About Graphcore At Graphcore, we're building the future of AI compute. We're a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long term investment, we deliver key technology into the fast growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world and bringing together the brightest minds to solve the toughest problems in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. Job Summary As the Hardware System Test Engineering Manager, you will lead the Hardware System Test Team responsible for developing manufacturing test solutions for High Performance Modules, Server Blades and Multi node racks as part of the production assembly process. You will drive the creation of robust test executive software that sequences tests and integrates test content from multiple internal and external sources, guide the development of manufacturing test content and test fixtures informed by a deep understanding of silicon, board and system design, and work cross functionally with hardware, firmware and software teams to ensure the right tools and functionality exist to efficiently validate product quality at scale. The Team The Product Test and Diagnosis team is responsible for identifying and diagnosing hardware defects introduced during the manufacturing process. The team defines, develops and executes an end to end test strategy spanning silicon, board level assemblies, server blades and rack scale systems. Testing is performed across the full product lifecycle, including manufacturing and deployed field environments. Product Test and Diagnosis is part of the Manufacturing Operations organisation, which also comprises Manufacturing Technology, Supply Chain and Quality teams. The group operates as a global team, with engineers based in the UK (Bristol and Cambridge), Taiwan, India and the United States. Responsibilities and Duties Lead and grow a multidisciplinary team of hardware and software test engineers delivering manufacturing test solutions for complex compute systems. Define the manufacturing test strategy and roadmap for High Performance Modules, Server Blades and Multi node racks. Own delivery of test executive software used in both manufacturing and lab environments to orchestrate test sequencing, logging, results aggregation and integration of test content from diverse sources. Partner with internal software, firmware and platform teams to ensure required hooks, diagnostics, telemetry and APIs exist to enable effective manufacturing test. Establish best practices for test coverage, traceability, release management and configuration control of test software and content. Implement metrics and dashboards for manufacturing test (yield, escapes, false fails, coverage, cycle time) and lead continuous improvement initiatives. Drive root cause analysis of manufacturing failures and field returns, coordinating corrective actions across design, validation and manufacturing engineering. Own the delivery of manufacturing test fixtures for High Performance Modules and Server Blades, including defining requirements, managing external subcontractors and ensuring fixtures meet quality, cost, schedule and production readiness needs. Ensure test solutions are scalable, maintainable and production ready, including documentation, training and support processes for factory deployment. Support supplier and contract manufacturing engagements as needed, including test station readiness, deployment qualification and ongoing production support. Candidate Profile Essential Experience developing manufacturing test solutions for high performance servers, accelerators (GPU class) or comparable large scale compute hardware. Demonstrated people leadership experience managing a mixed hardware/software engineering team (hiring, coaching, performance management and team development). Deep technical understanding across silicon, board and system design sufficient to define effective manufacturing test coverage and guide debug/root cause analysis. Strong cross functional collaboration skills, with experience driving requirements and delivery with internal software/firmware/platform teams to enable testability. Hands on experience using Linux, OpenBMC and vendor specific test tools, diagnostics and system level utilities to test hardware in lab and manufacturing environments. Experience with scripting languages such as Python, Bash or similar. Desirable Familiarity with rack scale/multi node systems, high speed interconnects and production qualification of complex assemblies. Experience improving manufacturing KPIs (yield, test time, false fail reduction) through data driven process and test optimization. Knowledge of open source tools commonly used for manufacturing test. Benefits In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar. We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications.
11/05/2026
Full time
About Graphcore At Graphcore, we're building the future of AI compute. We're a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long term investment, we deliver key technology into the fast growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world and bringing together the brightest minds to solve the toughest problems in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. Job Summary As the Hardware System Test Engineering Manager, you will lead the Hardware System Test Team responsible for developing manufacturing test solutions for High Performance Modules, Server Blades and Multi node racks as part of the production assembly process. You will drive the creation of robust test executive software that sequences tests and integrates test content from multiple internal and external sources, guide the development of manufacturing test content and test fixtures informed by a deep understanding of silicon, board and system design, and work cross functionally with hardware, firmware and software teams to ensure the right tools and functionality exist to efficiently validate product quality at scale. The Team The Product Test and Diagnosis team is responsible for identifying and diagnosing hardware defects introduced during the manufacturing process. The team defines, develops and executes an end to end test strategy spanning silicon, board level assemblies, server blades and rack scale systems. Testing is performed across the full product lifecycle, including manufacturing and deployed field environments. Product Test and Diagnosis is part of the Manufacturing Operations organisation, which also comprises Manufacturing Technology, Supply Chain and Quality teams. The group operates as a global team, with engineers based in the UK (Bristol and Cambridge), Taiwan, India and the United States. Responsibilities and Duties Lead and grow a multidisciplinary team of hardware and software test engineers delivering manufacturing test solutions for complex compute systems. Define the manufacturing test strategy and roadmap for High Performance Modules, Server Blades and Multi node racks. Own delivery of test executive software used in both manufacturing and lab environments to orchestrate test sequencing, logging, results aggregation and integration of test content from diverse sources. Partner with internal software, firmware and platform teams to ensure required hooks, diagnostics, telemetry and APIs exist to enable effective manufacturing test. Establish best practices for test coverage, traceability, release management and configuration control of test software and content. Implement metrics and dashboards for manufacturing test (yield, escapes, false fails, coverage, cycle time) and lead continuous improvement initiatives. Drive root cause analysis of manufacturing failures and field returns, coordinating corrective actions across design, validation and manufacturing engineering. Own the delivery of manufacturing test fixtures for High Performance Modules and Server Blades, including defining requirements, managing external subcontractors and ensuring fixtures meet quality, cost, schedule and production readiness needs. Ensure test solutions are scalable, maintainable and production ready, including documentation, training and support processes for factory deployment. Support supplier and contract manufacturing engagements as needed, including test station readiness, deployment qualification and ongoing production support. Candidate Profile Essential Experience developing manufacturing test solutions for high performance servers, accelerators (GPU class) or comparable large scale compute hardware. Demonstrated people leadership experience managing a mixed hardware/software engineering team (hiring, coaching, performance management and team development). Deep technical understanding across silicon, board and system design sufficient to define effective manufacturing test coverage and guide debug/root cause analysis. Strong cross functional collaboration skills, with experience driving requirements and delivery with internal software/firmware/platform teams to enable testability. Hands on experience using Linux, OpenBMC and vendor specific test tools, diagnostics and system level utilities to test hardware in lab and manufacturing environments. Experience with scripting languages such as Python, Bash or similar. Desirable Familiarity with rack scale/multi node systems, high speed interconnects and production qualification of complex assemblies. Experience improving manufacturing KPIs (yield, test time, false fail reduction) through data driven process and test optimization. Knowledge of open source tools commonly used for manufacturing test. Benefits In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar. We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications.
About us Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance. It's about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment. About the role Reporting to the Engineering Director, the role will be responsible for the development of software solutions and the supporting infrastructure used across Barbour EHS. The Software Developer will bring a solid level of experience in Java, Python and Kubernetes and will support the ongoing and future development and integration activity within the development team. The role will involve close collaboration with project managers, product owners, business analysts, senior stakeholders and key internal and external partners to help define and deliver project scope, while ensuring adherence to industry and business coding standards and best practices (e.g. ITIL, TOGAF). Responsibilities will include collaborating on design features, preparing and reviewing technical specifications, writing storyboards, coding, analysing data, and contributing to the design, implementation and ongoing improvement of software solutions, as well as supporting other team members where required. With AI at the core of new developments, the Software Developer will contribute to the development and validation of products, systems and components across the CI/CD cycle, including replatforming the core product, BAU and maintenance of legacy systems and delivery of new components and projects. This will also include analysing issues, recommending solutions to support the overall platform design, improving performance and efficiency of existing products, and supporting BAU activity. The Software Developer will be collaborative and comfortable working within a small, dedicated team. They will have a strong understanding of Agile software development using JavaScript, demonstrate creativity and innovation, thrive in a high pressure environment and possess strong communication skills. The role also requires solid experience with Kubernetes and Docker, the ability to manage competing deadlines, a strong understanding of cloud infrastructure (preferably AWS) and data environments and proficiency with MySQL and a range of development tools. What you'll be getting up to Develop reusable, testable and efficient code, including APIs, in line with design requirements. Design and implement secure, high availability, low latency and performant applications. Integrate data storage solutions and implement security and data protection controls. Review, analyse and quality check code to ensure accuracy, functionality and standards compliance. Analyse design specifications, standards and applicable legislation and translate them into clear functional product criteria. Prepare and maintain technical design documents, test criteria and supporting process documentation. Produce coherent storyboards for review and approval by the Architectural Review Board. Stand up and manage services and environments in Azure and AWS, working server side with modern technologies. Use monitoring tools and performance data to identify improvements and optimise system performance. Plan, estimate, track and deliver multiple projects concurrently, on time and within agreed scope. Collaborate closely with team members, product teams and key partners, including working within CMS back end environments where required. Contribute to software design, development, evaluation, root cause analysis and problem resolution. Support continuous improvement initiatives, special projects, reporting, presentations and ongoing professional development. What we're looking for The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation. In order to excel in this role you need To be a strong relationship builder, able to work effectively with stakeholders, suppliers and cross functional teams. Confident communicator who represents their team well in meetings and reviews. Self motivated, collaborative and comfortable working independently with minimal supervision. Resilient, adaptable and positive, with a proactive approach to change. Strong problem solving, analytical and time management skills, with high attention to detail. Able to plan, prioritise and manage workloads across multiple projects, including estimating effort and resources. Sound understanding of the full software development lifecycle and modern development practices. Commercially aware, with an understanding of wider business needs and delivery constraints. Clear and persuasive communicator, capable of producing concise proposals, reports and presentations. Committed to continuous improvement, learning and maintaining high standards of quality and compliance. Why join us? We put people first-whether it's our customers or our colleagues. When you join us, you'll be part of a supportive team that values collaboration, innovation, and professional growth. We'll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way. Our benefits We aim to support our colleagues both professionally and personally. Here's a snapshot of what we offer: Salary: £30,000 per annum Location: Remote based Working Pattern: Monday to Friday 9 - 5:30pm with a one hour unpaid lunch break. Annual Leave: 25 days holiday in addition to usual bank holidays. Wellbeing - Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme Financial - Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech Family - We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one off two week paid life event leave after five years of service. Community - Volunteer days and religious holiday swaps Social - We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work Development - We'll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
11/05/2026
Full time
About us Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance. It's about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment. About the role Reporting to the Engineering Director, the role will be responsible for the development of software solutions and the supporting infrastructure used across Barbour EHS. The Software Developer will bring a solid level of experience in Java, Python and Kubernetes and will support the ongoing and future development and integration activity within the development team. The role will involve close collaboration with project managers, product owners, business analysts, senior stakeholders and key internal and external partners to help define and deliver project scope, while ensuring adherence to industry and business coding standards and best practices (e.g. ITIL, TOGAF). Responsibilities will include collaborating on design features, preparing and reviewing technical specifications, writing storyboards, coding, analysing data, and contributing to the design, implementation and ongoing improvement of software solutions, as well as supporting other team members where required. With AI at the core of new developments, the Software Developer will contribute to the development and validation of products, systems and components across the CI/CD cycle, including replatforming the core product, BAU and maintenance of legacy systems and delivery of new components and projects. This will also include analysing issues, recommending solutions to support the overall platform design, improving performance and efficiency of existing products, and supporting BAU activity. The Software Developer will be collaborative and comfortable working within a small, dedicated team. They will have a strong understanding of Agile software development using JavaScript, demonstrate creativity and innovation, thrive in a high pressure environment and possess strong communication skills. The role also requires solid experience with Kubernetes and Docker, the ability to manage competing deadlines, a strong understanding of cloud infrastructure (preferably AWS) and data environments and proficiency with MySQL and a range of development tools. What you'll be getting up to Develop reusable, testable and efficient code, including APIs, in line with design requirements. Design and implement secure, high availability, low latency and performant applications. Integrate data storage solutions and implement security and data protection controls. Review, analyse and quality check code to ensure accuracy, functionality and standards compliance. Analyse design specifications, standards and applicable legislation and translate them into clear functional product criteria. Prepare and maintain technical design documents, test criteria and supporting process documentation. Produce coherent storyboards for review and approval by the Architectural Review Board. Stand up and manage services and environments in Azure and AWS, working server side with modern technologies. Use monitoring tools and performance data to identify improvements and optimise system performance. Plan, estimate, track and deliver multiple projects concurrently, on time and within agreed scope. Collaborate closely with team members, product teams and key partners, including working within CMS back end environments where required. Contribute to software design, development, evaluation, root cause analysis and problem resolution. Support continuous improvement initiatives, special projects, reporting, presentations and ongoing professional development. What we're looking for The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation. In order to excel in this role you need To be a strong relationship builder, able to work effectively with stakeholders, suppliers and cross functional teams. Confident communicator who represents their team well in meetings and reviews. Self motivated, collaborative and comfortable working independently with minimal supervision. Resilient, adaptable and positive, with a proactive approach to change. Strong problem solving, analytical and time management skills, with high attention to detail. Able to plan, prioritise and manage workloads across multiple projects, including estimating effort and resources. Sound understanding of the full software development lifecycle and modern development practices. Commercially aware, with an understanding of wider business needs and delivery constraints. Clear and persuasive communicator, capable of producing concise proposals, reports and presentations. Committed to continuous improvement, learning and maintaining high standards of quality and compliance. Why join us? We put people first-whether it's our customers or our colleagues. When you join us, you'll be part of a supportive team that values collaboration, innovation, and professional growth. We'll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way. Our benefits We aim to support our colleagues both professionally and personally. Here's a snapshot of what we offer: Salary: £30,000 per annum Location: Remote based Working Pattern: Monday to Friday 9 - 5:30pm with a one hour unpaid lunch break. Annual Leave: 25 days holiday in addition to usual bank holidays. Wellbeing - Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme Financial - Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech Family - We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one off two week paid life event leave after five years of service. Community - Volunteer days and religious holiday swaps Social - We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work Development - We'll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations and client delivery. This role is accountable for turning insight into action, using client, service, technology and operational data to drive measurable improvements in reliability, experience, efficiency and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering and Product, this role will align stakeholders, lead change across boundaries and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. Role Highlights Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organisational maturity. Challenge existing processes, tooling and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage and use operational and service performance data to identify systemic issues, prioritise interventions and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies and mitigate risk. Track progress against agreed outcomes, benefits and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact and behavioural implications of change as well as technological. Facilitate workshops, forums and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational or transformation responsibilities aligned to organisational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client and cross functional forums. Qualifications What you'll bring Extensive experience leading strategic change, transformation or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection and regular health assessments. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme and a fully paid volunteer day. You can also opt into a variety of additional perks such as electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection and more. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .
11/05/2026
Full time
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations and client delivery. This role is accountable for turning insight into action, using client, service, technology and operational data to drive measurable improvements in reliability, experience, efficiency and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering and Product, this role will align stakeholders, lead change across boundaries and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. Role Highlights Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organisational maturity. Challenge existing processes, tooling and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage and use operational and service performance data to identify systemic issues, prioritise interventions and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies and mitigate risk. Track progress against agreed outcomes, benefits and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact and behavioural implications of change as well as technological. Facilitate workshops, forums and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational or transformation responsibilities aligned to organisational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client and cross functional forums. Qualifications What you'll bring Extensive experience leading strategic change, transformation or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection and regular health assessments. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme and a fully paid volunteer day. You can also opt into a variety of additional perks such as electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection and more. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .
Title: Agile Release MAnager Location: Hybrid - 3 days a week in Manchester Salary: From: £55,000 interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £80 billion and over 500,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose Of Role Reporting to the Senior Scrum Master, the Agile Release Engineer is responsible for supporting all activities required to ensure oversight, management and control of squad-based releases through development, QA and live. Working closely with the Senior Scrum Master, and the delivery team (including but not limited to Engineering Managers, Programme Managers, Project Managers, Product Managers, QA managers and Scrum Masters) the Agile Release Engineer will support the planning of ii's release schedule across assigned technologies, managing inter-dependencies both from a technical perspective but also business readiness. The focus of this role is delivery of change through agile CI/CD pipeline delivery, but also works closely with the Service Management Analyst and Implementation Coordinator to ensure alignment and coordination across the entire portfolio. Key Responsibilities As directed by the Senior Scrum Master, work with Project Managers, Product Managers and Scrum Masters to support the management of ii's Agile release schedule across Programmes, Projects, Agile Delivery Squads and Infrastructure Teams. Support the identification and management of interdependencies or risks between all release types and the overall change pipeline, ensuring appropriate communication, reporting and control including escalation to the Senior Scrum Master as required. Support the identification and management of squad change concentration risk through ensuring the volume of change impacting different customer segments and internal departments over given periods of time is acceptable and consumable. Understand end enforce ii's change and release control standards and policies, ensuring that while change is released safely, it is also done in a pragmatic way that doesn't stifle our rate of change and is within the company risk appetite As assigned by the Senior Scrum Master, pro-actively manage ii's CI/CD development and test environments working with technical teams to establish best practice, address BAU issues and ensure optimal availability to support the change delivery life cycle. As assigned by the Senior Scrum Master, work with each technology team to manage the CI/CD pipelines through the identification and management of deployment backlog, risks and dependencies. As assigned by the Senior Scrum Master, co-ordinate regular deployments of ii's mobile applications across agile delivery squads. As assigned by the Senior Scrum Master, support implementation management where a change or series of changes touches on multiple platforms with a number of both technical and non-technical teams involved. Contribute to the establishment and management of best practice release management processes, tools, standards and reports Contribute to the establishment of improved processes to enhance release delivery quality and to improve visibility/performance across the portfolio of projects/activities. Contribute to a knowledge management platform and library structure to create, store, and share best practices and documentation from releases. Ensure timely notification of issues/problems and make recommendations for resolution to release & project teams and resolve and/or elevate testing issues where required. Contribute towards a release repository and manage key information such as build and release procedures, dependencies, and notification lists. Continuously enhance knowledge/expertise in own area and keep current with trends/developments and develop expertise in ii services, applications, infrastructure, analytical tools and techniques that can contribute to effective change delivery. Support any Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews as required. Contribute to the clear and available reporting on test environment use for agile delivery, including details of any project or workstream actively using any environment. Additionally, this includes ensuring details of code/build versions are also clearly evidenced and available to view at any time. For any test environment issues logged - working with own team, Product Analysts, IT Support areas, Development and QA testing to triage, resolve, retest and close issues in a timely manner - helping to maintain test environments as fit for purpose. This also includes being able to provide clear reporting on issues as required. Skills & Experience Required Planning and Release Management Hands-on experience with Agile/adaptive delivery models, ideally in large, complex environments. Proven knowledge of Scrum and Kanban delivery gained from experience working in and agile environment Knowledge of SAFe and implementation of agile release trains and managing release schedules across multiple squads. Ability to apply strategic improvements to process remove/manage risks and introduce efficiencies to ways of working Excellent Communicate skills at all levels of the organisation Work to tight deadlines, elevate and prioritise workloads where required Confidently deliver information to mixed audiences Conflict resolution, with the ability to successfully negotiate and influence. Stakeholder Management to senior levels Good working knowledge of MS Word and MS Excel, MS Project preferred but not essential Strong understanding and experience working with workflow collaboration tools such as Jira or Confluence Knowledge of the Financial Services industry Good understanding of technology and systems architecture Excellent understanding of development lifecycle, specifically CI/CD An understanding of release and project delivery lifecycles Benefits Group Personal Pension Plan- 8% employer contribution and 4% employee contribution Life AssuranceandGroup Income Protection Private Medical Insurance- Provided by Bupa 25 Days Annual Leave, plus bank holidays Staff Discounts on our investment products Personal & Well-being Fund- Supporting your physical and mental wellness Retail Discounts- Savings at a wide range of high street and online retailers Voluntary Flexible Benefits- Tailor your benefits to suit your lifestyle Equal Opportunity interactive investor operates in accordance with the UKEqualityAct2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation-whether direct, indirect, associative, or perceptive
11/05/2026
Full time
Title: Agile Release MAnager Location: Hybrid - 3 days a week in Manchester Salary: From: £55,000 interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £80 billion and over 500,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose Of Role Reporting to the Senior Scrum Master, the Agile Release Engineer is responsible for supporting all activities required to ensure oversight, management and control of squad-based releases through development, QA and live. Working closely with the Senior Scrum Master, and the delivery team (including but not limited to Engineering Managers, Programme Managers, Project Managers, Product Managers, QA managers and Scrum Masters) the Agile Release Engineer will support the planning of ii's release schedule across assigned technologies, managing inter-dependencies both from a technical perspective but also business readiness. The focus of this role is delivery of change through agile CI/CD pipeline delivery, but also works closely with the Service Management Analyst and Implementation Coordinator to ensure alignment and coordination across the entire portfolio. Key Responsibilities As directed by the Senior Scrum Master, work with Project Managers, Product Managers and Scrum Masters to support the management of ii's Agile release schedule across Programmes, Projects, Agile Delivery Squads and Infrastructure Teams. Support the identification and management of interdependencies or risks between all release types and the overall change pipeline, ensuring appropriate communication, reporting and control including escalation to the Senior Scrum Master as required. Support the identification and management of squad change concentration risk through ensuring the volume of change impacting different customer segments and internal departments over given periods of time is acceptable and consumable. Understand end enforce ii's change and release control standards and policies, ensuring that while change is released safely, it is also done in a pragmatic way that doesn't stifle our rate of change and is within the company risk appetite As assigned by the Senior Scrum Master, pro-actively manage ii's CI/CD development and test environments working with technical teams to establish best practice, address BAU issues and ensure optimal availability to support the change delivery life cycle. As assigned by the Senior Scrum Master, work with each technology team to manage the CI/CD pipelines through the identification and management of deployment backlog, risks and dependencies. As assigned by the Senior Scrum Master, co-ordinate regular deployments of ii's mobile applications across agile delivery squads. As assigned by the Senior Scrum Master, support implementation management where a change or series of changes touches on multiple platforms with a number of both technical and non-technical teams involved. Contribute to the establishment and management of best practice release management processes, tools, standards and reports Contribute to the establishment of improved processes to enhance release delivery quality and to improve visibility/performance across the portfolio of projects/activities. Contribute to a knowledge management platform and library structure to create, store, and share best practices and documentation from releases. Ensure timely notification of issues/problems and make recommendations for resolution to release & project teams and resolve and/or elevate testing issues where required. Contribute towards a release repository and manage key information such as build and release procedures, dependencies, and notification lists. Continuously enhance knowledge/expertise in own area and keep current with trends/developments and develop expertise in ii services, applications, infrastructure, analytical tools and techniques that can contribute to effective change delivery. Support any Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews as required. Contribute to the clear and available reporting on test environment use for agile delivery, including details of any project or workstream actively using any environment. Additionally, this includes ensuring details of code/build versions are also clearly evidenced and available to view at any time. For any test environment issues logged - working with own team, Product Analysts, IT Support areas, Development and QA testing to triage, resolve, retest and close issues in a timely manner - helping to maintain test environments as fit for purpose. This also includes being able to provide clear reporting on issues as required. Skills & Experience Required Planning and Release Management Hands-on experience with Agile/adaptive delivery models, ideally in large, complex environments. Proven knowledge of Scrum and Kanban delivery gained from experience working in and agile environment Knowledge of SAFe and implementation of agile release trains and managing release schedules across multiple squads. Ability to apply strategic improvements to process remove/manage risks and introduce efficiencies to ways of working Excellent Communicate skills at all levels of the organisation Work to tight deadlines, elevate and prioritise workloads where required Confidently deliver information to mixed audiences Conflict resolution, with the ability to successfully negotiate and influence. Stakeholder Management to senior levels Good working knowledge of MS Word and MS Excel, MS Project preferred but not essential Strong understanding and experience working with workflow collaboration tools such as Jira or Confluence Knowledge of the Financial Services industry Good understanding of technology and systems architecture Excellent understanding of development lifecycle, specifically CI/CD An understanding of release and project delivery lifecycles Benefits Group Personal Pension Plan- 8% employer contribution and 4% employee contribution Life AssuranceandGroup Income Protection Private Medical Insurance- Provided by Bupa 25 Days Annual Leave, plus bank holidays Staff Discounts on our investment products Personal & Well-being Fund- Supporting your physical and mental wellness Retail Discounts- Savings at a wide range of high street and online retailers Voluntary Flexible Benefits- Tailor your benefits to suit your lifestyle Equal Opportunity interactive investor operates in accordance with the UKEqualityAct2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation-whether direct, indirect, associative, or perceptive
About Graphcore At Graphcore, we're building the future of AI compute. We're a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. Job Summary As a Senior Technical Project Manager focussed on Platform you will play a key role in bridging the technical and management domains of teams responsible for the planning and delivery of solutions for workload management, systems management & observability, integrated hardware/software quality assurance and cloud development. You will collaborate with highly technical engineering leads, and multi-functional teams across systems, software, operations, and product to support the flawless delivery of our fully integrated hardware and software AI systems. Responsibilities and Duties Serve as the primary liaison for the technical teams in multi-functional discussions, ensuring alignment on project requirements. Support the planning, development and management of project schedules and deliverables to achieve programme objectives on schedule. Ensure each team's programme deliverables satisfy requirements and are fulfilled by the engineering work. Monitor and track dependencies both within Platform and with other programme teams, communicating any near-term inputs for the individual team backlogs. Represent Platform in programme management syncs and reviews. Efficiently aid teams' navigation of scope changes to minimize impacts on project timelines and outcomes. Work with Release Management and Engineering teams to minimise time-to-delivery and remove blockers for developing at scale. High-level technical understanding of the software, QA, cloud development solutions so that you can contribute meaningfully to priority discussions. Proactively identify risks and dependencies, support the teams' development of mitigation strategies, and inform/escalate issues. Provide regular updates on program status, highlighting challenges and proposing solutions to internal partners, facilitating informed decision-making. Facilitate process for internal compute resource allocations among engineering teams. Continually improve processes, optimize workflow, and maintain the highest quality levels. Skills and Experience Essential: Bachelor's degree in a relevant subject or equivalent experience. Experience of working in programs with a strong software and hardware mix. Track record of working with Agile project development practices. Excellent communicator, translating complex situations into plain narrative. Outstanding facilitator to help resolve complex issues. Great organiser of people, processes, and product plans. Experience working with Atlassian tools (Jira, Confluence) to represent complex work hierarchies and dependencies. An ability to work independently without daily oversight in projects that can rapidly evolve and change. A demonstrable understanding and application of knowledge and skills managing dependencies, priorities, risks, issues, impacts and constraints. A proven track record of delivering technical output, perhaps as an individual contributor, manager or project manager, especially in software development. Desirable: Minimum of 8 years of relevant experience including at least 3 years in a technical program management role, ideally within multi-functional teams. Understanding of AI or HPC systems and how each component interacts with the system. Knowledge of data centre design, infrastructure provisioning and management. Experience working with satellite teams. Benefits In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. Sponsorship Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications.
10/05/2026
Full time
About Graphcore At Graphcore, we're building the future of AI compute. We're a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. Job Summary As a Senior Technical Project Manager focussed on Platform you will play a key role in bridging the technical and management domains of teams responsible for the planning and delivery of solutions for workload management, systems management & observability, integrated hardware/software quality assurance and cloud development. You will collaborate with highly technical engineering leads, and multi-functional teams across systems, software, operations, and product to support the flawless delivery of our fully integrated hardware and software AI systems. Responsibilities and Duties Serve as the primary liaison for the technical teams in multi-functional discussions, ensuring alignment on project requirements. Support the planning, development and management of project schedules and deliverables to achieve programme objectives on schedule. Ensure each team's programme deliverables satisfy requirements and are fulfilled by the engineering work. Monitor and track dependencies both within Platform and with other programme teams, communicating any near-term inputs for the individual team backlogs. Represent Platform in programme management syncs and reviews. Efficiently aid teams' navigation of scope changes to minimize impacts on project timelines and outcomes. Work with Release Management and Engineering teams to minimise time-to-delivery and remove blockers for developing at scale. High-level technical understanding of the software, QA, cloud development solutions so that you can contribute meaningfully to priority discussions. Proactively identify risks and dependencies, support the teams' development of mitigation strategies, and inform/escalate issues. Provide regular updates on program status, highlighting challenges and proposing solutions to internal partners, facilitating informed decision-making. Facilitate process for internal compute resource allocations among engineering teams. Continually improve processes, optimize workflow, and maintain the highest quality levels. Skills and Experience Essential: Bachelor's degree in a relevant subject or equivalent experience. Experience of working in programs with a strong software and hardware mix. Track record of working with Agile project development practices. Excellent communicator, translating complex situations into plain narrative. Outstanding facilitator to help resolve complex issues. Great organiser of people, processes, and product plans. Experience working with Atlassian tools (Jira, Confluence) to represent complex work hierarchies and dependencies. An ability to work independently without daily oversight in projects that can rapidly evolve and change. A demonstrable understanding and application of knowledge and skills managing dependencies, priorities, risks, issues, impacts and constraints. A proven track record of delivering technical output, perhaps as an individual contributor, manager or project manager, especially in software development. Desirable: Minimum of 8 years of relevant experience including at least 3 years in a technical program management role, ideally within multi-functional teams. Understanding of AI or HPC systems and how each component interacts with the system. Knowledge of data centre design, infrastructure provisioning and management. Experience working with satellite teams. Benefits In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. Sponsorship Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications.
Consumer Services Manager Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more ) Monday - Friday, 08:30 - 16:30 We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. Join our snack-loving team We're looking for a Consumer Services Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity. As Consumer Services Manager, you'll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You'll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience. You'll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you'll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers. What's in it for you? Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Leading a high-performing Consumer Services team - Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota Owning end-to-end complaint and enquiry management - Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress Protecting quality, safety and compliance - Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories Partnering across KP Snacks and beyond - Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently Turning Voice of the Consumer into insight and improvement - Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring Proven leadership experience in Consumer Services or Customer Care - A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints Sound technical and regulatory understanding - Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures Confidence owning systems, insight and budgets - Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service Excellent communication and influencing skills - The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders A calm, practical and solutions-focused approach - Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome
10/05/2026
Full time
Consumer Services Manager Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more ) Monday - Friday, 08:30 - 16:30 We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. Join our snack-loving team We're looking for a Consumer Services Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity. As Consumer Services Manager, you'll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You'll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience. You'll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you'll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers. What's in it for you? Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Leading a high-performing Consumer Services team - Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota Owning end-to-end complaint and enquiry management - Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress Protecting quality, safety and compliance - Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories Partnering across KP Snacks and beyond - Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently Turning Voice of the Consumer into insight and improvement - Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring Proven leadership experience in Consumer Services or Customer Care - A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints Sound technical and regulatory understanding - Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures Confidence owning systems, insight and budgets - Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service Excellent communication and influencing skills - The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders A calm, practical and solutions-focused approach - Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome
Join Axon and be a Force for Good At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Dedrone - Global Leader in Smart Airspace Security Dedrone, now part of Axon, is the global leader in smart airspace security, protecting critical infrastructure, military installations, and public spaces worldwide. Our comprehensive command and control (C2) solution safeguards hundreds of commercial, government, and military customers from unauthorized drone threats while enabling secure drone operations. Through AI-powered technology, we deliver continuous, autonomous drone detection, tracking, and mitigation capabilities, all unified on a single integrated platform. Our battle-tested solutions combine multi-sensor detection and mitigation options to defend against emerging airspace threats, while supporting authorized drone operations including public safety and first responder missions. As part of Axon's ecosystem, we're advancing both defense and public safety capabilities through innovative airspace security solutions. Whether deployed on premise, air gapped, or in the cloud, Dedrone provides unmatched protection for sensitive sites, facilities, and communities worldwide. Your Impact As Principal Product Manager for International at Dedrone, you will lead the product strategy, localization, and go to market execution for Dedrone's expanding international business. This senior leadership role bridges product, business development, and delivery-ensuring that Dedrone's counter drone solutions meet the unique regulatory, operational, and market requirements of customers across Europe, the Middle East, Asia Pacific, and beyond. You will be the voice of the international customer within the product organization, shaping roadmap priorities, driving partnerships, and ensuring successful deployments in diverse and complex operating environments. This role demands broad product management experience across both hardware and software, strong business acumen, cultural fluency, and the ability to navigate international defense and commercial markets. What You'll Do Location: United Kingdom Reports to: VP of Product Direct Reports: N/A International Product Strategy: Define and drive the international product strategy, ensuring Dedrone's product roadmap reflects the needs, priorities, and constraints of key international markets. Identify market specific opportunities and gaps that inform product investment decisions. Market Expansion and Go to Market: Partner with business development, sales, and marketing teams to develop go to market strategies for new international markets. Provide product expertise to support proposals, demonstrations, and customer engagements. Customer and Stakeholder Engagement: Build and maintain relationships with international customers, partners, government agencies, and defense organizations. Serve as a trusted product advisor who understands their operational environments and requirements. Product Localization and Compliance: Drive product localization efforts including language, regulatory compliance, export control, and certification requirements for international markets. Ensure products meet local standards and customer expectations. Delivery and Deployment Oversight: Oversee international product delivery and deployment, working with project management, engineering, and field services teams to ensure successful customer outcomes. Drive continuous improvement in deployment processes and customer satisfaction. Cross Functional Coordination: Act as the connective tissue between international field teams and Axon based product and engineering organizations. Ensure international customer feedback and requirements are represented in product planning and prioritization. Partnership and Ecosystem Development: Identify and cultivate strategic technology partnerships, integration opportunities, and channel relationships that strengthen Dedrone's international market position. Business Analysis and Reporting: Develop business cases for international product investments. Track and report on international product performance, market trends, and competitive dynamics to inform strategic decisions. Thought Leadership: Represent Dedrone at international conferences, trade shows, and industry events. Contribute to the company's reputation as a global leader in airspace security. What You Bring Must Have Bachelor's degree in business, engineering, international relations, or related field, or equivalent relevant experience. Advanced degree (MBA or similar) preferred. 8+ years of product management or related experience, with significant exposure to international markets and cross cultural business environments. Demonstrated experience working across both hardware and software product domains, with the ability to engage credibly with engineering teams on technical topics. Strong business acumen with experience in market analysis, go to market strategy, partnership development, and business case creation. Excellent communication and relationship building skills, with the ability to influence across cultures, time zones, and organizational boundaries. Experience navigating international regulatory environments, export controls, and defense procurement processes. Willingness to travel internationally (estimated %). Nice to Have Experience in the defense, aerospace, or public safety industry, particularly with counter UAS, surveillance, or C2 systems. Familiarity with European, Middle Eastern, or Asia Pacific defense markets and procurement processes. Experience managing product delivery and deployments in international or multi site environments. Proficiency in one or more additional languages beyond English (German, French, or Arabic particularly valued). Existing or ability to obtain relevant security clearances (UK SC, NATO, or equivalent). Work Location This role is based in the United Kingdom. We believe in being together when it matters and empowering our team to work where they're most effective. This position will require regular collaboration with international teams across multiple time zones, as well as travel to customer sites, partner locations, and Dedrone offices globally (estimated % travel). Benefits Competitive salary and pension contribution Generous paid time off Paid parental leave for all Private medical insurance Fitness and wellness programs Emotional & Mental Wellness support Learning & Development programs Diversity, Equity & Inclusion We are committed to building diverse teams that reflect the communities we serve. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Privacy and Compliance We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via the Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of the Applicant and Candidate Privacy Notice. Safety and Environment Axon's mission is to Protect Life and is committed to the well being and safety of its employees as well as the environmental impact. Employees are empowered to report safety concerns as they arise and activities potentially affecting the environment. Equal Opportunity Statement We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We'll hire the best talent regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by law. Applicant Assistance For accommodation during the application process, contact . This email address is for accommodation purposes only. Phishing Alert Axon will never ask you to pay for any part of the hiring process. Legitimate job openings are listed on our official careers page. If you receive a suspicious offer or outreach from an email not or if you're asked for sensitive personal information (bank details, SSN) prematurely, please ignore the message and report it to .
10/05/2026
Full time
Join Axon and be a Force for Good At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Dedrone - Global Leader in Smart Airspace Security Dedrone, now part of Axon, is the global leader in smart airspace security, protecting critical infrastructure, military installations, and public spaces worldwide. Our comprehensive command and control (C2) solution safeguards hundreds of commercial, government, and military customers from unauthorized drone threats while enabling secure drone operations. Through AI-powered technology, we deliver continuous, autonomous drone detection, tracking, and mitigation capabilities, all unified on a single integrated platform. Our battle-tested solutions combine multi-sensor detection and mitigation options to defend against emerging airspace threats, while supporting authorized drone operations including public safety and first responder missions. As part of Axon's ecosystem, we're advancing both defense and public safety capabilities through innovative airspace security solutions. Whether deployed on premise, air gapped, or in the cloud, Dedrone provides unmatched protection for sensitive sites, facilities, and communities worldwide. Your Impact As Principal Product Manager for International at Dedrone, you will lead the product strategy, localization, and go to market execution for Dedrone's expanding international business. This senior leadership role bridges product, business development, and delivery-ensuring that Dedrone's counter drone solutions meet the unique regulatory, operational, and market requirements of customers across Europe, the Middle East, Asia Pacific, and beyond. You will be the voice of the international customer within the product organization, shaping roadmap priorities, driving partnerships, and ensuring successful deployments in diverse and complex operating environments. This role demands broad product management experience across both hardware and software, strong business acumen, cultural fluency, and the ability to navigate international defense and commercial markets. What You'll Do Location: United Kingdom Reports to: VP of Product Direct Reports: N/A International Product Strategy: Define and drive the international product strategy, ensuring Dedrone's product roadmap reflects the needs, priorities, and constraints of key international markets. Identify market specific opportunities and gaps that inform product investment decisions. Market Expansion and Go to Market: Partner with business development, sales, and marketing teams to develop go to market strategies for new international markets. Provide product expertise to support proposals, demonstrations, and customer engagements. Customer and Stakeholder Engagement: Build and maintain relationships with international customers, partners, government agencies, and defense organizations. Serve as a trusted product advisor who understands their operational environments and requirements. Product Localization and Compliance: Drive product localization efforts including language, regulatory compliance, export control, and certification requirements for international markets. Ensure products meet local standards and customer expectations. Delivery and Deployment Oversight: Oversee international product delivery and deployment, working with project management, engineering, and field services teams to ensure successful customer outcomes. Drive continuous improvement in deployment processes and customer satisfaction. Cross Functional Coordination: Act as the connective tissue between international field teams and Axon based product and engineering organizations. Ensure international customer feedback and requirements are represented in product planning and prioritization. Partnership and Ecosystem Development: Identify and cultivate strategic technology partnerships, integration opportunities, and channel relationships that strengthen Dedrone's international market position. Business Analysis and Reporting: Develop business cases for international product investments. Track and report on international product performance, market trends, and competitive dynamics to inform strategic decisions. Thought Leadership: Represent Dedrone at international conferences, trade shows, and industry events. Contribute to the company's reputation as a global leader in airspace security. What You Bring Must Have Bachelor's degree in business, engineering, international relations, or related field, or equivalent relevant experience. Advanced degree (MBA or similar) preferred. 8+ years of product management or related experience, with significant exposure to international markets and cross cultural business environments. Demonstrated experience working across both hardware and software product domains, with the ability to engage credibly with engineering teams on technical topics. Strong business acumen with experience in market analysis, go to market strategy, partnership development, and business case creation. Excellent communication and relationship building skills, with the ability to influence across cultures, time zones, and organizational boundaries. Experience navigating international regulatory environments, export controls, and defense procurement processes. Willingness to travel internationally (estimated %). Nice to Have Experience in the defense, aerospace, or public safety industry, particularly with counter UAS, surveillance, or C2 systems. Familiarity with European, Middle Eastern, or Asia Pacific defense markets and procurement processes. Experience managing product delivery and deployments in international or multi site environments. Proficiency in one or more additional languages beyond English (German, French, or Arabic particularly valued). Existing or ability to obtain relevant security clearances (UK SC, NATO, or equivalent). Work Location This role is based in the United Kingdom. We believe in being together when it matters and empowering our team to work where they're most effective. This position will require regular collaboration with international teams across multiple time zones, as well as travel to customer sites, partner locations, and Dedrone offices globally (estimated % travel). Benefits Competitive salary and pension contribution Generous paid time off Paid parental leave for all Private medical insurance Fitness and wellness programs Emotional & Mental Wellness support Learning & Development programs Diversity, Equity & Inclusion We are committed to building diverse teams that reflect the communities we serve. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Privacy and Compliance We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via the Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of the Applicant and Candidate Privacy Notice. Safety and Environment Axon's mission is to Protect Life and is committed to the well being and safety of its employees as well as the environmental impact. Employees are empowered to report safety concerns as they arise and activities potentially affecting the environment. Equal Opportunity Statement We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We'll hire the best talent regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by law. Applicant Assistance For accommodation during the application process, contact . This email address is for accommodation purposes only. Phishing Alert Axon will never ask you to pay for any part of the hiring process. Legitimate job openings are listed on our official careers page. If you receive a suspicious offer or outreach from an email not or if you're asked for sensitive personal information (bank details, SSN) prematurely, please ignore the message and report it to .
Job Description Job Title: Software Engineer III Corp Title: Up to VP Location: Bromley At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in office culture that supports collaboration, engagement, and career development. Our approach includes clear in office expectations, while providing an appropriate level of flexibility based on role specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Role Overview This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns. Location Overview Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train. Responsibilities Senior Developer primarily required to handle requirements coming from the EMEA Non Linear Trading Desk. Working closely with the Traders, Quantitative Analysts, Risk Managers and existing technology team, they will collect requirements, design solutions and deliver front to back. Key areas of focus will be new Product Enablement, management of Intraday and End of Day Risk and P&L explains. Required Skills Extensive experience in software engineering, with a strong track record in Financial Services (ideally front office technology). Deep knowledge of Risk Systems, Trading Platforms or Pricing Engines within Rates or similar Fixed Income asset classes. Strong understanding of front office workflows. Fluency in OO or Functional languages including but not limited to Python (preferred), C#, Java, or C++. Track record of success working in Agile environments (e.g. SCRUM, Kanban) and continuous integration. Excellent problem solving and analytical skills in a high pressure environment. Candidate must be a strong team player with excellent communication skills, comfortable in communicating with business users. Skills that will help Degree in Computer Science, Physics, Engineering, Mathematics, or relevant analytical degree. Experience with large scale risk platforms such as SecDB, Athena, or Quartz. Benefits of working at Bank of America UK At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work. Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. We offer 26 weeks paid maternity leave, 16 weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc. Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan. Access to an Employee Assistance Program for confidential support and help for everyday matters. Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of theUK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Company Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
10/05/2026
Full time
Job Description Job Title: Software Engineer III Corp Title: Up to VP Location: Bromley At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in office culture that supports collaboration, engagement, and career development. Our approach includes clear in office expectations, while providing an appropriate level of flexibility based on role specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Role Overview This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns. Location Overview Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train. Responsibilities Senior Developer primarily required to handle requirements coming from the EMEA Non Linear Trading Desk. Working closely with the Traders, Quantitative Analysts, Risk Managers and existing technology team, they will collect requirements, design solutions and deliver front to back. Key areas of focus will be new Product Enablement, management of Intraday and End of Day Risk and P&L explains. Required Skills Extensive experience in software engineering, with a strong track record in Financial Services (ideally front office technology). Deep knowledge of Risk Systems, Trading Platforms or Pricing Engines within Rates or similar Fixed Income asset classes. Strong understanding of front office workflows. Fluency in OO or Functional languages including but not limited to Python (preferred), C#, Java, or C++. Track record of success working in Agile environments (e.g. SCRUM, Kanban) and continuous integration. Excellent problem solving and analytical skills in a high pressure environment. Candidate must be a strong team player with excellent communication skills, comfortable in communicating with business users. Skills that will help Degree in Computer Science, Physics, Engineering, Mathematics, or relevant analytical degree. Experience with large scale risk platforms such as SecDB, Athena, or Quartz. Benefits of working at Bank of America UK At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work. Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. We offer 26 weeks paid maternity leave, 16 weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc. Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan. Access to an Employee Assistance Program for confidential support and help for everyday matters. Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of theUK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Company Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team Product Security Engineering designs, builds, and operates enterprise security controls as software products that integrate directly into the SDLC and core enterprise platforms. The organization applies modern engineering practices to create scalable, reliable, and developer friendly security capabilities that are embedded into the enterprise technology ecosystem and enable secure by default behaviors while minimizing friction for product and platform teams. The Managing Security Engineer is a hands on engineering leader responsible for leading a team that delivers and operates these security controls in production. This role blends deep technical leadership, people leadership, and delivery ownership: setting technical direction, guiding architecture and design decisions, coaching and developing engineers, and ensuring the team consistently ships high quality software that achieves measurable security and engineering outcomes. The Managing Security Engineer is accountable for the end to end success of the team's security products, including reliability, adoption, and operational health in production. Key Responsibilities Lead and manage an engineering team delivering security controls as software products, including hiring, onboarding, coaching, performance management, and career development Set technical direction for the team and drive high quality execution across design, implementation, deployment, and production support of security controls Serve as a hands on technical leader by contributing to architecture and design reviews, guiding technical decisions, performing code reviews, and supporting critical path implementation as needed Own operational outcomes for the team's products in production, including reliability, performance, and continuous improvement through feedback and learning loops Partner with Digital Product Managers, platform teams, and engineering stakeholders to effect alignment across roadmaps, priorities, and delivery plans spanning multiple product portfolios Build and sustain a strong engineering culture that emphasizes modern delivery practices (e.g., test driven development, paired programming, CI/CD), fast feedback, and continuous improvement Influence and innovate solutions to complex security challenges by translating security needs into scalable engineering approaches and reusable capabilities Facilitate effective agile execution (standups, planning, backlog refinement, retrospectives) while maintaining a strong focus on outcomes rather than ceremony Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy Minimum of 5 years of professional software engineering experience, including hands on production coding in modern languages (e.g., Java, JavaScript, Python) and ownership of production systems delivering measurable reliability, performance, or security outcomes A minimum of 2 years' experience leading engineers through hands on technical guidance, including architecture reviews, design decisions, and code reviews Proven background in building and operating scalable, distributed systems in cloud environments, including microservices based architectures Track record of designing, evolving, and integrating APIs and backend services, with attention to reliability, scalability, and security considerations Practical application of modern engineering practices such as test driven development, paired programming, CI/CD pipelines, and operational feedback loops including monitoring and observability Experience operating within agile delivery environments, partnering closely with Digital Product Managers and engineering stakeholders to deliver outcomes Desirable Skills Demonstrated depth in security engineering domains such as application security, cloud security, DevSecOps, or secure software development practices Practical experience designing or operating security controls embedded into CI/CD pipelines, developer workflows, or shared platform servicesProven ability to influence technical decisions beyond the immediate team, driving adoption of secure patterns, standards, or reusable capabilities across product areas Experience mentoring senior engineers and emerging technical leaders, with a focus on raising engineering quality and long term team capability Strong organizational awareness and the ability to navigate cross team dependencies while maintaining delivery momentum and technical integrity Exposure to cloud native and containerized environments (e.g., Kubernetes, Docker, AWS and/or Azure) and the security considerations that accompany them Familiarity with security metrics and operational signals (e.g., control adoption, reliability, incident reduction) used to evaluate engineering and security outcomes Strong mindset of balancing delivery velocity, security rigor, and developer experience, making thoughtful tradeoffs appropriate to context Demonstrated commitment to building solutions that balance robust security guarantees with an excellent developer experience, without compromising one for the other Supervisory Responsibilities This role has supervisory responsibilities and serves as the first level manager for a team of engineers. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Benefits A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts Access to world class learning platforms and award winning L&D Clear career paths, internal mobility, and a strong focus on growth A people first culture with flexible working options
10/05/2026
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team Product Security Engineering designs, builds, and operates enterprise security controls as software products that integrate directly into the SDLC and core enterprise platforms. The organization applies modern engineering practices to create scalable, reliable, and developer friendly security capabilities that are embedded into the enterprise technology ecosystem and enable secure by default behaviors while minimizing friction for product and platform teams. The Managing Security Engineer is a hands on engineering leader responsible for leading a team that delivers and operates these security controls in production. This role blends deep technical leadership, people leadership, and delivery ownership: setting technical direction, guiding architecture and design decisions, coaching and developing engineers, and ensuring the team consistently ships high quality software that achieves measurable security and engineering outcomes. The Managing Security Engineer is accountable for the end to end success of the team's security products, including reliability, adoption, and operational health in production. Key Responsibilities Lead and manage an engineering team delivering security controls as software products, including hiring, onboarding, coaching, performance management, and career development Set technical direction for the team and drive high quality execution across design, implementation, deployment, and production support of security controls Serve as a hands on technical leader by contributing to architecture and design reviews, guiding technical decisions, performing code reviews, and supporting critical path implementation as needed Own operational outcomes for the team's products in production, including reliability, performance, and continuous improvement through feedback and learning loops Partner with Digital Product Managers, platform teams, and engineering stakeholders to effect alignment across roadmaps, priorities, and delivery plans spanning multiple product portfolios Build and sustain a strong engineering culture that emphasizes modern delivery practices (e.g., test driven development, paired programming, CI/CD), fast feedback, and continuous improvement Influence and innovate solutions to complex security challenges by translating security needs into scalable engineering approaches and reusable capabilities Facilitate effective agile execution (standups, planning, backlog refinement, retrospectives) while maintaining a strong focus on outcomes rather than ceremony Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy Minimum of 5 years of professional software engineering experience, including hands on production coding in modern languages (e.g., Java, JavaScript, Python) and ownership of production systems delivering measurable reliability, performance, or security outcomes A minimum of 2 years' experience leading engineers through hands on technical guidance, including architecture reviews, design decisions, and code reviews Proven background in building and operating scalable, distributed systems in cloud environments, including microservices based architectures Track record of designing, evolving, and integrating APIs and backend services, with attention to reliability, scalability, and security considerations Practical application of modern engineering practices such as test driven development, paired programming, CI/CD pipelines, and operational feedback loops including monitoring and observability Experience operating within agile delivery environments, partnering closely with Digital Product Managers and engineering stakeholders to deliver outcomes Desirable Skills Demonstrated depth in security engineering domains such as application security, cloud security, DevSecOps, or secure software development practices Practical experience designing or operating security controls embedded into CI/CD pipelines, developer workflows, or shared platform servicesProven ability to influence technical decisions beyond the immediate team, driving adoption of secure patterns, standards, or reusable capabilities across product areas Experience mentoring senior engineers and emerging technical leaders, with a focus on raising engineering quality and long term team capability Strong organizational awareness and the ability to navigate cross team dependencies while maintaining delivery momentum and technical integrity Exposure to cloud native and containerized environments (e.g., Kubernetes, Docker, AWS and/or Azure) and the security considerations that accompany them Familiarity with security metrics and operational signals (e.g., control adoption, reliability, incident reduction) used to evaluate engineering and security outcomes Strong mindset of balancing delivery velocity, security rigor, and developer experience, making thoughtful tradeoffs appropriate to context Demonstrated commitment to building solutions that balance robust security guarantees with an excellent developer experience, without compromising one for the other Supervisory Responsibilities This role has supervisory responsibilities and serves as the first level manager for a team of engineers. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Benefits A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts Access to world class learning platforms and award winning L&D Clear career paths, internal mobility, and a strong focus on growth A people first culture with flexible working options
Who are Yapily Why we exist, and where we're headed: Our Mission: Redefining how the world interacts with value. Our Vision: A world without financial friction Our Purpose: To empower everyone to access and move value At Yapily, we're building a powerful, scalable, and secure open banking infrastructure that redefines how the world interacts with value. Our open banking platform powers leading companies, such as Adyen, Intuit QuickBooks, and Google. By delivering payment initiation, bank data access, and pre-built products, we enable businesses to innovate fast and push the boundaries of financial technology. As an early pioneer of open banking, we're actively shaping the future of this industry with unrivalled expertise and a relentless focus on innovation. What we're looking for As we scale our business and prepare for accelerated product-led growth, we are looking for a proactive and experienced individual to take on a hybrid role that bridges project management and business analyst in a role we are calling Business Systems Analyst. Our immediate strategic focus is to extend our existing Open Banking PIS and AIS infrastructure to offer payment and settlement services. As a result of moving into the money flow and being EMI regulated, we will deliver and enhance a number of internal tools and platforms that support robust and efficient operating of the business. To this end, Yapily is looking for a dynamic, personable individual who can help design and implement the technology foundation that enables automation across client onboarding, FRAML, Regulatory Compliance and Treasury Management. You will be experienced in designing solutions for financial services products in a fast moving environment and have exposure to products and tools used to manage Risk and Compliance, Business Operations and Treasury Management. You are highly collaborative and solutions focused. You are comfortable designing and implementing technology frameworks to support effective business operations across multiple functions. You communicate effectively to promote an environment that truly understands the business and other benefits of effective operational excellence. You are results-oriented and energised by change. You will help to foster a collaborative and fun "can do" mindset across the teams you support. Key Tasks and Responsibilities The key individual will work to deliver in the business the following: Leading partner engagements relating to RFP's Working with internal stakeholders, clearly define and document business requirements and outcomes. Engage with engineering to define technical deliverables, integration timelines and release management. Manage the delivery and implementation of new tools, platforms, policy and process. Systems mapping/visualisation to show how different tools, modules & platforms relate and operate. Process Mapping of end to end User Experience Display cross-Functional Leadership, collaborating with Product Managers, Designers, Engineers, Operations, and Legal/Compliance teams to deliver the optimal business workflows while delivering business efficiency and risk management. Negotiate with vendors on contracts and costings. Communicate and embed new process and policy into the business This list is not exhaustive, and there may be other tasks that we ask you to be involved in from time to time. Above all, you are flexible and want to add value wherever you can. You understand that in a start-up, priorities change and we all need to be adaptable. Not only will you be comfortable when asked to input and lead in other areas, but you'll be comfortable being a self-starter and instigating changes yourself. Qualifications Minimum 3 years experience in working in a similar delivery role, preferably in a fast paced fintech environment Strong Stakeholder Management Good understanding of Data Privacy & GDPR Experience of Business Operations, Risk & Compliance or Sales Enablement EMI regulatory experience would be preferable Prince 2 skills in being able to project manage multiple deliverables Good understanding of financial crime control framework, specifically, KYB workflows, fraud and case management. Ability to manage senior stakeholders and report at board level deliverables. For your new role You are a people-focused leader. You've got a great team and you will be warm, honest and genuine on how you lead. You love innovation - it's wired into your DNA. You have exceptionally high integrity. You'll treat all interactions with the confidentiality, sensitivity and diplomacy they deserve. You're commercially minded - you understand how effective risk management and regulatory compliance can positively impact our products, services and wider business You think outside of the box and are pragmatic. You will bring in and iterate on the experience, skills and knowledge of best practice that you have seen elsewhere. You are always looking for better and cost effective ways to do things. You have aligned experience. You have worked in a fast past financial services environment before. You have designed, automated, operationalised and right sized processes to ensure effective risk management and regulatory compliance You are driven and curious. You ask questions and you strive to understand. You understand that your stakeholders will have different strengths. You're happy to learn from them and to share your expertise. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to skilfully handle issues. You understand the importance of attention to detail and ensuring quality outputs. Everything you produce is of high quality. You have a can-do approach. You think on your feet. Switching up tasks and juggling multiple priorities comes naturally to you. OUR BENEFITS 25 days holiday a year (plus bank holidays) in the UK, 20 days in Lithuania, 23 days in Spain, 22 days in Germany We also offer an additional holiday day after 1 year's service, up to the value of 5 days We're serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 20 business days per year 'Nomad Working' Comprehensive Private Medical Insurance Income Protection (UK only) Company Pension Scheme Enhanced Paternity and Maternity leave £200 annual Learning and Personal Development budget Cycle To Work Scheme Employee Referral Scheme which offers £1,000 per employee referral Monthly social budget Dog friendly office OUR VALUES We obsess about quality Our customers have entrusted us with a critical function in a regulated industry and we take that responsibility seriously. We always assume ownership and hold ourselves accountable. We are curious Our innovation is powered by our collective growth mindset. We're lifelong learners who challenge assumptions, experiment, and iterate. We act with integrity We're guided by our mission and earn and maintain trust by doing what's right, even when it's not easy. We are do-ers We reject indifference and agility is our strength. We're motivated by challenges, and biassed towards action. We problem-solve together We're diverse people in diverse places, and know the best solutions are born out of collaboration. We win, lose, and learn together.
09/05/2026
Full time
Who are Yapily Why we exist, and where we're headed: Our Mission: Redefining how the world interacts with value. Our Vision: A world without financial friction Our Purpose: To empower everyone to access and move value At Yapily, we're building a powerful, scalable, and secure open banking infrastructure that redefines how the world interacts with value. Our open banking platform powers leading companies, such as Adyen, Intuit QuickBooks, and Google. By delivering payment initiation, bank data access, and pre-built products, we enable businesses to innovate fast and push the boundaries of financial technology. As an early pioneer of open banking, we're actively shaping the future of this industry with unrivalled expertise and a relentless focus on innovation. What we're looking for As we scale our business and prepare for accelerated product-led growth, we are looking for a proactive and experienced individual to take on a hybrid role that bridges project management and business analyst in a role we are calling Business Systems Analyst. Our immediate strategic focus is to extend our existing Open Banking PIS and AIS infrastructure to offer payment and settlement services. As a result of moving into the money flow and being EMI regulated, we will deliver and enhance a number of internal tools and platforms that support robust and efficient operating of the business. To this end, Yapily is looking for a dynamic, personable individual who can help design and implement the technology foundation that enables automation across client onboarding, FRAML, Regulatory Compliance and Treasury Management. You will be experienced in designing solutions for financial services products in a fast moving environment and have exposure to products and tools used to manage Risk and Compliance, Business Operations and Treasury Management. You are highly collaborative and solutions focused. You are comfortable designing and implementing technology frameworks to support effective business operations across multiple functions. You communicate effectively to promote an environment that truly understands the business and other benefits of effective operational excellence. You are results-oriented and energised by change. You will help to foster a collaborative and fun "can do" mindset across the teams you support. Key Tasks and Responsibilities The key individual will work to deliver in the business the following: Leading partner engagements relating to RFP's Working with internal stakeholders, clearly define and document business requirements and outcomes. Engage with engineering to define technical deliverables, integration timelines and release management. Manage the delivery and implementation of new tools, platforms, policy and process. Systems mapping/visualisation to show how different tools, modules & platforms relate and operate. Process Mapping of end to end User Experience Display cross-Functional Leadership, collaborating with Product Managers, Designers, Engineers, Operations, and Legal/Compliance teams to deliver the optimal business workflows while delivering business efficiency and risk management. Negotiate with vendors on contracts and costings. Communicate and embed new process and policy into the business This list is not exhaustive, and there may be other tasks that we ask you to be involved in from time to time. Above all, you are flexible and want to add value wherever you can. You understand that in a start-up, priorities change and we all need to be adaptable. Not only will you be comfortable when asked to input and lead in other areas, but you'll be comfortable being a self-starter and instigating changes yourself. Qualifications Minimum 3 years experience in working in a similar delivery role, preferably in a fast paced fintech environment Strong Stakeholder Management Good understanding of Data Privacy & GDPR Experience of Business Operations, Risk & Compliance or Sales Enablement EMI regulatory experience would be preferable Prince 2 skills in being able to project manage multiple deliverables Good understanding of financial crime control framework, specifically, KYB workflows, fraud and case management. Ability to manage senior stakeholders and report at board level deliverables. For your new role You are a people-focused leader. You've got a great team and you will be warm, honest and genuine on how you lead. You love innovation - it's wired into your DNA. You have exceptionally high integrity. You'll treat all interactions with the confidentiality, sensitivity and diplomacy they deserve. You're commercially minded - you understand how effective risk management and regulatory compliance can positively impact our products, services and wider business You think outside of the box and are pragmatic. You will bring in and iterate on the experience, skills and knowledge of best practice that you have seen elsewhere. You are always looking for better and cost effective ways to do things. You have aligned experience. You have worked in a fast past financial services environment before. You have designed, automated, operationalised and right sized processes to ensure effective risk management and regulatory compliance You are driven and curious. You ask questions and you strive to understand. You understand that your stakeholders will have different strengths. You're happy to learn from them and to share your expertise. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to skilfully handle issues. You understand the importance of attention to detail and ensuring quality outputs. Everything you produce is of high quality. You have a can-do approach. You think on your feet. Switching up tasks and juggling multiple priorities comes naturally to you. OUR BENEFITS 25 days holiday a year (plus bank holidays) in the UK, 20 days in Lithuania, 23 days in Spain, 22 days in Germany We also offer an additional holiday day after 1 year's service, up to the value of 5 days We're serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 20 business days per year 'Nomad Working' Comprehensive Private Medical Insurance Income Protection (UK only) Company Pension Scheme Enhanced Paternity and Maternity leave £200 annual Learning and Personal Development budget Cycle To Work Scheme Employee Referral Scheme which offers £1,000 per employee referral Monthly social budget Dog friendly office OUR VALUES We obsess about quality Our customers have entrusted us with a critical function in a regulated industry and we take that responsibility seriously. We always assume ownership and hold ourselves accountable. We are curious Our innovation is powered by our collective growth mindset. We're lifelong learners who challenge assumptions, experiment, and iterate. We act with integrity We're guided by our mission and earn and maintain trust by doing what's right, even when it's not easy. We are do-ers We reject indifference and agility is our strength. We're motivated by challenges, and biassed towards action. We problem-solve together We're diverse people in diverse places, and know the best solutions are born out of collaboration. We win, lose, and learn together.
IT Systems Manager Application Deadline: 21 May 2026 Department: IT Employment Type: Full Time Location: Cramlington Reporting To: Richard Rutherford Hilton Description As Disturbia continues to grow, the need has arisen to appoint an experienced IT Systems Manager to join our IT & Dev team in Northumberland. The successful candidate will support the Director of IT in delivering and maintaining efficient and secure IT systems, and providing outstanding front-line IT support to staff. The business predominantly uses the Microsoft 365 ecosystem for collaboration and endpoint management, alongside other relevant software such as Adobe Creative Cloud and industry-specific SaaS platforms. The majority of endpoints are Windows-based, with Macs used in some creative roles. Key Responsibilities Reporting to the Director of IT, the IT Systems Manager will support the company in meeting its strategic objectives through the effective use of IT. The successful candidate will: Provide day-to-day IT support to colleagues Take a proactive approach in improving existing IT processes and workflows Manage the company's IT systems, including configuration, installation, maintenance and monitoring Advise the Director of IT on the security, performance and effectiveness of the company's IT systems Enhance the company's security posture, and where necessary assist the executive team in managing any security or compliance incidents Deploy new software and systems and undertake IT maintenance tasks as required Develop and implement staff training programmes/material Maintain IT policy documents Assist with data protection compliance Undertake any other IT-related tasks as required Skills, Knowledge and Expertise A minimum of 3 years in front-line IT support roles (with a mixture of Windows and Mac ecosystems) is required. Applicants must be able to demonstrate the following essential skills: Security-first mentality Strong knowledge of and extensive hands-on experience managing, configuring and supporting a Microsoft 365 SaaS environment, including Entra, Exchange Online, Intune and other related products/technologies Windows and MacOS endpoint management and support skills Networking fundamentals Ability to handle confidential information securely and sensitively Excellent verbal and written communication skills, including the ability to prepare reports, documentation and training material Ability to learn new platforms and tools quickly Understanding of relevant legislation and data processing regulations and how it applies to the business It would be desirable for candidates to have the following: 2 years in a supervisory, senior support or leadership role. Experience in training groups of colleagues on IT fundamentals Relevant Microsoft and/or ITIL Foundation certifications or equivalent Experience delivering staff IT training and security awareness programmes Experience managing small capital projects Automation skills (e.g. Power Automate, advanced Excel techniques) Experience working with Microsoft Dynamics 365 Business Central Personal qualities: Proactive problem-solver, identifying weaknesses in processes and making appropriate improvements. Analytical and focussed, prioritizing improvements that will have the greatest positive impact on the business. Calm under pressure, with the ability to work to deadlines. A service-driven mindset, ensuring staff receive consistent, high-quality support Security-first thinking, considering security and compliance as foundational. Clear communicator, able to communicate IT concepts to non-technical users in clear, comprehensible language. Continuous learner, keeping up with Microsoft platform changes and other industry developments. Precise, and with an impeccable eye for detail. Benefits We also offer: Competitive salary, subject to skills and experience Annual leave base starting at 23 days per year (+ bank holidays), and ability to accrue holidays with each year's service Bonus scheme Hybrid and flexible working Generous staff allowance and discount Enhanced maternity and paternity leave Free fresh fruit, snacks and drinks in office Team social fund Bi-annual paid team outings Regular pay reviews Birthday treats
09/05/2026
Full time
IT Systems Manager Application Deadline: 21 May 2026 Department: IT Employment Type: Full Time Location: Cramlington Reporting To: Richard Rutherford Hilton Description As Disturbia continues to grow, the need has arisen to appoint an experienced IT Systems Manager to join our IT & Dev team in Northumberland. The successful candidate will support the Director of IT in delivering and maintaining efficient and secure IT systems, and providing outstanding front-line IT support to staff. The business predominantly uses the Microsoft 365 ecosystem for collaboration and endpoint management, alongside other relevant software such as Adobe Creative Cloud and industry-specific SaaS platforms. The majority of endpoints are Windows-based, with Macs used in some creative roles. Key Responsibilities Reporting to the Director of IT, the IT Systems Manager will support the company in meeting its strategic objectives through the effective use of IT. The successful candidate will: Provide day-to-day IT support to colleagues Take a proactive approach in improving existing IT processes and workflows Manage the company's IT systems, including configuration, installation, maintenance and monitoring Advise the Director of IT on the security, performance and effectiveness of the company's IT systems Enhance the company's security posture, and where necessary assist the executive team in managing any security or compliance incidents Deploy new software and systems and undertake IT maintenance tasks as required Develop and implement staff training programmes/material Maintain IT policy documents Assist with data protection compliance Undertake any other IT-related tasks as required Skills, Knowledge and Expertise A minimum of 3 years in front-line IT support roles (with a mixture of Windows and Mac ecosystems) is required. Applicants must be able to demonstrate the following essential skills: Security-first mentality Strong knowledge of and extensive hands-on experience managing, configuring and supporting a Microsoft 365 SaaS environment, including Entra, Exchange Online, Intune and other related products/technologies Windows and MacOS endpoint management and support skills Networking fundamentals Ability to handle confidential information securely and sensitively Excellent verbal and written communication skills, including the ability to prepare reports, documentation and training material Ability to learn new platforms and tools quickly Understanding of relevant legislation and data processing regulations and how it applies to the business It would be desirable for candidates to have the following: 2 years in a supervisory, senior support or leadership role. Experience in training groups of colleagues on IT fundamentals Relevant Microsoft and/or ITIL Foundation certifications or equivalent Experience delivering staff IT training and security awareness programmes Experience managing small capital projects Automation skills (e.g. Power Automate, advanced Excel techniques) Experience working with Microsoft Dynamics 365 Business Central Personal qualities: Proactive problem-solver, identifying weaknesses in processes and making appropriate improvements. Analytical and focussed, prioritizing improvements that will have the greatest positive impact on the business. Calm under pressure, with the ability to work to deadlines. A service-driven mindset, ensuring staff receive consistent, high-quality support Security-first thinking, considering security and compliance as foundational. Clear communicator, able to communicate IT concepts to non-technical users in clear, comprehensible language. Continuous learner, keeping up with Microsoft platform changes and other industry developments. Precise, and with an impeccable eye for detail. Benefits We also offer: Competitive salary, subject to skills and experience Annual leave base starting at 23 days per year (+ bank holidays), and ability to accrue holidays with each year's service Bonus scheme Hybrid and flexible working Generous staff allowance and discount Enhanced maternity and paternity leave Free fresh fruit, snacks and drinks in office Team social fund Bi-annual paid team outings Regular pay reviews Birthday treats
Location: Newbury + HybridSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week - Monday to FridayHybridWe believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.Who We AreWe're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.What you'll doAs a Security Architect within Secure by Design, you will be accountable for embedding security into IT and Digital systems by design, ensuring that security is considered early, applied proportionately, and assured consistently across programmes and business as usual change.You will provide end to end security architecture leadership across VodafoneThree's IT & Digital estate, partnering with delivery teams, architects, and senior stakeholders to ensure that solutions are secure, compliant, resilient, and aligned to regulatory and business obligations.This role plays a critical part in protecting VodafoneThree from persistent cyber threats while enabling safe digital transformation at pace.As a Security Architect in Secure by Design, you will define, document, and assure end to end security architectures that protect the confidentiality, integrity, and availability of VodafoneThree's IT & Digital systems.You will work closely with:UK IT & Digital, Networks and Data & Analytics teamsUK & Group architecture functionsSecure by Design Managers, Consultants, and Cyber Security ChampionsYou will influence senior technical stakeholders to ensure UK security requirements are understood, accepted, and embedded, supporting compliance with TSA, data protection, and other regulatory frameworks.Act as a member of the Secure by Design Security Architecture team, representing IT & Digital domainsOwn and deliver end to end security architecture for assigned initiativesDefine and embed technical and non-technical security controls into solution designsReview and assess solution architectures against VodafoneThree security policies, standards, and patternsApprove compliant designs and escalate deviations and exceptions in line with SbD governanceProvide security input during RFx, supplier selection, contracting, and early design phasesEmbed Secure by Design principles into Agile, DevSecOps, CI/CD and product centric delivery modelsIdentify, assess, and manage cyber security risks-ensuring risks are recorded, owned, and mitigatedSpecify and scope penetration testing and security assurance activities for complex solutionsEnsure vulnerabilities and findings are tracked and remediated prior to go liveEngage business and technology teams to understand roadmaps and future plans, ensuring timely security engagementInfluence internal teams, suppliers, and partners to adopt secure design practicesProvide technical leadership, mentoring, and design guidance to SbD Managers, Consultants, and Cyber Security ChampionsLead or support regulatory, compliance, and audit activities relevant to IT & Digital systemsWho you areExperience in cyber security roles, with strong architecture focusProven experience delivering complex, cross domain IT & Digital security architecturesStrong understanding of security risks, threat modelling, and mitigating controlsHands on experience securing public cloud platforms (AWS, Azure, GCP)Deep knowledge of containerised, virtualised and hybrid infrastructureStrong knowledge of security and compliance frameworks (ISO 27001, NIST, COBIT, SOC2, ITIL)Understanding of regulatory and data protection requirements (PII, PCI DSS, privacy legislation)Ability to influence senior technical and non-technical stakeholdersExcellent documentation, communication, and decision-making skillsSABSA and/or TOGAF architecture qualificationsCISSP, CCSP/CCSK, and cloud provider certificationsWorried that you don't meet all the desired criteria exactly?We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offerWe care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.Need to KnowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
09/05/2026
Full time
Location: Newbury + HybridSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week - Monday to FridayHybridWe believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.Who We AreWe're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.What you'll doAs a Security Architect within Secure by Design, you will be accountable for embedding security into IT and Digital systems by design, ensuring that security is considered early, applied proportionately, and assured consistently across programmes and business as usual change.You will provide end to end security architecture leadership across VodafoneThree's IT & Digital estate, partnering with delivery teams, architects, and senior stakeholders to ensure that solutions are secure, compliant, resilient, and aligned to regulatory and business obligations.This role plays a critical part in protecting VodafoneThree from persistent cyber threats while enabling safe digital transformation at pace.As a Security Architect in Secure by Design, you will define, document, and assure end to end security architectures that protect the confidentiality, integrity, and availability of VodafoneThree's IT & Digital systems.You will work closely with:UK IT & Digital, Networks and Data & Analytics teamsUK & Group architecture functionsSecure by Design Managers, Consultants, and Cyber Security ChampionsYou will influence senior technical stakeholders to ensure UK security requirements are understood, accepted, and embedded, supporting compliance with TSA, data protection, and other regulatory frameworks.Act as a member of the Secure by Design Security Architecture team, representing IT & Digital domainsOwn and deliver end to end security architecture for assigned initiativesDefine and embed technical and non-technical security controls into solution designsReview and assess solution architectures against VodafoneThree security policies, standards, and patternsApprove compliant designs and escalate deviations and exceptions in line with SbD governanceProvide security input during RFx, supplier selection, contracting, and early design phasesEmbed Secure by Design principles into Agile, DevSecOps, CI/CD and product centric delivery modelsIdentify, assess, and manage cyber security risks-ensuring risks are recorded, owned, and mitigatedSpecify and scope penetration testing and security assurance activities for complex solutionsEnsure vulnerabilities and findings are tracked and remediated prior to go liveEngage business and technology teams to understand roadmaps and future plans, ensuring timely security engagementInfluence internal teams, suppliers, and partners to adopt secure design practicesProvide technical leadership, mentoring, and design guidance to SbD Managers, Consultants, and Cyber Security ChampionsLead or support regulatory, compliance, and audit activities relevant to IT & Digital systemsWho you areExperience in cyber security roles, with strong architecture focusProven experience delivering complex, cross domain IT & Digital security architecturesStrong understanding of security risks, threat modelling, and mitigating controlsHands on experience securing public cloud platforms (AWS, Azure, GCP)Deep knowledge of containerised, virtualised and hybrid infrastructureStrong knowledge of security and compliance frameworks (ISO 27001, NIST, COBIT, SOC2, ITIL)Understanding of regulatory and data protection requirements (PII, PCI DSS, privacy legislation)Ability to influence senior technical and non-technical stakeholdersExcellent documentation, communication, and decision-making skillsSABSA and/or TOGAF architecture qualificationsCISSP, CCSP/CCSK, and cloud provider certificationsWorried that you don't meet all the desired criteria exactly?We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offerWe care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.Need to KnowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Senior Machine Learning Scientist UK or Poland (Remote or Hybrid, it's up to you!) Dependent on experience Be part of our success with the opportunity to join our company equity scheme Our Perks ️ Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget, increasing with length of service ️ Flexible working in a choice-first environment - we trust the way you want to work! ️ Work From Home Allowance 25 Holiday Days + your local bank holidays, plus an extra day for every year of service Your birthday off Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave ️ Optional Healthcare Plan Life & income protection (Location dependent) Employee Assistance Programme (UK Only) The opportunity to share in the company's success through options If you're in London, a dog friendly office with great classes, events, and a rooftop terrace The Role Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best in class tech in a fast developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We're hiring a Senior Machine Learning Scientist to join the team and help build and ship the next generation of that stack. What you'll be doing Train, evaluate, and iterate on ML models and agentic systems for customer feedback, including owning our custom fine tuning pipelines. Run experiments end to end, track results rigorously, and make clear recommendations on what to ship, iterate, or retire. Build and maintain LLM powered features: retrieval pipelines, reranking systems, insight agents, data mining agents, and automated taxonomy generation. Design and run robust evaluation frameworks: build test sets, define metrics, evaluate non deterministic systems, handle class imbalance, and automate checkpoint comparisons. Improve and extend semantic search and retrieval, evolving from embedding based approaches toward more advanced methods. Write production quality code and collaborate closely with Engineering on productionisation, model serving, data pipelines, and monitoring. Work with Product and Commercial teams to translate business needs into practical ML solutions, and support client evaluations and accuracy benchmarking. Mentor team members, review code and research, and bring relevant advances from the literature into the product. What you'll need A deep working knowledge of transformer architectures. Strong PyTorch skills, with the ability to write custom training loops, modify model architectures, and debug issues at the tensor level. Ideally, experience with parameter efficient fine tuning techniques such as LoRA. Extensive experience working with large scale, messy real world text data, including classification, extraction, embeddings, re rankers, clustering, and search. Experience in instruction fine tuning and serving language models, familiarity with frameworks such as vLLM, DeepSpeed, or similar tools. A solid grounding in classical ML and statistics, and the judgement to choose simpler methods when they're the right solution. Practical experience building with GenAI and agentic patterns. Excellent communication skills and confidence translating complex technical concepts for non technical audiences (and vice versa!). Technical curiosity and a keen interest in AI - a love of experimenting to make the most of available technology. High ownership and initiative, with the ability to identify problems, prioritise effectively, and drive solutions forward. It would be a bonus if you MSc/PhD in Computer Science, Machine Learning, Artificial Intelligence, Data Science, Computational Linguistics or a closely related STEM field. Experience with reinforcement learning techniques, such as with verifiable reward (RLVR). Our Hiring Process Let's introduce ourselves - you'll complete an introductory asynchronous interview - we'd love to learn more about you, your ambitions, and what you're looking for in your next step. Get to know your would be manager - you'll have a call with Aji, our Chief Scientist, to learn more about the role and show off your experience. Show us how you work - you'll complete a short take home assignment. Get to know your would be team - You'll meet a mix of people who you'll be working closely with from the Data Science, Engineering and Product teams. How our values and your career goals align - you'll have a call with our cofounder to learn more about life at Chattermill and ensure we're the right place for your next stage of growth. Our Values We are obsessed with experience - We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We believe in the power of trust - Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We act as responsible owners - Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. We share a passion for growth & progress - On every level, we're motivated by taking on new challenges - even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively. We set our ambitions high but stay humble - We've come together to build a product and a category that's never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly. We believe the right team is the key to success - At Chattermill we've learned that all our important achievements have been the result of the right people collaborating together - that's why we need you to apply today! Diversity & Inclusion We want to enable exceptional experiences for everyone, and to achieve this we need everyone's voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don't meet 100% of the listed requirements - we believe in potential and will happily consider all applications based on the skills and experience you have, we'd love to be part of your growth and we encourage you to apply!
09/05/2026
Full time
Senior Machine Learning Scientist UK or Poland (Remote or Hybrid, it's up to you!) Dependent on experience Be part of our success with the opportunity to join our company equity scheme Our Perks ️ Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget, increasing with length of service ️ Flexible working in a choice-first environment - we trust the way you want to work! ️ Work From Home Allowance 25 Holiday Days + your local bank holidays, plus an extra day for every year of service Your birthday off Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave ️ Optional Healthcare Plan Life & income protection (Location dependent) Employee Assistance Programme (UK Only) The opportunity to share in the company's success through options If you're in London, a dog friendly office with great classes, events, and a rooftop terrace The Role Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best in class tech in a fast developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We're hiring a Senior Machine Learning Scientist to join the team and help build and ship the next generation of that stack. What you'll be doing Train, evaluate, and iterate on ML models and agentic systems for customer feedback, including owning our custom fine tuning pipelines. Run experiments end to end, track results rigorously, and make clear recommendations on what to ship, iterate, or retire. Build and maintain LLM powered features: retrieval pipelines, reranking systems, insight agents, data mining agents, and automated taxonomy generation. Design and run robust evaluation frameworks: build test sets, define metrics, evaluate non deterministic systems, handle class imbalance, and automate checkpoint comparisons. Improve and extend semantic search and retrieval, evolving from embedding based approaches toward more advanced methods. Write production quality code and collaborate closely with Engineering on productionisation, model serving, data pipelines, and monitoring. Work with Product and Commercial teams to translate business needs into practical ML solutions, and support client evaluations and accuracy benchmarking. Mentor team members, review code and research, and bring relevant advances from the literature into the product. What you'll need A deep working knowledge of transformer architectures. Strong PyTorch skills, with the ability to write custom training loops, modify model architectures, and debug issues at the tensor level. Ideally, experience with parameter efficient fine tuning techniques such as LoRA. Extensive experience working with large scale, messy real world text data, including classification, extraction, embeddings, re rankers, clustering, and search. Experience in instruction fine tuning and serving language models, familiarity with frameworks such as vLLM, DeepSpeed, or similar tools. A solid grounding in classical ML and statistics, and the judgement to choose simpler methods when they're the right solution. Practical experience building with GenAI and agentic patterns. Excellent communication skills and confidence translating complex technical concepts for non technical audiences (and vice versa!). Technical curiosity and a keen interest in AI - a love of experimenting to make the most of available technology. High ownership and initiative, with the ability to identify problems, prioritise effectively, and drive solutions forward. It would be a bonus if you MSc/PhD in Computer Science, Machine Learning, Artificial Intelligence, Data Science, Computational Linguistics or a closely related STEM field. Experience with reinforcement learning techniques, such as with verifiable reward (RLVR). Our Hiring Process Let's introduce ourselves - you'll complete an introductory asynchronous interview - we'd love to learn more about you, your ambitions, and what you're looking for in your next step. Get to know your would be manager - you'll have a call with Aji, our Chief Scientist, to learn more about the role and show off your experience. Show us how you work - you'll complete a short take home assignment. Get to know your would be team - You'll meet a mix of people who you'll be working closely with from the Data Science, Engineering and Product teams. How our values and your career goals align - you'll have a call with our cofounder to learn more about life at Chattermill and ensure we're the right place for your next stage of growth. Our Values We are obsessed with experience - We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We believe in the power of trust - Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We act as responsible owners - Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. We share a passion for growth & progress - On every level, we're motivated by taking on new challenges - even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively. We set our ambitions high but stay humble - We've come together to build a product and a category that's never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly. We believe the right team is the key to success - At Chattermill we've learned that all our important achievements have been the result of the right people collaborating together - that's why we need you to apply today! Diversity & Inclusion We want to enable exceptional experiences for everyone, and to achieve this we need everyone's voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don't meet 100% of the listed requirements - we believe in potential and will happily consider all applications based on the skills and experience you have, we'd love to be part of your growth and we encourage you to apply!
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
08/05/2026
Full time
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application life cycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
08/05/2026
Full time
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application life cycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
We are seeking a Director-level leader with end-to-end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high-impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are Embedded into day-to-day ways of working. The role will also support client-facing teams and where appropriate, contribute directly to client engagement. The Role 1.Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross-functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. 2. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade-offs, and making decisions where ownership spans multiple functions. Facilitate decision-making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully Embedded into BAU operations and ways of working, not delivered as standalone initiatives. 3. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. 4. Data-Led Insight & Performance Transparency Discover, generate, manage, and use operational and ervice performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive-ready reporting that enables informed decision-making and builds confidence in progress. 5. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. 6. Communication, Engagement & Capability Uplift Develop clear, outcome-focused communications that articulate the why, the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. 7. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross-functional forums. What you'll bring Essential experience and skills: Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive/C-suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (eg Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles Desirable but not essential: Good working knowledge of ITSM practices (eg incidents, SLAs, service design, change). Experience in financial services, insurance, or technology-led environments. Familiarity with digital collaboration tools (eg Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email (see below) (ICT_TECH CS_2026_02R)
08/05/2026
Full time
We are seeking a Director-level leader with end-to-end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high-impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are Embedded into day-to-day ways of working. The role will also support client-facing teams and where appropriate, contribute directly to client engagement. The Role 1.Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross-functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. 2. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade-offs, and making decisions where ownership spans multiple functions. Facilitate decision-making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully Embedded into BAU operations and ways of working, not delivered as standalone initiatives. 3. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. 4. Data-Led Insight & Performance Transparency Discover, generate, manage, and use operational and ervice performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive-ready reporting that enables informed decision-making and builds confidence in progress. 5. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. 6. Communication, Engagement & Capability Uplift Develop clear, outcome-focused communications that articulate the why, the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. 7. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross-functional forums. What you'll bring Essential experience and skills: Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive/C-suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (eg Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles Desirable but not essential: Good working knowledge of ITSM practices (eg incidents, SLAs, service design, change). Experience in financial services, insurance, or technology-led environments. Familiarity with digital collaboration tools (eg Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email (see below) (ICT_TECH CS_2026_02R)
Location: London, England, United Kingdom Join Axon and be a Force for Good. Your Impact What You'll Do Work Location: This role is based out of our London office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Engineering Manager, Infrastructure Services Design, build, and maintain production-grade backend services (primarily Java, Go, or Python) that power deployment orchestration, internal APIs, and developer platform capabilities. Contribute to architectural decisions including service boundaries, API design, persistence layers, scalability strategies, and fault tolerance. Improve performance, reliability, and maintainability of platform owned services through strong testing practices and thoughtful system design. Maintain and evolve shared services owned by the Infrastructure Services team. Own, design, and optimize CI/CD systems supporting Dedrone's distributed product ecosystem-reducing build times, deployment friction, and manual overhead. Implement safe, automated deployment strategies (e.g., blue/green, canary, rollback automation) to increase deployment confidence. Provide reusable templates, pipeline patterns, and tooling that improve self service capabilities for product teams. Design and maintain scalable, secure AWS infrastructure using Infrastructure as Code (Terraform or AWS CDK). Architect and optimize Docker images and container workflows; support orchestration platforms such as ECS, EKS, or Kubernetes. Improve environment consistency, drift detection, and infrastructure reliability across staging and production systems. Observability, Reliability & Security Strengthen Dedrone's observability stack-metrics, logging, tracing, alerting-leveraging tools such as Grafana and CloudWatch. Use telemetry and SLO driven insights to diagnose issues and proactively improve system reliability. Contribute to security focused improvements across CI/CD, IAM, secrets management, and cloud resource hardening. Engineering Standards & Collaboration Establish and promote high standards in service design, code quality, infrastructure patterns, and automation practices. Partner closely with product engineering teams to reduce operational toil and increase developer velocity. Collaborate with Axon platform, infrastructure, and security teams to align on shared best practices. What You Bring Relevant experience in backend engineering, platform engineering, developer infrastructure, or cloud native software roles, with strong hands on technical depth. Proven experience building and operating production backend services with ownership of APIs, service reliability, and scalability. Strong programming skills in at least one backend language (e.g., Java, Go, Python), with solid software engineering fundamentals. Experience designing and supporting distributed systems, with understanding of concurrency, networking fundamentals, failure modes, and scaling patterns. Deep familiarity with modern cloud environments (AWS preferred). Benefits that benefit you Competitive base salary and RSUs Comprehensive pension plan with matching contribution Private health insurance & cash plans 30 days paid holiday + UK public holidays Enhanced maternity/paternity leave Life assurance & income protection Career growth support and wellness resources The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon's mission is to Protect Life and is committed to the well being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to .
08/05/2026
Full time
Location: London, England, United Kingdom Join Axon and be a Force for Good. Your Impact What You'll Do Work Location: This role is based out of our London office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Engineering Manager, Infrastructure Services Design, build, and maintain production-grade backend services (primarily Java, Go, or Python) that power deployment orchestration, internal APIs, and developer platform capabilities. Contribute to architectural decisions including service boundaries, API design, persistence layers, scalability strategies, and fault tolerance. Improve performance, reliability, and maintainability of platform owned services through strong testing practices and thoughtful system design. Maintain and evolve shared services owned by the Infrastructure Services team. Own, design, and optimize CI/CD systems supporting Dedrone's distributed product ecosystem-reducing build times, deployment friction, and manual overhead. Implement safe, automated deployment strategies (e.g., blue/green, canary, rollback automation) to increase deployment confidence. Provide reusable templates, pipeline patterns, and tooling that improve self service capabilities for product teams. Design and maintain scalable, secure AWS infrastructure using Infrastructure as Code (Terraform or AWS CDK). Architect and optimize Docker images and container workflows; support orchestration platforms such as ECS, EKS, or Kubernetes. Improve environment consistency, drift detection, and infrastructure reliability across staging and production systems. Observability, Reliability & Security Strengthen Dedrone's observability stack-metrics, logging, tracing, alerting-leveraging tools such as Grafana and CloudWatch. Use telemetry and SLO driven insights to diagnose issues and proactively improve system reliability. Contribute to security focused improvements across CI/CD, IAM, secrets management, and cloud resource hardening. Engineering Standards & Collaboration Establish and promote high standards in service design, code quality, infrastructure patterns, and automation practices. Partner closely with product engineering teams to reduce operational toil and increase developer velocity. Collaborate with Axon platform, infrastructure, and security teams to align on shared best practices. What You Bring Relevant experience in backend engineering, platform engineering, developer infrastructure, or cloud native software roles, with strong hands on technical depth. Proven experience building and operating production backend services with ownership of APIs, service reliability, and scalability. Strong programming skills in at least one backend language (e.g., Java, Go, Python), with solid software engineering fundamentals. Experience designing and supporting distributed systems, with understanding of concurrency, networking fundamentals, failure modes, and scaling patterns. Deep familiarity with modern cloud environments (AWS preferred). Benefits that benefit you Competitive base salary and RSUs Comprehensive pension plan with matching contribution Private health insurance & cash plans 30 days paid holiday + UK public holidays Enhanced maternity/paternity leave Life assurance & income protection Career growth support and wellness resources The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon's mission is to Protect Life and is committed to the well being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to .
The Role We're looking for aProduct Development Managerto play a pivotal role in shaping, developing, and delivering the digital products that underpin our corporate functions, including People, Finance, Procurement, and Operations. This is a high-impact role where you'll partner closely with colleagues across Technology and the wider business to modernise processes, deliver efficient and secure systems, and ensure our corporate platforms successfully enable our wider strategy. You'll take end-to-end ownership, balancing strategic vision with hands on delivery in a fast paced, collaborative environment. Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking). Our Commitment to Safeguarding We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check. Your day-to-day Own our corporate systems portfolio - you'll act as the primary product owner across People, Finance, Procurement and Operations systems, setting clear vision, priorities and roadmaps Shape product strategy - you will collaborate closely with stakeholders to align product direction with business strategies, technology governance and architectural standards Lead end-to-end delivery - you'll confidently guide products through their full lifecycle, from discovery and design through to testing, deployment and adoption Build trusted partnerships - you will partner with senior colleagues to understand needs, translate them into effective solutions, and communicate progress, risks and opportunities Oversee integrations and performance - you'll work closely with Enterprise Architecture and Delivery teams to ensure systems integrate seamlessly and perform reliably Drive governance and security - you will champion outstanding change control, data protection and security practices across all corporate platforms Embed continuous improvement - you'll use performance data and user feedback to proactively enhance systems and reduce manual tasks through automation Champion adoption and change management - you will act as a change leader, supporting colleagues through training, communication and a digital first mindset What we are looking for Proven product leadership experience - you come with demonstrated experience delivering digital products or platforms, ideally within People, Finance or Corporate environments Deep understanding of business processes - you're well versed in HR and Finance workflows and how technology can support efficiency and insights Confident stakeholder engagement - you're proud of your ability to present clearly to senior stakeholders and build trusted, productive relationships Exceptional delivery mindset - you thrive when managing complex work at pace, balancing priorities, deadlines and budgets Expert understanding of agile methodologies - you bring experience of agile or SAFe delivery, applying theory pragmatically to achieve outcomes Data and compliance awareness - you have a solid understanding of data protection, security and regulatory requirements, including GDPR Vendor and commercial capability - you're experienced in working with third party suppliers and tracking budgets to ensure cost effective delivery Collaboration first approach - you're a true team player who enjoys working across disciplines to achieve shared goals Why choose us At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive: An exciting reward and recognition scheme Generous holiday allowance which increases with your length of service Great internal learning and development programmes A flexible hybrid working model Priority access to apply for match tickets A competitive health and wellbeing benefits package A leading Employee Assistance Programme Great discounts with some of our Partners An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks Discover why 'Our Gunners' are proud to be part of our team - view their stories here. Arsenal for Everyone Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. Disability Confident Leader We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long term health conditions. If you need disability related adjustments to the recruitment process, please indicate this in the application. If you are likely to meet the definition of being a 'disabled person' according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions. Application Closing Date -Tuesday 26th May 2026 Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
08/05/2026
Full time
The Role We're looking for aProduct Development Managerto play a pivotal role in shaping, developing, and delivering the digital products that underpin our corporate functions, including People, Finance, Procurement, and Operations. This is a high-impact role where you'll partner closely with colleagues across Technology and the wider business to modernise processes, deliver efficient and secure systems, and ensure our corporate platforms successfully enable our wider strategy. You'll take end-to-end ownership, balancing strategic vision with hands on delivery in a fast paced, collaborative environment. Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking). Our Commitment to Safeguarding We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check. Your day-to-day Own our corporate systems portfolio - you'll act as the primary product owner across People, Finance, Procurement and Operations systems, setting clear vision, priorities and roadmaps Shape product strategy - you will collaborate closely with stakeholders to align product direction with business strategies, technology governance and architectural standards Lead end-to-end delivery - you'll confidently guide products through their full lifecycle, from discovery and design through to testing, deployment and adoption Build trusted partnerships - you will partner with senior colleagues to understand needs, translate them into effective solutions, and communicate progress, risks and opportunities Oversee integrations and performance - you'll work closely with Enterprise Architecture and Delivery teams to ensure systems integrate seamlessly and perform reliably Drive governance and security - you will champion outstanding change control, data protection and security practices across all corporate platforms Embed continuous improvement - you'll use performance data and user feedback to proactively enhance systems and reduce manual tasks through automation Champion adoption and change management - you will act as a change leader, supporting colleagues through training, communication and a digital first mindset What we are looking for Proven product leadership experience - you come with demonstrated experience delivering digital products or platforms, ideally within People, Finance or Corporate environments Deep understanding of business processes - you're well versed in HR and Finance workflows and how technology can support efficiency and insights Confident stakeholder engagement - you're proud of your ability to present clearly to senior stakeholders and build trusted, productive relationships Exceptional delivery mindset - you thrive when managing complex work at pace, balancing priorities, deadlines and budgets Expert understanding of agile methodologies - you bring experience of agile or SAFe delivery, applying theory pragmatically to achieve outcomes Data and compliance awareness - you have a solid understanding of data protection, security and regulatory requirements, including GDPR Vendor and commercial capability - you're experienced in working with third party suppliers and tracking budgets to ensure cost effective delivery Collaboration first approach - you're a true team player who enjoys working across disciplines to achieve shared goals Why choose us At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive: An exciting reward and recognition scheme Generous holiday allowance which increases with your length of service Great internal learning and development programmes A flexible hybrid working model Priority access to apply for match tickets A competitive health and wellbeing benefits package A leading Employee Assistance Programme Great discounts with some of our Partners An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks Discover why 'Our Gunners' are proud to be part of our team - view their stories here. Arsenal for Everyone Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. Disability Confident Leader We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long term health conditions. If you need disability related adjustments to the recruitment process, please indicate this in the application. If you are likely to meet the definition of being a 'disabled person' according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions. Application Closing Date -Tuesday 26th May 2026 Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Join a respected financial services firm as a Senior IFA Administrator, where you'll play a vital role in supporting Office Managers and Financial Planners. This is a fantastic opportunity to take ownership of complex administration, deliver high-quality client service, and ensure compliance across all processes. Benefits: Salary: Up to £35,000 (DOE) 31 Days Holiday (Inclusive of Bank Holidays) Holiday entitlement increases with length of service. Pension auto-enrolment scheme - Salary sacrifice available Group Life Cover & Income Protection Company sick pay Employee Assistance Programme & Financial Wellbeing Support Hybrid: 2 days at home / 3 days in office Monday to Friday - 08:30 to 17:00 Location: Warwick Role & Responsibilities: Process new business (investments, pensions, protection, mortgages) Run risk profiles, fund switch reports, and valuations Prepare review packs, reports, and compliance documents Liaise with advisers, providers, and clients to keep cases on track Handle fund switches, withdrawals, and client instructions Maintain accurate client data and records Support colleagues with training and coaching where needed Required Skills & Experience: Minimum 5 years' IFA administration experience Strong pensions, investments, and protection knowledge Excellent organisational skills with attention to detail Confident communicator with strong client service focus Able to manage deadlines, multi-task, and work independently Compliance awareness, with solid platform and product knowledge Apply now to take the next step in your financial services career!
08/05/2026
Full time
Join a respected financial services firm as a Senior IFA Administrator, where you'll play a vital role in supporting Office Managers and Financial Planners. This is a fantastic opportunity to take ownership of complex administration, deliver high-quality client service, and ensure compliance across all processes. Benefits: Salary: Up to £35,000 (DOE) 31 Days Holiday (Inclusive of Bank Holidays) Holiday entitlement increases with length of service. Pension auto-enrolment scheme - Salary sacrifice available Group Life Cover & Income Protection Company sick pay Employee Assistance Programme & Financial Wellbeing Support Hybrid: 2 days at home / 3 days in office Monday to Friday - 08:30 to 17:00 Location: Warwick Role & Responsibilities: Process new business (investments, pensions, protection, mortgages) Run risk profiles, fund switch reports, and valuations Prepare review packs, reports, and compliance documents Liaise with advisers, providers, and clients to keep cases on track Handle fund switches, withdrawals, and client instructions Maintain accurate client data and records Support colleagues with training and coaching where needed Required Skills & Experience: Minimum 5 years' IFA administration experience Strong pensions, investments, and protection knowledge Excellent organisational skills with attention to detail Confident communicator with strong client service focus Able to manage deadlines, multi-task, and work independently Compliance awareness, with solid platform and product knowledge Apply now to take the next step in your financial services career!
Job Title: Senior Technology Manager Corp Title: SVP Location: MLFC, London At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location overview: Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state of the art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well catered for with our onsite gym facilities and medical centre. Job Description: This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. Responsibilities: Demonstrated experience leading a global Repo Trading application team, with a proven track record of delivering business critical capabilities aligned to trading, risk, and regulatory requirements. Hands on experience with FIS Apex or an equivalent, widely used vendor trading platform, supporting Repo trade capture, lifecycle management, and downstream integrations across the trade workflow. Strong technical expertise with the ability to decompose complex business requirements into clear, actionable work items, enabling development teams to deliver incrementally and predictably. Proven ability to manage senior stakeholders and effectively balance competing priorities across Front Office, Operations, Risk, Compliance, and Technology. Demonstrated experience coaching and mentoring teams, navigating delivery challenges, and fostering a culture that promotes high performance, professional growth, and retention of top talent. Desired Qualifications: Ability to sell new business ideas that can save costs and bring efficiency for the business. Business knowledge of end to end trade workflow process for broader FICC Macro asset classes. Experience with AI tools and have AI First mindset and able to influence the culture across the teams. Benefits of working at Bank of America: At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work. Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. We offer 26 weeks paid maternity leave, 16 weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc. Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan. Access to an Employee Assistance Program for confidential support and help for everyday matters. Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
08/05/2026
Full time
Job Title: Senior Technology Manager Corp Title: SVP Location: MLFC, London At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location overview: Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state of the art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well catered for with our onsite gym facilities and medical centre. Job Description: This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. Responsibilities: Demonstrated experience leading a global Repo Trading application team, with a proven track record of delivering business critical capabilities aligned to trading, risk, and regulatory requirements. Hands on experience with FIS Apex or an equivalent, widely used vendor trading platform, supporting Repo trade capture, lifecycle management, and downstream integrations across the trade workflow. Strong technical expertise with the ability to decompose complex business requirements into clear, actionable work items, enabling development teams to deliver incrementally and predictably. Proven ability to manage senior stakeholders and effectively balance competing priorities across Front Office, Operations, Risk, Compliance, and Technology. Demonstrated experience coaching and mentoring teams, navigating delivery challenges, and fostering a culture that promotes high performance, professional growth, and retention of top talent. Desired Qualifications: Ability to sell new business ideas that can save costs and bring efficiency for the business. Business knowledge of end to end trade workflow process for broader FICC Macro asset classes. Experience with AI tools and have AI First mindset and able to influence the culture across the teams. Benefits of working at Bank of America: At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work. Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. We offer 26 weeks paid maternity leave, 16 weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum. The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc. Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan. Access to an Employee Assistance Program for confidential support and help for everyday matters. Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
