Client Solutions & Analytics - LondonApplylocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: R106468PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. Job Description We are seeking an Analyst / Associate to join our Client Solutions & Analytics team in London. Our team brings to bear PIMCO's intellectual capital, resources and proprietary infrastructure to help our clients make better investment decisions. Team Overview: Founded in 2009 as one of the industry's first dedicated "Solutions" teams, we are a client facing team partnering with a diverse range of clients across geographies and channels. The team focuses on generating practical, decision relevant investment insights across several analytical lenses, including portfolio diagnostics (e.g. risk factor and scenario analysis), asset allocation and optimisation, and asset liability modelling. We also develop macro aware perspectives through capital market assumptions and cross asset insights, alongside producing thought leadership across a broad range of investment topics. Insights are delivered through customised analysis and written research, supporting client discussions and informing strategic investment decisions. Responsibilities You will partner with senior Strategists within Client Solutions & Analytics to engage with Account Managers and their clients, understand their investment objectives and support the design of solutions to meet their individual objectives. The role requires a solid understanding of all major asset classes and how they interact in a portfolio.The key mandates can be summarised as follows: Supporting the team in the delivery of asset allocation and risk management solutions to clients and prospects - both in assets-only and in the ALM space Use proprietary software and external data sources to run risk analytics, optimisations, economic scenario analyses and stress tests Help build presentation books that detail PIMCO's analysis and recommendations Maintain marketing and thematic materials such as presentation books and other general education materials Perform risk management, attribution and other product analysis reports on a periodic basis as required Support senior Strategists and Quantitative Research Analysts to generate thought leadership: build models and generate intellectual capital for PIMCO's Solutions activities Utilise AI-enabled tools to streamline processes, enhance insights, and support the more efficient and scalable delivery of client analyses Manage a workload of multiple simultaneous client projects, while ensuring that deadlines are met Requirements 1-3 years of experience preferred in investment strategy, asset allocation or related analytical roles; backgrounds across buy-side, sell-side and advisory organisations will be considered Robust quantitative and analytical skills, modelling and advanced excel skills are required Familiarity and adoption of AI tools as part of day-to-day workflow Strong communication skills, ability to articulate ideas / strategies clearly, both verbally and in writing Fluency in English with another European language desirable Passion for financial markets, macroeconomics and investment management Proven general investment knowledge across an array of asset classes Strong results orientation and an ability to run multiple agendas concurrently Proactive, well organised, high-energy self-starter who works well in a team environment Ability to tackle sophisticated problems efficiently to a tight-deadline in a fast-paced professional environment Ideally working towards industry recognised qualification such as CFA, CAIA, FIA Equal Employment Opportunity and Affirmative Action Statement PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws. Applicants with Disabilities PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days. We believe that active management is the responsible way to invest our clients' assets in fixed income. For 50 years, we have worked relentlessly to help millions of investors pursue their objectives - regardless of shifting market conditions. Our clients rely on an investment process that has been tested in virtually every market environment. Bringing together our investment professionals from across the globe, PIMCO's investment process is designed to promote fresh ideas and differing points of view. We innovate to give our clients an edge. Innovation has long been part of the fabric of PIMCO's culture. Explore how we assess shifting risks and opportunities to build forward-looking solutions for investors.
10/06/2026
Full time
Client Solutions & Analytics - LondonApplylocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: R106468PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. Job Description We are seeking an Analyst / Associate to join our Client Solutions & Analytics team in London. Our team brings to bear PIMCO's intellectual capital, resources and proprietary infrastructure to help our clients make better investment decisions. Team Overview: Founded in 2009 as one of the industry's first dedicated "Solutions" teams, we are a client facing team partnering with a diverse range of clients across geographies and channels. The team focuses on generating practical, decision relevant investment insights across several analytical lenses, including portfolio diagnostics (e.g. risk factor and scenario analysis), asset allocation and optimisation, and asset liability modelling. We also develop macro aware perspectives through capital market assumptions and cross asset insights, alongside producing thought leadership across a broad range of investment topics. Insights are delivered through customised analysis and written research, supporting client discussions and informing strategic investment decisions. Responsibilities You will partner with senior Strategists within Client Solutions & Analytics to engage with Account Managers and their clients, understand their investment objectives and support the design of solutions to meet their individual objectives. The role requires a solid understanding of all major asset classes and how they interact in a portfolio.The key mandates can be summarised as follows: Supporting the team in the delivery of asset allocation and risk management solutions to clients and prospects - both in assets-only and in the ALM space Use proprietary software and external data sources to run risk analytics, optimisations, economic scenario analyses and stress tests Help build presentation books that detail PIMCO's analysis and recommendations Maintain marketing and thematic materials such as presentation books and other general education materials Perform risk management, attribution and other product analysis reports on a periodic basis as required Support senior Strategists and Quantitative Research Analysts to generate thought leadership: build models and generate intellectual capital for PIMCO's Solutions activities Utilise AI-enabled tools to streamline processes, enhance insights, and support the more efficient and scalable delivery of client analyses Manage a workload of multiple simultaneous client projects, while ensuring that deadlines are met Requirements 1-3 years of experience preferred in investment strategy, asset allocation or related analytical roles; backgrounds across buy-side, sell-side and advisory organisations will be considered Robust quantitative and analytical skills, modelling and advanced excel skills are required Familiarity and adoption of AI tools as part of day-to-day workflow Strong communication skills, ability to articulate ideas / strategies clearly, both verbally and in writing Fluency in English with another European language desirable Passion for financial markets, macroeconomics and investment management Proven general investment knowledge across an array of asset classes Strong results orientation and an ability to run multiple agendas concurrently Proactive, well organised, high-energy self-starter who works well in a team environment Ability to tackle sophisticated problems efficiently to a tight-deadline in a fast-paced professional environment Ideally working towards industry recognised qualification such as CFA, CAIA, FIA Equal Employment Opportunity and Affirmative Action Statement PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws. Applicants with Disabilities PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days. We believe that active management is the responsible way to invest our clients' assets in fixed income. For 50 years, we have worked relentlessly to help millions of investors pursue their objectives - regardless of shifting market conditions. Our clients rely on an investment process that has been tested in virtually every market environment. Bringing together our investment professionals from across the globe, PIMCO's investment process is designed to promote fresh ideas and differing points of view. We innovate to give our clients an edge. Innovation has long been part of the fabric of PIMCO's culture. Explore how we assess shifting risks and opportunities to build forward-looking solutions for investors.
Step into a place where exceptional care, patients, culture, and careers come together. Explore our current vacancies and take your first step toward making a real difference. Watch our video to learn what it's like to work at LGT. Join us. Make a difference. Be part of Team LGT. Lewisham and Greenwich NHS Trust 2.79K subscribers Main area EPR Grade Band 8a Contract Fixed term: 12 months (Short term project ending 30 June 2027) Hours Full time Flexible working 37.5 hours per week Job ref 197-RF8322 Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most. Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup. We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities. Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission. Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments. LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country. We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICs in Bexley, Greenwich and Lewisham. Job overview Reporting to the Integration Manager this position entails providing technical expertise and operational support for the Integration Engines across the Enterprise and Epic Bridges. The incumbent is accountable for ensuring the smooth operation of all Trust Integration Interfaces and the Integration platform. The role involves assuming accountability for supporting and managing complex interfaces developed by the Trust. Furthermore, the post holder will play a crucial role in analysing, designing, planning, and allocating resources for new Integration projects. It is important that the individual in the role has an eye for detail, comes from an analytical background, and has planning and scheduling skills as well as knowledge of NHS and broader health systems integration. Main duties of the job Using expert knowledge develop and manage the Trust Integration Engine interfaces (HL7, FHIR, DICOM, REST etc.) Development and management of complex Epic Bridges interfaces Reporting/Responding to Interfaces related Adverse Incidents and escalations Responsible for Trust Integration Engine health management, patching and updates Assisting Integration Analysts with complex issues resolution and ownership Responsible for leading new Integration Projects ensuring timely delivery working together with Integration Analysts, ITCS PMO, Integration manager and SLT Providing in-depth troubleshooting of complex integration issues Creating and managing a Knowledgebase of known issues Making sure availability, reliability and security of the Trust Integration Engine servers across the three trusts are maintained and working closely with Integration Engine service providers Accountable for Integration Documentation, making sure the documents are up to date Working with Integration analysts, Epic work-stream leads assisting with Epic Error resolutions Supporting transition of all messages, interfaces, APIs or SOAP services to alternative systems providers where required To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers Responsible for ensuring Service Level Agreements are in place and support activities meet the requirements Work with stakeholders to understand and oversee the highly complex interfacing needs of the Trust The post-holder would be required to participate in the on-call rota for 24/7 support Managing the interface defect resolution process ensuring that any defects are resolved / tested and assured into each environment Working for our organisation Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Detailed job description and main responsibilities Duties and Responsibilities Using expert knowledge develop and manage the Trust Integration Engine interfaces (HL7, FHIR, DICOM, REST etc.) Development and management of complex Epic Bridges interfaces Reporting/Responding to Interfaces related Adverse Incidents and escalations Responsible for Trust Integration Engine health management, patching and updates Assisting Integration Analysts with complex issues resolution and ownership Responsible for leading new Integration Projects ensuring timely delivery working together with Integration Analysts, ITCS PMO, Integration manager and SLT Providing in-depth troubleshooting of complex integration issues Creating and managing a Knowledgebase of known issues Making sure availability, reliability and security of the Trust Integration Engine servers across the three trusts are maintained and working closely with Integration Engine service providers Accountable for Integration Documentation, making sure the documents are up to date Working with Integration analysts, Epic work-stream leads assisting with Epic Error resolutions Supporting transition of all messages, interfaces, APIs or SOAP services to alternative systems providers where required To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers Responsible for ensuring Service Level Agreements are in place and support activities meet the requirements of the SLA Work with stakeholders to understand and oversee the highly complex interfacing needs of the Trust The post-holder would be required to participate in the on-call rota for 24/7 support Managing the interface defect resolution process ensuring that any defects are resolved / tested and assured into each environment Person specification Qualifications/ Education Bachelor's degree or equivalent in an IT discipline with relevant experience Master's degree or equivalent experience Certification or demonstrable working knowledge of Integration solutions and standards (HL7, FHIR) InterSystems HealthConnect Certification Epic Bridges Certification Experience of Healthcare Interfaces Development Extensive experience developing Interfaces to NHS Trusts specifications Experience of leveraging NHS England National APIs(Spine, CP-IS, FGM etc.) and interoperability standards Extensive experience in deploying and supporting an industry standard integration engine into an Acute Trust setting Extensive experience of release management, change control processes and incident management Extensive experience of programme budget setting, holding a delegated budget and safekeeping assets prior to hand- over to operations Experience of one or more off the shelf Integration Engines like- Mirth, Rhapsody etc. Skills/Knowledge/ Ability Experience of DevOps processes, CI/CD, Agile methods etc. Extensive experience of business analysis and complex problem solving . click apply for full job details
10/06/2026
Full time
Step into a place where exceptional care, patients, culture, and careers come together. Explore our current vacancies and take your first step toward making a real difference. Watch our video to learn what it's like to work at LGT. Join us. Make a difference. Be part of Team LGT. Lewisham and Greenwich NHS Trust 2.79K subscribers Main area EPR Grade Band 8a Contract Fixed term: 12 months (Short term project ending 30 June 2027) Hours Full time Flexible working 37.5 hours per week Job ref 197-RF8322 Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most. Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup. We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities. Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission. Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments. LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country. We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICs in Bexley, Greenwich and Lewisham. Job overview Reporting to the Integration Manager this position entails providing technical expertise and operational support for the Integration Engines across the Enterprise and Epic Bridges. The incumbent is accountable for ensuring the smooth operation of all Trust Integration Interfaces and the Integration platform. The role involves assuming accountability for supporting and managing complex interfaces developed by the Trust. Furthermore, the post holder will play a crucial role in analysing, designing, planning, and allocating resources for new Integration projects. It is important that the individual in the role has an eye for detail, comes from an analytical background, and has planning and scheduling skills as well as knowledge of NHS and broader health systems integration. Main duties of the job Using expert knowledge develop and manage the Trust Integration Engine interfaces (HL7, FHIR, DICOM, REST etc.) Development and management of complex Epic Bridges interfaces Reporting/Responding to Interfaces related Adverse Incidents and escalations Responsible for Trust Integration Engine health management, patching and updates Assisting Integration Analysts with complex issues resolution and ownership Responsible for leading new Integration Projects ensuring timely delivery working together with Integration Analysts, ITCS PMO, Integration manager and SLT Providing in-depth troubleshooting of complex integration issues Creating and managing a Knowledgebase of known issues Making sure availability, reliability and security of the Trust Integration Engine servers across the three trusts are maintained and working closely with Integration Engine service providers Accountable for Integration Documentation, making sure the documents are up to date Working with Integration analysts, Epic work-stream leads assisting with Epic Error resolutions Supporting transition of all messages, interfaces, APIs or SOAP services to alternative systems providers where required To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers Responsible for ensuring Service Level Agreements are in place and support activities meet the requirements Work with stakeholders to understand and oversee the highly complex interfacing needs of the Trust The post-holder would be required to participate in the on-call rota for 24/7 support Managing the interface defect resolution process ensuring that any defects are resolved / tested and assured into each environment Working for our organisation Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Detailed job description and main responsibilities Duties and Responsibilities Using expert knowledge develop and manage the Trust Integration Engine interfaces (HL7, FHIR, DICOM, REST etc.) Development and management of complex Epic Bridges interfaces Reporting/Responding to Interfaces related Adverse Incidents and escalations Responsible for Trust Integration Engine health management, patching and updates Assisting Integration Analysts with complex issues resolution and ownership Responsible for leading new Integration Projects ensuring timely delivery working together with Integration Analysts, ITCS PMO, Integration manager and SLT Providing in-depth troubleshooting of complex integration issues Creating and managing a Knowledgebase of known issues Making sure availability, reliability and security of the Trust Integration Engine servers across the three trusts are maintained and working closely with Integration Engine service providers Accountable for Integration Documentation, making sure the documents are up to date Working with Integration analysts, Epic work-stream leads assisting with Epic Error resolutions Supporting transition of all messages, interfaces, APIs or SOAP services to alternative systems providers where required To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers Responsible for ensuring Service Level Agreements are in place and support activities meet the requirements of the SLA Work with stakeholders to understand and oversee the highly complex interfacing needs of the Trust The post-holder would be required to participate in the on-call rota for 24/7 support Managing the interface defect resolution process ensuring that any defects are resolved / tested and assured into each environment Person specification Qualifications/ Education Bachelor's degree or equivalent in an IT discipline with relevant experience Master's degree or equivalent experience Certification or demonstrable working knowledge of Integration solutions and standards (HL7, FHIR) InterSystems HealthConnect Certification Epic Bridges Certification Experience of Healthcare Interfaces Development Extensive experience developing Interfaces to NHS Trusts specifications Experience of leveraging NHS England National APIs(Spine, CP-IS, FGM etc.) and interoperability standards Extensive experience in deploying and supporting an industry standard integration engine into an Acute Trust setting Extensive experience of release management, change control processes and incident management Extensive experience of programme budget setting, holding a delegated budget and safekeeping assets prior to hand- over to operations Experience of one or more off the shelf Integration Engines like- Mirth, Rhapsody etc. Skills/Knowledge/ Ability Experience of DevOps processes, CI/CD, Agile methods etc. Extensive experience of business analysis and complex problem solving . click apply for full job details
CDS Tech is the newly formed technology services arm of Bailie Group, a family-owned group of human-centred communications and technology services businesses. With a strong heritage in delivering critical transformation projects, CDS Tech is poised to become the 'go to' professional services partner for Cloud, Security, Data and Digital transformation services - both in the UK and beyond. Underpinned by a People First and Client Obsessed mindset, our ambition is to drive meaningful impact for our clients, their audiences, their users, and society. Societal impact is not just an outcome - it's our north star, guiding everything we do and ensuring we make a lasting, positive difference. The role Our Delivery Managers are ultimately responsible for the successful delivery of our client engagements. Lead Delivery Managers are experienced Delivery Managers within CDS. They lead mid to large size engagements and provide leadership within the delivery function across our clients internally. They are a champion for an agile mindset and ways of working and apply agility to all projects while showcasing an agile mindset and culture. They promote what good looks like internally and externally. Responsibilities Lead Delivery Managers play a key role on our clients and as such they have several important responsibilities within the business which are essential to being able to perform their role successfully. Delivery Ownership You'll take end-to-end ownership of medium to large client engagements, ensuring delivery success from inception to completion whilst providing leadership across the delivery function. This means crafting and managing delivery plans, facilitating informed decision-making by ensuring the right information reaches the right people at the right time, and being accountable for outcomes that matter to our clients whilst mentoring others in delivery excellence. Delivery Oversight You'll maintain a clear focus on scope, quality, time, and cost throughout your engagements, keeping everything on track through proactive management. By identifying and addressing risks early, championing agile principles, and remaining comfortable with different ways of working, you'll ensure delivery excellence while adapting to what works best for each client engagement and demonstrating what good looks like to others. Client Relationship Management You'll build trusted partnerships with our clients founded on transparency, honesty, and open communication-including having those difficult conversations when they're needed. Through clear internal and external reporting (ideally automated where possible), you'll promote visibility and ensure everyone stays informed and aligned, whilst beginning to represent CDS externally within the delivery community. Team Enablement and Continuous Improvement You'll act as a servant leader, removing blockers and creating the conditions for your teams to thrive and deliver their best work. By fostering continuous improvement, facilitating retrospectives that drive meaningful change, and empowering teams to solve challenges, you'll help teams grow stronger with each iteration. You'll create psychologically safe environments where people feel comfortable raising issues, sharing ideas, and contributing their best thinking. You'll work closely with diverse teams including engineers, architects, testers, product owners, and business analysts to create an environment where everyone can do their best work. By fostering collaboration and creating safe spaces for innovation and continuous improvement, you'll help teams deliver outcomes that exceed expectations whilst providing leadership and guidance to less experienced delivery professionals. Commercial Support You'll play an active role in our growth by contributing to presales activities, client proposals, and bid content. This includes attending pitches, supporting delivery planning and budgeting, and providing forecasting and resourcing insights that help us win and set up new engagements for success. Skills Lead Delivery Managers need to have a broad and modern delivery skill set which acts as a toolbox enabling them to work across different clients and project setups. As experienced Delivery Managers within CDS, they need to be able to adapt to many different delivery scenarios. Required Skills These are the skills that our delivery managers need to perform their role successfully. Agile methodologies - Extensive understanding of agile principles and practices that you can adapt and tailor to diverse client contexts Risk management - Excellent ability to identify, assess, and mitigate risks before they become issues, including managing complex risk landscapes Commercial and business acumen - Strong understanding of client industries, business models, and commercial drivers, with the ability to align delivery approaches to business objectives Dependency management - Highly skilled at mapping and managing dependencies across teams, workstreams, and external factors in complex environments Roadmap planning - Proven experience creating and maintaining strategic roadmaps that balance ambition with reality across multiple initiatives Prioritisation - Excellent judgement in helping teams focus on what matters most and deliver maximum value, even in ambiguous situations Servant leadership - A leadership style that empowers and supports teams rather than directs from above, whilst mentoring others in this approach Stakeholder management - Excellent at building relationships and managing expectations across diverse and senior stakeholder groups, including C suite Communication skills - Clear, empathetic, and effective communication across all levels, from technical teams to C suite executives Budget management - Confident managing complex budgets, tracking spend, forecasting, and making informed financial decisions Workload management tooling - Extensive hands on experience with tools like Jira, Azure DevOps, or similar platforms to manage delivery Conflict resolution - The ability to navigate complex disagreements constructively and find solutions that work for everyone Coaching and mentoring - Proven experience supporting and developing team members and less experienced delivery professionals Facilitation techniques - Highly skilled at running workshops, retrospectives, and strategic sessions with senior stakeholders and diverse groups Desired Skills If you have these skills, they will help you excel. Cloudflare engagement experience - Previous experience delivering projects or engagements specifically with Cloudflare Public sector experience - Understanding of public sector ways of working, procurement, and governance There are many compelling reasons to join our newly formed technology services business, and we'll bring these to life when we meet you during the process. For now, though, we believe the following aspects offer an exciting opportunity for the right candidate. Shaping the future of CDS Tech - your work will directly impact our brand, market positioning, revenue growth, and success. Autonomy and ownership - a unique opportunity to own the delivery function and drive real impact for clients and programs of work that genuinely make a positive difference to society. High impact partnerships - work with some world leading, most recognisable technology brands as our partners and position CDS Tech for success. Competitive package - attractive salary and benefits, meaningful work and genuine opportunities for growth and professional development. Vetting Due to the nature of this role and the business, you will need to either currently hold or be able to obtain UK Government clearance to a minimum of SC level. Values Our values were created by everyone in CDS Tech working together. They are Tenacity, Togetherness, Integrity, Curiosity and Challenging. Our values are weaved throughout the company, from recruitment to who we work with, and people's expectations. We are looking for people who share the same values and will enrich our culture with their own background and experiences. Hybrid & Homeworking To ensure the health, safety and wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details are available on request. At CDS, we work hybrid, and we are looking for people commutable to our central Leeds office. We ask our people to come into the office at least 2 days a week to build connections and encourage collaborative work. In return we offer Smart, engaged co workers and a culture of inclusion, innovation, and opportunity A business focused on professional development and personal growth opportunities Company pension and life assurance scheme Medicash health plan - online GP access, support services & discounted gym membership
10/06/2026
Full time
CDS Tech is the newly formed technology services arm of Bailie Group, a family-owned group of human-centred communications and technology services businesses. With a strong heritage in delivering critical transformation projects, CDS Tech is poised to become the 'go to' professional services partner for Cloud, Security, Data and Digital transformation services - both in the UK and beyond. Underpinned by a People First and Client Obsessed mindset, our ambition is to drive meaningful impact for our clients, their audiences, their users, and society. Societal impact is not just an outcome - it's our north star, guiding everything we do and ensuring we make a lasting, positive difference. The role Our Delivery Managers are ultimately responsible for the successful delivery of our client engagements. Lead Delivery Managers are experienced Delivery Managers within CDS. They lead mid to large size engagements and provide leadership within the delivery function across our clients internally. They are a champion for an agile mindset and ways of working and apply agility to all projects while showcasing an agile mindset and culture. They promote what good looks like internally and externally. Responsibilities Lead Delivery Managers play a key role on our clients and as such they have several important responsibilities within the business which are essential to being able to perform their role successfully. Delivery Ownership You'll take end-to-end ownership of medium to large client engagements, ensuring delivery success from inception to completion whilst providing leadership across the delivery function. This means crafting and managing delivery plans, facilitating informed decision-making by ensuring the right information reaches the right people at the right time, and being accountable for outcomes that matter to our clients whilst mentoring others in delivery excellence. Delivery Oversight You'll maintain a clear focus on scope, quality, time, and cost throughout your engagements, keeping everything on track through proactive management. By identifying and addressing risks early, championing agile principles, and remaining comfortable with different ways of working, you'll ensure delivery excellence while adapting to what works best for each client engagement and demonstrating what good looks like to others. Client Relationship Management You'll build trusted partnerships with our clients founded on transparency, honesty, and open communication-including having those difficult conversations when they're needed. Through clear internal and external reporting (ideally automated where possible), you'll promote visibility and ensure everyone stays informed and aligned, whilst beginning to represent CDS externally within the delivery community. Team Enablement and Continuous Improvement You'll act as a servant leader, removing blockers and creating the conditions for your teams to thrive and deliver their best work. By fostering continuous improvement, facilitating retrospectives that drive meaningful change, and empowering teams to solve challenges, you'll help teams grow stronger with each iteration. You'll create psychologically safe environments where people feel comfortable raising issues, sharing ideas, and contributing their best thinking. You'll work closely with diverse teams including engineers, architects, testers, product owners, and business analysts to create an environment where everyone can do their best work. By fostering collaboration and creating safe spaces for innovation and continuous improvement, you'll help teams deliver outcomes that exceed expectations whilst providing leadership and guidance to less experienced delivery professionals. Commercial Support You'll play an active role in our growth by contributing to presales activities, client proposals, and bid content. This includes attending pitches, supporting delivery planning and budgeting, and providing forecasting and resourcing insights that help us win and set up new engagements for success. Skills Lead Delivery Managers need to have a broad and modern delivery skill set which acts as a toolbox enabling them to work across different clients and project setups. As experienced Delivery Managers within CDS, they need to be able to adapt to many different delivery scenarios. Required Skills These are the skills that our delivery managers need to perform their role successfully. Agile methodologies - Extensive understanding of agile principles and practices that you can adapt and tailor to diverse client contexts Risk management - Excellent ability to identify, assess, and mitigate risks before they become issues, including managing complex risk landscapes Commercial and business acumen - Strong understanding of client industries, business models, and commercial drivers, with the ability to align delivery approaches to business objectives Dependency management - Highly skilled at mapping and managing dependencies across teams, workstreams, and external factors in complex environments Roadmap planning - Proven experience creating and maintaining strategic roadmaps that balance ambition with reality across multiple initiatives Prioritisation - Excellent judgement in helping teams focus on what matters most and deliver maximum value, even in ambiguous situations Servant leadership - A leadership style that empowers and supports teams rather than directs from above, whilst mentoring others in this approach Stakeholder management - Excellent at building relationships and managing expectations across diverse and senior stakeholder groups, including C suite Communication skills - Clear, empathetic, and effective communication across all levels, from technical teams to C suite executives Budget management - Confident managing complex budgets, tracking spend, forecasting, and making informed financial decisions Workload management tooling - Extensive hands on experience with tools like Jira, Azure DevOps, or similar platforms to manage delivery Conflict resolution - The ability to navigate complex disagreements constructively and find solutions that work for everyone Coaching and mentoring - Proven experience supporting and developing team members and less experienced delivery professionals Facilitation techniques - Highly skilled at running workshops, retrospectives, and strategic sessions with senior stakeholders and diverse groups Desired Skills If you have these skills, they will help you excel. Cloudflare engagement experience - Previous experience delivering projects or engagements specifically with Cloudflare Public sector experience - Understanding of public sector ways of working, procurement, and governance There are many compelling reasons to join our newly formed technology services business, and we'll bring these to life when we meet you during the process. For now, though, we believe the following aspects offer an exciting opportunity for the right candidate. Shaping the future of CDS Tech - your work will directly impact our brand, market positioning, revenue growth, and success. Autonomy and ownership - a unique opportunity to own the delivery function and drive real impact for clients and programs of work that genuinely make a positive difference to society. High impact partnerships - work with some world leading, most recognisable technology brands as our partners and position CDS Tech for success. Competitive package - attractive salary and benefits, meaningful work and genuine opportunities for growth and professional development. Vetting Due to the nature of this role and the business, you will need to either currently hold or be able to obtain UK Government clearance to a minimum of SC level. Values Our values were created by everyone in CDS Tech working together. They are Tenacity, Togetherness, Integrity, Curiosity and Challenging. Our values are weaved throughout the company, from recruitment to who we work with, and people's expectations. We are looking for people who share the same values and will enrich our culture with their own background and experiences. Hybrid & Homeworking To ensure the health, safety and wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details are available on request. At CDS, we work hybrid, and we are looking for people commutable to our central Leeds office. We ask our people to come into the office at least 2 days a week to build connections and encourage collaborative work. In return we offer Smart, engaged co workers and a culture of inclusion, innovation, and opportunity A business focused on professional development and personal growth opportunities Company pension and life assurance scheme Medicash health plan - online GP access, support services & discounted gym membership
As our new Programme PMO Analyst, you will provide PMO services within the Smart Waters Programme. The role is to support and assist the Programme Manager and their Project Managers with the planning, organisation, administration, governance, control and reporting of the programme. You will help to provide 'central' PMO services across the whole programme, supporting the functional teams responsible for delivering the Smart Waters Programme. This is a 24-month fixed-term contract. What you'll do In this varied role, you will: assist the Programme Manager and Project Managers to plan, manage and control the programme plan and track resources assist with the creation of investment approval documents and change requests assist with programme and project planning and scheduling, including work breakdown structures, schedule updates, critical path analysis and dependency management construct, update and maintain the programme progress tracker, liaising with stakeholders to ensure accurate progress reporting, proactive assessment of issues and implementing improvements to tracker functionality prepare for and attend programme/project board meetings and other team meetings manage the actions coming out of programme meetings prepare programme/project documentation, such as Statements of Work, highlight/status reports, KPIs and RAID logs prepare and participate in gate reviews, audits, lessons learned reviews, and other governance meetings assist the Programme Manager with the resolution of issues and creation of remediation plans. What you'll need strong organisational skills are critical, with an attention to detail an excellent communicator at all levels, with the ability to work calmly and efficiently under pressure and to tight timelines someone who uses their own initiative and is self-motivated and determined a proven track record as a PMO or similar role experience in a similar role in a complex and dynamic programme environment knowledge and experience of portfolio, programme and project management methods, such as Prince2, Agile, P3O, MSP and similar knowledge and experience of planning and governance methods, including risk and issue management, standard project artefacts, project lifecycle and gate control, resource planning and cost control, scheduling and baseline management, KPI measurement and reporting, business case development and Statement of Work creation excellent O365 skills, particularly in the use of MS Project, Teams, Planner, ADO, PowerPoint and Excel experience in a similar role (or similar, eg, PMO Lead/Analyst, Assistant Programme/Project Manager, PSO, Project Coordinators) the ability to gain broad knowledge of WW and Group applications and internal customers, including other YTL companies. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access to an interactive health and wellbeing platform. Support from trained mental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. Equal Employment Opportunity We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
10/06/2026
Full time
As our new Programme PMO Analyst, you will provide PMO services within the Smart Waters Programme. The role is to support and assist the Programme Manager and their Project Managers with the planning, organisation, administration, governance, control and reporting of the programme. You will help to provide 'central' PMO services across the whole programme, supporting the functional teams responsible for delivering the Smart Waters Programme. This is a 24-month fixed-term contract. What you'll do In this varied role, you will: assist the Programme Manager and Project Managers to plan, manage and control the programme plan and track resources assist with the creation of investment approval documents and change requests assist with programme and project planning and scheduling, including work breakdown structures, schedule updates, critical path analysis and dependency management construct, update and maintain the programme progress tracker, liaising with stakeholders to ensure accurate progress reporting, proactive assessment of issues and implementing improvements to tracker functionality prepare for and attend programme/project board meetings and other team meetings manage the actions coming out of programme meetings prepare programme/project documentation, such as Statements of Work, highlight/status reports, KPIs and RAID logs prepare and participate in gate reviews, audits, lessons learned reviews, and other governance meetings assist the Programme Manager with the resolution of issues and creation of remediation plans. What you'll need strong organisational skills are critical, with an attention to detail an excellent communicator at all levels, with the ability to work calmly and efficiently under pressure and to tight timelines someone who uses their own initiative and is self-motivated and determined a proven track record as a PMO or similar role experience in a similar role in a complex and dynamic programme environment knowledge and experience of portfolio, programme and project management methods, such as Prince2, Agile, P3O, MSP and similar knowledge and experience of planning and governance methods, including risk and issue management, standard project artefacts, project lifecycle and gate control, resource planning and cost control, scheduling and baseline management, KPI measurement and reporting, business case development and Statement of Work creation excellent O365 skills, particularly in the use of MS Project, Teams, Planner, ADO, PowerPoint and Excel experience in a similar role (or similar, eg, PMO Lead/Analyst, Assistant Programme/Project Manager, PSO, Project Coordinators) the ability to gain broad knowledge of WW and Group applications and internal customers, including other YTL companies. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access to an interactive health and wellbeing platform. Support from trained mental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. Equal Employment Opportunity We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
Career Choices Dewis Gyrfa Ltd
Bristol, Gloucestershire
Responsibilities Provide organisation-wide leadership for digital and technology, including: Defining and maintaining a clear, coherent digital, data and technology architecture across systems, infrastructure, data, applications and integrations. Establishing clear solution architecture principles and design governance, ensuring new systems, integrations and digital changes are safe, supportable, secure and aligned to BrisDocs wider architecture. Developing a realistic, costed roadmap for digital, data and technology improvement, aligned to BrisDocs organisational priorities and future growth. Lead BrisDocs data capability, including data governance, reporting, analytics, business intelligence and data engineering. Provide senior leadership to a growing data team, including a Senior Data Engineer, Senior Business Analyst and Data Scientist. Lead our digital/IT support function, including first and second line support, service levels, escalation routes and supplier support. Build and develop a high-performing Digital, Data and Technology function, with clear roles, standards, priorities and ways of working across support, data, suppliers and governance. Keep BrisDocs digital infrastructure secure, reliable, scalable and resilient, supporting 24/7 service delivery. Act as BrisDocs Senior Information Risk Owner (SIRO), with oversight of information risk, information governance and data protection arrangements. Provide clear assurance to the CEO, Directors and Board on digital risk, cyber security, information governance, data protection and service resilience. Lead cyber security arrangements, including relevant accreditations, incident preparedness and proactive cyber risk management. Ensure data is collected, stored, processed, shared and reported lawfully, securely and effectively. Oversee the maintenance and development of applications, ensuring they remain supportable, secure and aligned to operational needs. Work closely with the Business Transformation Lead to make sure wider change is digitally safe, data-informed and operationally sustainable. Manage digital, data and technology budgets with the Commercial and Finance Director, ensuring value for money. Lead suppliers and contracts as an intelligent client, holding providers to account and advising on internal versus third-party delivery. Support Emergency Preparedness, Resilience and Response (EPRR), making sure data, digital and technology arrangements enable safe and responsive services. Build strong working relationships across clinical, operational, corporate and leadership teams.
10/06/2026
Full time
Responsibilities Provide organisation-wide leadership for digital and technology, including: Defining and maintaining a clear, coherent digital, data and technology architecture across systems, infrastructure, data, applications and integrations. Establishing clear solution architecture principles and design governance, ensuring new systems, integrations and digital changes are safe, supportable, secure and aligned to BrisDocs wider architecture. Developing a realistic, costed roadmap for digital, data and technology improvement, aligned to BrisDocs organisational priorities and future growth. Lead BrisDocs data capability, including data governance, reporting, analytics, business intelligence and data engineering. Provide senior leadership to a growing data team, including a Senior Data Engineer, Senior Business Analyst and Data Scientist. Lead our digital/IT support function, including first and second line support, service levels, escalation routes and supplier support. Build and develop a high-performing Digital, Data and Technology function, with clear roles, standards, priorities and ways of working across support, data, suppliers and governance. Keep BrisDocs digital infrastructure secure, reliable, scalable and resilient, supporting 24/7 service delivery. Act as BrisDocs Senior Information Risk Owner (SIRO), with oversight of information risk, information governance and data protection arrangements. Provide clear assurance to the CEO, Directors and Board on digital risk, cyber security, information governance, data protection and service resilience. Lead cyber security arrangements, including relevant accreditations, incident preparedness and proactive cyber risk management. Ensure data is collected, stored, processed, shared and reported lawfully, securely and effectively. Oversee the maintenance and development of applications, ensuring they remain supportable, secure and aligned to operational needs. Work closely with the Business Transformation Lead to make sure wider change is digitally safe, data-informed and operationally sustainable. Manage digital, data and technology budgets with the Commercial and Finance Director, ensuring value for money. Lead suppliers and contracts as an intelligent client, holding providers to account and advising on internal versus third-party delivery. Support Emergency Preparedness, Resilience and Response (EPRR), making sure data, digital and technology arrangements enable safe and responsive services. Build strong working relationships across clinical, operational, corporate and leadership teams.
ICT Service Desk Analyst Esher Contract £16.56 per hour Our client is looking for an experienced ICT Service Desk Analyst You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. This is one of many roles we are recruiting for please visit our website colbernlimited co uk 1. To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting Windows 11 laptops, docking stations, end-user devices, MFD s and mobile devices (iPad and iPhone). Configuration, installation and support of all hardware and software supplied to the end user. Support for the MS 365 suite. 2. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. 3. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and requirements. 4. Liaise with the Digital Development and Infrastructure teams and third-party partners when required. Specific duties and responsibilities 1. Monitor the ICT Service desk tickets, incidents and service requests, via the online portal. Ensure the logging of all incidents and requests have the appropriate level of information and are in line with the ICT Service Level Agreements. 2. To proactively communicate with customers as needed, in a highly customer focused manner, face to face, over the telephone, via email and the Service desk online portal. 3. Follow ICT Service Desk set procedures for logging and monitoring all support calls. 4. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. 5. Provide remote support to internal and external customers. If requested provide desktop support and support at remote sites, e.g. Depot. 6. Provide advice, guidance and training to the end users on the operation and use of the authority's corporate desktop and office systems software. 7. Assist with knowledge transfer across the teams. 8. Work a shift rota of early or late to cover the support hours required for the ICT Service Desk. When required cover absent shifts, possibly at short notice. 9. Administer ICT Training Room bookings, checking availability of room and compatibility of software required for training. 10. Assist third party support to gain remote access to the EBC servers and systems. When necessary, supervise third party support on-site engineers, assisting engineers to clear faults. 11. Run various regular routine procedure jobs, as set out in the ICT Service Desk support shift duties, updating records accordingly. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
10/06/2026
Contractor
ICT Service Desk Analyst Esher Contract £16.56 per hour Our client is looking for an experienced ICT Service Desk Analyst You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. This is one of many roles we are recruiting for please visit our website colbernlimited co uk 1. To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting Windows 11 laptops, docking stations, end-user devices, MFD s and mobile devices (iPad and iPhone). Configuration, installation and support of all hardware and software supplied to the end user. Support for the MS 365 suite. 2. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. 3. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and requirements. 4. Liaise with the Digital Development and Infrastructure teams and third-party partners when required. Specific duties and responsibilities 1. Monitor the ICT Service desk tickets, incidents and service requests, via the online portal. Ensure the logging of all incidents and requests have the appropriate level of information and are in line with the ICT Service Level Agreements. 2. To proactively communicate with customers as needed, in a highly customer focused manner, face to face, over the telephone, via email and the Service desk online portal. 3. Follow ICT Service Desk set procedures for logging and monitoring all support calls. 4. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. 5. Provide remote support to internal and external customers. If requested provide desktop support and support at remote sites, e.g. Depot. 6. Provide advice, guidance and training to the end users on the operation and use of the authority's corporate desktop and office systems software. 7. Assist with knowledge transfer across the teams. 8. Work a shift rota of early or late to cover the support hours required for the ICT Service Desk. When required cover absent shifts, possibly at short notice. 9. Administer ICT Training Room bookings, checking availability of room and compatibility of software required for training. 10. Assist third party support to gain remote access to the EBC servers and systems. When necessary, supervise third party support on-site engineers, assisting engineers to clear faults. 11. Run various regular routine procedure jobs, as set out in the ICT Service Desk support shift duties, updating records accordingly. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
1st Line Support Engineer - Ellesmere Port - £25-£27k - 12 month FTC The1st line Support role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations. Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access requests, contribute to identifying trends in recurring issues, and assist with user acceptance testing where required. Flexibility and responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration is expected across teams, alongside reliability, accuracy, and accountability. Analysts should be adaptable, organised, and comfortable working in a structured but fast-paced environment. Skills required: Clear and professional communication with users and stakeholders Accurate logging, updating, and management of ITSM tickets Basic troubleshooting of hardware, software, and connectivity issues User account setup, access management, and data accuracy checks Ability to prioritise and manage multiple requests in a high-volume environment Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable)
10/06/2026
Full time
1st Line Support Engineer - Ellesmere Port - £25-£27k - 12 month FTC The1st line Support role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations. Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access requests, contribute to identifying trends in recurring issues, and assist with user acceptance testing where required. Flexibility and responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration is expected across teams, alongside reliability, accuracy, and accountability. Analysts should be adaptable, organised, and comfortable working in a structured but fast-paced environment. Skills required: Clear and professional communication with users and stakeholders Accurate logging, updating, and management of ITSM tickets Basic troubleshooting of hardware, software, and connectivity issues User account setup, access management, and data accuracy checks Ability to prioritise and manage multiple requests in a high-volume environment Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable)
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
10/06/2026
Full time
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
09/06/2026
Full time
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
09/06/2026
Contractor
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Senior Data & Reporting Analyst Shrewsbury Contract 22.85 per hour PAYE 30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Senior Data & Reporting Analyst To support the adult social care transformation programme. Hybrid- mostly working from home however will have some need to be office based if possible The post holder will exploit data to deliver interactive reporting, analytics, forecasting, predictive analytics and modelling for Adult Services. This will provide information and narrative allowing for strategic decision making to be made utilising reliable and assured information now and in the future. The post holder will engage with a range of stakeholders, services and teams across the Council and external including the senior leadership team, managers and partners to influence and inform them on the use of data and provision of information. Another focus of the role is supporting the delivery of intelligence for transformation and improvement programmes, including the Adult Services front door transformation and forecasting and demand modelling. The post holder will also support preparations for CQC inspections and peer reviews. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Develop intelligence from available data to inform and challenge the design/redesign of Adult services and the confirmation of outcomes for delivery or commissioning. Provide data and intelligence to support the improvement, transformation and reform programmes of work for Adult Services, specifically the Adult front door transformation programme. Participate in meetings with managers and senior managers offering expert guidance. Support the delivery of corporate performance monitoring, in line with the The Shropshire Plan Performance Management Framework. Work collaboratively with the wider team to deliver projects. Work with partner organisations to deliver commissioned work. Lead on the development of interactive reporting and analysis to support the needs of the business Automate where possible the delivery of reporting and statutory returns to enable efficiencies and up to date information to be available Enable self-service reporting to a wide audience both internal and external Understand and document line of business application data sources. Empower data owners to properly undertake the responsibilities of their role to safeguard council data and meet legislative requirements. Actively support the business to identify data quality issues and implement monitoring processes, through the Data Quality Strategy Support and inform the development of plans for improving business intelligence including standards and procedures. Create and maintain high quality data mapping and matching information. Support the business to identify, manipulate and reuse data sets for reporting and analysis. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
09/06/2026
Contractor
Senior Data & Reporting Analyst Shrewsbury Contract 22.85 per hour PAYE 30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Senior Data & Reporting Analyst To support the adult social care transformation programme. Hybrid- mostly working from home however will have some need to be office based if possible The post holder will exploit data to deliver interactive reporting, analytics, forecasting, predictive analytics and modelling for Adult Services. This will provide information and narrative allowing for strategic decision making to be made utilising reliable and assured information now and in the future. The post holder will engage with a range of stakeholders, services and teams across the Council and external including the senior leadership team, managers and partners to influence and inform them on the use of data and provision of information. Another focus of the role is supporting the delivery of intelligence for transformation and improvement programmes, including the Adult Services front door transformation and forecasting and demand modelling. The post holder will also support preparations for CQC inspections and peer reviews. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Develop intelligence from available data to inform and challenge the design/redesign of Adult services and the confirmation of outcomes for delivery or commissioning. Provide data and intelligence to support the improvement, transformation and reform programmes of work for Adult Services, specifically the Adult front door transformation programme. Participate in meetings with managers and senior managers offering expert guidance. Support the delivery of corporate performance monitoring, in line with the The Shropshire Plan Performance Management Framework. Work collaboratively with the wider team to deliver projects. Work with partner organisations to deliver commissioned work. Lead on the development of interactive reporting and analysis to support the needs of the business Automate where possible the delivery of reporting and statutory returns to enable efficiencies and up to date information to be available Enable self-service reporting to a wide audience both internal and external Understand and document line of business application data sources. Empower data owners to properly undertake the responsibilities of their role to safeguard council data and meet legislative requirements. Actively support the business to identify data quality issues and implement monitoring processes, through the Data Quality Strategy Support and inform the development of plans for improving business intelligence including standards and procedures. Create and maintain high quality data mapping and matching information. Support the business to identify, manipulate and reuse data sets for reporting and analysis. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement, technical problem-solving, and excellent customer service. Key Responsibilities Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first line and second line support for Azure AD, Intune, and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager. Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Security Support and System Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
09/06/2026
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement, technical problem-solving, and excellent customer service. Key Responsibilities Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first line and second line support for Azure AD, Intune, and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager. Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Security Support and System Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
Senior Solutions Architect Location: London Hybrid: 2 days per week onsite Rate: £650 per day Contract: Initial 6 months IR35: Inside IR35 About the Role A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud first technology solutions across a major digital transformation programme. This is a senior level technical leadership role, responsible for shaping enterprise architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities Lead the architecture and design of enterprise scale digital and cloud solutions Define solution architectures aligned to enterprise architecture principles and GDS standards Design secure and scalable Azure based environments across hybrid cloud infrastructures Deliver cloud first strategies across infrastructure, applications, integrations and identity management Work across full solution lifecycle from discovery through to implementation and support Design and implement Azure networking solutions including VNets, VPNs, ExpressRoute and network security Support application modernisation, API integration and cloud native service delivery Design and manage secure integration solutions using API Management, Service Bus and Event Grid Implement governance, RBAC, Azure AD, Conditional Access and security best practices Ensure solutions align with GDPR, ISO27001, Cyber Essentials and NIST frameworks Drive automation and CI/CD practices using Azure DevOps and GitHub Actions Produce high quality architecture documentation, technical specifications and solution diagrams Work collaboratively with developers, infrastructure teams, analysts and third party suppliers Provide technical leadership and mentoring to project teams and junior architects Support cost optimisation, monitoring and operational governance across Azure estates Required Experience Proven experience working as a Solutions Architect, Enterprise Architect or Technical Architect within large scale environments Strong experience designing enterprise and cloud solutions within Microsoft Azure Experience delivering solutions across hybrid cloud and on premises environments Strong understanding of Microsoft 365 technologies including Teams, SharePoint and Exchange Online Experience with Azure App Services, Azure Functions, Logic Apps and Azure SQL Knowledge of cloud native architectures, microservices and API led integration Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions Strong understanding of networking, security and Zero Trust principles Experience with Azure Monitor, Log Analytics, Application Insights and Security Centre Strong understanding of Azure AD, RBAC, Key Vault and identity management Experience working within agile delivery environments Excellent stakeholder engagement and communication skills Public sector or local government experience would be highly desirable Desirable Experience working within GDS aligned environments Knowledge of containerisation and Kubernetes Relevant Microsoft Azure certifications Experience working on large scale digital transformation programmes Rates depend on experience and client requirements
09/06/2026
Contractor
Senior Solutions Architect Location: London Hybrid: 2 days per week onsite Rate: £650 per day Contract: Initial 6 months IR35: Inside IR35 About the Role A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud first technology solutions across a major digital transformation programme. This is a senior level technical leadership role, responsible for shaping enterprise architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities Lead the architecture and design of enterprise scale digital and cloud solutions Define solution architectures aligned to enterprise architecture principles and GDS standards Design secure and scalable Azure based environments across hybrid cloud infrastructures Deliver cloud first strategies across infrastructure, applications, integrations and identity management Work across full solution lifecycle from discovery through to implementation and support Design and implement Azure networking solutions including VNets, VPNs, ExpressRoute and network security Support application modernisation, API integration and cloud native service delivery Design and manage secure integration solutions using API Management, Service Bus and Event Grid Implement governance, RBAC, Azure AD, Conditional Access and security best practices Ensure solutions align with GDPR, ISO27001, Cyber Essentials and NIST frameworks Drive automation and CI/CD practices using Azure DevOps and GitHub Actions Produce high quality architecture documentation, technical specifications and solution diagrams Work collaboratively with developers, infrastructure teams, analysts and third party suppliers Provide technical leadership and mentoring to project teams and junior architects Support cost optimisation, monitoring and operational governance across Azure estates Required Experience Proven experience working as a Solutions Architect, Enterprise Architect or Technical Architect within large scale environments Strong experience designing enterprise and cloud solutions within Microsoft Azure Experience delivering solutions across hybrid cloud and on premises environments Strong understanding of Microsoft 365 technologies including Teams, SharePoint and Exchange Online Experience with Azure App Services, Azure Functions, Logic Apps and Azure SQL Knowledge of cloud native architectures, microservices and API led integration Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions Strong understanding of networking, security and Zero Trust principles Experience with Azure Monitor, Log Analytics, Application Insights and Security Centre Strong understanding of Azure AD, RBAC, Key Vault and identity management Experience working within agile delivery environments Excellent stakeholder engagement and communication skills Public sector or local government experience would be highly desirable Desirable Experience working within GDS aligned environments Knowledge of containerisation and Kubernetes Relevant Microsoft Azure certifications Experience working on large scale digital transformation programmes Rates depend on experience and client requirements
Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Discounted gym memberships Ongoing training and career development opportunities Supportive and collaborative working environment
09/06/2026
Full time
Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Discounted gym memberships Ongoing training and career development opportunities Supportive and collaborative working environment
Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
09/06/2026
Full time
Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
A professional services organization in York is seeking an IT Support and Training Analyst to improve system usage and support training initiatives. This role combines end-user training, first line IT support, and project management. The ideal candidate should be knowledgeable in Microsoft 365, possess strong communication skills, and be proactive in improving processes. The position offers competitive salary, flexible working arrangements, and opportunities for professional development.
09/06/2026
Full time
A professional services organization in York is seeking an IT Support and Training Analyst to improve system usage and support training initiatives. This role combines end-user training, first line IT support, and project management. The ideal candidate should be knowledgeable in Microsoft 365, possess strong communication skills, and be proactive in improving processes. The position offers competitive salary, flexible working arrangements, and opportunities for professional development.
Ramsdens is an award-winning, Legal 500 recommended full-service law firm with offices across Yorkshire. We are known for the quality of our people and the service we provide. We are looking for a full time IT Support Analyst to join our team at our administrative centre in Brighouse. Please note this an office based role, after successful completion of probation there is the option of working one day a week from home. You will be required to travel to our offices across Yorkshire, and will have access to a pool car. The Role We are seeking a customer focused IT Support Analyst to join our in-house IT team. In this role, you will act as a key point of contact for colleagues across the firm, providing responsive, professional support and helping to maintain a reliable, secure and efficient IT service. You will support approximately 330 users across 12 sites, handling incidents and service requests by phone, email, remote support and face to face assistance. The role combines day to day service desk support with on-site technical assistance, device setup and user onboarding. You will be expected to log, prioritise, troubleshoot and resolve support issues in line with team procedures and service standards, escalating where appropriate and ensuring users are kept informed throughout. Main Responsibilities Provide first-line and some second-line support to end users, taking ownership of incidents and service requests through to resolution where possible. Log, categorise, prioritise and update tickets accurately within the IT service management system, ensuring clear communication and timely progress updates. Diagnose and resolve a wide range of hardware, software, access and connectivity issues across desktop, laptop, mobile and peripheral devices. Escalate complex or high-impact issues appropriately, working with internal teams and third-party suppliers to restore service as quickly as possible. Set up, configure, deploy and support end-user devices, including laptops, mobile phones, tablets and related equipment. Support user account administration and access requests, including onboarding, role changes and leavers, in line with firm policies and security requirements. Assist with new starter inductions by preparing equipment, accounts and access, and providing users with the guidance they need to work effectively. Travel to firm offices when required to provide on-site support, complete equipment installations and assist with desk moves or other operational changes. Maintain accurate technical documentation, contribute to the team knowledge base and help improve user guides and internal support materials. Promote and support compliance with IT policies, security standards and good working practices, reporting risks or breaches promptly. Identify recurring issues, suggest service improvements and contribute to changes, system rollouts and IT projects where required. Provide support across core business and productivity platforms, including Microsoft 365, Windows desktop services, file sharing solutions, multi-factor authentication tools, case management systems and email security platforms. Contribute to end-user education by sharing guidance, promoting best practice and helping colleagues make effective and secure use of technology. Role Specific Requirements A minimum of 2 years' experience in an IT support, service desk or desktop support role. Previous work experience in a professional services, especially legal environment is highly desirable. Hands on experience of legal case management system/s is highly desirable. Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Good working knowledge of Windows desktop operating systems and standard desktop setup, configuration and troubleshooting. Experience supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive and SharePoint. Working knowledge of Microsoft 365, Entra ID/Active Directory, Exchange and Intune. Experience supporting laptops, mobile devices, printers and other end-user hardware. Strong troubleshooting, analytical and problem-solving skills. Able to manage and prioritise a varied workload in a busy support environment. A proactive, positive and team-focused approach, with a willingness to learn and adapt. A full clean driving licence and willingness to travel between offices when required.
09/06/2026
Full time
Ramsdens is an award-winning, Legal 500 recommended full-service law firm with offices across Yorkshire. We are known for the quality of our people and the service we provide. We are looking for a full time IT Support Analyst to join our team at our administrative centre in Brighouse. Please note this an office based role, after successful completion of probation there is the option of working one day a week from home. You will be required to travel to our offices across Yorkshire, and will have access to a pool car. The Role We are seeking a customer focused IT Support Analyst to join our in-house IT team. In this role, you will act as a key point of contact for colleagues across the firm, providing responsive, professional support and helping to maintain a reliable, secure and efficient IT service. You will support approximately 330 users across 12 sites, handling incidents and service requests by phone, email, remote support and face to face assistance. The role combines day to day service desk support with on-site technical assistance, device setup and user onboarding. You will be expected to log, prioritise, troubleshoot and resolve support issues in line with team procedures and service standards, escalating where appropriate and ensuring users are kept informed throughout. Main Responsibilities Provide first-line and some second-line support to end users, taking ownership of incidents and service requests through to resolution where possible. Log, categorise, prioritise and update tickets accurately within the IT service management system, ensuring clear communication and timely progress updates. Diagnose and resolve a wide range of hardware, software, access and connectivity issues across desktop, laptop, mobile and peripheral devices. Escalate complex or high-impact issues appropriately, working with internal teams and third-party suppliers to restore service as quickly as possible. Set up, configure, deploy and support end-user devices, including laptops, mobile phones, tablets and related equipment. Support user account administration and access requests, including onboarding, role changes and leavers, in line with firm policies and security requirements. Assist with new starter inductions by preparing equipment, accounts and access, and providing users with the guidance they need to work effectively. Travel to firm offices when required to provide on-site support, complete equipment installations and assist with desk moves or other operational changes. Maintain accurate technical documentation, contribute to the team knowledge base and help improve user guides and internal support materials. Promote and support compliance with IT policies, security standards and good working practices, reporting risks or breaches promptly. Identify recurring issues, suggest service improvements and contribute to changes, system rollouts and IT projects where required. Provide support across core business and productivity platforms, including Microsoft 365, Windows desktop services, file sharing solutions, multi-factor authentication tools, case management systems and email security platforms. Contribute to end-user education by sharing guidance, promoting best practice and helping colleagues make effective and secure use of technology. Role Specific Requirements A minimum of 2 years' experience in an IT support, service desk or desktop support role. Previous work experience in a professional services, especially legal environment is highly desirable. Hands on experience of legal case management system/s is highly desirable. Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Good working knowledge of Windows desktop operating systems and standard desktop setup, configuration and troubleshooting. Experience supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive and SharePoint. Working knowledge of Microsoft 365, Entra ID/Active Directory, Exchange and Intune. Experience supporting laptops, mobile devices, printers and other end-user hardware. Strong troubleshooting, analytical and problem-solving skills. Able to manage and prioritise a varied workload in a busy support environment. A proactive, positive and team-focused approach, with a willingness to learn and adapt. A full clean driving licence and willingness to travel between offices when required.
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
09/06/2026
Full time
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
MCS Group is looking for an Application Support Analyst to join a busy business support function on an 11-month contract. This role is ideal for someone with a strong understanding of business processes and systems (such as SAP or similar ERP platforms), who enjoys problem-solving, working with data, and supporting colleagues across the organisation. Formal IT background is not essential- this role would suit someone who understands how a business operates and can quickly get to grips with systems and processes. The Role Act as a key point of contact for application-related queries, providing first-line support to users, investigating issues, and ensuring systems and data are operating effectively Manage user access, system administration and ongoing maintenance Monitor and maintain data accuracy, ensuring strong data governance Support batch jobs, system interfaces and integrations Work with development teams and third parties to deliver system improvements Maintain helpdesk records and contribute to process documentation Support user training and adoption of systems Identify risks, trends and opportunities through data analysis The Person Good understanding of core business processes (e.g. sales, purchasing, logistics or finance) Experience using SAP or similar ERP systems (from a user perspective) Strong attention to detail and confidence working with data Ability to learn new systems and processes quickly Strong communication and stakeholder engagement skills A background in FMCG or operational environments would be desirable but not essential Duration Duration: 11 months Salary: £28,000 per annum Location: Belfast - Please note, in-office working is required To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
09/06/2026
Full time
MCS Group is looking for an Application Support Analyst to join a busy business support function on an 11-month contract. This role is ideal for someone with a strong understanding of business processes and systems (such as SAP or similar ERP platforms), who enjoys problem-solving, working with data, and supporting colleagues across the organisation. Formal IT background is not essential- this role would suit someone who understands how a business operates and can quickly get to grips with systems and processes. The Role Act as a key point of contact for application-related queries, providing first-line support to users, investigating issues, and ensuring systems and data are operating effectively Manage user access, system administration and ongoing maintenance Monitor and maintain data accuracy, ensuring strong data governance Support batch jobs, system interfaces and integrations Work with development teams and third parties to deliver system improvements Maintain helpdesk records and contribute to process documentation Support user training and adoption of systems Identify risks, trends and opportunities through data analysis The Person Good understanding of core business processes (e.g. sales, purchasing, logistics or finance) Experience using SAP or similar ERP systems (from a user perspective) Strong attention to detail and confidence working with data Ability to learn new systems and processes quickly Strong communication and stakeholder engagement skills A background in FMCG or operational environments would be desirable but not essential Duration Duration: 11 months Salary: £28,000 per annum Location: Belfast - Please note, in-office working is required To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Proactive.IT Appointments Limited is seeking an IT Service Desk Analyst in Bristol. The role involves providing first- and second-line technical support, managing service requests, and participating in IT projects. Candidates should have experience in IT support, knowledge of Microsoft systems, and strong customer service skills. The position offers opportunities for professional growth and contributes to business operations. Salary ranges from £28k to £32k annually.
09/06/2026
Full time
Proactive.IT Appointments Limited is seeking an IT Service Desk Analyst in Bristol. The role involves providing first- and second-line technical support, managing service requests, and participating in IT projects. Candidates should have experience in IT support, knowledge of Microsoft systems, and strong customer service skills. The position offers opportunities for professional growth and contributes to business operations. Salary ranges from £28k to £32k annually.
