313 jobs found

1st / 2n d Support Enginer Location: Vauxhall, London (Office-Based) Employment Type: Full-Time Salary: 30-35,000 per annum + permanent benefits We are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience. This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels. Key Responsibilities Deliver 1st and 2nd line support across hardware, software, and network-related issues Provide support via in-person assistance, telephone, and remote tools Configure and maintain laptops, desktops, mobile devices, and associated peripherals Administer user accounts within Active Directory and Microsoft 365 Support Windows 10/11 operating systems and commonly used business applications Maintain accurate technical documentation and asset registers Escalate complex or high-priority incidents to senior engineers or external partners as required Assist with new-starter onboarding and leaver offboarding processes Ensure all tickets are logged, monitored, and resolved within agreed service levels Skills & Experience Previous experience in an IT helpdesk or technical support role (typically 1-3 years) Strong working knowledge of Windows 11 Experience with Azure AD and/or Intune Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint) Competence in Active Directory user administration Understanding of basic networking principles (TCP/IP, DNS, DHCP) Familiarity with ticketing systems and structured support workflows Strong analytical, troubleshooting, and diagnostic abilities Clear and confident communication skills with a customer-focused approach Ability to work independently while managing and prioritising multiple tasks

1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS We are looking for a Service Desk Engineer who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise. Whether you are early in your IT career or building on existing support experience, this role offers the chance to develop in a fast-paced, supportive environment. What You Will Do Act as the first point of contact for IT incidents and service requests via phone, email, and portal Log, categorise, and prioritise tickets accurately using FreshService Resolve issues at first contact where possible, escalating when needed Take ownership of tickets through to resolution within SLA targets Support Windows 11, end-user devices, and common applications Set up hardware including laptops, monitors, and peripherals Manage user accounts and access in Active Directory and Microsoft Entra ID Support tools such as Microsoft Teams Monitor ticket queues and alerts to maintain service quality A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED A genuine interest in IT and a desire to build a career in support Basic understanding of IT support environments or helpdesk processes Familiarity with Windows and everyday technology Strong communication skills and a user-focused mindset Ability to prioritise and stay organised in a busy environment Calm, logical problem-solving approach We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to

1st/2nd Line IT Support - Manchester Location: Manchester - On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company's helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester

1st Line IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated 1st Line IT Support Technician to join our growing team in Northampton. If you re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we d love to hear from you. About Us We re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: • Competitive salary and bonus scheme • Paid exam completion bonus • 28 days holiday (including 8 bank holidays) • Company pension scheme • Internal training and exam support • Clear progression opportunities within the business Why Join Us? • Professional Development Continuous training and career growth support • Dynamic Environment Challenging and rewarding work with varied clients • Supportive Team Culture Work with a friendly, collaborative team • Cutting-Edge Technology Exposure to the latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating issues as needed • Assist with software configuration, computer setups, and installations • Install and manage Office 365 solutions • Provide first-line support for server infrastructure • Perform remote installations of new IT equipment What We re Looking For: • Proven experience in an IT helpdesk role • Experience in MSP environments (preferred) • Strong IT and communication skills with the ability to work under pressure • A proactive, team-oriented approach • Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) • Own transport and a valid driving licence preferred (occasional client site visits required) • Must live within commuting distance of Northampton Desirable Skills (not essential): • VLAN setup and configuration • Firewall administration and internet connectivity setups • Server OS installation and Active Directory • Ubiquiti installation and administration • Knowledge of ESET antivirus software and Huntress security solution • Office 365 migration techniques What s Next? If this Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.

IT Support Engineer Cannock, Staffordshire On-site £30,000 £40,000 (dependent on experience) VIQU have partnered with a well-established manufacturing organisation seeking an IT Support Engineer to maintain and support IT infrastructure at their Cannock site, ensuring systems remain secure, reliable, and efficient while providing technical support to both office and manufacturing staff. Key Responsibilities of the IT Support Engineer: • Maintain and support IT infrastructure including operating systems, servers, applications, laptops, desktops, and security tools. • Provide technical support to internal teams, troubleshooting business-critical and system-wide IT issues. • Liaise with external IT providers and oversee administration of the EFACS ERP system and other key business applications. • Ensure adherence to IT policies, security standards, and disaster recovery requirements, while maintaining hardware and software inventory. • Train users, create technical documentation, support SQL queries from the ERP system, and assist with IT and ERP development projects. Key Requirements for the IT Support Engineer: • Experience with TISAX or ISO27001 is essential. • Experience working with MRP systems such as EFACS. • Minimum 2+ years experience in an IT Support or Helpdesk role, ideally within a manufacturing environment. Know someone exceptional for this IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. IT Support Engineer Cannock, Staffordshire On-site £30,000 £40,000 (dependent on experience)

Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.

Role: 2nd Line IT Support Engineer (M365) Location: Cambridgeshire Hybrid (2/3days from home) Salary: up to £34,000 + bonus We are recruiting on behalf of a leading client for a Senior Technician to join their team. This is a hands-on technical position supporting Microsoft 365, Windows 11, and other Microsoft cloud systems for customers across the UK and beyond. This role offers a challenging environment for ambitious technicians, with excellent opportunities to develop your technical skills and progress your career within IT. Key Responsibilities but not limited to: Provide end-user support for Microsoft 365-based systems as part of the helpdesk team. Analyse technical problems and provide effective diagnosis and solutions. Support Microsoft Windows 11 environments. Communicate clearly and effectively with users via telephone and email. Deliver support for a range of Microsoft cloud services including Exchange, Teams, SharePoint, and Intune. Requirements: Minimum of 2 years experience in first, second or third-line support within an MSP or other high-paced helpdesk environment. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune. Clean driving licence. Additional Information: Most team members work approximately 2 3 days from home per week. Occasional early shifts (6 30) or late shifts (12 00) may be required. Participation in an on-call rota for evenings and weekends is required (additional pay applies). Benefits: Profit share and annual performance bonuses (typically % of base salary annually). 20 days annual leave plus Bank Holidays, with the option to purchase up to 20 additional days through a Flexible Leave scheme. Flexible hybrid working, typically up to three days per week working from home. 12 paid training days per year on a certified Microsoft syllabus. Free unlimited electric vehicle charging Access to the Octopus EV company car scheme for discounted electric vehicle leasing. Please apply now for more information. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must have the right to work in the UK. INDEEDCOMM

A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

2nd Line Support Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As a 2nd Line Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond the immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second-line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Support Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.

IntaPeople are looking to recruit an IT Field Service Engineer with specific skills in copiers to join a rapidly growing team based in Wales. As a Mid-Senior level Engineer, you will play a key role in keeping their clients systems running whilst troubleshooting and carrying out repairs when needed, to new installations and proactive support. What you ll be doing Responding to support tickets through their internal helpdesk system. Using remote management tools to diagnose and resolve technical issues Installing, configuring, and networking copier devices. Carrying out preventative maintenance schedules to minimise downtime. Maintaining accurate service records and reporting. Visiting customer sites to carry out maintenance, repairs, and installations M4 Corridor/Wales What they re looking for: Proven experience working as an IT Support Field Engineer Previous experience working with photocopiers such as Kyocera or other brands like HP or Ricoh or Canon or Xerox Strong technical troubleshooting skills with both hardware and software. Experience working with ticketing/helpdesk systems. Familiarity with remote monitoring/management tools. We are looking for either a permanent engineer or contract engineer for the interim whilst recruiting a permanent engineer. Ideally you will be based from the Swansea/west area and cover client sites throughout Wales including M4 corridor. Permanent role - Salary £32,000 - £37,000 depending on experience plus strong company benefits or Temp role - Hourly/Day rate - £21.00 - £23.00 / £160.00 - £180.00 per day For more information, please call Nathan Handley on (phone number removed).

Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities. Act as the primary point of contact for customers, providing professional and reassuring first-line support Manage and resolve incident tickets efficiently within a structured ticketing system Follow established incident, request, and escalation processes confidently Keep customers informed of progress, actions taken, and expected resolution times Log, categorise, and document all service activities accurately for visibility and control Escalate complex issues to technical teams with clear handover information Maintain service quality, meet defined performance levels, and support service improvement initiatives Participate in a rota for out-of-hours support including evenings and weekends Support onboarding, changes, and offboarding processes for staff Adhere to company policies, processes, and information security standards Share knowledge and collaborate with team members for continuous service improvement Candidate Requirements Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting Experience managing incidents and service requests within a structured ticketing system Excellent communication skills with the ability to convey technical information clearly and calmly Ability to follow documented processes and maintain accurate records Dependable, disciplined, and customer-focused with a calm approach to support If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability.

Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude

Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy

Role: Technical Support Engineer Location: Manchester (2 x a month onsite) Are you a technically curious support professional who enjoys solving data and API challenges? We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised. This isn't a password-reset helpdesk role. As a Technical Support Specialist , you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges. What you'll be doing: Troubleshooting API, data and integration issues Working with JSON, SQL and browser developer tools Supporting agencies, advertisers and broadcasters Reproducing and documenting bugs for Engineering Improving documentation and customer workflows What we're looking for: 2+ years in Technical Support / Product Support (SaaS environment) Strong troubleshooting mindset Experience with APIs, JSON or web technologies SQL or data analysis skills Clear communicator who can explain technical issues simply Why consider this role? Modern SaaS platform with real market impact Remote working Clear progression into Product, Engineering or Senior Support Collaborative, low-ego culture Exposure to AdTech and Data analytics If you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.

IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! About the Role We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365 based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP / fast-paced helpdesk environment Key Skills End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Supporting Skills Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune Full clean driving licence If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you. At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH

Infrastructure Engineer (Field Based) Up to £31k Plus on-call allowance + benefits In commuting range of Lancaster (office base) The opportunity: This is a chance to join an established and growing connectivity provider in a role where you ll be involved in delivering real customer infrastructure projects across the UK. Rather than being tied to a helpdesk or internal support function, you ll be out working on-site as part of a project delivery team helping to install and maintain the network connectivity that businesses rely on every day. The work is practical and hands-on. You ll gain exposure to fibre installations, structured cabling, wireless deployments and general WAN connectivity, supporting projects from initial installation through to troubleshooting and ongoing support. There is flexibility around background. The hiring manager is particularly keen to speak with people who are early in their technical career but have already had some exposure to working on installs or infrastructure in a real-world environment and want to build on that experience. Day to day Your time will be spent supporting the delivery of infrastructure projects across customer sites. Some days will involve installing new connectivity solutions, while others will focus on fault finding, testing network performance or providing technical support to ensure projects are delivered successfully. You ll work closely with both internal teams and customers, travelling to different locations across the UK and gaining exposure to a wide range of environments. The role also includes participation in an on-call rota, so a flexible and proactive approach is important. Who we are looking for We re looking to speak with people who have previously worked in a practical technical role such as data cabling, telecoms engineering, wireless installation or field-based IT support. You don t need to be a fully fledged network engineer, but an interest in networking and a desire to develop technically will go a long way. Being within a commutable distance of Lancaster is important, as you ll often start or finish your day from the office or local project locations. A full UK driving licence is essential, along with a willingness to travel and work in varied environments. Just as important as technical exposure is attitude. This role will suit someone reliable, hands-on and keen to build a long-term career within infrastructure delivery and networking. The Next Steps If this sounds like something you d be open to exploring, or you d like to understand the business, projects and progression opportunities in more detail, you ve got a few options. You can call Joe White at CRG TEC for a straightforward conversation about the role. You can also drop Joe a message and he ll come back to you. Or, if you re happy with what you ve read, send your CV across and Joe will give you a call to talk it through properly.

Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW

We are recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service requests, delivering clear, calm and professional support to users. You will diagnose first-line technical issues, follow established support processes and escalate complex issues where required. The role requires someone who can prioritise effectively, think clearly about impact and urgency, and maintain strong communication with customers throughout the support lifecycle. Key Responsibilities Provide first-line IT support for incidents and service requests via phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle of support requests Support user account management and joiner/mover/leaver processes Follow structured service desk procedures and contribute to continuous service improvement Skills & Experience 1 3 years experience in an IT Service Desk or Helpdesk role Experience working within an MSP or structured IT services environment Experience managing ticket queues and SLA-based support environments Good working knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer-focused with a professional communication style Comfortable escalating issues when appropriate Salary & Benefits £28,000 salary Hybrid working 3 days office / 2 days home Company pension Private healthcare Life assurance Generous holiday allowance Employee Assistance Programme Volunteer days On-site parking Professional training and development opportunities