Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: Providing a professional and consistent level of Technology support to all staff Responding to incoming incidents and requests at first point of contact reported via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues Alerting Senior Analysts and Managers of reoccurring incidents and potential issues Keeping customers apprised and updated Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst / 2nd Line Support Analyst Attributes/Skills: Experience working within a legal environment is essential Knowledge of Windows 10 and Microsoft Office 365 Understanding of PC Hardware and operating systems Awareness of using Active Directory Experience of logging tickets in ITSM call logging software Desktop Support Analyst / 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
13/03/2026
Full time
Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: Providing a professional and consistent level of Technology support to all staff Responding to incoming incidents and requests at first point of contact reported via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues Alerting Senior Analysts and Managers of reoccurring incidents and potential issues Keeping customers apprised and updated Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst / 2nd Line Support Analyst Attributes/Skills: Experience working within a legal environment is essential Knowledge of Windows 10 and Microsoft Office 365 Understanding of PC Hardware and operating systems Awareness of using Active Directory Experience of logging tickets in ITSM call logging software Desktop Support Analyst / 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
IT Technical Operations Manager Cardiff (3 days per week onsite) We have partnered exclusively with a growing financial services company in Cardiff is looking for an IT Technical Operations Manager to take ownership of day-to-day technology operations and supplier management across the business. The company is still comparatively small, around 50 people, so this isn t a role where someone sits at a distance from the work. They need someone technical who can lead a small team, work closely with external suppliers, and step in wherever needed to keep systems running smoothly. Most of the infrastructure and security capability is delivered through third-party providers. The key part of the role is making sure those partners are delivering what they should, holding them to account, and acting as the technical bridge between the business and its suppliers. You ll also work closely with the Head of IT, supporting the wider technology function and ensuring the organisation maintains the standards expected within a regulated financial services environment. The Role You ll be responsible for the operational performance, security posture and reliability of the company s technology environment. This includes overseeing outsourced infrastructure, cloud services, security providers and core business platforms. A large part of the role involves coordinating suppliers, reviewing service delivery, and ensuring the organisation s cloud and productivity platforms are running effectively. Alongside this, you ll lead a small internal team and act as the technical escalation point across the business. Because of the size of the organisation, the role suits someone comfortable working in a hands-on environment where priorities can shift quickly and everyone contributes to solving problems. Key Responsibilities Oversee the day-to-day operation of the company s IT infrastructure and cloud services Act as the primary technical point of contact for external managed service providers and vendors Monitor and manage supplier performance against SLAs and contractual commitments Provide technical leadership to a small internal IT support team Ensure the reliability, security and availability of core systems and services Oversee the organisation s Microsoft 365 environment including identity, collaboration and productivity tools Maintain oversight of the Azure cloud environment delivered through third-party providers Work with security partners to maintain a strong security posture across systems and data Support regulatory and compliance requirements within a financial services environment Coordinate and support internal and external technology audits Maintain documentation, policies and operational procedures Act as a technical escalation point for complex issues Work closely with the Head of IT to support technology planning and improvement initiatives Identify opportunities to improve processes, reliability and operational efficiency Skills and Experience Strong technical background across Microsoft 365 and Azure environments Experience managing third-party IT providers or managed service partners Good understanding of cloud infrastructure, identity management and security best practices Experience operating within a regulated or compliance-driven environment (financial services highly desirable) Ability to lead and support a small team Comfortable operating in a hands-on technical role where priorities can shift Strong communication skills with the ability to translate technical issues for non-technical stakeholders Experience supporting audits, compliance checks or security reviews Good understanding of IT operations, service delivery and incident management Personal Profile A hands-on problem solver who enjoys working in smaller organisations Comfortable working across both technical and operational responsibilities Strong communicator who can build relationships with suppliers and internal stakeholders Someone who takes ownership and follows issues through to resolution Adaptable and willing to get involved wherever needed Benefits Hybrid working - 3 days per week onsite in Cardiff Free parking Gym membership Private healthcare (Bupa) Pension matched and doubled by the employer up to 5% 30 days annual leave
13/03/2026
Full time
IT Technical Operations Manager Cardiff (3 days per week onsite) We have partnered exclusively with a growing financial services company in Cardiff is looking for an IT Technical Operations Manager to take ownership of day-to-day technology operations and supplier management across the business. The company is still comparatively small, around 50 people, so this isn t a role where someone sits at a distance from the work. They need someone technical who can lead a small team, work closely with external suppliers, and step in wherever needed to keep systems running smoothly. Most of the infrastructure and security capability is delivered through third-party providers. The key part of the role is making sure those partners are delivering what they should, holding them to account, and acting as the technical bridge between the business and its suppliers. You ll also work closely with the Head of IT, supporting the wider technology function and ensuring the organisation maintains the standards expected within a regulated financial services environment. The Role You ll be responsible for the operational performance, security posture and reliability of the company s technology environment. This includes overseeing outsourced infrastructure, cloud services, security providers and core business platforms. A large part of the role involves coordinating suppliers, reviewing service delivery, and ensuring the organisation s cloud and productivity platforms are running effectively. Alongside this, you ll lead a small internal team and act as the technical escalation point across the business. Because of the size of the organisation, the role suits someone comfortable working in a hands-on environment where priorities can shift quickly and everyone contributes to solving problems. Key Responsibilities Oversee the day-to-day operation of the company s IT infrastructure and cloud services Act as the primary technical point of contact for external managed service providers and vendors Monitor and manage supplier performance against SLAs and contractual commitments Provide technical leadership to a small internal IT support team Ensure the reliability, security and availability of core systems and services Oversee the organisation s Microsoft 365 environment including identity, collaboration and productivity tools Maintain oversight of the Azure cloud environment delivered through third-party providers Work with security partners to maintain a strong security posture across systems and data Support regulatory and compliance requirements within a financial services environment Coordinate and support internal and external technology audits Maintain documentation, policies and operational procedures Act as a technical escalation point for complex issues Work closely with the Head of IT to support technology planning and improvement initiatives Identify opportunities to improve processes, reliability and operational efficiency Skills and Experience Strong technical background across Microsoft 365 and Azure environments Experience managing third-party IT providers or managed service partners Good understanding of cloud infrastructure, identity management and security best practices Experience operating within a regulated or compliance-driven environment (financial services highly desirable) Ability to lead and support a small team Comfortable operating in a hands-on technical role where priorities can shift Strong communication skills with the ability to translate technical issues for non-technical stakeholders Experience supporting audits, compliance checks or security reviews Good understanding of IT operations, service delivery and incident management Personal Profile A hands-on problem solver who enjoys working in smaller organisations Comfortable working across both technical and operational responsibilities Strong communicator who can build relationships with suppliers and internal stakeholders Someone who takes ownership and follows issues through to resolution Adaptable and willing to get involved wherever needed Benefits Hybrid working - 3 days per week onsite in Cardiff Free parking Gym membership Private healthcare (Bupa) Pension matched and doubled by the employer up to 5% 30 days annual leave
Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst/2nd Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: * Experience working within a legal environment is essential * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Desktop Support Analyst/2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
12/03/2026
Full time
Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst/2nd Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: * Experience working within a legal environment is essential * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Desktop Support Analyst/2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Location Newport NP10 8QQ About the job Job summary Senior Dynamics Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. To provide up to date services to our customers systems need to be developed, improved, and maintained. This position plays a pivotal role in ensuring the core applications are reviewed and continually improved. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Technical Be responsible for the design, coding, configuration, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Apps in MS Azure Configure and customise both model model-driven and canvas apps Develop Power Automate Flows via connectors to the Dataverse and other data sources Develop PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Identify and manage defects, incidents, risks and issues in line with IPO standards Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to Assist in implementing toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality Embrace a continuous improvement ethos Responsible for ensuring that the team test and build activities follow agreed governance and processes Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Person specification As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Click the 'Apply now' button and complete the application form by providing the following: Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies "progress over perfection" principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Promote and display the IPO and Civil Service Values Guides more junior members in their personal development Coaches and mentors' colleagues Continuously improves technical knowledge and stays abreast of latest trends Shares knowledge of tools and techniques with your wider team and the business stakeholders Relevant Skills and Experience. Has been a key player in delivering technical solutions as part of large projects Experienced with modern delivery models such as Scrum and other Agile methodologies Advocate of DevOps principles Experience working in a Microsoft Azure Cloud first team Experience with Azure DevOps Essential Technical Experience of MS Dynamics CRM and/or PowerApps platform Has a deep understanding of architectural principals such as SOA and Micro-Services Technical aptitude Proficiency in one or more of these languages: C#, Python, JavaScript, Typescript Experience writing and implementing Unit Testing Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc. Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. If you require job-specific information, please contact Dominic Read E-mail: Telephone:
12/03/2026
Full time
Location Newport NP10 8QQ About the job Job summary Senior Dynamics Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. To provide up to date services to our customers systems need to be developed, improved, and maintained. This position plays a pivotal role in ensuring the core applications are reviewed and continually improved. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Technical Be responsible for the design, coding, configuration, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Apps in MS Azure Configure and customise both model model-driven and canvas apps Develop Power Automate Flows via connectors to the Dataverse and other data sources Develop PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Identify and manage defects, incidents, risks and issues in line with IPO standards Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to Assist in implementing toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality Embrace a continuous improvement ethos Responsible for ensuring that the team test and build activities follow agreed governance and processes Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Person specification As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Click the 'Apply now' button and complete the application form by providing the following: Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies "progress over perfection" principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Promote and display the IPO and Civil Service Values Guides more junior members in their personal development Coaches and mentors' colleagues Continuously improves technical knowledge and stays abreast of latest trends Shares knowledge of tools and techniques with your wider team and the business stakeholders Relevant Skills and Experience. Has been a key player in delivering technical solutions as part of large projects Experienced with modern delivery models such as Scrum and other Agile methodologies Advocate of DevOps principles Experience working in a Microsoft Azure Cloud first team Experience with Azure DevOps Essential Technical Experience of MS Dynamics CRM and/or PowerApps platform Has a deep understanding of architectural principals such as SOA and Micro-Services Technical aptitude Proficiency in one or more of these languages: C#, Python, JavaScript, Typescript Experience writing and implementing Unit Testing Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc. Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. If you require job-specific information, please contact Dominic Read E-mail: Telephone:
Location Newport NP10 8QQ About the job Job summary Senior Front End Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. In order to provide up to date services to our customers both nationally and internationally systems need to be developed, improved and maintained. You will have the opportunity to work on the latest cutting edge cloud technologies, use modern delivery processes and work on innovative projects some including the use of AI and ML. Working alongside experts in their fields you will have the opportunity to make valuable contributions without compromising on quality. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined team using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the teams assigned deliverables. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual with strong front end and UX skills, you will have the opportunity to develop and mature your skills even further and extend your skills set with those typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Any back-end skills you have can also be utilised within this role. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Technical Be responsible for the design, coding, testing and documentation of small scale to large, complex or mission critical applications and solutions in a cloud first environment Build web based Front End interfaces interacting with RESTful APIs using React, Next JS and other web technologies Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Identify and manage problems, incidents, risks and issues in line with IPO standards Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across a few multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Embrace a continuous improvement ethos Applies "progress over perfection" principle Takes full responsibility for decisions and delivers on commitment Maintain inner composure, recovering quickly from setbacks and learning from the experience Highly driven and inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends Person specification Essential Experience Has been a key player in delivering technical solutions as part of a large projects Experienced with modern delivery models such as Scrum and Agile Experience of working with cloud technologies including Azure Working knowledge of Azure DevOps Experience with Git Advocate of DevOps principles Essential Technical Excellent understanding of React and experience with Next JS. Excellent understanding of Node JS Experience working with RESTful web services Has a good understanding of architectural principals with design patterns such as SOA and Micro-Services
12/03/2026
Full time
Location Newport NP10 8QQ About the job Job summary Senior Front End Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. In order to provide up to date services to our customers both nationally and internationally systems need to be developed, improved and maintained. You will have the opportunity to work on the latest cutting edge cloud technologies, use modern delivery processes and work on innovative projects some including the use of AI and ML. Working alongside experts in their fields you will have the opportunity to make valuable contributions without compromising on quality. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined team using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the teams assigned deliverables. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual with strong front end and UX skills, you will have the opportunity to develop and mature your skills even further and extend your skills set with those typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Any back-end skills you have can also be utilised within this role. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Technical Be responsible for the design, coding, testing and documentation of small scale to large, complex or mission critical applications and solutions in a cloud first environment Build web based Front End interfaces interacting with RESTful APIs using React, Next JS and other web technologies Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Identify and manage problems, incidents, risks and issues in line with IPO standards Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across a few multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Embrace a continuous improvement ethos Applies "progress over perfection" principle Takes full responsibility for decisions and delivers on commitment Maintain inner composure, recovering quickly from setbacks and learning from the experience Highly driven and inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends Person specification Essential Experience Has been a key player in delivering technical solutions as part of a large projects Experienced with modern delivery models such as Scrum and Agile Experience of working with cloud technologies including Azure Working knowledge of Azure DevOps Experience with Git Advocate of DevOps principles Essential Technical Excellent understanding of React and experience with Next JS. Excellent understanding of Node JS Experience working with RESTful web services Has a good understanding of architectural principals with design patterns such as SOA and Micro-Services
Location Newport, NP10 8QQ About the job Job summary Digital Delivery Senior Automation Tester The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. In order to provide up to date services to our customers both nationally and internationally systems need to be developed, improved and maintained. You will have the opportunity to work on the latest cutting-edge cloud technologies, use modern delivery processes and work on innovative projects some including the use of AI and ML. Working alongside experts in their fields you will have the opportunity to make valuable contributions without compromising on quality. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Test Engineer is expected to contribute to the technical strategy for the department. As a multi-skilled individual, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. We are recruiting for multiple roles of which one role is slightly biased towards application testing post infrastructure changes. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to Technical Responsible for writing, executing and maintaining functional/non-functional automated UI and API tests/suites aligned against acceptance criteria to support our continuous deployment environment Be responsible for the design, coding, testing, maintenance, and documentation for robust, scalable and reusable solutions that deliver exceptional user experience using DevOps best practice Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Work closely with software developers to reach a common understanding of the code base and test coverage at unit level Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to. Identify and manage defects, incidents, risks and issues in line with IPO standards Build automated test solutions from scratch in line with IPO Test Strategy and IPO Engineering Principles Contribute to the design, coding, testing and documentation of small scale to large, complex or mission critical program Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies "progress over perfection" principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends Person specification Essential Experience Has been a key player in delivering technical solutions as part of large projects Experience of working with cloud technologies including Azure Experience of using data models Experience in test documentation, such as strategies and approaches Experience in testing front-end and back-end web services Experienced with Agile delivery model Working knowledge of Azure DevOps Essential Technical Experience with Automation tools, including MS Visual Studio with C#, Selenium, BDD, SpecFlow, MSTest, RestSharp and JavaScript Working knowledge of non-functional test tools including JMeter and Azure Load Test Experience with Github Has a deep understanding of architectural principals with design patterns Experience of writing SQL statements
12/03/2026
Full time
Location Newport, NP10 8QQ About the job Job summary Digital Delivery Senior Automation Tester The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. In order to provide up to date services to our customers both nationally and internationally systems need to be developed, improved and maintained. You will have the opportunity to work on the latest cutting-edge cloud technologies, use modern delivery processes and work on innovative projects some including the use of AI and ML. Working alongside experts in their fields you will have the opportunity to make valuable contributions without compromising on quality. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Test Engineer is expected to contribute to the technical strategy for the department. As a multi-skilled individual, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. We are recruiting for multiple roles of which one role is slightly biased towards application testing post infrastructure changes. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to Technical Responsible for writing, executing and maintaining functional/non-functional automated UI and API tests/suites aligned against acceptance criteria to support our continuous deployment environment Be responsible for the design, coding, testing, maintenance, and documentation for robust, scalable and reusable solutions that deliver exceptional user experience using DevOps best practice Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Work closely with software developers to reach a common understanding of the code base and test coverage at unit level Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to. Identify and manage defects, incidents, risks and issues in line with IPO standards Build automated test solutions from scratch in line with IPO Test Strategy and IPO Engineering Principles Contribute to the design, coding, testing and documentation of small scale to large, complex or mission critical program Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies "progress over perfection" principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends Person specification Essential Experience Has been a key player in delivering technical solutions as part of large projects Experience of working with cloud technologies including Azure Experience of using data models Experience in test documentation, such as strategies and approaches Experience in testing front-end and back-end web services Experienced with Agile delivery model Working knowledge of Azure DevOps Essential Technical Experience with Automation tools, including MS Visual Studio with C#, Selenium, BDD, SpecFlow, MSTest, RestSharp and JavaScript Working knowledge of non-functional test tools including JMeter and Azure Load Test Experience with Github Has a deep understanding of architectural principals with design patterns Experience of writing SQL statements
Service Delivery Manager (SC Cleared) ITIL V3 ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Ensure technical solutions continue to meet business requirements throughout the service lifecycle. Oversee the end-to-end service lifecycle, including service support, delivery, and transition activities. Desirable: Experience in Major Incident Management, Incident Management, and Service Transition Strongly desirable SC Security Clearance used on a project within the past 12 Months.
12/03/2026
Contractor
Service Delivery Manager (SC Cleared) ITIL V3 ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Ensure technical solutions continue to meet business requirements throughout the service lifecycle. Oversee the end-to-end service lifecycle, including service support, delivery, and transition activities. Desirable: Experience in Major Incident Management, Incident Management, and Service Transition Strongly desirable SC Security Clearance used on a project within the past 12 Months.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week? We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/03/2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week? We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc) Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment Please apply as directed!
11/03/2026
Full time
Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc) Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment Please apply as directed!
Job summary Are you an experienced Oracle Database specialist ready for your next challenge? Join us as a Lead Database Administrator at the UK Hydrographic Office (UKHO), where your expertise will underpin our mission as a world leading centre for hydrography. You will play a vital role in enhancing the user experience across our organisation. By developing, improving and maintaining the UKHO's database platforms, you will support both our internal services and our commercial product portfolio, all critical to the smooth operation of the UKHO. Working as part of our Enterprise Applications team, you will collaborate closely with the Enterprise Applications Team Manager and team colleagues to deliver technical services to internal customers to enable the wider business. While Oracle will be your primary focus, you'll also contribute to wider systems built on MS SQL Server, PostgreSQL, and cloud hosted platforms. If you're looking to broaden your expertise, we will support you with cross training and ongoing professional development to help you grow your skills across our full technology stack. This is a reserved post and therefore it is essential that you are eligible to hold a reserved post. You will also need to hold and maintain DV clearance, and therefore we encourage you to check your eligibility before applying. This role is part of a team providing 24/7 cover through an on-call rota. Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. The successful candidate is required to work from the Taunton office 3 days a week, however this is dependent on business need. Job description Lead support and administration of all Oracle databases across development, test and live environments. Apply Oracle expertise to manage and optimise the database estate. Use Windows Server admin skills to support the database infrastructure. Provide technical leadership on projects, designing secure, resilient and high performing data base solutions. Ensure database security, integrity and resilience in line with UKHO policies and SLAs. Day-to-day Responsibilities Deliver day to day support for the UKHO database estate. Plan, implement and manage maintenance activities, patches and upgrades. Diagnose and resolve complex or high risk issues using the appropriate system administration tools within SLAs Analyse and resolve problems, providing long-term solutions to prevent recurrence. Take ownership of business continuity processes, backups, high availability, replication and monitoring. Work closely with technical teams, business stakeholders and third parties to maintain performance, reliability, availability and interoperability. Evaluate, prioritise and work on database related incidents and change requests via the IT Portal. Constantly look for opportunities to improve database build standards, automation and support processes to enhance reliability and efficiency. Support project activities including: Install, configure, integrate, upgrade and test database services for new projects. Act as a subject matter expert with database operations and standards, including the development of complex SQL and tuning of DML code. Work with other DBAs, developers and technical teams to ensure new database platforms meet security guidelines and audit requirements. Maintain system documentation, (standards, procedures, configurations, support materials) and support less experienced colleagues in their use. Person specification Experience You should have extensive experience supporting Oracle 19c including Dataguard, RMAN and OEM Grid with a strong background in designing, implementing and maintaining Oracle database solutions. You will be confident troubleshooting complex operational incidents and performance issues. Experience with MS SQL Server, PostgreSQL or cloud hosted platforms would also be highly beneficial. We are looking for someone who is a strong team player, self-motivated, and proactive, with a focus on delivering high quality solutions that meet UKHO business needs. Essential attributes A strong team player with a focus on delivering high-quality solutions that meet UKHO business needs. A collaborative, self-motivated approach with a positive, proactive attitude. Excellent communication and interpersonal skills, demonstrating professionalism at all times. Ability to understand, analyse and translate complex business requirements into effective technical solutions. Experience contributing to future planning, technology roadmaps and long term improvement initiatives. Strong organisational skills with the ability to prioritise, plan and work independently when needed. Ability to identify problems, evaluate options and implement appropriate solutions. Proven capability to provide technical leadership and guidance to team members. Confident decision making, balancing priorities, constraints and available information. Experience monitoring progress against targets, reporting effectively and taking action to resolve issues. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Timeline: Advert Closes for applications: 22/03/26 Shortlisting: w/c 23/03/26 Interviews: w/c 13/04/26 Nationality requirements: DV - reserved This is a Ministry of Defence reserved post and open to sole UK nationals only. Successful applicants will require Developed Vetting (DV) and therefore need to have resided in the UK for a minimum of 24 consecutive months within the last 10 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only.
11/03/2026
Full time
Job summary Are you an experienced Oracle Database specialist ready for your next challenge? Join us as a Lead Database Administrator at the UK Hydrographic Office (UKHO), where your expertise will underpin our mission as a world leading centre for hydrography. You will play a vital role in enhancing the user experience across our organisation. By developing, improving and maintaining the UKHO's database platforms, you will support both our internal services and our commercial product portfolio, all critical to the smooth operation of the UKHO. Working as part of our Enterprise Applications team, you will collaborate closely with the Enterprise Applications Team Manager and team colleagues to deliver technical services to internal customers to enable the wider business. While Oracle will be your primary focus, you'll also contribute to wider systems built on MS SQL Server, PostgreSQL, and cloud hosted platforms. If you're looking to broaden your expertise, we will support you with cross training and ongoing professional development to help you grow your skills across our full technology stack. This is a reserved post and therefore it is essential that you are eligible to hold a reserved post. You will also need to hold and maintain DV clearance, and therefore we encourage you to check your eligibility before applying. This role is part of a team providing 24/7 cover through an on-call rota. Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. The successful candidate is required to work from the Taunton office 3 days a week, however this is dependent on business need. Job description Lead support and administration of all Oracle databases across development, test and live environments. Apply Oracle expertise to manage and optimise the database estate. Use Windows Server admin skills to support the database infrastructure. Provide technical leadership on projects, designing secure, resilient and high performing data base solutions. Ensure database security, integrity and resilience in line with UKHO policies and SLAs. Day-to-day Responsibilities Deliver day to day support for the UKHO database estate. Plan, implement and manage maintenance activities, patches and upgrades. Diagnose and resolve complex or high risk issues using the appropriate system administration tools within SLAs Analyse and resolve problems, providing long-term solutions to prevent recurrence. Take ownership of business continuity processes, backups, high availability, replication and monitoring. Work closely with technical teams, business stakeholders and third parties to maintain performance, reliability, availability and interoperability. Evaluate, prioritise and work on database related incidents and change requests via the IT Portal. Constantly look for opportunities to improve database build standards, automation and support processes to enhance reliability and efficiency. Support project activities including: Install, configure, integrate, upgrade and test database services for new projects. Act as a subject matter expert with database operations and standards, including the development of complex SQL and tuning of DML code. Work with other DBAs, developers and technical teams to ensure new database platforms meet security guidelines and audit requirements. Maintain system documentation, (standards, procedures, configurations, support materials) and support less experienced colleagues in their use. Person specification Experience You should have extensive experience supporting Oracle 19c including Dataguard, RMAN and OEM Grid with a strong background in designing, implementing and maintaining Oracle database solutions. You will be confident troubleshooting complex operational incidents and performance issues. Experience with MS SQL Server, PostgreSQL or cloud hosted platforms would also be highly beneficial. We are looking for someone who is a strong team player, self-motivated, and proactive, with a focus on delivering high quality solutions that meet UKHO business needs. Essential attributes A strong team player with a focus on delivering high-quality solutions that meet UKHO business needs. A collaborative, self-motivated approach with a positive, proactive attitude. Excellent communication and interpersonal skills, demonstrating professionalism at all times. Ability to understand, analyse and translate complex business requirements into effective technical solutions. Experience contributing to future planning, technology roadmaps and long term improvement initiatives. Strong organisational skills with the ability to prioritise, plan and work independently when needed. Ability to identify problems, evaluate options and implement appropriate solutions. Proven capability to provide technical leadership and guidance to team members. Confident decision making, balancing priorities, constraints and available information. Experience monitoring progress against targets, reporting effectively and taking action to resolve issues. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Timeline: Advert Closes for applications: 22/03/26 Shortlisting: w/c 23/03/26 Interviews: w/c 13/04/26 Nationality requirements: DV - reserved This is a Ministry of Defence reserved post and open to sole UK nationals only. Successful applicants will require Developed Vetting (DV) and therefore need to have resided in the UK for a minimum of 24 consecutive months within the last 10 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only.
Radius is seeking an experienced operational and strategic M&E Senior Data Centre Site Manager for their growing Data centre organisation based in London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible for critical infrastructure asset management and asset lifecycle Audit aware and support frequent annual audit process, ISO 9001, 45001, 14001 etc. Project Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems.
11/03/2026
Full time
Radius is seeking an experienced operational and strategic M&E Senior Data Centre Site Manager for their growing Data centre organisation based in London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible for critical infrastructure asset management and asset lifecycle Audit aware and support frequent annual audit process, ISO 9001, 45001, 14001 etc. Project Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems.
Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 6 - 8+ years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
11/03/2026
Full time
Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 6 - 8+ years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Information Security Manager £70,000 £80,000 Remote (UK) Eligible for SC/DV Clearance Protect. Enable. Lead. Join TwinStream a dynamic, engineering-led consultancy born from real-world problem solvers within UK government organisations. We bring technical excellence to complex missions, and now we re looking for someone who can elevate our security posture as we continue to grow. If you want a role where you're trusted, empowered, and hands-on with real impact this is it. Why TwinStream? In 2019, our founders united their expertise to build a business that delivers exceptional service and cutting-edge solutions across government, defence, and highly regulated sectors. Today, TwinStream teams operate both on-site with clients and remotely nationwide, supporting high-stakes, high-impact work. We're scaling rapidly and your voice will matter. The Role: Information Security Manager We re searching for a practical, proactive, mid-to-senior InfoSec practitioner who thrives on doing not just advising. This is a delivery-focused role, perfect for someone who enjoys: Crafting and updating policies Driving governance, risk, and compliance Embedding secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You ll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling your mission is governance, risk, compliance, and enabling secure delivery. What You ll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR, and MOD CSM v3/v4 Plan, coordinate, and support internal/external audits and pen tests Embed security into projects, cloud services, and software delivery Deliver engaging security training and awareness sessions Contribute to Business Continuity, Disaster Recovery, and internal audit Act as TwinStream s primary point of contact for all things InfoSec What You ll Bring Proven experience as an Information Security Manager or similar Strong experience in incident management, risk governance, and practical InfoSec delivery Ability to embed security into modern software development and cloud environments Strong knowledge of ISO 27001, Cyber Essentials Plus, and UK regulatory requirements Excellent communication skills confident translating security for all audiences Comfortable working remotely in a flexible, fast-paced environment Relevant certifications (e.g., CISSP, CISM, ISO 27001 Lead Implementer/Auditor) Eligible for UK Security Clearance (minimum SC) Why You ll Love Working With Us 8% employer pension contribution Private medical cover including dental & optical (for you and your family) Learning & development autonomy you drive your growth Flexible remote working that actually supports your life Electric vehicle salary sacrifice scheme Cycle to Work + Life Assurance 28 days holiday + bank holidays Quarterly meet-ups, summer party & Christmas celebrations We re building something special and you ll be at the heart of it. Ready to make your mark? Join a team where your expertise shapes how we protect people, systems, and missions that matter. Apply now and take the next step with TwinStream.
10/03/2026
Full time
Information Security Manager £70,000 £80,000 Remote (UK) Eligible for SC/DV Clearance Protect. Enable. Lead. Join TwinStream a dynamic, engineering-led consultancy born from real-world problem solvers within UK government organisations. We bring technical excellence to complex missions, and now we re looking for someone who can elevate our security posture as we continue to grow. If you want a role where you're trusted, empowered, and hands-on with real impact this is it. Why TwinStream? In 2019, our founders united their expertise to build a business that delivers exceptional service and cutting-edge solutions across government, defence, and highly regulated sectors. Today, TwinStream teams operate both on-site with clients and remotely nationwide, supporting high-stakes, high-impact work. We're scaling rapidly and your voice will matter. The Role: Information Security Manager We re searching for a practical, proactive, mid-to-senior InfoSec practitioner who thrives on doing not just advising. This is a delivery-focused role, perfect for someone who enjoys: Crafting and updating policies Driving governance, risk, and compliance Embedding secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You ll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling your mission is governance, risk, compliance, and enabling secure delivery. What You ll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR, and MOD CSM v3/v4 Plan, coordinate, and support internal/external audits and pen tests Embed security into projects, cloud services, and software delivery Deliver engaging security training and awareness sessions Contribute to Business Continuity, Disaster Recovery, and internal audit Act as TwinStream s primary point of contact for all things InfoSec What You ll Bring Proven experience as an Information Security Manager or similar Strong experience in incident management, risk governance, and practical InfoSec delivery Ability to embed security into modern software development and cloud environments Strong knowledge of ISO 27001, Cyber Essentials Plus, and UK regulatory requirements Excellent communication skills confident translating security for all audiences Comfortable working remotely in a flexible, fast-paced environment Relevant certifications (e.g., CISSP, CISM, ISO 27001 Lead Implementer/Auditor) Eligible for UK Security Clearance (minimum SC) Why You ll Love Working With Us 8% employer pension contribution Private medical cover including dental & optical (for you and your family) Learning & development autonomy you drive your growth Flexible remote working that actually supports your life Electric vehicle salary sacrifice scheme Cycle to Work + Life Assurance 28 days holiday + bank holidays Quarterly meet-ups, summer party & Christmas celebrations We re building something special and you ll be at the heart of it. Ready to make your mark? Join a team where your expertise shapes how we protect people, systems, and missions that matter. Apply now and take the next step with TwinStream.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
10/03/2026
Full time
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
10/03/2026
Full time
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Infor is looking for a talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor's Technology platform. SunSystems R&D is hiring an experienced manager with project / agile leadership skills to manage and lead a team of engineers based in Farnborough, to work side by side with the rest of the organisation currently based in Farnborough, UK, Hyderabad, India and Shanghai, China. This is a cross-discipline team, including Software developers and DevOps specialists, working on delivery of new features, product modernisation and maintenance work for our SunSystems and Query & Analysis products. The Software Manage r works as part of the development / R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project / release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support the needs of the team. The Manager, SunSystems Hyderabad will be a full member of the R&D Leadership team, in order to represent the Hyderabad team and co-ordinate with activities in other countries. The successful candidate will have a strong technical background, and will be involved in technical discussions, problem solving and incident management, but at this stage in their career is unlikely to still be hands on with software or technical tasks. The SunSystems Hyderabad team is currently scaled to 10 team members, plus the manager but it is possible this team will grow more in future. We have currently recruited around half of the team. A Day in The Life Typically Includes Working with the SunSystems R&D leadership team and with the R&D Director to build strategy, deliver communications and provide leadership in the IBU R&D team. Working closely with each team member to ensure that the Manager creates an environment in which the team can do their best work. This will include setting clear objectives, all aspects of line management, removing impediments from the team, advocating for the team and representing them in the wider organisation. As a member of the development / R&D leadership team, you will be an active participant in department strategy, department management, communication and co-ordination of leadership across the whole R&D team, working with peers in the UK, China and India. Take ownership of our release management and governance work for the product as a whole, ensuring we meet high standards of consistency and control, working with Infor central governance team, Cloud Operations and Support team to co-ordinate product releases. Work with architects, development leads and QA to shape the content and planning of releases including product feature releases and critical fix releases. Work with Product Owners and Scrummasters to align release processes with our agile Scrum-based development activities. You will guide and coach the members of the team, supporting their development and helping them with onboarding, development and growth, building their motivation and helping them to build successful long-term careers at Infor. What You Will Need: Strong experience and skills in line management and leadership and ability to dynamically and effectively lead and manage a team of up to 10 individuals with diverse technical skills based in Farnborough, UK in a hybrid working pattern. Broad background in the development and release of software products. You may have come from a release management / project management background, or perhaps have more experience in agile delivery. You will understand how software is built, deployed and maintained. Experience working with corporate release governance under a formal development process (likely ISO27001), with ownership of formal process and experience of delivering the artifacts associated with software releases (e.g. Release notes, QA reports, Deployment Approval). Experience working in or with teams running Agile (pref. Scrum) and iterative development practises. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong problem resolution skills What Will Put You Ahead? Experience with enterprise-level applications (e.g. financial, ERP) will be beneficial. Knowledge of cloud, and experience with enterprise applications running in cloud. Ability to take on incident management - calm and well-organised under pressure, able to adapt leadership style as required to different situations. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required.
09/03/2026
Full time
Infor is looking for a talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor's Technology platform. SunSystems R&D is hiring an experienced manager with project / agile leadership skills to manage and lead a team of engineers based in Farnborough, to work side by side with the rest of the organisation currently based in Farnborough, UK, Hyderabad, India and Shanghai, China. This is a cross-discipline team, including Software developers and DevOps specialists, working on delivery of new features, product modernisation and maintenance work for our SunSystems and Query & Analysis products. The Software Manage r works as part of the development / R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project / release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support the needs of the team. The Manager, SunSystems Hyderabad will be a full member of the R&D Leadership team, in order to represent the Hyderabad team and co-ordinate with activities in other countries. The successful candidate will have a strong technical background, and will be involved in technical discussions, problem solving and incident management, but at this stage in their career is unlikely to still be hands on with software or technical tasks. The SunSystems Hyderabad team is currently scaled to 10 team members, plus the manager but it is possible this team will grow more in future. We have currently recruited around half of the team. A Day in The Life Typically Includes Working with the SunSystems R&D leadership team and with the R&D Director to build strategy, deliver communications and provide leadership in the IBU R&D team. Working closely with each team member to ensure that the Manager creates an environment in which the team can do their best work. This will include setting clear objectives, all aspects of line management, removing impediments from the team, advocating for the team and representing them in the wider organisation. As a member of the development / R&D leadership team, you will be an active participant in department strategy, department management, communication and co-ordination of leadership across the whole R&D team, working with peers in the UK, China and India. Take ownership of our release management and governance work for the product as a whole, ensuring we meet high standards of consistency and control, working with Infor central governance team, Cloud Operations and Support team to co-ordinate product releases. Work with architects, development leads and QA to shape the content and planning of releases including product feature releases and critical fix releases. Work with Product Owners and Scrummasters to align release processes with our agile Scrum-based development activities. You will guide and coach the members of the team, supporting their development and helping them with onboarding, development and growth, building their motivation and helping them to build successful long-term careers at Infor. What You Will Need: Strong experience and skills in line management and leadership and ability to dynamically and effectively lead and manage a team of up to 10 individuals with diverse technical skills based in Farnborough, UK in a hybrid working pattern. Broad background in the development and release of software products. You may have come from a release management / project management background, or perhaps have more experience in agile delivery. You will understand how software is built, deployed and maintained. Experience working with corporate release governance under a formal development process (likely ISO27001), with ownership of formal process and experience of delivering the artifacts associated with software releases (e.g. Release notes, QA reports, Deployment Approval). Experience working in or with teams running Agile (pref. Scrum) and iterative development practises. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong problem resolution skills What Will Put You Ahead? Experience with enterprise-level applications (e.g. financial, ERP) will be beneficial. Knowledge of cloud, and experience with enterprise applications running in cloud. Ability to take on incident management - calm and well-organised under pressure, able to adapt leadership style as required to different situations. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required.
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
09/03/2026
Full time
Ready to take the next step in your penetration testing career and lead a high-performing team at a respected, fast-growing cybersecurity consultancy? This is your opportunity to join a CREST-certified organisation committed to excellence, innovation and integrity. As our new Penetration Testing Team Leader , you ll play a pivotal role in shaping cutting-edge testing services, developing talented testers, and helping protect clients across government, telecoms, finance, digital currencies and other critical sectors. With structured development, meaningful progression opportunities, and the chance to make a visible impact from day one, this is a role designed for a driven, highly skilled Team Lead who thrives on technical depth, leadership and solving complex security challenges. The Role at a Glance: Penetration Testing Team Leader Remote with travel to client sites and occasional meetings in London, UK or Channel Islands Up to £95,000 DOE Plus Benefits Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression opportunities to develop a growing team of penetration testers and break new ground in testing. Company: Specialist information and cybersecurity consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: Existing CHECK Team Lead qualification and Team Lead experience. You will also be a tenacious problem solver and communicator with strong client-facing and leadership experience to lead engagements, mentor testers at all levels, and scope complex projects. The Penetration Testing Team Leader Opportunity: As Penetration Testing Team Leader, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. You will deliver hands-on technical penetration testing on a variety of projects and guide and direct the team. In return, you will benefit from an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans. Key Responsibilities: • Improve and develop penetration testing methodologies, guide project scoping and execution, establish new testing services, and shape the future direction of the testing function with senior management. • Deliver high-quality penetration tests across infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout scenarios, and cloud security assessments. • Work with client teams to research vulnerabilities and emerging attack vectors, plan assessments accordingly, and support clients during ongoing incidents. • Conduct vulnerability scans, unauthorised host discovery exercises, analyse findings, and translate results into actionable technical and business-risk recommendations. • Produce high-quality technical reports and create internal documentation, tooling, threat libraries, methodologies, and policies to ensure consistent, informed, and meaningful testing outcomes. • Provide technical presales support, contribute thought-leadership content (papers, articles, online posts, marketing material), and identify business development opportunities. • Mentor, coach, and help build the technical team, supporting their growth in knowledge, skills, and career development. About You: • A driven, battle-tested Team Leader, holding a current CHECK Team Leader qualification and proven senior-level experience • Extensive, hands-on penetration testing expertise backed by deep technical mastery • Fluent in a wide arsenal of security testing tools, using the right tech for maximum impact • Up-to-date, cutting-edge understanding of modern technologies, threats, and security trends • Well-versed in key industry bodies, frameworks, and security standards • Strong ability to translate vulnerabilities into real-world business risk, paired with standout reporting and client presentation skills • Proven track record in growing and developing technical teams, including reviews, appraisals, training plans, and long-term career progression • A credible, personable communicator who builds trust with clients, peers, and technical teams alike • Self-starter with a proactive mindset, comfortable taking initiative and driving outcomes • Genuinely passionate about penetration testing and nurturing teams across all skill levels • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber Essentials • Training and awareness If you re a proven Penetration Testing Team Leader with CHECK TL status, a passion for advancing security testing, and the drive to mentor and grow a talented team, we d love to hear from you. Step into a role where your expertise shapes real-world defence, your ideas influence future testing services, and your career continues to accelerate in a supportive, forward-thinking environment. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Excellent opportunity for a Senior Penetration Tester to join a highly-skilled and growing CREST-certified cybersecurity consultancy committed to excellence, innovation and integrity. The company offers great career progression opportunities, a generous training and development budget, and time to support research projects that allow you to break new ground in testing. You will need to be enthusiastic about continuous development and either have or wish to gain a current CRT qualification. The role is predominantly home based although will include some travel to customer sites and attendance at company meetings as needed. The Role at a Glance: Senior Penetration Tester Home based with visits to client sites and company meetings as required Up to £70,000 to £80,000 Per Annum depending on experience & qualifications Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression and training opportunities available Company: Specialist information and cyber security consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: 4+ years hands-on penetration testing experience and ideally an existing CRT qualification or the aspiration to gain the qualification. You will also be a tenacious problem solver and good communicator. The Senior Penetration Tester Opportunity: As Senior Penetration Tester, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. In return, you will work in an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans, and support/sponsorship to attain future qualifications. Key Responsibilities: • Delivering high quality infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout penetration tests, along with cloud security assessments • Working with client teams to research potential vulnerabilities and then plan accordingly • Working with clients to research and identify new and emerging attack vectors • Conducting vulnerability assessment scanning and unauthorised host discovery exercises • Analysing findings and translating them into actionable recommendations • Delivering high-quality technical reports, outlining technical and business risk • Providing support to clients during on-going incidents • Creating and developing tooling, knowledge/threat libraries, methodologies and policies that ensure high quality and informed testing assessments are undertaken • Creating and developing internal documentation to ensure our reporting is meaningful • Authoring appropriate thought leadership papers, articles, online posts, and marketing materials About You: • A tenacious tester with 4+ years' demonstrable hands-on penetration testing experience • Have mastered a variety of security testing tools • Current and relevant technical understanding of technologies, security threats and trends • Familiar with relevant bodies and security standards • Strong demonstrated ability to take vulnerabilities and articulate the actual business risk along with good reporting writing and client presentation skills • Current CRT, OSCP and/or CTM / CTL qualification would be advantageous, but we are also considering applications from candidates with relevant work experience who would be ready and keen to obtain these qualifications in the near future (with relevant company sponsorship) • The desire to gain new skills, continuous learning and development, attend training courses and obtain future qualifications / accreditations • Strong verbal and written communication skills including report writing • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum, but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber E Essentials • Training and awareness Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
09/03/2026
Full time
Excellent opportunity for a Senior Penetration Tester to join a highly-skilled and growing CREST-certified cybersecurity consultancy committed to excellence, innovation and integrity. The company offers great career progression opportunities, a generous training and development budget, and time to support research projects that allow you to break new ground in testing. You will need to be enthusiastic about continuous development and either have or wish to gain a current CRT qualification. The role is predominantly home based although will include some travel to customer sites and attendance at company meetings as needed. The Role at a Glance: Senior Penetration Tester Home based with visits to client sites and company meetings as required Up to £70,000 to £80,000 Per Annum depending on experience & qualifications Benefits: 23 days holiday plus Bank Holidays and extra days based on service, 6% contributory pension and career progression opportunities. Growth: A structured career development plan and training Hours: 09:00 am to 17:30 pm Monday Friday Development Opportunity: Career progression and training opportunities available Company: Specialist information and cyber security consultancy and audit services Company Values: We stand for honesty, integrity and fair practice and are committed to delivering value in every client engagement. Our people are creative, pragmatic and passionate about our purpose. Your Skills / Background: 4+ years hands-on penetration testing experience and ideally an existing CRT qualification or the aspiration to gain the qualification. You will also be a tenacious problem solver and good communicator. The Senior Penetration Tester Opportunity: As Senior Penetration Tester, you will support our clients by delivering excellent penetration testing services and cloud security assessments that are ultimately articulated in high quality and valuable reports. In return, you will work in an inspiring environment with a team of highly experienced colleagues working across a diverse range of interesting security and assurance projects. This role also includes excellent progression opportunities as we always match enthusiasm and skill with training, opportunity and structured development plans, and support/sponsorship to attain future qualifications. Key Responsibilities: • Delivering high quality infrastructure, applications (including APIs and mobile apps), wireless, segmentation and breakout penetration tests, along with cloud security assessments • Working with client teams to research potential vulnerabilities and then plan accordingly • Working with clients to research and identify new and emerging attack vectors • Conducting vulnerability assessment scanning and unauthorised host discovery exercises • Analysing findings and translating them into actionable recommendations • Delivering high-quality technical reports, outlining technical and business risk • Providing support to clients during on-going incidents • Creating and developing tooling, knowledge/threat libraries, methodologies and policies that ensure high quality and informed testing assessments are undertaken • Creating and developing internal documentation to ensure our reporting is meaningful • Authoring appropriate thought leadership papers, articles, online posts, and marketing materials About You: • A tenacious tester with 4+ years' demonstrable hands-on penetration testing experience • Have mastered a variety of security testing tools • Current and relevant technical understanding of technologies, security threats and trends • Familiar with relevant bodies and security standards • Strong demonstrated ability to take vulnerabilities and articulate the actual business risk along with good reporting writing and client presentation skills • Current CRT, OSCP and/or CTM / CTL qualification would be advantageous, but we are also considering applications from candidates with relevant work experience who would be ready and keen to obtain these qualifications in the near future (with relevant company sponsorship) • The desire to gain new skills, continuous learning and development, attend training courses and obtain future qualifications / accreditations • Strong verbal and written communication skills including report writing • Eligible to work in the UK and obtain Government clearance (ILR is required as a minimum, but we are unfortunately not able to offer sponsorship) About Us: We are a specialist information and cybersecurity consultancy and expert at understanding information security risks, creating appropriate security destinations and protecting clients from a range of security threats. We hold a CREST certification and offer certification services for PCI-DSS and Cyber Essentials /Essentials Plus. Our clients span telecommunications, Government infrastructure, and digital currencies - covering essential services and critical payment infrastructure. Services include: • Security consulting across the area of security governance, risk, compliance and standards alignment • Penetration testing • Security architecture for cloud and infrastructure • Detection and response • Fractional heads and virtual support • NCSC Assurance service provider for Cyber Essentials and a Certifying Body • Security auditing across varying standards such as ISO27001, NIST, PCI DSS and Cyber E Essentials • Training and awareness Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Role: 2nd Line Engineer Location: Abingdon Salary: 30,000 - 36,000k Full Time on a 4-week shift pattern rotation Week A - Early's - 08:00 - 16:30 - Office based - customer location Week B - Early's - 08:00 - 16:30 - Office based - customer location Week C - Days - 08:45 - 17:15 - Office based - customer location Week D - Late - 14:30 - 23:00 - WFH - with support . Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following; Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Work alongside 3rd line engineers to escalate more problematic tickets Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers. Ensuring all forms of support call are logged in the system and the client is kept updated. Manage incident and request tickets ensuring established SLAs are met. Person Specification Minimum: Proven experience with: Active Directory Microsoft 365 Admin Centre Intune Admin Centre Sophos Endpoint Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell Conditional Access, Unifi Wi-Fi, Sophos Firewall Apple Business Manager, Azure Autopilot Strong knowledge of Windows 11 installation and configuration Good understanding of MacOS setup and configuration Experience with Google Suite administration Exposure to email management across Azure, Office 365, SharePoint etc. At least 2 years' experience supporting medium-large businesses Full UK driving licence and access to own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
06/03/2026
Full time
Role: 2nd Line Engineer Location: Abingdon Salary: 30,000 - 36,000k Full Time on a 4-week shift pattern rotation Week A - Early's - 08:00 - 16:30 - Office based - customer location Week B - Early's - 08:00 - 16:30 - Office based - customer location Week C - Days - 08:45 - 17:15 - Office based - customer location Week D - Late - 14:30 - 23:00 - WFH - with support . Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following; Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Work alongside 3rd line engineers to escalate more problematic tickets Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers. Ensuring all forms of support call are logged in the system and the client is kept updated. Manage incident and request tickets ensuring established SLAs are met. Person Specification Minimum: Proven experience with: Active Directory Microsoft 365 Admin Centre Intune Admin Centre Sophos Endpoint Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell Conditional Access, Unifi Wi-Fi, Sophos Firewall Apple Business Manager, Azure Autopilot Strong knowledge of Windows 11 installation and configuration Good understanding of MacOS setup and configuration Experience with Google Suite administration Exposure to email management across Azure, Office 365, SharePoint etc. At least 2 years' experience supporting medium-large businesses Full UK driving licence and access to own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Applications Support Manager (Systems & Integration) Location: Edinburgh or Glasgow (Hybrid working available) Salary: £45,000 - £50,000 Contract: Full-time, Permanent We are seeking an Applications Support Manager to join a growing Technology Services function within a forward-thinking organisation. This role will focus on the operational ownership of a diverse business applications estate, ensuring systems are effectively supported, integrated and continuously optimised. The position sits at the intersection of application support, systems integration and service improvement, requiring someone who understands how platforms interact across the wider technology landscape. Working closely with technical teams, suppliers and business stakeholders, you will play a key role in managing application life cycles, supporting system integrations and ensuring technology services remain efficient, well-governed and cost effective as new platforms are introduced. This is an excellent opportunity for a technically minded individual who enjoys improving how systems work together and is looking to step into a broader applications leadership role. Key responsibilities Manage and support a portfolio of business applications across the organisation Oversee the operational stability, performance and life cycle management of core systems Support the integration of new platforms into the existing technology landscape Work with project and delivery teams to ensure smooth transition of new systems into live service Identify opportunities to simplify or retire Legacy systems as new solutions are implemented Monitor application usage, licensing and infrastructure dependencies to ensure cost efficiency Work with suppliers and internal teams to resolve technical issues and maintain service levels Contribute to solution discussions to ensure new systems integrate effectively with the wider estate Maintain documentation covering system architecture, integrations and operational processes Provide escalation support for application-related incidents and service issues Support continuous improvement of application support processes and service management practices Required experience 3-5 years' experience working with enterprise applications or systems support environments Experience supporting multiple integrated systems within a complex technology estate Strong understanding of system integrations, data flows and platform dependencies Experience supporting applications through their full life cycle, from implementation to optimisation Ability to troubleshoot technical issues across interconnected systems Experience working with third-party software suppliers and managed service providers Strong stakeholder communication skills, translating technical issues for non-technical audiences Desirable experience Exposure to application portfolio or service management Understanding of product or service ownership principles Experience working alongside architecture or solution design teams Familiarity with integration technologies or API-based platforms ITIL or service management experience Skills & attributes Strong analytical and problem-solving ability Curiosity around how systems connect and interact across a wider platform ecosystem Ability to balance technical detail with operational oversight Organised approach to managing multiple systems and priorities Proactive mindset focused on continuous improvement and efficiency Additional information Based in Edinburgh or Glasgow with hybrid working available Core hours Monday to Friday, with flexibility depending on business needs Occasional collaboration with suppliers and project teams as systems evolve Opportunities for professional development within a growing technology function This is an excellent opportunity for someone with a background in systems support or integration who wants to take greater ownership of an organisation's application landscape, helping ensure platforms remain well-integrated, efficient and aligned with future technology initiatives.
06/03/2026
Full time
Applications Support Manager (Systems & Integration) Location: Edinburgh or Glasgow (Hybrid working available) Salary: £45,000 - £50,000 Contract: Full-time, Permanent We are seeking an Applications Support Manager to join a growing Technology Services function within a forward-thinking organisation. This role will focus on the operational ownership of a diverse business applications estate, ensuring systems are effectively supported, integrated and continuously optimised. The position sits at the intersection of application support, systems integration and service improvement, requiring someone who understands how platforms interact across the wider technology landscape. Working closely with technical teams, suppliers and business stakeholders, you will play a key role in managing application life cycles, supporting system integrations and ensuring technology services remain efficient, well-governed and cost effective as new platforms are introduced. This is an excellent opportunity for a technically minded individual who enjoys improving how systems work together and is looking to step into a broader applications leadership role. Key responsibilities Manage and support a portfolio of business applications across the organisation Oversee the operational stability, performance and life cycle management of core systems Support the integration of new platforms into the existing technology landscape Work with project and delivery teams to ensure smooth transition of new systems into live service Identify opportunities to simplify or retire Legacy systems as new solutions are implemented Monitor application usage, licensing and infrastructure dependencies to ensure cost efficiency Work with suppliers and internal teams to resolve technical issues and maintain service levels Contribute to solution discussions to ensure new systems integrate effectively with the wider estate Maintain documentation covering system architecture, integrations and operational processes Provide escalation support for application-related incidents and service issues Support continuous improvement of application support processes and service management practices Required experience 3-5 years' experience working with enterprise applications or systems support environments Experience supporting multiple integrated systems within a complex technology estate Strong understanding of system integrations, data flows and platform dependencies Experience supporting applications through their full life cycle, from implementation to optimisation Ability to troubleshoot technical issues across interconnected systems Experience working with third-party software suppliers and managed service providers Strong stakeholder communication skills, translating technical issues for non-technical audiences Desirable experience Exposure to application portfolio or service management Understanding of product or service ownership principles Experience working alongside architecture or solution design teams Familiarity with integration technologies or API-based platforms ITIL or service management experience Skills & attributes Strong analytical and problem-solving ability Curiosity around how systems connect and interact across a wider platform ecosystem Ability to balance technical detail with operational oversight Organised approach to managing multiple systems and priorities Proactive mindset focused on continuous improvement and efficiency Additional information Based in Edinburgh or Glasgow with hybrid working available Core hours Monday to Friday, with flexibility depending on business needs Occasional collaboration with suppliers and project teams as systems evolve Opportunities for professional development within a growing technology function This is an excellent opportunity for someone with a background in systems support or integration who wants to take greater ownership of an organisation's application landscape, helping ensure platforms remain well-integrated, efficient and aligned with future technology initiatives.
