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ServiceNow Technical Consultant Position Description At CGI, we deliver powerful digital platforms that enable organisations to operate smarter, faster, and with greater confidence. As a ServiceNow Senior Technical Consultant, you'll play a critical role in designing and delivering robust, scalable solutions that solve complex business challenges. Working at the intersection of innovation and delivery, you'll take ownership of technical outcomes, apply creative thinking to complex problems, and collaborate with supportive, highly skilled colleagues. Your expertise will help clients maximise the value of ServiceNow while shaping solutions that stand the test of scale, security, and performance. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the technical design and implementation of ServiceNow solutions, translating business and functional requirements into secure, scalable, and high-performing platform designs. You will work closely with architects, consultants, and delivery teams to configure, customise, and optimise ServiceNow using proven patterns and platform best practices. You will act as a technical authority within delivery teams, taking ownership of solution quality while supporting automation, integrations, and performance optimisation. Supported by a collaborative environment, you'll have the opportunity to mentor others, share expertise, and continuously develop your technical capability while delivering meaningful outcomes for clients. Key responsibilities include: - Design & deliver end-to-end ServiceNow solutions across one or more modules - Translate & implement business requirements into robust technical designs - Configure & customise ServiceNow using scripting, Flow Designer, and platform features - Lead & assure technical quality, code reviews, and best-practice alignment - Design & implement integrations using REST, SOAP, MID Server, and IntegrationHub - Automate & optimise business processes using workflows and flows - Troubleshoot & resolve complex technical and performance issues - Collaborate & contribute to technical workshops and solution walk-throughs - Mentor & support colleagues, sharing technical knowledge across teams Required qualifications to be successful in this role You will have strong hands-on experience delivering ServiceNow solutions in complex environments, with the ability to lead technically and collaborate effectively with both technical and non-technical stakeholders. You combine deep platform knowledge with a structured, quality-focused approach to solution delivery. You should have: Proven hands-on experience delivering ServiceNow implementations Deep understanding of the ServiceNow platform, configuration, and scripting Experience designing and supporting integrations and automation Ability to lead technical design, assure quality, and resolve complex issues Strong communication and problem-solving skills ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (preferred) ServiceNow Certified Application Developer (desirable) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Role Title: ServiceNow HRSD Specialist Duration: contract to run until 31/08/2026 Location: London, hybrid Rate: up to £763 p/d Umbrella inside IR35 Clearance required: You must hold a British Passport Role purpose/summary We are seeking a Senior ServiceNow HR Service Delivery (HRSD) specialist to join an established ServiceNow capability within a large enterprise environment. This role requires a strong blend of hands on technical delivery, HRSD functional expertise, and platform engineering capability. The successful candidate will act as a technical and functional SME, working closely with HR Technology leadership, HR journey owners, governance teams, and delivery squads to stabilise BAU, reduce backlog, and deliver scalable, outcome based HR solutions on the ServiceNow platform. This is a hands on role requiring deep ServiceNow configuration, Scripting, workflow automation, integrations, and experience designing enterprise grade HRSD solutions. Key Responsibilities Delivery & Execution Embed immediately into the ServiceNow capability to stabilise BAU and reduce backlog Lead and perform hands on technical delivery, including configuration, workflows, HRSD capabilities, Scripting, and integrations Design and deliver end to end HRSD solutions across key HR journeys (eg joining, progressing, leaving) Digitise HR processes, reducing manual effort and eliminating high volume mailboxes and triage queues Design and implement outcome based workflows, improved routing logic, and automation at scale Drive continuous improvement across performance, user experience, resilience, and operational stability Technical Leadership & Governance Act as SME for ServiceNow HRSD architecture, technical design, and platform governance Shape solution options and delivery approaches in partnership with HR Technology leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes into scalable ServiceNow designs and implementations Lead and coach junior developers, providing technical guidance and quality oversight Contribute to agile delivery, working closely with product owners and scrum teams Essential Skills & Experience ServiceNow & HRSD Strong experience delivering ServiceNow HR Service Delivery (HRSD) in large or complex organisations Proven ability to translate HR business needs into scalable HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow Scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST/SOAP integrations Experience with: Flow Designer and workflow automation UI Builder and UI/UX configuration Integrations with platforms such as Workday and Microsoft technologies Web technologies (HTML, CSS, XML, AngularJS) Experience implementing: Platform Analytics and reporting AI/automation capabilities (eg Now Assist, virtual agents, workflow intelligence) Familiarity with enterprise infrastructure and identity platforms (eg Microsoft Entra, Microsoft Graph, M365) Ways of Working Experience working in Agile delivery environments Comfortable acting as both individual contributor and technical lead Strong problem solving skills with the ability to work across ambiguity Excellent communication skills with the ability to engage stakeholders at all levels Certifications (Preferred) ServiceNow Certified System Administrator ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - HR Additional ServiceNow architecture or platform certifications are desirable Ideal Candidate Profile This role suits a senior ServiceNow HRSD consultant/developer who: Is highly hands on and delivery focused Can operate as a trusted technical partner to HR and platform leadership Has experience stabilising live platforms while delivering new capabilities Brings strong engineering discipline alongside functional HRSD expertise All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Senior WMS Developer Blue Yonder / JDA Flexible Location (Anywhere in the UK Hybrid) £60,000 - £70,000 VIQU is recruiting a Senior WMS Developer to join a leading distribution organisation, working on a recently implemented Blue Yonder (JDA) WMS . This is a hands-on, senior technical role where you ll own WMS development, integrations, and enhancements, mentor junior team members, and bridge a critical technical gap. Key Responsibilities Develop and deliver Blue Yonder WMS customisations and integrations , design reports, interfaces, and data extracts using SQL. Lead on solution design, code quality, and best practice . Support system enhancements, upgrades, and configuration within the MOCA architecture. Provide 2nd/3rd line support and collaborate with infrastructure, DevOps, and operations teams. Drive continuous improvement across warehouse processes. Key Requirements Strong experience with Blue Yonder / JDA WMS , MOCA, Page Builder, Integrator, and SQL development. Solid understanding of database architecture (Oracle or SQL Server) and Linux environments. Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET / C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working candidates from anywhere in the UK can be considered . Recently implemented WMS with significant scope for development and enhancement . Opportunity to act as the senior technical lead within the team . To apply: Reach out to Phoebe Rees via the VIQU website or LinkedIn . Referral bonus up to £1,000 (T&Cs apply).

Power BI Developer Manchester 6 month contract Inside ir35 Purpose of the Role The role is responsible for designing high quality Power BI datasets, developing scalable data models, and delivering insightful dashboards that support critical business processes. The position also leads the establishment of a resilient BI data foundation, integration with ServiceNow, and uplift of AI ready reporting capabilities across the organisation. Key Objectives Establish a governed, trusted Data Pillar with certified datasets, semantic models, and defined data lineage. Develop innovative Power BI-to-ServiceNow integrations for surfacing dataset health, ownership, and automated workflows. Assess and improve resilience of key BI assets, including data quality, refresh reliability, performance, and access controls. Standardise tooling (templates, DAX libraries, CI/CD, documentation, testing) to support consistent and governed development. Enable Gen AI and Co pilot Studio adoption by producing AI ready datasets and identifying opportunities for automation, anomaly detection, and forecasting. Optimise BI workflows by leveraging AI for documentation, requirements capture, DAX optimisation, and natural language querying. Key Responsibilities Design and optimise Power BI data models, schemas, relationships, and calculated fields. Build high performance, scalable datasets in Power BI Service. Report & Dashboard Development Develop interactive dashboards and paginated reports with strong usability, accuracy, and visual clarity. DAX & Data Transformation Write efficient DAX measures for KPIs, time intelligence, and complex business logic. Deliver robust data transformations using Power Query (M) and SQL-based pipelines. Data Integration & Gen BI Integrate Power BI with Co pilot Studio and prepare models for AI agent consumption. Build workflow automation using Power Automate. Power BI Service Administration Manage datasets, workspaces, refresh schedules, usage monitoring, and performance optimisation. Stakeholder Engagement & Documentation Gather business requirements and translate them into scalable BI solutions. Collaborate with data engineers, SMEs, and product teams. Document data lineage, business logic, and model architecture. Essential Skills & Experience Strong expertise in Power BI Desktop, Power Query (M), DAX, and Power BI Service. Solid SQL skills (joins, CTEs, window functions) and experience with SQL Server. Strong understanding of dimensional modelling and data warehouse principles. Experience building and maintaining ETL pipelines. Excellent analytical, problem solving, and troubleshooting skills. Strong communication skills, able to translate complex data concepts for non technical audiences. Desirable Skills Experience with Atlassian tools (JIRA, Confluence). Familiarity with ServiceNow GRC and related data structures. Behaviours & Mindset Customer-focused, delivering intuitive and value-driven reporting. Detail oriented, ensuring strong governance and accuracy. Collaborative and responsive, working effectively across teams. Proactive and improvement-driven, seeking opportunities to simplify and automate. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: 600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Senior ServiceNow HRSD Consultant HR Transformation Hybrid Up to early 70s + bonus If you're someone who enjoys getting under the skin of how HR actually operates - and not just configuring systems, but genuinely improving processes, employee experience, and service delivery - this is one worth a look. We're working with a growing consultancy that's investing heavily in its HR Transformation capability, and they're looking for a Senior ServiceNow HRSD Consultant to play a key role in delivering large-scale, enterprise HR programmes. This role sits right at the intersection of HR, technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging the "as-is". Understanding where HR processes fall short today, identifying opportunities to improve, and designing future-state services that are more streamlined, automated, and employee-centric. From there, you'll work closely with delivery teams to turn that vision into something tangible. This isn't a heads-down configuration role. It's about shaping, influencing, and delivering meaningful change. What you'll be doing You'll be working closely with HR stakeholders to run workshops, gather requirements, and map end-to-end employee journeys, helping organisations redesign how their HR services operate. You'll take those insights and translate them into scalable ServiceNow HRSD solutions, collaborating with architects and developers to ensure the end result actually delivers against the original vision. Along the way, you'll be advising on best practice, challenging thinking where needed, and helping drive adoption of more modern, digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions Experience in consulting or large-scale transformation environments would be ideal An interest in how automation, AI, and digital workflows are reshaping HR Why this role? You'll be joining a consultancy that's genuinely growing its HR practice, meaning there's real opportunity to shape what that looks like and progress quickly. They've built a strong reputation for delivering high-impact transformation work, but without the rigid culture you often get elsewhere. It's a good fit for someone who knows HRSD well but wants to move further up the value chain - more strategy, more design, more influence. Hybrid working is the norm, with flexibility built in. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Tier 1 Bank - Regulatory Reporting Team Role - IT Compliance and Audit Duration - 6 months with very likely extension Location - Hybrid / Canary Wharf - 3 days per week in a Canary Wharf office Rate - 415 per day (Inside IR35) Role IT Compliance Support Engineer to join a development team and act as the primary liaison with internal/external audit, compliance, and IT security counterparts. This role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce audit friction, and improve developer productivity by ensuring our controls are both effective and practical. Tasks Audit & Compliance Liaison Act as the single point of contact for internal/external audit, compliance, and IT security. Handle audit requests, walkthroughs, and create timely evidence Maintain an audit-ready repository of artefacts and narratives (control matrices, process maps, and access log review). Interpret Technical Details for Auditor Interpret permissions (Windows, Azure AD, Azure DevOps) and explain them clearly to auditors. Translate technical details into auditor-friendly narratives. IT Controls & Governance Operate and improve general IT controls (GITC) across change management, access control, backups/recovery, incident/problem management. Ensure segregation of duties, peer reviews, approvals, and traceability for production changes. Evidence & Documentation Create and maintain clear documentation: SOPs, control narratives, diagrams, audit evidence packs. Support Risk Assessments Assist or act on behalf of the Application Service Owner in completing required risk and compliance assessments (e.g., security, operational resilience, regulatory checks) as per internal governance standards and workflows. Ensure timely submission of assessment artefacts and coordinate with relevant stakeholders for approvals and remediation actions. Coordinate Audit/Assessment/Security Defect Remediation Track and manage remediation of audit findings, control gaps, and assessment defects. Work with developers, platform teams, and risk owners to ensure timely closure and evidence of remediation. Provide regular status updates to stakeholders and maintain defect logs for audit readiness. GCS is acting as an Employment Business in relation to this vacancy.

Job title: ServiceNow Developer Contract: 12 months Location: London/Hybrid Rate: 66.21 per hour. (40 hours per week) Job Opportunity: Join the team behind one of the world's most iconic gaming and digital entertainment platforms. You'll play a key role in the Partner Platform, enabling global content creators to deliver games, media, and immersive experiences to millions of users worldwide. This is a chance to work at the heart of a platform that powers one of the biggest names in interactive entertainment, collaborating with international teams and contributing to systems used at truly global scale. Responsibilities: Design, develop, and implement solutions across the ServiceNow platform Translate business requirements into scalable technical solutions Provide expert insight into platform capabilities and best practices Work closely with global stakeholders in a consultative manner Plan, estimate, and deliver platform enhancements Build integrations and optimise platform performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven track record delivering across the ServiceNow platform Solid Service Portal development experience Strong technical background across: JavaScript, AngularJS, HTML, CSS, Bootstrap REST/SOAP APIs, JSON, HTTP Experience integrating ServiceNow with other systems Comfortable working in Agile environments Strong troubleshooting and problem-solving skills Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe / Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS / Cloud technologies Why This Role? Work on a globally recognised gaming ecosystem Contribute to a platform used by leading content creators worldwide High-visibility, impactful work Collaborative, international environment Long-term contract with a strong day rate If you are interested in this role, please feel free to submit your CV. Kind Regards,

ServiceNow Architect Newbury (Hybrid) 12 Month Fixed-Term Contract £90k-100k (DOE) + Benefits ServiceNow Architect needed with strong Telecommunications Network Inventory (TNI) expertise. 12 Month Fixed-Term Contract based in Newbury (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Newbury (Berkshire). Start ASAP in March/April 2026. Working with a global IT Consultancy helping a Telecoms client modernize it's network operations, unify inventory systems + accelerate digital transformation with ServiceNow: Key skills, experience + tasks: ServiceNow Architect needed to define, design + implement a large-scale Telecommunications Network Inventory (TNI) solution on the ServiceNow platform. In-depth ServiceNow + TNI architecture expertise, including hands-on experience of Telecoms Inventory Models. Telecoms Network Inventory (TNI) expertise including: rack design, capacity, equipment modeling + fibre/circuit mapping/provisioning. Strong ServiceNow Telecom ecosystem expertise including: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Designing integrations between ServiceNow and OSS/BSS systems, data modelling for Telecoms network equipment, network topologies, logical circuits, racks, capacity + Telecoms topology. Working closely with Enterprise Architects, network engineers, business leaders + key stakeholders to build scalable, AI enabled + future ready telecom operations. Advantageous: ServiceNow AI features, Predictive Intelligence, Automation Engine, AIOps, AWS/Azure/GCP Cloud, Microservices, enterprise integration patterns, pre-sales, estimation + solution shaping for Telecom RFPs. ServiceNow Certifications preferred: Certified Technical Architect (CTA), Certified Implementation Specialist (CIS), Certified System Administrator (CSA), Certified Application Developer (CAD). Benefits: £90k-100k (DOE) + 25 days holiday (plus BHs) + Hybrid Working + Pension + Health Care + More.

ServiceNow Developer Newbury (Hybrid) 12 Month Fixed-Term Contract £90k-100k (DOE) + Benefits ServiceNow Developer needed with Telecoms domain experience including CMDB, ITOM, TSOM and TSM modules 12 Month Fixed-Term Contract based in Newbury (Hybrid). Start ASAP in March/April 2026. Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Newbury (Berkshire). Working with a global IT Consultancy helping a Telecoms client modernize it's network operations, unify inventory systems + accelerate digital transformation with ServiceNow: Key skills, experience + tasks: ServiceNow Developer with deep hands-on experience on ServiceNow platform including: CMDB, ITOM, TSOM and TSM modules. Designing, developing + implementing scalable solutions on the ServiceNow platform. Strong hands-on ServiceNow development experience in scripting, integrations + platform architecture. Building / customizing ServiceNow applications including: Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer, Workflows. Technical Skills: designing CMDB data models, ITOM/TSOM implementation, Telecom Service Management (TSM), integrating OSS/BSS systems, Glide/REST/SOAP APIs, JavaScript, Mid Server, Integration Hub, Agile/Scrum. Driving ServiceNow platform development, CMDB maturity, IT Operations automation + telecom service operations transformation. Telecoms industry experience strongly preferred. Benefits: to £90k (DOE) + 25 days holiday (plus BHs) + Hybrid Working + Pension + Health Care + More.

Ref: 23349 MW The Skills You'll Need: ServiceNow , CIS-CSM certification Your New Salary: 45-65 per hour Hybrid 12 months Agency Temp Start: ASAP Working hours : 40 hours/wk ServiceNow Developer - What You'll be Doing: This role is hands-on engineering to deliver ServiceNow solutions. Proven development and implementation experience across the ServiceNow platform Provide technical insights on the capabilities and best practices of the ServiceNow platform Engage, demonstrate and influence stakeholders in a consultative manner. Transform business requirements into technical solutions. Plan, estimate and size deliverable platform changes Design, build and implement platform changes ServiceNow Developer - The Skills You'll Need to Succeed: Strong ServiceNow development experience Hands-on development experience on the Service Portal Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP) ServiceNow integration experience ServiceNow Customer Service Management experience desirable ( CIS-CSM certification ideal) ServiceNow Certified Application Developer (CAD) Working within an Agile / SAFe environment Experience working with Jira and Confluence Experience in working in an agile work environment, Scrum or SAFe framework Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Senior WMS Developer - Blue Yonder/JDA Flexible Location (Anywhere in the UK - Hybrid) | £60,000 - £70,000 VIQU is recruiting a Senior WMS Developer to join a leading distribution organisation, working on a recently implemented Blue Yonder (JDA) WMS . This is a hands-on, senior technical role where you'll own WMS development, integrations, and enhancements, mentor junior team members, and bridge a critical technical gap. Key Responsibilities Develop and deliver Blue Yonder WMS customisations and integrations , design reports, interfaces, and data extracts using SQL. Lead on solution design, code quality, and best practice . Support system enhancements, upgrades, and configuration within the MOCA architecture. Provide 2nd/3rd line support and collaborate with infrastructure, DevOps, and operations teams. Drive continuous improvement across warehouse processes. Key Requirements Strong experience with Blue Yonder/JDA WMS , MOCA, Page Builder, Integrator, and SQL development. Solid understanding of database architecture (Oracle or SQL Server) and Linux environments. Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET/C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working - candidates from anywhere in the UK can be considered . Recently implemented WMS with significant scope for development and enhancement . Opportunity to act as the senior technical lead within the team . To apply: Reach out to Phoebe Rees . Referral bonus up to £1,000 (T&Cs apply).

Job title: ServiceNow Developer Contract: 12 months Location: London/Hybrid Rate: 700 per day inside ir35 Job Opportunity: Join the team behind one of the world's most iconic gaming and digital entertainment platforms. You'll play a key role in the Partner Platform, enabling global content creators to deliver games, media, and immersive experiences to millions of users worldwide. This is a chance to work at the heart of a platform that powers one of the biggest names in interactive entertainment, collaborating with international teams and contributing to systems used at truly global scale. Responsibilities: Enhancing and optimising an existing ServiceNow-based licensing workflow Designing and building scalable platform improvements Delivering high-quality solutions in a fast-paced environment Working closely with technical teams to drive end-to-end delivery Building integrations and improving system performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven experience building and enhancing workflows on the platform Solid Service Portal development experience Comfortable working in Agile delivery environments A mindset focused on building, problem-solving, and getting things done Strong technical skills across: JavaScript, AngularJS, HTML, CSS REST/SOAP APIs, integrations Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe / Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS / Cloud technologies Why This Role: Work on a live, business-critical platform with real impact Opportunity to own and enhance an existing system, not just maintain it Be part of a high-performing, delivery-focused team Long-term contract with strong day rate Minimal red tape - this is a role for builders, not consultants If you are interested in this role, please feel free to submit your CV. Kind Regards,

Job title : ServiceNow Solution/Technical Architect Duration : 6 months Day rate : 675 per day (Inside IR35, PAYE) Location : 2 days per week in Stratford, London office (moving to 50% in office from 1 September) Your recruitment contact is Olivia via About the organisation Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition. The team The ServiceNow Solution/Technical Architect role will include taking part in the SDLC process end to end, engaging with the stakeholders, gathering requirements, documenting, identifying solutions, provide guidance and technically support the development team to deliver the business requirement. It is the responsibility of the person in this role to support the Product Owner for the strategic delivery of ServiceNow enhancements and upgrades. It is also expected for you to produce and maintain high quality documentations and present them in the architecture design authorities. As a successful ServiceNow Solution/Technical Architect, you will be working within the ERP Product Group DevOps team within our Data Tech and Innovation (DTI) division. Collaborating with the ERP Product Group, key business owners and SMEs you will be responsible for delivering improvements and complex requirements on the platform by identifying and proposing best solutions with a strategic mindset and work alongside the Product owner to achieve the strategic missions of the platform thereby delivering value to the organisation. Role responsibilities: As a solution architect you will be responsible for engaging with stakeholders and business both proactively and reactively, to gather requirements and identify the best possible and creative solutions Document the Architecture decision papers and Architecture design documents, present them in the various decision authorities within FCA with conviction Work alongside the product owner to develop and maintain the strategic road map of the platform based on the developments happening within FCA, on the platform and in the technology world in general Make sure the technical documentation of the platform is up to date and make active contributions to it regularly Wearing your Technical architect hat, you will be capable of analysing the solutions, breakdown the requirements into stories for the developers. Ensure that the developers are following best practices while developing the stories by providing clear guidance and reviews You will be ready to roll your sleeves up and do some complex development work, integrations, develop POCs where the development team lack the skills or unable to deliver to the timeline Skills : Technical experience : 5+ years of experience on ServiceNow platform in the capacity of architecting, administering, developing, and supporting the toolset Excellent command on ITOM discovery, ITSM and CMDB modules Excellent command on the platform basics including ACLs, UI policies, Client scripts, UI actions, Business rules, Workflows, Flow Designer, Mid Server configuration and ServiceNow best practices Exposure to SecOps modules especially SIR and Vulnerability Response, HRSD will be desirable Expertise in Java scripting, integrations using Data source, REST/SOAP APIs, Integration hub etc following the best practices Experience as a solution architect, working in professional services, financial services, or the public sector / regulated environment, using architecture methodologies and tools (TOGAF, EA Sparx, RSA etc) to deliver sound high level technical designs, architecture deliverables and providing advice and guidance in relation to maintenance of an architecture road map Experience in complex and significant n-tier implementations ( 5M+), delivering architecture artefacts to software project management, SDLC, SCRUM, Agile methodologies Role-specific skills and behaviours : Ability to forge strong working relationship with stakeholders and team members Support Product Owner in their activities of prioritization, planning and release activities whilst playing an active role in the team Gather and review business, technical and operational requirements, and related information to ensure quality inputs enabling effective designs and builds that can be tested and implemented. Foster a culture of collaboration, continuous improvement, pride for the job done, psychological safety and team happiness. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. What are the next steps? If you are interested in the role, click the apply button and we will get in touch with you to discuss next steps.

Technical Support Frontend Engineer (UX) Our client is looking for a Technical Support Engineer with specifically UX and Front End experience. You will provides technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software or networked/wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 12 months Inside IR35 £215 per day Key skills & experience UI development or support experience Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial) Troubleshooting experience using browser developer tools Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus. Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Good experience with relational databases (eg MySQL, Oracle). Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner. Desirable Skills Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)