Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
14/05/2026
Full time
Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: London, Stratford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
14/05/2026
Full time
Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: London, Stratford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Description We are seeking an experienced and motivated Digital Researcher / Digital Analyst for a key client project. The role involves data analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. The candidate will be fluent Dutch speaking and both written and verbal, ideally A2/B1 certified, to keep the client's Maps data current and up to date per real time demand. Requirements 0 2 years of experience as Dutch Translator / Dutch Specialist Certified A2/B1 Dutch language proficiency Flexible with rotational shifts and weekoffs (365 days, 24/7 support) Work hours 9am to 6pm (40 hours per week) on a shift rota of 5 days a week, including weekends and bank holidays Excellent communication skills in Dutch and English (reading, writing, email etiquette) Good understanding of all forms of public transport Skilled researcher comfortable using a variety of online sources in various languages Keen attention to detail, self motivated, adaptable, and able to learn new projects and processes Strong judgment and decision making capability Educational background: Graduate or equivalent (any field) Customer service background preferred, but not required Technical support or problem solving experience preferred (1 year) QGIS skills preferable Second language proficiency (German, French, or Spanish) desirable Job Responsibilities Read and write provided text in the recommended format Maintain strong Dutch & English grammar (articulation, sentence structure) Coordinate and switch between multiple workflows, adapting to a fast paced environment Strong web research ability: analyze and interpret patterns and trends, record findings with written notes and appropriate software
26/05/2026
Full time
Description We are seeking an experienced and motivated Digital Researcher / Digital Analyst for a key client project. The role involves data analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. The candidate will be fluent Dutch speaking and both written and verbal, ideally A2/B1 certified, to keep the client's Maps data current and up to date per real time demand. Requirements 0 2 years of experience as Dutch Translator / Dutch Specialist Certified A2/B1 Dutch language proficiency Flexible with rotational shifts and weekoffs (365 days, 24/7 support) Work hours 9am to 6pm (40 hours per week) on a shift rota of 5 days a week, including weekends and bank holidays Excellent communication skills in Dutch and English (reading, writing, email etiquette) Good understanding of all forms of public transport Skilled researcher comfortable using a variety of online sources in various languages Keen attention to detail, self motivated, adaptable, and able to learn new projects and processes Strong judgment and decision making capability Educational background: Graduate or equivalent (any field) Customer service background preferred, but not required Technical support or problem solving experience preferred (1 year) QGIS skills preferable Second language proficiency (German, French, or Spanish) desirable Job Responsibilities Read and write provided text in the recommended format Maintain strong Dutch & English grammar (articulation, sentence structure) Coordinate and switch between multiple workflows, adapting to a fast paced environment Strong web research ability: analyze and interpret patterns and trends, record findings with written notes and appropriate software
Service Desk Analyst Salary + benefits: £32,000 base + flexible depending on experience. 30 days holiday + bank holidays. Private healthcare. Life assurance. 5% pension. Structured career progression + training. Location West London (3 days onsite, 2 days from home) The client WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation. The role This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times. Responsibilities Providing 1st line support via phone, chat, and walk-ups Logging, diagnosing and resolving incidents in line with SLAs Supporting hardware, software, and access related queries Escalating issues to wider IT teams where required Delivering excellent customer service to a global user base Supporting users where English is not their first language Requirements Minimum 2 years' experience in a Service Desk / 1st line role Experience supporting Microsoft Dynamics is highly desirable Strong communication skills with a patient, user focused approach Languages are a strong advantage, particularly German Italian, Spanish, German or Portuguese also beneficial Must be able to commute to West London (Driving recommended)
26/05/2026
Full time
Service Desk Analyst Salary + benefits: £32,000 base + flexible depending on experience. 30 days holiday + bank holidays. Private healthcare. Life assurance. 5% pension. Structured career progression + training. Location West London (3 days onsite, 2 days from home) The client WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation. The role This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times. Responsibilities Providing 1st line support via phone, chat, and walk-ups Logging, diagnosing and resolving incidents in line with SLAs Supporting hardware, software, and access related queries Escalating issues to wider IT teams where required Delivering excellent customer service to a global user base Supporting users where English is not their first language Requirements Minimum 2 years' experience in a Service Desk / 1st line role Experience supporting Microsoft Dynamics is highly desirable Strong communication skills with a patient, user focused approach Languages are a strong advantage, particularly German Italian, Spanish, German or Portuguese also beneficial Must be able to commute to West London (Driving recommended)
Posted On 22/05/2026 Job Information 47500 Computer City Maryport Province United Kingdom Postal Code CA15 8NG Job Description We are hiring, exclusively, for Indelible Data who are looking to welcome a Lead Cyber Essentials Plus Assessor to their team. About Indelible Data Indelible Data Limited is a UK-based cyber security consultancy specialising in Cyber Essentials, Penetration Testing, Defence Cyber Certification, ISO 27001, and cyber security training. We help public sector organisations and private clients manage risk, achieve compliance, and improve resilience. Role Overview We are seeking a Cyber Essentials Plus Lead Assessor to lead, mentor and support our team of assessors as well as guiding organisations through the Cyber Essentials Plus certification process. You will conduct assessments, provide actionable remediation advice, and support clients in achieving certification. Key Responsibilities Lead Cyber Essentials Plus assessments for multiple clients Conduct IT systems gap analysis and vulnerability checks Provide guidance on remediation and compliance with NCSC guidance Prepare reports and support documentation for certification Act as a technical authority for assessors Ensure assessments follow best practice Support continuous improvement of assessment processes, documentation, and internal procedures. Perform quality assurance reviews of assessments and reports to ensure consistency and compliance. Requirements Skills & Experience Strong understanding of NCSC guidance, cyber security controls, and UK Government standards Experience in IT systems assessment, vulnerability scanning, and risk analysis Excellent report writing and communication skills Ability to work independently and within multidisciplinary teams Required Qualifications / Experience: 3 Years' experience working in the Information Security, tech or compliance industry. IASME Cyber Essentials Basic Assessor IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). One of the following qualifications: CREST Registered Penetration Tester CREST Certified Infrastructure Tester Cyber Scheme Team Member (CSTM) Cyber Scheme Team Leader (CSTL) EC-Council Certified Security Analyst (ECSA) Offensive Security Certified Professional (OSCP) Full clean driving license 6% workplace (NEST) employer pension contribution 25 days holiday 3 days additional days of paid leave during Christmas Shutdown Enhanced company sick pay Hybrid working (office and remote) Opportunities for funded professional development and certifications Work with public sector and regulated organisations Collaborative, supportive team environment Monthly tech team afternoon to investigate latest software and training labs Regular team building outings which have included paintballing; escape rooms ; raft building and pottery.
26/05/2026
Full time
Posted On 22/05/2026 Job Information 47500 Computer City Maryport Province United Kingdom Postal Code CA15 8NG Job Description We are hiring, exclusively, for Indelible Data who are looking to welcome a Lead Cyber Essentials Plus Assessor to their team. About Indelible Data Indelible Data Limited is a UK-based cyber security consultancy specialising in Cyber Essentials, Penetration Testing, Defence Cyber Certification, ISO 27001, and cyber security training. We help public sector organisations and private clients manage risk, achieve compliance, and improve resilience. Role Overview We are seeking a Cyber Essentials Plus Lead Assessor to lead, mentor and support our team of assessors as well as guiding organisations through the Cyber Essentials Plus certification process. You will conduct assessments, provide actionable remediation advice, and support clients in achieving certification. Key Responsibilities Lead Cyber Essentials Plus assessments for multiple clients Conduct IT systems gap analysis and vulnerability checks Provide guidance on remediation and compliance with NCSC guidance Prepare reports and support documentation for certification Act as a technical authority for assessors Ensure assessments follow best practice Support continuous improvement of assessment processes, documentation, and internal procedures. Perform quality assurance reviews of assessments and reports to ensure consistency and compliance. Requirements Skills & Experience Strong understanding of NCSC guidance, cyber security controls, and UK Government standards Experience in IT systems assessment, vulnerability scanning, and risk analysis Excellent report writing and communication skills Ability to work independently and within multidisciplinary teams Required Qualifications / Experience: 3 Years' experience working in the Information Security, tech or compliance industry. IASME Cyber Essentials Basic Assessor IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). One of the following qualifications: CREST Registered Penetration Tester CREST Certified Infrastructure Tester Cyber Scheme Team Member (CSTM) Cyber Scheme Team Leader (CSTL) EC-Council Certified Security Analyst (ECSA) Offensive Security Certified Professional (OSCP) Full clean driving license 6% workplace (NEST) employer pension contribution 25 days holiday 3 days additional days of paid leave during Christmas Shutdown Enhanced company sick pay Hybrid working (office and remote) Opportunities for funded professional development and certifications Work with public sector and regulated organisations Collaborative, supportive team environment Monthly tech team afternoon to investigate latest software and training labs Regular team building outings which have included paintballing; escape rooms ; raft building and pottery.
Overview At AtkinsRéalis, we are a world leading design, engineering, and project management organisation, connecting people, data, and technology to transform infrastructure and energy systems. Our team delivers innovative data and digital solutions across the UK nuclear industry. We are looking for an ambitious Graduate Data Analyst to support the delivery of reporting, data, and automation solutions. This is an excellent opportunity to gain hands on experience working with Power BI, Power Apps, Power Automate, and Excel, while contributing to real client projects. Your role Data Analysis & Reporting Support the development and maintenance of dashboards, reports, and data tools. Work with data from multiple sources, helping to prepare, clean, and analyse it. Assist in transforming data into clear, useful insights for stakeholders. Data Quality & Data Handling Help identify and resolve data issues such as missing values, duplication, and inconsistent formatting. Support data cleansing, validation, and standardisation activities. Contribute to improving the quality and consistency of data across systems. Power Platform Development Support the development of Power Apps for data capture and workflows. Assist in building Power Automate flows to reduce manual processes. Help improve and maintain existing digital tools. Excel & Data Tools Work with structured Excel templates for data collection and reporting. Support improvements to existing manual processes. Assist in transitioning Excel based processes into automated solutions. Stakeholder & Team Support Work with team members to understand data requirements and reporting needs. Support communication with stakeholders and assist in delivering solutions. Contribute to a collaborative team environment. About you Degree in Data, Engineering, Computer Science, Mathematics or similar. Basic understanding of Power BI, Excel, or data analysis tools. Interest in Power Platform tools (Power Apps / Power Automate). Strong attention to detail and problem solving approach. Good communication skills. Desirable Exposure to Power BI, Power Query, or dashboards. Awareness of automation tools (Power Automate, VBA, etc.). Interest in data quality, analytics, or digital transformation. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
26/05/2026
Full time
Overview At AtkinsRéalis, we are a world leading design, engineering, and project management organisation, connecting people, data, and technology to transform infrastructure and energy systems. Our team delivers innovative data and digital solutions across the UK nuclear industry. We are looking for an ambitious Graduate Data Analyst to support the delivery of reporting, data, and automation solutions. This is an excellent opportunity to gain hands on experience working with Power BI, Power Apps, Power Automate, and Excel, while contributing to real client projects. Your role Data Analysis & Reporting Support the development and maintenance of dashboards, reports, and data tools. Work with data from multiple sources, helping to prepare, clean, and analyse it. Assist in transforming data into clear, useful insights for stakeholders. Data Quality & Data Handling Help identify and resolve data issues such as missing values, duplication, and inconsistent formatting. Support data cleansing, validation, and standardisation activities. Contribute to improving the quality and consistency of data across systems. Power Platform Development Support the development of Power Apps for data capture and workflows. Assist in building Power Automate flows to reduce manual processes. Help improve and maintain existing digital tools. Excel & Data Tools Work with structured Excel templates for data collection and reporting. Support improvements to existing manual processes. Assist in transitioning Excel based processes into automated solutions. Stakeholder & Team Support Work with team members to understand data requirements and reporting needs. Support communication with stakeholders and assist in delivering solutions. Contribute to a collaborative team environment. About you Degree in Data, Engineering, Computer Science, Mathematics or similar. Basic understanding of Power BI, Excel, or data analysis tools. Interest in Power Platform tools (Power Apps / Power Automate). Strong attention to detail and problem solving approach. Good communication skills. Desirable Exposure to Power BI, Power Query, or dashboards. Awareness of automation tools (Power Automate, VBA, etc.). Interest in data quality, analytics, or digital transformation. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
Business Analyst Location: Gloucester/Cheltenham or Central London At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us. At DXC, one of our platinum accounts has a position for a Business Analyst. This role will analyse gaps to identify business needs, map out problem spaces, create solution approaches, analyse scenarios and support the development and deployment of organisational changes. The Business Analyst will work as part of a multidisciplinary team and will be highly organised, dynamic, outcome oriented with excellent communication skills. Role responsibilities: Investigate root causes of problems, identify where a business need exists and shape the project to address this need. Evaluate the options to meet the business need and support the development of the business case for change. Research, analyse, and define current and proposed business processes. Apply gap analysis to identify actions required to implement revised processes. Elicit, analyse, and define requirements for business and IT change initiatives. Support business staff in testing new business and IT changes to ensure acceptability. Support the deployment of business and IT changes to ensure a smooth transition. Assist with proof of concept development. Assist with service design. What you will bring to the team: Enthusiasm for collaboration and excellent communication skills (written and verbal). Excellent stakeholder engagement. Creative thinking and problem solving skills. Proficiency in handling multiple tasks simultaneously and switching between tasks quickly. Ability to create and maintain formal and informal networks. A rational, objective, and detailed approach to business case developments. Expertise in recording information concisely and accurately. Desirable Skills and Technologies: Experience in document and scenario analysis. Experience in risk and impact analysis. Experience in business process modelling (UML or BPMN). Awareness of business readiness assessments using either the POPIT or CPPOLDAT method. Awareness of the RACI/RASCI framework. Experience with SWOT analysis. Experience in using BPMN and POLDAT. What we will do for you: Competitive compensation Pension scheme DXC Select - Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more) Perks at Work (discounts on technology, groceries, travel and more) DXC incentives (recognition tools, employee lunches, regular social events, etc)
26/05/2026
Full time
Business Analyst Location: Gloucester/Cheltenham or Central London At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us. At DXC, one of our platinum accounts has a position for a Business Analyst. This role will analyse gaps to identify business needs, map out problem spaces, create solution approaches, analyse scenarios and support the development and deployment of organisational changes. The Business Analyst will work as part of a multidisciplinary team and will be highly organised, dynamic, outcome oriented with excellent communication skills. Role responsibilities: Investigate root causes of problems, identify where a business need exists and shape the project to address this need. Evaluate the options to meet the business need and support the development of the business case for change. Research, analyse, and define current and proposed business processes. Apply gap analysis to identify actions required to implement revised processes. Elicit, analyse, and define requirements for business and IT change initiatives. Support business staff in testing new business and IT changes to ensure acceptability. Support the deployment of business and IT changes to ensure a smooth transition. Assist with proof of concept development. Assist with service design. What you will bring to the team: Enthusiasm for collaboration and excellent communication skills (written and verbal). Excellent stakeholder engagement. Creative thinking and problem solving skills. Proficiency in handling multiple tasks simultaneously and switching between tasks quickly. Ability to create and maintain formal and informal networks. A rational, objective, and detailed approach to business case developments. Expertise in recording information concisely and accurately. Desirable Skills and Technologies: Experience in document and scenario analysis. Experience in risk and impact analysis. Experience in business process modelling (UML or BPMN). Awareness of business readiness assessments using either the POPIT or CPPOLDAT method. Awareness of the RACI/RASCI framework. Experience with SWOT analysis. Experience in using BPMN and POLDAT. What we will do for you: Competitive compensation Pension scheme DXC Select - Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more) Perks at Work (discounts on technology, groceries, travel and more) DXC incentives (recognition tools, employee lunches, regular social events, etc)
Graduate Data Scientist/Analyst (Stevenage) Jacobs is a market leader in the transportation sector, working with major clients such as National Highways, Transport for Scotland, Manchester Airport Group, Heathrow Ltd, HS2 Ltd and the Welsh Government. From global mega projects to local council initiatives, this role offers the opportunity to make a real impact worldwide and locally. Your Impact As part of the Jacobs Graduate Development Programme, this two year scheme supports your development through blended learning, mentoring, progress reviews and networking. You will work on meaningful projects and collaborate with industry leaders to deliver outcomes for complex challenges. Responsibilities Assist and interact with colleagues across various teams such as GIS, Data, Programming and Asset Management. Provide knowledge and insights from multiple data sources to solve real life problems for clients. Work within the Highways team, contributing to projects that drive the company's growth. Location and Start Date Location: Stevenage Start date: September 2026 Requirements A strong interest in Data Science and a degree (or working toward one) in Data Science, Engineering or a similar numerate field. A flexible self starter who is keen to drive their career forward. Adaptability to change and a thirst for learning new things. Permanent right to work in the UK. Benefits A flexible workstyle, including a hybrid work pattern, and support for balancing work/life commitments. Free single medical cover and a digital GP service. Reimbursement towards relevant professional development and memberships. A focus on safety, health and wellbeing, with a caring culture and a positive mental health champion network. Opportunities to give back to communities through the Collectively programme, including matched funding, paid volunteering time and charitable donations. Equal Opportunity Statement As a disability confident employer, we will interview disabled candidates who best meet the criteria and welcome applications from candidates seeking flexible working.
26/05/2026
Full time
Graduate Data Scientist/Analyst (Stevenage) Jacobs is a market leader in the transportation sector, working with major clients such as National Highways, Transport for Scotland, Manchester Airport Group, Heathrow Ltd, HS2 Ltd and the Welsh Government. From global mega projects to local council initiatives, this role offers the opportunity to make a real impact worldwide and locally. Your Impact As part of the Jacobs Graduate Development Programme, this two year scheme supports your development through blended learning, mentoring, progress reviews and networking. You will work on meaningful projects and collaborate with industry leaders to deliver outcomes for complex challenges. Responsibilities Assist and interact with colleagues across various teams such as GIS, Data, Programming and Asset Management. Provide knowledge and insights from multiple data sources to solve real life problems for clients. Work within the Highways team, contributing to projects that drive the company's growth. Location and Start Date Location: Stevenage Start date: September 2026 Requirements A strong interest in Data Science and a degree (or working toward one) in Data Science, Engineering or a similar numerate field. A flexible self starter who is keen to drive their career forward. Adaptability to change and a thirst for learning new things. Permanent right to work in the UK. Benefits A flexible workstyle, including a hybrid work pattern, and support for balancing work/life commitments. Free single medical cover and a digital GP service. Reimbursement towards relevant professional development and memberships. A focus on safety, health and wellbeing, with a caring culture and a positive mental health champion network. Opportunities to give back to communities through the Collectively programme, including matched funding, paid volunteering time and charitable donations. Equal Opportunity Statement As a disability confident employer, we will interview disabled candidates who best meet the criteria and welcome applications from candidates seeking flexible working.
Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. We're the destination for people looking to get more from the things they love. We're here to inspire, fuel, encourage and educate. Whether it's the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation - we help bring our audiences joy! About the role Join a leading media organisation that's transforming through data and AI. We're always keen to hear from talented Junior Data Analysts who are excited to explore, experiment, and help shape how millions experience our content & products. This is more than a reporting role, it's your chance to turn data into stories, insights, and products that shape decisions every day. You'll work with internal data platforms spanning audience, content performance, and commercial outcomes. Using modern analytics tools and AI augmented solutions, you'll help uncover patterns, automate processes, and build simple but powerful dashboards for stakeholders across editorial and commercial teams. We're after someone naturally curious. Someone who doesn't wait for perfect data, but asks better questions, tests new approaches, and aims to deliver measurable impact. If you're excited by data storytelling, enjoy problem solving, and want to help drive innovation in a fast evolving media landscape, we'd love to hear from you. Requirements Analytical thinker with a foundation in statistics, data visualisation, or data modelling. Comfortable using tools such as Azure, Looker Studio, GA4, SQL or Python for analysis. Curious about how AI and automation can enhance analytics workflows. Proactive, collaborative mindset - eager to experiment, learn, and contribute ideas. Strong communicator who can distil technical findings into clear, compelling insights. A relaxed working environment with regular socials including a summer festival Supportive well being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year's which are in addition to your annual entitlement Tailored training and development through both our inhouse learning platform and LinkedIn Learning A progressive and transparent culture focused on your development Flexible / hybrid working plus early finish Fridays Cycle to work scheme Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy Competitive pension plans and Life Assurance A newly renovated modern office with lots of collaborative spaces At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well being programs, and clear sustainability strategies reflect this commitment. People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We'll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We're also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities. Immediate is a place where you can grow, be supported, and make a difference We work with talented, driven people to make our vision reality Such an amazing team requires nothing short of the best. That's why we put a lot of effort into creating a work environment they deserve.
26/05/2026
Full time
Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. We're the destination for people looking to get more from the things they love. We're here to inspire, fuel, encourage and educate. Whether it's the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation - we help bring our audiences joy! About the role Join a leading media organisation that's transforming through data and AI. We're always keen to hear from talented Junior Data Analysts who are excited to explore, experiment, and help shape how millions experience our content & products. This is more than a reporting role, it's your chance to turn data into stories, insights, and products that shape decisions every day. You'll work with internal data platforms spanning audience, content performance, and commercial outcomes. Using modern analytics tools and AI augmented solutions, you'll help uncover patterns, automate processes, and build simple but powerful dashboards for stakeholders across editorial and commercial teams. We're after someone naturally curious. Someone who doesn't wait for perfect data, but asks better questions, tests new approaches, and aims to deliver measurable impact. If you're excited by data storytelling, enjoy problem solving, and want to help drive innovation in a fast evolving media landscape, we'd love to hear from you. Requirements Analytical thinker with a foundation in statistics, data visualisation, or data modelling. Comfortable using tools such as Azure, Looker Studio, GA4, SQL or Python for analysis. Curious about how AI and automation can enhance analytics workflows. Proactive, collaborative mindset - eager to experiment, learn, and contribute ideas. Strong communicator who can distil technical findings into clear, compelling insights. A relaxed working environment with regular socials including a summer festival Supportive well being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year's which are in addition to your annual entitlement Tailored training and development through both our inhouse learning platform and LinkedIn Learning A progressive and transparent culture focused on your development Flexible / hybrid working plus early finish Fridays Cycle to work scheme Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy Competitive pension plans and Life Assurance A newly renovated modern office with lots of collaborative spaces At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well being programs, and clear sustainability strategies reflect this commitment. People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We'll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We're also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities. Immediate is a place where you can grow, be supported, and make a difference We work with talented, driven people to make our vision reality Such an amazing team requires nothing short of the best. That's why we put a lot of effort into creating a work environment they deserve.
ABOUT US Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer. ABOUT THE ROLE We're looking for an IT Support Analyst who loves helping people and making technology feel simple. You'll be the first friendly face our team turns to when things go wrong-or when they just need a bit of guidance. You'll help manage the tools that keep Onmo running: Microsoft 365, Intune and Power Automate, supporting both day-to-day operations and longer-term improvements. This is an opportunity to grow into a broader technical role over time, learning how to manage and automate systems while building trusted relationships across the business. RESPONSIBLTIES End-User Support Act as the first point of contact for all IT queries, delivering a friendly and effective service. Troubleshoot issues with hardware, software, and connectivity for both office and remote users. Support onboarding and offboarding processes, ensuring new joiners are set up for success. Maintain and track IT equipment and assets. CRM, Microsoft 365 & Intune Administration Manage user accounts, licenses, and permissions in Office 365 and Entra ID. Support and maintain endpoint management through Microsoft Intune (Windows and macOS). Help define and improve security baselines for company devices. Support user access, licensing, and permissions across operational platforms, including CRM and telephony systems. Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. Automation & Improvement Use Power Automate to streamline internal processes and reduce manual work. Support documentation of IT processes and contribute to knowledge-sharing materials. Collaborate with other technology teams to improve our service experience Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. FCA COMPLIANCE & CONSUMER DUTY At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves; Identifying and raising risk events in a timely manner when spotted Acting with integrity, skill, care and diligence, and treating customers fairly at all times. Completing mandatory training within allotted deadline Championing policy governance and compliance awareness Following the FCA Conduct Rules; You must act with integrity You must act with due skill, care and diligence You must be open and cooperative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct ABOUT YOU You're approachable, patient, and enjoy solving problems for people. You communicate clearly, translating technical issues into plain English. You take pride in doing things properly and following through until problems are fixed. You're curious about technology and eager to learn about automation, security and systems management. You can prioritise work and stay calm when things get busy. You're comfortable working in ambiguous situations and investigating issues independently. QUALIFICATIONS / EXPERIENCE Essential: Some experience supporting users in a business environment. Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint). Basic knowledge of Intune or willingness to learn quickly. Understanding of basic networking and device troubleshooting. Desirable: Experience automating tasks with Power Automate or similar tools. Knowledge of security best practices for end-user devices. Exposure to identity management (e.g., Entra ID or Azure AD).
26/05/2026
Full time
ABOUT US Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer. ABOUT THE ROLE We're looking for an IT Support Analyst who loves helping people and making technology feel simple. You'll be the first friendly face our team turns to when things go wrong-or when they just need a bit of guidance. You'll help manage the tools that keep Onmo running: Microsoft 365, Intune and Power Automate, supporting both day-to-day operations and longer-term improvements. This is an opportunity to grow into a broader technical role over time, learning how to manage and automate systems while building trusted relationships across the business. RESPONSIBLTIES End-User Support Act as the first point of contact for all IT queries, delivering a friendly and effective service. Troubleshoot issues with hardware, software, and connectivity for both office and remote users. Support onboarding and offboarding processes, ensuring new joiners are set up for success. Maintain and track IT equipment and assets. CRM, Microsoft 365 & Intune Administration Manage user accounts, licenses, and permissions in Office 365 and Entra ID. Support and maintain endpoint management through Microsoft Intune (Windows and macOS). Help define and improve security baselines for company devices. Support user access, licensing, and permissions across operational platforms, including CRM and telephony systems. Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. Automation & Improvement Use Power Automate to streamline internal processes and reduce manual work. Support documentation of IT processes and contribute to knowledge-sharing materials. Collaborate with other technology teams to improve our service experience Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate. Support a role-based access control (RBAC) approach to maintain system safety and security. FCA COMPLIANCE & CONSUMER DUTY At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves; Identifying and raising risk events in a timely manner when spotted Acting with integrity, skill, care and diligence, and treating customers fairly at all times. Completing mandatory training within allotted deadline Championing policy governance and compliance awareness Following the FCA Conduct Rules; You must act with integrity You must act with due skill, care and diligence You must be open and cooperative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct ABOUT YOU You're approachable, patient, and enjoy solving problems for people. You communicate clearly, translating technical issues into plain English. You take pride in doing things properly and following through until problems are fixed. You're curious about technology and eager to learn about automation, security and systems management. You can prioritise work and stay calm when things get busy. You're comfortable working in ambiguous situations and investigating issues independently. QUALIFICATIONS / EXPERIENCE Essential: Some experience supporting users in a business environment. Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint). Basic knowledge of Intune or willingness to learn quickly. Understanding of basic networking and device troubleshooting. Desirable: Experience automating tasks with Power Automate or similar tools. Knowledge of security best practices for end-user devices. Exposure to identity management (e.g., Entra ID or Azure AD).
Business Analyst Content Strategy, Contentful & Headless CMS We're looking for an experienced Business Analyst to join our Content Domain team and help shape the next phase of our headless content platform evolution. This is a hybrid strategic and delivery-focused role, combining business analysis, structured content modelling and content system enablement. You'll help evolve the organisation from a centralised "content gatekeeper" model to a scalable, self-service approach that enables Product, UX and Engineering teams to move faster with greater consistency, confidence and reuse. Working closely with Product, Experience Design, Engineering and Platform teams, you'll help define scalable, reusable and API-ready content structures that support modern digital experiences across multiple channels and touchpoints. Over the past year, we've made significant progress adopting a headless CMS approach using Contentful, enabling structured content reuse across a growing range of digital experiences and channels. As adoption has scaled across teams, several common challenges have emerged: Existing content models are difficult to discover and understand Reuse versus new model creation is inconsistent Documentation is fragmented and hard to navigate Design and modelling decisions are often reviewed too late in delivery cycles The Content Domain team has become heavily relied upon for tactical guidance and approvals This role has been created to address both immediate delivery needs and the long-term evolution of our content operating model. You'll play a key role in improving how content is designed, governed, documented and consumed across the organisation. This is an initial 6 month contract (outside IR35) Key Responsibilities Business Analysis & Content Modelling Initially, the role will focus heavily on supporting active delivery initiatives across multiple product and experience teams. You will: Partner with Product Managers, UX Designers and Engineering teams to understand customer journeys, business goals and content requirements Facilitate discovery workshops and content modelling activities Translate UX, design and product requirements into scalable Contentful content models Identify opportunities for reuse, extension and rationalisation of existing models Support the design of reusable, scalable and API-ready content structures Support high-priority initiatives including campaigns, experimentation and personalisation capabilities Collaborate closely with engineers to ensure content models are optimised for downstream consumption and platform performance Support GraphQL consumption patterns and modern content delivery architectures Help reduce delivery friction and accelerate time-to-market across teams Content Strategy & Enablement Alongside delivery responsibilities, you'll help shape the future operating model for content across the organisation. You will: Support the definition of standards, governance approaches and reusable modelling patterns Contribute to the evolution of a scalable enterprise content architecture strategy Help establish decentralised, self service content modelling and publishing capabilities Support the creation of a discoverable Content Domain Design Library inspired by modern design system principles Improve visibility and understanding of existing models, dependencies and usage patterns Help define approaches for documenting model intent, API usage and downstream implementation guidance Improve onboarding and enablement for Product, UX and Engineering teams Reduce dependency on central Content Domain support through better tooling, documentation and discoverability Drive alignment between UX design systems, content structures and engineering implementation We're looking for someone with a strong combination of business analysis, content architecture and delivery experience. You should have: Strong experience working with headless CMS platforms, ideally Contentful Understanding of structured content modelling and content architecture principles Experience working with reusable, scalable and governed content schemas Understanding of taxonomy design, schema governance and content reuse patterns Experience translating UX and product requirements into structured content models Hands on experience working with GraphQL and API-driven content delivery environments Good understanding of how structured content is consumed across modern digital applications Working knowledge of TypeScript and modern frontend engineering environments Experience collaborating closely with software engineers and platform teams Understanding of modern design system thinking and its application to content systems Experience improving self service enablement models, documentation systems or discoverable libraries Strong facilitation, communication and stakeholder management skills Competitive Rates Flexible working arrangements Opportunities for professional development and career advancement within a global company A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued The chance to work on cutting edge projects that are transforming the industry Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics free environment. Our culture reflects our lean and self organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
26/05/2026
Full time
Business Analyst Content Strategy, Contentful & Headless CMS We're looking for an experienced Business Analyst to join our Content Domain team and help shape the next phase of our headless content platform evolution. This is a hybrid strategic and delivery-focused role, combining business analysis, structured content modelling and content system enablement. You'll help evolve the organisation from a centralised "content gatekeeper" model to a scalable, self-service approach that enables Product, UX and Engineering teams to move faster with greater consistency, confidence and reuse. Working closely with Product, Experience Design, Engineering and Platform teams, you'll help define scalable, reusable and API-ready content structures that support modern digital experiences across multiple channels and touchpoints. Over the past year, we've made significant progress adopting a headless CMS approach using Contentful, enabling structured content reuse across a growing range of digital experiences and channels. As adoption has scaled across teams, several common challenges have emerged: Existing content models are difficult to discover and understand Reuse versus new model creation is inconsistent Documentation is fragmented and hard to navigate Design and modelling decisions are often reviewed too late in delivery cycles The Content Domain team has become heavily relied upon for tactical guidance and approvals This role has been created to address both immediate delivery needs and the long-term evolution of our content operating model. You'll play a key role in improving how content is designed, governed, documented and consumed across the organisation. This is an initial 6 month contract (outside IR35) Key Responsibilities Business Analysis & Content Modelling Initially, the role will focus heavily on supporting active delivery initiatives across multiple product and experience teams. You will: Partner with Product Managers, UX Designers and Engineering teams to understand customer journeys, business goals and content requirements Facilitate discovery workshops and content modelling activities Translate UX, design and product requirements into scalable Contentful content models Identify opportunities for reuse, extension and rationalisation of existing models Support the design of reusable, scalable and API-ready content structures Support high-priority initiatives including campaigns, experimentation and personalisation capabilities Collaborate closely with engineers to ensure content models are optimised for downstream consumption and platform performance Support GraphQL consumption patterns and modern content delivery architectures Help reduce delivery friction and accelerate time-to-market across teams Content Strategy & Enablement Alongside delivery responsibilities, you'll help shape the future operating model for content across the organisation. You will: Support the definition of standards, governance approaches and reusable modelling patterns Contribute to the evolution of a scalable enterprise content architecture strategy Help establish decentralised, self service content modelling and publishing capabilities Support the creation of a discoverable Content Domain Design Library inspired by modern design system principles Improve visibility and understanding of existing models, dependencies and usage patterns Help define approaches for documenting model intent, API usage and downstream implementation guidance Improve onboarding and enablement for Product, UX and Engineering teams Reduce dependency on central Content Domain support through better tooling, documentation and discoverability Drive alignment between UX design systems, content structures and engineering implementation We're looking for someone with a strong combination of business analysis, content architecture and delivery experience. You should have: Strong experience working with headless CMS platforms, ideally Contentful Understanding of structured content modelling and content architecture principles Experience working with reusable, scalable and governed content schemas Understanding of taxonomy design, schema governance and content reuse patterns Experience translating UX and product requirements into structured content models Hands on experience working with GraphQL and API-driven content delivery environments Good understanding of how structured content is consumed across modern digital applications Working knowledge of TypeScript and modern frontend engineering environments Experience collaborating closely with software engineers and platform teams Understanding of modern design system thinking and its application to content systems Experience improving self service enablement models, documentation systems or discoverable libraries Strong facilitation, communication and stakeholder management skills Competitive Rates Flexible working arrangements Opportunities for professional development and career advancement within a global company A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued The chance to work on cutting edge projects that are transforming the industry Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics free environment. Our culture reflects our lean and self organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
Job DescriptionWe are seeking a highly skilled Business Analyst for Customer Services with experience in technology transformation projects to join our team. Experience with Customer Support Processes and CRM projects is a must.The Business Analyst is responsible for defining the needs of the organisation and turning these into project requirements, whether for technical implementation, business process design, or supporting change management direction.They are responsible for engaging with colleagues across Sage to capture, analyse and document project requirements, often working across multiple projects at any one time.The Business Analyst will work closely with stakeholders across the business to ensure that the requirements are understood, agreed and will form the basis of execution. They will help develop direction for the process of analysis, drive best practice and be an active participant in a community of excellence in analysis.Key ResponsibilitiesWork within the CSO Execution framework for Business Analysis and help to continuously improve processes, methods and best practicesEnsure that problem definition, scope and requirement output provide the clarity required for process, technology or people solution designsAnalyze, document, and optimize business processesTranslate business needs into detailed functional and technical requirements for IT delivery teams.Collaborate with technical teams to ensure accurate and effective implementation.Support user acceptance testing (UAT), training, and change management activities.Serve as a liaison between business teams and technical teams, ensuring alignment and clear communication.Provide post-implementation support and continuous improvement recommendationsSupport incident management where necessaryUnderstand CRM roadmaps and conduct gap analysis and recommend system enhancements or new features to improve efficiency and user experienceAttain and maintain an understanding of Salesforce and ServiceCloud concepts, capabilities, best practices and data management.Skills and Experience:EssentialProven experience as a Business Analyst with a strong track record of delivering successful technology transformation projects.Background in customer service operations, CRM, or contact centre environmentsLead requirements gathering sessions to gain a full understanding of business and system needsIn depth experience of the analysis and modelling of business processesExperience in designing and implementing Business Analysis artefactsStrong relationship building and influencing skills with internal and external stakeholdersExcellent problem-solving, analytical thinking, and communication skillsCommercially astute - able to understand commercial driversAbility to apply (new) concepts and experience to understand and resolve underlying issuesUnderstanding of Software Development methodologies, both Agile and Waterfall, and how BA methodologies align to themBA or Project Management QualificationExperience of Business Process ModellingDesirableExperience leveraging AI for elicitation, analysis, presentation and reportingExperience with Salesforce, specifically Salesforce Service Cloud (case management, knowledge base or service console)Familiarity with reporting and analytics tools (e.g., Tableau, Power BI).
26/05/2026
Full time
Job DescriptionWe are seeking a highly skilled Business Analyst for Customer Services with experience in technology transformation projects to join our team. Experience with Customer Support Processes and CRM projects is a must.The Business Analyst is responsible for defining the needs of the organisation and turning these into project requirements, whether for technical implementation, business process design, or supporting change management direction.They are responsible for engaging with colleagues across Sage to capture, analyse and document project requirements, often working across multiple projects at any one time.The Business Analyst will work closely with stakeholders across the business to ensure that the requirements are understood, agreed and will form the basis of execution. They will help develop direction for the process of analysis, drive best practice and be an active participant in a community of excellence in analysis.Key ResponsibilitiesWork within the CSO Execution framework for Business Analysis and help to continuously improve processes, methods and best practicesEnsure that problem definition, scope and requirement output provide the clarity required for process, technology or people solution designsAnalyze, document, and optimize business processesTranslate business needs into detailed functional and technical requirements for IT delivery teams.Collaborate with technical teams to ensure accurate and effective implementation.Support user acceptance testing (UAT), training, and change management activities.Serve as a liaison between business teams and technical teams, ensuring alignment and clear communication.Provide post-implementation support and continuous improvement recommendationsSupport incident management where necessaryUnderstand CRM roadmaps and conduct gap analysis and recommend system enhancements or new features to improve efficiency and user experienceAttain and maintain an understanding of Salesforce and ServiceCloud concepts, capabilities, best practices and data management.Skills and Experience:EssentialProven experience as a Business Analyst with a strong track record of delivering successful technology transformation projects.Background in customer service operations, CRM, or contact centre environmentsLead requirements gathering sessions to gain a full understanding of business and system needsIn depth experience of the analysis and modelling of business processesExperience in designing and implementing Business Analysis artefactsStrong relationship building and influencing skills with internal and external stakeholdersExcellent problem-solving, analytical thinking, and communication skillsCommercially astute - able to understand commercial driversAbility to apply (new) concepts and experience to understand and resolve underlying issuesUnderstanding of Software Development methodologies, both Agile and Waterfall, and how BA methodologies align to themBA or Project Management QualificationExperience of Business Process ModellingDesirableExperience leveraging AI for elicitation, analysis, presentation and reportingExperience with Salesforce, specifically Salesforce Service Cloud (case management, knowledge base or service console)Familiarity with reporting and analytics tools (e.g., Tableau, Power BI).
First People Recruitment is looking for a Mandarinspeaking Data Analyst for their office in Reading. This role involves preparing sales reports, managing data, and providing insights to support business decisions. The ideal candidate should possess strong Excel skills and experience in data analysis. The position offers a salary of up to £35k based on experience and requires strong communication and problem-solving skills. Join a diverse and inclusive workplace focused on growth and excellence.
26/05/2026
Full time
First People Recruitment is looking for a Mandarinspeaking Data Analyst for their office in Reading. This role involves preparing sales reports, managing data, and providing insights to support business decisions. The ideal candidate should possess strong Excel skills and experience in data analysis. The position offers a salary of up to £35k based on experience and requires strong communication and problem-solving skills. Join a diverse and inclusive workplace focused on growth and excellence.
Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
26/05/2026
Full time
Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Innovative Systems, one of the world's most trusted providers of best of breed data quality and compliance solutions is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented Application Support Analyst to be part of our Technical Customer Experience team within our London, UK office. You will gain satisfaction knowing that you are utilizing your communication skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues. The successful candidates will have the ability and desire to work the shift of Tuesday Saturday, 5:00 AM -2:00 PM Consistently named a Top Workplace, we have a long standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan , one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats - helping to keep us all a bit safer. What you will be doing Application Support Analysts regularly use problem solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi layered requiring: Analysis, investigation and trouble shooting of software and system functionality, integrations, product feature function and adoption issues Creation and development of SQL scripts and other custom software processes Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to: Perform simple product installations - providing a pathway into professional services or hosted consulting, pre sales, engineering, product management and more Write knowledge base documentation and assist with expansion of our self service portal and customer happiness by helping to develop top notch training modules and videos Provide insights that will be used to improve existing solutions and plan those of our next generation You are great at and have Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required. Experience with SQL databases and SQL programming language Highly analytic with strong problem solving and creative thinking skills Excellent verbal and written communication skills in English proficiency of the English language at a native or business level Willingness to be on call after hours in customer support rotation (very minimal) It's a plus if you have Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML Knowledge of the Fintech or financial services industry Knowledge of SWIFT or other payment processing Arabic, French, German, Spanish, Portuguese or other business level language / communication skills About us - we give you First of all - we take time to learn about you. There are no robots or machines that are screening your resume for keywords. Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more. We also know how to do - fun! Our people We are a diverse, multi cultural bunch! You will find friends here and in our offices abroad. You'll always have someone to help out and to hang out with! Sorry, but Innovative is not providing visa sponsorship for this position.
26/05/2026
Full time
Innovative Systems, one of the world's most trusted providers of best of breed data quality and compliance solutions is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented Application Support Analyst to be part of our Technical Customer Experience team within our London, UK office. You will gain satisfaction knowing that you are utilizing your communication skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues. The successful candidates will have the ability and desire to work the shift of Tuesday Saturday, 5:00 AM -2:00 PM Consistently named a Top Workplace, we have a long standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan , one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats - helping to keep us all a bit safer. What you will be doing Application Support Analysts regularly use problem solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi layered requiring: Analysis, investigation and trouble shooting of software and system functionality, integrations, product feature function and adoption issues Creation and development of SQL scripts and other custom software processes Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to: Perform simple product installations - providing a pathway into professional services or hosted consulting, pre sales, engineering, product management and more Write knowledge base documentation and assist with expansion of our self service portal and customer happiness by helping to develop top notch training modules and videos Provide insights that will be used to improve existing solutions and plan those of our next generation You are great at and have Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required. Experience with SQL databases and SQL programming language Highly analytic with strong problem solving and creative thinking skills Excellent verbal and written communication skills in English proficiency of the English language at a native or business level Willingness to be on call after hours in customer support rotation (very minimal) It's a plus if you have Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML Knowledge of the Fintech or financial services industry Knowledge of SWIFT or other payment processing Arabic, French, German, Spanish, Portuguese or other business level language / communication skills About us - we give you First of all - we take time to learn about you. There are no robots or machines that are screening your resume for keywords. Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more. We also know how to do - fun! Our people We are a diverse, multi cultural bunch! You will find friends here and in our offices abroad. You'll always have someone to help out and to hang out with! Sorry, but Innovative is not providing visa sponsorship for this position.
Dwi Consulting is looking for a Business Analyst with Bioanalytical Sciences experience for a remote position. The successful candidate will gather and analyze business requirements for integrating bioanalytical assays into the LabVantage LIMS system. Responsibilities include documenting workflows, facilitating testing, and collaborating with technical teams. A Bachelor's or Master's degree in a relevant scientific field is required, along with a strong background in bioanalytical processes. Start date ASAP, with an end date in December 2026.
26/05/2026
Full time
Dwi Consulting is looking for a Business Analyst with Bioanalytical Sciences experience for a remote position. The successful candidate will gather and analyze business requirements for integrating bioanalytical assays into the LabVantage LIMS system. Responsibilities include documenting workflows, facilitating testing, and collaborating with technical teams. A Bachelor's or Master's degree in a relevant scientific field is required, along with a strong background in bioanalytical processes. Start date ASAP, with an end date in December 2026.
Overview To provide asset class aligned support to Global Equity, Enterprise Investment Services, and other enterprise data clients and stakeholders to enhance investment decisions and fund oversight. To serve as the point of contact for EIS, GE, and other enterprise data clients for investment data and trade related inquiries and partner with internal teams to ensure integrity of investment and fund data. To provide oversight of operational activities to ensure accurate and timely service delivery. The ideal candidate should understand the equity investment process-both conceptually and operationally-including end-to-end knowledge of the investment lifecycle from investment data inputs to trade management. Duties & Responsibilities Provide asset class aligned support to Global Equity, Enterprise Investment Services, and other enterprise data clients and stakeholders to enhance investment decisions and fund oversight. Serve as the point of contact for investment data and trade related inquiries, partner with internal teams to ensure integrity of investment and fund data. Complete daily and ad-hoc tasks while working under tight deadlines, managing competing priorities, and analyzing multiple inputs to meet operational objectives. Oversee operational activities to ensure accurate and timely data delivery. Analyze and resolve complex data issues supporting Data Management as a process expert per assigned data domain. Proactively identify and lead process enhancement initiatives to gain efficiencies and improve quality. Recognize and resolve roadblocks to maximize team impact. Review and perform root cause analysis of data errors and provide short term and long term solutions for issues, elevating issues when appropriate. Provide direct client support to enhance business decisions, anticipating client needs and exceeding expectations related to the services being provided. Leverage and strengthen FFS and IMG wide network to accelerate issue resolution and to improve quality. Partner with external data vendors and industry contacts to enable best in class data management practices. Develop a strong and consistent knowledge of funds and securities assigned and obtain an end-to-end knowledge of the operational processes being supported. Understand details driving the operational processes and the portfolio impacts. Maintain a broad and consistent knowledge of the investment management landscape. Participate in new product implementations and other improvement projects by capturing, documenting, and validating business requirements, ensuring systems are properly set up for go live. Communicate appropriately with all necessary clients and stakeholders. Recommend changes that will enhance workflows and procedures. Integrate new or existing technologies into workflows and communicate updates to all team members, analyzing impact, preparing environment for change, and updating or creating procedures. Participate in special projects and perform other duties as assigned. Qualifications Undergraduate degree (preferably in accounting, finance, economics, or related field). Minimum of three years relevant work experience, including one year of project management experience preferred. Excellent analytical capabilities, research, problem solving, and time management skills required. Proficiency in Data Management procedures and strong knowledge of data domain workflows preferred. Strong verbal and written communication skills, interpersonal skills, and the ability to build solid business relationships. Excellent judgment and ability to analyze issues quickly and independently to take appropriate action with minimal supervision. Strong, demonstrated problem identification, analysis, and resolution skills. Demonstrated ability to function in a fast paced, ambiguous working environment with multiple and diverse responsibilities. Advanced knowledge and skills using current versions of the Microsoft Office Suite. Working knowledge of VBA and SQL is a significant plus. Detail oriented with a high level of energy. Proven self starter with ability to work independently and within teams. Ability to work effectively in a team environment. Demonstrated ability to lead, train, and motivate other crew members. Special Factors Vanguard is not offering visa sponsorship for this position.
26/05/2026
Full time
Overview To provide asset class aligned support to Global Equity, Enterprise Investment Services, and other enterprise data clients and stakeholders to enhance investment decisions and fund oversight. To serve as the point of contact for EIS, GE, and other enterprise data clients for investment data and trade related inquiries and partner with internal teams to ensure integrity of investment and fund data. To provide oversight of operational activities to ensure accurate and timely service delivery. The ideal candidate should understand the equity investment process-both conceptually and operationally-including end-to-end knowledge of the investment lifecycle from investment data inputs to trade management. Duties & Responsibilities Provide asset class aligned support to Global Equity, Enterprise Investment Services, and other enterprise data clients and stakeholders to enhance investment decisions and fund oversight. Serve as the point of contact for investment data and trade related inquiries, partner with internal teams to ensure integrity of investment and fund data. Complete daily and ad-hoc tasks while working under tight deadlines, managing competing priorities, and analyzing multiple inputs to meet operational objectives. Oversee operational activities to ensure accurate and timely data delivery. Analyze and resolve complex data issues supporting Data Management as a process expert per assigned data domain. Proactively identify and lead process enhancement initiatives to gain efficiencies and improve quality. Recognize and resolve roadblocks to maximize team impact. Review and perform root cause analysis of data errors and provide short term and long term solutions for issues, elevating issues when appropriate. Provide direct client support to enhance business decisions, anticipating client needs and exceeding expectations related to the services being provided. Leverage and strengthen FFS and IMG wide network to accelerate issue resolution and to improve quality. Partner with external data vendors and industry contacts to enable best in class data management practices. Develop a strong and consistent knowledge of funds and securities assigned and obtain an end-to-end knowledge of the operational processes being supported. Understand details driving the operational processes and the portfolio impacts. Maintain a broad and consistent knowledge of the investment management landscape. Participate in new product implementations and other improvement projects by capturing, documenting, and validating business requirements, ensuring systems are properly set up for go live. Communicate appropriately with all necessary clients and stakeholders. Recommend changes that will enhance workflows and procedures. Integrate new or existing technologies into workflows and communicate updates to all team members, analyzing impact, preparing environment for change, and updating or creating procedures. Participate in special projects and perform other duties as assigned. Qualifications Undergraduate degree (preferably in accounting, finance, economics, or related field). Minimum of three years relevant work experience, including one year of project management experience preferred. Excellent analytical capabilities, research, problem solving, and time management skills required. Proficiency in Data Management procedures and strong knowledge of data domain workflows preferred. Strong verbal and written communication skills, interpersonal skills, and the ability to build solid business relationships. Excellent judgment and ability to analyze issues quickly and independently to take appropriate action with minimal supervision. Strong, demonstrated problem identification, analysis, and resolution skills. Demonstrated ability to function in a fast paced, ambiguous working environment with multiple and diverse responsibilities. Advanced knowledge and skills using current versions of the Microsoft Office Suite. Working knowledge of VBA and SQL is a significant plus. Detail oriented with a high level of energy. Proven self starter with ability to work independently and within teams. Ability to work effectively in a team environment. Demonstrated ability to lead, train, and motivate other crew members. Special Factors Vanguard is not offering visa sponsorship for this position.
Job Description We are seeking a Cyber Security Analyst - Cloud Security Specialist to help protect Heathrow's cloud infrastructure, applications, and services. They will work as part of the Cyber Security Solutions Team ensuring security is integrated into the design, deployment, and operations of cloud-based systems. This role will involve identifying and mitigating cloud-related security risks, ensuring compliance with industry standards, and driving continuous improvement in cloud security practices. They will help ensure that the organisation's cloud environments are designed, managed, and configured according to the highest Cyber Security principles and that Cloud environments are configured to comply with industry good practice, standards and regulatory requirements. The individual will work closely with cloud specialists across the organisation to provide technical expertise, validate cloud security configurations, and support the overall Cyber Security posture. Your role will involve Cloud Security Strategy and Design: Help develop and implement cloud security frameworks, ensuring that security best practices are integrated into all aspects of cloud infrastructure and services. Cloud Security Operations: Ensure appropriate monitoring, detection, and response to security threats and vulnerabilities within cloud environments is embedded from the outset. Conduct risk assessments and security audits to identify areas of improvement and ensure compliance with regulatory requirements. Incident Response & Forensics: Support incident response efforts in cloud environments, including identifying and investigating security incidents and breaches. Provide technical input and support to root cause analysis and recommend corrective actions. Automation & Optimisation: Automate security controls, monitoring, and response processes to improve operational efficiency and reduce risk in cloud environments. Collaboration & Communication: Work closely with development teams, DevOps, and other stakeholders to implement security controls in cloud infrastructure. Provide clear and concise communication to both technical and non-technical stakeholders regarding security risks, incidents, and resolutions. Compliance & Governance: Ensure adherence to regulatory requirements and industry standards within cloud environments. Assist with audits and ensure security governance is in place. Continuous Improvement: Stay up-to-date with emerging cloud security trends and vulnerabilities. Continuously evaluate and enhance security practices to keep up with evolving cloud technologies and threats. These skills are essential Strong experience of hands-on technical experience in Cloud security engineering, with a proven track record of securing cloud environments. Solid experience with cloud architecture, security protocols, and secure cloud configurations. Proven track record of providing Cyber Security guidance on cloud application design, implementation, and ongoing management. Experience in ensuring compliance with industry standards and regulations related to cloud security (e.g., NIST, ISO 27001, PCI-DSS, GDPR). Experience working with cross-functional teams and collaborating with development engineers, Cyber Security specialists, and other internal stakeholders to ensure cloud security. Deep knowledge of cloud platforms and services (Azure, Google Cloud). Experience of security Cloud platforms including Salesforce. Expertise in cloud security tools and technologies (e.g., Shield, Azure Security, SCCP, Wiz, Guard). Strong understanding of web application and cloud firewalls, encryption, identity and API security. Experience with automation tools (e.g., Terraform, Ansible, CloudFormation) for securing cloud infrastructure. Ideally, you'll have Experience with network security in cloud environments (e.g., AWS, Azure) and hybrid network configurations. Experience with DevSecOps practices, secure coding, and cloud-native application security. Familiarity with containerisation technologies (e.g., Docker, Kubernetes) and their security implications.
26/05/2026
Full time
Job Description We are seeking a Cyber Security Analyst - Cloud Security Specialist to help protect Heathrow's cloud infrastructure, applications, and services. They will work as part of the Cyber Security Solutions Team ensuring security is integrated into the design, deployment, and operations of cloud-based systems. This role will involve identifying and mitigating cloud-related security risks, ensuring compliance with industry standards, and driving continuous improvement in cloud security practices. They will help ensure that the organisation's cloud environments are designed, managed, and configured according to the highest Cyber Security principles and that Cloud environments are configured to comply with industry good practice, standards and regulatory requirements. The individual will work closely with cloud specialists across the organisation to provide technical expertise, validate cloud security configurations, and support the overall Cyber Security posture. Your role will involve Cloud Security Strategy and Design: Help develop and implement cloud security frameworks, ensuring that security best practices are integrated into all aspects of cloud infrastructure and services. Cloud Security Operations: Ensure appropriate monitoring, detection, and response to security threats and vulnerabilities within cloud environments is embedded from the outset. Conduct risk assessments and security audits to identify areas of improvement and ensure compliance with regulatory requirements. Incident Response & Forensics: Support incident response efforts in cloud environments, including identifying and investigating security incidents and breaches. Provide technical input and support to root cause analysis and recommend corrective actions. Automation & Optimisation: Automate security controls, monitoring, and response processes to improve operational efficiency and reduce risk in cloud environments. Collaboration & Communication: Work closely with development teams, DevOps, and other stakeholders to implement security controls in cloud infrastructure. Provide clear and concise communication to both technical and non-technical stakeholders regarding security risks, incidents, and resolutions. Compliance & Governance: Ensure adherence to regulatory requirements and industry standards within cloud environments. Assist with audits and ensure security governance is in place. Continuous Improvement: Stay up-to-date with emerging cloud security trends and vulnerabilities. Continuously evaluate and enhance security practices to keep up with evolving cloud technologies and threats. These skills are essential Strong experience of hands-on technical experience in Cloud security engineering, with a proven track record of securing cloud environments. Solid experience with cloud architecture, security protocols, and secure cloud configurations. Proven track record of providing Cyber Security guidance on cloud application design, implementation, and ongoing management. Experience in ensuring compliance with industry standards and regulations related to cloud security (e.g., NIST, ISO 27001, PCI-DSS, GDPR). Experience working with cross-functional teams and collaborating with development engineers, Cyber Security specialists, and other internal stakeholders to ensure cloud security. Deep knowledge of cloud platforms and services (Azure, Google Cloud). Experience of security Cloud platforms including Salesforce. Expertise in cloud security tools and technologies (e.g., Shield, Azure Security, SCCP, Wiz, Guard). Strong understanding of web application and cloud firewalls, encryption, identity and API security. Experience with automation tools (e.g., Terraform, Ansible, CloudFormation) for securing cloud infrastructure. Ideally, you'll have Experience with network security in cloud environments (e.g., AWS, Azure) and hybrid network configurations. Experience with DevSecOps practices, secure coding, and cloud-native application security. Familiarity with containerisation technologies (e.g., Docker, Kubernetes) and their security implications.
On behalf of National Savings & Investments, we are looking for a Reporting Analyst (Inside IR35) for an 11 month contract based Hybrid London, Durham, Lytham or Glasgow. About the role As part of Enterprise Service Management (ESM), this role supports reporting activities across the Directorate in relation to NS&I's Multi-Supplier Model and its Strategic Supplier Partners. This involves gathering, analysing and presenting information about the ESM service management function, its processes and suppliers. This includes tracking key performance indicators (KPIs) and metrics to assess service performance, identify areas for improvement, and support alignment with business goals. You will contribute to in-year reporting by supporting the production of regular performance reports for internal stakeholders, working with the wider ESM team to help colleagues understand operational performance and support the capture of accurate forecasts. Working with a range of data sources including service management tools, databases, portals and audits, you will support the team in monitoring and reporting on supplier performance across outsourced service contracts. This role requires an individual with strong analytical skills, attention to detail and the ability to manage competing priorities, with confidence communicating insights and responding to stakeholder needs. As a Reporting Analyst, your main responsibilities will be to: Support the production of performance reports using ServiceNow, Excel and Power BI. Design, collate and contribute to the production of daily, weekly, monthly and annual Quality Assurance and Performance reports. Validate and reconcile supplier data to ensure accuracy and consistency. Analyse data to identify trends, issues and areas for improvement. Work with service and supplier managers to provide insight into performance. Communicate findings clearly to internal stakeholders. Assist with the creation of dashboards and reporting outputs. Support ad hoc data requests across multiple service areas. Experience designing and producing reports in various systems such as Excel, Power BI and/or ServiceNow. Ability to engage with a range of stakeholders in a complex environment, including supporting interactions with senior colleagues where required. Experience working within complex and large-scale transformation programs and able to operate in a fast-paced, dynamic and SIAM team. Experience of technical data interpretation, management and handling. Experience of working with Microsoft Excel, Forms and M365. Ability to integrate and analyse information and data from various sources, with strong attention to detail and the ability to produce clear and concise reports and outputs. Excellent customer service and relationship management skills. Strong interpersonal skills with the ability to build strong relationships across all levels of internal and external stakeholders and communicate effectively. Understanding of Lean, Agile and DevOps principles within a Customer & Service centric delivery environment. Experience working with operational or service related data. Experience using ServiceNow - NS&I's chosen ITSM Tool - with an understanding of its reporting capability would be advantageous. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, NS&I guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Commitment National Savings & Investments guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
26/05/2026
Full time
On behalf of National Savings & Investments, we are looking for a Reporting Analyst (Inside IR35) for an 11 month contract based Hybrid London, Durham, Lytham or Glasgow. About the role As part of Enterprise Service Management (ESM), this role supports reporting activities across the Directorate in relation to NS&I's Multi-Supplier Model and its Strategic Supplier Partners. This involves gathering, analysing and presenting information about the ESM service management function, its processes and suppliers. This includes tracking key performance indicators (KPIs) and metrics to assess service performance, identify areas for improvement, and support alignment with business goals. You will contribute to in-year reporting by supporting the production of regular performance reports for internal stakeholders, working with the wider ESM team to help colleagues understand operational performance and support the capture of accurate forecasts. Working with a range of data sources including service management tools, databases, portals and audits, you will support the team in monitoring and reporting on supplier performance across outsourced service contracts. This role requires an individual with strong analytical skills, attention to detail and the ability to manage competing priorities, with confidence communicating insights and responding to stakeholder needs. As a Reporting Analyst, your main responsibilities will be to: Support the production of performance reports using ServiceNow, Excel and Power BI. Design, collate and contribute to the production of daily, weekly, monthly and annual Quality Assurance and Performance reports. Validate and reconcile supplier data to ensure accuracy and consistency. Analyse data to identify trends, issues and areas for improvement. Work with service and supplier managers to provide insight into performance. Communicate findings clearly to internal stakeholders. Assist with the creation of dashboards and reporting outputs. Support ad hoc data requests across multiple service areas. Experience designing and producing reports in various systems such as Excel, Power BI and/or ServiceNow. Ability to engage with a range of stakeholders in a complex environment, including supporting interactions with senior colleagues where required. Experience working within complex and large-scale transformation programs and able to operate in a fast-paced, dynamic and SIAM team. Experience of technical data interpretation, management and handling. Experience of working with Microsoft Excel, Forms and M365. Ability to integrate and analyse information and data from various sources, with strong attention to detail and the ability to produce clear and concise reports and outputs. Excellent customer service and relationship management skills. Strong interpersonal skills with the ability to build strong relationships across all levels of internal and external stakeholders and communicate effectively. Understanding of Lean, Agile and DevOps principles within a Customer & Service centric delivery environment. Experience working with operational or service related data. Experience using ServiceNow - NS&I's chosen ITSM Tool - with an understanding of its reporting capability would be advantageous. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, NS&I guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Commitment National Savings & Investments guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
