The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Position
As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap.
What You'll Be Doing:
Providing second line Business Central support to users in multiple countries.
Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities.
Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards.
Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment
Conducting code reviews and ensure the quality and efficiency of the developed customizations.
Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders.
Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference.
Staying up-to-date with the latest trends and technologies related to Business Central.
Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system.
Ensuring adherence SLAs & OLA’s and provide excellent customer service to internal & external stakeholders
Requirements
What You'll Bring:
At least 8 years’ experience in a Business Central developer role.
Strong experience in troubleshooting issues in Microsoft Business Central.
Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later.
Experience enhancing & developing D365 Sales, Customer service and customer insights.
Proficiency in developing in the Microsoft Power Platform.
Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML)
Developing EDI or B2B trading workflows
Solid understanding of SQL databases and ability to write efficient database queries.
Strong problem-solving and analytical skills to identify and resolve technical issues effectively.
Excellent communication skills and ability to work collaboratively in a team environment.
Detail-oriented with a strong commitment to delivering high-quality work.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management.
Preferred Skills:
Knowledge of SSRS & PowerBI would be beneficial but not essential.
Solid understanding of SQL databases and ability to write efficient database queries
Experience with integration/middleware platforms (e.g. Boomi)
Understanding of software development methodologies and best practices.
Other information
Benefits:
KPI quarterly bonus scheme
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap.
What You'll Be Doing:
Providing second line Business Central support to users in multiple countries.
Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities.
Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards.
Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment
Conducting code reviews and ensure the quality and efficiency of the developed customizations.
Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders.
Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference.
Staying up-to-date with the latest trends and technologies related to Business Central.
Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system.
Ensuring adherence SLAs & OLA’s and provide excellent customer service to internal & external stakeholders
Requirements
What You'll Bring:
At least 8 years’ experience in a Business Central developer role.
Strong experience in troubleshooting issues in Microsoft Business Central.
Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later.
Experience enhancing & developing D365 Sales, Customer service and customer insights.
Proficiency in developing in the Microsoft Power Platform.
Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML)
Developing EDI or B2B trading workflows
Solid understanding of SQL databases and ability to write efficient database queries.
Strong problem-solving and analytical skills to identify and resolve technical issues effectively.
Excellent communication skills and ability to work collaboratively in a team environment.
Detail-oriented with a strong commitment to delivering high-quality work.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management.
Preferred Skills:
Knowledge of SSRS & PowerBI would be beneficial but not essential.
Solid understanding of SQL databases and ability to write efficient database queries
Experience with integration/middleware platforms (e.g. Boomi)
Understanding of software development methodologies and best practices.
Other information
Benefits:
KPI quarterly bonus scheme
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Job Title: Business Development Executive Location: Pencoed, Bridgend Salary: 30,000 - 35,000 per annum, Uncapped Commission - OTE 47,000 Job Type: Full-time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: Our BDE team are a mission critical part of our business. We have ambitious growth plans and our BDE team will play an integral part in us achieving our growth targets. We are therefore seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Key Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. What we're looking for: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Salary: 30,000 - 35,000 per annum Uncapped Commission - realistic OTE 47,000 EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role.
02/04/2026
Full time
Job Title: Business Development Executive Location: Pencoed, Bridgend Salary: 30,000 - 35,000 per annum, Uncapped Commission - OTE 47,000 Job Type: Full-time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: Our BDE team are a mission critical part of our business. We have ambitious growth plans and our BDE team will play an integral part in us achieving our growth targets. We are therefore seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Key Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. What we're looking for: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Salary: 30,000 - 35,000 per annum Uncapped Commission - realistic OTE 47,000 EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role.
Business Development Manager Location: Midlands / North Region. Nottingham or Coventry - hybrid model, flexible days in either office. Whichever is most local. Contract Type: Permanent, full time Hours: 40 hours a week, Monday-Friday Salary: Up to 47,500 + commission + car allowance Our client are UK's leading provider of grounds maintenance and landscape creation services - and their Winter Services division plays a critical role in keeping the country moving during the toughest months of the year. Their dedicated service, Ice Watch, ensures highways, access roads, footpaths and car parks remain safe and operational throughout winter. They support a wide range of clients including schools, hospitals, universities, retail parks, industrial estates, social housing providers and commercial premises, offering tailored winter gritting, snow clearance and snow ploughing solutions. They are now looking for a driven, proactive Business Development Manager to grow and maintain their Winter Services portfolio across the Midlands and North. Key Responsibilities Business Development Identify, target and engage prospective customers across the Midlands and North. Develop and deliver a regional sales strategy, collaborating with colleagues on wider national opportunities. Manage your sales pipeline through their CRM system (Pipedrive). Achieve agreed sales targets and KPIs for your region. Increase business opportunities through a variety of routes to market. Create and maintain a comprehensive regional sales database. Complete written submissions and pricing proposals with support from internal teams. Market & Client Insight Monitor industry developments, innovations and competitor activity. Stay informed on customer expectations to ensure their services remain competitive and relevant. Attend trade shows, exhibitions, conferences and site visits to identify opportunities and strengthen relationships Relationship Management Build and maintain strong relationships across the sector and within the business. Communicate effectively with internal stakeholders, prospective clients and existing customers. Promote their profile and services throughout the region. Experience & Knowledge A strong track record in sales, ideally selling services directly to end-user clients. At least 3-5 years' experience in a fast-moving sales environment. Proven experience in proactive business development and marketing. Ability to analyse commercial projects to identify opportunities. Able to gather information from multiple internal sources and shape it into effective solutions. Confident in creating and maintaining performance databases. Why join our client? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are their people. That's why they are committed to nurturing a diverse and inclusive culture where everyone can thrive. What they offer Career development: They offer career advancement and development opportunities through bespoke apprenticeship programmes, an extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: They recognise and reward hard work with a wide-ranging benefits package designed to prioritise wellbeing, support life choices, and help in both good and challenging times. Benefits Role-specific benefits: Car allowance Annual leave: 25 days holiday plus bank holidays Family-friendly policies: Enhanced maternity and shared parental leave Employee Assistance Programmes: Support for personal and professional challenges Voluntary benefits: Discounts on retail, holidays, gym memberships, and more Financial wellbeing support: Resources to manage finances Competitive pension scheme Recognition schemes: Colleague of the month and annual awards Volunteering policy: Two days per year to support a cause of your choice Mental health support: Comprehensive resources and support About our client Our client is Europe's largest provider of grounds maintenance services and landscape creation. In the UK alone, they are a community of over 3,000 passionate colleagues shaping the future of the green industry. With a history dating back to 1919 and a turnover of 250 million, they are more than just a company, they are a force for positive change. They offer a range of services to create, maintain and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
02/04/2026
Full time
Business Development Manager Location: Midlands / North Region. Nottingham or Coventry - hybrid model, flexible days in either office. Whichever is most local. Contract Type: Permanent, full time Hours: 40 hours a week, Monday-Friday Salary: Up to 47,500 + commission + car allowance Our client are UK's leading provider of grounds maintenance and landscape creation services - and their Winter Services division plays a critical role in keeping the country moving during the toughest months of the year. Their dedicated service, Ice Watch, ensures highways, access roads, footpaths and car parks remain safe and operational throughout winter. They support a wide range of clients including schools, hospitals, universities, retail parks, industrial estates, social housing providers and commercial premises, offering tailored winter gritting, snow clearance and snow ploughing solutions. They are now looking for a driven, proactive Business Development Manager to grow and maintain their Winter Services portfolio across the Midlands and North. Key Responsibilities Business Development Identify, target and engage prospective customers across the Midlands and North. Develop and deliver a regional sales strategy, collaborating with colleagues on wider national opportunities. Manage your sales pipeline through their CRM system (Pipedrive). Achieve agreed sales targets and KPIs for your region. Increase business opportunities through a variety of routes to market. Create and maintain a comprehensive regional sales database. Complete written submissions and pricing proposals with support from internal teams. Market & Client Insight Monitor industry developments, innovations and competitor activity. Stay informed on customer expectations to ensure their services remain competitive and relevant. Attend trade shows, exhibitions, conferences and site visits to identify opportunities and strengthen relationships Relationship Management Build and maintain strong relationships across the sector and within the business. Communicate effectively with internal stakeholders, prospective clients and existing customers. Promote their profile and services throughout the region. Experience & Knowledge A strong track record in sales, ideally selling services directly to end-user clients. At least 3-5 years' experience in a fast-moving sales environment. Proven experience in proactive business development and marketing. Ability to analyse commercial projects to identify opportunities. Able to gather information from multiple internal sources and shape it into effective solutions. Confident in creating and maintaining performance databases. Why join our client? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are their people. That's why they are committed to nurturing a diverse and inclusive culture where everyone can thrive. What they offer Career development: They offer career advancement and development opportunities through bespoke apprenticeship programmes, an extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: They recognise and reward hard work with a wide-ranging benefits package designed to prioritise wellbeing, support life choices, and help in both good and challenging times. Benefits Role-specific benefits: Car allowance Annual leave: 25 days holiday plus bank holidays Family-friendly policies: Enhanced maternity and shared parental leave Employee Assistance Programmes: Support for personal and professional challenges Voluntary benefits: Discounts on retail, holidays, gym memberships, and more Financial wellbeing support: Resources to manage finances Competitive pension scheme Recognition schemes: Colleague of the month and annual awards Volunteering policy: Two days per year to support a cause of your choice Mental health support: Comprehensive resources and support About our client Our client is Europe's largest provider of grounds maintenance services and landscape creation. In the UK alone, they are a community of over 3,000 passionate colleagues shaping the future of the green industry. With a history dating back to 1919 and a turnover of 250 million, they are more than just a company, they are a force for positive change. They offer a range of services to create, maintain and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Full job description Business Development Director (Building Services/ Engineering) Romsey, Hampshire (Office / Field-Based) £95,000 - £100,000 (OTE £120k+) + Bonus + Private Healthcare + Progression Are you a senior Business Development professional with experience in building services, FM, or engineering, looking for a high-impact role where you can drive growth, win major contracts, and shape the future of a business? On offer is the opportunity to join a forward-thinking, growing organisation in a strategically critical role, where you will take ownership of new business across Projects and Planned Preventive Maintenance (PPM). This is a leadership position with real influence, offering progression into senior commercial leadership while driving significant revenue growth. In this role, you will identify and win high-value opportunities across key sectors including healthcare, defence, commercial, and manufacturing. You will build and manage a strong pipeline, lead client engagement and bid activity, and play a key role in shaping sales strategy and expanding market presence. This role would suit a Business Development Director, Head of Sales, or Senior Business Development Manager from a building services, FM, or engineering background, looking for a strategic, high-value role with leadership responsibility and strong earning potential. The Role Drive new business across Projects and PPM services Build and convert a high-value pipeline through networking and partnerships Lead bids, proposals, and client presentations Develop regional sales strategy and support team performance Office & field-based role (Romsey / UK travel) The Person Proven business development experience in building services / FM / engineering Strong network and ability to win high-value contracts Leadership experience managing or mentoring teams Strategic mindset with a hands-on approach to winning business Full UK Driving Licence Ref:(phone number removed) Key Words: Business Development Director, Head of Sales, FM, Facilities Management, Building Services, Engineering Sales, Commercial Director, Hampshire, Romsey If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Peopleforge Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website and provided upon application.
02/04/2026
Full time
Full job description Business Development Director (Building Services/ Engineering) Romsey, Hampshire (Office / Field-Based) £95,000 - £100,000 (OTE £120k+) + Bonus + Private Healthcare + Progression Are you a senior Business Development professional with experience in building services, FM, or engineering, looking for a high-impact role where you can drive growth, win major contracts, and shape the future of a business? On offer is the opportunity to join a forward-thinking, growing organisation in a strategically critical role, where you will take ownership of new business across Projects and Planned Preventive Maintenance (PPM). This is a leadership position with real influence, offering progression into senior commercial leadership while driving significant revenue growth. In this role, you will identify and win high-value opportunities across key sectors including healthcare, defence, commercial, and manufacturing. You will build and manage a strong pipeline, lead client engagement and bid activity, and play a key role in shaping sales strategy and expanding market presence. This role would suit a Business Development Director, Head of Sales, or Senior Business Development Manager from a building services, FM, or engineering background, looking for a strategic, high-value role with leadership responsibility and strong earning potential. The Role Drive new business across Projects and PPM services Build and convert a high-value pipeline through networking and partnerships Lead bids, proposals, and client presentations Develop regional sales strategy and support team performance Office & field-based role (Romsey / UK travel) The Person Proven business development experience in building services / FM / engineering Strong network and ability to win high-value contracts Leadership experience managing or mentoring teams Strategic mindset with a hands-on approach to winning business Full UK Driving Licence Ref:(phone number removed) Key Words: Business Development Director, Head of Sales, FM, Facilities Management, Building Services, Engineering Sales, Commercial Director, Hampshire, Romsey If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Peopleforge Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website and provided upon application.
Are you a dynamic, strategic and results driven Business Development Manager looking for a new challenge in the Liverpool / Runcorn area? If you thrive in a fast-paced environment, excel at building strong client relationships, and are passionate about driving growth, this Business Development Manage r opportunity could be the perfect next step in your career. The Role Driver Hire has a 40-year history and is today the UK s largest specialist logistics recruiter, supplying thousands of temporary drivers and other staff to businesses every single day. As a Business Development Manager, your role is crucial in expanding Driver Hire s customer base across Merseyside. Key Responsibilities Identify and pursue new business opportunities within the Liverpool & Runcorn areas Develop and implement effective sales strategies to maximise sales and profitability Build and maintain relationships with key decision-makers and stakeholders Present our brand and services with professionalism and expertise Work closely with the operations team in Merseyside to ensure seamless delivery of recruitment solutions to our clients Oversee the entire sales cycle with diligence and precision, from initial prospecting, to negotiation and contract finalisation, ensuring optimal outcomes and client satisfaction What do you need to be successful? As well as having a proven track record of sales success in a previous role; Ability to effectively engage and influence key stakeholders at all levels of an organisation Strong business acumen and strategic thinking, coupled with a results-driven mindset Ambitious and eager to achieve great things both individually and as a team A pro-active and adaptable approach to problem-solving, coupled with the resilience and tenacity to overcome obstacles and achieve success in a fast-paced competitive environment Full, UK driving licence This Business Development Manager role would particularly suit someone with experience in recruitment or logistics sales. Candidates who have worked as a Business Development Manager, recruitment consultant, 360 recruiter, account manager, or sales executive will bring valuable experience to the position. Why work for Driver Hire? In this Business Development Manager role expect an attractive rewards package including: A competitive salary of £45-50k p/a DOE + company car Uncapped commission structure on all business generated, plus team related bonuses Professional development opportunities with our internal and external training courses Benefits scheme providing you with retail and gym discounts, virtual GP service, and money back for healthcare such as dental, optical and physio treatments for you and any dependent children 33 days holiday (including Bank Holidays), plus an extra day off on your birthday An optional paid day off every year to volunteer in your local community Fantastic supportive and welcoming culture, with regular staff meetings and team building events Our staff are important to us, so we regularly benchmark ourselves against our competitors. In our most recent staff survey (December 2025), 96% stated they are proud or very proud to work for Driver Hire. In 2023 we celebrated our 40th anniversary year, we have also been reaccredited by the leading independent business culture assessment organisation, Investors in People . Driver Hire was first accredited in 1995 and maintained its marque for nearly 30 years. Last year we re ahead of the overall industry average benchmark scores. If you re an ambitious Business Development Manager who enjoys winning new business, building relationships, and making a measurable commercial impact, this could be the opportunity you ve been waiting for. Apply today to join Driver Hire as our next Business Development Manager and be part of a business that values ambition, performance, and teamwork.
02/04/2026
Full time
Are you a dynamic, strategic and results driven Business Development Manager looking for a new challenge in the Liverpool / Runcorn area? If you thrive in a fast-paced environment, excel at building strong client relationships, and are passionate about driving growth, this Business Development Manage r opportunity could be the perfect next step in your career. The Role Driver Hire has a 40-year history and is today the UK s largest specialist logistics recruiter, supplying thousands of temporary drivers and other staff to businesses every single day. As a Business Development Manager, your role is crucial in expanding Driver Hire s customer base across Merseyside. Key Responsibilities Identify and pursue new business opportunities within the Liverpool & Runcorn areas Develop and implement effective sales strategies to maximise sales and profitability Build and maintain relationships with key decision-makers and stakeholders Present our brand and services with professionalism and expertise Work closely with the operations team in Merseyside to ensure seamless delivery of recruitment solutions to our clients Oversee the entire sales cycle with diligence and precision, from initial prospecting, to negotiation and contract finalisation, ensuring optimal outcomes and client satisfaction What do you need to be successful? As well as having a proven track record of sales success in a previous role; Ability to effectively engage and influence key stakeholders at all levels of an organisation Strong business acumen and strategic thinking, coupled with a results-driven mindset Ambitious and eager to achieve great things both individually and as a team A pro-active and adaptable approach to problem-solving, coupled with the resilience and tenacity to overcome obstacles and achieve success in a fast-paced competitive environment Full, UK driving licence This Business Development Manager role would particularly suit someone with experience in recruitment or logistics sales. Candidates who have worked as a Business Development Manager, recruitment consultant, 360 recruiter, account manager, or sales executive will bring valuable experience to the position. Why work for Driver Hire? In this Business Development Manager role expect an attractive rewards package including: A competitive salary of £45-50k p/a DOE + company car Uncapped commission structure on all business generated, plus team related bonuses Professional development opportunities with our internal and external training courses Benefits scheme providing you with retail and gym discounts, virtual GP service, and money back for healthcare such as dental, optical and physio treatments for you and any dependent children 33 days holiday (including Bank Holidays), plus an extra day off on your birthday An optional paid day off every year to volunteer in your local community Fantastic supportive and welcoming culture, with regular staff meetings and team building events Our staff are important to us, so we regularly benchmark ourselves against our competitors. In our most recent staff survey (December 2025), 96% stated they are proud or very proud to work for Driver Hire. In 2023 we celebrated our 40th anniversary year, we have also been reaccredited by the leading independent business culture assessment organisation, Investors in People . Driver Hire was first accredited in 1995 and maintained its marque for nearly 30 years. Last year we re ahead of the overall industry average benchmark scores. If you re an ambitious Business Development Manager who enjoys winning new business, building relationships, and making a measurable commercial impact, this could be the opportunity you ve been waiting for. Apply today to join Driver Hire as our next Business Development Manager and be part of a business that values ambition, performance, and teamwork.
Lead Architect Reading - Hybrid working Perm The Lead Architect sits at the centre of MBNL's technology ecosystem, providing architectural direction across business, enterprise, data, and technology domains. Reporting into the Head of Technology & Information, this role ensures that MBNL's systems and platforms are secure, compliant, future-ready, and aligned to business strategy. Operating at senior level, you'll influence investment choices, guide complex supplier-led delivery, and promote innovation across MBNL and its shareholder ecosystem-balancing today's operational needs with tomorrow's growth. Why this role matters Every major business outcome depends on technology working together, not in silos. This role ensures MBNL's technology landscape remains coherent, resilient, and adaptable-supporting regulatory compliance today while enabling innovation tomorrow. You'll shape how choices are made, how suppliers deliver, and how technology investments translate into real business value for shareholders and customers alike. What you'll be here to do You'll be the architectural authority across MBNL-setting direction, enabling delivery, and protecting long-term value. You'll: Enterprise & Business Architecture Leadership Partner with MBNL leadership and shareholder stakeholders to define and evolve MBNL's Business and Enterprise Architecture. Develop, maintain, and communicate multi-year architecture models spanning Corporate, OSS, BSS, data, and technology domains. Manage alignment across internal platforms and external domains (shareholders, managed service providers, and third parties). Strategy, Governance & Assurance Shape and govern enterprise architecture principles, standards, and policies, ensuring compliance with regulatory and security requirements. Chair architecture review boards, providing final sign-off on strategic architectural choices. Hold suppliers to account for solution design (largely outsourced), ensuring alignment with enterprise architecture and best practice. Technology Strategy & Innovation Contribute to the IT, Security, and Data Strategy, ensuring alignment to business outcomes and future growth. Monitor emerging technologies and trends-particularly AI, Machine Learning, Cloud platforms, data analytics, and insight-and promote innovations that deliver measurable business value. Direct initiatives to optimise system architectures, improve operational efficiency, and maximise return on technology investment. Stakeholder Engagement & Influence Collaborate with senior leaders, business units, IT teams, and suppliers to translate business goals into a clear architectural vision. Present architecture roadmaps, trade-offs, and impact assessments to executive stakeholders. Represent MBNL in external forums, vendor strategy sessions, and industry groups, influencing direction and sharing insight. Leadership & Culture Act as a role model for the MBNL Behaviours-questioning the status quo, building trust, and driving continuous improvement. Coach and support managers and leaders, embedding architectural thinking and constructive feedback into everyday ways of working. Develop people to shine-raising architectural maturity across the organisation. Who we're looking for You're a senior architect with the credibility, judgement, and communication skills to operate at board and shareholder level. You'll come with the following: Significant experience (typically 10+ years) as an Enterprise Architect, ideally in telecommunications or similarly complex environments. Proven ability to define and communicate enterprise architecture in large organisations. Experience setting up and managing large, multi-year outsourcing arrangements with strategic partners. Track record of delivering complex IT programmes to stakeholder satisfaction. Excellent communication and presentation skills-able to influence at executive level. Leadership capability in cross-functional, matrixed organisations. If you also have the following, we're especially interested in talking to you: Knowledge of mobile telecommunications networks, including RAN processes and best practice. Experience of asset management in a telecoms environment. Experience working in a joint venture organisation. Relevant architectural or technology qualifications (or equivalent depth of experience). If you thrive on influence, enjoy balancing strategy with pragmatism, and want to leave a lasting architectural legacy, this role offers exceptional scope and impact. Project People is acting as an Employment Agency in relation to this vacancy.
02/04/2026
Full time
Lead Architect Reading - Hybrid working Perm The Lead Architect sits at the centre of MBNL's technology ecosystem, providing architectural direction across business, enterprise, data, and technology domains. Reporting into the Head of Technology & Information, this role ensures that MBNL's systems and platforms are secure, compliant, future-ready, and aligned to business strategy. Operating at senior level, you'll influence investment choices, guide complex supplier-led delivery, and promote innovation across MBNL and its shareholder ecosystem-balancing today's operational needs with tomorrow's growth. Why this role matters Every major business outcome depends on technology working together, not in silos. This role ensures MBNL's technology landscape remains coherent, resilient, and adaptable-supporting regulatory compliance today while enabling innovation tomorrow. You'll shape how choices are made, how suppliers deliver, and how technology investments translate into real business value for shareholders and customers alike. What you'll be here to do You'll be the architectural authority across MBNL-setting direction, enabling delivery, and protecting long-term value. You'll: Enterprise & Business Architecture Leadership Partner with MBNL leadership and shareholder stakeholders to define and evolve MBNL's Business and Enterprise Architecture. Develop, maintain, and communicate multi-year architecture models spanning Corporate, OSS, BSS, data, and technology domains. Manage alignment across internal platforms and external domains (shareholders, managed service providers, and third parties). Strategy, Governance & Assurance Shape and govern enterprise architecture principles, standards, and policies, ensuring compliance with regulatory and security requirements. Chair architecture review boards, providing final sign-off on strategic architectural choices. Hold suppliers to account for solution design (largely outsourced), ensuring alignment with enterprise architecture and best practice. Technology Strategy & Innovation Contribute to the IT, Security, and Data Strategy, ensuring alignment to business outcomes and future growth. Monitor emerging technologies and trends-particularly AI, Machine Learning, Cloud platforms, data analytics, and insight-and promote innovations that deliver measurable business value. Direct initiatives to optimise system architectures, improve operational efficiency, and maximise return on technology investment. Stakeholder Engagement & Influence Collaborate with senior leaders, business units, IT teams, and suppliers to translate business goals into a clear architectural vision. Present architecture roadmaps, trade-offs, and impact assessments to executive stakeholders. Represent MBNL in external forums, vendor strategy sessions, and industry groups, influencing direction and sharing insight. Leadership & Culture Act as a role model for the MBNL Behaviours-questioning the status quo, building trust, and driving continuous improvement. Coach and support managers and leaders, embedding architectural thinking and constructive feedback into everyday ways of working. Develop people to shine-raising architectural maturity across the organisation. Who we're looking for You're a senior architect with the credibility, judgement, and communication skills to operate at board and shareholder level. You'll come with the following: Significant experience (typically 10+ years) as an Enterprise Architect, ideally in telecommunications or similarly complex environments. Proven ability to define and communicate enterprise architecture in large organisations. Experience setting up and managing large, multi-year outsourcing arrangements with strategic partners. Track record of delivering complex IT programmes to stakeholder satisfaction. Excellent communication and presentation skills-able to influence at executive level. Leadership capability in cross-functional, matrixed organisations. If you also have the following, we're especially interested in talking to you: Knowledge of mobile telecommunications networks, including RAN processes and best practice. Experience of asset management in a telecoms environment. Experience working in a joint venture organisation. Relevant architectural or technology qualifications (or equivalent depth of experience). If you thrive on influence, enjoy balancing strategy with pragmatism, and want to leave a lasting architectural legacy, this role offers exceptional scope and impact. Project People is acting as an Employment Agency in relation to this vacancy.
JB494: Business Development Manager Salary: £34,000 - £39,100 per annum + commission Location: Leeds Overview: First Military Recruitment are currently seeking a Business Development Manager on behalf of one of our clients. You will play a vital part in driving the sales function, ensuring the continued success and growth of training services. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the Business Development Manager: To deliver a first class consultative sales experience to prospects and customers across the range of products and services. To achieve agreed personal sales targets across the range of products and services. Develop and deliver sales presentations using a range of media and techniques to achieve successful outcomes. Maintain regular, effective and timely interventions with all prospects and customers ensuring that aII contact is recorded in the CRM. Manage personal pipeline of opportunities to ensure achievement of personal objectives and contribution to team targets. Develop business proposals for prospects and customers. Carry out sales meetings with prospects and customers. Gather and share intelligence to support the strategic and operational planning. Establish and maintain effective working relationships with management, co workers, learners, companies and the general public. Adhere to stated policies and procedures relating to health and safety, and quality management that are applicable to the role. Arrange and participate in meetings, team events, staff meetings and open days/events. This includes the taking of minutes when requested by management. Arrange and organise (or assist with) events to promote the company, apprentices and achievements, to include effective communication with all the stakeholders of the event ensuring all the relevant information is passed on and understood. Any other duties commensurate with this post. Skills and Qualifications for the Business Development Manager: Experience in a similar position and sector would a distinct advantage. A full driving licence and use of own vehicle is essential as the successful candidate will be responsible for the West Yorkshire area This is a home base position with the candidate ideally located central to the sales area. Benefits for the Business Development Manager: 42 days annual leave (including bank holidays) Pension scheme which is 5% employee contribution and 7% employer contribution Life insurance (4 x annual salary) Private health care (after a 3 month qualifying period). Branded workwear. Salary: £34,000 - £39,100 per annum + commission Location: Leeds
02/04/2026
Full time
JB494: Business Development Manager Salary: £34,000 - £39,100 per annum + commission Location: Leeds Overview: First Military Recruitment are currently seeking a Business Development Manager on behalf of one of our clients. You will play a vital part in driving the sales function, ensuring the continued success and growth of training services. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the Business Development Manager: To deliver a first class consultative sales experience to prospects and customers across the range of products and services. To achieve agreed personal sales targets across the range of products and services. Develop and deliver sales presentations using a range of media and techniques to achieve successful outcomes. Maintain regular, effective and timely interventions with all prospects and customers ensuring that aII contact is recorded in the CRM. Manage personal pipeline of opportunities to ensure achievement of personal objectives and contribution to team targets. Develop business proposals for prospects and customers. Carry out sales meetings with prospects and customers. Gather and share intelligence to support the strategic and operational planning. Establish and maintain effective working relationships with management, co workers, learners, companies and the general public. Adhere to stated policies and procedures relating to health and safety, and quality management that are applicable to the role. Arrange and participate in meetings, team events, staff meetings and open days/events. This includes the taking of minutes when requested by management. Arrange and organise (or assist with) events to promote the company, apprentices and achievements, to include effective communication with all the stakeholders of the event ensuring all the relevant information is passed on and understood. Any other duties commensurate with this post. Skills and Qualifications for the Business Development Manager: Experience in a similar position and sector would a distinct advantage. A full driving licence and use of own vehicle is essential as the successful candidate will be responsible for the West Yorkshire area This is a home base position with the candidate ideally located central to the sales area. Benefits for the Business Development Manager: 42 days annual leave (including bank holidays) Pension scheme which is 5% employee contribution and 7% employer contribution Life insurance (4 x annual salary) Private health care (after a 3 month qualifying period). Branded workwear. Salary: £34,000 - £39,100 per annum + commission Location: Leeds
Business Development Manager This is a fantastic opportunity for an experience Business Development Manager with strong account management skills who has experience across the wooden packaging industry to join a growing organisation Salary: £50,000 + Benefits Bonus: £10,000 Car / Car Allowance Location: Field based around West, Southwest, South of London Responsibilities: To represent the Group of Companies in a professional and efficient manner at all times. Building relationships with existing and new customers to support the business in its strategic plan to increase profitable sales by 50% over the next 5 years. Managing ongoing business accounts whilst building new relationships: Account manage designated existing accounts effectively and ensure all available opportunities to grow those accounts are capitalised upon Grow your network of contacts within each organisation to ensure you have a broad spread across all departmental, decision makers Network across social media platforms Prospect for potential new clients to generate an increase in sales: This will include an element of cold calling, telephone contact and use of all social media platforms (LinkedIn) to generate new leads Identify key decision makers and develop strong, working relationships Follow-up all enquiries coming into the business via the website Ensure all customer/prospect activity is logged via the in-house CRM system and ensure all customer/prospect records are kept updated with relevant information Attend annual industry conferences and exhibitions as and when required to generate new leads ensure all leads are updated on CRM system and followed up effectively Participate in calculating client quotations: Work with technical sales to ensure we deliver clients requirements on design (fit for purpose), quality and price. Ensure all relevant information is provided to the estimating team Sell a solution. Seek to identify opportunities for additional product development look at new markets and bring opportunities to the fore. Develop a thorough understanding of the company s capabilities: Look to cross-sell all Group services identify Joinery opportunities, sell wherever possible Promote the Group and Timber Packaging Division as a whole at all times Achieving targets and attending sales meetings submitting reports: Deliver sales against personal sales targets in line with Group strategy Produce monthly report for Sales Director providing detail of existing threats and upcoming opportunities, market feedback re competitor activity/pricing etc. Produce and deliver presentation summarising territory performance for quarterly sales meeting.
02/04/2026
Full time
Business Development Manager This is a fantastic opportunity for an experience Business Development Manager with strong account management skills who has experience across the wooden packaging industry to join a growing organisation Salary: £50,000 + Benefits Bonus: £10,000 Car / Car Allowance Location: Field based around West, Southwest, South of London Responsibilities: To represent the Group of Companies in a professional and efficient manner at all times. Building relationships with existing and new customers to support the business in its strategic plan to increase profitable sales by 50% over the next 5 years. Managing ongoing business accounts whilst building new relationships: Account manage designated existing accounts effectively and ensure all available opportunities to grow those accounts are capitalised upon Grow your network of contacts within each organisation to ensure you have a broad spread across all departmental, decision makers Network across social media platforms Prospect for potential new clients to generate an increase in sales: This will include an element of cold calling, telephone contact and use of all social media platforms (LinkedIn) to generate new leads Identify key decision makers and develop strong, working relationships Follow-up all enquiries coming into the business via the website Ensure all customer/prospect activity is logged via the in-house CRM system and ensure all customer/prospect records are kept updated with relevant information Attend annual industry conferences and exhibitions as and when required to generate new leads ensure all leads are updated on CRM system and followed up effectively Participate in calculating client quotations: Work with technical sales to ensure we deliver clients requirements on design (fit for purpose), quality and price. Ensure all relevant information is provided to the estimating team Sell a solution. Seek to identify opportunities for additional product development look at new markets and bring opportunities to the fore. Develop a thorough understanding of the company s capabilities: Look to cross-sell all Group services identify Joinery opportunities, sell wherever possible Promote the Group and Timber Packaging Division as a whole at all times Achieving targets and attending sales meetings submitting reports: Deliver sales against personal sales targets in line with Group strategy Produce monthly report for Sales Director providing detail of existing threats and upcoming opportunities, market feedback re competitor activity/pricing etc. Produce and deliver presentation summarising territory performance for quarterly sales meeting.
Account Manager IT Managed Services (MSP) Location: UK (Hybrid working available) Industry: Managed IT Services / Technology Salary: £50,000 + £30,000 OTE An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth. This role is ideal for someone with B2B account management experience , ideally within the IT or MSP sector , who enjoys working closely with clients and helping them maximise the value of their technology solutions. The Role Build and maintain strong relationships with key client stakeholders Act as the primary point of contact and advocate for client needs Understand client requirements and recommend appropriate IT solutions Manage contract renewals and protect recurring revenue streams Identify cross-sell and upsell opportunities across the service portfolio Conduct regular client reviews and strategic account planning Work closely with internal technical and delivery teams to ensure excellent service delivery Support clients with cyber security best practices including Cyber Essentials guidance Collaborate with marketing and internal teams on client communications and updates Key Skills & Experience Experience in B2B Account Management or Client Services Ideally experience working in an IT Managed Service Provider (MSP) environment Strong communication and relationship-building skills Commercially aware with confidence discussing pricing and contracts Ability to manage multiple client relationships and priorities Proactive and client-focused with a strong customer service mindset Familiarity with IT services, infrastructure, or managed support environments What s on Offer Opportunity to join a growing MSP with ambitious expansion plans Work with a wide range of clients across different industries Supportive team environment with strong collaboration across departments Ongoing training and development opportunities Clear progression within a growing technology services business The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
02/04/2026
Full time
Account Manager IT Managed Services (MSP) Location: UK (Hybrid working available) Industry: Managed IT Services / Technology Salary: £50,000 + £30,000 OTE An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth. This role is ideal for someone with B2B account management experience , ideally within the IT or MSP sector , who enjoys working closely with clients and helping them maximise the value of their technology solutions. The Role Build and maintain strong relationships with key client stakeholders Act as the primary point of contact and advocate for client needs Understand client requirements and recommend appropriate IT solutions Manage contract renewals and protect recurring revenue streams Identify cross-sell and upsell opportunities across the service portfolio Conduct regular client reviews and strategic account planning Work closely with internal technical and delivery teams to ensure excellent service delivery Support clients with cyber security best practices including Cyber Essentials guidance Collaborate with marketing and internal teams on client communications and updates Key Skills & Experience Experience in B2B Account Management or Client Services Ideally experience working in an IT Managed Service Provider (MSP) environment Strong communication and relationship-building skills Commercially aware with confidence discussing pricing and contracts Ability to manage multiple client relationships and priorities Proactive and client-focused with a strong customer service mindset Familiarity with IT services, infrastructure, or managed support environments What s on Offer Opportunity to join a growing MSP with ambitious expansion plans Work with a wide range of clients across different industries Supportive team environment with strong collaboration across departments Ongoing training and development opportunities Clear progression within a growing technology services business The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
The Opportunity: A world leader in Missiles and Missile Systems, MBDA is a multi-national group, employing 18,000 employees across Europe. An exciting opportunity has arisen for an experienced Integrated Logistics Support (ILS) Manager to join our Customer Support & Services (CSS) team. The successful candidate will be responsible for leading and delivering ILS activities for future Domestic and Export customers across two of our in-service Missile Systems. The ILS Managers role is to influence the system design and to design a support solution in order to ensure our ability to provide effective through-life support to our products upon entry to service. Salary:Up to £65,000 depending on experience Dynamic (hybrid) working: 1-2 days a week in the office Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to 21% (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Key Responsibilities: Lead the development and implementation of ILS strategies and plans in line with customer and contractual requirements embedded within the Project Design Authority Manage ILS activities across the full lifecycle, including concept, design, manufacture through to in service. The specific products for this role are in the manufacture phase, however as your career develops you would expect to move to different products in different phases of their life cycle. Developing a robust Through Life Support Policy Ensure compliance with relevant ASD S-Series standards as required, including (but not limited to): S1000D (Technical Publications) S2000M (Material Management) S3000L (Logistics Support Analysis) S4000P (Preventive Maintenance) S5000F (In-Service Data Feedback) DefStan 00-600 Current MoD ILS standards Oversee Logistics Support Analysis (LSA), maintenance task analysis, spares modelling and provisioning, support equipment development and design, training and technical documentation Act as the primary ILS point of contact for customers and key stakeholders Oversee delivery of the support equipment within the UK and internationally Support bid and proposal activities, including ILS costing and risk assessment Manage and mentor ILS practitioners within the programme or functional team Ensure ILS risks, assumptions and dependencies are identified and managed effectively What we're looking for from you: Proven experience in an ILS, Supportability or Through-Life Support role within the defence or aerospace sector A broad-based engineering background, preferably degree level qualified or equivalent in a technical discipline, ideally with substantial knowledge and experience of Weapon System development or support. Strong working knowledge of ASD S-Series ILS standards and their practical application Experience working with UK MOD customers and defence primes (desirable) Ability to influence multidisciplinary teams and communicate effectively with both technical and non-technical stakeholders across an international environment Experience supporting bids and proposals Prioritisation and ability to deal with multiple, sometimes conflicting, issues on a regular basis Ability to lead a team, carry out strategic planning of work, and ensuring commitments are always met Effective communication skills, both written and verbal, with the ability to influence and negotiate with internal and external stakeholders across the enterprise Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
02/04/2026
Full time
The Opportunity: A world leader in Missiles and Missile Systems, MBDA is a multi-national group, employing 18,000 employees across Europe. An exciting opportunity has arisen for an experienced Integrated Logistics Support (ILS) Manager to join our Customer Support & Services (CSS) team. The successful candidate will be responsible for leading and delivering ILS activities for future Domestic and Export customers across two of our in-service Missile Systems. The ILS Managers role is to influence the system design and to design a support solution in order to ensure our ability to provide effective through-life support to our products upon entry to service. Salary:Up to £65,000 depending on experience Dynamic (hybrid) working: 1-2 days a week in the office Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to 21% (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Key Responsibilities: Lead the development and implementation of ILS strategies and plans in line with customer and contractual requirements embedded within the Project Design Authority Manage ILS activities across the full lifecycle, including concept, design, manufacture through to in service. The specific products for this role are in the manufacture phase, however as your career develops you would expect to move to different products in different phases of their life cycle. Developing a robust Through Life Support Policy Ensure compliance with relevant ASD S-Series standards as required, including (but not limited to): S1000D (Technical Publications) S2000M (Material Management) S3000L (Logistics Support Analysis) S4000P (Preventive Maintenance) S5000F (In-Service Data Feedback) DefStan 00-600 Current MoD ILS standards Oversee Logistics Support Analysis (LSA), maintenance task analysis, spares modelling and provisioning, support equipment development and design, training and technical documentation Act as the primary ILS point of contact for customers and key stakeholders Oversee delivery of the support equipment within the UK and internationally Support bid and proposal activities, including ILS costing and risk assessment Manage and mentor ILS practitioners within the programme or functional team Ensure ILS risks, assumptions and dependencies are identified and managed effectively What we're looking for from you: Proven experience in an ILS, Supportability or Through-Life Support role within the defence or aerospace sector A broad-based engineering background, preferably degree level qualified or equivalent in a technical discipline, ideally with substantial knowledge and experience of Weapon System development or support. Strong working knowledge of ASD S-Series ILS standards and their practical application Experience working with UK MOD customers and defence primes (desirable) Ability to influence multidisciplinary teams and communicate effectively with both technical and non-technical stakeholders across an international environment Experience supporting bids and proposals Prioritisation and ability to deal with multiple, sometimes conflicting, issues on a regular basis Ability to lead a team, carry out strategic planning of work, and ensuring commitments are always met Effective communication skills, both written and verbal, with the ability to influence and negotiate with internal and external stakeholders across the enterprise Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
IT Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role so no working from home. As my client is quite rural you will need your own transport to be considered. You will need to undergo an enhanced DBS if successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve the service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support Management experience and 2 years project management experience. Familiar with integrated application environments, including Information Systems, CRM (MIS) and Virtual Learning Environments using Azure services. Familiar with methodologies and project tools such as PRINCE2 and Microsoft Project. Familiar with specified high-level programming languages (e.g. Power Automate, PowerBI), and integration techniques (e.g. API, Wonde). Please only apply if you have the above skills, you drive, live near to Thatcham and you are looking for a good solid permanent career within the IT Industry.
02/04/2026
Full time
IT Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role so no working from home. As my client is quite rural you will need your own transport to be considered. You will need to undergo an enhanced DBS if successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve the service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support Management experience and 2 years project management experience. Familiar with integrated application environments, including Information Systems, CRM (MIS) and Virtual Learning Environments using Azure services. Familiar with methodologies and project tools such as PRINCE2 and Microsoft Project. Familiar with specified high-level programming languages (e.g. Power Automate, PowerBI), and integration techniques (e.g. API, Wonde). Please only apply if you have the above skills, you drive, live near to Thatcham and you are looking for a good solid permanent career within the IT Industry.
Job Title: Trainee Proclaim Developer Location: Sharston, Manchester, M22 4SN Salary : Up to £30,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express is currently looking to appoint a Trainee Proclaim Developer, who will be responsible for assisting in the development and day to day administration of the Proclaim case management system. Access Legal Proclaim - Case management for today's UK law firms The role will be working with our Development Manager, nine other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. The role will mainly involve developing and modifying the Proclaim case management system based on business needs through a combination of coding using the built in language editor and screen design and using built in developer tools. In addition to development, the role will encompass the day-to-day administration of the Proclaim system and you would also be expected to support users of Proclaim with any issues. There may be opportunities to use other coding languages where required to integrate Proclaim with third party applications. You will need a great deal of co-operation with the general IT department and Operations department. Full training in the maintenance, administration, and development of Proclaim will be provided - the successful candidate must bring a strong work ethic, analytical approach and display the ability to apply a common-sense approach to problem solving. Person Specification: Essential: Excellent analytical and problem-solving skills. Effective communication skills. A methodical approach to working on large projects. Ability to clearly document planned and completed work. Excellent organisation and time management skills. Ability to work as part of a team in the delivery of projects. Ability to work under pressure to deadlines. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the needs of the business Desired: Programming experience/qualification or equivalent academic qualification. General understanding of common database programming and query languages. Working with data in software eg: Microsoft Excel Salary & Hours Salary of up to £30,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being- 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Junior Proclaim Developer, Trainee Case Management Developer, Trainee Proclaim Developer, IT Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
02/04/2026
Full time
Job Title: Trainee Proclaim Developer Location: Sharston, Manchester, M22 4SN Salary : Up to £30,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express is currently looking to appoint a Trainee Proclaim Developer, who will be responsible for assisting in the development and day to day administration of the Proclaim case management system. Access Legal Proclaim - Case management for today's UK law firms The role will be working with our Development Manager, nine other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. The role will mainly involve developing and modifying the Proclaim case management system based on business needs through a combination of coding using the built in language editor and screen design and using built in developer tools. In addition to development, the role will encompass the day-to-day administration of the Proclaim system and you would also be expected to support users of Proclaim with any issues. There may be opportunities to use other coding languages where required to integrate Proclaim with third party applications. You will need a great deal of co-operation with the general IT department and Operations department. Full training in the maintenance, administration, and development of Proclaim will be provided - the successful candidate must bring a strong work ethic, analytical approach and display the ability to apply a common-sense approach to problem solving. Person Specification: Essential: Excellent analytical and problem-solving skills. Effective communication skills. A methodical approach to working on large projects. Ability to clearly document planned and completed work. Excellent organisation and time management skills. Ability to work as part of a team in the delivery of projects. Ability to work under pressure to deadlines. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the needs of the business Desired: Programming experience/qualification or equivalent academic qualification. General understanding of common database programming and query languages. Working with data in software eg: Microsoft Excel Salary & Hours Salary of up to £30,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being- 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Junior Proclaim Developer, Trainee Case Management Developer, Trainee Proclaim Developer, IT Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
02/04/2026
Full time
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.
02/04/2026
Full time
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.
Job Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: 250.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process. Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets. Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery. Key Responsibilities: Provide expert support and guidance to users experiencing technical issues. Collaborate with the wider ICT team to share best practices and enhance service delivery. Manage and maintain effective communication channels between users and ICT. Act as a service recovery manager for high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused approach. Strong problem-solving skills and the ability to think logically in fast-paced situations. A commitment to ongoing professional development. Why Join Us? Work in a supportive and collaborative environment where your contributions matter. Be part of a team that values flexibility, adaptability, and teamwork. Ready to Take the Next Step? If you are enthusiastic about technology and eager to help others, we want to hear from you! Apply today to join our client's dynamic team as a MEM Laptop Refresh Incident Call Handler Don't miss out on this fantastic opportunity to grow your career in IT! Let's make technology work for everyone-together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
02/04/2026
Seasonal
Job Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: 250.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process. Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets. Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery. Key Responsibilities: Provide expert support and guidance to users experiencing technical issues. Collaborate with the wider ICT team to share best practices and enhance service delivery. Manage and maintain effective communication channels between users and ICT. Act as a service recovery manager for high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused approach. Strong problem-solving skills and the ability to think logically in fast-paced situations. A commitment to ongoing professional development. Why Join Us? Work in a supportive and collaborative environment where your contributions matter. Be part of a team that values flexibility, adaptability, and teamwork. Ready to Take the Next Step? If you are enthusiastic about technology and eager to help others, we want to hear from you! Apply today to join our client's dynamic team as a MEM Laptop Refresh Incident Call Handler Don't miss out on this fantastic opportunity to grow your career in IT! Let's make technology work for everyone-together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Summary: Join our IT team as a Solutions Analyst and be the essential technical bridge to our Scientific Services department. In this role, you will lead the lifecycle management and development of our ThermoFisher LIMS suite, the digital engine driving our water testing operations. You will work side-by-side with Laboratory Managers and Scientists to translate complex analytical requirements into reliable technical workflows, ensuring every water sample moves accurately from collection to final report. Your work is fundamental to public health and national regulatory compliance. By maintaining a high-performing, integrated LIMS SampleManager laboratory environment, you prevent operational bottlenecks and safeguard the integrity of thousands of daily water quality tests. Your expertise directly enables us to meet Drinking Water Inspectorate (DWI) standards, ensuring a safe and consistent water supply for millions of customers. Main Responsibilities Conduct workshops and one-to-one sessions with laboratory staff to define the business objectives and functional outcomes required for new system enhancements. Design and specify software modules or configuration changes to the ThermoFisher platform to deliver solutions that improve laboratory efficiency and data quality. Develop and implement code changes, ad-hoc queries, and reports to meet the specific analytical needs of the Scientific Services team. Execute rigorous testing protocols on new software modules in accordance with IT policies to ensure "right first time" delivery and regulatory compliance. Analyse the impact of proposed system changes and coordinate the change control process to minimise risk to live laboratory operations. Provide 2nd and 3rd line technical support for reported system issues to resolve faults and maintain the availability of critical testing applications. Train end-users on new system functionality and mentor junior IT colleagues to ensure effective adoption and long-term supportability of the solution. Liaise with third-party suppliers (ThermoFisher) and internal infrastructure teams to implement major software upgrades and troubleshoot complex external defects. Maintain up-to-date technical documentation and manage code revisions to ensure the long-term maintainability and auditability of the system. Participate in the out-of-hours on-call rota to provide emergency technical response for critical system outages affecting 24/7 laboratory operations. You'll need: Skills / Qualifications / Experience Educated to degree level in Computer Science, Information Technology, or a related discipline, or possessing equivalent vocational qualifications and significant operational experience in systems development. Certification in ITIL (Service Management) or relevant software development methodologies (e.g., Agile/Waterfall). Technical proficiency in configuring and customising Laboratory Information Management Systems (specifically ThermoFisher LIMS SampleManager or similar enterprise LIMS platforms). Strong coding skills in languages relevant to the LIMS environment (e.g., VGL, C#, .NET) and experience with scripting for automation. Advanced knowledge of SQL (Oracle or SQL Server). Ability to translate scientific business processes into clear technical specifications and functional designs. Skill in creating precise technical documentation, including change logs, code revisions, and user guides. Proven experience in the full software development lifecycle (SDLC), from gathering requirements through to testing, implementation, and post-go-live support. Experience collaborating with third-party software suppliers (such as ThermoFisher) to manage upgrades, patch deployments, and resolve escalated defects. Practical experience in integrating core business applications with other enterprise systems or laboratory instrumentation. A strong track record of managing software changes within a formal change control framework, ensuring risk analysis is conducted to prevent operational disruption. Experience providing 2nd and 3rd line technical support, troubleshooting complex application errors, and delivering training to non-technical business users We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 - £55,000 p.a. (dependent on experience)
02/04/2026
Full time
Summary: Join our IT team as a Solutions Analyst and be the essential technical bridge to our Scientific Services department. In this role, you will lead the lifecycle management and development of our ThermoFisher LIMS suite, the digital engine driving our water testing operations. You will work side-by-side with Laboratory Managers and Scientists to translate complex analytical requirements into reliable technical workflows, ensuring every water sample moves accurately from collection to final report. Your work is fundamental to public health and national regulatory compliance. By maintaining a high-performing, integrated LIMS SampleManager laboratory environment, you prevent operational bottlenecks and safeguard the integrity of thousands of daily water quality tests. Your expertise directly enables us to meet Drinking Water Inspectorate (DWI) standards, ensuring a safe and consistent water supply for millions of customers. Main Responsibilities Conduct workshops and one-to-one sessions with laboratory staff to define the business objectives and functional outcomes required for new system enhancements. Design and specify software modules or configuration changes to the ThermoFisher platform to deliver solutions that improve laboratory efficiency and data quality. Develop and implement code changes, ad-hoc queries, and reports to meet the specific analytical needs of the Scientific Services team. Execute rigorous testing protocols on new software modules in accordance with IT policies to ensure "right first time" delivery and regulatory compliance. Analyse the impact of proposed system changes and coordinate the change control process to minimise risk to live laboratory operations. Provide 2nd and 3rd line technical support for reported system issues to resolve faults and maintain the availability of critical testing applications. Train end-users on new system functionality and mentor junior IT colleagues to ensure effective adoption and long-term supportability of the solution. Liaise with third-party suppliers (ThermoFisher) and internal infrastructure teams to implement major software upgrades and troubleshoot complex external defects. Maintain up-to-date technical documentation and manage code revisions to ensure the long-term maintainability and auditability of the system. Participate in the out-of-hours on-call rota to provide emergency technical response for critical system outages affecting 24/7 laboratory operations. You'll need: Skills / Qualifications / Experience Educated to degree level in Computer Science, Information Technology, or a related discipline, or possessing equivalent vocational qualifications and significant operational experience in systems development. Certification in ITIL (Service Management) or relevant software development methodologies (e.g., Agile/Waterfall). Technical proficiency in configuring and customising Laboratory Information Management Systems (specifically ThermoFisher LIMS SampleManager or similar enterprise LIMS platforms). Strong coding skills in languages relevant to the LIMS environment (e.g., VGL, C#, .NET) and experience with scripting for automation. Advanced knowledge of SQL (Oracle or SQL Server). Ability to translate scientific business processes into clear technical specifications and functional designs. Skill in creating precise technical documentation, including change logs, code revisions, and user guides. Proven experience in the full software development lifecycle (SDLC), from gathering requirements through to testing, implementation, and post-go-live support. Experience collaborating with third-party software suppliers (such as ThermoFisher) to manage upgrades, patch deployments, and resolve escalated defects. Practical experience in integrating core business applications with other enterprise systems or laboratory instrumentation. A strong track record of managing software changes within a formal change control framework, ensuring risk analysis is conducted to prevent operational disruption. Experience providing 2nd and 3rd line technical support, troubleshooting complex application errors, and delivering training to non-technical business users We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 - £55,000 p.a. (dependent on experience)
Job Title: Cyber Security Operations Manager Location: Liverpool City Centre on a Hybrid working basis Salary: Up to 75,000 per annum Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday Acorn are looking to recruit a brand-new role as a Cyber Security Operations Manager. The Cyber Security Operations Manager will lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance and Risk teams, the manager ensures that security operations are proactive, resilient, and aligned with business needs. Responsibilities: Lead and manage the daily operations of the internal Security Operations team and primary relationship with any outsourced SOC solution ensuring 24/7 monitoring and response coverage. Oversee cyber defence capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud, and Business teams. Ensure lessons learned are captured and drive meaningful improvement. Oversee the vulnerability management programme, ensuring timely identification, prioritisation, and remediation of risks. Partner with asset owners to ensure patches, configuration hardening, and remediation actions are completed. Support risk assessment processes and provide input to security governance and compliance teams. Ensure the design, tuning, and optimisation of detection rules, alerts, and correlation logic across security platforms. Drive automation initiatives using SOAR to improve response speed and reduce operational workload. Maintain robust coverage across cloud, on premise, network, and endpoint environments. Build capability through training, certifications, and knowledge-sharing programmes. Work with technology, business, and leadership teams to communicate risks, incidents, and security posture. Support audits, regulatory assessments, and customer assurance activities About you: Requirements: Experience managing a SOC or security operations function within a complex enterprise environment. Strong understanding of SIEM, SOAR, EDR, IDS/IPS, firewalls, and cloud-native security tooling. Knowledge of cyber security frameworks such as NIST CSF, MITRE ATT&CK, ISO 27001, or CIS Controls. Demonstrated expertise in incident response and threat management. Experience working in hybrid cloud environments (Azure, AWS, or GCP). Grow with Acorn: We bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Earn recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer Disability Confident Level 1 & 2 Menopause Friendly accredited Armed Forces Covenant signatory Great Places to Work 2024/25 Best Place to Work for Development Best Place to Work for Women Before applying, please know: If your application is successful, we will run relevant employment checks prior to your employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cyber Security Consultant, Head of Cyber Security, Cyber Security Operations Supervisor, IT Cloud Operations Manager may also be considered for this role.
02/04/2026
Full time
Job Title: Cyber Security Operations Manager Location: Liverpool City Centre on a Hybrid working basis Salary: Up to 75,000 per annum Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday Acorn are looking to recruit a brand-new role as a Cyber Security Operations Manager. The Cyber Security Operations Manager will lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance and Risk teams, the manager ensures that security operations are proactive, resilient, and aligned with business needs. Responsibilities: Lead and manage the daily operations of the internal Security Operations team and primary relationship with any outsourced SOC solution ensuring 24/7 monitoring and response coverage. Oversee cyber defence capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud, and Business teams. Ensure lessons learned are captured and drive meaningful improvement. Oversee the vulnerability management programme, ensuring timely identification, prioritisation, and remediation of risks. Partner with asset owners to ensure patches, configuration hardening, and remediation actions are completed. Support risk assessment processes and provide input to security governance and compliance teams. Ensure the design, tuning, and optimisation of detection rules, alerts, and correlation logic across security platforms. Drive automation initiatives using SOAR to improve response speed and reduce operational workload. Maintain robust coverage across cloud, on premise, network, and endpoint environments. Build capability through training, certifications, and knowledge-sharing programmes. Work with technology, business, and leadership teams to communicate risks, incidents, and security posture. Support audits, regulatory assessments, and customer assurance activities About you: Requirements: Experience managing a SOC or security operations function within a complex enterprise environment. Strong understanding of SIEM, SOAR, EDR, IDS/IPS, firewalls, and cloud-native security tooling. Knowledge of cyber security frameworks such as NIST CSF, MITRE ATT&CK, ISO 27001, or CIS Controls. Demonstrated expertise in incident response and threat management. Experience working in hybrid cloud environments (Azure, AWS, or GCP). Grow with Acorn: We bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Earn recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer Disability Confident Level 1 & 2 Menopause Friendly accredited Armed Forces Covenant signatory Great Places to Work 2024/25 Best Place to Work for Development Best Place to Work for Women Before applying, please know: If your application is successful, we will run relevant employment checks prior to your employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cyber Security Consultant, Head of Cyber Security, Cyber Security Operations Supervisor, IT Cloud Operations Manager may also be considered for this role.
