12 jobs found

" To assist with the installation of security systems, ensuring that the work is installed to the required standards, specification, schedule and that all documentation is completed, whilst providing a friendly and efficient service to our clients. Salary will be discussed further at Interview Training course Fire emergency and security systems technician (level 3) Hours Monday - Friday, 8.30am - 5.00pm. 40 hours a week Duration 3 Years Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Whilst being trained and supported by Ultra-Vision Fire & Security Ltd in all aspects of your job role, you will be required to undertake a Level 3 Apprenticeship in Security Systems, supported by South Gloucestershire and Stroud College. Roles and Responsibilities will include: To assist with the installation of security systems, ensuring that the work is installed to the required standards, specification, schedule and that all documentation is completed To provide clients with support and feedback during the course of the installation to ensure customer satisfaction To liaise with other staff members, especially the installation team leaders and the installation scheduler, providing relevant feedback To observe all health and safety requirements, ensure that you and others around you are operating in a safe manner Ensure Company Policy and standards are met To regularly refer to the staff handbook for individual policy information To maximise the profitability of the department by ensuring a 'right first time' approach To ensure that your uniform is clean and tidy each day To ensure that your dust sheets are clean, and vacuum is in full working order Ensure all equipment stored on site is kept safe and, in a manner, not to cause health and safety problems Ensure that the site is kept as clean as possible, for the duration of the installation To ensure that the installation is completed to the surveyor's specification and that the equipment is installed to the manufacturer's specification and within the time schedule To ensure that all paperwork is completed correctly and forwarded to the correct staff member When required to ensure that the system is demonstrated to the clients properly, focusing on the need for reducing false alarms On job completion, to ensure that the system specification is correct, and any changes are noted and brought back to the office This role is varied and challenging and requires the candidate to be fully committed to both work and college. The security industry can be fast paced and demanding. On occasion you will be required to work away from home on projects around the UK. This apprenticeship may also have unsociable hours of work due to the nature of the business. Where you'll work 30 THE GLENMORE CENTRE JESSOP COURT WATERWELLS BUSINESS PARK GL2 2AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College The Advanced Apprenticeship is delivered over 3 years. Apprentices are required to attend college at our Stroud Campus (GL5 4AH) on block release during term time complete underpinning knowledge studies towards the qualification. Some apprentices may also need to achieve functional skills in maths and English, which will require additional hours in college, this is normally delivered during your block release attendance. The assessor will visit the apprentice and support their progress through on site assessment and regular reviews within the workplace. The End-Point Assessment (EPA) is delivered and assessed externally once all other criteria of the apprenticeship are achieved. Apprentices are required to spend a minimum of 20% of their employed hours on off the job learning. This has to be structured, and evidence will need to be provided. Within your apprentice's standard you will work towards: Fire emergency and security systems technician Functional Skills mathematics & English (where applicable) British Values Employment Rights & Responsibilities End Point Assessment Requirements GCSE in: Maths and English (grade 4 (C) or above) Skills Customer care skills Logical Initiative Non judgemental Physical fitness Other requirements Apprentices will be supplied with a uniform and basic tool kit. Although the apprenticeship doesn't start until September 2026, for the right applicants a Training Contract to support induction and training can commence earlier. About this company Ultra-Vision Fire and Security are a family run security business, established by two brothers with over 30 year of experience in the industry and a huge passion and drive for protecting people and their possessions in the Gloucestershire area. We are specialists in intruder alarms, CCTV systems, fire alarms, fire extinguishers and automated gates installation, servicing and maintenance, keyholding and manned guarding. After this apprenticeship Following the successful completion of your apprenticeship, progression opportunities within the organisation will be discussed. "

Location: London, Hybrid on site (3 - 4 days in the central London-based office, and at client sites) Department: MSP Operations Summary The IT Technical Lead is the most senior technical individual contributor within the MSP team at Dr Logic, bridging day-to-day service delivery and longer-term technical strategy. You will own the technical quality of everything we deliver, setting standards, leading projects, owning the knowledge base, and ensuring our clients' environments remain secure, optimised, and well-documented. You will act as the final technical escalation point for the service desk, lead the delivery of complex client projects, and contribute directly to pre-sales and business development. You will work closely with clients on-site and remotely, particularly during onboarding phases, and play a central role in shaping Dr Logic's technical direction and roadmap. The Technical Lead reports to the MSP Operations Manager. Duties and Responsibilities Serve as an escalation point for complex technical issues from the L1 and L2 service desk teams. Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout. Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels. Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions to clients. Client Projects Lead the technical delivery of client projects, taking ownership from scoping through to handover to BAU support. Ensure all project-related changes to client environments are fully documented. Support and manage the technical elements of client onboarding and offboarding, ensuring a high-quality, repeatable process. Collaborate with Project Engineers on more complex or concurrent engagements where required. Client Relationships & On-Site Support Act as a senior technical contact for key clients, building trusted advisory relationships. Conduct regular client site visits, particularly during and following onboarding, to support implementation, gather requirements, and strengthen relationships. Work directly with clients to assess their environments, identify improvement opportunities, and recommend solutions aligned to their needs and budget. Support the MSP Operations Manager and Managing Director in client reviews, technical presentations, and proposal development. Technical Standards & Stack Ownership Define, document, and enforce technical standards across the team, ensuring consistent, high-quality delivery across all client environments. Manage and optimise Dr Logic's internal technical stack, including MDM, RMM, identity management, and monitoring tooling. Manage internal licences, certificates, and expiry dates across the technical stack. Identify opportunities for automation and process improvement and lead on implementation where appropriate. Maintain Dr Logic's software and hardware asset lists. Knowledge Base & Documentation Own the Dr Logic knowledge base, establishing structure, quality standards, and a culture of consistent documentation across the team. Ensure client documentation is accurate, up to date, and reflects the current state of their environment following any change. Develop and lead knowledge-sharing sessions and training materials for the operations team. Pre-Sales & Technical Strategy Contribute technical expertise to pre-sales conversations, supporting scoping, solution design, and proposal development alongside the business development team. Provide clear, well-informed technical input into client proposals, helping ensure recommended solutions are achievable and commercially grounded. Contribute to Dr Logic's technical roadmap by evaluating new products and technologies. Team Development Mentor and support L1 and L2 technicians, sharing knowledge, reviewing complex cases, and helping the team grow technically. Lead by example in technical proficiency, documentation habits, and client communication standards. Train the operations team on new technologies, tooling, and implementations as they are introduced. Minimum 5 years experience working with Apple in a business environment, with deep expertise in macOS and iOS. Strong working knowledge of Windows Desktop and Windows Server environments. Experience managing IT services within an ITIL framework (incident, problem, change management). Familiarity with information security frameworks and working within a regulated or compliance-driven environment (e.g. ISO 27001, Cyber Essentials, SOC 2) Proven experience leading or delivering technical projects end-to-end. Strong understanding of MDM and identity management platforms (JumpCloud, Jamf, Addigy, Okta, Azure AD). Google Workspace and Microsoft 365/Entra administration. Networking: DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical and non-technical audiences. Source control familiarity (GitHub or GitLab). Making use of AI tools such as Claude in everyday work. Previous experience within a Managed Service Provider (MSP). Jamf Certified Tech. Egnyte Technical Professional Certification. Apple Certified IT Professional Microsoft 365 Administrator Expert Google Workspace Administrator Experience contributing to technical pre-sales or solution design. Familiarity with SaaS product administration at scale. Experience with software packaging tools (e.g. Jamf Composer, AutoPkg) and software deployment on Mac and Windows. Personal Qualities Technically excellent and genuinely passionate about technology and the MSP space. Clear and confident communicator, comfortable with clients, engineers, and senior stakeholders alike. Takes ownership: follows through, documents thoroughly, and holds a high personal bar. Calm and decisive under pressure, particularly during high-priority incidents. Proactive and curious, always looking to improve processes, tooling, or the team's capabilities. Collaborative and approachable, leading through expertise and example rather than authority. Organised, detail-oriented, and able to manage competing priorities across projects and BAU.

Key Deliverables by Level Field Services Technician II (Lead Single Man Sites) Independently manage onsite IT support at single-person or lead-assigned locations Serve as the primary contact for end user technical needs Own AV/conference room setup, maintenance, and issue resolution Execute full lifecycle support: imaging, deployment, recovery, e waste Oversee inventory reconciliation and tool usage Prioritize and resolve tickets aligned to SLA targets Identify recurring issues and suggest process improvements Provide informal mentorship and support to visiting or junior technicians Uphold Astreya's quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels) End User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high quality, customer focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re imaging, and e waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. LevelII Additional Responsibilities Team Collaboration-act as the lead or sole technician on site and coordinate with remote teams or vendors. Provide informal mentorship to junior techs or new team members visiting the site. Share site specific insights or recurring issue trends to help improve service delivery. Education and/or Work Experience Requirements LevelI Required: High School Diploma or GED LevelI Preferred: Enrollment in IT related coursework or vocational training LevelI Certifications (plus): CompTIA A+, Google IT Support Certificate or similar entry level credential LevelII Required: High School Diploma or GED LevelII Preferred: Associate's degree in Information Technology, Computer Science, or a related field LevelII Certifications: CompTIA A+ and/or Network+, ITIL Foundation, AVIXA CTS (for AV specialization track), JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization) Knowledge, Skills & Abilities (KSAs) Technical: Knowledge of Windows 10/11, macOS, and basic Linux environments Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting) Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira) Ability to image and deploy devices using tools like SCCM, JAMF, or MDT Experience with inventory and asset tracking tools for lifecycle management Awareness of IT security best practices and safe handling of equipment Ability to follow standard operating procedures (SOPs) and technical documentation Soft Skills: Strong verbal and written communication skills for working with end users Excellent customer service orientation and active listening Effective time management and ability to prioritize multiple tasks Strong problem solving and analytical thinking in fast paced environments Ability to collaborate with teammates and cross functional teams High level of professionalism, reliability, and accountability Adaptability to changing technologies, priorities, and client environments Self motivated with the ability to take initiative and follow through Ability to work independently, especially at single technician sites (L2) Willingness to mentor peers or junior team members (at LevelII) Physical Requirements Lifting & Carrying: Must be able to regularly lift and carry up to 50lbs (22kg) - includes monitors, CPUs, AV equipment, and other IT hardware Mobility & Posture: Frequent standing, walking, bending, kneeling, crouching, and reaching - may require working in tight or awkward spaces (e.g., under desks, behind racks) Manual Dexterity: Ability to use hands and fingers to handle, install, or adjust small components and cables - use of standard IT tools (e.g., screwdrivers, cable testers, label printers) Vision & Focus: Close vision required for reading device labels, part numbers, and screen details - must be able to focus on a computer screen for extended periods Work Environment Work performed primarily in office, data center, and/or AV equipped conference rooms Exposure to electric components, server noise, and climate controlled spaces Onsite Requirements This is a 100% onsite role; presence during working hours is mandatory. Occasional local travel may be required (for multi building campuses or nearby sites). Additional Notes Each level, 1 - 2, represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required.

Project Engineer page is loaded Project Engineerlocations: Staverton, Gloucestershire: Tewkesbury, Gloucestershire: Bishops Cleeve, Gloucestershiretime type: Full timeposted on: Posted Yesterdayjob requisition id: R5683Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Technical Project Engineer to join our PMO team where you'll support the successful transfer and adoption of product lines into Ontic. This role will be based at our Staverton site with travel required during licence and acquisition phases.Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The Role: In this role, you will provide technical support within the PMO team during product line transfers, taking responsibility for the transfer and rebuild of engineering data and product knowledge into Ontic. You will lead and manage engineering activities from initial due diligence through to full adoption, ensuring all documentation is accurately retrieved, transferred and catalogued.You will work closely with technicians and operators, providing product knowledge and delivering training to support a smooth transition. Alongside this, you will oversee the development, transfer or duplication of manufacturing and test equipment, ensuring alignment with Ontic's capabilities and standards.Managing multiple projects simultaneously, you will identify opportunities for efficiency, address regulatory requirements, and ensure any gaps are resolved within project timelines. You will also contribute to continuous improvement by capturing and implementing lessons learned throughout the transition process. About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.To be successful in this role you'll need to have strong manufacturing engineering experience within an aerospace environment, ideally within an MRO or OEM setting, along with a solid understanding of aviation quality standards, design and configuration control. Experience supporting new product introduction or product transfers would be advantageous, as would previous planning experience.You will bring strong analytical and problem-solving skills, with the ability to communicate clearly and confidently at all levels. Comfortable managing multiple priorities, you'll be able to work independently under pressure while maintaining a focus on quality and compliance. Strong interpersonal and leadership skills are essential, particularly when supporting and training others, and you should be flexible in your approach, including the ability to travel when required. Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.Our benefits package highlights include: Up to 29 days annual leave plus Bank Holidays 10 hours paid volunteering time Annual goal share bonus scheme for all employees 24/7 Employee Assistance Program (EAP) Discounts and offers from a range of retailers Best place to work We are more than the sum of our parts. And we've been recognised internally and externally for being so: We were ranked in Best Companies' Q3 leaderboard for Best Manufacturing Company based on our employee feedback 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at OnticNo day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our values Our values are intrinsic to everything we do: We share a common sense - we're a global family of specialists with a shared passion for precision. We have the freedom to choose - we're challengers and innovators with the freedom to think differently and challenge the status quo. We create the opportunity - we're change-makers with a clear direction and can-do spirit.We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

IT Incident Management & Resolution Engineer Location: London, GB We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity. What it's about As an IT Incident Management and Resolution Engineer (L2), you will act as escalation point of complex issues triaged by our IT Service Desk team (L1) in constant collaboration with our IT Engineering team (L3). You will be part of our Global IT Services team within a dynamic and high-performing organization. Your Opportunity to Make an Impact Day to day Ticket Management (ServiceNow) providing timely and consistent support to our end users, acknowledging, and recording all issues and requests accordingly. Providing best-in-class customer service and desk side IT support and via remote channels such as chat, phone, email, or remote access tools. Provide on site support for employees, VIP guests and PG staff visiting London office. Assist with user and group administration in cloud & on premises environments, applications, and systems. Assist the L1 Global Service Desk team with daily tickets as needed. Mentor and provide guidance to L1 Service Desk technicians on how to best handle various technical situations. Write up and share technical documentation for other team members as needed. Write up user facing how to documentation for basic, common user help requests. Supporting internal and external events and meetings with AV setup, video conferencing and live streaming technologies. Work with 3rd party vendors to ensure services delivered meet PG expectations. Troubleshooting of connectivity issues for local (Wi Fi and wired networks) and remote networks (VPN and Azure VDI). Support to Office Management with IT setup for desk moves and event spaces when required. Participate in design, planning, installation, and support of end user computer systems, network hardware, software applications, and peripherals. Participate in the planning and implementation of policies and procedures in Cloud environments to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Exercise independent judgment in the planning, scheduling, organizing, controlling, and monitoring of IT projects. Events and Meetings Technology Support Support internal and external events and meetings with Audio Visual setup, Video Conferencing, and live streaming technologies ensuring flawless execution for high profile occasions like Townhalls and Summits. Troubleshoot AV/VC issues in real time during live events, including on site, webinars, and hybrid events with PG offices worldwide. Conduct proactive checks of meeting rooms and event spaces, working closely with AV/VC and event suppliers to ensure smooth operations. What we expect At least 5 7 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is strongly preferred. ITIL certification strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune, MS Teams, MS SharePoint, MS OneDrive, ServiceNow, Conditional Access & SharePoint. Experience in remote support, corporate video conferencing (MS Teams, Zoom), and corporate events IT/AV Setup & Support. A strong commitment to customer service and to build & maintain relationships with stakeholders at all the levels of the company including senior management, executive or VIP level. Work well in a fast moving environment and keep up with the daily needs of the business through effective time management and prioritization. Strong critical thinker and problem solver with a passion for delivering results. Excellent communication skills with the demonstrated capability to develop strong relationships and strategically manage and influence senior stakeholders at all levels. Take pride in your work and strive to support your teammates and our users with that work. Passion for the Information Technology field and helping people. Always maintain confidentiality. Able to work on site in our London office full time. What we offer Professional, international, and high performing work environment. Challenging, rewarding career within a growing company. Collaborative environment, with on the job training and mentorship opportunities. Competitive benefits and wellness package, including medical, dental and vision coverage. One month sabbatical after every five years of service. Company paid life and disability insurance. Education assistance program. Domestic and international events, including off sites and volunteer opportunities. Partners Group compensation has a long term outlook and philosophy, and our total compensation emphasizes performance based long term incentives. Partners Group is an equal opportunity employer and supports diversity of perspectives.