Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory / Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory / Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
19/06/2026
Full time
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory / Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory / Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Support Engineer ( Schools ) Bromley Area 35,000 - 37,000 + Paid Milage + Training + Progression + Company Benefits Are you an IT Support Engineer looking to join one of the UKs most well established MSP for schools which has been operating since 1999? Would you like to further your career by delivering a high quality service to a range of different educational establishments? On offer is the opportunity to provide it support for multiple schools in the London region, while still providing a fantastic work life balance. Working alongside industry leading professionals, as well as optional fully funded training courses. This company prides itself on providing certified training for it its employees. This business truly cares for their employees well being, offering great working hours and renumeration. In this role you will be offering IT Support for schools using different systems such as Microsoft 365, active directory Intune, networking, Hardware, and server products. The ideal candidate will have IT support experience within the education sector and the ability to pass a fully enhanced DBS check and be commutable to the Bromley area office. The Role Providing IT Support Working at variety of locations Great communication skills The Person Ability to pass a DBS Experience in education system Commutable to Bromley Full UK driving license and own car We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
18/06/2026
Full time
IT Support Engineer ( Schools ) Bromley Area 35,000 - 37,000 + Paid Milage + Training + Progression + Company Benefits Are you an IT Support Engineer looking to join one of the UKs most well established MSP for schools which has been operating since 1999? Would you like to further your career by delivering a high quality service to a range of different educational establishments? On offer is the opportunity to provide it support for multiple schools in the London region, while still providing a fantastic work life balance. Working alongside industry leading professionals, as well as optional fully funded training courses. This company prides itself on providing certified training for it its employees. This business truly cares for their employees well being, offering great working hours and renumeration. In this role you will be offering IT Support for schools using different systems such as Microsoft 365, active directory Intune, networking, Hardware, and server products. The ideal candidate will have IT support experience within the education sector and the ability to pass a fully enhanced DBS check and be commutable to the Bromley area office. The Role Providing IT Support Working at variety of locations Great communication skills The Person Ability to pass a DBS Experience in education system Commutable to Bromley Full UK driving license and own car We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
ICT Systems Administrator Competitive Rates (Inside IR35) 3 Months Contract Carmarthen On-site Your new company You will be joining a well-established public sector organisation with a developing ICT function currently investing in infrastructure, resilience, and cloud transformation. Your new role As a Systems Administrator, you will play a key role in supporting and enhancing the organisation's core infrastructure environment. This is a hands-on position focused on systems, servers, and cloud technologies, where you will take ownership of critical upgrade and improvement programmes. Key responsibilities include: Managing and optimising Windows Server environments and core services (AD, DNS, DHCP) Supporting cloud platforms including Microsoft 365 and Azure Leading on backup, disaster recovery, and system resilience improvements Supporting migration of legacy systems and applications Enhancing security, patching, and system compliance Maintaining accurate and structured technical documentation Working with virtualisation platforms, including Hyper-V Contributing to infrastructure upgrade programmes and automation initiatives What you'll need to succeed Proven experience in a Systems Administrator / Infrastructure Engineer role Strong expertise in Windows Server, Active Directory, and Microsoft 365 Experience with Azure and virtualisation (Hyper-V) Knowledge of backup and disaster recovery best practices Strong understanding of security, patching, and governance Ability to work independently and deliver against infrastructure roadmaps What you'll get in return Immediate start opportunity Exposure to wide-ranging infrastructure projects Potential for contract extension or longer-term opportunity Competitive day rate What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
18/06/2026
Contractor
ICT Systems Administrator Competitive Rates (Inside IR35) 3 Months Contract Carmarthen On-site Your new company You will be joining a well-established public sector organisation with a developing ICT function currently investing in infrastructure, resilience, and cloud transformation. Your new role As a Systems Administrator, you will play a key role in supporting and enhancing the organisation's core infrastructure environment. This is a hands-on position focused on systems, servers, and cloud technologies, where you will take ownership of critical upgrade and improvement programmes. Key responsibilities include: Managing and optimising Windows Server environments and core services (AD, DNS, DHCP) Supporting cloud platforms including Microsoft 365 and Azure Leading on backup, disaster recovery, and system resilience improvements Supporting migration of legacy systems and applications Enhancing security, patching, and system compliance Maintaining accurate and structured technical documentation Working with virtualisation platforms, including Hyper-V Contributing to infrastructure upgrade programmes and automation initiatives What you'll need to succeed Proven experience in a Systems Administrator / Infrastructure Engineer role Strong expertise in Windows Server, Active Directory, and Microsoft 365 Experience with Azure and virtualisation (Hyper-V) Knowledge of backup and disaster recovery best practices Strong understanding of security, patching, and governance Ability to work independently and deliver against infrastructure roadmaps What you'll get in return Immediate start opportunity Exposure to wide-ranging infrastructure projects Potential for contract extension or longer-term opportunity Competitive day rate What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Field Services Manager Birmingham (3 days per week on-site) £500 - £600 per day Rolling 1-month contract SF Technology is supporting a leading technology services organisation in the search for an experienced Field Services Manager. This is a hands-on leadership role, responsible for managing a team of field engineers, overseeing service delivery, handling technical escalations, and supporting customers across a Managed IT environment. Required Experience Previous IT Team Lead, Field Services Lead or Technical Support Manager experience Strong Microsoft 365, Azure, Entra ID and Intune knowledge Windows Server and networking experience MSP or Managed Services background Full UK driving licence and access to a vehicle What's on Offer £500 - £600 per day Immediate start Hybrid working (3 days on-site) Potential for extension For a confidential discussion, please contact SF Technology.
18/06/2026
Seasonal
Field Services Manager Birmingham (3 days per week on-site) £500 - £600 per day Rolling 1-month contract SF Technology is supporting a leading technology services organisation in the search for an experienced Field Services Manager. This is a hands-on leadership role, responsible for managing a team of field engineers, overseeing service delivery, handling technical escalations, and supporting customers across a Managed IT environment. Required Experience Previous IT Team Lead, Field Services Lead or Technical Support Manager experience Strong Microsoft 365, Azure, Entra ID and Intune knowledge Windows Server and networking experience MSP or Managed Services background Full UK driving licence and access to a vehicle What's on Offer £500 - £600 per day Immediate start Hybrid working (3 days on-site) Potential for extension For a confidential discussion, please contact SF Technology.
Senior Developer - Microsoft Platform Salary: £49,387 - £56,515 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 25/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. As part of our commitment to colleagues at risk of redundancy, all redeployment applications are reviewed before external ones. Main duties of the job This Senior Developer role will build and support Microsoft 365 and Power Platform solutions that enable NICE employees to operate effectively and efficiently What you do & bring to the role: Work within agile disciplinary teams to design, build and maintain solutions in Microsoft 365, the Power Platform and CoPilot Studio Proactively identifying new functionality on the Microsoft roadmap that will enhance end user productivity and efficiency Work with users and business stakeholders to demonstrate and prototype the technical art of the possible Be proactive about helping business stakeholders consider the non functional needs and constraints as well as the functional when designing solutions Actively participate in developing and managing agile backlogs of work Support live services through monitoring, incident resolution, performance optimisation and continual improvement, including rota d 3rd line support Share knowledge, mentor colleagues, and support the development of Microsoft platform capability within the team. Person specification Essential: Specialist knowledge and expertise acquired through degree level or equivalent qualification/experience. Additionally holds specialist knowledge across several relevant areas of expertise, acquired through relevant practical experience and training/development. Eg: M365 Administrator Expert Power Platform Functional consultant or developer associate Certification in SharePoint and Teams Administration Desirable Certification in Purview configuration (eg sensitive data, records management) or Copilot Studio development/admin Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
18/06/2026
Full time
Senior Developer - Microsoft Platform Salary: £49,387 - £56,515 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 25/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. As part of our commitment to colleagues at risk of redundancy, all redeployment applications are reviewed before external ones. Main duties of the job This Senior Developer role will build and support Microsoft 365 and Power Platform solutions that enable NICE employees to operate effectively and efficiently What you do & bring to the role: Work within agile disciplinary teams to design, build and maintain solutions in Microsoft 365, the Power Platform and CoPilot Studio Proactively identifying new functionality on the Microsoft roadmap that will enhance end user productivity and efficiency Work with users and business stakeholders to demonstrate and prototype the technical art of the possible Be proactive about helping business stakeholders consider the non functional needs and constraints as well as the functional when designing solutions Actively participate in developing and managing agile backlogs of work Support live services through monitoring, incident resolution, performance optimisation and continual improvement, including rota d 3rd line support Share knowledge, mentor colleagues, and support the development of Microsoft platform capability within the team. Person specification Essential: Specialist knowledge and expertise acquired through degree level or equivalent qualification/experience. Additionally holds specialist knowledge across several relevant areas of expertise, acquired through relevant practical experience and training/development. Eg: M365 Administrator Expert Power Platform Functional consultant or developer associate Certification in SharePoint and Teams Administration Desirable Certification in Purview configuration (eg sensitive data, records management) or Copilot Studio development/admin Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
Lead Developer CRM & Power Platform Salary: £57,528 - £64,750 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 28/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. Main duties of the job This is a senior hands-on leadership role, requiring deep specialist expertise, strong technical decision-making, and the ability to guide teams in delivering secure, high-quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do/bring to the role Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. Person specification Essential: Holds highly developed specialist knowledge and expertise acquired through master s degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Eg Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant Desirable Copilot Studio certification Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied-upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
18/06/2026
Full time
Lead Developer CRM & Power Platform Salary: £57,528 - £64,750 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 28/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. Main duties of the job This is a senior hands-on leadership role, requiring deep specialist expertise, strong technical decision-making, and the ability to guide teams in delivering secure, high-quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do/bring to the role Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. Person specification Essential: Holds highly developed specialist knowledge and expertise acquired through master s degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Eg Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant Desirable Copilot Studio certification Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied-upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
Interim Dynamics & Business Change Lead 6 Mth Contract 3 days on-site in Portsmouth 500 p/d Your new company You will be joining a growing, project-based business undergoing a significant phase of digital and operational transformation. Having recently implemented Microsoft Dynamics, the organisation is now focused on embedding consistent, disciplined ways of working that improve operational performance, reporting, and decision-making.This role sits at the heart of that evolution, working closely with senior leadership, operational teams, and external technology partners to ensure systems and processes deliver tangible business value. Your new role As Interim Dynamics & Business Change Lead, you will take ownership of embedding and optimising Microsoft Dynamics and associated business processes across the organisation. This will involve translating recent system implementation into practical, measurable, and consistently applied ways of working. Key areas of focus will include project accounting, business process improvement, user adoption, reporting capability, and supplier coordination. You will lead a hands-on business change programme, engaging stakeholders at all levels and ensuring effective adoption through training, communication, and performance tracking. You will also partner with internal teams and external suppliers to refine processes, improve data quality and reporting (including Power BI), and establish governance and operational discipline across workflows. Acting as the key bridge between the business and technology partners, you will ensure delivery remains aligned to business needs and is introduced at a pace the organisation can absorb. This is a highly visible, delivery-focused role requiring both strategic oversight and practical execution What you'll need to succeed To be successful, you will bring: Proven experience delivering business change, digital transformation, or systems adoption initiatives Strong business analysis and process mapping skills, with the ability to turn requirements into practical solutions Experience embedding systems, processes, and controls within evolving or growing organisations The ability to engage and influence stakeholders from executive level through to operational end users A hands-on, delivery-focused approach, comfortable both leading and executing Excellent communication, facilitation, and stakeholder management skills Desirably, you will also have: Experience with Microsoft Dynamics 365 or similar ERP platforms Exposure to project accounting, WIP, cost-to-complete, or project financial management Experience shaping reporting frameworks and working with Power BI Experience working with external technology partners or consultancies Background within professional services, engineering, or project-based environments What you'll get in return A high-impact interim role with visibility at senior leadership level The opportunity to shape and embed meaningful operational and digital change A hands-on position where you will see the direct results of your work across the organisation A collaborative environment with access to key decision-makers An initial 6-month contract with strong likelihood of extension to 9-12 months based on delivery roadmap What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
18/06/2026
Contractor
Interim Dynamics & Business Change Lead 6 Mth Contract 3 days on-site in Portsmouth 500 p/d Your new company You will be joining a growing, project-based business undergoing a significant phase of digital and operational transformation. Having recently implemented Microsoft Dynamics, the organisation is now focused on embedding consistent, disciplined ways of working that improve operational performance, reporting, and decision-making.This role sits at the heart of that evolution, working closely with senior leadership, operational teams, and external technology partners to ensure systems and processes deliver tangible business value. Your new role As Interim Dynamics & Business Change Lead, you will take ownership of embedding and optimising Microsoft Dynamics and associated business processes across the organisation. This will involve translating recent system implementation into practical, measurable, and consistently applied ways of working. Key areas of focus will include project accounting, business process improvement, user adoption, reporting capability, and supplier coordination. You will lead a hands-on business change programme, engaging stakeholders at all levels and ensuring effective adoption through training, communication, and performance tracking. You will also partner with internal teams and external suppliers to refine processes, improve data quality and reporting (including Power BI), and establish governance and operational discipline across workflows. Acting as the key bridge between the business and technology partners, you will ensure delivery remains aligned to business needs and is introduced at a pace the organisation can absorb. This is a highly visible, delivery-focused role requiring both strategic oversight and practical execution What you'll need to succeed To be successful, you will bring: Proven experience delivering business change, digital transformation, or systems adoption initiatives Strong business analysis and process mapping skills, with the ability to turn requirements into practical solutions Experience embedding systems, processes, and controls within evolving or growing organisations The ability to engage and influence stakeholders from executive level through to operational end users A hands-on, delivery-focused approach, comfortable both leading and executing Excellent communication, facilitation, and stakeholder management skills Desirably, you will also have: Experience with Microsoft Dynamics 365 or similar ERP platforms Exposure to project accounting, WIP, cost-to-complete, or project financial management Experience shaping reporting frameworks and working with Power BI Experience working with external technology partners or consultancies Background within professional services, engineering, or project-based environments What you'll get in return A high-impact interim role with visibility at senior leadership level The opportunity to shape and embed meaningful operational and digital change A hands-on position where you will see the direct results of your work across the organisation A collaborative environment with access to key decision-makers An initial 6-month contract with strong likelihood of extension to 9-12 months based on delivery roadmap What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations Salary £47-£52k Hybrid working - Based on a Wednesday in Reigate with occasional additional visit to office/client site The talents we are excited to see You will have the following experience/skills: • Min 3 years experience in the IT industry as a delivery engineer • Microsoft certified in M365 and Azure ecosystem • Experience with Acronis, Microsoft Defender, Mimecast and N-able • Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V) • Low-Level Data Networking design experience (LAN/WAN) • Experience with data networking security (ACL, firewall rules) • Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments • Experience of escalating to manufacturers when required, working closely with them until successful resolution • Able to demonstrate focused customer care skills, both on site and remotely • Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries • Active listening skills are critical to accurately understand requirements and respond effectively to queries • Ability to work well in teams and an organised self-starter • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
18/06/2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations Salary £47-£52k Hybrid working - Based on a Wednesday in Reigate with occasional additional visit to office/client site The talents we are excited to see You will have the following experience/skills: • Min 3 years experience in the IT industry as a delivery engineer • Microsoft certified in M365 and Azure ecosystem • Experience with Acronis, Microsoft Defender, Mimecast and N-able • Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V) • Low-Level Data Networking design experience (LAN/WAN) • Experience with data networking security (ACL, firewall rules) • Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments • Experience of escalating to manufacturers when required, working closely with them until successful resolution • Able to demonstrate focused customer care skills, both on site and remotely • Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries • Active listening skills are critical to accurately understand requirements and respond effectively to queries • Ability to work well in teams and an organised self-starter • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Application Specialist / Integration Engineer - SQL, MS Fabric / Azure Integration Services, SharePoint, M365, Power Platforms, Logic Apps, Application Integration, Product Ownership, Roadmap development. Permanent, London/Hybrid. £80k - £90k + Bonus + Benefits Global Law firm seeks an Application Specialist / Integration Engineer to leverage core MS Azure and MS Fabric (data services) to the commercial benefit of the firms through a mixed use of customised applications and technologies provided by leading vendors in combination with underlying Microsoft technologies. Working in a lead capacity you will undertake a mix of duties akin to that of an Application Specialist / Product Owner whilst remaining hands on in the configuration, development, deployment and management of core MS tools including Azure Integration Services (inc Azure Service Bus, Logic Apps, Canvas Apps and API Mgmt) and MS Fabric (ADF, Data Warehouse and PowerBI). The main duties will include: Maintain and prioritise the product backlog and serve as the firm's technical lead for a selected number of vendor-led applications - Document Management, Time Management, Practice Management Customise, enhance, develop, test and optimise reusable components from within the MS stacks to supplement the core product offering using skills in SQL, C# (where applicable), Azure Integration Services, RESTApi's and related tools Leverage Power Platforms (Logic Apps, Power Apps/Canvas Apps, Power Automate) to automate workflows across systems Assist SME's in integration of AI to SharePoint, OneDrive, Teams and the use of AI within the Microsoft 365 applications. Own the technical direction of the applications you are responsible for, ensuring alignment with the Technology roadmap Maintain relevant access, licensing, security policies and usage controls Troubleshoot and resolve complex technical issues, escalating to third-line support or vendors where necessary Engage with technical teams and non-technical stakeholders to solve problems and enhance the application landscape of applications within your portfolio, at that time As such we are searching for an Application Specialist / Product Owner / Integration Engineer who possesses: Strong hands-on experience of the Microsoft stack, including Azure Integration Services and/or MS Fabric Experience of working with Logic Apps, Power Apps/Canvas Apps, Power Automate to automate workflow Previous experience working with customisable off-the-shelf software which are customisable and integrated into the end user environment (ideally Document Management and/or Finance Management systems); experience with Sharepoint DMS would be fully acceptable here Solid understanding of core integration techniques utilising a range of the following skills SQL, REST APIs, Service Bus and C# (where applicable) Excellent vendor, stakeholder engagement, communication, training and documentation Experience of aspects of product ownership including roadmap development and backlog management Excellent opportunity to join global law firm during an exciting phase of their artificial intelligence technology integration and development journey in the forthcoming years. Experience gained in legal services, Law Firms, banking, financial services or any of the big four consultancy environments including Deloitte, KPMG, PWC or EY (ideally working on similar Integration Engineering / Application Engineering or Technical Product Owner capacity within legal services / banking / professional services client environments) would be highly desirable but not essential. Experience gained within vendors (or Systems Integrators) such as Elite 3E, OneAdvanced (Carpe Diem), InTapp, BigHand or similar would also be of interest but entirely non-essential; core MS skills as listed are the main requirements for successful application.
18/06/2026
Full time
Application Specialist / Integration Engineer - SQL, MS Fabric / Azure Integration Services, SharePoint, M365, Power Platforms, Logic Apps, Application Integration, Product Ownership, Roadmap development. Permanent, London/Hybrid. £80k - £90k + Bonus + Benefits Global Law firm seeks an Application Specialist / Integration Engineer to leverage core MS Azure and MS Fabric (data services) to the commercial benefit of the firms through a mixed use of customised applications and technologies provided by leading vendors in combination with underlying Microsoft technologies. Working in a lead capacity you will undertake a mix of duties akin to that of an Application Specialist / Product Owner whilst remaining hands on in the configuration, development, deployment and management of core MS tools including Azure Integration Services (inc Azure Service Bus, Logic Apps, Canvas Apps and API Mgmt) and MS Fabric (ADF, Data Warehouse and PowerBI). The main duties will include: Maintain and prioritise the product backlog and serve as the firm's technical lead for a selected number of vendor-led applications - Document Management, Time Management, Practice Management Customise, enhance, develop, test and optimise reusable components from within the MS stacks to supplement the core product offering using skills in SQL, C# (where applicable), Azure Integration Services, RESTApi's and related tools Leverage Power Platforms (Logic Apps, Power Apps/Canvas Apps, Power Automate) to automate workflows across systems Assist SME's in integration of AI to SharePoint, OneDrive, Teams and the use of AI within the Microsoft 365 applications. Own the technical direction of the applications you are responsible for, ensuring alignment with the Technology roadmap Maintain relevant access, licensing, security policies and usage controls Troubleshoot and resolve complex technical issues, escalating to third-line support or vendors where necessary Engage with technical teams and non-technical stakeholders to solve problems and enhance the application landscape of applications within your portfolio, at that time As such we are searching for an Application Specialist / Product Owner / Integration Engineer who possesses: Strong hands-on experience of the Microsoft stack, including Azure Integration Services and/or MS Fabric Experience of working with Logic Apps, Power Apps/Canvas Apps, Power Automate to automate workflow Previous experience working with customisable off-the-shelf software which are customisable and integrated into the end user environment (ideally Document Management and/or Finance Management systems); experience with Sharepoint DMS would be fully acceptable here Solid understanding of core integration techniques utilising a range of the following skills SQL, REST APIs, Service Bus and C# (where applicable) Excellent vendor, stakeholder engagement, communication, training and documentation Experience of aspects of product ownership including roadmap development and backlog management Excellent opportunity to join global law firm during an exciting phase of their artificial intelligence technology integration and development journey in the forthcoming years. Experience gained in legal services, Law Firms, banking, financial services or any of the big four consultancy environments including Deloitte, KPMG, PWC or EY (ideally working on similar Integration Engineering / Application Engineering or Technical Product Owner capacity within legal services / banking / professional services client environments) would be highly desirable but not essential. Experience gained within vendors (or Systems Integrators) such as Elite 3E, OneAdvanced (Carpe Diem), InTapp, BigHand or similar would also be of interest but entirely non-essential; core MS skills as listed are the main requirements for successful application.
Security Engineering Lead Location: London (Hybrid - 2 days per week onsite) Salary: £110,000 About the Role We are hiring for a Security Engineering Lead to join a global technology company delivering advanced analytics solutions across highly regulated industries. This is a high-impact leadership role for an experienced security engineering professional who thrives in both strategic and hands-on environments. You will lead the design, implementation, and continuous improvement of the organisation's security engineering capabilities across cloud platforms, infrastructure, security tooling, and incident response. As the technical lead for cybersecurity engineering, you will help shape the organisation's security roadmap while remaining close to the technology and operational detail. From strengthening detection capabilities and improving cloud security to driving automation and supporting critical incidents, you will play a key role in protecting the business as it scales. You will work closely with IT, Engineering, Product Security, and Compliance teams to ensure security is Embedded across the technology landscape in a practical, scalable, and business-aligned way. What You'll Be Responsible ForSecurity Engineering & Technical Leadership Lead the development and execution of the organisation's security engineering strategy and technical roadmap. Design and implement scalable security controls across cloud, infrastructure, endpoints, and identity platforms. Act as the senior technical escalation point for cybersecurity engineering and operational security matters. Mentor and develop security engineering capability across the team. Work closely with engineering and infrastructure teams to embed security-by-design principles into systems and services. Cloud & Infrastructure Security Own and enhance the security posture of a predominantly AWS-based environment. Secure and optimise Microsoft 365, Entra ID, and Microsoft Defender environments. Implement and improve cloud security controls including IAM, logging, monitoring, encryption, network security, and posture management. Drive automation and security tooling improvements to improve visibility, detection, and response. Security Operations & Detection Engineering Manage and optimise security tooling including SIEM, EDR, vulnerability management, and monitoring platforms. Develop and improve detection engineering capabilities and threat monitoring use cases. Partner with the external SOC provider to ensure effective alerting, triage, escalation, and response processes. Lead vulnerability management activities from identification through remediation tracking and reporting. Support and lead technical incident response activities, including investigation, containment, recovery, and lessons learned. Security Standards & Continuous Improvement Develop and maintain technical security standards, baselines, and engineering controls. Partner with Information Security Compliance teams to ensure controls align with frameworks including ISO 27001, SOC 2, NIST, and Cyber Essentials. Identify opportunities to improve operational resilience, reduce risk, and simplify security processes. Contribute to security awareness initiatives and help promote a strong security culture across the organisation. AI & Emerging Technology Security Support the secure implementation of AI-enabled platforms, integrations, and workflows. Help define practical guardrails and controls for emerging technologies and data usage. Partner with engineering teams to ensure secure development and deployment practices are followed. What We're Looking For Experience Proven experience in a Security Engineering, Cybersecurity Engineering, or Security Operations leadership role. Strong hands-on experience securing cloud-native environments. Experience building or improving security engineering functions and processes. Background working within regulated or high-assurance environments is highly desirable. Experience operating within fast-paced, scaling technology businesses is advantageous. Technical Expertise Strong AWS security knowledge including IAM, networking, logging, GuardDuty, KMS, and Security Hub. Experience securing Microsoft 365, Entra ID, and Microsoft Defender environments. Hands-on SIEM and detection engineering experience. Knowledge of vulnerability management tooling such as Qualys, Tenable, or equivalent. Strong understanding of incident response and operational security practices. Familiarity with infrastructure security, endpoint protection, identity security, and automation. Understanding of AI/ML security risks and secure integration approaches is beneficial. Leadership & Communication Strong collaborator able to work effectively across Security, Engineering, IT, and Compliance teams. Able to communicate technical security concepts clearly to both technical and non-technical stakeholders. Experience mentoring, coaching, and developing technical talent. Pragmatic, solutions-focused, and capable of balancing security with business objectives. Certifications (Desirable) We are open on the exact mix of certifications; examples include: CISSP AWS Security - Specialty CCSP/CCSK CISM GIAC certifications (GCIH, GCIA, etc.) Microsoft security certifications We welcome applications from individuals of all backgrounds and are committed to fostering an inclusive and accessible recruitment process. If this sounds like the right opportunity for you, we'd love to hear from you.
18/06/2026
Full time
Security Engineering Lead Location: London (Hybrid - 2 days per week onsite) Salary: £110,000 About the Role We are hiring for a Security Engineering Lead to join a global technology company delivering advanced analytics solutions across highly regulated industries. This is a high-impact leadership role for an experienced security engineering professional who thrives in both strategic and hands-on environments. You will lead the design, implementation, and continuous improvement of the organisation's security engineering capabilities across cloud platforms, infrastructure, security tooling, and incident response. As the technical lead for cybersecurity engineering, you will help shape the organisation's security roadmap while remaining close to the technology and operational detail. From strengthening detection capabilities and improving cloud security to driving automation and supporting critical incidents, you will play a key role in protecting the business as it scales. You will work closely with IT, Engineering, Product Security, and Compliance teams to ensure security is Embedded across the technology landscape in a practical, scalable, and business-aligned way. What You'll Be Responsible ForSecurity Engineering & Technical Leadership Lead the development and execution of the organisation's security engineering strategy and technical roadmap. Design and implement scalable security controls across cloud, infrastructure, endpoints, and identity platforms. Act as the senior technical escalation point for cybersecurity engineering and operational security matters. Mentor and develop security engineering capability across the team. Work closely with engineering and infrastructure teams to embed security-by-design principles into systems and services. Cloud & Infrastructure Security Own and enhance the security posture of a predominantly AWS-based environment. Secure and optimise Microsoft 365, Entra ID, and Microsoft Defender environments. Implement and improve cloud security controls including IAM, logging, monitoring, encryption, network security, and posture management. Drive automation and security tooling improvements to improve visibility, detection, and response. Security Operations & Detection Engineering Manage and optimise security tooling including SIEM, EDR, vulnerability management, and monitoring platforms. Develop and improve detection engineering capabilities and threat monitoring use cases. Partner with the external SOC provider to ensure effective alerting, triage, escalation, and response processes. Lead vulnerability management activities from identification through remediation tracking and reporting. Support and lead technical incident response activities, including investigation, containment, recovery, and lessons learned. Security Standards & Continuous Improvement Develop and maintain technical security standards, baselines, and engineering controls. Partner with Information Security Compliance teams to ensure controls align with frameworks including ISO 27001, SOC 2, NIST, and Cyber Essentials. Identify opportunities to improve operational resilience, reduce risk, and simplify security processes. Contribute to security awareness initiatives and help promote a strong security culture across the organisation. AI & Emerging Technology Security Support the secure implementation of AI-enabled platforms, integrations, and workflows. Help define practical guardrails and controls for emerging technologies and data usage. Partner with engineering teams to ensure secure development and deployment practices are followed. What We're Looking For Experience Proven experience in a Security Engineering, Cybersecurity Engineering, or Security Operations leadership role. Strong hands-on experience securing cloud-native environments. Experience building or improving security engineering functions and processes. Background working within regulated or high-assurance environments is highly desirable. Experience operating within fast-paced, scaling technology businesses is advantageous. Technical Expertise Strong AWS security knowledge including IAM, networking, logging, GuardDuty, KMS, and Security Hub. Experience securing Microsoft 365, Entra ID, and Microsoft Defender environments. Hands-on SIEM and detection engineering experience. Knowledge of vulnerability management tooling such as Qualys, Tenable, or equivalent. Strong understanding of incident response and operational security practices. Familiarity with infrastructure security, endpoint protection, identity security, and automation. Understanding of AI/ML security risks and secure integration approaches is beneficial. Leadership & Communication Strong collaborator able to work effectively across Security, Engineering, IT, and Compliance teams. Able to communicate technical security concepts clearly to both technical and non-technical stakeholders. Experience mentoring, coaching, and developing technical talent. Pragmatic, solutions-focused, and capable of balancing security with business objectives. Certifications (Desirable) We are open on the exact mix of certifications; examples include: CISSP AWS Security - Specialty CCSP/CCSK CISM GIAC certifications (GCIH, GCIA, etc.) Microsoft security certifications We welcome applications from individuals of all backgrounds and are committed to fostering an inclusive and accessible recruitment process. If this sounds like the right opportunity for you, we'd love to hear from you.
Application Specialist/Integration Engineer - SQL, MS Fabric/Azure Integration Services, SharePoint, M365, Power Platforms, Logic Apps, Application Integration, Product Ownership, Roadmap development. Permanent, London/Hybrid. £80k - £90k + Bonus + Benefits Global Law firm seeks an Application Specialist/Integration Engineer to leverage core MS Azure and MS Fabric (data services) to the commercial benefit of the firms through a mixed use of customised applications and technologies provided by leading vendors in combination with underlying Microsoft technologies. Working in a lead capacity you will undertake a mix of duties akin to that of an Application Specialist/Product Owner whilst remaining hands on in the configuration, development, deployment and management of core MS tools including Azure Integration Services (inc Azure Service Bus, Logic Apps, Canvas Apps and API Mgmt) and MS Fabric (ADF, Data Warehouse and PowerBI). The main duties will include: Maintain and prioritise the product backlog and serve as the firm's technical lead for a selected number of vendor-led applications - Document Management, Time Management, Practice Management Customise, enhance, develop, test and optimise reusable components from within the MS stacks to supplement the core product offering using skills in SQL, C# (where applicable), Azure Integration Services, RESTApi's and related tools Leverage Power Platforms (Logic Apps, Power Apps/Canvas Apps, Power Automate) to automate workflows across systems Assist SME's in integration of AI to SharePoint, OneDrive, Teams and the use of AI within the Microsoft 365 applications. Own the technical direction of the applications you are responsible for, ensuring alignment with the Technology roadmap Maintain relevant access, licensing, security policies and usage controls Troubleshoot and resolve complex technical issues, escalating to third-line support or vendors where necessary Engage with technical teams and non-technical stakeholders to solve problems and enhance the application landscape of applications within your portfolio, at that time As such we are searching for an Application Specialist/Product Owner/Integration Engineer who possesses: Strong hands-on experience of the Microsoft stack, including Azure Integration Services and/or MS Fabric Experience of working with Logic Apps, Power Apps/Canvas Apps, Power Automate to automate workflow Previous experience working with customisable off-the-shelf software which are customisable and integrated into the end user environment (ideally Document Management and/or Finance Management systems); experience with Sharepoint DMS would be fully acceptable here Solid understanding of core integration techniques utilising a range of the following skills SQL, REST APIs, Service Bus and C# (where applicable) Excellent vendor, stakeholder engagement, communication, training and documentation Experience of aspects of product ownership including roadmap development and backlog management Excellent opportunity to join global law firm during an exciting phase of their artificial intelligence technology integration and development journey in the forthcoming years. Experience gained in legal services, Law Firms, banking, financial services or any of the big four consultancy environments including Deloitte, KPMG, PWC or EY (ideally working on similar Integration Engineering/Application Engineering or Technical Product Owner capacity within legal services/banking/professional services client environments) would be highly desirable but not essential. Experience gained within vendors (or Systems Integrators) such as Elite 3E, OneAdvanced (Carpe Diem), InTapp, BigHand or similar would also be of interest but entirely non-essential; core MS skills as listed are the main requirements for successful application.
18/06/2026
Full time
Application Specialist/Integration Engineer - SQL, MS Fabric/Azure Integration Services, SharePoint, M365, Power Platforms, Logic Apps, Application Integration, Product Ownership, Roadmap development. Permanent, London/Hybrid. £80k - £90k + Bonus + Benefits Global Law firm seeks an Application Specialist/Integration Engineer to leverage core MS Azure and MS Fabric (data services) to the commercial benefit of the firms through a mixed use of customised applications and technologies provided by leading vendors in combination with underlying Microsoft technologies. Working in a lead capacity you will undertake a mix of duties akin to that of an Application Specialist/Product Owner whilst remaining hands on in the configuration, development, deployment and management of core MS tools including Azure Integration Services (inc Azure Service Bus, Logic Apps, Canvas Apps and API Mgmt) and MS Fabric (ADF, Data Warehouse and PowerBI). The main duties will include: Maintain and prioritise the product backlog and serve as the firm's technical lead for a selected number of vendor-led applications - Document Management, Time Management, Practice Management Customise, enhance, develop, test and optimise reusable components from within the MS stacks to supplement the core product offering using skills in SQL, C# (where applicable), Azure Integration Services, RESTApi's and related tools Leverage Power Platforms (Logic Apps, Power Apps/Canvas Apps, Power Automate) to automate workflows across systems Assist SME's in integration of AI to SharePoint, OneDrive, Teams and the use of AI within the Microsoft 365 applications. Own the technical direction of the applications you are responsible for, ensuring alignment with the Technology roadmap Maintain relevant access, licensing, security policies and usage controls Troubleshoot and resolve complex technical issues, escalating to third-line support or vendors where necessary Engage with technical teams and non-technical stakeholders to solve problems and enhance the application landscape of applications within your portfolio, at that time As such we are searching for an Application Specialist/Product Owner/Integration Engineer who possesses: Strong hands-on experience of the Microsoft stack, including Azure Integration Services and/or MS Fabric Experience of working with Logic Apps, Power Apps/Canvas Apps, Power Automate to automate workflow Previous experience working with customisable off-the-shelf software which are customisable and integrated into the end user environment (ideally Document Management and/or Finance Management systems); experience with Sharepoint DMS would be fully acceptable here Solid understanding of core integration techniques utilising a range of the following skills SQL, REST APIs, Service Bus and C# (where applicable) Excellent vendor, stakeholder engagement, communication, training and documentation Experience of aspects of product ownership including roadmap development and backlog management Excellent opportunity to join global law firm during an exciting phase of their artificial intelligence technology integration and development journey in the forthcoming years. Experience gained in legal services, Law Firms, banking, financial services or any of the big four consultancy environments including Deloitte, KPMG, PWC or EY (ideally working on similar Integration Engineering/Application Engineering or Technical Product Owner capacity within legal services/banking/professional services client environments) would be highly desirable but not essential. Experience gained within vendors (or Systems Integrators) such as Elite 3E, OneAdvanced (Carpe Diem), InTapp, BigHand or similar would also be of interest but entirely non-essential; core MS skills as listed are the main requirements for successful application.
IT Support Engineer required by my market leading client. This is a fantastic opportunity for someone with a passion for technology and strong Microsoft 365 knowledge to develop their skills in a modern, cloud-first environment. You'll be the first point of contact for IT support, helping end users resolve technical issues while ensuring excellent customer service. Working across Microsoft 365, Intune, and endpoint devices, you'll play a key role in keeping the business running smoothly. Key Responsibilities Provide 1st / 2nd line support to users via phone, email, and ticketing systems Troubleshoot issues across Windows 10/11, Microsoft 365, and mobile devices Manage users in Azure AD / Entra ID, including account setup and access control Support and administer Microsoft Intune (device enrolment, policies, compliance) Assist with hardware setup, laptop builds, and device provisioning Handle password resets, software installs, and basic network troubleshooting Escalate complex issues to 3rd line teams where required Maintain accurate documentation and update knowledge base articles Skills & Experience Essential: Experience in a 1st line IT support role or similar Good knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Familiarity with Intune / endpoint management Understanding of Windows OS and basic networking (DNS, DHCP, TCP/IP) Excellent communication and customer service skills Desirable: Exposure to Azure / Entra ID Experience with ticketing systems (e.g. ServiceNow, Jira, Freshservice) Basic understanding of cyber security principles Relevant certifications (MS-900, MD-102, CompTIA A+) MUST: You must possess excellent communication skills and be happy dealing with multiple stakeholders.
18/06/2026
Full time
IT Support Engineer required by my market leading client. This is a fantastic opportunity for someone with a passion for technology and strong Microsoft 365 knowledge to develop their skills in a modern, cloud-first environment. You'll be the first point of contact for IT support, helping end users resolve technical issues while ensuring excellent customer service. Working across Microsoft 365, Intune, and endpoint devices, you'll play a key role in keeping the business running smoothly. Key Responsibilities Provide 1st / 2nd line support to users via phone, email, and ticketing systems Troubleshoot issues across Windows 10/11, Microsoft 365, and mobile devices Manage users in Azure AD / Entra ID, including account setup and access control Support and administer Microsoft Intune (device enrolment, policies, compliance) Assist with hardware setup, laptop builds, and device provisioning Handle password resets, software installs, and basic network troubleshooting Escalate complex issues to 3rd line teams where required Maintain accurate documentation and update knowledge base articles Skills & Experience Essential: Experience in a 1st line IT support role or similar Good knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Familiarity with Intune / endpoint management Understanding of Windows OS and basic networking (DNS, DHCP, TCP/IP) Excellent communication and customer service skills Desirable: Exposure to Azure / Entra ID Experience with ticketing systems (e.g. ServiceNow, Jira, Freshservice) Basic understanding of cyber security principles Relevant certifications (MS-900, MD-102, CompTIA A+) MUST: You must possess excellent communication skills and be happy dealing with multiple stakeholders.
M365 Security Engineer - Central London - Microsoft Security/SecOps/Intune/M365 TrinIT Talent are looking for a M365 Security Engineer to come on board on a permanent basis based in Central London (3 days onsite, 2 days remote). This role is paying up to £70,000 per annum Job Description:- We are looking for a hands-on Microsoft-focused Security Engineer to support and enhance the organisation's security posture across endpoint, identity, and cloud environments. You will play a key role in Security Operations, working across incident response, vulnerability management, and endpoint security, whilst helping drive improvements across the Microsoft security ecosystem. Key skills:- Strong Security Operations & Incident Response experience Experience working with SIEM tools (QRadar or similar) for monitoring and alert triage Vulnerability Management experience using tools such as Qualys (including Patch Management module) Strong experience across Microsoft Security stack, including: Microsoft Intune (endpoint security, device compliance, policy management) Windows OS Security/Endpoint Hardening Microsoft 365 & Azure Security (Defender, identity, access controls) Experience with Endpoint Security tools (eg Sophos or Microsoft Defender) Experience with ServiceNow for incident and ticket management PowerShell Scripting for automation and security tooling If you feel you have the right experience for this role, please get in touch by sending your CV in Word format to (see below) TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds. M365 Security Engineer - Central London - Microsoft Security/SecOps/Intune/M365
18/06/2026
Full time
M365 Security Engineer - Central London - Microsoft Security/SecOps/Intune/M365 TrinIT Talent are looking for a M365 Security Engineer to come on board on a permanent basis based in Central London (3 days onsite, 2 days remote). This role is paying up to £70,000 per annum Job Description:- We are looking for a hands-on Microsoft-focused Security Engineer to support and enhance the organisation's security posture across endpoint, identity, and cloud environments. You will play a key role in Security Operations, working across incident response, vulnerability management, and endpoint security, whilst helping drive improvements across the Microsoft security ecosystem. Key skills:- Strong Security Operations & Incident Response experience Experience working with SIEM tools (QRadar or similar) for monitoring and alert triage Vulnerability Management experience using tools such as Qualys (including Patch Management module) Strong experience across Microsoft Security stack, including: Microsoft Intune (endpoint security, device compliance, policy management) Windows OS Security/Endpoint Hardening Microsoft 365 & Azure Security (Defender, identity, access controls) Experience with Endpoint Security tools (eg Sophos or Microsoft Defender) Experience with ServiceNow for incident and ticket management PowerShell Scripting for automation and security tooling If you feel you have the right experience for this role, please get in touch by sending your CV in Word format to (see below) TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds. M365 Security Engineer - Central London - Microsoft Security/SecOps/Intune/M365
About the role As a first line IT support engineer, you ll play a vital role in supporting our staff across the UK, acting as the first point of contact for all IT-related queries and incidents. You ll deliver outstanding customer service while resolving issues across a wide range of technologies including Microsoft 365, Windows, macOS, Active Directory, Azure, mobile device platforms, and video conferencing tools. You ll manage, triage and escalate service tickets, assist with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes. This is a hands-on and varied role ideal for someone early in their IT career who thrives in a dynamic environment and is looking to build both their technical and customer service experience. About you You ll have demonstrable IT knowledge, with the ability to resolve incidents efficiently while providing high-quality user support. You ll have a working knowledge of supporting Microsoft 365 applications, Windows and Mac operating systems, Active Directory, and remote support tools. Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation. You ll be organised and proactive, with a logical approach to troubleshooting and a commitment to continuous improvement. You ll also be comfortable working both independently and as part of a team, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities. If you re looking to shape how IT services support our charity s vital work, we d love to hear from you. Job description and benefits The job description DC1 and our attractive benefits are available for you to download. Primary location of role and hybrid working This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. The salary range is: £26,99 to £28,000 per annum London based When applying We hope you choose to apply for this role. To support your application, you ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you ve any immediate questions, please contact the Breast Cancer Now recruitment team Our commitment to equity, diversity and inclusion We re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone who works for us, works with us, supports us and who we support. We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you re interested in this opportunity. Closing date Thursday 2 July 2026 9 am Interview date week commencing 6 July 2026
18/06/2026
Full time
About the role As a first line IT support engineer, you ll play a vital role in supporting our staff across the UK, acting as the first point of contact for all IT-related queries and incidents. You ll deliver outstanding customer service while resolving issues across a wide range of technologies including Microsoft 365, Windows, macOS, Active Directory, Azure, mobile device platforms, and video conferencing tools. You ll manage, triage and escalate service tickets, assist with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes. This is a hands-on and varied role ideal for someone early in their IT career who thrives in a dynamic environment and is looking to build both their technical and customer service experience. About you You ll have demonstrable IT knowledge, with the ability to resolve incidents efficiently while providing high-quality user support. You ll have a working knowledge of supporting Microsoft 365 applications, Windows and Mac operating systems, Active Directory, and remote support tools. Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation. You ll be organised and proactive, with a logical approach to troubleshooting and a commitment to continuous improvement. You ll also be comfortable working both independently and as part of a team, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities. If you re looking to shape how IT services support our charity s vital work, we d love to hear from you. Job description and benefits The job description DC1 and our attractive benefits are available for you to download. Primary location of role and hybrid working This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. The salary range is: £26,99 to £28,000 per annum London based When applying We hope you choose to apply for this role. To support your application, you ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you ve any immediate questions, please contact the Breast Cancer Now recruitment team Our commitment to equity, diversity and inclusion We re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone who works for us, works with us, supports us and who we support. We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you re interested in this opportunity. Closing date Thursday 2 July 2026 9 am Interview date week commencing 6 July 2026
Here at innocent, we're on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we've gone from selling a few smoothies at a music festival to becoming one of Europe's biggest drinks companies with around 1,000 people (and the B Corp seal of approval). It's nice to be able to say things like that but we're not patting ourselves on the back just yet. We want to show everyone that it's possible to be a successful business while looking after people and the planet too, so we're trying to get better in pretty much every way. And that's where this job comes in. We're looking for a Business Intelligence Manager to join our expanding Data, Integrations and Analytics team. Reporting to the Data, Integrations & Analytics Lead, you'll help deliver against our enterprise data strategy, turning data into actionable insights that drive smarter decisions across the business. You'll lead and develop a high performing BI team of analysts and developers focused on data storage, modelling, visualisation, and reporting. Your role will be to nurture talent, foster innovation, and build clear pathways for growth. You'll also ensure our Microsoft data platform, fully integrated with Dynamics 365 ERP, is robust, future proof, and ready to harness the latest advances in AI. A key part of your mission will be championing self serve analytics. You'll lead a community of citizen developers across the business, helping them adopt our enterprise data assets, deliver tactical reporting themselves, and work consistently in line with central standards and guidelines. You'll work closely with senior leaders to align BI initiatives with strategic priorities, balancing innovation with operational excellence. Collaboration will be essential, partnering with The Coca-Cola Company (TCCC), Microsoft, and internal teams to spark innovation and champion data driven decision making. You'll also represent the team in senior project steering panels, shaping outcomes and influencing priorities. You'll be Leading and developing a high performing Business Intelligence team Owning the BI roadmap and prioritising work around clear business value Partnering with senior stakeholders across Commercial, Marketing, Supply Chain and Finance Overseeing delivery of the BI project portfolio, balancing innovation and operational excellence Acting as the senior BI stakeholder for our Microsoft data platform integrated with Dynamics 365 Championing self serve analytics and leading our Citizen Developer community Setting and embedding best practice in data modelling, governance and reporting Representing BI in senior forums and project steering groups You'll have Strong experience leading and embedding a Business Intelligence function Proven people leadership skills, with experience developing high performing teams Deep understanding of data warehousing and dimensional modelling (Kimball) Hands on experience with Microsoft BI technologies (Power BI, SQL, Fabric) Confidence working with senior stakeholders and influencing decisions A pragmatic, value focused mindset focused on outcomes, not just outputs Experience working in ERP environments (ideally Dynamics 365) A collaborative, commercially minded approach You'll get A genuine leadership role shaping how innocent uses, trusts and talks about data The opportunity to lead and grow a talented BI team in a fast moving FMCG environment Hands on involvement in evolving our Microsoft data platform and future AI capabilities Close collaboration with data engineers, senior leaders and strategic partners The chance to set standards and patterns that the wider business will follow A role where you can think strategically, influence at senior levels, and still stay close to the detail when it matters We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone's career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further. In exchange for helping us do business in the right way, you'll get a solid rewards package that includes a salary (phew), private healthcare, a target based bonus, and a bunch of other nice things like a day off on your birthday. And yes, you get free smoothies. We also know that not all our drinkers come from the same background, or think the same - so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive. When we hire, we want all the juice, bits, and pulp that make you who you are. Even if you don't think you can tick all the boxes, if the job sounds right for you, come and throw your hat in the ring. Probably best to get your skates on though, as we might close this early if we get loads of applications.
18/06/2026
Full time
Here at innocent, we're on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we've gone from selling a few smoothies at a music festival to becoming one of Europe's biggest drinks companies with around 1,000 people (and the B Corp seal of approval). It's nice to be able to say things like that but we're not patting ourselves on the back just yet. We want to show everyone that it's possible to be a successful business while looking after people and the planet too, so we're trying to get better in pretty much every way. And that's where this job comes in. We're looking for a Business Intelligence Manager to join our expanding Data, Integrations and Analytics team. Reporting to the Data, Integrations & Analytics Lead, you'll help deliver against our enterprise data strategy, turning data into actionable insights that drive smarter decisions across the business. You'll lead and develop a high performing BI team of analysts and developers focused on data storage, modelling, visualisation, and reporting. Your role will be to nurture talent, foster innovation, and build clear pathways for growth. You'll also ensure our Microsoft data platform, fully integrated with Dynamics 365 ERP, is robust, future proof, and ready to harness the latest advances in AI. A key part of your mission will be championing self serve analytics. You'll lead a community of citizen developers across the business, helping them adopt our enterprise data assets, deliver tactical reporting themselves, and work consistently in line with central standards and guidelines. You'll work closely with senior leaders to align BI initiatives with strategic priorities, balancing innovation with operational excellence. Collaboration will be essential, partnering with The Coca-Cola Company (TCCC), Microsoft, and internal teams to spark innovation and champion data driven decision making. You'll also represent the team in senior project steering panels, shaping outcomes and influencing priorities. You'll be Leading and developing a high performing Business Intelligence team Owning the BI roadmap and prioritising work around clear business value Partnering with senior stakeholders across Commercial, Marketing, Supply Chain and Finance Overseeing delivery of the BI project portfolio, balancing innovation and operational excellence Acting as the senior BI stakeholder for our Microsoft data platform integrated with Dynamics 365 Championing self serve analytics and leading our Citizen Developer community Setting and embedding best practice in data modelling, governance and reporting Representing BI in senior forums and project steering groups You'll have Strong experience leading and embedding a Business Intelligence function Proven people leadership skills, with experience developing high performing teams Deep understanding of data warehousing and dimensional modelling (Kimball) Hands on experience with Microsoft BI technologies (Power BI, SQL, Fabric) Confidence working with senior stakeholders and influencing decisions A pragmatic, value focused mindset focused on outcomes, not just outputs Experience working in ERP environments (ideally Dynamics 365) A collaborative, commercially minded approach You'll get A genuine leadership role shaping how innocent uses, trusts and talks about data The opportunity to lead and grow a talented BI team in a fast moving FMCG environment Hands on involvement in evolving our Microsoft data platform and future AI capabilities Close collaboration with data engineers, senior leaders and strategic partners The chance to set standards and patterns that the wider business will follow A role where you can think strategically, influence at senior levels, and still stay close to the detail when it matters We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone's career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further. In exchange for helping us do business in the right way, you'll get a solid rewards package that includes a salary (phew), private healthcare, a target based bonus, and a bunch of other nice things like a day off on your birthday. And yes, you get free smoothies. We also know that not all our drinkers come from the same background, or think the same - so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive. When we hire, we want all the juice, bits, and pulp that make you who you are. Even if you don't think you can tick all the boxes, if the job sounds right for you, come and throw your hat in the ring. Probably best to get your skates on though, as we might close this early if we get loads of applications.
We are looking to recruit an experienced Microsoft Support Engineer who is capable of providing 1st and ideally 2nd line support. You will need to be able to demonstrate practical experience of supporting Azure, Active Directory, Exchange on Line and the M365 suite. This is a hybrid role with an expectation of 3 days per week in the office in Central London. In addition to the technical experience, the real key to being a success in this role is having excellent business / user facing skills. You will be someone who is hungry to learn and develop. This role is working in an environment where you will need to be adaptable and flexible. You will be in an environment where you will receive excellent training and mentoring. You will be joining a rapidly growing organisation which has excellent opportunities to develop both your capabilities and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
18/06/2026
Full time
We are looking to recruit an experienced Microsoft Support Engineer who is capable of providing 1st and ideally 2nd line support. You will need to be able to demonstrate practical experience of supporting Azure, Active Directory, Exchange on Line and the M365 suite. This is a hybrid role with an expectation of 3 days per week in the office in Central London. In addition to the technical experience, the real key to being a success in this role is having excellent business / user facing skills. You will be someone who is hungry to learn and develop. This role is working in an environment where you will need to be adaptable and flexible. You will be in an environment where you will receive excellent training and mentoring. You will be joining a rapidly growing organisation which has excellent opportunities to develop both your capabilities and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Job Title: Voice Engineer Contract Length: 12 months Location: Chester Working Pattern: 3 days per week in the office Are you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure. What You'll Do: As a Voice Engineer, you'll play a pivotal role in managing and supporting our core voice services. Your responsibilities will include: Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking for someone with the following experience and certifications: Microsoft 365 Certified: Teams Administrator Associate Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco. Strong experience in managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and transport. Proficiency with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) templates, PowerBI, Teams Policies, and Audio Conferencing. Familiarity with the Microsoft 365 Admin Center, Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear from you: Experience working with internal support teams such as Domain Ops, CCO, and Network Escalation. Familiarity with PowerShell, GraphAPI, Splunk, and ThousandEyes. Experience using Remedy for opening and updating incident tickets. Proficiency with ServiceNow and MS Teams Voice provisioning. Why Join Us? This is a fantastic opportunity to work with a team that values innovation and collaboration. You'll be part of a vibrant workplace in Chester Business Park, where creativity and teamwork come together. We believe in providing our employees with the tools they need to succeed and grow in their careers. How to Apply: Ready to take your career to the next level? Don't miss out on this exciting opportunity! Send us your resume and a brief cover letter detailing your relevant experience. We can't wait to meet our next Voice Engineer superstar! Join us in shaping the future of voice services. Apply today! Note: This is a temporary position with a contract length of 12 months. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
18/06/2026
Contractor
Job Title: Voice Engineer Contract Length: 12 months Location: Chester Working Pattern: 3 days per week in the office Are you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure. What You'll Do: As a Voice Engineer, you'll play a pivotal role in managing and supporting our core voice services. Your responsibilities will include: Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking for someone with the following experience and certifications: Microsoft 365 Certified: Teams Administrator Associate Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco. Strong experience in managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and transport. Proficiency with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) templates, PowerBI, Teams Policies, and Audio Conferencing. Familiarity with the Microsoft 365 Admin Center, Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear from you: Experience working with internal support teams such as Domain Ops, CCO, and Network Escalation. Familiarity with PowerShell, GraphAPI, Splunk, and ThousandEyes. Experience using Remedy for opening and updating incident tickets. Proficiency with ServiceNow and MS Teams Voice provisioning. Why Join Us? This is a fantastic opportunity to work with a team that values innovation and collaboration. You'll be part of a vibrant workplace in Chester Business Park, where creativity and teamwork come together. We believe in providing our employees with the tools they need to succeed and grow in their careers. How to Apply: Ready to take your career to the next level? Don't miss out on this exciting opportunity! Send us your resume and a brief cover letter detailing your relevant experience. We can't wait to meet our next Voice Engineer superstar! Join us in shaping the future of voice services. Apply today! Note: This is a temporary position with a contract length of 12 months. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Product Manager - Data London Hybrid Sustainability Technology Product & Data Strategy We're working with a fast-growing SaaS technology business on a newly created Data Product Manager position that will sit at the heart of their product strategy This is an opportunity to own how data flows across an entire product ecosystem, shape the future of a next-generation carbon intelligence platform and influence product, engineering and commercial decisions at every stage of the journey. Working closely with the Senior Product Director, you'll take ownership of the organisation's data model, lead the evolution of Dynamics 365 as a strategic product asset and help define how APIs, AI capabilities and external data sources power the next phase of growth. The Opportunity You'll be responsible for creating the foundations that enable customers to better understand, manage and reduce their carbon footprint. You'll work directly with customers, internal stakeholders and engineering teams to identify problems worth solving, shape product direction and ensure data is treated as a genuine product rather than a business by-product. This is a role for somebody who enjoys operating in ambiguity, influencing senior stakeholders and building products that deliver measurable outcomes. What You'll Be Doing Owning and evolving the core data model underpinning the Carbon Hub platform Driving the strategic development of Dynamics 365 and associated integrations Working closely with Product, Engineering, Sales and Operations teams to shape roadmap priorities Leading discovery with customers to understand how data impacts their experience Defining and prioritising a data product backlog Supporting the development of API and future AI-enabled platform capabilities Managing relationships with external data providers Using AI tools to accelerate discovery, analysis and product delivery What We're Looking For Proven experience delivering successful data products within SaaS or technology environments Strong understanding of data models, integrations and platform architecture Experience owning CRM products, ideally within Microsoft Dynamics 365 Ability to influence and align stakeholders across technical and non-technical teams Experience working in scale-up or fast-moving product environments Commercially minded with a strong customer focus Passion for using AI tools to improve productivity and decision making Why Apply? Shape the future of a growing sustainability technology platform Significant influence over product and data strategy Work closely with senior leadership Opportunity to build products with genuine environmental impact High-autonomy role with visibility across the business Hybrid working with a collaborative product tea If you're a Data Product Manager who enjoys solving complex problems, influencing product direction and building scalable data platforms, we'd love to hear from you.
18/06/2026
Full time
Product Manager - Data London Hybrid Sustainability Technology Product & Data Strategy We're working with a fast-growing SaaS technology business on a newly created Data Product Manager position that will sit at the heart of their product strategy This is an opportunity to own how data flows across an entire product ecosystem, shape the future of a next-generation carbon intelligence platform and influence product, engineering and commercial decisions at every stage of the journey. Working closely with the Senior Product Director, you'll take ownership of the organisation's data model, lead the evolution of Dynamics 365 as a strategic product asset and help define how APIs, AI capabilities and external data sources power the next phase of growth. The Opportunity You'll be responsible for creating the foundations that enable customers to better understand, manage and reduce their carbon footprint. You'll work directly with customers, internal stakeholders and engineering teams to identify problems worth solving, shape product direction and ensure data is treated as a genuine product rather than a business by-product. This is a role for somebody who enjoys operating in ambiguity, influencing senior stakeholders and building products that deliver measurable outcomes. What You'll Be Doing Owning and evolving the core data model underpinning the Carbon Hub platform Driving the strategic development of Dynamics 365 and associated integrations Working closely with Product, Engineering, Sales and Operations teams to shape roadmap priorities Leading discovery with customers to understand how data impacts their experience Defining and prioritising a data product backlog Supporting the development of API and future AI-enabled platform capabilities Managing relationships with external data providers Using AI tools to accelerate discovery, analysis and product delivery What We're Looking For Proven experience delivering successful data products within SaaS or technology environments Strong understanding of data models, integrations and platform architecture Experience owning CRM products, ideally within Microsoft Dynamics 365 Ability to influence and align stakeholders across technical and non-technical teams Experience working in scale-up or fast-moving product environments Commercially minded with a strong customer focus Passion for using AI tools to improve productivity and decision making Why Apply? Shape the future of a growing sustainability technology platform Significant influence over product and data strategy Work closely with senior leadership Opportunity to build products with genuine environmental impact High-autonomy role with visibility across the business Hybrid working with a collaborative product tea If you're a Data Product Manager who enjoys solving complex problems, influencing product direction and building scalable data platforms, we'd love to hear from you.
1st Line Support Engineer 28,000 - 30,000 London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
18/06/2026
Full time
1st Line Support Engineer 28,000 - 30,000 London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
