Title: QA Automation Engineer
Contract Type: 12-month Fixed-Term Contract, Full-Time, 35 hours p/w
Salary : Circa £61,018 per annum (London weighted salary) or circa £53,345 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 14th April 2026
I nterview Dates: 20th April (initial assessment) Face to face interviews week commencing 27th April
NB: Please note the official job title for this vacancy is Quality Assurance Automation Engineer and QA Automation Engineer is for advertising purposes only
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Team at L&Q:
We’re looking for a QA Automation Engineer to join our Agile technology team at L&Q, where you’ll play a key role in building and improving automated testing frameworks that support critical systems used across our organisation.
This is an opportunity to work in a modern, collaborative environment, partnering closely with Developers and DevOps Engineers to deliver high-quality, scalable solutions that directly support our mission to create homes and neighbourhoods people are proud of.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Design, build and maintain automated test frameworks using tools such as Selenium and SpecFlow (C#)
Act as the QA lead within your Agile squad, shaping test strategy and approach
Develop and execute automated and manual test plans across functional, integration and UAT phases
Work closely with Developers and DevOps to embed testing within CI/CD pipelines
Identify defects early and ensure robust re-testing and quality assurance processes
Provide clear reporting and insight to support delivery decisions
Champion automation-first best practice and support engineers in improving test coverage
What you'll bring:
Strong experience in QA Automation Engineering
Hands-on experience with Selenium SpecFlow / C#
Experience working in Agile / Scrum teams
Knowledge of both manual and automated testing approaches
Experience testing across:, Web, Mobile, Desktop applications
ISTQB Foundation (or equivalent)
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace.
We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
31/03/2026
Contractor
Title: QA Automation Engineer
Contract Type: 12-month Fixed-Term Contract, Full-Time, 35 hours p/w
Salary : Circa £61,018 per annum (London weighted salary) or circa £53,345 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 14th April 2026
I nterview Dates: 20th April (initial assessment) Face to face interviews week commencing 27th April
NB: Please note the official job title for this vacancy is Quality Assurance Automation Engineer and QA Automation Engineer is for advertising purposes only
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Team at L&Q:
We’re looking for a QA Automation Engineer to join our Agile technology team at L&Q, where you’ll play a key role in building and improving automated testing frameworks that support critical systems used across our organisation.
This is an opportunity to work in a modern, collaborative environment, partnering closely with Developers and DevOps Engineers to deliver high-quality, scalable solutions that directly support our mission to create homes and neighbourhoods people are proud of.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Design, build and maintain automated test frameworks using tools such as Selenium and SpecFlow (C#)
Act as the QA lead within your Agile squad, shaping test strategy and approach
Develop and execute automated and manual test plans across functional, integration and UAT phases
Work closely with Developers and DevOps to embed testing within CI/CD pipelines
Identify defects early and ensure robust re-testing and quality assurance processes
Provide clear reporting and insight to support delivery decisions
Champion automation-first best practice and support engineers in improving test coverage
What you'll bring:
Strong experience in QA Automation Engineering
Hands-on experience with Selenium SpecFlow / C#
Experience working in Agile / Scrum teams
Knowledge of both manual and automated testing approaches
Experience testing across:, Web, Mobile, Desktop applications
ISTQB Foundation (or equivalent)
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace.
We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You'll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance. As a Service Desk Engineer , you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues. Key Responsibilities Deliver 1st line IT support across desktops, laptops, and mobile devices Act as the first point of contact for technical queries and incidents Install, configure, and support Microsoft 365 and Intune Manage users, permissions, and passwords via Active Directory Troubleshoot hardware, software, and basic network issues Support AV equipment including projectors and presentation systems Maintain accurate documentation (user guides, asset registers, procedures) Assist with IT projects and continuous improvement initiatives Proactively identify and resolve recurring technical issues About You You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role. Skills & Experience Experience in a Service Desk / IT Support role Strong knowledge of Windows OS and PC hardware Experience with Microsoft 365 and Intune Working knowledge of Active Directory Understanding of basic networking (connectivity, troubleshooting) Experience supporting AV equipment (desirable) Strong problem-solving and organisational skills Excellent communication and stakeholder engagement Ability to work independently and within a team Full driving licence / willingness to travel between local sites Why Apply? This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. If you're a Service Desk Engineer looking to take the next step in your career, apply today.
02/04/2026
Full time
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You'll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance. As a Service Desk Engineer , you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues. Key Responsibilities Deliver 1st line IT support across desktops, laptops, and mobile devices Act as the first point of contact for technical queries and incidents Install, configure, and support Microsoft 365 and Intune Manage users, permissions, and passwords via Active Directory Troubleshoot hardware, software, and basic network issues Support AV equipment including projectors and presentation systems Maintain accurate documentation (user guides, asset registers, procedures) Assist with IT projects and continuous improvement initiatives Proactively identify and resolve recurring technical issues About You You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role. Skills & Experience Experience in a Service Desk / IT Support role Strong knowledge of Windows OS and PC hardware Experience with Microsoft 365 and Intune Working knowledge of Active Directory Understanding of basic networking (connectivity, troubleshooting) Experience supporting AV equipment (desirable) Strong problem-solving and organisational skills Excellent communication and stakeholder engagement Ability to work independently and within a team Full driving licence / willingness to travel between local sites Why Apply? This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. If you're a Service Desk Engineer looking to take the next step in your career, apply today.
Spectrum IT are working with a local Winchester client to hire Contract Build Engineers to join their team on an initial 7 month contract. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Due to the nature of the role, this is a fully onsite role and has been deemed inside IR35. Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week. Key Responsibilities: Support the rollout of Windows 11 devices across the business Unbox, image/configure, and ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning at scale Familiarity with Intune and/or MDM platforms Comfortable imaging, building, and setting up laptops and desktops Previous use of ServiceDesk tools to manage and track tickets Competent in using Excel and basic IT admin tools Strong communication and organisational skills A team player with a flexible, can-do attitude Additional Information: This is a fully onsite role based in the Winchester area. For more information and to submit your interest, please apply with an updated CV and be within a commutable distance of the Winchester office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
01/04/2026
Contractor
Spectrum IT are working with a local Winchester client to hire Contract Build Engineers to join their team on an initial 7 month contract. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Due to the nature of the role, this is a fully onsite role and has been deemed inside IR35. Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week. Key Responsibilities: Support the rollout of Windows 11 devices across the business Unbox, image/configure, and ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning at scale Familiarity with Intune and/or MDM platforms Comfortable imaging, building, and setting up laptops and desktops Previous use of ServiceDesk tools to manage and track tickets Competent in using Excel and basic IT admin tools Strong communication and organisational skills A team player with a flexible, can-do attitude Additional Information: This is a fully onsite role based in the Winchester area. For more information and to submit your interest, please apply with an updated CV and be within a commutable distance of the Winchester office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
About the opportunity Netcom Training s government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Upon successful completion of the course, participants are guaranteed an interview with one of our partner employers. Course details Duration: 7 weeks Format: Online, practical workshops Schedule: Mon-Fri 09:45AM-2:45PM What you ll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Additional benefits High-impact employability workshops Six months access to online employability courses Ongoing career support Career pathway Successful participants are guaranteed an interview with Innosonic Ltd or one of our other leading partners - a national IT services company working with major clients such as Jaguar Land Rover, the NHS, and UK universities. Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £34,194 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost Free government-funded course leading to a guaranteed interview and continued career support. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.
01/04/2026
Full time
About the opportunity Netcom Training s government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Upon successful completion of the course, participants are guaranteed an interview with one of our partner employers. Course details Duration: 7 weeks Format: Online, practical workshops Schedule: Mon-Fri 09:45AM-2:45PM What you ll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Additional benefits High-impact employability workshops Six months access to online employability courses Ongoing career support Career pathway Successful participants are guaranteed an interview with Innosonic Ltd or one of our other leading partners - a national IT services company working with major clients such as Jaguar Land Rover, the NHS, and UK universities. Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £34,194 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost Free government-funded course leading to a guaranteed interview and continued career support. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.
An international organisation is seeking an IT Lead to support and develop its local IT environment, acting as the senior on-site point of ownership for IT services and infrastructure, with a strong focus on Azure and Microsoft cloud technologies. The role will combine hands-on technical responsibility with oversight of day-to-day IT operations, acting as a senior point of escalation and supporting the development of less experienced team members. Working closely with a central IT Operations function based in Europe, you will play a key role in maintaining stable, secure systems while helping to prioritise workloads, manage incidents and improve overall service delivery. This position offers a broad scope across infrastructure, end user support and cloud technologies, with Azure and Microsoft 365 forming a core part of the environment. Key Responsibilities: Acting as the lead IT presence on site and primary escalation point Managing and prioritising incidents to ensure effective resolution Supporting and developing junior team members and IT support staff Managing and supporting Azure and Microsoft 365 environments Supporting infrastructure, networking and endpoint environments Leading system builds, configurations and deployments Contributing to service improvements and operational best practice Working closely with the wider business to support day-to-day IT needs Background and Experience: Experience operating in a senior IT support, infrastructure or systems role Strong hands-on experience with Azure, including administration and support Experience managing Microsoft 365 environments Experience supporting Windows desktop and server environments Good understanding of networking fundamentals (LAN, WAN, firewalls, WiFi) Experience with device builds, deployments and end user support Comfortable acting as a senior on-site IT lead within a wider international IT structure Ability to manage and prioritise workload in a fast-paced environment Further details will be shared as the process progresses.
01/04/2026
Full time
An international organisation is seeking an IT Lead to support and develop its local IT environment, acting as the senior on-site point of ownership for IT services and infrastructure, with a strong focus on Azure and Microsoft cloud technologies. The role will combine hands-on technical responsibility with oversight of day-to-day IT operations, acting as a senior point of escalation and supporting the development of less experienced team members. Working closely with a central IT Operations function based in Europe, you will play a key role in maintaining stable, secure systems while helping to prioritise workloads, manage incidents and improve overall service delivery. This position offers a broad scope across infrastructure, end user support and cloud technologies, with Azure and Microsoft 365 forming a core part of the environment. Key Responsibilities: Acting as the lead IT presence on site and primary escalation point Managing and prioritising incidents to ensure effective resolution Supporting and developing junior team members and IT support staff Managing and supporting Azure and Microsoft 365 environments Supporting infrastructure, networking and endpoint environments Leading system builds, configurations and deployments Contributing to service improvements and operational best practice Working closely with the wider business to support day-to-day IT needs Background and Experience: Experience operating in a senior IT support, infrastructure or systems role Strong hands-on experience with Azure, including administration and support Experience managing Microsoft 365 environments Experience supporting Windows desktop and server environments Good understanding of networking fundamentals (LAN, WAN, firewalls, WiFi) Experience with device builds, deployments and end user support Comfortable acting as a senior on-site IT lead within a wider international IT structure Ability to manage and prioritise workload in a fast-paced environment Further details will be shared as the process progresses.
Gill Cooke Personnel Ltd T/A The Recruitment Group
Witney, Oxfordshire
IT Support Technician (Temporary) Long Hanborough (On-site) Full-time We re recruiting a hands-on IT Support Technician to provide on-site support within a busy, professional environment. This role is ideal for someone with practical IT support experience who enjoys working with hardware, troubleshooting user issues, and keeping systems running smoothly. Key responsibilities: Setting up laptops, desktops, monitors, and peripherals Installing and configuring software (Windows / Microsoft 365) Troubleshooting hardware, software, and basic network issues Supporting user queries (e.g. password resets, access issues) Managing IT equipment, stock, and inventory Logging tickets and escalating issues where required About you: Experience in IT support, service desk, or desktop support Strong knowledge of Windows OS and Microsoft 365 Confident with hardware setup and basic troubleshooting Organised, methodical, and able to work independently Good communication and customer service skills This is a great opportunity for an IT professional looking for a practical, on-site role with a focus on hands-on support and equipment setup.
01/04/2026
Seasonal
IT Support Technician (Temporary) Long Hanborough (On-site) Full-time We re recruiting a hands-on IT Support Technician to provide on-site support within a busy, professional environment. This role is ideal for someone with practical IT support experience who enjoys working with hardware, troubleshooting user issues, and keeping systems running smoothly. Key responsibilities: Setting up laptops, desktops, monitors, and peripherals Installing and configuring software (Windows / Microsoft 365) Troubleshooting hardware, software, and basic network issues Supporting user queries (e.g. password resets, access issues) Managing IT equipment, stock, and inventory Logging tickets and escalating issues where required About you: Experience in IT support, service desk, or desktop support Strong knowledge of Windows OS and Microsoft 365 Confident with hardware setup and basic troubleshooting Organised, methodical, and able to work independently Good communication and customer service skills This is a great opportunity for an IT professional looking for a practical, on-site role with a focus on hands-on support and equipment setup.
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
01/04/2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Break into IT, for free. Netcom Training's government-funded IT Support course is your fast track into a tech career. In just 13 weeks, you'll gain hands-on skills in hardware, networking, cloud computing and troubleshooting, and walk away with a globally recognised CompTIA Tech+ certification that employers actually look for. Course details Duration:13 weeks Format: Online, live practical workshops Schedule: Mon - Thurs, 6-9PM What you'll learn Setting up and maintaining secure networks Configuring desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support after you finish Where could this take you? Graduates of this course have gone on to interview with our partner employers - including Innosonic Ltd, a national IT services company working with major clients such as Jaguar Land Rover, the NHS and UK universities. Is this for you? To be eligible, you must: Live in the West Midlands Be aged 19 or over Earn below 34,194 gross per year Not currently be on another government-funded training programme Not be in the UK on a student, graduate, postgraduate, sponsorship or dependent visa Cost: Free This is a fully government-funded course - there's nothing to pay. Complete the programme and you'll be connected with our network of partner employers looking to hire.
01/04/2026
Full time
Break into IT, for free. Netcom Training's government-funded IT Support course is your fast track into a tech career. In just 13 weeks, you'll gain hands-on skills in hardware, networking, cloud computing and troubleshooting, and walk away with a globally recognised CompTIA Tech+ certification that employers actually look for. Course details Duration:13 weeks Format: Online, live practical workshops Schedule: Mon - Thurs, 6-9PM What you'll learn Setting up and maintaining secure networks Configuring desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support after you finish Where could this take you? Graduates of this course have gone on to interview with our partner employers - including Innosonic Ltd, a national IT services company working with major clients such as Jaguar Land Rover, the NHS and UK universities. Is this for you? To be eligible, you must: Live in the West Midlands Be aged 19 or over Earn below 34,194 gross per year Not currently be on another government-funded training programme Not be in the UK on a student, graduate, postgraduate, sponsorship or dependent visa Cost: Free This is a fully government-funded course - there's nothing to pay. Complete the programme and you'll be connected with our network of partner employers looking to hire.
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
01/04/2026
Full time
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Solution Architect (Geospatial) Position Description Are you passionate about the transformative power of geospatial technology? Do you want to help revolutionise mainstream services, streamline complex processes, and make a real impact on people's daily lives? If so, we'd love you to join our growing Geospatial team at CGI as a GIS Solution Architect. Our work spans public service transformation and cutting-edge commercial projects, delivering solutions that make life easier for everyone. As part of our team, you won't just improve others' lives-you'll find we're equally invested in your growth and wellbeing. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid working pattern role and you may need to travel occasionally within the UK as needed - ideally you will be based within a commutable distance to one of the following CGI offices London, Bristol, Birmingham, Reading, or Glasgow, but we will consider candidates from other UK locations. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a GIS Solution Architect, you'll play a pivotal role in shaping client solutions and advancing CGI's own geospatial intellectual property. You'll engage directly with stakeholders, leveraging your excellent communication and stakeholder management skills, and draw upon your practical experience in software development and GIS. You'll be: • Designing & developing geospatial solutions for our customers • Engaging with stakeholders/customer engagement • Requirements capturing • Contributing to bid creation Required qualifications to be successful in this role You'll need to demonstrate a strong track record in software development and geospatial solutions, as well as excellent communication and stakeholder engagement skills, and a passion for innovation and making a tangible difference. Required skills • Python & Django • .NET (Core) • Open Source Geospatial products (Geoserver/Geonode/Postgres) • Cloud - Azure/AWS • Team lead experience Desired: • Ubuntu / RedHat • FME / OGR / GDAL • ESRI Experience Builder • GIS Desktop (ESRI ArcGIS Pro/ QGIS) • Ansible / Arm Template • Kubernetes / Docker • Oracle / Oracle Spatial • MS SQL Server / Spatial Extension • TOGAF • SCRUM certified Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Solution Architect (Geospatial) Position Description Are you passionate about the transformative power of geospatial technology? Do you want to help revolutionise mainstream services, streamline complex processes, and make a real impact on people's daily lives? If so, we'd love you to join our growing Geospatial team at CGI as a GIS Solution Architect. Our work spans public service transformation and cutting-edge commercial projects, delivering solutions that make life easier for everyone. As part of our team, you won't just improve others' lives-you'll find we're equally invested in your growth and wellbeing. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid working pattern role and you may need to travel occasionally within the UK as needed - ideally you will be based within a commutable distance to one of the following CGI offices London, Bristol, Birmingham, Reading, or Glasgow, but we will consider candidates from other UK locations. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a GIS Solution Architect, you'll play a pivotal role in shaping client solutions and advancing CGI's own geospatial intellectual property. You'll engage directly with stakeholders, leveraging your excellent communication and stakeholder management skills, and draw upon your practical experience in software development and GIS. You'll be: • Designing & developing geospatial solutions for our customers • Engaging with stakeholders/customer engagement • Requirements capturing • Contributing to bid creation Required qualifications to be successful in this role You'll need to demonstrate a strong track record in software development and geospatial solutions, as well as excellent communication and stakeholder engagement skills, and a passion for innovation and making a tangible difference. Required skills • Python & Django • .NET (Core) • Open Source Geospatial products (Geoserver/Geonode/Postgres) • Cloud - Azure/AWS • Team lead experience Desired: • Ubuntu / RedHat • FME / OGR / GDAL • ESRI Experience Builder • GIS Desktop (ESRI ArcGIS Pro/ QGIS) • Ansible / Arm Template • Kubernetes / Docker • Oracle / Oracle Spatial • MS SQL Server / Spatial Extension • TOGAF • SCRUM certified Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Location This role is located at our Manchester office and requires on-site attendance 5 days a week due to the nature of the role. Office base: Heron House, 47 Lloyd Street, Manchester, M2 5LE. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK? Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers? Then this could be the role for you We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users. The post is based in our Manchester office only and requires on-site attendance within Service Support Hours (8am-5.30pm) operated on a rota basis. Job description We're looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience. The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels, both virtual and face-to-face i.e. Microsoft Teams/Outlook, ServiceNow or our Tech bars. Some elements of this work can be physically demanding and involve lifting and installing equipment such as Monitors/personal computers and supporting meeting room equipment. As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms. The ideal candidate would have an interest in end user computing and mobile device management. Our team culture is based around agile working and providing excellent service to both our internal and external customers. Responsibilities As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported: Responding to incidents, requests and changes. Monitoring the configuration, availability, security, capacity and performance. Engaging in continuous improvement activities. Tracking the life cycle of assets from acquisition through to disposal applying quality updates to asset records. Maximising the use of tools and technologies to deliver operational excellence. Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences. Person specification Essential Criteria: A passion for technology and a keen technical interest. Able to use own initiative. Good troubleshooting and problem-solving skills. Excellent customer service and interpersonal skills. Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment. Ability to communicate effectively with a range of customers. Contributes to challenging existing processes to continually improve.
01/04/2026
Full time
Location This role is located at our Manchester office and requires on-site attendance 5 days a week due to the nature of the role. Office base: Heron House, 47 Lloyd Street, Manchester, M2 5LE. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK? Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers? Then this could be the role for you We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users. The post is based in our Manchester office only and requires on-site attendance within Service Support Hours (8am-5.30pm) operated on a rota basis. Job description We're looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience. The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels, both virtual and face-to-face i.e. Microsoft Teams/Outlook, ServiceNow or our Tech bars. Some elements of this work can be physically demanding and involve lifting and installing equipment such as Monitors/personal computers and supporting meeting room equipment. As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms. The ideal candidate would have an interest in end user computing and mobile device management. Our team culture is based around agile working and providing excellent service to both our internal and external customers. Responsibilities As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported: Responding to incidents, requests and changes. Monitoring the configuration, availability, security, capacity and performance. Engaging in continuous improvement activities. Tracking the life cycle of assets from acquisition through to disposal applying quality updates to asset records. Maximising the use of tools and technologies to deliver operational excellence. Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences. Person specification Essential Criteria: A passion for technology and a keen technical interest. Able to use own initiative. Good troubleshooting and problem-solving skills. Excellent customer service and interpersonal skills. Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment. Ability to communicate effectively with a range of customers. Contributes to challenging existing processes to continually improve.
Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working closely with internal infrastructure teams and third-party suppliers to deliver effective support across desktop, hardware, software, and mobile technologies. The position is hands-on and suited to someone with strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve issues effectively Escalate and liaise with team members, service owners, internal teams, and third-party suppliers where needed Support laptops, desktops, mobile phones, and other business devices Provide technical support for projects, office moves, and other business needs Contribute to team meetings by sharing feedback, common issues, and solutions Travel to other sites when required Provide flexibility for occasional overtime and participation in the on-call rota Experience Knowledge and Skills Windows 10 and 11 support and configuration At least 2 years' experience in a Service Desk Analyst or 2nd line support role Microsoft Office support, including Word and Excel Basic laptop and desktop hardware setup and troubleshooting Windows Server file share support Basic on-premises Active Directory knowledge Experience using ServiceNow or a similar ITSM/ticketing system Personal Qualities Strong team player Customer-focused and professional Self-motivated with a positive attitude Able to prioritise workload effectively Strong collaboration and customer-facing skills Committed to delivering work to a high standard Salary Up to £32k depending on experience Ways of working 2 days per week onsite in Edinburgh On call rota (Paid in addition) If this sounds like you, we would like to hear from you!
01/04/2026
Full time
Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working closely with internal infrastructure teams and third-party suppliers to deliver effective support across desktop, hardware, software, and mobile technologies. The position is hands-on and suited to someone with strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve issues effectively Escalate and liaise with team members, service owners, internal teams, and third-party suppliers where needed Support laptops, desktops, mobile phones, and other business devices Provide technical support for projects, office moves, and other business needs Contribute to team meetings by sharing feedback, common issues, and solutions Travel to other sites when required Provide flexibility for occasional overtime and participation in the on-call rota Experience Knowledge and Skills Windows 10 and 11 support and configuration At least 2 years' experience in a Service Desk Analyst or 2nd line support role Microsoft Office support, including Word and Excel Basic laptop and desktop hardware setup and troubleshooting Windows Server file share support Basic on-premises Active Directory knowledge Experience using ServiceNow or a similar ITSM/ticketing system Personal Qualities Strong team player Customer-focused and professional Self-motivated with a positive attitude Able to prioritise workload effectively Strong collaboration and customer-facing skills Committed to delivering work to a high standard Salary Up to £32k depending on experience Ways of working 2 days per week onsite in Edinburgh On call rota (Paid in addition) If this sounds like you, we would like to hear from you!
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop support. Position Responsibilities and Functions a. Provide first/second level contact and problem resolution for customer issues. b. Work with Third Party Vendors to remediate complex AV issues as needed. c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents. e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f. Should have basic knowledge of Mac operating system, to support Apple PC users. g. Install, upgrade, support and troubleshoot for printers, computer hardware. h. Performs general preventative maintenance tasks on computers, laptops, printers. i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software. k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months' years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment.
01/04/2026
Contractor
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop support. Position Responsibilities and Functions a. Provide first/second level contact and problem resolution for customer issues. b. Work with Third Party Vendors to remediate complex AV issues as needed. c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents. e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f. Should have basic knowledge of Mac operating system, to support Apple PC users. g. Install, upgrade, support and troubleshoot for printers, computer hardware. h. Performs general preventative maintenance tasks on computers, laptops, printers. i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software. k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months' years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment.
LA International Computer Consultants Ltd
Dundee, Angus
Site Based engineer Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration may also be required. Technicians may be asked to work variable shift patterns as business requires. Additionally: Upkeep of system records, principally ServiceNow Strict adherence to procedures, scripts and polices is a must. Flexibility of working days will be required, though minimal, with notice. Current UK driving license mandatory. Candidate to have a Driving license and to live within commutable distance to Dundee LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
01/04/2026
Contractor
Site Based engineer Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration may also be required. Technicians may be asked to work variable shift patterns as business requires. Additionally: Upkeep of system records, principally ServiceNow Strict adherence to procedures, scripts and polices is a must. Flexibility of working days will be required, though minimal, with notice. Current UK driving license mandatory. Candidate to have a Driving license and to live within commutable distance to Dundee LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/04/2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Break into IT, for free. Netcom Training's government-funded IT Support course is your fast track into a tech career. In just 12 weeks, you'll gain hands-on skills in hardware, networking, cloud computing and troubleshooting, and walk away with a globally recognised CompTIA Tech+ certification that employers actually look for. Course details Duration:12 weeks Format: Online, live practical workshops Schedule: Mon - Thurs, 6-9PM What you'll learn Setting up and maintaining secure networks Configuring desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support after you finish Where could this take you? Graduates of this course have gone on to interview with our partner employers - including Innosonic Ltd, a national IT services company working with major clients such as Jaguar Land Rover, the NHS and UK universities. Is this for you? To be eligible, you must: Live in the West Midlands Be aged 19 or over Earn below £34,194 gross per year Not currently be on another government-funded training programme Not be in the UK on a student, graduate, postgraduate, sponsorship or dependent visa Cost: Free This is a fully government-funded course - there's nothing to pay. Complete the programme and you'll be connected with our network of partner employers looking to hire.
01/04/2026
Full time
Break into IT, for free. Netcom Training's government-funded IT Support course is your fast track into a tech career. In just 12 weeks, you'll gain hands-on skills in hardware, networking, cloud computing and troubleshooting, and walk away with a globally recognised CompTIA Tech+ certification that employers actually look for. Course details Duration:12 weeks Format: Online, live practical workshops Schedule: Mon - Thurs, 6-9PM What you'll learn Setting up and maintaining secure networks Configuring desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support after you finish Where could this take you? Graduates of this course have gone on to interview with our partner employers - including Innosonic Ltd, a national IT services company working with major clients such as Jaguar Land Rover, the NHS and UK universities. Is this for you? To be eligible, you must: Live in the West Midlands Be aged 19 or over Earn below £34,194 gross per year Not currently be on another government-funded training programme Not be in the UK on a student, graduate, postgraduate, sponsorship or dependent visa Cost: Free This is a fully government-funded course - there's nothing to pay. Complete the programme and you'll be connected with our network of partner employers looking to hire.
Job Title: Senior Software Engineer Location: Somerset Salary: up to £60,000 An opportunity has arisen for a Senior Software Engineer to join a growing engineering team delivering software solutions used in industrial environments. You will develop and maintain desktop and web applications using C#, and WPF, contributing to both new development and ongoing system improvements. The role involves close collaboration with multidisciplinary teams and input into architectural decisions. The Role You will work across a blend of modern service based systems and established desktop applications, contributing to both ongoing improvements and new product development. The position involves hands on development, architectural input, and close collaboration with multidisciplinary engineering teams. Key responsiblities Design, develop, test, and maintain desktop and web applications Work with C#, WPF, and modern JavaScript frameworks Support and enhance legacy systems while helping drive modernisation Contribute to architectural decisions and system design discussions Requirements Strong experience in C# and WPF desktop application development Experience with modern frontend frameworks Experience with Microservices If this role is of interest, please apply below.
01/04/2026
Full time
Job Title: Senior Software Engineer Location: Somerset Salary: up to £60,000 An opportunity has arisen for a Senior Software Engineer to join a growing engineering team delivering software solutions used in industrial environments. You will develop and maintain desktop and web applications using C#, and WPF, contributing to both new development and ongoing system improvements. The role involves close collaboration with multidisciplinary teams and input into architectural decisions. The Role You will work across a blend of modern service based systems and established desktop applications, contributing to both ongoing improvements and new product development. The position involves hands on development, architectural input, and close collaboration with multidisciplinary engineering teams. Key responsiblities Design, develop, test, and maintain desktop and web applications Work with C#, WPF, and modern JavaScript frameworks Support and enhance legacy systems while helping drive modernisation Contribute to architectural decisions and system design discussions Requirements Strong experience in C# and WPF desktop application development Experience with modern frontend frameworks Experience with Microservices If this role is of interest, please apply below.
We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
01/04/2026
Full time
We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
01/04/2026
Full time
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
