34 jobs found

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: The Infrastructure Services team plays a key role in provision of services throughout the University. The team is responsible for all servers, storage, identity management, virtualisation, platforms, databases and Google & M365 services. The role holder will participate in the day-to-day support of the University systems using standard tools and supply relevant documentation. The role holder will also participate in project work and to work in cross-team activities within Technology Delivery. Whilst there is a need to be in Portsmouth a few days a week, hybrid working is available for this role. Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: Competitive salary, including incremental progression within your scale. Generous pension scheme. Generous leave entitlement of 3235 days a year, plus bank holidays, and an additional Christmas closure. Family-friendly policies supporting flexible working. Staff discounts and loyalty schemes. Staff car parking and discounted public travel. Excellent training and development opportunities. Staff wellbeing programmes. Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities. Discounted learning. Start-up business mentoring from expert entrepreneurs via ourEntrepreneurs in Residenceprogramme. The perks dont stop there - click apply for further information onMy Reward and Benefits Salary Information: New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy. UKVI Statement Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it. ED&I Statement: We are committed to upholding the Universitys values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised. JBRP1_UKTJ

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: The Infrastructure Services team plays a key role in provision of services throughout the University. The team is responsible for all servers, storage, identity management, virtualisation, platforms, databases and Google & M365 services. The role holder will participate in the day-to-day support of the University systems using standard tools and supply relevant documentation. The role holder will also participate in project work and to work in cross-team activities within Technology Delivery. Whilst there is a need to be in Portsmouth a few days a week, hybrid working is available for this role. Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: Competitive salary, including incremental progression within your scale. Generous pension scheme. Generous leave entitlement of 3235 days a year, plus bank holidays, and an additional Christmas closure. Family-friendly policies supporting flexible working. Staff discounts and loyalty schemes. Staff car parking and discounted public travel. Excellent training and development opportunities. Staff wellbeing programmes. Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities. Discounted learning. Start-up business mentoring from expert entrepreneurs via ourEntrepreneurs in Residenceprogramme. The perks dont stop there - click apply for further information onMy Reward and Benefits Salary Information: New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy. UKVI Statement Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it. ED&I Statement: We are committed to upholding the Universitys values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised. JBRP1_UKTJ

About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world's top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft's elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development - where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. Working closely with our Delivery, Pre-Sales, and Microsoft teams, you will shape compelling propositions and navigate complex public sector procurement processes including frameworks, tenders, and competitive bids. This is a high-impact role that will play a key part in building HSO's growing footprint in the public sector and driving long-term growth. Reporting Line This role reports to the Sales Director. Job Function Develop and execute a go-to-market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not-for-profit organisations. Build strong relationships with key public sector stakeholders, including C-Suite, Digital Transformation leaders, and Commercial/Procurement functions. Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G-Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre-Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high-quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought-leadership sessions, and Microsoft community engagements. EXPERIENCE Essential Proven track record in business development, account management or consultative sales within the UK public sector. Strong understanding of public sector procurement processes, frameworks, and budget cycles. Experience positioning Microsoft Cloud solutions or business applications (e.g., Dynamics 365, Azure, M365, Power Platform). Commercially astute with the ability to shape and negotiate complex deals. Excellent stakeholder engagement, communication, and influencing skills. Self-driven with a strong sense of ownership and accountability. Able to lead virtual teams and collaborate across functions to advance deals. Desirable Familiarity with frameworks such as G-Cloud, DOS, NHS SBS, or similar. Experience working for a Microsoft partner or digital transformation consultancy. Understanding of public sector challenges such as data governance, digitisation of services, legacy system modernisation, and citizen experience improvement. Experience using CRM systems (ideally Dynamics 365) for pipeline management and forecasting. Degree-level education or equivalent professional experience. Personal Qualities Passion for public sector improvement and service transformation. Resilient, outcome-orientated, and motivated by delivering results. Highly collaborative and able to build trust quickly. Excellent communicator with strong written and verbal presentation skills. Analytical mindset with the ability to spot trends and opportunities. Energetic, proactive, and solutions-focused. Location HSO offices are located in Manchester, Glasgow, and Reading. This is a hybrid role, with flexibility to work remotely. Travel to client sites and HSO offices will be required for relationship building and key meetings. Salary We offer a competitive, market-aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual's qualifications and experience. Eligible employees may also receive performance-based bonuses and can participate in our extensive benefits programme. Benefits Included: Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)

The role As Helsing's IT Support Lead, you will own the day to day delivery, performance, and experience of IT support across our European offices. You'll lead a distributed team of IT Support staff covering on site, on call, and triage responsibilities, making sure every Helsing employee gets fast, high quality help, and that every ticket improves our service the next time around. You will be hands on with Jira Service Management, fluent in using data to drive decisions, and an early adopter of AI agents and automation to scale the team's impact without scaling headcount linearly. You'll set the standard for what great internal IT feels like at Helsing for both the staff we support and the IT engineers doing the supporting directly enabling the engineers, AI specialists, and program managers building capabilities that protect our democracies. The day to day Own the daily operating rhythm of IT Support: ticket prioritisation, queue health, SLAs, and ensuring the right issues are being worked on by the right people at the right time. Lead, coach, and develop a distributed team of IT Support Engineers across the UK and Germany, including on site staff, triage, and on call rotations. Design and manage rotas; on call, triage, and site coverage. Balancing fairness, coverage, and team wellbeing across multiple offices and time zones. Own IT's Jira Service Management as a product: queues, request types, workflows, automation rules, SLAs, forms, customer portals, and reporting. Define, maintain, and continuously improve escalation paths between L1/L2/L3 support, IT Engineering, Security, and external vendors, including clear ownership, response expectations, and communication standards during major incidents. Build and own the IT Support performance reporting layer: dashboards, KPIs (CSAT, time to resolution, first contact resolution, backlog age, escalation rates), trend analysis, and regular reporting to IT leadership and the wider business. Identify and deploy AI agents and automation (within Jira, M365, and our wider toolchain) to deflect repetitive tickets, accelerate triage, draft responses, and surface insights from ticket data. Continuously raise the bar on the end user support experience. Clear comms, fast resolutions, great self service, and a polished, consistent feel across every interaction. Equally raise the bar on the IT staff experience. Better tooling, clearer runbooks, sensible on call load, meaningful career growth, and protection from avoidable toil. Partner with IT Engineering to turn recurring issues into permanent fixes and with Security to ensure support processes meet our compliance and audit obligations. Own and evolve our internal IT knowledge base, runbooks, and self service content. You should apply if you Have 5+ years of experience in IT Support, including 2+ years leading or managing a support team in a fast paced environment. Are highly proficient with Jira Service Management, comfortable designing workflows, automations, SLAs, queues, and reporting, not just using them. Have a strong, demonstrable track record of running support as a data driven function, defining the right KPIs, building dashboards, and using metrics to drive real operational improvements. Have hands on experience deploying AI agents, chatbots, or automation to improve ticket deflection, triage, or response quality. Have managed rotas across on call, triage, and on site responsibilities, ideally across multiple locations or time zones. Have designed and operated clear escalation processes, including major incident handling and cross team coordination. Bring a customer first mindset paired with strong operational discipline - you care equally about user experience and team health. Are a strong communicator who can translate between end users, IT engineers, security, and senior leadership. Your personal values match ours: ownership, initiative, dedication to mission, speed, and inclusiveness. Feel strongly about the right of democracies to defend their sovereignty through the fielding of capabilities that bolster deterrence and decisive action. Nice to Have Experience administering Jira Service Management at scale, including integrations with Slack, M365, identity providers, and MDM tooling. Experience with AI tooling such as Atlassian Intelligence, Microsoft Copilot, or custom LLM based agents in a support context. Familiarity with ITIL or similar service management frameworks - used pragmatically, not dogmatically. Hands on background supporting macOS, Windows, iOS, M365 (Entra ID, Exchange, SharePoint), and MDM tools like Intune, Jamf, or JumpCloud. Experience working in a regulated environment (defence, government, finance) with associated audit and compliance requirements. Experience scaling an IT Support function inside a fast growing engineering organisation. Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and VSOP options Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regular company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work A hands on onboarding program (affectionately labelled "Infraduction"), in which you will be building tooling and applications to be used across the company. This is your opportunity to learn our tech stack, explore the company, and learn how we get things done - all whilst working with other engineering teams from day one (Specifically for engineering and AI). These are the core benefits across all locations, there may be additional benefits in certain locations. Equal Opportunity Employer Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation. Helsing's Candidate Privacy and Confidentiality Regime can be found here.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: As the SharePoint / Microsoft 365 Architect, you will design, shape, and govern modern digital workplace platforms that enable secure collaboration, effective information management, and scalable enterprise growth. You will take ownership of the architectural direction of SharePoint Online and the wider Microsoft 365 ecosystem, ensuring solutions are secure, scalable, and aligned with long term business and information management strategies. This role combines architectural leadership, stakeholder engagement, governance design, and hands on oversight of platform configuration. As the SharePoint / Microsoft 365 Architect, you will: Design and architect SharePoint Online and Microsoft 365 solutions to support enterprise collaboration, content management, and workflow automation. Lead migration initiatives from legacy platforms into SharePoint Online and Microsoft 365, ensuring minimal disruption and strong user adoption. Develop and implement governance frameworks covering permissions, data classification, retention, compliance, and lifecycle management. Integrate Microsoft 365 services including SharePoint, Teams, OneDrive, and Power Platform to streamline and modernise business processes. Partner with senior stakeholders to gather requirements and translate business needs into scalable architectural solutions. Lead transformation initiatives aligned to recognised change management best practice, planning milestones, communication, and adoption strategies. Deliver training and adoption sessions to drive engagement and digital literacy across teams. Configure and oversee SharePoint hubs, site architecture, templates, and modern web parts. Provide technical leadership and guidance on M365 architecture, governance, security, and scalability. Monitor platform usage, adoption metrics, and performance analytics to continuously improve digital workplace effectiveness. Stay current with Microsoft roadmap developments and emerging technologies to guide innovation and future strategy. Ensure compliance with data protection regulations and internal security standards. Troubleshoot and resolve complex SharePoint and Microsoft 365 issues. We're looking for an experienced Microsoft 365 professional who is confident operating at an architectural level while remaining close enough to delivery to ensure solutions are implemented effectively. You'll bring many of the following: Proven experience architecting and managing SharePoint Online and Microsoft 365 environments in complex or enterprise settings. Strong knowledge of Microsoft Teams, OneDrive, Exchange Online, and Power Platform. Expertise in information architecture, metadata design, and content lifecycle management. Experience designing governance and compliance frameworks within Microsoft 365. Familiarity with Microsoft Entra ID (Azure AD) and Microsoft 365 security & compliance capabilities. Experience leading migration and transformation initiatives. Strong communication and stakeholder engagement skills, with the ability to explain technical concepts clearly. Experience supporting cross-functional programmes and working in collaborative delivery environments. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact

Go back NICE - The National Institute for Health and Care Excellence Lead Developer - CRM & Power Platform The closing date is 28 June 2026 Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Notes on completing your application: As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. Applications that provide tangible examples of real life experience with delivered outcomes are more likely to meet the standards of our shortlisting criteria. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don't delay your submission. Main duties of the job This is a senior hands on leadership role, requiring deep specialist expertise, strong technical decision making, and the ability to guide teams in delivering secure, high quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do / bring to the role: Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure. Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes. Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements. Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. About us The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. Benefits Generous NHS Pension - secure your future with one of the most rewarding pension schemes in the UK. Flexible working - enjoy a healthy work life balance with options like remote working, compressed hours and flexible start/finish times. Exclusive discounts - save on shopping, dining and more with a Blue Light Card. Time to recharge - start with 27 days' annual leave plus bank holidays. Inclusive staff networks - join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity. Tailored development - grow your career with personalised learning and development opportunities. Job responsibilities To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities. Person Specification Education/Qualifications Holds highly developed specialist knowledge and expertise acquired through master's degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development e.g. Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant. Experience / skills Describe how you have designed and implemented an MS Dynamics or PowerPlatform solution for customer management that enabled business benefits. Describe how you have worked with business teams to model a workflow and then design a solution. Describe your experience of working within agile multidisciplinary teams and how your technical expertise contributed to successful outcomes. Describe a situation where you have worked with a non technical stakeholder who had requirements that were not realistic. How did you manage this and what was the outcome? Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NICE - The National Institute for Health and Care Excellence £57,528 to £64,750 a year, pro rata. Contract Permanent Working pattern Full time, Flexible working, Compressed hours

Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues related to hardware, software, and networks. Key duties include acting as a liaison between users and IT, managing a ticketing system, providing first line support through phone, live chat or email, escalating complex problems to higher level support, and contributing to the knowledge base. Role Responsibilities Provide appropriate technical support to resolve/log IT related incidents and service requests on first contact using the ServiceNow IT Service Management portal. Provide accurate answers that can be understood by business users. Ensure incidents and service requests have been dealt with to business users' satisfaction. Work with suppliers and internal IT departments to provide business users with status updates as defined in the Service Level Agreement (SLA). Have knowledge and understanding of SLA content and Service Desk processes and procedures. Document, maintain, use, and share appropriate product and services knowledge and learn about new products and services as required. Have a clear understanding of escalation and major incident processes. Actively work with appropriate teams to pre empt service issues and minimise impact to business users. Contribute to and keep up to date process and procedure documentation. Keep up to date with developments within the organisation that may impact user experience. Drive innovation within the team and wider organisation with generative AI and automation tooling. Competences General knowledge of desktop, networking, server, voice & communications infrastructure. Windows 10/11 operating systems. Microsoft M365 Copilot, Exchange, Intune, Office 365, PowerShell and Active Directory. ITSM process automation and workflows. AWS Workspaces and AWS technology. Okta or similar MFA technology. Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Working knowledge of generative AI. Knowledge of common applications and hardware. Relevant industry certifications (e.g., Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products). Experience Essential: University degree or diploma in Computer Science or solid experience in a Service Desk / Help Desk role. Experience in a customer services environment, preferably within an investment banking organization. Good experience using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience with ServiceNow preferred. Desired Professional Qualifications ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements Shift rota basis. Occasional bank holiday working required. Band & Level Support, 3

Service Desk AnalystApplylocations: Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R5459The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues related to hardware, software, and networks etc. Key duties include acting as a liaison between users and IT, managing a ticketing system, providing first-line support through phone, live chat or email, escalating complex problems to higher-level support, and contributing to the knowledge base. Role Responsibilities Provide appropriate technical support to resolve/log IT related Incidents and Service Requests on first contact where appropriate using the Service Now IT Service Management portal. Provide accurate answers that can be understood by Business users. Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction Work with suppliers and internal IT departments to provide Business users with status updates as defined in the Service Level Agreement (SLA). Have knowledge and understanding of the contents of the SLA and the Service Desk's processes and procedures. Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required. Have a clear understanding of the escalation and Major Incident processes. Actively work with appropriate teams to pre-empt service issues and minimise the impact of service issues to Business users. Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required as well as adding to and maintaining the Knowledge Base. Be aware of the IT organisations strategic aims, policies, processes and procedures so that the users receive consistent messages. Contribute to and follow up-to-date process and procedure documentation Ensure that Incidents and Service Requests have been dealt with to the Business users' satisfaction. To keep up-to-date with developments within the organisation that may have an impact on the user experience. Drive innovation within the team and wider organisation with generative AI and automation tooling. Competences: General knowledge of Desktop, Networking, Server, Voice & Communications Infrastructure. Windows 10/11 Operating systems Microsoft M365 Copilot, Exchange, Intune, Office 365, PowerShell and Active Directory ITSM process automation and workflows AWS Workspaces and AWS Technology Okta or similar MFA Technology Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Working knowledge of Generative AI Knowledge of common applications and hardware. Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products Experience: Essential University degree or Diploma in the field of Computer Science and /or solid experience in a Service Desk / Help Desk role. Experience in a Customer Services environment, preferably within Investment Banking organisation Good experience of using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred.Desired Professional Qualifications: ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements: Shift rota basis Occasional Bank holiday working requirement Band & level: Support, 3 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service led banking powered by modern technology. Job Purpose This role is for a Microsoft 365 Specialist with a specialist focus on Identity and Access Management, this role will provide end to end administration and maintenance of Microsoft 365 applications, including technical issues and requests for Microsoft 365 related applications with a specific focus on Identity and Access Management across the enterprise estate. The role will also take ownership of the identity lifecycle processes, access governance, and will support compliance and audit requirements across the Microsoft 365 and EntraID estate. Job Description Key Responsibilities Review, enhance and manage the Role Based Access Management (RBAC) configuration as well as onboarding and deploying enhanced RBAC across the estate. Conditional Access policy design & management. Privileged Identity Management (PIM) administration and support of our Supporting Zero Trust strategy. Provide professional and proactive administration for Microsoft 365 applications. Develop and implement changes within the M365 platform. Champion Microsoft 365 based solutions embracing new functionality and increasing user adoption. Liaise with internal customers to ensure that business requirements of the application are fulfilled. Collaborate with other teams to develop system integrations, data migration and automated testing. Address machine identity and secrets hygiene as an ongoing implementation activity. Establish operational runbooks, monitoring and audit/logging for compliance, risk and incident response. Perform secrets and privileged account discovery, normalization and vaulting. Use discovery to inventory privileged accounts/secrets, define folder/template hierarchy and import/clean accounts before onboarding into the vault. Implement automated rotation and lifecycle controls for secrets and machine credentials. Automate credential rotation, integrate with CI/CD and workload platforms, and plan for synchronized rotation where workloads consume credentials in multiple locations. Configure access policies, conditional controls and enforce least privilege in the platform. Define role/group templates, conditional/step up policies and RBAC/approver workflows, minimizing custom code and templating configurations for scalability. Key Interfaces IT Team in particular the IT Infrastructure and Operations team and service desk. Operational Resiliency Team All business areas across the Group 3rd party suppliers Microsoft Account Management Team Person Specification Knowledge / Experience Microsoft 365 certification, with demonstrable experience delivering Microsoft 365 solutions in a fast paced environment. Significant experience of Microsoft 365 Administration, including IDAM, the Microsoft Admin Centre's, SharePoint and other core apps. Understand M365 Teams integration capabilities with M365, SharePoint Online and Third Party Apps. Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies. Experience of producing high quality documentation and user guides for the wider business. Experience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions. Experience of working with third party providers e.g. Microsoft technical support, Consultancies etc. Experience administering EntraID Conditional Access, PIM, Custom Security Attributes, Access Packages (EPM) Experience with identity governance frameworks (e.g., JML workflows, access reviews). Experience with Microsoft Graph API. Experience of working with KeyCloak identity platform. IDAM configuration based on the Microsoft EntraID platform, Microsoft Active Directory as well as other 3rd party providers. Experience of working with and gaining ISO27001 adoption. Working knowledge and hands on platform configuration (PAM/AM/IGA), scripting for integrations, CI/CD/DevOps familiarity, secrets/certificate lifecycle knowledge, testing and observability tooling, vendor/partner management, and the ability to translate technical outcomes into outcome driven metrics. Qualifications Minimum of one below is required: Microsoft Certified: M365 Administrator Microsoft Certified: Identity and Access Administrator Associate Below are desirable: ITIL V4 KeyCloak Problem Solving & Judgment Customer Focus Planning & Reviewing Performance Focus Expert Knowledge Communication & Confidence About Us Life, Work and Benefits At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive. As a service led, relationship driven bank, in person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home. Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year Pension via market leading provider 4x Life Assurance Discretionary Bonus Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

Service Desk Team Manager Closing date: 25 June 2026 Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Main duties of the job As Team Manager for NICE's London Service Desk, you will lead a motivated support team, drive continual service improvement, and ensure reliable, resilient service delivery across NICE. Home base: London or Manchester (travel to London 2 3 times per month). Responsibilities Lead and performance manage a Service Desk team to deliver 1st and 2nd line support within agreed service levels. Act as a senior escalation point for complex technical issues, including priority incidents, root cause analysis and problem resolution. Champion a strong customer first culture, ensuring excellent user experience and clear communication at all levels. Own ITIL processes such as incident, problem, change and asset management, ensuring consistency and quality across the service. Work closely with the engineering team and business stakeholders to support live services and introduce service improvements. Qualifications Service Desk Institute certification at manager level or other equivalent industry standard and/or ITIL Foundation certification with demonstrable applied experience. Specialist knowledge across several relevant areas of expertise, such as M365 Administration, Endpoint Administration Associate, Collaboration Communications Systems Engineer Associate, Microsoft Teams Administration, Azure Fundamentals / AWS Cloud Practitioner Essentials. Experience Line and performance management experience of a small team within an IT or digital services support function. Experience producing technical documentation for IT professionals and training colleagues in new technical skills and processes. Experience implementing ITIL processes (configuration, incident, problem and change management) and ensuring they are followed effectively by team members and the wider IT department. Experience supporting reasonable adjustments for staff to promote equality, diversity and inclusion, e.g. integration of assistive technology and digital content best practice in M365 applications. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions. Salary: £39,959 to £48,117 a year, pro rata.

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Role PurposeProvide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required.The role acts as the first point of ownership for day to day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.Key ResponsibilitiesFirst Line Incident Management & TriageLog and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.Capture minimum required evidence upfront:screenshots and error messagestimestampsaffected usersorder / case / transaction IDssteps to reproducedMaintain accurate and complete records in the service management system.Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement.End User, Device & Workplace SupportProvide hands on support for:desktops, laptops, printers, mobile devices, and peripheralslogin, access, and basic connectivity issuesMicrosoft 365 applicationsPerform device swaps, peripheral replacements, and basic troubleshooting.Validate Day 1 readiness for new starters and post deployment checks:TeamsApplication accessconnectivity and peripheralsTrack repeat device issues and escalate trends.Business & Operational Systems (First Line)Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.Capture evidence clearly and escalate confirmed system issues to Application Support.Support user issue capture during training and early rollout phases.Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.Third Party Vendor, Devices & Connectivity SupportWork with third party vendors to procure end user devices, warehouse IT equipment, and networking services within approved budgets.Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.Provide first line support and triage for external operational and carrier portals, includingCapture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.Track repeat vendor issues and escalate trends to senior IT for resolution.Provide high quality escalation evidence to avoid churn between teams.Escalation & CollaborationEscalate confirmed system or backend issues to:Application SupportGroup Technical & Transformation Team (Australia)Provide high quality escalation evidence to avoid churn between teams.Support SLA tracking with third party providers and raise breaches where appropriate.Participate in knowledge sharing, documentation, and continual improvement initiatives.Skills and ExperienceEssentialExperience in a 1st / 2nd Line IT Support role.ITIL v4 Foundation required.Basic exposure to Microsoft Dynamics 365 CE or F&O.Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.Good understanding of user access management and account provisioning.Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).Experience supporting office relocations or physical workplace setups.Excellent communication, documentation, and problem solving skills.Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).Desirable (Training Provided)Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).Genesys Cloud platform support.Softphone configuration and voice systems.EDI systems and integration flows.PowerShell scripting or automation experience.Experience with Azure AD and Microsoft security products.Personal AttributesCurious, proactive, and eager to learn about modern cloud and enterprise technologies.Calm under pressure with a customer-focused mindset.Able to work independently but collaborate effectively with remote teams.Strong attention to detail and documentation habits.What We OfferStructured development plan for enterprise systems including M365, D365, EDI, and Genesys.Mentorship from senior architects and transformation specialists.Exposure to modern cloud technology and global operations.Clear pathway into advanced systems or higher tier support roles.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.