422 jobs found

About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The ERP Specialist is responsible for ensuring the stability, usability, and continuous improvement of BRUSH Group's ERP platforms-primarily Sage X3, with exposure to Business Central. Working closely with Business Process Owners, the role delivers functional support, incident resolution, configuration management, and data integrity across the full ERP landscape. The postholder serves as a subject-matter expert in Sage X3, supporting users across Finance, Supply Chain, Manufacturing, Distribution, and Commercial functions. The role ensures strong application governance, maintains high quality documentation, manages user access and security, and supports integrations and reporting to enable efficient business operations. Key Responsibilities: Provide 1st and 2nd line functional support for Sage X3 and Business Central. Diagnose and resolve application issues, performing root cause analysis and implementing corrective actions. Manage incidents and service requests through the ITSM tool (Jira/Service Desk) in line with SLAs. Coordinate ERP cases with external Managed Service partners. Maintain clear and accurate support documentation. Support testing activities, including test scripts, UAT coordination, and validation of fixes and enhancements. Support data imports (templates, staging, validation) and maintain data accuracy. Assist with SEI BI reporting requirements. What are we looking for: SQL skills X3 System Administration Experience in software development life cycles Experience in analysing and manipulating data/spreadsheets. Experience in documenting processes, specifications, policies, standards Understanding of governance and internal controls Familiarity with ALM practices. Business Central System Administration What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net zero, helping create a future proof Infrastructure.

Overview Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations. Role Summary We are seeking Automation Engineers who sit at the intersection of Site Reliability Engineering and modern AI driven operations. Embedded within Era4's engineering led Operations Centre, this role exists to build a modern AI Platform Operations function from scratch, designing tooling, and agentic workflows. No legacy to deal with. Key Responsibilities Runbook Automation & Agent Development: Build agentic, executable workflows capable of triaging, diagnosing, and where appropriate autonomously remediating known failure patterns. Build and maintain LLM backed agents targeting the observability stack, ITSM platform, and infrastructure APIs (e.g. DCIM, IPAM, hypervisor layers). Develop auditable client focused automations, for client interactions and workflows, with appropriate controls. Develop safe, auditable automation with appropriate controls for higher risk platform actions. Operational Tooling & Self Service Enablement: Build internal tooling that empowers engineers and service desk analysts: CLI utilities, ChatOps integrations (Slack/Teams bots), status dashboards, and self service automation hooks. Reduce dependency on DevSecOps and engineering teams for routine operational tasks through automation. Maintain and contribute a library of automation assets, agent prompts, and runbook as code artefacts, version controlled and peer reviewed. Develop the automation layer around monitoring and event management: alert suppression logic, enrichment pipelines, correlation rules, and alert to ticket integrations. Continuously tune signal to noise ratios across monitoring tooling (Prometheus, Mimir, Grafana, or equivalent) to improve situational awareness. Design and implement event correlation and deduplication logic to reduce alert storms and improve incident context. Identify common operational patterns and tasks as candidates for automation; maintain and prioritise a toil reduction backlog. Participate in post incident reviews and translate findings into updated automation, runbooks, or agent logic. Contribute to the evolution of Era4's operational standards, tooling architecture, and agent framework. Operational: Prior experience in an SRE, Senior Operations, or Platform Engineering environment, with exposure to on call operations and incident management processes. Experience in converting narrative runbooks into executable automation or codified decision trees. Understanding of ITIL aligned incident and change management principles and ITSM tooling. Technical - Core Element Strong Python development skills, including scripting for automation, API integration, and data processing. Hands on experience with observability and monitoring platforms: Prometheus, Grafana, Mimir, or equivalent. Experience integrating with ITSM platforms (ServiceNow, Halo, Jira Service Management, or similar) via API. Solid understanding of event driven architectures, message queues, and webhook based automation patterns. Strong understanding of managing GPU infrastructure in production, key signals and metrics and the automation of workflows. Familiarity with Infrastructure as Code principles and cloud native environments (Kubernetes, Terraform, or similar). Comfort operating in an API first environment, integrating agents with infrastructure APIs, DCIM, IPAM, and hypervisor control planes. One or more would be an advantage Exposure to data centre or colocation operations, particularly high density compute or GPU infrastructure environments. Experience with ChatOps tooling: building Slack or Microsoft Teams bots for operational workflows. Familiarity with DCIM platforms and telemetry pipelines (power, thermal, network). Knowledge of OpenTelemetry, distributed tracing, or log aggregation platforms (Loki, ELK, Splunk). Contributions to open source observability or automation tooling. Experience in a start up or scale up environment where tooling is built from scratch. Why Join Era4 You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. United Kingdom - Hybrid (Visit to office / site required)

At Pax8 we're looking for a Microsoft Support Engineer to join us in our Bristol office! You will j oin our Global Partner Support team and be the technical force behind the success of our partners (our customers) - solving complex challenges and keeping our marketplace platform running seamlessly!If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impactAs our Microsoft Support Engineer - you will be the trusted technical partner behind our partner (our customers) ecosystem - solving challenges, guiding partners, and keeping our marketplace platform running smoothly. You'll collaborate across teams and vendors to resolve issues, support our marketplace operations, and deliver an outstanding customer experience every dayLet's look at your day to day as a Microsoft Support Engineer:Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customersTriage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolutionCreate and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvementsAct as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experienceBuild strong relationships with partners and collaborate cross-functionally with internal teams to deliver seamless supportStay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and growYou'll be the ideal Microsoft Support Engineer for us if you have:Advanced demonstrated skillset in a technical support or customer support role, ideally in a SaaS environmentUnderstanding of key technologies used by MSPs and marketplace vendors, espicially Microsoft (if you have CrowdStrike, SentinelOne, Bitdefender, BitTitan, etc. experience that would be a plus)Experience supporting Managed Services Providers (MSPs) or within a similar partner driven ecosystem is preferred.Familiarity with marketplace platforms and the operations involved (e.g., orders, billing, migrations)Proficiency with tools like Microsoft Outlook and MS Teams for email and team communicationStrong problem-solving skills, including the ability to troubleshoot technical issues quickly and effectivelyBalance immediate fixes with long-term solutions, ensuring sustainable improvements across processes and systemsCollaborate effectively with cross-functional teams and external partners to achieve shared goalsStay proactive, adaptable, and motivated to learn in a fast-paced, dynamic, and evolving environmentIn order to fulfil this role you should be resident in this country with a valid right to work.We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!If you struggle to get "time out" we're happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will , the talent partner managing this role on + DDI (No Agencies Please).Anti fraud and candidate authenticityAt Pax8, we care deeply about building genuine, trust-based relationships - starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.Salary & benefits for our Microsoft Support Engineer :Salary: depending on experience up to £28.000,00Long term Incentive Plan (Stock Options)25 days holiday (plus bank holidays)Private healthcare covered by BupaDental Plan covered by UnumLife AssuranceIncome ProtectionRoyal London Workplace pension scheme - 5% employer contributionPax8 Cycle to Work Support Scheme AvailableDedicated time for training and personal developmentUnlimited access to LinkedIn LearningHealth & Wellbeing coaching supportFun and frequent company and team socialsOur Bristol office (Hybrid) - 3 days: Tuesday through to ThursdayPax8 offers modern, collaborative office environments across multiple global locations designed to enhance creativity and employee well-being.These offices feature state-of-the-art amenities and foster strong community engagement through regular social events.Hotdesking with laptop docks and multiple monitorsWellness areas and communal spacesState of the art coffee machines and social areas designed to support collaborationYour growth at Pax8There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.About Pax8Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.Background checksAs part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.️ Equal opportunitiesPax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice:

Job Description: Location: Hybrid in Reading area Level of clearance: High Level Security Clearance Due to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years. About DXC DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit The Junior Application Support Engineer Role We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am - 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA. Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments. Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors. Create and update "how to guides" and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis. Work together with the applications team to identify and implement continual service improvement activities. Key Skills 0-2 years of experience in IT support, application support, or a closely related technical field. Strong analytical and problem-solving abilities. Excellent communication skills and the ability to work in a team-oriented environment. The following technical skills would be beneficial: A basic understanding of ServiceNow Experience in using Windows-based Applications Basic knowledge of MS Azure Experience of using MS Office Suite An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable Benefits DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonised future and provides tailored AI powered, end to end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Work Environment WFM / Hybrid: Offers flexible working with a hybrid model, allowing candidates to maintain a strong work-life balance while staying connected with the team when needed. Work / Team Culture: The role provides a supportive and collaborative team environment, with clear guidance, training, and mentorship available. Candidates can expect a positive culture where knowledge sharing and teamwork are encouraged. Job Stability: This is a permanent/internal opportunity, offering long term stability and security. Candidates benefit from consistent work, structured processes, and reduced risk compared to contract based roles. Responsibilities Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday - Friday, 08:00 - 18:00). Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: Functionality not working as expected. Missing or incorrect data within the application. Data not being correctly passed to third parties via integration components. Performance issues affecting user experience. Respond to information requests, guiding users on how to perform specific activities within the application. Develop and implement fixes for identified faults within the application. Conduct operational maintenance to ensure system performance and reliability. Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements. Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, including performing software implementations/upgrades at client sites. Required Skills Proficiency in C# and ASP.NET. Experience with .NET Core. Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler). Knowledge of PowerShell and Windows Server. Communication Skills Must have excellent communication skills including written, verbal and presentation. Working Experience 5+ years working in an application support or development environment. Customer facing experience. BPSS Eligibility To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years. Benefits Pension Scheme - contributions matched up to 10%. Private medical cover. Income Protection. Life Assurance. 25 days paid leave + National Holidays. Flex benefits program. Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.

Business Systems Support Engineer Location: Wrexham, Wales - Hybrid, 3-5 days onsite Hours: Monday-Friday, 8:00am-5:00pm UK time Contract: Inside IR35 We are on the lookout for a Business Systems Support Engineer to join a global technology support function. You will provide advanced support for a business critical, web based platform within a regulated environment. The role sits between first line support, application owners and development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What you'll be doing Provide advanced application support, resolving escalated technical and functional issues. Investigate system behaviour, replicate defects and support root cause analysis. Validate workflows, support data corrections and troubleshoot system or process issues. Manage and prioritise support tickets, ensuring timely updates and accurate documentation. Carry out ticket ageing reviews, proactive follow ups and structured handovers across global teams. Work closely with application owners, SMEs, developers and support colleagues to resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years' experience supporting business applications, systems or web based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools. Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate issues and support resolution through to closure. Experience maintaining support documentation, knowledge articles and user guidance. Understanding of UAT, release validation, audit trails and role based access controls. Familiarity with SOPs, compliance controls and structured support processes. Desirable Technical Experience Previous support experience within life sciences, clinical technology or another highly regulated sector. Exposure to IAM, MFA, RBAC and access governance. Experience with configuration management or low code platforms. Automation or scripting exposure using Python or Bash. Experience improving ServiceNow workflows, support playbooks or knowledge management processes. Exposure to integrations, data validation and system release processes. Previous experience mentoring colleagues, managing escalations or coordinating workloads. What we're looking for A proactive support professional who enjoys getting beyond basic ticket resolution. Strong communication skills with the ability to work effectively with technical teams and end users. Comfortable managing multiple priorities in a fast paced, global support environment. Able to work independently while collaborating closely with offshore and distributed teams. Comfortable participating in an on call support model where required. Apply now for consideration. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Overview We are seeking a skilled BIM Coordinator to support the design and delivery of Modular Power Pods within our Modular Services Department. This role plays a key part in developing BIM models, drawings, and technical documentation for critical power projects, ensuring all designs are accurate, coordinated, and optimised for both off-site and on-site construction. Key Responsibilities BIM Development & Coordination Create and manage BIM models across structural, architectural, and MEP disciplines. Produce General Arrangement (GA) drawings, fabrication details, and installation documentation. Coordinate with internal and external teams-Sales, Engineering, Production, Subcontractors and Project Management-to ensure clash-free, compliant and buildable designs. Maintain model accuracy and ensure alignment with project scopes and design changes. Technical Documentation & Support Prepare build packs to support off-site and on-site fabrication processes. Deliver high-quality technical outputs complying with UK BIM Level 2 standards. Support design reviews, clash detection, and multi-discipline coordination activities. Cross-Functional Collaboration Work closely with production and subcontracted teams to ensure designs support efficient modular assembly. Assist project teams with design-related queries during manufacturing and installation phases. Contribute to optimisation initiatives for modularisation and repeatable design solutions. Experience & Skills Required Experience working in BIM or CAD roles within modular construction, MEP, industrial, or similar technical environments. Strong proficiency in Autodesk Revit, AutoCAD and Navisworks. Ability to coordinate multi-disciplinary models and resolve design clashes. Understanding of off site or modular construction methodologies (advantageous). Strong communication, organisational and problem solving skills. Qualifications HNC, HND or Degree in Engineering, Building Services, Construction or a related technical discipline (or equivalent industry experience). BIM or Autodesk certifications are desirable. Private Health Insurance Performance Bonus 25 days annual leave + bank holidays Birthday Off Pension Plan Hybrid working / Flexible working

About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. Where purpose meets career 1. WFM / Hybrid - Offers flexible working with a hybrid model, allowing candidates to maintain a strong work-life balance while staying connected with the team when needed. This flexibility is highly valued in today's market and improves overall job satisfaction. 2. Work / Team Culture - The role provides a supportive and collaborative team environment, with clear guidance, training, and mentorship available. Candidates can expect a positive culture where knowledge sharing and teamwork are encouraged. 3. Job Stability - This is a permanent/internal opportunity, offering long term stability and security. Candidates benefit from consistent work, structured processes, and reduced risk compared to contract based roles. Responsibilities / Technical skills Participate in a Rota to monitor the ServiceNow (SNOW) system for new calls (Monday - Friday, 08:00 - 18:00). Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: Functionality not working as expected. Missing or incorrect data within the application. Data not being correctly passed to third parties via integration components. Performance issues affecting user experience. Respond to information requests, guiding users on how to perform specific activities within the application. Develop and implement fixes for identified faults within the application. Conduct operational maintenance to ensure system performance and reliability. Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements. Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, this includes performing software implementations/upgrades at client sites. Support analyst must be willing to participate in an on call rota to provide after hours support as required. Skills we can't do without Proficiency in C# and ASP.NET. Experience with .NET Core Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler). Knowledge of PowerShell and Windows Server. Communication skills Must have excellent communication skills including written, verbal and presentation Working Experience 5+ years working in a applications support or development environment Customer facing experience Essential Criteria - BPSS Eligibility To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years. Benefits Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs. Choose your future. Choose Atos.

Position Senior Application Support Specialist Suitable for Service Desk Team Leader, Senior Application Support Specialist, 3rd Line Support Analyst / Team Leader Location London (Kings Cross) - hybrid working - 4 days onsite, 1 day remote Salary £60,000 - £75,000 Sponsorship Sorry, our client is unable to offer sponsorship. The Role We are partnered with a fast growing, mission driven healthcare technology organisation seeking a Senior Application Support Specialist to join their Delivery & Client Services function. This is a highly impactful role where you will operate as a subject matter expert across key product areas, taking ownership of complex support challenges and acting as a senior escalation point. You will work closely with Product and Engineering teams to ensure frontline feedback drives meaningful product improvements, while also playing a key role in developing the capability of the wider support team. This position offers a clear pathway into team leadership, with opportunities to coach, mentor and help shape support operations in a high growth environment. Experience Required Minimum 5 years' experience in an application support or service desk environment At least 2 years in a senior support position handling escalations or complex cases Strong experience supporting business critical applications Proven ability to diagnose issues, identify root causes and communicate solutions clearly Experience working with support tools such as Zendesk, Intercom or similar Ability to manage sensitive customer situations with professionalism and empathy Strong stakeholder management skills, including engagement with senior or clinical users Demonstrated experience coaching, mentoring or supporting junior team members Technical Skills Experience supporting applications in cloud or hosted environments Strong analytical and troubleshooting capability Familiarity with incident management processes and structured support environments Understanding of support tooling, workflows and service optimisation Desirable Skills Experience in healthcare, primary care or NHS related environments Exposure to regulated environments or formal incident management frameworks Experience in support quality or service improvement initiatives Team leadership or management experience, or an interest in moving into a leadership role Key Responsibilities Application Support & Escalations Act as a 2nd and 3rd line escalation point for complex technical and functional issues Investigate and resolve high priority incidents to a high standard Participate in an on call rota providing out of hours escalation support Ensure continuity of service during peak periods or team capacity constraints User Feedback & Continuous Improvement Analyse user feedback to identify trends and recurring issues Work closely with Product teams to translate insights into actionable improvements Ensure the customer voice is clearly represented in product development discussions Team Support & Development Support onboarding and training for new team members Provide coaching and knowledge sharing across the support function Help raise the overall quality and consistency of support delivery Operational Excellence Own and optimise support tooling and processes Lead incident management activities, including post incident reviews Monitor support quality and implement improvements to maintain high service standards Working Pattern Hybrid working: 4 days onsite (London), 1 day remote Participation in an on call rota (additional compensation provided) Occasional travel for customer go lives and onsite support

AI Business AnalystApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR530The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background The AI & Automation team at Jupiter plays a pivotal role in transforming business processes across the organisation to make them more efficient, auditable, and scalable. The team, comprising developers, analysts, and automation specialists, supports projects from initial discovery through to delivery and maintenance, leveraging technologies and workflow platforms to drive digital transformation. We are looking for a Business Analyst with expertise in asset management to drive AI initiatives. The role will involve supporting the development of bespoke AI solutions, assessing and onboarding AI service providers, and contributing to the enhancement and implementation of Jupiter's AI governance framework.This is an exciting opportunity to contribute to organisational change with frontier technologies. Successful candidates will be given the freedom to experiment with AI tooling to creatively solve automation problems and design new workflows with AI at their core. Key Responsibilities AI Review & Discovery Conduct structured AI temperature checks across all business functions: assessing current AI usage, tool fit, and adoption readiness Work with teams across the organisation to capture requirements, validate use cases and assess feasibility, risks and value Identify whether teams are using the right tooling (i.e. Claude, ChatGPT, AI built-in to software products, or other) and flag gaps, risks or opportunities Build and maintain a clear view of AI activity across the firm, feeding structured insight into the AI roadmap Workflow Analysis & Use Case Development Map and analyse current and target processes to identify where AI can enhance insight, efficiency or decision support while maintaining required human oversight Prioritise use cases that deliver meaningful time savings, quality improvements or cognitive load reduction for high-value roles Assist in the design, testing and evaluation of AI tools, including prompt design, data inputs, controls, transparency requirements and oversight checkpoints Identify and document case studies where AI has delivered measurable value, contributing to the business case for continued investment Rollout & Adoption Provide hands-on embedding support, sitting with teams across the business to implement AI tools in their day-to-day workflows Deliver training sessions and produce accessible, practical materials for non-technical users across all functions Build reusable assets including prompt libraries, skills, quick reference guides and resources for the AI programme hub Support users in understanding AI capabilities, limitations, oversight obligations and safe use practices Governance & Compliance Support the implementation and adoption of AI solutions ensuring alignment with Jupiter's AI Framework and regulatory expectations Produce clear documentation including requirements, process maps, risk considerations, user guides and governance artefacts Collaborate with developers, IT, compliance and risk to ensure AI solutions meet business needs, integrate effectively with existing platforms and follow data governance standards Where required, lead RFPs and assist Procurement, Legal and Risk by gathering supplier information and supporting due diligence Help define KRIs, dashboards and MI that track AI risks, incidents, supplier status, usage and training coverage Stakeholder Engagement & Communication Communicate progress, risks and insights clearly to stakeholders at all levels, advocating for responsible and value-driven AI adoption across the organisation Facilitate workshops and present findings and recommendations to groups across the business Collaborate with the AI Transformation Lead to prepare updates for senior stakeholders. Actively keep pace with developments in AI: staying informed on model capabilities, emerging tools, regulatory changes and industry trends, and able to translate these into meaningful opportunities or risks for the business Desired Skills / Experience Essential 3+ years of experience as a Business Analyst, Process Analyst or transformation consultant, with exposure to a range of business functions or equivalent demonstrated depth in AI tooling and adoption Practical, working knowledge of AI productivity tools such as Claude or ChatGPT, with an understanding of their strengths, limitations and the techniques required to overcome challenges such as hallucinations, prompt sensitivity and data handling constraints A natural AI advocate: confident promoting responsible adoption, educating stakeholders and helping build a culture that understands both the opportunities and the obligations of AI Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into clear business value for non-technical audiences Experience facilitating workshops and presenting to groups across different seniority levels Hands-on experience supporting technology or data-driven transformation projects, preferably involving AI, analytics or digital tooling Strong understanding of business process design, mapping and re-engineering, ideally with BPMN 2.0 exposure Experience with process and solution design tools such as IBM Blueworks, Lucidchart or Visio Demonstrated ability to support delivery from requirements through testing and adoption, ensuring solutions are well governed and business ready Proactive interest in the evolving regulatory landscape for AI, including data protection, conduct considerations and emerging AI-specific requirements such as the EU AI Act and FCA expectations Genuine interest in AI governance and control design. Able to translate regulatory and internal policy expectations into practical controls, design choices and documentation. Organised, analytical and proactive, with strong problem-solving and prioritisation skills Desirable Experience working across a broad range of business functions in an asset management or investment management firm, rather than a single team or desk Familiarity with asset management platforms such as Aladdin, or data platforms such as Snowflake Experience delivering training or change management programmes for non-technical users in a regulated environment Previous experience where a clean, structured handover to a permanent team was a core deliverable Familiarity with system design and integration concepts such as APIs, webhooks and MCP servers, with sufficient technical fluency to reason about how AI tools connect to existing systems and where the integration boundaries sit Track record of building reusable assets such as prompt libraries, playbooks or governance documentation as part of an AI or technology programme Genuine enthusiasm for AI and emerging technology. Actively experiments with new tools, follows developments in the space, and translates that curiosity into practical ideas for the business Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.

AI Business Analyst (12 month FTC)Applylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR531The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background The AI & Automation team at Jupiter plays a pivotal role in transforming business processes across the organisation to make them more efficient, auditable, and scalable. The team, comprising developers, analysts, and automation specialists, supports projects from initial discovery through to delivery and maintenance, leveraging technologies and workflow platforms to drive digital transformation. We are looking for a Business Analyst with deep expertise in asset management to drive AI initiatives. The role will involve supporting the development of bespoke AI solutions, assessing and onboarding AI service providers, and contributing to the enhancement and implementation of Jupiter's AI governance framework.This is an exciting opportunity to contribute to organisational change with frontier technologies. Successful candidates will be given the freedom to experiment with AI tooling to creatively solve automation problems and design new workflows with AI at their core.This role is a 12 month fixed term contract. Key Responsibilities AI Review & Discovery Conduct structured AI temperature checks across all business functions: assessing current AI usage, tool fit, and adoption readiness Work with teams across the organisation to capture requirements, validate use cases and assess feasibility, risks and value Identify whether teams are using the right tooling (i.e. Claude, ChatGPT, AI built-in to software products, or other) and flag gaps, risks or opportunities Build and maintain a clear view of AI activity across the firm, feeding structured insight into the AI roadmap Workflow Analysis & Use Case Development Map and analyse current and target processes to identify where AI can enhance insight, efficiency or decision support while maintaining required human oversight Prioritise use cases that deliver meaningful time savings, quality improvements or cognitive load reduction for high-value roles Assist in the design, testing and evaluation of AI tools, including prompt design, data inputs, controls, transparency requirements and oversight checkpoints Identify and document case studies where AI has delivered measurable value, contributing to the business case for continued investment Rollout & Adoption Provide hands-on embedding support, sitting with teams across the business to implement AI tools in their day-to-day workflows Deliver training sessions and produce accessible, practical materials for non-technical users across all functions Build reusable assets including prompt libraries, skills, quick reference guides and resources for the AI programme hub Support users in understanding AI capabilities, limitations, oversight obligations and safe use practices Governance & Compliance Support the implementation and adoption of AI solutions ensuring alignment with Jupiter's AI Framework and regulatory expectations Produce clear documentation including requirements, process maps, risk considerations, user guides and governance artefacts Collaborate with developers, IT, compliance and risk to ensure AI solutions meet business needs, integrate effectively with existing platforms and follow data governance standards Where required, lead RFPs and assist Procurement, Legal and Risk by gathering supplier information and supporting due diligence Help define KRIs, dashboards and MI that track AI risks, incidents, supplier status, usage and training coverage Stakeholder Engagement & Communication Communicate progress, risks and insights clearly to stakeholders at all levels, advocating for responsible and value-driven AI adoption across the organisation Facilitate workshops and present findings and recommendations to groups across the business Collaborate with the AI Transformation Lead to prepare updates for senior stakeholders. Actively keep pace with developments in AI: staying informed on model capabilities, emerging tools, regulatory changes and industry trends, and able to translate these into meaningful opportunities or risks for the business Desired Skills / Experience Essential 3+ years of experience as a Business Analyst, Process Analyst or transformation consultant, with exposure to a range of business functions or equivalent demonstrated depth in AI tooling and adoption Practical, working knowledge of AI productivity tools such as Claude or ChatGPT, with an understanding of their strengths, limitations and the techniques required to overcome challenges such as hallucinations, prompt sensitivity and data handling constraints A natural AI advocate: confident promoting responsible adoption, educating stakeholders and helping build a culture that understands both the opportunities and the obligations of AI Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into clear business value for non-technical audiences Experience facilitating workshops and presenting to groups across different seniority levels Hands-on experience supporting technology or data-driven transformation projects, preferably involving AI, analytics or digital tooling Strong understanding of business process design, mapping and re-engineering, ideally with BPMN 2.0 exposure Experience with process and solution design tools such as IBM Blueworks, Lucidchart or Visio Demonstrated ability to support delivery from requirements through testing and adoption, ensuring solutions are well governed and business ready Proactive interest in the evolving regulatory landscape for AI, including data protection, conduct considerations and emerging AI-specific requirements such as the EU AI Act and FCA expectations Genuine interest in AI governance and control design. Able to translate regulatory and internal policy expectations into practical controls, design choices and documentation. Organised, analytical and proactive, with strong problem-solving and prioritisation skills Desirable Experience working across a broad range of business functions in an asset management or investment management firm, rather than a single team or desk Familiarity with asset management platforms such as Aladdin, or data platforms such as Snowflake Experience delivering training or change management programmes for non-technical users in a regulated environment Previous experience where a clean, structured handover to a permanent team was a core deliverable Familiarity with system design and integration concepts such as APIs, webhooks and MCP servers, with sufficient technical fluency to reason about how AI tools connect to existing systems and where the integration boundaries sit Track record of building reusable assets such as prompt libraries, playbooks or governance documentation as part of an AI or technology programme Genuine enthusiasm for AI and emerging technology. Actively experiments with new tools, follows developments in the space, and translates that curiosity into practical ideas for the business Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.