Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/07/2026
Full time
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Junior Compliance Analyst Location: London. DOE. This entry level role provides an excellent opportunity to gain hands on experience in regulatory compliance within the financial services industry. The successful candidate will support the compliance team in ensuring that the organisation adheres to applicable laws, regulations and internal policies. You will assist with monitoring regulatory requirements, onboarding new clients and maintaining client records as well as all other compliance records to support the development of a strong compliance culture across the business. Responsibilities Assist the compliance team in monitoring and ensuring adherence to relevant financial regulations and internal policies Support the review and maintenance of compliance documentation, policies, and procedures Help conduct compliance monitoring reviews and internal audits Assist with onboarding new clients and carrying out due diligence, KYC and AML checks Support the investigation and reporting of potential compliance issues or breaches Maintain accurate compliance records, registers and logs Assist with regulatory reporting and data collection Monitor regulatory updates and assist in summarising key changes Support compliance training initiatives for employees Work with different departments to promote best compliance practices Skills Required Essential Strong attention to detail Good organisational and time management skills Strong written and verbal communication skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Desirable Awareness of AML, KYC, FCA regulations or financial compliance frameworks Internship or work experience in financial services or compliance Interest in pursuing professional qualifications (e.g., ICA, CISI, or ACAMS) Closing date for applications: 30th June 2026 First Line Support (IT) Location: London We're looking for someone who brings a perfect blend of experience and qualifications, fits seamlessly into our culture, and thrives in a team environment while being resourceful and capable of working independently. You should have strong problem solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed. Responsibilities Serve as the first point of contact for IT support across the London office, handling helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes Accurately log, categorise and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution Provide general user support deskside to our London office - troubleshooting issues, answering IT questions and handling password resets Provide general user remote desktop support for the Dubai, European, US and Singapore offices Support and administer local Intune devices Maintain IT equipment in conference rooms and shared office spaces Manage local IT asset inventory and procurement processes Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment Implement and maintain security best practices and compliance requirements Contribute to the continuous improvement of IT operations and user satisfaction Undertake any other duties as reasonably requested Skills Required 1+ years of experience in IT operations or support roles, preferably in a fast growing, fast paced company Strong knowledge of Windows operating systems Office 365 administration, SharePoint Experience in establishing and applying security practices and compliance requirements Excellent problem solving and troubleshooting skills Excellent written and verbal communication skills Ability to work independently with minimal supervision in a fast paced environment Passion for learning and adapting to new technologies Team first mindset with a customer centric approach to IT support Junior Developer (C# / Blazor) Location: London A web developer role building and maintaining dynamic dashboards, reports and data portals that support our broker and research desks. You will work closely with colleagues across the business, translating their requirements into clean, functional web solutions on our data driven platform. Responsibilities Support SSY broker and research desks by generating interactive dashboards and high quality market reports Build and maintain web based products and data queries as required by SSY research, brokers and their clients Assist in the development of SSY's bespoke data products, providing technical support and ensuring data integrity Collaborate with colleagues to ensure consistent technology applications and data delivery across our 28 global offices Skills Required Essential Proficiency in a strongly typed programming language (e.g. C#, Java, Typescript) Experience in SQL, including writing complex queries and managing data structures Solid understanding of core web technologies (HTML, CSS) Desirable Experience with Microsoft Fabric and Excel is a plus, specifically for migrating or integrating legacy data into modern web formats Python experience is advantageous for data processing and visualisation Understanding of good UI, UX and web design Bachelor's degree in a STEM field is preferred UK Right to Work is essential. We are unable to provide visa sponsorship for this role now or in the future. Closing date for applications: Tuesday 30th June
22/07/2026
Full time
Junior Compliance Analyst Location: London. DOE. This entry level role provides an excellent opportunity to gain hands on experience in regulatory compliance within the financial services industry. The successful candidate will support the compliance team in ensuring that the organisation adheres to applicable laws, regulations and internal policies. You will assist with monitoring regulatory requirements, onboarding new clients and maintaining client records as well as all other compliance records to support the development of a strong compliance culture across the business. Responsibilities Assist the compliance team in monitoring and ensuring adherence to relevant financial regulations and internal policies Support the review and maintenance of compliance documentation, policies, and procedures Help conduct compliance monitoring reviews and internal audits Assist with onboarding new clients and carrying out due diligence, KYC and AML checks Support the investigation and reporting of potential compliance issues or breaches Maintain accurate compliance records, registers and logs Assist with regulatory reporting and data collection Monitor regulatory updates and assist in summarising key changes Support compliance training initiatives for employees Work with different departments to promote best compliance practices Skills Required Essential Strong attention to detail Good organisational and time management skills Strong written and verbal communication skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Desirable Awareness of AML, KYC, FCA regulations or financial compliance frameworks Internship or work experience in financial services or compliance Interest in pursuing professional qualifications (e.g., ICA, CISI, or ACAMS) Closing date for applications: 30th June 2026 First Line Support (IT) Location: London We're looking for someone who brings a perfect blend of experience and qualifications, fits seamlessly into our culture, and thrives in a team environment while being resourceful and capable of working independently. You should have strong problem solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed. Responsibilities Serve as the first point of contact for IT support across the London office, handling helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes Accurately log, categorise and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution Provide general user support deskside to our London office - troubleshooting issues, answering IT questions and handling password resets Provide general user remote desktop support for the Dubai, European, US and Singapore offices Support and administer local Intune devices Maintain IT equipment in conference rooms and shared office spaces Manage local IT asset inventory and procurement processes Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment Implement and maintain security best practices and compliance requirements Contribute to the continuous improvement of IT operations and user satisfaction Undertake any other duties as reasonably requested Skills Required 1+ years of experience in IT operations or support roles, preferably in a fast growing, fast paced company Strong knowledge of Windows operating systems Office 365 administration, SharePoint Experience in establishing and applying security practices and compliance requirements Excellent problem solving and troubleshooting skills Excellent written and verbal communication skills Ability to work independently with minimal supervision in a fast paced environment Passion for learning and adapting to new technologies Team first mindset with a customer centric approach to IT support Junior Developer (C# / Blazor) Location: London A web developer role building and maintaining dynamic dashboards, reports and data portals that support our broker and research desks. You will work closely with colleagues across the business, translating their requirements into clean, functional web solutions on our data driven platform. Responsibilities Support SSY broker and research desks by generating interactive dashboards and high quality market reports Build and maintain web based products and data queries as required by SSY research, brokers and their clients Assist in the development of SSY's bespoke data products, providing technical support and ensuring data integrity Collaborate with colleagues to ensure consistent technology applications and data delivery across our 28 global offices Skills Required Essential Proficiency in a strongly typed programming language (e.g. C#, Java, Typescript) Experience in SQL, including writing complex queries and managing data structures Solid understanding of core web technologies (HTML, CSS) Desirable Experience with Microsoft Fabric and Excel is a plus, specifically for migrating or integrating legacy data into modern web formats Python experience is advantageous for data processing and visualisation Understanding of good UI, UX and web design Bachelor's degree in a STEM field is preferred UK Right to Work is essential. We are unable to provide visa sponsorship for this role now or in the future. Closing date for applications: Tuesday 30th June
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
Support Analyst, Software Support A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role. Could this be the ideal next step for someone with a passion for problem-solving and delivering great service? The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed. The Company This is a well-established UK-based software business operating in the workforce technology space. They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time. What experience does the Support Analyst need? Some hands-on commercial experience in a user-facing IT support role, whether supporting internal users or external customers Confidence troubleshooting technical issues and communicating clearly with non-technical users across multiple channels Familiarity with Microsoft 365 tools including Outlook, Excel, Word, and Teams, alongside a basic awareness of networking and web technologies A driving licence and access to your own vehicle, as the office location is not served by public transport So What's Next? If you are a Support Analyst and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Support Analyst, Helpdesk Analyst, Service Desk Analyst, Software Support Corriculo Ltd acts as an employment agency and an employment business.
22/07/2026
Full time
Support Analyst, Software Support A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role. Could this be the ideal next step for someone with a passion for problem-solving and delivering great service? The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed. The Company This is a well-established UK-based software business operating in the workforce technology space. They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time. What experience does the Support Analyst need? Some hands-on commercial experience in a user-facing IT support role, whether supporting internal users or external customers Confidence troubleshooting technical issues and communicating clearly with non-technical users across multiple channels Familiarity with Microsoft 365 tools including Outlook, Excel, Word, and Teams, alongside a basic awareness of networking and web technologies A driving licence and access to your own vehicle, as the office location is not served by public transport So What's Next? If you are a Support Analyst and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Support Analyst, Helpdesk Analyst, Service Desk Analyst, Software Support Corriculo Ltd acts as an employment agency and an employment business.
Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
22/07/2026
Full time
Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
22/07/2026
Full time
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
22/07/2026
Contractor
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
22/07/2026
Contractor
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
22/07/2026
Contractor
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programs Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson . click apply for full job details
22/07/2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programs Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson . click apply for full job details
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
22/07/2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
22/07/2026
Full time
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. Description Manage and maintain IT systems to ensure optimal performance and reliability. Monitor system activities and troubleshoot any technical issues that arise. Collaborate with the Technology department to implement system upgrades and improvements. Support users with technical queries and provide solutions in a timely manner. Ensure data integrity and maintain system security protocols. Document system processes and create user guides where required. Coordinate with external vendors for system-related support and services. Stay updated on emerging technologies and recommend upgrades to existing systems. Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration. Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services. Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment. Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services. Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials. Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer A salary ranging from 36000 to 40000, dependent on the level of experience. A permanent position within the Technology & Telecoms industry. Hybrid working 2 days onsite in Harrogate Additional benefits to be discussed during the recruitment process. If you're interested in this role, apply now.
22/07/2026
Full time
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. Description Manage and maintain IT systems to ensure optimal performance and reliability. Monitor system activities and troubleshoot any technical issues that arise. Collaborate with the Technology department to implement system upgrades and improvements. Support users with technical queries and provide solutions in a timely manner. Ensure data integrity and maintain system security protocols. Document system processes and create user guides where required. Coordinate with external vendors for system-related support and services. Stay updated on emerging technologies and recommend upgrades to existing systems. Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration. Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services. Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment. Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services. Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials. Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer A salary ranging from 36000 to 40000, dependent on the level of experience. A permanent position within the Technology & Telecoms industry. Hybrid working 2 days onsite in Harrogate Additional benefits to be discussed during the recruitment process. If you're interested in this role, apply now.
2nd Line IT Support Engineer Tamworth, Staffordshire (Office Based) Permanent Up to £40,000 per annum Are you ready to take the next step in your IT career? We're looking for an enthusiastic and motivated IT Support Engineer who has already established themselves in a Support role and is keen to develop their technical skills across infrastructure, cloud technologies and project delivery. This is an excellent opportunity to join a supportive IT team where you'll play a key role in delivering high-quality technical support while gaining exposure to a broad range of technologies and contributing to projects that shape the future of the business. The Role As a 2nd Line IT Support Engineer, you'll act as the technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service. Alongside your support responsibilities, you'll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects. Your responsibilities will include: Providing 2nd line technical support and acting as the escalation point for the Service Desk. Troubleshooting and resolving more complex hardware, software and infrastructure issues. Supporting and maintaining the company's IT systems and infrastructure. Coordinating software updates, security patches and version upgrades. Managing IT changes through established change control processes. Supporting IT projects, including planning and technical implementation. Purchasing, provisioning and configuring IT equipment. Managing IT requirements for new starters, movers and leavers. Producing and maintaining technical documentation and knowledge base articles. Contributing ideas to improve systems, processes and the overall IT roadmap. Ensuring systems and changes comply with security standards and regulatory requirements. About You You'll have experience working within an IT support environment and be passionate about developing your technical skills. Just as importantly, you'll enjoy solving problems, helping users and continuously learning new technologies. Experience with some of the following would be advantageous: Windows 11 Windows Server (2016 onwards) Microsoft 365 Microsoft Teams Microsoft Exchange Microsoft Azure VMware vSphere Citrix XenApp IIS Dell Networking Sophos technologies Mitel telephony Don't worry if you haven't worked with every technology listed above. A genuine enthusiasm for IT, a proactive approach to learning and a desire to build your technical expertise are far more important. We're Looking For Someone Who Is: Passionate about technology and eager to learn. Customer-focused with excellent communication skills. Able to prioritise workload effectively and remain calm under pressure. A logical problem solver with strong attention to detail. Keen to contribute ideas and support continuous improvement. A collaborative team player with a positive, proactive attitude. What's on Offer Salary up to £40,000 . A permanent, office-based role in Tamworth, Staffordshire . Exposure to a wide range of modern infrastructure and cloud technologies. Opportunities to work on technical projects and develop your skills. A supportive environment that encourages learning and career progression. If you're looking for a role where you'll continue to grow technically while making a real contribution to the IT team, we'd love to hear from you.
21/07/2026
Full time
2nd Line IT Support Engineer Tamworth, Staffordshire (Office Based) Permanent Up to £40,000 per annum Are you ready to take the next step in your IT career? We're looking for an enthusiastic and motivated IT Support Engineer who has already established themselves in a Support role and is keen to develop their technical skills across infrastructure, cloud technologies and project delivery. This is an excellent opportunity to join a supportive IT team where you'll play a key role in delivering high-quality technical support while gaining exposure to a broad range of technologies and contributing to projects that shape the future of the business. The Role As a 2nd Line IT Support Engineer, you'll act as the technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service. Alongside your support responsibilities, you'll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects. Your responsibilities will include: Providing 2nd line technical support and acting as the escalation point for the Service Desk. Troubleshooting and resolving more complex hardware, software and infrastructure issues. Supporting and maintaining the company's IT systems and infrastructure. Coordinating software updates, security patches and version upgrades. Managing IT changes through established change control processes. Supporting IT projects, including planning and technical implementation. Purchasing, provisioning and configuring IT equipment. Managing IT requirements for new starters, movers and leavers. Producing and maintaining technical documentation and knowledge base articles. Contributing ideas to improve systems, processes and the overall IT roadmap. Ensuring systems and changes comply with security standards and regulatory requirements. About You You'll have experience working within an IT support environment and be passionate about developing your technical skills. Just as importantly, you'll enjoy solving problems, helping users and continuously learning new technologies. Experience with some of the following would be advantageous: Windows 11 Windows Server (2016 onwards) Microsoft 365 Microsoft Teams Microsoft Exchange Microsoft Azure VMware vSphere Citrix XenApp IIS Dell Networking Sophos technologies Mitel telephony Don't worry if you haven't worked with every technology listed above. A genuine enthusiasm for IT, a proactive approach to learning and a desire to build your technical expertise are far more important. We're Looking For Someone Who Is: Passionate about technology and eager to learn. Customer-focused with excellent communication skills. Able to prioritise workload effectively and remain calm under pressure. A logical problem solver with strong attention to detail. Keen to contribute ideas and support continuous improvement. A collaborative team player with a positive, proactive attitude. What's on Offer Salary up to £40,000 . A permanent, office-based role in Tamworth, Staffordshire . Exposure to a wide range of modern infrastructure and cloud technologies. Opportunities to work on technical projects and develop your skills. A supportive environment that encourages learning and career progression. If you're looking for a role where you'll continue to grow technically while making a real contribution to the IT team, we'd love to hear from you.
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
21/07/2026
Full time
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
IT Support Analyst A fantastic opportunity has arisen for an IT Support Analyst to join our London based law firm on a permanent basis. IT Support Analyst Summary: The IT Support Analyst will work within the Service Desk Team to ensure that a consistent and professional level of support is provided, including monitoring the unassigned and individual team member queues. IT Support Analyst Key Responsibilities: * Provide advanced technical knowledge and support the most complex and challenging customer queries and requests * Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails * Mentor and train Service Desk staff * Work with co-workers to increase knowledge across the Global Service Desk team IT Support Analyst Attributes/Skills: * Experience of working on a busy and demanding legal Service Desk supporting a large customer base * Experience working on a Tech Bar is highly desirable * Experience of logging tickets in ISM call logging software IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
21/07/2026
Full time
IT Support Analyst A fantastic opportunity has arisen for an IT Support Analyst to join our London based law firm on a permanent basis. IT Support Analyst Summary: The IT Support Analyst will work within the Service Desk Team to ensure that a consistent and professional level of support is provided, including monitoring the unassigned and individual team member queues. IT Support Analyst Key Responsibilities: * Provide advanced technical knowledge and support the most complex and challenging customer queries and requests * Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails * Mentor and train Service Desk staff * Work with co-workers to increase knowledge across the Global Service Desk team IT Support Analyst Attributes/Skills: * Experience of working on a busy and demanding legal Service Desk supporting a large customer base * Experience working on a Tech Bar is highly desirable * Experience of logging tickets in ISM call logging software IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Overview WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by our agentic marketing platform, WPP Open. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We are committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit Why we're hiring WPP is executing a global ERP transformation programme focused on deploying a common finance template built on the Deltek Maconomy platform. This solution is already live across multiple countries spanning Europe, APAC, the Americas, and the Middle East. Together, Maconomy and the broader Global Business Services application suite form the foundation of WPP's global finance technology ecosystem. A key objective of the programme is to ensure that Maconomy remains on the latest supported version, with the current roadmap focused on transitioning the entire application estate from the legacy Workspace client to the modern web client by mid-2027. This transition will require extensive functional testing to ensure a seamless migration of business-critical processes. What you'll be doing Manage the BAU environment associated with these tools, working with the business users, supplier teams, and 3rd party helpdesks to triage & resolve application issues. Keep key stakeholders informed of progress on issues, enhancements, releases. Deliver small projects in conjunction with the Finance Application Product Manager, e.g. changes, new functionality, rollout of existing features to new geographies. Ensure that all changes (projects, enhancements, fixes) are fully tested, including by business users. Test the internally developed changes to the software. Work with users and technical teams to triage issues with individual applications to ensure issues are pinpointed and driven to resolution; this includes triaging and fixing issues relating to one application or interfaces between applications, often involving multiple suppliers to investigate and fix. Testing support - carrying out SIT (System Integration Testing), documenting UAT testing, and following up with users to drive completion of testing and sign-off. Carry out System Admin or configuration activities on business applications, e.g. setting up or amending security groups in accordance with audit and compliance. Monitor performance of tools and track issues, escalating proactively as needed. Understand and configure tools for local deployment where such configuration is outside vendor scope and outside the skillset of internal users. Develop and maintain documentation relating to configuration of the tools to simplify future rollouts and support audit requests. Work with internal and external audit; a good understanding of the application and documentation will be necessary. What you'll need Strong communication and confidence to present new functionality. A basic understanding of accounting and finance knowledge. Strong technical awareness of tool-based / SaaS packages and application integrations. Strong understanding of finance back-office processes and how these are supported by applications. Strong ability to use tools for documentation, ticketing and training. Highly motivated, flexible team player and manager with the ability to deliver in a timely and professional manner. Confident working with technical IT teams and business users about IT applications. Proven ability to influence cross-functional teams without formal authority. Willingness to learn and grow with the role. Who you are You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded to new ideas, new partnerships, and new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction to try the new and to seek the unexpected. You're extraordinary: we are stron
21/07/2026
Full time
Overview WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by our agentic marketing platform, WPP Open. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We are committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit Why we're hiring WPP is executing a global ERP transformation programme focused on deploying a common finance template built on the Deltek Maconomy platform. This solution is already live across multiple countries spanning Europe, APAC, the Americas, and the Middle East. Together, Maconomy and the broader Global Business Services application suite form the foundation of WPP's global finance technology ecosystem. A key objective of the programme is to ensure that Maconomy remains on the latest supported version, with the current roadmap focused on transitioning the entire application estate from the legacy Workspace client to the modern web client by mid-2027. This transition will require extensive functional testing to ensure a seamless migration of business-critical processes. What you'll be doing Manage the BAU environment associated with these tools, working with the business users, supplier teams, and 3rd party helpdesks to triage & resolve application issues. Keep key stakeholders informed of progress on issues, enhancements, releases. Deliver small projects in conjunction with the Finance Application Product Manager, e.g. changes, new functionality, rollout of existing features to new geographies. Ensure that all changes (projects, enhancements, fixes) are fully tested, including by business users. Test the internally developed changes to the software. Work with users and technical teams to triage issues with individual applications to ensure issues are pinpointed and driven to resolution; this includes triaging and fixing issues relating to one application or interfaces between applications, often involving multiple suppliers to investigate and fix. Testing support - carrying out SIT (System Integration Testing), documenting UAT testing, and following up with users to drive completion of testing and sign-off. Carry out System Admin or configuration activities on business applications, e.g. setting up or amending security groups in accordance with audit and compliance. Monitor performance of tools and track issues, escalating proactively as needed. Understand and configure tools for local deployment where such configuration is outside vendor scope and outside the skillset of internal users. Develop and maintain documentation relating to configuration of the tools to simplify future rollouts and support audit requests. Work with internal and external audit; a good understanding of the application and documentation will be necessary. What you'll need Strong communication and confidence to present new functionality. A basic understanding of accounting and finance knowledge. Strong technical awareness of tool-based / SaaS packages and application integrations. Strong understanding of finance back-office processes and how these are supported by applications. Strong ability to use tools for documentation, ticketing and training. Highly motivated, flexible team player and manager with the ability to deliver in a timely and professional manner. Confident working with technical IT teams and business users about IT applications. Proven ability to influence cross-functional teams without formal authority. Willingness to learn and grow with the role. Who you are You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded to new ideas, new partnerships, and new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction to try the new and to seek the unexpected. You're extraordinary: we are stron
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. AMS are looking for multiple Junior Data Analysts for a 6 month contract based in Cardiff/ Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two-week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre. The Analytics Support Centre is a Cardiff based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
21/07/2026
Full time
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. AMS are looking for multiple Junior Data Analysts for a 6 month contract based in Cardiff/ Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two-week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre. The Analytics Support Centre is a Cardiff based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
21/07/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
