Business Technology Lead

Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.

Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service

Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?

We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business

Job Requirements:

Technology Innovation:

• Execute on technology-related projects as defined by the requirements of the business and technology directorate
• Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability

• Work with software providers and technical specialists to support translation of functional solutions into technical solutions

• Document functional user requirements and technical specifications for use in the project development cycle.

• Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning

• Document new business processes, capabilities and supporting technologies.

• Support user communications, training, and job aids to assist in successful business implementation.

• Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.

• Perform ad-hoc analysis and evaluation where necessary.
• Management & Governance of AWS, Azure and Microsoft 365 based environments
• Management & Governance of Identify Management

Technology Support:

• Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
• Act as an escalation point for any 2nd line Cloud or Infrastructure issues
• Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.

What we are looking for:

• The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
• Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
• Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
• Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
• Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
• Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
• Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
• Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
• Experience in using and maintaining middleware such as Jitterbit
• Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
• A Bachelor’s degree in computer science, computer engineering or relevant field
• Desirable to have obtained industry standard certification

We will offer you:

• The opportunity to work in a dynamic, fast paced, professional business environment
• A company where the culture is one of transparency, honesty, and support
• 1st class training and career development programs
• Unlimited career opportunities
• A supportive environment that loves to celebrate success

Benefits:

• Monthly Awards and Social Events
• Annual Awards Dinner
• Busy and active social calendar
• Annual personal learning budget
• Flexible working