38 jobs found

Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 months Initial (Potential Extension) Rate: Circa £600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting Experience working in cross-functional design teams Strong stakeholder management and communication skills Ability to work as a self-starter in a new or evolving team environment Key Responsibilities Design end-to-end service experiences across AI-driven digital banking journeys Create customer journey maps and service blueprints Identify service gaps and opportunities to improve user experience Collaborate with UX, UI, Content Designers, and Researchers Engage with stakeholders across product, engineering, and business teams Help define new processes and ways of working within a newly formed innovation team Contribute to the design of AI-powered customer experiences What We're Looking For: We want someone who is passionate about service design and is eager to bring innovative solutions to life. If you have a keen eye for detail and a knack for understanding customer needs, this role is for you! Join us and help transform the banking landscape with your creativity and expertise. Your ideas could lead to smarter, more engaging banking experiences for customers everywhere! Ready to Take the Leap? If you are excited about this opportunity and believe you are the right fit for the role, don't hesitate! Apply now to be part of this exhilarating journey in the AI Innovation Lab and make a real difference in the world of banking! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Embrace this opportunity to thrive in a vibrant, innovative space where your skills will shine! We can't wait to see how you can help us revolutionise banking for the future! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa 600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting Experience working in cross-functional design teams Strong stakeholder management and communication skills Ability to work as a self-starter in a new or evolving team environment Key Responsibilities Design end-to-end service experiences across AI-driven digital banking journeys Create customer journey maps and service blueprints Identify service gaps and opportunities to improve user experience Collaborate with UX, UI, Content Designers, and Researchers Engage with stakeholders across product, engineering, and business teams Help define new processes and ways of working within a newly formed innovation team Contribute to the design of AI-powered customer experiences What We're Looking For: We want someone who is passionate about service design and is eager to bring innovative solutions to life. If you have a keen eye for detail and a knack for understanding customer needs, this role is for you! Join us and help transform the banking landscape with your creativity and expertise. Your ideas could lead to smarter, more engaging banking experiences for customers everywhere! Ready to Take the Leap? If you are excited about this opportunity and believe you are the right fit for the role, don't hesitate! Apply now to be part of this exhilarating journey in the AI Innovation Lab and make a real difference in the world of banking! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Embrace this opportunity to thrive in a vibrant, innovative space where your skills will shine! We can't wait to see how you can help us revolutionise banking for the future! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Proclaim Developer Location: Hybrid / Remote within the UK Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express Solicitors is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. This role is Hybrid / Remote and therefore we will consider candidates from across the whole UK. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours: Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.

Are you a senior Service Designer with experience working within the Public Sector? If so, I have an exciting opportunity for you within the public sector. I am working with a firm who are looking to bring on a Senior Service Designer on a contract basis, the role would run until the end of October initially (around 7/8 months) and would be inside IR35 with a rate of between 600- 700 p/d. This be would hybrid with 1 day a week on site and can work out of their London, Cardiff or Glasgow Offices Requirements Professional experience in service design (lead criteria) Professional experience of working with Interaction Design, Content Design and User Research (lead criteria) Demonstrable experience designing systems for use across multiple services, and identifying the simplest of a variety of approaches Ability to make and justify decisions characterised by high levels of risk, impact and complexity Ability to prioritise and mitigate design constraints Experience working as a service designer in public sector Experience working to the GDS service standard and undertaking service assessments

Senior UX Product Designer (Native Apps) Our client is on a mission to completely transform the way processes are delivered taking a heavily call-centre-led industry and making it truly digital. This is a rare opportunity to be at the forefront of realigning an entire sector, working on a career-defining project that will shape how people experience financial support. For this position you must have experience native apps- this being the main focus of the role. You will also be responsible in help build a product design culture. The Role As our Senior Product Designer, you ll take ownership of the end-to-end design process, from mapping flows and journeys to collaborating closely with our engineering teams, all the way through to crafting beautiful, functional UI. You ll balance a strategic UX mindset with an exceptional eye for detail in visual design, ensuring we deliver a product that s both intuitive and impactful. You ll also bring experience in native app design and ideally exposure to customer services products and multi-channel (MC) experiences, helping us shape digital-first journeys that meet users wherever they are. What You ll Be Doing Lead the design of seamless digital journeys, reducing the need for human interaction. Collaborate with product, engineering, and wider stakeholders to bring concepts to life. Translate complex processes into clear, user-friendly solutions. Deliver high-quality UI design with a strong sense of craft. Contribute to design standards and champion best practices across the business. Apply strategic thinking to ensure our design vision supports business goals while improving user experience. Shape native app experiences and multi-channel interactions that keep consistency across platforms. What We re Looking For Proven experience as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus. A strategic mindset able to zoom out to see the bigger picture while also obsessing over detail. Confident collaborator who thrives working with tech teams. Someone ambitious who s excited by the chance to build something new, not just iterate. Benefits: Hybrid working - 1 day per week in the Manchester office Learning and development budget 25 days holiday + Birthday off Why Join Us? This is not just another design role. You ll be joining at a pivotal moment where your work will directly influence how an entire industry evolves. If you re looking for a role where your design thinking will make a real-world impact, this is it. Interested? Please Click Apply Now! Senior UX Product Designer (Native App)

Are you a senior Interaction Designer with experience working within the Public Sector? If so, I have an exciting opportunity for you within the public sector. I am working with a firm who are looking to bring on a Lead Interaction Designer on a contract basis, the role would run until the end of October initially (around 7/8 months) initially and would be inside IR35 with a rate of between 600- 700 p/d.This be would hybrid with 1 day a week on site and can work out of their London, Cardiff or Glasgow Offices Requirements Professional experience in interaction design at Lead level Professional experience of working with Service Design, Content Design & User Research Experience using the GDS Design System and the ability to prototype using the GDC prototyping kit (lead criteria) Experience working in the GDS service standard and undertaking service assessment Understanding of digital accessibility, relevant guidance and legislation

Senior Front-End Developer (Creative Technologist) 6-month contract (initially) Market Rates Inside IR35 Remote Working (+ x1 day per week in central London) The Opportunity Our client is seeking a Senior Creative Technologist / Senior Front-End Developer to play a pivotal role in shaping the future of their digital experience delivery. Joining a forward-thinking organisation at the intersection of design, technology and innovation, where you will help define how advanced prototypes and production-ready digital platforms are conceived, engineered and delivered. You will be consulting alongside the Technology Director, Lead Visual Designer and an established Offshore Development team to ensure creative ideas are not only technically achievable but executed to an exceptional standard. The successful candidate will bring experience partnering with leading, high profile, global brands providing creative technology consultancy that aligns creative ambition with technical feasibility across multidisciplinary creative and development teams. The Role: This is an opportunity to influence the delivery of globally recognised digital experiences while working within a highly creative and technically ambitious environment where you will have genuine input into technology direction, innovation strategy and creative execution. You will operate as a senior technical voice within the business, translating conceptual ideas into high-performance digital experiences while influencing architectural and technology decisions across a range of complex projects. NB: This role is remote-first, with collaborative in-person sessions in the central London office one day per week. Skills and Experience Essential Minimum of 7 years professional front-end development experience, including senior or leadership responsibility Expert knowledge of JavaScript, TypeScript, React and modern build pipelines Proven experience delivering technically complex prototypes and digital products with a strong background in creative technology and interactive digital experience development Advanced experience with animation frameworks such as GSAP, Lottie or Framer Motion, with experience integrating APIs, headless CMS platforms and cloud-based architectures Demonstrated experience collaborating across global and cross-functional teams, possessing strong communication skills with ability to engage both technical and creative stakeholders Desirable Experience with web-based 3D technologies including Three.js, WebGL or shader development Exposure to AI or machine-learning driven creative workflows Previous experience within digital agencies, creative studios or innovation environments Role and Responsibilities: Creative Technology Leadership Lead development of high-fidelity prototypes, proof-of-concepts and immersive digital experiences Drive adoption and exploration of emerging technologies including AI-driven creative tooling, WebGL, WebAR, immersive web and creative coding techniques Translate conceptual and design-led thinking into scalable technical solutions Provide technical insight to creative and strategic stakeholders on feasibility, innovation opportunities and implementation approaches Senior Front-End Engineering Own the front-end architecture and delivery across complex digital builds Develop sophisticated, high-performance interfaces using React, TypeScript, and modern front-end tooling Contribute to the evolution of component libraries and internal design systems Deliver best-in-class animation, interaction, accessibility and performance optimisation Cross-Disciplinary Collaboration Partner closely with design leadership to deliver visually exceptional, pixel-perfect user experiences Support technical discovery, scoping workshops and stakeholder presentations Mentor developers and promote knowledge sharing across distributed teams Innovation and Standards Evaluate and introduce emerging frameworks, tools and methodologies Champion best practice across performance, testing, accessibility and development workflows Contribute to long-term creative technology strategy and capability development Applications: Please contact Edward here at ISR Recruitment regarding this newly created contract role working as a Senior Front End Developer (Creative Technology) on an Inside IR35 basis; as well as learning more about our client and how they are leading the way in developing the next generation of technology solutions within their sector through innovation and transformational technology?

UX Designer - Manchester - Hybrid working My client, a well-respected and growing digital agency, is looking for a Mid/Senior UX Designer to join their talented team. This is an exciting opportunity to work on high-profile web and mobile projects, creating engaging, user-centric experiences. Key Responsibilities: Design modern, responsive websites and digital assets. Work collaboratively with developers and designers to deliver high-quality projects. Lead client calls, gather requirements, and present design solutions. Create high-fidelity prototypes, design systems, and reusable components in Figma. Ensure designs align with branding, typography, and accessibility standards. Solve complex UX challenges, optimising user journeys. Skills and Experience: Proven UX/UI design experience with a strong portfolio. Expert proficiency in Figma for prototyping and design systems. Strong grasp of typography, branding, and responsive design principles. Competency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Confident communicator, able to lead client meetings and present ideas. Strong time management skills, capable of handling multiple projects. Passion for pixel-perfect design and UX problem-solving. Basic understanding of HTML, CSS, and front-end frameworks for collaboration. Nice-to-Haves: Experience in motion design, micro-interactions, or advanced prototyping tools. Knowledge of accessibility standards and their application in UX/UI. Benefits: Flexible hybrid working (split between office and home). Health insurance and "Perks at Work" benefits. Extra holidays for long service & birthdays off. Training & development opportunities. Regular team social events & a relaxed, creative work environment. Join a vibrant, fast-growing agency that values trust, transparency, and creative freedom. If you're ready to take your UX/UI career to the next level, apply now! UX Designer - Manchester - Hybrid working

Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product design role. It s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. You ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services. You ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective. Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs. Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints. Champion human-centred design, constructively challenging business or technical limitations where needed. Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams. Support the evolution of service design capability and ways of working across the organisation. Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders. What You ll Bring A strong foundation in UX design, with clear progression into service design. Experience designing end-to-end services beyond individual screens or features. Confidence working across multiple touchpoints, channels, and operational processes. Strong journey mapping and service blueprinting experience. The ability to connect research insights to strategic service decisions. Excellent stakeholder management skills, including experience working with senior leaders. Resilience and adaptability in complex, fast-moving environments. A collaborative mindset and genuine passion for improving customer experiences. Benefits Excellent career development opportunities Birthday off + Wellness Days Flexible working Interested? Please click Apply Now. Service Designer (UX-Led)

Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum A fantastic opportunity has arisen for a Service Designer / Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. Key Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs and business objectives. Develop service blueprints, journey maps, personas, and interaction models to optimise service delivery. Facilitate co-design workshops to define detailed service processes, including process mapping, handoffs, and SLAs aligned to the operating model. Conduct user research, prototyping, and usability testing to validate service concepts and ensure accessibility and effectiveness. Propose alternative service delivery models to maximise value and efficiency. Establish and maintain service design principles and standards to ensure consistency across the global service portfolio. Embed scalability, risk, control, and compliance requirements into service designs. Define and implement service-level performance metrics aligned to operating model requirements. Translate service designs into operational and organisational requirements in collaboration with programme leads. Support documentation, training materials, playbooks, and adoption activities to embed new services into BAU. Lead service-level change impact assessments and contribute to roadmap planning and phased implementation. Key Experience Proven experience designing and implementing end-to-end services within complex, global organisations. Strong background in service design, customer experience, and multi-channel process optimisation. Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing. Demonstrated experience developing service blueprints, personas, and interaction models. Ability to translate strategic objectives into actionable service designs within operating model constraints. Experience proposing and implementing alternative service delivery models to drive efficiency and value. Skilled in leading service-level impact assessments and supporting large-scale transformation adoption. Knowledge of risk, compliance, and control requirements within service delivery environments. Experience facilitating co-design workshops and engaging diverse stakeholder groups. Ability to manage service design roadmaps, prioritisation, and iterative improvement cycles. Familiarity with performance measurement frameworks and embedding new service designs into BAU operations. Proficiency in design and visualisation tools. Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Job Title: Proclaim Developer Location: Hybrid / Remote within the UK Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express Solicitors is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. This role is Hybrid / Remote and therefore we will consider candidates from across the whole UK. Person Specification: Essential: - General understanding of common database programming and query languages. - Excellent analytical and problem-solving skills. - Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. - Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. - Excellent organisation and time management skills. - Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. - Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours: Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.

UX Designer - Contract Role Description: We are seeking a talented and experienced Senior UX/UI Designer to join our growing team of problem solvers who thrive on crafting intuitive digital products that meet user needs, business requirements, and technical constraints. You will create alignment by working collaboratively with cross-functional product teams to launch or enhance products and features. Essential skills: . Proven prior experience as a UX/UI or Product Designer, with a portfolio demonstrating relevant design work. . User Research: Conducting research to understand user needs, behaviours, and pain points to inform design decisions. . Prototyping & Interaction Design: Creating wireframes and interactive prototypes to visualise and test design concepts that enable users to achieve their objectives with minimal friction. . Visual Design: Applying principles of colour theory, typography, responsive design, and layout, while adhering to accessibility standards and guidelines, to create interfaces that are both aesthetically pleasing and highly functional. . User & Usability Testing: Conducting tests to evaluate the effectiveness and efficiency of the design, and making iterative adjustments based on feedback. Some other desirable skills include: . Education: Degree in UX/UI Design, Interaction Design, Digital Media, or a related field. . Experience: Prior work as a UX/UI Designer in heavily regulated environments, preferably financial services, and experience in Agile environments. . Technical Skills: Knowledge of HTML/CSS and Front End development concepts. . Ethical Design: Experience in conducting and applying ethical design practices, with an understanding of privacy and security implications in digital product delivery. Please apply to the advert for more information. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: Pega CDH Senior Decisioning Architect - Pega Certified Decisioning Consultant (PCDC) Location: Sheffield/Birmingham, UK (3Days/Week Onsite) Duration: 6months+ 600GBP/Day Inside IR35 Role Summary: The Senior Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration and implementation of those solutions. Key Responsibilities: 1. Strategic Design & Architecture (Decisioning Vision): * Architecting Decision Strategies: Design and establish the architecture for complex decisioning strategies using Pega CDH, including Next-Best-Action (NBA) frameworks, Real Time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer interactions across various channels. * Data Integration: Ensure seamless integration with enterprise systems, including CRMs, data warehouses, marketing platforms, and third-party tools to support the decisioning engine. 2. Hands-on Configuration & Implementation (Technical Execution): * Decisioning Artifacts: Be responsible for the end-to-end build, unit testing, and deployment of Pega decisioning artifacts, such as strategies, propositions, treatments, actions, and contact policies. * Next-Best-Action Designer: Implement and configure rules within the Next-Best-Action Designer, including configuring arbitration, taxonomy, and strategies. * Model Management: Work hands-on with Pega's Adaptive Decision Manager (ADM) and Prediction Studio to create, monitor, and optimize adaptive and predictive models. * Data Flows & Sets: Develop and configure data flows, data sets, and data transform rules to support the decisioning and reporting requirements. * Troubleshooting & Performance: Actively participate in performance tuning, simulation testing, and validation of decisioning logic. Debug and troubleshoot the NBA framework and associated components. 3. Leadership & Collaboration: * Technical Leadership: Provide technical guidance and mentorship to development teams, ensuring adherence to Pega best practices and architecture standards. * Cross-Functional Collaboration: Serve as a key liaison between business stakeholders, technical leads, and QA teams to ensure alignment and clear communication throughout the project life cycle. * Code Review & Governance: Perform code and design reviews to ensure the quality and maintainability of the Pega solution. Ensure compliance with enterprise architecture standards and governance. * Documentation: Maintain comprehensive documentation of requirements, design decisions, and business processes related to the decisioning framework. Required Qualifications & Skills: * Pega Experience: 5+ years of hands-on experience in Pega, with a strong specialization in Pega Decisioning. * Core Decisioning Expertise: Deep, hands-on experience with Pega CDH, Next-Best-Action Designer, Pega AI, and related concepts. Technical Proficiency: . Experience with Pega Platform versions 8.x and above. . Proficiency in configuring strategies, propositions, treatments, and channels. . Strong knowledge of Pega's data model, data flows, and integration capabilities (eg, REST, SOAP). Certifications (Highly Preferred): . Pega Certified Decisioning Consultant (PCDC) is essential. . Pega Certified Lead Decisioning Architect certification would be a significant advantage. Soft Skills: . Exceptional communication and stakeholder management skills. . Strong analytical and problem-solving abilities. . Ability to work both independently and lead a team in an Agile environment. Domain Knowledge: Experience in industries that heavily use Real Time personalization, such as financial services, telecommunications, or marketing, is highly desirable.

Senior Interaction Designer 45,000 - 54,000 + Fantastic Pension Newport - 1 day a week Please note to be considered for this role you MUST have been in the UK for the last 5 years. This role has a 20% time on site minimum requirement. A forward thinking organisation is seeking a Senior Interaction Designer to help shape the future of thier public facing digital services. This role is ideal for someone with a strong background in user-centred design, agile working, and a passion for building accessible, effective services that meet user needs. About the Role As a Senior Interaction Designer, you'll work in agile, multi-disciplinary teams on complex service transformation programmes. You'll collaborate closely with service managers, programme directors, and user researchers to design seamless, user-friendly services across a variety of channels, devices, and technologies. You'll play a key role in shaping user journeys, prototyping new ideas, and ensuring that design decisions are backed by research, evidence, and data. You'll also work to uphold and promote high standards in user experience and accessibility, ensuring services are inclusive and meet both user and business goals. Key Responsibilities Design and develop intuitive, user-centred services across digital and non-digital touch points. Participate in user research, develop prototypes, and iterate designs based on user feedback. Apply and contribute to the Design System and wider government design standards. Ensure designs meet accessibility, legal, and security requirements. Promote consistent and high-quality design practices across the organisation and government community. Provide leadership, mentoring, and support to interaction designers, helping to grow the capability of the profession. Contribute to the development of user-centred design guidance and reusable patterns. Person Specification We're looking for someone who can demonstrate the following: Experience working in agile, multi-disciplinary teams, delivering iterative design as part of service development. Proven ability to design accessible services and create key design artefacts such as user flows, service blueprints, and site maps. Strong prototyping skills using tools such as Figma, Adobe XD, or the Prototype Kit. Experience conducting usability testing and applying research insights to inform design. Familiarity with the Service Manual, and experience contributing to or evolving design patterns. Confidence in leading design discussions and representing user-centred design in cross-functional teams. Experience coaching and mentoring designers, and supporting communities of practice. If this sounds like a suitable role, please apply today!

Senior Interaction Designer Newport 46,262 - 56,996 per annum Hybrid working Pension up to 29% About the Role Acorn by Synergie is partnering with a forward-thinking public sector organisation undergoing an ambitious digital transformation. We are seeking an experienced Senior Interaction Designer (SC clearance eligible) to join their dynamic team and help shape user-centric public services at scale. This role requires working collaboratively in multidisciplinary teams and aligning design efforts with established Government Design Principles. Key Responsibilities: Collaborate with agile teams to craft and refine user-focused digital services, incorporating feedback from service leads and user research insights. Develop prototypes and user interactions spanning multiple platforms and channels, grounding design decisions in data and evidence. Uphold and promote design consistency by utilizing reusable components and established best practices. Lead and support the growth of fellow designers, mentoring them to maintain high standards and encourage continuous development. Who We're Looking For: Proven experience working within agile, multi-disciplinary environments producing iterative, user-centred designs. Expertise in designing accessible, seamless experiences across diverse digital channels. Ability to generate essential design deliverables such as user journeys, service blueprints, and site maps. Proficiency in prototyping tools like Figma, (url removed) Prototype Kit, or Adobe XD. Experience leading or participating in usability testing alongside researchers. Familiarity with the (url removed) Design System and Service Manual, contributing to ongoing improvements in design standards. Active engagement in a design community or practice network. Demonstrated ability to mentor and coach other designers on user-centred methodologies. Benefits & Perks: 29% pension contribution Flexible working hours within a 37.5-hour workweek 25 days holiday plus bank holidays, increasing to 30 days over time If you're passionate about creating meaningful, accessible digital services and want to be part of an organisation that values innovation, we'd love to hear from you. Interested? Apply now or contact Kristian at the Acorn by Synergie Head Office in Newport! Acorn by Synergie acts as an employment agency for permanent recruitment.

Role Title: UI UX Lead (GenAI) Location: Glasgow Duration: 30/06/2026 Pay Rate:£450 MUST BE PAYE THROUGH UMBRELLA Role Description: Lead the design and delivery of intuitive, intelligent, and scalable user experiences for data products powered by GenAI, with a strong emphasis on natural language search and data discoverability. You will shape the UX/UI strategy for enterprise-grade tools that enable users to interact with complex data assets through conversational and visual interfaces. The role also demands hands-on development expertise in modern Front End frameworks and API integration to ensure seamless and performant user experiences. Key Responsibilities UX/UI Strategy & Leadership * Define and drive the UX/UI vision for GenAI-enabled data products. * Lead design efforts across multiple product streams, ensuring consistency and usability. * Collaborate with product managers, engineers, and data scientists to align design with business and technical goals. Design & Development Execution * Create wireframes, prototypes, and high-fidelity designs for NLP search interfaces and GenAI-powered workflows. * Develop and implement responsive, accessible, and performant Front End components using React and/or Angular. * Integrate with RESTful APIs and Back End services to enable dynamic data interactions and GenAI capabilities. * Conduct usability testing and iterate designs based on user feedback and analytics. GenAI & NLP Integration * Design interfaces that support natural language interactions, summarisation, and intelligent recommendations. * Collaborate with AI/ML teams to visualise GenAI outputs and integrate them into user workflows. * Translate complex data catalog structures into intuitive user journeys. User Research & Insights * Conduct user interviews, surveys, and behavioural analysis to inform design decisions. * Identify pain points in data discovery and usage, and propose UX solutions to address them. Governance & Standards * Establish design guidelines and reusable components for data products. * Ensure compliance with data privacy, ethical design, and security standards. Required Skills & Experience * Proven experience as a UX/UI Lead or Senior Designer in enterprise environments, with strong understanding of architectural principles and design patterns. * Strong portfolio showcasing design work for data-intensive or AI-powered applications. * Deep understanding of GenAI concepts, especially NLP search and conversational interfaces. * Hands-on development experience with React and/or Angular, including component architecture, state management, and performance optimisation. * Strong knowledge of API integration, including RESTful services, authentication flows, and error handling. * Proficiency in design tools (eg, Figma, Sketch, Adobe XD) and prototyping platforms. * Familiarity with HTML/CSS and Front End development principles. * Experience working in Agile teams and regulated industries (eg, financial services). Desirable Qualifications * Degree in UX/UI Design, Human-Computer Interaction, or related field. * Experience with data catalogues, metadata management, or data governance platforms. * Knowledge of ethical design practices and accessibility standards. * Exposure to GenAI frameworks and tools such as RAISE, vectorisation, and chunking strategies. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

The Job: Job Title: Product Designer Industry: Digital Agency Working Set-Up: Hybrid working set-up (office working required 2-3 times per month). Candidates should live within 2 hours of Brighton Salary - 45,000- 53,000 dependent on experience Interview process: 3 stages The Role: We have partnered with a key Digital Agency client to help them hire a Product Designer for their growing creative team. This is a Senior role, in which you will take lead in the design direction of key projects, working on client's products and services by solving complex problems that consider user needs, business goals, and regulatory requirements. In this position, you'll contribute heavily to the growth of the design team by guiding mid-level designers, refining processes, and helping to both maintain and scale their design systems. You'll also play an exciting role in shaping the strategy of the team! This position is perfect for a seasoned Product Designer who's experienced working in agency environments on large scale design projects. The Person: 5+ years' experience working in design (with exposure to UX, information architecture, and interaction design - strong skills in prototyping and iterative development are also required) Experience leading workshops and brainstorming sessions Figma Proficiency - Advanced skills in Figma, including design system components, responsive design, and prototyping Familiarity with Agile methodologies is desirable Familiarity with the healthcare industry (or other highly regulated industries) is desirable Line management experience is desirable Important Notice: Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website

Job Advert: Senior UI Designer - Shape the Future of Design Systems! Position Overview: Join our transformative journey at a well-known publishing and educational firm. Are you ready to revolutionize the end-to-end customer experience? We're seeking an exceptional Senior UI Designer to be a driving force in our digital product team. As we craft cutting-edge digital solutions for the global education sector, your expertise will help us shape a remarkable future. Your Role: Take the reins in sculpting our new design system. Your creative prowess will mould guidelines, patterns, and components that harmonize with our brand identity. Empower our teams to craft extraordinary user experiences that resonate with our diverse user base. With the freedom to excel, your contributions will redefine design excellence. Key Responsibilities: Design System Evolution: Be the architect of our new design system, orchestrating guidelines, patterns, and data visualizations. Forge a system that echoes our brand and supports versatile user interactions. Polished UI Designs: Collaborate seamlessly with UX designers to transform wireframes and prototypes into captivating, userfriendly UI designs. Continuous Refinement: Elevate the design system using user feedback, data insights, and emerging trends. Advocate for its adoption and maintain comprehensive documentation. Inclusivity Champion: Uphold accessibility best practices, ensuring our products resonate with all users. Collaboration Extraordinaire: Partner closely with diverse teams, conveying design decisions with clarity. Enhance design quality by offering constructive feedback during design reviews. Your Skills: A mastery of UI design principles, color theory, typography, and layout design. Proven experience crafting and maintaining design systems, style guides, and component libraries, including data visualizations. A solid foundation in user-centered design principles and best practices. Familiarity with accessibility standards (WCAG) and their integration into UI designs. Proficiency in Figma and design system tools like Storybook. Basic understanding of front-end development (HTML, CSS, JavaScript) for effective collaboration. A collaborative spirit, thriving in partnerships with UX designers, product managers, and developers. A keen eye for detail, meticulously preserving consistency and pixel-perfection throughout the design system. Innovative mindset, driven to explore new design trends, techniques, and tools to elevate the design system and overall product experience. Additional Information and Compensation: Pay: £430 - £480 per day (Umbrella) Contract: Initial 4-month contract Location: Central London office presence required once a week In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Job Title: Senior UX/UI DesignerSalary: £85,000Location: Remote (1 day per month visit to London HQ) Are you ready to be a part of a groundbreaking movement? Join us at a dynamic and visionary company, where innovation meets impact. Over here, we're not just a company, we're a force for positive change. Our unwavering passion lies in revolutionising the way businesses and individuals invest in a sustainable future through Green Assets. Harnessing the power of cutting-edge technology, our AI-driven platform paves the way for transformative investments in the carbon market. We're not just about financial gains; we're on a mission to accelerate the global shift towards a sustainable and carbon-neutral world. Our conviction is that investing in Green Assets isn't just smart, it's essential for combating the climate crisis head-on. Requirements: A proven track record in the realm of UX/UI design, notably carving a significant niche within the FinTech domain. A robust portfolio brimming with evidence of your design journey, spotlighting compelling UX/UI endeavours. Experience in Figma, Sketch, Adobe XD, and their ilk. An innate ability to seamlessly convey your design choices and their underlying logic. Practical expertise in orchestrating user research and steering the wheel of usability testing. A love for sustainability, poised to interlace it creatively within the tapestry of your design solutions. Virtuosity in sculpting wireframes, conjuring mock-ups, and breathing life into interactive prototypes. Knowledge of front-end development tools is desirable A profound comprehension of design systems and component libraries. A seasoned hand at designing across diverse devices and platforms, crafting designs that morph elegantly across the responsive spectrum. A savvy interpreter of FinTech regulations and standards, crafting designs that effortlessly dance within the boundaries of guidelines. Responsibilities: Spearhead the creation of intuitive and user-centric interfaces that define the essence of our digital financial platforms. Collaborate seamlessly with cross-functional teams, adeptly translating requirements into vibrant user flows, wireframes, mock-ups, and prototypes. Harness the power of user research and usability testing to unearth invaluable insights. Be a vanguard of design innovation, immersing yourself in the dynamic currents of the FinTech realm and weaving sustainable design practices into the fabric of our solutions. Curate a symphony of design harmony, ensuring each digital interaction adheres faithfully to our brand's guidelines and captures the spirit of consistency. Facilitate insightful design reviews that draw on the perspectives of stakeholders, catalysing a continuous evolution of designs. Forge a seamless bridge with developers, guiding the precise translation of designs into tangible digital reality while furnishing them with the necessary design assets. Be the unwavering advocate for our users, a compass that ensures the final product exceeds the realms of need and expectation. Your touch transforms technology into tailor-made experiences.

Title: Digital Design Lead - Accenture Song Location: London - The work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center. Career Level: 7 Manager Competitive Salary and Package (depending on experience) Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product andexperiencedesign; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise,we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As a team... You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundary less opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. The Role: We are looking for an inspiring Digital Design Lead to work within Spark44's Digital Experience team on two of the most iconic and desirable automotive brands in Great Britain today. The Digital Design Lead will work across both brands on their respective global responsive websites. Both brands continually strive to offer the best online experiences for their current and prospective customers, delivering and impactful, meaningful and beautifully crafted experiences. You will be expected to create and develop outstanding creative concepts across both brands, both for current and future platforms. Role Responsibilities: Concept new ideas working in partnership with a UX architect Deliver inspiring design solutions that exceed expectations Produce dynamic and engaging full-motion prototypes Maintain, develop, and update complex component libraries Work on digital products across both brands Ensure all your own, and teams work, is of the highest possible standard Present ideas and work to the Design Director, Creative Director, clients, and the wider team Take responsibility and ownership for your own, and team projects Collaborate and work dynamically with in a small team You will have extraordinary digital design, motion and craft skills along with detailed understanding of designing intuitive site functionality, interaction, site architecture, user interfaces, navigation and digital experiences, along with component libraries and design systems. Not only will you be tasked with creating original concepts, and beautifully detailed execution, you will also have a strong knowledge of what is technically feasible across multiple platforms, along with a user-centric approach to digital design, combining photography, film, CGI and motion graphics to create interactive stories, prototypes and experiences for big global brands. Show more Show less Qualifications Highly talented Lead Digital Designer within a digital agency, or leading in-house creative team An outstanding portfolio of work which demonstrates mastery of your craft Detailed record of delivering beautiful and meaningful experiences, along with their commercial impact Industry-leading knowledge of interaction, digital, and user experience design Deep understanding of all digital design trends, e-commerce platforms, automotive and luxury brands Detailed experience of creating and developing complex design systems Expert motion graphic/animation/protoyping skills (Principle/Figma) Inspirational - encouraging big ideas and innovative design approaches and processes Ability to work within tight deadlines Creative team leadership, directing and mentoring Senior, Mid & Junior designers Strong teamwork skills and the ability to inspire work of others, including freelancers and 3rd party agencies Proven experience of collaboration with creative, technology, user experience and strategy teams A breadth of experience on multiple platforms - desktop, tablet, mobile Proficient in all Adobe Creative Suite and motion-based software Have a BA in Design, Interactive Media, or related subject (preferred, not essential) What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes (25-30) days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. About Accenture Song We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture Song, we're reimagining business through experience. Website: Industry: Marketing & Advertising Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.