167 jobs found

IT Helpdesk Technician Derby Permanent £27,000 Base + Benefits IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby . This is a permanent, full-time position working on site from the company's head office in Derby . Start ASAP ideally in March/April 2026. Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipment and hardware. Key skills, experience + duties will include: Providing remote IT Helpdesk Support to customers by phone, email + chat. Hardware diagnostics, repairing returned hardware, testing + configuring bespoke software solutions. Liaising with suppliers to manage stock, managing shipping, dispatch + logistics. Working knowledge of Windows + Android operating systems, MS Office + CRM systems preferred. Experience of EPOS systems + related hardware is advantageous but not essential. Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative. Out of Hours support on a team rota basis (typically 1 week in 5). Benefits include: 25 days holiday (plus BHs) + day off on your birthday + pension + life insurance + health care + OOH bonus + More!

Job Title: Telecoms Helpdesk Engineer Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 32,000 per annum (depending on experience) Job Type: Full-time / Permanent Working Hours: 40 hours per week between 8am-6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a Comms Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Responsibilities: Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues. Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults. Support partners with router, firewall, VLAN, QoS and basic networking changes (within defined scopes). Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools. Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience. Escalate complex issues to senior engineers with detailed technical notes and findings. Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps. Collaborate with internal teams - Including IT and Field Engineering - to ensure seamless service. What we're looking for: Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Salary of 28,000 - 32,000 per annum (depending on experience). Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Job Title: IT Field Maintenance Engineer Location: St Asaph, North Wales Salary: £30,000 - £35,000 per annum Job Type: Full-time / Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek North office, In St Asaph. Responsibilities: Attend customer sites to diagnose and repair services where applicable Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment. Install and configure software applications and operating systems. Provide technical support to users, assisting with hardware and software-related concerns. Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures. Collaborate with other IT professionals and departments to improve system reliability and efficiency. Ensure compliance with IT policies, security protocols, and best practices. Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email Investigate and monitor all related IT issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for always giving a world-class service What we're looking for: Have an ICT background with 2nd Line Experience Practical knowledge of being on site to support Customers with IT issues. Solid experience in customer service (excellent verbal and written communication skills required) Full UK driving licence Benefits: Competitive salary of £30,000 - £35,000 per annum (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, Field Based IT Customer Support, Helpdesk, IT Support, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support Technician, may also be considered for this role.

IT Helpdesk Technician Derby Permanent £27,000 Base + Benefits IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby. This is a permanent, Full time position working on site from the companys head office in Derby. Start ASAP ideally in March/April 2026. Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing/supporting IT equipment and hardware. Key skills, experience + duties will include: Providing remote IT Helpdesk Support to customers by phone, email + chat. Hardware diagnostics, repairing returned hardware, testing + configuring bespoke software solutions. Liaising with suppliers to manage stock, managing shipping, dispatch + logistics. Working knowledge of Windows + Android operating systems, MS Office + CRM systems preferred. Experience of EPOS systems + related hardware is advantageous but not essential. Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative. Out of Hours support on a team rota basis (typically 1 week in 5). Benefits include: 25 days holiday (plus BHs) + day off on your birthday + pension + life insurance + health care + OOH bonus + More!

Role: 2nd Line IT Support Engineer (M365) Location: Cambridgeshire Hybrid (2/3days from home) Salary: up to £34,000 + bonus We are recruiting on behalf of a leading client for a Senior Technician to join their team. This is a hands-on technical position supporting Microsoft 365, Windows 11, and other Microsoft cloud systems for customers across the UK and beyond. This role offers a challenging environment for ambitious technicians, with excellent opportunities to develop your technical skills and progress your career within IT. Key Responsibilities but not limited to: Provide end-user support for Microsoft 365-based systems as part of the helpdesk team. Analyse technical problems and provide effective diagnosis and solutions. Support Microsoft Windows 11 environments. Communicate clearly and effectively with users via telephone and email. Deliver support for a range of Microsoft cloud services including Exchange, Teams, SharePoint, and Intune. Requirements: Minimum of 2 years experience in first, second or third-line support within an MSP or other high-paced helpdesk environment. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune. Clean driving licence. Additional Information: Most team members work approximately 2 3 days from home per week. Occasional early shifts (6 30) or late shifts (12 00) may be required. Participation in an on-call rota for evenings and weekends is required (additional pay applies). Benefits: Profit share and annual performance bonuses (typically % of base salary annually). 20 days annual leave plus Bank Holidays, with the option to purchase up to 20 additional days through a Flexible Leave scheme. Flexible hybrid working, typically up to three days per week working from home. 12 paid training days per year on a certified Microsoft syllabus. Free unlimited electric vehicle charging Access to the Octopus EV company car scheme for discounted electric vehicle leasing. Please apply now for more information. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must have the right to work in the UK. INDEEDCOMM

Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.

Trainee Cyber Security Analyst - No Experience Needed Launch your career in IT & Cyber Security - starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1-3 months. Please note this is a training course and fees apply. Job guaranteed - complete the programme and get a job or your money back. Our candidates earn £30,000-£40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn't just a job - it's a long-term, resilient career. How It Works Step 1 - Accredited Online Training Start with globally recognised certifications from CompTIA, the industry leader in IT and Cyber Security training. CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 - Practical Hands-On Labs Cyber Security is practical. You'll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 - IT Technician Placement (£30K-£40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you'll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you'll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don't land a job, you get your money back. "I started with no IT experience. Within months I was working in a Helpdesk role and now I'm progressing into Cyber Security. The structure and support were incredible." What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee - get a job or your money back Ready to Start? If you're analytical, motivated, and ready to protect organisations from cyber threats, we'll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Trainee Cyber Security Analyst - No Experience Needed Launch your career in IT & Cyber Security - starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1-3 months. Please note this is a training course and fees apply. Job guaranteed - complete the programme and get a job or your money back. Our candidates earn £30,000-£40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn't just a job - it's a long-term, resilient career. How It Works Step 1 - Accredited Online Training CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 - Practical Hands-On Labs Cyber Security is practical. You'll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 - IT Technician Placement (£30K-£40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you'll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you'll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don't land a job, you get your money back. "I started with no IT experience. Within months I was working in a Helpdesk role and now I'm progressing into Cyber Security. The structure and support were incredible." What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee - get a job or your money back Ready to Start? If you're analytical, motivated, and ready to protect organisations from cyber threats, we'll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

IT Helpdesk Technician Nottingham, NG7, Office-based with occasional travel £30,000 per annum We are recruiting on behalf of our client for an IT Helpdesk Technician to join their IT team in Nottingham. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem solving and supporting users in a fast-paced environment. The role involves providing first line IT support to approximately 500 office-based and remote users. You will assist with daily IT issues, troubleshoot hardware and software faults, and help maintain smooth operation of office and depot technology. Duties include supporting printers, meeting room systems, network connectivity, and Microsoft 365 applications, as well as configuring and deploying IT hardware for new starters and replacements. Key responsibilities: Provide first line IT support via phone, email, ticket system, and in person Troubleshoot and resolve IT issues and technical faults Support office and depot technology including printing and network systems Configure and deploy IT hardware for users Manage user accounts, including joiners and leavers Assist with hardware and software asset tracking Support Microsoft 365 and core business applications Provide occasional on-site IT support at other locations Maintain data security and confidentiality Requirements: Previous IT helpdesk or technical support experience (ideally two years or more) Strong interest in technology and problem solving Experience with Windows 11, Windows Server, and Microsoft 365 Knowledge of Active Directory and basic networking Familiarity with mobile device management and cloud services Strong communication and customer service skills Highly organised with attention to detail Full UK driving licence and access to your own vehicle (essential due to travel requirements) Working hours are on a rota basis: 1 March to 31 October: 6:00am to 6:00pm 1 November to 28 February: 8:00am to 5:00pm This is an excellent opportunity to join a supportive IT team and gain exposure to a wide range of technologies while developing your technical skills. Apply now or get in touch for more information. EMA25

IT Helpdesk Technician Allscott Alscott, Telford Full Time, 8:00am to 4:00pm Up to £30,000 per annum depending on experience We are recruiting on behalf of our client for an IT Helpdesk Technician to join the IT team in Allscott. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem solving and supporting users in a fast-paced environment. The role involves providing first line IT support to approximately 500 office and remote users. You will assist with daily IT issues, troubleshoot hardware and software faults, and help maintain smooth operation of office and depot technology. Duties include supporting printers, meeting room systems, network connectivity, and Microsoft 365 applications, as well as configuring and deploying IT hardware for new starters and replacements. Key responsibilities: Provide first line IT support via phone, email, ticket system, and in person Troubleshoot and resolve IT issues and technical faults Support office and depot technology including printing and network systems Configure and deploy IT hardware for users Manage user accounts, including joiners and leavers Assist with hardware and software asset tracking Support Microsoft 365 and core business applications Provide on-site IT support and be the main point of contact for IT queries during working hours Maintain data security and confidentiality Requirements: Previous IT helpdesk or technical support experience (ideally 24 months or more) Strong interest in technology and problem solving Experience with Windows 11, Windows Server, and Microsoft 365 Knowledge of Active Directory and basic networking Familiarity with cloud services and mobile device management Strong communication and customer service skills Highly organised with attention to detail UK driving licence (essential) This is an excellent opportunity to join a supportive IT team and develop technical skills in a hands-on environment. Apply now or get in touch for more information. EMA25

About the opportunity Start your career in IT without the jargon. Netcom Training s fully-funded Digital Support course (Level 3) is the fastest way to launch a career in IT Support and Cloud Services. If you enjoy solving technical problems and want to move beyond resetting passwords, this course is for you. You will gain hands-on skills in Network Infrastructure, Cloud Computing (IaaS, PaaS, SaaS), and Cyber Security - the exact skills employers in Manchester are hiring for right now. Whether you aim to become a Digital Support Technician, IT Helpdesk Engineer, or Junior Data Analyst, this course offers a portfolio-based assessment with no exams. We judge you on your practical ability to do the job, not how well you take a test. Complete the training and secure a guaranteed interview to kickstart your career Course Details Start Dates: 09/03 Duration: 16 weeks Schedule: Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six job-ready modules: IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.

Preston Full-time Permanent Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. The Responsibilities To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary. To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date. To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures. To create user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. To provide at all times, a professional, courteous and rapid response to individual users. About You Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. A recent working knowledge will be required of: Microsoft Windows Server Active Directory Office 365 Microsoft Windows 11/10 iOS PC/laptop hardware Multifunction, plotter, laser and label printers Server/storage hardware Virtualisation technology Networking - switches, routers, wireless and VPN IP Telephony What's in it for you? £28,000 - £30,000 25 days holidays plus bank holidays Monday - Friday 08.30am - 5pm Free on site parking Pension scheme Cycle to scheme work, gym onsite Hardship fund Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc Not ready to apply? If you're looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:

Preston Full-time Permanent We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure. Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure. The Role To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary. To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date. To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures. To create user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. To provide at all times, a professional, courteous and rapid response to individual users. About You Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. A recent working knowledge will be required of: Microsoft Windows Server Active Directory Office 365 Microsoft Windows 11/10 iOS PC/laptop hardware Multifunction, plotter, laser and label printers Server/storage hardware Virtualisation technology Networking - switches, routers, wireless and VPN IP Telephony What's in it for you? £28,000 - £30,000 25 days holidays plus bank holidays Monday - Friday 08.30am - 5pm - in office role Free on site parking Pension scheme Cycle to scheme work, gym onsite Hardship fund Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc Not ready to apply? If you're looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:

Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

I'm excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You'll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems. Key Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose complex support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About You: Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment. Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune. Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed. A clean driving licence for occasional on-site visits. Strong technical understanding of Microsoft technologies and cloud solutions. Next Steps: Apply now!

IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00 Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career. Or you may love IT and have been in a customer services role. What You'll Be Doing Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground: The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague's desk to solve the problem in person. Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices. System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics). Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it. Why You'll Love It Growth is guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term. Who Are You? The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility. Or someone who loves IT, works in customer services and is looking for their first step into IT. As the IT Support Assistant, you will need: Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient. A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software. A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage. Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure. If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you. Apply now for a confidential conversation.

Adecco are pleased to be recruiting for a ICT Help Desk Technician! to work within the South Gloucestershire Council. Are you passionate about technology and eager to help others? Our client, a dynamic organisation in the public sector, is looking for a dedicated ICT Help Desk Technician to provide exceptional technical support to education customers. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you! Position: ICT Help Desk Technician Location: Yate, Site Visits & Remote Hourly Rate: 16.62 per hour Working Pattern: Full Time, Monday to Friday 37 hours per week 8:30am - 4:30pm Driving Required: Yes What You'll Do: As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve: Providing top-notch service desk support while adhering to pre-defined processes. Utilising remote support tools effectively to resolve issues. Demonstrating a solid understanding of Windows O/S and M365 products, along with education-specific applications. Prioritising workloads to manage peaks in demand seamlessly. Updating service desk software, specifically Connectwise Manage, with accuracy. Collaborating with a vibrant team to ensure smooth and effective service delivery. What We're Looking For: We seek enthusiastic individuals who possess: A strong background in ICT Help Desk support. Experience with Connectwise Manage is desirable but not essential. Proficiency in using remote support tools. Excellent IT and numeracy skills. Outstanding interpersonal and communication abilities. A proactive approach to setting up and adjusting technical equipment as needed. Why Join Us? Impactful Work: Contribute to the educational sector by helping schools and institutions navigate their ICT challenges. Supportive Environment: Work with a friendly team that values collaboration and effective service delivery. Career Growth: Experience the rapid changes in ICT administration and curriculum environments, providing you with opportunities for professional development. How to Apply: If you're ready to take on a rewarding role as an ICT Help Desk Technician, we want to hear from you! Please submit your application, including your CV and a cover letter outlining your relevant experience. Don't miss out on this fantastic opportunity to make a difference in the public sector! Apply today and start your journey with us! Our client is an equal opportunity employer and welcomes applications from all qualified individuals. Get ready to embark on an exciting career path where your skills and enthusiasm can shine! We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

IT Support Technician Plymouth, Devon Enhanced DBS (must be able to obtain) Up to £27,000 per year (please note this role is on a banding which will be discussed on an initial call) 28 days holiday plus bank holidays, Government Pension (17.5%), Private Healthcare, etc. Skills and Experience: Experience of providing IT Support within an educational, corporate or charity setting would be ideal Relevant A Level, NVQ or Apprenticeship within IT Experienced with maintaining and repairing endpoint hardware Experience with maintaining and repairing server hardware Experience with Microsoft Windows 10/11/Server 2016 Experience with Office 365, Azure AD and other cloud services System administration experience - mainly with Windows Good understanding of basic networking principles Respond to and complete tasks as allocated via the IT Helpdesk Support and the day-to-day operations of my client s group Ensure the effective maintenance and management of IT hardware, software and processes Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance Driving license is essential Ensure IT asset management is kept up to date with in-life changes The Opportunity: My client working within the education sector are currently looking for an IT Support Technician to cover the Plymouth area. In this role you will be part of a wider IT team supporting users across the businesses within the group with general IT problems from a software and hardware perspective. My client wants candidates who have ideally worked on a Service Desk previously in a fast-paced environment. You will be required to communicate with both literate and non-IT literate users. Candidates must hold a full driving license as you will be required to travel to other sites from time-to-time. Applications: Please contact John Noonan here at ISR to learn more about this new role working as an IT Support Technician and our exciting client servicing the education sector based in Devon and their ongoing growth plans for 2026

First Line IT Support Technician Package • Salary circa £30,000 • Company profit scheme • Life assurance • Private healthcare We are supporting a well established global engineering technology business with a strong reputation for quality and innovation. The organisation operates internationally and is recognised for its positive culture and commitment to staff development. This position sits within a small, collaborative IT team base just outside of Glasgow. The role will be site based, with some flexiblity for hybrid working once established. If you are looking for a stable, well structured environment within a supportive small team, this would be a great opportunity to step into. The Role As a First Line IT Support Technician, you will act as the first point of contact for internal users across the business. This is a structured internal support environment. Key responsibilities include: • Providing first line helpdesk support via phone, email, MS Teams and ticketing systems • Diagnosing and resolving hardware, software and basic network issues • Supporting Microsoft 365 and cloud based systems • Managing user accounts, permissions and devices • Escalating more complex issues where required • Accurately documenting issues and resolutions You will gain exposure to cloud technologies and work closely with wider IT functions, making this a strong opportunity for someone looking to grow within IT support. About You • Foundational experience within an IT helpdesk or first line support role • Good working knowledge of Microsoft 365 • Understanding of Windows environments and basic networking • Strong communication skills and a customer focused mindset This search is being managed exclusively by Connected Search Group. For a confidential discussion, please apply or contact us directly.