IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
27/06/2026
Full time
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
McAllister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting edge trenchless technologies and turnkey services. We solve tough challenges in water, sewer, and industrial infrastructure within a fast paced, safety first culture. Role Overview The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business. You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition. Key Responsibilities Tier 2 Support: Provide on site troubleshooting for hardware, software, access, and connectivity issues. Service Desk: Log, track, and resolve incidents and service requests within Freshservice. Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365. Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security. Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper V, VMware). Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding. Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations. Requirements Experience: 2+ years of hands on Tier 2 IT support experience. Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (NinjaOne), and Freshservice. Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper V/VMware). Core Skills: Strong troubleshooting, communication, and customer service skills with a process driven mindset. Mobility: Valid UK driving licence and willingness to travel up to 50%. Qualifications GCSEs (or equivalent) in English and Maths Basic computer and networking knowledge Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
26/06/2026
Full time
McAllister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting edge trenchless technologies and turnkey services. We solve tough challenges in water, sewer, and industrial infrastructure within a fast paced, safety first culture. Role Overview The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business. You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition. Key Responsibilities Tier 2 Support: Provide on site troubleshooting for hardware, software, access, and connectivity issues. Service Desk: Log, track, and resolve incidents and service requests within Freshservice. Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365. Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security. Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper V, VMware). Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding. Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations. Requirements Experience: 2+ years of hands on Tier 2 IT support experience. Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (NinjaOne), and Freshservice. Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper V/VMware). Core Skills: Strong troubleshooting, communication, and customer service skills with a process driven mindset. Mobility: Valid UK driving licence and willingness to travel up to 50%. Qualifications GCSEs (or equivalent) in English and Maths Basic computer and networking knowledge Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
26/06/2026
Full time
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
ICT Consultant Bromley £28,000 - £33,000 Travel between school sites may be required. Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust in Bromley. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £28,000 - £33,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have three brands under the Transforming Learning Group - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
26/06/2026
Full time
ICT Consultant Bromley £28,000 - £33,000 Travel between school sites may be required. Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust in Bromley. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £28,000 - £33,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have three brands under the Transforming Learning Group - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
IT Support Technician Location: Northampton Hours: Full-Time, Permanent Salary: £24,000 per annum DOE+ Start Your IT Career with Us Are you passionate about technology and looking for the perfect opportunity to kick-start or develop your IT career? We're looking for a friendly, enthusiastic and motivated IT Support Technician to join a growing team in Northampton. This is a fantastic opportunity for someone early in their IT journey who wants to gain hands-on experience, learn from experienced colleagues and build a long-term career in technology. You'll be the first point of contact for IT support across the Group, helping colleagues solve technical issues, setting up equipment and ensuring everyone has the tools they need to work effectively. No two days are the same, and you'll gain exposure to a wide range of technologies, systems and projects. What You'll Be Doing Providing first-line IT support to colleagues across the Group Troubleshooting hardware, software and user issues Setting up and configuring laptops, desktops, mobile phones and tablets Installing and updating software and applications Creating and managing user accounts and permissions Monitoring and checking backup systems Supporting new starters with IT equipment and account setup Maintaining IT equipment records and documentation Escalating more complex issues where appropriate Delivering excellent customer service and technical support What We're Looking For You don't need years of experience - we're more interested in your attitude, enthusiasm and willingness to learn. You'll be someone who: -A genuine interest in IT and technology-Enjoys helping people and solving problems-Has strong communication and customer service skills-Organised, reliable and proactive-Keen to learn new skills and develop professionally-Can work independently and as part of a team-Has a basic understanding of Windows PCs, Microsoft Office and common IT hardware Essential Requirements Full UK driving licence Access to your own vehicle Willingness to travel occasionally to other company locations, including Retford Basic knowledge of computer systems and IT equipment Desirable Skills & Experience Previous experience in an IT support, helpdesk or customer-facing role Experience with Microsoft 365 Experience setting up PCs, laptops, phones or tablets Relevant IT qualifications, certifications or college courses What You'll Get in Return Salary up to £28,000 depending on experience A genuine opportunity to build a career in IT Ongoing training and professional development Exposure to a broad range of technologies and business systems Supportive and approachable team environment Company pension scheme 25 days holiday plus bank holidays Free on-site parking Additional Information This is a fully office-based role in Northampton, Monday to Friday. Occasional travel to National and International office will be required occasionally. Ready to take the next step in your IT career? Apply today and become part of a team where you'll learn, grow and make a real impact from day one.
26/06/2026
Full time
IT Support Technician Location: Northampton Hours: Full-Time, Permanent Salary: £24,000 per annum DOE+ Start Your IT Career with Us Are you passionate about technology and looking for the perfect opportunity to kick-start or develop your IT career? We're looking for a friendly, enthusiastic and motivated IT Support Technician to join a growing team in Northampton. This is a fantastic opportunity for someone early in their IT journey who wants to gain hands-on experience, learn from experienced colleagues and build a long-term career in technology. You'll be the first point of contact for IT support across the Group, helping colleagues solve technical issues, setting up equipment and ensuring everyone has the tools they need to work effectively. No two days are the same, and you'll gain exposure to a wide range of technologies, systems and projects. What You'll Be Doing Providing first-line IT support to colleagues across the Group Troubleshooting hardware, software and user issues Setting up and configuring laptops, desktops, mobile phones and tablets Installing and updating software and applications Creating and managing user accounts and permissions Monitoring and checking backup systems Supporting new starters with IT equipment and account setup Maintaining IT equipment records and documentation Escalating more complex issues where appropriate Delivering excellent customer service and technical support What We're Looking For You don't need years of experience - we're more interested in your attitude, enthusiasm and willingness to learn. You'll be someone who: -A genuine interest in IT and technology-Enjoys helping people and solving problems-Has strong communication and customer service skills-Organised, reliable and proactive-Keen to learn new skills and develop professionally-Can work independently and as part of a team-Has a basic understanding of Windows PCs, Microsoft Office and common IT hardware Essential Requirements Full UK driving licence Access to your own vehicle Willingness to travel occasionally to other company locations, including Retford Basic knowledge of computer systems and IT equipment Desirable Skills & Experience Previous experience in an IT support, helpdesk or customer-facing role Experience with Microsoft 365 Experience setting up PCs, laptops, phones or tablets Relevant IT qualifications, certifications or college courses What You'll Get in Return Salary up to £28,000 depending on experience A genuine opportunity to build a career in IT Ongoing training and professional development Exposure to a broad range of technologies and business systems Supportive and approachable team environment Company pension scheme 25 days holiday plus bank holidays Free on-site parking Additional Information This is a fully office-based role in Northampton, Monday to Friday. Occasional travel to National and International office will be required occasionally. Ready to take the next step in your IT career? Apply today and become part of a team where you'll learn, grow and make a real impact from day one.
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. 1 to 2 years of professional experience in a similar role Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch. The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm. You may be occasionally asked to cover weekend shifts as and when needed. This is an office based role at Krome's HQ in Chertsey (Surrey). However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
26/06/2026
Full time
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. 1 to 2 years of professional experience in a similar role Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch. The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm. You may be occasionally asked to cover weekend shifts as and when needed. This is an office based role at Krome's HQ in Chertsey (Surrey). However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
26/06/2026
Full time
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
Operations Technician Department: Service Management Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £26,228 / year Description Are you an Operations Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As an Operations Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA's you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA's. We are looking for an IT Support Technician who has excellent problem-solving skills with the ability to understand client concerns and the impact it has on their activities. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture, leveraging AI driven solutions to enhance our products, processes and decision making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. What You'll Do There will be a strong customer service focus to your role and good communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. Please Note: this role is focused on IT operations & application support (diagnosing & resolving client issues) and isn't a cyber security position. About You Computer literate, with some experience of operating systems and/or PCs. Excellent customer service skills, being able to empathise with clients is a must! Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus. GCSE A-C in Maths and English, or equivalent. Be able to demonstrate you are a team player, as well as being able to work on your own initiative. Adaptable, flexible and able to work to agreed deadlines (SLA's). Passionate and possess a willingness to learn. Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. Beneficial Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. What You'll Get Salary The salary for the role of Operations Technician pays £26,228 per annum, providing a fantastic opportunity for career progression through CDL's clearly defined career framework (progression.cdl.co.uk/). Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running. Excellent training and development platform. Opportunities for career progression. Health and Wellbeing Programme. Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance. Electric Vehicle Scheme. Established Recognition Award System. Great Parental Benefits. Diversity and Inclusion network. Pension scheme. Community projects and volunteer days. Refer a friend bonus. On-site free parking. Open plan modern offices. Quiet Spaces are also available. Shuttle bus to and from the station. Subsidised restaurant. Games room, pool & table tennis tables and chill out zone. Annual Hackathon & Deep Racer Events. Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site. Cycle to work scheme. Shower and dry rooms. Diversity and Inclusion We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
26/06/2026
Full time
Operations Technician Department: Service Management Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £26,228 / year Description Are you an Operations Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As an Operations Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA's you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA's. We are looking for an IT Support Technician who has excellent problem-solving skills with the ability to understand client concerns and the impact it has on their activities. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture, leveraging AI driven solutions to enhance our products, processes and decision making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. What You'll Do There will be a strong customer service focus to your role and good communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. Please Note: this role is focused on IT operations & application support (diagnosing & resolving client issues) and isn't a cyber security position. About You Computer literate, with some experience of operating systems and/or PCs. Excellent customer service skills, being able to empathise with clients is a must! Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus. GCSE A-C in Maths and English, or equivalent. Be able to demonstrate you are a team player, as well as being able to work on your own initiative. Adaptable, flexible and able to work to agreed deadlines (SLA's). Passionate and possess a willingness to learn. Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. Beneficial Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. What You'll Get Salary The salary for the role of Operations Technician pays £26,228 per annum, providing a fantastic opportunity for career progression through CDL's clearly defined career framework (progression.cdl.co.uk/). Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running. Excellent training and development platform. Opportunities for career progression. Health and Wellbeing Programme. Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance. Electric Vehicle Scheme. Established Recognition Award System. Great Parental Benefits. Diversity and Inclusion network. Pension scheme. Community projects and volunteer days. Refer a friend bonus. On-site free parking. Open plan modern offices. Quiet Spaces are also available. Shuttle bus to and from the station. Subsidised restaurant. Games room, pool & table tennis tables and chill out zone. Annual Hackathon & Deep Racer Events. Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site. Cycle to work scheme. Shower and dry rooms. Diversity and Inclusion We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
Following continued growth and investment across the business, our client is seeking an enthusiastic IT Support Technician to join their team, providing day-to-day support across the organisation while developing valuable technical skills and experience. This is a Permanent role with a competitive salary (DOE) and working hours of Monday to Thursday, 8:00 am - 4:45 pm; Friday, 8:00 am - 12:00 pm. The position is fully office based in Market Bosworth. Working alongside the IT Manager and IT Solutions Manager, the successful candidate will play a key role in supporting over 100 users across the business, helping to maintain systems, resolve technical issues, and ensure employees receive a high level of IT support. Responsibilities Provide first-line IT support to users across the business, responding to helpdesk queries efficiently and professionally Troubleshoot and resolve hardware, software, workstation, and network issues, escalating where appropriate Perform software installations, updates, patches, and system maintenance activities Support hardware replacement programmes, including PC and peripheral installations Assist with network, server, backup, and disaster recovery monitoring activities Work closely with the IT Manager and IT Solutions Manager to support ongoing projects and continuous improvement initiatives Essential Experience / Skills / Qualifications Previous experience in a helpdesk, IT support, or technician position Good general knowledge of computer hardware, software, and Microsoft products Strong communication skills and a willingness to support users at all levels of the business Ability to manage routine day-to-day tasks whilst maintaining a positive and professional approach Benefits 25 days holiday plus Bank Holidays, increasing with long service Pension scheme EAP Scheme, money back for dental and optical appointments Free onsite parking
26/06/2026
Full time
Following continued growth and investment across the business, our client is seeking an enthusiastic IT Support Technician to join their team, providing day-to-day support across the organisation while developing valuable technical skills and experience. This is a Permanent role with a competitive salary (DOE) and working hours of Monday to Thursday, 8:00 am - 4:45 pm; Friday, 8:00 am - 12:00 pm. The position is fully office based in Market Bosworth. Working alongside the IT Manager and IT Solutions Manager, the successful candidate will play a key role in supporting over 100 users across the business, helping to maintain systems, resolve technical issues, and ensure employees receive a high level of IT support. Responsibilities Provide first-line IT support to users across the business, responding to helpdesk queries efficiently and professionally Troubleshoot and resolve hardware, software, workstation, and network issues, escalating where appropriate Perform software installations, updates, patches, and system maintenance activities Support hardware replacement programmes, including PC and peripheral installations Assist with network, server, backup, and disaster recovery monitoring activities Work closely with the IT Manager and IT Solutions Manager to support ongoing projects and continuous improvement initiatives Essential Experience / Skills / Qualifications Previous experience in a helpdesk, IT support, or technician position Good general knowledge of computer hardware, software, and Microsoft products Strong communication skills and a willingness to support users at all levels of the business Ability to manage routine day-to-day tasks whilst maintaining a positive and professional approach Benefits 25 days holiday plus Bank Holidays, increasing with long service Pension scheme EAP Scheme, money back for dental and optical appointments Free onsite parking
CDL Group in Cheadle is looking for an Operations Technician focused on IT support and problem resolution. This role emphasizes exceptional customer service and communication skills while resolving application incidents reported by clients. The ideal candidate should have a GCSE in Maths and English and experience in service desk roles. CDL offers competitive pay, a hybrid working model, and extensive employee benefits.
26/06/2026
Full time
CDL Group in Cheadle is looking for an Operations Technician focused on IT support and problem resolution. This role emphasizes exceptional customer service and communication skills while resolving application incidents reported by clients. The ideal candidate should have a GCSE in Maths and English and experience in service desk roles. CDL offers competitive pay, a hybrid working model, and extensive employee benefits.
ICT Security Support Technician Cambridge Full-Time (35 Hours per week) Permanent The successful candidate will be based at our clients head office in Cambridge CB24 9ZR, with the optional flexibility of hybrid working to support work life balance, whilst meeting the requirements of the role About the role: As the ICT Security Support Technician, you ll support our clients cyber security operations, by assisting with the protection of digital assets, networks, and systems from cyber threats. You ll identify, monitor and respond to security incidents, conducting routine security checks, and supporting the wider IT team with implementing best security practices. As the ICT Security Support Technician, your duties will include: Assist in the monitoring and analysis of security alerts and logs, using security tools such as SIEM systems. Help to identify and respond to security incidents, in line with their incident response process. Conduct routine vulnerability scans and support in remediation activities. Support with user awareness initiatives including phishing simulations and cyber hygiene campaigns. Assist in maintaining and updating security documentation, including asset registers, risk logs and access control records. Monitor patch management schedules and assist in ensuring timely updates to systems and applications. About you: Knowledge of Networking Fundamentals Understanding of TCP/IP, OSI model, routing, switching, firewalls, and network protocols and basic network troubleshooting skills. Be familiar with Windows and Linux environments, including basic command-line operations. Have basic IT Support experience in helpdesk, technical support, or general IT assistance roles. Experience with installing, configuring, and troubleshooting computer hardware and software. Access to transport for work purposes and business insurance for own vehicle where appropriate. Benefits - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Employee Assistance Programme - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this role is subject to a basic DBS application. Closing Date: midnight Sunday 5 July 2026 Interviews to be held: week commencing 13 July 2026
26/06/2026
Full time
ICT Security Support Technician Cambridge Full-Time (35 Hours per week) Permanent The successful candidate will be based at our clients head office in Cambridge CB24 9ZR, with the optional flexibility of hybrid working to support work life balance, whilst meeting the requirements of the role About the role: As the ICT Security Support Technician, you ll support our clients cyber security operations, by assisting with the protection of digital assets, networks, and systems from cyber threats. You ll identify, monitor and respond to security incidents, conducting routine security checks, and supporting the wider IT team with implementing best security practices. As the ICT Security Support Technician, your duties will include: Assist in the monitoring and analysis of security alerts and logs, using security tools such as SIEM systems. Help to identify and respond to security incidents, in line with their incident response process. Conduct routine vulnerability scans and support in remediation activities. Support with user awareness initiatives including phishing simulations and cyber hygiene campaigns. Assist in maintaining and updating security documentation, including asset registers, risk logs and access control records. Monitor patch management schedules and assist in ensuring timely updates to systems and applications. About you: Knowledge of Networking Fundamentals Understanding of TCP/IP, OSI model, routing, switching, firewalls, and network protocols and basic network troubleshooting skills. Be familiar with Windows and Linux environments, including basic command-line operations. Have basic IT Support experience in helpdesk, technical support, or general IT assistance roles. Experience with installing, configuring, and troubleshooting computer hardware and software. Access to transport for work purposes and business insurance for own vehicle where appropriate. Benefits - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Employee Assistance Programme - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this role is subject to a basic DBS application. Closing Date: midnight Sunday 5 July 2026 Interviews to be held: week commencing 13 July 2026
Overview The Premier League IT department is looking for a Senior IT Technician with second-line and third-line support experience. They will work within the Service Desk team to help provide ICT support to both the Premier League and PGMO, ensuring all support expectations are exceeded and staff remain as IT efficient as possible. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. The role Responsibilities include but are not limited to: Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience. Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Recruitment: Assist Head of Service Desk and Service Desk manager with recruitment. Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct Reports: Mentor, train and manage a service team of IT Technicians, providing guidance and sharing best practices. Additional Responsibilities Providing local IT support to all staff at the Premier League London office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices. Diagnosing and troubleshooting incoming incidents within agreed SLA targets. Providing general support and maintenance of all laptops and mobile devices. Office365 administration. Maintaining the software and hardware inventories. Assisting the IT department in any projects they are involved in. Management and support of all printers and photocopiers. Management and support of on-site audio-visual equipment. Producing and improving the corporate IT Knowledge Base. Maintaining assets in CMDB system. Requirements for the role Proven experience working in a similar technical IT role. Experience providing support for desktop platforms including Windows 11. ITIL 4 Qualification, or similar. Strong experience with Office365 administration and full Office Suite. Strong experience with Microsoft Active Directory, Intune and Azure. Experience in troubleshooting software and hardware faults. Problem-solving skills and ability to work under pressure. Confidence in communicating with people and understanding their IT concerns. Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving. Experience in process driving, understanding the importance of following process at all times. Flexible and able to adapt to changes to work schedule when required. Detail-oriented, deadline-driven, self-directed and organised. Be proactive with work and be able to pick up work without needing assistance.
26/06/2026
Full time
Overview The Premier League IT department is looking for a Senior IT Technician with second-line and third-line support experience. They will work within the Service Desk team to help provide ICT support to both the Premier League and PGMO, ensuring all support expectations are exceeded and staff remain as IT efficient as possible. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. The role Responsibilities include but are not limited to: Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience. Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Recruitment: Assist Head of Service Desk and Service Desk manager with recruitment. Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct Reports: Mentor, train and manage a service team of IT Technicians, providing guidance and sharing best practices. Additional Responsibilities Providing local IT support to all staff at the Premier League London office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices. Diagnosing and troubleshooting incoming incidents within agreed SLA targets. Providing general support and maintenance of all laptops and mobile devices. Office365 administration. Maintaining the software and hardware inventories. Assisting the IT department in any projects they are involved in. Management and support of all printers and photocopiers. Management and support of on-site audio-visual equipment. Producing and improving the corporate IT Knowledge Base. Maintaining assets in CMDB system. Requirements for the role Proven experience working in a similar technical IT role. Experience providing support for desktop platforms including Windows 11. ITIL 4 Qualification, or similar. Strong experience with Office365 administration and full Office Suite. Strong experience with Microsoft Active Directory, Intune and Azure. Experience in troubleshooting software and hardware faults. Problem-solving skills and ability to work under pressure. Confidence in communicating with people and understanding their IT concerns. Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving. Experience in process driving, understanding the importance of following process at all times. Flexible and able to adapt to changes to work schedule when required. Detail-oriented, deadline-driven, self-directed and organised. Be proactive with work and be able to pick up work without needing assistance.
Working Conditions Permanent. Shift work: 40 hours per week. London, Stockley Park. What You'll Do We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or expedite escalation. Core Responsibilities General IT Support: Provide technical support to end users, assisting with issues related to cloud services, device management, and authentication. Maintain up to date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues. Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins. Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune. Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies. Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees. Requirements and Skills Previous experience in a level one IT support role. Administer, maintain, and support Microsoft Office productivity suite. Microsoft Azure Active Directory & Microsoft Office 365 Admin, including user account administration. Remote access and VPN configuration and administration. Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms. Enterprise level AV administration and support. Set up and support mobile devices and desktop telecommunications. Strategic thinking: Ability to identify and prioritize trends for attention. Technical knowledge: In depth understanding, curiosity, and desire to learn about the technical environment. Teamwork & communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. Continuous improvement: Understand the needs of the business. EEO Statement TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.
26/06/2026
Full time
Working Conditions Permanent. Shift work: 40 hours per week. London, Stockley Park. What You'll Do We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or expedite escalation. Core Responsibilities General IT Support: Provide technical support to end users, assisting with issues related to cloud services, device management, and authentication. Maintain up to date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues. Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins. Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune. Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies. Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees. Requirements and Skills Previous experience in a level one IT support role. Administer, maintain, and support Microsoft Office productivity suite. Microsoft Azure Active Directory & Microsoft Office 365 Admin, including user account administration. Remote access and VPN configuration and administration. Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms. Enterprise level AV administration and support. Set up and support mobile devices and desktop telecommunications. Strategic thinking: Ability to identify and prioritize trends for attention. Technical knowledge: In depth understanding, curiosity, and desire to learn about the technical environment. Teamwork & communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. Continuous improvement: Understand the needs of the business. EEO Statement TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.
慨正橡扯 is seeking a Senior IT Technician to provide second and third line support within the Service Desk team. The role includes advanced troubleshooting, incident management, and process improvement in a dynamic IT environment. Ideal candidates should have proven experience in IT support, particularly with desktop platforms and Office365 administration. This position is integral to maintaining high IT service quality and supporting staff efficiently within the Premier League.
26/06/2026
Full time
慨正橡扯 is seeking a Senior IT Technician to provide second and third line support within the Service Desk team. The role includes advanced troubleshooting, incident management, and process improvement in a dynamic IT environment. Ideal candidates should have proven experience in IT support, particularly with desktop platforms and Office365 administration. This position is integral to maintaining high IT service quality and supporting staff efficiently within the Premier League.
Murphy is recruiting for a Senior IT Support Technician to work with the IT team at Stone Cross - Wigan - WA3 3JD Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. As a Senior IT Support Technician, you will play a key role within IT Service & Operations, providing 2nd and 3rd line technical support across IT systems, services and end-user environments. Acting as a senior escalation point, you will ensure the reliable operation, support and continual improvement of existing technologies, while contributing to the delivery, mobilisation and support of new systems and services. The role has significant responsibility for the mobilisation, operational support and demobilisation of project sites, working closely with internal teams, suppliers and project stakeholders to ensure IT services are delivered effectively, securely and to agreed standards. You will support both business-as-usual operations and project activity, helping to drive service improvement, maintain operational standards and promote a consistent, customer-focused approach across IT Service & Operations A day in the life of a Murphy Senior IT Support Technician Provide 2nd and 3rd line technical support across IT systems and services, resolving complex incidents and service requests using remote tools, digital methods and on-site support where required. Act as a senior escalation point within IT Service & Operations, taking ownership of incidents and project-related issues through to resolution. Proactively monitor support queues, support Service Desk triage when required, and help improve resolution times and first-time fix rates. Ensure the stability, availability and performance of IT systems, supporting users across offices and remote project sites. Own and manage IT project site mobilisation, operational support and demobilisation activities for approved project requests. Coordinate with internal teams and third-party suppliers to deliver connectivity, communications, managed IT equipment and associated services to project sites. Maintain accurate planning and tracking of site activities through the Project Site Planner. Provide on-site IT operational support where required to ensure site readiness and smooth project delivery. Support site upgrades, changes and decommissioning activities in line with agreed KPIs and standards. Support IT Operations projects and technical deployments, ensuring delivery to agreed timescales, quality and security standards. Track risks, dependencies and progress for assigned activities, escalating issues appropriately. Drive continuous improvement by reviewing operational and project processes, identifying efficiencies and updating documentation. Apply ITIL principles across BAU support and project delivery activities. Assist with Business Continuity and Disaster Recovery testing and reporting. Ensure all IT equipment and systems are built, configured, documented, asset-tagged and accurately recorded in the CMDB. Manage the delivery, recovery and secure storage of end-user and project site equipment in line with KPIs. Support IT security best practice, responding to SOC-recommended actions and working with Information Security and Infrastructure teams on device compliance and new security controls. Work collaboratively with IT Service Desk, Desktop Support, Infrastructure and Programme teams to deliver consistent, high-quality services. Build effective relationships with internal stakeholders and suppliers, attending service review meetings as required. Lead by example, promoting customer service excellence and consistent standards for ticket management, documentation and project work. Share knowledge, provide guidance and mentor junior or assistant team members. Still interested, does this sound like you? Demonstrates strong self-direction and initiative, progressing work unprompted and anticipating issues before they impact users or project delivery. Proven experience providing 2nd / 3rd line IT support in a service-focused environment. Strong technical troubleshooting skills across hardware, software, cloud services, connectivity and end-user environments. Experience supporting and delivering IT services to remote and project-based sites. Knowledge of ITIL principles and service management processes. Experience with asset management, CMDB maintenance and configuration control. Understanding of IT security best practices and supporting security incident response and remediation. Ability to manage multiple priorities across BAU support and project activities. Excellent communication skills, both verbal and written, with the ability to work effectively with technical and non-technical stakeholders. Strong interpersonal skills and a collaborative, team-focused approach. What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Lorna Rhodeson to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
26/06/2026
Full time
Murphy is recruiting for a Senior IT Support Technician to work with the IT team at Stone Cross - Wigan - WA3 3JD Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. As a Senior IT Support Technician, you will play a key role within IT Service & Operations, providing 2nd and 3rd line technical support across IT systems, services and end-user environments. Acting as a senior escalation point, you will ensure the reliable operation, support and continual improvement of existing technologies, while contributing to the delivery, mobilisation and support of new systems and services. The role has significant responsibility for the mobilisation, operational support and demobilisation of project sites, working closely with internal teams, suppliers and project stakeholders to ensure IT services are delivered effectively, securely and to agreed standards. You will support both business-as-usual operations and project activity, helping to drive service improvement, maintain operational standards and promote a consistent, customer-focused approach across IT Service & Operations A day in the life of a Murphy Senior IT Support Technician Provide 2nd and 3rd line technical support across IT systems and services, resolving complex incidents and service requests using remote tools, digital methods and on-site support where required. Act as a senior escalation point within IT Service & Operations, taking ownership of incidents and project-related issues through to resolution. Proactively monitor support queues, support Service Desk triage when required, and help improve resolution times and first-time fix rates. Ensure the stability, availability and performance of IT systems, supporting users across offices and remote project sites. Own and manage IT project site mobilisation, operational support and demobilisation activities for approved project requests. Coordinate with internal teams and third-party suppliers to deliver connectivity, communications, managed IT equipment and associated services to project sites. Maintain accurate planning and tracking of site activities through the Project Site Planner. Provide on-site IT operational support where required to ensure site readiness and smooth project delivery. Support site upgrades, changes and decommissioning activities in line with agreed KPIs and standards. Support IT Operations projects and technical deployments, ensuring delivery to agreed timescales, quality and security standards. Track risks, dependencies and progress for assigned activities, escalating issues appropriately. Drive continuous improvement by reviewing operational and project processes, identifying efficiencies and updating documentation. Apply ITIL principles across BAU support and project delivery activities. Assist with Business Continuity and Disaster Recovery testing and reporting. Ensure all IT equipment and systems are built, configured, documented, asset-tagged and accurately recorded in the CMDB. Manage the delivery, recovery and secure storage of end-user and project site equipment in line with KPIs. Support IT security best practice, responding to SOC-recommended actions and working with Information Security and Infrastructure teams on device compliance and new security controls. Work collaboratively with IT Service Desk, Desktop Support, Infrastructure and Programme teams to deliver consistent, high-quality services. Build effective relationships with internal stakeholders and suppliers, attending service review meetings as required. Lead by example, promoting customer service excellence and consistent standards for ticket management, documentation and project work. Share knowledge, provide guidance and mentor junior or assistant team members. Still interested, does this sound like you? Demonstrates strong self-direction and initiative, progressing work unprompted and anticipating issues before they impact users or project delivery. Proven experience providing 2nd / 3rd line IT support in a service-focused environment. Strong technical troubleshooting skills across hardware, software, cloud services, connectivity and end-user environments. Experience supporting and delivering IT services to remote and project-based sites. Knowledge of ITIL principles and service management processes. Experience with asset management, CMDB maintenance and configuration control. Understanding of IT security best practices and supporting security incident response and remediation. Ability to manage multiple priorities across BAU support and project activities. Excellent communication skills, both verbal and written, with the ability to work effectively with technical and non-technical stakeholders. Strong interpersonal skills and a collaborative, team-focused approach. What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Lorna Rhodeson to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Shaun is the IT Support and Training Technician for Harper James. He provides technical support, development and implementation of new IT systems alongside providing staff training. Shaun joined Harper James in 2020 and has 20 years experience in IT support and helpdesk management, primarily for The University of Sheffield.Before joining us he managed IT services for a national charity, supporting a remote team of Social Workers, and office based staff, across 5 sites. Outside of work, Shaun is a keen weightlifter and holds multiple qualifications in Strength and Conditioning with Olympic Weightlifting, and is a CrossFit Level 1 trainer.Shaun is also an avid boardgame player and spends weekends navigating various worlds and wonders.
26/06/2026
Full time
Shaun is the IT Support and Training Technician for Harper James. He provides technical support, development and implementation of new IT systems alongside providing staff training. Shaun joined Harper James in 2020 and has 20 years experience in IT support and helpdesk management, primarily for The University of Sheffield.Before joining us he managed IT services for a national charity, supporting a remote team of Social Workers, and office based staff, across 5 sites. Outside of work, Shaun is a keen weightlifter and holds multiple qualifications in Strength and Conditioning with Olympic Weightlifting, and is a CrossFit Level 1 trainer.Shaun is also an avid boardgame player and spends weekends navigating various worlds and wonders.
Shaun is the IT Support and Training Technician for Harper James. He provides technical support, development and implementation of new IT systems alongside providing staff training. Shaun joined Harper James in 2020 and has 20 years experience in IT support and helpdesk management, primarily for The University of Sheffield.Before joining us he managed IT services for a national charity, supporting a remote team of Social Workers, and office based staff, across 5 sites. Outside of work, Shaun is a keen weightlifter and holds multiple qualifications in Strength and Conditioning with Olympic Weightlifting, and is a CrossFit Level 1 trainer.Shaun is also an avid boardgame player and spends weekends navigating various worlds and wonders.
26/06/2026
Full time
Shaun is the IT Support and Training Technician for Harper James. He provides technical support, development and implementation of new IT systems alongside providing staff training. Shaun joined Harper James in 2020 and has 20 years experience in IT support and helpdesk management, primarily for The University of Sheffield.Before joining us he managed IT services for a national charity, supporting a remote team of Social Workers, and office based staff, across 5 sites. Outside of work, Shaun is a keen weightlifter and holds multiple qualifications in Strength and Conditioning with Olympic Weightlifting, and is a CrossFit Level 1 trainer.Shaun is also an avid boardgame player and spends weekends navigating various worlds and wonders.
Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: 40,000 - 45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
26/06/2026
Full time
Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: 40,000 - 45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
26/06/2026
Full time
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
25/06/2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
