3 jobs found

ITSM Engineer Onsite in Basingstoke Up to 60,000 per annum dependent on experience + benefits package Active DV clearance is required for this role We're looking for an ITSM Tooling Engineer to support major digital transformation programmes. Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. This is an opportunity to work on high-impact, large-scale systems that demand security, resilience, and innovation. Key Responsibilities Design, install, configure, and customise ITSM tooling solutions Produce high-quality build and technical documentation Support delivery of ITSM solutions across cloud, on-prem, and hybrid environments Collaborate within Agile teams to deliver against transformation priorities Ensure solutions align with ITIL/ITSM/ITOM best practices Contribute to continuous improvement and delivery excellence Key Skills & Experience Strong experience with ITSM/Service Desk tools, such as: ServiceNow, BMC Remedy / Helix CA Service Desk Manager Cherwell, Freshworks, or ManageEngine Proven background in ITSM/ITIL frameworks (ITIL v4 certification desirable) Experience delivering secure, scalable, and resilient ITSM platforms Solid understanding of core infrastructure: Windows Server, Active Directory, Group Policy SQL Server & clustering PKI and certificate management Technical Capability Scripting and development skills, including: SQL, PowerShell, JavaScript REST APIs, C# Power BI and SQL Server Reporting If this role is of interest, apply now!

Service Management Solution Architect Location: Edinburgh Salary: Competitive Salary & Package (Dependent on Experience) Career Level: Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge. We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: Accenture's CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly 'Cloud First' & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most. You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways. If you're looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment A focus on people development through a collaborative & mutually encouraging culture with a wealth of training & development opportunities As a Service Management Solution Architect, you will: Overall solutioning including pricing strategy & delivery model Lead programmes of work that deliver Service Management solutions & strategies Translate complex business problems into robust solutions Develop & deliver presentations which resonate with senior client stakeholders Create high quality, client facing assets targeting Service Management solutions Develop & design roadmaps, implement strategies & transformation plans Scrutinise existing client environments & recommend solutions that enable a to-be vision Identify for additional opportunities within clients, using wider Accenture offerings Lead & contribute to RFP & case development Job Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are bold, digitally minded, and can successfully combine technical understanding and eye for business to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Closing Date for Applications 30/06/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 Show more Show less Qualifications Job Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are bold, digitally minded, and can successfully combine technical understanding and eye for business to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression

Service Management Solution Architect Location: Manchester Salary: Competitive Salary & Package (Dependent on Experience) Career Level: Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge. We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: Accenture's CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly 'Cloud First' & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most. You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways. If you're looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment A focus on people development through a collaborative & mutually supportive culture with a wealth of training & development opportunities As a Service Management Solution Architect, you will: Overall solutioning including pricing strategy & delivery model Manage programmes of work that deliver Service Management solutions & strategies Translate complex business problems into robust solutions Develop & deliver presentations which resonate with senior client stakeholders Create high quality, client facing assets targeting Service Management solutions Develop & design roadmaps, implement strategies & transformation plans Scrutinise existing client environments & recommend solutions that enable a to-be vision Identify for additional opportunities within clients, leveraging wider Accenture offerings Lead & contribute to RFP & business case development We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Closing Date for Applications 30/06/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS Show more Show less Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression