326 jobs found

Solution Architect (Geospatial) Position Description Are you passionate about the transformative power of geospatial technology? Do you want to help revolutionise mainstream services, streamline complex processes, and make a real impact on people's daily lives? If so, we'd love you to join our growing Geospatial team at CGI as a GIS Solution Architect. Our work spans public service transformation and cutting-edge commercial projects, delivering solutions that make life easier for everyone. As part of our team, you won't just improve others' lives-you'll find we're equally invested in your growth and wellbeing. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid working pattern role and you may need to travel occasionally within the UK as needed - ideally you will be based within a commutable distance to one of the following CGI offices London, Bristol, Birmingham, Reading, or Glasgow, but we will consider candidates from other UK locations. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a GIS Solution Architect, you'll play a pivotal role in shaping client solutions and advancing CGI's own geospatial intellectual property. You'll engage directly with stakeholders, leveraging your excellent communication and stakeholder management skills, and draw upon your practical experience in software development and GIS. You'll be: • Designing & developing geospatial solutions for our customers • Engaging with stakeholders/customer engagement • Requirements capturing • Contributing to bid creation Required qualifications to be successful in this role You'll need to demonstrate a strong track record in software development and geospatial solutions, as well as excellent communication and stakeholder engagement skills, and a passion for innovation and making a tangible difference. Required skills • Python & Django • .NET (Core) • Open Source Geospatial products (Geoserver/Geonode/Postgres) • Cloud - Azure/AWS • Team lead experience Desired: • Ubuntu / RedHat • FME / OGR / GDAL • ESRI Experience Builder • GIS Desktop (ESRI ArcGIS Pro/ QGIS) • Ansible / Arm Template • Kubernetes / Docker • Oracle / Oracle Spatial • MS SQL Server / Spatial Extension • TOGAF • SCRUM certified Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance. Your future duties and responsibilities To support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management • Service Management of Cloud Services In this role, you will work directly with clients to assess, design, and improve IT service management capabilities across the service lifecycle. You will apply your operational experience to deliver practical, high-value recommendations, supporting the evolution of service management frameworks, tooling, and ways of working. You will engage confidently with stakeholders, contribute to consultancy bids, and help shape solutions that deliver measurable business outcomes. You will also support the growth of the Service Advisory practice by sharing best practice, contributing to thought leadership, and continually developing your own skills in a fast-evolving service management landscape, with strong backing from experienced colleagues. Key responsibilities include: Lead and support service management assessments, design, and improvement initiatives Apply operational expertise to enhance ITSM processes, workflows, and operating models Contribute to client engagements on-site, strengthening service delivery capabilities Support bid activity and solution design for service advisory opportunities Collaborate with peers to evolve consultancy tools, methods, and best practices Advise on service management tooling, automation, and modern ways of working Required qualifications to be successful in this role You will bring strong practical experience across IT Service Management, combined with the ability to communicate clearly with clients and stakeholders. You are adaptable, confident, and motivated to keep learning, using your expertise to help organisations improve service performance and maturity. Essential experience and skills: Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4) Proven background in service management process implementation and improvement Excellent stakeholder engagement, communication, and presentation skills Ability to produce high-quality written outputs such as reports and proposals Confidence working across varied client environments and assignments Willingness to travel within the UK for client engagements Desirable experience includes SIAM, ISO standards, cloud services, automation, public sector environments, and ITIL Expert or Managing Professional certification (or progress toward). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Location Belfast, Birmingham, Bristol, Leicester, London, Normanton (Calder), Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Have you got the skills and experience to set the vision and strategy for service management, within a complex organisation? If so, continue reading to find out more about this fantastic opportunity to join the National Crime Agency (NCA) as it continues its digital and technology transformation. This is a critical, high impact, leadership role within the Digital, Data and Technology Enterprise Services function. At the heart of delivering and managing a complex technology estate with a strong focus on service, delivery and innovation, this leadership role will ensure operational excellence, service readiness, continuous improvement, user centricity, and importantly, alignment with our strategic objectives and vision. You will act as a role model to create a high performing, service driven and customer centric division. You will be accountable for delivering high-quality, customer-focused IT services working with partners and suppliers including service desk operations, corporate IT services, incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role links to the Service owner - Government Digital and Data Profession Capability Framework Job description As Head of IT Service Management - IT Operations, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. You will ensure the provision of the organisational IT is well maintained, up to date, and secure. This is a 24-hour operation, working 7 days a week, 365 days a year. You will work with suppliers to ensure our services are reliable, with high levels of availability, and affordable within our financial budgets. The team manages the movement of new services as they go live to users across the estate. The team also manage the performance of our suppliers in the daily provision of Services. Duties and Responsibilities Leadership - Lead and manage the IT Operations teams, making sure Service Level Agreements (SLA) and Operational Level Agreements (OLA) are in place and compliant, driving service continuity for a technology estate that is complex and includes significant proportion of legacy (technical debt). Delivering Service Excellence - Design, own and oversee incident and problem management, service improvement initiatives, change management processes and performance reporting to enable data driven decisions to achieve service excellence. Lead organisational changes - To become more digitally enabled, embedding agile ways of working alongside the management of legacy Technology and modern products & platforms including new functionality while protecting the integrity of existing service Stakeholder Management - Be responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services, collaborating with stakeholders to align IT services with business needs. Lead, coach, and develop the IT Operations teams - To achieve higher performance, continuous improvement, driving digital adoption that balances legacy and agile approaches with a customer centric mindset and culture. Person specification Leadership - Highly engaging and service driven leader able to build trust and provide clear direction at a senior level within a complex, technology driven organisation. Proven leader of high performing teams, applying industry standards and best practice to continually improve services and deliver organisational value. Effective team leader with the ability to see the bigger picture, make sound decisions, and drive continuous improvement while maintaining high performance. Operational and Service Excellence - Strong understanding of IT services, products, tools, methods, procedures and software used in the delivery and management of modern IT environments. Demonstrated ability to improve performance, drive service delivery excellence and lead turnaround activity in challenging or fast moving environments. Skilled service manager with a strong customer and end user focus, able to simplify processes and deliver efficiencies, particularly in complex or legacy IT environments. Stakeholder Engagement and Communication - Excellent stakeholder engagement skills, able to work credibly with technology experts, senior leaders, customers and end users. Strong communicator with the ability to influence, gain buy in and adapt messaging for diverse audiences in high pressure or complex contexts. Agile and Multi Disciplinary Team Working - Experienced in agile ways of working, enabling multi disciplinary teams to work flexibly and meet delivery standards. Proven ability to coordinate diverse skill sets and bring teams together to achieve effective delivery under tight or shifting timelines. Qualifications ITIL 4 Foundation qualification

Your new company You'll be joining a forward-thinking organisation that prides itself on delivering high-quality digital services and long-term value to its retained clients. You'll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad-hoc support requests, and small to medium-sized projects. This is an opportunity to become part of a collaborative, people-focused environment where delivery excellence is at the heart. Your new role As Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality outputs. You will work closely with internal teams - including Project Leads, technical specialists, and business stakeholders - to select the right delivery approach for each engagement. Your responsibilities will include gathering requirements, producing briefs, writing user stories and acceptance criteria, and ensuring that all work meets our definition of ready. You'll support your team in scoping, estimating, capacity planning, and creating clear delivery roadmaps. You'll also ensure strong governance, maintenance of JIRA boards, accurate reporting, and effective use of documentation across each project. A key part of your role will be monitoring progress, managing risks and issues, taking corrective action when needed, and ensuring that outputs meet defined requirements and gain client sign-off. You'll be the link between the delivery team and stakeholders, providing regular progress updates and maintaining open, proactive communication. What you'll need to succeed To thrive in this role, you will bring: Experience comparing and applying different delivery methods and processes. Practical knowledge of running Agile ceremonies (eg stand-ups, sprint planning). A strong understanding of constraints such as timelines, technology and budgets. Proven ability to scope work accurately and understand the financial impact of delivery decisions. Awareness of revenue recognition principles and experience ensuring ETCs are accurate and completed weekly. The ability to monitor project performance versus budget and escalate issues appropriately. Excellent communication skills, with the ability to translate between technical and non-technical audiences and facilitate multidisciplinary discussions. Strong planning and forecasting capabilities, with an understanding of multiple planning approaches. The ability to identify and apply the right processes for the team and project. Experience managing risks, issues, and different phases of project delivery. Demonstrated leadership skills - motivating teams, providing constructive feedback, and helping maintain focus on delivery while balancing constraints. A flexible, adaptable mindset and a genuine willingness to learn. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practice Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountability Requirements Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Why this role? Impact: Direct influence on reducing incidents and improving service stability Visibility: Work across engineering, operations, and senior stakeholders Complexity: Investigate issues across a global technology environment Ownership: Lead investigations end-to-end, not just support Contact Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices

Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ensure internal systems are up to date Promote and maintain health & safety standards across the team Support continuous improvement within the configuration and deployment process What We're Looking For Proven experience in a supervisory or team leader role within an IT environment Strong background in IT hardware configuration, deployment, or build environments Experience working to KPIs and service level agreements (SLAs) Good knowledge of: Desktop / laptop builds Operating systems (Windows, Android, iOS) Strong communication and team leadership skills Ability to manage workloads in a fast-paced, operational setting Comfortable working in a hands-on, floor-based environmentsirable Certifications such as CompTIA A+ or Server+ Experience with ISO standards and processes Health & Safety training (e.g. First Aid, Fire Marshal) Additional Requirements Ability to obtain relevant security clearance (government or police level, depending on projects) What's on Offer Competitive salary + benefits package Career development and progression opportunities Supportive and inclusive working environment Opportunity to work within a large, established IT services operation

Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration

Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

Role: Senior SQL Server DBA/Developer Location: Norwich (onsite) Salary: Up to 55k DOE I'm working on behalf of a well-established UK organisation specialising in financial data and technology solutions, seeking an experienced SQL Server Database Administrator to join its internal IT team. The business provides critical financial product data used by major banks, regulators and government bodies across the UK and has been a leader in financial data services for more than 30 years. Reporting to the Software Development Manager, this role will focus on maintaining and developing database infrastructure, ensuring reliability, security and performance across key systems while supporting new product development. Key Responsibilities Maintain and support existing SQL Server databases and infrastructure Develop database modules and software components to meet client requirements Design and propose database architecture and infrastructure improvements Produce and maintain technical documentation including standards and procedures Ensure development best practices including code reviews, testing and standards Mentor and support other members of the technical team Experience & Skills Required Strong experience in a SQL Server DBA or similar role Proven experience with SQL Server (2014/2017) database development and management Solid understanding of database design and query optimisation Experience with C# .NET desktop development Strong analytical and problem-solving skills Excellent attention to detail and ability to work under pressure Strong communication skills and ability to work independently or within a team Desirable Experience Knowledge of VB6, VBA or web technologies Experience with reporting tools, data warehousing or data mining Experience working within Agile development environments Exposure to financial services or financial products Salary & Benefits Competitive salary depending on experience 25 days holiday + bank holidays (with additional long service entitlement) Birthday day off Enhanced workplace pension Employee Assistance Programme and 24/7 GP access Group life insurance Ongoing training and development opportunities Free onsite parking and electric vehicle charging points Locker rooms with showers Fully air-conditioned offices Staff perks including Monday treats and discounted local bus travel

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.

IT Applications Manager - Central London 650 - 700 p/d (outside IR35) - 3 month initial term Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.