Technical Operative - Configuration Department Location: Hatfield Rate: Umbrella: £18.50/hr Contract: 6-month rolling Shifts: Monday-Friday Start on 8am-4pm, then move to 4pm-12am About the Role We are seeking a Technical Operative to join the Configuration Department. This role involves delivering IT configuration services with precision and efficiency in a dynamic environment. Key Responsibilities: Perform software installations and configurations within existing IT infrastructure Work with Microsoft desktop operating systems and bespoke in-house systems (training provided) Follow detailed scripts for system builds - accuracy is critical Handle data input (25-50% of role) on spreadsheets - attention to detail is essential Consolidate consignments for distribution and manage pallet movements Box/unbox IT equipment and contribute to overall work planning Communicate effectively with supervisors and team leads to meet SLAs and targets What We're Looking For Basic to intermediate IT configuration skills Strong communication and reporting abilities Ability to work independently and manage workload High attention to detail and time management Comfortable with manual tasks alongside technical work Interested? Apply now and become part of a team driving the future of technology.
09/12/2025
Contractor
Technical Operative - Configuration Department Location: Hatfield Rate: Umbrella: £18.50/hr Contract: 6-month rolling Shifts: Monday-Friday Start on 8am-4pm, then move to 4pm-12am About the Role We are seeking a Technical Operative to join the Configuration Department. This role involves delivering IT configuration services with precision and efficiency in a dynamic environment. Key Responsibilities: Perform software installations and configurations within existing IT infrastructure Work with Microsoft desktop operating systems and bespoke in-house systems (training provided) Follow detailed scripts for system builds - accuracy is critical Handle data input (25-50% of role) on spreadsheets - attention to detail is essential Consolidate consignments for distribution and manage pallet movements Box/unbox IT equipment and contribute to overall work planning Communicate effectively with supervisors and team leads to meet SLAs and targets What We're Looking For Basic to intermediate IT configuration skills Strong communication and reporting abilities Ability to work independently and manage workload High attention to detail and time management Comfortable with manual tasks alongside technical work Interested? Apply now and become part of a team driving the future of technology.
FLS Engineer Start Date: 10/11/2025 End Date: 08/05/2026 Pay Grade/Rate: Umbrella: £17.30 per hour Location: Hatfield, Hertfordshire Job Title: FLS Engineer Hours: Rotating shifts between 07:00 - 19:00 (7.5 hrs per shift) + 30-minute lunch. Flexibility may be requested. Role Type: Engineering What is an FLS Engineer? An FLS (Field and Lifecycle Services) Engineer manages IT hardware throughout its life cycle, from inspection and testing to maintenance and preparation for deployment. You'll work in a fast-paced environment ensuring devices are ready to perform at their best. Key Responsibilities Inspect, test, clean, and prepare IT hardware (laptops, desktops, screens, mobile devices). Track and manage assets accurately using our systems. Resolve discrepancies and liaise with distribution teams. Maintain 6S standards for a safe, organized workspace. Support urgent investigations to meet SLAs. Collaborate across teams to keep operations smooth and efficient. Ideal Candidate Profile Strong admin and communication skills. Experience with Microsoft applications and IT hardware/software support. Attention to detail and accuracy in data handling. Ability to gain OEM and IT certifications (ITIL preferred). Previous corporate IT experience is a plus. Proactive, flexible, and team-oriented with a sense of urgency. Excellent time management and organizational skills.
09/12/2025
Contractor
FLS Engineer Start Date: 10/11/2025 End Date: 08/05/2026 Pay Grade/Rate: Umbrella: £17.30 per hour Location: Hatfield, Hertfordshire Job Title: FLS Engineer Hours: Rotating shifts between 07:00 - 19:00 (7.5 hrs per shift) + 30-minute lunch. Flexibility may be requested. Role Type: Engineering What is an FLS Engineer? An FLS (Field and Lifecycle Services) Engineer manages IT hardware throughout its life cycle, from inspection and testing to maintenance and preparation for deployment. You'll work in a fast-paced environment ensuring devices are ready to perform at their best. Key Responsibilities Inspect, test, clean, and prepare IT hardware (laptops, desktops, screens, mobile devices). Track and manage assets accurately using our systems. Resolve discrepancies and liaise with distribution teams. Maintain 6S standards for a safe, organized workspace. Support urgent investigations to meet SLAs. Collaborate across teams to keep operations smooth and efficient. Ideal Candidate Profile Strong admin and communication skills. Experience with Microsoft applications and IT hardware/software support. Attention to detail and accuracy in data handling. Ability to gain OEM and IT certifications (ITIL preferred). Previous corporate IT experience is a plus. Proactive, flexible, and team-oriented with a sense of urgency. Excellent time management and organizational skills.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
09/12/2025
Contractor
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join our Desktop Support Services team within Group Workplace Solutions, Technology UK . As a Technical Operations Analyst , you'll play a key role in supporting Sky UK staff and the Desktop Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell/HP) and oversee IT equipment retirement/disposal in line with company policy. What you'll bring Experience working in a general office environment as an administrator or experience working in Desktop Support Administration role Basic knowledge of Windows OS, device imaging (including Apple tablets) and hardware troubleshooting. Experience with Apple support and warranty management; device disposal management Familiarity with ITSM tool ServiceNow for incident and request handling. Including ability to manage data list views and identify key ServiceNow data to enable affective queue management Strong written and verbal communication skills for liaising with customers, internal teams and vendors. Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment. Analytical mindset with attention to detail for resolving technical and operational issues. Team overview Desktop Services Group Workplace Solutions Desktop Services is responsible for 2nd level support for end user computing, including deployment and return device management and desktop support activity The Rewards There is a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Where you'll work Livingston Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. This is a site-based role located at one of Sky's critical operations centres. Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
08/12/2025
Full time
Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join our Desktop Support Services team within Group Workplace Solutions, Technology UK . As a Technical Operations Analyst , you'll play a key role in supporting Sky UK staff and the Desktop Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell/HP) and oversee IT equipment retirement/disposal in line with company policy. What you'll bring Experience working in a general office environment as an administrator or experience working in Desktop Support Administration role Basic knowledge of Windows OS, device imaging (including Apple tablets) and hardware troubleshooting. Experience with Apple support and warranty management; device disposal management Familiarity with ITSM tool ServiceNow for incident and request handling. Including ability to manage data list views and identify key ServiceNow data to enable affective queue management Strong written and verbal communication skills for liaising with customers, internal teams and vendors. Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment. Analytical mindset with attention to detail for resolving technical and operational issues. Team overview Desktop Services Group Workplace Solutions Desktop Services is responsible for 2nd level support for end user computing, including deployment and return device management and desktop support activity The Rewards There is a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Where you'll work Livingston Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. This is a site-based role located at one of Sky's critical operations centres. Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join our Desktop Support Services team within Group Workplace Solutions, Technology UK . As a Technical Operations Analyst , you'll play a key role in supporting Sky UK staff and the Desktop Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell/HP) and oversee IT equipment retirement/disposal in line with company policy. What you'll bring Experience working in a general office environment as an administrator or experience working in Desktop Support Administration role Basic knowledge of Windows OS, device imaging (including Apple tablets) and hardware troubleshooting. Experience with Apple support and warranty management; device disposal management Familiarity with ITSM tool ServiceNow for incident and request handling. Including ability to manage data list views and identify key ServiceNow data to enable affective queue management Strong written and verbal communication skills for liaising with customers, internal teams and vendors. Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment. Analytical mindset with attention to detail for resolving technical and operational issues. Team overview Desktop Services Group Workplace Solutions Desktop Services is responsible for 2nd level support for end user computing, including deployment and return device management and desktop support activity The Rewards There is a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Where you'll work Livingston Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. This is a site-based role located at one of Sky's critical operations centres. Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
08/12/2025
Full time
Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join our Desktop Support Services team within Group Workplace Solutions, Technology UK . As a Technical Operations Analyst , you'll play a key role in supporting Sky UK staff and the Desktop Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell/HP) and oversee IT equipment retirement/disposal in line with company policy. What you'll bring Experience working in a general office environment as an administrator or experience working in Desktop Support Administration role Basic knowledge of Windows OS, device imaging (including Apple tablets) and hardware troubleshooting. Experience with Apple support and warranty management; device disposal management Familiarity with ITSM tool ServiceNow for incident and request handling. Including ability to manage data list views and identify key ServiceNow data to enable affective queue management Strong written and verbal communication skills for liaising with customers, internal teams and vendors. Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment. Analytical mindset with attention to detail for resolving technical and operational issues. Team overview Desktop Services Group Workplace Solutions Desktop Services is responsible for 2nd level support for end user computing, including deployment and return device management and desktop support activity The Rewards There is a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Where you'll work Livingston Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. This is a site-based role located at one of Sky's critical operations centres. Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
07/12/2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
07/12/2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
07/12/2025
Full time
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, s curit , DNS, DHCP, VPN configuration, Understanding of normes and protocols : SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
03/12/2025
Seasonal
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, s curit , DNS, DHCP, VPN configuration, Understanding of normes and protocols : SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
Join a leading independent technology and services provider as a Technical Operative 2 ! Job Overview: We are looking for an experienced Technical Operative professional to join our Field & Lifecycle Services team. In this role, you will be responsible for inspecting, testing, and cleaning various IT devices, including laptops, desktops, screens, and mobile devices. You will carry out configuration software builds, updates, repairs, and diagnostic fault finding, ensuring devices are prepared for shipment to customers. Location : Maintenance Service Centre, 2nd Floor, Hatfield Rate : £15.48 per hour (PAYE) OR £20.09 per hour (via a Hays Approved Umbrella Company), in-scope IR35 Contract Length : 15-Dec-25 to 15-May-26 Hours : Shifts between 07:00 - 15:00 (7.5 hrs) with 30 minutes lunch. Flexibility on hours may be requested. Key Responsibilities Troubleshooting incidents, software and hardware Resolution of software and hardware issues (laptop, desktop, mobile devices) Installation of spare parts and configuration of laptops, desktops, and tablets Organising, analysing, and handling tickets in the company computing system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers Assisting in specific tasks where prompt investigation and resolution are required Maintaining a functional and accurate location system to ensure precise asset management Implementing and maintaining 6S standards in the workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and maintain achievement of SLAs Ability to work on own initiative and prioritise tasks Key Requirements Excellent administration and communication skills, both written and oral Previous knowledge of Microsoft applications Holds or can attain up-to-date accreditations with major manufacturers (HP, Dell, Apple, Lenovo, etc.) Previous experience supporting mobile and handheld devices Strong administrative experience with attention to detail and accuracy Previous experience in a corporate IT environment is an asset Excellent time management and organisational skills Willing to take initiative and be hands-on Ability to build effective relationships and work in a team Confident, professional, positive, and proactive approach Forward-thinking and able to offer efficient ways of working Ability to coach and mentor team members and new starters Previous experience in enterprise maintenance Adaptable, self-driven, and quick to learn to meet service demands Able to gain government SC clearance Additional Information Interview Proces s: Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
03/12/2025
Contractor
Join a leading independent technology and services provider as a Technical Operative 2 ! Job Overview: We are looking for an experienced Technical Operative professional to join our Field & Lifecycle Services team. In this role, you will be responsible for inspecting, testing, and cleaning various IT devices, including laptops, desktops, screens, and mobile devices. You will carry out configuration software builds, updates, repairs, and diagnostic fault finding, ensuring devices are prepared for shipment to customers. Location : Maintenance Service Centre, 2nd Floor, Hatfield Rate : £15.48 per hour (PAYE) OR £20.09 per hour (via a Hays Approved Umbrella Company), in-scope IR35 Contract Length : 15-Dec-25 to 15-May-26 Hours : Shifts between 07:00 - 15:00 (7.5 hrs) with 30 minutes lunch. Flexibility on hours may be requested. Key Responsibilities Troubleshooting incidents, software and hardware Resolution of software and hardware issues (laptop, desktop, mobile devices) Installation of spare parts and configuration of laptops, desktops, and tablets Organising, analysing, and handling tickets in the company computing system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers Assisting in specific tasks where prompt investigation and resolution are required Maintaining a functional and accurate location system to ensure precise asset management Implementing and maintaining 6S standards in the workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and maintain achievement of SLAs Ability to work on own initiative and prioritise tasks Key Requirements Excellent administration and communication skills, both written and oral Previous knowledge of Microsoft applications Holds or can attain up-to-date accreditations with major manufacturers (HP, Dell, Apple, Lenovo, etc.) Previous experience supporting mobile and handheld devices Strong administrative experience with attention to detail and accuracy Previous experience in a corporate IT environment is an asset Excellent time management and organisational skills Willing to take initiative and be hands-on Ability to build effective relationships and work in a team Confident, professional, positive, and proactive approach Forward-thinking and able to offer efficient ways of working Ability to coach and mentor team members and new starters Previous experience in enterprise maintenance Adaptable, self-driven, and quick to learn to meet service demands Able to gain government SC clearance Additional Information Interview Proces s: Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
03/12/2025
Full time
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration, Understanding of normes and protocols: SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
03/12/2025
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client Details This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers. Description Manage and maintain CISCO/Teams telephony systems to ensure optimal performance. Provide technical support and resolve issues related to telephony systems. Collaborate with the technology department to implement telephony solutions. Monitor system performance and carry out regular updates and maintenance. Document telephony system configurations and changes accurately. Assist in the deployment of new telephony technologies and solutions. Ensure compliance with industry standards and organisational policies. Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration, Understanding of normes and protocols: SIP, RTP, H.323 Profile A successful CISCO Telephony Engineer should have: Proven expertise in CISCO/Teams telephony systems. Strong problem-solving skills and technical understanding. Experience working within the technology department in a similar role. Ability to work collaboratively and communicate technical information clearly. Familiarity with maintaining and upgrading telephony solutions. A proactive approach to improving system performance and reliability. Job Offer Competitive day rate (on application) Duration until end of July 2026 Inside IR35 - but can offer salary Fixed term contract if preferred Paid travel and expenses
IT Break Fix and Deskside Support Engineer 150 per day Speke, Liverpool 22/12/2025 - 31/05/2028 Your New Role We are looking for a Level 2 Break Fix and Deskside Support Engineer to provide hands on technical support within a busy manufacturing environment. This is a full-time onsite position with a strong focus on break fix tasks, hardware diagnostics and day to day user support. The role will run until May 2028. This position suits an engineer with proven experience repairing laptops, desktops and peripherals, rebuilding devices, resolving faults quickly and keeping users operational in a live production setting. Daily workload is expected to be around 5 to 8 tickets per day. Your Responsibilities Break fix support for laptops, desktops, monitors, printers and peripherals Diagnosing and resolving hardware faults including drives, memory, boards and power issues Fielding walk up requests and completing same day break fix repairs Installation and configuration of new devices and peripherals IMACD activity including installs, moves, changes and disposals Troubleshooting Windows 10, Mac OS and Office 365 issues Smart Hands support for basic network and infrastructure tasks Meeting room and live event support when required Managing local stock, spares and accurate asset records Providing early life support for new deployments You Will Have Strong break fix background with hands on repair experience Confident replacing laptop and desktop components Proven deskside support experience in a live business environment Good understanding of Windows 10, Mac OS and Office 365 Familiarity with networking basics Excellent communication and customer service skills Ability to lift and move IT equipment up to 20kg Eligible to work full time in the UK Pre-Start Requirements Background check Drug test Account setup prior to start If you have solid break fix experience and enjoy hands on repair work alongside daily deskside support, this long-term role will be a strong match.
02/12/2025
Contractor
IT Break Fix and Deskside Support Engineer 150 per day Speke, Liverpool 22/12/2025 - 31/05/2028 Your New Role We are looking for a Level 2 Break Fix and Deskside Support Engineer to provide hands on technical support within a busy manufacturing environment. This is a full-time onsite position with a strong focus on break fix tasks, hardware diagnostics and day to day user support. The role will run until May 2028. This position suits an engineer with proven experience repairing laptops, desktops and peripherals, rebuilding devices, resolving faults quickly and keeping users operational in a live production setting. Daily workload is expected to be around 5 to 8 tickets per day. Your Responsibilities Break fix support for laptops, desktops, monitors, printers and peripherals Diagnosing and resolving hardware faults including drives, memory, boards and power issues Fielding walk up requests and completing same day break fix repairs Installation and configuration of new devices and peripherals IMACD activity including installs, moves, changes and disposals Troubleshooting Windows 10, Mac OS and Office 365 issues Smart Hands support for basic network and infrastructure tasks Meeting room and live event support when required Managing local stock, spares and accurate asset records Providing early life support for new deployments You Will Have Strong break fix background with hands on repair experience Confident replacing laptop and desktop components Proven deskside support experience in a live business environment Good understanding of Windows 10, Mac OS and Office 365 Familiarity with networking basics Excellent communication and customer service skills Ability to lift and move IT equipment up to 20kg Eligible to work full time in the UK Pre-Start Requirements Background check Drug test Account setup prior to start If you have solid break fix experience and enjoy hands on repair work alongside daily deskside support, this long-term role will be a strong match.
ISOC Tier 1 Engineer Location: Horwich, Bolton Salary: £28,500 + Benefits Hours: 24/7 Shift-Based Role The Opportunity We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands-on exposure within a fast-paced environment, structured training, and a clear path to progress into Tier 2 and beyond. If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you. Key Responsibilities Provide 1st line triage, investigation, and resolution of network and security alerts Monitor and support customer environments including routers, switches, firewalls, and related tools Escalate issues to Tier 2 engineers where required Work closely with customers and internal teams to ensure timely updates and high-quality service Maintain accurate incident records and contribute to service improvement Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in structured learning and certification programmes to build towards Tier 2 responsibilities Skills and Experience Required A strong interest in networking or cyber security-formal study or self-learning welcomed CCNA (completed or in progress) or equivalent foundational networking knowledge Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided) Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential Confident communicator with solid problem-solving skills Ability to work in a fast-paced shift-based environment Must be a British national and eligible for Security Clearance (PV3) Shift Pattern and Team 24/7/365 shift rota, typically week-on/week-off Shifts typically start between 7:30am-8:00am On-call rota included (including weekends and bank holidays) Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development What's on Offer Salary: £28,500 Full training plan with funded certifications (Cisco, Juniper, and security technologies) Clearly defined career pathway to Tier 2 roles Exposure to a wide range of technologies and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) + your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave Active social calendar and professional development opportunities Apply Now If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.
28/11/2025
Full time
ISOC Tier 1 Engineer Location: Horwich, Bolton Salary: £28,500 + Benefits Hours: 24/7 Shift-Based Role The Opportunity We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands-on exposure within a fast-paced environment, structured training, and a clear path to progress into Tier 2 and beyond. If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you. Key Responsibilities Provide 1st line triage, investigation, and resolution of network and security alerts Monitor and support customer environments including routers, switches, firewalls, and related tools Escalate issues to Tier 2 engineers where required Work closely with customers and internal teams to ensure timely updates and high-quality service Maintain accurate incident records and contribute to service improvement Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in structured learning and certification programmes to build towards Tier 2 responsibilities Skills and Experience Required A strong interest in networking or cyber security-formal study or self-learning welcomed CCNA (completed or in progress) or equivalent foundational networking knowledge Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided) Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential Confident communicator with solid problem-solving skills Ability to work in a fast-paced shift-based environment Must be a British national and eligible for Security Clearance (PV3) Shift Pattern and Team 24/7/365 shift rota, typically week-on/week-off Shifts typically start between 7:30am-8:00am On-call rota included (including weekends and bank holidays) Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development What's on Offer Salary: £28,500 Full training plan with funded certifications (Cisco, Juniper, and security technologies) Clearly defined career pathway to Tier 2 roles Exposure to a wide range of technologies and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) + your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave Active social calendar and professional development opportunities Apply Now If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
27/11/2025
Contractor
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career. Position details: Working hours: 40hrs per week, Monday to Friday Salary: £25,000 to £33,000 depending on experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow up to resolution Mentor & support junior staff, including apprentices Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member
27/11/2025
Full time
A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career. Position details: Working hours: 40hrs per week, Monday to Friday Salary: £25,000 to £33,000 depending on experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow up to resolution Mentor & support junior staff, including apprentices Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member
IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills (phone and written) • Experience in a professional environment • Confident supporting users with varying technical levels • Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 • Good understanding of IT security policies • Solid troubleshooting skills and ability to prioritise workload • Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you.
25/11/2025
Contractor
IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills (phone and written) • Experience in a professional environment • Confident supporting users with varying technical levels • Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 • Good understanding of IT security policies • Solid troubleshooting skills and ability to prioritise workload • Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you.
1st Line Support 6-Month Contract Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
24/11/2025
Contractor
1st Line Support 6-Month Contract Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k.
21/11/2025
Full time
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k.
Active eDV clearance required Our client, a major organisation within the Defence & Security sector, is currently seeking an Infrastructure Engineer to join their team in Gloucester, Manchester or London. This is a permanent position offering an opportunity to contribute to delivering and maintaining operational systems across various business areas. The role is primarily office-based, with potential for some hybrid working elements. An active eDV clearance is required for this position. Role & Responsibilities: Perform system administration and backup tasks Assist in the investigation and resolution of issues relating to applications, networks, and services Contribute to maintenance, installation, and problem resolution Research and resolve system design issues Interpret requirements and design into component design and implementation Job Requirements: Essential skills: Experience working within an Agile/SCRUM/DevOps delivery model Experience as a Systems Engineer in software-intensive programmes, covering the full engineering lifecycle from requirements decomposition to acceptance and customer sign-off Understanding of the complexities in designing and implementing large-scale information systems Ability to take responsibility for technical aspects of a project and work closely with project management to deliver Linux administration and deployment Understanding of server, storage, and desktop hardware Desirable skills/experience: Experience working in a Linux environment (RedHat, CentOS) Knowledge of Windows Server, Active Directory, OU, User and Group Management Demonstrable experience of model-based systems architecture/engineering (e.g. MODAF, TOGAF) Knowledge of RedHat migrations Knowledge of networking health monitoring Knowledge of Concourse (writing pipelines, administering the cluster) Understanding of VMware vSphere ESXi Knowledge of Atlassian Suite Infrastructure as Code (e.g., Terraform, Ansible) Docker/Kubernetes containerisation and orchestration Elasticsearch/Kibana Cloud services (AWS or Azure) Helm charts MongoDB Experience building enterprise-level web applications or services Apache Kafka Benefits: Competitive salary Opportunity to work on a variety of interesting and challenging projects Professional development and training opportunities Supportive and collaborative work environment Employee benefits package If you are an Infrastructure Engineer searching for a dynamic role within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dedicated team in Gloucester.
18/11/2025
Full time
Active eDV clearance required Our client, a major organisation within the Defence & Security sector, is currently seeking an Infrastructure Engineer to join their team in Gloucester, Manchester or London. This is a permanent position offering an opportunity to contribute to delivering and maintaining operational systems across various business areas. The role is primarily office-based, with potential for some hybrid working elements. An active eDV clearance is required for this position. Role & Responsibilities: Perform system administration and backup tasks Assist in the investigation and resolution of issues relating to applications, networks, and services Contribute to maintenance, installation, and problem resolution Research and resolve system design issues Interpret requirements and design into component design and implementation Job Requirements: Essential skills: Experience working within an Agile/SCRUM/DevOps delivery model Experience as a Systems Engineer in software-intensive programmes, covering the full engineering lifecycle from requirements decomposition to acceptance and customer sign-off Understanding of the complexities in designing and implementing large-scale information systems Ability to take responsibility for technical aspects of a project and work closely with project management to deliver Linux administration and deployment Understanding of server, storage, and desktop hardware Desirable skills/experience: Experience working in a Linux environment (RedHat, CentOS) Knowledge of Windows Server, Active Directory, OU, User and Group Management Demonstrable experience of model-based systems architecture/engineering (e.g. MODAF, TOGAF) Knowledge of RedHat migrations Knowledge of networking health monitoring Knowledge of Concourse (writing pipelines, administering the cluster) Understanding of VMware vSphere ESXi Knowledge of Atlassian Suite Infrastructure as Code (e.g., Terraform, Ansible) Docker/Kubernetes containerisation and orchestration Elasticsearch/Kibana Cloud services (AWS or Azure) Helm charts MongoDB Experience building enterprise-level web applications or services Apache Kafka Benefits: Competitive salary Opportunity to work on a variety of interesting and challenging projects Professional development and training opportunities Supportive and collaborative work environment Employee benefits package If you are an Infrastructure Engineer searching for a dynamic role within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dedicated team in Gloucester.
