Job Description Are you a keen technology or business enthusiast who is looking to help us shape the future for UK citizens? We are looking for experience architecture practitioners from a consulting, design, technology, data, or business background who can help us take our clients on their journeys, transforming their business and the services they offer to a digital-first experience. As a Netcompany Managing Architect, you will be passionate about digital adoption and transformation, unlocking innovation for our clients, and providing leadership throughout the engagement. You will understand the business strategy and through your creativity and learned experience solve our client's problems through a technical solutions that drive real-world benefits. Our mantra of building services that drive societal change for the better are a testament to our delivery capability. As a generalist, you will have a holistic view of our clients' vision and how we can support them to achieve that vision fast. You will work across our organisation, engaging with our specialists where necessary to derive whole life solutions for our clients. We recognise the value of the strengths within our teams. Within this role, you will need to be a leader and able to influence through excellent communication skills. You will relish collaboration and embrace challenges. You will understand the nuances of business and be driven to find new solutions for our clients' biggest problems. We operate across both public and private sector clients and our customer base spans much of Northern Europe. We are consistently delivering societal change within these geographies and routinely win awards for our innovative work within governments across Europe. By embedding ourselves within our customers we can empathise, understand the need from our clients' perspective and innovate on their behalf through channel shift, digital transformation, operational change, and capability realisation. Location Through our locations across Europe, we help our clients imagine, deliver, and run the future, through from customer research right through to implementation. And we love doing it. This role is based in our London UK/Leeds UK offices where we have created a space for collaborative working and the ability for our teams to work in the way that suits them. When required, travel to the client site will be expected and we also offer the opportunity to work from one of our other locations. We operate flexible working on a per assignment basis only and requires the agreement of the assignment manager, whilst it is highly likely that there is some home-working possible, especially currently, we are unable to commit to any pre-defined or contractual pattern Work pattern This is a permanent opportunity, to be worked on a full-time basis. Netcompany is a results / delivery driven company, and we are looking for people as excited about delivery as we are. The minimum hours are 40 hours week with an expectation of operating the team's normal business hours. Qualifications Responsibilities We are expanding fast (20% year on year) and so are looking for people who are self-starters and take the initiative. You will be empowered to operate within your own programme, making decisions based on the facts at hand yet supported through a broad reach back into the wider organisation and our centres of excellence. You will look to continue our growth yet ensure our standards are maintained. You will be excited about the prospect of bringing your innovative ideas to fruition solving problems for some of the UK's leading organisations You will seek to change how society engages with its government services, creating affordable solutions that put citizens and communities at the centre of those services You will be excited to instill technical leadership and to take responsibility for the delivery of client solutions, products, projects, or programmes Work with our customers to align your solutions to their business strategies and help them realised value quickly through the creation of patterns, standards, and architecture roadmaps Embed yourself with our client, to understand their needs and empathise with them, working directly with and within the client organisation to get the best results Be confident to present your ideas to varying levels of stakeholders and represent Netcompany and the Netcompany brand and values Hold our teams to account, reviewing designs, providing insights, recording decisions, and identifying gaps Be comfortable to work across the various architecture domains to document as-is and to-be operating models, designing transition roadmaps to help our clients achieve their vision You will work with our sales organisation, ensuring our bids are founded in achievable outcomes and realise the significant benefit to our clients Work with diverse teams to provide leadership and mentoring, instilling the Netcompany methodology and our values Your professional experience We are looking for someone who enjoys solving complex problems and can bring their solutions to life both for our clients and the delivery teams. You will love to collaborate; you will love learning from other people, and you will seek out new skills and perspectives from those with the differing backgrounds. Essential Skills Candidatesmust be willing to do UK-based travel for projects Candidatesmust have the right to work in theUK Experience of performing the role of a Technical, Solution, or Enterprise Architect in a regulated industry Experience of technically leading multi-million programmes or at customer account level Identification of team topologies, strategies, standards, and roadmaps for the adoption of product-centric ways of working Prior Experience of digital development or design in an enterprise class language (Java, .net etc) Architecture and Design experience of web/mobile applications using proprietary and open-source frameworks Well-versed with industry software trends and be able to find the most appropriate industry patterns and standards for each solution Experience in delivering cloud-native applications on hybrid and public cloud e.g., AWS, Azure, GCP, Oracle Working knowledge of modern architecture patterns e.g., microservices, data platform, their suitability, complexities, and alternatives Understanding of DevOps processes facilitating Continuous Integration / Continuous Delivery pipelines, with experience of supporting go-live & post-live activities Experience in client-facing roles where you have built relationships with stakeholders, conducted workshops, and ability to influence others through persuasive communication Ability to work independently and manage a team, with a focus on continuous improvement Desirable Skills Prior experience working with Public Sector services in the UK, building and/or implementing solutions as per GDS guidelines and principles TOGAF, OpenAgile, IT4IT, ITIL, Zachman, or other related certification Solution design with COTS platforms (e.g., Salesforce, Dynamics, SAP, Oracle, iPaaS, etc) Experience in delivering end-to-end software delivery lifecycle, using agile delivery methods via multi-disciplinary, poly-skilled teams Evidence of contributions to the open-source community or speaking at external conferences Previous experience at Digital Agency, Consultancy, System Integrator SC Cleared or eligible for it Additional Information Employee Benefits 25daysholidays, as well as public holidays Competitive salary Well-defined learning and career path Professional certifications supported as part of learning anddevelopment Monthly social events (including after work bars, annual Summer and Christmas parties, and sporting events) Interest-free Season Ticket Loans Retail discounts (including Restaurants, Supermarkets, Travel, Leisure and Department Stores & Fashion) Apply Today If you are interested in beinga partof our continued success,pleaseapply today- JoinNetcompany! Be part of our continuous growth, find out morebelow Website: LinkedIn:
22/09/2022
Full time
Job Description Are you a keen technology or business enthusiast who is looking to help us shape the future for UK citizens? We are looking for experience architecture practitioners from a consulting, design, technology, data, or business background who can help us take our clients on their journeys, transforming their business and the services they offer to a digital-first experience. As a Netcompany Managing Architect, you will be passionate about digital adoption and transformation, unlocking innovation for our clients, and providing leadership throughout the engagement. You will understand the business strategy and through your creativity and learned experience solve our client's problems through a technical solutions that drive real-world benefits. Our mantra of building services that drive societal change for the better are a testament to our delivery capability. As a generalist, you will have a holistic view of our clients' vision and how we can support them to achieve that vision fast. You will work across our organisation, engaging with our specialists where necessary to derive whole life solutions for our clients. We recognise the value of the strengths within our teams. Within this role, you will need to be a leader and able to influence through excellent communication skills. You will relish collaboration and embrace challenges. You will understand the nuances of business and be driven to find new solutions for our clients' biggest problems. We operate across both public and private sector clients and our customer base spans much of Northern Europe. We are consistently delivering societal change within these geographies and routinely win awards for our innovative work within governments across Europe. By embedding ourselves within our customers we can empathise, understand the need from our clients' perspective and innovate on their behalf through channel shift, digital transformation, operational change, and capability realisation. Location Through our locations across Europe, we help our clients imagine, deliver, and run the future, through from customer research right through to implementation. And we love doing it. This role is based in our London UK/Leeds UK offices where we have created a space for collaborative working and the ability for our teams to work in the way that suits them. When required, travel to the client site will be expected and we also offer the opportunity to work from one of our other locations. We operate flexible working on a per assignment basis only and requires the agreement of the assignment manager, whilst it is highly likely that there is some home-working possible, especially currently, we are unable to commit to any pre-defined or contractual pattern Work pattern This is a permanent opportunity, to be worked on a full-time basis. Netcompany is a results / delivery driven company, and we are looking for people as excited about delivery as we are. The minimum hours are 40 hours week with an expectation of operating the team's normal business hours. Qualifications Responsibilities We are expanding fast (20% year on year) and so are looking for people who are self-starters and take the initiative. You will be empowered to operate within your own programme, making decisions based on the facts at hand yet supported through a broad reach back into the wider organisation and our centres of excellence. You will look to continue our growth yet ensure our standards are maintained. You will be excited about the prospect of bringing your innovative ideas to fruition solving problems for some of the UK's leading organisations You will seek to change how society engages with its government services, creating affordable solutions that put citizens and communities at the centre of those services You will be excited to instill technical leadership and to take responsibility for the delivery of client solutions, products, projects, or programmes Work with our customers to align your solutions to their business strategies and help them realised value quickly through the creation of patterns, standards, and architecture roadmaps Embed yourself with our client, to understand their needs and empathise with them, working directly with and within the client organisation to get the best results Be confident to present your ideas to varying levels of stakeholders and represent Netcompany and the Netcompany brand and values Hold our teams to account, reviewing designs, providing insights, recording decisions, and identifying gaps Be comfortable to work across the various architecture domains to document as-is and to-be operating models, designing transition roadmaps to help our clients achieve their vision You will work with our sales organisation, ensuring our bids are founded in achievable outcomes and realise the significant benefit to our clients Work with diverse teams to provide leadership and mentoring, instilling the Netcompany methodology and our values Your professional experience We are looking for someone who enjoys solving complex problems and can bring their solutions to life both for our clients and the delivery teams. You will love to collaborate; you will love learning from other people, and you will seek out new skills and perspectives from those with the differing backgrounds. Essential Skills Candidatesmust be willing to do UK-based travel for projects Candidatesmust have the right to work in theUK Experience of performing the role of a Technical, Solution, or Enterprise Architect in a regulated industry Experience of technically leading multi-million programmes or at customer account level Identification of team topologies, strategies, standards, and roadmaps for the adoption of product-centric ways of working Prior Experience of digital development or design in an enterprise class language (Java, .net etc) Architecture and Design experience of web/mobile applications using proprietary and open-source frameworks Well-versed with industry software trends and be able to find the most appropriate industry patterns and standards for each solution Experience in delivering cloud-native applications on hybrid and public cloud e.g., AWS, Azure, GCP, Oracle Working knowledge of modern architecture patterns e.g., microservices, data platform, their suitability, complexities, and alternatives Understanding of DevOps processes facilitating Continuous Integration / Continuous Delivery pipelines, with experience of supporting go-live & post-live activities Experience in client-facing roles where you have built relationships with stakeholders, conducted workshops, and ability to influence others through persuasive communication Ability to work independently and manage a team, with a focus on continuous improvement Desirable Skills Prior experience working with Public Sector services in the UK, building and/or implementing solutions as per GDS guidelines and principles TOGAF, OpenAgile, IT4IT, ITIL, Zachman, or other related certification Solution design with COTS platforms (e.g., Salesforce, Dynamics, SAP, Oracle, iPaaS, etc) Experience in delivering end-to-end software delivery lifecycle, using agile delivery methods via multi-disciplinary, poly-skilled teams Evidence of contributions to the open-source community or speaking at external conferences Previous experience at Digital Agency, Consultancy, System Integrator SC Cleared or eligible for it Additional Information Employee Benefits 25daysholidays, as well as public holidays Competitive salary Well-defined learning and career path Professional certifications supported as part of learning anddevelopment Monthly social events (including after work bars, annual Summer and Christmas parties, and sporting events) Interest-free Season Ticket Loans Retail discounts (including Restaurants, Supermarkets, Travel, Leisure and Department Stores & Fashion) Apply Today If you are interested in beinga partof our continued success,pleaseapply today- JoinNetcompany! Be part of our continuous growth, find out morebelow Website: LinkedIn:
EllisKnight International Recruitment
Stoke-on-trent, Staffordshire
EllisKnight Projects are looking to hire an experienced Programme Delivery Manager / Programme Manager to oversea all projects and programmes within this growing tech consultancy based in Stoke. The Programme Delivery Manager will be an experienced Projects and Programme Manager that has knowledge/experience of complex IT Infrastructure related Projects / Programmes and has some experience (desirable) of working within Security Cleared environments (SC/DV). Ideally you hold a current SC or previously held SC clearance, however if not then you just need to be able to attain this level of clearance as most of this work will be working on top secret UK defence/Intelligence related technology programmes. This is a key role for the business sitting within the Operations function, Operations spans from sales bid support and internal product development at the front end through to delivery and then on to service introduction. The purpose of the role is to oversee the delivery of the full suite of projects and programmes across the business, both internally and externally funded whilst leading, developing and mentoring the current team to deliver exceptional outcomes on time every time. This company is on an upward growth trajectory and as the business grows we expect the scope of this role to grow significantly. Qualifications Some formal certification, professional membership or education: APMP / PMI / Prince 2 / Scrum Alliance / Agile / MSP / ITIL Skills and Experience At least 10 years project and programme delivery experience most recently attained within secure, high technology and fast paced environments Experience of delivering successful outcomes working in Defence either direct with the MOD or via defence primes/third party suppliers Exceptional internal and external stakeholder development and management skills Highly developed conflict resolution skills, able to drive challenging projects and programmes forward for the benefit of all parties Lead the delivery of multiple projects and programmes simultaneously Deep understanding and experience of hands on delivery developed during their career Problem solver and strategic thinker with a can do attitude Mentoring and development of PMs in a leadership capacity Financial planning, management and reporting Resource planning and reporting Background in developing detailed project plans and other project artefacts that deliver successful outcomes such as RAID logs Able to identify opportunities that improve the offering High professional standards, able to hold teams and themselves to account Working knowledge of a variety of recognized delivery methods (e.g. PRINCE2, SAFe, MSP etc.) and ability to tailor approaches to meet the customer required outcome Working knowledge of adhering to various MOD standards such as JSP604 Person profile: Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities An energetic leader and team player able to empower and motivate A clear strategic thinker with a commitment to high standards A clear and credible communicator Willingness to work flexibly in response to changing organisational requirements across differing UK locations. Some travel may be required Able and willing to work from our Stoke office Monday-Friday. (Due to the highly secure nature of the work and systems access this role will be mainly office or client site based with odd (1-2) days per month where there may be opportunities to work from home)
07/10/2021
Full time
EllisKnight Projects are looking to hire an experienced Programme Delivery Manager / Programme Manager to oversea all projects and programmes within this growing tech consultancy based in Stoke. The Programme Delivery Manager will be an experienced Projects and Programme Manager that has knowledge/experience of complex IT Infrastructure related Projects / Programmes and has some experience (desirable) of working within Security Cleared environments (SC/DV). Ideally you hold a current SC or previously held SC clearance, however if not then you just need to be able to attain this level of clearance as most of this work will be working on top secret UK defence/Intelligence related technology programmes. This is a key role for the business sitting within the Operations function, Operations spans from sales bid support and internal product development at the front end through to delivery and then on to service introduction. The purpose of the role is to oversee the delivery of the full suite of projects and programmes across the business, both internally and externally funded whilst leading, developing and mentoring the current team to deliver exceptional outcomes on time every time. This company is on an upward growth trajectory and as the business grows we expect the scope of this role to grow significantly. Qualifications Some formal certification, professional membership or education: APMP / PMI / Prince 2 / Scrum Alliance / Agile / MSP / ITIL Skills and Experience At least 10 years project and programme delivery experience most recently attained within secure, high technology and fast paced environments Experience of delivering successful outcomes working in Defence either direct with the MOD or via defence primes/third party suppliers Exceptional internal and external stakeholder development and management skills Highly developed conflict resolution skills, able to drive challenging projects and programmes forward for the benefit of all parties Lead the delivery of multiple projects and programmes simultaneously Deep understanding and experience of hands on delivery developed during their career Problem solver and strategic thinker with a can do attitude Mentoring and development of PMs in a leadership capacity Financial planning, management and reporting Resource planning and reporting Background in developing detailed project plans and other project artefacts that deliver successful outcomes such as RAID logs Able to identify opportunities that improve the offering High professional standards, able to hold teams and themselves to account Working knowledge of a variety of recognized delivery methods (e.g. PRINCE2, SAFe, MSP etc.) and ability to tailor approaches to meet the customer required outcome Working knowledge of adhering to various MOD standards such as JSP604 Person profile: Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities An energetic leader and team player able to empower and motivate A clear strategic thinker with a commitment to high standards A clear and credible communicator Willingness to work flexibly in response to changing organisational requirements across differing UK locations. Some travel may be required Able and willing to work from our Stoke office Monday-Friday. (Due to the highly secure nature of the work and systems access this role will be mainly office or client site based with odd (1-2) days per month where there may be opportunities to work from home)
IT Project Manager - 4 Months min - Bristol (on site) Hays Technology are looking for an SC Cleared IT Project Manager to be part of a various projects, including Service Transition, Service Introduction, ITIL, Target Operating Model. What you will be doing: As a Project Manager, you will have detailed knowledge and experience of full ITIL compliance to design, build, test and implementation. You will manage and deliver service design Target Operating Model aligned to ITIL to cover As Is and To Be. What we are looking for: - Experience around service management operations - Experience across ITIL functions, processes, governance and organisational design - Implementation and execution of the service transition framework and service readiness - Experience leading service introduction full life cycle (SI framework, plan and RACI) - Experience aligning business change (managing and supporting transformation to a new operation service management TOM./ You will have: - Strong Project Management experience - Experience managing ITIL, Service Transition, Service Introduction and Service Readiness projects - Strong stakeholder management - SC Clearance What you'll get in return £433.50 per day (PAYE Premium) £500 per day (Umbrella) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
10/09/2021
Contractor
IT Project Manager - 4 Months min - Bristol (on site) Hays Technology are looking for an SC Cleared IT Project Manager to be part of a various projects, including Service Transition, Service Introduction, ITIL, Target Operating Model. What you will be doing: As a Project Manager, you will have detailed knowledge and experience of full ITIL compliance to design, build, test and implementation. You will manage and deliver service design Target Operating Model aligned to ITIL to cover As Is and To Be. What we are looking for: - Experience around service management operations - Experience across ITIL functions, processes, governance and organisational design - Implementation and execution of the service transition framework and service readiness - Experience leading service introduction full life cycle (SI framework, plan and RACI) - Experience aligning business change (managing and supporting transformation to a new operation service management TOM./ You will have: - Strong Project Management experience - Experience managing ITIL, Service Transition, Service Introduction and Service Readiness projects - Strong stakeholder management - SC Clearance What you'll get in return £433.50 per day (PAYE Premium) £500 per day (Umbrella) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
