Contract: Permanent, full-time Location: London (hybrid-working Closing Date: 9 September 2025
About the role
As an IT Application Support Engineer, you will be responsible for providing application support to Trinity users on a range of digital systems both internally developed, and SaaS based.
Working with 3rd parties you will ensure all applications work optimally, interfaces between systems are robust, user issues can be resolved quickly and small value add changes can be coordinated and delivered.
You will also engage in reactive support for break fix incidents escalated from the service desk and completing service requests. You will also participate in projects which underpin the Trinity range of customer products and operating processes
Key responsibilities include but are not limited to:
Provide application support for internally developed Trinity systems
Provide internal support for SaaS applications
Provide application support for legacy systems and websites
Work with 3rd party development teams to develop and support systems
Manage support for technical interfaces between systems to ensure constant uptime.
Continually work with the IT Projects team to grow as much knowledge of these applications as possible to be able to diagnose and resolve common issues.
Build knowledge of the intranet system to be able to support technical issues
Meet regularly with key user stakeholders, developing good relationships, to ensure IT service meets their needs.
About you
Experience of working with SDLC (software development life cycle)
Demonstration of technical problem diagnosis and troubleshooting
Experience with workflow management
Understanding of database technology
Team player, with demonstrable ability to work collaboratively with colleagues.
Excellent verbal and written communication skills for technical and non-technical audiences.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
18/08/2025
Full time
Contract: Permanent, full-time Location: London (hybrid-working Closing Date: 9 September 2025
About the role
As an IT Application Support Engineer, you will be responsible for providing application support to Trinity users on a range of digital systems both internally developed, and SaaS based.
Working with 3rd parties you will ensure all applications work optimally, interfaces between systems are robust, user issues can be resolved quickly and small value add changes can be coordinated and delivered.
You will also engage in reactive support for break fix incidents escalated from the service desk and completing service requests. You will also participate in projects which underpin the Trinity range of customer products and operating processes
Key responsibilities include but are not limited to:
Provide application support for internally developed Trinity systems
Provide internal support for SaaS applications
Provide application support for legacy systems and websites
Work with 3rd party development teams to develop and support systems
Manage support for technical interfaces between systems to ensure constant uptime.
Continually work with the IT Projects team to grow as much knowledge of these applications as possible to be able to diagnose and resolve common issues.
Build knowledge of the intranet system to be able to support technical issues
Meet regularly with key user stakeholders, developing good relationships, to ensure IT service meets their needs.
About you
Experience of working with SDLC (software development life cycle)
Demonstration of technical problem diagnosis and troubleshooting
Experience with workflow management
Understanding of database technology
Team player, with demonstrable ability to work collaboratively with colleagues.
Excellent verbal and written communication skills for technical and non-technical audiences.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Network Engineer Slough - £38k + excellent benefits Our client is a well-established school based in Slough; due to continued growth and expansion they are looking to recruit a Network Engineer Key tasks and Responsibilities: Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the second in command to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site so the ability to work independently is a must. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities, and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities
23/10/2025
Full time
Network Engineer Slough - £38k + excellent benefits Our client is a well-established school based in Slough; due to continued growth and expansion they are looking to recruit a Network Engineer Key tasks and Responsibilities: Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the second in command to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site so the ability to work independently is a must. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities, and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities
We are seeking an experienced ICT support / field engineer to join our established and growing team on a full time basis, covering a wide range of ICT duties for a specialist Education focussed managed service provider. The applicant should be a highly motivated individual who is looking to develop their skills within the field of I.T. This is a customer-facing role and therefore good communication skills and a professional attitude are essential. The role involves providing support and consultancy by telephone, remote support and on-site on a day to day basis. The successful applicant will attend daily site visits in Thurrock and Basildon areas and possibly further afield on the rare occasion, which will require a full UK driving license and use of a car is essential. As an IT Support / Field Engineer you will have a good understanding of the following: Previous experience and/or qualifications in current Windows Server products and services (Active Directory/DNS/DHCP/Group Policy) Strong administration and maintenance of Microsoft Office 365, Microsoft 365, Intune, Google Education etc Desktop and Server Hardware upgrade/installation and troubleshooting A good knowledge of up to date Windows desktop operating systems and applications Helpdesk system (managing, responding to support requests with SLAs) Good networking experience (TCP/IP topologies, switches, routers) Anti-Virus, Anti-Spam, Firewalling, UTM and security solutions Onsite and Offsite backup and recovery services and procedures Requirements: 1+ years relevant experience A full UK driving licence and vehicle An Enhanced DBS (the cost of which will be met by the employer). Good communication skills A willingness and enthusiasm to learn On-site parking Car mileage payments from home to site Company pension scheme Company reward scheme
22/10/2025
Full time
We are seeking an experienced ICT support / field engineer to join our established and growing team on a full time basis, covering a wide range of ICT duties for a specialist Education focussed managed service provider. The applicant should be a highly motivated individual who is looking to develop their skills within the field of I.T. This is a customer-facing role and therefore good communication skills and a professional attitude are essential. The role involves providing support and consultancy by telephone, remote support and on-site on a day to day basis. The successful applicant will attend daily site visits in Thurrock and Basildon areas and possibly further afield on the rare occasion, which will require a full UK driving license and use of a car is essential. As an IT Support / Field Engineer you will have a good understanding of the following: Previous experience and/or qualifications in current Windows Server products and services (Active Directory/DNS/DHCP/Group Policy) Strong administration and maintenance of Microsoft Office 365, Microsoft 365, Intune, Google Education etc Desktop and Server Hardware upgrade/installation and troubleshooting A good knowledge of up to date Windows desktop operating systems and applications Helpdesk system (managing, responding to support requests with SLAs) Good networking experience (TCP/IP topologies, switches, routers) Anti-Virus, Anti-Spam, Firewalling, UTM and security solutions Onsite and Offsite backup and recovery services and procedures Requirements: 1+ years relevant experience A full UK driving licence and vehicle An Enhanced DBS (the cost of which will be met by the employer). Good communication skills A willingness and enthusiasm to learn On-site parking Car mileage payments from home to site Company pension scheme Company reward scheme
IT Support Desk Engineer Derby Permanent to £28,000 (DOE) IT Support Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP during Autumn 2025. Key skills, experience + tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence and own vehicle preferred. Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
22/10/2025
Full time
IT Support Desk Engineer Derby Permanent to £28,000 (DOE) IT Support Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP during Autumn 2025. Key skills, experience + tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence and own vehicle preferred. Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
Systems Support Engineer 35,000 - 55,000 + Benefits Stroud, Gloucestershire Hybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (e.g. FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary ( 35k- 55k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
22/10/2025
Full time
Systems Support Engineer 35,000 - 55,000 + Benefits Stroud, Gloucestershire Hybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (e.g. FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary ( 35k- 55k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line IT Technician Location: Carlisle Type: Full-time, Permanent About the Role Our client is a multi-award-winning technology specialist with nearly 40 years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they're dedicated to providing reliable, high-quality support to a diverse range of clients. They're now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments. Key Responsibilities Provide 2nd line support for hardware, software, and network issues. Diagnose and resolve complex technical incidents promptly. Assist with installations, configurations, and system maintenance. Monitor and maintain systems for optimal performance and security. Contribute to IT projects and system upgrades. Deliver excellent customer service both remotely and on-site. Ensure all work aligns with best practices and compliance standards. About You Previous experience in a 2nd line support role, ideally within an MSP or cybersecurity setting. Strong understanding of Windows operating systems. Confident troubleshooting networks, servers, and related infrastructure. Familiar with cybersecurity principles and practices. Excellent communication and problem-solving skills. Able to work both independently and as part of a team. Prior IT support or helpdesk experience essential; customer service background beneficial. Benefits Company pension scheme Free on-site parking Birthday day off Sickness bonus scheme Early finish on Fridays Why Apply? You'll be joining a forward-thinking, award-winning team that values collaboration, innovation, and continuous development. Expect to work with cutting-edge technology on exciting projects, all within a supportive environment that encourages growth and progression.
22/10/2025
Full time
2nd Line IT Technician Location: Carlisle Type: Full-time, Permanent About the Role Our client is a multi-award-winning technology specialist with nearly 40 years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they're dedicated to providing reliable, high-quality support to a diverse range of clients. They're now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments. Key Responsibilities Provide 2nd line support for hardware, software, and network issues. Diagnose and resolve complex technical incidents promptly. Assist with installations, configurations, and system maintenance. Monitor and maintain systems for optimal performance and security. Contribute to IT projects and system upgrades. Deliver excellent customer service both remotely and on-site. Ensure all work aligns with best practices and compliance standards. About You Previous experience in a 2nd line support role, ideally within an MSP or cybersecurity setting. Strong understanding of Windows operating systems. Confident troubleshooting networks, servers, and related infrastructure. Familiar with cybersecurity principles and practices. Excellent communication and problem-solving skills. Able to work both independently and as part of a team. Prior IT support or helpdesk experience essential; customer service background beneficial. Benefits Company pension scheme Free on-site parking Birthday day off Sickness bonus scheme Early finish on Fridays Why Apply? You'll be joining a forward-thinking, award-winning team that values collaboration, innovation, and continuous development. Expect to work with cutting-edge technology on exciting projects, all within a supportive environment that encourages growth and progression.
Systems Support Engineer £35,000 - £55,000 + BenefitsStroud, GloucestershireHybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (e.g. FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary (£35k-£55k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
22/10/2025
Full time
Systems Support Engineer £35,000 - £55,000 + BenefitsStroud, GloucestershireHybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (e.g. FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary (£35k-£55k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
We don't use agencies. This role is primarily office based with a choice of locations, Richmond TW9 or Worcester. About CloudClevr CloudClevr is a dynamic leader in cloud computing solutions, empowering businesses worldwide with scalable, secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position- you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges into opportunities, this is your chance to make a lasting impact. Key Responsibilities - Team Leadership & Development: Provide strong, hands-on leadership to a 45-person Helpdesk team, including hiring, onboarding, performance management, coaching, and career development to build a motivated, skilled workforce. - Operational Oversight: Manage end-to-end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is required. The helpdesk is a technical desk, and leadership requires in depth technical knowledge - Stakeholder Collaboration: Partner with cross-functional teams (e.g., Product, Engineering, Sales) to align support efforts with business goals, resolve complex issues, and contribute to product feedback loops. - Quality Assurance & Compliance: Ensure adherence to ITIL best practices, data security standards, and regulatory requirements while conducting regular audits and training sessions. - Crisis Management: Lead incident response for high-impact issues, minimising downtime and communicating effectively with customers and executives. - Continuous Improvement: Champion a culture of innovation by analysing trends, implementing feedback mechanisms, and driving initiatives that reduce costs and elevate service levels. Qualifications - Experience: 5+ years in IT service management or customer support operations, with at least 3 years in a leadership role managing teams of 30+ staff. - Leadership Expertise: Proven track record of building and leading high-performing teams in a fast-paced environment; experience in change management and fostering inclusive, results-oriented cultures is essential. - Technical Knowledge: Strong understanding of cloud technologies (e.g. Azure and M365), IT service management frameworks (ITIL v4 preferred), and tools like HaloPSA and Ninja RMM. - Skills: Excellent communication and interpersonal skills; analytical mindset with experience in metrics-driven decision-making; ability to thrive under pressure and multitask effectively. What We Offer - Competitive salary £60,000 - Comprehensive benefits package - Professional growth opportunities with ongoing training, conferences, and leadership development programs. - A flexible work environment with a focus on work-life balance. - The chance to join a collaborative team that's redefining cloud services. At CloudClevr, we believe in empowering our people to deliver clever solutions. If you're a strategic leader ready to elevate our Helpdesk to new heights, apply today by sending your CV and a cover letter to. We can't wait to hear how you'll lead us forward!
22/10/2025
Full time
We don't use agencies. This role is primarily office based with a choice of locations, Richmond TW9 or Worcester. About CloudClevr CloudClevr is a dynamic leader in cloud computing solutions, empowering businesses worldwide with scalable, secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position- you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges into opportunities, this is your chance to make a lasting impact. Key Responsibilities - Team Leadership & Development: Provide strong, hands-on leadership to a 45-person Helpdesk team, including hiring, onboarding, performance management, coaching, and career development to build a motivated, skilled workforce. - Operational Oversight: Manage end-to-end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is required. The helpdesk is a technical desk, and leadership requires in depth technical knowledge - Stakeholder Collaboration: Partner with cross-functional teams (e.g., Product, Engineering, Sales) to align support efforts with business goals, resolve complex issues, and contribute to product feedback loops. - Quality Assurance & Compliance: Ensure adherence to ITIL best practices, data security standards, and regulatory requirements while conducting regular audits and training sessions. - Crisis Management: Lead incident response for high-impact issues, minimising downtime and communicating effectively with customers and executives. - Continuous Improvement: Champion a culture of innovation by analysing trends, implementing feedback mechanisms, and driving initiatives that reduce costs and elevate service levels. Qualifications - Experience: 5+ years in IT service management or customer support operations, with at least 3 years in a leadership role managing teams of 30+ staff. - Leadership Expertise: Proven track record of building and leading high-performing teams in a fast-paced environment; experience in change management and fostering inclusive, results-oriented cultures is essential. - Technical Knowledge: Strong understanding of cloud technologies (e.g. Azure and M365), IT service management frameworks (ITIL v4 preferred), and tools like HaloPSA and Ninja RMM. - Skills: Excellent communication and interpersonal skills; analytical mindset with experience in metrics-driven decision-making; ability to thrive under pressure and multitask effectively. What We Offer - Competitive salary £60,000 - Comprehensive benefits package - Professional growth opportunities with ongoing training, conferences, and leadership development programs. - A flexible work environment with a focus on work-life balance. - The chance to join a collaborative team that's redefining cloud services. At CloudClevr, we believe in empowering our people to deliver clever solutions. If you're a strategic leader ready to elevate our Helpdesk to new heights, apply today by sending your CV and a cover letter to. We can't wait to hear how you'll lead us forward!
Systems Support Engineer £35,000 - £55,000 + Benefits Stroud, Gloucestershire Hybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual Servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (eg FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic Scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary (£35k-£55k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
22/10/2025
Full time
Systems Support Engineer £35,000 - £55,000 + Benefits Stroud, Gloucestershire Hybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual Servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (eg FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic Scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary (£35k-£55k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer - apps, OS & infrastructure; Stroud, Gloucestershire with WFH, £35-45k + Benefits Enthusiastic IT/Systems Support Engineer/Analyst with broad & proven support skills (Windows OS, software & network) sought by an established & successful Stroud based IT company. The IT Support Engineer provides support to both external clients as well as the internal team and offers lots of autonomy and opportunity to further improve both the systems & support processes. You will have previous experience in a similar, broad role eg IT/Technical Support, Helpdesk or Application Support role, dealing with both software and infrastructure issues. You will have proven diagnostic & problem-solving skills, a methodical approach and a tenacious attitude as well as strong, customer focused, communication skills to ensure efficient trouble-shooting & timely solution delivery. In-depth knowledge and hands-on experience of most of the following is essential:- Windows Operating Systems (installation, configuration, start-up processes, crash dump analysis, performance issues). Networking concepts (TCP/IP, DNS, DHCP, VPNs, LAN/WAN) including diagnosing network connectivity issues, Firewall rule analysis and use of tools & commands such as ping, tracert, nslookup, ipconfig, netstat, arp, Telnet. Managing and troubleshooting software licensing systems (eg, FlexLM, RLM, or similar). Use of remote desktop and support tools (eg, TeamViewer, RDP, GoToAssist). Set up & managing virtual machines, specifically using Microsoft Hyper-V. Basic hardware troubleshooting (desktops, laptops, peripherals). Any exposure to the following is advantageous: Scripting (eg, PowerShell, Batch) &/or software build processes or CI/CD environments. This is a friendly company, offering lots of variety & a flexible approach; great opportunity to play a key part in the company's progression and to really utilise your own ideas & knowledge. Salary £35-45k (depending on experience) plus benefits including pension, holiday etc. You will work Monday to Friday office hours. Based from modern, spacious offices in central Stroud, within easy reach of the rail & bus stations plus A419, A46, M5 etc for a commute from Cirencester, Gloucester, Cheltenham or Stonehouse. Remote/home working is on offer however, you will need to be based within a 30 minute commute of the office in case of callouts (during daytime hours). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB MG Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Support Engineer - apps, OS & infrastructure; Stroud, Gloucestershire with WFH, £35-45k + Benefits
22/10/2025
Full time
IT Support Engineer - apps, OS & infrastructure; Stroud, Gloucestershire with WFH, £35-45k + Benefits Enthusiastic IT/Systems Support Engineer/Analyst with broad & proven support skills (Windows OS, software & network) sought by an established & successful Stroud based IT company. The IT Support Engineer provides support to both external clients as well as the internal team and offers lots of autonomy and opportunity to further improve both the systems & support processes. You will have previous experience in a similar, broad role eg IT/Technical Support, Helpdesk or Application Support role, dealing with both software and infrastructure issues. You will have proven diagnostic & problem-solving skills, a methodical approach and a tenacious attitude as well as strong, customer focused, communication skills to ensure efficient trouble-shooting & timely solution delivery. In-depth knowledge and hands-on experience of most of the following is essential:- Windows Operating Systems (installation, configuration, start-up processes, crash dump analysis, performance issues). Networking concepts (TCP/IP, DNS, DHCP, VPNs, LAN/WAN) including diagnosing network connectivity issues, Firewall rule analysis and use of tools & commands such as ping, tracert, nslookup, ipconfig, netstat, arp, Telnet. Managing and troubleshooting software licensing systems (eg, FlexLM, RLM, or similar). Use of remote desktop and support tools (eg, TeamViewer, RDP, GoToAssist). Set up & managing virtual machines, specifically using Microsoft Hyper-V. Basic hardware troubleshooting (desktops, laptops, peripherals). Any exposure to the following is advantageous: Scripting (eg, PowerShell, Batch) &/or software build processes or CI/CD environments. This is a friendly company, offering lots of variety & a flexible approach; great opportunity to play a key part in the company's progression and to really utilise your own ideas & knowledge. Salary £35-45k (depending on experience) plus benefits including pension, holiday etc. You will work Monday to Friday office hours. Based from modern, spacious offices in central Stroud, within easy reach of the rail & bus stations plus A419, A46, M5 etc for a commute from Cirencester, Gloucester, Cheltenham or Stonehouse. Remote/home working is on offer however, you will need to be based within a 30 minute commute of the office in case of callouts (during daytime hours). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB MG Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Support Engineer - apps, OS & infrastructure; Stroud, Gloucestershire with WFH, £35-45k + Benefits
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor servers, storage systems (SAN/NAS), and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing routers, switches, and firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
21/10/2025
Full time
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor servers, storage systems (SAN/NAS), and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing routers, switches, and firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
ECS Resource Group Limited
Milton Keynes, Buckinghamshire
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor Servers, storage systems (SAN/NAS), and network equipment including Switches, Firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including Firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto Firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing Routers, Switches, and Firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
21/10/2025
Full time
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor Servers, storage systems (SAN/NAS), and network equipment including Switches, Firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including Firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto Firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing Routers, Switches, and Firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line IT Support Engineer (MSP) Loughton 27,000 - 28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
21/10/2025
Full time
1st Line IT Support Engineer (MSP) Loughton 27,000 - 28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
21/10/2025
Full time
1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Your New Role We're supporting a leading gaming and gambling technology business in the search for an experienced Technology Support Engineer to join their UK infrastructure team. The role focuses on providing hands-on end-user and infrastructure support across both cloud and on-prem environments within a high-availability, regulated setting. The successful candidate will have a minimum of five years' experience in a Service Desk or IT Service Centre environment, with strong exposure to Microsoft and Mac platforms, M365, Azure and Exchange, plus solid networking and virtualisation skills. Your Key Responsibilities Install, configure and support hardware, software and network services across the business. Provide troubleshooting and escalation support for end-user devices, servers and collaboration tools (Teams, SharePoint, Exchange). Administer Active Directory, Intune and other endpoint management tools. Support hybrid infrastructure environments (on-prem, Azure, AWS). Deliver high-level customer service and maintain SLAs through the internal ticketing system. Contribute to continuous improvement and mentoring within the support function. You Will Have 5+ years in IT Support or Infrastructure roles (Service Centre / Helpdesk). Strong Microsoft 365, Windows Server, Exchange and AD administration skills. Experience supporting virtualised and cloud-based environments (Azure / AWS). Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VLANs. Comfortable supporting both Windows and macOS. Relevant certifications (CompTIA, Microsoft, ITIL, or equivalent) advantageous.
20/10/2025
Full time
Your New Role We're supporting a leading gaming and gambling technology business in the search for an experienced Technology Support Engineer to join their UK infrastructure team. The role focuses on providing hands-on end-user and infrastructure support across both cloud and on-prem environments within a high-availability, regulated setting. The successful candidate will have a minimum of five years' experience in a Service Desk or IT Service Centre environment, with strong exposure to Microsoft and Mac platforms, M365, Azure and Exchange, plus solid networking and virtualisation skills. Your Key Responsibilities Install, configure and support hardware, software and network services across the business. Provide troubleshooting and escalation support for end-user devices, servers and collaboration tools (Teams, SharePoint, Exchange). Administer Active Directory, Intune and other endpoint management tools. Support hybrid infrastructure environments (on-prem, Azure, AWS). Deliver high-level customer service and maintain SLAs through the internal ticketing system. Contribute to continuous improvement and mentoring within the support function. You Will Have 5+ years in IT Support or Infrastructure roles (Service Centre / Helpdesk). Strong Microsoft 365, Windows Server, Exchange and AD administration skills. Experience supporting virtualised and cloud-based environments (Azure / AWS). Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VLANs. Comfortable supporting both Windows and macOS. Relevant certifications (CompTIA, Microsoft, ITIL, or equivalent) advantageous.
Second Line Technical Support Engineer (Shift Patterns) Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role • An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.• The role includes shift patterns to cover our 24 7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest. A shift is 8.00am-8.00pm or 8.00pm-8.00am.• The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Responsibilities • Troubleshooting hardware or software problems escalated from 1st line• Investigating security alerts• Working with internal teams to manage IT infrastructure and keep it up to date• Maintaining knowledge base and contributing to process/technical documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring• Virtualisation practices from a build, install, configure level through to standard support• A good grasp of TCP/IP networking• The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment• Great communication skills (in person and via telephone), excellent written and spoken English is essential• Personable, with the ability to build rapport with a team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must• The successful candidate will be a punctual and thorough worker, with astute attention to detail• Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential• This role will be based in our Chertsey office (with occasional travel to client sites)• A UK Driving License is essential for the role• Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am with 2 hours break.• All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice. The Package • c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Regular Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF-
20/10/2025
Full time
Second Line Technical Support Engineer (Shift Patterns) Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role • An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.• The role includes shift patterns to cover our 24 7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest. A shift is 8.00am-8.00pm or 8.00pm-8.00am.• The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Responsibilities • Troubleshooting hardware or software problems escalated from 1st line• Investigating security alerts• Working with internal teams to manage IT infrastructure and keep it up to date• Maintaining knowledge base and contributing to process/technical documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring• Virtualisation practices from a build, install, configure level through to standard support• A good grasp of TCP/IP networking• The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment• Great communication skills (in person and via telephone), excellent written and spoken English is essential• Personable, with the ability to build rapport with a team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must• The successful candidate will be a punctual and thorough worker, with astute attention to detail• Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential• This role will be based in our Chertsey office (with occasional travel to client sites)• A UK Driving License is essential for the role• Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am with 2 hours break.• All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice. The Package • c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Regular Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF-
Your New Role We're supporting a leading gaming and gambling technology business in the search for an experienced Technology Support Engineer to join their UK infrastructure team. The role focuses on providing hands-on end-user and infrastructure support across both cloud and on-prem environments within a high-availability, regulated setting. The successful candidate will have a minimum of five years' experience in a Service Desk or IT Service Centre environment, with strong exposure to Microsoft and Mac platforms, M365, Azure and Exchange, plus solid networking and virtualisation skills. Your Key Responsibilities Install, configure and support hardware, software and network services across the business. Provide troubleshooting and escalation support for end-user devices, servers and collaboration tools (Teams, SharePoint, Exchange). Administer Active Directory, Intune and other endpoint management tools. Support hybrid infrastructure environments (on-prem, Azure, AWS). Deliver high-level customer service and maintain SLAs through the internal ticketing system. Contribute to continuous improvement and mentoring within the support function. You Will Have 5+ years in IT Support or Infrastructure roles (Service Centre / Helpdesk). Strong Microsoft 365, Windows Server, Exchange and AD administration skills. Experience supporting virtualised and cloud-based environments (Azure / AWS). Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VLANs. Comfortable supporting both Windows and macOS. Relevant certifications (CompTIA, Microsoft, ITIL, or equivalent) advantageous.
20/10/2025
Full time
Your New Role We're supporting a leading gaming and gambling technology business in the search for an experienced Technology Support Engineer to join their UK infrastructure team. The role focuses on providing hands-on end-user and infrastructure support across both cloud and on-prem environments within a high-availability, regulated setting. The successful candidate will have a minimum of five years' experience in a Service Desk or IT Service Centre environment, with strong exposure to Microsoft and Mac platforms, M365, Azure and Exchange, plus solid networking and virtualisation skills. Your Key Responsibilities Install, configure and support hardware, software and network services across the business. Provide troubleshooting and escalation support for end-user devices, servers and collaboration tools (Teams, SharePoint, Exchange). Administer Active Directory, Intune and other endpoint management tools. Support hybrid infrastructure environments (on-prem, Azure, AWS). Deliver high-level customer service and maintain SLAs through the internal ticketing system. Contribute to continuous improvement and mentoring within the support function. You Will Have 5+ years in IT Support or Infrastructure roles (Service Centre / Helpdesk). Strong Microsoft 365, Windows Server, Exchange and AD administration skills. Experience supporting virtualised and cloud-based environments (Azure / AWS). Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VLANs. Comfortable supporting both Windows and macOS. Relevant certifications (CompTIA, Microsoft, ITIL, or equivalent) advantageous.
Think Specialist Recruitment are delighted to be working with a leading organisation based in the Watford area. This company have an exciting opportunity for a Desktop Engineer to join their IT team. This position will be supporting and enhancing the office infrastructure and office desktop support. Salary - 35,340 plus great benefits including an enhanced pension and more. Hybrid working after training Some of the duties will include: Building both Windows machines and Macs Troubleshooting user issues on Windows and Macs Support MS Office products Creating, managing and deleting user accounts across all systems as required using Active Directory and 3rd party systems such as Salesforce and NetSuite Providing printer support Providing email support to users Desktop and laptop builds and patching Setting VPN access and troubleshooting issues experienced by existing VPN users Supporting the office WiFi and office network Providing support with mobile phones including Android and iOS Tracking the work through the ticketing system The suitable candidate: Previous experience within a similar position with 2 years experience Good communication skills on all levels A great team player Ability to work on own initiative Can do attitude Must be local to Watford to be able to commute to the office Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
20/10/2025
Full time
Think Specialist Recruitment are delighted to be working with a leading organisation based in the Watford area. This company have an exciting opportunity for a Desktop Engineer to join their IT team. This position will be supporting and enhancing the office infrastructure and office desktop support. Salary - 35,340 plus great benefits including an enhanced pension and more. Hybrid working after training Some of the duties will include: Building both Windows machines and Macs Troubleshooting user issues on Windows and Macs Support MS Office products Creating, managing and deleting user accounts across all systems as required using Active Directory and 3rd party systems such as Salesforce and NetSuite Providing printer support Providing email support to users Desktop and laptop builds and patching Setting VPN access and troubleshooting issues experienced by existing VPN users Supporting the office WiFi and office network Providing support with mobile phones including Android and iOS Tracking the work through the ticketing system The suitable candidate: Previous experience within a similar position with 2 years experience Good communication skills on all levels A great team player Ability to work on own initiative Can do attitude Must be local to Watford to be able to commute to the office Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
IT Support Engineer Spider are advertising on behalf of an established Managed Services Provider (MSP) , who are looking for an IT Support Engineer to join their team in Crouch End, North London in this permanent, full-time opportunity. About them: They are an experienced MSP offering tailored IT services with a strong focus on client satisfaction. With over 20 years of experience, they support a diverse range of clients - from local charities and schools to large enterprises - through reliable solutions and exceptional support from a skilled, dedicated team. Fantastic company package includes: Salary: Competitive salary ranging from £28,000 £34,000 per annum depending on experience. Holiday: 21 days, plus bank holidays (increasing each year up to 25 days) Other: Professional development support with clear growth opportunities, within a friendly and inclusive working culture that promotes regular team socials and a supportive atmosphere. About the role: As an IT Support Engineer , you ll be a key part of the technical operations team, providing both on-site and remote support to schools and other organisations across central London. The role offers a varied mix of on-site field engineering and helpdesk-based support activities. You ll work closely with customers and colleagues to identify and resolve issues quickly, ensuring reliable, secure IT systems and a great user experience. This role involves travel to schools and other client sites across central London , where you will collaborate closely with various teams to promptly identify and resolve issues, maintaining a reliable and productive work environment. Working hours for this role will be 40 per week, Monday Friday. Key Duties include: Provide technical support to end-users, expertly troubleshooting hardware and software issues in a timely manner. Supporting environments based on Google Workspace, Microsoft 365, Windows, and Smoothwall firewalls. Collaborate with team members to identify recurring issues and develop innovative IT solutions that enhance overall system performance. Maintain and manage IT inventory, ensuring all equipment is up-to-date and operating efficiently. Assist in the implementation of new technologies and upgrades, ensuring minimal disruption to daily operations. Document support requests and resolutions, contributing to knowledge sharing within the team for continuous improvement. About You: As an IT Support Engineer , you will be adaptable and have strong problem-solving skills coupled with a collaborative mindset. You ll be comfortable working independently on client sites as well as part of a wider technical team. You have a genuine passion for technology and a knack for communicating effectively with your colleagues. This is a hands-on role ideal for a Level 2 engineer. Your commitment to providing outstanding support and your enthusiasm for helping others will make you a perfect fit in our team-oriented environment. Please note: The post will be subject to an Enhanced DBS check process. If you have the relevant skills and experience for this IT Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence regarding this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
20/10/2025
Full time
IT Support Engineer Spider are advertising on behalf of an established Managed Services Provider (MSP) , who are looking for an IT Support Engineer to join their team in Crouch End, North London in this permanent, full-time opportunity. About them: They are an experienced MSP offering tailored IT services with a strong focus on client satisfaction. With over 20 years of experience, they support a diverse range of clients - from local charities and schools to large enterprises - through reliable solutions and exceptional support from a skilled, dedicated team. Fantastic company package includes: Salary: Competitive salary ranging from £28,000 £34,000 per annum depending on experience. Holiday: 21 days, plus bank holidays (increasing each year up to 25 days) Other: Professional development support with clear growth opportunities, within a friendly and inclusive working culture that promotes regular team socials and a supportive atmosphere. About the role: As an IT Support Engineer , you ll be a key part of the technical operations team, providing both on-site and remote support to schools and other organisations across central London. The role offers a varied mix of on-site field engineering and helpdesk-based support activities. You ll work closely with customers and colleagues to identify and resolve issues quickly, ensuring reliable, secure IT systems and a great user experience. This role involves travel to schools and other client sites across central London , where you will collaborate closely with various teams to promptly identify and resolve issues, maintaining a reliable and productive work environment. Working hours for this role will be 40 per week, Monday Friday. Key Duties include: Provide technical support to end-users, expertly troubleshooting hardware and software issues in a timely manner. Supporting environments based on Google Workspace, Microsoft 365, Windows, and Smoothwall firewalls. Collaborate with team members to identify recurring issues and develop innovative IT solutions that enhance overall system performance. Maintain and manage IT inventory, ensuring all equipment is up-to-date and operating efficiently. Assist in the implementation of new technologies and upgrades, ensuring minimal disruption to daily operations. Document support requests and resolutions, contributing to knowledge sharing within the team for continuous improvement. About You: As an IT Support Engineer , you will be adaptable and have strong problem-solving skills coupled with a collaborative mindset. You ll be comfortable working independently on client sites as well as part of a wider technical team. You have a genuine passion for technology and a knack for communicating effectively with your colleagues. This is a hands-on role ideal for a Level 2 engineer. Your commitment to providing outstanding support and your enthusiasm for helping others will make you a perfect fit in our team-oriented environment. Please note: The post will be subject to an Enhanced DBS check process. If you have the relevant skills and experience for this IT Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence regarding this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Jobs - Frequently Asked Questions
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