills, but experience in both is beneficial Experience of SQL Development (PL/SQL or T-SQL) A good understanding of Unit Testing Excellent communications skills with previous experience of working in a client facing environment Good time and task management Ability to travel regularly throughout UK and Europe Preferred Understanding of software development lifecycle across agile development Knowledge of/experience with Oracle databases (19c preferred) We offer a competitive package and the opportunity to travel to our sites across Northern Europe to commission the code you'll have written.
Location: ON-SITE-Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent Join Our Team: System Engineer MacTaggart Scott is looking for a talented System Engineer to join our Design team and play a key role in delivering technically excellent engineering solutions within the marine defence sector. Reporting to the Principal Engineer, you will lead the technical aspects of equipment projects and act as a vital link between engineering teams, project management, and our customers. This is an exciting opportunity to work on complex engineering programmes from proposal through to project execution, ensuring technical solutions are robust, compliant, and meet customer requirements. You'll work collaboratively across the business while influencing technical decisions and driving high-quality project outcomes. About Us For over a century, MacTaggart Scott has supported the Naval Defence sector by delivering integrated engineering solutions - from early-stage analysis and design to manufacturing, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and continuous improvement. What is the Job About? As a System Engineer, you will take ownership of the engineering aspects of equipment projects, ensuring that product solutions are technically sound, cost-effective, and aligned with customer requirements. Working with minimal supervision and closely alongside Principal Engineers and the Engineering Design Manager, you will coordinate technical inputs across the design process, manage engineering risks and requirements, and ensure effective communication with both internal teams and customers. Success in this role is measured by delivering technically compliant solutions, managing requirements and risks effectively, maintaining strong stakeholder relationships, and contributing to projects that are delivered on time, within scope, and to the highest engineering standards. Key Responsibilities Lead the engineering aspects of equipment projects, ensuring technical compliance and quality across all deliverables. Translate customer requirements into clear engineering work packages for project teams. Assess technical risks and support risk mitigation activities throughout the design process. Review, check, and authorise engineering documentation. Work closely with the Project Manager to support effective budget and schedule management. Act as the primary technical contact for customers, ensuring clear communication and high levels of customer satisfaction. Provide technical engineering input during the proposal and bid stages. Manage requirements verification and validation in collaboration with the Acceptance and Test department. Capture and integrate lessons learned from projects to improve future engineering performance. Support continuous improvement initiatives within the engineering department. About You You are a proactive and technically capable engineer who enjoys solving complex problems and leading technical work within multidisciplinary teams. You communicate effectively with both technical and non-technical stakeholders and are comfortable working in a customer-facing environment. You take pride in delivering high-quality engineering work, managing technical risks, and influencing project outcomes through sound engineering judgement. Knowledge, Experience and Skills Technical expertise in mechanical, hydraulic, or electrical engineering. Proven experience leading technical projects or engineering teams. Strong problem-solving skills with an innovative and flexible approach to work. Experience producing and reviewing engineering documentation. Ability to communicate clearly with both technical and non-technical audiences. Experience working in a customer-facing role. Intermediate or higher proficiency in Microsoft Office. Desirable Experience within subsea or marine engineering environments. Awareness of military environmental requirements, including standards relating to shock, noise and vibration, electromagnetic compatibility, and externally generated vibration. Experience using 3D modelling software such as PTC Creo. Security clearance (SC level) or the ability to obtain it. Qualifications Essential BSc or BEng in a relevant Engineering discipline (Mechanical, Electrical, Hydraulic or similar). Desirable MEng in a relevant engineering discipline. Chartered Engineer status or working towards it. Additional Information As part of this role, the successful candidate will be required to meet Ministry of Defence security clearance requirements. Your Future at MacTaggart Scott - What We Offer Flexible Working:Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
29/05/2026
Full time
Location: ON-SITE-Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent Join Our Team: System Engineer MacTaggart Scott is looking for a talented System Engineer to join our Design team and play a key role in delivering technically excellent engineering solutions within the marine defence sector. Reporting to the Principal Engineer, you will lead the technical aspects of equipment projects and act as a vital link between engineering teams, project management, and our customers. This is an exciting opportunity to work on complex engineering programmes from proposal through to project execution, ensuring technical solutions are robust, compliant, and meet customer requirements. You'll work collaboratively across the business while influencing technical decisions and driving high-quality project outcomes. About Us For over a century, MacTaggart Scott has supported the Naval Defence sector by delivering integrated engineering solutions - from early-stage analysis and design to manufacturing, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and continuous improvement. What is the Job About? As a System Engineer, you will take ownership of the engineering aspects of equipment projects, ensuring that product solutions are technically sound, cost-effective, and aligned with customer requirements. Working with minimal supervision and closely alongside Principal Engineers and the Engineering Design Manager, you will coordinate technical inputs across the design process, manage engineering risks and requirements, and ensure effective communication with both internal teams and customers. Success in this role is measured by delivering technically compliant solutions, managing requirements and risks effectively, maintaining strong stakeholder relationships, and contributing to projects that are delivered on time, within scope, and to the highest engineering standards. Key Responsibilities Lead the engineering aspects of equipment projects, ensuring technical compliance and quality across all deliverables. Translate customer requirements into clear engineering work packages for project teams. Assess technical risks and support risk mitigation activities throughout the design process. Review, check, and authorise engineering documentation. Work closely with the Project Manager to support effective budget and schedule management. Act as the primary technical contact for customers, ensuring clear communication and high levels of customer satisfaction. Provide technical engineering input during the proposal and bid stages. Manage requirements verification and validation in collaboration with the Acceptance and Test department. Capture and integrate lessons learned from projects to improve future engineering performance. Support continuous improvement initiatives within the engineering department. About You You are a proactive and technically capable engineer who enjoys solving complex problems and leading technical work within multidisciplinary teams. You communicate effectively with both technical and non-technical stakeholders and are comfortable working in a customer-facing environment. You take pride in delivering high-quality engineering work, managing technical risks, and influencing project outcomes through sound engineering judgement. Knowledge, Experience and Skills Technical expertise in mechanical, hydraulic, or electrical engineering. Proven experience leading technical projects or engineering teams. Strong problem-solving skills with an innovative and flexible approach to work. Experience producing and reviewing engineering documentation. Ability to communicate clearly with both technical and non-technical audiences. Experience working in a customer-facing role. Intermediate or higher proficiency in Microsoft Office. Desirable Experience within subsea or marine engineering environments. Awareness of military environmental requirements, including standards relating to shock, noise and vibration, electromagnetic compatibility, and externally generated vibration. Experience using 3D modelling software such as PTC Creo. Security clearance (SC level) or the ability to obtain it. Qualifications Essential BSc or BEng in a relevant Engineering discipline (Mechanical, Electrical, Hydraulic or similar). Desirable MEng in a relevant engineering discipline. Chartered Engineer status or working towards it. Additional Information As part of this role, the successful candidate will be required to meet Ministry of Defence security clearance requirements. Your Future at MacTaggart Scott - What We Offer Flexible Working:Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
Project Managers are at the heart of multidisciplinary teams at Manifesto. The role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget. As a Project Manager you will utilise Manifesto's ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success. Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions. This role also contributes to Manifesto's active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well resourced and supported. Depending on the project's complexity-regarding requirements, stakeholders, timelines, and dependencies-your work will vary across straightforward to medium complexity initiatives. This role is billable at 80%. Responsibilities Manage and oversee day to day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks. Maintain accurate and timely documentation and reporting to provide transparency. Proactively manage project overburns to ensure stability and alignment with profit forecasts. Ensure seamless onboarding and offboarding of projects, supporting smooth transitions. Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences. Build and nurture strong client relationships through regular engagement and on site meetings. Work closely with Client Services and project teams to deliver cohesive and impactful solutions. Contribute to new business opportunities, including proposals, pitches, and content development. Team collaboration and leadership Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication. Provide servant leadership to ensure teams work well together and clarify roles and responsibilities. Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery. Mentor and coach junior project managers, fostering a culture of continuous improvement. Contribute actively to Manifesto's Community of Practice, promoting knowledge sharing and collaboration. Adopt a mindset of continuous improvement and optimisation across all areas of project delivery. Deepen your knowledge of delivery methodologies, including Agile, Lean, and user centred design. Contribute to governance and reporting forums, offering insights to improve ways of working. Produce marketing content through thought leadership, blogs, and social media to promote Manifesto's work. Dimensions Budget N/A Headcount N/A Resource complexity and nature of work teams Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction. Contributing to commercial success by ensuring profitability and supporting revenue forecasts. Problem solving responsibility and complexity Proactively identifying and resolving risks and issues to maintain project success. Change management requirements Keep everyone in the loop and get them on board early. Understand how changes affect people and processes, and be ready for any pushback. Run sessions and coach teams to help them adapt smoothly. Check how ready people are for change and tweak plans if needed. Share what works (and what doesn't) with the team. Internal/external interactions Head of Project Management Senior Project Manager Senior leaders in manifesto Project managers, Operations team, designers, developers, client service teams, growth team Communities of Practice Clients Strategic timeframe working towards 1-3 year business plan About you Professional knowledge and experience Experience Some track record of planning, managing, and delivering projects within time and budget constraints. Ideally, within an agency setting. Demonstrable knowledge of delivery methodologies and frameworks, including user centred design, Agile, Lean practices, and the software delivery lifecycle. Experience managing multiple projects and deadlines concurrently. Strong stakeholder management skills across a wide range of sectors and organisational levels. Excellent communication skills, with the ability to work collaboratively in multidisciplinary teams and build awareness across broader audiences. Proven ability to help teams plan and prioritise work effectively, understanding necessary trade offs. Comfortable in a servant leadership role, ensuring teams are cohesive and clear on their objectives. Experience in delivering change within large, complex environments using Agile methodologies Familiarity with tools such as Jira, Trello, or other project management platforms. Knowledge of trends and innovations in digital transformation and project management. Technical skills Lean practices User centered design frameworks Software delivery lifecycle understanding Managing multiple projects and deadlines simultaneously Running Agile ceremonies (stand ups, sprint planning, retrospectives) Risk and issue management Project documentation and reporting Jira, Trello or equivalent project management tools Collaboration tools (e.g. Confluence, Slack, Microsoft Teams) Facilitating team communication and alignment Managing client relationships and expectations Supporting proposal and pitch development Leading and coaching teams through change Assessing change readiness and adapting plans accordingly Monitoring project budgets and profitability Aligning delivery with business revenue goals Behaviours Collaborative and adaptable takes full ownership of project delivery while fostering clear communication and strong relationships with clients and teams. Proactive in problem solving and risk management, with a client focused approach. Demonstrates resilience under pressure and a commitment to continuous improvement and knowledge sharing. Inspires positivity and teamwork to drive successful project outcomes Embodies Manifesto's values, championing purpose driven work and fostering a positive team culture. PACT values Purpose - The beating heart of our organisation-the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability - As we apply flexibility, pace and growth through our self organisation, we are accountable to all of our stakeholders. Craft - Craft highlights our dedication to bringing precision, problem solving, and creativity to our work, both with our clients and internally. Togetherness - Togetherness is 'how' we work - it captures the energy, fun, and user centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams About us manifesto We take pride in creating award winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation , we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation , on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We're passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
29/05/2026
Full time
Project Managers are at the heart of multidisciplinary teams at Manifesto. The role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget. As a Project Manager you will utilise Manifesto's ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success. Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions. This role also contributes to Manifesto's active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well resourced and supported. Depending on the project's complexity-regarding requirements, stakeholders, timelines, and dependencies-your work will vary across straightforward to medium complexity initiatives. This role is billable at 80%. Responsibilities Manage and oversee day to day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks. Maintain accurate and timely documentation and reporting to provide transparency. Proactively manage project overburns to ensure stability and alignment with profit forecasts. Ensure seamless onboarding and offboarding of projects, supporting smooth transitions. Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences. Build and nurture strong client relationships through regular engagement and on site meetings. Work closely with Client Services and project teams to deliver cohesive and impactful solutions. Contribute to new business opportunities, including proposals, pitches, and content development. Team collaboration and leadership Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication. Provide servant leadership to ensure teams work well together and clarify roles and responsibilities. Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery. Mentor and coach junior project managers, fostering a culture of continuous improvement. Contribute actively to Manifesto's Community of Practice, promoting knowledge sharing and collaboration. Adopt a mindset of continuous improvement and optimisation across all areas of project delivery. Deepen your knowledge of delivery methodologies, including Agile, Lean, and user centred design. Contribute to governance and reporting forums, offering insights to improve ways of working. Produce marketing content through thought leadership, blogs, and social media to promote Manifesto's work. Dimensions Budget N/A Headcount N/A Resource complexity and nature of work teams Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction. Contributing to commercial success by ensuring profitability and supporting revenue forecasts. Problem solving responsibility and complexity Proactively identifying and resolving risks and issues to maintain project success. Change management requirements Keep everyone in the loop and get them on board early. Understand how changes affect people and processes, and be ready for any pushback. Run sessions and coach teams to help them adapt smoothly. Check how ready people are for change and tweak plans if needed. Share what works (and what doesn't) with the team. Internal/external interactions Head of Project Management Senior Project Manager Senior leaders in manifesto Project managers, Operations team, designers, developers, client service teams, growth team Communities of Practice Clients Strategic timeframe working towards 1-3 year business plan About you Professional knowledge and experience Experience Some track record of planning, managing, and delivering projects within time and budget constraints. Ideally, within an agency setting. Demonstrable knowledge of delivery methodologies and frameworks, including user centred design, Agile, Lean practices, and the software delivery lifecycle. Experience managing multiple projects and deadlines concurrently. Strong stakeholder management skills across a wide range of sectors and organisational levels. Excellent communication skills, with the ability to work collaboratively in multidisciplinary teams and build awareness across broader audiences. Proven ability to help teams plan and prioritise work effectively, understanding necessary trade offs. Comfortable in a servant leadership role, ensuring teams are cohesive and clear on their objectives. Experience in delivering change within large, complex environments using Agile methodologies Familiarity with tools such as Jira, Trello, or other project management platforms. Knowledge of trends and innovations in digital transformation and project management. Technical skills Lean practices User centered design frameworks Software delivery lifecycle understanding Managing multiple projects and deadlines simultaneously Running Agile ceremonies (stand ups, sprint planning, retrospectives) Risk and issue management Project documentation and reporting Jira, Trello or equivalent project management tools Collaboration tools (e.g. Confluence, Slack, Microsoft Teams) Facilitating team communication and alignment Managing client relationships and expectations Supporting proposal and pitch development Leading and coaching teams through change Assessing change readiness and adapting plans accordingly Monitoring project budgets and profitability Aligning delivery with business revenue goals Behaviours Collaborative and adaptable takes full ownership of project delivery while fostering clear communication and strong relationships with clients and teams. Proactive in problem solving and risk management, with a client focused approach. Demonstrates resilience under pressure and a commitment to continuous improvement and knowledge sharing. Inspires positivity and teamwork to drive successful project outcomes Embodies Manifesto's values, championing purpose driven work and fostering a positive team culture. PACT values Purpose - The beating heart of our organisation-the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability - As we apply flexibility, pace and growth through our self organisation, we are accountable to all of our stakeholders. Craft - Craft highlights our dedication to bringing precision, problem solving, and creativity to our work, both with our clients and internally. Togetherness - Togetherness is 'how' we work - it captures the energy, fun, and user centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams About us manifesto We take pride in creating award winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation , we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation , on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We're passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
Location - Paignton, On-Site Salary - Competitive Benefits - 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan. The Client: We are partnering with a globally recognised engineering organisation operating within a highly specialised technology space, supporting critical applications across multiple industries. They have a strong focus on quality, innovation, and continuous improvement, with a collaborative environment that brings together engineering, operations, and supply chain to deliver high-performance products. Job Overview The Solutions Test Technician plays a key role in building, integrating, and verifying customized GNSS test systems. You'll work hands on with electronics, cabling, mechanical components, and computing platforms to deliver reliable, bespoke solutions that meet rigorous technical specifications. This role directly supports engineers and project managers in the delivery of specialised systems to high profile global customers. Job Responsibilities Work closely with operations leads to meet the production schedule. Configure and test system components, including signal generators, computers, timing references, and customer specific modules. Support system level testing and debugging alongside engineers and software specialists. Ensure systems meet customer specific requirements, including mechanical layout, environmental constraints, and interface standards. Maintain test documentation, configuration records, and version tracking. Assist in hardware troubleshooting and resolution of integration issues during development or customer acceptance. Prepare systems for delivery, including final quality checks, packaging, and supporting documentation. Provide feedback on process improvements to the wider team. Awareness of and adherence to QEHS policies (Quality, Environment, Health & Safety, IT Security). Job Requirements HND, BTEC Level 3, or equivalent qualification in electronics, telecommunications, or a related field. Proven experience in system assembly, electronics integration, or test equipment support. Competence in reading and working from wiring diagrams, system block diagrams, and build procedures. Hands on experience with standard test equipment (oscilloscopes, spectrum analyzers, multimeters). Familiarity with Windows and/or Linux PC setup, BIOS configuration, and software installation. Comfortable working with RF systems, signal paths, and grounding/shielding best practices. Strong documentation and communication skills. Background in GNSS, RF, or telecommunications systems. Experience with custom or low volume system builds in a lab or production setting.
29/05/2026
Full time
Location - Paignton, On-Site Salary - Competitive Benefits - 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan. The Client: We are partnering with a globally recognised engineering organisation operating within a highly specialised technology space, supporting critical applications across multiple industries. They have a strong focus on quality, innovation, and continuous improvement, with a collaborative environment that brings together engineering, operations, and supply chain to deliver high-performance products. Job Overview The Solutions Test Technician plays a key role in building, integrating, and verifying customized GNSS test systems. You'll work hands on with electronics, cabling, mechanical components, and computing platforms to deliver reliable, bespoke solutions that meet rigorous technical specifications. This role directly supports engineers and project managers in the delivery of specialised systems to high profile global customers. Job Responsibilities Work closely with operations leads to meet the production schedule. Configure and test system components, including signal generators, computers, timing references, and customer specific modules. Support system level testing and debugging alongside engineers and software specialists. Ensure systems meet customer specific requirements, including mechanical layout, environmental constraints, and interface standards. Maintain test documentation, configuration records, and version tracking. Assist in hardware troubleshooting and resolution of integration issues during development or customer acceptance. Prepare systems for delivery, including final quality checks, packaging, and supporting documentation. Provide feedback on process improvements to the wider team. Awareness of and adherence to QEHS policies (Quality, Environment, Health & Safety, IT Security). Job Requirements HND, BTEC Level 3, or equivalent qualification in electronics, telecommunications, or a related field. Proven experience in system assembly, electronics integration, or test equipment support. Competence in reading and working from wiring diagrams, system block diagrams, and build procedures. Hands on experience with standard test equipment (oscilloscopes, spectrum analyzers, multimeters). Familiarity with Windows and/or Linux PC setup, BIOS configuration, and software installation. Comfortable working with RF systems, signal paths, and grounding/shielding best practices. Strong documentation and communication skills. Background in GNSS, RF, or telecommunications systems. Experience with custom or low volume system builds in a lab or production setting.
Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don't miss it! At Cato Networks we are rebuilding the network from the ground up as a secured cloud service and we are looking for an excellent Product Manager that will take a leading part in building the future of our security services. As a Product Manager, you will be a key member of a team driving the product strategy, features, requirements, and orchestrate the launch of new and innovative security features. Responsibilities: Identify challenges, opportunities and requirements of customers and partners, as well as internal stakeholders. Break down strategic product-related goals into actionable tasks and manage the execution of these tasks across all relevant departments. Define and oversee the implementation of product features. Conduct market and user research by performing competitive analysis, having ongoing contact with customers in order to understand their needs, tracking and analyzing user behavior, and following up and responding to user feedback. Analyze and report on the functionality of features in production, reflecting on successes and identifying areas for continuous improvement. Work across functions in a highly collaborative environment, with R&D teams, Sales, Marketing, and highest executives. Requirements: At least 5 years of B2B product management experience in enterprise security SW company Comprehensive experience and deep knowledge of network, endpoint, and cloud security solutions Technical background: previous experience as a software developer, security researcher, product owner, security engineer or professional services engineer or senior support engineer Demonstrated experience as a product leader who can prioritize, communicate clearly, and influence across cross functional teams High level of UX understanding and ability to work with UX designers Experience with SASE and security cloud services is an advantage
29/05/2026
Full time
Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don't miss it! At Cato Networks we are rebuilding the network from the ground up as a secured cloud service and we are looking for an excellent Product Manager that will take a leading part in building the future of our security services. As a Product Manager, you will be a key member of a team driving the product strategy, features, requirements, and orchestrate the launch of new and innovative security features. Responsibilities: Identify challenges, opportunities and requirements of customers and partners, as well as internal stakeholders. Break down strategic product-related goals into actionable tasks and manage the execution of these tasks across all relevant departments. Define and oversee the implementation of product features. Conduct market and user research by performing competitive analysis, having ongoing contact with customers in order to understand their needs, tracking and analyzing user behavior, and following up and responding to user feedback. Analyze and report on the functionality of features in production, reflecting on successes and identifying areas for continuous improvement. Work across functions in a highly collaborative environment, with R&D teams, Sales, Marketing, and highest executives. Requirements: At least 5 years of B2B product management experience in enterprise security SW company Comprehensive experience and deep knowledge of network, endpoint, and cloud security solutions Technical background: previous experience as a software developer, security researcher, product owner, security engineer or professional services engineer or senior support engineer Demonstrated experience as a product leader who can prioritize, communicate clearly, and influence across cross functional teams High level of UX understanding and ability to work with UX designers Experience with SASE and security cloud services is an advantage
Select how often (in days) to receive an alert: Location: Corby, ENG, GB, NN17 5JF Brand: RS Group Function: Digital & Technology Work Location: Hybrid Digital Merchandising Operations Manager Location: Hybrid (London, Corby or Manchester) Contract: Fixed-Term (12 Months) RS Group is seeking a commercially minded and data driven Digital Merchandising Operations Manager to join the team on a 12 month fixed term contract. In this role, you will lead digital merchandising operations across the business, embedding best practices and driving the rollout of supplier and category focused initiatives. This dynamic role requires confidence, resilience, commercial acumen, and a continuous improvement mindset to navigate fast moving priorities. You will use your influencing skills to ensure the digital merchandising team integrates seamlessly with commercial category teams, leveraging data, insights, and planning tools to deliver the commercial strategy for your categories and suppliers. What you'll be doing: Operational Leadership: Develop and implement processes to support digital merchandising across supplier, category, and wider business teams, ensuring efficient collaboration and consistent execution to drive revenue growth. Data & Insights: Foster an insight driven culture with continuous improvement programs, 'test and learn' initiatives, and solutions that measurably improve digital metrics. Collaboration & Communication: Ensure clear communication with Commercial and Marketing teams, supporting planning activities, and integrating digital merchandising priorities across the business. Content & SEO Management: Work with Marketing and SEO teams to maintain relevant, optimised, and engaging content that drives traffic, conversions, and customer engagement. Market Awareness: Monitor competitor activity, promotional trends, and customer experience metrics, ensuring insights inform team strategy and performance. Team Development: Coach and develop the digital merchandising team to deliver best practice approaches aligned with the broader digital strategy. Set clear targets and maintain consistent reporting. Digital Roadmap & UX/CX Optimization: Shape the digital product roadmap, proactively identifying opportunities to enhance user experience and customer engagement. Influence & Stakeholder Management: Build strong relationships internally and externally to influence processes, enhance best practices, and secure alignment across commercial and marketing functions. About you You are a commercially minded, data driven professional with a strong track record in digital merchandising, either in B2B or B2C environments. You thrive in dynamic, fast paced settings and are confident making decisions under pressure. You combine advanced analytical skills with creative thinking, enabling you to translate data into actionable insights that drive commercial growth. You are a natural influencer and leader, able to engage senior stakeholders, build strong internal and external relationships, and inspire your team to adopt a digital first mindset. Passionate about Ecommerce, you bring both technical expertise in digital tools and metrics, and a strategic vision to shape the digital merchandising function. What you'll need Extensive experience in a B2B or B2C Digital Merchandising role. Advanced proficiency in using tools such as Adobe Analytics, BrightEdge, and Google Trends, with the ability to effectively communicate insights and recommendations to suppliers and internal stakeholders. Advanced knowledge of Digital Merchandising KPIs, levers, and systems to drive performance. Comprehensive understanding of the digital landscape and the broader B2B and B2C environments. Exceptional communication skills, with extensive experience in presenting data and insights. Experience with content management systems. Proactively identifies and addresses issues and opportunities to improve UX and CX. Ability to shape the digital product roadmap to ensure optimised CX. High quality actions based on data and insight underpin success. Solid experience of using tools including Adobe Analytics, BrightEdge, and Google Trends, guiding the team in effective use of these tools. Active and thorough understanding of digital merchandising principles and tools. Knowledge of CMS would be an advantage. Confident decision maker with the ability to use sound commercial judgement, prioritise, and deal effectively with fast changing scenarios. Behavioural Skills Proven track record of delivering results and taking ownership of outcomes at a senior level. Demonstrates a strong customer focus in all aspects of the role. Demonstrates a continuous improvement mindset. Established potential for future executive management and leadership positions. Highly skilled in influencing senior level stakeholders and demonstrating a flexible approach while respecting diverse cultures and priorities. Capable of securing support and sign off of strategic proposals and plans across various functions and stakeholders. Adept at building relationships and effectively influencing external agencies, suppliers, and organisations up to senior management level. Ability to influence stakeholders across all business functions to achieve set goals by obtaining necessary information and deliverables. Possesses a can do attitude, is a self starter, and can manage and prioritise workload independently. Hybrid role with a preference for 3 days in person at the Corby office to collaborate and connect with stakeholders. Passionate and enthusiastic about Ecommerce, with 3 to 5 years of highly relevant experience within an online B2B and/or B2C environment. Engages team and commercial functions to drive a 'digital mindset' shift across the organisation. Works closely with colleagues across Product & Supply Chain, Marketing, Digital Product, and CX/UX teams, requiring a solid understanding of commercial landscapes in B2B and/or B2C environments. Preferable experience working within or alongside performance marketing teams, with a solid understanding of digital marketing channels, SEO principles, and levers to drive quality customer acquisition and retention. Builds strong relationships with strategic suppliers and engages directly with senior digital colleagues within these organisations. Confidence, experience, and gravitas to represent the function strongly at key Commercial and Marketing forums. High levels of tenacity and resilience to drive greater awareness of the external digital environment and instil a 'digital mindset' within teams both inside and outside the Ecommerce function. The extras you'll get: At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including: Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette's syndrome Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.
29/05/2026
Full time
Select how often (in days) to receive an alert: Location: Corby, ENG, GB, NN17 5JF Brand: RS Group Function: Digital & Technology Work Location: Hybrid Digital Merchandising Operations Manager Location: Hybrid (London, Corby or Manchester) Contract: Fixed-Term (12 Months) RS Group is seeking a commercially minded and data driven Digital Merchandising Operations Manager to join the team on a 12 month fixed term contract. In this role, you will lead digital merchandising operations across the business, embedding best practices and driving the rollout of supplier and category focused initiatives. This dynamic role requires confidence, resilience, commercial acumen, and a continuous improvement mindset to navigate fast moving priorities. You will use your influencing skills to ensure the digital merchandising team integrates seamlessly with commercial category teams, leveraging data, insights, and planning tools to deliver the commercial strategy for your categories and suppliers. What you'll be doing: Operational Leadership: Develop and implement processes to support digital merchandising across supplier, category, and wider business teams, ensuring efficient collaboration and consistent execution to drive revenue growth. Data & Insights: Foster an insight driven culture with continuous improvement programs, 'test and learn' initiatives, and solutions that measurably improve digital metrics. Collaboration & Communication: Ensure clear communication with Commercial and Marketing teams, supporting planning activities, and integrating digital merchandising priorities across the business. Content & SEO Management: Work with Marketing and SEO teams to maintain relevant, optimised, and engaging content that drives traffic, conversions, and customer engagement. Market Awareness: Monitor competitor activity, promotional trends, and customer experience metrics, ensuring insights inform team strategy and performance. Team Development: Coach and develop the digital merchandising team to deliver best practice approaches aligned with the broader digital strategy. Set clear targets and maintain consistent reporting. Digital Roadmap & UX/CX Optimization: Shape the digital product roadmap, proactively identifying opportunities to enhance user experience and customer engagement. Influence & Stakeholder Management: Build strong relationships internally and externally to influence processes, enhance best practices, and secure alignment across commercial and marketing functions. About you You are a commercially minded, data driven professional with a strong track record in digital merchandising, either in B2B or B2C environments. You thrive in dynamic, fast paced settings and are confident making decisions under pressure. You combine advanced analytical skills with creative thinking, enabling you to translate data into actionable insights that drive commercial growth. You are a natural influencer and leader, able to engage senior stakeholders, build strong internal and external relationships, and inspire your team to adopt a digital first mindset. Passionate about Ecommerce, you bring both technical expertise in digital tools and metrics, and a strategic vision to shape the digital merchandising function. What you'll need Extensive experience in a B2B or B2C Digital Merchandising role. Advanced proficiency in using tools such as Adobe Analytics, BrightEdge, and Google Trends, with the ability to effectively communicate insights and recommendations to suppliers and internal stakeholders. Advanced knowledge of Digital Merchandising KPIs, levers, and systems to drive performance. Comprehensive understanding of the digital landscape and the broader B2B and B2C environments. Exceptional communication skills, with extensive experience in presenting data and insights. Experience with content management systems. Proactively identifies and addresses issues and opportunities to improve UX and CX. Ability to shape the digital product roadmap to ensure optimised CX. High quality actions based on data and insight underpin success. Solid experience of using tools including Adobe Analytics, BrightEdge, and Google Trends, guiding the team in effective use of these tools. Active and thorough understanding of digital merchandising principles and tools. Knowledge of CMS would be an advantage. Confident decision maker with the ability to use sound commercial judgement, prioritise, and deal effectively with fast changing scenarios. Behavioural Skills Proven track record of delivering results and taking ownership of outcomes at a senior level. Demonstrates a strong customer focus in all aspects of the role. Demonstrates a continuous improvement mindset. Established potential for future executive management and leadership positions. Highly skilled in influencing senior level stakeholders and demonstrating a flexible approach while respecting diverse cultures and priorities. Capable of securing support and sign off of strategic proposals and plans across various functions and stakeholders. Adept at building relationships and effectively influencing external agencies, suppliers, and organisations up to senior management level. Ability to influence stakeholders across all business functions to achieve set goals by obtaining necessary information and deliverables. Possesses a can do attitude, is a self starter, and can manage and prioritise workload independently. Hybrid role with a preference for 3 days in person at the Corby office to collaborate and connect with stakeholders. Passionate and enthusiastic about Ecommerce, with 3 to 5 years of highly relevant experience within an online B2B and/or B2C environment. Engages team and commercial functions to drive a 'digital mindset' shift across the organisation. Works closely with colleagues across Product & Supply Chain, Marketing, Digital Product, and CX/UX teams, requiring a solid understanding of commercial landscapes in B2B and/or B2C environments. Preferable experience working within or alongside performance marketing teams, with a solid understanding of digital marketing channels, SEO principles, and levers to drive quality customer acquisition and retention. Builds strong relationships with strategic suppliers and engages directly with senior digital colleagues within these organisations. Confidence, experience, and gravitas to represent the function strongly at key Commercial and Marketing forums. High levels of tenacity and resilience to drive greater awareness of the external digital environment and instil a 'digital mindset' within teams both inside and outside the Ecommerce function. The extras you'll get: At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including: Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette's syndrome Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Digital Enablement, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. Job responsibilities Develop and implement content strategies for effective UX copy-including UI labels, tooltips, instructional text, messages and embedded contextual help-to support user journeys and actions for Digital Enablement products. Create, update, and maintain technical documentation, glossaries, and help guides to support users in navigating the Digital Enablement platform effectively. Establish and enforce content quality standards, ensuring all materials are accurate, up-to-date, and align with CIB content style guides. Create content prototypes, test content hypotheses, and participate in design and product reviews to provide clear rationale for your content design decisions. Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences. Analyze content performance metrics, making data driven recommendations for optimization and enhancement of user experiences. Influence stakeholders and manage relationships to overcome challenges and focus on delivering high quality content. Effectively manage and prioritize tasks across multiple projects in a fast paced environment. Required qualifications, capabilities, and skills Applied experience in content design, or equivalent expertise in writing and editing clear, user friendly, and accessible content for technical digital products. Strong technical aptitude, with the ability to work closely with product managers and engineers to translate complex technical concepts into content that's easy to understand for business partners. Collaborative mindset, working with the design squad (UI designers, UX designers, user researchers) to shape the future of Digital Enablement Console and related products. You proactively communicate, contribute ideas, and challenge thinking within the team. Experience in creating content architectures, storytelling, and clear and concise writing. Demonstrated experience in applying accessibility guidelines and inclusive design to create user friendly content. Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement. Portfolio demonstrating excellent content strategy and creation for digital products. Preferred qualifications, capabilities, and skills Experience using design tools (e.g., Figma, prototyping tools) and knowledge of end to end user centered design processes. Familiarity with content management systems such as Adobe Experience Manager. Background that includes using Git for version control. Financial services or fintech product experience. B2B experience, preferred.
29/05/2026
Full time
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Digital Enablement, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. Job responsibilities Develop and implement content strategies for effective UX copy-including UI labels, tooltips, instructional text, messages and embedded contextual help-to support user journeys and actions for Digital Enablement products. Create, update, and maintain technical documentation, glossaries, and help guides to support users in navigating the Digital Enablement platform effectively. Establish and enforce content quality standards, ensuring all materials are accurate, up-to-date, and align with CIB content style guides. Create content prototypes, test content hypotheses, and participate in design and product reviews to provide clear rationale for your content design decisions. Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences. Analyze content performance metrics, making data driven recommendations for optimization and enhancement of user experiences. Influence stakeholders and manage relationships to overcome challenges and focus on delivering high quality content. Effectively manage and prioritize tasks across multiple projects in a fast paced environment. Required qualifications, capabilities, and skills Applied experience in content design, or equivalent expertise in writing and editing clear, user friendly, and accessible content for technical digital products. Strong technical aptitude, with the ability to work closely with product managers and engineers to translate complex technical concepts into content that's easy to understand for business partners. Collaborative mindset, working with the design squad (UI designers, UX designers, user researchers) to shape the future of Digital Enablement Console and related products. You proactively communicate, contribute ideas, and challenge thinking within the team. Experience in creating content architectures, storytelling, and clear and concise writing. Demonstrated experience in applying accessibility guidelines and inclusive design to create user friendly content. Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement. Portfolio demonstrating excellent content strategy and creation for digital products. Preferred qualifications, capabilities, and skills Experience using design tools (e.g., Figma, prototyping tools) and knowledge of end to end user centered design processes. Familiarity with content management systems such as Adobe Experience Manager. Background that includes using Git for version control. Financial services or fintech product experience. B2B experience, preferred.
Title: IT Manager Location: Primarily remote in Scotland, with some travel to Edinburgh. Reports to: VP of Engineering It's rare for companies to break out of the start-up stage, rarer still to become profitable and keep growing. At Hyble, we've done both, and we're not slowing down. We started as 12 people in a tech incubator, taking on a problem the entire beverage industry had quietly accepted as normal: why did it take weeks for a sales rep to get their customer the marketing support they needed to start selling? We built the answer. Hyble is now the only end-to-end point-of-sale ecosystem built for the global beverage industry. Active in 50+ markets, helping the world's leading drinks brands create, approve, print, and deliver fully compliant POS materials in hours, not weeks. From 10 venues to 10,000, we give brands complete control at every touchpoint. High-Growth Scale-Up We've delivered consistent revenue growth for eight consecutive years. Over the last three years alone, the business has grown 213% and reached profitability. That's a milestone that reflects years of deliberate, disciplined investment decisions that have paid off. The AI Opportunity We're not retrofitting AI onto an existing product. We're rebuilding around it - embedding AI at the core of how our platform thinks, personalises, and performs. The opportunity is significant: a traditional, relationship-driven industry that is ripe for disruption, and a product already trusted by the brands that matter most. For senior hires, that means something specific: you arrive at the point where architecture decisions stick, where what you build becomes the standard, and where the market is still open enough for genuinely bold thinking to win. What you'll find here Ownership without bureaucracy. You'll move at the pace of someone who has real authority, because you will. You won't inherit a fully packaged function. You'll shape how it operates across a growing international scale-up. Problems worth solving. The intersection of AI, distribution networks, and global beverage brands is not a solved space. You'll be figuring things out, not inheriting playbooks. Impact you can see. We're small enough that your decisions shape the product, the team, and the trajectory of the business and large enough that the scale of that impact is real. As Hyble's IT Manager, you'll take ownership of our business IT landscape across the UK and US. As we scale and embed AI more deeply into how we work, cybersecurity and data protection are critical business priorities. This role will play a key part in strengthening our security posture, ensuring we protect our systems, our data and our customers as we grow. We operate a growing technology estate within a largely outsourced IT model, supported by partners in both regions. As we scale and continue to embed AI into how we work, we need someone who can bring structure, oversight and day-to-day ownership to ensure our systems are reliable, secure and enable the effective use of AI tools across the business. You will bring a security-first mindset across all aspects of IT, ensuring that reliability, usability and innovation are underpinned by strong risk management and appropriate controls. This role will also evolve into the Data Protection Officer (DPO) for the business, taking ownership of our approach to GDPR and data governance. You'll be responsible for managing IT operations, working closely with our outsourced providers, and ensuring our systems are reliable, secure by design, and aligned with business needs. You'll also support the adoption of AI tools across the business in a practical and structured way. Ultimately, this role is about ensuring we can move fast as a business while staying secure, compliant and trusted. You will Support the implementation and maintenance of our security processes, including ISO/IEC 27001 compliance, working closely with external partners where needed Identify and help mitigate security and data risks across our systems, vendors and ways of working, bringing a security-first lens to how we operate Take ownership of the day-to-day management of our IT estate and vendor landscape, ensuring performance, reliability, security and continuous improvement Manage outsourced IT partners across the UK and US, improving service delivery, responsiveness and value for money Act as a key point of contact for IT across the business, supporting teams with issues, improvements and ongoing needs Improve the day-to-day employee experience by reducing friction, downtime and recurring IT issues Help enable the safe and practical use of AI tools across the business, supporting teams to work more efficiently Ensure that the adoption of AI tools aligns with our security and data protection principles Support the development of our data protection practices, with scope to take on Data Protection Officer (DPO) responsibilities over time The Truth About Working Here It's messy and fast. We're scaling quickly, priorities move, and nothing stays still for long. We fail, we learn and we iterate. If you need perfect plans or predictable days, this won't be for you. It's demanding. Customers are waiting, deadlines are real, and the bar is high. You'll be trusted early, stretched constantly, and see your impact immediately. It's team-first. No egos, no silos, no coasting. We push each other, support each other, and expect everyone to pull their weight. We help each other win. What you need to bring Experience managing IT in a scaling environment: Comfortable owning and improving IT operations in a fast paced, growing company where processes are still evolving, balancing speed, reliability and security as the business grows Strong understanding of IT systems and security: Knowledge of cloud environments, SaaS tools and cybersecurity best practices, with exposure to frameworks such as ISO 27001, and the ability to apply a security-first, risk-based mindset across day-to-day IT operations Understanding of data protection principles (e.g. GDPR), with interest or experience in supporting data governance and the potential to grow into a Data Protection Officer (DPO) role over time Experience working with external providers: Confident managing outsourced IT partners and holding them accountable for service quality and delivery Interest in AI and how it can be applied: Curious and open to using AI tools to improve ways of working, with a practical and responsible approach Clear and approachable communicator: Able to explain technical concepts clearly and support non-technical stakeholders across the business Ownership and problem-solving mindset: Proactive, hands-on and comfortable taking responsibility for resolving issues and improving processes Collaborative approach: Works well across teams and builds strong working relationships across Engineering, Product and the wider business Experience working Microsoft ecosystems and Azure cloud Bonus Points Experience supporting or implementing AI tools within a business setting Exposure to both UK and US IT or regulatory environments Relevant certifications such as ITIL, CompTIA, or equivalent Missing a few requirements? Good roles stretch you. If you're 70% there and hungry for the rest, we want to hear from you. If this role excites you, then apply. We're more interested in trajectory than history. How We Work Our values - humble, resilient, team, authenticity and bravery - are weaved into everything we do. We find a way - roadblocks are puzzles, not excuses. We own it - we roll up our sleeves and take responsibility. We own our mistakes and fix them. We're ambitious - We set bold goals and back ourselves and each other to deliver them. We're curious - we challenge the way things have always been done or ideas if we think of a better way We give a damn - we work hard because we care deeply about our customers, colleagues, and our work. This isn't for everyone. And that's intentional. The Deal Pension. A combined contribution of up 12% of your salary Bonus. A bonus scheme based on company performance. Referral. A referral bonus when you successfully refer someone. Pay: We review pay annually, with performance being a key factor. Holidays. 33 days including public holidays, with options to buy or sell extra days. Giving back. 2 paid days to support a charity of your choice. Wellbeing. Enhanced sick pay from day 1 and coaching and counselling through our wellbeing partners, Plumm. Health Days. 2 paid days to recharge when you need it. Connection: Flexibility to work hybrid + quarterly company meet ups and regular in-person team sessions. We're building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work, be themselves and be proud to belong. For more information about us visit: or check out our socials.
29/05/2026
Full time
Title: IT Manager Location: Primarily remote in Scotland, with some travel to Edinburgh. Reports to: VP of Engineering It's rare for companies to break out of the start-up stage, rarer still to become profitable and keep growing. At Hyble, we've done both, and we're not slowing down. We started as 12 people in a tech incubator, taking on a problem the entire beverage industry had quietly accepted as normal: why did it take weeks for a sales rep to get their customer the marketing support they needed to start selling? We built the answer. Hyble is now the only end-to-end point-of-sale ecosystem built for the global beverage industry. Active in 50+ markets, helping the world's leading drinks brands create, approve, print, and deliver fully compliant POS materials in hours, not weeks. From 10 venues to 10,000, we give brands complete control at every touchpoint. High-Growth Scale-Up We've delivered consistent revenue growth for eight consecutive years. Over the last three years alone, the business has grown 213% and reached profitability. That's a milestone that reflects years of deliberate, disciplined investment decisions that have paid off. The AI Opportunity We're not retrofitting AI onto an existing product. We're rebuilding around it - embedding AI at the core of how our platform thinks, personalises, and performs. The opportunity is significant: a traditional, relationship-driven industry that is ripe for disruption, and a product already trusted by the brands that matter most. For senior hires, that means something specific: you arrive at the point where architecture decisions stick, where what you build becomes the standard, and where the market is still open enough for genuinely bold thinking to win. What you'll find here Ownership without bureaucracy. You'll move at the pace of someone who has real authority, because you will. You won't inherit a fully packaged function. You'll shape how it operates across a growing international scale-up. Problems worth solving. The intersection of AI, distribution networks, and global beverage brands is not a solved space. You'll be figuring things out, not inheriting playbooks. Impact you can see. We're small enough that your decisions shape the product, the team, and the trajectory of the business and large enough that the scale of that impact is real. As Hyble's IT Manager, you'll take ownership of our business IT landscape across the UK and US. As we scale and embed AI more deeply into how we work, cybersecurity and data protection are critical business priorities. This role will play a key part in strengthening our security posture, ensuring we protect our systems, our data and our customers as we grow. We operate a growing technology estate within a largely outsourced IT model, supported by partners in both regions. As we scale and continue to embed AI into how we work, we need someone who can bring structure, oversight and day-to-day ownership to ensure our systems are reliable, secure and enable the effective use of AI tools across the business. You will bring a security-first mindset across all aspects of IT, ensuring that reliability, usability and innovation are underpinned by strong risk management and appropriate controls. This role will also evolve into the Data Protection Officer (DPO) for the business, taking ownership of our approach to GDPR and data governance. You'll be responsible for managing IT operations, working closely with our outsourced providers, and ensuring our systems are reliable, secure by design, and aligned with business needs. You'll also support the adoption of AI tools across the business in a practical and structured way. Ultimately, this role is about ensuring we can move fast as a business while staying secure, compliant and trusted. You will Support the implementation and maintenance of our security processes, including ISO/IEC 27001 compliance, working closely with external partners where needed Identify and help mitigate security and data risks across our systems, vendors and ways of working, bringing a security-first lens to how we operate Take ownership of the day-to-day management of our IT estate and vendor landscape, ensuring performance, reliability, security and continuous improvement Manage outsourced IT partners across the UK and US, improving service delivery, responsiveness and value for money Act as a key point of contact for IT across the business, supporting teams with issues, improvements and ongoing needs Improve the day-to-day employee experience by reducing friction, downtime and recurring IT issues Help enable the safe and practical use of AI tools across the business, supporting teams to work more efficiently Ensure that the adoption of AI tools aligns with our security and data protection principles Support the development of our data protection practices, with scope to take on Data Protection Officer (DPO) responsibilities over time The Truth About Working Here It's messy and fast. We're scaling quickly, priorities move, and nothing stays still for long. We fail, we learn and we iterate. If you need perfect plans or predictable days, this won't be for you. It's demanding. Customers are waiting, deadlines are real, and the bar is high. You'll be trusted early, stretched constantly, and see your impact immediately. It's team-first. No egos, no silos, no coasting. We push each other, support each other, and expect everyone to pull their weight. We help each other win. What you need to bring Experience managing IT in a scaling environment: Comfortable owning and improving IT operations in a fast paced, growing company where processes are still evolving, balancing speed, reliability and security as the business grows Strong understanding of IT systems and security: Knowledge of cloud environments, SaaS tools and cybersecurity best practices, with exposure to frameworks such as ISO 27001, and the ability to apply a security-first, risk-based mindset across day-to-day IT operations Understanding of data protection principles (e.g. GDPR), with interest or experience in supporting data governance and the potential to grow into a Data Protection Officer (DPO) role over time Experience working with external providers: Confident managing outsourced IT partners and holding them accountable for service quality and delivery Interest in AI and how it can be applied: Curious and open to using AI tools to improve ways of working, with a practical and responsible approach Clear and approachable communicator: Able to explain technical concepts clearly and support non-technical stakeholders across the business Ownership and problem-solving mindset: Proactive, hands-on and comfortable taking responsibility for resolving issues and improving processes Collaborative approach: Works well across teams and builds strong working relationships across Engineering, Product and the wider business Experience working Microsoft ecosystems and Azure cloud Bonus Points Experience supporting or implementing AI tools within a business setting Exposure to both UK and US IT or regulatory environments Relevant certifications such as ITIL, CompTIA, or equivalent Missing a few requirements? Good roles stretch you. If you're 70% there and hungry for the rest, we want to hear from you. If this role excites you, then apply. We're more interested in trajectory than history. How We Work Our values - humble, resilient, team, authenticity and bravery - are weaved into everything we do. We find a way - roadblocks are puzzles, not excuses. We own it - we roll up our sleeves and take responsibility. We own our mistakes and fix them. We're ambitious - We set bold goals and back ourselves and each other to deliver them. We're curious - we challenge the way things have always been done or ideas if we think of a better way We give a damn - we work hard because we care deeply about our customers, colleagues, and our work. This isn't for everyone. And that's intentional. The Deal Pension. A combined contribution of up 12% of your salary Bonus. A bonus scheme based on company performance. Referral. A referral bonus when you successfully refer someone. Pay: We review pay annually, with performance being a key factor. Holidays. 33 days including public holidays, with options to buy or sell extra days. Giving back. 2 paid days to support a charity of your choice. Wellbeing. Enhanced sick pay from day 1 and coaching and counselling through our wellbeing partners, Plumm. Health Days. 2 paid days to recharge when you need it. Connection: Flexibility to work hybrid + quarterly company meet ups and regular in-person team sessions. We're building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work, be themselves and be proud to belong. For more information about us visit: or check out our socials.
Company Description VodafoneThree - Regulatory Manager Location: Speechmark (London) + Hybrid working Working Hours: Full time 37.5 hours per week - Mon - Fri We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Job Description Provide timely, accurate regulatory advice across the entirety of VodafoneThree's business. Interpret and apply Ofcom, CMA, and other regulatory requirements to commercial, network, and strategic initiatives. Review propositions, operational processes, and contractual or technical documentation to ensure compliance and alignment with regulatory expectations. Coordinate and contribute to responses to regulatory consultations and information requests from Ofcom, CMA, DSIT, and other authorities. Gather evidence, analyse proposals, draft submissions, and maintain an internal register of policy positions, commitments, and follow-up actions. Support regulatory representation within internal governance forums (e.g. pricing, product, network, or competition reviews). Ensure that regulatory considerations are embedded into decision making processes and that appropriate assurance, documentation, and sign off procedures are in place. Monitor new and emerging developments across Ofcom, CMA, DSIT, and UK Government regulation - including consumer protection, network security, and digital markets frameworks. Summarise implications, assess potential business impact, and provide concise updates to senior and operational stakeholders. Represent VodafoneThree in working level engagements with Ofcom, CMA, DSIT, and industry bodies. Present factual evidence, clarify positions, and coordinate follow ups to advance VodafoneThree's policy and regulatory objectives in line with strategic priorities. Work closely with the Government Affairs team to align regulatory advocacy with wider public policy and lobbying strategies, supporting campaigns for legislative or regulatory change where required. Deliver briefings and learning sessions across commercial, network, legal, and operational teams to build understanding of regulatory obligations, promote best practice, and strengthen compliance culture. Identify and implement process and governance improvements that enhance regulatory assurance, improve efficiency, and ensure consistent application of regulatory standards across all business functions. Qualifications Strong understanding of UK telecommunications, consumer, and digital regulation - including Ofcom's General Conditions, the Telecoms Security Act, the Online Safety Act, the CMA's consumer protection framework, the DMCC Act, and relevant network and security obligations. Experience supporting or leading responses to regulatory consultations, information requests, or investigations, and maintaining constructive working relationships with regulators and government departments, exerting influence to obtain positive outcomes. Proven ability to interpret legal, regulatory, and technical requirements across a variety of policy areas, developing clear, practical advice and mitigation strategies, which account for regulatory, operational, and reputational risk. Skilled in collaboration- able to work confidently across legal, policy, commercial, technical, and external affairs functions to deliver aligned outcomes. Experience working directly within, or engaging extensively with, a regulatory authority such as Ofcom, CMA, or Government departments such as DSIT. A solid regulatory, legal, policy, or economics background is highly desirable. Additional Information . Need to know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
29/05/2026
Full time
Company Description VodafoneThree - Regulatory Manager Location: Speechmark (London) + Hybrid working Working Hours: Full time 37.5 hours per week - Mon - Fri We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Job Description Provide timely, accurate regulatory advice across the entirety of VodafoneThree's business. Interpret and apply Ofcom, CMA, and other regulatory requirements to commercial, network, and strategic initiatives. Review propositions, operational processes, and contractual or technical documentation to ensure compliance and alignment with regulatory expectations. Coordinate and contribute to responses to regulatory consultations and information requests from Ofcom, CMA, DSIT, and other authorities. Gather evidence, analyse proposals, draft submissions, and maintain an internal register of policy positions, commitments, and follow-up actions. Support regulatory representation within internal governance forums (e.g. pricing, product, network, or competition reviews). Ensure that regulatory considerations are embedded into decision making processes and that appropriate assurance, documentation, and sign off procedures are in place. Monitor new and emerging developments across Ofcom, CMA, DSIT, and UK Government regulation - including consumer protection, network security, and digital markets frameworks. Summarise implications, assess potential business impact, and provide concise updates to senior and operational stakeholders. Represent VodafoneThree in working level engagements with Ofcom, CMA, DSIT, and industry bodies. Present factual evidence, clarify positions, and coordinate follow ups to advance VodafoneThree's policy and regulatory objectives in line with strategic priorities. Work closely with the Government Affairs team to align regulatory advocacy with wider public policy and lobbying strategies, supporting campaigns for legislative or regulatory change where required. Deliver briefings and learning sessions across commercial, network, legal, and operational teams to build understanding of regulatory obligations, promote best practice, and strengthen compliance culture. Identify and implement process and governance improvements that enhance regulatory assurance, improve efficiency, and ensure consistent application of regulatory standards across all business functions. Qualifications Strong understanding of UK telecommunications, consumer, and digital regulation - including Ofcom's General Conditions, the Telecoms Security Act, the Online Safety Act, the CMA's consumer protection framework, the DMCC Act, and relevant network and security obligations. Experience supporting or leading responses to regulatory consultations, information requests, or investigations, and maintaining constructive working relationships with regulators and government departments, exerting influence to obtain positive outcomes. Proven ability to interpret legal, regulatory, and technical requirements across a variety of policy areas, developing clear, practical advice and mitigation strategies, which account for regulatory, operational, and reputational risk. Skilled in collaboration- able to work confidently across legal, policy, commercial, technical, and external affairs functions to deliver aligned outcomes. Experience working directly within, or engaging extensively with, a regulatory authority such as Ofcom, CMA, or Government departments such as DSIT. A solid regulatory, legal, policy, or economics background is highly desirable. Additional Information . Need to know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
