Account Manager – Technology in Schools Ref: HFL1586
Contract: Permanent
Hours: Full time at 37 hours per week, 52 weeks per year Salary: From £33,000 p.a.
Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings in Hertfordshire and neighbouring counties or as required to meet business needs.
Important Application Information
Please ensure you meet the following requirements before applying :
You must have the right to work in the UK
You must hold a full UK driving licence and have access to a vehicle with business insurance
You must be based locally and willing to travel within Hertfordshire and neighbouring counties
How to Apply
How to Apply
To apply, please email your CV and a cover letter in Word format , clearly addressing the above requirements and response to the below questions
Applications that do not meet these criteria may not be considered.
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost-effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and
long-term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
Why this role matters
Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.
As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.
This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long-term outcomes for children.
What you’ll do
Build trusted, long-term relationships with school and trust
Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
Match requirements with the best-value solutions, ensuring every pound works hard for children and young people.
Coordinate with internal specialists to design high-quality, tailored
Manage renewals, contracts and opportunities professionally and
Advocate for customers internally to support continuous
Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
What drives you
A commitment to improving outcomes in the education
A desire to help schools thrive through thoughtful, consultative support—not transactional selling.
Curiosity, courage and a proactive, problem-solving
A love of building genuine, meaningful
Pride in identifying smart, affordable and sustainable technology
What you’ll bring
Proven experience in account management, ideally within MSP IT services or the education sector.
A passion for exceptional customer service and collaborative, consultative
Excellent communication skills, with confidence when guiding senior
Resilience, adaptability and enthusiasm for learning new
Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end-user devices, RMM/MDM, cybersecurity, AV and related solutions).
A proactive, organised approach to work
A full UK driving license and access to a vehicle with business insurance
Why join HFL Education?
We are a not-for-profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.
If you want your work to mean more—and you're ready to bring your expertise to a mission-driven team—we’d love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family- friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org
To apply , email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions.
Alternatively, apply via our website: Join our team | HFL Education
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term
IT strategy or plan. What actions did you take? what was the outcome and learnings?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: This advert may be withdrawn if we have filled the post.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
Telephone Interview date: To be confirmed via Microsoft Teams Interview Date: To be confirmed – in Person at Stevenage Head Office.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
12/02/2026
Full time
Account Manager – Technology in Schools Ref: HFL1586
Contract: Permanent
Hours: Full time at 37 hours per week, 52 weeks per year Salary: From £33,000 p.a.
Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings in Hertfordshire and neighbouring counties or as required to meet business needs.
Important Application Information
Please ensure you meet the following requirements before applying :
You must have the right to work in the UK
You must hold a full UK driving licence and have access to a vehicle with business insurance
You must be based locally and willing to travel within Hertfordshire and neighbouring counties
How to Apply
How to Apply
To apply, please email your CV and a cover letter in Word format , clearly addressing the above requirements and response to the below questions
Applications that do not meet these criteria may not be considered.
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost-effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and
long-term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
Why this role matters
Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.
As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.
This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long-term outcomes for children.
What you’ll do
Build trusted, long-term relationships with school and trust
Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
Match requirements with the best-value solutions, ensuring every pound works hard for children and young people.
Coordinate with internal specialists to design high-quality, tailored
Manage renewals, contracts and opportunities professionally and
Advocate for customers internally to support continuous
Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
What drives you
A commitment to improving outcomes in the education
A desire to help schools thrive through thoughtful, consultative support—not transactional selling.
Curiosity, courage and a proactive, problem-solving
A love of building genuine, meaningful
Pride in identifying smart, affordable and sustainable technology
What you’ll bring
Proven experience in account management, ideally within MSP IT services or the education sector.
A passion for exceptional customer service and collaborative, consultative
Excellent communication skills, with confidence when guiding senior
Resilience, adaptability and enthusiasm for learning new
Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end-user devices, RMM/MDM, cybersecurity, AV and related solutions).
A proactive, organised approach to work
A full UK driving license and access to a vehicle with business insurance
Why join HFL Education?
We are a not-for-profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.
If you want your work to mean more—and you're ready to bring your expertise to a mission-driven team—we’d love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family- friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org
To apply , email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions.
Alternatively, apply via our website: Join our team | HFL Education
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term
IT strategy or plan. What actions did you take? what was the outcome and learnings?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: This advert may be withdrawn if we have filled the post.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
Telephone Interview date: To be confirmed via Microsoft Teams Interview Date: To be confirmed – in Person at Stevenage Head Office.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
The advert:
Cardiff Metropolitan University is embarking on an exciting journey to procure and implement a new student records system - an initiative that will shape the future of how we support our students. As part of this transformational programme, we’re recruiting a Lead Technical Architect to play a pivotal role in delivering and shaping this change.
As the subject matter expert, you’ll guide the IT technical implementation of the new system, from shaping procurement decisions, through to implementation and delivery. Using your experience, you’ll provide expert guidance and technical oversight across all systems linked to the student record system’s programme of work, whilst creating an architectural framework that supports future innovation and a culture of learning and cohesiveness.
Working collaboratively with the Programme Manager and cross functional teams, you’ll ensure the system meets current needs and those of the emerging future. You’ll collaborate with stakeholders to define non-functional requirements and ensure alignment with business needs.
As part of your role, you’ll
Lead the technical architecture design including system integration, data models, security protocols, and infrastructure.
Provide technical and strategic direction across systems within or integrated with the student records programme.
Oversee migration of legacy data, ensuring data integrity, minimal disruption, and adherence to data protection regulations.
Produce technical documentation including presentations, reports, High and Low-level architecture documents and other documentation on digital solutions.
Take responsibility for team management, development, and well-being, offering initiatives that foster continuous professional growth for themselves and team members.
What you’ll bring
With demonstrable experience as a Technical Architect overseeing enterprise-level system implementations in complex organisational environments, you’ll bring a proven ability to engage effectively with business representatives and senior stakeholders.
You’ll have led the technical aspects of large-scale projects, including risk mitigation and stakeholder engagement, and possess a solid technical foundation with deep understanding of the systems development life-cycle and the complexities that arise from initial concept through to delivery and support.
In addition, you’ll bring
Experience leading cross-functional teams or contributing to enterprise-wide IT strategies.
Aptitude for problem-solving, with knowledge of problem-solving methodologies.
Ability to analyse complex problems, facilitate workshops, and produce clear architectural designs from conceptual to detailed levels.
Proven communication skills, with the ability to engage both technical and non-technical audiences.
Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We offer excellent benefits such as:
Annual leave of 35 days, plus 12 bank holiday / concessionary days
Membership of the Local Government Pension Scheme with generous monthly contributions.
Excellent family friendly policies – take a look on our Policy Hub page.
Opportunities to learn and develop your skills with access to library and digital services facilities.
Excellent sports and fitness facilities with subsidised membership.
Free family access to our independent specialist wellbeing support provider, Health Assured.
Contact us
For more information about the role please contact Hywel Bufton, Head of Digital Services on hrbufton@cardiffmet.ac.uk .
All applications must be submitted online.
The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
23/12/2025
Full time
The advert:
Cardiff Metropolitan University is embarking on an exciting journey to procure and implement a new student records system - an initiative that will shape the future of how we support our students. As part of this transformational programme, we’re recruiting a Lead Technical Architect to play a pivotal role in delivering and shaping this change.
As the subject matter expert, you’ll guide the IT technical implementation of the new system, from shaping procurement decisions, through to implementation and delivery. Using your experience, you’ll provide expert guidance and technical oversight across all systems linked to the student record system’s programme of work, whilst creating an architectural framework that supports future innovation and a culture of learning and cohesiveness.
Working collaboratively with the Programme Manager and cross functional teams, you’ll ensure the system meets current needs and those of the emerging future. You’ll collaborate with stakeholders to define non-functional requirements and ensure alignment with business needs.
As part of your role, you’ll
Lead the technical architecture design including system integration, data models, security protocols, and infrastructure.
Provide technical and strategic direction across systems within or integrated with the student records programme.
Oversee migration of legacy data, ensuring data integrity, minimal disruption, and adherence to data protection regulations.
Produce technical documentation including presentations, reports, High and Low-level architecture documents and other documentation on digital solutions.
Take responsibility for team management, development, and well-being, offering initiatives that foster continuous professional growth for themselves and team members.
What you’ll bring
With demonstrable experience as a Technical Architect overseeing enterprise-level system implementations in complex organisational environments, you’ll bring a proven ability to engage effectively with business representatives and senior stakeholders.
You’ll have led the technical aspects of large-scale projects, including risk mitigation and stakeholder engagement, and possess a solid technical foundation with deep understanding of the systems development life-cycle and the complexities that arise from initial concept through to delivery and support.
In addition, you’ll bring
Experience leading cross-functional teams or contributing to enterprise-wide IT strategies.
Aptitude for problem-solving, with knowledge of problem-solving methodologies.
Ability to analyse complex problems, facilitate workshops, and produce clear architectural designs from conceptual to detailed levels.
Proven communication skills, with the ability to engage both technical and non-technical audiences.
Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We offer excellent benefits such as:
Annual leave of 35 days, plus 12 bank holiday / concessionary days
Membership of the Local Government Pension Scheme with generous monthly contributions.
Excellent family friendly policies – take a look on our Policy Hub page.
Opportunities to learn and develop your skills with access to library and digital services facilities.
Excellent sports and fitness facilities with subsidised membership.
Free family access to our independent specialist wellbeing support provider, Health Assured.
Contact us
For more information about the role please contact Hywel Bufton, Head of Digital Services on hrbufton@cardiffmet.ac.uk .
All applications must be submitted online.
The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
11/11/2025
Full time
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Electro-Optical / Optical Systems Engineer Advanced Engineering & Defence Technology South East England, Kent region Salary: £Competitive DOE + bonus & benefits A specialist engineering organisation developing advanced sensing, optical, and laser systems is seeking an experienced Systems Engineer to join their multidisciplinary team. This role is ideal for candidates with expertise in electro-optical (EO) systems, laser design, optical sensors, and integrated system development . You will lead the design, integration, and testing of optical, laser, and sensor systems across complex electro-mechanical products, supporting projects from concept through to customer delivery. Key Responsibilities Lead multidisciplinary projects involving optical, laser, and electro-optical sensor technologies Capture stakeholder requirements and translate them into system specifications Develop system and sub-system requirements and define functional performance Evaluate and down-select system solutions, including optical and sensor components Manage technical risks and opportunities throughout the project lifecycle Plan and conduct verification, validation, and formal qualification of systems Support integration, production, and customer acceptance activities Attend customer and supplier visits as required (full UK driving licence needed) Experience & Skills Degree in Engineering or related discipline; post-graduate experience preferred Background in optical, electro-optical, or laser systems Experience in full product lifecycle: concept, design, integration, test, and production Knowledge of mechanical, electrical, control, and software interfaces in system design Familiarity with Matlab/Simulink, Mil-Specs, or Defence Standards desirable Skilled in risk analysis methods (FMEA, FTA) and reliability prediction Strong problem-solving, communication, and teamwork skills Personal Attributes Positive can do attitude, motivated and accountable Flexible and adaptable to project needs Customer and quality-focused, solution-oriented Standout Benefits Profit-related bonus scheme 9-day fortnight working pattern Hybrid working (role dependent) Private healthcare plan Security Requirement Applicants must be eligible for UK Security Clearance (SC level).
13/03/2026
Full time
Electro-Optical / Optical Systems Engineer Advanced Engineering & Defence Technology South East England, Kent region Salary: £Competitive DOE + bonus & benefits A specialist engineering organisation developing advanced sensing, optical, and laser systems is seeking an experienced Systems Engineer to join their multidisciplinary team. This role is ideal for candidates with expertise in electro-optical (EO) systems, laser design, optical sensors, and integrated system development . You will lead the design, integration, and testing of optical, laser, and sensor systems across complex electro-mechanical products, supporting projects from concept through to customer delivery. Key Responsibilities Lead multidisciplinary projects involving optical, laser, and electro-optical sensor technologies Capture stakeholder requirements and translate them into system specifications Develop system and sub-system requirements and define functional performance Evaluate and down-select system solutions, including optical and sensor components Manage technical risks and opportunities throughout the project lifecycle Plan and conduct verification, validation, and formal qualification of systems Support integration, production, and customer acceptance activities Attend customer and supplier visits as required (full UK driving licence needed) Experience & Skills Degree in Engineering or related discipline; post-graduate experience preferred Background in optical, electro-optical, or laser systems Experience in full product lifecycle: concept, design, integration, test, and production Knowledge of mechanical, electrical, control, and software interfaces in system design Familiarity with Matlab/Simulink, Mil-Specs, or Defence Standards desirable Skilled in risk analysis methods (FMEA, FTA) and reliability prediction Strong problem-solving, communication, and teamwork skills Personal Attributes Positive can do attitude, motivated and accountable Flexible and adaptable to project needs Customer and quality-focused, solution-oriented Standout Benefits Profit-related bonus scheme 9-day fortnight working pattern Hybrid working (role dependent) Private healthcare plan Security Requirement Applicants must be eligible for UK Security Clearance (SC level).
IT Project Manager 55k- 60k Stoke-On-Trent The IT Project Manager (UK) will be Responsible for the management, coordination and execution of all critical IT initiatives ensuring consistency with company strategy, commitments, quality and goals. As a key position, this role will drive the project to ensure successful implementation for clients across all IT and additional departments, through proper planning, functional design, budgeting, use of technology, resource allocations and the guidance of department-level managers, customers, internal and on-site staff. Key responsibilities include but are not limited to: Project manager, Super User for the automated logistics system with a good understanding of their philosophy, culture, concepts & logistics modules. Ongoing coordination and communication between multiple departments, including but not limited to IT, Engineering, Operations, Technical, and Management Management of IT projects, including the Scope, Design, Implementation of Business MIS systems (Reporting) and Monitoring, including deadlines, costs and quality Supporting implementation of system adaptations and change requests: escalation management Initiation and management of Continuous Improvement initiatives with a view to improving system availability and efficiency Essential link between their German office as well as their customer and local project or onsite team Customer support and supplier management will be further beneficial if you have experience with the below : IT Development skills/awareness Experience of automation logistics systems. Experience with hardware management. Experience with networking technology. Knowledge of the .NET Framework and C++/C# programming using Visual Studio 2008 or higher and an understanding of databases, including PL/SQL is beneficial. Strong knowledge of Microsoft Technologies and Server/Client Environment. This position is very much a hands-on project management role with frequent travel both in the UK and Internationally. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
13/03/2026
Full time
IT Project Manager 55k- 60k Stoke-On-Trent The IT Project Manager (UK) will be Responsible for the management, coordination and execution of all critical IT initiatives ensuring consistency with company strategy, commitments, quality and goals. As a key position, this role will drive the project to ensure successful implementation for clients across all IT and additional departments, through proper planning, functional design, budgeting, use of technology, resource allocations and the guidance of department-level managers, customers, internal and on-site staff. Key responsibilities include but are not limited to: Project manager, Super User for the automated logistics system with a good understanding of their philosophy, culture, concepts & logistics modules. Ongoing coordination and communication between multiple departments, including but not limited to IT, Engineering, Operations, Technical, and Management Management of IT projects, including the Scope, Design, Implementation of Business MIS systems (Reporting) and Monitoring, including deadlines, costs and quality Supporting implementation of system adaptations and change requests: escalation management Initiation and management of Continuous Improvement initiatives with a view to improving system availability and efficiency Essential link between their German office as well as their customer and local project or onsite team Customer support and supplier management will be further beneficial if you have experience with the below : IT Development skills/awareness Experience of automation logistics systems. Experience with hardware management. Experience with networking technology. Knowledge of the .NET Framework and C++/C# programming using Visual Studio 2008 or higher and an understanding of databases, including PL/SQL is beneficial. Strong knowledge of Microsoft Technologies and Server/Client Environment. This position is very much a hands-on project management role with frequent travel both in the UK and Internationally. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We have an exciting opportunity for a Business Analyst based in Northampton for one of our clients on a Full time permanent basis. Summary of the Business Analyst role Salary: £46,000 - £50,000 Location: Northampton Type of Contract: Permanent Hours: Monday Friday 9am -5pm Responsibilities of the Business Analyst Drive innovation across the organisation by identifying and enhancing operational efficiencies Contribute to the effective rollout of digital transformation initiatives throughout the firm Collaborate closely with cross-functional teams Analyse business needs Requirements for a successful Business Analyst Solid understanding of digital transformation, change-management practices and user-adoption strategies Experience with platforms such as Microsoft 365 (including Copilot), NetDocuments, IntApp, Aderant or comparable technologies Strong communication, stakeholder-management and facilitation skills Ability to handle multiple priorities within a fast-paced, collaborative environment Knowledge of AI technologies used in legal environments Background as a Business Analyst within digital, technology or client-facing roles Proven track record in project coordination and business analysis, ideally within the legal sector or professional services A degree of equivalent experience in business, law, technology or innovation About Allstaff Recruitment We re an independent recruitment specialist based in Bedfordshire, supporting businesses across Bedford, Milton Keynes, and surrounding areas. We recruit for permanent, temporary, and contract roles across multiple sectors. Check out our jobs page for our latest vacancies in your area and follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in this role. One of our Recruitment Specialists will review your application shortly. Due to the high volume of applications, we regret that we can t respond to everyone directly. If you don t hear from us within seven days, please assume you have not been successful this time.
13/03/2026
Full time
We have an exciting opportunity for a Business Analyst based in Northampton for one of our clients on a Full time permanent basis. Summary of the Business Analyst role Salary: £46,000 - £50,000 Location: Northampton Type of Contract: Permanent Hours: Monday Friday 9am -5pm Responsibilities of the Business Analyst Drive innovation across the organisation by identifying and enhancing operational efficiencies Contribute to the effective rollout of digital transformation initiatives throughout the firm Collaborate closely with cross-functional teams Analyse business needs Requirements for a successful Business Analyst Solid understanding of digital transformation, change-management practices and user-adoption strategies Experience with platforms such as Microsoft 365 (including Copilot), NetDocuments, IntApp, Aderant or comparable technologies Strong communication, stakeholder-management and facilitation skills Ability to handle multiple priorities within a fast-paced, collaborative environment Knowledge of AI technologies used in legal environments Background as a Business Analyst within digital, technology or client-facing roles Proven track record in project coordination and business analysis, ideally within the legal sector or professional services A degree of equivalent experience in business, law, technology or innovation About Allstaff Recruitment We re an independent recruitment specialist based in Bedfordshire, supporting businesses across Bedford, Milton Keynes, and surrounding areas. We recruit for permanent, temporary, and contract roles across multiple sectors. Check out our jobs page for our latest vacancies in your area and follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in this role. One of our Recruitment Specialists will review your application shortly. Due to the high volume of applications, we regret that we can t respond to everyone directly. If you don t hear from us within seven days, please assume you have not been successful this time.
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
13/03/2026
Full time
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
A job opportunity has arisen for a Transformation Project Manager to join a highly established and rapidly expanding organisation that is based near Cardiff. This role will initially be a fixed-term-contract for 12 months, with the possibility to become permanent after this period. The Project Manager will play a key role in driving the organisation's growth and transformation strategic priorities. You will ensure that all projects and programmes have sufficient processes and governance, whilst liaising with a range of key stakeholders (both internal and external stakeholders.) The Project Manager will support the programme and project leads in defining the strategy, translating the strategy into the Transformation programme, defining the scope and objectives of projects, financial business cases, KPIs and the setup of the execution plan. You will also help to ensure the execution through robust processes and governance, identification of risks and the tracking of programme process. You will support analysis and the presentation of business cases to senior leadership teams where required. The successful candidate should be able to demonstrate the following: Project Management experience Knowledge of project controls, management, and governance Excellent stakeholder management and communication skills MS Office suite knowledge Experience with change management practice is desirable, as is a degree or similar further education qualification This position offers a great working environment, excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Pension scheme Annual pay reviews Life assurance plan Free on-site car parking Discounted gym membership Subsidised onsite canteen Onsite occupational health service Local discounts Salary sacrifice schemes (includes cycle to work schemes, car lease schemes, and computer schemes) Health cash plan If you would like to discuss this position in more detail, please apply with an updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
13/03/2026
Full time
A job opportunity has arisen for a Transformation Project Manager to join a highly established and rapidly expanding organisation that is based near Cardiff. This role will initially be a fixed-term-contract for 12 months, with the possibility to become permanent after this period. The Project Manager will play a key role in driving the organisation's growth and transformation strategic priorities. You will ensure that all projects and programmes have sufficient processes and governance, whilst liaising with a range of key stakeholders (both internal and external stakeholders.) The Project Manager will support the programme and project leads in defining the strategy, translating the strategy into the Transformation programme, defining the scope and objectives of projects, financial business cases, KPIs and the setup of the execution plan. You will also help to ensure the execution through robust processes and governance, identification of risks and the tracking of programme process. You will support analysis and the presentation of business cases to senior leadership teams where required. The successful candidate should be able to demonstrate the following: Project Management experience Knowledge of project controls, management, and governance Excellent stakeholder management and communication skills MS Office suite knowledge Experience with change management practice is desirable, as is a degree or similar further education qualification This position offers a great working environment, excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Pension scheme Annual pay reviews Life assurance plan Free on-site car parking Discounted gym membership Subsidised onsite canteen Onsite occupational health service Local discounts Salary sacrifice schemes (includes cycle to work schemes, car lease schemes, and computer schemes) Health cash plan If you would like to discuss this position in more detail, please apply with an updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
13/03/2026
Full time
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
We are supporting a large-scale enterprise transformation programme and are looking for an experienced Change Lead to drive the people side of a major ERP transformation. This role will lead change strategy, engagement and readiness across a complex organisation implementing Oracle Fusion. The focus is on ensuring successful adoption of new systems, processes and ways of working across finance and wider business teams. This is a senior leadership position responsible for shaping the overall change approach, influencing senior stakeholders and embedding change management across programme governance and delivery. Key responsibilities • Lead the change and engagement strategy across a major ERP transformation programme • Embed change management into programme design, governance and delivery • Oversee change impact assessments, stakeholder analysis and readiness planning • Define and deliver training, communications and engagement strategies • Lead business readiness activities and support transition into new ways of working • Build strong relationships with senior stakeholders across multiple departments • Lead and mentor a team of change managers and communications specialists • Track adoption, benefits and readiness metrics across programme phases • Support successful go-live and post-implementation adoption Key experience required • Proven experience leading change on large ERP or enterprise system transformations • Strong experience with Oracle Fusion, SAP, Workday or similar enterprise platforms • Experience defining and delivering change strategy for complex programmes • Demonstrated expertise in change impact assessments, readiness and stakeholder engagement • Experience working at senior leadership level within large organisations • Strong governance, reporting and programme alignment capabilities • Experience leading change teams or managing multiple change resources Desirable • Experience within large, complex or highly matrixed organisations • Experience across finance transformation or enterprise system implementations • Change management certification (Prosci, APMG, ADKAR or similar) This is an excellent opportunity to lead the change strategy for a major transformation programme and play a key role in ensuring successful adoption of new systems and ways of working across a large organisation.
13/03/2026
Full time
We are supporting a large-scale enterprise transformation programme and are looking for an experienced Change Lead to drive the people side of a major ERP transformation. This role will lead change strategy, engagement and readiness across a complex organisation implementing Oracle Fusion. The focus is on ensuring successful adoption of new systems, processes and ways of working across finance and wider business teams. This is a senior leadership position responsible for shaping the overall change approach, influencing senior stakeholders and embedding change management across programme governance and delivery. Key responsibilities • Lead the change and engagement strategy across a major ERP transformation programme • Embed change management into programme design, governance and delivery • Oversee change impact assessments, stakeholder analysis and readiness planning • Define and deliver training, communications and engagement strategies • Lead business readiness activities and support transition into new ways of working • Build strong relationships with senior stakeholders across multiple departments • Lead and mentor a team of change managers and communications specialists • Track adoption, benefits and readiness metrics across programme phases • Support successful go-live and post-implementation adoption Key experience required • Proven experience leading change on large ERP or enterprise system transformations • Strong experience with Oracle Fusion, SAP, Workday or similar enterprise platforms • Experience defining and delivering change strategy for complex programmes • Demonstrated expertise in change impact assessments, readiness and stakeholder engagement • Experience working at senior leadership level within large organisations • Strong governance, reporting and programme alignment capabilities • Experience leading change teams or managing multiple change resources Desirable • Experience within large, complex or highly matrixed organisations • Experience across finance transformation or enterprise system implementations • Change management certification (Prosci, APMG, ADKAR or similar) This is an excellent opportunity to lead the change strategy for a major transformation programme and play a key role in ensuring successful adoption of new systems and ways of working across a large organisation.
Admin Support Pay: hourly rate £13.63 Duration: 6 months rolling contract Location: Hatfield Hours: 09:00 to 17:00 (30 mins lunch). Hybrid working pattern, to be discussed Role overview Are you an experienced Administrator with a passion for I.T looking for your next challenge? Would you like to work for an organisation who support you in your career and development, if you answered yes and you are looking to work in a full-time environment then this role could be just for you! You will need to have high levels of accuracy, attention to detail and a strong work ethic. Previous experience in administration with PowerPoint and Excel is a must and Visio experiencewould be an advantage. The role is to support to our Group Business Support Specialist and will include collating and producing workflows, and transactional screenshot documentations to support a logistical and repair centre globally with step-by-step guidance. What you ll need Previous administrative experience Strong Microsoft office skills including PowerPoint and Excel Knowledge of Microsoft Visio would be an advantage Meticulous attention to detail and good analytical skills Ability to work to deadlines Ability to prioritise workloads Excellent timekeeping and a flexible approach to the demands of the business IND/LET Call Steve Hill on (phone number removed)
13/03/2026
Seasonal
Admin Support Pay: hourly rate £13.63 Duration: 6 months rolling contract Location: Hatfield Hours: 09:00 to 17:00 (30 mins lunch). Hybrid working pattern, to be discussed Role overview Are you an experienced Administrator with a passion for I.T looking for your next challenge? Would you like to work for an organisation who support you in your career and development, if you answered yes and you are looking to work in a full-time environment then this role could be just for you! You will need to have high levels of accuracy, attention to detail and a strong work ethic. Previous experience in administration with PowerPoint and Excel is a must and Visio experiencewould be an advantage. The role is to support to our Group Business Support Specialist and will include collating and producing workflows, and transactional screenshot documentations to support a logistical and repair centre globally with step-by-step guidance. What you ll need Previous administrative experience Strong Microsoft office skills including PowerPoint and Excel Knowledge of Microsoft Visio would be an advantage Meticulous attention to detail and good analytical skills Ability to work to deadlines Ability to prioritise workloads Excellent timekeeping and a flexible approach to the demands of the business IND/LET Call Steve Hill on (phone number removed)
Market 36 Recruitment are currently recruiting for an IT Lifecycle Solutions Specialist / Technical Account Manager on behalf of our client based in Braintree on a permanent basis. This is an excellent opportunity for someone with experience in IT Asset Disposal (ITAD), IT lifecycle services, technology solutions, managed services, or consultative B2B sales to join a growing organisation and play a key role in developing and expanding existing customer relationships. Reporting to the Head of Sales, the successful candidate will manage and develop a portfolio of customers, helping them optimise the lifecycle of their IT assets while identifying opportunities to introduce additional services. The role combines account management, consultative sales, and solution development, working closely with internal teams and customers to deliver tailored IT lifecycle solutions. Roles & Responsibilities: Manage and develop a portfolio of existing customers, acting as a trusted advisor for IT lifecycle and asset management services. Build strong relationships with clients to understand their business needs and IT asset management strategies. Identify opportunities to expand services within existing accounts and introduce new solutions where appropriate. Develop and implement account plans to support customer growth and achieve revenue targets. Manage opportunities from initial discussion through to proposal, negotiation, and contract completion. Work closely with internal teams including sales, operations and service delivery to ensure successful delivery of solutions. Support the preparation of proposals, pricing and responses to customer enquiries including RFI and RFP processes. Track portfolio performance and maintain accurate forecasting and reporting. Ensure a high level of customer satisfaction throughout the sales and service lifecycle. Experience, Skills & Qualifications: We would welcome applications from candidates with experience in areas such as - IT Asset Disposal (ITAD) IT lifecycle management Technology solutions or hardware services Managed Service Providers (MSP) IT resellers or technology account management Consultative B2B solution sales Other key skills include: Experience managing customer relationships and developing accounts. Strong commercial awareness and negotiation skills. Ability to understand technical services and present solutions to clients. Confident communication and presentation skills. Highly organised with the ability to manage multiple opportunities. Self-motivated with a proactive and solutions-focused approach. Hours: Mon-Fri 8am-5pm. Hybrid working. Some travelling to various client sites will be required. Salary: 40,000- 50,000 (DOE) Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles
13/03/2026
Full time
Market 36 Recruitment are currently recruiting for an IT Lifecycle Solutions Specialist / Technical Account Manager on behalf of our client based in Braintree on a permanent basis. This is an excellent opportunity for someone with experience in IT Asset Disposal (ITAD), IT lifecycle services, technology solutions, managed services, or consultative B2B sales to join a growing organisation and play a key role in developing and expanding existing customer relationships. Reporting to the Head of Sales, the successful candidate will manage and develop a portfolio of customers, helping them optimise the lifecycle of their IT assets while identifying opportunities to introduce additional services. The role combines account management, consultative sales, and solution development, working closely with internal teams and customers to deliver tailored IT lifecycle solutions. Roles & Responsibilities: Manage and develop a portfolio of existing customers, acting as a trusted advisor for IT lifecycle and asset management services. Build strong relationships with clients to understand their business needs and IT asset management strategies. Identify opportunities to expand services within existing accounts and introduce new solutions where appropriate. Develop and implement account plans to support customer growth and achieve revenue targets. Manage opportunities from initial discussion through to proposal, negotiation, and contract completion. Work closely with internal teams including sales, operations and service delivery to ensure successful delivery of solutions. Support the preparation of proposals, pricing and responses to customer enquiries including RFI and RFP processes. Track portfolio performance and maintain accurate forecasting and reporting. Ensure a high level of customer satisfaction throughout the sales and service lifecycle. Experience, Skills & Qualifications: We would welcome applications from candidates with experience in areas such as - IT Asset Disposal (ITAD) IT lifecycle management Technology solutions or hardware services Managed Service Providers (MSP) IT resellers or technology account management Consultative B2B solution sales Other key skills include: Experience managing customer relationships and developing accounts. Strong commercial awareness and negotiation skills. Ability to understand technical services and present solutions to clients. Confident communication and presentation skills. Highly organised with the ability to manage multiple opportunities. Self-motivated with a proactive and solutions-focused approach. Hours: Mon-Fri 8am-5pm. Hybrid working. Some travelling to various client sites will be required. Salary: 40,000- 50,000 (DOE) Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
13/03/2026
Full time
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! About the Role We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365 based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP / fast-paced helpdesk environment Key Skills End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Supporting Skills Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune Full clean driving licence If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you. At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH
13/03/2026
Full time
IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! About the Role We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365 based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP / fast-paced helpdesk environment Key Skills End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Supporting Skills Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune Full clean driving licence If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you. At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH
Cyber Security Specialist (Identity Security) 12 Month contract inside IR35 Sheffield or London - 2-3 days per week onsite We're seeking a hands-on Cyber Security Specialist to join an Identity team on a 12-month contract. The role focuses on managing and supporting BAU identity services while assisting with ongoing projects. A major project is starting shortly, so this role will be key to maintaining service continuity. Key Responsibilities Manage and support the BAU identity security service Hands-on work with SailPoint Identity Security Cloud (ISC) Manage the application onboarding backlog and handle new requests Upgrade and maintain ServiceNow integrations Understand infrastructure requirements for onboarding applications Demo platform capabilities to stakeholders Work with outsourced operational support teams, providing direction and vendor oversight Skills & Experience Essential: Hands-on experience with SailPoint ISC (IdentityNow) Experience managing BAU identity services Strong technical knowledge with identity tooling Application onboarding and stakeholder engagement experience Vendor management experience Desirable: Exposure to SailPoint IdentityIQ (IIQ) and migrations Knowledge of Microsoft Entra ID and Active Directory integrations Candidate Profile Self-starter, proactive, and technically hands-on Comfortable managing stakeholders and building relationships Focused on operational delivery rather than architecture or strategy To apply for this role please send your CV asap
13/03/2026
Contractor
Cyber Security Specialist (Identity Security) 12 Month contract inside IR35 Sheffield or London - 2-3 days per week onsite We're seeking a hands-on Cyber Security Specialist to join an Identity team on a 12-month contract. The role focuses on managing and supporting BAU identity services while assisting with ongoing projects. A major project is starting shortly, so this role will be key to maintaining service continuity. Key Responsibilities Manage and support the BAU identity security service Hands-on work with SailPoint Identity Security Cloud (ISC) Manage the application onboarding backlog and handle new requests Upgrade and maintain ServiceNow integrations Understand infrastructure requirements for onboarding applications Demo platform capabilities to stakeholders Work with outsourced operational support teams, providing direction and vendor oversight Skills & Experience Essential: Hands-on experience with SailPoint ISC (IdentityNow) Experience managing BAU identity services Strong technical knowledge with identity tooling Application onboarding and stakeholder engagement experience Vendor management experience Desirable: Exposure to SailPoint IdentityIQ (IIQ) and migrations Knowledge of Microsoft Entra ID and Active Directory integrations Candidate Profile Self-starter, proactive, and technically hands-on Comfortable managing stakeholders and building relationships Focused on operational delivery rather than architecture or strategy To apply for this role please send your CV asap
User Researcher Digital Services and AI Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed to providing equal employment opportunities for all. Company Benefits: Hybrid Working Paid Sick Leave Enhanced Maternity and Paternity Leave 25 days leave raising to 30 with tenure Free breakfast, fruit and snacks Excellent office environment (with pool and table tennis!) Open and fun culture with awesome company social events Rail discount cards Workplace Pension Scheme Mental Health and Wellbeing Support Employee Growth Plans Career and Development Training Purpose of the Role As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary delivery team, you will lead user research activities with stakeholders, staff and end users to uncover insights that inform the design and improvement of digital services, platforms and operational processes. Your research will support the creation of human-centred digital experiences that work for both customers and the team who deliver the services, ensuring solutions are intuitive, accessible and aligned with real user needs. As organisations increasingly adopt AI, automation and modern digital technologies, you will help ensure these innovations are introduced responsibly, maintaining a strong focus on usability, accessibility and trust while identifying opportunities to improve both user experience and operational efficiency. Job Specification: Plan, design and conduct user research to understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery. Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders. Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience. Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them. Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research. Minimum Required Experience (including personal qualities): Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders. 3+ years experience working in user research or user-centred design teams within digital service environments. Experience working in multidisciplinary digital teams within a consultancy or professional services environment. Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering. Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency. Proficient in leveraging AI, automation, and modern productivity tools to streamline research processes, reduce manual effort, and enhance the quality and impact of generated insights. Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana. Nice To Haves: Experience working on UK public sector digital services. Familiarity with the GDS Service Standard or Government Service Manual. Experience researching internal operational services as well as public-facing services. Awareness of accessibility and inclusive design principles, including WCAG. Minimum Required Qualifications Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.
13/03/2026
Full time
User Researcher Digital Services and AI Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed to providing equal employment opportunities for all. Company Benefits: Hybrid Working Paid Sick Leave Enhanced Maternity and Paternity Leave 25 days leave raising to 30 with tenure Free breakfast, fruit and snacks Excellent office environment (with pool and table tennis!) Open and fun culture with awesome company social events Rail discount cards Workplace Pension Scheme Mental Health and Wellbeing Support Employee Growth Plans Career and Development Training Purpose of the Role As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary delivery team, you will lead user research activities with stakeholders, staff and end users to uncover insights that inform the design and improvement of digital services, platforms and operational processes. Your research will support the creation of human-centred digital experiences that work for both customers and the team who deliver the services, ensuring solutions are intuitive, accessible and aligned with real user needs. As organisations increasingly adopt AI, automation and modern digital technologies, you will help ensure these innovations are introduced responsibly, maintaining a strong focus on usability, accessibility and trust while identifying opportunities to improve both user experience and operational efficiency. Job Specification: Plan, design and conduct user research to understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery. Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders. Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience. Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them. Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research. Minimum Required Experience (including personal qualities): Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders. 3+ years experience working in user research or user-centred design teams within digital service environments. Experience working in multidisciplinary digital teams within a consultancy or professional services environment. Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering. Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency. Proficient in leveraging AI, automation, and modern productivity tools to streamline research processes, reduce manual effort, and enhance the quality and impact of generated insights. Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana. Nice To Haves: Experience working on UK public sector digital services. Familiarity with the GDS Service Standard or Government Service Manual. Experience researching internal operational services as well as public-facing services. Awareness of accessibility and inclusive design principles, including WCAG. Minimum Required Qualifications Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.
