Location: Coventry. Salary: £28,500 per annum. About the Role Atlas Workplace Services is seeking a professional and customer-focused Front of House & Facilities Coordinator to join our team supporting our Client in Coventry. This is a varied, hands on role combining front of house responsibilities with facilities coordination. Acting as the first point of contact, you'll deliver an exceptional visitor experience while supporting the day to day delivery of Total Facilities Management (TFM) services. Principle Duties and Responsibilities Logging issues via our internal help desk pertaining to items within Atlas Workplace Services' management including maintenance, cleaning, etc and monitoring progress to resolve. Supporting, assisting and supervising all facilities activities across the sites. Preparing meeting rooms for a range of uses, including setting out, removal and storage of furniture and equipment, in accordance with health and safety and manual handling procedures. Carrying out minor fabric repairs as directed by the Contract Manager. Cleaning designated areas as and when required. Completion of periodic cleaning tasks. Ensuring that bodily and other emergency spillages are dealt with in accordance with the agreed procedures. Disposing of waste materials arising from the use of the premises that are not covered by alternative arrangements. Stock control of site consumables. Front of House & Hospitality Act as the first point of contact for all visitors, contractors and stakeholders, providing a professional meet and greet service. Manage visitor sign in processes and ensure compliance with site security and health & safety procedures. Coordinate meeting room bookings and scheduling using site booking systems. Prepare meeting rooms for client meetings, training sessions and events, ensuring rooms are presented to a high standard. Coordinate hospitality requirements including catering, refreshments and room setup. Conduct room checks before and after meetings to ensure cleanliness, functionality and readiness for use. Liaise with internal teams and service providers to ensure meeting and event requirements are delivered effectively. Maintain reception, breakout and communal areas to a professional standard at all times. Manage incoming calls, emails and general enquiries, directing requests appropriately. Operational Support the Facilities Manager to ensure all TFM services are managed, delivered and developed in line with contractual and continuous improvement commitments. Promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery. Ensure consistently high and uniform standards are delivered. Work closely with account coordinators ensuring coordination of planned and reactive tasks are completed in advance of requirements to ensure smooth delivery. Assist the Contract Manager by contributing to the management information for presentation to Atlas Workplace Services. Create a customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering commitments and working together. Lead by example promoting a customer centric and health & safety culture. Continuously review and assess processes and ways of working to lead a best in practice service to the customer. Suggest, implement and monitor success factors of trialling new ways of working. Support the Facilities Support Manager with day to day facilities administration and operational activities. Develop knowledge and competency in Atlas Workplace Services systems, processes and CAFM platforms. Assist with the production of client reports, service performance data and monthly reporting packs. Support the collation, validation and analysis of operational data to ensure accurate reporting. Assist with monitoring service delivery KPIs and continuous improvement initiatives. Support the management of planned and reactive works through CAFM systems and associated reporting tools. Develop an understanding of contract compliance requirements and support the maintenance of operational records. Participate in training and development activities to build knowledge of facilities management best practice. Health & Safety and Compliance Ensure a quality company image is portrayed by site based staff and the client's business is respected and supported at all times to ensure a safe and compliant environment. Provide site specific inductions to contractors before commencement of any work and ensure required paperwork/permits are completed in line with Atlas Workplace Services' control procedures. Manage and maintain all PPM and statutory records on site to ensure a fully compliant service delivery at all times. Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to while always working within the limits of Atlas Workplace Services corporate governance. Escalate any H&S issues in the event of serious concerns and liaise with Atlas Workplace Services' Head of Health & Safety. Report all incidents and accidents. Any other tasks assigned by your line or contract manager in line with individual skills and qualifications. About You Minimum Qualifications, Certifications and Training required GCSE English and Maths or equivalent. BICSc Qualifications (Desirable). Accredited Health and Safety qualification e.g. IOSH Managing Safely (Desirable). First Aid Certificate (Emergency First Aid at Work as a minimum) (Desirable). Essential Knowledge, Skills and Experience for this role Minimum of 3 years in a Multi Service FM Delivery environment. Good communication skills both verbal and written. Excellent organisational skills. Previous experience of using CAFM systems.
21/07/2026
Full time
Location: Coventry. Salary: £28,500 per annum. About the Role Atlas Workplace Services is seeking a professional and customer-focused Front of House & Facilities Coordinator to join our team supporting our Client in Coventry. This is a varied, hands on role combining front of house responsibilities with facilities coordination. Acting as the first point of contact, you'll deliver an exceptional visitor experience while supporting the day to day delivery of Total Facilities Management (TFM) services. Principle Duties and Responsibilities Logging issues via our internal help desk pertaining to items within Atlas Workplace Services' management including maintenance, cleaning, etc and monitoring progress to resolve. Supporting, assisting and supervising all facilities activities across the sites. Preparing meeting rooms for a range of uses, including setting out, removal and storage of furniture and equipment, in accordance with health and safety and manual handling procedures. Carrying out minor fabric repairs as directed by the Contract Manager. Cleaning designated areas as and when required. Completion of periodic cleaning tasks. Ensuring that bodily and other emergency spillages are dealt with in accordance with the agreed procedures. Disposing of waste materials arising from the use of the premises that are not covered by alternative arrangements. Stock control of site consumables. Front of House & Hospitality Act as the first point of contact for all visitors, contractors and stakeholders, providing a professional meet and greet service. Manage visitor sign in processes and ensure compliance with site security and health & safety procedures. Coordinate meeting room bookings and scheduling using site booking systems. Prepare meeting rooms for client meetings, training sessions and events, ensuring rooms are presented to a high standard. Coordinate hospitality requirements including catering, refreshments and room setup. Conduct room checks before and after meetings to ensure cleanliness, functionality and readiness for use. Liaise with internal teams and service providers to ensure meeting and event requirements are delivered effectively. Maintain reception, breakout and communal areas to a professional standard at all times. Manage incoming calls, emails and general enquiries, directing requests appropriately. Operational Support the Facilities Manager to ensure all TFM services are managed, delivered and developed in line with contractual and continuous improvement commitments. Promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery. Ensure consistently high and uniform standards are delivered. Work closely with account coordinators ensuring coordination of planned and reactive tasks are completed in advance of requirements to ensure smooth delivery. Assist the Contract Manager by contributing to the management information for presentation to Atlas Workplace Services. Create a customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering commitments and working together. Lead by example promoting a customer centric and health & safety culture. Continuously review and assess processes and ways of working to lead a best in practice service to the customer. Suggest, implement and monitor success factors of trialling new ways of working. Support the Facilities Support Manager with day to day facilities administration and operational activities. Develop knowledge and competency in Atlas Workplace Services systems, processes and CAFM platforms. Assist with the production of client reports, service performance data and monthly reporting packs. Support the collation, validation and analysis of operational data to ensure accurate reporting. Assist with monitoring service delivery KPIs and continuous improvement initiatives. Support the management of planned and reactive works through CAFM systems and associated reporting tools. Develop an understanding of contract compliance requirements and support the maintenance of operational records. Participate in training and development activities to build knowledge of facilities management best practice. Health & Safety and Compliance Ensure a quality company image is portrayed by site based staff and the client's business is respected and supported at all times to ensure a safe and compliant environment. Provide site specific inductions to contractors before commencement of any work and ensure required paperwork/permits are completed in line with Atlas Workplace Services' control procedures. Manage and maintain all PPM and statutory records on site to ensure a fully compliant service delivery at all times. Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to while always working within the limits of Atlas Workplace Services corporate governance. Escalate any H&S issues in the event of serious concerns and liaise with Atlas Workplace Services' Head of Health & Safety. Report all incidents and accidents. Any other tasks assigned by your line or contract manager in line with individual skills and qualifications. About You Minimum Qualifications, Certifications and Training required GCSE English and Maths or equivalent. BICSc Qualifications (Desirable). Accredited Health and Safety qualification e.g. IOSH Managing Safely (Desirable). First Aid Certificate (Emergency First Aid at Work as a minimum) (Desirable). Essential Knowledge, Skills and Experience for this role Minimum of 3 years in a Multi Service FM Delivery environment. Good communication skills both verbal and written. Excellent organisational skills. Previous experience of using CAFM systems.
Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you've also worked in the following roles, we'd also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Leader to join a growing IT support team within a technology consultancy. As the Service Desk Team Leader you will act as the central hub for incoming support requests, ensuring tickets are prioritised, assigned, progressed and resolved in line with service level agreements. The Service Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress and maintaining communication with involved parties Engineer Coordination: Assign tickets, coordinate engineer calls and step in to provide immediate support when engineers are unavailable Reporting and Metrics: Produce reports on ticket status, trends and key performance indicators for management review Process Improvement: Identify areas for service delivery improvement and help implement practical solutions that enhance team performance Team Leadership: Act as an escalation point, coach junior staff, identify risks and support performance reviews, absence management and one-to-ones CANDIDATE REQUIREMENTS ESSENTIAL Bachelor's degree in Computer Science or a related field, or equivalent work experience Proven experience in a similar dispatcher or team leader role, preferably within an MSP Strong understanding of IT support processes and terminology Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service focus Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency using helpdesk ticketing systems, including Fresh Service DESIRABLE Formal qualifications or training in management, leadership, coaching or mentoring Service Desk Institute or ITIL knowledge or certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days holiday, increasing after 3 years of service, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events, including tech-infused minigolf and darts, pool, and more Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14954 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
20/07/2026
Full time
Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you've also worked in the following roles, we'd also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Leader to join a growing IT support team within a technology consultancy. As the Service Desk Team Leader you will act as the central hub for incoming support requests, ensuring tickets are prioritised, assigned, progressed and resolved in line with service level agreements. The Service Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress and maintaining communication with involved parties Engineer Coordination: Assign tickets, coordinate engineer calls and step in to provide immediate support when engineers are unavailable Reporting and Metrics: Produce reports on ticket status, trends and key performance indicators for management review Process Improvement: Identify areas for service delivery improvement and help implement practical solutions that enhance team performance Team Leadership: Act as an escalation point, coach junior staff, identify risks and support performance reviews, absence management and one-to-ones CANDIDATE REQUIREMENTS ESSENTIAL Bachelor's degree in Computer Science or a related field, or equivalent work experience Proven experience in a similar dispatcher or team leader role, preferably within an MSP Strong understanding of IT support processes and terminology Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service focus Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency using helpdesk ticketing systems, including Fresh Service DESIRABLE Formal qualifications or training in management, leadership, coaching or mentoring Service Desk Institute or ITIL knowledge or certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days holiday, increasing after 3 years of service, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events, including tech-infused minigolf and darts, pool, and more Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14954 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
About the Role Provide professional support to the Building Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action. Role Specific Particulars The property is a multi-occupied medium sized office premises (c. 130,000 sq. ft.) located in Holborn, Central London. The successful candidate will be part of a site team of 8 and will be an essential asset to the property, colleagues, client and occupiers. What You'll Do To monitor all activities relating to the site(, reporting and taking action as appropriate. To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. To conduct meter readings within all required buildings. To respond to requests for maintenance / technical assistance in person, via telephone and electronically. To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions. To identify and escal situations requiring urgent attention. Route issues and requests to the correct resource, track progress and document resolutions To liaise with tenants and deal with any operational queries they might have. To work in conjunction with the SFM ensuring a PPM and repair programme is in place. To manage work programmes on site in conjunction with the RFM, acting as the liaison point for all parties involved. To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks. Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy. Any other duties as directed by your Line Manager. What You'll Need Understand how the industry and stakeholders function, and the range of services available to clients. Constantly updating knowledge of legislation relating to property management. Develop an understanding of how to build and maintain client, supplier and customer relationships. Understanding of key issues to be noted on property inspections. Understand and use industry/specific IT applications. Understand the principles of service charges. Understand the principles of contract law. Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge. Know and be able to apply legislation and policies relating to Health and Safety. Know and be able to apply legislation and policies relating to Environmental protection. Understand insurance relating to buildings and the FSA regulations. Understand and apply all procedures relating to work activities. Contributes to team business plan/strategy. Able to plan and manage own workload. Able to work as part of a team, supporting colleagues. Able to use IT software such as Word, Excel, and databases. Oriented towards providing excellence in customer services. Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills. Willing to learn and expand the processes of the helpdesk function as the role progresses. Be able to communicate effectively verbally and in writing.
20/07/2026
Full time
About the Role Provide professional support to the Building Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action. Role Specific Particulars The property is a multi-occupied medium sized office premises (c. 130,000 sq. ft.) located in Holborn, Central London. The successful candidate will be part of a site team of 8 and will be an essential asset to the property, colleagues, client and occupiers. What You'll Do To monitor all activities relating to the site(, reporting and taking action as appropriate. To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. To conduct meter readings within all required buildings. To respond to requests for maintenance / technical assistance in person, via telephone and electronically. To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions. To identify and escal situations requiring urgent attention. Route issues and requests to the correct resource, track progress and document resolutions To liaise with tenants and deal with any operational queries they might have. To work in conjunction with the SFM ensuring a PPM and repair programme is in place. To manage work programmes on site in conjunction with the RFM, acting as the liaison point for all parties involved. To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks. Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy. Any other duties as directed by your Line Manager. What You'll Need Understand how the industry and stakeholders function, and the range of services available to clients. Constantly updating knowledge of legislation relating to property management. Develop an understanding of how to build and maintain client, supplier and customer relationships. Understanding of key issues to be noted on property inspections. Understand and use industry/specific IT applications. Understand the principles of service charges. Understand the principles of contract law. Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge. Know and be able to apply legislation and policies relating to Health and Safety. Know and be able to apply legislation and policies relating to Environmental protection. Understand insurance relating to buildings and the FSA regulations. Understand and apply all procedures relating to work activities. Contributes to team business plan/strategy. Able to plan and manage own workload. Able to work as part of a team, supporting colleagues. Able to use IT software such as Word, Excel, and databases. Oriented towards providing excellence in customer services. Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills. Willing to learn and expand the processes of the helpdesk function as the role progresses. Be able to communicate effectively verbally and in writing.
New Directions Holdings Limited
Cardiff, South Glamorgan
Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and domiciliary care, from a network of offices across the UK. At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well being, and work life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. The Group Facilities Coordinator will be responsible for supporting all aspects of the facilities requirements within the business, effectively managing H&S, contractors/suppliers, procurement across all ND offices. Support the Group Facilities Manager by overseeing and managing the facilities team and day to day operation of premises and facilities services across the organisation. Assist with all aspects of legislative and Health & Safety compliance, including IOSH regulations, fire safety, risk assessments, company policies, and RIDDOR reporting where required. Protect company assets through direct influence over the facilities environment in this role, including hardware, software, systems, and information, and report any suspected security breaches or risk areas promptly. Establish and maintain positive working relationships with colleagues, contractors, and stakeholders across the organisation. Coordinate and support Health & Safety compliance, including risk assessments, office inspections, compliance reporting, and assisting the Group Facilities Manager with H&S duties. Support ISO 14001 and ISO 27001 compliance requirements. Maintain head office security systems and records, including keyholders, alarms, security passes, and the Paxton access system. Assist local managers with the above tasks for satellite sites. Assist with the management of office leases, landlord liaison, statutory compliance, repairs, servicing, and maintenance schedules. Support the sourcing and setup of new office locations in collaboration with managers and the Head of Facilities. Coordinate contractor services, supplier agreements, procurement activities, and stock ordering to ensure cost effective and efficient facilities management. Manage office supplies, stationery, printing resources, deliveries, and procurement processes across all offices. Act as first point of contact for fleet management requirements, including trackers, repairs, maintenance, insurance claims, MID registrations, breakdown cover, fuel cards and fleet reporting. Monitor and manage Facilities Helpdesk requests and liaise with managers regarding facilities requirements. What we offer: Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well being events Free on site parking On site Gym
18/07/2026
Full time
Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and domiciliary care, from a network of offices across the UK. At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well being, and work life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. The Group Facilities Coordinator will be responsible for supporting all aspects of the facilities requirements within the business, effectively managing H&S, contractors/suppliers, procurement across all ND offices. Support the Group Facilities Manager by overseeing and managing the facilities team and day to day operation of premises and facilities services across the organisation. Assist with all aspects of legislative and Health & Safety compliance, including IOSH regulations, fire safety, risk assessments, company policies, and RIDDOR reporting where required. Protect company assets through direct influence over the facilities environment in this role, including hardware, software, systems, and information, and report any suspected security breaches or risk areas promptly. Establish and maintain positive working relationships with colleagues, contractors, and stakeholders across the organisation. Coordinate and support Health & Safety compliance, including risk assessments, office inspections, compliance reporting, and assisting the Group Facilities Manager with H&S duties. Support ISO 14001 and ISO 27001 compliance requirements. Maintain head office security systems and records, including keyholders, alarms, security passes, and the Paxton access system. Assist local managers with the above tasks for satellite sites. Assist with the management of office leases, landlord liaison, statutory compliance, repairs, servicing, and maintenance schedules. Support the sourcing and setup of new office locations in collaboration with managers and the Head of Facilities. Coordinate contractor services, supplier agreements, procurement activities, and stock ordering to ensure cost effective and efficient facilities management. Manage office supplies, stationery, printing resources, deliveries, and procurement processes across all offices. Act as first point of contact for fleet management requirements, including trackers, repairs, maintenance, insurance claims, MID registrations, breakdown cover, fuel cards and fleet reporting. Monitor and manage Facilities Helpdesk requests and liaise with managers regarding facilities requirements. What we offer: Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well being events Free on site parking On site Gym
Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Office by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrix. Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions Support the Company's operations as and when needed and any other tasks assigned by Management of the Office. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency - O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K.
18/07/2026
Full time
Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Office by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrix. Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions Support the Company's operations as and when needed and any other tasks assigned by Management of the Office. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency - O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K.
Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation. Key Duties & Responsibilities: Managing and processing helpdesk phone calls and emails Liaising with clients, customers and contract support teams Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors Uploading documents, job numbers, service hours, and contact details Supporting the operation to ensure that value for money is being secured from sub-contractors Providing effective administrative support to the wider business as and when required Skills & Experience Required: Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role Strong attention to detail and problem-solving abilities Effective communication and interpersonal skills, both verbal and written Excellent organisational and multitasking abilities Ability to work well under pressure and meet deadlines Excellent IT skills, including the use of Microsoft packages
17/07/2026
Full time
Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation. Key Duties & Responsibilities: Managing and processing helpdesk phone calls and emails Liaising with clients, customers and contract support teams Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors Uploading documents, job numbers, service hours, and contact details Supporting the operation to ensure that value for money is being secured from sub-contractors Providing effective administrative support to the wider business as and when required Skills & Experience Required: Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role Strong attention to detail and problem-solving abilities Effective communication and interpersonal skills, both verbal and written Excellent organisational and multitasking abilities Ability to work well under pressure and meet deadlines Excellent IT skills, including the use of Microsoft packages
THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand .WHAT YOU WILL BE DOINGTake initial telephone or email inquiries and troubleshooting and manage hardware, software or network problemsLog call / walk-up activityRange of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignmentsAssisting with office moves and a wide range of other possible projectsResolve more complex issues requiring detailed systems and applications knowledgeRecognise and escalate more difficult problems to Tier 3 supportInstall operating system software, patches and upgradesAnalyse , troubleshoot and resolve hardware, software and network issuesConfigure, optimise and monitor operating system software and serversLiaise with suppliers to organise repairs and other admin.Assist with and support on-site and remote EventsTHE SKILLS AND EXPERIENCE YOU NEEDExperience of the following systems and processes are highly beneficial:Fresh Service ticketing system, including back-end developmentActive Directory/Windows, Exchange Online, Azure and Office 365 AdministrationMobile Device Management platforms (Intune, Kandji )Large format printersRemote/Mobile access facilities: RDP, Outlook Web Access, VPNDell/Apple/Windows Surface HardwareMainly iPhone/iOS but some Android mobile phonesApple Macs running variety of for file storage and managementO365 Desktop Tools (Outlook, Word, Excel, etc )Network Infrastructure Understanding and TroubleshootingServer Management / Patch ManagementBackup / Restore (Tape, Virtual)The successful individual will have the following attributes:Enthusiastic approach to problem solvingCommunication: Telephone manner, email, and face to faceFlexible approach to tasksSpeaking with non-technical people, from junior positions to the most seniorTeam Player: Always happy to help others whenever and wherever neededReliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendanceTHE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
16/07/2026
Full time
THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand .WHAT YOU WILL BE DOINGTake initial telephone or email inquiries and troubleshooting and manage hardware, software or network problemsLog call / walk-up activityRange of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignmentsAssisting with office moves and a wide range of other possible projectsResolve more complex issues requiring detailed systems and applications knowledgeRecognise and escalate more difficult problems to Tier 3 supportInstall operating system software, patches and upgradesAnalyse , troubleshoot and resolve hardware, software and network issuesConfigure, optimise and monitor operating system software and serversLiaise with suppliers to organise repairs and other admin.Assist with and support on-site and remote EventsTHE SKILLS AND EXPERIENCE YOU NEEDExperience of the following systems and processes are highly beneficial:Fresh Service ticketing system, including back-end developmentActive Directory/Windows, Exchange Online, Azure and Office 365 AdministrationMobile Device Management platforms (Intune, Kandji )Large format printersRemote/Mobile access facilities: RDP, Outlook Web Access, VPNDell/Apple/Windows Surface HardwareMainly iPhone/iOS but some Android mobile phonesApple Macs running variety of for file storage and managementO365 Desktop Tools (Outlook, Word, Excel, etc )Network Infrastructure Understanding and TroubleshootingServer Management / Patch ManagementBackup / Restore (Tape, Virtual)The successful individual will have the following attributes:Enthusiastic approach to problem solvingCommunication: Telephone manner, email, and face to faceFlexible approach to tasksSpeaking with non-technical people, from junior positions to the most seniorTeam Player: Always happy to help others whenever and wherever neededReliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendanceTHE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
IT Coordinator/ Helpdesk TechnicianApplyremote type: ITlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted 30 Days Agojob requisition id: R4761 THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM . Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand. WHAT YOU WILL BE DOING Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems Log call / walk-up activity Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments Assisting with office moves and a wide range of other possible projects Resolve more complex issues requiring detailed systems and applications knowledge Recognise and escalate more difficult problems to Tier 3 support Install operating system software, patches and upgrades Analyse, troubleshoot and resolve hardware, software and network issues Configure, optimise and monitor operating system software and servers Liaise with suppliers to organise repairs and other admin. Assist with and support on-site and remote Events THE SKILLS AND EXPERIENCE YOU NEED Experience of the following systems and processes are highly beneficial: Fresh Service ticketing system, including back-end development Active Directory/Windows, Exchange Online, Azure and Office 365 Administration Mobile Device Management platforms (Intune, Kandji) Large format printers Remote/Mobile access facilities: RDP, Outlook Web Access, VPN Dell/Apple/Windows Surface Hardware Mainly iPhone/iOS but some Android mobile phones Apple Macs running variety of OS for file storage and management O365 Desktop Tools (Outlook, Word, Excel, etc) Network Infrastructure Understanding and Troubleshooting Server Management / Patch Management Backup / Restore (Tape, Virtual)The successful individual will have the following attributes: Enthusiastic approach to problem solving Communication: Telephone manner, email, and face to face Flexible approach to tasks Speaking with non-technical people, from junior positions to the most senior Team Player: Always happy to help others whenever and wherever needed Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
16/07/2026
Full time
IT Coordinator/ Helpdesk TechnicianApplyremote type: ITlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted 30 Days Agojob requisition id: R4761 THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM . Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand. WHAT YOU WILL BE DOING Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems Log call / walk-up activity Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments Assisting with office moves and a wide range of other possible projects Resolve more complex issues requiring detailed systems and applications knowledge Recognise and escalate more difficult problems to Tier 3 support Install operating system software, patches and upgrades Analyse, troubleshoot and resolve hardware, software and network issues Configure, optimise and monitor operating system software and servers Liaise with suppliers to organise repairs and other admin. Assist with and support on-site and remote Events THE SKILLS AND EXPERIENCE YOU NEED Experience of the following systems and processes are highly beneficial: Fresh Service ticketing system, including back-end development Active Directory/Windows, Exchange Online, Azure and Office 365 Administration Mobile Device Management platforms (Intune, Kandji) Large format printers Remote/Mobile access facilities: RDP, Outlook Web Access, VPN Dell/Apple/Windows Surface Hardware Mainly iPhone/iOS but some Android mobile phones Apple Macs running variety of OS for file storage and management O365 Desktop Tools (Outlook, Word, Excel, etc) Network Infrastructure Understanding and Troubleshooting Server Management / Patch Management Backup / Restore (Tape, Virtual)The successful individual will have the following attributes: Enthusiastic approach to problem solving Communication: Telephone manner, email, and face to face Flexible approach to tasks Speaking with non-technical people, from junior positions to the most senior Team Player: Always happy to help others whenever and wherever needed Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Job Description Reports to: Head of Operations Location: London, United Kingdom Company: SPOR Group Position Overview: We are seeking a dedicated and proactive Help Desk Coordinator with deep knowledge of ZOHO Desk to join our team at London headquarters. The Help Desk Coordinator will play a pivotal role in ensuring the efficient management and resolution of tickets raised to our help desk, thereby contributing to the seamless delivery of AV solutions to our valued clients. Responsibilities Ticket Management: Serve as the primary point of contact for all incoming tickets raised to the help desk, ensuring timely and accurate logging of incidents and service requests. Prioritisation and Triage: Assess the urgency and impact of each ticket, prioritise accordingly, and escalates critical issues to appropriate teams for resolution within pre defined SLAs. Communication: Maintain regular communication with clients and internal stakeholders to provide updates on ticket status, troubleshoot issues, and ensure a high level of customer satisfaction. Resolution Coordination: Coordinate with technical teams to facilitate the timely resolution of tickets, ensuring adherence to service level agreements (SLAs) and quality standards. Documentation: Maintain comprehensive documentation of tickets, resolutions, and troubleshooting steps, ensuring accuracy and completeness for future reference. Continuous Improvement: Identify opportunities for process optimisation and service improvement within the help desk function and collaborate with relevant teams to implement enhancements. Training and Support: Provide guidance and support to end users on utilising AV technology effectively, troubleshooting common issues, and maximising system performance. Qualifications Prior experience in a help desk or technical support role. Eligible to work in the UK. ZOHO Desk experience/knowledge is a core qualification. Strong communication skills, with the ability to effectively interact with clients and internal stakeholders at all levels. Excellent organisational skills and attention to detail, with the ability to manage multiple priorities in a fast paced environment. Proficiency in ticketing systems and ITIL best practices is highly desirable. A proactive and customer centric approach to problem solving, with a commitment to delivering exceptional service.
16/07/2026
Full time
Job Description Reports to: Head of Operations Location: London, United Kingdom Company: SPOR Group Position Overview: We are seeking a dedicated and proactive Help Desk Coordinator with deep knowledge of ZOHO Desk to join our team at London headquarters. The Help Desk Coordinator will play a pivotal role in ensuring the efficient management and resolution of tickets raised to our help desk, thereby contributing to the seamless delivery of AV solutions to our valued clients. Responsibilities Ticket Management: Serve as the primary point of contact for all incoming tickets raised to the help desk, ensuring timely and accurate logging of incidents and service requests. Prioritisation and Triage: Assess the urgency and impact of each ticket, prioritise accordingly, and escalates critical issues to appropriate teams for resolution within pre defined SLAs. Communication: Maintain regular communication with clients and internal stakeholders to provide updates on ticket status, troubleshoot issues, and ensure a high level of customer satisfaction. Resolution Coordination: Coordinate with technical teams to facilitate the timely resolution of tickets, ensuring adherence to service level agreements (SLAs) and quality standards. Documentation: Maintain comprehensive documentation of tickets, resolutions, and troubleshooting steps, ensuring accuracy and completeness for future reference. Continuous Improvement: Identify opportunities for process optimisation and service improvement within the help desk function and collaborate with relevant teams to implement enhancements. Training and Support: Provide guidance and support to end users on utilising AV technology effectively, troubleshooting common issues, and maximising system performance. Qualifications Prior experience in a help desk or technical support role. Eligible to work in the UK. ZOHO Desk experience/knowledge is a core qualification. Strong communication skills, with the ability to effectively interact with clients and internal stakeholders at all levels. Excellent organisational skills and attention to detail, with the ability to manage multiple priorities in a fast paced environment. Proficiency in ticketing systems and ITIL best practices is highly desirable. A proactive and customer centric approach to problem solving, with a commitment to delivering exceptional service.
Job title: AMSHelpdesk Analyst. Employment: Permanent. Location: Hybrid, Skelmersdale based. Salary: Excellent basic salary, plus on-call allowance and benefits. Working Hours: 40 hours per week. Shift Pattern: Week 1: 6am - 2.30pm, Week 2: 9am - 5.30pm, Week 3: 1.30pm - 10pm. The role will also include a rotating on call shift which will include weekends. The Role This is an entry level role for someone who is ready to step up: a recent graduate or early-career professional who has a passion for providing a great client experience, a willingness to get exposure to our SAP AMS department, and being able to grow within a well-respected global technology organisation then this role is for you. There may also be the opportunity to assist with wider projects and initiatives such as reporting, process improvement and documentation, master data management, occasional IT support and developing your own SAP functional knowledge. This is not a IT support position, this role focuses on the coordination and management of internal and external client tickets. Key Responsibilities Assist with the management of the helpdesk system by taking ownership of new ticket and email allocation and monitoring. Ensure suitable quality assurance by working with the helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers. Review all helpdesk tickets within helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve. Provide suitable initial responses to helpdesk internal and external customers in line with the agreed SLAs and governance. Gather process and IS requirements from customers and create suitable documentation in order to capture the information in a structured way. Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained. Ensure the correct utilisation types are allocated to tickets and booked correctly within helpdesk tool. Provide ticket and 1st Line support to internal and external customers within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes. Ensure the accuracy and maintenance of the data with the Helpdesk tool application. Required Skills IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint. A valid UK driving license. Enjoys working with and has an interest in learning about new technology and computer systems. Able to collaborate and coordinate with internal and external teams and customers. Previous experience in a customer service position. An analytical thinker with a good attention to detail. Good communication skills and a friendly telephone manner. Desired Skills An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics would be beneficial but not required. Previous experience within a similar SAP / Technology support environment. A degree in an STEM or Computer Science related field. Benefits 24 days holiday Paid birthday day off Paid volunteer day Holiday buy & sell Bupa private healthcare 5% employer matched pension contribution Life insurance 4x annual salary Electric car lease scheme Funded social events Investment in personal development You choose the charity we make the financial contribution CSR initiatives And much more! We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.
16/07/2026
Full time
Job title: AMSHelpdesk Analyst. Employment: Permanent. Location: Hybrid, Skelmersdale based. Salary: Excellent basic salary, plus on-call allowance and benefits. Working Hours: 40 hours per week. Shift Pattern: Week 1: 6am - 2.30pm, Week 2: 9am - 5.30pm, Week 3: 1.30pm - 10pm. The role will also include a rotating on call shift which will include weekends. The Role This is an entry level role for someone who is ready to step up: a recent graduate or early-career professional who has a passion for providing a great client experience, a willingness to get exposure to our SAP AMS department, and being able to grow within a well-respected global technology organisation then this role is for you. There may also be the opportunity to assist with wider projects and initiatives such as reporting, process improvement and documentation, master data management, occasional IT support and developing your own SAP functional knowledge. This is not a IT support position, this role focuses on the coordination and management of internal and external client tickets. Key Responsibilities Assist with the management of the helpdesk system by taking ownership of new ticket and email allocation and monitoring. Ensure suitable quality assurance by working with the helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers. Review all helpdesk tickets within helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve. Provide suitable initial responses to helpdesk internal and external customers in line with the agreed SLAs and governance. Gather process and IS requirements from customers and create suitable documentation in order to capture the information in a structured way. Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained. Ensure the correct utilisation types are allocated to tickets and booked correctly within helpdesk tool. Provide ticket and 1st Line support to internal and external customers within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes. Ensure the accuracy and maintenance of the data with the Helpdesk tool application. Required Skills IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint. A valid UK driving license. Enjoys working with and has an interest in learning about new technology and computer systems. Able to collaborate and coordinate with internal and external teams and customers. Previous experience in a customer service position. An analytical thinker with a good attention to detail. Good communication skills and a friendly telephone manner. Desired Skills An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics would be beneficial but not required. Previous experience within a similar SAP / Technology support environment. A degree in an STEM or Computer Science related field. Benefits 24 days holiday Paid birthday day off Paid volunteer day Holiday buy & sell Bupa private healthcare 5% employer matched pension contribution Life insurance 4x annual salary Electric car lease scheme Funded social events Investment in personal development You choose the charity we make the financial contribution CSR initiatives And much more! We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.
FM Helpdesk Coordinator Central London The Role: One of London's prestigious private estates, managing over 1 million sq ft of commercial and residential property in the heart of London is looking for a FM helpdesk coordinator. With nearly a century of history, the estate is renowned for creating vibrant, characterful spaces that blend heritage with modern design. Key Responsibilities To be responsible for the operation and administration of the FM Helpdesk, ensuring all external (tenant) and internal queries are acknowledged, assigned and resolved in a timely manner. To ensure that all PPM/Reactive and quoted works are scheduled and completed with all subsequent documentation provided. To co-ordinate and manage the FM helpdesk function across the portfolio. To respond and communicate in an effective and timely manner to all issues/queries or task raised by tenants, wider FM Team, contractors/suppliers, Asset Managers or senior management. Advise and guide the Maintenance and Facilities team on the raising and closing of reactive, PPM and scheduled job requests within the FM Helpdesk department. Responding appropriately to emergencies, or urgent issues, as they arise. Ability to assess risk and escalate if deemed necessary Assist the Facilities team in raising purchase orders and the subsequent processing of the associated invoices at Head Office. Assist the FM admin manager to collate information to produce quarterly reports across various lines. Ability to build strong working relationships across various internal and external teams and departments. Assist Facilities Portfolio Managers in delivering proactive and solution-focused approach for FM services to sites. Any other ad-hoc tasks assigned by the Facilities Admin Manager including assisting with delivery of departmental projects. Ensure Maintenance team and service providers follow Company Health & Safety standards and adhere to legislation, minimising risks to staff, contractors and our properties. Ensure supplier details for Facilities and Health and Safety are maintained effectively, including filing of all associated service provider and compliance documentation. Ensure all RAMS and Work permits have been submitted before works commence.
15/07/2026
Full time
FM Helpdesk Coordinator Central London The Role: One of London's prestigious private estates, managing over 1 million sq ft of commercial and residential property in the heart of London is looking for a FM helpdesk coordinator. With nearly a century of history, the estate is renowned for creating vibrant, characterful spaces that blend heritage with modern design. Key Responsibilities To be responsible for the operation and administration of the FM Helpdesk, ensuring all external (tenant) and internal queries are acknowledged, assigned and resolved in a timely manner. To ensure that all PPM/Reactive and quoted works are scheduled and completed with all subsequent documentation provided. To co-ordinate and manage the FM helpdesk function across the portfolio. To respond and communicate in an effective and timely manner to all issues/queries or task raised by tenants, wider FM Team, contractors/suppliers, Asset Managers or senior management. Advise and guide the Maintenance and Facilities team on the raising and closing of reactive, PPM and scheduled job requests within the FM Helpdesk department. Responding appropriately to emergencies, or urgent issues, as they arise. Ability to assess risk and escalate if deemed necessary Assist the Facilities team in raising purchase orders and the subsequent processing of the associated invoices at Head Office. Assist the FM admin manager to collate information to produce quarterly reports across various lines. Ability to build strong working relationships across various internal and external teams and departments. Assist Facilities Portfolio Managers in delivering proactive and solution-focused approach for FM services to sites. Any other ad-hoc tasks assigned by the Facilities Admin Manager including assisting with delivery of departmental projects. Ensure Maintenance team and service providers follow Company Health & Safety standards and adhere to legislation, minimising risks to staff, contractors and our properties. Ensure supplier details for Facilities and Health and Safety are maintained effectively, including filing of all associated service provider and compliance documentation. Ensure all RAMS and Work permits have been submitted before works commence.
Responsibilities Coordinate the capture, organization, and validation of asset data required for Computerized Maintenance Management Systems (CMMS) and digital handover deliverables Develop and maintain structured asset registers, equipment lists, location hierarchies, and associated metadata in alignment with client and project requirements Review BIM models to identify maintainable assets and ensure asset information is accurately assigned to model elements Coordinate asset parameters, classification codes, naming conventions, tag numbers, and equipment attributes across BIM models and data schedules Extract, clean, transform, and prepare BIM-based asset data for import into CMMS or facilities management systems Support the mapping of BIM asset data to CMMS fields, templates, and operational data requirements Perform quality checks on asset information, COBie data, schedules, and model-based deliverables to confirm completeness, consistency, and accuracy Coordinate with BIM, Digital Design, Engineering, Construction, Commissioning, and Operations teams to resolve asset data gaps or inconsistencies Support the integration of asset information with operations and maintenance documentation, manuals, warranties, spare parts data, and commissioning records Prepare CMMS data upload files, validation reports, asset data trackers, and digital handover documentation Assist in defining and applying asset information standards, data templates, coding structures, and workflows for BIM-to-CMMS delivery Participate in coordination meetings with internal teams, clients, contractors, and facilities management stakeholders to support asset data readiness Maintain organized records of asset data submissions, model exports, review comments, data validation results, and approval status Support continuous improvement of BIM asset data workflows, CMMS data processes, and digital handover procedures Required Skills Technically qualified with BIM authoring, model coordination, and/or asset data management tools Experience or familiarity with CMMS platforms, asset information systems, facilities management data, or digital handover processes Competency with Microsoft Office products, especially Excel, and other data management or communication tools Working knowledge of BIM processes & asset classification in an architecture & engineering or facilities management field. Ability to review, organize, validate, and manage large sets of technical asset data Excellent communication skills, attention to detail, and strong organizational traits are essential Ability to work collaboratively across multidisciplinary project teams Experience with Revit, Navisworks, BIM 360 / Autodesk Construction Cloud, or similar BIM coordination platforms Experience preparing or reviewing COBie, asset registers, equipment schedules, or CMMS import templates Understanding of ISO 19650, asset information requirements, digital handover standards, or facilities management workflows Familiarity with Maximo, Archibus, Planon, Infor EAM, or other CMMS / CAFM platforms Experience supporting infrastructure, building systems, transportation, healthcare, or mission-critical facility projects Required Qualifications Technical degree or a combination of education and related industry experience A minimum of 5 years digital design (BIM element authoring) experience Comprehensive understanding of all discipline relations and operations of building systems Advanced skillset of 3D design software and document management infrastructure Advanced skillset of 3D Coordination tools Advanced skillset of Microsoft Office products and communication tools Familiar with industry standards and practices, along with discipline codes and specifications Familiar with basic automation and programming applications for efficiencies Familiar with 3D design software add-ins and supporting applications Familiar with content creation and management concepts Superior client service, communication, and presentation skills are essential Demonstrate strong analytical and problem-solving skills to effectively serve as a first line of technical support Primary Location United Kingdom-England-London Other Locations United Kingdom-Scotland-Glasgow, United Kingdom-England-Manchester Schedule Full-time Employee Status Regular BusinessClass : Building Mechanical Job Posting At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
13/07/2026
Full time
Responsibilities Coordinate the capture, organization, and validation of asset data required for Computerized Maintenance Management Systems (CMMS) and digital handover deliverables Develop and maintain structured asset registers, equipment lists, location hierarchies, and associated metadata in alignment with client and project requirements Review BIM models to identify maintainable assets and ensure asset information is accurately assigned to model elements Coordinate asset parameters, classification codes, naming conventions, tag numbers, and equipment attributes across BIM models and data schedules Extract, clean, transform, and prepare BIM-based asset data for import into CMMS or facilities management systems Support the mapping of BIM asset data to CMMS fields, templates, and operational data requirements Perform quality checks on asset information, COBie data, schedules, and model-based deliverables to confirm completeness, consistency, and accuracy Coordinate with BIM, Digital Design, Engineering, Construction, Commissioning, and Operations teams to resolve asset data gaps or inconsistencies Support the integration of asset information with operations and maintenance documentation, manuals, warranties, spare parts data, and commissioning records Prepare CMMS data upload files, validation reports, asset data trackers, and digital handover documentation Assist in defining and applying asset information standards, data templates, coding structures, and workflows for BIM-to-CMMS delivery Participate in coordination meetings with internal teams, clients, contractors, and facilities management stakeholders to support asset data readiness Maintain organized records of asset data submissions, model exports, review comments, data validation results, and approval status Support continuous improvement of BIM asset data workflows, CMMS data processes, and digital handover procedures Required Skills Technically qualified with BIM authoring, model coordination, and/or asset data management tools Experience or familiarity with CMMS platforms, asset information systems, facilities management data, or digital handover processes Competency with Microsoft Office products, especially Excel, and other data management or communication tools Working knowledge of BIM processes & asset classification in an architecture & engineering or facilities management field. Ability to review, organize, validate, and manage large sets of technical asset data Excellent communication skills, attention to detail, and strong organizational traits are essential Ability to work collaboratively across multidisciplinary project teams Experience with Revit, Navisworks, BIM 360 / Autodesk Construction Cloud, or similar BIM coordination platforms Experience preparing or reviewing COBie, asset registers, equipment schedules, or CMMS import templates Understanding of ISO 19650, asset information requirements, digital handover standards, or facilities management workflows Familiarity with Maximo, Archibus, Planon, Infor EAM, or other CMMS / CAFM platforms Experience supporting infrastructure, building systems, transportation, healthcare, or mission-critical facility projects Required Qualifications Technical degree or a combination of education and related industry experience A minimum of 5 years digital design (BIM element authoring) experience Comprehensive understanding of all discipline relations and operations of building systems Advanced skillset of 3D design software and document management infrastructure Advanced skillset of 3D Coordination tools Advanced skillset of Microsoft Office products and communication tools Familiar with industry standards and practices, along with discipline codes and specifications Familiar with basic automation and programming applications for efficiencies Familiar with 3D design software add-ins and supporting applications Familiar with content creation and management concepts Superior client service, communication, and presentation skills are essential Demonstrate strong analytical and problem-solving skills to effectively serve as a first line of technical support Primary Location United Kingdom-England-London Other Locations United Kingdom-Scotland-Glasgow, United Kingdom-England-Manchester Schedule Full-time Employee Status Regular BusinessClass : Building Mechanical Job Posting At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
Salary: £29,000 Hours: Permanent, Monday to Friday, 8:30am - 5:30pm 40 Hrs At Anabas, our vision is simple: to provide forward thinking Facilities Management solutions with passion, delivering a world class service tailored to the unique needs of our diverse client base. We are seeking a full time Helpdesk Coordinator to join our fast paced team in White City London. The Role As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You'll manage the scheduling of engineers and sub contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly. Key Responsibilities Helpdesk call and mailbox management - answering callers and email requests or enquiries accordingly and in line with contractual arrangements. Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor. Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly. Ordering of materials and equipment as required. Manage, prepare and submit quotations within required SLA on behalf of the FM team. Responsible for completing client and internal reports from QFM. Management of purchase ordering on SAGE. Raising purchase orders and completing accurate goods receipting of invoices as required. Monthly reporting on statutory and mandatory compliance of PPMs. Assist the technical team and FMs with reviewing contractor management - obtaining and reviewing insurance documents, training certificates, risk assessments and booking in attendances at site with site leads. Complete any other helpdesk related tasks to support our client and wider FM team, as required. Liaise with the central helpdesk team based in Darlington on a regular basis. Be prepared to participate in an on call rota in conjunction with the central helpdesk. About You We're looking for someone who is proactive, professional, and highly organised. You'll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do. Previous office experience in a similar role Strong communication skills, able to manage customer expectations Excellent organisational skills with the ability to prioritise effectively Confident IT user (Microsoft Office, email, CAFM systems, or similar) A positive team player with a flexible, can do approach Reliable, self motivated, and committed to delivering work to a high standard What We Offer 33 days annual leave (including Bank Holidays) Employee Assistance Programme Recognition and Reward scheme Cycle to Work scheme Recommend a Friend scheme Company events Aviva Digital GP service Training and development opportunities Subsidised gym membership Access to healthy snacks and drinks If you're passionate about supporting people, solving problems, and working as part of a collaborative team, we'd love to hear from you.
12/07/2026
Full time
Salary: £29,000 Hours: Permanent, Monday to Friday, 8:30am - 5:30pm 40 Hrs At Anabas, our vision is simple: to provide forward thinking Facilities Management solutions with passion, delivering a world class service tailored to the unique needs of our diverse client base. We are seeking a full time Helpdesk Coordinator to join our fast paced team in White City London. The Role As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You'll manage the scheduling of engineers and sub contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly. Key Responsibilities Helpdesk call and mailbox management - answering callers and email requests or enquiries accordingly and in line with contractual arrangements. Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor. Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly. Ordering of materials and equipment as required. Manage, prepare and submit quotations within required SLA on behalf of the FM team. Responsible for completing client and internal reports from QFM. Management of purchase ordering on SAGE. Raising purchase orders and completing accurate goods receipting of invoices as required. Monthly reporting on statutory and mandatory compliance of PPMs. Assist the technical team and FMs with reviewing contractor management - obtaining and reviewing insurance documents, training certificates, risk assessments and booking in attendances at site with site leads. Complete any other helpdesk related tasks to support our client and wider FM team, as required. Liaise with the central helpdesk team based in Darlington on a regular basis. Be prepared to participate in an on call rota in conjunction with the central helpdesk. About You We're looking for someone who is proactive, professional, and highly organised. You'll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do. Previous office experience in a similar role Strong communication skills, able to manage customer expectations Excellent organisational skills with the ability to prioritise effectively Confident IT user (Microsoft Office, email, CAFM systems, or similar) A positive team player with a flexible, can do approach Reliable, self motivated, and committed to delivering work to a high standard What We Offer 33 days annual leave (including Bank Holidays) Employee Assistance Programme Recognition and Reward scheme Cycle to Work scheme Recommend a Friend scheme Company events Aviva Digital GP service Training and development opportunities Subsidised gym membership Access to healthy snacks and drinks If you're passionate about supporting people, solving problems, and working as part of a collaborative team, we'd love to hear from you.
United Infrastructure Connected
Warrington, Cheshire
The Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels. The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism. Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role. Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A Level standard or equivalent (desirable). Benefits Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parkingWellness programmes Equal Opportunities Statement-At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know- we want this to be the best possible experience for you.
10/07/2026
Full time
The Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels. The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism. Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role. Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A Level standard or equivalent (desirable). Benefits Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parkingWellness programmes Equal Opportunities Statement-At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know- we want this to be the best possible experience for you.
Helpdesk CoordinatorApplylocations: Warrington - Clearwater 4time type: Full timeposted on: Posted Todayjob requisition id: JR100960United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job Advert DescriptionUnited Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.Job DescriptionThe Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem-solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels.The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism.Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow-up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front-line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role.Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A-Level standard or equivalent (desirable).Additional information Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parking Wellness programmesJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
10/07/2026
Full time
Helpdesk CoordinatorApplylocations: Warrington - Clearwater 4time type: Full timeposted on: Posted Todayjob requisition id: JR100960United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job Advert DescriptionUnited Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.Job DescriptionThe Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem-solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels.The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism.Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow-up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front-line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role.Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A-Level standard or equivalent (desirable).Additional information Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parking Wellness programmesJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
The Helpdesk Coordinator at United Infrastructure in Warrington is responsible for managing incoming service requests, coordinating work orders, and supporting delivery teams to ensure services meet SLAs and KPIs. You will log tasks accurately, triage requests, and maintain clear communication with clients, engineers, and internal teams while adhering to health and safety guidelines. A-Level education and CAFM experience are preferred.
10/07/2026
Full time
The Helpdesk Coordinator at United Infrastructure in Warrington is responsible for managing incoming service requests, coordinating work orders, and supporting delivery teams to ensure services meet SLAs and KPIs. You will log tasks accurately, triage requests, and maintain clear communication with clients, engineers, and internal teams while adhering to health and safety guidelines. A-Level education and CAFM experience are preferred.
BGIS is a progressive organisation within the Engineering sector, delivering electrical and mechanical services across commercial properties. The Helpdesk Administrator supports the Contract Support team by processing documentation accurately and providing excellent service to clients and internal teams. The role involves coordinating via the Concept Evolution system, maintaining files, and ensuring compliance with Health & Safety documentation.
10/07/2026
Full time
BGIS is a progressive organisation within the Engineering sector, delivering electrical and mechanical services across commercial properties. The Helpdesk Administrator supports the Contract Support team by processing documentation accurately and providing excellent service to clients and internal teams. The role involves coordinating via the Concept Evolution system, maintaining files, and ensuring compliance with Health & Safety documentation.
Successionwealth is seeking a Localities Assistant for their Plymouth office, enhancing front-of-house duties and office administration. The ideal candidate will enjoy delivering outstanding service while efficiently managing various office responsibilities. This role is essential in creating a welcoming experience for clients and colleagues alike, contributing directly to the efficiency of daily office operations. Competitive salary and robust benefits package provided.
09/07/2026
Full time
Successionwealth is seeking a Localities Assistant for their Plymouth office, enhancing front-of-house duties and office administration. The ideal candidate will enjoy delivering outstanding service while efficiently managing various office responsibilities. This role is essential in creating a welcoming experience for clients and colleagues alike, contributing directly to the efficiency of daily office operations. Competitive salary and robust benefits package provided.
Role description Arcadis is looking for a BIM Coordinator to join its growing team.In this role, you will oversee and guide the BIM production team while collaborating with various groups, including Architectural teams across sectors such as Healthcare, Education, and Residential. You will also coordinate cross-discipline with Civil Engineers, Structural Engineers, and MEP professionals. As a BIM Coordinator, you will contribute to Arcadis' broader mission of fostering cross-sector synergy-connecting Places, Mobility, and Resilience. Your work will focus on empowering global work sharing, driving standardisation and optimisation, and facilitating collaboration across sectors. You will also play a key role in harnessing project data throughout its lifecycle. Role accountabilities Provide support to the production team as they develop project BIM deliverables, ensuring alignment with Arcadis standards and best practices. When necessary, ensure compliance with client specific standards based on the project's requirements. Oversee BIM deliverables to ensure that they meet client/project requirements. Author and review BIM Execution Plans that align with established standards and procedures. Oversee the daily management of BIM project models, including regular reviews, audits, and updates of Autodesk Revit projects. Ensure compliance with office and client standards, maintain the required Level of Development, and enforce proper modeling and documentation practices. Successfully complete assigned BIM support role tasks within budget and project deadlines. Maintain records of coordination activities, including clash resolutions and decisions made during meetings. Manage Autodesk Construction Cloud (ACC) projects, user administration, and model upgrades. Work closely with project managers to anticipate upcoming BIM Services needs. Collaborate with project teams to ensure the support and educational needs of staff and projects are met. Assist in establishing clash detection workflows, processes, and best practices for the project team. Prepare and distribute clash detection reports with clear documentation of findings, resolutions, and follow up actions. Make optimal use of software capabilities and suggest enhancements or adjustments to software tools and BIM models to optimise workflows. Qualifications & Experience Minimum 2-3 years of relevant experience with BIM coordination, clash detection, or a similar role. Completion of a relevant diploma or degree program from an accredited college or university. Strong knowledge of and proven practical background in Autodesk Revit and related BIM software and related software and hardware. Strong knowledge of and proven practical background in Autodesk Construction Cloud and its related modules. Experience in the use of Common Data Environments. Must be an articulate, passionate, and persuasive communicator who is able to convey BIM concepts to others. Must demonstrate a collaborative attitude to thrive in a team oriented work environment. Effective interpersonal skills. Excellent communication skills to facilitate coordination meetings and interact with multidisciplinary teams. Strong understanding of BIM (Building Information Modeling) principles and workflows. Knowledge of industry standards such as ISO 19650 and other associated BIM related guidelines and standards. Ability to work collaboratively with designers, engineers, and project managers to achieve project objectives. Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
08/07/2026
Full time
Role description Arcadis is looking for a BIM Coordinator to join its growing team.In this role, you will oversee and guide the BIM production team while collaborating with various groups, including Architectural teams across sectors such as Healthcare, Education, and Residential. You will also coordinate cross-discipline with Civil Engineers, Structural Engineers, and MEP professionals. As a BIM Coordinator, you will contribute to Arcadis' broader mission of fostering cross-sector synergy-connecting Places, Mobility, and Resilience. Your work will focus on empowering global work sharing, driving standardisation and optimisation, and facilitating collaboration across sectors. You will also play a key role in harnessing project data throughout its lifecycle. Role accountabilities Provide support to the production team as they develop project BIM deliverables, ensuring alignment with Arcadis standards and best practices. When necessary, ensure compliance with client specific standards based on the project's requirements. Oversee BIM deliverables to ensure that they meet client/project requirements. Author and review BIM Execution Plans that align with established standards and procedures. Oversee the daily management of BIM project models, including regular reviews, audits, and updates of Autodesk Revit projects. Ensure compliance with office and client standards, maintain the required Level of Development, and enforce proper modeling and documentation practices. Successfully complete assigned BIM support role tasks within budget and project deadlines. Maintain records of coordination activities, including clash resolutions and decisions made during meetings. Manage Autodesk Construction Cloud (ACC) projects, user administration, and model upgrades. Work closely with project managers to anticipate upcoming BIM Services needs. Collaborate with project teams to ensure the support and educational needs of staff and projects are met. Assist in establishing clash detection workflows, processes, and best practices for the project team. Prepare and distribute clash detection reports with clear documentation of findings, resolutions, and follow up actions. Make optimal use of software capabilities and suggest enhancements or adjustments to software tools and BIM models to optimise workflows. Qualifications & Experience Minimum 2-3 years of relevant experience with BIM coordination, clash detection, or a similar role. Completion of a relevant diploma or degree program from an accredited college or university. Strong knowledge of and proven practical background in Autodesk Revit and related BIM software and related software and hardware. Strong knowledge of and proven practical background in Autodesk Construction Cloud and its related modules. Experience in the use of Common Data Environments. Must be an articulate, passionate, and persuasive communicator who is able to convey BIM concepts to others. Must demonstrate a collaborative attitude to thrive in a team oriented work environment. Effective interpersonal skills. Excellent communication skills to facilitate coordination meetings and interact with multidisciplinary teams. Strong understanding of BIM (Building Information Modeling) principles and workflows. Knowledge of industry standards such as ISO 19650 and other associated BIM related guidelines and standards. Ability to work collaboratively with designers, engineers, and project managers to achieve project objectives. Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
IT Project Support Coordinator Sector: Local Government Project: Windows 11 Desktop Refresh Rate: £350 per day IR35: Inside IR35 Contract: 3 months Start: Immediate Working pattern: Hybrid, 2 days per week onsite Role Overview A Local Government organisation is seeking a hands on IT Project Support Coordinator to support the delivery of a Windows 11 desktop refresh programme. This is an operational coordination role, not a technical engineering position. The focus is on scheduling, deployment logistics, data accuracy, user engagement and issue tracking across a multi site rollout. You will own the day to day operational workload, ensuring the deployment runs smoothly and allowing senior leadership to focus on governance, risk and decision making. Key Responsibilities Coordinate deployment schedules across users and locations Maintain accurate trackers, inventories, logs and deployment data Manage user communications around bookings, device swaps and changes Support rollout logistics including hardware readiness and validation Track issues, actions and dependencies and elevate where required Work with engineers, service desk, suppliers and business users Support progress reporting and deployment updates Essential Skills and Experience Strong project support or coordination experience on IT projects Proven experience supporting desktop refreshes, OS migrations or device rollouts Excellent organisational and administrative skills Confident using spreadsheets, trackers and deployment data Strong user-facing communication skills Able to manage workload independently with high attention to detail Desirable Skills Familiarity with Windows 10 or Windows 11 environments Exposure to desktop hardware and peripherals Experience using service desk tools such as ServiceNow Experience producing user communications or deployment guidance Experience working in Local Government or multi site organisations Personal Attributes Highly organised and methodical Comfortable in fast paced rollout environments Strong stakeholder awareness Calm under pressure during deployment phases Reliable, proactive and delivery focused Rates depend on experience and client requirements
07/07/2026
Full time
IT Project Support Coordinator Sector: Local Government Project: Windows 11 Desktop Refresh Rate: £350 per day IR35: Inside IR35 Contract: 3 months Start: Immediate Working pattern: Hybrid, 2 days per week onsite Role Overview A Local Government organisation is seeking a hands on IT Project Support Coordinator to support the delivery of a Windows 11 desktop refresh programme. This is an operational coordination role, not a technical engineering position. The focus is on scheduling, deployment logistics, data accuracy, user engagement and issue tracking across a multi site rollout. You will own the day to day operational workload, ensuring the deployment runs smoothly and allowing senior leadership to focus on governance, risk and decision making. Key Responsibilities Coordinate deployment schedules across users and locations Maintain accurate trackers, inventories, logs and deployment data Manage user communications around bookings, device swaps and changes Support rollout logistics including hardware readiness and validation Track issues, actions and dependencies and elevate where required Work with engineers, service desk, suppliers and business users Support progress reporting and deployment updates Essential Skills and Experience Strong project support or coordination experience on IT projects Proven experience supporting desktop refreshes, OS migrations or device rollouts Excellent organisational and administrative skills Confident using spreadsheets, trackers and deployment data Strong user-facing communication skills Able to manage workload independently with high attention to detail Desirable Skills Familiarity with Windows 10 or Windows 11 environments Exposure to desktop hardware and peripherals Experience using service desk tools such as ServiceNow Experience producing user communications or deployment guidance Experience working in Local Government or multi site organisations Personal Attributes Highly organised and methodical Comfortable in fast paced rollout environments Strong stakeholder awareness Calm under pressure during deployment phases Reliable, proactive and delivery focused Rates depend on experience and client requirements
