78 jobs found

Data Cabling Engineers Due to winning some exciting new business, we are looking for Cablers and aspiring Cabling Engineers to join us for various roles from Assistants, Juniors and experienced Engineers, working across various contracts, some of which will involve nights and working away as part of our exemplary team. Barron McCann Ltd Barron McCann Ltd is an independent, award-winning IT Service Provider delivering end-to-end IT support solutions from help desk services to rapid-response, on-site repair and maintenance. We support some of the UK s most prestigious high-street brands, and our reputation is built on quality, innovation, and expertise. We re now looking for enthusiastic and skilled Data Cabling Engineers to join our growing team. Whether you re an experienced engineer ready to hit the ground running or someone eager to progress into a full Infrastructure Engineer role, this is an exciting opportunity to develop your career with a market leader. The Role These are field-based roles, working primarily across large retail premises and customer sites. You ll be responsible for installing, testing, and terminating Cat6 and Cat6a copper cabling within metal trunking and containment, ensuring high-quality, compliant, and reliable network infrastructure. You ll work closely with our IT and project teams, following installation design drawings and specifications, and take pride in delivering consistently high standards that exceed both Barron McCann s and our customers expectations. Full training will be provided, giving you the opportunity to: Work towards City & Guilds 3663 or CNIT qualifications Gain exposure to fibre technologies Become Security Cleared Learn cabinet dressing and presentation to a high professional standard Carry out on-site and desktop WiFi surveys using the latest software tools Are you Experienced in pulling and terminating Cat5/Cat6 cables? Looking to advance your career in copper and fibre infrastructure? Detail-driven, customer-focused, and proud of your installation standards? If so, we d love to hear from you. Essential Skills & Experience Minimum 2+ years experience installing network cabling infrastructure across varied building types Copper cable termination and testing using modern network test equipment Installation of cable containment systems including PVC and galvanised steel trunking, tray, basket, and conduit Strong knowledge of Health & Safety, fire safety, construction standards, and asbestos awareness ECS Card and IPAF certification (essential) Industry qualification such as City & Guilds or similar (desirable) Excellent problem-solving skills with a proactive and flexible approach Strong communication skills with internal teams and external stakeholders Ability to manage time effectively and prioritise workloads Comfortable working independently in a fast-paced, changing environment Willingness to undertake customer-specific training and accreditations Full, clean UK driving licence Desirable Qualifications PASMA CNCI or equivalent SSSTS Card What We Offer Fully expensed company vehicle Fuel card Company mobile phone Company credit card Company iPad All travel and accommodation expenses paid

Data Cabling Engineers Due to winning some exciting new business, we are looking for Cablers and aspiring Cabling Engineers to join us for various roles from Assistants, Juniors and experienced Engineers, working across various contracts, some of which will involve nights and working away as part of our exemplary team. Barron McCann Ltd Barron McCann Ltd is an independent, award-winning IT Service Provider delivering end-to-end IT support solutions from help desk services to rapid-response, on-site repair and maintenance. We support some of the UK s most prestigious high-street brands, and our reputation is built on quality, innovation, and expertise. We re now looking for enthusiastic and skilled Data Cabling Engineers to join our growing team. Whether you re an experienced engineer ready to hit the ground running or someone eager to progress into a full Infrastructure Engineer role, this is an exciting opportunity to develop your career with a market leader. The Role These are field-based roles, working primarily across large retail premises and customer sites. You ll be responsible for installing, testing, and terminating Cat6 and Cat6a copper cabling within metal trunking and containment, ensuring high-quality, compliant, and reliable network infrastructure. You ll work closely with our IT and project teams, following installation design drawings and specifications, and take pride in delivering consistently high standards that exceed both Barron McCann s and our customers expectations. Full training will be provided, giving you the opportunity to: Work towards City & Guilds 3663 or CNIT qualifications Gain exposure to fibre technologies Become Security Cleared Learn cabinet dressing and presentation to a high professional standard Carry out on-site and desktop WiFi surveys using the latest software tools Are you Experienced in pulling and terminating Cat5/Cat6 cables? Looking to advance your career in copper and fibre infrastructure? Detail-driven, customer-focused, and proud of your installation standards? If so, we d love to hear from you. Essential Skills & Experience Minimum 2+ years experience installing network cabling infrastructure across varied building types Copper cable termination and testing using modern network test equipment Installation of cable containment systems including PVC and galvanised steel trunking, tray, basket, and conduit Strong knowledge of Health & Safety, fire safety, construction standards, and asbestos awareness ECS Card and IPAF certification (essential) Industry qualification such as City & Guilds or similar (desirable) Excellent problem-solving skills with a proactive and flexible approach Strong communication skills with internal teams and external stakeholders Ability to manage time effectively and prioritise workloads Comfortable working independently in a fast-paced, changing environment Willingness to undertake customer-specific training and accreditations Full, clean UK driving licence Desirable Qualifications PASMA CNCI or equivalent SSSTS Card What We Offer Fully expensed company vehicle Fuel card Company mobile phone Company credit card Company iPad All travel and accommodation expenses paid

Data Cabling Engineers Due to winning some exciting new business, we are looking for Cablers and aspiring Cabling Engineers to join us for various roles from Assistants, Juniors and experienced Engineers, working across various contracts, some of which will involve nights and working away as part of our exemplary team. Barron McCann Ltd Barron McCann Ltd is an independent, award-winning IT Service Provider delivering end-to-end IT support solutions from help desk services to rapid-response, on-site repair and maintenance. We support some of the UK s most prestigious high-street brands, and our reputation is built on quality, innovation, and expertise. We re now looking for enthusiastic and skilled Data Cabling Engineers to join our growing team. Whether you re an experienced engineer ready to hit the ground running or someone eager to progress into a full Infrastructure Engineer role, this is an exciting opportunity to develop your career with a market leader. The Role These are field-based roles, working primarily across large retail premises and customer sites. You ll be responsible for installing, testing, and terminating Cat6 and Cat6a copper cabling within metal trunking and containment, ensuring high-quality, compliant, and reliable network infrastructure. You ll work closely with our IT and project teams, following installation design drawings and specifications, and take pride in delivering consistently high standards that exceed both Barron McCann s and our customers expectations. Full training will be provided, giving you the opportunity to: Work towards City & Guilds 3663 or CNIT qualifications Gain exposure to fibre technologies Become Security Cleared Learn cabinet dressing and presentation to a high professional standard Carry out on-site and desktop WiFi surveys using the latest software tools Are you Experienced in pulling and terminating Cat5/Cat6 cables? Looking to advance your career in copper and fibre infrastructure? Detail-driven, customer-focused, and proud of your installation standards? If so, we d love to hear from you. Essential Skills & Experience Minimum 2+ years experience installing network cabling infrastructure across varied building types Copper cable termination and testing using modern network test equipment Installation of cable containment systems including PVC and galvanised steel trunking, tray, basket, and conduit Strong knowledge of Health & Safety, fire safety, construction standards, and asbestos awareness ECS Card and IPAF certification (essential) Industry qualification such as City & Guilds or similar (desirable) Excellent problem-solving skills with a proactive and flexible approach Strong communication skills with internal teams and external stakeholders Ability to manage time effectively and prioritise workloads Comfortable working independently in a fast-paced, changing environment Willingness to undertake customer-specific training and accreditations Full, clean UK driving licence Desirable Qualifications PASMA CNCI or equivalent SSSTS Card What We Offer Fully expensed company vehicle Fuel card Company mobile phone Company credit card Company iPad All travel and accommodation expenses paid

Data Cabling Engineers Due to winning some exciting new business, we are looking for Cablers and aspiring Cabling Engineers to join us for various roles from Assistants, Juniors and experienced Engineers, working across various contracts, some of which will involve nights and working away as part of our exemplary team. Barron McCann Ltd Barron McCann Ltd is an independent, award-winning IT Service Provider delivering end-to-end IT support solutions from help desk services to rapid-response, on-site repair and maintenance. We support some of the UK s most prestigious high-street brands, and our reputation is built on quality, innovation, and expertise. We re now looking for enthusiastic and skilled Data Cabling Engineers to join our growing team. Whether you re an experienced engineer ready to hit the ground running or someone eager to progress into a full Infrastructure Engineer role, this is an exciting opportunity to develop your career with a market leader. The Role These are field-based roles, working primarily across large retail premises and customer sites. You ll be responsible for installing, testing, and terminating Cat6 and Cat6a copper cabling within metal trunking and containment, ensuring high-quality, compliant, and reliable network infrastructure. You ll work closely with our IT and project teams, following installation design drawings and specifications, and take pride in delivering consistently high standards that exceed both Barron McCann s and our customers expectations. Full training will be provided, giving you the opportunity to: Work towards City & Guilds 3663 or CNIT qualifications Gain exposure to fibre technologies Become Security Cleared Learn cabinet dressing and presentation to a high professional standard Carry out on-site and desktop WiFi surveys using the latest software tools Are you Experienced in pulling and terminating Cat5/Cat6 cables? Looking to advance your career in copper and fibre infrastructure? Detail-driven, customer-focused, and proud of your installation standards? If so, we d love to hear from you. Essential Skills & Experience Minimum 2+ years experience installing network cabling infrastructure across varied building types Copper cable termination and testing using modern network test equipment Installation of cable containment systems including PVC and galvanised steel trunking, tray, basket, and conduit Strong knowledge of Health & Safety, fire safety, construction standards, and asbestos awareness ECS Card and IPAF certification (essential) Industry qualification such as City & Guilds or similar (desirable) Excellent problem-solving skills with a proactive and flexible approach Strong communication skills with internal teams and external stakeholders Ability to manage time effectively and prioritise workloads Comfortable working independently in a fast-paced, changing environment Willingness to undertake customer-specific training and accreditations Full, clean UK driving licence Desirable Qualifications PASMA CNCI or equivalent SSSTS Card What We Offer Fully expensed company vehicle Fuel card Company mobile phone Company credit card Company iPad All travel and accommodation expenses paid

Are you an experienced Messaging Engineer who enjoys supporting the delivery, maintenance and enhancement of platforms and services in a demanding messaging environment? We have a fantastic opportunity for an experienced Messaging Engineer to join a global professional services organisation for a 12 month initial fixed term contract. In this role you will play a key part in ensuring the stability, performance and future development of our clients messaging infrastructure as well as providing expert technical support and guidance across the business. The role will involve: Evaluating new messaging systems and technologies to save time, increase service levels and reduce costs Contributing to assigned projects to support delivery of new messaging services to the business Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members and Service Desk and desk-side support teams Performing preventative maintenance Maintaining inventory information and complying with software licensing agreements What We're Looking For: Proven background working as a Messaging Engineer within large scale environments Strong experience with Microsoft Exchange 2019/SE and Exchange Online In-depth experience of Windows Server and Active Directory Familiarity with cloud-based email filtering services such as Microsoft Exchange Online Protection Ability to write PowerShell scripts to automate system administration tasks is desirable Good understanding of the principles of email systems, security processes, best practices, backup procedures, and networks Key Details: 35 hours per week on a shift pattern covering 7:30am - 6:00pm with flexibility in accordance with the needs of the business Hybrid working - 3 days a week in the office in Central London Interested? If you're an experienced Messaging Engineer open to a new exciting role then we would love to hear from you. Hit apply and one of our experienced team will be in touch to discuss in more detail. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

About the opportunity Start your career in IT without the jargon. Netcom Training s fully-funded Digital Support course (Level 3) is the fastest way to launch a career in IT Support and Cloud Services. If you enjoy solving technical problems and want to move beyond resetting passwords, this course is for you. You will gain hands-on skills in Network Infrastructure, Cloud Computing (IaaS, PaaS, SaaS), and Cyber Security - the exact skills employers in Manchester are hiring for right now. Whether you aim to become a Digital Support Technician, IT Helpdesk Engineer, or Junior Data Analyst, this course offers a portfolio-based assessment with no exams. We judge you on your practical ability to do the job, not how well you take a test. Complete the training and secure a guaranteed interview to kickstart your career Course Details Start Dates: 09/03 Duration: 16 weeks Schedule: Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six job-ready modules: IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.

Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent. The Core Pillars Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF . The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment. Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening. VIP Technical Partner: Provide "white-glove" solutions for executive leadership and sensitive business functions. Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy . Your Profile 5+ Years in high-level corporate deskside or systems engineering. Mastery of Windows 10/11, macOS, and the M365 ecosystem. Mindset: You don't just fix symptoms; you perform RCA to kill the root cause. Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs. If you would be interested to apply please drop your updated CV on yogeshwari. com Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

The Role We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment. As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess and prioritise support requests Resolving basic IT issues over the phone, including: Password resets and account unlocks Basic desktop and application troubleshooting Email and Office 365 basic issues Printer connectivity and basic configuration User guidance on standard software applications Accurately logging all support requests as tickets with clear, detailed information Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken Keeping clients informed throughout the support process with regular updates Managing your personal ticket queue and ensuring timely closure of resolved issues Essential Requirements Basic understanding of IT fundamentals (Windows OS, Office 365, email systems) Excellent telephone manner and customer service skills Strong communication skills with the ability to explain technical concepts to non-technical users Patient and empathetic approach when dealing with frustrated users Good organisational skills and attention to detail Ability to multi-task and work in a busy environment Willingness to learn and ask questions when unsure Availability to start at short notice Desirable Experience Previous experience in a customer service or support role Experience using ticketing systems Basic knowledge of Active Directory Familiarity with remote support tools Any IT certifications (CompTIA A+, Microsoft, etc.) Personal Qualities Friendly and approachable demeanour Professional telephone manner Positive, can-do attitude Calm under pressure Team player who is happy to support colleagues Eager to learn and develop IT skills Takes pride in helping others and resolving issues GCS is acting as an Employment Business in relation to this vacancy.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

The Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365. Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android). Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience. Technical Skillset Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix. Hardware: Proficiency in supporting laptops, tablets, and peripherals. Mobile: Experience with Mobile Device Management (MDM) and mobile OS. Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies. Requirements Experience: 1-3 years in a Service Desk or Technical Support environment. Education: Any Graduate. Language: Native or C1-level English proficiency (CEFR). Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers. Flexibility: Ability to work in a 24x7 shift rotation . ITIL: Strong awareness of ITIL methodologies (Certification is a plus). Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Network Systems Engineer Our client, based in Tamworth, is seeking an experienced Network Systems Engineer with strong expertise in virtualisation and a proven track record across Microsoft technologies, including Windows Server, Active Directory, Azure, and Exchange Online/O365. The ideal candidate will also bring hands-on knowledge of Dell/EMC SANs, SonicWall, and network monitoring and configuration. This role involves managing the day-to-day administration, support, and troubleshooting of complex network environments, while also leading on software installations, upgrades, and issue resolution both remotely and on-site. A strong background in cloud-based solutions, virtualisation technologies, and collaboration with technical teams will be key to success in this position. As a Network Systems Engineer, you will need to have/be: Extensive experience designing, implementing, and managing Microsoft Windows and Hyper-V environments, including Dell EMC SAN. MCSE and CCNA certified. Expert in IT security protocols, with a proven track record in deploying cybersecurity measures and maintaining robust network defence strategies. Strong understanding of IT security compliance, risk management, and adherence to global cybersecurity regulations. Proven project management experience, with the ability to lead technical initiatives. Hands-on experience with Active Directory, disaster recovery (DR), and business continuity planning (BCP). In-depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able to work independently, manage time effectively, and adapt to competing work demands. Knowledge of GDPR and data protection requirements. Willingness to work flexible hours and travel as needed for installations or upgrades. Desirable Skills and Experience: Additional security certifications. Database administration experience (MS SQL, MySQL). Details: Salary : 35, 000 - 45, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Network Systems Engineer: Configure, manage, and maintain Microsoft Windows domains and Hyper-V virtualisation environments. Develop and update Standard Operating Procedures for Windows virtualisation, Active Directory, and Windows Server administration. Diagnose and resolve complex issues across virtualisation environments, including Microsoft and Linux operating systems. Evaluate products and upgrades, overseeing and implementing system upgrade strategies. Maintain Dell server environments across multiple locations. Provide 3rd-level support to Helpdesk engineers, offering guidance and technical escalation. Lead the design, implementation, and maintenance of complex IT solutions, coordinating with technical teams as needed. Develop and analyse system standards, thresholds, and recommendations to optimise performance. Conduct capacity planning reviews and approve plans formulated by junior team members. Establish strategies to manage the deployment of support packages and system patches. Monitor server backups, network uptime, and provide recommendations for improvements. Liaise with 3rd-party vendors for support, procurement, and technical collaboration. Coordinate proposals and work estimates for system administration projects alongside business development teams. Design and enforce secure systems, network policies, and procedures, providing technical guidance to the team. Benefits of working as a Network Systems Engineer: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Junior Desktop Engineer - Hedge Fund Our client is a long established and highly prestigious Quantitative Trading Firm focusing on systematic low latency trading strategies. This role has arisen because of the promotion of the current Junior Desktop Engineer who is now progressing into a more specialised infrastructure engineering role within the company. The firm is looking for an ambitious and enthusiastic professional who is looking to continuously learn and progress in their career & follow the same progression path as the previous Junior Desktop Engineer You don t need years of experience, but you do need solid practical IT skills, a good attitude, and a willingness to learn and grow in an infrastructure-focused career. You will benefit from the support and mentorship of their world class team of senior engineers. THE ROLE :Junior Desktop Engineer - Hedge Fund You will be working closely with the Senior Engineers on their IT Infrastructure team in a bleeding edge High Performance Computing environment. Initially, your focus will be on resolving 1st/2nd line support tickets and assisting with projects on an ad-hoc basis. It s ideal for someone who s hands-on with computers and enjoys fixing problems from setting up PCs and workstations to troubleshooting Windows/Linux issues and dealing with both physical hardware and cloud based faults. Responsible for providing day-to-day IT support to internal users. Your objective will be solve as many issues as possible without having to escalate them Troubleshooting Windows and Linux issues Continue to deepen your technical knowledge by assisting Senior Engineers with Project based work Assisting Senior Engineers with Infrastructure Administration based tasks Supporting general infrastructure tasks as needed Setting up PCs, desks, monitors, and peripherals (If and when required) Moving workstations and patching network connections (If and when required) SKILLS / EXPERIENCE REQUIRED: Junior Desktop Engineer - Hedge Fund Minimal Experience is required- our Client is looking for someone they can mentor and develop, they are looking for someone who has a genuine interest and desire to learn and progress. Understanding of Windows, Linux, and networking fundamentals Hands-on PC skills (setup, troubleshooting, hardware basics) Strong communication skills (Both written and verbal) A customer-service mindset and friendly approach A fast learner who is looking to improve their skillset and grow their career Whilst a university degree is desirable it is not essential

About the opportunity Send your CV to us, complete the fully-funded course and get a certified qualification. Are you ready to launch a career in cyber security? Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers in Greater Manchester are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles. Our learners have gone on to roles such as Cyber Security Analyst, Junior Penetration Tester, SOC Analyst, and IT Support, working with companies across tech, logistics, public services, and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data, and digital systems. Course Details Start Date: 16/02 Duration: 14 weeks Format: Online, practical workshops Schedule: Mon-Thurs 6-9PM What you ll learn Cyber Principles: Understand core frameworks and security principles. Threat Intelligence: Develop expertise to identify risks and analyze threats. Vulnerability Testing: Conduct cyber security testing, identify vulnerabilities, and implement controls. Incident Response: Prepare for and respond to live cyber security incidents. Ethics & Law: Understand legislation and ethical conduct within the cyber security sector. Professional Skills: Build the behaviours required for the modern cyber security workplace. Career Pathway Successful participants are guaranteed an interview with us or our network of UK-wide partners working with leading brands. Potential Roles: Trainee Cyber Security Analyst, SOC Analyst, Junior Information Security Officer Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester. Be aged 19 or over. Earn below the gross annual wage cap of £32,400. Not currently be undertaking other government-funded training. Right to Work: You must have lived in the UK/EU for the last 3 years and have the right to work in the UK (Student/Graduate visas are not eligible). Cost This is a fully-funded course with no fees complete the training, gain essential cyber security skills, and secure your guaranteed interview. IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.

Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you ll need: You don t need to know everything but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!

3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk. Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes Understand when work should be escalated to save prolonged time spent on issues Working as part of a team to help meet KPI's and customer satisfaction Varying levels of the exposure to the following will be beneficial: Skills: Microsoft 365 Windows Desktops Networking Wireless Router/Firewall configuration Backup software administration If interested in starting your IT career, please Apply NOW!

Senior Back End Developer (Laravel / Shopify)Up to £75,000 P.A (DOE) Full-time, permanent Peterborough (Hybrid) In a nutshell We have partnered with a fast-growing and innovative tech business in the Peterborough who are looking for a Senior Back End Developer with extensive Laravel experience to join their talented team. This is a chance to work on a sophisticated multi-tenant SaaS platform that integrates with a wide range of third-party tools and e-commerce services. Key Responsibilities Develop and maintain a Laravel-based loyalty and referral platform with multi-tenant architecture. Build and manage Shopify apps and integrations to deliver seamless storefront experiences. Design complex database schemas, optimise performance, and handle migrations. Implement and maintain integrations with third-party tools (Klaviyo, Recharge, Dotdigital, ReviewsIO, Zapier, Slack, etc.). Develop queue-based job processing systems for high-volume data and analytics. Create and maintain RESTful APIs and webhooks for third-party integrations. Collaborate with front-end developers using Livewire and Alpine.js. Ensure scalability, security, and performance across multi-tenant systems. Troubleshoot production issues in AWS cloud infrastructure. Participate in code reviews and mentor junior developers. What You'll Need 5+ years' back-end development experience, with a strong focus on Laravel. Expert-level PHP and Laravel knowledge. Proven experience with complex MySQL database design and optimisation. Shopify API and app ecosystem experience. Familiarity with payment gateway integrations (Stripe, Recharge, etc.). AWS experience (SQS, S3, Lambda, EC2). Solid understanding of multi-tenant SaaS architecture. Experience with API development, webhooks, and third-party integrations. Knowledge of Laravel Livewire, modern PHP practices, and Git workflows. Desirable Experience Experience with subscription billing platforms, marketing automation tools, and e-commerce analytics. Familiarity with customer support platforms (Gorgias, Zendesk, Intercom). Knowledge of containerisation (Docker), CI/CD pipelines, and real-time features. Contributions to open-source Laravel or Shopify projects. Tech Stack Backend: Laravel, PHP, MySQL Frontend: Livewire, Alpine.js, Tailwind CSS Cloud: AWS (SQS, S3, Lambda, EC2) Integrations: Shopify API, Stripe, Recharge, Klaviyo, Gorgias Tools: Laravel Horizon, Telescope, Sanctum, Cashier Queue: Redis/SQS for background jobs Benefits Monday to Friday, 9am - 5pm 25 days holiday plus bank holidays 25 days holiday + birthday off + bank holidays Hybrid working with regular team and client meetings Huge progression opportunities Vibrant company culture Regular company meet-ups and social events Why Apply? This is a rare opportunity to work on a technically challenging, high-impact platform that combines multi-tenant SaaS development with the dynamic Shopify ecosystem. You'll be part of a collaborative team, working on complex customer analytics, loyalty programs, and real-time features with huge progression opportunities. Should this Senior Back-End Developer role be of interest. Then please apply or get in touch with one of our representatives for further information. 3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK.We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical, Manufacturing & Construction