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senior customer experience manager
Evolve IT Support
2nd Line IT Support Engineer
Evolve IT Support Uttoxeter, Staffordshire
Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.
Akkodis
Product Manager (AI/Innovation)
Akkodis
Product Manager (AI/Innovation) Contract: 6 months (Likely Extension) Rate: Up to £900 per day (Inside IR35) Location: Remote with occasional travel to London/Berkshire (1-2 days a month) The Opportunity We're supporting a major UK organisation that is investing heavily in innovation and emerging technologies to create new digital products and services. This isn't a traditional Product Manager role focused solely on backlog management or incremental feature delivery. We're looking for someone with a genuine passion for creating new products, exploring new ideas and taking concepts from discovery through to delivery. You'll work with cross-functional teams to identify opportunities, validate ideas and shape innovative products that deliver commercial value. What You'll Be Doing Lead the end-to-end product life cycle from idea generation through to MVP and live deployment. Work closely with engineering, design and business stakeholders to build innovative digital products. Drive product discovery, customer research and experimentation to validate new concepts. Develop product strategy, vision and roadmaps aligned to business objectives. Identify opportunities to leverage emerging technologies, including AI where appropriate, to create customer and commercial value. Define and prioritise product backlogs based on customer needs, commercial impact and business priorities. Build strong relationships with senior stakeholders, influencing investment decisions and product direction. Measure product success using customer feedback, commercial outcomes and product metrics. We're Looking For Someone Who Has Significant experience as a Product Manager delivering digital products from concept through to launch. A genuine passion for building products rather than simply maintaining existing ones. Strong product discovery experience including customer research, experimentation and validation. A creative, innovation-focused mindset with the ability to challenge conventional thinking. Experience working within commercially focused product organisations where customer value and business outcomes drive decision making. Excellent stakeholder management skills with the ability to influence senior leaders. Experience working within Agile product teams. Desirable Experience building AI-enabled or data-driven products. Exposure to Generative AI, Machine Learning or other emerging technologies. Experience working in innovation, incubation or venture-style product environments. Experience taking products from idea through MVP to scaled production. Background working across multiple products or innovation portfolios. The Ideal Person This role would suit someone who enjoys creating new products rather than inheriting mature ones. You'll naturally be curious, commercially minded and comfortable working with ambiguity. You're someone who enjoys asking "What should we build next?" rather than simply "What's next on the backlog?" You'll combine strong product management fundamentals with an entrepreneurial mindset and be excited by turning new ideas into products that deliver measurable business value. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/07/2026
Contractor
Product Manager (AI/Innovation) Contract: 6 months (Likely Extension) Rate: Up to £900 per day (Inside IR35) Location: Remote with occasional travel to London/Berkshire (1-2 days a month) The Opportunity We're supporting a major UK organisation that is investing heavily in innovation and emerging technologies to create new digital products and services. This isn't a traditional Product Manager role focused solely on backlog management or incremental feature delivery. We're looking for someone with a genuine passion for creating new products, exploring new ideas and taking concepts from discovery through to delivery. You'll work with cross-functional teams to identify opportunities, validate ideas and shape innovative products that deliver commercial value. What You'll Be Doing Lead the end-to-end product life cycle from idea generation through to MVP and live deployment. Work closely with engineering, design and business stakeholders to build innovative digital products. Drive product discovery, customer research and experimentation to validate new concepts. Develop product strategy, vision and roadmaps aligned to business objectives. Identify opportunities to leverage emerging technologies, including AI where appropriate, to create customer and commercial value. Define and prioritise product backlogs based on customer needs, commercial impact and business priorities. Build strong relationships with senior stakeholders, influencing investment decisions and product direction. Measure product success using customer feedback, commercial outcomes and product metrics. We're Looking For Someone Who Has Significant experience as a Product Manager delivering digital products from concept through to launch. A genuine passion for building products rather than simply maintaining existing ones. Strong product discovery experience including customer research, experimentation and validation. A creative, innovation-focused mindset with the ability to challenge conventional thinking. Experience working within commercially focused product organisations where customer value and business outcomes drive decision making. Excellent stakeholder management skills with the ability to influence senior leaders. Experience working within Agile product teams. Desirable Experience building AI-enabled or data-driven products. Exposure to Generative AI, Machine Learning or other emerging technologies. Experience working in innovation, incubation or venture-style product environments. Experience taking products from idea through MVP to scaled production. Background working across multiple products or innovation portfolios. The Ideal Person This role would suit someone who enjoys creating new products rather than inheriting mature ones. You'll naturally be curious, commercially minded and comfortable working with ambiguity. You're someone who enjoys asking "What should we build next?" rather than simply "What's next on the backlog?" You'll combine strong product management fundamentals with an entrepreneurial mindset and be excited by turning new ideas into products that deliver measurable business value. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Pontoon
Senior UX Researcher (Software Platform)
Pontoon
Senior UX Researcher (Software Platform) Retail Hybrid: 2 days per week in London Initially until end of year £700 per day In short: We're in the discovery phase of designing a new Software Platform to be used by all of our developers, architects etc and we require a classic IT UX Researcher to assist in building the strategy with our Product Team. In full: Job purpose: Leading any UX research initiative which have been flagged as high priority or highly strategic projects. This may include leading a team of researchers to ensure that timelines and quality of research conducted is met to a high standard. Responsibilities: . Work closely with business stakeholders to ensure that business needs are captured while also advocating the voice of the customer. Ability to conduct briefing and visionary workshops with senior stakeholders to better understand the direction and specific research needs. . Exploring ways of working across the research team, to ensure quality of research is met. Thus supporting associates and mid-weight researchers throughout the research phase. . Take a supporting role to help project teams define, influence, and drive the user experience vision for projects. . Manage agency relationships for key projects, while also thinking about how to build internal capabilities to drive a customer centric culture. . Work closely with the Product and UX Design teams to ensure research insights are incorporated. Support the Product and Design teams in establishing successful processes and ways of working. . Develop relationships across the business to collate existing data and insights to inform product strategy and areas of opportunity. Become an advocate of UX Research and suggest how research can be incorporated during stakeholder meetings. . Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking. . Support the UX research manager and design leads to identify and prioritise research needs, avoiding duplication and aligning best practice. . To support the team in defining, influencing and driving the user experience vision for projects. This may require to plan and drive the execution of design projects from inception to completion, collaborating with other design lead, where relevant. Skills required: UX qualitative & quantitative research Interviewing and listening Usability testing Communication (report writing, notes taking and presentation) Workshop facilitation Curiosity and Learning Communication and Influencing Strategic Thinking and Problem Solving Data Analytics and Insights Product Methodologies Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
27/07/2026
Contractor
Senior UX Researcher (Software Platform) Retail Hybrid: 2 days per week in London Initially until end of year £700 per day In short: We're in the discovery phase of designing a new Software Platform to be used by all of our developers, architects etc and we require a classic IT UX Researcher to assist in building the strategy with our Product Team. In full: Job purpose: Leading any UX research initiative which have been flagged as high priority or highly strategic projects. This may include leading a team of researchers to ensure that timelines and quality of research conducted is met to a high standard. Responsibilities: . Work closely with business stakeholders to ensure that business needs are captured while also advocating the voice of the customer. Ability to conduct briefing and visionary workshops with senior stakeholders to better understand the direction and specific research needs. . Exploring ways of working across the research team, to ensure quality of research is met. Thus supporting associates and mid-weight researchers throughout the research phase. . Take a supporting role to help project teams define, influence, and drive the user experience vision for projects. . Manage agency relationships for key projects, while also thinking about how to build internal capabilities to drive a customer centric culture. . Work closely with the Product and UX Design teams to ensure research insights are incorporated. Support the Product and Design teams in establishing successful processes and ways of working. . Develop relationships across the business to collate existing data and insights to inform product strategy and areas of opportunity. Become an advocate of UX Research and suggest how research can be incorporated during stakeholder meetings. . Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking. . Support the UX research manager and design leads to identify and prioritise research needs, avoiding duplication and aligning best practice. . To support the team in defining, influencing and driving the user experience vision for projects. This may require to plan and drive the execution of design projects from inception to completion, collaborating with other design lead, where relevant. Skills required: UX qualitative & quantitative research Interviewing and listening Usability testing Communication (report writing, notes taking and presentation) Workshop facilitation Curiosity and Learning Communication and Influencing Strategic Thinking and Problem Solving Data Analytics and Insights Product Methodologies Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Data Centre Strategy & Offering Manager - Go-To-Market
LA International Computer Consultants Ltd
Data Centre Strategy & Offering Manager - Remote Working You will work across business, technology, sales, delivery, and partner organisations to create compelling offerings that align with market demand and long-term business growth. The position is ideal for an experienced technology strategist with a strong background in Data Centre solutions, portfolio management, and go-to-market strategy. Data Centre Strategy & Offering Manager Responsibilities Define and deliver the UK Data Centre strategy, vision, and roadmap. Develop compelling Data Centre value propositions and service offerings. Manage the full life cycle of Data Centre offerings from concept through to retirement. Develop go-to-market strategies that drive customer demand and business growth. Work closely with internal technology teams, partners, and global stakeholders to align portfolio strategy. Lead portfolio transformation initiatives to support future business objectives. Enable sales and delivery teams with the knowledge, tools, and collateral required to position offerings successfully. Promote Data Centre capabilities through engagement with customers, partners, vendors, and industry analysts. Monitor market trends and emerging technologies to ensure the portfolio remains competitive and relevant. Data Centre Strategy & Offering Manager Skills and Experience Extensive experience developing Data Centre strategy and technology offerings. Must have Go-To-Market experience within the development of Data Centre Offerings. Extensive expertise in attraction to sell the development offerings. Proven experience within a global systems integrator or Data Centre specialist organisation. Strong portfolio management and product life cycle. Deep understanding of Data Centre technologies, including AI, High Performance Computing (HPC), Quantum, and cloud infrastructure. Strong commercial awareness with the ability to translate strategy into business outcomes. Excellent stakeholder management skills across senior business, technology, partner, and vendor communities. Experience leading cross-functional initiatives within large enterprise environments. Strong analytical, strategic thinking, and problem-solving skills. Experience working within multinational or global organisations. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
27/07/2026
Contractor
Data Centre Strategy & Offering Manager - Remote Working You will work across business, technology, sales, delivery, and partner organisations to create compelling offerings that align with market demand and long-term business growth. The position is ideal for an experienced technology strategist with a strong background in Data Centre solutions, portfolio management, and go-to-market strategy. Data Centre Strategy & Offering Manager Responsibilities Define and deliver the UK Data Centre strategy, vision, and roadmap. Develop compelling Data Centre value propositions and service offerings. Manage the full life cycle of Data Centre offerings from concept through to retirement. Develop go-to-market strategies that drive customer demand and business growth. Work closely with internal technology teams, partners, and global stakeholders to align portfolio strategy. Lead portfolio transformation initiatives to support future business objectives. Enable sales and delivery teams with the knowledge, tools, and collateral required to position offerings successfully. Promote Data Centre capabilities through engagement with customers, partners, vendors, and industry analysts. Monitor market trends and emerging technologies to ensure the portfolio remains competitive and relevant. Data Centre Strategy & Offering Manager Skills and Experience Extensive experience developing Data Centre strategy and technology offerings. Must have Go-To-Market experience within the development of Data Centre Offerings. Extensive expertise in attraction to sell the development offerings. Proven experience within a global systems integrator or Data Centre specialist organisation. Strong portfolio management and product life cycle. Deep understanding of Data Centre technologies, including AI, High Performance Computing (HPC), Quantum, and cloud infrastructure. Strong commercial awareness with the ability to translate strategy into business outcomes. Excellent stakeholder management skills across senior business, technology, partner, and vendor communities. Experience leading cross-functional initiatives within large enterprise environments. Strong analytical, strategic thinking, and problem-solving skills. Experience working within multinational or global organisations. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Exit Manager - DV Cleared - Excellent Rates Negotiable
LA International Computer Consultants Ltd Basingstoke, Hampshire
Exit Manager Must have an Active DV Clearance Exit Manager Responsibilities Lead coordination between customers, internal teams, and incoming suppliers. Design and deliver end-to-end exit and transition plans aligned to contractual obligations. Ensure all exit and close-down activities are completed successfully. Engage with senior customer and internal stakeholders throughout the transition process. Manage knowledge transfer, documentation, and asset handover activities. Mitigate risks relating to service continuity, data integrity, and commercial exposure. Interpret and implement exit clauses within contracts, MSAs, and SOWs. Provide governance, reporting, and oversight across all exit activities. Support dispute avoidance and resolution where required. Exit Manager Skills and Experience Proven experience in exit management, service transition, or complex programme delivery. Background within consulting, systems integration, or managed services environments. Strong understanding of commercial contracts and delivery frameworks. Excellent stakeholder management and conflict resolution skills. Experience managing multiple priorities within enterprise-scale environments. Exposure to cloud, data, or Microsoft technology ecosystems. Strong planning, leadership, and communication capability. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
27/07/2026
Contractor
Exit Manager Must have an Active DV Clearance Exit Manager Responsibilities Lead coordination between customers, internal teams, and incoming suppliers. Design and deliver end-to-end exit and transition plans aligned to contractual obligations. Ensure all exit and close-down activities are completed successfully. Engage with senior customer and internal stakeholders throughout the transition process. Manage knowledge transfer, documentation, and asset handover activities. Mitigate risks relating to service continuity, data integrity, and commercial exposure. Interpret and implement exit clauses within contracts, MSAs, and SOWs. Provide governance, reporting, and oversight across all exit activities. Support dispute avoidance and resolution where required. Exit Manager Skills and Experience Proven experience in exit management, service transition, or complex programme delivery. Background within consulting, systems integration, or managed services environments. Strong understanding of commercial contracts and delivery frameworks. Excellent stakeholder management and conflict resolution skills. Experience managing multiple priorities within enterprise-scale environments. Exposure to cloud, data, or Microsoft technology ecosystems. Strong planning, leadership, and communication capability. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Cloud Engineering Manager
Betfair Ltd Leeds, Yorkshire
Cloud Engineering Manager Role purpose: Flutter Technology is recruiting a Cloud Engineering Manager responsible for leading a team of engineers that will drive the implementation, automation, and operation of our greenfield AWS cloud platform. The platform will underpin the global services consumed by the group's well known betting brands. This role offers a fantastic opportunity to influence the technology choices across Flutter's cloud hosting platforms. You will work with all brands across the group to migrate and modernise their services, deliver technology solutions to meet their needs, and promote knowledge sharing within the engineering community. You will also contribute to the evaluation and selection of AWS services, code and configuration management tools, and other components essential for achieving our group's strategic objectives. You must be effective at articulating technology requirements, promoting cloud enablement, migrations and the methodologies required to reduce risk and achieve desired outcomes. Responsibilities Team Leadership & People Management Lead and scale engineering teams of 5+ members, demonstrating ability to hire, develop, and retain high performing talent. Manage performance reviews, capability assessments, and conduct difficult conversations (performance improvement plans, terminations). Build psychological safety and foster collaborative team cultures in technically demanding environments. Communicate complex technical concepts and infrastructure decisions to non technical audiences. Network Implementation & Engineering: Support the implementation of scalable, secure, and high performing cloud network solutions across multiple AWS regions based on approved architectural designs. Network Implementation & Engineering Build and operate Flutter's global hybrid network infrastructure, utilizing primarily AWS native services alongside on premises solutions, implementing advanced routing architectures, IP address management, centralized ingress/egress control, and enterprise wide network security services. Spearhead network deployment and operations using Infrastructure as Code (IaC) methodologies with tools such as CDK, Typescript, Terraform or CloudFormation. Ensure compliance with security frameworks, regulatory requirements, and industry standards across all network implementations. Contribute to network technology roadmaps and strategy based on hands on implementation experience and operational insights. Set technical implementation standards, enforce networking best practices, and provide mentorship to engineering teams. Support cloud architecture and Flutter Function leads with developing the cloud technology roadmap and strategy. Operational Excellence Create and drive adoption of standard operating procedures, policies, runbooks, and operational manuals. Assume guardianship of network infrastructure code and artefact repositories, ensuring adherence to best practices. Proactively identify and mitigate network risks, ensure robust disaster recovery strategies, and lead major incident response efforts. Write and review platform code, offering constructive feedback to ensure code quality. Drive continuous improvement in network monitoring, observability, and performance optimisation. Build and maintain on call rotations; manage escalation paths and ensure appropriate coverage for 24/7 operations. Establish and enforce service level agreements (SLAs) and key performance indicators (KPIs) for infrastructure services. Collaboration & Knowledge Sharing Facilitate the development and communication of Flutter Group standards for network design, development, and deployment. Enable and support engineering teams with the adoption of cloud networking services through training initiatives and workshops. Cultivate relationships with other pivotal Flutter group functions and identify opportunities for strategic collaboration. Liaise with third party vendors, AWS, and partners on networking solutions and integrations. Write and maintain comprehensive technical documentation, runbooks, and operational guides. Competencies Building Support: We establish close relationships with our stakeholders, underpinned by trust, integrity, and respect, and can build awareness, understanding, and positive momentum behind the group technology strategy, often without being able to assert authority. Objective: We are impartial and unbiased, ensuring equal treatment for all and that decisions are based on objective criteria. Collaborative: We work effectively and in partnership with our stakeholders on shared goals that align towards the achievement of the group strategy, fostering a collaborative environment and assuming the role of leader when required. Adaptable: We understand and appreciate different and opposing perspectives on an issue and can adapt our approach to achieve a successful outcome. Strategic Thinking: We think about the big picture and use that perspective to support our divisions to achieve competitive advantage through greater agility, faster time to market and a better customer experience. Strategic Communication: We are proactive and considered in our approach to stakeholder communications, actively listening, providing constructive feedback and helping others to consider new perspectives. Experience Proven experience leading and managing engineering teams, including hiring, performance management, and career development of engineers at varying levels of seniority. Experience building and operating network infrastructure across multiple AWS accounts and regions, supporting high availability, multi region workloads. Deep understanding of AWS networking services including but not limited to: Cloud WAN, Transit Gateway, VPC design, AWS Network Firewall, Direct Connect, VPN, Route53, Outpost, VPC Endpoints, load balancing services (ALB, NLB, GWLB), and VPC Lattice. Proven experience with network security implementation, including firewall policy development (AWS Network Firewall, Palo Alto), IDS/IPS management (Suricata), network segmentation, and compliance frameworks. Experience with source control management (Git, GitHub) and CI/CD pipeline integration for network automation. Demonstrated experience mentoring and coaching engineers at varying levels of seniority, with a track record of supporting career progression and capability uplift within teams. Leads engineering teams using agile delivery methodologies; applies agile principles pragmatically to infrastructure work including sprint planning, backlog management, and continuous improvement. Leads incident response, change management, and problem resolution processes, accountable for post incident reviews, risk identification, and implementation of corrective actions. Bonus Bonus points for previous software engineering experience (Python, TypeScript, Go), Wi Fi infrastructure (Cisco, Aruba), container networking (EKS, ECS), AWS certifications, or experience in highly regulated industries.
27/07/2026
Full time
Cloud Engineering Manager Role purpose: Flutter Technology is recruiting a Cloud Engineering Manager responsible for leading a team of engineers that will drive the implementation, automation, and operation of our greenfield AWS cloud platform. The platform will underpin the global services consumed by the group's well known betting brands. This role offers a fantastic opportunity to influence the technology choices across Flutter's cloud hosting platforms. You will work with all brands across the group to migrate and modernise their services, deliver technology solutions to meet their needs, and promote knowledge sharing within the engineering community. You will also contribute to the evaluation and selection of AWS services, code and configuration management tools, and other components essential for achieving our group's strategic objectives. You must be effective at articulating technology requirements, promoting cloud enablement, migrations and the methodologies required to reduce risk and achieve desired outcomes. Responsibilities Team Leadership & People Management Lead and scale engineering teams of 5+ members, demonstrating ability to hire, develop, and retain high performing talent. Manage performance reviews, capability assessments, and conduct difficult conversations (performance improvement plans, terminations). Build psychological safety and foster collaborative team cultures in technically demanding environments. Communicate complex technical concepts and infrastructure decisions to non technical audiences. Network Implementation & Engineering: Support the implementation of scalable, secure, and high performing cloud network solutions across multiple AWS regions based on approved architectural designs. Network Implementation & Engineering Build and operate Flutter's global hybrid network infrastructure, utilizing primarily AWS native services alongside on premises solutions, implementing advanced routing architectures, IP address management, centralized ingress/egress control, and enterprise wide network security services. Spearhead network deployment and operations using Infrastructure as Code (IaC) methodologies with tools such as CDK, Typescript, Terraform or CloudFormation. Ensure compliance with security frameworks, regulatory requirements, and industry standards across all network implementations. Contribute to network technology roadmaps and strategy based on hands on implementation experience and operational insights. Set technical implementation standards, enforce networking best practices, and provide mentorship to engineering teams. Support cloud architecture and Flutter Function leads with developing the cloud technology roadmap and strategy. Operational Excellence Create and drive adoption of standard operating procedures, policies, runbooks, and operational manuals. Assume guardianship of network infrastructure code and artefact repositories, ensuring adherence to best practices. Proactively identify and mitigate network risks, ensure robust disaster recovery strategies, and lead major incident response efforts. Write and review platform code, offering constructive feedback to ensure code quality. Drive continuous improvement in network monitoring, observability, and performance optimisation. Build and maintain on call rotations; manage escalation paths and ensure appropriate coverage for 24/7 operations. Establish and enforce service level agreements (SLAs) and key performance indicators (KPIs) for infrastructure services. Collaboration & Knowledge Sharing Facilitate the development and communication of Flutter Group standards for network design, development, and deployment. Enable and support engineering teams with the adoption of cloud networking services through training initiatives and workshops. Cultivate relationships with other pivotal Flutter group functions and identify opportunities for strategic collaboration. Liaise with third party vendors, AWS, and partners on networking solutions and integrations. Write and maintain comprehensive technical documentation, runbooks, and operational guides. Competencies Building Support: We establish close relationships with our stakeholders, underpinned by trust, integrity, and respect, and can build awareness, understanding, and positive momentum behind the group technology strategy, often without being able to assert authority. Objective: We are impartial and unbiased, ensuring equal treatment for all and that decisions are based on objective criteria. Collaborative: We work effectively and in partnership with our stakeholders on shared goals that align towards the achievement of the group strategy, fostering a collaborative environment and assuming the role of leader when required. Adaptable: We understand and appreciate different and opposing perspectives on an issue and can adapt our approach to achieve a successful outcome. Strategic Thinking: We think about the big picture and use that perspective to support our divisions to achieve competitive advantage through greater agility, faster time to market and a better customer experience. Strategic Communication: We are proactive and considered in our approach to stakeholder communications, actively listening, providing constructive feedback and helping others to consider new perspectives. Experience Proven experience leading and managing engineering teams, including hiring, performance management, and career development of engineers at varying levels of seniority. Experience building and operating network infrastructure across multiple AWS accounts and regions, supporting high availability, multi region workloads. Deep understanding of AWS networking services including but not limited to: Cloud WAN, Transit Gateway, VPC design, AWS Network Firewall, Direct Connect, VPN, Route53, Outpost, VPC Endpoints, load balancing services (ALB, NLB, GWLB), and VPC Lattice. Proven experience with network security implementation, including firewall policy development (AWS Network Firewall, Palo Alto), IDS/IPS management (Suricata), network segmentation, and compliance frameworks. Experience with source control management (Git, GitHub) and CI/CD pipeline integration for network automation. Demonstrated experience mentoring and coaching engineers at varying levels of seniority, with a track record of supporting career progression and capability uplift within teams. Leads engineering teams using agile delivery methodologies; applies agile principles pragmatically to infrastructure work including sprint planning, backlog management, and continuous improvement. Leads incident response, change management, and problem resolution processes, accountable for post incident reviews, risk identification, and implementation of corrective actions. Bonus Bonus points for previous software engineering experience (Python, TypeScript, Go), Wi Fi infrastructure (Cisco, Aruba), container networking (EKS, ECS), AWS certifications, or experience in highly regulated industries.
Identity & Access Management (IAM) Senior Manager/Director
3004 Avanade UK Limited Company
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
27/07/2026
Full time
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
Head of Digital Design (12 Month Maternity Cover FTC)
Charlotte Tilbury
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
27/07/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
CRM Transformation Lead - Salesforce
Focus Cloud Limited
Position: CRM Transformation Lead - Salesforce Employment Type: Contract Start: ASAP(August/September 2026) Duration: 6Months Location: London, UK (Hybrid - 2 days p/w office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client - Partnered with a global leader in digital transformation and IT services, working with some of the world's biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership . Role - We are seeking an experienced CRM Transformation Lead to lead enterprise-scale CRM transformation programmes, combining strategic product leadership, business change, customer experience and technology delivery. You will define CRM strategy, shape transformation roadmaps, engage senior stakeholders and lead the successful delivery of complex digital transformation initiatives. Working across business, product, technology and architecture teams, you will implement modern CRM capabilities that improve customer outcomes, operational efficiency and organisational performance. Key Responsibilities Lead end-to-end CRM transformation programmes, ensuring alignment with business strategy, governance, budgets, timelines and delivery objectives. Define CRM strategy, product vision, transformation roadmaps and target operating models to enhance customer experience and business performance. Build trusted relationships with senior stakeholders, acting as a strategic advisor across business, product, technology and operations. Lead CRM product management activities, including requirements gathering, backlog prioritisation and translating business needs into scalable solutions. Provide expertise across Salesforce and enterprise CRM, integrating Customer 360, data platforms, AI, automation and Contact Centre (CCaaS) technologies. Drive change management, business readiness and user adoption to maximise transformation success and long-term value. Ensure CRM solutions are secure, scalable and aligned with enterprise architecture, governance and industry best practice. Lead cross-functional delivery teams, managing programme risks, dependencies and stakeholder expectations. Identify opportunities to leverage AI, analytics and emerging technologies to improve customer and colleague experiences. Support solution shaping, proposals, pre-sales activities and thought leadership. Key Skills Proven experience as a CRM Transformation Lead, Salesforce Solution Architect, CRM Programme Manager, CRM Practice Lead or Enterprise Architect , delivering enterprise CRM and digital transformation programmes. Hands-on experience with Salesforce Service Cloud, Experience Cloud, Data Cloud (Customer 360) and wider Salesforce CRM solutions. Strong expertise in CRM strategy, product management, target operating models, transformation roadmaps and business process optimisation. Deep understanding of enterprise architecture, integrating CRM with data platforms, AI, automation, APIs and Contact Centre (CCaaS) technologies. Experience gathering and prioritising requirements, managing product backlogs and delivering scalable, user-focused CRM solutions. Strong knowledge of Agile, Scrum or SAFe , with experience managing governance, budgets, risks and multi-disciplinary delivery teams. Excellent stakeholder management skills with the ability to influence senior executives, business leaders, product owners and technology teams. Experience leading organisational change, business readiness and user adoption across large transformation programmes. Strong understanding of CRM architecture, Customer 360, data governance, security and compliance, with experience leveraging AI and analytics to improve customer experience. Experience supporting solution design, RFPs, proposals and business development. Experience within Public Sector, Government, Healthcare or other highly regulated environments is highly desirable. If you are interested or would like to know more, please email (see below) with your CV and availability to speak. Applicants must be UK residents with a valid right to work in the UK.
27/07/2026
Contractor
Position: CRM Transformation Lead - Salesforce Employment Type: Contract Start: ASAP(August/September 2026) Duration: 6Months Location: London, UK (Hybrid - 2 days p/w office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client - Partnered with a global leader in digital transformation and IT services, working with some of the world's biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership . Role - We are seeking an experienced CRM Transformation Lead to lead enterprise-scale CRM transformation programmes, combining strategic product leadership, business change, customer experience and technology delivery. You will define CRM strategy, shape transformation roadmaps, engage senior stakeholders and lead the successful delivery of complex digital transformation initiatives. Working across business, product, technology and architecture teams, you will implement modern CRM capabilities that improve customer outcomes, operational efficiency and organisational performance. Key Responsibilities Lead end-to-end CRM transformation programmes, ensuring alignment with business strategy, governance, budgets, timelines and delivery objectives. Define CRM strategy, product vision, transformation roadmaps and target operating models to enhance customer experience and business performance. Build trusted relationships with senior stakeholders, acting as a strategic advisor across business, product, technology and operations. Lead CRM product management activities, including requirements gathering, backlog prioritisation and translating business needs into scalable solutions. Provide expertise across Salesforce and enterprise CRM, integrating Customer 360, data platforms, AI, automation and Contact Centre (CCaaS) technologies. Drive change management, business readiness and user adoption to maximise transformation success and long-term value. Ensure CRM solutions are secure, scalable and aligned with enterprise architecture, governance and industry best practice. Lead cross-functional delivery teams, managing programme risks, dependencies and stakeholder expectations. Identify opportunities to leverage AI, analytics and emerging technologies to improve customer and colleague experiences. Support solution shaping, proposals, pre-sales activities and thought leadership. Key Skills Proven experience as a CRM Transformation Lead, Salesforce Solution Architect, CRM Programme Manager, CRM Practice Lead or Enterprise Architect , delivering enterprise CRM and digital transformation programmes. Hands-on experience with Salesforce Service Cloud, Experience Cloud, Data Cloud (Customer 360) and wider Salesforce CRM solutions. Strong expertise in CRM strategy, product management, target operating models, transformation roadmaps and business process optimisation. Deep understanding of enterprise architecture, integrating CRM with data platforms, AI, automation, APIs and Contact Centre (CCaaS) technologies. Experience gathering and prioritising requirements, managing product backlogs and delivering scalable, user-focused CRM solutions. Strong knowledge of Agile, Scrum or SAFe , with experience managing governance, budgets, risks and multi-disciplinary delivery teams. Excellent stakeholder management skills with the ability to influence senior executives, business leaders, product owners and technology teams. Experience leading organisational change, business readiness and user adoption across large transformation programmes. Strong understanding of CRM architecture, Customer 360, data governance, security and compliance, with experience leveraging AI and analytics to improve customer experience. Experience supporting solution design, RFPs, proposals and business development. Experience within Public Sector, Government, Healthcare or other highly regulated environments is highly desirable. If you are interested or would like to know more, please email (see below) with your CV and availability to speak. Applicants must be UK residents with a valid right to work in the UK.
Kronospan
Business Development Manager
Kronospan Chester, Cheshire
Business Development Manager - KronoBuild Chirk, Wrexham - Employees can work remotely Full-Time, Permanent Do you love the thrill of opening a new account and turning a cold introduction into a long-term customer Kronospan is looking for a driven, relationship-building Business Development Manager to grow our KronoDesign portfolio across distribution, manufacturing and merchant customers. Kronospan is one of the world's largest manufacturers of wood-based panels and decorative surfaces. Our melamine faced boards, HPL, compact and lacquered panels are used every day in furniture, interiors and construction projects around the globe. This is your chance to represent a genuinely market-leading product range, with the backing and resource of a global manufacturer, while having real ownership of your own new business pipeline. Job Description This is a new business role first and foremost. You'll spend your time: Opening new accounts across distribution, manufacturing and merchant businesses. Building and driving a pipeline of qualified new business opportunities. Winning new supply agreements and specification opportunities for our decorative and melamine faced ranges. Building senior relationships with buyers and decision-makers. Representing KronoDesign at industry events and exhibitions. Keeping a finger on the pulse of the decorative panels market and feeding insight back into the business. Qualifications: A proven new business hunter with a track record of opening accounts and hitting growth targets. Experience selling into distribution, manufacturing and/or merchant channels. Background in panel products, decorative surfaces, timber, building materials or a related trade sector (melamine / panel experience is a big plus). Confident negotiator, comfortable at Senior Buyer level. Self-starter who is organised, resilient and energised by the chase of new business. Full, clean driving licence and willingness to travel. Additional Information: Competitive base salary with a performance-related bonus tied to new business growth. Car allowance. The backing of a market-leading manufacturer and an extensive decorative range. Genuine autonomy to build and own your territory. A supportive team and clear route for career progression within KronoDesign. When you click apply you will be taken to our careers page to complete your application.
27/07/2026
Full time
Business Development Manager - KronoBuild Chirk, Wrexham - Employees can work remotely Full-Time, Permanent Do you love the thrill of opening a new account and turning a cold introduction into a long-term customer Kronospan is looking for a driven, relationship-building Business Development Manager to grow our KronoDesign portfolio across distribution, manufacturing and merchant customers. Kronospan is one of the world's largest manufacturers of wood-based panels and decorative surfaces. Our melamine faced boards, HPL, compact and lacquered panels are used every day in furniture, interiors and construction projects around the globe. This is your chance to represent a genuinely market-leading product range, with the backing and resource of a global manufacturer, while having real ownership of your own new business pipeline. Job Description This is a new business role first and foremost. You'll spend your time: Opening new accounts across distribution, manufacturing and merchant businesses. Building and driving a pipeline of qualified new business opportunities. Winning new supply agreements and specification opportunities for our decorative and melamine faced ranges. Building senior relationships with buyers and decision-makers. Representing KronoDesign at industry events and exhibitions. Keeping a finger on the pulse of the decorative panels market and feeding insight back into the business. Qualifications: A proven new business hunter with a track record of opening accounts and hitting growth targets. Experience selling into distribution, manufacturing and/or merchant channels. Background in panel products, decorative surfaces, timber, building materials or a related trade sector (melamine / panel experience is a big plus). Confident negotiator, comfortable at Senior Buyer level. Self-starter who is organised, resilient and energised by the chase of new business. Full, clean driving licence and willingness to travel. Additional Information: Competitive base salary with a performance-related bonus tied to new business growth. Car allowance. The backing of a market-leading manufacturer and an extensive decorative range. Genuine autonomy to build and own your territory. A supportive team and clear route for career progression within KronoDesign. When you click apply you will be taken to our careers page to complete your application.
Senior Android Developer
Moneysupermarket Group
Location: London (Dean Street, Soho) Hybrid: 2 days in the office per week Level: Senior Why Join Us? At MONY Group, we help millions of people save money when it matters most. Through MoneySuperMarket, MoneySavingExpert, Quidco, and our B2B partnerships, we reach over 24 million unique monthly visitors, saving UK households billions of pounds every year. It's something we're proud of, and you could be part of it. We're creative, collaborative, and ambitious. It's hard work, but it's worth it: you'll leave each day knowing you've made a real difference to our customers and to your team. What Makes Us Different A workplace full of personality; open minded, diverse, and inclusive. Teams that go beyond comparison, working together to innovate and deliver world class experiences. A culture where everyone belongs and every voice matters. About the Role We're looking for an experienced Senior Android Developer to join our Mobile Collective, supporting and growing apps across MoneySavingExpert, Quidco, and MoneySuperMarket. You'll work in full stack, multi disciplinary squads, collaborating with product managers, designers, and engineers. Expect hands on involvement across the entire SDLC, from design and implementation to testing, deployment, and maintenance. We're an AI enabled engineering organisation, using tools like GitHub Copilot and ChatGPT to accelerate delivery and improve code quality. If you're excited about leveraging AI to build better products, you'll fit right in. What You'll Do Lead feature delivery and drive technical strategy within your team. Collaborate with product and design teams for pixel perfect implementation. Write clean, maintainable Kotlin code using Jetpack Compose. Champion best practices: TDD, pairing, mob programming, and continuous delivery. Ensure security is baked in from the start. Debug, optimise, and maintain a high performing codebase. Stay ahead of Android trends and bring fresh ideas to the table. Mentor and support team growth. What We're Looking For Proven experience building Android apps with Kotlin and Jetpack Compose. Strong understanding of mobile architecture and design patterns. Passion for agile development and shipping value fast. Experience with Espresso for testing and Git for version control. Comfortable using AI coding assistants to boost productivity. A collaborative mindset and a drive for continuous improvement. Why MONY Group? Hybrid working: 2 days in the office, the rest where you work best. Learning culture: Dedicated time for development, LinkedIn Learning license, and regular conference attendance. Community: Hack days, socials, and annual Product & Tech meetups. Career growth: Clear progression framework and opportunities to move across teams. Rewards & Benefits 27 days holiday (rising to 30) + bank holidays Bonus scheme Pension up to 6% employer contribution Enhanced shared parental leave (6 months paid for both parents) Work from anywhere scheme (2 weeks per year) Mental health platform access, financial coaching, and more Interview Process A call with one of our Talent Acquisition Team. An interview split into three sections with technical ability questions, a paired programming exercise, and behavioural questions. Our Commitment We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We're an inclusive, anti racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We're a place where you can be you. Our customers and users come from different backgrounds, as do our colleagues. We welcome applications from everyone, and particularly encourage women and Black, Asian and ethnic minority candidates to apply as we're actively building representation that's more closely reflective of the communities we serve. Our appointments are made on merit, following a robust and objective assessment process, and the candidate with the highest score is offered the role. If you're passionate about our purpose of helping households save money and excited about what you could accomplish here, we'd love to hear from you. Ready to Go Beyond Comparison? If you'd like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know and we'll be happy to help. You can contact the recruiter for this role, Tom at .
27/07/2026
Full time
Location: London (Dean Street, Soho) Hybrid: 2 days in the office per week Level: Senior Why Join Us? At MONY Group, we help millions of people save money when it matters most. Through MoneySuperMarket, MoneySavingExpert, Quidco, and our B2B partnerships, we reach over 24 million unique monthly visitors, saving UK households billions of pounds every year. It's something we're proud of, and you could be part of it. We're creative, collaborative, and ambitious. It's hard work, but it's worth it: you'll leave each day knowing you've made a real difference to our customers and to your team. What Makes Us Different A workplace full of personality; open minded, diverse, and inclusive. Teams that go beyond comparison, working together to innovate and deliver world class experiences. A culture where everyone belongs and every voice matters. About the Role We're looking for an experienced Senior Android Developer to join our Mobile Collective, supporting and growing apps across MoneySavingExpert, Quidco, and MoneySuperMarket. You'll work in full stack, multi disciplinary squads, collaborating with product managers, designers, and engineers. Expect hands on involvement across the entire SDLC, from design and implementation to testing, deployment, and maintenance. We're an AI enabled engineering organisation, using tools like GitHub Copilot and ChatGPT to accelerate delivery and improve code quality. If you're excited about leveraging AI to build better products, you'll fit right in. What You'll Do Lead feature delivery and drive technical strategy within your team. Collaborate with product and design teams for pixel perfect implementation. Write clean, maintainable Kotlin code using Jetpack Compose. Champion best practices: TDD, pairing, mob programming, and continuous delivery. Ensure security is baked in from the start. Debug, optimise, and maintain a high performing codebase. Stay ahead of Android trends and bring fresh ideas to the table. Mentor and support team growth. What We're Looking For Proven experience building Android apps with Kotlin and Jetpack Compose. Strong understanding of mobile architecture and design patterns. Passion for agile development and shipping value fast. Experience with Espresso for testing and Git for version control. Comfortable using AI coding assistants to boost productivity. A collaborative mindset and a drive for continuous improvement. Why MONY Group? Hybrid working: 2 days in the office, the rest where you work best. Learning culture: Dedicated time for development, LinkedIn Learning license, and regular conference attendance. Community: Hack days, socials, and annual Product & Tech meetups. Career growth: Clear progression framework and opportunities to move across teams. Rewards & Benefits 27 days holiday (rising to 30) + bank holidays Bonus scheme Pension up to 6% employer contribution Enhanced shared parental leave (6 months paid for both parents) Work from anywhere scheme (2 weeks per year) Mental health platform access, financial coaching, and more Interview Process A call with one of our Talent Acquisition Team. An interview split into three sections with technical ability questions, a paired programming exercise, and behavioural questions. Our Commitment We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We're an inclusive, anti racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We're a place where you can be you. Our customers and users come from different backgrounds, as do our colleagues. We welcome applications from everyone, and particularly encourage women and Black, Asian and ethnic minority candidates to apply as we're actively building representation that's more closely reflective of the communities we serve. Our appointments are made on merit, following a robust and objective assessment process, and the candidate with the highest score is offered the role. If you're passionate about our purpose of helping households save money and excited about what you could accomplish here, we'd love to hear from you. Ready to Go Beyond Comparison? If you'd like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know and we'll be happy to help. You can contact the recruiter for this role, Tom at .
Lead Business Analyst
慨正橡扯 Leeds, Yorkshire
As our new Lead Business Analyst - Data, you will be the heartbeat of our Data Domain analysis capability. In this pivotal hands on leader role, you will be responsible for the coordination of business analysis efforts within your domain, ensuring the right people are working on the right initiatives. You will balance hands on strategic analysis with the line management and development of your team, ensuring we continue to deliver actionable insights to the business. As our Lead Business Analyst - Data, you'll have access to a wide range of benefits, including: Hybrid working (we're in the office 2 days per week). Colleague discounts on flight Jet2holidays. Competitive salary and benefits package (including our discretionary profit share scheme). At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. What you'll be doing: Partner closely with Product Managers, Business Stakeholders, Architects, and Engineering Managers to break down complex portfolio epics and strategic initiatives into smaller, iterative value drops. Coordinate the allocation of Business Analysis resources across Pre Delivery and Delivery to ensure analysis momentum. Retain hands on responsibility for the elicitation and analysis of critical or strategic initiatives, setting the standard for the team. Work hand in hand with Agile Delivery Leads, ensuring impediments, risks and dependencies are understood and managed effectively. Act as the driving force for AI and agentic tool adoption within the BA workflow, automating routine documentation, user story creation, and requirement mapping. Decouple delivery demand from headcount growth by discovering and implementing clever, AI augmented workflows that maximise squad throughput. Champion the use of advanced Business Process Modelling and Data Modelling (e.g. Entity Relationship Diagrams) within the team, ensuring complex workflows and data structures are accurately visualised and governed. Take responsibility for the Line Management of Business Analysts within your domain, executing regular 1 to 1s, conducting performance reviews, and building targeted development plans. Drive the continuous professional development of your team, ensuring knowledge is shared across data domains and that analysts are upskilled in the latest modern data pipelines and tools. Lead the peer review process alongside Senior BAs to ensure all requirements, business rules, and models meet our high quality standards before development begins. Work alongside the Business Analyst Manager to identify talent, conduct interviews, and onboard new members into the team. Partner with counterparts in Application Development to ensure analysis is aligned, dependencies are managed, and the end to end data journey is understood. Champion the translation of complex business concepts into robust functional and non functional requirements, partnering continuously with Architects and Engineering Managers to shape technical design and ensure absolute clarity of business value. Orchestrate the strategic allocation of Business Analysts across Agile Release Trains and value streams, ensuring teams are sustainably resourced to maintain continuous delivery and alignment with enterprise agile cadences. What you'll have: Extensive experience as a Business Analyst with a strong record of delivering value in complex Data Domains. Proven experience in Line Management, with a passion for developing people, conducting performance reviews, and building high performing teams. Expert level understanding of the Scaled Agile Framework (SAFe) and how product, architecture, and engineering interface within an Agile Release Train (ART). Experience working with Engineering Managers and Delivery Leads to triage and allocate work in a fast paced Agile environment. Strong experience operating within complex, data centric enterprise environments (Business Intelligence, Data Warehousing, Data Science, or Analytics Engineering). Conceptual and practical familiarity with modern cloud data platforms (Snowflake, AWS) and data pipelines (dbt, ETL/ELT workflows). Active curiosity and comfort leveraging Generative AI tools to streamline administrative and analytical outputs. Expert level skills in Requirements Engineering, Business Process Modelling (e.g. UML Activity Diagrams, BPMN), and Data Modelling (e.g. Entity Relationship Diagrams). Exceptional storytelling and translation skills-capable of refining complex data engineering issues for business executives and business needs for technical squads. The ability to see the "bigger picture," understanding how data flows across different delivery domains, data domains and managing dependencies accordingly. Exceptional communication skills, capable of influencing senior stakeholders and managing expectations at a strategic level. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
27/07/2026
Full time
As our new Lead Business Analyst - Data, you will be the heartbeat of our Data Domain analysis capability. In this pivotal hands on leader role, you will be responsible for the coordination of business analysis efforts within your domain, ensuring the right people are working on the right initiatives. You will balance hands on strategic analysis with the line management and development of your team, ensuring we continue to deliver actionable insights to the business. As our Lead Business Analyst - Data, you'll have access to a wide range of benefits, including: Hybrid working (we're in the office 2 days per week). Colleague discounts on flight Jet2holidays. Competitive salary and benefits package (including our discretionary profit share scheme). At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. What you'll be doing: Partner closely with Product Managers, Business Stakeholders, Architects, and Engineering Managers to break down complex portfolio epics and strategic initiatives into smaller, iterative value drops. Coordinate the allocation of Business Analysis resources across Pre Delivery and Delivery to ensure analysis momentum. Retain hands on responsibility for the elicitation and analysis of critical or strategic initiatives, setting the standard for the team. Work hand in hand with Agile Delivery Leads, ensuring impediments, risks and dependencies are understood and managed effectively. Act as the driving force for AI and agentic tool adoption within the BA workflow, automating routine documentation, user story creation, and requirement mapping. Decouple delivery demand from headcount growth by discovering and implementing clever, AI augmented workflows that maximise squad throughput. Champion the use of advanced Business Process Modelling and Data Modelling (e.g. Entity Relationship Diagrams) within the team, ensuring complex workflows and data structures are accurately visualised and governed. Take responsibility for the Line Management of Business Analysts within your domain, executing regular 1 to 1s, conducting performance reviews, and building targeted development plans. Drive the continuous professional development of your team, ensuring knowledge is shared across data domains and that analysts are upskilled in the latest modern data pipelines and tools. Lead the peer review process alongside Senior BAs to ensure all requirements, business rules, and models meet our high quality standards before development begins. Work alongside the Business Analyst Manager to identify talent, conduct interviews, and onboard new members into the team. Partner with counterparts in Application Development to ensure analysis is aligned, dependencies are managed, and the end to end data journey is understood. Champion the translation of complex business concepts into robust functional and non functional requirements, partnering continuously with Architects and Engineering Managers to shape technical design and ensure absolute clarity of business value. Orchestrate the strategic allocation of Business Analysts across Agile Release Trains and value streams, ensuring teams are sustainably resourced to maintain continuous delivery and alignment with enterprise agile cadences. What you'll have: Extensive experience as a Business Analyst with a strong record of delivering value in complex Data Domains. Proven experience in Line Management, with a passion for developing people, conducting performance reviews, and building high performing teams. Expert level understanding of the Scaled Agile Framework (SAFe) and how product, architecture, and engineering interface within an Agile Release Train (ART). Experience working with Engineering Managers and Delivery Leads to triage and allocate work in a fast paced Agile environment. Strong experience operating within complex, data centric enterprise environments (Business Intelligence, Data Warehousing, Data Science, or Analytics Engineering). Conceptual and practical familiarity with modern cloud data platforms (Snowflake, AWS) and data pipelines (dbt, ETL/ELT workflows). Active curiosity and comfort leveraging Generative AI tools to streamline administrative and analytical outputs. Expert level skills in Requirements Engineering, Business Process Modelling (e.g. UML Activity Diagrams, BPMN), and Data Modelling (e.g. Entity Relationship Diagrams). Exceptional storytelling and translation skills-capable of refining complex data engineering issues for business executives and business needs for technical squads. The ability to see the "bigger picture," understanding how data flows across different delivery domains, data domains and managing dependencies accordingly. Exceptional communication skills, capable of influencing senior stakeholders and managing expectations at a strategic level. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Senior Service Delivery Manager for Satellite & Telecom
Inbound Talent Livingston, West Lothian
Inbound Talent is recruiting a Service Delivery Manager in Livingston, United Kingdom. This customer-facing role is crucial for managing the service experience of strategic accounts and involves collaboration with sales, projects, and support departments to ensure high-level service delivery. The ideal candidate will have proven experience in service delivery management or customer success, exceptional communication skills, and a proactive approach. The position also offers attractive benefits including performance-based commission and private medical insurance.
27/07/2026
Full time
Inbound Talent is recruiting a Service Delivery Manager in Livingston, United Kingdom. This customer-facing role is crucial for managing the service experience of strategic accounts and involves collaboration with sales, projects, and support departments to ensure high-level service delivery. The ideal candidate will have proven experience in service delivery management or customer success, exceptional communication skills, and a proactive approach. The position also offers attractive benefits including performance-based commission and private medical insurance.
Capital One
Senior Software Development Engineer - SRE
Capital One Nottingham, Nottinghamshire
Role Overview Senior Software Development Engineer - SRE This role will lead the planning and implementation of key SRE initiatives for our cloud based back end services, driving performance, stability, and scalability while fostering a culture of quality, security, and resilience. Responsibilities You will technically lead a group of engineers responsible for maintaining and improving our back end services for our most critical customer and/or data applications within the cloud. Through your team and hands on engineering, help to shape and deliver the goals and vision set out by your Site Reliability Engineering Manager (SREM). Contribute to the major optimisation and improvement themes within the team. Identifying opportunities to reduce operational overheads through observability and service automation. Drive engineering best practice (e.g., Operational Excellence, Security, Quality, Resilience etc.) and set standards across the team and wider SRE community. Innovate within your team and contribute within your technical domain. Deliver key pieces of intent from inception through to design and hands on delivery, in collaboration with your SREM. Estimate, scope and plan your work within an agile environment. Qualifications Production grade experience of developing and managing APIs using Java & Springboot. Excellent understanding of SOLID principles, SOA, HTTP and REST. Good knowledge of Maven or Gradle. Production experience running microservices on container orchestration architectures. Passionate about API testing utilising tools similar to Wiremock, Pact, Postman and Cucumber. Good understanding of API authentication and authorisation mechanisms like OAuth. Knowledge using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Development experience within a cloud environment. Strong experience in back end architectural and design patterns. Able to effectively communicate and partner across engineering to maximise inner sourcing opportunities and reduce waste. Extensive knowledge to successfully identify, troubleshoot and pre empt operational issues. Proactive approach to problem determination, identifying areas for improvement and system bottlenecks. Strong communication skills with proven ability to challenge and motivate technical teams. Learning & Growth Opportunities Broadening your knowledge of the cloud (specifically AWS). Scripting languages (e.g., Python, BASH). Site Reliability Engineering. Solving real world problems and being comfortable working in a complex regulated environment. Location & Work Model This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our office and from home. You will be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
27/07/2026
Full time
Role Overview Senior Software Development Engineer - SRE This role will lead the planning and implementation of key SRE initiatives for our cloud based back end services, driving performance, stability, and scalability while fostering a culture of quality, security, and resilience. Responsibilities You will technically lead a group of engineers responsible for maintaining and improving our back end services for our most critical customer and/or data applications within the cloud. Through your team and hands on engineering, help to shape and deliver the goals and vision set out by your Site Reliability Engineering Manager (SREM). Contribute to the major optimisation and improvement themes within the team. Identifying opportunities to reduce operational overheads through observability and service automation. Drive engineering best practice (e.g., Operational Excellence, Security, Quality, Resilience etc.) and set standards across the team and wider SRE community. Innovate within your team and contribute within your technical domain. Deliver key pieces of intent from inception through to design and hands on delivery, in collaboration with your SREM. Estimate, scope and plan your work within an agile environment. Qualifications Production grade experience of developing and managing APIs using Java & Springboot. Excellent understanding of SOLID principles, SOA, HTTP and REST. Good knowledge of Maven or Gradle. Production experience running microservices on container orchestration architectures. Passionate about API testing utilising tools similar to Wiremock, Pact, Postman and Cucumber. Good understanding of API authentication and authorisation mechanisms like OAuth. Knowledge using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Development experience within a cloud environment. Strong experience in back end architectural and design patterns. Able to effectively communicate and partner across engineering to maximise inner sourcing opportunities and reduce waste. Extensive knowledge to successfully identify, troubleshoot and pre empt operational issues. Proactive approach to problem determination, identifying areas for improvement and system bottlenecks. Strong communication skills with proven ability to challenge and motivate technical teams. Learning & Growth Opportunities Broadening your knowledge of the cloud (specifically AWS). Scripting languages (e.g., Python, BASH). Site Reliability Engineering. Solving real world problems and being comfortable working in a complex regulated environment. Location & Work Model This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our office and from home. You will be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Senior Reward & HR Shared Services Manager
TJ Morris Ltd
The following content displays a map of the jobs location - Liverpool Senior Reward & HR Shared Services Manager Job Reference HO/LW/SRHRSSM/0626/MD Number of Positions: 1 Contract Type: Full Time Permanent Working Hours: 37.50 Location: Liverpool Closing Date: 07/07/2026 Job Category: Head Office Business Unit: HR Package Based in Liverpool Head Office Employee Benefits Discounted onsite gym Contributable company pension scheme 10% store discount at all our retail stores Stream - access to flexible pay, financial wellbeing support, exclusive colleague discounts, savings opportunities, and much more. MyHB colleague benefits platform with access to: Discounts UK wide on retail, leisure, hospitality venues Employee Assistance Programme with 24/7 confidential counselling and advice line Completely confidential services to you. Low-cost voluntary insured health cash plans and cancer cover Job Introduction We have an exciting opportunity for a Senior Reward & HR Shared Services Manager to join our People team. As a key member of the People Leadership Team, you will play a pivotal role in shaping and influencing our people agenda and supporting the delivery of our wider People Strategy. This role will lead the development and delivery of reward and benefits frameworks, ensuring our employee value proposition remains competitive and aligned to business priorities. You will provide commercially focused insight and expertise to support talent attraction, retention and organisational effectiveness. You'll lead our HR Shared Services function, ensuring the delivery of a high-quality, compliant and insight-led service across the business. You will ensure documentation supporting the employee lifecycle is fit for purpose and administered appropriately to ensuring a position employee experience, driving on time and accurate payment to all colleagues. You will oversee management of People projects including organisation design projects, working closely with the wider People Team. Job Overview Leading market benchmarking, reward trend analysis and pay positioning to provide strategic recommendations that support workforce competitiveness and talent retention. Leading the annual pay review process, ensuring delivery to timescales and budgets while maintaining compliance with UK and international legislation. Developing and implementing reward and benefits frameworks and initiatives that align with business priorities and strengthen our employee value proposition. Providing expert support on organisational design and restructures, including job evaluation, benchmarking and modelling of organisational costs. Managing third-party suppliers and recognition schemes to enhance colleague engagement, while ensuring value for money and compliance with HMRC requirements. Leading the delivery of a high-quality HR shared services function, ensuring strong governance, legislative compliance and achievement of internal service standards. Driving continuous improvement initiatives to enhance service performance, optimise costs and improve the employee experience. Leading the implementation of key HR projects and change initiatives from business case development and stakeholder engagement through to successful adoption. Delivering the commitments within the medium-term People plan and building capability across the team to support wider business objectives. Leading, coaching and developing a team of HR professionals, fostering a high-performing and customer-focused culture. To be successful in this role, you will bring: CIPD Level 7 qualification, or equivalent experience, with significant experience in reward and HR operational management. Proven experience leading and developing teams of HR professionals within a complex, multi-site organisation. Significant expertise in reward and benefits, including pay reviews, benchmarking, job evaluation and organisational design. Experience of leading HR projects and change initiatives, with the ability to deliver outcomes through effective stakeholder engagement and change management. Strong commercial and financial awareness, with the ability to balance business priorities and translate data into practical recommendations. Experience of managing third-party suppliers and contracts to deliver value and service excellence. Sound knowledge of HMRC regulations and legislation relating to reward and benefits. Outstanding communication and interpersonal skills, with the ability to influence, build credibility and develop strong relationships with stakeholders at all levels. Strong coaching and leadership skills, with experience developing high-performing teams and managing competing priorities effectively. Highly developed analytical and problem-solving skills, with the ability to interpret complex information and present meaningful insight to support decision-making. Proficiency in Microsoft Office applications and HR information systems.
27/07/2026
Full time
The following content displays a map of the jobs location - Liverpool Senior Reward & HR Shared Services Manager Job Reference HO/LW/SRHRSSM/0626/MD Number of Positions: 1 Contract Type: Full Time Permanent Working Hours: 37.50 Location: Liverpool Closing Date: 07/07/2026 Job Category: Head Office Business Unit: HR Package Based in Liverpool Head Office Employee Benefits Discounted onsite gym Contributable company pension scheme 10% store discount at all our retail stores Stream - access to flexible pay, financial wellbeing support, exclusive colleague discounts, savings opportunities, and much more. MyHB colleague benefits platform with access to: Discounts UK wide on retail, leisure, hospitality venues Employee Assistance Programme with 24/7 confidential counselling and advice line Completely confidential services to you. Low-cost voluntary insured health cash plans and cancer cover Job Introduction We have an exciting opportunity for a Senior Reward & HR Shared Services Manager to join our People team. As a key member of the People Leadership Team, you will play a pivotal role in shaping and influencing our people agenda and supporting the delivery of our wider People Strategy. This role will lead the development and delivery of reward and benefits frameworks, ensuring our employee value proposition remains competitive and aligned to business priorities. You will provide commercially focused insight and expertise to support talent attraction, retention and organisational effectiveness. You'll lead our HR Shared Services function, ensuring the delivery of a high-quality, compliant and insight-led service across the business. You will ensure documentation supporting the employee lifecycle is fit for purpose and administered appropriately to ensuring a position employee experience, driving on time and accurate payment to all colleagues. You will oversee management of People projects including organisation design projects, working closely with the wider People Team. Job Overview Leading market benchmarking, reward trend analysis and pay positioning to provide strategic recommendations that support workforce competitiveness and talent retention. Leading the annual pay review process, ensuring delivery to timescales and budgets while maintaining compliance with UK and international legislation. Developing and implementing reward and benefits frameworks and initiatives that align with business priorities and strengthen our employee value proposition. Providing expert support on organisational design and restructures, including job evaluation, benchmarking and modelling of organisational costs. Managing third-party suppliers and recognition schemes to enhance colleague engagement, while ensuring value for money and compliance with HMRC requirements. Leading the delivery of a high-quality HR shared services function, ensuring strong governance, legislative compliance and achievement of internal service standards. Driving continuous improvement initiatives to enhance service performance, optimise costs and improve the employee experience. Leading the implementation of key HR projects and change initiatives from business case development and stakeholder engagement through to successful adoption. Delivering the commitments within the medium-term People plan and building capability across the team to support wider business objectives. Leading, coaching and developing a team of HR professionals, fostering a high-performing and customer-focused culture. To be successful in this role, you will bring: CIPD Level 7 qualification, or equivalent experience, with significant experience in reward and HR operational management. Proven experience leading and developing teams of HR professionals within a complex, multi-site organisation. Significant expertise in reward and benefits, including pay reviews, benchmarking, job evaluation and organisational design. Experience of leading HR projects and change initiatives, with the ability to deliver outcomes through effective stakeholder engagement and change management. Strong commercial and financial awareness, with the ability to balance business priorities and translate data into practical recommendations. Experience of managing third-party suppliers and contracts to deliver value and service excellence. Sound knowledge of HMRC regulations and legislation relating to reward and benefits. Outstanding communication and interpersonal skills, with the ability to influence, build credibility and develop strong relationships with stakeholders at all levels. Strong coaching and leadership skills, with experience developing high-performing teams and managing competing priorities effectively. Highly developed analytical and problem-solving skills, with the ability to interpret complex information and present meaningful insight to support decision-making. Proficiency in Microsoft Office applications and HR information systems.
Quality Manager
Leonardo UK Ltd Luton, Bedfordshire
Job Description Salary: £69k - £80k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you passionate about driving quality excellence in a complex, high-technology environment where your influence directly impacts customer satisfaction, product performance, and business success? As a Quality Manager within Leonardo's Electronic Warfare business, you will play a pivotal role in shaping quality culture and ensuring the successful delivery of products and programmes that meet the highest customer and regulatory expectations. Working closely with Programme Managers, Engineering, Manufacturing and Senior Stakeholders, you will lead a team of Quality Engineers while providing strategic quality leadership across the full product lifecycle. What you'll do as a Quality Manager Lead the deployment of the Quality Strategy within your assigned Sector, promoting a proactive culture of quality, continuous improvement and customer focus. Provide Leadership and governance across projects, products and services, ensuring compliance with customer, regulatory and business requirements. Develop strong relationships with internal and external customers, acting as the primary quality focal point for your business area. Lead, coach and develop a team of Quality Engineers to deliver quality objectives, build capability and drive high performance. Drive effective Root Cause Corrective Action (RCCA) activities, ensuring sustainable solutions are implemented and lessons learned are embedded. Support programme teams through quality planning, risk management, project assurance and lifecycle reviews. Support the management of non-conformance, customer complaints, cost of quality reduction initiatives and continuous improvement activities. Establish and monitor meaningful quality performance indicators to support data-driven decision making. Represent the Quality Function at Sector, Programme and Integrated Project Team reviews. Deliver independent quality assessments and assurance activities that support programme delivery and risk reduction. What you'll bring Proven experience in a quality Management or Senior Quality Engineering role within aerospace, defence, electronics, advanced manufacturing or other highly regulated industries. Strong Knowledge of quality management systems and standards such as AS9100 and ISO 9001. Demonstrable experience leading Root Cause Corrective Action investigations using recognised methodologies such as 8D, DMAIC or equivalent. Experience applying risk-based quality management and continuous improvement techniques. Strong Quality Governance and Assurance experience. Ability to analyse complex data, identify trends and implement effective improvement strategies. Experience leading and developing teams, driving accountability and delivering results through others. Experience working within programme, engineering and manufacturing environments. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 15% employer contribution) Wellbeing:Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
27/07/2026
Full time
Job Description Salary: £69k - £80k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you passionate about driving quality excellence in a complex, high-technology environment where your influence directly impacts customer satisfaction, product performance, and business success? As a Quality Manager within Leonardo's Electronic Warfare business, you will play a pivotal role in shaping quality culture and ensuring the successful delivery of products and programmes that meet the highest customer and regulatory expectations. Working closely with Programme Managers, Engineering, Manufacturing and Senior Stakeholders, you will lead a team of Quality Engineers while providing strategic quality leadership across the full product lifecycle. What you'll do as a Quality Manager Lead the deployment of the Quality Strategy within your assigned Sector, promoting a proactive culture of quality, continuous improvement and customer focus. Provide Leadership and governance across projects, products and services, ensuring compliance with customer, regulatory and business requirements. Develop strong relationships with internal and external customers, acting as the primary quality focal point for your business area. Lead, coach and develop a team of Quality Engineers to deliver quality objectives, build capability and drive high performance. Drive effective Root Cause Corrective Action (RCCA) activities, ensuring sustainable solutions are implemented and lessons learned are embedded. Support programme teams through quality planning, risk management, project assurance and lifecycle reviews. Support the management of non-conformance, customer complaints, cost of quality reduction initiatives and continuous improvement activities. Establish and monitor meaningful quality performance indicators to support data-driven decision making. Represent the Quality Function at Sector, Programme and Integrated Project Team reviews. Deliver independent quality assessments and assurance activities that support programme delivery and risk reduction. What you'll bring Proven experience in a quality Management or Senior Quality Engineering role within aerospace, defence, electronics, advanced manufacturing or other highly regulated industries. Strong Knowledge of quality management systems and standards such as AS9100 and ISO 9001. Demonstrable experience leading Root Cause Corrective Action investigations using recognised methodologies such as 8D, DMAIC or equivalent. Experience applying risk-based quality management and continuous improvement techniques. Strong Quality Governance and Assurance experience. Ability to analyse complex data, identify trends and implement effective improvement strategies. Experience leading and developing teams, driving accountability and delivering results through others. Experience working within programme, engineering and manufacturing environments. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 15% employer contribution) Wellbeing:Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
Strategic Account Manager - Kraken Flexibility
Kraken Digital Asset Exchange
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is seeking an exceptional Strategic Account Manager to own and develop one of our largest Flexibility customer relationships across the UK, Europe and North America. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping customers realise value from Kraken's portfolio of Flexibility products and services across multiple markets. Working with one of Kraken's most important and demanding Flexibility customers, you'll need strong stakeholder management, prioritisation and communication skills. We're looking for someone who is highly organised, proactive and comfortable operating in ambiguity. A hands on self starter who can build trust with senior stakeholders, create clarity from complexity and drive progress in a fast moving environment will thrive in this role. Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments. What you'll do Own the strategic Flexibility relationship with one of Kraken's largest customers across Residential Flex, GenFlex and emerging Flex propositions (i.e. Flex as a Service). Act as the primary point of coordination between the customer and Kraken for Flexibility. Build trusted advisor relationships with executive, operational and technical stakeholders. Act as a cross functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success. Act as the customer advocate within Kraken whilst balancing the needs of the wider business. Maintain a deep understanding of high priority features, customer commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed. Provide clear and concise communication to senior stakeholders during periods of change, growth and delivery challenges. Challenge constructively and hold both customer and internal teams accountable for agreed outcomes. Facilitate and evolve customer governance, including monthly product roadmap reviews, executive steering committees, QBRs and strategic planning sessions. Prepare client reporting, account health and forecasting updates. Lead commercial discussions where required. Ensure customers achieve meaningful outcomes and realise value from Kraken's Flexibility products and services. What you'll need Experience managing complex enterprise customers. Strong stakeholder management skills. Highly organised and proactive. Ability to lead through influence and create clarity in ambiguous situations. Comfortable holding others accountable, navigating difficult conversations and maintaining strong working relationships. Strong written and verbal communication skills. Ability to simplify complex topics and communicate them clearly to different audiences. Comfortable working autonomously, taking ownership without waiting for direction, whilst keeping stakeholders aligned and informed. Demonstrated ability to build trusted relationships. Resilient, accountable and delivery focused. Strong collaboration and influencing skills. Preferred Experience Energy industry experience. Flexibility experience. Experience of commercial negotiations. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
27/07/2026
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is seeking an exceptional Strategic Account Manager to own and develop one of our largest Flexibility customer relationships across the UK, Europe and North America. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping customers realise value from Kraken's portfolio of Flexibility products and services across multiple markets. Working with one of Kraken's most important and demanding Flexibility customers, you'll need strong stakeholder management, prioritisation and communication skills. We're looking for someone who is highly organised, proactive and comfortable operating in ambiguity. A hands on self starter who can build trust with senior stakeholders, create clarity from complexity and drive progress in a fast moving environment will thrive in this role. Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments. What you'll do Own the strategic Flexibility relationship with one of Kraken's largest customers across Residential Flex, GenFlex and emerging Flex propositions (i.e. Flex as a Service). Act as the primary point of coordination between the customer and Kraken for Flexibility. Build trusted advisor relationships with executive, operational and technical stakeholders. Act as a cross functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success. Act as the customer advocate within Kraken whilst balancing the needs of the wider business. Maintain a deep understanding of high priority features, customer commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed. Provide clear and concise communication to senior stakeholders during periods of change, growth and delivery challenges. Challenge constructively and hold both customer and internal teams accountable for agreed outcomes. Facilitate and evolve customer governance, including monthly product roadmap reviews, executive steering committees, QBRs and strategic planning sessions. Prepare client reporting, account health and forecasting updates. Lead commercial discussions where required. Ensure customers achieve meaningful outcomes and realise value from Kraken's Flexibility products and services. What you'll need Experience managing complex enterprise customers. Strong stakeholder management skills. Highly organised and proactive. Ability to lead through influence and create clarity in ambiguous situations. Comfortable holding others accountable, navigating difficult conversations and maintaining strong working relationships. Strong written and verbal communication skills. Ability to simplify complex topics and communicate them clearly to different audiences. Comfortable working autonomously, taking ownership without waiting for direction, whilst keeping stakeholders aligned and informed. Demonstrated ability to build trusted relationships. Resilient, accountable and delivery focused. Strong collaboration and influencing skills. Preferred Experience Energy industry experience. Flexibility experience. Experience of commercial negotiations. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Senior Adobe Developer
United States Digital Space LLC
About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting edge media intelligence and data solutions, world class creativity, next generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit Are you eager to learn new technologies? Do you appreciate a free working environment where you get a high level of decision making authority but also the support you needed? Can you turn business requirements into excellent technical solutions leveraging Adobe technologies? And would you like to work with some of the world's most skilled marketing automation developers on one of the most advanced CRM/marketing platforms? Then you might be just the one we are looking for! What will your day look like? In the role as an Adobe Developer, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching concept, strategy, and target for the project, followed by designing, developing, and implementing robust solutions leveraging Adobe marketing platforms. Furthermore, your tasks include: Leading the implementation of new features, bug fixes, and complex configurations within Adobe environments. Collaborating with Architects and Technical Project Managers to translate client requirements into precise technical specifications, estimates, and deployment plans. Conducting in depth technical investigations, troubleshooting issues, and proposing effective solutions, often involving advanced programming and integration. Mentoring and providing technical guidance to Associate and other Developers on complex tasks, coding best practices, and problem solving techniques. Ensuring the successful integration, testing, and deployment of client applications and platforms, applying rigorous quality assurance methods. Staying abreast of industry trends and emerging technologies, especially within the Adobe ecosystem, to continually enhance our offerings and provide innovative solutions. Acting as a go to resource for technical challenges, proactively engaging in discussions with clients and internal teams to find the best approach. Who are you going to work with? You will become part of an exciting and challenging professional environment, working closely with Architects, Application Consultants, Technical Project Managers, and other Developers (including Associate, Senior, Lead, and Principal levels) within the technical team. You will also collaborate with Data Specialists and Designers outside of your department. Our common feature is that we all are competent, respectful teammates who go the extra mile to help one another. We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy going, dynamic atmosphere where we not only work together - we are great at having fun as well. What do you bring to the table? You are an outgoing and self motivated person who contributes positively to the working environment with your team player attitude. Your previous experience with being a trusted advisor for clients and colleagues means that you are not afraid to express your opinion, and your organized approach helps you meet deadlines and break down projects into manageable chunks. In addition, you have: 4+ years of hands on development experience, ideally within an agency or consulting environment, with a strong focus on digital marketing solutions. Proven expertise with Adobe Experience Cloud platforms, such as Adobe Journey Optimizer (AJO), Adobe Campaign Classic, Adobe Marketo Engage, Adobe Analytics, Adobe Experience Platform (AEP), Adobe Target (AT). Strong proficiency in front end and back end technologies including JavaScript, HTML, XML, CSS, and SQL, along with experience in other programming languages (e.g., Python, Java) and API integrations. Active Adobe certifications such as AJO Developer Expert, RTCDP Developer Expert, Adobe Campaign Classic Developer Expert, Adobe Campaign Standard Developer Expert Experience with code versioning systems, automated integration testing, security testing, and secure coding practices. Deep understanding of data models, optimization techniques, and GDPR principles. Excellent communication skills (in English), with the ability to articulate complex technical concepts to diverse audiences (technical and non technical). A proactive and collaborative mindset, with a strong commitment to continuous learning, problem solving, and a growth mindset. A leader in personalized customer experiences VML the company is a world leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A global network We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
27/07/2026
Full time
About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting edge media intelligence and data solutions, world class creativity, next generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit Are you eager to learn new technologies? Do you appreciate a free working environment where you get a high level of decision making authority but also the support you needed? Can you turn business requirements into excellent technical solutions leveraging Adobe technologies? And would you like to work with some of the world's most skilled marketing automation developers on one of the most advanced CRM/marketing platforms? Then you might be just the one we are looking for! What will your day look like? In the role as an Adobe Developer, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching concept, strategy, and target for the project, followed by designing, developing, and implementing robust solutions leveraging Adobe marketing platforms. Furthermore, your tasks include: Leading the implementation of new features, bug fixes, and complex configurations within Adobe environments. Collaborating with Architects and Technical Project Managers to translate client requirements into precise technical specifications, estimates, and deployment plans. Conducting in depth technical investigations, troubleshooting issues, and proposing effective solutions, often involving advanced programming and integration. Mentoring and providing technical guidance to Associate and other Developers on complex tasks, coding best practices, and problem solving techniques. Ensuring the successful integration, testing, and deployment of client applications and platforms, applying rigorous quality assurance methods. Staying abreast of industry trends and emerging technologies, especially within the Adobe ecosystem, to continually enhance our offerings and provide innovative solutions. Acting as a go to resource for technical challenges, proactively engaging in discussions with clients and internal teams to find the best approach. Who are you going to work with? You will become part of an exciting and challenging professional environment, working closely with Architects, Application Consultants, Technical Project Managers, and other Developers (including Associate, Senior, Lead, and Principal levels) within the technical team. You will also collaborate with Data Specialists and Designers outside of your department. Our common feature is that we all are competent, respectful teammates who go the extra mile to help one another. We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy going, dynamic atmosphere where we not only work together - we are great at having fun as well. What do you bring to the table? You are an outgoing and self motivated person who contributes positively to the working environment with your team player attitude. Your previous experience with being a trusted advisor for clients and colleagues means that you are not afraid to express your opinion, and your organized approach helps you meet deadlines and break down projects into manageable chunks. In addition, you have: 4+ years of hands on development experience, ideally within an agency or consulting environment, with a strong focus on digital marketing solutions. Proven expertise with Adobe Experience Cloud platforms, such as Adobe Journey Optimizer (AJO), Adobe Campaign Classic, Adobe Marketo Engage, Adobe Analytics, Adobe Experience Platform (AEP), Adobe Target (AT). Strong proficiency in front end and back end technologies including JavaScript, HTML, XML, CSS, and SQL, along with experience in other programming languages (e.g., Python, Java) and API integrations. Active Adobe certifications such as AJO Developer Expert, RTCDP Developer Expert, Adobe Campaign Classic Developer Expert, Adobe Campaign Standard Developer Expert Experience with code versioning systems, automated integration testing, security testing, and secure coding practices. Deep understanding of data models, optimization techniques, and GDPR principles. Excellent communication skills (in English), with the ability to articulate complex technical concepts to diverse audiences (technical and non technical). A proactive and collaborative mindset, with a strong commitment to continuous learning, problem solving, and a growth mindset. A leader in personalized customer experiences VML the company is a world leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A global network We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Alexander Mann Solutions - Public Sector Resourcing
Lead IT Service Manager
Alexander Mann Solutions - Public Sector Resourcing Milton Keynes, Buckinghamshire
On behalf of FCDO, we are looking for a Lead IT Service Manager (Inside IR35) for a 6 Month contract based Hybrid in Milton Keynes. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As a Lead IT Service Manager, your main responsibilities will be: . Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery . Accountable for the execution of Continual Service Improvement, both within the Service Management function and in the delivery of services . Responsible for the performance of direct reports, ensuring all policies and processes are followed . Recruit, direct, coach, develop and performance manage a team of Service Management resources to drive high performance . Set the vision and strategy for service management, ensuring processes are owned and evolve to meet the organisational strategy . Ensure practices and services are standardised, but adaptable to the needs of different services and customers where appropriate and provide value for money to the customer . Ensure service management considerations are built into new bids/proposals and CR's . Lead the operational input in renegotiating service agreements . Oversee the service operations to ensure quality consumer support . Ensure that service performance reporting is continually aligned to the customers changing requirements . Create and develop effective relationships with senior stakeholders and customers . Manage long-term strategic relationships with operational stakeholders . Ensure that each individual customer service agreement is fulfilled, that customer satisfaction meets ministerial targets and remediation plans are in place where required Essential: . Previous experience with managing change and risk elements . Experience with Automation and AI . Strong experience dealing with multiple senior stakeholders . Previous public sector experience is a must . Active Security Clearance (SC) Desirable: . ServiceNow experience Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant FCDO guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
27/07/2026
Contractor
On behalf of FCDO, we are looking for a Lead IT Service Manager (Inside IR35) for a 6 Month contract based Hybrid in Milton Keynes. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As a Lead IT Service Manager, your main responsibilities will be: . Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery . Accountable for the execution of Continual Service Improvement, both within the Service Management function and in the delivery of services . Responsible for the performance of direct reports, ensuring all policies and processes are followed . Recruit, direct, coach, develop and performance manage a team of Service Management resources to drive high performance . Set the vision and strategy for service management, ensuring processes are owned and evolve to meet the organisational strategy . Ensure practices and services are standardised, but adaptable to the needs of different services and customers where appropriate and provide value for money to the customer . Ensure service management considerations are built into new bids/proposals and CR's . Lead the operational input in renegotiating service agreements . Oversee the service operations to ensure quality consumer support . Ensure that service performance reporting is continually aligned to the customers changing requirements . Create and develop effective relationships with senior stakeholders and customers . Manage long-term strategic relationships with operational stakeholders . Ensure that each individual customer service agreement is fulfilled, that customer satisfaction meets ministerial targets and remediation plans are in place where required Essential: . Previous experience with managing change and risk elements . Experience with Automation and AI . Strong experience dealing with multiple senior stakeholders . Previous public sector experience is a must . Active Security Clearance (SC) Desirable: . ServiceNow experience Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant FCDO guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Business Development Manager - Bright & Beautiful (North)
Pimlico Plumbers Ltd
Business Development ManagerApplylocations: Brackleytime type: Full timeposted on: Posted Todayjob requisition id: JR BASELINE INFORMATION JOB TITLE: Business Development Manager (North) JOB TYPE: Field-Based, Permanent OPERATING LOCATION: Northern England SALARY: £45,000-£50,000 (Depending on experience) HOURS: 40 Hours per week REPORTING TO: Managing Director/Brand Leader ABOUT US Neighborly (yes, without the "u") began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success. Brand Info: Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire. Our Brands: Pimlico Plumbers Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Greensleeves Lawn Care PURPOSE OF THE ROLE As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network.You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance. KEY OUTCOMES Profitable, high-performing Franchisees aligned to the business model Strong, trusted relationships between Franchisees and Head Office Early identification and turnaround of underperforming businesses Consistent use of data, KPIs, and insight to drive decision-making KEY RESPONSIBILITIES Franchise Performance & Growth Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency Partner with Franchisees to develop and deliver robust business plans Monitor KPIs, sales pipelines, and operational performance to drive growth Proactively manage underperformance with early intervention and turnaround planning Set, review, and support sales, growth, and customer service standards Financial & Commercial Insight Build and review financial models, P&Ls, and performance dashboards Identify opportunities to improve profitability and operational efficiency Provide meaningful insight and analysis to support Franchisee decision making Prepare reports for Senior Management highlighting trends, risks, and opportunities Franchise Development & Onboarding Support new Franchisees through training, launch, and early development Oversee setup activities including vehicles, uniforms, stationery, and systems Support transitions of cluster areas into successful Franchisee operations Accompany Franchisees on customer appointments where appropriate Leadership & Coaching Coach, mentor, and motivate Franchise Business Owners to maximise performance Provide best practice guidance to Franchisees and the if appropriate the wider BDM team Collaborate closely with colleagues across Marketing, Finance, and Operations Support and contribute to continuous improvement initiatives across the network Systems, Standards & Governance Ensure Franchisees operate in line with company standards and brand expectations Deliver training on in house systems to improve productivity and efficiency Maintain accurate, timely performance data and reporting Positively promote company policies and ways of working Strategic Projects & Brand Partnership Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network. Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team. Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations. Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network. Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model. Best Practice & Continuous Improvement Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team. Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes. Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities. Lead by example in adopting and promoting data-led decision making and performance insight. Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements. Any other reasonable duty that falls within your capabilities. EXPERIENCE/SKILLS/KNOWLEDGE Experience: Proven experience in Business Development, Sales or Commercial Leadership Strong background in business planning, data analysis and performance management Demonstrable P&L and commercial acumen Experience working cross-functionally (Marketing, Finance, Operations) Right to work in the UK with a full UK driving licence Experience working within a franchise environment (desirable) Skills/Competencies: Strategic thinker with strong commercial judgement Analytical, influencer and negotiator Strong problem-solver who acts quickly and decisively Able to manage multiple priorities in a fast-paced environment INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
27/07/2026
Full time
Business Development ManagerApplylocations: Brackleytime type: Full timeposted on: Posted Todayjob requisition id: JR BASELINE INFORMATION JOB TITLE: Business Development Manager (North) JOB TYPE: Field-Based, Permanent OPERATING LOCATION: Northern England SALARY: £45,000-£50,000 (Depending on experience) HOURS: 40 Hours per week REPORTING TO: Managing Director/Brand Leader ABOUT US Neighborly (yes, without the "u") began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success. Brand Info: Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire. Our Brands: Pimlico Plumbers Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Greensleeves Lawn Care PURPOSE OF THE ROLE As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network.You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance. KEY OUTCOMES Profitable, high-performing Franchisees aligned to the business model Strong, trusted relationships between Franchisees and Head Office Early identification and turnaround of underperforming businesses Consistent use of data, KPIs, and insight to drive decision-making KEY RESPONSIBILITIES Franchise Performance & Growth Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency Partner with Franchisees to develop and deliver robust business plans Monitor KPIs, sales pipelines, and operational performance to drive growth Proactively manage underperformance with early intervention and turnaround planning Set, review, and support sales, growth, and customer service standards Financial & Commercial Insight Build and review financial models, P&Ls, and performance dashboards Identify opportunities to improve profitability and operational efficiency Provide meaningful insight and analysis to support Franchisee decision making Prepare reports for Senior Management highlighting trends, risks, and opportunities Franchise Development & Onboarding Support new Franchisees through training, launch, and early development Oversee setup activities including vehicles, uniforms, stationery, and systems Support transitions of cluster areas into successful Franchisee operations Accompany Franchisees on customer appointments where appropriate Leadership & Coaching Coach, mentor, and motivate Franchise Business Owners to maximise performance Provide best practice guidance to Franchisees and the if appropriate the wider BDM team Collaborate closely with colleagues across Marketing, Finance, and Operations Support and contribute to continuous improvement initiatives across the network Systems, Standards & Governance Ensure Franchisees operate in line with company standards and brand expectations Deliver training on in house systems to improve productivity and efficiency Maintain accurate, timely performance data and reporting Positively promote company policies and ways of working Strategic Projects & Brand Partnership Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network. Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team. Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations. Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network. Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model. Best Practice & Continuous Improvement Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team. Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes. Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities. Lead by example in adopting and promoting data-led decision making and performance insight. Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements. Any other reasonable duty that falls within your capabilities. EXPERIENCE/SKILLS/KNOWLEDGE Experience: Proven experience in Business Development, Sales or Commercial Leadership Strong background in business planning, data analysis and performance management Demonstrable P&L and commercial acumen Experience working cross-functionally (Marketing, Finance, Operations) Right to work in the UK with a full UK driving licence Experience working within a franchise environment (desirable) Skills/Competencies: Strategic thinker with strong commercial judgement Analytical, influencer and negotiator Strong problem-solver who acts quickly and decisively Able to manage multiple priorities in a fast-paced environment INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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