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Role summary The successful candidate will be joining the Classified Infrastructure Team with responsibility for addressing infrastructure support issues, maintaining and managing the overall performance and availability of the Classified networks and other hosted systems. Providing support to users at all levels of the organization will form a key element of this role. Principle Responsibilities Administering a virtualised production environment. Installation and support of hardware (including servers, thin clients, PC's, network hardware, printers, telephones). Installation and support of software (including desktop & server applications) Resolving incidents within agreed service levels. Technical input into infrastructure changes following change management processes. Support for Exchange, Active Directory, VMWare, SharePoint & Citrix platforms. Network support for Cisco environments. Identify underlying problems discovered during day-to-day operations, raising them with the Classified Infrastrucure Manager and managing them to resolution. Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required. Design and assurance Education / Experience At least two of: MCSA / MCSE (preferred). CCNA / CCDA. VCP 3-5 years experience working in a busy IS Department or other relevant work experience. Technical Skills Advanced level: Install, configure & support Microsoft Windows Server 2008, 2012 & 2016, Active Directory, Exchange 2010, 2013, 2016 & 2019 SQL 2005, 2008, 2012 & 2014, Windows 7, 8.1 & 10 Install, configure & support of VMWARE (Infrastructure 5.5 and higher) Networking & Security - TCP/IP, DNS, Firewall Install, Configure & Support Citrix, PVS, Appsense Intermediate level: Install, configure & support of Linux (Cent OS, Redhat & Debian) UNIX Networking & Security - MPLS, VPN (IPSec & SSL), client security. Administration and support of SAN Environments. The successful candidate will also have experience with a variety of IT administration & management applications. Personal Characteristics Very strong attention to detail. Excellent analytical & problem solving skills. Positive attitude. Capable of handling multiple priorities in fast paced surroundings. Ability to work to challenging deadlines. Excellent communication skills (written & verbal). Strong interpersonal skills with the ability to work in an international environment. Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared. Ability to acquire new skills quickly and learn on the job. Ability to fully assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects. Other Attributes This role may require travel to our international / regional offices for work on remote sites. The successful candidate will be up to date with trends in IT and be able to relate these to business goals. Lifting & moving of equipment may be required during the course of work. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.

About the team The role is part of our outstanding, highly skilled Engineering Operations team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in Guildford, London, Gloucester, Leeds, Poland and Kuala Lumpur and supports a mix of Windows, Linux and MacOS technologies. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management and new capability delivery. About the role The successful candidate will join the Engineering Operations team, which is spread between the UK, Poland and Kuala Lumpur. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Our customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business to service their customers. This role is offered on a permanent basis, from either our Guildford or Leeds offices, however the role may be predominantly home based with travel to the office on average two days per week in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required, as well as occasional UK travel. Occasional out of hours support may also be required. The principle responsibilities of the role are: Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements Infrastructure Support across VMWare, Windows Server; Linux, Macs Installation and support of infrastructure hardware and software Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements Leading or supporting transformation projects to deliver new services What you'll be doing Infrastructure Support across VMWare, Windows Server; Linux, Macs Administering multiple virtualised production environments Installation and support of infrastructure hardware and software Resolving incidents within agreed service levels Technical input into infrastructure changes following change management processes. Delivery of new infrastructure services Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution Complete routine weekly maintenance of servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements Working at all data classification levels, a sound understanding of security processes and policies is required What we're looking for Essential skills and experience: Prior experience of install, administration and support of VMware vSphere Infrastructure, mostly 6.5/6.7 or later Install, configure & support Microsoft Windows Server 2012+ and Windows 10+ or Linux - preferably Redhat/Alma Install and configuration of HP & Dell hardware Automation techniques using Powershell, Terraform, Ansible and Puppet Desirable: Administration of AWS / Azure Linux certification MacOS Support Essentials or ACSP VCP Citrix XenApp / XenDesktop Degree or relevant experience in a busy IT department Good understanding security hardening and CIS Hardening techniques and best practices. Good understanding of networking Business expertise: Great attention to detail Excellent analytical & problem solving skills Positive attitude Ability to cope with occasional pressure Excellent communication skills (written & verbal) Strong interpersonal skills with the ability to work in an international environment Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared Ability to assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects See the bigger picture - outcome focused Able to bring your true-self to work and have fun whilst working Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.

Are you ready to join a Government department undergoing an exciting and significant Digital Transformation? Cabinet Office are seeking the appointment of a permanent Infrastructure Engineer to help support the ambition to make UK Government digital services the best in the world. As an Infrastructure Engineer, you will join the Technology Pillar which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user compute, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates and Government Property Agency. You will work within the Cloud Platform and Operations team, working closely with the Technical Architects in designing/maintaining existing server infrastructure, and carrying out upgrades and problem resolutions. Senior ServerOps Engineer will have the responsibility to create and maintain documentation, change management and root cause analysis as well as acting as an escalation point for the Live Service. The successful appointee will be required to fulfil a range of duties, including: Work with service providers to troubleshoot issues through to resolution Directory Services, PKI, System Centre, Event Log Management, Security and Integrity, Compliance, Patching, Monitoring, Change Control, Project related requirements Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements Responsible for management, maintenance and architecture of storage, virtualized environment, Servers and productivity tools Monitor systems and identify performance issues proactively Work within strict time frames and escalate incidents with any 3rd party suppliers within defined timeframes Test all changes to hardware, software, and hosted applications For a comprehensive list of the duties, please view the job description. In order to be immediately effective as Infrastructure Engineer, applicants must demonstrate the following essential skills and experience: Strong experience managing and administering Windows Servers Strong experience working with Active Directory and related services such as DHCP, DNS, PKI, LDAP and Group Policy Strong experience managing and administering Linux Servers Experience implementing planned changes to infrastructure Understanding of print services and administration of managed print systems Experience analysing system performance data Microsoft SQL server administration and MySQL Understanding of VMware and clustering, HA and network load balancing Knowledge of Powershell Scripting Experience in Citrix or Remote Desktop Services implementation and administration Experience of supporting infrastructure services for 10000+ users DBA skills Experience in IaaS/PaaS Compute such as AWS,GCP or Azure (Certification preferred) MCSA Windows Server qualified MCTS in SQL server, Active Directory or Network and Windows Client ITIL certification SCCM and Microsoft System Centre knowledge Familiarity with legislation pertaining to Government/Public Sector IT SC clearance preferred You will be assessed based on the following Behaviours: Changing and improving Making effective decisions Leading and communicating Collaborating and partnering Managing a quality service Delivering at pace Please note that this role requires a minimum SC clearance, which would normally require 5 years UK residency in the past 5 years. Applicants will be required to provide an up to date CV and supporting statement (up to 1,250 words) detailing how you meet the requirements and behaviours listed above. You will also provide a completed diversity form.