Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
.You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support. A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. Experience in configuring wireless networks and technologies. A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
24/06/2026
Full time
.You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support. A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. Experience in configuring wireless networks and technologies. A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
Head of IT Department: Information Technology Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem solving, deep technical expertise, and a people first mindset to deliver an IT experience that feels seamless, reliable, and empowering. About the role: We're looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you'll take ownership of our IT infrastructure, support services, and the teams that deliver them. This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You'll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service. If you're a hands on IT leader who enjoys building high performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you'll feel right at home here. This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out of hours support when needed. Getting Started Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments. Establishing Your Impact Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardise processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimising spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers. Driving Excellence Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem solving. Mentor and develop IT Managers and support teams, building a high performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimise hardware refresh cycles and procurement to maximise value and minimise disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. Key Goals & Objectives: Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up to date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimise downtime. Continuously improve IT operations through automation, modern tooling, and best practice. Key Responsibilities IT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end of life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities. Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end user computing. Hands on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions. Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation. Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites. Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organisational security policies. Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage. Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast paced, scaling environment. Willingness to travel and provide out of hours support when required.
23/06/2026
Full time
Head of IT Department: Information Technology Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem solving, deep technical expertise, and a people first mindset to deliver an IT experience that feels seamless, reliable, and empowering. About the role: We're looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you'll take ownership of our IT infrastructure, support services, and the teams that deliver them. This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You'll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service. If you're a hands on IT leader who enjoys building high performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you'll feel right at home here. This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out of hours support when needed. Getting Started Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments. Establishing Your Impact Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardise processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimising spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers. Driving Excellence Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem solving. Mentor and develop IT Managers and support teams, building a high performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimise hardware refresh cycles and procurement to maximise value and minimise disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. Key Goals & Objectives: Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up to date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimise downtime. Continuously improve IT operations through automation, modern tooling, and best practice. Key Responsibilities IT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end of life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities. Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end user computing. Hands on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions. Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation. Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites. Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organisational security policies. Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage. Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast paced, scaling environment. Willingness to travel and provide out of hours support when required.
IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
23/06/2026
Full time
IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. Overview We're currently seeking an experienced professional to join our Digital Query Management team within HSBC's Wholesale Bank in the role of Senior Microsoft Dynamics 365 Tech Specialist. You'll play a key part in designing, developing, and implementing Microsoft Dynamics 365 solutions to meet business requirements. This role requires deep technical expertise in Dynamics 365, strong problem solving skills, and the ability to collaborate with cross functional teams to deliver high quality solutions. Responsibilities Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insight specifically) to meet defined business and technical requirements Develop and support custom components (apps, workflows, plug ins) and integrations using Power Platform and Azure services Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations Configure environments, execute data migration activities, and integrate Dynamics 365 with third party platforms and services Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes Qualifications Suitable hands on delivery of Microsoft Dynamics 365 solutions across Customer Servicing, Customer Insights, and/or Customer Engagement (CE) modules Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality Integration engineering experience using Azure services (e.g., Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems Solid technical foundation in .NET/C#, JavaScript, SQL Server, plus data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g., XRMToolbox), and strong debugging/problem solving with effective cross functional collaboration Technical & domain capability (desirable): Front end customisation using TypeScript and modern web UI (HTML/CSS, React), with exposure to Azure AI/ML for advanced Dynamics solutions, plus solid understanding of banking and finance business processes Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
23/06/2026
Full time
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. Overview We're currently seeking an experienced professional to join our Digital Query Management team within HSBC's Wholesale Bank in the role of Senior Microsoft Dynamics 365 Tech Specialist. You'll play a key part in designing, developing, and implementing Microsoft Dynamics 365 solutions to meet business requirements. This role requires deep technical expertise in Dynamics 365, strong problem solving skills, and the ability to collaborate with cross functional teams to deliver high quality solutions. Responsibilities Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insight specifically) to meet defined business and technical requirements Develop and support custom components (apps, workflows, plug ins) and integrations using Power Platform and Azure services Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations Configure environments, execute data migration activities, and integrate Dynamics 365 with third party platforms and services Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes Qualifications Suitable hands on delivery of Microsoft Dynamics 365 solutions across Customer Servicing, Customer Insights, and/or Customer Engagement (CE) modules Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality Integration engineering experience using Azure services (e.g., Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems Solid technical foundation in .NET/C#, JavaScript, SQL Server, plus data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g., XRMToolbox), and strong debugging/problem solving with effective cross functional collaboration Technical & domain capability (desirable): Front end customisation using TypeScript and modern web UI (HTML/CSS, React), with exposure to Azure AI/ML for advanced Dynamics solutions, plus solid understanding of banking and finance business processes Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
23/06/2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
23/06/2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Join a leading independent technology and services provider as a Lead Enterprise Architect Job Overview This role is responsible for providing technical leadership and governance across in-flight projects, ensuring the successful design, delivery, and quality of complex technical solutions. The position involves leading pre-sales activities, supporting strategic customer engagements, and maintaining high standards of delivery through robust methodologies such as PRINCE2 and Agile. Title: Technology Architect Location: Hatfield Hertfordshire AL10 9TW (Hertfordshire) Start/End date: 06-Jul-26 to 21-Aug-26 Work Schedule: Mon-Fri 09:00-05:30PM Must have Active DV Clearance Job Description Provide technical governance of in-flight projects Ability to lead the design and implementation of complex technical solutions Host customer opportunity/strategy meetings, including presenting solutions from a commercial and business perspective. Own and lead the creation of technical pre-sales responses and own the creation of costs Own the remediation of in-flight bids and projects where issues exist Quality assures deliverables produced by team members to ensure consistency and accuracy within a single technology solution. Ability to support sensitive customer issues at a senior level Ensure consultancy assignments are undertaken consistently and with quality, using Prince2 and Agile methodologies Keep up to date with current and future market developments, competitors, technologies, products and strategies Produce/update all assignment documentation Build and develop relationships with key stakeholders across Client. Develop relationships with partners and vendors to enhance opportunities and capabilities for the practice Key Technical Skills Leadership of solution design and costing Experience of Architecture methodologies eg TOGAF Very experienced with the Microsoft Suite of technologies, including Intune, Windows 11, Entra ID, Microsoft Active Directory, Defender suite, XDR, PIM & Microsoft Endpoint Configuration Manager (MECM). Desired Technical Skills Azure and Windows Server technology knowledge Other non-Microsoft security products - Trellix, Beyond trust EPM, Cyberark EPM and PAM Desktop virtualisation - Citrix Workspace, Horizon, Windows 365 & Azure Virtual Desktop Microsoft 365 Suite (Exchange or Sharepoint) Apple Device Management - JamF Workspace One experience across presales and delivery How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
23/06/2026
Contractor
Join a leading independent technology and services provider as a Lead Enterprise Architect Job Overview This role is responsible for providing technical leadership and governance across in-flight projects, ensuring the successful design, delivery, and quality of complex technical solutions. The position involves leading pre-sales activities, supporting strategic customer engagements, and maintaining high standards of delivery through robust methodologies such as PRINCE2 and Agile. Title: Technology Architect Location: Hatfield Hertfordshire AL10 9TW (Hertfordshire) Start/End date: 06-Jul-26 to 21-Aug-26 Work Schedule: Mon-Fri 09:00-05:30PM Must have Active DV Clearance Job Description Provide technical governance of in-flight projects Ability to lead the design and implementation of complex technical solutions Host customer opportunity/strategy meetings, including presenting solutions from a commercial and business perspective. Own and lead the creation of technical pre-sales responses and own the creation of costs Own the remediation of in-flight bids and projects where issues exist Quality assures deliverables produced by team members to ensure consistency and accuracy within a single technology solution. Ability to support sensitive customer issues at a senior level Ensure consultancy assignments are undertaken consistently and with quality, using Prince2 and Agile methodologies Keep up to date with current and future market developments, competitors, technologies, products and strategies Produce/update all assignment documentation Build and develop relationships with key stakeholders across Client. Develop relationships with partners and vendors to enhance opportunities and capabilities for the practice Key Technical Skills Leadership of solution design and costing Experience of Architecture methodologies eg TOGAF Very experienced with the Microsoft Suite of technologies, including Intune, Windows 11, Entra ID, Microsoft Active Directory, Defender suite, XDR, PIM & Microsoft Endpoint Configuration Manager (MECM). Desired Technical Skills Azure and Windows Server technology knowledge Other non-Microsoft security products - Trellix, Beyond trust EPM, Cyberark EPM and PAM Desktop virtualisation - Citrix Workspace, Horizon, Windows 365 & Azure Virtual Desktop Microsoft 365 Suite (Exchange or Sharepoint) Apple Device Management - JamF Workspace One experience across presales and delivery How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountably Requirements: Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment
23/06/2026
Contractor
Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountably Requirements: Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment
Technical Project Manager - Ops (Contract) Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations. In this role, you will be driving the delivery of multiple technical workstreams across NOC, SOC, ISTM, observability, and infrastructure, keeping complex programmes aligned and unblocked. Lead third party governance, resolve dependencies at pace, and oversee build test accept cycles for platforms like HaloPSA. You will bring strong infrastructure and operational capability experience to ensure every service is genuinely production ready. London, Hybrid (3 month initial contract with the potential to extend or transition into a permanent role). Key Responsibilities Manage concurrent delivery of multiple interdependent technical work streams (e.g. NOC, SOC, ISTM implementation, Observability), ensuring alignment and progress across all areas. Drive proactive blocker resolution, including escalation of procurement decisions, legal approvals (e.g. licensing), and confirmation of compliance requirements (DPA, M&E). Lead third party supplier governance, ensuring accountability without direct ownership of delivery. Oversee the end to end delivery lifecycle, including build, test, and acceptance phases, ensuring outputs are genuinely production ready rather than superficially complete. Support the setup of operational capabilities from scratch, including Service Desk, NOC, SOC, or similar functions, ensuring best practice design and delivery. Govern ITSM platform implementation (e.g. HaloPSA), ensuring requirements such as inventory, workflows, and customer journey are effectively delivered. Collaborate with infrastructure teams to deliver new services and solutions across servers, data centres, and associated environments. Work cross functionally with operations and security leads to ensure quality assurance of processes, deliverables, and service readiness. Extensive experience managing multi workstream technical programmes with complex interdependencies. Proven track record delivering third party dependent programmes, including vendor oversight and stakeholder management. Strong capability in dependency management and rapid blocker resolution within fast paced delivery environments. Experience standing up operational functions (e.g. Service Desk, NOC, SOC), with the ability to identify gaps and challenge delivery quality. Hands on experience in ITSM platform delivery and implementation, including managing build test accept cycles and validating readiness. Solid understanding of technical infrastructure environments, including servers, data centres, and service deployment. One or more would be an advantage Background in data centre, managed hosting, HPC, or telecommunications infrastructure. Working knowledge of ITIL process design (Incident, Change, Problem, Asset) and the ability to quality assure SOPs/MOPs. Exposure to security operations or compliance programmes, including ISO 27001, SOC 2, or Cyber Essentials. Relevant certifications such as PRINCE2 Practitioner, PMP, or ITIL 4 Foundation (beneficial but not essential; practical experience is prioritised). Why Join Era4 You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
23/06/2026
Full time
Technical Project Manager - Ops (Contract) Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations. In this role, you will be driving the delivery of multiple technical workstreams across NOC, SOC, ISTM, observability, and infrastructure, keeping complex programmes aligned and unblocked. Lead third party governance, resolve dependencies at pace, and oversee build test accept cycles for platforms like HaloPSA. You will bring strong infrastructure and operational capability experience to ensure every service is genuinely production ready. London, Hybrid (3 month initial contract with the potential to extend or transition into a permanent role). Key Responsibilities Manage concurrent delivery of multiple interdependent technical work streams (e.g. NOC, SOC, ISTM implementation, Observability), ensuring alignment and progress across all areas. Drive proactive blocker resolution, including escalation of procurement decisions, legal approvals (e.g. licensing), and confirmation of compliance requirements (DPA, M&E). Lead third party supplier governance, ensuring accountability without direct ownership of delivery. Oversee the end to end delivery lifecycle, including build, test, and acceptance phases, ensuring outputs are genuinely production ready rather than superficially complete. Support the setup of operational capabilities from scratch, including Service Desk, NOC, SOC, or similar functions, ensuring best practice design and delivery. Govern ITSM platform implementation (e.g. HaloPSA), ensuring requirements such as inventory, workflows, and customer journey are effectively delivered. Collaborate with infrastructure teams to deliver new services and solutions across servers, data centres, and associated environments. Work cross functionally with operations and security leads to ensure quality assurance of processes, deliverables, and service readiness. Extensive experience managing multi workstream technical programmes with complex interdependencies. Proven track record delivering third party dependent programmes, including vendor oversight and stakeholder management. Strong capability in dependency management and rapid blocker resolution within fast paced delivery environments. Experience standing up operational functions (e.g. Service Desk, NOC, SOC), with the ability to identify gaps and challenge delivery quality. Hands on experience in ITSM platform delivery and implementation, including managing build test accept cycles and validating readiness. Solid understanding of technical infrastructure environments, including servers, data centres, and service deployment. One or more would be an advantage Background in data centre, managed hosting, HPC, or telecommunications infrastructure. Working knowledge of ITIL process design (Incident, Change, Problem, Asset) and the ability to quality assure SOPs/MOPs. Exposure to security operations or compliance programmes, including ISO 27001, SOC 2, or Cyber Essentials. Relevant certifications such as PRINCE2 Practitioner, PMP, or ITIL 4 Foundation (beneficial but not essential; practical experience is prioritised). Why Join Era4 You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Francis Crick Institute Limited is looking for an HPC Operations Lead to enhance its research computing platforms. This pivotal role focuses on improving team operations, overseeing the service desk, and ensuring seamless collaboration across scientific teams. Applicants should possess strong technical expertise and leadership experience, along with excellent communication skills to foster interactions with stakeholders. The position is a full-time permanent hybrid role offering a competitive salary range of £73,000 - £82,000 along with generous leave and health benefits.
23/06/2026
Full time
The Francis Crick Institute Limited is looking for an HPC Operations Lead to enhance its research computing platforms. This pivotal role focuses on improving team operations, overseeing the service desk, and ensuring seamless collaboration across scientific teams. Applicants should possess strong technical expertise and leadership experience, along with excellent communication skills to foster interactions with stakeholders. The position is a full-time permanent hybrid role offering a competitive salary range of £73,000 - £82,000 along with generous leave and health benefits.
Tunbridge Wells, Kent £58k - £65k per year IT Helpdesk Manager nr. Tunbridge Wells / WFH to £65k Opportunity to progress your career as a Helpdesk Manager for a successful IT Managed Service Provider. As an IT Helpdesk Manager you will lead the day to day operation of a busy support function, ensuring the delivery of exceptional service while creating an environment where technical teams can perform at their best. You'll be leadership focused, centred on managing people, processes, workload planning and service quality. Overseeing team performance, resource allocation, service delivery and operational effectiveness you'll ensure tickets and requests are managed efficiently and client expectations are consistently met. You will drive service improvements, monitor key performance metrics and help build a culture of accountability, collaboration and continuous improvement, collaborating closely with technical specialists and business leaders. Location / WFH: You'll join the team based near Tunbridge Wells (parking available), three days a week with flexibility to work from home twice a week. About you: You have experience of managing or supervising a service desk, helpdesk, support team or similar operational function You have advanced organisational and time management skills, with the ability to coordinate multiple priorities in a busy support environment You're a confident people manager with the ability to motivate staff, address performance issues appropriately and support professional development You have a good technical understanding to coordinate work effectively, familiar with Microsoft 365 based working environments and general IT service delivery concepts You have strong attention to detail and a proactive approach to identifying issues before they affect service delivery You're committed to high standards of customer service and continuous improvement What's in it for you: Salary to £65k Hybrid working (x2 days WFH per week) Pension Apply now to find out more about this IT Helpdesk Manager opportunity.
23/06/2026
Full time
Tunbridge Wells, Kent £58k - £65k per year IT Helpdesk Manager nr. Tunbridge Wells / WFH to £65k Opportunity to progress your career as a Helpdesk Manager for a successful IT Managed Service Provider. As an IT Helpdesk Manager you will lead the day to day operation of a busy support function, ensuring the delivery of exceptional service while creating an environment where technical teams can perform at their best. You'll be leadership focused, centred on managing people, processes, workload planning and service quality. Overseeing team performance, resource allocation, service delivery and operational effectiveness you'll ensure tickets and requests are managed efficiently and client expectations are consistently met. You will drive service improvements, monitor key performance metrics and help build a culture of accountability, collaboration and continuous improvement, collaborating closely with technical specialists and business leaders. Location / WFH: You'll join the team based near Tunbridge Wells (parking available), three days a week with flexibility to work from home twice a week. About you: You have experience of managing or supervising a service desk, helpdesk, support team or similar operational function You have advanced organisational and time management skills, with the ability to coordinate multiple priorities in a busy support environment You're a confident people manager with the ability to motivate staff, address performance issues appropriately and support professional development You have a good technical understanding to coordinate work effectively, familiar with Microsoft 365 based working environments and general IT service delivery concepts You have strong attention to detail and a proactive approach to identifying issues before they affect service delivery You're committed to high standards of customer service and continuous improvement What's in it for you: Salary to £65k Hybrid working (x2 days WFH per week) Pension Apply now to find out more about this IT Helpdesk Manager opportunity.
Job Title: Application Support Manager The role We are looking for an App Support manager to join us and lead our global support team across our Protection Platform and Decision Platform products. Responsibilities You will lead our App Support team, with members located in the UK, Singapore and Australia. You will oversee ticket management, prioritisation, incident resolution and SLA delivery, working closely with customers and engineering teams to resolve complex issues. You will lead and develop the team, helping coach and grow our support engineers, ensuring owned metrics such as CSAT and 1st time resolution steadily improve. You will represent Support as an enablement team; working closely with Product, Customer Success and Engineering teams to ensure great customer experience whilst operations remain standardised, streamlined and efficient. You will own our incident process, creating and maintaining the definitions, catalogues and alerting in Incident.IO. You will be a member of the Operations management team, making decisions that help us execute against the strategy, as well as deciding where to make investments in our Support Model. You bring fresh perspective on Support, leveraging your experience and new technologies to improve our responsiveness to customers, boost productivity and build out a best-in-class SaaS support operating system. Type of Person Who Fits the Role You are a proven operator with a strong understanding of app support and customer experience management. You work collaboratively with engineering, product and customer success teams to resolve customer issues quickly and to a high standard. You are technically literate with solid expertise in building and updating workflows, reports and dashboards in Service Management tooling. You are familiar with AI tools and have used them to optimise workflows or make knowledge management more extensible. You thrive on solving customer and operational problems and can move easily between high-level and low-level details, using experimentation to help your decision-making. You have a growth mindset, respectfully challenge the status quo, and continuously seek to improve yourself and your team. You actively give feedback in a way that builds strong relationships with peers and thinks iteratively, using experiments and data to drive decisions. You thrive in a fast-paced environment with large amounts of uncertainty, and you are comfortable working to transform an organisation, accepting that everything is not working perfectly today. Essential Requirements 5 years+ experience leading, coaching and managing global support teams Exceptional leadership, communication and stakeholder management skills Strong operational mindset supporting customers in an SLA-driven environment Deep expertise configuring and optimising Jira Service Management (preferred), HubSpot, Zendesk or ServiceNow platforms Proven experience building dashboards, insights and reports from support data Proven experience implementing and managing Incident processes Nice to Have SaaS App Support experience - you know what good B2B service looks like Chatbot/AI-assistive tool configuration experience Engineering or coding expertise (e.g. scripting, Python, SQL) Benefits (Permanent and Fixed Term Employees) 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare - comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & retirement - 15% combined employee/employer contributions Wellness - subsidised gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations
23/06/2026
Full time
Job Title: Application Support Manager The role We are looking for an App Support manager to join us and lead our global support team across our Protection Platform and Decision Platform products. Responsibilities You will lead our App Support team, with members located in the UK, Singapore and Australia. You will oversee ticket management, prioritisation, incident resolution and SLA delivery, working closely with customers and engineering teams to resolve complex issues. You will lead and develop the team, helping coach and grow our support engineers, ensuring owned metrics such as CSAT and 1st time resolution steadily improve. You will represent Support as an enablement team; working closely with Product, Customer Success and Engineering teams to ensure great customer experience whilst operations remain standardised, streamlined and efficient. You will own our incident process, creating and maintaining the definitions, catalogues and alerting in Incident.IO. You will be a member of the Operations management team, making decisions that help us execute against the strategy, as well as deciding where to make investments in our Support Model. You bring fresh perspective on Support, leveraging your experience and new technologies to improve our responsiveness to customers, boost productivity and build out a best-in-class SaaS support operating system. Type of Person Who Fits the Role You are a proven operator with a strong understanding of app support and customer experience management. You work collaboratively with engineering, product and customer success teams to resolve customer issues quickly and to a high standard. You are technically literate with solid expertise in building and updating workflows, reports and dashboards in Service Management tooling. You are familiar with AI tools and have used them to optimise workflows or make knowledge management more extensible. You thrive on solving customer and operational problems and can move easily between high-level and low-level details, using experimentation to help your decision-making. You have a growth mindset, respectfully challenge the status quo, and continuously seek to improve yourself and your team. You actively give feedback in a way that builds strong relationships with peers and thinks iteratively, using experiments and data to drive decisions. You thrive in a fast-paced environment with large amounts of uncertainty, and you are comfortable working to transform an organisation, accepting that everything is not working perfectly today. Essential Requirements 5 years+ experience leading, coaching and managing global support teams Exceptional leadership, communication and stakeholder management skills Strong operational mindset supporting customers in an SLA-driven environment Deep expertise configuring and optimising Jira Service Management (preferred), HubSpot, Zendesk or ServiceNow platforms Proven experience building dashboards, insights and reports from support data Proven experience implementing and managing Incident processes Nice to Have SaaS App Support experience - you know what good B2B service looks like Chatbot/AI-assistive tool configuration experience Engineering or coding expertise (e.g. scripting, Python, SQL) Benefits (Permanent and Fixed Term Employees) 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare - comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & retirement - 15% combined employee/employer contributions Wellness - subsidised gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations
Job Title: Support Manager Internal Job Level: Associate Type of Employment: Permanent Location: London/Paris Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office. Salary: Discuss with hiring manager Reports To: Head of Operations Job Overview The primary responsibilities of the Support Team Lead will be maintaining and running the Aquis and Aquis client exchange platforms. You will be the first point of contact for operational support related to maintaining and running the Aquis and Aquis client exchange platforms. You will lead a small but dynamic team responsible for ensuring the smooth functioning of our services, particularly during market hours. Your role will blend hands on technical support with leadership responsibilities, as well as exposure to equity and derivatives trading environments. Aquis is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Responsibilities and Duties Responsible, along with other operational team members, for the day-to-day running and maintenance of the Aquis platforms Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms Maintain and enhance knowledge base and documentation Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Experience To be successful in this role, you will bring a strong technical foundation, relevant business understanding, and proven team leadership experience. You should be calm under pressure, collaborative, and eager to take ownership of problems. Essential Degree level qualification and/or 5 years of experience Proficient with Microsoft Excel and other Microsoft Office products Prior experience in operation or technical support role Ability to troubleshoot across application, network, and infrastructure layers Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience Experience with FIX Protocol Strong understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle Ability to write SQL queries and a strong understanding of relational databases Hands on knowledge of Linux-based systems, with confidence in using command-line tools for troubleshooting Previous use of GIT version control or similar Team leadership experience Desired Scripting experience e.g. bash/shell, python or similar Experience with Binary Protocols Dashboard creation in Grafana Previous experience with Atlassian product suite Basic networking concepts and troubleshooting - TCP/UDP, telnet, IP, Ports etc Skills Effective communicator Attention to detail, numerate, self-motivated Excellent team player, able to work on own initiative Interest in financial markets and the requirements to operate effectively in a highly regulated environment About Aquis Exchange Aquis Exchange ("Aquis") is Europe's challenger exchange, creating better markets for a modern economy. Aquis has market leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology. Aquis consists of four divisions: Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade. Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting edge, cost effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions. Aquis Stock Exchange ("AQSE") is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses. Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non Member market participants. Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L'Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively. Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to . Our Culture At Aquis, we're proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned. Our values guide how we work every day: Win as One - We collaborate, share knowledge, and celebrate collective success. Disrupt Positively - We challenge the status quo and look for smarter, better ways to do things. Find Joy - We take pride in our work and enjoy what we do, even when it's challenging. Act with Honour - We do the right thing, with integrity and respect for others. You'll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career. The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
23/06/2026
Full time
Job Title: Support Manager Internal Job Level: Associate Type of Employment: Permanent Location: London/Paris Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office. Salary: Discuss with hiring manager Reports To: Head of Operations Job Overview The primary responsibilities of the Support Team Lead will be maintaining and running the Aquis and Aquis client exchange platforms. You will be the first point of contact for operational support related to maintaining and running the Aquis and Aquis client exchange platforms. You will lead a small but dynamic team responsible for ensuring the smooth functioning of our services, particularly during market hours. Your role will blend hands on technical support with leadership responsibilities, as well as exposure to equity and derivatives trading environments. Aquis is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Responsibilities and Duties Responsible, along with other operational team members, for the day-to-day running and maintenance of the Aquis platforms Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms Maintain and enhance knowledge base and documentation Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Experience To be successful in this role, you will bring a strong technical foundation, relevant business understanding, and proven team leadership experience. You should be calm under pressure, collaborative, and eager to take ownership of problems. Essential Degree level qualification and/or 5 years of experience Proficient with Microsoft Excel and other Microsoft Office products Prior experience in operation or technical support role Ability to troubleshoot across application, network, and infrastructure layers Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience Experience with FIX Protocol Strong understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle Ability to write SQL queries and a strong understanding of relational databases Hands on knowledge of Linux-based systems, with confidence in using command-line tools for troubleshooting Previous use of GIT version control or similar Team leadership experience Desired Scripting experience e.g. bash/shell, python or similar Experience with Binary Protocols Dashboard creation in Grafana Previous experience with Atlassian product suite Basic networking concepts and troubleshooting - TCP/UDP, telnet, IP, Ports etc Skills Effective communicator Attention to detail, numerate, self-motivated Excellent team player, able to work on own initiative Interest in financial markets and the requirements to operate effectively in a highly regulated environment About Aquis Exchange Aquis Exchange ("Aquis") is Europe's challenger exchange, creating better markets for a modern economy. Aquis has market leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology. Aquis consists of four divisions: Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade. Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting edge, cost effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions. Aquis Stock Exchange ("AQSE") is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses. Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non Member market participants. Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L'Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively. Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to . Our Culture At Aquis, we're proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned. Our values guide how we work every day: Win as One - We collaborate, share knowledge, and celebrate collective success. Disrupt Positively - We challenge the status quo and look for smarter, better ways to do things. Find Joy - We take pride in our work and enjoy what we do, even when it's challenging. Act with Honour - We do the right thing, with integrity and respect for others. You'll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career. The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Great Ormond Street Hospital is looking for a Service Desk Manager to lead the Service Desk function, focusing on service quality and team performance. Based in London, you'll support 300 colleagues across Windows and Mac environments. The role involves coaching your team, managing service incidents, and working with senior stakeholders. The position offers a salary of £53,000 annually, along with a wide range of benefits including 30 days of annual leave and a flexible working approach.
23/06/2026
Full time
Great Ormond Street Hospital is looking for a Service Desk Manager to lead the Service Desk function, focusing on service quality and team performance. Based in London, you'll support 300 colleagues across Windows and Mac environments. The role involves coaching your team, managing service incidents, and working with senior stakeholders. The position offers a salary of £53,000 annually, along with a wide range of benefits including 30 days of annual leave and a flexible working approach.
About Our Client Our client is a leading environmental and engineering consultancy delivering geo-environmental, geotechnical, groundwater, and remediation services across a broad range of sectors including Energy, Water, Defence, Nuclear, and Property. With a growing multidisciplinary team across the UK and Ireland, they are focused on delivering technically robust, sustainable, and commercially successful solutions for complex infrastructure and development projects. Due to continued growth in Northern Ireland, they are now seeking an experienced Senior / Principal Engineering Geologist to support regional expansion, strengthen client relationships, and lead the successful delivery of technically challenging projects. About the Role This is an exciting opportunity for an experienced Senior / Principal Engineering Geologist to join a growing Geo-Environmental team working across a diverse portfolio of projects throughout Northern Ireland, with collaboration opportunities across Ireland and Great Britain. The successful candidate will play a key role in managing and interpreting ground investigations, delivering geotechnical assessments and reports, and supporting safe and sustainable development through effective ground risk management. At Principal level, the role will also involve supporting regional growth initiatives, developing client relationships, contributing to strategic planning, and mentoring junior team members. Key Responsibilities Technical Delivery Lead and interpret ground investigations from desk study through to reporting. Develop Conceptual Site Models and deliver Phase 1 and Phase 2 assessments. Provide geotechnical analysis, design recommendations, and reporting including GIR/GDR outputs. Advise on foundations, earthworks, slope stability, and ground improvement solutions. Ensure compliance with BS5930, Eurocode 7, and other relevant industry standards. Project & Commercial Management Prepare proposals, manage budgets, and deliver commercially successful projects. Oversee subcontractors and laboratory services. Maintain financial control and ensure projects are delivered to programme. Promote high standards of health, safety, and environmental management. Business Development & Client Engagement Build and maintain strong client relationships across Northern Ireland. Identify and secure opportunities across key sectors. Support framework agreements, tenders, and regional growth initiatives. Represent the business at client meetings and industry engagements. Leadership & Mentoring Support and mentor junior team members. Contribute to technical excellence and quality assurance activities. At Principal level, provide line management and support Chartership development. Assist in the continued growth and development of the regional team. Strategic & Regional Leadership (Principal Level) Lead client accounts and support regional growth strategy. Drive financial performance and forecasting activities. Contribute to pricing strategy and workload planning. Support cross-disciplinary collaboration and service expansion. Skills, Qualifications & Experience Degree qualification, ideally MSc level, in Engineering Geology, Geotechnical Engineering, or Civil Engineering. Experience in ground investigation and geotechnical interpretation. Excellent technical judgement, report writing, and client-facing skills. Solid understanding of health, safety, and environmental management practices. Chartered status, or working towards Chartership, is beneficial. For Principal level candidates, experience in winning work, leading projects, and managing financial performance is expected. Working Environment This role is primarily focused on projects across Northern Ireland, with opportunities to collaborate across Ireland and Great Britain. Flexible and hybrid working options are available, including part-time and job share arrangements. The role will involve a mix of office, site, and remote working, with regular in office collaboration to support project delivery and team development.
23/06/2026
Full time
About Our Client Our client is a leading environmental and engineering consultancy delivering geo-environmental, geotechnical, groundwater, and remediation services across a broad range of sectors including Energy, Water, Defence, Nuclear, and Property. With a growing multidisciplinary team across the UK and Ireland, they are focused on delivering technically robust, sustainable, and commercially successful solutions for complex infrastructure and development projects. Due to continued growth in Northern Ireland, they are now seeking an experienced Senior / Principal Engineering Geologist to support regional expansion, strengthen client relationships, and lead the successful delivery of technically challenging projects. About the Role This is an exciting opportunity for an experienced Senior / Principal Engineering Geologist to join a growing Geo-Environmental team working across a diverse portfolio of projects throughout Northern Ireland, with collaboration opportunities across Ireland and Great Britain. The successful candidate will play a key role in managing and interpreting ground investigations, delivering geotechnical assessments and reports, and supporting safe and sustainable development through effective ground risk management. At Principal level, the role will also involve supporting regional growth initiatives, developing client relationships, contributing to strategic planning, and mentoring junior team members. Key Responsibilities Technical Delivery Lead and interpret ground investigations from desk study through to reporting. Develop Conceptual Site Models and deliver Phase 1 and Phase 2 assessments. Provide geotechnical analysis, design recommendations, and reporting including GIR/GDR outputs. Advise on foundations, earthworks, slope stability, and ground improvement solutions. Ensure compliance with BS5930, Eurocode 7, and other relevant industry standards. Project & Commercial Management Prepare proposals, manage budgets, and deliver commercially successful projects. Oversee subcontractors and laboratory services. Maintain financial control and ensure projects are delivered to programme. Promote high standards of health, safety, and environmental management. Business Development & Client Engagement Build and maintain strong client relationships across Northern Ireland. Identify and secure opportunities across key sectors. Support framework agreements, tenders, and regional growth initiatives. Represent the business at client meetings and industry engagements. Leadership & Mentoring Support and mentor junior team members. Contribute to technical excellence and quality assurance activities. At Principal level, provide line management and support Chartership development. Assist in the continued growth and development of the regional team. Strategic & Regional Leadership (Principal Level) Lead client accounts and support regional growth strategy. Drive financial performance and forecasting activities. Contribute to pricing strategy and workload planning. Support cross-disciplinary collaboration and service expansion. Skills, Qualifications & Experience Degree qualification, ideally MSc level, in Engineering Geology, Geotechnical Engineering, or Civil Engineering. Experience in ground investigation and geotechnical interpretation. Excellent technical judgement, report writing, and client-facing skills. Solid understanding of health, safety, and environmental management practices. Chartered status, or working towards Chartership, is beneficial. For Principal level candidates, experience in winning work, leading projects, and managing financial performance is expected. Working Environment This role is primarily focused on projects across Northern Ireland, with opportunities to collaborate across Ireland and Great Britain. Flexible and hybrid working options are available, including part-time and job share arrangements. The role will involve a mix of office, site, and remote working, with regular in office collaboration to support project delivery and team development.
For additional information, please review . Role OverviewWe are seeking a highly motivated and experienced individual to join our Markets Operations team as an Equity Swaps Middle Office Specialist. This role sits within our Delta One Business and is an integral part of the wider Prime Finance Middle Office unit. The primary focus is to provide exceptional operational client support for our Prime Swap clients, serving as their main point of contact for all operational queries. You will interact extensively with both external clients and various internal stakeholders across Business, Middle Office, and Operations teams.This is a dynamic, client-focused role managing high volumes and requiring quick turnarounds. The successful candidate will contribute to providing innovative value-add services, enhancing the client experience, and supporting business revenue growth, all while driving operational efficiency and reducing manual processes. What you'll do Serve as the primary operational point of contact for assigned Equity Swaps clients, addressing all inquiries and issues promptly. Provide comprehensive operational support to Front Office Sales and Trading for trade lifecycle management. Manage equity hedge and swap trade processing, including accurate trade capture, allocation, exception clearance, and resolution of technical connectivity issues with technology partners. Oversee client trade activity, liaising proactively with internal desks and clients to resolve any discrepancies or issues. Efficiently manage and resolve client settlement inquiries. Support robust trade capture management, ensure accurate Front-to-Back reconciliation, and actively identify potential operational risks. Contribute to continuous process improvement initiatives, optimizing trade lifecycle techniques and workflows. Drive initiatives aimed at enhancing operational efficiency and reducing manual processing within the global team. Participate in strategic change projects, offering advanced solutions and resolving complex trade flow problems. Foster a strong control environment, ensuring continuous monitoring of processes, adherence to regulatory requirements, and timely escalation of potential risks. Provide informal leadership, coaching, and mentoring to new recruits and junior staff members. Contribute to the development of robust infrastructure and tools designed to effectively manage risk and deliver high-quality client service. What we need from you Demonstrated expertise in key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions. Deep product knowledge in Cash Equities and Equity Swaps. Solid understanding of end-to-end trade processing for Equity Swaps, including trade capture, settlements, and reconciliations. Exceptional client-facing and presentation skills, with the ability to articulate complex information clearly, confidently, and professionally in various forums (e.g., client meetings, service reviews, issue resolution). Strong analytical and problem-solving abilities, capable of applying sound judgment in complex and dynamic situations by drawing on diverse internal and external sources. Proactive approach to identifying and implementing innovative solutions for client issues and process improvements, with a focus on enhancing control and efficiency. Excellent communication skills, both written and verbal, with the ability to influence stakeholders across all levels. Proven ability to build strong, collaborative working relationships across diverse teams and functions. Robust understanding and commitment to risk management and control principles. Self-reliant, highly organized, and results-oriented, with the ability to manage conflicting priorities effectively in a fast-paced environment. Preferred Skills & Experience: Client service experience, ideally within Prime Brokerage. General knowledge of derivatives is highly desirable. Experience with Corporate Actions. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Operations - Transaction Services Job Family: Securities and Derivatives Processing Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
23/06/2026
Full time
For additional information, please review . Role OverviewWe are seeking a highly motivated and experienced individual to join our Markets Operations team as an Equity Swaps Middle Office Specialist. This role sits within our Delta One Business and is an integral part of the wider Prime Finance Middle Office unit. The primary focus is to provide exceptional operational client support for our Prime Swap clients, serving as their main point of contact for all operational queries. You will interact extensively with both external clients and various internal stakeholders across Business, Middle Office, and Operations teams.This is a dynamic, client-focused role managing high volumes and requiring quick turnarounds. The successful candidate will contribute to providing innovative value-add services, enhancing the client experience, and supporting business revenue growth, all while driving operational efficiency and reducing manual processes. What you'll do Serve as the primary operational point of contact for assigned Equity Swaps clients, addressing all inquiries and issues promptly. Provide comprehensive operational support to Front Office Sales and Trading for trade lifecycle management. Manage equity hedge and swap trade processing, including accurate trade capture, allocation, exception clearance, and resolution of technical connectivity issues with technology partners. Oversee client trade activity, liaising proactively with internal desks and clients to resolve any discrepancies or issues. Efficiently manage and resolve client settlement inquiries. Support robust trade capture management, ensure accurate Front-to-Back reconciliation, and actively identify potential operational risks. Contribute to continuous process improvement initiatives, optimizing trade lifecycle techniques and workflows. Drive initiatives aimed at enhancing operational efficiency and reducing manual processing within the global team. Participate in strategic change projects, offering advanced solutions and resolving complex trade flow problems. Foster a strong control environment, ensuring continuous monitoring of processes, adherence to regulatory requirements, and timely escalation of potential risks. Provide informal leadership, coaching, and mentoring to new recruits and junior staff members. Contribute to the development of robust infrastructure and tools designed to effectively manage risk and deliver high-quality client service. What we need from you Demonstrated expertise in key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions. Deep product knowledge in Cash Equities and Equity Swaps. Solid understanding of end-to-end trade processing for Equity Swaps, including trade capture, settlements, and reconciliations. Exceptional client-facing and presentation skills, with the ability to articulate complex information clearly, confidently, and professionally in various forums (e.g., client meetings, service reviews, issue resolution). Strong analytical and problem-solving abilities, capable of applying sound judgment in complex and dynamic situations by drawing on diverse internal and external sources. Proactive approach to identifying and implementing innovative solutions for client issues and process improvements, with a focus on enhancing control and efficiency. Excellent communication skills, both written and verbal, with the ability to influence stakeholders across all levels. Proven ability to build strong, collaborative working relationships across diverse teams and functions. Robust understanding and commitment to risk management and control principles. Self-reliant, highly organized, and results-oriented, with the ability to manage conflicting priorities effectively in a fast-paced environment. Preferred Skills & Experience: Client service experience, ideally within Prime Brokerage. General knowledge of derivatives is highly desirable. Experience with Corporate Actions. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Operations - Transaction Services Job Family: Securities and Derivatives Processing Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Finance Systems BI Developer - (12-Month FTC) Saffery is undergoing a significant digital transformation in how we deliver business intelligence. As part of this, we are strengthening our Finance reporting capability with an additional BI resource focused on accelerating the delivery of financial reporting and KPIs over the next 12 months. Working within the Finance Systems team and alongside the wider IT function, this role will help turn complex financial data into clear, actionable insight for Finance leadership. The Responsibilities Finance-First development: Act as the dedicated Power BI developer for Finance, designing and delivering intuitive, visually strong dashboards and KPI reporting. Building reports and dashboards end-to-end in Power BI, from initial scoping and prototyping through to release and iteration. Priority delivery: Implement finance-specific reporting requirements, ensuring rapid turnaround times. Data integrity: Work with the Finance Systems team, who will support upstream data transformation and ETL, to ensure reporting accurately reflects financial logic and accounting treatments. Stakeholder management: Work directly with Finance stakeholders to gather, challenge and refine reporting requirements, translating business needs into clear dashboard solutions. Security & governance: Manage report publishing, refresh schedules, row-level security and related governance within Power BI. Technical documentation: Create robust documentation for all finance-developed models to ensure seamless transition at the end of the 12-month contract. You Experience: Proven track record as a BI Developer, ideally within a Finance or Professional Services environment. You understand concepts like revenue recognition, utilization, and lock-up. Data visualisation: Strong eye for the presentation of data, with the ability to create clear, polished and user-friendly dashboards for non-technical audiences. Technical proficiency: Advanced Power BI capability, including Power BI Desktop, Power BI Service, DAX, Power Query and report-level security. Experience with Elite 3E and/or Microsoft Fabric is highly desirable. Communication: Exceptional ability to communicate with Finance stakeholders. You can explain "the why" behind the data, not just "the how." Autonomy: A self-starter who thrives in changing environments. You are comfortable working collaboratively with Finance Systems and IT colleagues to maintain governance while delivering at pace. Analytical mindset: Strong analytical skills with the ability to spot anomalies in financial data before they reach the dashboard stage. Collaborative: While you report to Finance for priorities, you will maintain a professional and collaborative relationship with the central IT team to ensure data governance standards are met. Reward and Benefits A 35 hour working week with a hybrid working policy with the flexibility to work from home for up to three days per week (our core hours are 10-4). Excellent benefits including contributory pension scheme, 25 days annual leave, Life Assurance cover and great flexible benefits and family friendly policies. Eligibility for the firm's Profit-Sharing Plan. Paid in December. About Us Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855, we are the UK's 15th largest accountancy firm. When you work with us at Saffery, you work with people who know your name, not just a job title. We're a place shaped by friendly, intelligent people who are individually excellent and collectively exceptional. We're committed to our clients, but also to our greatest asset - our people. As a proud member of Nexia, a leading, international network of independent accounting and consulting firms, we've got access to local insight on a global scale. Equality, Diversity & Inclusion Equality, diversity and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs, we are building on our positive work culture and implementing initiatives to improve diversity and strengthen our equitable culture of inclusion, led from the top. We hope you will apply to us, whatever your background, ethnicity, gender, age, sexuality, disability or neurodivergence, because individual differences equal collective strength. Built on values of excellence, integrity, enthusiasm and collegiality, Saffery is where Potential meets Personal.
23/06/2026
Full time
Finance Systems BI Developer - (12-Month FTC) Saffery is undergoing a significant digital transformation in how we deliver business intelligence. As part of this, we are strengthening our Finance reporting capability with an additional BI resource focused on accelerating the delivery of financial reporting and KPIs over the next 12 months. Working within the Finance Systems team and alongside the wider IT function, this role will help turn complex financial data into clear, actionable insight for Finance leadership. The Responsibilities Finance-First development: Act as the dedicated Power BI developer for Finance, designing and delivering intuitive, visually strong dashboards and KPI reporting. Building reports and dashboards end-to-end in Power BI, from initial scoping and prototyping through to release and iteration. Priority delivery: Implement finance-specific reporting requirements, ensuring rapid turnaround times. Data integrity: Work with the Finance Systems team, who will support upstream data transformation and ETL, to ensure reporting accurately reflects financial logic and accounting treatments. Stakeholder management: Work directly with Finance stakeholders to gather, challenge and refine reporting requirements, translating business needs into clear dashboard solutions. Security & governance: Manage report publishing, refresh schedules, row-level security and related governance within Power BI. Technical documentation: Create robust documentation for all finance-developed models to ensure seamless transition at the end of the 12-month contract. You Experience: Proven track record as a BI Developer, ideally within a Finance or Professional Services environment. You understand concepts like revenue recognition, utilization, and lock-up. Data visualisation: Strong eye for the presentation of data, with the ability to create clear, polished and user-friendly dashboards for non-technical audiences. Technical proficiency: Advanced Power BI capability, including Power BI Desktop, Power BI Service, DAX, Power Query and report-level security. Experience with Elite 3E and/or Microsoft Fabric is highly desirable. Communication: Exceptional ability to communicate with Finance stakeholders. You can explain "the why" behind the data, not just "the how." Autonomy: A self-starter who thrives in changing environments. You are comfortable working collaboratively with Finance Systems and IT colleagues to maintain governance while delivering at pace. Analytical mindset: Strong analytical skills with the ability to spot anomalies in financial data before they reach the dashboard stage. Collaborative: While you report to Finance for priorities, you will maintain a professional and collaborative relationship with the central IT team to ensure data governance standards are met. Reward and Benefits A 35 hour working week with a hybrid working policy with the flexibility to work from home for up to three days per week (our core hours are 10-4). Excellent benefits including contributory pension scheme, 25 days annual leave, Life Assurance cover and great flexible benefits and family friendly policies. Eligibility for the firm's Profit-Sharing Plan. Paid in December. About Us Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855, we are the UK's 15th largest accountancy firm. When you work with us at Saffery, you work with people who know your name, not just a job title. We're a place shaped by friendly, intelligent people who are individually excellent and collectively exceptional. We're committed to our clients, but also to our greatest asset - our people. As a proud member of Nexia, a leading, international network of independent accounting and consulting firms, we've got access to local insight on a global scale. Equality, Diversity & Inclusion Equality, diversity and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs, we are building on our positive work culture and implementing initiatives to improve diversity and strengthen our equitable culture of inclusion, led from the top. We hope you will apply to us, whatever your background, ethnicity, gender, age, sexuality, disability or neurodivergence, because individual differences equal collective strength. Built on values of excellence, integrity, enthusiasm and collegiality, Saffery is where Potential meets Personal.
Role Overview We are seeking a highly motivated and experienced individual to join our Markets Operations team as an Equity Swaps Middle Office Specialist. This role sits within our Delta One Business and is an integral part of the wider Prime Finance Middle Office unit. The primary focus is to provide exceptional operational client support for our Prime Swap clients, serving as their main point of contact for all operational queries. You will interact extensively with both external clients and various internal stakeholders across Business, Middle Office, and Operations teams. This is a dynamic, client focused role managing high volumes and requiring quick turnarounds. The successful candidate will contribute to providing innovative value add services, enhancing the client experience, and supporting business revenue growth, all while driving operational efficiency and reducing manual processes. What you'll do Serve as the primary operational point of contact for assigned Equity Swaps clients, addressing all inquiries and issues promptly. Provide comprehensive operational support to Front Office Sales and Trading for trade lifecycle management. Manage equity hedge and swap trade processing, including accurate trade capture, allocation, exception clearance, and resolution of technical connectivity issues with technology partners. Oversee client trade activity, liaising proactively with internal desks and clients to resolve any discrepancies or issues. Efficiently manage and resolve client settlement inquiries. Support robust trade capture management, ensure accurate Front-to-Back reconciliation, and actively identify potential operational risks. Contribute to continuous process improvement initiatives, optimizing trade lifecycle techniques and workflows. Drive initiatives aimed at enhancing operational efficiency and reducing manual processing within the global team. Participate in strategic change projects, offering advanced solutions and resolving complex trade flow problems. Foster a strong control environment, ensuring continuous monitoring of processes, adherence to regulatory requirements, and timely escalation of potential risks. Provide informal leadership, coaching, and mentoring to new recruits and junior staff members. Contribute to the development of robust infrastructure and tools designed to effectively manage risk and deliver high-quality client service. What we need from you Demonstrated expertise in key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions. Deep product knowledge in Cash Equities and Equity Swaps. Solid understanding of end-to-end trade processing for Equity Swaps, including trade capture, settlements, and reconciliations. Exceptional client-facing and presentation skills, with the ability to articulate complex information clearly, confidently, and professionally in various forums (e.g., client meetings, service reviews, issue resolution). Strong analytical and problem solving abilities, capable of applying sound judgment in complex and dynamic situations by drawing on diverse internal and external sources. Proactive approach to identifying and implementing innovative solutions for client issues and process improvements, with a focus on enhancing control and efficiency. Excellent communication skills, both written and verbal, with the ability to influence stakeholders across all levels. Proven ability to build strong, collaborative working relationships across diverse teams and functions. Robust understanding and commitment to risk management and control principles. Self reliant, highly organized, and results oriented, with the ability to manage conflicting priorities effectively in a fast paced environment. Preferred Skills & Experience Client service experience, ideally within Prime Brokerage. General knowledge of derivatives is highly desirable. Experience with Corporate Actions. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility at Citi and the right to request a reasonable accommodation for individuals with disabilities to use our search tools and/or apply for career opportunities. View Citi's EEO Policy Statement and the Know Your Rights poster.
23/06/2026
Full time
Role Overview We are seeking a highly motivated and experienced individual to join our Markets Operations team as an Equity Swaps Middle Office Specialist. This role sits within our Delta One Business and is an integral part of the wider Prime Finance Middle Office unit. The primary focus is to provide exceptional operational client support for our Prime Swap clients, serving as their main point of contact for all operational queries. You will interact extensively with both external clients and various internal stakeholders across Business, Middle Office, and Operations teams. This is a dynamic, client focused role managing high volumes and requiring quick turnarounds. The successful candidate will contribute to providing innovative value add services, enhancing the client experience, and supporting business revenue growth, all while driving operational efficiency and reducing manual processes. What you'll do Serve as the primary operational point of contact for assigned Equity Swaps clients, addressing all inquiries and issues promptly. Provide comprehensive operational support to Front Office Sales and Trading for trade lifecycle management. Manage equity hedge and swap trade processing, including accurate trade capture, allocation, exception clearance, and resolution of technical connectivity issues with technology partners. Oversee client trade activity, liaising proactively with internal desks and clients to resolve any discrepancies or issues. Efficiently manage and resolve client settlement inquiries. Support robust trade capture management, ensure accurate Front-to-Back reconciliation, and actively identify potential operational risks. Contribute to continuous process improvement initiatives, optimizing trade lifecycle techniques and workflows. Drive initiatives aimed at enhancing operational efficiency and reducing manual processing within the global team. Participate in strategic change projects, offering advanced solutions and resolving complex trade flow problems. Foster a strong control environment, ensuring continuous monitoring of processes, adherence to regulatory requirements, and timely escalation of potential risks. Provide informal leadership, coaching, and mentoring to new recruits and junior staff members. Contribute to the development of robust infrastructure and tools designed to effectively manage risk and deliver high-quality client service. What we need from you Demonstrated expertise in key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions. Deep product knowledge in Cash Equities and Equity Swaps. Solid understanding of end-to-end trade processing for Equity Swaps, including trade capture, settlements, and reconciliations. Exceptional client-facing and presentation skills, with the ability to articulate complex information clearly, confidently, and professionally in various forums (e.g., client meetings, service reviews, issue resolution). Strong analytical and problem solving abilities, capable of applying sound judgment in complex and dynamic situations by drawing on diverse internal and external sources. Proactive approach to identifying and implementing innovative solutions for client issues and process improvements, with a focus on enhancing control and efficiency. Excellent communication skills, both written and verbal, with the ability to influence stakeholders across all levels. Proven ability to build strong, collaborative working relationships across diverse teams and functions. Robust understanding and commitment to risk management and control principles. Self reliant, highly organized, and results oriented, with the ability to manage conflicting priorities effectively in a fast paced environment. Preferred Skills & Experience Client service experience, ideally within Prime Brokerage. General knowledge of derivatives is highly desirable. Experience with Corporate Actions. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility at Citi and the right to request a reasonable accommodation for individuals with disabilities to use our search tools and/or apply for career opportunities. View Citi's EEO Policy Statement and the Know Your Rights poster.
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel. Experience and Attributes Take control of P1 incidents and provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional onsite support and mentoring abroad Key Responsibilities Incident Leadership Lead technical response for Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership during key deployments when required Required Technical Experience Experience 3+ years in an MSP environment Experience managing critical incidents Customer-focused technical leadership Experience working with international customers (preferred but not essential) Microsoft & Identity Windows Server () Active Directory, Entra ID (Azure AD), Group Policy Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Infrastructure & Cloud VMware and/or Hyper-V Microsoft Azure (IaaS and Identity) Backup and Disaster Recovery Networking TCP/IP, DNS, DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate clearly during incidents Manage demanding or frustrated customers Balance technical and commercial decisions Make decisions with incomplete information Lead without direct authority Work effectively across international teams Be open to occasional international travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
23/06/2026
Full time
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel. Experience and Attributes Take control of P1 incidents and provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional onsite support and mentoring abroad Key Responsibilities Incident Leadership Lead technical response for Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership during key deployments when required Required Technical Experience Experience 3+ years in an MSP environment Experience managing critical incidents Customer-focused technical leadership Experience working with international customers (preferred but not essential) Microsoft & Identity Windows Server () Active Directory, Entra ID (Azure AD), Group Policy Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Infrastructure & Cloud VMware and/or Hyper-V Microsoft Azure (IaaS and Identity) Backup and Disaster Recovery Networking TCP/IP, DNS, DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate clearly during incidents Manage demanding or frustrated customers Balance technical and commercial decisions Make decisions with incomplete information Lead without direct authority Work effectively across international teams Be open to occasional international travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
