Cambridge University Press & Assessment
Cambridge, UK
Job Title: Senior Delivery Manager
Salary: £50,900 - £68,000
Location: Cambridge/Hybrid with 40-60% of time in the office
Contract: Permanent
Hours: Full time 35 hours per week
Are you passionate about agile delivery and enabling teams to deliver impactful, data-driven outcomes?
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We're looking for an experienced Senior Delivery Manager to join our growing team and help lead the delivery of enterprise data, transformation, and visualisation products and services.
In this pivotal role, you'll work within a product-focused, cross-functional team delivering application and enterprise-level data capabilities, including data warehousing, transformation, reporting, and insight solutions. You'll foster a culture of continuous improvement, enable high-performing team, and help shape the delivery approach across a complex technology landscape.
About the role
What you will do:
Champion agile values and principles, acting as a role model for collaboration, transparency, continuous improvement, and servant leadership.
Lead and support a cross-functional team delivering data and digital capabilities in a complex enterprise environment.
Facilitate effective delivery through strong planning, dependency management, risk management, and stakeholder engagement.
Help teams optimise flow, improve predictability, and continuously improve ways of working.
Own and support release and delivery management processes, ensuring robust governance and successful product launches.
Collaborate closely with Product Owners and Technical leads to support prioritisation, road-mapping, budgeting, and strategic planning.
Build strong relationships with business and technology stakeholders across the organisation.
Work closely with Service Delivery Managers to ensure effective operational management of live services, including incident, problem, and change management considerations.
Ensure technical debt, platform stability, resilience, and operational sustainability are appropriately represented in planning and prioritisation.
Identify and manage risks, dependencies, and delivery impediments across teams and workstreams.
Coach and support the development of colleagues and contribute to the evolution of agile delivery practices across the organisation.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
Proven experience leading agile delivery within cross-functional technology teams using Scrum, Kanban, or scaled agile approaches.
Strong understanding of agile principles, lean delivery practices, and continuous improvement.
Experience delivering complex technology, data, analytics, or transformation initiatives in enterprise environments.
Strong leadership and facilitation skills, with the ability to influence and motivate teams without direct line management responsibility.
Excellent communication, stakeholder management, and problem-solving skills.
A data-informed mindset, with a focus on outcomes, experimentation, learning, and delivering measurable value.
Experience working closely with engineering, architecture, product, and operational teams.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
Experience delivering enterprise data warehousing, data transformation, BI, analytics, or visualisation solutions.
Experience working with cloud data platforms and modern data ecosystems.
Familiarity with operational service management practices and ITIL environments.
If you're ready to lead with agility, enable high-performing teams, and help deliver meaningful enterprise transformation, we'd love to hear from you!
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be [Date]. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. Please expect the following process when applying or this position.
Your CV without a cover letter
4 application questions
First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
Final stage interview: in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
09/06/2026
Full time
Job Title: Senior Delivery Manager
Salary: £50,900 - £68,000
Location: Cambridge/Hybrid with 40-60% of time in the office
Contract: Permanent
Hours: Full time 35 hours per week
Are you passionate about agile delivery and enabling teams to deliver impactful, data-driven outcomes?
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We're looking for an experienced Senior Delivery Manager to join our growing team and help lead the delivery of enterprise data, transformation, and visualisation products and services.
In this pivotal role, you'll work within a product-focused, cross-functional team delivering application and enterprise-level data capabilities, including data warehousing, transformation, reporting, and insight solutions. You'll foster a culture of continuous improvement, enable high-performing team, and help shape the delivery approach across a complex technology landscape.
About the role
What you will do:
Champion agile values and principles, acting as a role model for collaboration, transparency, continuous improvement, and servant leadership.
Lead and support a cross-functional team delivering data and digital capabilities in a complex enterprise environment.
Facilitate effective delivery through strong planning, dependency management, risk management, and stakeholder engagement.
Help teams optimise flow, improve predictability, and continuously improve ways of working.
Own and support release and delivery management processes, ensuring robust governance and successful product launches.
Collaborate closely with Product Owners and Technical leads to support prioritisation, road-mapping, budgeting, and strategic planning.
Build strong relationships with business and technology stakeholders across the organisation.
Work closely with Service Delivery Managers to ensure effective operational management of live services, including incident, problem, and change management considerations.
Ensure technical debt, platform stability, resilience, and operational sustainability are appropriately represented in planning and prioritisation.
Identify and manage risks, dependencies, and delivery impediments across teams and workstreams.
Coach and support the development of colleagues and contribute to the evolution of agile delivery practices across the organisation.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
Proven experience leading agile delivery within cross-functional technology teams using Scrum, Kanban, or scaled agile approaches.
Strong understanding of agile principles, lean delivery practices, and continuous improvement.
Experience delivering complex technology, data, analytics, or transformation initiatives in enterprise environments.
Strong leadership and facilitation skills, with the ability to influence and motivate teams without direct line management responsibility.
Excellent communication, stakeholder management, and problem-solving skills.
A data-informed mindset, with a focus on outcomes, experimentation, learning, and delivering measurable value.
Experience working closely with engineering, architecture, product, and operational teams.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
Experience delivering enterprise data warehousing, data transformation, BI, analytics, or visualisation solutions.
Experience working with cloud data platforms and modern data ecosystems.
Familiarity with operational service management practices and ITIL environments.
If you're ready to lead with agility, enable high-performing teams, and help deliver meaningful enterprise transformation, we'd love to hear from you!
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be [Date]. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. Please expect the following process when applying or this position.
Your CV without a cover letter
4 application questions
First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
Final stage interview: in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Do you have experience of managing applications and platforms? Do you have experience of managing Microsoft 365 applications with strong SharePoint & Purview skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integrations. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. You will act as the subject matter expert on Purview & SharePoint. Essential Experience working in a Business Systems Manager, Platform Manager Applications Manager, Platform Team Lead, Senior Platform Support, or Modern Workplace Lead capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience implementing and managing Microsoft Purview & SharePoint Online. Project Management/Lead experience. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
15/07/2026
Full time
Do you have experience of managing applications and platforms? Do you have experience of managing Microsoft 365 applications with strong SharePoint & Purview skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integrations. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. You will act as the subject matter expert on Purview & SharePoint. Essential Experience working in a Business Systems Manager, Platform Manager Applications Manager, Platform Team Lead, Senior Platform Support, or Modern Workplace Lead capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience implementing and managing Microsoft Purview & SharePoint Online. Project Management/Lead experience. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
As a Senior Product Analyst, you'll own how we measure success, shape the frameworks that guide product decisions, and lead others to embed data driven thinking across our product teams. You'll move seamlessly from strategic thinking to hands on delivery; defining scalable frameworks to drive experimentation maturity and product measurement, partnering with a range of stakeholders to turn insight into meaningful business impact, and coaching others to raise the bar on how we use data to learn fast and scale what works. You'll be a trusted partner to not only Product, Engineering and Marketing, but also our Commercial & Account Management teams- influencing decisions through clarity, storytelling, and commercial insight-living our 'Better Together' value. Reports To: Head of Product and Marketing Analytics Contract Type: Permanent Location: UK Remote (Travel to Richmond, London office around once a month) What You'll Own (The Impact) Fuel the Momentum: Analyse product performance; moving beyond typical funnel metrics, into advanced segmentation, propensity modelling & cohort analysis. You'll identify pain points and opportunities - making valuable recommendations. You don't wait for a ticket; you proactive find opportunities to deliver insight. You'll leverage funnel forensics to pinpoint friction and leakage in the user journey, and develop our behavioural analytics capabilities to understand how users interact with features and what actions drive conversion. Progress over Perfection: Run A/B tests and experimentation outcomes, to get real world data and iterate fast- You'll partner closely with Product & Technology to ensure the optimal balance of rigorous experimentation practice, whilst maintaining release velocity. You'll develop robust hypotheses, conduct pre/post analysis, and bring statistical rigor to the experimentation process. Fearless Storytelling: Use SQL (Databricks via DBT), Power BI, and Google Analytics to translate complex data into clear, persuasive stories & recommendations. You'll be expected to speak up in the room, even if the data tells a tough story. The tools are how you'll get the data, but your story telling abilities will provide the crucial "so what?". Build the Baseline: Help maintain our data taxonomy and event tracking standards. You'll ensure our data is clean so our decisions can be "bold." Beyond governance, you'll act as a domain expert across our digital tooling suite: advising on tagging requirements, event tracking implementation, and attribution; partnering with Engineering to ensure our instrumentation keeps pace with product development. Smash Silos: Partner with Product Managers to validate hypotheses and size opportunities. We win when the whole team succeeds. You'll become a trusted member of the team(s) that you support- becoming a consultative subject matter expert where your voice is as valuable as your insights. Make it self serve: Build, either yourself or with specific BI & Analytics colleagues, data products that empower stakeholders to investigate and answer their own questions. You'll provide guidance, governance and training to raise & maintain the standards for data fluency. The goal is a data literate product organisation, not an Analytics Team bottleneck- freeing your time for deeper insights. What You'll Bring A Challenger Mindset: You are allergic to 'how it's always been done around here' and prefer to ask 'Why?' Technical Foundations: Proficient SQL skills and experience with visualization tools (Looker, Power BI), web analytics (GA, Amplitude). Analytical Grit: You have the resilience to handle honest data and the curiosity to dig deeper when a plan isn't working. Commercial Awareness: Confident operating autonomously in a scaling environment, balancing detail with commercial context. Dynamic Spark: You bring a restless energy and a genuine desire to help us become the undisputed challenger in the UK used car Classifieds marketplace. Perks & Benefits Financials We offer an annual bonus scheme or commission plans for our Commercial team. We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary. Quarterly value led awards with generous cash prizes. Referral Bonus: Recommend a colleague, get £2,000. Work-Life 25 days (plus bank holidays) Hybrid role, two days a week based in our Richmond office Family Enhanced leave after 6 months of service: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay. Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you. Health & Peace of Mind AXA Private Healthcare: High-level coverage for you, partners, and dependents-including pre existing conditions. Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care. Private GP: 24/7 digital access via Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life Life Assurance: 4x basic salary covered by Unum. Specialist Support: Free counseling and menopause/fertility support via Peppy. Your Growth Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development. The Extras Your choice of a MacBook or Windows laptop. : Discounts at over 30,000 retailers and entertainment venues. Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes. Whether it's our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style. Free food & drinks in the office. We're proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket list opportunity to actually play on the pitch yourself, we bring you closer to the action. Diversity & Inclusion at Cazoo & MOTORS The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.
14/07/2026
Full time
As a Senior Product Analyst, you'll own how we measure success, shape the frameworks that guide product decisions, and lead others to embed data driven thinking across our product teams. You'll move seamlessly from strategic thinking to hands on delivery; defining scalable frameworks to drive experimentation maturity and product measurement, partnering with a range of stakeholders to turn insight into meaningful business impact, and coaching others to raise the bar on how we use data to learn fast and scale what works. You'll be a trusted partner to not only Product, Engineering and Marketing, but also our Commercial & Account Management teams- influencing decisions through clarity, storytelling, and commercial insight-living our 'Better Together' value. Reports To: Head of Product and Marketing Analytics Contract Type: Permanent Location: UK Remote (Travel to Richmond, London office around once a month) What You'll Own (The Impact) Fuel the Momentum: Analyse product performance; moving beyond typical funnel metrics, into advanced segmentation, propensity modelling & cohort analysis. You'll identify pain points and opportunities - making valuable recommendations. You don't wait for a ticket; you proactive find opportunities to deliver insight. You'll leverage funnel forensics to pinpoint friction and leakage in the user journey, and develop our behavioural analytics capabilities to understand how users interact with features and what actions drive conversion. Progress over Perfection: Run A/B tests and experimentation outcomes, to get real world data and iterate fast- You'll partner closely with Product & Technology to ensure the optimal balance of rigorous experimentation practice, whilst maintaining release velocity. You'll develop robust hypotheses, conduct pre/post analysis, and bring statistical rigor to the experimentation process. Fearless Storytelling: Use SQL (Databricks via DBT), Power BI, and Google Analytics to translate complex data into clear, persuasive stories & recommendations. You'll be expected to speak up in the room, even if the data tells a tough story. The tools are how you'll get the data, but your story telling abilities will provide the crucial "so what?". Build the Baseline: Help maintain our data taxonomy and event tracking standards. You'll ensure our data is clean so our decisions can be "bold." Beyond governance, you'll act as a domain expert across our digital tooling suite: advising on tagging requirements, event tracking implementation, and attribution; partnering with Engineering to ensure our instrumentation keeps pace with product development. Smash Silos: Partner with Product Managers to validate hypotheses and size opportunities. We win when the whole team succeeds. You'll become a trusted member of the team(s) that you support- becoming a consultative subject matter expert where your voice is as valuable as your insights. Make it self serve: Build, either yourself or with specific BI & Analytics colleagues, data products that empower stakeholders to investigate and answer their own questions. You'll provide guidance, governance and training to raise & maintain the standards for data fluency. The goal is a data literate product organisation, not an Analytics Team bottleneck- freeing your time for deeper insights. What You'll Bring A Challenger Mindset: You are allergic to 'how it's always been done around here' and prefer to ask 'Why?' Technical Foundations: Proficient SQL skills and experience with visualization tools (Looker, Power BI), web analytics (GA, Amplitude). Analytical Grit: You have the resilience to handle honest data and the curiosity to dig deeper when a plan isn't working. Commercial Awareness: Confident operating autonomously in a scaling environment, balancing detail with commercial context. Dynamic Spark: You bring a restless energy and a genuine desire to help us become the undisputed challenger in the UK used car Classifieds marketplace. Perks & Benefits Financials We offer an annual bonus scheme or commission plans for our Commercial team. We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary. Quarterly value led awards with generous cash prizes. Referral Bonus: Recommend a colleague, get £2,000. Work-Life 25 days (plus bank holidays) Hybrid role, two days a week based in our Richmond office Family Enhanced leave after 6 months of service: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay. Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you. Health & Peace of Mind AXA Private Healthcare: High-level coverage for you, partners, and dependents-including pre existing conditions. Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care. Private GP: 24/7 digital access via Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life Life Assurance: 4x basic salary covered by Unum. Specialist Support: Free counseling and menopause/fertility support via Peppy. Your Growth Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development. The Extras Your choice of a MacBook or Windows laptop. : Discounts at over 30,000 retailers and entertainment venues. Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes. Whether it's our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style. Free food & drinks in the office. We're proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket list opportunity to actually play on the pitch yourself, we bring you closer to the action. Diversity & Inclusion at Cazoo & MOTORS The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.
Software Delivery & Transformation Manager Drive large-scale SaaS & software delivery transformation Microsoft stack Hybrid remote - 2/3 days a week in the office in Poole, Dorset. We're partnering with a technology-led organisation undergoing a major digital transformation - and they're looking for a Software Delivery & Transformation Manager to act as a trusted partner to the CTO. This is a high-impact leadership role for someone who blends strong technical depth (C#/.NET, Azure) with a proven ability to lead complex software delivery and transformation at scale, particularly within SaaS or cloud environments. You'll take ownership of a broad transformation portfolio focused on modernising platforms, scaling SaaS capabilities, and improving engineering delivery maturity. This role sits at the intersection of strategy and execution - ideal for someone who enjoys shaping direction but thrives on making delivery happen. Responsibilities Partnering with the CTO to define and deliver the technology transformation roadmap Leading large-scale software delivery and SaaS transformation initiatives Driving adoption of modern engineering practices (DevOps, CI/CD, automation, observability) Bringing structure and clarity to complex, multi-stream delivery programmes Providing technical oversight across a Microsoft stack (C#, .NET, Azure, SQL Server) Challenging architecture and engineering decisions to ensure scalability, resilience and performance Aligning engineering, product, data and operational teams around clear delivery outcomes Managing dependencies, risks and delivery trade-offs across multiple initiatives Communicating progress, risks and value to senior leadership and stakeholders Embedding a culture of continuous improvement, accountability and innovation You're a credible technology leader with a strong track record in software delivery and transformation, ideally within SaaS or cloud-based environments. Key Experience Experience in senior technology / delivery / engineering leadership roles Exposure to large-scale transformation programmes Strong background in software delivery within SaaS or cloud platforms Solid technical expertise in the Microsoft stack (C#, .NET, Azure, SQL Server) Deep understanding of software architecture, engineering quality and system design Experience implementing DevOps and modern delivery practices Comfortable managing multiple workstreams and complex delivery portfolios Strong stakeholder skills, with experience working closely with C-level leadership Exposure to data, AI or platform modernisation initiatives is beneficial Excellent communicator, able to translate complex technical change into clear, business-focused narratives Why This Role? Work directly with a forward-thinking CTO Play a pivotal role in a business-critical transformation journey Combine technical depth with strategic influence Make a visible, lasting impact across a technology-driven organisation If you're motivated by driving meaningful change in complex software environments and want to operate at the heart of a transformation, this is a standout opportunity. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
14/07/2026
Full time
Software Delivery & Transformation Manager Drive large-scale SaaS & software delivery transformation Microsoft stack Hybrid remote - 2/3 days a week in the office in Poole, Dorset. We're partnering with a technology-led organisation undergoing a major digital transformation - and they're looking for a Software Delivery & Transformation Manager to act as a trusted partner to the CTO. This is a high-impact leadership role for someone who blends strong technical depth (C#/.NET, Azure) with a proven ability to lead complex software delivery and transformation at scale, particularly within SaaS or cloud environments. You'll take ownership of a broad transformation portfolio focused on modernising platforms, scaling SaaS capabilities, and improving engineering delivery maturity. This role sits at the intersection of strategy and execution - ideal for someone who enjoys shaping direction but thrives on making delivery happen. Responsibilities Partnering with the CTO to define and deliver the technology transformation roadmap Leading large-scale software delivery and SaaS transformation initiatives Driving adoption of modern engineering practices (DevOps, CI/CD, automation, observability) Bringing structure and clarity to complex, multi-stream delivery programmes Providing technical oversight across a Microsoft stack (C#, .NET, Azure, SQL Server) Challenging architecture and engineering decisions to ensure scalability, resilience and performance Aligning engineering, product, data and operational teams around clear delivery outcomes Managing dependencies, risks and delivery trade-offs across multiple initiatives Communicating progress, risks and value to senior leadership and stakeholders Embedding a culture of continuous improvement, accountability and innovation You're a credible technology leader with a strong track record in software delivery and transformation, ideally within SaaS or cloud-based environments. Key Experience Experience in senior technology / delivery / engineering leadership roles Exposure to large-scale transformation programmes Strong background in software delivery within SaaS or cloud platforms Solid technical expertise in the Microsoft stack (C#, .NET, Azure, SQL Server) Deep understanding of software architecture, engineering quality and system design Experience implementing DevOps and modern delivery practices Comfortable managing multiple workstreams and complex delivery portfolios Strong stakeholder skills, with experience working closely with C-level leadership Exposure to data, AI or platform modernisation initiatives is beneficial Excellent communicator, able to translate complex technical change into clear, business-focused narratives Why This Role? Work directly with a forward-thinking CTO Play a pivotal role in a business-critical transformation journey Combine technical depth with strategic influence Make a visible, lasting impact across a technology-driven organisation If you're motivated by driving meaningful change in complex software environments and want to operate at the heart of a transformation, this is a standout opportunity. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Department Overview The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. Role Description We are seeking a seasoned Senior Project Manager / Business Analyst to lead the end to end delivery of a strategic new product - Precious Metals with Physical Delivery - rollout across our global FX Trading Desk. This is a high visibility, high impact role that sits at the intersection of product, technology, trading, operations, legal, and compliance. The successful candidate will serve as the single delivery authority for the programme, driving execution across multiple business lines and regulatory jurisdictions while maintaining rigorous governance standards. The role demands equal command of structured project delivery and deep analytical capability - someone who can define and challenge requirements with traders and quants in the morning, then present a risk adjusted delivery plan to senior management in the afternoon. Key Responsibilities Programme & Project Delivery Own and drive the full programme lifecycle from initiation through BAU handover, encompassing scope definition, planning, budgeting, execution, and post launch stabilisation. Develop and maintain comprehensive project plans, WBS structures, RAID logs, and dependency maps across APAC, EMEA, and Americas workstreams. Establish and chair cross functional programme governance forums including SteerCo, working groups, and regional stand ups. Proactively identify, escalates, and resolve delivery blockers, managing interdependencies across technology, operations, and front office teams. Ensure on time, on budget delivery with clear milestone accountability and transparent reporting to senior stakeholders. Business Analysis & Requirements Elicit, document, and validate detailed business requirements from FX traders, structurers, sales, and operations across all regions. Translate complex FX product mechanics (spot, forwards, swaps, options, NDFs) into clear functional specifications for technology and vendor teams. Conduct gap analyses between current state workflows and target operating model; define pragmatic solutions with measurable business benefit. Lead user acceptance testing (UAT) strategy and execution, coordinating test scripting, defect triage, and sign off across jurisdictions. Produce high quality artefacts including BRDs, process flows, data dictionaries, traceability matrices, and training materials. Maintain a comprehensive risk and issue register; drive timely mitigation actions with clear ownership. Skills, experience, qualifications and knowledge required Essential Strong experience of combined project management and business analysis within capital markets, with specific exposure to FX products. Demonstrated track record of delivering complex cross border programmes. Deep understanding of FX product types including spot, forwards, FX swaps, vanilla options, NDFs, and structured FX. Deep understanding of operational processes around physical settlement of commodities (Precious Metals) which includes tracking & delivery. Experience navigating regulatory and compliance requirements across multiple jurisdictions (MAS, FCA, CFTC, or equivalent). Strong command of project delivery methodologies including Agile framework. Proficiency in project management tooling (JIRA, Confluence etc.) and business analysis tools. Excellent written and verbal communication skills; proven ability to influence and negotiate without direct authority. Bachelor's degree in Finance, Computer Science, Engineering, or related discipline. Preferred Experience with electronic FX platforms (e.g., 360T, FXall, Bloomberg FXGO, ION, Murex, Calypso, or Finastra). MBA or postgraduate qualification in Finance, Financial Engineering, or related field. Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer Nomura is an Equal Opportunity Employer.
14/07/2026
Full time
Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Department Overview The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. Role Description We are seeking a seasoned Senior Project Manager / Business Analyst to lead the end to end delivery of a strategic new product - Precious Metals with Physical Delivery - rollout across our global FX Trading Desk. This is a high visibility, high impact role that sits at the intersection of product, technology, trading, operations, legal, and compliance. The successful candidate will serve as the single delivery authority for the programme, driving execution across multiple business lines and regulatory jurisdictions while maintaining rigorous governance standards. The role demands equal command of structured project delivery and deep analytical capability - someone who can define and challenge requirements with traders and quants in the morning, then present a risk adjusted delivery plan to senior management in the afternoon. Key Responsibilities Programme & Project Delivery Own and drive the full programme lifecycle from initiation through BAU handover, encompassing scope definition, planning, budgeting, execution, and post launch stabilisation. Develop and maintain comprehensive project plans, WBS structures, RAID logs, and dependency maps across APAC, EMEA, and Americas workstreams. Establish and chair cross functional programme governance forums including SteerCo, working groups, and regional stand ups. Proactively identify, escalates, and resolve delivery blockers, managing interdependencies across technology, operations, and front office teams. Ensure on time, on budget delivery with clear milestone accountability and transparent reporting to senior stakeholders. Business Analysis & Requirements Elicit, document, and validate detailed business requirements from FX traders, structurers, sales, and operations across all regions. Translate complex FX product mechanics (spot, forwards, swaps, options, NDFs) into clear functional specifications for technology and vendor teams. Conduct gap analyses between current state workflows and target operating model; define pragmatic solutions with measurable business benefit. Lead user acceptance testing (UAT) strategy and execution, coordinating test scripting, defect triage, and sign off across jurisdictions. Produce high quality artefacts including BRDs, process flows, data dictionaries, traceability matrices, and training materials. Maintain a comprehensive risk and issue register; drive timely mitigation actions with clear ownership. Skills, experience, qualifications and knowledge required Essential Strong experience of combined project management and business analysis within capital markets, with specific exposure to FX products. Demonstrated track record of delivering complex cross border programmes. Deep understanding of FX product types including spot, forwards, FX swaps, vanilla options, NDFs, and structured FX. Deep understanding of operational processes around physical settlement of commodities (Precious Metals) which includes tracking & delivery. Experience navigating regulatory and compliance requirements across multiple jurisdictions (MAS, FCA, CFTC, or equivalent). Strong command of project delivery methodologies including Agile framework. Proficiency in project management tooling (JIRA, Confluence etc.) and business analysis tools. Excellent written and verbal communication skills; proven ability to influence and negotiate without direct authority. Bachelor's degree in Finance, Computer Science, Engineering, or related discipline. Preferred Experience with electronic FX platforms (e.g., 360T, FXall, Bloomberg FXGO, ION, Murex, Calypso, or Finastra). MBA or postgraduate qualification in Finance, Financial Engineering, or related field. Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer Nomura is an Equal Opportunity Employer.
Job Description The Data Centre Architectural Technical Director leads, develops, and advances the Architectural & Digital Design discipline for data centre projects across the region. This discipline includes Architectural Designers, Technical Architects, BIM Managers, and Digital Delivery Specialists. The Director ensures excellence in design quality, technical execution, innovation, and alignment with global standards. We are looking for a Data Centre Architectural Technical Director to join our talented team at one of our offices in either the UK or Europe. The Data Centre Architectural Technical Director shall: Hold full responsibility and accountability for the Data Centre Architectural & Digital Design discipline. Ensure consistent, high quality deliverables through structured QA/QC processes and technical audits. Support business development through technical expertise, proposal input, and design effort estimation. Maintain deep technical proficiency in data centre architectural design, enabling effective resource planning and project execution. Drive strategic initiatives, innovation, and digital transformation within the discipline. Serve as a subject matter expert (SME) for architectural and digital delivery methodologies. Oversee discipline specific budget management, inter office collaboration, and quality assurance. Ensure alignment with global architectural, BIM, and digital engineering standards, tools, and workflows. Key Responsibilities Project & Technical Leadership Collaborates with Regional Directors, Project Managers, and Proposal Managers to define project scope, complexity, schedule, and design requirements. Assigns appropriate architectural and digital design personnel to ensure cost effective, high quality project delivery. Defines efficient workflows and levels of design detail appropriate for each project phase. Estimates design hours and supports project planning for architectural and BIM deliverables. Ensures accuracy, consistency, and completeness of all architectural outputs in accordance with engineering principles, quality standards, codes, and project schedules. Provides technical guidance, mentorship, and leadership to all discipline members. Strategic & Organisational Leadership Develops a long term strategic plan for the Data Centre Architectural & Digital Design discipline aligned with company goals. Contributes to regional strategic planning and operational improvement initiatives. Leads the Architectural & Digital Design Communities of Practice (CoPs) to advance frameworks, standards, and best practices. Coordinates with global discipline leaders to ensure consistent project execution across all offices. Drives innovation in architectural design, digital delivery, automation, and AI enabled workflows to increase productivity and reduce manual effort. Maintains active engagement with industry bodies, standards groups, and professional associations; encourages team participation for continuous professional development. People Leadership & Capability Development Performs hiring, performance reviews, compensation recommendations, and career development planning. Plans and allocates workload, staffing, and resource distribution across the discipline. Oversees inter office work sharing and outsourcing to external partners. Conducts regular capability assessments to identify skill gaps and implement training or recruitment strategies. Builds a culture of collaboration, inclusivity, and high performance. Leads teams through organisational change and ensures smooth transitions during restructuring or strategic shifts. Technical Excellence & Digital Delivery Ensures quality of all architectural and BIM deliverables, including model federation, coordination, clash detection, digital twins, and immersive visualisation. Oversees digital delivery during construction phases, including progress scanning, model based validation, and integration with 5D-7D digital workflows. Collaborates with project teams to align Levels of Detail (LOD) and digital requirements across project phases. Oversees development of architectural BIM families, templates, and standards aligned with industry and vendor requirements. Reviews and approves BIM Execution Plans for all data centre projects. Supports risk assessments and design reviews, including constructability, safety, and operational risk evaluations. Provides architectural and digital consultancy services as required. Business Development & Client Engagement Participates in business development efforts by identifying opportunities with existing and new clients. Contributes to proposal development, technical presentations, and client meetings. Collaborates with client architectural and technical counterparts to develop design concepts and project strategies. Other Responsibilities Travels to regional offices and client sites to support project and business needs. Leads special projects as assigned. Supports a smooth transition to new organisational structures, addressing concerns and fostering alignment. Promotes company vision, values, and culture across the discipline. Line of Report The Data Centre Architectural Technical Director reports to the Senior Director of Design. The Architectural Technical Director oversees the Architectural Design and Digital Delivery (BIM/VDC) disciplines. Associate Directors and discipline leads report directly to this role. Qualifications & Requirements Extensive experience in architectural design and delivery of data centers, mission critical facilities, or similarly complex technical buildings. Demonstrated ability to lead multidisciplinary design teams and manage large scale technical projects. Strong administrative and organisational skills, with the ability to plan, coordinate, and supervise technical work. Expertise in architectural design software, BIM platforms, and digital engineering workflows. Experience producing and reviewing advanced digital deliverables, including model coordination, clash detection, digital twins, and construction phase digital validation. Excellent interpersonal and communication skills, with the ability to engage effectively with senior stakeholders. Proven ability to lead teams through change and maintain a positive, high performance culture. Strong background in employee engagement, talent development, and succession planning. Ability to work collaboratively in a dynamic, growth oriented environment. A degree or equivalent qualification in Architecture or a related field. Commitment to fostering a culture of innovation, inclusivity, and continuous improvement. All interviews are conducted either in person or virtually, with video required.
14/07/2026
Full time
Job Description The Data Centre Architectural Technical Director leads, develops, and advances the Architectural & Digital Design discipline for data centre projects across the region. This discipline includes Architectural Designers, Technical Architects, BIM Managers, and Digital Delivery Specialists. The Director ensures excellence in design quality, technical execution, innovation, and alignment with global standards. We are looking for a Data Centre Architectural Technical Director to join our talented team at one of our offices in either the UK or Europe. The Data Centre Architectural Technical Director shall: Hold full responsibility and accountability for the Data Centre Architectural & Digital Design discipline. Ensure consistent, high quality deliverables through structured QA/QC processes and technical audits. Support business development through technical expertise, proposal input, and design effort estimation. Maintain deep technical proficiency in data centre architectural design, enabling effective resource planning and project execution. Drive strategic initiatives, innovation, and digital transformation within the discipline. Serve as a subject matter expert (SME) for architectural and digital delivery methodologies. Oversee discipline specific budget management, inter office collaboration, and quality assurance. Ensure alignment with global architectural, BIM, and digital engineering standards, tools, and workflows. Key Responsibilities Project & Technical Leadership Collaborates with Regional Directors, Project Managers, and Proposal Managers to define project scope, complexity, schedule, and design requirements. Assigns appropriate architectural and digital design personnel to ensure cost effective, high quality project delivery. Defines efficient workflows and levels of design detail appropriate for each project phase. Estimates design hours and supports project planning for architectural and BIM deliverables. Ensures accuracy, consistency, and completeness of all architectural outputs in accordance with engineering principles, quality standards, codes, and project schedules. Provides technical guidance, mentorship, and leadership to all discipline members. Strategic & Organisational Leadership Develops a long term strategic plan for the Data Centre Architectural & Digital Design discipline aligned with company goals. Contributes to regional strategic planning and operational improvement initiatives. Leads the Architectural & Digital Design Communities of Practice (CoPs) to advance frameworks, standards, and best practices. Coordinates with global discipline leaders to ensure consistent project execution across all offices. Drives innovation in architectural design, digital delivery, automation, and AI enabled workflows to increase productivity and reduce manual effort. Maintains active engagement with industry bodies, standards groups, and professional associations; encourages team participation for continuous professional development. People Leadership & Capability Development Performs hiring, performance reviews, compensation recommendations, and career development planning. Plans and allocates workload, staffing, and resource distribution across the discipline. Oversees inter office work sharing and outsourcing to external partners. Conducts regular capability assessments to identify skill gaps and implement training or recruitment strategies. Builds a culture of collaboration, inclusivity, and high performance. Leads teams through organisational change and ensures smooth transitions during restructuring or strategic shifts. Technical Excellence & Digital Delivery Ensures quality of all architectural and BIM deliverables, including model federation, coordination, clash detection, digital twins, and immersive visualisation. Oversees digital delivery during construction phases, including progress scanning, model based validation, and integration with 5D-7D digital workflows. Collaborates with project teams to align Levels of Detail (LOD) and digital requirements across project phases. Oversees development of architectural BIM families, templates, and standards aligned with industry and vendor requirements. Reviews and approves BIM Execution Plans for all data centre projects. Supports risk assessments and design reviews, including constructability, safety, and operational risk evaluations. Provides architectural and digital consultancy services as required. Business Development & Client Engagement Participates in business development efforts by identifying opportunities with existing and new clients. Contributes to proposal development, technical presentations, and client meetings. Collaborates with client architectural and technical counterparts to develop design concepts and project strategies. Other Responsibilities Travels to regional offices and client sites to support project and business needs. Leads special projects as assigned. Supports a smooth transition to new organisational structures, addressing concerns and fostering alignment. Promotes company vision, values, and culture across the discipline. Line of Report The Data Centre Architectural Technical Director reports to the Senior Director of Design. The Architectural Technical Director oversees the Architectural Design and Digital Delivery (BIM/VDC) disciplines. Associate Directors and discipline leads report directly to this role. Qualifications & Requirements Extensive experience in architectural design and delivery of data centers, mission critical facilities, or similarly complex technical buildings. Demonstrated ability to lead multidisciplinary design teams and manage large scale technical projects. Strong administrative and organisational skills, with the ability to plan, coordinate, and supervise technical work. Expertise in architectural design software, BIM platforms, and digital engineering workflows. Experience producing and reviewing advanced digital deliverables, including model coordination, clash detection, digital twins, and construction phase digital validation. Excellent interpersonal and communication skills, with the ability to engage effectively with senior stakeholders. Proven ability to lead teams through change and maintain a positive, high performance culture. Strong background in employee engagement, talent development, and succession planning. Ability to work collaboratively in a dynamic, growth oriented environment. A degree or equivalent qualification in Architecture or a related field. Commitment to fostering a culture of innovation, inclusivity, and continuous improvement. All interviews are conducted either in person or virtually, with video required.
Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
14/07/2026
Full time
Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Deerfoot Recruitment Solutions Limited
City, London
VP Communications - Technology Change & Transformation London (Hybrid) | Banking Sector up to £100,000 + Bonus + Benefits Want your voice to shape how a global organisation navigates transformation? This is a rare opportunity for a senior communications leader to take true ownership of a Digital Engineering Services and Solutions function's engagement and communications strategy. You'll sit at the heart of a major technology transformation, working directly with senior leadership to define the narrative, drive change adoption, and build a department's brand and identity from the ground up. If you thrive on influence, strategy and high-stakes stakeholder management, this VP-level role offers genuine scope to make your mark. Key Responsibilities Define, own and deliver the department's international communications and change management strategy, advising executive leadership on positioning and messaging for board meetings, town halls and committees Build and lead a structured, targeted communications plan alongside Department Heads, Product Owners and Portfolio Managers to drive desired outcomes Act as the primary liaison between Corporate Communications, IT Programmes, senior business leaders and end users, managing messaging up and down the organisation Establish and govern communication standards, channels and branding for the department, ensuring alignment with wider enterprise guidelines Drive employee engagement, change adoption and training programmes across new technologies, products and services Continuously engage stakeholders to identify pain points, feed insights back into the business, and manage risk and escalation plans around communication and adoption gaps Support and develop your team, championing an inclusive, values-led, delivery-focused culture What You'll Bring Extensive experience leading Customer Engagement and Communications functions across multiple regions within a regulated environment, ideally financial services A strong track record of owning transformational communications strategy, brand/identity development and narrative-shaping at enterprise level Proven credibility engaging and influencing at executive/board level, with experience in IT change management or technology adoption programmes Extensive people leadership experience, managing large, multi-location teams Exceptional written, verbal and presentation skills, with strong planning and project management capability Desirable: Familiarity with tools such as Adobe Photoshop/Illustrator, Yammer, Slack or Google Workspace, and a relevant degree or professional membership (CIM, PRCA, CIPR) If you're a strategic communications leader ready to shape how a major technology transformation is understood, embraced and delivered, we want to hear from you. Apply now to find out more about this exciting Vice President opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: VP Communications, Head of Communications, Director of Communications, Change and Communications Lead, Internal Communications Director, Customer Engagement Lead, Corporate Communications Director, Business Change and Communications Manager, Stakeholder Engagement Director, Digital Transformation Communications Lead, IT Change Communications Manager, Brand and Communications Director. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
14/07/2026
Full time
VP Communications - Technology Change & Transformation London (Hybrid) | Banking Sector up to £100,000 + Bonus + Benefits Want your voice to shape how a global organisation navigates transformation? This is a rare opportunity for a senior communications leader to take true ownership of a Digital Engineering Services and Solutions function's engagement and communications strategy. You'll sit at the heart of a major technology transformation, working directly with senior leadership to define the narrative, drive change adoption, and build a department's brand and identity from the ground up. If you thrive on influence, strategy and high-stakes stakeholder management, this VP-level role offers genuine scope to make your mark. Key Responsibilities Define, own and deliver the department's international communications and change management strategy, advising executive leadership on positioning and messaging for board meetings, town halls and committees Build and lead a structured, targeted communications plan alongside Department Heads, Product Owners and Portfolio Managers to drive desired outcomes Act as the primary liaison between Corporate Communications, IT Programmes, senior business leaders and end users, managing messaging up and down the organisation Establish and govern communication standards, channels and branding for the department, ensuring alignment with wider enterprise guidelines Drive employee engagement, change adoption and training programmes across new technologies, products and services Continuously engage stakeholders to identify pain points, feed insights back into the business, and manage risk and escalation plans around communication and adoption gaps Support and develop your team, championing an inclusive, values-led, delivery-focused culture What You'll Bring Extensive experience leading Customer Engagement and Communications functions across multiple regions within a regulated environment, ideally financial services A strong track record of owning transformational communications strategy, brand/identity development and narrative-shaping at enterprise level Proven credibility engaging and influencing at executive/board level, with experience in IT change management or technology adoption programmes Extensive people leadership experience, managing large, multi-location teams Exceptional written, verbal and presentation skills, with strong planning and project management capability Desirable: Familiarity with tools such as Adobe Photoshop/Illustrator, Yammer, Slack or Google Workspace, and a relevant degree or professional membership (CIM, PRCA, CIPR) If you're a strategic communications leader ready to shape how a major technology transformation is understood, embraced and delivered, we want to hear from you. Apply now to find out more about this exciting Vice President opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: VP Communications, Head of Communications, Director of Communications, Change and Communications Lead, Internal Communications Director, Customer Engagement Lead, Corporate Communications Director, Business Change and Communications Manager, Stakeholder Engagement Director, Digital Transformation Communications Lead, IT Change Communications Manager, Brand and Communications Director. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
About Scrumconnect Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user-centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research-driven insights. Role Overview We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups. Location Requirement This role requires mandatory travel to Newcastle 3 days per week for on-site collaboration with stakeholders and delivery teams. Key Responsibilities Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders. Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing. Assess how current platform capabilities meet the needs of primary users. Identify gaps, challenges, and opportunities to improve the user experience and platform functionality. Analyse and synthesise research findings into clear insights and actionable recommendations. Develop and maintain a research plan to support future phases of platform development. Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem. Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development. Skills and Experience Proven experience conducting user research within digital product or service environments. Strong experience with qualitative research methods, including interviews, usability testing, and workshops. Ability to analyse research data and translate insights into practical recommendations. Experience working with multi-disciplinary teams, including product managers, designers, and analysts. Strong stakeholder engagement and communication skills. Experience working in complex or public sector environments is desirable. Familiarity with user-centred design principles and best practices. Deliverables User research plan and research framework. Stakeholder and user insight reports. Identification of gaps and improvement opportunities within the platform. Recommendations to improve user experience and platform functionality. Strategy for engaging additional user groups in future phases. Diversity & Inclusion At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.
14/07/2026
About Scrumconnect Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user-centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research-driven insights. Role Overview We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups. Location Requirement This role requires mandatory travel to Newcastle 3 days per week for on-site collaboration with stakeholders and delivery teams. Key Responsibilities Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders. Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing. Assess how current platform capabilities meet the needs of primary users. Identify gaps, challenges, and opportunities to improve the user experience and platform functionality. Analyse and synthesise research findings into clear insights and actionable recommendations. Develop and maintain a research plan to support future phases of platform development. Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem. Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development. Skills and Experience Proven experience conducting user research within digital product or service environments. Strong experience with qualitative research methods, including interviews, usability testing, and workshops. Ability to analyse research data and translate insights into practical recommendations. Experience working with multi-disciplinary teams, including product managers, designers, and analysts. Strong stakeholder engagement and communication skills. Experience working in complex or public sector environments is desirable. Familiarity with user-centred design principles and best practices. Deliverables User research plan and research framework. Stakeholder and user insight reports. Identification of gaps and improvement opportunities within the platform. Recommendations to improve user experience and platform functionality. Strategy for engaging additional user groups in future phases. Diversity & Inclusion At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.
Role/Team overview Our people make Sky a truly exciting and inclusive place to work, where you can proudly be yourself and make real impact to our customers. With 24 million customers in 6 countries, we are Europe's leading media and entertainment brand - and we are truly proud and excited about our products and strive to make our Digital experiences world class. The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across and the My Sky App, reaching millions of customers across Entertainment, Cinema, Sports, Broadband, Mobile and more. We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better, we want to know about it, try it and learn from it. What you'll do Own the end-to-end delivery of merchandising experiences across and the My Sky App, from brief through to publishing and ensuring a high-quality, data-driven and customer-focused experience. Work closely with the wider merchandising and experimentation team to deliver engaging experiences that support Sky's commercial and customer priorities across Cinema, Sports, Broadband, Mobile and TV. Partner with external agencies, our in-house Creative Agency and internal SEO specialists to coordinate copy, creative assets and page builds, ensuring content is delivered on time and supports our SEO and GEO objectives. Use performance data, customer insights and market trends to identify opportunities, and help shape future merchandising activity. Champion a test-and-learn culture by contributing ideas, helping to deliver experiments and applying learnings and industry best practice to continuously improve performance across our digital channels. What you'll bring Essential Criteria : Demonstrable experience delivering digital merchandising, e-commerce or online customer experience initiatives across high-traffic websites or digital platforms, taking ownership from briefing through to publishing while balancing commercial objectives and customer experience. Proven experience working within agile, cross-functional teams, partnering with Product, Marketing, Technology, Creative, Analytics and SEO teams to successfully deliver digital initiatives against business priorities. Experience managing relationships with senior stakeholders (Directors, Heads of Department or equivalent), external agencies and multiple internal teams, influencing priorities, resolving competing demands and ensuring timely delivery. Demonstrable ability to interpret digital performance data, customer insights and market trends to identify opportunities, make evidence-based recommendations and optimise digital customer journeys. Experience coordinating the delivery of digital content across multiple campaigns or areas, managing competing priorities and consistently delivering high-quality work within tight deadlines. Knowledge of SEO principles and digital content best practice, with experience applying these to improve customer experience and performance. Desirable skills and experience: Experience using Content Management Systems (CMS) or digital publishing platforms to create, update and publish digital content. Experience contributing to experimentation programmes, including A/B testing, personalisation or test-and-learn initiatives, using insights and performance data to optimise digital experiences. Experience using digital analytics platforms such as Adobe Analytics, CJA or Contentsquare. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley, Greater London. Our campus is home to a collaborative and creative environment where teams come together to bring ideas to life. With a mix of flexible and office-based working, you'll benefit from both focused time and in-person collaboration. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
14/07/2026
Full time
Role/Team overview Our people make Sky a truly exciting and inclusive place to work, where you can proudly be yourself and make real impact to our customers. With 24 million customers in 6 countries, we are Europe's leading media and entertainment brand - and we are truly proud and excited about our products and strive to make our Digital experiences world class. The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across and the My Sky App, reaching millions of customers across Entertainment, Cinema, Sports, Broadband, Mobile and more. We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better, we want to know about it, try it and learn from it. What you'll do Own the end-to-end delivery of merchandising experiences across and the My Sky App, from brief through to publishing and ensuring a high-quality, data-driven and customer-focused experience. Work closely with the wider merchandising and experimentation team to deliver engaging experiences that support Sky's commercial and customer priorities across Cinema, Sports, Broadband, Mobile and TV. Partner with external agencies, our in-house Creative Agency and internal SEO specialists to coordinate copy, creative assets and page builds, ensuring content is delivered on time and supports our SEO and GEO objectives. Use performance data, customer insights and market trends to identify opportunities, and help shape future merchandising activity. Champion a test-and-learn culture by contributing ideas, helping to deliver experiments and applying learnings and industry best practice to continuously improve performance across our digital channels. What you'll bring Essential Criteria : Demonstrable experience delivering digital merchandising, e-commerce or online customer experience initiatives across high-traffic websites or digital platforms, taking ownership from briefing through to publishing while balancing commercial objectives and customer experience. Proven experience working within agile, cross-functional teams, partnering with Product, Marketing, Technology, Creative, Analytics and SEO teams to successfully deliver digital initiatives against business priorities. Experience managing relationships with senior stakeholders (Directors, Heads of Department or equivalent), external agencies and multiple internal teams, influencing priorities, resolving competing demands and ensuring timely delivery. Demonstrable ability to interpret digital performance data, customer insights and market trends to identify opportunities, make evidence-based recommendations and optimise digital customer journeys. Experience coordinating the delivery of digital content across multiple campaigns or areas, managing competing priorities and consistently delivering high-quality work within tight deadlines. Knowledge of SEO principles and digital content best practice, with experience applying these to improve customer experience and performance. Desirable skills and experience: Experience using Content Management Systems (CMS) or digital publishing platforms to create, update and publish digital content. Experience contributing to experimentation programmes, including A/B testing, personalisation or test-and-learn initiatives, using insights and performance data to optimise digital experiences. Experience using digital analytics platforms such as Adobe Analytics, CJA or Contentsquare. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley, Greater London. Our campus is home to a collaborative and creative environment where teams come together to bring ideas to life. With a mix of flexible and office-based working, you'll benefit from both focused time and in-person collaboration. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're on a mission to make Sky smarter, faster, and more customer-centric by harnessing the power of AI. Sitting at the heart of Sky's Group Architecture function, the AI architecture team blends deep technical expertise with commercial focus to deliver next-gen AI solutions that power everything from customer agent knowledge to conversational AI. As an AI Solution Architect, you'll work alongside data scientists, product thinkers, and domain experts to shape the way Sky uses AI, Agents and large language models to unlock real value across the business. What you'll do Design Enterprise-Grade Solutions: Architect end-to-end systems using AI, Agent Frameworks and LLMs turning business problems into scalable, secure and performant technology blueprints. Partner Strategically: Engage with senior stakeholders across Sky to align AI capabilities with real commercial goals, applying your consulting mindset to shape strategic solutions. Bridge Tech and Business: Act as the connective tissue between engineering, data science, and business units ensuring clarity, alignment and momentum across the delivery lifecycle. Collaborate Cross Functionally: Work closely with developers, architects, project managers and data scientists to bring innovative AI products to life. Mitigate Risk by Design: Anticipate risks and embed security, compliance, and operational resilience into every solution from the ground up. Drive value and impact: steer business and engineering teams towards sustainable AI solutions that deliver real value for the business long term, avoiding duplication and tech debt. Document with Precision: Produce robust architectural documentation, data models, and specifications to guide successful implementation and handover. What you'll bring Proven experience architecting AI solutions in complex, enterprise environments especially involving Agentic, GenAI or LLM technologies. Strong working knowledge of cloud platforms (AWS, Azure, GCP) and their native AI tools and services. Background in consulting or business-facing solution design, with the ability to distil complex requirements into elegant cost-effective architectures. Programming experience and fluency with common AI/ML frameworks, services and deployment practices. Exceptional problem-solving skills and the ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Excellent communication and stakeholder management skills; you're comfortable presenting to execs and collaborating across disciplines. A strategic, problem-solving mindset able to weigh technical trade-offs and drive high-value decisions Essential criteria: Strong solution architecture capability, including the ability to translate business problems into secure, scalable, resilient and cost-effective technology designs. Hands-on knowledge of at least one major cloud platform - AWS, Azure or GCP - including relevant AI, data, integration and deployment services. Desirable skills and experience: Experience with agentic AI patterns, orchestration frameworks, retrieval augmented generation, prompt engineering and responsible AI practices. Knowledge of data architecture, integration patterns, APIs, event-driven design and enterprise platforms used to connect AI solutions into production environments. Experience operating in agile delivery environments, supporting governance forums, architecture reviews and technical decision-making across multi-disciplinary teams. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office space: Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To find out more about working with us, search on social media.
14/07/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're on a mission to make Sky smarter, faster, and more customer-centric by harnessing the power of AI. Sitting at the heart of Sky's Group Architecture function, the AI architecture team blends deep technical expertise with commercial focus to deliver next-gen AI solutions that power everything from customer agent knowledge to conversational AI. As an AI Solution Architect, you'll work alongside data scientists, product thinkers, and domain experts to shape the way Sky uses AI, Agents and large language models to unlock real value across the business. What you'll do Design Enterprise-Grade Solutions: Architect end-to-end systems using AI, Agent Frameworks and LLMs turning business problems into scalable, secure and performant technology blueprints. Partner Strategically: Engage with senior stakeholders across Sky to align AI capabilities with real commercial goals, applying your consulting mindset to shape strategic solutions. Bridge Tech and Business: Act as the connective tissue between engineering, data science, and business units ensuring clarity, alignment and momentum across the delivery lifecycle. Collaborate Cross Functionally: Work closely with developers, architects, project managers and data scientists to bring innovative AI products to life. Mitigate Risk by Design: Anticipate risks and embed security, compliance, and operational resilience into every solution from the ground up. Drive value and impact: steer business and engineering teams towards sustainable AI solutions that deliver real value for the business long term, avoiding duplication and tech debt. Document with Precision: Produce robust architectural documentation, data models, and specifications to guide successful implementation and handover. What you'll bring Proven experience architecting AI solutions in complex, enterprise environments especially involving Agentic, GenAI or LLM technologies. Strong working knowledge of cloud platforms (AWS, Azure, GCP) and their native AI tools and services. Background in consulting or business-facing solution design, with the ability to distil complex requirements into elegant cost-effective architectures. Programming experience and fluency with common AI/ML frameworks, services and deployment practices. Exceptional problem-solving skills and the ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Excellent communication and stakeholder management skills; you're comfortable presenting to execs and collaborating across disciplines. A strategic, problem-solving mindset able to weigh technical trade-offs and drive high-value decisions Essential criteria: Strong solution architecture capability, including the ability to translate business problems into secure, scalable, resilient and cost-effective technology designs. Hands-on knowledge of at least one major cloud platform - AWS, Azure or GCP - including relevant AI, data, integration and deployment services. Desirable skills and experience: Experience with agentic AI patterns, orchestration frameworks, retrieval augmented generation, prompt engineering and responsible AI practices. Knowledge of data architecture, integration patterns, APIs, event-driven design and enterprise platforms used to connect AI solutions into production environments. Experience operating in agile delivery environments, supporting governance forums, architecture reviews and technical decision-making across multi-disciplinary teams. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office space: Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To find out more about working with us, search on social media.
VodafoneThree - Portfolio Planning LeadNewbury, United KingdomApply NowFind out how well you match with this jobRequisition ID283494Date posted06/11/2026 Location: Newbury+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our IT teams, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data. What you'll do Accountable for the IT delivery plan across a c£40m portfolio. Acts as the key interface for the portfolio plan and will work closely with other portfolios and engineering teams to gain commitment to the plan for capacity and scheduling. Acts as the key interlock with the Business Planning function, ensuring timely mobilization of the annual plan of Business project demand. Work with Portfolio Managers and Business Planning to ensure full line of sight is in place for funding across the whole portfolio of demand. Accountable for tracking project and programme dependencies across all other IT portfolios. Drive effective change management within the portfolio to ensure the plan is always relevant, up to date and agile to changing portfolio requirements. Work closely with Product/Portfolio owners at L2 level, and engineering leads to report on and plan effectively the delivery of their portfolios Compiling & owning the IT roadmap for the portfolio, bringing together plans across multiple project streams into one overall perspective and connect the business vision to IT capabilities. Governing portfolios in line with Digital's SAFe ways of working and Technology's VPDL framework and ensuring delivery in line with agreed tolerances. Responsible for ensuring the appropriate engineering capacity is booked in order to meet the plan. Who you are Have experience driving successful & large IT projects A proven track record working in technical delivery teams with an in-depth understanding of the technologies, processes and techniques required for delivering high quality solutions within a fast moving organisation. An understanding of the software development lifecycle including various delivery methodologies with the ability to motivate high performing teams Experience in liaising with senior-level stakeholders and delivering successful change initiatives. Ideally experience delivering in both Waterfall and Scaled Agile environments. A strong all-rounder, who will go deep into the detail of delivery plans to ensure delivery success. Ability to inspire a virtual team of people to achieve the portfolio plan, creating the right environment for them to thrive. Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
14/07/2026
Full time
VodafoneThree - Portfolio Planning LeadNewbury, United KingdomApply NowFind out how well you match with this jobRequisition ID283494Date posted06/11/2026 Location: Newbury+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our IT teams, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data. What you'll do Accountable for the IT delivery plan across a c£40m portfolio. Acts as the key interface for the portfolio plan and will work closely with other portfolios and engineering teams to gain commitment to the plan for capacity and scheduling. Acts as the key interlock with the Business Planning function, ensuring timely mobilization of the annual plan of Business project demand. Work with Portfolio Managers and Business Planning to ensure full line of sight is in place for funding across the whole portfolio of demand. Accountable for tracking project and programme dependencies across all other IT portfolios. Drive effective change management within the portfolio to ensure the plan is always relevant, up to date and agile to changing portfolio requirements. Work closely with Product/Portfolio owners at L2 level, and engineering leads to report on and plan effectively the delivery of their portfolios Compiling & owning the IT roadmap for the portfolio, bringing together plans across multiple project streams into one overall perspective and connect the business vision to IT capabilities. Governing portfolios in line with Digital's SAFe ways of working and Technology's VPDL framework and ensuring delivery in line with agreed tolerances. Responsible for ensuring the appropriate engineering capacity is booked in order to meet the plan. Who you are Have experience driving successful & large IT projects A proven track record working in technical delivery teams with an in-depth understanding of the technologies, processes and techniques required for delivering high quality solutions within a fast moving organisation. An understanding of the software development lifecycle including various delivery methodologies with the ability to motivate high performing teams Experience in liaising with senior-level stakeholders and delivering successful change initiatives. Ideally experience delivering in both Waterfall and Scaled Agile environments. A strong all-rounder, who will go deep into the detail of delivery plans to ensure delivery success. Ability to inspire a virtual team of people to achieve the portfolio plan, creating the right environment for them to thrive. Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Description About the Role As a Lead Delivery Manager, you'll be accountable for the successful delivery of complex digital projects. This could mean leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You may be the most senior line of project escalation or you might work with a delivery principal as part of a wider programme. You'll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You'll work together with the team and stakeholders to identify and manage risks and issues. While you're an expert in agile delivery, you're also pragmatic, able to define a delivery approach and team shape that's appropriate for each specific situation, especially when working with public sector clients. You'll build trust with senior stakeholders, coaching clients throughout the delivery process and using your influence to continuously iterate and improve team processes. You'll also support Product Managers in defining and delivering against a roadmap, helping to monitor project progress and facilitate discussions about backlog priority, scope, and budget. Beyond your project work, you'll be a leader within Made Tech. This includes contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You'll also play a key role in growing Made Tech's impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities. Key Responsibilities Project Level Delivery Assurance Accountable for ensuring delivery success, including scope, budget and quality Report to Heads of Delivery on a weekly basis the status of quality and risk Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting) Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands) Hiring and Careers Support hiring activities including interviewing and outreach Management of Senior Delivery Managers including performance, progression and satisfaction Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for. Growing Made Tech's Impact Support bids, using your knowledge and experience to review and contribute to bids Ensure your clients are motivated to bring repeat business and recommend our services to others Identify opportunities for Made Tech to deliver value for the client beyond the current project Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events Community and Thought Leadership Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech Contribute to a set of centralised resources and templates for potential reuse Contribute to developing a thriving community of practice and shared identity Skills, Knowledge & Expertise Commercial Awareness: You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities. You can demonstrate that a team is on track to meet the deliverables in a Statement of Work, and you can show how you're managing budget and burn down. Performance Management: You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions. You can manage both direct and indirect reports and maintain compliance with all expectations of line management. Risk and Quality Management: You can plan and implement risk management activities including identification, assessment, mitigation, and reporting to key stakeholders. You can ensure delivery teams have appropriate practices in place to define and meet required quality standards. Coaching and Consultancy: You can coach teams to successfully deliver projects and articulate the benefits of a wide variety of delivery approaches, including Kanban, Scrum, Scaled Agile, Waterfall, XP, and Design Sprints. You can describe the fundamentals of best practices in other capabilities like Security, DevOps, User Centred Design, and Data Ethics. You can also explain the GDS service standard and advocate for it with clients. You'll have experience designing and running workshops with clients, including gathering post-workshop feedback. Trust Building: You can build and maintain trust with your seniors, peers, juniors, and client stakeholders, with feedback to demonstrate this. Continuous Improvement: You respond positively to feedback and take corrective action to demonstrate continuous improvement. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers Womxn-in-tech Job Benefits 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.
14/07/2026
Full time
Description About the Role As a Lead Delivery Manager, you'll be accountable for the successful delivery of complex digital projects. This could mean leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You may be the most senior line of project escalation or you might work with a delivery principal as part of a wider programme. You'll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You'll work together with the team and stakeholders to identify and manage risks and issues. While you're an expert in agile delivery, you're also pragmatic, able to define a delivery approach and team shape that's appropriate for each specific situation, especially when working with public sector clients. You'll build trust with senior stakeholders, coaching clients throughout the delivery process and using your influence to continuously iterate and improve team processes. You'll also support Product Managers in defining and delivering against a roadmap, helping to monitor project progress and facilitate discussions about backlog priority, scope, and budget. Beyond your project work, you'll be a leader within Made Tech. This includes contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You'll also play a key role in growing Made Tech's impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities. Key Responsibilities Project Level Delivery Assurance Accountable for ensuring delivery success, including scope, budget and quality Report to Heads of Delivery on a weekly basis the status of quality and risk Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting) Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands) Hiring and Careers Support hiring activities including interviewing and outreach Management of Senior Delivery Managers including performance, progression and satisfaction Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for. Growing Made Tech's Impact Support bids, using your knowledge and experience to review and contribute to bids Ensure your clients are motivated to bring repeat business and recommend our services to others Identify opportunities for Made Tech to deliver value for the client beyond the current project Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events Community and Thought Leadership Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech Contribute to a set of centralised resources and templates for potential reuse Contribute to developing a thriving community of practice and shared identity Skills, Knowledge & Expertise Commercial Awareness: You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities. You can demonstrate that a team is on track to meet the deliverables in a Statement of Work, and you can show how you're managing budget and burn down. Performance Management: You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions. You can manage both direct and indirect reports and maintain compliance with all expectations of line management. Risk and Quality Management: You can plan and implement risk management activities including identification, assessment, mitigation, and reporting to key stakeholders. You can ensure delivery teams have appropriate practices in place to define and meet required quality standards. Coaching and Consultancy: You can coach teams to successfully deliver projects and articulate the benefits of a wide variety of delivery approaches, including Kanban, Scrum, Scaled Agile, Waterfall, XP, and Design Sprints. You can describe the fundamentals of best practices in other capabilities like Security, DevOps, User Centred Design, and Data Ethics. You can also explain the GDS service standard and advocate for it with clients. You'll have experience designing and running workshops with clients, including gathering post-workshop feedback. Trust Building: You can build and maintain trust with your seniors, peers, juniors, and client stakeholders, with feedback to demonstrate this. Continuous Improvement: You respond positively to feedback and take corrective action to demonstrate continuous improvement. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers Womxn-in-tech Job Benefits 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.
We are looking for a Product Owner to join our Recurring Revenue & Subscription team on a maternity cover contract until Sept 2027, based from our Watford office, starting in September. Acting as the link between business stakeholders, development teams and test team, you'll translate business needs into clear requirements and delivery ready backlog items. This role focuses on backlog management, requirements gathering, stakeholder engagement, and delivery support. Ideal for an experienced Product Owner or Senior Business Analyst, you'll work closely with technical teams to ensure solutions meet business objectives and are delivered efficiently. What you will do: Requirements Gathering & Product Definition Gather and define business requirements, translating them into clear user stories, workflows, and acceptance criteria. Maintain a prioritised, delivery ready backlog with clear requirements, dependencies, and business value. Identify gaps and risks to support effective development planning. Delivery & Development Collaboration Work closely with development teams to clarify requirements, support delivery, and remove blockers. Ensure solutions align with business objectives and user needs. Stakeholder Management Partner with business stakeholders to gather feedback, validate requirements, and communicate progress. Provide analysis and recommendations to support decision making. Quality & Continuous Improvement Support testing and validation to ensure solutions meet requirements. Use feedback and data insights to drive continuous improvement and product enhancements. What we ask for: Experience as a Product Owner, Digital Product Manager, Business Analyst, or similar role within a digital or software development environment. Experience working with Agile methodologies, including user story creation, backlog management, and prioritisation. Proficiency in software development platforms such as Jira or Azure DevOps. Proficiency in AI prompt optimization to streamline product workflows, accelerate documentation, or augment daily research. Strong analytical and problem solving skills, with the ability to translate complex business needs into clear, actionable requirements. Excellent communication and stakeholder management skills, with the ability to work effectively across business and technical teams. Highly organised, detail oriented, and proactive, with a strong sense of ownership and accountability. Ability to work independently while remaining aligned to strategic priorities. Experience or knowledge of subscription, SaaS, recurring revenue, usage based products, workflow automation, payment platforms (e.g. Stripe), or secure access systems would be advantageous. Fluent in written and spoken English. What we offer: You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you.
14/07/2026
Full time
We are looking for a Product Owner to join our Recurring Revenue & Subscription team on a maternity cover contract until Sept 2027, based from our Watford office, starting in September. Acting as the link between business stakeholders, development teams and test team, you'll translate business needs into clear requirements and delivery ready backlog items. This role focuses on backlog management, requirements gathering, stakeholder engagement, and delivery support. Ideal for an experienced Product Owner or Senior Business Analyst, you'll work closely with technical teams to ensure solutions meet business objectives and are delivered efficiently. What you will do: Requirements Gathering & Product Definition Gather and define business requirements, translating them into clear user stories, workflows, and acceptance criteria. Maintain a prioritised, delivery ready backlog with clear requirements, dependencies, and business value. Identify gaps and risks to support effective development planning. Delivery & Development Collaboration Work closely with development teams to clarify requirements, support delivery, and remove blockers. Ensure solutions align with business objectives and user needs. Stakeholder Management Partner with business stakeholders to gather feedback, validate requirements, and communicate progress. Provide analysis and recommendations to support decision making. Quality & Continuous Improvement Support testing and validation to ensure solutions meet requirements. Use feedback and data insights to drive continuous improvement and product enhancements. What we ask for: Experience as a Product Owner, Digital Product Manager, Business Analyst, or similar role within a digital or software development environment. Experience working with Agile methodologies, including user story creation, backlog management, and prioritisation. Proficiency in software development platforms such as Jira or Azure DevOps. Proficiency in AI prompt optimization to streamline product workflows, accelerate documentation, or augment daily research. Strong analytical and problem solving skills, with the ability to translate complex business needs into clear, actionable requirements. Excellent communication and stakeholder management skills, with the ability to work effectively across business and technical teams. Highly organised, detail oriented, and proactive, with a strong sense of ownership and accountability. Ability to work independently while remaining aligned to strategic priorities. Experience or knowledge of subscription, SaaS, recurring revenue, usage based products, workflow automation, payment platforms (e.g. Stripe), or secure access systems would be advantageous. Fluent in written and spoken English. What we offer: You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you.
• Lead end-to-end UX design: From discovery and concept through to polished, production-ready interfaces • Build and evolve our design system and component library, establishing consistent standards that scale as the product grows • Run user research, usability testing and stakeholder interviews to ground design decisions in real insight • Partner with Client Success Managers to translate client feedback and business requirements into user-centred design solutions Requirements Proven experience of UX/product design experience, ideally within a SaaS or digital product environment A portfolio that demonstrates strategic thinking, strong visual craft and a clear design process - not just polished deliverables Strong communication skills and the confidence to present and defend your design decisions to varied audiences, including clients The ability to work independently, managing and communicating your workload effectively A genuine curiosity about users, problems and systems ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills UX Design User Research Usability Testing Design System Development Visual Design Prototyping Interaction Design Information Architecture User-Centered Design Design Process Soft Skills Strong Communication Skills Independent Work Curiosity Stakeholder Engagement Presentation Skills
14/07/2026
Full time
• Lead end-to-end UX design: From discovery and concept through to polished, production-ready interfaces • Build and evolve our design system and component library, establishing consistent standards that scale as the product grows • Run user research, usability testing and stakeholder interviews to ground design decisions in real insight • Partner with Client Success Managers to translate client feedback and business requirements into user-centred design solutions Requirements Proven experience of UX/product design experience, ideally within a SaaS or digital product environment A portfolio that demonstrates strategic thinking, strong visual craft and a clear design process - not just polished deliverables Strong communication skills and the confidence to present and defend your design decisions to varied audiences, including clients The ability to work independently, managing and communicating your workload effectively A genuine curiosity about users, problems and systems ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills UX Design User Research Usability Testing Design System Development Visual Design Prototyping Interaction Design Information Architecture User-Centered Design Design Process Soft Skills Strong Communication Skills Independent Work Curiosity Stakeholder Engagement Presentation Skills
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Product Designer You'll be part of the & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book and manage their journeys, ensuring experiences are intuitive, accessible and commercially effective. What you'll do: Drive adherence to design processes and quality standards across multiple product teams Mentor more junior design colleagues Ensure consistency across the wider customer experience Support delivery partners in adhering to processes, timelines and quality standards Design intuitive and effective product experiences informed by customer insight, data and business objectives Leverage customer research and testing methodologies to refine and optimise experiences throughout the design process Lead or participate in workshops to drive alignment, clarity and shared understanding amongst teams and stakeholders Map customer journeys and flows, developing experiences from early concepts through to market-ready solutions Communicate design rationale and justify design decisions to teams and stakeholders Use prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intent Collaborate with Product Owners, developers and scrum team members throughout the product development lifecycle Ensure design solutions align with British Airways standards, accessibility requirements and platform design patterns Socialise work early and often to gather feedback and build alignment Design and maintain components, interactions, transitions and design patterns within the Design System What you'll bring to British Airways: Advanced skills in modern design and prototyping tools, including Figma Deep understanding of customer needs, behaviours and motivations Expertise in human-centred design and Design Thinking methodologies Strong understanding of how research, testing and analytics support the design process Ability to communicate design concepts through sketches, storyboards and interactive prototypes Experience working with and evolving Design Systems Strong interpersonal skills and ability to collaborate across multiple disciplines Customer-centred and evidence-driven mindset Strong product thinking and commercial awareness Collaborative and influential approach Curious, analytical and comfortable working in ambiguity Strategic thinker with strong attention to detail Confident communicator able to engage stakeholders at all levels Outcome-focused approach balancing long-term vision with delivery needs Commitment to accessibility, inclusivity and design quality Proactive approach to identifying opportunities, risks and improvements Passion for supporting the growth and development of others Your experience: 5+ years' experience in UX or Product Design delivering digital product experiences Portfolio demonstrating elegant and intuitive digital product design solutions Experience building multi-channel, device-agnostic digital products Experience working in multidisciplinary teams alongside developers, product managers and stakeholders Fluent in Figma, Zeplin, Miro and other modern design tools Experience working on consumer-facing, revenue-generating products Experience mentoring colleagues or leading design activity Experience delivering mobile application features and product enhancements What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
14/07/2026
Full time
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Product Designer You'll be part of the & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book and manage their journeys, ensuring experiences are intuitive, accessible and commercially effective. What you'll do: Drive adherence to design processes and quality standards across multiple product teams Mentor more junior design colleagues Ensure consistency across the wider customer experience Support delivery partners in adhering to processes, timelines and quality standards Design intuitive and effective product experiences informed by customer insight, data and business objectives Leverage customer research and testing methodologies to refine and optimise experiences throughout the design process Lead or participate in workshops to drive alignment, clarity and shared understanding amongst teams and stakeholders Map customer journeys and flows, developing experiences from early concepts through to market-ready solutions Communicate design rationale and justify design decisions to teams and stakeholders Use prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intent Collaborate with Product Owners, developers and scrum team members throughout the product development lifecycle Ensure design solutions align with British Airways standards, accessibility requirements and platform design patterns Socialise work early and often to gather feedback and build alignment Design and maintain components, interactions, transitions and design patterns within the Design System What you'll bring to British Airways: Advanced skills in modern design and prototyping tools, including Figma Deep understanding of customer needs, behaviours and motivations Expertise in human-centred design and Design Thinking methodologies Strong understanding of how research, testing and analytics support the design process Ability to communicate design concepts through sketches, storyboards and interactive prototypes Experience working with and evolving Design Systems Strong interpersonal skills and ability to collaborate across multiple disciplines Customer-centred and evidence-driven mindset Strong product thinking and commercial awareness Collaborative and influential approach Curious, analytical and comfortable working in ambiguity Strategic thinker with strong attention to detail Confident communicator able to engage stakeholders at all levels Outcome-focused approach balancing long-term vision with delivery needs Commitment to accessibility, inclusivity and design quality Proactive approach to identifying opportunities, risks and improvements Passion for supporting the growth and development of others Your experience: 5+ years' experience in UX or Product Design delivering digital product experiences Portfolio demonstrating elegant and intuitive digital product design solutions Experience building multi-channel, device-agnostic digital products Experience working in multidisciplinary teams alongside developers, product managers and stakeholders Fluent in Figma, Zeplin, Miro and other modern design tools Experience working on consumer-facing, revenue-generating products Experience mentoring colleagues or leading design activity Experience delivering mobile application features and product enhancements What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Product Lead/Head of Product/Lead Product Manager/Senior Product Manager/ Key Summary: FinTech/Payments/In Person Payments - Growth & Commercial focused role but someone with strong API and technical knowledge Overview: We've partnered exclusively with a growing global fintech seeking a Product Lead/Head of Product/Senior Product Manager to lead a key in-person payments product vertical. In this role, you'll work closely with commercial, partner, and technical teams to shape and scale payment capabilities across new customer channels. The business has already established the product foundation, and your focus will be expanding the offering into broader physical and digital acceptance environments. You'll help define how the platform integrates with third-party devices and external technology providers, enabling expansion into new adjacent sectors. Reporting to the Head of Product, you'll act as the bridge between Product, Engineering, and Commercial teams - translating customer outcomes into scalable propositions and functional requirements that support agile delivery. Key focus of the role: Develop a strong understanding of the payments ecosystem within our clients specific niche, including market trends, operators, partners, merchants, and payment schemes. Define the product vision and roadmap for the vertical, evolving it from a standalone capability into a scalable platform proposition. Lead expansion into new acceptance channels and emerging adjacent sectors. Own API strategy and enablement, ensuring seamless integration with partner technologies and external devices. Develop the vision and roadmap for a key new vertical, shifting from a "feature" mindset to a "scalable ecosystem" mindset. Work with commercial and engineering teams to deliver new initiatives from concept through launch. Translate customer needs into prioritised functional requirements for delivery teams. Identify product-market opportunities and drive adoption in new commercial segments. Support strategic partnerships that accelerate product reach and ecosystem growth. What were looking for: Ideally you'll have 5 or more years in Product Management with experience scaling products into new markets or customer segments within the FinTech or Payments domain. Strong experience with payments APIs and in-person transaction environments. Able to engage in technical design discussions around APIs, integrations, and third-party technology ecosystems. Familiarity with agile delivery and regulated payment environments. Proven ability to manage multiple initiatives while balancing commercial priorities and delivery timelines. Degree in Business, Technology, or related field preferred. I am very keen to speak with people on this opportunity, so if you're interested and would like to discuss further. Please share your CV. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
14/07/2026
Full time
Product Lead/Head of Product/Lead Product Manager/Senior Product Manager/ Key Summary: FinTech/Payments/In Person Payments - Growth & Commercial focused role but someone with strong API and technical knowledge Overview: We've partnered exclusively with a growing global fintech seeking a Product Lead/Head of Product/Senior Product Manager to lead a key in-person payments product vertical. In this role, you'll work closely with commercial, partner, and technical teams to shape and scale payment capabilities across new customer channels. The business has already established the product foundation, and your focus will be expanding the offering into broader physical and digital acceptance environments. You'll help define how the platform integrates with third-party devices and external technology providers, enabling expansion into new adjacent sectors. Reporting to the Head of Product, you'll act as the bridge between Product, Engineering, and Commercial teams - translating customer outcomes into scalable propositions and functional requirements that support agile delivery. Key focus of the role: Develop a strong understanding of the payments ecosystem within our clients specific niche, including market trends, operators, partners, merchants, and payment schemes. Define the product vision and roadmap for the vertical, evolving it from a standalone capability into a scalable platform proposition. Lead expansion into new acceptance channels and emerging adjacent sectors. Own API strategy and enablement, ensuring seamless integration with partner technologies and external devices. Develop the vision and roadmap for a key new vertical, shifting from a "feature" mindset to a "scalable ecosystem" mindset. Work with commercial and engineering teams to deliver new initiatives from concept through launch. Translate customer needs into prioritised functional requirements for delivery teams. Identify product-market opportunities and drive adoption in new commercial segments. Support strategic partnerships that accelerate product reach and ecosystem growth. What were looking for: Ideally you'll have 5 or more years in Product Management with experience scaling products into new markets or customer segments within the FinTech or Payments domain. Strong experience with payments APIs and in-person transaction environments. Able to engage in technical design discussions around APIs, integrations, and third-party technology ecosystems. Familiarity with agile delivery and regulated payment environments. Proven ability to manage multiple initiatives while balancing commercial priorities and delivery timelines. Degree in Business, Technology, or related field preferred. I am very keen to speak with people on this opportunity, so if you're interested and would like to discuss further. Please share your CV. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Location The locations for this role are Newport and Titchfield (Fareham). This role requires attendance at an ONS office, where all working days will be office based. The post holder will be expected to work in the office to undertake in-person activities. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. Are you innovative with the energy and motivation to lead exciting technical and cultural change? Our Digital Services (DS) Directorate develops and operates much of the technology and services that ONS uses to deliver. Demand for data and statistics are increasing, and DS has a critical role in enabling the business to meet these demands. We are seeking an experienced, proactive and enthusiastic Senior Infrastructure Engineer who is motivated to take ownership of our Mobile Device Management (MDM) Service within the User Experience & Support Service Team. Job description As a Senior Infrastructure Engineer, you will build, manage, and support the infrastructure services that underpin the Corporate Device and Service operations service. As a Senior infrastructure Engineer in the User Experience and support team you will be responsible for the end-to-end lifecycle management of mobile devices and MacBooks, utilising enterprise platform tools such as Intune, Jamf, Knox, and Apple Business Manager. You will ensure that the service operates effectively, is well-governed, and aligns with both user needs and organisational objectives. This includes maintaining strong control frameworks, delivering high-quality user support, and continuously improving the overall user experience across all managed devices and platforms. We are looking for excellent customer service and interpersonal skills, with the proven ability to deliver quality outputs in a fast-paced environment. You will have the capability to work under pressure and prioritise effectively as well a proven record of stakeholder management with both internal and external customers. You will have the skills to influence and challenge existing processes, using your communication skills to handle challenging conversations. Responsibilities Defining, building, bringing into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services (SaaS, IaaS, and PaaS), products and platforms to serve a variety of user needs. For the services, products and platforms supported you will: Define, Build, operate, configure, monitor and decommission infrastructure services. Manage incidents, requests, changes, and problems. Proactively manage patching, maintenance and upgrade cycles with minimal disruption to live service. Proactively manage configuration, availability, security, capacity, performance, and cost. Engage in continuous improvement activities. Sharing knowledge of tools and techniques and collaborating to improve the capability of the team. Maximise the use of tools and technologies to deliver operational excellence. Participate in BAU and project delivery, providing technical knowledge to add value. Actively participates in the Infrastructure Engineering Community of Practice, identifying good practices operations can adopt and sharing experiences. Take a technical lead in the management of major incidents ensuring that the incident is managed and communicated effectively. Person specification Essential Criteria: Information Security (Working) - Use information security practices and available security controls to contribute to protecting solutions and services. Ownership and Initiative (Working) - Own a problem until a new owner has been found, or the problem has been mitigated or resolved. Troubleshooting and problem resolution (Practitioner) - Break a problem down into its component parts to identify and diagnose root causes. Troubleshoot and identify problems across different technology capabilities. Technical Understanding (Practitioner) - Show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape. Service focus (Practitioner) - Take inputs from various sources and use these to guide the design, development, delivery and operation of a service. You always look to continually improve and get the best out of services you support.
14/07/2026
Full time
Location The locations for this role are Newport and Titchfield (Fareham). This role requires attendance at an ONS office, where all working days will be office based. The post holder will be expected to work in the office to undertake in-person activities. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. Are you innovative with the energy and motivation to lead exciting technical and cultural change? Our Digital Services (DS) Directorate develops and operates much of the technology and services that ONS uses to deliver. Demand for data and statistics are increasing, and DS has a critical role in enabling the business to meet these demands. We are seeking an experienced, proactive and enthusiastic Senior Infrastructure Engineer who is motivated to take ownership of our Mobile Device Management (MDM) Service within the User Experience & Support Service Team. Job description As a Senior Infrastructure Engineer, you will build, manage, and support the infrastructure services that underpin the Corporate Device and Service operations service. As a Senior infrastructure Engineer in the User Experience and support team you will be responsible for the end-to-end lifecycle management of mobile devices and MacBooks, utilising enterprise platform tools such as Intune, Jamf, Knox, and Apple Business Manager. You will ensure that the service operates effectively, is well-governed, and aligns with both user needs and organisational objectives. This includes maintaining strong control frameworks, delivering high-quality user support, and continuously improving the overall user experience across all managed devices and platforms. We are looking for excellent customer service and interpersonal skills, with the proven ability to deliver quality outputs in a fast-paced environment. You will have the capability to work under pressure and prioritise effectively as well a proven record of stakeholder management with both internal and external customers. You will have the skills to influence and challenge existing processes, using your communication skills to handle challenging conversations. Responsibilities Defining, building, bringing into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services (SaaS, IaaS, and PaaS), products and platforms to serve a variety of user needs. For the services, products and platforms supported you will: Define, Build, operate, configure, monitor and decommission infrastructure services. Manage incidents, requests, changes, and problems. Proactively manage patching, maintenance and upgrade cycles with minimal disruption to live service. Proactively manage configuration, availability, security, capacity, performance, and cost. Engage in continuous improvement activities. Sharing knowledge of tools and techniques and collaborating to improve the capability of the team. Maximise the use of tools and technologies to deliver operational excellence. Participate in BAU and project delivery, providing technical knowledge to add value. Actively participates in the Infrastructure Engineering Community of Practice, identifying good practices operations can adopt and sharing experiences. Take a technical lead in the management of major incidents ensuring that the incident is managed and communicated effectively. Person specification Essential Criteria: Information Security (Working) - Use information security practices and available security controls to contribute to protecting solutions and services. Ownership and Initiative (Working) - Own a problem until a new owner has been found, or the problem has been mitigated or resolved. Troubleshooting and problem resolution (Practitioner) - Break a problem down into its component parts to identify and diagnose root causes. Troubleshoot and identify problems across different technology capabilities. Technical Understanding (Practitioner) - Show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape. Service focus (Practitioner) - Take inputs from various sources and use these to guide the design, development, delivery and operation of a service. You always look to continually improve and get the best out of services you support.
