Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Network Web Proxy Infra Engineer - Investment Banking - Proxy Tech (F5 BIG-IP, Infrastructure, Skyhigh, Bluecoat) Our client is looking for a Web Proxy Network Engineer on a contract basis to support the delivery and enhancement of their EMEA network. This role is ideal for someone who already has hands-on experience working with Proxy technologies (such as McAfee, Skyhigh, Blue Coat, or similar), and is ready to step into a fast-paced enterprise environment where you can further deepen your expertise. You will: Support the implementation and configuration of Access Policies, routing and Management of Web Proxies Contribute to change and incident activities within a complex network infrastructure Collaborate with senior engineers and architecture teams to deliver stable, secure, and scalable services We are not looking for someone brand new to the technology - you should already be familiar with the key tools and concepts and be ready to contribute from day one, even if you're still developing full mastery. Core Skills & Experience Required: Hands-on experience supporting or configuring Proxy platforms (eg McAfee, Skyhigh, Blue Coat) Experience or knowledge of Load Balancing technologies such as F5 BIG IP (LTM/GTM) VMWare Next Gen Load Balancer (formerly AVI Networks) Working knowledge of TCP/IP, HTTP/S, SSL certificates, NAT, DNS, and Layer 7 protocols Comfort using CLI and GUI interfaces for network appliance configuration Preferred: Experience building from base and upgrading firmware of Web Proxies Experience of DLP/Malware Protection & Mitigation infrastructure Experience writing or editing iRules, health monitors, or similar load balancing policies Awareness of certificate management, TLS handshake flow, and debugging tools (Wireshark, Fiddler) Contract Role inside IR35 - initial 12 month contract - 3 days a week in office (candidate can be based near Manchester/Liverpool/Stoke/Birmingham) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
28/07/2026
Contractor
Network Web Proxy Infra Engineer - Investment Banking - Proxy Tech (F5 BIG-IP, Infrastructure, Skyhigh, Bluecoat) Our client is looking for a Web Proxy Network Engineer on a contract basis to support the delivery and enhancement of their EMEA network. This role is ideal for someone who already has hands-on experience working with Proxy technologies (such as McAfee, Skyhigh, Blue Coat, or similar), and is ready to step into a fast-paced enterprise environment where you can further deepen your expertise. You will: Support the implementation and configuration of Access Policies, routing and Management of Web Proxies Contribute to change and incident activities within a complex network infrastructure Collaborate with senior engineers and architecture teams to deliver stable, secure, and scalable services We are not looking for someone brand new to the technology - you should already be familiar with the key tools and concepts and be ready to contribute from day one, even if you're still developing full mastery. Core Skills & Experience Required: Hands-on experience supporting or configuring Proxy platforms (eg McAfee, Skyhigh, Blue Coat) Experience or knowledge of Load Balancing technologies such as F5 BIG IP (LTM/GTM) VMWare Next Gen Load Balancer (formerly AVI Networks) Working knowledge of TCP/IP, HTTP/S, SSL certificates, NAT, DNS, and Layer 7 protocols Comfort using CLI and GUI interfaces for network appliance configuration Preferred: Experience building from base and upgrading firmware of Web Proxies Experience of DLP/Malware Protection & Mitigation infrastructure Experience writing or editing iRules, health monitors, or similar load balancing policies Awareness of certificate management, TLS handshake flow, and debugging tools (Wireshark, Fiddler) Contract Role inside IR35 - initial 12 month contract - 3 days a week in office (candidate can be based near Manchester/Liverpool/Stoke/Birmingham) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
About us Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems. Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. In our fast paced environment big problems ignite us-we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future. At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact. Make Wayve the experience that defines your career! About the Team Portal is the platform that connects Wayve to the outside world; handling data exchange with partners, surfacing AI insights, and enabling the commercial deployment of Wayve's autonomy stack to OEM partners globally. The team operates as a startup within a scale up: with its own infrastructure, its own DevOps, and a high autonomy operating model independent from Wayve's core engineering org. The Role We're looking for a Platform Engineer to own and evolve the cloud infrastructure and developer tooling that underpins the entire Portal engineering team. This is a broad, hands on platform engineering role, not a narrow specialisation. You'll work across cloud infrastructure, RBAC/IAM, CI/CD, Kubernetes and developer productivity. You'll be the person application developers come to when they need to move faster, more safely, and you'll build the systems and guardrails that make that possible. What You'll Do Design, build and maintain cloud infrastructure, CI/CD and developer tooling (primarily Azure) using IaC (Terraform) across development, staging, and production environments. Own and evolve RBAC/IAM across both cloud/infrastructure and application/product layers for a multi tenant Portal environment. Build and improve CI/CD pipelines to increase developer velocity, reliability and deployment safety. Support and improve Kubernetes based deployment workflows and platform services. Build internal tools and observability capabilities that help engineers deliver performant, reliable software at scale. Participate in a support/on call rotation; respond to incidents, support engineers, and contribute to root cause analysis. Apply practical security and networking knowledge to harden the platform and coach application developers on best practices. What We're Looking For Strong hands on cloud infrastructure experience, ideally Azure, with production Terraform/IaC experience. Strong RBAC/IAM knowledge at cloud/infrastructure level; experience with application/product level IAM or multi tenancy is highly valuable. Experience building and maintaining CI/CD pipelines. Security and networking fundamentals: you are a hands on builder, not just a reviewer. Experience as part of a support or on call rotation. A strong communicator who can coach and guide application developers, not just build in isolation. A product mindset: you think about the developer experience and build tools that genuinely improve how the team works. High autonomy and ownership: you take responsibility for outcomes in a fast moving team. Nice to Have Experience working with multiple cloud providers or cross cloud IAM across Azure, AWS and/or GCP. Background in developer experience (DX) or internal tooling. Experience in a startup or high growth engineering environment. Security certifications are a plus but not required. This is a full time role based in our office in London. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team. We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you're passionate about self driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply. At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law. DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non discriminatory.
28/07/2026
Full time
About us Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems. Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. In our fast paced environment big problems ignite us-we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future. At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact. Make Wayve the experience that defines your career! About the Team Portal is the platform that connects Wayve to the outside world; handling data exchange with partners, surfacing AI insights, and enabling the commercial deployment of Wayve's autonomy stack to OEM partners globally. The team operates as a startup within a scale up: with its own infrastructure, its own DevOps, and a high autonomy operating model independent from Wayve's core engineering org. The Role We're looking for a Platform Engineer to own and evolve the cloud infrastructure and developer tooling that underpins the entire Portal engineering team. This is a broad, hands on platform engineering role, not a narrow specialisation. You'll work across cloud infrastructure, RBAC/IAM, CI/CD, Kubernetes and developer productivity. You'll be the person application developers come to when they need to move faster, more safely, and you'll build the systems and guardrails that make that possible. What You'll Do Design, build and maintain cloud infrastructure, CI/CD and developer tooling (primarily Azure) using IaC (Terraform) across development, staging, and production environments. Own and evolve RBAC/IAM across both cloud/infrastructure and application/product layers for a multi tenant Portal environment. Build and improve CI/CD pipelines to increase developer velocity, reliability and deployment safety. Support and improve Kubernetes based deployment workflows and platform services. Build internal tools and observability capabilities that help engineers deliver performant, reliable software at scale. Participate in a support/on call rotation; respond to incidents, support engineers, and contribute to root cause analysis. Apply practical security and networking knowledge to harden the platform and coach application developers on best practices. What We're Looking For Strong hands on cloud infrastructure experience, ideally Azure, with production Terraform/IaC experience. Strong RBAC/IAM knowledge at cloud/infrastructure level; experience with application/product level IAM or multi tenancy is highly valuable. Experience building and maintaining CI/CD pipelines. Security and networking fundamentals: you are a hands on builder, not just a reviewer. Experience as part of a support or on call rotation. A strong communicator who can coach and guide application developers, not just build in isolation. A product mindset: you think about the developer experience and build tools that genuinely improve how the team works. High autonomy and ownership: you take responsibility for outcomes in a fast moving team. Nice to Have Experience working with multiple cloud providers or cross cloud IAM across Azure, AWS and/or GCP. Background in developer experience (DX) or internal tooling. Experience in a startup or high growth engineering environment. Security certifications are a plus but not required. This is a full time role based in our office in London. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team. We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you're passionate about self driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply. At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law. DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non discriminatory.
Business Development Manager - Hydropower Represented by Advance TRS About the Opportunity Advance TRS is representing a specialist engineering organisation operating within the renewable energy and power generation sector. Our client has an established reputation for delivering engineering, maintenance, refurbishment, and infrastructure solutions across hydropower assets and is looking to strengthen its commercial team with the appointment of an experienced Business Development Manager. This position requires an individual with extensive experience within the hydropower market , possessing a strong industry network and a proven track record of identifying, developing, and securing opportunities across the UK and wider renewable energy sector. The Role The Business Development Manager will be responsible for driving growth across existing and emerging markets, developing strategic relationships with asset owners, utilities, developers, consultants, and contractors operating within the hydropower industry. Working closely with senior leadership and technical teams, the successful candidate will identify opportunities, shape commercial strategies, and support the successful conversion of prospects into long-term business partnerships. Key Responsibilities Develop and execute business development strategies focused on the hydropower sector. Identify and secure new business opportunities across hydropower generation, refurbishment, upgrades, operations and maintenance, and associated infrastructure projects. Build and maintain relationships with key stakeholders including utilities, asset owners, developers, engineering consultants, contractors, and regulatory bodies. Generate and manage a healthy pipeline of opportunities through proactive market engagement. Lead client meetings, presentations, negotiations, and commercial discussions. Support bid and tender activities, working closely with technical and operational teams. Monitor market trends, competitor activity, and industry developments to identify growth opportunities. Represent the business at industry events, conferences, exhibitions, and networking functions. Produce accurate sales forecasts and business development reports. Support strategic business planning and long-term market expansion initiatives. Essential Requirements Extensive business development experience within the hydropower sector . Demonstrable network of contacts across the hydropower and renewable energy market. Proven track record of winning and developing business within power generation or renewable energy environments. Strong understanding of hydropower assets, refurbishment projects, operations and maintenance activities, and associated engineering services. Experience managing complex sales cycles and high-value commercial opportunities. Excellent communication, presentation, and negotiation skills. Strong commercial awareness and strategic thinking capabilities. Ability to operate independently and build relationships at all levels. Desirable Experience Experience working for an engineering contractor, OEM, consultancy, or service provider within the hydropower market. Knowledge of wider renewable energy technologies and power generation infrastructure. Experience developing opportunities across the UK and European hydropower sectors. Engineering or technical background beneficial but not essential. Key Competencies Hydropower Market Expertise Strategic Business Development Account Management Commercial Negotiation Stakeholder Engagement Tender and Bid Support Market Analysis Relationship Building Revenue Growth Leadership and Influence What's on Offer Competitive salary and bonus structure. Car allowance or company vehicle. Flexible and hybrid working arrangements. Opportunity to play a key role in the growth of a respected engineering business. Exposure to major renewable energy and hydropower projects. Long-term career progression within a growing sector. This is an excellent opportunity for a commercially focused professional with deep-rooted experience in the hydropower market who is looking to leverage their industry knowledge and network to drive business growth within a highly respected organisation. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
28/07/2026
Full time
Business Development Manager - Hydropower Represented by Advance TRS About the Opportunity Advance TRS is representing a specialist engineering organisation operating within the renewable energy and power generation sector. Our client has an established reputation for delivering engineering, maintenance, refurbishment, and infrastructure solutions across hydropower assets and is looking to strengthen its commercial team with the appointment of an experienced Business Development Manager. This position requires an individual with extensive experience within the hydropower market , possessing a strong industry network and a proven track record of identifying, developing, and securing opportunities across the UK and wider renewable energy sector. The Role The Business Development Manager will be responsible for driving growth across existing and emerging markets, developing strategic relationships with asset owners, utilities, developers, consultants, and contractors operating within the hydropower industry. Working closely with senior leadership and technical teams, the successful candidate will identify opportunities, shape commercial strategies, and support the successful conversion of prospects into long-term business partnerships. Key Responsibilities Develop and execute business development strategies focused on the hydropower sector. Identify and secure new business opportunities across hydropower generation, refurbishment, upgrades, operations and maintenance, and associated infrastructure projects. Build and maintain relationships with key stakeholders including utilities, asset owners, developers, engineering consultants, contractors, and regulatory bodies. Generate and manage a healthy pipeline of opportunities through proactive market engagement. Lead client meetings, presentations, negotiations, and commercial discussions. Support bid and tender activities, working closely with technical and operational teams. Monitor market trends, competitor activity, and industry developments to identify growth opportunities. Represent the business at industry events, conferences, exhibitions, and networking functions. Produce accurate sales forecasts and business development reports. Support strategic business planning and long-term market expansion initiatives. Essential Requirements Extensive business development experience within the hydropower sector . Demonstrable network of contacts across the hydropower and renewable energy market. Proven track record of winning and developing business within power generation or renewable energy environments. Strong understanding of hydropower assets, refurbishment projects, operations and maintenance activities, and associated engineering services. Experience managing complex sales cycles and high-value commercial opportunities. Excellent communication, presentation, and negotiation skills. Strong commercial awareness and strategic thinking capabilities. Ability to operate independently and build relationships at all levels. Desirable Experience Experience working for an engineering contractor, OEM, consultancy, or service provider within the hydropower market. Knowledge of wider renewable energy technologies and power generation infrastructure. Experience developing opportunities across the UK and European hydropower sectors. Engineering or technical background beneficial but not essential. Key Competencies Hydropower Market Expertise Strategic Business Development Account Management Commercial Negotiation Stakeholder Engagement Tender and Bid Support Market Analysis Relationship Building Revenue Growth Leadership and Influence What's on Offer Competitive salary and bonus structure. Car allowance or company vehicle. Flexible and hybrid working arrangements. Opportunity to play a key role in the growth of a respected engineering business. Exposure to major renewable energy and hydropower projects. Long-term career progression within a growing sector. This is an excellent opportunity for a commercially focused professional with deep-rooted experience in the hydropower market who is looking to leverage their industry knowledge and network to drive business growth within a highly respected organisation. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Senior Cyber Security Consultant - SC Cleared We are looking for an experienced Senior Cyber Security Consultant to support the delivery of complex cyber security engagements across government and regulated environments. The successful candidate will combine strong technical expertise with the ability to lead remediation activity, shape delivery and engage confidently with both engineering teams and senior stakeholders. This role is suited to someone who can move beyond assessment and advisory work to drive practical, measurable improvements. Essential experience Active SC clearance Significant experience delivering cyber security improvements in complex, government or highly regulated environments Strong technical capability across multiple areas, including: Identity and Access Management Azure and Microsoft 365 security Secure configuration and hardening Vulnerability management Endpoint and network security Logging, detection and SIEM Proven experience leading remediation, not just conducting assessments Strong track record of delivering measurable outcomes and demonstrable risk reduction Ability to engage credibly from engineering level through to senior leadership Experience working collaboratively across multiple organisations or suppliers Strong delivery management, communication and stakeholder skills Experience developing repeatable and scalable security delivery approaches
28/07/2026
Contractor
Senior Cyber Security Consultant - SC Cleared We are looking for an experienced Senior Cyber Security Consultant to support the delivery of complex cyber security engagements across government and regulated environments. The successful candidate will combine strong technical expertise with the ability to lead remediation activity, shape delivery and engage confidently with both engineering teams and senior stakeholders. This role is suited to someone who can move beyond assessment and advisory work to drive practical, measurable improvements. Essential experience Active SC clearance Significant experience delivering cyber security improvements in complex, government or highly regulated environments Strong technical capability across multiple areas, including: Identity and Access Management Azure and Microsoft 365 security Secure configuration and hardening Vulnerability management Endpoint and network security Logging, detection and SIEM Proven experience leading remediation, not just conducting assessments Strong track record of delivering measurable outcomes and demonstrable risk reduction Ability to engage credibly from engineering level through to senior leadership Experience working collaboratively across multiple organisations or suppliers Strong delivery management, communication and stakeholder skills Experience developing repeatable and scalable security delivery approaches
Clearwater People Solutions
Shoreham-by-sea, Sussex
Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
28/07/2026
Full time
Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
About easyJet We are easyJet - a FTSE 100 listed, multi billion pound low cost airline that serves tens of millions of customers each year. We fly across 1,207 routes in 38 European countries and employ more than 18,000 colleagues. Our mission is to make low cost travel easy, delivering a network of reliable flights, competitive fares and friendly service. Position Overview Senior Data Scientist (ID 16975) We are looking for a senior data science professional who can own high impact projects from concept through deployment and monitoring. The role requires strong stakeholder engagement, technical depth and the ability to translate complex analysis into clear business outcomes. The Team The Data Science team sits at the centre of smarter decision making across the business, partnering with operations, technology and commercial teams to solve complex challenges and enhance customer experience. Key Responsibilities Lead end to end delivery of data science projects, from problem definition and modelling to production implementation and monitoring. Analyse complex, multi source datasets to answer strategic business questions and uncover improvement opportunities. Develop, validate and deploy predictive, simulation and optimisation models to support business performance. Translate technical findings into clear, actionable recommendations for both technical and non technical audiences. Collaborate with cross functional teams in a product led environment to support operational and technology transformation initiatives. Mentor junior data scientists, providing coaching, technical guidance and knowledge sharing. Contribute to best practice development and strengthen data science capability across the organisation. Stay up to date with emerging tools, technologies and methodologies, evaluating opportunities for business application. Qualifications Degree or MSc in Statistics, Mathematics, Computer Science, Engineering or a related scientific discipline. Significant commercial experience in data science roles with demonstrable progression. Strong technical knowledge in programming, machine learning, data preparation, visualisation and predictive analytics. Experience with optimisation, simulation or other advanced analytical techniques. Delivered data science solutions within operational, logistics, manufacturing or similarly complex business environments. Proven ability to independently manage projects, prioritise competing demands and deliver results in fast paced environments. Excellent stakeholder management and communication skills, confident presenting technical concepts to non technical audiences. Experience working alongside Product Owners, Software Engineers and cross functional teams. Strong commercial awareness and a pragmatic approach to solving business problems. Passion for mentoring, collaboration and building analytical capability within teams. Benefits Up to 20% maximum bonus. Private Medical Insurance (PMI). 7% pension contributions. Excellent staff travel benefits. 25 days of annual leave plus bank holidays. Annual credit towards an easyJet holiday. Various flexible benefits and extras. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
28/07/2026
Full time
About easyJet We are easyJet - a FTSE 100 listed, multi billion pound low cost airline that serves tens of millions of customers each year. We fly across 1,207 routes in 38 European countries and employ more than 18,000 colleagues. Our mission is to make low cost travel easy, delivering a network of reliable flights, competitive fares and friendly service. Position Overview Senior Data Scientist (ID 16975) We are looking for a senior data science professional who can own high impact projects from concept through deployment and monitoring. The role requires strong stakeholder engagement, technical depth and the ability to translate complex analysis into clear business outcomes. The Team The Data Science team sits at the centre of smarter decision making across the business, partnering with operations, technology and commercial teams to solve complex challenges and enhance customer experience. Key Responsibilities Lead end to end delivery of data science projects, from problem definition and modelling to production implementation and monitoring. Analyse complex, multi source datasets to answer strategic business questions and uncover improvement opportunities. Develop, validate and deploy predictive, simulation and optimisation models to support business performance. Translate technical findings into clear, actionable recommendations for both technical and non technical audiences. Collaborate with cross functional teams in a product led environment to support operational and technology transformation initiatives. Mentor junior data scientists, providing coaching, technical guidance and knowledge sharing. Contribute to best practice development and strengthen data science capability across the organisation. Stay up to date with emerging tools, technologies and methodologies, evaluating opportunities for business application. Qualifications Degree or MSc in Statistics, Mathematics, Computer Science, Engineering or a related scientific discipline. Significant commercial experience in data science roles with demonstrable progression. Strong technical knowledge in programming, machine learning, data preparation, visualisation and predictive analytics. Experience with optimisation, simulation or other advanced analytical techniques. Delivered data science solutions within operational, logistics, manufacturing or similarly complex business environments. Proven ability to independently manage projects, prioritise competing demands and deliver results in fast paced environments. Excellent stakeholder management and communication skills, confident presenting technical concepts to non technical audiences. Experience working alongside Product Owners, Software Engineers and cross functional teams. Strong commercial awareness and a pragmatic approach to solving business problems. Passion for mentoring, collaboration and building analytical capability within teams. Benefits Up to 20% maximum bonus. Private Medical Insurance (PMI). 7% pension contributions. Excellent staff travel benefits. 25 days of annual leave plus bank holidays. Annual credit towards an easyJet holiday. Various flexible benefits and extras. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Job Title: Oracle Integration Developer Location: Maidenhead, United Kingdom Position Type: Full-time Experience Level : 5+ years Security Clearance: DV Cleared Role Overview: We are seeking an experienced Oracle Integration Developer to design, build, and support technical integrations across Oracle SaaS applications (ERP, HCM, SCM) using Oracle Integration Cloud (OIC). This is a hands-on technical build role, working closely with the Senior Oracle Integration Consultant and functional teams to deliver reliable, well-engineered integration solutions across Oracle's PaaS and IaaS landscape. Requirements Key Responsibilities: Develop, test, and deploy integrations using Oracle Integration Cloud (OIC), including orchestration and app-driven integration patterns. Build custom connectors, adapters, and integration flows to connect Oracle Fusion ERP, HCM, and SCM with third-party and Legacy systems. Write and maintain REST/SOAP web services, handling authentication, error handling, and payload transformations (XSLT, JSON/XML mapping). Develop data conversion and migration components using FBDI, HDL, and BI Publisher (BIP) reports. Implement and support scheduled/batch integrations, file-based integrations, and event-driven integrations. Debug and resolve integration failures, working through logs, error notifications, and monitoring dashboards within OIC. Support performance tuning of integration flows to optimize throughput and reliability. Assist in configuring and maintaining Oracle PaaS components (Visual Builder, API Platform, Autonomous Database) and basic IaaS resources (Compute, Storage, Networking) as needed for integration solutions. Participate in code reviews, version control practices, and adherence to integration development standards. Prepare technical documentation such as low-level design documents, data mapping specs, and unit test evidence. Support SIT/UAT cycles and provide hypercare/post-go-live technical support. Collaborate with the Senior Consultant and functional teams to translate designs into working technical builds. Required Skills & Experience: 5+ years of hands-on Oracle integration development experience. Strong practical experience building integrations using Oracle Integration Cloud (OIC). Working technical knowledge of Oracle Fusion ERP, HCM, or SCM data structures and APIs. Proficiency with REST/SOAP web services, JSON, XML, and XSLT transformations. Experience with FBDI, HDL, and BI Publisher (BIP) for data loads and reporting integrations. Understanding of Oracle Cloud Adapters and pre-built integration templates. Basic to intermediate knowledge of Oracle PaaS (VBCS, API Platform, Autonomous Database) and IaaS (Compute, Storage, Networking) services. Familiarity with authentication/security standards (OAuth 2.0, SAML, SSL/TLS) as applied to integrations. Strong debugging and problem-solving skills, comfortable working through logs and error traces. Good communication skills to work effectively with consultants and functional teams. Preferred/Nice-to-Have: Oracle Integration Cloud certification. Exposure to Visual Builder Cloud Service (VBCS) for custom UI development. Experience with version control (Git) and CI/CD pipelines for Oracle Cloud deployments. Prior experience in a delivery/implementation project (not just support). Scripting experience (Groovy, JavaScript, or PL/SQL) for custom logic within integrations. Education Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Key Competencies: Detail-oriented with strong technical build discipline. Ability to work well within a team, taking direction from senior consultants while owning technical delivery. Proactive in identifying and resolving integration issues. Willingness to learn new Oracle Cloud technologies and adapt to evolving project needs.
28/07/2026
Job Title: Oracle Integration Developer Location: Maidenhead, United Kingdom Position Type: Full-time Experience Level : 5+ years Security Clearance: DV Cleared Role Overview: We are seeking an experienced Oracle Integration Developer to design, build, and support technical integrations across Oracle SaaS applications (ERP, HCM, SCM) using Oracle Integration Cloud (OIC). This is a hands-on technical build role, working closely with the Senior Oracle Integration Consultant and functional teams to deliver reliable, well-engineered integration solutions across Oracle's PaaS and IaaS landscape. Requirements Key Responsibilities: Develop, test, and deploy integrations using Oracle Integration Cloud (OIC), including orchestration and app-driven integration patterns. Build custom connectors, adapters, and integration flows to connect Oracle Fusion ERP, HCM, and SCM with third-party and Legacy systems. Write and maintain REST/SOAP web services, handling authentication, error handling, and payload transformations (XSLT, JSON/XML mapping). Develop data conversion and migration components using FBDI, HDL, and BI Publisher (BIP) reports. Implement and support scheduled/batch integrations, file-based integrations, and event-driven integrations. Debug and resolve integration failures, working through logs, error notifications, and monitoring dashboards within OIC. Support performance tuning of integration flows to optimize throughput and reliability. Assist in configuring and maintaining Oracle PaaS components (Visual Builder, API Platform, Autonomous Database) and basic IaaS resources (Compute, Storage, Networking) as needed for integration solutions. Participate in code reviews, version control practices, and adherence to integration development standards. Prepare technical documentation such as low-level design documents, data mapping specs, and unit test evidence. Support SIT/UAT cycles and provide hypercare/post-go-live technical support. Collaborate with the Senior Consultant and functional teams to translate designs into working technical builds. Required Skills & Experience: 5+ years of hands-on Oracle integration development experience. Strong practical experience building integrations using Oracle Integration Cloud (OIC). Working technical knowledge of Oracle Fusion ERP, HCM, or SCM data structures and APIs. Proficiency with REST/SOAP web services, JSON, XML, and XSLT transformations. Experience with FBDI, HDL, and BI Publisher (BIP) for data loads and reporting integrations. Understanding of Oracle Cloud Adapters and pre-built integration templates. Basic to intermediate knowledge of Oracle PaaS (VBCS, API Platform, Autonomous Database) and IaaS (Compute, Storage, Networking) services. Familiarity with authentication/security standards (OAuth 2.0, SAML, SSL/TLS) as applied to integrations. Strong debugging and problem-solving skills, comfortable working through logs and error traces. Good communication skills to work effectively with consultants and functional teams. Preferred/Nice-to-Have: Oracle Integration Cloud certification. Exposure to Visual Builder Cloud Service (VBCS) for custom UI development. Experience with version control (Git) and CI/CD pipelines for Oracle Cloud deployments. Prior experience in a delivery/implementation project (not just support). Scripting experience (Groovy, JavaScript, or PL/SQL) for custom logic within integrations. Education Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Key Competencies: Detail-oriented with strong technical build discipline. Ability to work well within a team, taking direction from senior consultants while owning technical delivery. Proactive in identifying and resolving integration issues. Willingness to learn new Oracle Cloud technologies and adapt to evolving project needs.
At IES, we value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe, who are passionate about what we do. IES is a global leader in climate tech, pioneering cutting edge technology solutions and consultancy services to help decarbonise the built environment. With our market leading design and analysis software and innovative digital twin technology, we empower AEC and building operations professionals to design and operate sustainable buildings and communities. The Role As a Business Development Manager at IES, you will play a critical role in driving our mission forward by engaging with key stakeholders across the Architecture, Engineering and Construction (AEC) industries. Reporting to the Head of UK & Ireland, you will lead sales efforts and customer success across UK accounts, promoting solutions that enable significant reductions in energy consumption and carbon emissions across the built environment. To succeed in this role, you will bring strong technical credibility, commercial acumen and the ability to build trusted relationships with senior stakeholders. What You'll Do Develop and manage a pipeline of existing customers and prospective accounts to achieve revenue targets Collaborate with marketing and technical teams to communicate IES's value proposition to architects, engineers, developers and other industry professionals Understand client business needs and provide tailored software solutions that deliver measurable ROI and business value Conduct product demonstrations and presentations to prospective customers Keep existing customers informed of new product features and how they impact their workflows Lead pricing and contract negotiations, ensuring favourable terms and timely deal closures Work closely with EMEA sales, sales engineering, product, technical support, customer success and revenue operations teams to improve internal sales performance Stay informed on industry trends, regulations and competitive offerings Provide thought leadership to customers and feed customer insight back into software development roadmaps Represent IES at conferences, workshops and networking events Maintain accurate and detailed records in Salesforce, including forecasting and follow up activities Skills & Experience 5+ years' experience in software account management within technical software solutions, preferably within the AEC industry Proven ability to identify, qualify and convert leads into a robust sales pipeline Self motivated and results driven, with the ability to work independently and collaboratively Strong sales process management, forecasting and analytical skills Demonstrated ability to negotiate commercial terms and build relationships with senior commercial and technical stakeholders Strong business acumen, persuasive communication style and attention to detail Ability to provide structured market and customer feedback to internal teams Experience using Salesforce or a similar CRM for opportunity and account management Nice to Have Bachelor's degree, ideally in Architectural, Mechanical, Electrical or Civil Engineering, or Architecture Experience with building performance or HVAC software Familiarity with IESVE software within the building design process Why Join Us Be part of a company committed to tackling climate change through innovative technology Work in a supportive, collaborative and mission driven environment IES is committed to an inclusive workplace and welcomes applications from all backgrounds, even if you don't meet every requirement listed. We can provide reasonable adjustments throughout the recruitment process, for example, sharing interview questions in advance, allowing breaks between stages, or offering extra time where needed. If you require support at any point, please contact the IES HR team at or . To apply for the role please send a covering letter stating the skills you have fromthe requirements listed and an up to date CV to: Early application is encouraged and IES reserves the right to close this vacancyearly should sufficient applications be received.
28/07/2026
Full time
At IES, we value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe, who are passionate about what we do. IES is a global leader in climate tech, pioneering cutting edge technology solutions and consultancy services to help decarbonise the built environment. With our market leading design and analysis software and innovative digital twin technology, we empower AEC and building operations professionals to design and operate sustainable buildings and communities. The Role As a Business Development Manager at IES, you will play a critical role in driving our mission forward by engaging with key stakeholders across the Architecture, Engineering and Construction (AEC) industries. Reporting to the Head of UK & Ireland, you will lead sales efforts and customer success across UK accounts, promoting solutions that enable significant reductions in energy consumption and carbon emissions across the built environment. To succeed in this role, you will bring strong technical credibility, commercial acumen and the ability to build trusted relationships with senior stakeholders. What You'll Do Develop and manage a pipeline of existing customers and prospective accounts to achieve revenue targets Collaborate with marketing and technical teams to communicate IES's value proposition to architects, engineers, developers and other industry professionals Understand client business needs and provide tailored software solutions that deliver measurable ROI and business value Conduct product demonstrations and presentations to prospective customers Keep existing customers informed of new product features and how they impact their workflows Lead pricing and contract negotiations, ensuring favourable terms and timely deal closures Work closely with EMEA sales, sales engineering, product, technical support, customer success and revenue operations teams to improve internal sales performance Stay informed on industry trends, regulations and competitive offerings Provide thought leadership to customers and feed customer insight back into software development roadmaps Represent IES at conferences, workshops and networking events Maintain accurate and detailed records in Salesforce, including forecasting and follow up activities Skills & Experience 5+ years' experience in software account management within technical software solutions, preferably within the AEC industry Proven ability to identify, qualify and convert leads into a robust sales pipeline Self motivated and results driven, with the ability to work independently and collaboratively Strong sales process management, forecasting and analytical skills Demonstrated ability to negotiate commercial terms and build relationships with senior commercial and technical stakeholders Strong business acumen, persuasive communication style and attention to detail Ability to provide structured market and customer feedback to internal teams Experience using Salesforce or a similar CRM for opportunity and account management Nice to Have Bachelor's degree, ideally in Architectural, Mechanical, Electrical or Civil Engineering, or Architecture Experience with building performance or HVAC software Familiarity with IESVE software within the building design process Why Join Us Be part of a company committed to tackling climate change through innovative technology Work in a supportive, collaborative and mission driven environment IES is committed to an inclusive workplace and welcomes applications from all backgrounds, even if you don't meet every requirement listed. We can provide reasonable adjustments throughout the recruitment process, for example, sharing interview questions in advance, allowing breaks between stages, or offering extra time where needed. If you require support at any point, please contact the IES HR team at or . To apply for the role please send a covering letter stating the skills you have fromthe requirements listed and an up to date CV to: Early application is encouraged and IES reserves the right to close this vacancyearly should sufficient applications be received.
IT Project Manager - Oxford My client based in Oxford is seeking an experienced IT Project Manager to join their growing technology team, playing a key role in delivering business-critical IT infrastructure and systems projects within an innovative, fast-paced environment. This is an excellent opportunity for someone who enjoys working closely with technical teams to drive projects from concept through to successful delivery, ensuring infrastructure and platform initiatives are delivered on time, within scope, and to a high standard. The Role Working alongside senior IT leadership and infrastructure engineers, you'll take ownership of coordinating and delivering a portfolio of IT infrastructure and technical projects. You'll provide structure, visibility and governance across multiple workstreams while ensuring risks, dependencies and priorities are effectively managed. This is a hands-on project delivery role rather than a people management position, making it ideal for someone who thrives on organising complex technical initiatives and enabling engineering teams to perform at their best. Key Responsibilities Lead the planning and delivery of IT infrastructure and technical projects. Develop detailed project plans, defining objectives, milestones, owners, timelines, risks and dependencies. Coordinate work across infrastructure, systems, platforms and internal technology services. Monitor project progress, identifying risks, blockers and issues before they impact delivery. Produce clear reporting for senior stakeholders, providing updates on progress, priorities and key decisions. Ensure projects are fully documented and successfully transitioned into operational support. Help establish and maintain project management standards, documentation and governance across the IT function. Work collaboratively with infrastructure engineers, security, operations and wider business teams to deliver successful outcomes. About You You'll have a strong track record of delivering IT infrastructure or technical projects and be comfortable working with highly technical teams. While you don't need to be a deep technical specialist, you'll understand how infrastructure projects are delivered and be able to translate technical discussions into clear plans and actionable outcomes. Skills & Experience Proven experience managing IT infrastructure, systems or platform projects. Strong project planning, stakeholder management and risk management skills. Experience coordinating multiple technical workstreams and managing project dependencies. Ability to communicate effectively with both technical and non-technical stakeholders. Experience using project management tools such as Jira, Confluence, Asana, (url removed), Smartsheet, SharePoint or similar. Excellent organisational skills with the ability to manage multiple priorities simultaneously. PRINCE2, PMP, Agile or Scrum certifications would be advantageous but are not essential. Desirable Experience Experience within a fast-growing technology, engineering, scientific, manufacturing or highly regulated environment would be beneficial, particularly where you've delivered projects involving: Cloud infrastructure Network and server environments Identity & Access Management (IAM) Endpoint management Security platforms Workplace technology Infrastructure upgrades Enterprise systems and business-critical platforms What's on Offer This is an opportunity to join an ambitious organisation investing heavily in technology, where you'll work on varied and challenging infrastructure projects that have a genuine impact on the business. You'll be part of a collaborative technical team with the opportunity to influence delivery standards and help shape future IT capabilities. If you're an experienced IT Project Manager looking for your next challenge, we'd love to hear from you. IT Project Manager - Oxford
28/07/2026
Full time
IT Project Manager - Oxford My client based in Oxford is seeking an experienced IT Project Manager to join their growing technology team, playing a key role in delivering business-critical IT infrastructure and systems projects within an innovative, fast-paced environment. This is an excellent opportunity for someone who enjoys working closely with technical teams to drive projects from concept through to successful delivery, ensuring infrastructure and platform initiatives are delivered on time, within scope, and to a high standard. The Role Working alongside senior IT leadership and infrastructure engineers, you'll take ownership of coordinating and delivering a portfolio of IT infrastructure and technical projects. You'll provide structure, visibility and governance across multiple workstreams while ensuring risks, dependencies and priorities are effectively managed. This is a hands-on project delivery role rather than a people management position, making it ideal for someone who thrives on organising complex technical initiatives and enabling engineering teams to perform at their best. Key Responsibilities Lead the planning and delivery of IT infrastructure and technical projects. Develop detailed project plans, defining objectives, milestones, owners, timelines, risks and dependencies. Coordinate work across infrastructure, systems, platforms and internal technology services. Monitor project progress, identifying risks, blockers and issues before they impact delivery. Produce clear reporting for senior stakeholders, providing updates on progress, priorities and key decisions. Ensure projects are fully documented and successfully transitioned into operational support. Help establish and maintain project management standards, documentation and governance across the IT function. Work collaboratively with infrastructure engineers, security, operations and wider business teams to deliver successful outcomes. About You You'll have a strong track record of delivering IT infrastructure or technical projects and be comfortable working with highly technical teams. While you don't need to be a deep technical specialist, you'll understand how infrastructure projects are delivered and be able to translate technical discussions into clear plans and actionable outcomes. Skills & Experience Proven experience managing IT infrastructure, systems or platform projects. Strong project planning, stakeholder management and risk management skills. Experience coordinating multiple technical workstreams and managing project dependencies. Ability to communicate effectively with both technical and non-technical stakeholders. Experience using project management tools such as Jira, Confluence, Asana, (url removed), Smartsheet, SharePoint or similar. Excellent organisational skills with the ability to manage multiple priorities simultaneously. PRINCE2, PMP, Agile or Scrum certifications would be advantageous but are not essential. Desirable Experience Experience within a fast-growing technology, engineering, scientific, manufacturing or highly regulated environment would be beneficial, particularly where you've delivered projects involving: Cloud infrastructure Network and server environments Identity & Access Management (IAM) Endpoint management Security platforms Workplace technology Infrastructure upgrades Enterprise systems and business-critical platforms What's on Offer This is an opportunity to join an ambitious organisation investing heavily in technology, where you'll work on varied and challenging infrastructure projects that have a genuine impact on the business. You'll be part of a collaborative technical team with the opportunity to influence delivery standards and help shape future IT capabilities. If you're an experienced IT Project Manager looking for your next challenge, we'd love to hear from you. IT Project Manager - Oxford
Introduction Join us to shape the future of AI/ML data platforms, where your expertise will help create resilient and market leading solutions. You will have the opportunity to collaborate with innovators across our global network, driving strategic change and mentoring others. We value your skills in solving complex challenges and fostering a culture of reliability and growth. At JPMorganChase, your impact will reach far beyond your team, opening doors to career advancement and meaningful relationships. Job Overview As a Site Reliability Engineer in the AI/ML Data Platforms team, you will play a key role in building scalable and resilient data solutions. You will engage in root cause analysis, production changes, and operational improvements, while supporting budgetary and staffing decisions. You will mentor team members and partner with colleagues across the organization to drive strategic change. Your contributions will help shape a collaborative, innovative, and high performing team culture. Job Responsibilities Demonstrate expertise in application development and support across technologies such as Databricks, Snowflake, AWS, and Kubernetes. Coordinate incident management coverage to ensure effective resolution of application issues. Collaborate with cross functional teams to perform root cause analysis and implement production changes. Develop and support AI/ML solutions for troubleshooting and incident resolution. Mentor and guide team members to foster growth and drive strategic change. Build and maintain scalable, resilient, and market leading data solutions. Support budgetary and staffing considerations to optimize team performance. Engage in operational stability and disaster recovery planning. Implement automation tools to reduce toil and improve efficiency. Ensure compliance with risk controls and company wide standards. Build meaningful relationships across teams to achieve common goals. Required Qualifications Proficient in site reliability culture and principles, with experience implementing site reliability within applications or platforms. Skilled in running production incident calls and managing incident resolution. Experienced in observability, including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk. Strong understanding of SLI/SLO/SLA and Error Budgets. Proficient in Python or PySpark for AI/ML modeling. Able to reduce toil by building automation tools for repeated tasks. Hands on experience in system design, resiliency, testing, operational stability, and disaster recovery. Awareness of risk controls and compliance with departmental and company wide standards. Collaborative team player with the ability to build meaningful relationships. Preferred Qualifications Experience in an SRE or production support role with AWS Cloud, Databricks, Snowflake, or similar technologies. AWS and Databricks certifications. Advanced knowledge of AI/ML troubleshooting and incident resolution. Familiarity with budgetary and staffing optimization. Experience mentoring and guiding team members. Strong communication and interpersonal skills. Demonstrated ability to drive strategic change across teams. Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
28/07/2026
Full time
Introduction Join us to shape the future of AI/ML data platforms, where your expertise will help create resilient and market leading solutions. You will have the opportunity to collaborate with innovators across our global network, driving strategic change and mentoring others. We value your skills in solving complex challenges and fostering a culture of reliability and growth. At JPMorganChase, your impact will reach far beyond your team, opening doors to career advancement and meaningful relationships. Job Overview As a Site Reliability Engineer in the AI/ML Data Platforms team, you will play a key role in building scalable and resilient data solutions. You will engage in root cause analysis, production changes, and operational improvements, while supporting budgetary and staffing decisions. You will mentor team members and partner with colleagues across the organization to drive strategic change. Your contributions will help shape a collaborative, innovative, and high performing team culture. Job Responsibilities Demonstrate expertise in application development and support across technologies such as Databricks, Snowflake, AWS, and Kubernetes. Coordinate incident management coverage to ensure effective resolution of application issues. Collaborate with cross functional teams to perform root cause analysis and implement production changes. Develop and support AI/ML solutions for troubleshooting and incident resolution. Mentor and guide team members to foster growth and drive strategic change. Build and maintain scalable, resilient, and market leading data solutions. Support budgetary and staffing considerations to optimize team performance. Engage in operational stability and disaster recovery planning. Implement automation tools to reduce toil and improve efficiency. Ensure compliance with risk controls and company wide standards. Build meaningful relationships across teams to achieve common goals. Required Qualifications Proficient in site reliability culture and principles, with experience implementing site reliability within applications or platforms. Skilled in running production incident calls and managing incident resolution. Experienced in observability, including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk. Strong understanding of SLI/SLO/SLA and Error Budgets. Proficient in Python or PySpark for AI/ML modeling. Able to reduce toil by building automation tools for repeated tasks. Hands on experience in system design, resiliency, testing, operational stability, and disaster recovery. Awareness of risk controls and compliance with departmental and company wide standards. Collaborative team player with the ability to build meaningful relationships. Preferred Qualifications Experience in an SRE or production support role with AWS Cloud, Databricks, Snowflake, or similar technologies. AWS and Databricks certifications. Advanced knowledge of AI/ML troubleshooting and incident resolution. Familiarity with budgetary and staffing optimization. Experience mentoring and guiding team members. Strong communication and interpersonal skills. Demonstrated ability to drive strategic change across teams. Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
IT Systems Manager - Linux Infrastructure Networking (Oxford) Oxford Hybrid (3 Days in Office) Competitive Salary + Excellent Benefits My client is looking for an experienced IT Systems Manager to lead a specialist IT function supporting cutting-edge technology within a highly innovative engineering environment. This is a fantastic opportunity to combine technical leadership with hands-on infrastructure engineering, managing a small team while remaining closely involved in the design, deployment and optimisation of critical systems that support advanced hardware platforms. The Role Reporting into senior IT leadership, you'll take ownership of the infrastructure that underpins complex engineering and laboratory environments. You'll lead a small team whilst helping establish scalable processes, improving operational maturity and ensuring the technology platform is reliable, repeatable and ready to support future growth. This is an ideal opportunity for someone who enjoys solving challenging infrastructure problems, working closely with engineering teams and building robust IT environments for highly technical organisations. Key Responsibilities Lead a small specialist IT team, managing day-to-day priorities while mentoring and developing team members. Own the infrastructure supporting advanced engineering systems and hardware deployments. Manage Linux server provisioning, operating system configuration and infrastructure readiness. Design, implement and maintain secure lab and engineering network environments. Configure and support managed switches, firewalls, VLANs, routing and network segmentation. Support the integration of specialist hardware and bespoke technical equipment into production environments. Drive improvements in automation, documentation, provisioning processes and operational standards. Produce technical documentation, runbooks and best practice guides to improve repeatability and scalability. Collaborate closely with infrastructure, DevOps, engineering and wider technology teams to deliver robust solutions. About You You'll be an experienced Infrastructure Engineer or Technical Team Lead who enjoys remaining hands-on whilst providing leadership to a small technical team. You'll have experience working within highly technical environments where infrastructure directly supports engineering, manufacturing, scientific or research activities. Skills & Experience Strong Linux systems administration experience. Experience provisioning and deploying physical Linux servers. Knowledge of provisioning and automation tools such as Ansible, Kickstart, Cobbler, Foreman, Packer or similar. Strong networking experience including managed switches, firewalls, VLANs, routing, ACLs and network segmentation. Experience integrating specialist hardware, industrial equipment or bespoke devices into IT environments. Ability to improve manual processes through automation, documentation and standardisation. Experience managing or mentoring technical engineers. Familiarity with server management technologies such as IPMI, iDRAC or iLO. Understanding of infrastructure handover into DevOps or Kubernetes-based environments would be advantageous. Desirable Background Applications are welcomed from candidates with experience in environments such as: Deep-tech organisations Scientific or research institutions Advanced engineering High-performance computing (HPC) Defence technology Electronics or semiconductor manufacturing Laboratory or industrial automation Research computing environments What's on Offer This is an exciting opportunity to join a rapidly growing technology business at the forefront of innovation. You'll have the chance to shape a growing infrastructure function, lead a talented technical team and work on projects that support genuinely world-leading engineering and technology. If you're looking for a role that combines technical depth, leadership and the opportunity to make a significant impact, we'd love to hear from you. IT Systems Manager - Linux Infrastructure Networking (Oxford)
28/07/2026
Full time
IT Systems Manager - Linux Infrastructure Networking (Oxford) Oxford Hybrid (3 Days in Office) Competitive Salary + Excellent Benefits My client is looking for an experienced IT Systems Manager to lead a specialist IT function supporting cutting-edge technology within a highly innovative engineering environment. This is a fantastic opportunity to combine technical leadership with hands-on infrastructure engineering, managing a small team while remaining closely involved in the design, deployment and optimisation of critical systems that support advanced hardware platforms. The Role Reporting into senior IT leadership, you'll take ownership of the infrastructure that underpins complex engineering and laboratory environments. You'll lead a small team whilst helping establish scalable processes, improving operational maturity and ensuring the technology platform is reliable, repeatable and ready to support future growth. This is an ideal opportunity for someone who enjoys solving challenging infrastructure problems, working closely with engineering teams and building robust IT environments for highly technical organisations. Key Responsibilities Lead a small specialist IT team, managing day-to-day priorities while mentoring and developing team members. Own the infrastructure supporting advanced engineering systems and hardware deployments. Manage Linux server provisioning, operating system configuration and infrastructure readiness. Design, implement and maintain secure lab and engineering network environments. Configure and support managed switches, firewalls, VLANs, routing and network segmentation. Support the integration of specialist hardware and bespoke technical equipment into production environments. Drive improvements in automation, documentation, provisioning processes and operational standards. Produce technical documentation, runbooks and best practice guides to improve repeatability and scalability. Collaborate closely with infrastructure, DevOps, engineering and wider technology teams to deliver robust solutions. About You You'll be an experienced Infrastructure Engineer or Technical Team Lead who enjoys remaining hands-on whilst providing leadership to a small technical team. You'll have experience working within highly technical environments where infrastructure directly supports engineering, manufacturing, scientific or research activities. Skills & Experience Strong Linux systems administration experience. Experience provisioning and deploying physical Linux servers. Knowledge of provisioning and automation tools such as Ansible, Kickstart, Cobbler, Foreman, Packer or similar. Strong networking experience including managed switches, firewalls, VLANs, routing, ACLs and network segmentation. Experience integrating specialist hardware, industrial equipment or bespoke devices into IT environments. Ability to improve manual processes through automation, documentation and standardisation. Experience managing or mentoring technical engineers. Familiarity with server management technologies such as IPMI, iDRAC or iLO. Understanding of infrastructure handover into DevOps or Kubernetes-based environments would be advantageous. Desirable Background Applications are welcomed from candidates with experience in environments such as: Deep-tech organisations Scientific or research institutions Advanced engineering High-performance computing (HPC) Defence technology Electronics or semiconductor manufacturing Laboratory or industrial automation Research computing environments What's on Offer This is an exciting opportunity to join a rapidly growing technology business at the forefront of innovation. You'll have the chance to shape a growing infrastructure function, lead a talented technical team and work on projects that support genuinely world-leading engineering and technology. If you're looking for a role that combines technical depth, leadership and the opportunity to make a significant impact, we'd love to hear from you. IT Systems Manager - Linux Infrastructure Networking (Oxford)
Fairygodboss is looking for a Platform Engineer in Greater London to enhance our networking stack and develop secure production code. The role requires expertise in cloud-based environments, Kubernetes, and a collaborative mindset to drive innovation. Collaboration across the organization is essential, and participation in on-call rotation is required. The ideal candidate will have hands-on experience in cloud-native architectures and a passion for technology.
28/07/2026
Full time
Fairygodboss is looking for a Platform Engineer in Greater London to enhance our networking stack and develop secure production code. The role requires expertise in cloud-based environments, Kubernetes, and a collaborative mindset to drive innovation. Collaboration across the organization is essential, and participation in on-call rotation is required. The ideal candidate will have hands-on experience in cloud-native architectures and a passion for technology.
Clearwater People Solutions
Shoreham-by-sea, Sussex
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd/3rd Line Support Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd/3rd Line Service Desk Engineer: Minimum 1 year of experience working within an MSP environment (Desired) Proven experience in 2nd/3rd Line support. Strong experience with M365 administration (including Entra and Intune). Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
28/07/2026
Full time
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd/3rd Line Support Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd/3rd Line Service Desk Engineer: Minimum 1 year of experience working within an MSP environment (Desired) Proven experience in 2nd/3rd Line support. Strong experience with M365 administration (including Entra and Intune). Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
Senior Network Engineer 2 Year FTC Scunthorpe, North Lincolnshire Hybrid - 3 days in, 2 from home Up to 68,500 + great pension + 27 days holiday + bank holidays + life assurance + health cash plan + company sick pay + EAP + standby and call-out payments + excellent training and development opportunities. Are you an experienced Network Engineer looking for a varied role where you can take ownership of a multi-site infrastructure, influence technical design, and play a key part in delivering secure, high-performing network solutions? This is a hands-on position combining operational support with project delivery and solution design. You will be responsible for maintaining a complex multi-site network, ensuring performance, availability, and security across LAN, WAN, and wireless environments, while also contributing to continuous improvement initiatives. You will work closely with internal teams and third-party vendors, providing technical guidance and challenging solutions where needed to ensure they meet business and security requirements. Alongside this, you will support network-related projects and implement upgrades in line with change control processes. The role would suit someone with strong enterprise networking experience, confident in troubleshooting, documentation, and design input. In return, you will benefit from a supportive environment that invests in professional development and offers a comprehensive benefits package. The Role: Support and maintain a multi-site network infrastructure across LAN, WAN and wireless Diagnose and resolve incidents, carrying out root cause analysis Implement network changes, upgrades, and improvements Contribute to network design and review vendor proposals Monitor network performance, capacity, and resilience The Person: Strong experience in multi-site enterprise networking environments Solid knowledge of routing, switching, VPNs, and network security Hands-on experience with Cisco and Aruba technologies, including ClearPass Experience working with firewalls such as Palo Alto or Fortinet Strong troubleshooting, documentation, and communication skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
28/07/2026
Full time
Senior Network Engineer 2 Year FTC Scunthorpe, North Lincolnshire Hybrid - 3 days in, 2 from home Up to 68,500 + great pension + 27 days holiday + bank holidays + life assurance + health cash plan + company sick pay + EAP + standby and call-out payments + excellent training and development opportunities. Are you an experienced Network Engineer looking for a varied role where you can take ownership of a multi-site infrastructure, influence technical design, and play a key part in delivering secure, high-performing network solutions? This is a hands-on position combining operational support with project delivery and solution design. You will be responsible for maintaining a complex multi-site network, ensuring performance, availability, and security across LAN, WAN, and wireless environments, while also contributing to continuous improvement initiatives. You will work closely with internal teams and third-party vendors, providing technical guidance and challenging solutions where needed to ensure they meet business and security requirements. Alongside this, you will support network-related projects and implement upgrades in line with change control processes. The role would suit someone with strong enterprise networking experience, confident in troubleshooting, documentation, and design input. In return, you will benefit from a supportive environment that invests in professional development and offers a comprehensive benefits package. The Role: Support and maintain a multi-site network infrastructure across LAN, WAN and wireless Diagnose and resolve incidents, carrying out root cause analysis Implement network changes, upgrades, and improvements Contribute to network design and review vendor proposals Monitor network performance, capacity, and resilience The Person: Strong experience in multi-site enterprise networking environments Solid knowledge of routing, switching, VPNs, and network security Hands-on experience with Cisco and Aruba technologies, including ClearPass Experience working with firewalls such as Palo Alto or Fortinet Strong troubleshooting, documentation, and communication skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Our client is seeking a Mobile Voice Core Engineer to ensure the reliable operation, maintenance, and evolution of their Mobile Core network, which includes CS, EPC, IMS, and associated platforms. This full-time position involves 37.5 hours of work each week, with the opportunities available in Guernsey, Jersey, or the Isle of Man. The role reports to the Senior Mobile Engineer and collaborates with Mobile, Fixed, Transmission, and IP teams, as well as the Security Architect and Product teams. In this role, you will deliver high availability and performance for Packet Switched (PS) and Circuit Switched (CS) services, supporting technologies such as VoLTE and 5G Core. As a subject matter expert for IMS-based services, you will provide technical support for integration, troubleshooting, and optimisation. The successful candidate will also play a key role in ensuring that the network meets performance metrics and provides exceptional service quality. Job Duties: Operate and maintain IMS, CS, and EPC components, ensuring compliance with KPIs and SLAs. Monitor, perform configuration, upgrades, and patches for Mobile core network elements (MME, SGW, PGW, PCRF, HSS, HLR, SBC, CS Core, and IMS nodes) while collaborating with other engineers. Monitor and analyse performance metrics to optimise capacity and quality of service. Troubleshoot complex issues across signalling protocols (Diameter, SIP, SS7, HTTPs) and resolve faults promptly. Manage IMS platforms and SIP-based services for mobile and fixed voice. Support Cloud Voice and FTTH voice solutions, ensuring seamless integration with IMS. Implement and maintain Microsoft Teams Operator Connect and related interworking functions. Ensure QoS and security compliance for all IMS-based services. Support roaming services and ensure compliance with IREG. Maintain mobile support services such as SMS antifraud, voicemail, and SIM steering. Support the deployment of new SIP carrier interconnects and ongoing support, as well as routing and troubleshooting existing interconnects. Monitor, manage, and support upgrades of the Mobile Core Physical, Virtualised, and Containerised infrastructure. Participate in network expansion, capacity planning, and software upgrades. Work with the Security Architect to review assets, identify weaknesses, and maintain appropriate security levels. Investigate security alerts and provide incident response within your domain. Comply with relevant licence and regulatory rules, as well as Data Protection Law and Health and Safety responsibilities. Job Requirements: Strong understanding of 2G, 4G, and 5G mobile networking and associated core technologies. Proficiency with protocols utilised in a mobile network, including SIP, Diameter, and SS7. Experience with mobile core nodes (MME, SGW, PGW, PCRF, HSS) and IMS components (SBC, S-CSCF, I-CSCF, BGCF, etc.). Knowledge of IP networks, routers, switches, and dynamic routing protocols, along with an appreciation for system security. Skills to configure and administer a telecoms virtualised and containerised environment. Excellent communication skills, both written and verbal. A flexible approach to work and willingness to participate in a callout rota. An eagerness to learn new technologies through both formal and self-learning, with the ability to adapt to an ever-changing technical environment. What You'll Love: Our client fosters a culture that prioritises teamwork, customer satisfaction, reliability, and a passion for technology and learning. They are committed to community and sustainability, making it a great environment for professionals seeking to make a difference. You will have the opportunity to work in a dynamic setting where your contributions are valued, and your professional development is supported. If you are someone who thrives on new challenges and is eager to enhance your skill set while delivering impactful solutions, this role could be your next great move. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
28/07/2026
Full time
Our client is seeking a Mobile Voice Core Engineer to ensure the reliable operation, maintenance, and evolution of their Mobile Core network, which includes CS, EPC, IMS, and associated platforms. This full-time position involves 37.5 hours of work each week, with the opportunities available in Guernsey, Jersey, or the Isle of Man. The role reports to the Senior Mobile Engineer and collaborates with Mobile, Fixed, Transmission, and IP teams, as well as the Security Architect and Product teams. In this role, you will deliver high availability and performance for Packet Switched (PS) and Circuit Switched (CS) services, supporting technologies such as VoLTE and 5G Core. As a subject matter expert for IMS-based services, you will provide technical support for integration, troubleshooting, and optimisation. The successful candidate will also play a key role in ensuring that the network meets performance metrics and provides exceptional service quality. Job Duties: Operate and maintain IMS, CS, and EPC components, ensuring compliance with KPIs and SLAs. Monitor, perform configuration, upgrades, and patches for Mobile core network elements (MME, SGW, PGW, PCRF, HSS, HLR, SBC, CS Core, and IMS nodes) while collaborating with other engineers. Monitor and analyse performance metrics to optimise capacity and quality of service. Troubleshoot complex issues across signalling protocols (Diameter, SIP, SS7, HTTPs) and resolve faults promptly. Manage IMS platforms and SIP-based services for mobile and fixed voice. Support Cloud Voice and FTTH voice solutions, ensuring seamless integration with IMS. Implement and maintain Microsoft Teams Operator Connect and related interworking functions. Ensure QoS and security compliance for all IMS-based services. Support roaming services and ensure compliance with IREG. Maintain mobile support services such as SMS antifraud, voicemail, and SIM steering. Support the deployment of new SIP carrier interconnects and ongoing support, as well as routing and troubleshooting existing interconnects. Monitor, manage, and support upgrades of the Mobile Core Physical, Virtualised, and Containerised infrastructure. Participate in network expansion, capacity planning, and software upgrades. Work with the Security Architect to review assets, identify weaknesses, and maintain appropriate security levels. Investigate security alerts and provide incident response within your domain. Comply with relevant licence and regulatory rules, as well as Data Protection Law and Health and Safety responsibilities. Job Requirements: Strong understanding of 2G, 4G, and 5G mobile networking and associated core technologies. Proficiency with protocols utilised in a mobile network, including SIP, Diameter, and SS7. Experience with mobile core nodes (MME, SGW, PGW, PCRF, HSS) and IMS components (SBC, S-CSCF, I-CSCF, BGCF, etc.). Knowledge of IP networks, routers, switches, and dynamic routing protocols, along with an appreciation for system security. Skills to configure and administer a telecoms virtualised and containerised environment. Excellent communication skills, both written and verbal. A flexible approach to work and willingness to participate in a callout rota. An eagerness to learn new technologies through both formal and self-learning, with the ability to adapt to an ever-changing technical environment. What You'll Love: Our client fosters a culture that prioritises teamwork, customer satisfaction, reliability, and a passion for technology and learning. They are committed to community and sustainability, making it a great environment for professionals seeking to make a difference. You will have the opportunity to work in a dynamic setting where your contributions are valued, and your professional development is supported. If you are someone who thrives on new challenges and is eager to enhance your skill set while delivering impactful solutions, this role could be your next great move. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
Exchange Engineer Responsibilities Act as a Global Subject Matter Expert for email technologies, primarily Microsoft 365 Exchange Online (cloud), Exchange Hybrid (MRS and Edge servers), Microsoft Exchange SE (on-premise), Outlook clients (M365 App for Enterprise and New Outlook), OWA, and Outlook mobile app (iOS and Android). Ensure that the Exchange email service is running at optimal performance by working with different teams, vendors, and partners globally. Support and lead incident management escalation and crisis calls related to Exchange technical issues impacting the email service globally. Support new email large-scale projects and initiatives aimed at IT optimisation and cost reduction, increasing user productivity and security, supporting business growth, or meeting regulatory requirements. Design solutions for email services to meet the requirements raised by stakeholders, such as business, senior executives, legal and compliance, cybersecurity, etc. Essential Skills Extensive experience in supporting and engineering Exchange Email on-premise and Exchange Hybrid environments as part of a large organisation. experience in migrating a large number of mailboxes to M365 Exchange Online. Solid working and engineering knowledge of Microsoft Exchange Server SE (automation, troubleshooting, high availability/disaster recovery, security management, patching) on large deployments. Additional Skills & Qualifications Working knowledge of Microsoft Active Directory and Active Directory PowerShell modules. Understanding of Microsoft Azure IaaS components (e.g., Pet/Cattle VM builds, ExpressRoute connectivity, etc.). experience with Exchange integration on a multi-forest design at a large scale. Proficiency in developing PowerShell scripts and automating tasks in Exchange. Familiarity with network topologies and protocols, specifically DNS, load balancing, routing, and Network Address Translation (NAT). Knowledge of perimeter security devices and methodologies (firewalls, email gateways, proxy servers, anti-virus, etc.). experience with DevOps/Agile operation processes and tools. experience in adopting AI to resolve problems and deliver solutions (GitHub Copilot, M365 Copilot, etc.). Significant experience in large multinational companies. Respectful of different cultures, working with colleagues from across the globe. Strong analytical and problem-solving skills to handle complex issues and requirements at a global level. Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and delivering compelling and persuasive presentations. A track record of participation in significant and complex business programmes, overcoming challenges to consistently meet/exceed objectives Location Sheffield, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. JBRP1_UKTJ
28/07/2026
Full time
Exchange Engineer Responsibilities Act as a Global Subject Matter Expert for email technologies, primarily Microsoft 365 Exchange Online (cloud), Exchange Hybrid (MRS and Edge servers), Microsoft Exchange SE (on-premise), Outlook clients (M365 App for Enterprise and New Outlook), OWA, and Outlook mobile app (iOS and Android). Ensure that the Exchange email service is running at optimal performance by working with different teams, vendors, and partners globally. Support and lead incident management escalation and crisis calls related to Exchange technical issues impacting the email service globally. Support new email large-scale projects and initiatives aimed at IT optimisation and cost reduction, increasing user productivity and security, supporting business growth, or meeting regulatory requirements. Design solutions for email services to meet the requirements raised by stakeholders, such as business, senior executives, legal and compliance, cybersecurity, etc. Essential Skills Extensive experience in supporting and engineering Exchange Email on-premise and Exchange Hybrid environments as part of a large organisation. experience in migrating a large number of mailboxes to M365 Exchange Online. Solid working and engineering knowledge of Microsoft Exchange Server SE (automation, troubleshooting, high availability/disaster recovery, security management, patching) on large deployments. Additional Skills & Qualifications Working knowledge of Microsoft Active Directory and Active Directory PowerShell modules. Understanding of Microsoft Azure IaaS components (e.g., Pet/Cattle VM builds, ExpressRoute connectivity, etc.). experience with Exchange integration on a multi-forest design at a large scale. Proficiency in developing PowerShell scripts and automating tasks in Exchange. Familiarity with network topologies and protocols, specifically DNS, load balancing, routing, and Network Address Translation (NAT). Knowledge of perimeter security devices and methodologies (firewalls, email gateways, proxy servers, anti-virus, etc.). experience with DevOps/Agile operation processes and tools. experience in adopting AI to resolve problems and deliver solutions (GitHub Copilot, M365 Copilot, etc.). Significant experience in large multinational companies. Respectful of different cultures, working with colleagues from across the globe. Strong analytical and problem-solving skills to handle complex issues and requirements at a global level. Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and delivering compelling and persuasive presentations. A track record of participation in significant and complex business programmes, overcoming challenges to consistently meet/exceed objectives Location Sheffield, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. JBRP1_UKTJ
Exchange Engineer Responsibilities Act as a Global Subject Matter Expert for email technologies, primarily Microsoft 365 Exchange Online (cloud), Exchange Hybrid (MRS and Edge servers), Microsoft Exchange SE (on-premise), Outlook clients (M365 App for Enterprise and New Outlook), OWA, and Outlook mobile app (iOS and Android). Ensure that the Exchange email service is running at optimal performance by working with different teams, vendors, and partners globally. Support and lead incident management escalation and crisis calls related to Exchange technical issues impacting the email service globally. Support new email large-scale projects and initiatives aimed at IT optimisation and cost reduction, increasing user productivity and security, supporting business growth, or meeting regulatory requirements. Design solutions for email services to meet the requirements raised by stakeholders, such as business, senior executives, legal and compliance, cybersecurity, etc. Essential Skills Extensive experience in supporting and engineering Exchange Email on-premise and Exchange Hybrid environments as part of a large organisation. experience in migrating a large number of mailboxes to M365 Exchange Online. Solid working and engineering knowledge of Microsoft Exchange Server SE (automation, troubleshooting, high availability/disaster recovery, security management, patching) on large deployments. Additional Skills & Qualifications Working knowledge of Microsoft Active Directory and Active Directory PowerShell modules. Understanding of Microsoft Azure IaaS components (e.g., Pet/Cattle VM builds, ExpressRoute connectivity, etc.). experience with Exchange integration on a multi-forest design at a large scale. Proficiency in developing PowerShell scripts and automating tasks in Exchange. Familiarity with network topologies and protocols, specifically DNS, load balancing, routing, and Network Address Translation (NAT). Knowledge of perimeter security devices and methodologies (firewalls, email gateways, proxy servers, anti-virus, etc.). experience with DevOps/Agile operation processes and tools. experience in adopting AI to resolve problems and deliver solutions (GitHub Copilot, M365 Copilot, etc.). Significant experience in large multinational companies. Respectful of different cultures, working with colleagues from across the globe. Strong analytical and problem-solving skills to handle complex issues and requirements at a global level. Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and delivering compelling and persuasive presentations. A track record of participation in significant and complex business programmes, overcoming challenges to consistently meet/exceed objectives Location Sheffield, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. JBRP1_UKTJ
28/07/2026
Full time
Exchange Engineer Responsibilities Act as a Global Subject Matter Expert for email technologies, primarily Microsoft 365 Exchange Online (cloud), Exchange Hybrid (MRS and Edge servers), Microsoft Exchange SE (on-premise), Outlook clients (M365 App for Enterprise and New Outlook), OWA, and Outlook mobile app (iOS and Android). Ensure that the Exchange email service is running at optimal performance by working with different teams, vendors, and partners globally. Support and lead incident management escalation and crisis calls related to Exchange technical issues impacting the email service globally. Support new email large-scale projects and initiatives aimed at IT optimisation and cost reduction, increasing user productivity and security, supporting business growth, or meeting regulatory requirements. Design solutions for email services to meet the requirements raised by stakeholders, such as business, senior executives, legal and compliance, cybersecurity, etc. Essential Skills Extensive experience in supporting and engineering Exchange Email on-premise and Exchange Hybrid environments as part of a large organisation. experience in migrating a large number of mailboxes to M365 Exchange Online. Solid working and engineering knowledge of Microsoft Exchange Server SE (automation, troubleshooting, high availability/disaster recovery, security management, patching) on large deployments. Additional Skills & Qualifications Working knowledge of Microsoft Active Directory and Active Directory PowerShell modules. Understanding of Microsoft Azure IaaS components (e.g., Pet/Cattle VM builds, ExpressRoute connectivity, etc.). experience with Exchange integration on a multi-forest design at a large scale. Proficiency in developing PowerShell scripts and automating tasks in Exchange. Familiarity with network topologies and protocols, specifically DNS, load balancing, routing, and Network Address Translation (NAT). Knowledge of perimeter security devices and methodologies (firewalls, email gateways, proxy servers, anti-virus, etc.). experience with DevOps/Agile operation processes and tools. experience in adopting AI to resolve problems and deliver solutions (GitHub Copilot, M365 Copilot, etc.). Significant experience in large multinational companies. Respectful of different cultures, working with colleagues from across the globe. Strong analytical and problem-solving skills to handle complex issues and requirements at a global level. Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and delivering compelling and persuasive presentations. A track record of participation in significant and complex business programmes, overcoming challenges to consistently meet/exceed objectives Location Sheffield, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. JBRP1_UKTJ
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
28/07/2026
Full time
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
27/07/2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
