34 jobs found

Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.

Job Title: Technical Business Analyst (SaaS Implementation - Cloud Integration) Location: London - 3 Days a Week Onsite Contract: 6 Months Daily Rate: Circa £660/Day Department: IT Are you ready to take your career to the next level? Our client is on the lookout for a talented Technical Business Analyst to support the implementation of a cutting-edge SaaS solution for Third Party Management (TPM). If you thrive in a dynamic environment and have a knack for bridging the gap between business needs and technical solutions, we want to hear from you! Position Overview: As a Technical Business Analyst, you will play a pivotal role in leading the technical implementation of Process Unity while ensuring alignment with procurement workflows and risk management objectives. Your expertise in business/systems analysis, particularly within the banking or financial services sector, will be invaluable as you navigate the complexities of third-party risk processes and SaaS integration, and configuration. Key Responsibilities: Lead the Charge: Drive the technical implementation of ProcessUnity, ensuring seamless integration with procurement workflows. Bridge the Gap: Act as the IT representative between vendors, risk business, and internal technology teams. Gather Insights: analyse and document technical and non-functional requirements, translating them into detailed Technical Requirements Documents (TRDs). Collaborate & Facilitate: Work closely with internal teams and external vendors for solution design, configuration, testing, and deployment. Define Interfaces: Manage system interfaces between ProcessUnity and other enterprise platforms, ensuring smooth data flow. Vendor Support: Assist in vendor onboarding and risk assessment processes to enhance procurement operations. Engage Stakeholders: Drive consensus across Procurement, Risk, Compliance, and IT, ensuring project alignment. Communicate Effectively: Provide updates to senior stakeholders and maintain transparency throughout the implementation lifecycle. Ensure Compliance: Adhere to regulatory requirements and internal policies related to third-party risk and data governance. Required Skills: Proven experience in business/systems analysis, especially in banking, procurement, or third-party risk management. Strong background in implementing SaaS platforms, ideally ProcessUnity or similar GRC/TPRM tools. Familiarity with SaaS and cloud-based applications (Azure/AWS). Excellent understanding of technical and non-functional requirements like performance, security, and scalability. Experience in interface specification and integration design, including APIs and data mapping. Outstanding stakeholder management and communication skills. Preferred Skills: Knowledge of GRC platforms and third-party risk workflows. Experience with procurement systems (e.g., Coupa, Ariba, SAP). Proficiency in JIRA, Confluence, Visio, and SQL. Exposure to Agile and Waterfall methodologies. Education: Bachelor's degree in Information Systems, Business Administration, Supply Chain Management, or a related field. Advanced degrees or certifications (e.g., CBAP, PMI-PBA, CTPRA) are a plus. Why Join Us? This is your chance to make a significant impact in a challenging yet rewarding role! If you're ready to bring your expertise to a vibrant team and navigate the exciting world of SaaS and cloud integration, apply now! Let's shape the future together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Hybrid Working, UK Wide Flexibility, Implementation Consultant, SAAS, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Implementation Consultant to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.

Hybrid Working, UK Wide Flexibility, Integration Architect, Technical Architect, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Integration Architect / Technical /Solution Architect to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.

Job Title: Technical Business Analyst (SaaS Implementation - Cloud Integration) Location: London - 3 Days a Week Onsite Contract: 6 Months Daily Rate: Circa 660/Day Department: IT Are you ready to take your career to the next level? Our client is on the lookout for a talented Technical Business Analyst to support the implementation of a cutting-edge SaaS solution for Third Party Management (TPM). If you thrive in a dynamic environment and have a knack for bridging the gap between business needs and technical solutions, we want to hear from you! Position Overview: As a Technical Business Analyst, you will play a pivotal role in leading the technical implementation of Process Unity while ensuring alignment with procurement workflows and risk management objectives. Your expertise in business/systems analysis, particularly within the banking or financial services sector, will be invaluable as you navigate the complexities of third-party risk processes and SaaS integration, and configuration. Key Responsibilities: Lead the Charge: Drive the technical implementation of ProcessUnity, ensuring seamless integration with procurement workflows. Bridge the Gap: Act as the IT representative between vendors, risk business, and internal technology teams. Gather Insights: analyse and document technical and non-functional requirements, translating them into detailed Technical Requirements Documents (TRDs). Collaborate & Facilitate: Work closely with internal teams and external vendors for solution design, configuration, testing, and deployment. Define Interfaces: Manage system interfaces between ProcessUnity and other enterprise platforms, ensuring smooth data flow. Vendor Support: Assist in vendor onboarding and risk assessment processes to enhance procurement operations. Engage Stakeholders: Drive consensus across Procurement, Risk, Compliance, and IT, ensuring project alignment. Communicate Effectively: Provide updates to senior stakeholders and maintain transparency throughout the implementation lifecycle. Ensure Compliance: Adhere to regulatory requirements and internal policies related to third-party risk and data governance. Required Skills: Proven experience in business/systems analysis, especially in banking, procurement, or third-party risk management. Strong background in implementing SaaS platforms, ideally ProcessUnity or similar GRC/TPRM tools. Familiarity with SaaS and cloud-based applications (Azure/AWS). Excellent understanding of technical and non-functional requirements like performance, security, and scalability. Experience in interface specification and integration design, including APIs and data mapping. Outstanding stakeholder management and communication skills. Preferred Skills: Knowledge of GRC platforms and third-party risk workflows. Experience with procurement systems (e.g., Coupa, Ariba, SAP). Proficiency in JIRA, Confluence, Visio, and SQL. Exposure to Agile and Waterfall methodologies. Education: Bachelor's degree in Information Systems, Business Administration, Supply Chain Management, or a related field. Advanced degrees or certifications (e.g., CBAP, PMI-PBA, CTPRA) are a plus. Why Join Us? This is your chance to make a significant impact in a challenging yet rewarding role! If you're ready to bring your expertise to a vibrant team and navigate the exciting world of SaaS and cloud integration, apply now! Let's shape the future together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Application Support, Timetabling - TimeEdit, Celcat, Scientia, Student records, HR , Finance, SQL, Power BI, Excel, SAAS, Technical Configuration, Json, XML, UML. Agile, Waterfall,. My leading client has an opportunity for an Application Support Consultant / Implementation consultant - you must have experience working in the higher education area on SAAS implementations such as - Timetabling, Student Records platforms and we able to communicate with all university stakeholders i.e. academics, professional services, IT, software vendors. You must have previous experience of implementing a SaaS product and have experience of a full project life cycle i.e. requirements gathering, configuration, testing, training deployment and post go live support and be skilled at running workshops and discovery sessions. You must have experience working alongside project managers, solution architects and system and business analysts Technical Skills Hands on experience of testing environments, and release cycles Understanding the use of APIs, web services and data formats like JSON, XML Experience of supporting data integrations between university systems e.g. Student Records, HR, Finance, CRM, Timetabling etc SQL skills or data validation skills for testing and reconciliation Ability to use tools like Power BI, Excel or data hubs for verification If this role sounds of interest please send me your CV ASAP

SC Cleared (FinOps Business Analyst) Location: Hybrid / London Contract: Outside IR35 Clearance: SC (must be live) Start: Immediate Duration: 5 weeks initially We are seeking an experienced SC-cleared FinOps Business Analyst to support a national data optimisation project. This is a financial data consumption and cost efficiency role - not technical data engineering. The focus is on understanding how departments use data, identifying waste, and recommending improved models and contracts. Key Responsibilities: Review data service contracts and SLAs for efficiency, effectiveness, and value for money (VFM). Engage with departments and service providers to understand usage, behaviours, and pain points. Analyse consumption patterns to identify waste and opportunities for optimisation. Co-design improved operating models, focusing on fair usage, continuous improvement, and sector-wide efficiency. Deliver a clear set of business change options, a recommended data service model, and a roadmap for transition. Requirements: Proven experience in FinOps, cloud/SaaS cost optimisation, or financial data services. Strong business analysis skills; able to understand non-technical data requirements. Experienced in stakeholder engagement across business and service teams. Strong commercial awareness; capable of reviewing contracts and SLAs. SC clearance (live) - must be immediately available. Remote, but will required trips to London outside IR35, with potential extension into implementation Those without SC, active need not apply ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)

Digital Workplace Technical Consultant Location: Manchester Competitive Salary & Package (Dependent on Experience) Career Level: Consultant/Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a Team: Accenture's Digital Workplace group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged and connected workplace. Our services revolve around the Cloud and SaaS, transitioning clients mobile, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security. Taking clients on this journey to the Cloud often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome. In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment As a Digital Workplace Technology Consultant, you will: Have technical advice relevant to Digital Workplace solutions Deliver workplace transformations leveraging collaboration tools, automation, mobility and analytics Support development of Digital Workplace capabilities as a SME in areas such as digital Identity and security, remote and automated deployments, Workforce and Culture, and Change Management Manage aspects of diverse project teams, including onshore/offshore personnel, 3rd parties and customer resources Develop client facing assets based on technical expertise Support and contribute to RFP and business case development, offering positioning, technical solutioning and awareness campaigns Develop presentations which resonate with senior stakeholders Perform project management activities Show more Show less Qualifications We are looking for experience in the following skills: Experience of delivering Digital Workplace offerings such as; collaboration and workplace modernisation (e.g. Office 365, Google Workspace, Windows 10 and WVD), unified comms, Future Ways of Working, identity and security, and workspace design and intelligent buildings Strong technical skills in one or more Digital Workplace offerings Advisory knowledge to share with clients to optimise Digital Workplace technologies Familiarity with current digital workplace trends, e.g. cloud journeys (productivity, collaboration, mobility, end user device), productivity solutions and tools, or foundational workplace security Understanding of project governance, project plans, implementation activities and transformation approaches Are ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide advisory and delivery expertise Set yourself apart: Proven success in project management and interpersonal skills at other consultancies or within industry Evidence of proactive personal development such as post graduate study or industry certifications, particularly within Digital Workplace technologies (e.g. Microsoft 365 or Azure certifications) What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 30/04/2021 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS

About Siemens Digital IndustriesSoftware: Siemens is on a mission tofundamentally reinvent the way applications are built and sold, by abstractingthe process and enabling everyone who has a stake in an enterprise's digitalfuture - business people and analysts, web developers, software engineers, evenCEOs - to importantly participate, thereby creating better applications faster.Our goal is simply to build the future of software development. About the Job: If you really want to make adifference - make it with us! Join our Services Team now as a Global Expert forMindSphere Services. A newly built global team with a large variety of growing-and learning opportunities! As we transition to a software as aservice (SaaS) business model, the ability of our Services ecosystem tocontribute and extend our solutions becomes increasingly important. TheMindSphere Services Team will follow the standard methodology approach of ourexisting services practices with strategies and initiatives handled globally,while partnering with the zones and countries on prioritization and execution.As part of the global MindSphere Services Team you will be a Solution Architectdelivering high quality, value driven billable MindSphere projects, providingyour technical expertise to drive customer outcomes globally. As a team ofauthorities, you will work on projects/assignments with a technicalimplementation scope working closely with other internal & externaltechnical specialists, consultants, architects and project managers to ensurecustomer success and outcomes with their MindSphere solution. In order tosuccessfully deliver customer outcomes, you will be responsible for deliveringindividual technical expertise and technical consulting demonstrating yourtechnical knowledge of the MindSphere product portfolio throughout the projectlifecycle. You will actively participate in Communities of Practice,demonstrating technical and industry standard methodologies and templates todeliver project tasks, providing experiences to support continual improvement. If you constantly strive forexcellence, are passionate about innovation, and want to work with acollaborative and energetic team -- then Siemens MindSphere Services is foryou. We are hiring 4 headcounts for this opening in different countries. Knowledge/Skills, Education, andExperience: Completed studies in a technical discipline, e.g. Computer Science or Information Technology (regular study duration> 4 years) Bachelor's Degree in engineering or business or equivalent experience required Knowledge of MindSphere software solutions with ability to work well with technical experts Programming skills with good knowledge of, C #, C++, Node JS, Phython Knowledge of cloud-based architectures required Working experience in a global service environment required (3-5 years) Experience in implementing successful projects Self-motivated with shown communication and interpersonal skills A history of working as a solution architect Flexible and adaptable to changing requirement Ensures focus on measurable outcomes and value to the business Strong teamwork, customer and service acumen Willingness to travel Business fluent in English This is a hybrid work schedule with the future goal to be 70% on site with customers. Employee Benefits (USA): Healthcare benefits (medical, dental, vision) Life insurance covered by Siemens Long-term and short-term disability plans covered by Siemens 401K matching Flexible personal time off, including paid volunteer time off. At Siemens we are always challengingourselves to build a better future. We need the most innovative and diverseDigital Minds to develop tomorrow's reality. Find out more about the Digitalworld of Siemens here: Where permitted by applicable law,Siemens may require employees to be fully vaccinated against COVID-19 based onjob requirements, and in accordance with an accommodation based on legallyprotected reasons. Organization: Digital Industries Company: Siemens Industry Software Inc. Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here . Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here . California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here . If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!

Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.

Location Whilst you may have any of our UK offices as a base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home during the week at short notice. Capgemini requires our employees to be geographically mobile and to be able to travel to customer site to perform our jobs. Who you'll be working with The Cloud Data Platforms team is part of the Insights and Data Global Practice and has seen strong growth and continued success across a variety of projects and sectors. Cloud Data Platforms is the home of the Data Engineers, Platform Engineers, Solutions Architects and Business Analysts who are focused on driving our customers digital and data transformation journey using the modern cloud platforms. We specialise on using the latest frameworks, reference architectures and technologies using AWS, Azure and GCP. We continue to grow and are looking for talented individuals who want to join our high performing team. If you would like to develop your career as part of a team of highly skilled professionals who are passionate about increasing the value of the data and analytics in organisations you have come to the right place. The focus of your role We are looking for strong AWS Solution Architects who are passionate and focused on data solutions and AWS technology and who ideally have skills in many of the following areas: • Partners with other solution architects to assess solution alignment to the overall architectural blueprint - and drive proposal writing, solution direction, pricing and costing • Helps define the performance goals and metrics for the proposed solution • Understands the Total Cost of Ownership (TCO) for the solution • Owns Solution Development as liaison between Sales and Delivery teams. Serve as technical liaison between Sales team, Clients, Delivery & support teams up to and including Contract negotiations • Cooperate with sales team to formulate / execute a sales strategy to exceed revenue objectives • Have experience of designing architecture for data focused Microsoft Azure projects • Serves as AWS Cloud Solution Architect responsible for design of the solution with knowledge of HA and DR topics, Network, Security, Service Management etc • Defines an AWS Cloud architecture - for our data focused solutions to meet our customers data and digital transformation requirements • Understands how to integrate AWS solutions into an overall solution framework • Works with other solution architects to drive solution alignment to the overall architectural blueprint • Works on propositions, proposal writing, proof of concepts, pricing and costing • Helps define the performance metrics for the proposed solution • Understands the Total Cost of Ownership (TCO) for the solution • Owns Solution Development and hands over to Sales and Delivery teams. • Serve as technical liaison between Sales team, Clients, Delivery & support teams • Cooperate with sales team to formulate / execute a sales strategy to exceed revenue objectives. • Ability to explain complex concepts to a non-technical audience Nice to have skills • Knowledge of automation tooling such as Azure DevOps to facilitate CI/CD approaches to IaC • Knowledge of other Cloud Platforms such as AWS and GCP • Relevant certifications • Knowledge of IaaS implementation, Availability sets, AWS Networking concepts, DNS, Load Balancing, HA, DR • Strong skills in areas such as Docker, Kubernetes, IaaS, PaaS, SaaS to name a few Our projects are varied, sometimes you may be asked to help define a client's data visualisation transformation roadmap, other times you may be rolling your sleeves up and creating an innovative data platform, for a complex business problem or even assisting in responding to client bid responses. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. Why we're different At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too. Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence. Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully? We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business   Job Requirements: Technology Innovation : Execute on technology-related projects as defined by the requirements of the business and technology directorate Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability Work with software providers and technical specialists to support translation of functional solutions into technical solutions Document functional user requirements and technical specifications for use in the project development cycle. Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning Document new business processes, capabilities and supporting technologies. Support user communications, training, and job aids to assist in successful business implementation. Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances. Perform ad-hoc analysis and evaluation where necessary. Management & Governance of AWS, Azure and Microsoft 365 based environments Management & Governance of Identify Management   Technology Support : Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall. Act as an escalation point for any 2nd line Cloud or Infrastructure issues Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.   What we are looking for: The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology. Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS. Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices. Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management Experience in using and maintaining middleware such as Jitterbit Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment A Bachelor’s degree in computer science, computer engineering or relevant field Desirable to have obtained industry standard certification   We will offer you: The opportunity to work in a dynamic, fast paced, professional business environment A company where the culture is one of transparency, honesty, and support 1st class training and career development programs Unlimited career opportunities A supportive environment that loves to celebrate success   Benefits: Monthly Awards and Social Events Annual Awards Dinner Busy and active social calendar Annual personal learning budget Flexible working

Contract Solutions Architect - Integration focus - £525 per day (Inside IR35) We are recruiting for a growing organisation seeking a Contract Solutions Architect (inside IR35) with 50/50 hybrid working based in London or Ipswich for 4 months initially. As a contract solutions architect you will be focused on application integration. The role requires an experienced candidate who has proven ability in setting up integration platforms (IPaaS) where you will continue to contribute to develop and maintain architectural principles, standards, and patterns for the company. Key Accountabilities Design solutions and oversee implementations to deliver strategic IT goals; Deliver short-term tactical plans for managing and maintaining corporate systems and software; Ensure that proposed solutions and existing IT components are aligned with organisational goals and objectives; Architect, implement and oversee all activities related to the integration of software programs, applications, and third-party solutions as required to meet the business and technical requirements; Provide architectural expertise, direction, and assistance to wider IT team; Contribute towards the Development, documentation, and communication of plans for investing in architecture, including analysis of IT application and infrastructure portfolio and cost reduction opportunities; Contribute to document the company's existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives; Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans; Collaborate with relevant stakeholders to refine/define business and non-functional requirements, scope of the IT projects; Collaborate with business analysts to model business and systems processes based on findings through use case scenarios, workflow diagrams, and data models; Skills & experience Experience in developing strategic systems architecture plans; Experience in developing SaaS, PaaS, IaaS solutions; Experience in systems and network design and development; Strong understanding of information processing principles and practices; Technical knowledge of modern software, protocols, and standards, including Cloud based services; Knowledge of software/system evaluation principles and practices; Experience in using tools to develop artefacts, including Visio, MS Office Products, etc.; Have an ability to translate business requirements into technical specifications; Have attention to detail and ability to QA own and other team member's work; Can make and guide effective decisions, explaining clearly how the decision has been reached; Be aware of and keep up to date with evolving technologies and architectural practices; Know how to ensure that risks associated with deployment are adequately understood and documented; Experience with information and application security concepts, mechanisms, and tools; Awareness of end-user computing and collaborative technologies

Junior Business Analysts are required by this Tier 1 Management Consultancy to join it's ever growing, award winning team in providing class leading IT Advisory and technical solutions to many of the leading Insurance companies based in the UK and globally. In order to be successful in securing one of these Business Analyst roles candidates MUST have gained experience of participating in technology design and implementation projects, either in house or through a Consultancy, where the focus has been on Automating core business processes for major Insurance or financial services companies through the innovative use of Cloud, SAAS, Big Data, AI/ML, RPA and Block Chain solutions. The more subject matter expertise and experience that candidates have of working within the Insurance sector itself - GI, Life and Pensions, Health or Speciality then the more likely you are to attract the higher the starting salaries, but those candidates who can demonstrate previous experience of working in the Insurance technology team of a major Management Consultancy or Solutions Provider would be of particular interest. These Junior Business Analyst roles are an excellent opportunity to really accelerate the growth of your career in Insurance Technology transformation work from within a prestigious Tier 1 Management Consultancy, where you will join a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds in this client; a diverse business requires diverse personalities, characters and perspectives. This really is the place for you, especially if you want to be at the heart of work to digitalize the technology platforms for some of the most prestigious clients within the Insurance sectors. Those Business Analysts who are successful in securing one of these roles will receive a comprehensive package of remuneration in line with their experience levels and you will also receive extensive training to meet your longer term career ambitions. Lorien Plc is acting as an Employment Agency in relation to this vacancy.

Cloud Security Consultant £50k-£95k DOE + Benefits Positions UK-Wide Permanent As a trusted and preferred recruitment partner to this prestigious global consultancy, we have been asked to assist in the hire of Cloud Security Consultant's to join them in a technical client-facing role supporting and guiding clients with their Cloud migrations or security improvements to existing or expanding cloud adoption. What You'll Do -Help create and develop enterprise security use cases which align to the clients Cloud Security strategy and security baseline. -Design, develop and build security reference architectures for public, private and hybrid cloud-based systems. -Identity, design and deploy solutions to secure cloud usage. -Work with the wider business to develop standards, choose appropriate technology solutions and enable complete integration with or migration of clients' environments. -Identity, recommend and co-ordinate training sessions to coach others about security relevant technologies, processes, and tools. Mixed Experience of the Below Required -Security, configuration, and deployment models for 'as a service' systems (SaaS, PaaS, IaaS, FaaS) -Experience of cloud platforms (AWS, Azure, Google Cloud / GCP) -Design and implementation of secure cloud architectures and designs -Cloud protection and governance at various levels from network to applications -Service oriented architecture (SOA) and microservices -Secure software development -Threat modelling and design reviews of new technologies -Deployment orchestration, automation and security configuration management. Our client offers the chance to not only work on the UK's most exciting projects, but long-term career prospects, professional development, and a comprehensive and personalised benefits package. Applications are accepted from candidates at varying levels of experience. Your experience level will be assessed through interviews which will be the base for deciding the level of role offered if successful. Note: Part of working for a consultancy in a client-based role means you will need to be fully mobile and flexible with working location. You will be assigned a base location (closest to your home). You can claim expenses for travel from that base location to client site. You can also claim expenses for any overnight stays needed away from home. Base Locations are located across all parts of the UK. This position would be suitable for those who have held the following titles: Cloud Security Consultant, Cloud Security Engineer, Cloud Security Analyst, Cloud Security Architect, Cloud Security Specialist, Cloud Security SME, IT Security Consultant, SecOps Engineer, Security DevOps Engineer. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers since 1997. We will never send your CV anywhere without your authorisation and only after you have seen the complete details on this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client we donate £1 to The Born Free Foundation ().

Technical Business Analyst Stourbridge £45,000-£55,000 Applause IT are looking for a Technical Business Analyst to join our client's team in Stourbridge. They specialise in creating loyalty solutions for automotive retailers, including Porsche and Mercedes-Benz. Working alongside the Product Owner and other stakeholders, the successful candidate will work on BAU projects as well as the implementation of new projects. As a Technical Business Analyst, some key responsibilities may include liaising with the service team, delivery and operational team to ensure appropriate delivery plans, and gathering requirements. Having some technical experience is desired as the role involves leading the technical delivery of client and internal projects. The successful candidate will manage resource to support product development and delivery of projects. Essential Criteria SDLC APIs (predominantly REST but any exposure to SOAP is beneficial) Experience of gathering requirements and technical documentation? AWS/Cloud experience including but not limited to PaaS and SaaS architecture models Experience working with agile methodologies Technical Business Analyst Stourbridge £45,000-£55,000

SAP C4C Business Process Architect This Local Authority are going through a significant period of change and technology shift. They have this year implemented a number of new SAP technologies and are now looking to use these technologies to transform the organisation in readiness for 2019. They are looking for an experienced individual with significant architecture & design experience in SAP technologies, excellent communication skills to lead a on business engagement to discover the potential of these application. The role will work directly with a team of highly skilled Solutions Designer and our Business partners in IT, Finance and HR to understand the change that the business is undertaking and make recommendations for business transformation using the new SAP C4C platform. Our client can be flexible on weekly hours, occasional homeworking and length of contract. Job Purpose • Deliver inspirational Art of The Possible workshops • Meet with staff at all levels to discuss business needs on a one to one or team basis • Analyse and validate the client's business and IT requirements • Review client as-is processes and create the target operating model and the high-level to-be process model • Design the end-to-end functional landscape and solution design, including the functional integration points, applicable standards and governance • Bring knowledge and experience of the SAP Customer product suite in order to design solutions for customers. • Evaluate customer requirements, map them to business processes, functional and solution architectures and ensure a proper implementation from a solution architecture point of view. For this they: • Identify solution gaps and develop gap closure options The Senior Business Process Architect role is an active role that is both customer focused and technically challenged, therefore requiring a combination of strategic and practical experience combined with the ability to inspire an audience to understand the Art of the Possible.. Main Responsibilities: Design conceptual, logical and physical infrastructure viewpoints aligned against target technical direction to support business needs ensuring compliance with relevant technical, architectural and operational standards eg PSN, ISO27001 and PCI policies. Direct solution and technical designers in the definition of operating systems, configurations, network and device-to-device interfaces, as well as selected peripherals. Act as key specialist advisor to Lead IT architect and Head of Infrastructure, feeding into the maintenance of an as-is and target architecture with associated technology roadmap, and identify capability gaps Act as a Subject Matter Expert on a range of projects, proposals and business cases, working with senior staff, Project Managers and Business Analysts, responsible for the creation and delivery of: • Technical guidance and advice through all project phases • Fully costed solution architecture options at proposal and business case stage, as well as information and advice for early project design stages • Producing end-to-end technical infrastructure designs and cost models in line with HCC standards • Statement of works setting clear expectations of deliverables and exclusions • Business cases and tender documentation for new works • Technical leadership and escalation for solution designs through to delivery. • Take technical leadership role for large, complex IT projects and operational developments, with budgets up to and exceeding £10M. Desirable Knowledge, Skills and Experience • 5+ years experience in a SAP technical role in an enterprise IT Environment • SAP C4C, Hybris Suite including Hybris E-commerce and Hybris Marketing • Citrix XenServer, XenDesktop, Netscaler • Windows Server 2008+ (inc. all server roles and features) • Red Hat Enterprise Linux • VMWare ESXi 5+ • Microsoft Hyper-V • IP Telephony • Cloud IaaS and SaaS. • CheckPoint Firewalls. • Familiarity with TOGAF framework. • Excellent influencing and negotiation skills at senior manager level • Excellent communication skills - including verbal, written and workshop facilitation skills • Significant experience of SAP architecture & design, with Cloud based components. • Ability to work with complex and ambiguous requirements. • Proven delivery of significant service or services, or new technology that made a demonstrable contribution to organisational/customer aims, objectives, strategy, & vision. • Demonstrable ability of working at a senior level with colleagues and senior management teams within an IT environment and across business functions. • Experience of producing costed end-to-end technical designs for IT solutions

Enterprise Architect- Winchester-3 month contract- £475 a day Ltd/Umbrella. Our client are a large public sector organisation currently recruiting for an experienced Enterp[rise Architect to join them on a contract whilst they recruit for a permanent member of staff. The successful candidate will be an experienced individual with significant architecture & design experience, excellent communication skills and a depth of technical knowledge in a range of Infrastructure technologies (including Citrix, VMWare, Microsoft, Dell, SAP, Avaya, Networking, client devices, Hybrid Cloud). You will be expected to take responsibility for defining technology roadmaps (include hybrid cloud) and lower-level technical designs relating to all areas of Infrastructure. The role also requires the ability to instigate change, ensuring excellent implementation of agreed roadmaps and provide a depth of technical experience and advice to all areas of the organisation and its partners. The roles require the job holder to work with a team of highly skilled team of consultants within our Solutions Design team. The role will require establishing standards and acting as a Technical Lead and point of escalation throughout project delivery and producing costed options and proposals as part of business cases, enabling the initiatives and business of the broader County Council and its Partners. Main Responsibilities: - Design conceptual, logical and physical infrastructure viewpoints aligned against target technical direction to support business needs ensuring compliance with relevant technical, architectural and operational standards e.g. PSN, ISO27001 and PCI policies. - Define the Infrastructure Domain, including the computing hardware systems required to support the business: o Platforms & Servers (e.g., high-end servers and midrange to small servers, the use of cloud etc); o Storage systems; o Personal computing devices (desktops, notebooks, and hand-held computing devices); and o Other hardware (e.g., printers). - Direct solution and technical designers in the definition of operating systems, configurations, network and device-to-device interfaces, as well as selected peripherals. - Act as technical escalation point for team members and wider IT services staff and groups. - Approve/recommend major IT purchasing decisions. - Act as key specialist advisor to Lead IT architect and Head of Infrastructure, feeding into the maintenance of an as-is and target architecture with associated technology roadmap, and identify capability gaps - Support Lead IT Architect define the framework for what constitutes an IT service and the management of an IT Service Catalogue. Subsequently support the creation and management of the IT Service Catalogue. - Maintain deep technical design and implementation knowledge of current infrastructure. - Quickly learn new technologies and understand how they might be useful within HCC - Educate the business on updated technical standards and designs that have to be adhered to - Act as a Subject Matter Expert on a range of projects, proposals and business cases, working with senior staff, Project Managers and Business Analysts, responsible for the creation and delivery of: o Technical guidance and advice through all project phases o Fully costed solution architecture options at proposal and business case stage, as well as information and advice for early project design stages o Producing end-to-end technical infrastructure designs and cost models in line with HCC standards o Statement of works setting clear expectations of deliverables and exclusions o Business cases and tender documentation for new works o Technical leadership and escalation for solution designs through to delivery. - Take technical leadership role for large, complex IT projects and operational developments, with budgets up to and exceeding £1M. - Build productive relationships with key suppliers to ensure delivery of projects and solutions. - Build strong working relationships with technical staff acting as an ambassador for architectural changes and mentoring staff on new technologies and approaches during project delivery. - Apply strategic solutions during design and project delivery to ensure that key IT platforms are available 24/7/365. - Identifying opportunities for rationalisation and improving the efficiency of platform systems throughout project delivery working with BAU and operational teams. - Identifying opportunities for automating and streamlining technical BAU activities throughout project delivery working with BAU and operational teams. - Act as an ambassador for HCC, representing the council through presenting at key industry conferences. - Present information clearly at the appropriate level for all audiences. - Membership of Technical, National, and Industry bodies where appropriate. Essential Qualifications Either: - A degree and / or formal industry recognised qualifications - 5+ yrs experience in a senior technical role in an enterprise IT Environment Desirable Qualifications - Windows MCSE, MCSD or equivalent. - Citrix CCP-V/N - Citrix CCE-V/N. - Cisco CCNA. - TOGAF 9.1 Essential Knowledge, Skills and Experience - Significant experience of IT architecture & design, with Cloud based components. - Ability to work with complex and sometimes uncertain requirements. - Proven delivery of significant service or services, or new technology that made a demonstrable contribution to organisational/customer aims, objectives, strategy, & vision. - Demonstrable ability of working at a senior level with colleagues and senior management teams within an IT environment and across business functions. - Excellent communication, influencing and negotiation skills at senior manager level both inside an IT team and across business functions. - Proven experience of handling multiple tasks running concurrently with varying complexity, time constraints, impacts and risks. - Evidence of a good understanding across a broad range of technical IT areas with very detailed understanding in one or more of the following: Windows Server 2008/2012, VMWare, Citrix XenServer, Citrix Netscaler, Cisco/Dell/Extreme Networking, Checkpoint, Avaya, Wireless and Infrastructure security. - Strong ability to lead and/or manage both people and technical delivery (e.g. conducting performance reviews, setting objectives, development, motivation and dealing with difficult situations). Desirable Knowledge, Skills and Experience Familiarity with elements of HCC's key technology stack - Citrix XenServer, XenDesktop, Netscaler - Windows Server 2008+ (inc. all server roles and features) - Red Hat Enterprise Linux - VMWare ESXi 5+ - Microsoft Hyper-V - Exchange up to and including 2010 - App V - IP Telephony - Cloud IaaS and SaaS. - CheckPoint Firewalls. - Familiarity with TOGAF framework. For further information and to apply please call Victoria at Excipion on (Apply online only) and send a copy of your up to date CV