Wakam
Who We Are Wakam is a B2B2C insurance company that creates white label insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission driven company dedicated to enabling transparent and impactful insurance. About the Team You will join Wakam's UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers. The team plays a key role in ensuring smooth day to day claims operations, high quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK. Your Mission As a Claims Administrator, your mission is to support the operational effectiveness of Wakam's UK claims activities by ensuring high quality administration, smooth coordination with partners, and reliable handling of claims and complaints related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well organised in a fast paced environment. Partner & Operational Administration You will support the operational administration of Wakam's UK partners, including MGAs, TPAs, legal providers, and other suppliers. You will help maintain smooth day to day interactions, provide administrative support across the UK team, and contribute to the effective running of claims related processes. Claims & Complaints Administration You will manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. You will also support run off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties. Data, Reporting & Team Support You will prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day to day administrative tasks. You will also contribute to cross functional projects and provide support to the wider UK team whenever needed. Office & Payment Administration You will be responsible for maintaining the ELTO database, managing incoming office post and redirecting it to the appropriate partners, inputting invoices into payment systems, and handling call forwarding from Regus with the necessary follow up by phone or email. External Partner Support You will provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters. What You Bring Experience in UK claims processes and procedures Experience within an insurance company, TPA, or another fast paced insurance related environment Demonstrated experience in claims administration, insurance administration, or a similarly dynamic administrative role Good command of standard computer tools, with some exposure to or interest in AI enabled tools An understanding of, or willingness to learn about, insurance regulation and compliance standards Excellent communication and organisational skills A strong problem solving mindset, with the ability to identify issues and contribute to practical solutions Who You Are Full of positive energy, agile, and a strong team player Solution oriented, with the confidence to challenge when needed Curious, capable, and eager to learn Comfortable working collaboratively in an international and diverse organisation Self aware and open to feedback, with a desire to keep developing Resilient, proactive, and able to work with drive and ownership Structured yet flexible, with sound judgement and the ability to prioritise under pressure Committed to the highest ethical standards in all interactions and decisions Accountable, with a strong sense of ownership and responsibility Able to balance operational efficiency, risk awareness, and business needs in a thoughtful way AI & Digital Mindset At Wakam, we believe technology helps us work smarter and deliver better service. In this role, you will be encouraged to use digital tools and modern ways of working to improve efficiency, organisation, and responsiveness. You do not need to be an AI expert, but you should be comfortable with digital tools and interested in how automation and AI can support administrative tasks, reporting, communication, and process improvement. Why Join Wakam? Being part of a leading European insurtech in a fast evolving market Working in a highly collaborative environment with both internal teams and external partners Gaining strong exposure to claims operations, complaints handling, partner administration, and insurance governance Contributing to a business that combines operational excellence, innovation, and regulatory discipline Growing in a company that values ownership, learning, and impact Benefits True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat Flat hierarchical system promoting direct impact and autonomy Monthly Free.day: dedicated time for personal growth and skills development Lunch voucher with Swile card A meaningful company: we became a Mission driven company in March 2021 Work alongside passionate experts who will share their knowledge and help you develop and grow in your career Hiring Process The hiring process is designed to be selective, transparent, and respectful of your time: Interview with our Talent Acquisition Expert Manager and Team Fit Interview with our Chief Claims Officer UK and Claims Administrator HR Interview with our UK Head of People and our Chief Claims Officer UK, in our London office Equal Opportunities Statement At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.
Who We Are Wakam is a B2B2C insurance company that creates white label insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission driven company dedicated to enabling transparent and impactful insurance. About the Team You will join Wakam's UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers. The team plays a key role in ensuring smooth day to day claims operations, high quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK. Your Mission As a Claims Administrator, your mission is to support the operational effectiveness of Wakam's UK claims activities by ensuring high quality administration, smooth coordination with partners, and reliable handling of claims and complaints related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well organised in a fast paced environment. Partner & Operational Administration You will support the operational administration of Wakam's UK partners, including MGAs, TPAs, legal providers, and other suppliers. You will help maintain smooth day to day interactions, provide administrative support across the UK team, and contribute to the effective running of claims related processes. Claims & Complaints Administration You will manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. You will also support run off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties. Data, Reporting & Team Support You will prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day to day administrative tasks. You will also contribute to cross functional projects and provide support to the wider UK team whenever needed. Office & Payment Administration You will be responsible for maintaining the ELTO database, managing incoming office post and redirecting it to the appropriate partners, inputting invoices into payment systems, and handling call forwarding from Regus with the necessary follow up by phone or email. External Partner Support You will provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters. What You Bring Experience in UK claims processes and procedures Experience within an insurance company, TPA, or another fast paced insurance related environment Demonstrated experience in claims administration, insurance administration, or a similarly dynamic administrative role Good command of standard computer tools, with some exposure to or interest in AI enabled tools An understanding of, or willingness to learn about, insurance regulation and compliance standards Excellent communication and organisational skills A strong problem solving mindset, with the ability to identify issues and contribute to practical solutions Who You Are Full of positive energy, agile, and a strong team player Solution oriented, with the confidence to challenge when needed Curious, capable, and eager to learn Comfortable working collaboratively in an international and diverse organisation Self aware and open to feedback, with a desire to keep developing Resilient, proactive, and able to work with drive and ownership Structured yet flexible, with sound judgement and the ability to prioritise under pressure Committed to the highest ethical standards in all interactions and decisions Accountable, with a strong sense of ownership and responsibility Able to balance operational efficiency, risk awareness, and business needs in a thoughtful way AI & Digital Mindset At Wakam, we believe technology helps us work smarter and deliver better service. In this role, you will be encouraged to use digital tools and modern ways of working to improve efficiency, organisation, and responsiveness. You do not need to be an AI expert, but you should be comfortable with digital tools and interested in how automation and AI can support administrative tasks, reporting, communication, and process improvement. Why Join Wakam? Being part of a leading European insurtech in a fast evolving market Working in a highly collaborative environment with both internal teams and external partners Gaining strong exposure to claims operations, complaints handling, partner administration, and insurance governance Contributing to a business that combines operational excellence, innovation, and regulatory discipline Growing in a company that values ownership, learning, and impact Benefits True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat Flat hierarchical system promoting direct impact and autonomy Monthly Free.day: dedicated time for personal growth and skills development Lunch voucher with Swile card A meaningful company: we became a Mission driven company in March 2021 Work alongside passionate experts who will share their knowledge and help you develop and grow in your career Hiring Process The hiring process is designed to be selective, transparent, and respectful of your time: Interview with our Talent Acquisition Expert Manager and Team Fit Interview with our Chief Claims Officer UK and Claims Administrator HR Interview with our UK Head of People and our Chief Claims Officer UK, in our London office Equal Opportunities Statement At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.
American International Group
Delegated Authority Technician page is loaded Delegated Authority Technicianlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRAt Talbot and AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Delegated Authority Technician to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Talbot Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist.Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.Syndicate 2019 provides Lloyd's investors with access to AIG's Private Client Select (PCS) portfolio.Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore. How you will create an impact Work with Senior DA Analysts in the onboarding of new Coverholders and Delegated Claims Administrators Reviewing new business submissions to ensure proposals align with Talbot's strategy and appetite, ensuring appropriate sign-offs are received if they do not Work collaboratively with the Senior Claims Delegated Authority Technician to ensure Talbot's compliance with its Claims Delegated Authority Framework and Lloyd's Principles for doing business Ongoing monitoring of Coverholder and DCA performance Periodic due diligence reviews of Coverholders and Delegated Claims Administrators, in line with the relevant framework Undertake reviews of Binding Authority Agreements and Delegated Claims Administrator contracts Assist in the administration of Delegated Authority Audit Programme, including scheduling and scoping of audits and follow up of recommendations Liaise with internal and external stakeholders including but not limited to Underwriters, Claims Adjusters, Brokers, External Auditors, Lloyd's Support the Product Governance process Prepare committee packs and attend internal committee meetings where required Escalation of Delegated Authority breaches to appropriate forums Provide technical advice to internal stakeholders on Delegated Authority matters Develop and maintain effective relationships with Underwriters and other internal stakeholders What you'll need to succeed Experience of Delegated Authority Practices, preferably at Lloyd's Excellent attention to detail Excellent stakeholder management skills Some knowledge of Conduct Risk and Product Oversight in insurance Ability to manage workload, multi-task and work to tight deadlines Proactive attitude and good problem solving skills AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:UW - UnderwritingTalbot Underwriting Services Ltd (TS1)locations: Londontime type: Full timeposted on: Posted 7 Days Ago
Delegated Authority Technician page is loaded Delegated Authority Technicianlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRAt Talbot and AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Delegated Authority Technician to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Talbot Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist.Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.Syndicate 2019 provides Lloyd's investors with access to AIG's Private Client Select (PCS) portfolio.Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore. How you will create an impact Work with Senior DA Analysts in the onboarding of new Coverholders and Delegated Claims Administrators Reviewing new business submissions to ensure proposals align with Talbot's strategy and appetite, ensuring appropriate sign-offs are received if they do not Work collaboratively with the Senior Claims Delegated Authority Technician to ensure Talbot's compliance with its Claims Delegated Authority Framework and Lloyd's Principles for doing business Ongoing monitoring of Coverholder and DCA performance Periodic due diligence reviews of Coverholders and Delegated Claims Administrators, in line with the relevant framework Undertake reviews of Binding Authority Agreements and Delegated Claims Administrator contracts Assist in the administration of Delegated Authority Audit Programme, including scheduling and scoping of audits and follow up of recommendations Liaise with internal and external stakeholders including but not limited to Underwriters, Claims Adjusters, Brokers, External Auditors, Lloyd's Support the Product Governance process Prepare committee packs and attend internal committee meetings where required Escalation of Delegated Authority breaches to appropriate forums Provide technical advice to internal stakeholders on Delegated Authority matters Develop and maintain effective relationships with Underwriters and other internal stakeholders What you'll need to succeed Experience of Delegated Authority Practices, preferably at Lloyd's Excellent attention to detail Excellent stakeholder management skills Some knowledge of Conduct Risk and Product Oversight in insurance Ability to manage workload, multi-task and work to tight deadlines Proactive attitude and good problem solving skills AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:UW - UnderwritingTalbot Underwriting Services Ltd (TS1)locations: Londontime type: Full timeposted on: Posted 7 Days Ago