*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Production Support Analyst Location: Manchester - 3 days/week Duration: 30/11/2026 Role Description: We are seeking a Level 2 Production Support Analyst to provide application and platform support within a fast-paced financial services environment. The role focuses on incident resolution, proactive monitoring, alert management, and automation to ensure high service availability and performance of business-critical systems. Key Responsibilities Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation Perform root cause analysis (RCA) and drive permanent fixes in collaboration with development and infrastructure teams Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber Proactively identify issues through alert management and monitoring dashboards, minimizing business impact Support automation initiatives to improve monitoring, alerting, and operational efficiency Work within ITIL processes (Incident, Problem, Change) and maintain accurate documentation in ServiceNow Collaborate with business stakeholders and technical teams to provide timely updates and ensure service continuity Participate in release support, environment validation, and post-release monitoring Required Skills & Experience Proven experience in Level 2 Production/Application Support within financial services Strong knowledge of Incident Management and Alert Management processes Hands-on experience with: Monitoring tools: AppDynamics, Splunk, ThousandEyes, CloudProber ITSM tools: ServiceNow, Moogsoft Technical expertise in: Windows environments SQL Server (querying, troubleshooting) Azure cloud platforms Messaging systems (MQ) Experience in application monitoring automation and Scripting Solid understanding of ITIL frameworks and service support models Strong analytical, problem-solving, and communication skills Desirable Experience supporting trading or banking platforms Knowledge of event correlation tools (eg, Moogsoft) Exposure to DevOps or SRE practices Experience working in 24/7 or shift-based support environments Key Attributes Proactive and detail-oriented with a focus on service stability Ability to perform under pressure in a high-availability financial environment Strong stakeholder communication and collaboration skills If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
21/05/2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Production Support Analyst Location: Manchester - 3 days/week Duration: 30/11/2026 Role Description: We are seeking a Level 2 Production Support Analyst to provide application and platform support within a fast-paced financial services environment. The role focuses on incident resolution, proactive monitoring, alert management, and automation to ensure high service availability and performance of business-critical systems. Key Responsibilities Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation Perform root cause analysis (RCA) and drive permanent fixes in collaboration with development and infrastructure teams Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber Proactively identify issues through alert management and monitoring dashboards, minimizing business impact Support automation initiatives to improve monitoring, alerting, and operational efficiency Work within ITIL processes (Incident, Problem, Change) and maintain accurate documentation in ServiceNow Collaborate with business stakeholders and technical teams to provide timely updates and ensure service continuity Participate in release support, environment validation, and post-release monitoring Required Skills & Experience Proven experience in Level 2 Production/Application Support within financial services Strong knowledge of Incident Management and Alert Management processes Hands-on experience with: Monitoring tools: AppDynamics, Splunk, ThousandEyes, CloudProber ITSM tools: ServiceNow, Moogsoft Technical expertise in: Windows environments SQL Server (querying, troubleshooting) Azure cloud platforms Messaging systems (MQ) Experience in application monitoring automation and Scripting Solid understanding of ITIL frameworks and service support models Strong analytical, problem-solving, and communication skills Desirable Experience supporting trading or banking platforms Knowledge of event correlation tools (eg, Moogsoft) Exposure to DevOps or SRE practices Experience working in 24/7 or shift-based support environments Key Attributes Proactive and detail-oriented with a focus on service stability Ability to perform under pressure in a high-availability financial environment Strong stakeholder communication and collaboration skills If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Pharmaceutical Product Owner Our client, a leading global supplier for IT services, requires experienced Product Owner to be based at their client's offices in Stevenage or London. This is a hybrid role - you can work remotely in the UK and attend the Stevenage or London office 2- 3 days per week. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Our client is looking for a seasoned Product Owner with strong experience in pharmaceutical or other highly regulated environments. The candidate will be responsible for defining the product vision and roadmap, ensuring alignment with business needs, scientific workflows, and compliance expectations. You must be able to work closely with cross functional teams to translate complex processes into clear product requirements and maintain a well-structured backlog. The role requires experience in Agile delivery, with accountability for ensuring that product increments meet GxP, data integrity, and validation standards. The individual should be comfortable collaborating with diverse stakeholders - scientific, technical, and quality teams - and communicating progress and risks effectively. The client needs someone who can balance compliance with innovation while driving measurable value and user adoption. You will: Drive real-world patient impact by shaping digital products that directly influence the quality, safety, and efficiency of pharmaceutical processes - your decisions help accelerate life changing therapies to those who need them. Lead ambitious innovation by solving complex scientific and regulatory challenges that demand creativity, critical thinking, and thought leadership, pushing the boundaries of what's possible in a highly regulated environment. Grow through purpose-driven work where challenging projects, diverse stakeholders, and evolving scientific needs give you the opportunity to make an impact that truly matters -both for the organisation and for global healthcare outcomes. Key Responsibilities Define and communicate the product vision and roadmap aligned with pharma business goals and regulatory timelines. Ensure all product capabilities meet relevant compliance standards, including GxP, ALCOA+, 21 CFR Part 11, and Annex 11. Own and prioritize the product backlog, balancing business value, scientific needs, regulatory requirements, and technical debt. Translate complex scientific, clinical, or manufacturing workflows into actionable user stories with clear acceptance criteria. Collaborate closely with engineering, data, QA, design, and business SMEs to deliver validated and compliant product increments. Lead Agile ceremonies such as sprint planning, refinement sessions, and sprint reviews. Ensure all deliverables meet validated-state requirements for deployment in regulated environments. Engage with stakeholders across scientific, clinical, manufacturing, regulatory, and quality teams to gather requirements and share product updates. Monitor product KPIs, user adoption, operational efficiency, and compliance metrics to guide continuous improvement. Uphold strong data governance and data integrity principles while driving user centric, compliant product enhancements. Key Requirements Proven experience as a Product Owner, Business Analyst, or similar role within pharmaceutical, life sciences, or other regulated industries. Strong understanding of GxP regulations, including 21 CFR Part 11, Annex 11, and data integrity principles (ALCOA+). Hands on experience supporting Computer System Validation (CSV)/Computer Software Assurance (CSA) processes, validation documentation, and audit readiness. Demonstrated ability to translate complex scientific, clinical, or manufacturing workflows into clear product requirements. Solid working knowledge of Agile methodologies (Scrum/Kanban) with experience leading Agile ceremonies. Experience collaborating with scientific, clinical, engineering, quality, or manufacturing teams in a cross functional setup. Ability to manage and prioritize a product backlog that balances business value, compliance needs, and technical constraints. Strong analytical and problem solving mindset, especially in regulated or high complexity environments. Excellent communication skills for engaging both technical and non technical stakeholders. Proven ability to operate in ambiguity, drive clarity, and make decisions in compliance driven environments. Desirable: Familiarity with FAIR data principles, data governance frameworks, and digital transformation in life sciences. Product management certifications such as CSPO, PSPO, or SAFe PO/PM. Understanding of automation, AI/ML, data engineering, or modern cloud technologies. Exposure to scaling Agile delivery in complex or regulated enterprise environments Due to the volume of applications received, unfortunately we cannot respond to everyone If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
21/05/2026
Contractor
Pharmaceutical Product Owner Our client, a leading global supplier for IT services, requires experienced Product Owner to be based at their client's offices in Stevenage or London. This is a hybrid role - you can work remotely in the UK and attend the Stevenage or London office 2- 3 days per week. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Our client is looking for a seasoned Product Owner with strong experience in pharmaceutical or other highly regulated environments. The candidate will be responsible for defining the product vision and roadmap, ensuring alignment with business needs, scientific workflows, and compliance expectations. You must be able to work closely with cross functional teams to translate complex processes into clear product requirements and maintain a well-structured backlog. The role requires experience in Agile delivery, with accountability for ensuring that product increments meet GxP, data integrity, and validation standards. The individual should be comfortable collaborating with diverse stakeholders - scientific, technical, and quality teams - and communicating progress and risks effectively. The client needs someone who can balance compliance with innovation while driving measurable value and user adoption. You will: Drive real-world patient impact by shaping digital products that directly influence the quality, safety, and efficiency of pharmaceutical processes - your decisions help accelerate life changing therapies to those who need them. Lead ambitious innovation by solving complex scientific and regulatory challenges that demand creativity, critical thinking, and thought leadership, pushing the boundaries of what's possible in a highly regulated environment. Grow through purpose-driven work where challenging projects, diverse stakeholders, and evolving scientific needs give you the opportunity to make an impact that truly matters -both for the organisation and for global healthcare outcomes. Key Responsibilities Define and communicate the product vision and roadmap aligned with pharma business goals and regulatory timelines. Ensure all product capabilities meet relevant compliance standards, including GxP, ALCOA+, 21 CFR Part 11, and Annex 11. Own and prioritize the product backlog, balancing business value, scientific needs, regulatory requirements, and technical debt. Translate complex scientific, clinical, or manufacturing workflows into actionable user stories with clear acceptance criteria. Collaborate closely with engineering, data, QA, design, and business SMEs to deliver validated and compliant product increments. Lead Agile ceremonies such as sprint planning, refinement sessions, and sprint reviews. Ensure all deliverables meet validated-state requirements for deployment in regulated environments. Engage with stakeholders across scientific, clinical, manufacturing, regulatory, and quality teams to gather requirements and share product updates. Monitor product KPIs, user adoption, operational efficiency, and compliance metrics to guide continuous improvement. Uphold strong data governance and data integrity principles while driving user centric, compliant product enhancements. Key Requirements Proven experience as a Product Owner, Business Analyst, or similar role within pharmaceutical, life sciences, or other regulated industries. Strong understanding of GxP regulations, including 21 CFR Part 11, Annex 11, and data integrity principles (ALCOA+). Hands on experience supporting Computer System Validation (CSV)/Computer Software Assurance (CSA) processes, validation documentation, and audit readiness. Demonstrated ability to translate complex scientific, clinical, or manufacturing workflows into clear product requirements. Solid working knowledge of Agile methodologies (Scrum/Kanban) with experience leading Agile ceremonies. Experience collaborating with scientific, clinical, engineering, quality, or manufacturing teams in a cross functional setup. Ability to manage and prioritize a product backlog that balances business value, compliance needs, and technical constraints. Strong analytical and problem solving mindset, especially in regulated or high complexity environments. Excellent communication skills for engaging both technical and non technical stakeholders. Proven ability to operate in ambiguity, drive clarity, and make decisions in compliance driven environments. Desirable: Familiarity with FAIR data principles, data governance frameworks, and digital transformation in life sciences. Product management certifications such as CSPO, PSPO, or SAFe PO/PM. Understanding of automation, AI/ML, data engineering, or modern cloud technologies. Exposure to scaling Agile delivery in complex or regulated enterprise environments Due to the volume of applications received, unfortunately we cannot respond to everyone If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Python Developer - Financial Markets Contract £550 - £680 per day insideIR35 A leading global financial institution is urgently seeking a Python Developer to join a high-performing technology team delivering strategic platforms and applications across trading, risk, and data environments. Based in London, on a hybrid basis. This is an excellent opportunity to work on business-critical systems within a fast-paced Front Office aligned environment, collaborating closely with traders, quants, analysts, and engineering teams to build scalable, high-performance solutions. Responsibilities * Design, develop, and maintain Python-based applications and services supporting trading, risk, and operational workflows * Build scalable data pipelines, APIs, and automation solutions for large-scale financial datasets * Work closely with Front Office stakeholders to gather requirements and deliver technical solutions * Enhance system performance, reliability, and operational efficiency * Develop integrations across internal platforms, market data feeds, and external systems * Contribute to CI/CD, testing automation, and cloud-native engineering practices * Support production systems, troubleshooting issues and driving continuous improvement Skills & Experience * Strong commercial experience developing applications in Python * Experience working within investment banking, financial services, or trading environments * Strong SQL and data analysis skills * Experience building APIs, automation workflows, and distributed systems * Familiarity with cloud platforms and modern engineering practices (AWS/Azure, Docker, Kubernetes, CI/CD) * Strong problem-solving and analytical capabilities * Exposure to trading, risk, market data, or quantitative platforms * Experience with pandas, NumPy, Airflow, FastAPI, or similar technologies * Knowledge of Front Office workflows, financial products, or regulatory environments * Experience working in Agile delivery teams Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
21/05/2026
Contractor
Python Developer - Financial Markets Contract £550 - £680 per day insideIR35 A leading global financial institution is urgently seeking a Python Developer to join a high-performing technology team delivering strategic platforms and applications across trading, risk, and data environments. Based in London, on a hybrid basis. This is an excellent opportunity to work on business-critical systems within a fast-paced Front Office aligned environment, collaborating closely with traders, quants, analysts, and engineering teams to build scalable, high-performance solutions. Responsibilities * Design, develop, and maintain Python-based applications and services supporting trading, risk, and operational workflows * Build scalable data pipelines, APIs, and automation solutions for large-scale financial datasets * Work closely with Front Office stakeholders to gather requirements and deliver technical solutions * Enhance system performance, reliability, and operational efficiency * Develop integrations across internal platforms, market data feeds, and external systems * Contribute to CI/CD, testing automation, and cloud-native engineering practices * Support production systems, troubleshooting issues and driving continuous improvement Skills & Experience * Strong commercial experience developing applications in Python * Experience working within investment banking, financial services, or trading environments * Strong SQL and data analysis skills * Experience building APIs, automation workflows, and distributed systems * Familiarity with cloud platforms and modern engineering practices (AWS/Azure, Docker, Kubernetes, CI/CD) * Strong problem-solving and analytical capabilities * Exposure to trading, risk, market data, or quantitative platforms * Experience with pandas, NumPy, Airflow, FastAPI, or similar technologies * Knowledge of Front Office workflows, financial products, or regulatory environments * Experience working in Agile delivery teams Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Job Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day-to-day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues Collaborate with cross-functional teams to integrate change management activities into project plans Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives Support the development and delivery of training programs to ensure smooth transitions Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation Strong English language skills, both verbal and written Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role.
21/05/2026
Seasonal
Job Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day-to-day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues Collaborate with cross-functional teams to integrate change management activities into project plans Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives Support the development and delivery of training programs to ensure smooth transitions Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation Strong English language skills, both verbal and written Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role.
Software Test Analyst - Security Cleared Location: Cheltenham (Hybrid Working) Salary: Up to £60K + benefits Security Clearance: SC Cleared (MOD DV Preferred) To Apply, email: The Opportunity We are seeking a methodical and results-driven Software Test Analyst to support the delivery of high-quality software solutions within a secure and collaborative environment. This role offers the opportunity to work closely with development and validation teams, ensuring that products meet functional, technical, and user requirements prior to release. This is an excellent opportunity for someone with a strong analytical mindset, a passion for quality, and a keen eye for detail who enjoys identifying issues and driving continuous improvement. Key Responsibilities Identify products and components to be assessed within the software review process Define appropriate test strategies, including test cases and supporting test data Execute diagnostic, system, and integration testing Document and manage test results across each test cycle, identifying and tracking defects Liaise closely with software development teams to resolve issues efficiently Present findings and technical assessments to relevant stakeholders Coordinate with development and validation teams to ensure effective communication Identify and eliminate redundant functions and components Maintain awareness of user needs, business applications, and industry standards Ensure adherence to recognised testing standards and protocols Skills & Experience Degree in Computer Science, IT or equivalent experience; ISTQB qualification desirable Minimum 2 years' experience in a Test Analyst or similar software testing role Experience working with computer software and coding environments Strong understanding of software development lifecycles Knowledge of test techniques and programming concepts Excellent analytical, diagnostic, and problem-solving skills Strong planning and organisational skills with exceptional attention to detail Ability to produce clear, articulate technical reports Experience working within project teams and meeting deadlines Additional Information Hybrid working model with a preference for team collaboration onsite in Cheltenham Occasional UK travel may be required for meetings, training, or customer engagements Candidates must hold active SC Clearance; MOD DV clearance is strongly preferred
21/05/2026
Full time
Software Test Analyst - Security Cleared Location: Cheltenham (Hybrid Working) Salary: Up to £60K + benefits Security Clearance: SC Cleared (MOD DV Preferred) To Apply, email: The Opportunity We are seeking a methodical and results-driven Software Test Analyst to support the delivery of high-quality software solutions within a secure and collaborative environment. This role offers the opportunity to work closely with development and validation teams, ensuring that products meet functional, technical, and user requirements prior to release. This is an excellent opportunity for someone with a strong analytical mindset, a passion for quality, and a keen eye for detail who enjoys identifying issues and driving continuous improvement. Key Responsibilities Identify products and components to be assessed within the software review process Define appropriate test strategies, including test cases and supporting test data Execute diagnostic, system, and integration testing Document and manage test results across each test cycle, identifying and tracking defects Liaise closely with software development teams to resolve issues efficiently Present findings and technical assessments to relevant stakeholders Coordinate with development and validation teams to ensure effective communication Identify and eliminate redundant functions and components Maintain awareness of user needs, business applications, and industry standards Ensure adherence to recognised testing standards and protocols Skills & Experience Degree in Computer Science, IT or equivalent experience; ISTQB qualification desirable Minimum 2 years' experience in a Test Analyst or similar software testing role Experience working with computer software and coding environments Strong understanding of software development lifecycles Knowledge of test techniques and programming concepts Excellent analytical, diagnostic, and problem-solving skills Strong planning and organisational skills with exceptional attention to detail Ability to produce clear, articulate technical reports Experience working within project teams and meeting deadlines Additional Information Hybrid working model with a preference for team collaboration onsite in Cheltenham Occasional UK travel may be required for meetings, training, or customer engagements Candidates must hold active SC Clearance; MOD DV clearance is strongly preferred
Business Analyst - Aladdin Investment Compliance Specialist - £850pd umbrella London Based Hybrid ContractWe're looking for a Business Analyst with strong Aladdin Investment Compliance experience to join a major financial services transformation programme.This role will focus on analysing, rationalising, and optimising compliance rules within Aladdin's compliance engine as part of a new Global Controls Monitoring operating model. Key Requirements: Strong Aladdin Investment Compliance experience (essential) BQL or similar coding/query language experience (e.g. SQL) Compliance rules analysis and optimisation Understanding of pre- and post-trade compliance Desirable Experience: Compliance Workbench, Research Hub, ATX, and Studio X Portfolio onboarding and lifecycle compliance processes This is a hands-on role suited to someone with 2+ years' Aladdin experience who enjoys combining business analysis, technical problem-solving, and investment compliance expertise.If you feel like this is a suitable role, please send your CV directly to Many thanks,Beth
21/05/2026
Contractor
Business Analyst - Aladdin Investment Compliance Specialist - £850pd umbrella London Based Hybrid ContractWe're looking for a Business Analyst with strong Aladdin Investment Compliance experience to join a major financial services transformation programme.This role will focus on analysing, rationalising, and optimising compliance rules within Aladdin's compliance engine as part of a new Global Controls Monitoring operating model. Key Requirements: Strong Aladdin Investment Compliance experience (essential) BQL or similar coding/query language experience (e.g. SQL) Compliance rules analysis and optimisation Understanding of pre- and post-trade compliance Desirable Experience: Compliance Workbench, Research Hub, ATX, and Studio X Portfolio onboarding and lifecycle compliance processes This is a hands-on role suited to someone with 2+ years' Aladdin experience who enjoys combining business analysis, technical problem-solving, and investment compliance expertise.If you feel like this is a suitable role, please send your CV directly to Many thanks,Beth
La Fosse Associates Limited
Leicester, Leicestershire
I'm partnering with a well-established, global organisation looking for a Senior Security Analyst to play a key role in strengthening their detection and response capability across a large and diverse environment. This position sits at the intersection of incident response, automation and detection engineering, which means its ideal for someone who enjoys solving problems and building security processes. Key Areas include: Build and refine detection logic across SIEM, EDR and related tooling Create automated SOAR workflows and playbooks to streamline response Lead investigations into complex or high severity incidents Carry out deep-dive forensic work Track and evolve security metrics to demonstrate improvements in detection and automation Work closely with engineering teams and external partners to expand monitoring coverage Support and mentor the development of Junior Analysts Key details: Salary: Up to £65,000 Location: Hybrid - 3 days onsite (East Midlands) Benefits: Pension & wider package If this sounds like something you'd be interested in, please apply now or email your CV to (see below) :)
21/05/2026
Full time
I'm partnering with a well-established, global organisation looking for a Senior Security Analyst to play a key role in strengthening their detection and response capability across a large and diverse environment. This position sits at the intersection of incident response, automation and detection engineering, which means its ideal for someone who enjoys solving problems and building security processes. Key Areas include: Build and refine detection logic across SIEM, EDR and related tooling Create automated SOAR workflows and playbooks to streamline response Lead investigations into complex or high severity incidents Carry out deep-dive forensic work Track and evolve security metrics to demonstrate improvements in detection and automation Work closely with engineering teams and external partners to expand monitoring coverage Support and mentor the development of Junior Analysts Key details: Salary: Up to £65,000 Location: Hybrid - 3 days onsite (East Midlands) Benefits: Pension & wider package If this sounds like something you'd be interested in, please apply now or email your CV to (see below) :)
Join Us as a Back-End Developer! A global client passionate about building products that foster brilliant workplace cultures is looking for a talented Back-End Developer to join their innovative team. You will work alongside product owners, business analysts, and quality assurance experts to plan, build, release, and maintain software features that deliver value to major global clients across 4 platforms. Your responsibilities will include: Proficient in C#, .Net with Test-Driven Development experience Previously worked in an agile environment Simplifying complex problems for diverse teams Supporting BA, QA, and development leads in requirements gathering, defect resolution, and project estimates Taking responsibility for the full software lifecycle - from idea to delivery Proposing new technologies and processes to improve efficiency Benefits: 25 days' holiday, plus bank holidays Day off on your birthday Free gym in the office Holidays increase after 2- and 5-years' service Pension Plan and Life Insurance Access to Employee Assistance Programme Company incentives, access to discount schemes Profit Share Scheme If you're passionate about back-end development and thrive in a collaborative environment, please apply and drop me an email at Help shape the future of technology! 47689MSR1 INMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
21/05/2026
Full time
Join Us as a Back-End Developer! A global client passionate about building products that foster brilliant workplace cultures is looking for a talented Back-End Developer to join their innovative team. You will work alongside product owners, business analysts, and quality assurance experts to plan, build, release, and maintain software features that deliver value to major global clients across 4 platforms. Your responsibilities will include: Proficient in C#, .Net with Test-Driven Development experience Previously worked in an agile environment Simplifying complex problems for diverse teams Supporting BA, QA, and development leads in requirements gathering, defect resolution, and project estimates Taking responsibility for the full software lifecycle - from idea to delivery Proposing new technologies and processes to improve efficiency Benefits: 25 days' holiday, plus bank holidays Day off on your birthday Free gym in the office Holidays increase after 2- and 5-years' service Pension Plan and Life Insurance Access to Employee Assistance Programme Company incentives, access to discount schemes Profit Share Scheme If you're passionate about back-end development and thrive in a collaborative environment, please apply and drop me an email at Help shape the future of technology! 47689MSR1 INMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Data Engineer (Fabric) Sheffield City Centre (On-site + 1 day home working) Up to 55,000 + 15% Pension Your new role Working closely with stakeholders across the UK, US and European businesses, you will help ensure data is accessible, trusted, and used effectively to support operational and strategic decision-making. This is a hands-on role combining data engineering with analytical delivery, reporting to the Global IT Manager, with a clear opportunity over time to take on greater technical ownership and help shape the direction of the data platform as it continues to mature. Responsibilities Champion data innovation within a forward-thinking manufacturing environment, integrating insights from energy systems, operational technology, ERP, and CRM platforms to drive operational improvement and support smarter financial and strategic decision-making Design, build, and continuously improve scalable end-to-end data pipelines within Microsoft Fabric, implementing and maintaining medallion architecture standards across ingestion, transformation, and presentation layers Develop and optimise trusted data models and semantic layers that enable high-quality reporting, self-service analytics, and advanced business insight Collaborate closely with stakeholders across the organisation to translate business requirements into practical data solutions and support analytics projects from discovery through to adoption and business use Shape and evolve platform standards, governance, and security practices while maintaining high levels of data quality, reliability, and performance, continuously identifying opportunities to improve tools, processes, and ways of working, and actively developing your own technical and professional capability Experience needed Hands-on experience with Microsoft Fabric, including Lakehouse, Dataflows, Notebooks, Pipelines, and workspace management, with the ability to design and support scalable data solutions across ingestion, transformation, and presentation layers Strong SQL skills, including developing, optimising, and troubleshooting queries to support data transformation and analytical models Understanding of medallion architecture and modern data engineering best practices, including data pipeline design, version control, testing approaches, and performance optimisation techniques Confident in building and maintaining robust data models and semantic layers that support high-quality reporting, self-service analytics, and advanced insight using tools such as Power BI or similar analytics platforms Proficient in preparing and validating real-world datasets, including cleansing, handling missing or duplicate records, standardising inputs, and performing exploratory analysis using Excel Experience working with structured business data from enterprise systems such as ERP and CRM platforms, with an understanding of data relationships, master data concepts, and business process integration Strong, clear communicator able to translate complex technical topics into simple, meaningful insights and narratives for a range of audiences Strong stakeholder engagement skills, building trusted relationships across business and IT teams Proactive and self-driven, with the ability to take ownership of work and see it through to completion Structured thinker with a logical approach to problem-solving and analysis Open to feedback and continuous improvement, with a growth mindset Desirable certifications (Microsoft Power BI Data Analyst, Microsoft Fabric Analytics Engineer Associate, Microsoft Fabric Data Engineer Associate) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
21/05/2026
Full time
Data Engineer (Fabric) Sheffield City Centre (On-site + 1 day home working) Up to 55,000 + 15% Pension Your new role Working closely with stakeholders across the UK, US and European businesses, you will help ensure data is accessible, trusted, and used effectively to support operational and strategic decision-making. This is a hands-on role combining data engineering with analytical delivery, reporting to the Global IT Manager, with a clear opportunity over time to take on greater technical ownership and help shape the direction of the data platform as it continues to mature. Responsibilities Champion data innovation within a forward-thinking manufacturing environment, integrating insights from energy systems, operational technology, ERP, and CRM platforms to drive operational improvement and support smarter financial and strategic decision-making Design, build, and continuously improve scalable end-to-end data pipelines within Microsoft Fabric, implementing and maintaining medallion architecture standards across ingestion, transformation, and presentation layers Develop and optimise trusted data models and semantic layers that enable high-quality reporting, self-service analytics, and advanced business insight Collaborate closely with stakeholders across the organisation to translate business requirements into practical data solutions and support analytics projects from discovery through to adoption and business use Shape and evolve platform standards, governance, and security practices while maintaining high levels of data quality, reliability, and performance, continuously identifying opportunities to improve tools, processes, and ways of working, and actively developing your own technical and professional capability Experience needed Hands-on experience with Microsoft Fabric, including Lakehouse, Dataflows, Notebooks, Pipelines, and workspace management, with the ability to design and support scalable data solutions across ingestion, transformation, and presentation layers Strong SQL skills, including developing, optimising, and troubleshooting queries to support data transformation and analytical models Understanding of medallion architecture and modern data engineering best practices, including data pipeline design, version control, testing approaches, and performance optimisation techniques Confident in building and maintaining robust data models and semantic layers that support high-quality reporting, self-service analytics, and advanced insight using tools such as Power BI or similar analytics platforms Proficient in preparing and validating real-world datasets, including cleansing, handling missing or duplicate records, standardising inputs, and performing exploratory analysis using Excel Experience working with structured business data from enterprise systems such as ERP and CRM platforms, with an understanding of data relationships, master data concepts, and business process integration Strong, clear communicator able to translate complex technical topics into simple, meaningful insights and narratives for a range of audiences Strong stakeholder engagement skills, building trusted relationships across business and IT teams Proactive and self-driven, with the ability to take ownership of work and see it through to completion Structured thinker with a logical approach to problem-solving and analysis Open to feedback and continuous improvement, with a growth mindset Desirable certifications (Microsoft Power BI Data Analyst, Microsoft Fabric Analytics Engineer Associate, Microsoft Fabric Data Engineer Associate) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Cyber Security & Network Analyst Tadworth - Advisable to be a car driver due to the location of the business Hybrid - 2 days in the office - 3 WFH - ( fully office based for the first 4 weeks) flexible to adhoc weekend work as and when required We're seeking a Senior Cyber Security & Network Analyst to support and manage our IT network and security infrastructure, ensuring robust protection of business systems and data. Key Responsibilities Manage day-to-day cyber security operations and incident response Monitor and optimise security tools (SIEM, firewalls, endpoint security) Maintain and support network infrastructure (LAN/WAN, Wi-Fi, L2/L3) Identify threats, conduct investigations, and implement security fixes Support delivery of cyber security projects and ongoing improvements Key Skills & Experience Proven experience in cyber security operations and network infrastructure Strong knowledge of Palo Alto firewalls, SIEM tools, and endpoint security Experience with L2/L3 networking (Nexus, LAN/WAN, Wi-Fi) Vulnerability management (e.g. Qualys) and incident response expertise Understanding of data security, threat analysis, and security best practice Essential Requirements Strong problem-solving and analytical skills Excellent communication and stakeholder management Ability to work independently in a fast-paced environment Methodical, organised, and detail-oriented approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
21/05/2026
Full time
Senior Cyber Security & Network Analyst Tadworth - Advisable to be a car driver due to the location of the business Hybrid - 2 days in the office - 3 WFH - ( fully office based for the first 4 weeks) flexible to adhoc weekend work as and when required We're seeking a Senior Cyber Security & Network Analyst to support and manage our IT network and security infrastructure, ensuring robust protection of business systems and data. Key Responsibilities Manage day-to-day cyber security operations and incident response Monitor and optimise security tools (SIEM, firewalls, endpoint security) Maintain and support network infrastructure (LAN/WAN, Wi-Fi, L2/L3) Identify threats, conduct investigations, and implement security fixes Support delivery of cyber security projects and ongoing improvements Key Skills & Experience Proven experience in cyber security operations and network infrastructure Strong knowledge of Palo Alto firewalls, SIEM tools, and endpoint security Experience with L2/L3 networking (Nexus, LAN/WAN, Wi-Fi) Vulnerability management (e.g. Qualys) and incident response expertise Understanding of data security, threat analysis, and security best practice Essential Requirements Strong problem-solving and analytical skills Excellent communication and stakeholder management Ability to work independently in a fast-paced environment Methodical, organised, and detail-oriented approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are currently supporting a leading organisation in the search for an experienced Business Analyst to join a high-performing ADM delivery team. This opportunity is ideal for a proactive and analytical Business Analyst with strong stakeholder engagement skills and experience working within Agile delivery environments. Job Title: Business Analyst - ADM Location: London (Hybrid) Rate: 280 per day The successful candidate will play a key role in analysing business problems and opportunities, driving process improvement initiatives and ensuring solutions are aligned with both business objectives and user needs. Key Responsibilities: Analyse and understand business problems, operational challenges and improvement opportunities Conduct research and analysis across business processes, systems, data, technology and organisational structures Identify areas for business process improvement and define measurable success outcomes Gather, define and manage business and user requirements across project lifecycles Support Agile delivery teams with prioritisation, backlog refinement and MVP decision-making Ensure new products and services meet business and user requirements and align with organisational goals Conduct business process testing and support validation activities Engage with stakeholders across technical and business functions to drive successful outcomes Support operational and support teams with analysis-led insights and continuous improvement initiatives Produce documentation, reports and process artefacts to support governance and delivery Operational Responsibilities: Ensure timely resolution and compliance of escalated incidents and tickets in line with agreed SLAs Support ETL and Data Lake operational practices and continuous improvement activities Validate change implementation plans and support capacity planning activities Participate in customer meetings to understand operational challenges and improve service delivery Review root cause analysis and trend analysis reporting to support performance improvements Mentor team members and contribute to knowledge sharing and documentation standards Required Skills & Experience: Strong Business Analysis experience within Agile delivery environments Experience in business process improvement and business process testing Strong requirements gathering, definition and management capabilities Excellent stakeholder relationship management and communication skills Strong systems analysis and user experience analysis capabilities Analytical mindset with strong problem-solving skills Experience working with ETL processes and Data Lake architectures Knowledge of AWS Core Services, RDS and analytics tooling Desirable Certifications: AWS Certified Data Analytics - Specialty ITIL Foundation Certification This is an excellent opportunity for a Business Analyst looking to contribute to large-scale transformation and operational improvement programmes within a collaborative and fast-paced environment. To apply, please submit your CV along with your availability and current day rate expectations. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
21/05/2026
Seasonal
We are currently supporting a leading organisation in the search for an experienced Business Analyst to join a high-performing ADM delivery team. This opportunity is ideal for a proactive and analytical Business Analyst with strong stakeholder engagement skills and experience working within Agile delivery environments. Job Title: Business Analyst - ADM Location: London (Hybrid) Rate: 280 per day The successful candidate will play a key role in analysing business problems and opportunities, driving process improvement initiatives and ensuring solutions are aligned with both business objectives and user needs. Key Responsibilities: Analyse and understand business problems, operational challenges and improvement opportunities Conduct research and analysis across business processes, systems, data, technology and organisational structures Identify areas for business process improvement and define measurable success outcomes Gather, define and manage business and user requirements across project lifecycles Support Agile delivery teams with prioritisation, backlog refinement and MVP decision-making Ensure new products and services meet business and user requirements and align with organisational goals Conduct business process testing and support validation activities Engage with stakeholders across technical and business functions to drive successful outcomes Support operational and support teams with analysis-led insights and continuous improvement initiatives Produce documentation, reports and process artefacts to support governance and delivery Operational Responsibilities: Ensure timely resolution and compliance of escalated incidents and tickets in line with agreed SLAs Support ETL and Data Lake operational practices and continuous improvement activities Validate change implementation plans and support capacity planning activities Participate in customer meetings to understand operational challenges and improve service delivery Review root cause analysis and trend analysis reporting to support performance improvements Mentor team members and contribute to knowledge sharing and documentation standards Required Skills & Experience: Strong Business Analysis experience within Agile delivery environments Experience in business process improvement and business process testing Strong requirements gathering, definition and management capabilities Excellent stakeholder relationship management and communication skills Strong systems analysis and user experience analysis capabilities Analytical mindset with strong problem-solving skills Experience working with ETL processes and Data Lake architectures Knowledge of AWS Core Services, RDS and analytics tooling Desirable Certifications: AWS Certified Data Analytics - Specialty ITIL Foundation Certification This is an excellent opportunity for a Business Analyst looking to contribute to large-scale transformation and operational improvement programmes within a collaborative and fast-paced environment. To apply, please submit your CV along with your availability and current day rate expectations. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
This role offers a structured entry point into cyber security within the financial sector. You will support security operations while learning how financial organisations manage risk, protect sensitive data, and meet regulatory requirements. KEY DUTIES Support monitoring of security systems and alerts Assist with basic risk assessments and security checks Help maintain compliance documentation and reports Learn about data protection and secure systems Escalate potential security issues to senior team members CANDIDATE REQUIREMENTS Interest in cyber security, data protection, or technology Basic understanding of computers and digital systems Strong attention to detail and problem-solving skills Professional attitude and willingness to learn No previous cyber security experience required
21/05/2026
Full time
This role offers a structured entry point into cyber security within the financial sector. You will support security operations while learning how financial organisations manage risk, protect sensitive data, and meet regulatory requirements. KEY DUTIES Support monitoring of security systems and alerts Assist with basic risk assessments and security checks Help maintain compliance documentation and reports Learn about data protection and secure systems Escalate potential security issues to senior team members CANDIDATE REQUIREMENTS Interest in cyber security, data protection, or technology Basic understanding of computers and digital systems Strong attention to detail and problem-solving skills Professional attitude and willingness to learn No previous cyber security experience required
Billing Analyst Job Summary We are seeking a detail-oriented Telecoms/IT Billing Specialist/Administrator to join our team. You will be responsible for managing the end-to-end billing process-importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively. Key Responsibilities Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution. Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution. Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform. Skills & Qualifications Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs. Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services. Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues. Communication: Excellent verbal and written communication skills for liaising with customers and colleagues. Problem-Solving: Strong ability to investigate and resolve complex billing queries. Administrative Skills: Proven experience in administrative tasks related to billing and data management. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
21/05/2026
Full time
Billing Analyst Job Summary We are seeking a detail-oriented Telecoms/IT Billing Specialist/Administrator to join our team. You will be responsible for managing the end-to-end billing process-importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively. Key Responsibilities Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution. Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution. Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform. Skills & Qualifications Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs. Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services. Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues. Communication: Excellent verbal and written communication skills for liaising with customers and colleagues. Problem-Solving: Strong ability to investigate and resolve complex billing queries. Administrative Skills: Proven experience in administrative tasks related to billing and data management. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Service Operations Analyst The Service Operations Analyst is responsible for managing the delivery of a range ITIL processes including Problem, Change, Release and Deployment, Continuous Service Improvement, Supplier and Service Assurance and Asset Management to ensure services are delivered to meet agreed service levels with minimum disruption. Council experience essential. Key Unit Accountabilities Responsible for initiating and monitoring actions to investigate and resolve problems in systems, processes, and services. Assists with the implementation of agreed remedies and preventative measures to assure continuity and avoid disruption to business services ensuring high level of customer satisfaction. Responsible for monitoring service component capacity and initiates actions to resolve any shortfalls according to agreed procedures to ensure continuity of service and avoid disruption to business services. Responsible for ensuring that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are created, analysed and distributed, issues are resolved and identified improvements are delivered through the Continuous Service Improvement Plan Responsible for controlling IT assets, including business and operational software licencing, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out to reduce cost, maintain security and enable reuse and avoiding unnecessary acquisition. Responsible for working with Technology Assurance and Operations teams to implement arrangements for disaster recovery and documents recovery procedures in order to ensure a rapid recovery of business services reducing any adverse impact on business operations. Responsible for assessing, analysing, developing, documenting, and controlling the implementation of changes based on requests for change to ensure continuity of operations and avoidance of incidents resulting from IT change in the business environment. Responsible for administration of the Release and Deployment process working collaboratively with Project and Operational teams to ensure that new and changing technologies and services are transitioned and accepted into service to ensure efficient and controlled operation in the business environment. Responsible for ensuring that services and components meet and continue to meet all of their agreed performance targets and service levels to ensure continuity of business services and avoid disruption that would adversely impact business services. Responsible for the production, analysis and communication of Management Information reports designed to support IT decisions and ensure continuous service improvement. Responsible for agreeing a personal development plan with the line manager, working to achieve it, and for demonstrating a continuous approach to personal professional development. The post holder should be prepared to work outside of normal hours, including attending evening meetings, and occasional weekend working. To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross organisational groups and task teams. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others, Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
21/05/2026
Contractor
Service Operations Analyst The Service Operations Analyst is responsible for managing the delivery of a range ITIL processes including Problem, Change, Release and Deployment, Continuous Service Improvement, Supplier and Service Assurance and Asset Management to ensure services are delivered to meet agreed service levels with minimum disruption. Council experience essential. Key Unit Accountabilities Responsible for initiating and monitoring actions to investigate and resolve problems in systems, processes, and services. Assists with the implementation of agreed remedies and preventative measures to assure continuity and avoid disruption to business services ensuring high level of customer satisfaction. Responsible for monitoring service component capacity and initiates actions to resolve any shortfalls according to agreed procedures to ensure continuity of service and avoid disruption to business services. Responsible for ensuring that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are created, analysed and distributed, issues are resolved and identified improvements are delivered through the Continuous Service Improvement Plan Responsible for controlling IT assets, including business and operational software licencing, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out to reduce cost, maintain security and enable reuse and avoiding unnecessary acquisition. Responsible for working with Technology Assurance and Operations teams to implement arrangements for disaster recovery and documents recovery procedures in order to ensure a rapid recovery of business services reducing any adverse impact on business operations. Responsible for assessing, analysing, developing, documenting, and controlling the implementation of changes based on requests for change to ensure continuity of operations and avoidance of incidents resulting from IT change in the business environment. Responsible for administration of the Release and Deployment process working collaboratively with Project and Operational teams to ensure that new and changing technologies and services are transitioned and accepted into service to ensure efficient and controlled operation in the business environment. Responsible for ensuring that services and components meet and continue to meet all of their agreed performance targets and service levels to ensure continuity of business services and avoid disruption that would adversely impact business services. Responsible for the production, analysis and communication of Management Information reports designed to support IT decisions and ensure continuous service improvement. Responsible for agreeing a personal development plan with the line manager, working to achieve it, and for demonstrating a continuous approach to personal professional development. The post holder should be prepared to work outside of normal hours, including attending evening meetings, and occasional weekend working. To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross organisational groups and task teams. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others, Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
Revenue Strategy & Operations Analyst ( 6 Month Maternity Leave Cover ) CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. You will represent the RSO team in London, as the rest of the team is distributed globally. You'll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We'll set you up for success - but we're also looking for someone who's curious enough to proactively seek out information. You'll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We're looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you're early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You'll Do? You'll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you'll become the go-to person for many of these areas. Responsibilities include: Own and support company-wide revenue forecasting rhythms through modeling Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data Experiment with AI and automation tools to build smarter, faster workflows across the operations function Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You're early in your career but you operate like someone who's been around longer. You don't wait to be told what to do - you identify the problem, propose the solution, and get moving. You're as comfortable building a forecasting model as you are presenting your findings to the CFO. And you're the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you've built and how you think Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business Experience with BI tools (Tableau, Power BI, Looker, or similar) Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss Bias to action - you lead with solutions, move fast, and don't get stuck waiting for perfect information Genuinely curious - you dig into problems until you understand them, and you're always looking for a smarter way Ambitious - you're not looking for a job, you're looking for a career, and you're motivated by the opportunity to grow into a strategic partner within the business Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don't need someone sitting next to you to get up to speed or get things done Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding Experience with or enthusiasm for AI tools and workflow automation Nice to Have Background in SaaS, AdTech, MarTech, or Cybersecurity Exposure to revenue forecasting Experience working in a fast-scaling or global environment
21/05/2026
Full time
Revenue Strategy & Operations Analyst ( 6 Month Maternity Leave Cover ) CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. You will represent the RSO team in London, as the rest of the team is distributed globally. You'll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We'll set you up for success - but we're also looking for someone who's curious enough to proactively seek out information. You'll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We're looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you're early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You'll Do? You'll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you'll become the go-to person for many of these areas. Responsibilities include: Own and support company-wide revenue forecasting rhythms through modeling Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data Experiment with AI and automation tools to build smarter, faster workflows across the operations function Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You're early in your career but you operate like someone who's been around longer. You don't wait to be told what to do - you identify the problem, propose the solution, and get moving. You're as comfortable building a forecasting model as you are presenting your findings to the CFO. And you're the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you've built and how you think Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business Experience with BI tools (Tableau, Power BI, Looker, or similar) Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss Bias to action - you lead with solutions, move fast, and don't get stuck waiting for perfect information Genuinely curious - you dig into problems until you understand them, and you're always looking for a smarter way Ambitious - you're not looking for a job, you're looking for a career, and you're motivated by the opportunity to grow into a strategic partner within the business Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don't need someone sitting next to you to get up to speed or get things done Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding Experience with or enthusiasm for AI tools and workflow automation Nice to Have Background in SaaS, AdTech, MarTech, or Cybersecurity Exposure to revenue forecasting Experience working in a fast-scaling or global environment
Key responsibilities System ownership & support Act as the primary owner of the Odoo system across all business units Provide first- and second-line support to country teams using Odoo Troubleshoot issues and ensure smooth day-to-day operation of the platform Coordinate training alongside existing internal subject matter experts (product, finance, warehousing etc) Configuration & continuous improvement Maintain and improve system configuration, workflows, and processes Support rollout of new modules and functionality across the business Identify opportunities to bring additional processes into Odoo over time Ensure consistency and alignment across subsidiaries Data & operational oversight Support and improve data accuracy across the system (e.g. stock, expenses, reporting) Potential ownership of supply chain data completeness, including: In-transit stock Shipment pipeline visibility (in collaboration with Operations colleagues) Support operational reporting and dashboard development for country teams Automation & integration Support process automation (e.g. reporting, alerts, financial analysis) Work alongside the Software Team to integrate Odoo with the wider MOPO data stack Act as liaison with external developers or consultancies where deeper technical work is required Cross-functional coordination Serve as the central Odoo contact point across all subsidiaries (including international teams) Work closely with Operations, Finance, and Logistics stakeholders Escalate complex development or architectural needs to the Software Team for support Team structure & positioning This role sits within Operations, reflecting Odoo's role as a core operational system Accountable for outcomes and line-managed by Operations Supported by the Software Team for: Platform integration Complex development and architecture Skills & experience Essential Strong understanding of ERP systems in an operational environment Experience supporting users across multiple functions (e.g. stock, finance, operations) Ability to manage system configuration and workflows Strong problem-solving skills and attention to detail Desirable 2-4 years' experience working with Odoo specifically (administrator, analyst, or similar role) Experience with supply chain or inventory management systems Experience with reporting, dashboards, and data analysis Exposure to system integrations or working alongside development teams Experience working across multiple countries or distributed teams Working arrangements Full-time, office-based role in Sheffield Collaboration with international teams required
21/05/2026
Full time
Key responsibilities System ownership & support Act as the primary owner of the Odoo system across all business units Provide first- and second-line support to country teams using Odoo Troubleshoot issues and ensure smooth day-to-day operation of the platform Coordinate training alongside existing internal subject matter experts (product, finance, warehousing etc) Configuration & continuous improvement Maintain and improve system configuration, workflows, and processes Support rollout of new modules and functionality across the business Identify opportunities to bring additional processes into Odoo over time Ensure consistency and alignment across subsidiaries Data & operational oversight Support and improve data accuracy across the system (e.g. stock, expenses, reporting) Potential ownership of supply chain data completeness, including: In-transit stock Shipment pipeline visibility (in collaboration with Operations colleagues) Support operational reporting and dashboard development for country teams Automation & integration Support process automation (e.g. reporting, alerts, financial analysis) Work alongside the Software Team to integrate Odoo with the wider MOPO data stack Act as liaison with external developers or consultancies where deeper technical work is required Cross-functional coordination Serve as the central Odoo contact point across all subsidiaries (including international teams) Work closely with Operations, Finance, and Logistics stakeholders Escalate complex development or architectural needs to the Software Team for support Team structure & positioning This role sits within Operations, reflecting Odoo's role as a core operational system Accountable for outcomes and line-managed by Operations Supported by the Software Team for: Platform integration Complex development and architecture Skills & experience Essential Strong understanding of ERP systems in an operational environment Experience supporting users across multiple functions (e.g. stock, finance, operations) Ability to manage system configuration and workflows Strong problem-solving skills and attention to detail Desirable 2-4 years' experience working with Odoo specifically (administrator, analyst, or similar role) Experience with supply chain or inventory management systems Experience with reporting, dashboards, and data analysis Exposure to system integrations or working alongside development teams Experience working across multiple countries or distributed teams Working arrangements Full-time, office-based role in Sheffield Collaboration with international teams required
A technology service provider in the UK is seeking a dedicated IT Service Desk Analyst to handle IT incidents and service requests efficiently. The role requires 1-2 years of experience in IT, strong problem-solving skills, and a passion for outstanding customer service. You'll be operating in a fast-paced environment, working 12-hour shifts on a rota basis to ensure excellent service delivery. Emphasizing first-contact resolution, you will manage incidents from logging through to resolution, thus ensuring client satisfaction.
21/05/2026
Full time
A technology service provider in the UK is seeking a dedicated IT Service Desk Analyst to handle IT incidents and service requests efficiently. The role requires 1-2 years of experience in IT, strong problem-solving skills, and a passion for outstanding customer service. You'll be operating in a fast-paced environment, working 12-hour shifts on a rota basis to ensure excellent service delivery. Emphasizing first-contact resolution, you will manage incidents from logging through to resolution, thus ensuring client satisfaction.
We're hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We're looking for someone with: Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. Good knowledge of current Windows Operating System. Good knowledge of Microsoft 365 office suite. Experience with PC hardware build and troubleshooting. Familiarity with Apple & Android mobile devices. Own transport as this role supports multiple sites. Experience of ServiceDesk (preferable). Experience in OpenGI or Applied Epic applications would be preferable. BA or BS degree preferred or equivalent experience. 3+ years of experience working for a corporate level service desk. Using these skills, you'll be: Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance. Responding to hardware and software issues, diagnosing problems, and delivering effective solutions. Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation. Assisting with the management and maintenance of mobile devices across the organisation. Providing day-to-day IT support to team members and collaborating to resolve technical challenges. Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication. Identifying the most efficient and effective ways to resolve technical issues for users. Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution. Handling work orders of varying complexity, escalating high priority or complex issues when required. Delivering onsite IT support for the Midland offices. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. Who is NFP? With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out of work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.
21/05/2026
Full time
We're hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We're looking for someone with: Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. Good knowledge of current Windows Operating System. Good knowledge of Microsoft 365 office suite. Experience with PC hardware build and troubleshooting. Familiarity with Apple & Android mobile devices. Own transport as this role supports multiple sites. Experience of ServiceDesk (preferable). Experience in OpenGI or Applied Epic applications would be preferable. BA or BS degree preferred or equivalent experience. 3+ years of experience working for a corporate level service desk. Using these skills, you'll be: Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance. Responding to hardware and software issues, diagnosing problems, and delivering effective solutions. Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation. Assisting with the management and maintenance of mobile devices across the organisation. Providing day-to-day IT support to team members and collaborating to resolve technical challenges. Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication. Identifying the most efficient and effective ways to resolve technical issues for users. Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution. Handling work orders of varying complexity, escalating high priority or complex issues when required. Delivering onsite IT support for the Midland offices. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. Who is NFP? With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out of work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first contact resolution wherever possible. Normal Hours of Work: Monday to Sunday, 24 7 365 Shift Rota. 4 days on, 4 days off, 4 nights on, 4 days off. Shifts will be 12 hours. Key Responsibilities Act as the single point of contact for IT Incidents, Requests, and Events Log, classify, prioritise, and manage tickets in line with SLAs Provide first line technical support via telephone and remote tools Troubleshoot and resolve hardware, software, application, and network issues Maintain regular communication with customers throughout the ticket lifecycle Monitor alerts from proactive monitoring systems and manage events accordingly Escalate incidents to resolver groups or third parties where required Liaise with vendors and suppliers, acting as a central communication point Allocate and schedule tickets to Field Engineers, ensuring correct resourcing Maintain and update the knowledge base and internal documentation Administer IT systems, including user account creation and updates Ensure accurate and timely ticket updates within the Service Management platform Participate in out of hours support, on-call, or overtime when required Essential Skills & Experience 1-2 years' experience working in IT, ideally within a Managed Services environment Experience supporting: Windows 7 / 10 / 11 Microsoft Active Directory Exchange / Office 365 Microsoft Desktop and Server Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote support tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching and maintenance tasks Hyper V, SCVMM, SQL Server, clustering Networking or cloud certifications Key Attributes Customer focused with a commitment to service excellence Strong analytical and problem solving skills Ability to work independently and as part of a team Highly organised with excellent attention to detail Proactive and eager to learn and develop Professional, reliable, and able to work under pressure
21/05/2026
Full time
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first contact resolution wherever possible. Normal Hours of Work: Monday to Sunday, 24 7 365 Shift Rota. 4 days on, 4 days off, 4 nights on, 4 days off. Shifts will be 12 hours. Key Responsibilities Act as the single point of contact for IT Incidents, Requests, and Events Log, classify, prioritise, and manage tickets in line with SLAs Provide first line technical support via telephone and remote tools Troubleshoot and resolve hardware, software, application, and network issues Maintain regular communication with customers throughout the ticket lifecycle Monitor alerts from proactive monitoring systems and manage events accordingly Escalate incidents to resolver groups or third parties where required Liaise with vendors and suppliers, acting as a central communication point Allocate and schedule tickets to Field Engineers, ensuring correct resourcing Maintain and update the knowledge base and internal documentation Administer IT systems, including user account creation and updates Ensure accurate and timely ticket updates within the Service Management platform Participate in out of hours support, on-call, or overtime when required Essential Skills & Experience 1-2 years' experience working in IT, ideally within a Managed Services environment Experience supporting: Windows 7 / 10 / 11 Microsoft Active Directory Exchange / Office 365 Microsoft Desktop and Server Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote support tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching and maintenance tasks Hyper V, SCVMM, SQL Server, clustering Networking or cloud certifications Key Attributes Customer focused with a commitment to service excellence Strong analytical and problem solving skills Ability to work independently and as part of a team Highly organised with excellent attention to detail Proactive and eager to learn and develop Professional, reliable, and able to work under pressure
