Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/07/2026
Full time
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
22/07/2026
Contractor
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
22/07/2026
Contractor
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
22/07/2026
Contractor
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around £220 per day (Inside IR35) Location: Warrington Start Date: ASAP
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
22/07/2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. AMS are looking for multiple Junior Data Analysts for a 6 month contract based in Cardiff/ Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two-week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre. The Analytics Support Centre is a Cardiff based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
21/07/2026
Full time
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. AMS are looking for multiple Junior Data Analysts for a 6 month contract based in Cardiff/ Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two-week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre. The Analytics Support Centre is a Cardiff based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Systems Support Analyst (12 Month FTC) Our client is a leading organisation within the property and accommodation sector, operating a portfolio of sites across the UK. With a strong focus on technology, operational excellence, and continuous improvement, they are seeking a Systems Support Analyst to join their Business Systems team on an initial 12-month fixed-term contract, with the potential for extension. This role sits at the centre of business systems support and optimisation. The focus is on administering core platforms, supporting users, driving system improvements, and ensuring business-critical applications operate efficiently across the organisation. You will work closely with operational stakeholders and third-party providers to troubleshoot issues, manage system enhancements, support migrations, and improve processes across key business systems. Role Overview Administer and support Entrata and other core business systems, ensuring effective day-to-day operation and system performance Provide technical support, investigate system issues, manage helpdesk tickets, and coordinate resolutions with third-party vendors Manage system configurations, user access, permissions, workflows, and operational settings across business applications Support system upgrades, testing, enhancements, integrations, and migration projects, including data validation and cleansing Produce system documentation, reports, dashboards, and user training materials to support business operations Collaborate with stakeholders across the business to drive continuous improvement, compliance, and effective system adoption Requirements Minimum 1-2 years' experience administering business systems within a commercial environment Experience with Entrata, Yardi, StarRez, Kinetic, or similar property management or enterprise platforms Strong troubleshooting and problem-solving skills with the ability to resolve system issues effectivelyGood understanding of operational business processes and how technology supports them Experience supporting, training, and communicating with non-technical users Strong attention to detail with a focus on data accuracy, validation, and quality control Proactive and organised approach with a passion for continuous improvement and delivering excellent service
21/07/2026
Full time
Systems Support Analyst (12 Month FTC) Our client is a leading organisation within the property and accommodation sector, operating a portfolio of sites across the UK. With a strong focus on technology, operational excellence, and continuous improvement, they are seeking a Systems Support Analyst to join their Business Systems team on an initial 12-month fixed-term contract, with the potential for extension. This role sits at the centre of business systems support and optimisation. The focus is on administering core platforms, supporting users, driving system improvements, and ensuring business-critical applications operate efficiently across the organisation. You will work closely with operational stakeholders and third-party providers to troubleshoot issues, manage system enhancements, support migrations, and improve processes across key business systems. Role Overview Administer and support Entrata and other core business systems, ensuring effective day-to-day operation and system performance Provide technical support, investigate system issues, manage helpdesk tickets, and coordinate resolutions with third-party vendors Manage system configurations, user access, permissions, workflows, and operational settings across business applications Support system upgrades, testing, enhancements, integrations, and migration projects, including data validation and cleansing Produce system documentation, reports, dashboards, and user training materials to support business operations Collaborate with stakeholders across the business to drive continuous improvement, compliance, and effective system adoption Requirements Minimum 1-2 years' experience administering business systems within a commercial environment Experience with Entrata, Yardi, StarRez, Kinetic, or similar property management or enterprise platforms Strong troubleshooting and problem-solving skills with the ability to resolve system issues effectivelyGood understanding of operational business processes and how technology supports them Experience supporting, training, and communicating with non-technical users Strong attention to detail with a focus on data accuracy, validation, and quality control Proactive and organised approach with a passion for continuous improvement and delivering excellent service
About Edra Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations. We're a Series A startup, backed by Sequoia and other leading VC firms, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build. The Role AI models are smart enough. What they don't have is an understanding of how a specific company's business actually runs. The AI Strategist's job is to close that gap for Edra's customers. You embed with a customer, learn how the work actually happens (not how the org chart says it happens), and find where Edra creates the most value. You scope the deployment, run it, measure it, and bring what you learn back to product and engineering, specific enough that they can build on it. The domain changes from one customer to the next-a service desk, a compliance team, a sales operation, a product org-and the role looks different at every customer deployment. This role is operational and it's for builders. It is not account management, project management, or consulting. In a single day you might go from working with a customer's raw operational data, to prototyping with customer users, to a product prioritization debate with engineering, and you need to be credible in all three rooms. What You'll Do The work will look different from one customer to the next, but across an engagement it covers most of the following: Embed with the team that runs a core part of the customer's business, and learn how the work actually gets done, including the parts no process doc captures. Scope and run the deployment from the first data pull to a measured result. Decide what data goes in, what comes out, and what success looks like. Start narrow (one process, one team), prove value there, then expand. Manage relationships with senior stakeholders. Set expectations, and turn the most demanding executive in the room into your champion. Bring findings back to product and engineering in a form they can act on. Think product-forward about what Edra should build next, grounded in patterns you see in the field. Build and run demos, and present results and proposals to everyone from the analyst doing the work to the C-suite executive signing the contract. Spot the patterns across deployments that point to new domains Edra can move into. What We're Looking For 2+ years in a deployment, solutions, or customer-facing product role at a high-growth technology company. Fluency with AI. You already use these tools in your own work and have a feel for where they're strong and where they fall apart on messy, real-world inputs. You have experience operating independently in unstructured environments, and have owned outcomes, not just tasks. Dropped into an unfamiliar problem, your instinct is to ask questions and break it down before pitching a solution. You treat a skeptical operator's objections as rational, because they usually are, and you'd rather spend a day watching someone work than read their process doc. You're comfortable working directly with messy operational data, and you draw conclusions from it that hold up to scrutiny. You have product instinct. You can connect what you see in the field to what's worth building, and you know the difference between a one-off ask and a real pattern. You can hold a room. You turn an unrealistic executive demand into a workable plan without picking a fight, and you manage up and sideways in the same conversation. You communicate with precision. You structure your thinking, choose concrete words over abstractions, and are upfront when you don't know something. Don't check every box? We'd still love to hear from you. We're looking for exceptional people with unique skills and interests, and we know that great people have different backgrounds and skillsets. Bonus Points Time spent inside the systems where operational work lives: Salesforce, ServiceNow, SAP, Jira, or similar. You've worked somewhere deployment and product thinking were the same job. Comfort with Python, SQL, or similar for working with data directly. You've helped build a new category, not just added features to an existing one. A Few Details Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.
21/07/2026
Full time
About Edra Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations. We're a Series A startup, backed by Sequoia and other leading VC firms, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build. The Role AI models are smart enough. What they don't have is an understanding of how a specific company's business actually runs. The AI Strategist's job is to close that gap for Edra's customers. You embed with a customer, learn how the work actually happens (not how the org chart says it happens), and find where Edra creates the most value. You scope the deployment, run it, measure it, and bring what you learn back to product and engineering, specific enough that they can build on it. The domain changes from one customer to the next-a service desk, a compliance team, a sales operation, a product org-and the role looks different at every customer deployment. This role is operational and it's for builders. It is not account management, project management, or consulting. In a single day you might go from working with a customer's raw operational data, to prototyping with customer users, to a product prioritization debate with engineering, and you need to be credible in all three rooms. What You'll Do The work will look different from one customer to the next, but across an engagement it covers most of the following: Embed with the team that runs a core part of the customer's business, and learn how the work actually gets done, including the parts no process doc captures. Scope and run the deployment from the first data pull to a measured result. Decide what data goes in, what comes out, and what success looks like. Start narrow (one process, one team), prove value there, then expand. Manage relationships with senior stakeholders. Set expectations, and turn the most demanding executive in the room into your champion. Bring findings back to product and engineering in a form they can act on. Think product-forward about what Edra should build next, grounded in patterns you see in the field. Build and run demos, and present results and proposals to everyone from the analyst doing the work to the C-suite executive signing the contract. Spot the patterns across deployments that point to new domains Edra can move into. What We're Looking For 2+ years in a deployment, solutions, or customer-facing product role at a high-growth technology company. Fluency with AI. You already use these tools in your own work and have a feel for where they're strong and where they fall apart on messy, real-world inputs. You have experience operating independently in unstructured environments, and have owned outcomes, not just tasks. Dropped into an unfamiliar problem, your instinct is to ask questions and break it down before pitching a solution. You treat a skeptical operator's objections as rational, because they usually are, and you'd rather spend a day watching someone work than read their process doc. You're comfortable working directly with messy operational data, and you draw conclusions from it that hold up to scrutiny. You have product instinct. You can connect what you see in the field to what's worth building, and you know the difference between a one-off ask and a real pattern. You can hold a room. You turn an unrealistic executive demand into a workable plan without picking a fight, and you manage up and sideways in the same conversation. You communicate with precision. You structure your thinking, choose concrete words over abstractions, and are upfront when you don't know something. Don't check every box? We'd still love to hear from you. We're looking for exceptional people with unique skills and interests, and we know that great people have different backgrounds and skillsets. Bonus Points Time spent inside the systems where operational work lives: Salesforce, ServiceNow, SAP, Jira, or similar. You've worked somewhere deployment and product thinking were the same job. Comfort with Python, SQL, or similar for working with data directly. You've helped build a new category, not just added features to an existing one. A Few Details Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
21/07/2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role. Our client is looking for an IT Support Analyst with the following skills: 1st/2nd Line internal IT Support experience, An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
21/07/2026
Contractor
IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role. Our client is looking for an IT Support Analyst with the following skills: 1st/2nd Line internal IT Support experience, An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
20/07/2026
Full time
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Hollybank Trustees Ltd seeks a Service Desk Analyst on a fixed term maternity contract to provide first line IT support for our team and core banking system (Finova). You will triage, resolve, and escalate incidents, while supporting self-serve processes and access changes. A good grasp of IT administration and customer service is essential, with an interest in mortgages and savings. Responsibilities include handling daily IT tasks, hardware rollout for new joiners, and audits.
20/07/2026
Full time
Hollybank Trustees Ltd seeks a Service Desk Analyst on a fixed term maternity contract to provide first line IT support for our team and core banking system (Finova). You will triage, resolve, and escalate incidents, while supporting self-serve processes and access changes. A good grasp of IT administration and customer service is essential, with an interest in mortgages and savings. Responsibilities include handling daily IT tasks, hardware rollout for new joiners, and audits.
National Fire Chiefs Council Limited.
Birmingham, Staffordshire
Data Quality Officer - West Midlands Fire Service West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 square kilometres and a population of some three million people. Our Strategy drives the people, professionalism and pride with which we serve our communities. Our work to reduce risks within our communities is guided by our Community Risk Management Plan (CRMP), which sets out our long-term priorities for making the West Midlands safer, stronger and healthier. High-quality data is essential to understanding community risk, targeting resources effectively and supporting informed decision-making across the service. As a Data Quality Officer, you will help ensure the information used to support these activities is accurate, consistent and reliable, enabling WMFS to deliver its aims and ambitions and make a tangible difference to the communities protected by our 38 fire stations. Who can apply? Green Book External About the role As Data Quality Officer, you will be responsible for monitoring, maintaining and improving the quality of data used within the Risk Management team. You will help ensure information is accurate, consistent, complete and fit for purpose, supporting both operational activities and strategic planning. Working closely with Community Risk and Performance Analysts, ICT colleagues, operational staff and external partners, you will identify and resolve data quality issues, support improvements to data collection and management processes, and promote good data governance practices across the organisation. A key part of the role will be engaging with colleagues to improve understanding of data quality requirements. You will provide guidance, training and support to users, helping to ensure information is captured and maintained consistently. You will also be expected to challenge existing processes where appropriate, recommend improvements and build effective working relationships to drive positive change. The role is based at our headquarters in Birmingham, with a requirement to attend fire stations and other WMFS locations to deliver training and support data quality initiatives. Responsibilities In this role you will: quality check the Internal Recording System, IRS, and other datasets to identify known or emerging data quality issues engage with operational staff to support data corrections, respond to data quality queries and provide on-site training to develop quality assurance help ensure data is captured, maintained and stored in line with required quality and legal standards report on data quality issues using Power BI monitor and action the Fire and Rescue Data Platform (FaRDaP) failed submissions queue complete reviews of aspects of FaRDaP, including question and answer lists liaise with Community Risk and Performance Analysts and ICT teams to support and maintain the internal IRS liaise with the MHCLG FaRDaP helpdesk where required Contract type: Full Time Closing date: July For more information on the role and details on how to apply, please click 'Apply now'.
19/07/2026
Full time
Data Quality Officer - West Midlands Fire Service West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 square kilometres and a population of some three million people. Our Strategy drives the people, professionalism and pride with which we serve our communities. Our work to reduce risks within our communities is guided by our Community Risk Management Plan (CRMP), which sets out our long-term priorities for making the West Midlands safer, stronger and healthier. High-quality data is essential to understanding community risk, targeting resources effectively and supporting informed decision-making across the service. As a Data Quality Officer, you will help ensure the information used to support these activities is accurate, consistent and reliable, enabling WMFS to deliver its aims and ambitions and make a tangible difference to the communities protected by our 38 fire stations. Who can apply? Green Book External About the role As Data Quality Officer, you will be responsible for monitoring, maintaining and improving the quality of data used within the Risk Management team. You will help ensure information is accurate, consistent, complete and fit for purpose, supporting both operational activities and strategic planning. Working closely with Community Risk and Performance Analysts, ICT colleagues, operational staff and external partners, you will identify and resolve data quality issues, support improvements to data collection and management processes, and promote good data governance practices across the organisation. A key part of the role will be engaging with colleagues to improve understanding of data quality requirements. You will provide guidance, training and support to users, helping to ensure information is captured and maintained consistently. You will also be expected to challenge existing processes where appropriate, recommend improvements and build effective working relationships to drive positive change. The role is based at our headquarters in Birmingham, with a requirement to attend fire stations and other WMFS locations to deliver training and support data quality initiatives. Responsibilities In this role you will: quality check the Internal Recording System, IRS, and other datasets to identify known or emerging data quality issues engage with operational staff to support data corrections, respond to data quality queries and provide on-site training to develop quality assurance help ensure data is captured, maintained and stored in line with required quality and legal standards report on data quality issues using Power BI monitor and action the Fire and Rescue Data Platform (FaRDaP) failed submissions queue complete reviews of aspects of FaRDaP, including question and answer lists liaise with Community Risk and Performance Analysts and ICT teams to support and maintain the internal IRS liaise with the MHCLG FaRDaP helpdesk where required Contract type: Full Time Closing date: July For more information on the role and details on how to apply, please click 'Apply now'.
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2508 Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, programme, document, test, and deliver bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of Marex's business divisions and works with a corresponding Business Technology and Application Support team. Role Summary The QA proactively assists with the business stream Enterprise with increasing the quality of the systems they build and maintain. Working with QA, developers and stakeholders to strive to improve system reliability, ensure fulfilment of business requirements, and prevent regression. All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role. Responsibilities Role specific Test automation: Design, build, and maintain automated test scripts and frameworks to reduce manual work. Shift-left integration: Collaborate early with developers and product managers to identify risks and define quality standards before writing code. CI/CD support: Integrate automated tests into continuous integration and deployment pipelines to provide rapid feedback on each code change. Technical Testing: Conduct specialized tests beyond UI checks, including API testing. Proactively investigate into performance/load testing, and database integrity verification. Defect management: Involves root cause analysis to help developers prevent bug recurrence. Process governance: Establish and maintain quality standards, documentation, and select appropriate testing tools within the QA team. Coaching: QAs and developers on test quality, automation best practices, and testing discipline. Requirement Analysis: Reviewing business requirements and user stories to ensure they are clear, complete, and testable. Defect management: Find, log, and track bugs using Jira, collaborating with developers to confirm fixes. Quality reporting: Preparing reports for stakeholders detailing the software's readiness for release. AI: Championed AI-driven quality initiatives by leveraging Generative AI and NLP to automate the conversion of user stories into Playwright scripts, reducing script development time and increasing sprint velocity. All staff Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies Excellent verbal and written communication skills. A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Maintain a commitment to continuous professional development by acquiring proficiency in emerging tools and frameworks. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Attention to detail and a passion for driving up the quality of software. Skills and Experience: Essential Middle Level QA Automation Engineer Experienced in the configuration and implementation of a cross section of automated testing approaches and tools; unit, UI, browser, contract/API, performance/load, Playwright, Postman, Swagger etc. Experienced in following application(s) all beneficial: JIRA, XRAY, WIKI, Bitbucket cloud, AWS, Splunk, MongoDB Understanding of software diagnostic tools and testing methods (automation, smoke, functionality, usability, performance, regression, and user acceptance). Experience working closely with development teams and championing an automation first and shift left approach to quality control. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Agile and scrum development methodologies. Desirable Experienced in following domains all beneficial: Financial background Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
19/07/2026
Full time
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2508 Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, programme, document, test, and deliver bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of Marex's business divisions and works with a corresponding Business Technology and Application Support team. Role Summary The QA proactively assists with the business stream Enterprise with increasing the quality of the systems they build and maintain. Working with QA, developers and stakeholders to strive to improve system reliability, ensure fulfilment of business requirements, and prevent regression. All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role. Responsibilities Role specific Test automation: Design, build, and maintain automated test scripts and frameworks to reduce manual work. Shift-left integration: Collaborate early with developers and product managers to identify risks and define quality standards before writing code. CI/CD support: Integrate automated tests into continuous integration and deployment pipelines to provide rapid feedback on each code change. Technical Testing: Conduct specialized tests beyond UI checks, including API testing. Proactively investigate into performance/load testing, and database integrity verification. Defect management: Involves root cause analysis to help developers prevent bug recurrence. Process governance: Establish and maintain quality standards, documentation, and select appropriate testing tools within the QA team. Coaching: QAs and developers on test quality, automation best practices, and testing discipline. Requirement Analysis: Reviewing business requirements and user stories to ensure they are clear, complete, and testable. Defect management: Find, log, and track bugs using Jira, collaborating with developers to confirm fixes. Quality reporting: Preparing reports for stakeholders detailing the software's readiness for release. AI: Championed AI-driven quality initiatives by leveraging Generative AI and NLP to automate the conversion of user stories into Playwright scripts, reducing script development time and increasing sprint velocity. All staff Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies Excellent verbal and written communication skills. A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Maintain a commitment to continuous professional development by acquiring proficiency in emerging tools and frameworks. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Attention to detail and a passion for driving up the quality of software. Skills and Experience: Essential Middle Level QA Automation Engineer Experienced in the configuration and implementation of a cross section of automated testing approaches and tools; unit, UI, browser, contract/API, performance/load, Playwright, Postman, Swagger etc. Experienced in following application(s) all beneficial: JIRA, XRAY, WIKI, Bitbucket cloud, AWS, Splunk, MongoDB Understanding of software diagnostic tools and testing methods (automation, smoke, functionality, usability, performance, regression, and user acceptance). Experience working closely with development teams and championing an automation first and shift left approach to quality control. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Agile and scrum development methodologies. Desirable Experienced in following domains all beneficial: Financial background Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
MP Training and Recruitment
Northampton, Northamptonshire
Job Title: 1st Line IT Support AnalystSalary from: £25kFull Time /37.50 hours per week - shift pattern between 8am-6pm / Hybrid workingTraining and weekly working will be from our HO in NorthamptonClosing Date: 21st July or until the right candidate is hiredPurpose of Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the world in the USA, Netherlands, India and Australia too! The successful candidate will be confident and organised and able to adeptly handle a diverse and dynamic workload. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and to be confident in providing basic end-user training for all colleagues at all levels of the company.What We Can Offer YouOur benefits include but are not limited to.Flexible working and holiday entitlementsDiscounted childcare in one of our nurseriesFantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and moreWide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Responsible For:First point of contact for telephone and onsite support requests for customers throughout the businessAnswer, respond to and if necessary, to create IT service requests via a ticketing system or phoneProvide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, FAQs)Where necessary escalate calls to the appropriate TierMaintain a high degree of customer service for all support queries and adhere to all service management principles, KPI's and SLA'sRemote support of users in a Citrix environmentExperience of troubleshooting, supporting or maintaining Windows and other PC and virtual environmentsTravel will be necessary from time to time (travel expenses paid for)Essential Experience:Experience working in similar roleTicketing systemsService Desk - Tier 1Office 365 / 2016Windows 10 / 11Active DirectoryExchange Admin CentreExperience Desirable:ITIL ProcessesTriagingBasic Knowledge of NetworkingHardware TroubleshootingCustomer Service Orientated - via all mediums.Technical CuriosityQualificationsRelevant education in an IT areaMicrosoft certifications (desirable but not essential)Personal AttributesStrong interpersonal skillsCan conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesExperience at working both independently and in a team-oriented, collaborative environment is essentialReacts to project adjustments and alterations promptly and efficientlyAbility to read communication styles of team members and contractors who come from a broad spectrum of disciplinesPersuasive, encouraging, and motivatingStrong written and oral communication skillsAbility to effectively prioritize and execute tasks in a high-pressure environment is crucial.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application!
18/07/2026
Full time
Job Title: 1st Line IT Support AnalystSalary from: £25kFull Time /37.50 hours per week - shift pattern between 8am-6pm / Hybrid workingTraining and weekly working will be from our HO in NorthamptonClosing Date: 21st July or until the right candidate is hiredPurpose of Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the world in the USA, Netherlands, India and Australia too! The successful candidate will be confident and organised and able to adeptly handle a diverse and dynamic workload. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and to be confident in providing basic end-user training for all colleagues at all levels of the company.What We Can Offer YouOur benefits include but are not limited to.Flexible working and holiday entitlementsDiscounted childcare in one of our nurseriesFantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and moreWide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Responsible For:First point of contact for telephone and onsite support requests for customers throughout the businessAnswer, respond to and if necessary, to create IT service requests via a ticketing system or phoneProvide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, FAQs)Where necessary escalate calls to the appropriate TierMaintain a high degree of customer service for all support queries and adhere to all service management principles, KPI's and SLA'sRemote support of users in a Citrix environmentExperience of troubleshooting, supporting or maintaining Windows and other PC and virtual environmentsTravel will be necessary from time to time (travel expenses paid for)Essential Experience:Experience working in similar roleTicketing systemsService Desk - Tier 1Office 365 / 2016Windows 10 / 11Active DirectoryExchange Admin CentreExperience Desirable:ITIL ProcessesTriagingBasic Knowledge of NetworkingHardware TroubleshootingCustomer Service Orientated - via all mediums.Technical CuriosityQualificationsRelevant education in an IT areaMicrosoft certifications (desirable but not essential)Personal AttributesStrong interpersonal skillsCan conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesExperience at working both independently and in a team-oriented, collaborative environment is essentialReacts to project adjustments and alterations promptly and efficientlyAbility to read communication styles of team members and contractors who come from a broad spectrum of disciplinesPersuasive, encouraging, and motivatingStrong written and oral communication skillsAbility to effectively prioritize and execute tasks in a high-pressure environment is crucial.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application!
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: ' ' We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. HDR was ranked among the "Top 30 Data Center Architecture + AE Firms" in BD+C's "2022 Giants 400" report - the list of the largest architecture, engineering and construction firms in the United States. Primary Responsibilities As a Project Architect at HDR you will work on projects in a variety of sectors with a focus on Social Infrastructure projects. You'll be working closely with the multi-disciplinary design teams, clients, and contractors throughout our Global Practice with a focus in the United Kingdom and European regions. In the role of Project Architect, we will count on you to have knowledge of technical design concepts, design management skills, digital technologies, and design workflows. You will perform layout and detailing on architectural projects. You will establish owner/client and internal meetings and participate in reviews with governing agencies for code compliance. You will manage and undertake design activities and the production of design information. You will conduct work sessions at the project site in conjunction with the Project Manager and other disciplines. You will review architectural documents for conflicts with all disciplines, perform QA/QC and technical reviews, and write and edit architectural specifications. You will coordinate with and assist affected disciplines with addenda, RFIs, CPRs, and change orders, incorporate agreed-upon changes into project documents, provide construction contract administration as needed, and perform other duties as required. Required Qualifications Bachelor's degree in Architecture or a closely related field and registration as an Architect (ARB Registered Architect). You must be proficient in Autodesk Revit and familiar with related tools and processes. Experience in the preparation and layout of architectural contract documents and specifications is required. Excellent written and verbal communication skills are essential, as are strong analytical and critical thinking skills. You should demonstrate strong graphic presentation skills, have an understanding and experience with various building contracts, and possess strong knowledge of building regulations and good planning skills. A positive attitude and commitment to being an active participant in our employee owned culture is required. Preferred Qualifications Master's degree in Architecture and a minimum of five years of post qualification experience working on complex and diverse architectural projects in social infrastructure, such as health, life sciences, education, and civic or community projects. Excellent interpersonal and communication skills are required, with the ability to facilitate effectively with clients and multidisciplinary teams. You should demonstrate exceptional ability to manage busy workloads efficiently and effectively. Experience with Microsoft Office, including Word, Excel, and project scheduling tools, is expected. Knowledge of Photoshop, Illustrator, SketchUp, and 3D Studio Max is advantageous but not required. Experience with Rhino and Grasshopper is also preferred. Culture & Values At HDR, we believe work is not only about who you work for, but also about what you do and how you do it. Guided by strong values and a culture shaped by employee ownership, we collaborate, build on each other's contributions, and work together to make great things possible. When you join HDR, you are empowered to do the same. We support you in taking charge of your career and offer multiple growth opportunities along the way. Primary Location United Kingdom - England - London Schedule Full-time Employee Status Regular Job Posting Date Jul 6, 2026 Employment Equity At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
18/07/2026
Full time
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: ' ' We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. HDR was ranked among the "Top 30 Data Center Architecture + AE Firms" in BD+C's "2022 Giants 400" report - the list of the largest architecture, engineering and construction firms in the United States. Primary Responsibilities As a Project Architect at HDR you will work on projects in a variety of sectors with a focus on Social Infrastructure projects. You'll be working closely with the multi-disciplinary design teams, clients, and contractors throughout our Global Practice with a focus in the United Kingdom and European regions. In the role of Project Architect, we will count on you to have knowledge of technical design concepts, design management skills, digital technologies, and design workflows. You will perform layout and detailing on architectural projects. You will establish owner/client and internal meetings and participate in reviews with governing agencies for code compliance. You will manage and undertake design activities and the production of design information. You will conduct work sessions at the project site in conjunction with the Project Manager and other disciplines. You will review architectural documents for conflicts with all disciplines, perform QA/QC and technical reviews, and write and edit architectural specifications. You will coordinate with and assist affected disciplines with addenda, RFIs, CPRs, and change orders, incorporate agreed-upon changes into project documents, provide construction contract administration as needed, and perform other duties as required. Required Qualifications Bachelor's degree in Architecture or a closely related field and registration as an Architect (ARB Registered Architect). You must be proficient in Autodesk Revit and familiar with related tools and processes. Experience in the preparation and layout of architectural contract documents and specifications is required. Excellent written and verbal communication skills are essential, as are strong analytical and critical thinking skills. You should demonstrate strong graphic presentation skills, have an understanding and experience with various building contracts, and possess strong knowledge of building regulations and good planning skills. A positive attitude and commitment to being an active participant in our employee owned culture is required. Preferred Qualifications Master's degree in Architecture and a minimum of five years of post qualification experience working on complex and diverse architectural projects in social infrastructure, such as health, life sciences, education, and civic or community projects. Excellent interpersonal and communication skills are required, with the ability to facilitate effectively with clients and multidisciplinary teams. You should demonstrate exceptional ability to manage busy workloads efficiently and effectively. Experience with Microsoft Office, including Word, Excel, and project scheduling tools, is expected. Knowledge of Photoshop, Illustrator, SketchUp, and 3D Studio Max is advantageous but not required. Experience with Rhino and Grasshopper is also preferred. Culture & Values At HDR, we believe work is not only about who you work for, but also about what you do and how you do it. Guided by strong values and a culture shaped by employee ownership, we collaborate, build on each other's contributions, and work together to make great things possible. When you join HDR, you are empowered to do the same. We support you in taking charge of your career and offer multiple growth opportunities along the way. Primary Location United Kingdom - England - London Schedule Full-time Employee Status Regular Job Posting Date Jul 6, 2026 Employment Equity At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
About the Company the company Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit Department Description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, programme, document, test, and delivery bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of the company's business divisions and works with a corresponding Business Technology and Application Support team. Role Summary The QA proactively assists with the business stream Enterprise with increasing the quality of the systems they build and maintain. Working with QA, developers and stakeholders to strive to improve system reliability, ensure fulfilment of business requirements, and prevent regression. All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role. Responsibilities Role specific: Test automation: Design, build, and maintain automated test scripts and frameworks to reduce manual work. Shift left integration: Collaborate early with developers and product managers to identify risks and define quality standards before writing code. CI/CD support: Integrate automated tests into continuous integration and deployment pipelines to provide rapid feedback on each code change. Technical Testing: Conduct specialized tests beyond UI checks, including API testing. Proactively investigating into performance/load testing, and database integrity verification. Defect management: Involves root cause analysis to help developers prevent bug recurrence. Process governance: Establish and maintain quality standards, documentation, and select appropriate testing tools within the QA team. Coaching: QAs and developers on test quality, automation best practices, and testing discipline. Requirement Analysis: Reviewing business requirements and user stories to ensure they are clear, complete, and testable. Defect management: Find, log, and track bugs using Jira, collaborating with developers to confirm fixes. Quality reporting: Preparing reports for stakeholders detailing the software's readiness for release. AI: Championed AI driven quality initiatives by leveraging Generative AI and NLP to automate the conversion of user stories into Playwright scripts, reducing script development time and increasing sprint velocity. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies: Excellent verbal and written communication skills. A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Maintain a commitment to continuous professional development by acquiring proficiency in emerging tools and frameworks. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Attention to detail and a passion for driving up the quality of software. Skills and Experience: Essential: Middle Level QA Automation Engineer Experienced in the configuration and implementation of a cross section of automated testing approaches and tools; unit, UI, browser, contract/API, performance/load, Playwright, Postman, Swagger etc. Experienced in following application(s) all beneficial: JIRA, XRAY, WIKI, Bitbucket cloud, AWS, Splunk, MongoDB Understanding of software diagnostic tools and testing methods (automation, smoke, functionality, usability, performance, regression, and user acceptance). Experience working closely with development teams and championing an automation first and shift left approach to quality control. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Agile and scrum development methodologies. Desirable: Experienced in following domains all beneficial: Financial background Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make the company the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. the company is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, the company is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
18/07/2026
Full time
About the Company the company Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit Department Description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, programme, document, test, and delivery bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of the company's business divisions and works with a corresponding Business Technology and Application Support team. Role Summary The QA proactively assists with the business stream Enterprise with increasing the quality of the systems they build and maintain. Working with QA, developers and stakeholders to strive to improve system reliability, ensure fulfilment of business requirements, and prevent regression. All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role. Responsibilities Role specific: Test automation: Design, build, and maintain automated test scripts and frameworks to reduce manual work. Shift left integration: Collaborate early with developers and product managers to identify risks and define quality standards before writing code. CI/CD support: Integrate automated tests into continuous integration and deployment pipelines to provide rapid feedback on each code change. Technical Testing: Conduct specialized tests beyond UI checks, including API testing. Proactively investigating into performance/load testing, and database integrity verification. Defect management: Involves root cause analysis to help developers prevent bug recurrence. Process governance: Establish and maintain quality standards, documentation, and select appropriate testing tools within the QA team. Coaching: QAs and developers on test quality, automation best practices, and testing discipline. Requirement Analysis: Reviewing business requirements and user stories to ensure they are clear, complete, and testable. Defect management: Find, log, and track bugs using Jira, collaborating with developers to confirm fixes. Quality reporting: Preparing reports for stakeholders detailing the software's readiness for release. AI: Championed AI driven quality initiatives by leveraging Generative AI and NLP to automate the conversion of user stories into Playwright scripts, reducing script development time and increasing sprint velocity. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies: Excellent verbal and written communication skills. A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Maintain a commitment to continuous professional development by acquiring proficiency in emerging tools and frameworks. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Attention to detail and a passion for driving up the quality of software. Skills and Experience: Essential: Middle Level QA Automation Engineer Experienced in the configuration and implementation of a cross section of automated testing approaches and tools; unit, UI, browser, contract/API, performance/load, Playwright, Postman, Swagger etc. Experienced in following application(s) all beneficial: JIRA, XRAY, WIKI, Bitbucket cloud, AWS, Splunk, MongoDB Understanding of software diagnostic tools and testing methods (automation, smoke, functionality, usability, performance, regression, and user acceptance). Experience working closely with development teams and championing an automation first and shift left approach to quality control. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Agile and scrum development methodologies. Desirable: Experienced in following domains all beneficial: Financial background Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make the company the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. the company is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, the company is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Application Support Analyst - Operations Technology Contract London, GB Technology Full-Time About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Overview of Marex / Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. Role Summary The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm. Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm's evolution, enabling business growth and supporting the delivery of new products and services. Responsibilities Role specific: Provide support for all trading and back-office platforms offered by Marex to both internal and external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client onboarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ou you supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies: A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Working knowledge of ETD exchanges and the full trade life cycle. Skills and Experience: Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle. Must be able to work under demanding conditions with a calm demeanour. Experience gained in a financial services background, ideally finance. Ability to work as part of a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes.Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC. Experience in exchange and vendor management. Knowledge of server-side infrastructure and admin tools. Ability to work shifts patterns (if required). Good to have knowledge of Fix Messaging protocol, including support experience. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets. Experience in technical onboarding of new APIs and systems. Prior experience in a support role, liaising directly with clients in a technical capacity. Desirable: Bachelor's degree in any relevant field. Excellent verbal and written communication skills. Use of ATEO and ION products are advantageous. Prior experience support back and middle office users. Working knowledge of the following asset classes/Trade environments: Foreign Exchange (FX), Over-the-counter (OTC), Interest rate swaps (IRS), Equities, Broker dealer is advantageous. Understanding of Sox and how it relates to a support function. Conduct Rules You must: Act with integrity. Act with due skill, care and diligence. Be open and cooperative with the FCA, the PRA and other regulators. Pay due regard to the interests of customers and treat them fairly. Observe proper standard of market conduct. Act to deliver good outcomes for retail customers. Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosta initiative as well as employee satisfaction. . click apply for full job details
18/07/2026
Full time
Application Support Analyst - Operations Technology Contract London, GB Technology Full-Time About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Overview of Marex / Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. Role Summary The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm. Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm's evolution, enabling business growth and supporting the delivery of new products and services. Responsibilities Role specific: Provide support for all trading and back-office platforms offered by Marex to both internal and external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client onboarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ou you supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies: A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Working knowledge of ETD exchanges and the full trade life cycle. Skills and Experience: Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle. Must be able to work under demanding conditions with a calm demeanour. Experience gained in a financial services background, ideally finance. Ability to work as part of a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes.Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC. Experience in exchange and vendor management. Knowledge of server-side infrastructure and admin tools. Ability to work shifts patterns (if required). Good to have knowledge of Fix Messaging protocol, including support experience. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets. Experience in technical onboarding of new APIs and systems. Prior experience in a support role, liaising directly with clients in a technical capacity. Desirable: Bachelor's degree in any relevant field. Excellent verbal and written communication skills. Use of ATEO and ION products are advantageous. Prior experience support back and middle office users. Working knowledge of the following asset classes/Trade environments: Foreign Exchange (FX), Over-the-counter (OTC), Interest rate swaps (IRS), Equities, Broker dealer is advantageous. Understanding of Sox and how it relates to a support function. Conduct Rules You must: Act with integrity. Act with due skill, care and diligence. Be open and cooperative with the FCA, the PRA and other regulators. Pay due regard to the interests of customers and treat them fairly. Observe proper standard of market conduct. Act to deliver good outcomes for retail customers. Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosta initiative as well as employee satisfaction. . click apply for full job details
