20 jobs found

Proactive.IT Appointments Limited seeks an experienced Retail Systems Support Analyst in Bristol. The role involves providing technical support for Oracle Retail systems and POS technology across UK and EU operations. The successful candidate will engage with stakeholders at all levels, resolve issues, and assist in enhancements and testing. This position offers a competitive salary between £50k and £55k per year, along with an opportunity to join a supportive team within a boutique retailer.

Application Support Analyst - Operations Technology Contract London, GB Technology Full-Time About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Overview of Marex / Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. Role Summary The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm. Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm's evolution, enabling business growth and supporting the delivery of new products and services. Responsibilities Role specific: Provide support for all trading and back-office platforms offered by Marex to both internal and external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client onboarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ou you supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies: A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Working knowledge of ETD exchanges and the full trade life cycle. Skills and Experience: Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle. Must be able to work under demanding conditions with a calm demeanour. Experience gained in a financial services background, ideally finance. Ability to work as part of a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes.Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC. Experience in exchange and vendor management. Knowledge of server-side infrastructure and admin tools. Ability to work shifts patterns (if required). Good to have knowledge of Fix Messaging protocol, including support experience. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets. Experience in technical onboarding of new APIs and systems. Prior experience in a support role, liaising directly with clients in a technical capacity. Desirable: Bachelor's degree in any relevant field. Excellent verbal and written communication skills. Use of ATEO and ION products are advantageous. Prior experience support back and middle office users. Working knowledge of the following asset classes/Trade environments: Foreign Exchange (FX), Over-the-counter (OTC), Interest rate swaps (IRS), Equities, Broker dealer is advantageous. Understanding of Sox and how it relates to a support function. Conduct Rules You must: Act with integrity. Act with due skill, care and diligence. Be open and cooperative with the FCA, the PRA and other regulators. Pay due regard to the interests of customers and treat them fairly. Observe proper standard of market conduct. Act to deliver good outcomes for retail customers. Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosta initiative as well as employee satisfaction. . click apply for full job details

11551SR6 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day to day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in a Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Overview of Marex / Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. Role Summary The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day to day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross selling capabilities and improve operational efficiency across the firm. Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm's evolution, enabling business growth and supporting the delivery of new products and services. Responsibilities Role specific: Provide support for all trading and back office platforms offered by Marex to both internal and external client base. Support business users offering second and third line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client onboarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Working knowledge of ETD exchanges and the full trade life cycle Skills and Experience Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle. Must be able to work under demanding conditions with a calm demeanour. Experience gained in a financial services background, ideally finance. Ability to work as part of a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes Process driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC. Experience in exchange and vendor management. Knowledge of server side infrastructure and admin tools. Ability to work shifts patterns (if required). Good to have knowledge of Fix Messaging protocol, including support experience. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets. Experience in technical onboarding of new APIs and systems. Prior experience in a support role, liaising directly with clients in a technical capacity. Desirable Bachelor's degree in any relevant field. Excellent verbal and written communication skills. Use of ATEO and ION products are advantageous. Prior experience support back and middle office users. Working knowledge of the following asset classes/Trade environments: Foreign Exchange (FX), Over the counter (OTC), Interest rate swaps (IRS), Equities, Broker dealer is advantageous. Understanding of Sox and how it relates to a support function. Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company . click apply for full job details

B&M Retail Limited is seeking a proactive Finance Systems Assistant to join their Finance Systems team in Speke, Liverpool on a 12-month FTC. This role focuses on enhancing Oracle ERP and associated finance systems, supporting system improvements, and driving accurate KPI reporting. The successful candidate will get involved in maintaining documentation, managing Finance Systems procedures, and coordinating testing initiatives. Ideal applicants will have a solid understanding of finance processes and strong Oracle Fusion knowledge. Benefits include staff discounts and access to additional savings through the colleague portal.

Proactive.IT Appointments Limited is seeking an experienced Retail Systems Support Analyst to join their technology team in Bristol. The successful candidate will support Oracle Retail systems, maintain POS technologies, and work closely with senior stakeholders. The ideal candidate has a strong retail systems background, excellent communication skills, and experience with databases and SQL. This position offers a competitive salary and a supportive environment.

11551SR5 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C suite. They will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day to day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in a Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

11551SR3 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands-on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C-suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day-to-day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third-party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in an Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well-established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Proactive.IT Appointments Limited is seeking an experienced Retail Systems Support Analyst to join their boutique retail client in Bristol. This role involves providing technical and functional support, specifically focusing on Oracle Retail systems across UK and EU operations. The candidate will troubleshoot system issues, support retail technology platforms, and collaborate with stakeholders at all levels. A strong background in retail systems and experience with POS systems is essential. This position offers a competitive salary and a supportive working environment.

Proactive.IT Appointments Limited is seeking an experienced Retail Systems Support Analyst to join a boutique retailer's technology team in the UK. The successful candidate will support and enhance critical retail applications, providing day-to-day support for Oracle Retail systems. This pivotal role involves troubleshooting, system support, and engaging with stakeholders at all levels. Candidates should have solid Oracle Retail experience and proficiency in POS systems. A competitive salary of £50k - £55k is on offer, along with a supportive working environment.

About the Role You may not have heard of us, but there's a good chance you've enjoyed our products. Avara Foods is one of the UK's leading food businesses, supplying chicken and turkey to the country's major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to factory and all the way to the customer door - meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales. Who are we, and what do we do? As an inclusive, forward thinking business, we take pride in our approach to data across Avara Foods and are looking for a highly competent and motivated Data Analyst to join our Data Engineering team in Brackley. As a Data Analyst you'll be working on site Monday to Friday 08:00 - 17:00. Key Responsibilities Collaborate with cross functional teams to understand business processes and translate requirements into meaningful data analyses and visualisations. Design, develop, and maintain scalable data models and pipelines to integrate and prepare data from multiple sources for reporting and analysis. Build and optimise dashboards and reports using tools such as Power BI and Oracle Analytics Cloud to deliver clear and actionable insights. Ensure data accuracy, consistency, and completeness through data validation, cleansing, and reconciliation processes. Develop and automate recurring reports and data workflows using SQL, Python, and workflow automation tools (e.g. Power Automate, Logic Apps, OIC). Conduct in depth data analysis to identify trends, anomalies, and opportunities for business improvement. Support business users with ad hoc data queries and self service reporting solutions. Document data structures, models, and analytical processes to maintain transparency and support knowledge sharing. Stay informed on emerging technologies and best practices in data analytics, business intelligence, and automation. Essential Qualifications Proven experience working as a Data Analyst or in a similar data centric role. Strong understanding of business processes and how data supports decision making. Experience developing reports, dashboards, and data models using modern BI tools (e.g. Power BI, Oracle Analytics Cloud, Business Objects). Strong SQL skills (Microsoft SQL Server or Oracle Database). Excellent analytical and problem solving abilities with a methodical approach. Solid organisational and documentation skills. Advanced Microsoft Excel & Power BI skills. Desirable Qualifications Microsoft or Oracle data related certifications. BCS Business Analyst or Data Analyst qualification. Experience working with middleware or workflow automation tools (e.g. Power Automate, OIC, Azure Logic Apps). Experience with the following technologies: Microsoft Power Platform (Power Automate, Power Apps) Microsoft Azure Data & Integration Services Oracle Integration Cloud (OIC) Oracle Analytics Cloud (OAC) Oracle Data Integrator (ODI) Microsoft SQL Server Reporting Services (SSRS) Microsoft Data Fabric Benefits £35,000 - £45,000 per annum dependent on experience. 31 days annual leave. 6% employer matched pension contributions. Company life assurance scheme. Various lifestyle benefits, such as cashback perks, exclusive shopping discounts from well known retailers, and discounted cinema tickets. Wellbeing resources, including free online health advice & support, and wellbeing assessments. We are committed to being an equal opportunities employer.

About the Role You may not have heard of us, but there's a good chance you've enjoyed our products. Avara Foods is one of the UK's leading food businesses, supplying chicken and turkey to the country's major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to factory and all the way to the customer door - meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales. Who are we, and what do we do? As an inclusive, forward thinking business, we take pride in our approach to data across Avara Foods and are looking for a highly competent and motivated Data Analyst to join our Data Engineering team in Brackley. As a Data Analyst you'll be working on site Monday to Friday 08:00 - 17:00. Key Responsibilities Collaborate with cross functional teams to understand business processes and translate requirements into meaningful data analyses and visualisations. Design, develop, and maintain scalable data models and pipelines to integrate and prepare data from multiple sources for reporting and analysis. Build and optimise dashboards and reports using tools such as Power BI and Oracle Analytics Cloud to deliver clear and actionable insights. Ensure data accuracy, consistency, and completeness through data validation, cleansing, and reconciliation processes. Develop and automate recurring reports and data workflows using SQL, Python, and workflow automation tools (e.g. Power Automate, Logic Apps, OIC). Conduct in depth data analysis to identify trends, anomalies, and opportunities for business improvement. Support business users with ad hoc data queries and self service reporting solutions. Document data structures, models, and analytical processes to maintain transparency and support knowledge sharing. Stay informed on emerging technologies and best practices in data analytics, business intelligence, and automation. Essential Qualifications Proven experience working as a Data Analyst or in a similar data centric role. Strong understanding of business processes and how data supports decision making. Experience developing reports, dashboards, and data models using modern BI tools (e.g. Power BI, Oracle Analytics Cloud, Business Objects). Strong SQL skills (Microsoft SQL Server or Oracle Database). Excellent analytical and problem solving abilities with a methodical approach. Solid organisational and documentation skills. Advanced Microsoft Excel & Power BI skills. Desirable Qualifications Microsoft or Oracle data related certifications. BCS Business Analyst or Data Analyst qualification. Experience working with middleware or workflow automation tools (e.g. Power Automate, OIC, Azure Logic Apps). Experience with the following technologies: Microsoft Power Platform (Power Automate, Power Apps) Microsoft Azure Data & Integration Services Oracle Integration Cloud (OIC) Oracle Analytics Cloud (OAC) Oracle Data Integrator (ODI) Microsoft SQL Server Reporting Services (SSRS) Microsoft Data Fabric Benefits £35,000 - £45,000 per annum dependent on experience. 31 days annual leave. 6% employer matched pension contributions. Company life assurance scheme. Various lifestyle benefits, such as cashback perks, exclusive shopping discounts from well known retailers, and discounted cinema tickets. Wellbeing resources, including free online health advice & support, and wellbeing assessments. We are committed to being an equal opportunities employer.

Job Summary In a nutshell - you will provide subject matter expertise along with efficient, professional and effective technical customer support in response to customer issues and queries. Job Location Belfast or Dublin. Company Wellington IT provides a range of Credit Union software in Northern Ireland/Ireland, moving billions each year and managing funds for more than 1 in 4 people. Key Responsibilities Diagnosing Customer technical issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources. Documenting and updating Customer queries or issues in ticket management system and tracking incidents through to resolution/escalation. Identifying potential problems via information gathering, ticket trends, etc., and communicating information to Helpdesk Manager in a timely manner. Communicating with Customers in a clear, positive and professional manner. On occasion, joining our implementation teams in delivering projects including spending time on client site as applicable. Working very closely with the Helpdesk Team Lead to ensure the support team is delivering to agreed KPIs and SLAs. Performing any other reasonable duties as required by Management. Skills & Experience Experience in an IT Helpdesk or Credit Union role providing technical or problem resolution. Experience resolving Customer requests on the first contact where possible and, where not, ensuring we action the request to the right team. Proven Customer Support/Service experience or experience as a Client Service Representative with a track record of delivering "Best In Class" Customer Experience. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of situations. Excellent written and verbal communication skills. Ability to multi-task, prioritise, and manage time effectively. Familiarity with Microsoft Suite of Applications (Word, Excel, etc.). Experience of diagnosing and solving problems. Currently holds independent right to work in Ireland and/or UK. Knowledge of our experience with the Credit Union market. Good understanding of retail banking IT systems infrastructure. Experience in retail banking/credit union operations. Experience in the use of SQL. Familiarity with Oracle forms would be an advantage. Basic coding in Linux or command prompt would be beneficial. Competencies Integrity Energy & Drive Initiative Domain Expertise Resilience Execution Customer Centric Team Building Culture & Values Commitment - We are committed to the success of our colleagues and customers. Teamwork - We do amazing things when we work as a team. Respect - We value and seek everyone's contribution. Honesty - We are open and honest in everything we do. Positivity - We embrace and inspire positivity in each other. Leadership - We lead by example with our words, our actions and results. What We Offer Competitive base salary Bonus Scheme Annual leave (36 days inclusive your birthday off) Training & Development (Internal & External) Market leading workplace pension Schemes Private Healthcare Scheme - AXA, UK & Laya ROI Enhanced maternity leave Hybrid Working Flexible start / finish times Family related benefits Employment Type Regular - 1 opening available. EEO Statement Wellington IT is an Equal Opportunities Employer. We recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Please inform us if you have a disability or special need that requires accommodation.