User Researcher Rate: up to £350-390 per day - Umbrella only Clearance Required: BPSS Duration: 6 months Location: Telford - Please note this role will require travel to Telford, Manchester, Newcastle and/or London for 2 day whole-team-meet-ups each month. The location will vary month to month so overnight stays may be needed Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System Role This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, interaction designers, content desigher, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery team Experience Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ
25/07/2026
Full time
User Researcher Rate: up to £350-390 per day - Umbrella only Clearance Required: BPSS Duration: 6 months Location: Telford - Please note this role will require travel to Telford, Manchester, Newcastle and/or London for 2 day whole-team-meet-ups each month. The location will vary month to month so overnight stays may be needed Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System Role This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, interaction designers, content desigher, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery team Experience Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ
User Researcher Rate: up to £350-390 per day - Umbrella only Clearance Required: BPSS Duration: 6 months Location: Telford - Please note this role will require travel to Telford, Manchester, Newcastle and/or London for 2 day whole-team-meet-ups each month. The location will vary month to month so overnight stays may be needed Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System Role This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, interaction designers, content desigher, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery team Experience Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ
25/07/2026
Full time
User Researcher Rate: up to £350-390 per day - Umbrella only Clearance Required: BPSS Duration: 6 months Location: Telford - Please note this role will require travel to Telford, Manchester, Newcastle and/or London for 2 day whole-team-meet-ups each month. The location will vary month to month so overnight stays may be needed Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System Role This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, interaction designers, content desigher, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery team Experience Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ
User Researcher Rate: up to £350-390 per day - Umbrella only Clearance Required: BPSS Duration: 6 months Location: Telford - Please note this role will require travel to Telford, Manchester, Newcastle and/or London for 2 day whole-team-meet-ups each month. The location will vary month to month so overnight stays may be needed Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System Role This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, interaction designers, content desigher, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery team Experience Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
23/07/2026
Contractor
User Researcher Rate: up to £350-390 per day - Umbrella only Clearance Required: BPSS Duration: 6 months Location: Telford - Please note this role will require travel to Telford, Manchester, Newcastle and/or London for 2 day whole-team-meet-ups each month. The location will vary month to month so overnight stays may be needed Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System Role This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, interaction designers, content desigher, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery team Experience Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Title: User Researcher Rate: £500 (Inside IR35) Duration: 6 months Location: Remote - One Day Onsite Per Month in Newcastle Clearance: BPSS Stages: 1 Stage Key Responsibilities Plan, design, and conduct qualitative and quantitative user research across discovery, Alpha, beta, and live phases. Select appropriate research methods including: User interviews Contextual inquiry Usability testing Surveys Diary studies Accessibility research Remote and face-to-face research sessions Recruit participants representing diverse user groups, including vulnerable and hard-to-reach users. Analyse research findings and synthesise insights into actionable recommendations. Produce clear research reports, personas, journey maps, service blueprints, and evidence-based recommendations. Present findings to multidisciplinary teams and senior stakeholders. Collaborate closely with: Service Designers Interaction Designers Content Designers Product Managers Delivery Managers Business Analysts Developers Ensure research complies with GDPR, safeguarding requirements, and ethical research standards. Build and maintain a research repository to support evidence-based decision-making. Advocate for user-centred design and embed research practices across delivery teams. Support teams through GDS Service Assessments. Essential Skills & Experience Proven experience as a User Researcher within Agile digital delivery teams. Experience working on UK Government digital services Strong understanding of the GDS Service Standard and Digital Service Manual. Experience planning and facilitating usability testing sessions. Strong qualitative research skills. Experience synthesising complex research into actionable insights. Excellent stakeholder management and communication skills. Ability to work independently while managing multiple research activities. Experience conducting remote research using digital collaboration tools. Knowledge of accessibility standards (WCAG) and inclusive research practices. Experience working with vulnerable users and sensitive services.
15/07/2026
Contractor
Job Title: User Researcher Rate: £500 (Inside IR35) Duration: 6 months Location: Remote - One Day Onsite Per Month in Newcastle Clearance: BPSS Stages: 1 Stage Key Responsibilities Plan, design, and conduct qualitative and quantitative user research across discovery, Alpha, beta, and live phases. Select appropriate research methods including: User interviews Contextual inquiry Usability testing Surveys Diary studies Accessibility research Remote and face-to-face research sessions Recruit participants representing diverse user groups, including vulnerable and hard-to-reach users. Analyse research findings and synthesise insights into actionable recommendations. Produce clear research reports, personas, journey maps, service blueprints, and evidence-based recommendations. Present findings to multidisciplinary teams and senior stakeholders. Collaborate closely with: Service Designers Interaction Designers Content Designers Product Managers Delivery Managers Business Analysts Developers Ensure research complies with GDPR, safeguarding requirements, and ethical research standards. Build and maintain a research repository to support evidence-based decision-making. Advocate for user-centred design and embed research practices across delivery teams. Support teams through GDS Service Assessments. Essential Skills & Experience Proven experience as a User Researcher within Agile digital delivery teams. Experience working on UK Government digital services Strong understanding of the GDS Service Standard and Digital Service Manual. Experience planning and facilitating usability testing sessions. Strong qualitative research skills. Experience synthesising complex research into actionable insights. Excellent stakeholder management and communication skills. Ability to work independently while managing multiple research activities. Experience conducting remote research using digital collaboration tools. Knowledge of accessibility standards (WCAG) and inclusive research practices. Experience working with vulnerable users and sensitive services.
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
07/07/2026
Full time
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
