Ecommerce AI Engineer Office Location: Paddington, London Working arrangement: Hybrid - three days per week on-site Salary Range: £45,000-£55,000 Contract Type: Permanent, full-time Working hours: 40 hours per week Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, E-commerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and E-commerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements into practical, measurable technology solutions. Key Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, E-commerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents with CRM, booking and customer-service platforms * Automate customer enquiries, lead qualification, booking support and follow-up communications * Build solutions using OpenAI APIs, large language models, RAG, embeddings, vector search and tool calling * Implement permissions, monitoring, escalation processes and data-privacy controls * Integrate third-party systems using APIs, webhooks and data pipelines * Automate repetitive commercial and operational processes * Create dashboards and reporting tools covering leads, bookings, customer activity and performance * Maintain strong standards across documentation, testing, monitoring and system reliability Commercial Innovation * Identify opportunities to use AI and technology to improve revenue, operational efficiency and customer experience * Evaluate build-versus-buy decisions and recommend appropriate tools and platforms * Help transform internal AI tools into repeatable, client-facing products * Collaborate with engineering, marketing, management and commercial teams to deliver measurable results Skills and Experience You should bring: * At least five years' experience across AI, software engineering, E-commerce, platform engineering or a closely related area * Strong development skills in Python and JavaScript or TypeScript * Experience developing and optimising WordPress websites, including custom themes, plugins and API integrations * Experience integrating booking engines, E-commerce platforms and payment systems * Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows * Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs * Strong SQL, data-integration and dashboard-development skills * Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking and conversion optimisation * Experience with Opera Cloud or Opera V5 * The ability to translate commercial and operational requirements into practical technical solutions * Strong communication, documentation and project-delivery skills Desirable Experience Experience in one or more of the following would be beneficial: * Hospitality, travel or multi-property booking platforms * WooCommerce, Shopify or similar E-commerce technologies * HubSpot, Salesforce, Zoho or comparable CRM platforms * Django, React, Angular, AWS or other cloud and application-development technologies * WhatsApp Cloud API, Twilio or similar communication platforms What Success Looks Like Success in this position will include: * Delivering effective websites, booking platforms, dashboards and AI tools * Increasing qualified leads, bookings, conversion rates and customer engagement * Reducing manual work through intelligent automation * Developing reliable AI agents with effective accuracy, monitoring and escalation processes * Creating new commercial opportunities through AI and digital products Interview Process Successful applicants will be asked to present examples of their work as part of the interview process. These examples could include AI agents, commercial websites, booking platforms, dashboards or automation tools. Where possible, applicants should outline the business problem, the technologies used, the results achieved and their individual contribution to the project. Important Information * Applicants must be UK residents * No visa sponsorship is available for this role * This role is hybrid, with no fully remote option * Salt contact: Robert Sprigens, (see below) *Rates depend on experience and client requirements
27/07/2026
Full time
Ecommerce AI Engineer Office Location: Paddington, London Working arrangement: Hybrid - three days per week on-site Salary Range: £45,000-£55,000 Contract Type: Permanent, full-time Working hours: 40 hours per week Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, E-commerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and E-commerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements into practical, measurable technology solutions. Key Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, E-commerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents with CRM, booking and customer-service platforms * Automate customer enquiries, lead qualification, booking support and follow-up communications * Build solutions using OpenAI APIs, large language models, RAG, embeddings, vector search and tool calling * Implement permissions, monitoring, escalation processes and data-privacy controls * Integrate third-party systems using APIs, webhooks and data pipelines * Automate repetitive commercial and operational processes * Create dashboards and reporting tools covering leads, bookings, customer activity and performance * Maintain strong standards across documentation, testing, monitoring and system reliability Commercial Innovation * Identify opportunities to use AI and technology to improve revenue, operational efficiency and customer experience * Evaluate build-versus-buy decisions and recommend appropriate tools and platforms * Help transform internal AI tools into repeatable, client-facing products * Collaborate with engineering, marketing, management and commercial teams to deliver measurable results Skills and Experience You should bring: * At least five years' experience across AI, software engineering, E-commerce, platform engineering or a closely related area * Strong development skills in Python and JavaScript or TypeScript * Experience developing and optimising WordPress websites, including custom themes, plugins and API integrations * Experience integrating booking engines, E-commerce platforms and payment systems * Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows * Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs * Strong SQL, data-integration and dashboard-development skills * Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking and conversion optimisation * Experience with Opera Cloud or Opera V5 * The ability to translate commercial and operational requirements into practical technical solutions * Strong communication, documentation and project-delivery skills Desirable Experience Experience in one or more of the following would be beneficial: * Hospitality, travel or multi-property booking platforms * WooCommerce, Shopify or similar E-commerce technologies * HubSpot, Salesforce, Zoho or comparable CRM platforms * Django, React, Angular, AWS or other cloud and application-development technologies * WhatsApp Cloud API, Twilio or similar communication platforms What Success Looks Like Success in this position will include: * Delivering effective websites, booking platforms, dashboards and AI tools * Increasing qualified leads, bookings, conversion rates and customer engagement * Reducing manual work through intelligent automation * Developing reliable AI agents with effective accuracy, monitoring and escalation processes * Creating new commercial opportunities through AI and digital products Interview Process Successful applicants will be asked to present examples of their work as part of the interview process. These examples could include AI agents, commercial websites, booking platforms, dashboards or automation tools. Where possible, applicants should outline the business problem, the technologies used, the results achieved and their individual contribution to the project. Important Information * Applicants must be UK residents * No visa sponsorship is available for this role * This role is hybrid, with no fully remote option * Salt contact: Robert Sprigens, (see below) *Rates depend on experience and client requirements
Overview The role Willis Re is a technology led reinsurance broker built on a cloud native, modular and data driven platform. As the Technology Head of AI & Emerging Tech, you will own the overall technology strategy and roadmap for AI, automation and next generation capabilities. As a member of the technology leadership team, you will turn innovation into scaled capabilities across broking, placement, analytics, and client servicing-balancing speed with safety, and experimentation with operational excellence. You will partner closely with the Product Manager, Brokers and business leaders to design simple and scalable solutions and move them from pilot to production with clear accountability. Operating in a hybrid delivery model, you will set standards, govern risk and ensure alignment to global architectures and security requirements, while enabling regional flexibility where needed. Key Responsibilities Define and own the technology strategy for AI, aligned to business priorities; translate value propositions into a roadmap. Lead delivery of AI solutions across pricing support, submission triage, document and market data extraction, client insight, workflow automation and co pilot experiences for employees. Establish responsible AI governance and controls in partnership with Cyber, Data Protection and Legal, covering model risk, data privacy, transparency, human in the loop and auditing. Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation. Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise data platforms and adherence to security and compliance requirements. Drive rapid experimentation with clear exit criteria; scale successful pilots into reliable, maintainable services using automated testing, observability and release practices. Develop and manage strategic vendor and partner relationships, balancing build vs. buy decisions and negotiating commercial and risk terms that protect value. Provide executive level communication and storytelling on technology strategy, risks and outcomes; partner effectively with Product Managers, Brokers and clients to shape solutions that fit market workflows. Assist Product Managers to ensure solutions land successfully with business teams. Maintain horizon scanning and technology assessment, identifying pragmatic opportunities to introduce new capabilities that enhance agility and global scalability. About you You are a business minded technology leader who turns AI and advanced technology into practical capabilities. You combine strategic clarity with hands on depth, moving comfortably from business conversation to solution design and delivery oversight, and you anchor decisions in risk and value. You thrive in a start up environment and are comfortable operating beyond your usual remit to get things done-partnering with business, engineers and regional leaders to unblock delivery and drive adoption. You communicate crisply with business leaders, make trade offs explicit and hold clear ownership for outcomes. Skills and experience Significant experience leading digital transformation, with proven delivery of AI, automation and emerging technology in complex, cloud first environments. Proven capability to architect end to end solutions as well as deliver them, from reference architectures and integration patterns through to production rollout and adoption. Proven delivery of AI/ML and GenAI solutions in production, including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation. Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability. Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control, CI/CD, feature stores and data integration. Experience defining and governing enterprise standards and architectures for AI platforms, APIs and integration, aligned to global patterns with regional flexibility. Demonstrated ability to partner with business leaders, translating business requirements into scalable solutions. Vendor and partner management expertise, including evaluation, contracting and ongoing performance management tied to value realisation. Excellent communication and stakeholder management skills, with credible engagement at all levels and across multi region teams. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimise risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship driven, transparent and outcome focused. At the heart of Willis Re is a focus on delivering the most cutting edge analytical solutions to enable more informed, better decision making for risk selection, portfolio optimisation, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognised technical expertise from WTW's Insurance Consulting & Technology business including their advanced modelling and analytical capabilities. Alongside this will be WTW's Research Network, an award winning business supporting and influencing science to improve the understanding and quantification of risk. Diversity & Inclusion We are committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at .
27/07/2026
Full time
Overview The role Willis Re is a technology led reinsurance broker built on a cloud native, modular and data driven platform. As the Technology Head of AI & Emerging Tech, you will own the overall technology strategy and roadmap for AI, automation and next generation capabilities. As a member of the technology leadership team, you will turn innovation into scaled capabilities across broking, placement, analytics, and client servicing-balancing speed with safety, and experimentation with operational excellence. You will partner closely with the Product Manager, Brokers and business leaders to design simple and scalable solutions and move them from pilot to production with clear accountability. Operating in a hybrid delivery model, you will set standards, govern risk and ensure alignment to global architectures and security requirements, while enabling regional flexibility where needed. Key Responsibilities Define and own the technology strategy for AI, aligned to business priorities; translate value propositions into a roadmap. Lead delivery of AI solutions across pricing support, submission triage, document and market data extraction, client insight, workflow automation and co pilot experiences for employees. Establish responsible AI governance and controls in partnership with Cyber, Data Protection and Legal, covering model risk, data privacy, transparency, human in the loop and auditing. Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation. Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise data platforms and adherence to security and compliance requirements. Drive rapid experimentation with clear exit criteria; scale successful pilots into reliable, maintainable services using automated testing, observability and release practices. Develop and manage strategic vendor and partner relationships, balancing build vs. buy decisions and negotiating commercial and risk terms that protect value. Provide executive level communication and storytelling on technology strategy, risks and outcomes; partner effectively with Product Managers, Brokers and clients to shape solutions that fit market workflows. Assist Product Managers to ensure solutions land successfully with business teams. Maintain horizon scanning and technology assessment, identifying pragmatic opportunities to introduce new capabilities that enhance agility and global scalability. About you You are a business minded technology leader who turns AI and advanced technology into practical capabilities. You combine strategic clarity with hands on depth, moving comfortably from business conversation to solution design and delivery oversight, and you anchor decisions in risk and value. You thrive in a start up environment and are comfortable operating beyond your usual remit to get things done-partnering with business, engineers and regional leaders to unblock delivery and drive adoption. You communicate crisply with business leaders, make trade offs explicit and hold clear ownership for outcomes. Skills and experience Significant experience leading digital transformation, with proven delivery of AI, automation and emerging technology in complex, cloud first environments. Proven capability to architect end to end solutions as well as deliver them, from reference architectures and integration patterns through to production rollout and adoption. Proven delivery of AI/ML and GenAI solutions in production, including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation. Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability. Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control, CI/CD, feature stores and data integration. Experience defining and governing enterprise standards and architectures for AI platforms, APIs and integration, aligned to global patterns with regional flexibility. Demonstrated ability to partner with business leaders, translating business requirements into scalable solutions. Vendor and partner management expertise, including evaluation, contracting and ongoing performance management tied to value realisation. Excellent communication and stakeholder management skills, with credible engagement at all levels and across multi region teams. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimise risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship driven, transparent and outcome focused. At the heart of Willis Re is a focus on delivering the most cutting edge analytical solutions to enable more informed, better decision making for risk selection, portfolio optimisation, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognised technical expertise from WTW's Insurance Consulting & Technology business including their advanced modelling and analytical capabilities. Alongside this will be WTW's Research Network, an award winning business supporting and influencing science to improve the understanding and quantification of risk. Diversity & Inclusion We are committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at .
Aurora Energy Research Limited
Oxford, Oxfordshire
Enterprise Solutions Architect - Fixed-Term Contract (12 Months) Department: Internal Technology Employment Type: Fixed Term - Full Time Location: Oxford, UK Description Based in Oxford, you will be the Enterprise Solutions Architect working in an architectural capacity on projects and ongoing maintenance of our enterprise systems landscape (including Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors). You will be part of the architecture function and liaise with internal teams and third parties to ensure systems integrate effectively, and input to processes and practices to ensure they are scalable, secure and robust. We are undertaking several strategic business programmes currently to refine/change our tier 1 systems, in your role you will be aligned to at least 1 of these strategic programmes with overall architectural responsibility, escalating where required, to the Head of Architecture and Engineering, or the Head of Internal Technology. The successful applicant will have a passion for solving business problems with technology and combine exceptional technical capabilities with great communication skills and understanding of how the business operates. The successful candidate will work in a creative, intellectually stimulating environment. You will enjoy autonomy, and the opportunity to have a significant impact on Aurora's digital strategy, ensuring that our enterprise systems are highly effective and meet the needs of this very fast growing, data heavy business. Key Responsibilities Lead as the Enterprise Solutions Architect for at least 1 of the strategic business programmes focused on our tier 1 systems (Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors) Champion enterprise architecture principles and governance whilst being hands on in delivery where required Be a confident technical liaison for 3rd party partners and internal stakeholders Ensure solutions are embedded through the engineering functions into operational readiness Make key decisions on how systems integrate, where and how data is mastered and how data flows between the systems, ensuring both the velocity and stability required Assure configuration, workflows and automation aligns with technology best practice and architectural standards within Aurora Ensure effective governance and integrity of system boundaries; be aware of and mitigate the risk of boundary creep Contribute to policies and practices to ensure our enterprise systems remain scalable, secure, and robust and that third party software across the business is appropriately managed Be a key resource for our Systems Managers (business partners with Aurora departments), providing architectural input to stakeholder requirements, guiding senior stakeholders as required, identifying and delivering scalable solutions Skills, Knowledge and Expertise Required attributes: Proven experience operating as an Enterprise Architect across multiple domains and delivery streams, with demonstrable impact through roadmaps, standards and governance Deep experience working with and governing 3rd Party integration partners, holding them to account and ensuring delivery and architectural alignment Strong understanding of EA disciplines (business/data/application/technology) and ability to connect them to portfolio and operating model decisions Track record defining and executing target-state architectures and transition roadmaps (incremental, time to value-led, dependency aware) Hands on experience implementing architecture governance: principles, standards, architecture reviews, exception management and decision records Microsoft ecosystem architecture depth relevant to the organisation's stack, including: Dynamics 365 F&O integration approaches and guidance Salesforce integration approaches and guidance SAP SuccessFactors integration and guidance Power Platform/Dataverse governance and ALM best practice; environment strategy and DLP controls Data Foundation expertise leveraging Microsoft data technologies with particular focus on Microsoft Fabric (or equivalent modern Lakehouse patterns), including governance/lineage and enabling self service analytics safely Enterprise SaaS integration across domains with Salesforce CRM, Dynamics 365 F&O & SAP Success Factors Strong integration design capability: Domain Driven Design, event based integration, API design principles, resilience patterns, operational considerations (SLAs, observability, incident readiness) Excellent stakeholder management and communication: can influence at exec level, simplify complex trade offs, and align diverse teams behind common patterns and outcomes Desirable attributes: TOGAF certification or equivalent applied EA practice Experience establishing EA repositories/tooling, platform guardrails, and measurable architecture outcomes (reuse, risk reduction, simplification) What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
27/07/2026
Full time
Enterprise Solutions Architect - Fixed-Term Contract (12 Months) Department: Internal Technology Employment Type: Fixed Term - Full Time Location: Oxford, UK Description Based in Oxford, you will be the Enterprise Solutions Architect working in an architectural capacity on projects and ongoing maintenance of our enterprise systems landscape (including Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors). You will be part of the architecture function and liaise with internal teams and third parties to ensure systems integrate effectively, and input to processes and practices to ensure they are scalable, secure and robust. We are undertaking several strategic business programmes currently to refine/change our tier 1 systems, in your role you will be aligned to at least 1 of these strategic programmes with overall architectural responsibility, escalating where required, to the Head of Architecture and Engineering, or the Head of Internal Technology. The successful applicant will have a passion for solving business problems with technology and combine exceptional technical capabilities with great communication skills and understanding of how the business operates. The successful candidate will work in a creative, intellectually stimulating environment. You will enjoy autonomy, and the opportunity to have a significant impact on Aurora's digital strategy, ensuring that our enterprise systems are highly effective and meet the needs of this very fast growing, data heavy business. Key Responsibilities Lead as the Enterprise Solutions Architect for at least 1 of the strategic business programmes focused on our tier 1 systems (Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors) Champion enterprise architecture principles and governance whilst being hands on in delivery where required Be a confident technical liaison for 3rd party partners and internal stakeholders Ensure solutions are embedded through the engineering functions into operational readiness Make key decisions on how systems integrate, where and how data is mastered and how data flows between the systems, ensuring both the velocity and stability required Assure configuration, workflows and automation aligns with technology best practice and architectural standards within Aurora Ensure effective governance and integrity of system boundaries; be aware of and mitigate the risk of boundary creep Contribute to policies and practices to ensure our enterprise systems remain scalable, secure, and robust and that third party software across the business is appropriately managed Be a key resource for our Systems Managers (business partners with Aurora departments), providing architectural input to stakeholder requirements, guiding senior stakeholders as required, identifying and delivering scalable solutions Skills, Knowledge and Expertise Required attributes: Proven experience operating as an Enterprise Architect across multiple domains and delivery streams, with demonstrable impact through roadmaps, standards and governance Deep experience working with and governing 3rd Party integration partners, holding them to account and ensuring delivery and architectural alignment Strong understanding of EA disciplines (business/data/application/technology) and ability to connect them to portfolio and operating model decisions Track record defining and executing target-state architectures and transition roadmaps (incremental, time to value-led, dependency aware) Hands on experience implementing architecture governance: principles, standards, architecture reviews, exception management and decision records Microsoft ecosystem architecture depth relevant to the organisation's stack, including: Dynamics 365 F&O integration approaches and guidance Salesforce integration approaches and guidance SAP SuccessFactors integration and guidance Power Platform/Dataverse governance and ALM best practice; environment strategy and DLP controls Data Foundation expertise leveraging Microsoft data technologies with particular focus on Microsoft Fabric (or equivalent modern Lakehouse patterns), including governance/lineage and enabling self service analytics safely Enterprise SaaS integration across domains with Salesforce CRM, Dynamics 365 F&O & SAP Success Factors Strong integration design capability: Domain Driven Design, event based integration, API design principles, resilience patterns, operational considerations (SLAs, observability, incident readiness) Excellent stakeholder management and communication: can influence at exec level, simplify complex trade offs, and align diverse teams behind common patterns and outcomes Desirable attributes: TOGAF certification or equivalent applied EA practice Experience establishing EA repositories/tooling, platform guardrails, and measurable architecture outcomes (reuse, risk reduction, simplification) What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Salesforce Marketing Cloud Manager £60,000-£65,000 | Hybrid - Cheltenham | 35-hour week | Excellent Work-Life Balance Own the future of Salesforce Marketing Cloud within one of the UK's most recognised not-for-profit organisations. We're partnering with not-for-profit organisation as they continue a major digital transformation, investing heavily in Salesforce and modernising the technology that supports a large user base. Salesforce Marketing Cloud is becoming a strategic platform across the organisation, and they're looking for someone to take ownership of its future - someone who can combine deep technical expertise with the ability to influence stakeholders and bridge the gap between technology and the business. You'll play a key role in drivingdigitalisation, personalisation and modernisation, helping the organisation to deliver highly personalised, data-driven communications at scale. Why this opportunity? Salesforce is a major area of investment for our client. You'll join at an exciting time as the organisation continues to embed Salesforce Marketing Cloud within its wider technology ecosystem while exploring next-generation capabilities including Marketing Cloud on Core and Salesforce Data Cloud. This is far more than a platform support role-it's an opportunity to shape strategy, influence architecture and help define the future of organisations technical landscape. You'll also lead a small team of two specialists, providing technical leadership while remaining hands-on with the platform. If you've come from a consultancy background, enjoy solving complex technical challenges and love working closely with both technical and non-technical stakeholders, this role will be right up your street. What you'll be doing Owning Salesforce Marketing Cloud from a technical and architectural perspective. Designing scalable, enterprise-grade Marketing Cloud solutions. Building customer journeys, automation and personalisation across Marketing Cloud Engagement. Developing solutions using AMPscript, SSJS and SQL. Leading integrations with Salesforce and wider enterprise systems. Driving platform governance, security and best practice. Supporting the adoption of Marketing Cloud on Core and Data Cloud. Leading and mentoring two team members while remaining hands-on technically. Working closely with engineering, CRM, data and marketing teams to deliver exceptional digital experiences. What we're looking for We're looking for someone who combines technical excellence with great communication skills. You'll ideally have experience with: Salesforce Marketing Cloud (Marketing Cloud Engagement) Journey Builder, Automation Studio, Email Studio and Mobile Studio AMPscript, SSJS and SQL Marketing Cloud integrations and APIs Salesforce Sales Cloud, Service Cloud and ideally Data Cloud Data modelling, segmentation and customer personalisation Technical architecture, governance and platform ownership Just as importantly, you'll be someone who enjoys collaborating across the business, influencing stakeholders and helping people understand what's possible through technology. As a purpose-driven organisation with a commercial arm, you'll enjoy the stability and innovation of a modern technology organisation while contributing to something that has a real impact on people across the UK. Alongside meaningful work, you'll benefit from one of the strongest employee value propositions in the market: Salary up to £65,000 (£60,000 preferred, with flexibility for the right person) Hybrid working but very flexible. 35-hour working week Great pension contributions 30 days annual leave plus additional Christmas closure A genuine people-first culture with an excellent work-life balance Significant investment in Salesforce, Digital Services and emerging technologies Supportive leadership and the opportunity to shape the future of the platform If you're a forward-thinking Salesforce Marketing Cloud expert looking to own a strategic platform, lead a talented team and help shape the future of one of the UK's most important digital organisations, we'd love to hear from you.
27/07/2026
Full time
Salesforce Marketing Cloud Manager £60,000-£65,000 | Hybrid - Cheltenham | 35-hour week | Excellent Work-Life Balance Own the future of Salesforce Marketing Cloud within one of the UK's most recognised not-for-profit organisations. We're partnering with not-for-profit organisation as they continue a major digital transformation, investing heavily in Salesforce and modernising the technology that supports a large user base. Salesforce Marketing Cloud is becoming a strategic platform across the organisation, and they're looking for someone to take ownership of its future - someone who can combine deep technical expertise with the ability to influence stakeholders and bridge the gap between technology and the business. You'll play a key role in drivingdigitalisation, personalisation and modernisation, helping the organisation to deliver highly personalised, data-driven communications at scale. Why this opportunity? Salesforce is a major area of investment for our client. You'll join at an exciting time as the organisation continues to embed Salesforce Marketing Cloud within its wider technology ecosystem while exploring next-generation capabilities including Marketing Cloud on Core and Salesforce Data Cloud. This is far more than a platform support role-it's an opportunity to shape strategy, influence architecture and help define the future of organisations technical landscape. You'll also lead a small team of two specialists, providing technical leadership while remaining hands-on with the platform. If you've come from a consultancy background, enjoy solving complex technical challenges and love working closely with both technical and non-technical stakeholders, this role will be right up your street. What you'll be doing Owning Salesforce Marketing Cloud from a technical and architectural perspective. Designing scalable, enterprise-grade Marketing Cloud solutions. Building customer journeys, automation and personalisation across Marketing Cloud Engagement. Developing solutions using AMPscript, SSJS and SQL. Leading integrations with Salesforce and wider enterprise systems. Driving platform governance, security and best practice. Supporting the adoption of Marketing Cloud on Core and Data Cloud. Leading and mentoring two team members while remaining hands-on technically. Working closely with engineering, CRM, data and marketing teams to deliver exceptional digital experiences. What we're looking for We're looking for someone who combines technical excellence with great communication skills. You'll ideally have experience with: Salesforce Marketing Cloud (Marketing Cloud Engagement) Journey Builder, Automation Studio, Email Studio and Mobile Studio AMPscript, SSJS and SQL Marketing Cloud integrations and APIs Salesforce Sales Cloud, Service Cloud and ideally Data Cloud Data modelling, segmentation and customer personalisation Technical architecture, governance and platform ownership Just as importantly, you'll be someone who enjoys collaborating across the business, influencing stakeholders and helping people understand what's possible through technology. As a purpose-driven organisation with a commercial arm, you'll enjoy the stability and innovation of a modern technology organisation while contributing to something that has a real impact on people across the UK. Alongside meaningful work, you'll benefit from one of the strongest employee value propositions in the market: Salary up to £65,000 (£60,000 preferred, with flexibility for the right person) Hybrid working but very flexible. 35-hour working week Great pension contributions 30 days annual leave plus additional Christmas closure A genuine people-first culture with an excellent work-life balance Significant investment in Salesforce, Digital Services and emerging technologies Supportive leadership and the opportunity to shape the future of the platform If you're a forward-thinking Salesforce Marketing Cloud expert looking to own a strategic platform, lead a talented team and help shape the future of one of the UK's most important digital organisations, we'd love to hear from you.
Department Rx - Business Development & Commercial Excellence CRM & Digital Operations Manager Marketing & Digital Reading, Full-Time (Hybrid) STADA UK Thornton & Ross is on an exciting growth journey with more than 700 employees being fully committed to our purpose of Caring for People's Health as a Trusted Partner. Together we are shaping the future of Thornton & Ross by living our values of Integrity, Entrepreneurship, Agility and One STADA. If you want to work in an open culture where your uniqueness is valued, join our Team. As the CRM & Digital Operations Manager at STADA UK, you will play a pivotal role in enhancing the digital engagement of our Rx brands. By leveraging the capabilities of Salesforce CRM, you'll create and execute automated customer journeys, high-quality digital content and omnichannel strategies that resonate with healthcare professionals (HCPs) and patients alike. Your work will ensure seamless customer experiences, optimise digital operations and drive impactful marketing campaigns. How You Will Make an Impact: Set up and manage automated customer journeys in Salesforce CRM using segmentation strategies for personalised engagement. Develop and execute email campaigns to drive digital pull-through for respiratory, dermatology, bone health and specialty products. Create high-quality digital content, including web, email, video, and bite-size webinars, to support product launches and marketing campaigns. Optimise digital content for SEO, implementing technical, onsite, and offsite strategies to improve visibility and engagement. Manage data integrations, ensuring GDPR compliance and enhancing the sophistication of omnichannel strategies. Collaborate with cross-functional teams, including marketing, IT, global CRM and customer service to align content with business objectives. Monitor and analyse the performance of digital campaigns, customer journeys and webinars to continuously improve results. What Makes You a Great Fit: Bachelor's degree in Marketing, Communications, Digital Media or a related field. Proven experience in marketing automation and digital content creation. Proficiency in Salesforce Marketing Cloud and Journey Builder. Strong understanding of SEO and digital optimisation strategies. Excellent communication and collaboration skills, with a proactive and results-driven attitude. Ability to manage multiple stakeholders and third-party relationships effectively. Familiarity with GDPR processes and data compliance. How We Care for You At STADA (Thornton & Ross) our purpose "Caring for people's health as a trusted partner" motivates us every day. And what would be a better place than starting with our own employees. Which is why we give much in return: Competitive salary, car allowance and annual bonus scheme. Salary Sacrifice Pension Scheme offering 8% employer contribution rates. Hybrid working - we spend three days of your choice in the office, with the remaining days working at home. 25 days of annual leave plus bank holidays with the potential to buy up to 5 additional days. Wellbeing support through our Employee Assistance Programme and KYAN Wellbeing - offering free coaching and counselling services for you and your family. Enhanced Family Leave. Plus, many more employee benefits & celebration events.
27/07/2026
Full time
Department Rx - Business Development & Commercial Excellence CRM & Digital Operations Manager Marketing & Digital Reading, Full-Time (Hybrid) STADA UK Thornton & Ross is on an exciting growth journey with more than 700 employees being fully committed to our purpose of Caring for People's Health as a Trusted Partner. Together we are shaping the future of Thornton & Ross by living our values of Integrity, Entrepreneurship, Agility and One STADA. If you want to work in an open culture where your uniqueness is valued, join our Team. As the CRM & Digital Operations Manager at STADA UK, you will play a pivotal role in enhancing the digital engagement of our Rx brands. By leveraging the capabilities of Salesforce CRM, you'll create and execute automated customer journeys, high-quality digital content and omnichannel strategies that resonate with healthcare professionals (HCPs) and patients alike. Your work will ensure seamless customer experiences, optimise digital operations and drive impactful marketing campaigns. How You Will Make an Impact: Set up and manage automated customer journeys in Salesforce CRM using segmentation strategies for personalised engagement. Develop and execute email campaigns to drive digital pull-through for respiratory, dermatology, bone health and specialty products. Create high-quality digital content, including web, email, video, and bite-size webinars, to support product launches and marketing campaigns. Optimise digital content for SEO, implementing technical, onsite, and offsite strategies to improve visibility and engagement. Manage data integrations, ensuring GDPR compliance and enhancing the sophistication of omnichannel strategies. Collaborate with cross-functional teams, including marketing, IT, global CRM and customer service to align content with business objectives. Monitor and analyse the performance of digital campaigns, customer journeys and webinars to continuously improve results. What Makes You a Great Fit: Bachelor's degree in Marketing, Communications, Digital Media or a related field. Proven experience in marketing automation and digital content creation. Proficiency in Salesforce Marketing Cloud and Journey Builder. Strong understanding of SEO and digital optimisation strategies. Excellent communication and collaboration skills, with a proactive and results-driven attitude. Ability to manage multiple stakeholders and third-party relationships effectively. Familiarity with GDPR processes and data compliance. How We Care for You At STADA (Thornton & Ross) our purpose "Caring for people's health as a trusted partner" motivates us every day. And what would be a better place than starting with our own employees. Which is why we give much in return: Competitive salary, car allowance and annual bonus scheme. Salary Sacrifice Pension Scheme offering 8% employer contribution rates. Hybrid working - we spend three days of your choice in the office, with the remaining days working at home. 25 days of annual leave plus bank holidays with the potential to buy up to 5 additional days. Wellbeing support through our Employee Assistance Programme and KYAN Wellbeing - offering free coaching and counselling services for you and your family. Enhanced Family Leave. Plus, many more employee benefits & celebration events.
Aurora Energy Research Limited
Oxford, Oxfordshire
Enterprise Solutions Architect Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Description Based in Oxford, you will be the Enterprise Solutions Architect working in an architectural capacity on projects and ongoing maintenance of our enterprise systems landscape (including Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors). You will be part of the architecture function and liaise with internal teams and third parties to ensure systems integrate effectively, and input to processes and practices to ensure they are scalable, secure and robust. We are undertaking several strategic business programmes currently to refine/change our tier 1 systems, in your role you will be aligned to at least 1 of these strategic programmes with overall architectural responsibility, escalating where required, to the Head of Architecture and Engineering, or the Head of Internal Technology. The successful applicant will have a passion for solving business problems with technology and combine exceptional technical capabilities with great communication skills and understanding of how the business operates. The successful candidate will work in a creative, intellectually stimulating environment. You will enjoy autonomy, and the opportunity to have a significant impact on Aurora's digital strategy, ensuring that our enterprise systems are highly effective and meet the needs of this very fast growing, data heavy business. Key Responsibilities Lead as the Enterprise Solutions Architect for at least 1 of the strategic business programmes focused on our tier 1 systems (Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors) Champion enterprise architecture principles and governance whilst being hands on in delivery where required Be a confident technical liaison for 3rd party partners and internal stakeholders Ensure solutions are embedded through the engineering functions into operational readiness Make key decisions on how systems integrate, where and how data is mastered and how data flows between the systems, ensuring both the velocity and stability required Assure configuration, workflows and automation aligns with technology best practice and architectural standards within Aurora Ensure effective governance and integrity of system boundaries; be aware of and mitigate the risk of boundary creep Contribute to policies and practices to ensure our enterprise systems remain scalable, secure, and robust and that third party software across the business is appropriately managed Be a key resource for our Systems Managers (business partners with Aurora departments), providing architectural input to stakeholder requirements, guiding senior stakeholders as required, identifying and delivering scalable solutions Skills, Knowledge and Expertise Required attributes: Proven experience operating as an Enterprise Architect across multiple domains and delivery streams, with demonstrable impact through roadmaps, standards and governance Deep experience working with and governing 3rd Party integration partners, holding them to account and ensuring delivery and architectural alignment Strong understanding of EA disciplines (business/data/application/technology) and ability to connect them to portfolio and operating model decisions Track record defining and executing target-state architectures and transition roadmaps (incremental, time to value led, dependency aware) Hands on experience implementing architecture governance: principles, standards, architecture reviews, exception management and decision records Microsoft ecosystem architecture depth relevant to the organisation's stack, including: Dynamics 365 F&O integration approaches and guidance Salesforce integration approaches and guidance SAP SuccessFactors integration and guidance Power Platform/Dataverse governance and ALM best practice; environment strategy and DLP controls Data Foundation expertise leveraging Microsoft data technologies with particular focus on Microsoft Fabric (or equivalent modern Lakehouse patterns), including governance/lineage and enabling self service analytics safely Enterprise SaaS integration across domains with Salesforce CRM, Dynamics 365 F&O & SAP Success Factors Strong integration design capability: Domain Driven Design, event based integration, API design principles, resilience patterns, operational considerations (SLAs, observability, incident readiness) Excellent stakeholder management and communication: can influence at exec level, simplify complex trade offs, and align diverse teams behind common patterns and outcomes Desirable attributes: TOGAF certification or equivalent applied EA practice Experience establishing EA repositories/tooling, platform guardrails, and measurable architecture outcomes (reuse, risk reduction, simplification) What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
27/07/2026
Full time
Enterprise Solutions Architect Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Description Based in Oxford, you will be the Enterprise Solutions Architect working in an architectural capacity on projects and ongoing maintenance of our enterprise systems landscape (including Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors). You will be part of the architecture function and liaise with internal teams and third parties to ensure systems integrate effectively, and input to processes and practices to ensure they are scalable, secure and robust. We are undertaking several strategic business programmes currently to refine/change our tier 1 systems, in your role you will be aligned to at least 1 of these strategic programmes with overall architectural responsibility, escalating where required, to the Head of Architecture and Engineering, or the Head of Internal Technology. The successful applicant will have a passion for solving business problems with technology and combine exceptional technical capabilities with great communication skills and understanding of how the business operates. The successful candidate will work in a creative, intellectually stimulating environment. You will enjoy autonomy, and the opportunity to have a significant impact on Aurora's digital strategy, ensuring that our enterprise systems are highly effective and meet the needs of this very fast growing, data heavy business. Key Responsibilities Lead as the Enterprise Solutions Architect for at least 1 of the strategic business programmes focused on our tier 1 systems (Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors) Champion enterprise architecture principles and governance whilst being hands on in delivery where required Be a confident technical liaison for 3rd party partners and internal stakeholders Ensure solutions are embedded through the engineering functions into operational readiness Make key decisions on how systems integrate, where and how data is mastered and how data flows between the systems, ensuring both the velocity and stability required Assure configuration, workflows and automation aligns with technology best practice and architectural standards within Aurora Ensure effective governance and integrity of system boundaries; be aware of and mitigate the risk of boundary creep Contribute to policies and practices to ensure our enterprise systems remain scalable, secure, and robust and that third party software across the business is appropriately managed Be a key resource for our Systems Managers (business partners with Aurora departments), providing architectural input to stakeholder requirements, guiding senior stakeholders as required, identifying and delivering scalable solutions Skills, Knowledge and Expertise Required attributes: Proven experience operating as an Enterprise Architect across multiple domains and delivery streams, with demonstrable impact through roadmaps, standards and governance Deep experience working with and governing 3rd Party integration partners, holding them to account and ensuring delivery and architectural alignment Strong understanding of EA disciplines (business/data/application/technology) and ability to connect them to portfolio and operating model decisions Track record defining and executing target-state architectures and transition roadmaps (incremental, time to value led, dependency aware) Hands on experience implementing architecture governance: principles, standards, architecture reviews, exception management and decision records Microsoft ecosystem architecture depth relevant to the organisation's stack, including: Dynamics 365 F&O integration approaches and guidance Salesforce integration approaches and guidance SAP SuccessFactors integration and guidance Power Platform/Dataverse governance and ALM best practice; environment strategy and DLP controls Data Foundation expertise leveraging Microsoft data technologies with particular focus on Microsoft Fabric (or equivalent modern Lakehouse patterns), including governance/lineage and enabling self service analytics safely Enterprise SaaS integration across domains with Salesforce CRM, Dynamics 365 F&O & SAP Success Factors Strong integration design capability: Domain Driven Design, event based integration, API design principles, resilience patterns, operational considerations (SLAs, observability, incident readiness) Excellent stakeholder management and communication: can influence at exec level, simplify complex trade offs, and align diverse teams behind common patterns and outcomes Desirable attributes: TOGAF certification or equivalent applied EA practice Experience establishing EA repositories/tooling, platform guardrails, and measurable architecture outcomes (reuse, risk reduction, simplification) What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Forterro is seeking a Marketing Automation Manager in London to lead advanced email marketing strategies and scale performance across multiple business areas. You will define objectives, drive improvements, and influence stakeholders while aligning with wider goals. You will collaborate with senior leadership, optimize the demand funnel, and enhance marketing operations, tooling, and testing to deliver first-class results.
27/07/2026
Full time
Forterro is seeking a Marketing Automation Manager in London to lead advanced email marketing strategies and scale performance across multiple business areas. You will define objectives, drive improvements, and influence stakeholders while aligning with wider goals. You will collaborate with senior leadership, optimize the demand funnel, and enhance marketing operations, tooling, and testing to deliver first-class results.
Marketing Automation Manager Department: Marketing Employment Type: Permanent Location: Royaume Uni, Londres Description The Marketing Automation Manager leads advanced email marketing strategy and delivers improvements that drive performance across multiple areas of the business. The role develops and promotes new methodologies within the specialty area and defines objectives. The Marketing Automation Manager influences stakeholders across functions, communicates with senior leadership on technical and strategic topics and ensures alignment with wider business goals. The role solves complex operational problems using deep expertise and analysis and improves systems and processes at scale. Responsibilities Lead the development of new Email marketing concepts and methods that advance marketing Performance. Define objectives for Email marketing channel and ensure measurable outcomes. Influence stakeholders to adopt new operational practices, methodologies and approaches. Communicate with senior leadership on matters of technical and strategic importance. Lead improvements to email marketing operations, systems, processes and tools across multiple areas. Oversee advanced demand funnel optimisation and performance measurement. Collaborate closely with Field Marketing and COE teams to ensure alignment and collaboration. Guide enhancements to Email marketing technology platforms and ongoing A/B testing. Lead on strategy, planning, build and report channel performance and optimisation. Anticipate operational needs and drive actions to improve efficiency and first in class performance. Support the creation of best in class Marketing Automation and Operations function. Support wider marketing teams in campaign creation and deployment. Support wider business projects to improve systems, processes and ennablement. Skills, Knowledge & Expertise Extensive experience in Email marketing operations, including building strategies, creating first-in-class email journeys at every stage of the prospect funnel. extensive knowledge of building email journey using systems such as HubSpot, Pardot. Recognised subject matter expertise in marketing technology, performance and operational frameworks. Ability to create and promote new methodologies and operational approaches. Strong communication and influencing skills, including the ability to work with senior leadership. Ability to analyse and optimise complex technical and operational issues across. Proven track record of independently leading complex projects with strong judgement. Experience improving email performance and processes for multiple products and multiple languages.
27/07/2026
Full time
Marketing Automation Manager Department: Marketing Employment Type: Permanent Location: Royaume Uni, Londres Description The Marketing Automation Manager leads advanced email marketing strategy and delivers improvements that drive performance across multiple areas of the business. The role develops and promotes new methodologies within the specialty area and defines objectives. The Marketing Automation Manager influences stakeholders across functions, communicates with senior leadership on technical and strategic topics and ensures alignment with wider business goals. The role solves complex operational problems using deep expertise and analysis and improves systems and processes at scale. Responsibilities Lead the development of new Email marketing concepts and methods that advance marketing Performance. Define objectives for Email marketing channel and ensure measurable outcomes. Influence stakeholders to adopt new operational practices, methodologies and approaches. Communicate with senior leadership on matters of technical and strategic importance. Lead improvements to email marketing operations, systems, processes and tools across multiple areas. Oversee advanced demand funnel optimisation and performance measurement. Collaborate closely with Field Marketing and COE teams to ensure alignment and collaboration. Guide enhancements to Email marketing technology platforms and ongoing A/B testing. Lead on strategy, planning, build and report channel performance and optimisation. Anticipate operational needs and drive actions to improve efficiency and first in class performance. Support the creation of best in class Marketing Automation and Operations function. Support wider marketing teams in campaign creation and deployment. Support wider business projects to improve systems, processes and ennablement. Skills, Knowledge & Expertise Extensive experience in Email marketing operations, including building strategies, creating first-in-class email journeys at every stage of the prospect funnel. extensive knowledge of building email journey using systems such as HubSpot, Pardot. Recognised subject matter expertise in marketing technology, performance and operational frameworks. Ability to create and promote new methodologies and operational approaches. Strong communication and influencing skills, including the ability to work with senior leadership. Ability to analyse and optimise complex technical and operational issues across. Proven track record of independently leading complex projects with strong judgement. Experience improving email performance and processes for multiple products and multiple languages.
Analyste IV, Opérations des TIPostulerremote type: Hybridelocations: London, United Kingdomtime type: Temps pleinposted on: Publié aujourd'huijob requisition id: R\_ Work Location :London, Royaume-Uni Hours: 35 Line of Business: Solutions technologiques Pay Details: We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: This is a hybrid role within our Treasury technology group that covers: Business analyst within our Treasury Analytics Group. Support for our FIS Quantum & TBSM applications within our Production Support Group.The Treasury Analytics Group is responsible for measurement and management of market risk (interest rate and foreign exchange) for the Bank's retail portfolios. The team develops financial models and processes required for measuring, transfer pricing, hedging product profitability, and financial management reporting. The Treasury Analytics Group is embarking on a brand new initiative to build the next generation strategic platform for risk, valuations and analytics to meet the growing and future needs of the department. This is an exciting opportunity to work on cutting edge technologies including Big Data and NoSQL databases (Hadoop, HBase, Hive, Spark and MongoDB) to allow the business to gain advanced insight into their portfolios and valuation metrics. Key responsibilities include: Lead business requirements elicitation, analysis, and documentation efforts Assist technology team in Azure cloud solution implementation; write Spark SQL queries to analyze and transform data; provide feedback to User Interface team; testing and documentation Analyze solution requirements; understand project scope; determine project priorities; ensure efficient and on-time delivery of project tasks and milestones; follow proper escalation paths Look for opportunities for process improvement and automationThe Production Support Group is primarily responsible for providing L1/L2 support for Treasury applications which include ALM, Risk Management, Data Management, and Trading systems. Key responsibilities include: Provide support for vendor hosted FIS Quantum application, covering stakeholders from Front Office, Operations and Finance. Provide support for Treasury Balance Sheet Management applications and batches Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively. Perform effective troubleshooting, incident & problem management Deploy changes to the Production Environment follow the TD Bank's Change management process. Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc. Update knowledge-based articles on timely manner and conduct trainings across regions.Working hours and coverage includes: Team onsite coverage is required 5 days a week. Adhoc after hours, weekend and Bank Holiday coverage Shift coverage typically between 7am - 7pm. Job Requirements Mandatory Skills: Undergraduate Degree or Technical Certificate 5+ years relevant experience Experience working on large scale projects as well as handling day-to-day operational requests from the business stakeholders Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk Ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills Ability to work independently and as part of the team in Agile environment Strong problem-solving skills Strong Excel skills Experience working with developers, business analysts, and infrastructure support teams will be an asset. Knowledge of automation and process improvement Strong understanding of ITIL Incident Management, Problem Management and Change Management Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL Nice to Have Skills: Experience in FIS Quantum application Experience in financial services industry, specifically in Capital Markets and Treasury Experience with Big Data and NoSQL databases (Hadoop/HBase/Spark) and Spark SQL is a bonus Familiarity with other programming languages is a plus (e.g., Python) Practical experience of support both Physical, and VMware environments Understanding of financial markets and products. Experience in Banking Operations technologies such as liquidity and market risk Practical working experience in multi-tier applications support will be an asset to have. Knowledge of cloud technologies, including Azure Experience in messaging, middleware, Java application servers Who We Are TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
27/07/2026
Full time
Analyste IV, Opérations des TIPostulerremote type: Hybridelocations: London, United Kingdomtime type: Temps pleinposted on: Publié aujourd'huijob requisition id: R\_ Work Location :London, Royaume-Uni Hours: 35 Line of Business: Solutions technologiques Pay Details: We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: This is a hybrid role within our Treasury technology group that covers: Business analyst within our Treasury Analytics Group. Support for our FIS Quantum & TBSM applications within our Production Support Group.The Treasury Analytics Group is responsible for measurement and management of market risk (interest rate and foreign exchange) for the Bank's retail portfolios. The team develops financial models and processes required for measuring, transfer pricing, hedging product profitability, and financial management reporting. The Treasury Analytics Group is embarking on a brand new initiative to build the next generation strategic platform for risk, valuations and analytics to meet the growing and future needs of the department. This is an exciting opportunity to work on cutting edge technologies including Big Data and NoSQL databases (Hadoop, HBase, Hive, Spark and MongoDB) to allow the business to gain advanced insight into their portfolios and valuation metrics. Key responsibilities include: Lead business requirements elicitation, analysis, and documentation efforts Assist technology team in Azure cloud solution implementation; write Spark SQL queries to analyze and transform data; provide feedback to User Interface team; testing and documentation Analyze solution requirements; understand project scope; determine project priorities; ensure efficient and on-time delivery of project tasks and milestones; follow proper escalation paths Look for opportunities for process improvement and automationThe Production Support Group is primarily responsible for providing L1/L2 support for Treasury applications which include ALM, Risk Management, Data Management, and Trading systems. Key responsibilities include: Provide support for vendor hosted FIS Quantum application, covering stakeholders from Front Office, Operations and Finance. Provide support for Treasury Balance Sheet Management applications and batches Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively. Perform effective troubleshooting, incident & problem management Deploy changes to the Production Environment follow the TD Bank's Change management process. Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc. Update knowledge-based articles on timely manner and conduct trainings across regions.Working hours and coverage includes: Team onsite coverage is required 5 days a week. Adhoc after hours, weekend and Bank Holiday coverage Shift coverage typically between 7am - 7pm. Job Requirements Mandatory Skills: Undergraduate Degree or Technical Certificate 5+ years relevant experience Experience working on large scale projects as well as handling day-to-day operational requests from the business stakeholders Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk Ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills Ability to work independently and as part of the team in Agile environment Strong problem-solving skills Strong Excel skills Experience working with developers, business analysts, and infrastructure support teams will be an asset. Knowledge of automation and process improvement Strong understanding of ITIL Incident Management, Problem Management and Change Management Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL Nice to Have Skills: Experience in FIS Quantum application Experience in financial services industry, specifically in Capital Markets and Treasury Experience with Big Data and NoSQL databases (Hadoop/HBase/Spark) and Spark SQL is a bonus Familiarity with other programming languages is a plus (e.g., Python) Practical experience of support both Physical, and VMware environments Understanding of financial markets and products. Experience in Banking Operations technologies such as liquidity and market risk Practical working experience in multi-tier applications support will be an asset to have. Knowledge of cloud technologies, including Azure Experience in messaging, middleware, Java application servers Who We Are TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Trusted Connectivity for AI-Powered Dominance. Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI and advanced analytics remains trusted and protected. We don't just defend systems; we deliver decision dominance. Our Purpose. Protect what matters most by enabling organizations to operate security in the most complex and high-risk digital environments. Our Vision. To be the most trusted authority in high-assurance cybersecurity, enabling secure collaboration across every domain. Our Belief. Security should never limit mission success - it should enable it. Our Promise. We deliver absolute confidence in environments where failure is not an option. About the role: Everfox is hiring Senior Software Engineer to support our team in London, UK. This role suits a strong senior software engineer who wants to go beyond writing code. You do not need a formal delivery-management background, just solid engineering and an appetite to take on more: design, architecture, coordination, planning and end-to-end delivery. Generalists are welcome. What counts is the quality of your reasoning and problem-solving and how you take on a hard challenge, not the exact languages on your CV. You will split your time between hands-on work on our cross-platform desktop and mobile apps and managing delivery across the end-point software layer of the Everfox Hardsec product line. You will shape and deliver the end-point software that gives users access to our secure browsing and VDI solution, owning its design, development and overall user experience. The work spans Linux and Windows desktop applications and mobile apps on Android and iOS, with a focus on quality, usability and enterprise integration. You will also work closely with our testing lead on release management so that each multi-platform release ships reliably and on time. You will help shape the roadmap, coordinate delivery across our Hardsec solutions, and work with the stakeholders who depend on this software. The work sits on the critical path and is highly visible, directly supporting the commercial priorities of the business, so what you ship lands quickly with the people who use it. If you enjoy owning hard technical problems end to end while keeping a team aligned and delivering, this role is for you. Location This is a hybrid role in London, UK. Key Responsibilities: Engineering • Design, implement and maintain features and components for cross-platform desktop and mobile applications, with a focus on reliable, high-quality and highly usable software. • Write code primarily in modern C++, and work across other languages as the work requires. • Lead the scoping, design and estimating of new software and complex integration tasks, building prototypes to de-risk the harder ones. • Use AI tooling to improve development speed and quality. Delivery and management • Shape and deliver the roadmap for the end-point software, translating company and product priorities into a plan you own and drive. • Plan and coordinate work across a small team of engineers, removing blockers and keeping momentum. • Help coordinate delivery across our Hardsec solutions, keeping cross-team dependencies visible and managed. • Work with Product Managers, QA, Customer Success, Account Management and other Everfox development teams: translating requirements into well-scoped technical work, coordinating delivery, and handling integrations across teams. Test, release and improvement • Own release management for the software, working closely with our testing lead across both manual testing and automated test development. • Lead the end-to-end integration and test of the software as a component, including its integrations with hardware, with end-user workflow applications on the remote side, and with enterprise infrastructure such as identity providers. • Drive improvements in code maintainability, automation and supportability, championing code review, automated testing, stable APIs and the use of AI tooling and agentic workflows. Technical leadership • Provide technical leadership on projects, steering design choices, solving technical issues and guiding others on code quality and testing. • Mentor the engineers in your team, set clear objectives, and support their development towards their longer-term goals. Key Knowledge and Skills: • A degree in Computer Science, Engineering, or a related technical or scientific subject. • Experience developing complex software in modern C++ for systems software and desktop or mobile applications. • Design and architecture experience, and the ability to solve systems-level problems with multiple complex interactions between components, including planning for failure. • A strong grasp of core computer science concepts: concurrency, IPC, networking, security including software exploitation, performance and algorithms. • A genuine appetite to take on delivery responsibility, even without a formal delivery management background. Nice to have • A proven ability to manage delivery: planning, prioritisation, and keeping stakeholders informed. • A track record of coordinating work across more than one team and keeping cross-team dependencies under control. • Java or Kotlin, including Android app and NDK/JNI development, and iOS development in Swift or Objective-C. • An understanding of usability, user experience and application design. • Experience with the Qt framework. • CI/CD experience with tooling such as GitLab, Docker and Kubernetes, and Python for automation and testing. • Familiarity with modern AI development tooling and agentic workflows. • Line-management experience. The role may include line-managing one or more developers depending on team shape, but the core of the job is engineering and delivery. • A passion for technology, shown through project work, professional roles or personal projects, and someone who enjoys technical challenges and delivering results. • Self-motivated, flexible and adaptable, and able to cope when thrown in at the deep end. • Understands the importance of planning, prioritization and getting work done on schedule. • Strong interpersonal and communication skills, and the ability to collaborate with and lead others. • Empathy, and a habit of open communication and effective feedback. • Can own products and features independently, from inception to delivery, while bringing others along rather than delivering solo. A reasonable estimate of the base salary range for this role is: £76 500.00 GBP The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to base salary and either bonus or commission, Everfox offers a generous benefits package including competitive annual leave, pension match, PMI, dental, health cash plan, income protection, in a hybrid work environment. Our Talent Acquisition team will provide specific information regarding salary and benefits offerings. Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to . Applicants must have the right to work in the location to which you have applied.
27/07/2026
Full time
Trusted Connectivity for AI-Powered Dominance. Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI and advanced analytics remains trusted and protected. We don't just defend systems; we deliver decision dominance. Our Purpose. Protect what matters most by enabling organizations to operate security in the most complex and high-risk digital environments. Our Vision. To be the most trusted authority in high-assurance cybersecurity, enabling secure collaboration across every domain. Our Belief. Security should never limit mission success - it should enable it. Our Promise. We deliver absolute confidence in environments where failure is not an option. About the role: Everfox is hiring Senior Software Engineer to support our team in London, UK. This role suits a strong senior software engineer who wants to go beyond writing code. You do not need a formal delivery-management background, just solid engineering and an appetite to take on more: design, architecture, coordination, planning and end-to-end delivery. Generalists are welcome. What counts is the quality of your reasoning and problem-solving and how you take on a hard challenge, not the exact languages on your CV. You will split your time between hands-on work on our cross-platform desktop and mobile apps and managing delivery across the end-point software layer of the Everfox Hardsec product line. You will shape and deliver the end-point software that gives users access to our secure browsing and VDI solution, owning its design, development and overall user experience. The work spans Linux and Windows desktop applications and mobile apps on Android and iOS, with a focus on quality, usability and enterprise integration. You will also work closely with our testing lead on release management so that each multi-platform release ships reliably and on time. You will help shape the roadmap, coordinate delivery across our Hardsec solutions, and work with the stakeholders who depend on this software. The work sits on the critical path and is highly visible, directly supporting the commercial priorities of the business, so what you ship lands quickly with the people who use it. If you enjoy owning hard technical problems end to end while keeping a team aligned and delivering, this role is for you. Location This is a hybrid role in London, UK. Key Responsibilities: Engineering • Design, implement and maintain features and components for cross-platform desktop and mobile applications, with a focus on reliable, high-quality and highly usable software. • Write code primarily in modern C++, and work across other languages as the work requires. • Lead the scoping, design and estimating of new software and complex integration tasks, building prototypes to de-risk the harder ones. • Use AI tooling to improve development speed and quality. Delivery and management • Shape and deliver the roadmap for the end-point software, translating company and product priorities into a plan you own and drive. • Plan and coordinate work across a small team of engineers, removing blockers and keeping momentum. • Help coordinate delivery across our Hardsec solutions, keeping cross-team dependencies visible and managed. • Work with Product Managers, QA, Customer Success, Account Management and other Everfox development teams: translating requirements into well-scoped technical work, coordinating delivery, and handling integrations across teams. Test, release and improvement • Own release management for the software, working closely with our testing lead across both manual testing and automated test development. • Lead the end-to-end integration and test of the software as a component, including its integrations with hardware, with end-user workflow applications on the remote side, and with enterprise infrastructure such as identity providers. • Drive improvements in code maintainability, automation and supportability, championing code review, automated testing, stable APIs and the use of AI tooling and agentic workflows. Technical leadership • Provide technical leadership on projects, steering design choices, solving technical issues and guiding others on code quality and testing. • Mentor the engineers in your team, set clear objectives, and support their development towards their longer-term goals. Key Knowledge and Skills: • A degree in Computer Science, Engineering, or a related technical or scientific subject. • Experience developing complex software in modern C++ for systems software and desktop or mobile applications. • Design and architecture experience, and the ability to solve systems-level problems with multiple complex interactions between components, including planning for failure. • A strong grasp of core computer science concepts: concurrency, IPC, networking, security including software exploitation, performance and algorithms. • A genuine appetite to take on delivery responsibility, even without a formal delivery management background. Nice to have • A proven ability to manage delivery: planning, prioritisation, and keeping stakeholders informed. • A track record of coordinating work across more than one team and keeping cross-team dependencies under control. • Java or Kotlin, including Android app and NDK/JNI development, and iOS development in Swift or Objective-C. • An understanding of usability, user experience and application design. • Experience with the Qt framework. • CI/CD experience with tooling such as GitLab, Docker and Kubernetes, and Python for automation and testing. • Familiarity with modern AI development tooling and agentic workflows. • Line-management experience. The role may include line-managing one or more developers depending on team shape, but the core of the job is engineering and delivery. • A passion for technology, shown through project work, professional roles or personal projects, and someone who enjoys technical challenges and delivering results. • Self-motivated, flexible and adaptable, and able to cope when thrown in at the deep end. • Understands the importance of planning, prioritization and getting work done on schedule. • Strong interpersonal and communication skills, and the ability to collaborate with and lead others. • Empathy, and a habit of open communication and effective feedback. • Can own products and features independently, from inception to delivery, while bringing others along rather than delivering solo. A reasonable estimate of the base salary range for this role is: £76 500.00 GBP The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to base salary and either bonus or commission, Everfox offers a generous benefits package including competitive annual leave, pension match, PMI, dental, health cash plan, income protection, in a hybrid work environment. Our Talent Acquisition team will provide specific information regarding salary and benefits offerings. Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to . Applicants must have the right to work in the location to which you have applied.
Cloud Operations Engineer Overview At Mimecast, we operate at scale-protecting billions of emails daily across a global hybrid-cloud infrastructure. If you're passionate about reliability, automation, and solving complex challenges in mission-critical environments, this is the opportunity for you. Why Join Us "This is a hands-on role in a team responsible for ensuring Mimecast's Hybrid Cloud infrastructure remains secure, resilient, and scalable. You'll work with cutting-edge technologies like Kubernetes, AWS, and Infrastructure-as-Code, all while collaborating with a supportive and talented team. If you're excited about making a real impact and growing your career in our Cloud Platform Team, I'd love to hear from you." - Hiring Manager, Cloud Platform AI-First Engineering at Mimecast Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working. Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. What You'll Do: Ensure platform reliability : Configure and maintain infrastructure to ensure optimal performance, security, and availability. Manage containerization platforms : Operate and improve Kubernetes and AWS EKS to support Mimecast's microservices architecture. Automate infrastructure : Build reusable Infrastructure-as-Code (IaC) and automation to standardize infrastructure provisioning and deployment processes. Troubleshoot and resolve issues : Identify and resolve infrastructure issues across Linux and Kubernetes systems in a hybrid-cloud environment, minimizing downtime. Enhance security : Strengthen the security posture of infrastructure configurations, aligning with the latest cybersecurity standards. Improve processes : Collaborate with the team to continuously refine operational processes and documentation. Maintain observability tools : Manage and operate monitoring and observability tools like Graphite, Prometheus, Grafana, Elastic, Nagios, and LogScale. Support engineering teams : Provide exceptional support to internal Product and Engineering teams, meeting their requirements for the Mimecast Cloud Platform. Participate in on-call rotations : Support the team by participating in on-call rotations and performing out-of-hours maintenance as necessary. What You'll Bring: Technical expertise : Experience in roles such as Site Reliability Engineer (SRE), Platform Engineer, Cloud Operations, or Sys Admin. Kubernetes proficiency : Strong hands-on experience with Kubernetes (k8s) and containerization in production environments. Linux expertise : Proficiency in maintaining and troubleshooting Linux operating systems and distributed systems at scale. Infrastructure knowledge : Solid understanding of core infrastructure services such as DNS, Identity Management, load balancers, and web servers. Networking basics : Foundational knowledge of computer networking. IaC and scripting : Experience with Infrastructure-as-Code tools like Terraform/CloudFormation and configuration management tools like Puppet. Proficiency in at least one programming or scripting language. Proactive problem-solver : A proactive attitude with a willingness to take on new challenges, deliver results, and learn new technologies quickly. Collaboration skills : Outstanding communication and social skills, with the ability to connect with others and problem-solve effectively. Why This Role: Global impact : Join a cybersecurity company operating at genuine global scale, protecting organizations and their people. Engineering excellence : Be part of a Cloud Platform organization that values automation, reliability, and doing things properly. Competitive rewards : Enjoy competitive compensation as part of a broader total rewards package, including benefits and wellbeing programs. Career growth : Access opportunities to develop expertise in hybrid-cloud infrastructure, Kubernetes, and automation, with clear paths to senior engineering roles. Collaborative culture : Work alongside experienced engineers and leaders who invest in your development. Career Growth Opportunities Develop deep expertise in hybrid-cloud infrastructure, Kubernetes, and automation. Build strong Infrastructure-as-Code and automation skills in a production environment that demands them. Grow into senior engineering or team lead roles within Cloud Platform. Work alongside experienced engineers and leaders who are committed to your development. Manager's Working Style & Team's Purpose The Site Reliability Engineering team exists to ensure the reliability and resiliency of Mimecast's Hybrid Cloud infrastructure. The team's purpose is to deliver a platform that is secure, performant, and scalable, enabling Product and Engineering teams to innovate faster and deliver more value to customers. Day-to-day, you'll work in a collaborative environment, tackling complex challenges and contributing to the continuous improvement of Mimecast's infrastructure. The expectation is hands-on technical credibility combined with a proactive approach to problem-solving and teamwork. Join our Cloud Platform team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements. Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge! Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person: Fosters a culture of collaboration, communication, performance and learning. Drives innovation and creativity within and between teams. Introduces employees to priorities outside of their immediate realm. Ensures important interpersonal relationships and connections with one another and our community! The base salary range for this position is £64,000 £96,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
27/07/2026
Full time
Cloud Operations Engineer Overview At Mimecast, we operate at scale-protecting billions of emails daily across a global hybrid-cloud infrastructure. If you're passionate about reliability, automation, and solving complex challenges in mission-critical environments, this is the opportunity for you. Why Join Us "This is a hands-on role in a team responsible for ensuring Mimecast's Hybrid Cloud infrastructure remains secure, resilient, and scalable. You'll work with cutting-edge technologies like Kubernetes, AWS, and Infrastructure-as-Code, all while collaborating with a supportive and talented team. If you're excited about making a real impact and growing your career in our Cloud Platform Team, I'd love to hear from you." - Hiring Manager, Cloud Platform AI-First Engineering at Mimecast Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working. Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. What You'll Do: Ensure platform reliability : Configure and maintain infrastructure to ensure optimal performance, security, and availability. Manage containerization platforms : Operate and improve Kubernetes and AWS EKS to support Mimecast's microservices architecture. Automate infrastructure : Build reusable Infrastructure-as-Code (IaC) and automation to standardize infrastructure provisioning and deployment processes. Troubleshoot and resolve issues : Identify and resolve infrastructure issues across Linux and Kubernetes systems in a hybrid-cloud environment, minimizing downtime. Enhance security : Strengthen the security posture of infrastructure configurations, aligning with the latest cybersecurity standards. Improve processes : Collaborate with the team to continuously refine operational processes and documentation. Maintain observability tools : Manage and operate monitoring and observability tools like Graphite, Prometheus, Grafana, Elastic, Nagios, and LogScale. Support engineering teams : Provide exceptional support to internal Product and Engineering teams, meeting their requirements for the Mimecast Cloud Platform. Participate in on-call rotations : Support the team by participating in on-call rotations and performing out-of-hours maintenance as necessary. What You'll Bring: Technical expertise : Experience in roles such as Site Reliability Engineer (SRE), Platform Engineer, Cloud Operations, or Sys Admin. Kubernetes proficiency : Strong hands-on experience with Kubernetes (k8s) and containerization in production environments. Linux expertise : Proficiency in maintaining and troubleshooting Linux operating systems and distributed systems at scale. Infrastructure knowledge : Solid understanding of core infrastructure services such as DNS, Identity Management, load balancers, and web servers. Networking basics : Foundational knowledge of computer networking. IaC and scripting : Experience with Infrastructure-as-Code tools like Terraform/CloudFormation and configuration management tools like Puppet. Proficiency in at least one programming or scripting language. Proactive problem-solver : A proactive attitude with a willingness to take on new challenges, deliver results, and learn new technologies quickly. Collaboration skills : Outstanding communication and social skills, with the ability to connect with others and problem-solve effectively. Why This Role: Global impact : Join a cybersecurity company operating at genuine global scale, protecting organizations and their people. Engineering excellence : Be part of a Cloud Platform organization that values automation, reliability, and doing things properly. Competitive rewards : Enjoy competitive compensation as part of a broader total rewards package, including benefits and wellbeing programs. Career growth : Access opportunities to develop expertise in hybrid-cloud infrastructure, Kubernetes, and automation, with clear paths to senior engineering roles. Collaborative culture : Work alongside experienced engineers and leaders who invest in your development. Career Growth Opportunities Develop deep expertise in hybrid-cloud infrastructure, Kubernetes, and automation. Build strong Infrastructure-as-Code and automation skills in a production environment that demands them. Grow into senior engineering or team lead roles within Cloud Platform. Work alongside experienced engineers and leaders who are committed to your development. Manager's Working Style & Team's Purpose The Site Reliability Engineering team exists to ensure the reliability and resiliency of Mimecast's Hybrid Cloud infrastructure. The team's purpose is to deliver a platform that is secure, performant, and scalable, enabling Product and Engineering teams to innovate faster and deliver more value to customers. Day-to-day, you'll work in a collaborative environment, tackling complex challenges and contributing to the continuous improvement of Mimecast's infrastructure. The expectation is hands-on technical credibility combined with a proactive approach to problem-solving and teamwork. Join our Cloud Platform team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements. Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge! Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person: Fosters a culture of collaboration, communication, performance and learning. Drives innovation and creativity within and between teams. Introduces employees to priorities outside of their immediate realm. Ensures important interpersonal relationships and connections with one another and our community! The base salary range for this position is £64,000 £96,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Software Engineer in Test (Automation) Java or C# - Nottingham Location: East Midlands Industry: IT Salary: £35,000 - £40,000 per annum Posted: 28/01/2015 Overview We have an urgent requirement for a Software Engineer in Test, with the ability to code in either C# or Java. In this role the Software Engineer in Test will architect, develop and maintain C#/.Net or Java automated test systems for their flagship product. The candidate will lead the creation of an automated testing environment for a global software house and must demonstrate proven experience in a full lifecycle development environment for Windows/Web applications. Responsibilities and Qualifications Experience with automated testing tools (Selenium, QTP, Testcomplete, Ranorex) Proficiency in either C# or Java Full lifecycle development experience Excellent communication skills Benefits Salary up to £40,000 plus an excellent benefits package. Professional growth by working closely with senior developers and product managers, sharing ownership of product quality, and contributing to cutting edge commercial software for a global market. Candidate Eligibility Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter Mark Heywood Phone: Email:
26/07/2026
Full time
Software Engineer in Test (Automation) Java or C# - Nottingham Location: East Midlands Industry: IT Salary: £35,000 - £40,000 per annum Posted: 28/01/2015 Overview We have an urgent requirement for a Software Engineer in Test, with the ability to code in either C# or Java. In this role the Software Engineer in Test will architect, develop and maintain C#/.Net or Java automated test systems for their flagship product. The candidate will lead the creation of an automated testing environment for a global software house and must demonstrate proven experience in a full lifecycle development environment for Windows/Web applications. Responsibilities and Qualifications Experience with automated testing tools (Selenium, QTP, Testcomplete, Ranorex) Proficiency in either C# or Java Full lifecycle development experience Excellent communication skills Benefits Salary up to £40,000 plus an excellent benefits package. Professional growth by working closely with senior developers and product managers, sharing ownership of product quality, and contributing to cutting edge commercial software for a global market. Candidate Eligibility Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter Mark Heywood Phone: Email:
InterContinental Dominica Cabrits Resort & Spa is seeking an experienced IT Manager to oversee the resort's technology infrastructure and ensure secure, reliable, and efficient IT operations. The successful candidate will manage hotel systems, support users, strengthen cybersecurity, and lead technology initiatives that enhance operational performance and guest satisfaction. Responsibility Under the general guidance of the General Manager and within the limits of InterContinental Hotels Group policies and procedures, the IT Manager is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and IHG standards and guidelines. Essential Duties and Responsibilities: Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware. Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required. Continually keep informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to: Computer Hardware systems and devices including PC LAN technology. Software operating and utility systems. Front Office and Accounts Receivable Property Management Systems. Interfaces to and from Front Office Property Management Systems and other Systems. Back Office Accounting Systems. PC and LAN based Office Automation products. Internal and External Electronic Mail / Facsimile / Scanner software and communication tools. Holidex Plus / Priority Club / Frequent Flyer Corporate databases. Point Of Sale Systems. Guest and Administration Voicemail. Call Accounting. PABX systems. Cabling. Hub / Switch Management Systems. Electronic Door Locking Computer System. Computer Virus protection. Hotel IT Security and Firewalls Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads. Maintain an up-to-date list of all computer hardware. Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency. Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions. Installs and tests corporate approved program changes to the hotel computer system(s). Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office. Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions. Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individuals can train the users. Trains the selected hotel staff to take on the major responsibilities during his/her absence. Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable. Ensures that all computer media saves and back ups are completed, documented and stored per IHG specifications. Maintains uncompromising data and physical security standards. Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system. Administer all user ID's, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries. Under the direction of the Director/Manager of Finance and Business Support, administer all back-office user ID's, passwords, security parameters and the most sensitive utility. Maintains technical and user documentation, systems report, newsletters and announcements in a neat, orderly and secure fashion. Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors. Performs special project/other duties as assigned by the Management, include but not limited to serve as a back up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support. Conduct "Self Audit" of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT. Follows up on all outstanding points from the latest EDP audit of his/her hotel. Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office. Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests Accurately and promptly fulfilling Guests requests Anticipate Guests needs Maintain a high level of knowledge which affects the Guest experience Demonstrating a 'service' attitude Taking appropriate action to resolve guest complaints Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. General Comply with the Company's Corporate Code of Conduct Familiarize yourself with the company Values and Model desired behaviour Perform tasks as directed by the manager in pursuit of the achievement of business goals Experience and Qualifications Four years of hotel experience with two years in a management capacity, or an equivalent combination of education and work experience Must speak English & knowledge of Local language is added advantage Hospitality or hotel technology experience preferred. Strong knowledge of networks, servers, cloud platforms, and cybersecurity. Experience supporting property management and hotel operating systems. Excellent leadership, planning, and problem solving skills. Strong communication and customer service abilities. Ability to manage multiple priorities in a fast paced environment. 10 King George V Street, Roseau, Dominica Corner of King George Street & Old Street , Roseau, Dominica
26/07/2026
Full time
InterContinental Dominica Cabrits Resort & Spa is seeking an experienced IT Manager to oversee the resort's technology infrastructure and ensure secure, reliable, and efficient IT operations. The successful candidate will manage hotel systems, support users, strengthen cybersecurity, and lead technology initiatives that enhance operational performance and guest satisfaction. Responsibility Under the general guidance of the General Manager and within the limits of InterContinental Hotels Group policies and procedures, the IT Manager is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and IHG standards and guidelines. Essential Duties and Responsibilities: Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware. Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required. Continually keep informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to: Computer Hardware systems and devices including PC LAN technology. Software operating and utility systems. Front Office and Accounts Receivable Property Management Systems. Interfaces to and from Front Office Property Management Systems and other Systems. Back Office Accounting Systems. PC and LAN based Office Automation products. Internal and External Electronic Mail / Facsimile / Scanner software and communication tools. Holidex Plus / Priority Club / Frequent Flyer Corporate databases. Point Of Sale Systems. Guest and Administration Voicemail. Call Accounting. PABX systems. Cabling. Hub / Switch Management Systems. Electronic Door Locking Computer System. Computer Virus protection. Hotel IT Security and Firewalls Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads. Maintain an up-to-date list of all computer hardware. Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency. Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions. Installs and tests corporate approved program changes to the hotel computer system(s). Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office. Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions. Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individuals can train the users. Trains the selected hotel staff to take on the major responsibilities during his/her absence. Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable. Ensures that all computer media saves and back ups are completed, documented and stored per IHG specifications. Maintains uncompromising data and physical security standards. Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system. Administer all user ID's, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries. Under the direction of the Director/Manager of Finance and Business Support, administer all back-office user ID's, passwords, security parameters and the most sensitive utility. Maintains technical and user documentation, systems report, newsletters and announcements in a neat, orderly and secure fashion. Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors. Performs special project/other duties as assigned by the Management, include but not limited to serve as a back up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support. Conduct "Self Audit" of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT. Follows up on all outstanding points from the latest EDP audit of his/her hotel. Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office. Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests Accurately and promptly fulfilling Guests requests Anticipate Guests needs Maintain a high level of knowledge which affects the Guest experience Demonstrating a 'service' attitude Taking appropriate action to resolve guest complaints Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. General Comply with the Company's Corporate Code of Conduct Familiarize yourself with the company Values and Model desired behaviour Perform tasks as directed by the manager in pursuit of the achievement of business goals Experience and Qualifications Four years of hotel experience with two years in a management capacity, or an equivalent combination of education and work experience Must speak English & knowledge of Local language is added advantage Hospitality or hotel technology experience preferred. Strong knowledge of networks, servers, cloud platforms, and cybersecurity. Experience supporting property management and hotel operating systems. Excellent leadership, planning, and problem solving skills. Strong communication and customer service abilities. Ability to manage multiple priorities in a fast paced environment. 10 King George V Street, Roseau, Dominica Corner of King George Street & Old Street , Roseau, Dominica
Software Development Manager - .Net/WEB - 50K + Bens Location: West Midlands Industry: IT Salary: £46000 - £52000 per annum + Healthcare, Pension Posted: 23/01/2016 Overview Software Development Manager role to manage a Microsoft development team, both in house developers (ASP.Net, C#, MVC) and an offshore team. Oversee a team of developers and testers while providing hands on coding for 10-20 % of the time. Responsibilities Lead and manage a team of approximately 10 developers and testers across UK/European offices. Conduct appraisals, salary reviews, training and hiring from day one. Write and maintain ASP.Net/C#/MVC code. Ensure effective systems integration testing and promote automation testing. Communicate progress to Head of IT and present reports. Manage project timelines, resources and deliverables in a dynamic environment. Technical Environment WEB Applications, ASP.Net, C#, MVC, SQL Server, HTML, JavaScript. Company British success established over 20 years, commanding a large market share. Modern office facilities with free parking located in East Midlands, commutable from Coventry, Leicester, Derby and Nottingham. Benefits Salary on offer 50K, Pension & Private Health, Training, Free parking, Cycle to Work scheme. Contact Recruiter: Jo Bevington Phone: Email: EEO Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy.
26/07/2026
Full time
Software Development Manager - .Net/WEB - 50K + Bens Location: West Midlands Industry: IT Salary: £46000 - £52000 per annum + Healthcare, Pension Posted: 23/01/2016 Overview Software Development Manager role to manage a Microsoft development team, both in house developers (ASP.Net, C#, MVC) and an offshore team. Oversee a team of developers and testers while providing hands on coding for 10-20 % of the time. Responsibilities Lead and manage a team of approximately 10 developers and testers across UK/European offices. Conduct appraisals, salary reviews, training and hiring from day one. Write and maintain ASP.Net/C#/MVC code. Ensure effective systems integration testing and promote automation testing. Communicate progress to Head of IT and present reports. Manage project timelines, resources and deliverables in a dynamic environment. Technical Environment WEB Applications, ASP.Net, C#, MVC, SQL Server, HTML, JavaScript. Company British success established over 20 years, commanding a large market share. Modern office facilities with free parking located in East Midlands, commutable from Coventry, Leicester, Derby and Nottingham. Benefits Salary on offer 50K, Pension & Private Health, Training, Free parking, Cycle to Work scheme. Contact Recruiter: Jo Bevington Phone: Email: EEO Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy.
Mid/Senior Tester (hands-on) - up to £45k Location: East Midlands Industry: IT Salary: £35000 - £45000 per annum + benefits Posted: 13/04/2021 Description Mid-Level Tester, Senior Software Tester, Test Analyst, Manual Tester, Software Tester, QA Tester, Application Tester, Senior Tester. Are you an experienced Mid-Level Tester or Senior Tester looking for your next challenge in testing? Do you enjoy being a key voice for testing and working in dynamic testing teams and environments doing hands on manual testing of web based software, applications or systems? Want to work for an industry leading specialist software house based in Derby where you will progress and be a key part of testing moving forward? We have a great opportunity for an ambitious Mid-Level Tester or Senior Software Tester with strong experience in manual software testing practises and processes. This is a superb chance for an experienced Web Tester to step up and join an exciting forward thinking establishment who are all about the technology and ultimately grow their career in progressive web based software/application testing as well as being part of the journey into test automation. You will be a key influencer in a growing test team ensuring the standard of testing is always up to speed and kept modern. Due to natural growth of the development team and project demands, this is an exciting time to join a software house at a time of expansion. We are looking for established Software Testers who above all are passionate for all things testing related. You will be working closely with fellow test colleagues, development manager, developers, dev team stakeholders, business analysts and project managers. Ideal experience to have: 3+ years experience with manual web software testing tools & SDLC (software development life cycle) Experience leading projects or test teams ISTQB or ISEB qualified Our client have a fantastic reputation and are leaders within their field. Not only are they a leading software house but also leaders within their industry who offer opportunities for career progression and growth. For experience of solid software testing and senior level duties, our client is willing to pay up to 45k & with a great package to compliment. This role is based in Derby and is easily commutable from the surrounding East Midlands and West Midlands area, Nottingham, Leicester, Loughborough, Birmingham, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an employment agency in respect of this vacancy. Recruiter: Bryn Evans Phone: Email:
26/07/2026
Full time
Mid/Senior Tester (hands-on) - up to £45k Location: East Midlands Industry: IT Salary: £35000 - £45000 per annum + benefits Posted: 13/04/2021 Description Mid-Level Tester, Senior Software Tester, Test Analyst, Manual Tester, Software Tester, QA Tester, Application Tester, Senior Tester. Are you an experienced Mid-Level Tester or Senior Tester looking for your next challenge in testing? Do you enjoy being a key voice for testing and working in dynamic testing teams and environments doing hands on manual testing of web based software, applications or systems? Want to work for an industry leading specialist software house based in Derby where you will progress and be a key part of testing moving forward? We have a great opportunity for an ambitious Mid-Level Tester or Senior Software Tester with strong experience in manual software testing practises and processes. This is a superb chance for an experienced Web Tester to step up and join an exciting forward thinking establishment who are all about the technology and ultimately grow their career in progressive web based software/application testing as well as being part of the journey into test automation. You will be a key influencer in a growing test team ensuring the standard of testing is always up to speed and kept modern. Due to natural growth of the development team and project demands, this is an exciting time to join a software house at a time of expansion. We are looking for established Software Testers who above all are passionate for all things testing related. You will be working closely with fellow test colleagues, development manager, developers, dev team stakeholders, business analysts and project managers. Ideal experience to have: 3+ years experience with manual web software testing tools & SDLC (software development life cycle) Experience leading projects or test teams ISTQB or ISEB qualified Our client have a fantastic reputation and are leaders within their field. Not only are they a leading software house but also leaders within their industry who offer opportunities for career progression and growth. For experience of solid software testing and senior level duties, our client is willing to pay up to 45k & with a great package to compliment. This role is based in Derby and is easily commutable from the surrounding East Midlands and West Midlands area, Nottingham, Leicester, Loughborough, Birmingham, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an employment agency in respect of this vacancy. Recruiter: Bryn Evans Phone: Email:
CRM & Automation Lead (FTC) Role: Campaign, CRM & HubSpot Automation Lead (3-Month FTC) Location: London Contract Type: 3-month fixed-term contract with scope to grow This is a hands-on, execution-focused contract where you'll design and activate end-to-end HubSpot lifecycle journeys, define segmentation and lead scoring logic, and build the reporting infrastructure to measure performance at every stage of the funnel. You'll sit at the intersection of data, automation, and campaign delivery, working closely with the Business Director, Data Strategy Director, and Performance Marketing Manager. The team is cross-functional and collaborative - you'll partner regularly with media planners, the analytics team, and the creative studio. The primary scope of this FTC is lifecycle automation and CRM. Should the role convert to a permanent position, responsibilities expand to include full paid media campaign management across LinkedIn, Google Ads, Meta, and programmatic channels. What you will be doing: Lifecycle Automation & CRM Design end-to-end HubSpot lifecycle journeys to improve retention, reactivation, and cross-sell performance across enterprise accounts. Build and launch HubSpot automation workflows, ensuring accurate integration with Salesforce. Define segmentation, lead scoring, and audience logic to sharpen targeting precision and MQL quality. Troubleshoot front-end marketing automation issues across landing pages, forms, and email journeys. Manage lead routing processes and ensure accurate, timely handover to sales teams. Reporting & Analytics Set up lifecycle tracking, performance dashboards, and reporting frameworks to surface clear, actionable insight. Own full-funnel reporting: pull and interpret data from GA4, HubSpot, and Salesforce to produce performance reports for internal teams and client stakeholders. Translate complex engagement and campaign data into practical recommendations that inform strategy. Validate tracking tags and pixels before new campaigns or platforms go live; coordinate fixes with analytics and development teams as required. Testing & Optimisation Maintain a structured testing and optimisation backlog; run experiments and apply learnings continuously. Identify opportunities to improve lifecycle journey performance, MQL quality, and conversion rates. Campaign Operations (Supporting Scope) Support paid media execution across LinkedIn, Google Ads, Meta, and programmatic platforms as required. Assist with campaign pacing, spend reconciliation, and creative spec delivery alongside the Performance Marketing Manager. Implement landing page updates and copy optimisations aligned with SEO best practice. Schedule and build email campaigns; QA outbound comms including webinar sequences. Collaboration Act as the day-to-day owner for campaign operations and reporting, working closely with media, analytics, and the creative studio. Communicate proactively and clearly with internal and client stakeholders across all active workstreams. What you need to be great in this role: Essential Proven hands-on experience with HubSpot - building automation workflows, managing integrations, and troubleshooting front-end issues (backend development not required). Strong GA4 proficiency: confident pulling, interpreting, and acting on analytics data to drive campaign and site improvements. Experience with Salesforce alongside HubSpot, including workflow management and integration troubleshooting. Solid Excel or Google Sheets skills, including building and maintaining reporting templates and pivot-based analysis. Experience in a B2B digital marketing environment, agency-side or client-side. Meticulous attention to detail - campaign setup, tracking, and lead routing require rigorous QA at every stage. Clear, confident communication: able to translate data and insights into recommended actions for both technical and non-technical stakeholders. Comfortable managing multiple priorities autonomously, with a pragmatic, outcomes-focused approach. Desirable Hands-on paid media experience: Google Ads, LinkedIn, Meta, and/or programmatic platforms. Familiarity with Google Tag Manager and copy-level SEO best practices. Experience with data visualisation tools. Gen AI & Agentic Thinking Proficiency with Gen AI tools relevant to digital marketing - using AI to support campaign analysis, content testing, or automation design. Experience developing personal AI-assisted workflows to improve efficiency and output quality. Agentic approach to problem-solving: able to break down complex, multi-step challenges systematically and identify clear paths forward. Ability to critically evaluate AI-generated outputs and apply sound human judgement before acting on them. Work Arrangement: Flexible working supported with reasonable adjustments available throughout the process.
26/07/2026
Full time
CRM & Automation Lead (FTC) Role: Campaign, CRM & HubSpot Automation Lead (3-Month FTC) Location: London Contract Type: 3-month fixed-term contract with scope to grow This is a hands-on, execution-focused contract where you'll design and activate end-to-end HubSpot lifecycle journeys, define segmentation and lead scoring logic, and build the reporting infrastructure to measure performance at every stage of the funnel. You'll sit at the intersection of data, automation, and campaign delivery, working closely with the Business Director, Data Strategy Director, and Performance Marketing Manager. The team is cross-functional and collaborative - you'll partner regularly with media planners, the analytics team, and the creative studio. The primary scope of this FTC is lifecycle automation and CRM. Should the role convert to a permanent position, responsibilities expand to include full paid media campaign management across LinkedIn, Google Ads, Meta, and programmatic channels. What you will be doing: Lifecycle Automation & CRM Design end-to-end HubSpot lifecycle journeys to improve retention, reactivation, and cross-sell performance across enterprise accounts. Build and launch HubSpot automation workflows, ensuring accurate integration with Salesforce. Define segmentation, lead scoring, and audience logic to sharpen targeting precision and MQL quality. Troubleshoot front-end marketing automation issues across landing pages, forms, and email journeys. Manage lead routing processes and ensure accurate, timely handover to sales teams. Reporting & Analytics Set up lifecycle tracking, performance dashboards, and reporting frameworks to surface clear, actionable insight. Own full-funnel reporting: pull and interpret data from GA4, HubSpot, and Salesforce to produce performance reports for internal teams and client stakeholders. Translate complex engagement and campaign data into practical recommendations that inform strategy. Validate tracking tags and pixels before new campaigns or platforms go live; coordinate fixes with analytics and development teams as required. Testing & Optimisation Maintain a structured testing and optimisation backlog; run experiments and apply learnings continuously. Identify opportunities to improve lifecycle journey performance, MQL quality, and conversion rates. Campaign Operations (Supporting Scope) Support paid media execution across LinkedIn, Google Ads, Meta, and programmatic platforms as required. Assist with campaign pacing, spend reconciliation, and creative spec delivery alongside the Performance Marketing Manager. Implement landing page updates and copy optimisations aligned with SEO best practice. Schedule and build email campaigns; QA outbound comms including webinar sequences. Collaboration Act as the day-to-day owner for campaign operations and reporting, working closely with media, analytics, and the creative studio. Communicate proactively and clearly with internal and client stakeholders across all active workstreams. What you need to be great in this role: Essential Proven hands-on experience with HubSpot - building automation workflows, managing integrations, and troubleshooting front-end issues (backend development not required). Strong GA4 proficiency: confident pulling, interpreting, and acting on analytics data to drive campaign and site improvements. Experience with Salesforce alongside HubSpot, including workflow management and integration troubleshooting. Solid Excel or Google Sheets skills, including building and maintaining reporting templates and pivot-based analysis. Experience in a B2B digital marketing environment, agency-side or client-side. Meticulous attention to detail - campaign setup, tracking, and lead routing require rigorous QA at every stage. Clear, confident communication: able to translate data and insights into recommended actions for both technical and non-technical stakeholders. Comfortable managing multiple priorities autonomously, with a pragmatic, outcomes-focused approach. Desirable Hands-on paid media experience: Google Ads, LinkedIn, Meta, and/or programmatic platforms. Familiarity with Google Tag Manager and copy-level SEO best practices. Experience with data visualisation tools. Gen AI & Agentic Thinking Proficiency with Gen AI tools relevant to digital marketing - using AI to support campaign analysis, content testing, or automation design. Experience developing personal AI-assisted workflows to improve efficiency and output quality. Agentic approach to problem-solving: able to break down complex, multi-step challenges systematically and identify clear paths forward. Ability to critically evaluate AI-generated outputs and apply sound human judgement before acting on them. Work Arrangement: Flexible working supported with reasonable adjustments available throughout the process.
About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary A SRE platform team is responsible to build and maintain a platform for other teams to use. The platform can support the development, deployment, and operations of software applications. Platform teams may also be called SRE specialists. Optimize the software delivery process: Platform teams can simplify how developers interact with infrastructure, streamline onboarding, and make testing and development faster The Software Engineer will play a key role in the Sophos development process by facilitating, managing, communicating, and automating tasks for the deployment and configuration of continuous feature builds for multiple development teams. By leveraging knowledge and expertise in the development and deployment of SaaS applications and microservices hosted in the cloud, the SRE engineer will streamline the process of quick and frequent automated builds, managing the public endpoints API's and help elevate the Sophos development process to the next level of agility. As a member of the Sophos SRE team, you will work closely with Senior software engineers and Product Managers to design and build the foundational toolset and capabilities that allow Sophos developers to quickly bring new features to market. What You Will Do Build new product/ Customizing terraform automations using Java technologies. Carry out the analysis, design, and implementation of new features across the Java Backend software stack, leveraging modern design patterns. Address defects within well-defined SLAs to ensure that our customers stay happy. Build features and modules using Java, Spring Boot, Microservices & AWS. Write automated unit and integration tests to execute within CI/CD pipelines & terraform in Platform code. Will be part of platform/ could implementing for the Infrastructure as a Service (IAAS) using Docker & Kubernetes. Take pride in authorship of code and hold your teammates to equally high standards. Work with best of breed Cloud technologies. Learn new technologies and skills and apply them to your work. Work in an Agile environment, releasing software frequently. What You Will Bring 1-2 years of development experience in Java, Spring Boot, Microservices & AWS. Strong understanding of APIs development principles, including concepts on design Patterns, problem solving, Data structures, Should have fare understanding / experience in product development area. Should have knowledge of CICD pipelines - Dockers, Kubernetes, Jenkins, Should have worked on complete SDLC. What's Great About Sophos? Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos
26/07/2026
Full time
About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary A SRE platform team is responsible to build and maintain a platform for other teams to use. The platform can support the development, deployment, and operations of software applications. Platform teams may also be called SRE specialists. Optimize the software delivery process: Platform teams can simplify how developers interact with infrastructure, streamline onboarding, and make testing and development faster The Software Engineer will play a key role in the Sophos development process by facilitating, managing, communicating, and automating tasks for the deployment and configuration of continuous feature builds for multiple development teams. By leveraging knowledge and expertise in the development and deployment of SaaS applications and microservices hosted in the cloud, the SRE engineer will streamline the process of quick and frequent automated builds, managing the public endpoints API's and help elevate the Sophos development process to the next level of agility. As a member of the Sophos SRE team, you will work closely with Senior software engineers and Product Managers to design and build the foundational toolset and capabilities that allow Sophos developers to quickly bring new features to market. What You Will Do Build new product/ Customizing terraform automations using Java technologies. Carry out the analysis, design, and implementation of new features across the Java Backend software stack, leveraging modern design patterns. Address defects within well-defined SLAs to ensure that our customers stay happy. Build features and modules using Java, Spring Boot, Microservices & AWS. Write automated unit and integration tests to execute within CI/CD pipelines & terraform in Platform code. Will be part of platform/ could implementing for the Infrastructure as a Service (IAAS) using Docker & Kubernetes. Take pride in authorship of code and hold your teammates to equally high standards. Work with best of breed Cloud technologies. Learn new technologies and skills and apply them to your work. Work in an Agile environment, releasing software frequently. What You Will Bring 1-2 years of development experience in Java, Spring Boot, Microservices & AWS. Strong understanding of APIs development principles, including concepts on design Patterns, problem solving, Data structures, Should have fare understanding / experience in product development area. Should have knowledge of CICD pipelines - Dockers, Kubernetes, Jenkins, Should have worked on complete SDLC. What's Great About Sophos? Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos
Principal, Agile Delivery Manager- Digital Workplace The Principal is responsible for defining the strategy and leading the implementation of their specialism across delivery teams in Digital Workplace, the department and customers. The roles core focus is to enable engineering teams to operate as efficiently and effectively as possible in line with and in order to deliver maximum value to our business. The Principal is responsible for leading delivery teams, working cross functionally across the department and with the business to implement and develop standards, foster a unified approach, and leverage agile values, principles, and practices. The role facilitates an environment conducive to the success of engineering teams and is accountable for the strategy and delivery of their specific departmental and business strategies. The role constantly innovates and leads the creation of a product and delivery mindset, ensuring high levels of engagement, effective adoption of business change with internal teams, business stakeholders and external partners. Accountabilities & Responsibilities Lead and take ownership of complex, cross-functional IT delivery programs across multiple squads, ensuring alignment with organisational technology strategies and objectives. Manage Agile delivery processes, balancing flexibility with necessary controls to ensure on-time, within-scope delivery of IT solutions that meet business value and technical outcomes. Empower teams to collaborate, adapt, and drive delivery efficiency while maintaining a focus on delivering high-impact technology solutions. Build and manage relationships with senior IT and business stakeholders, instilling a Product mindset, and ensuring clear communication on delivery goals, progress, risks, and outcomes. Effectively manage expectations and ensure alignment on scope, timelines, and key milestones, with a primary focus on Agile delivery and secondary considerations for Waterfall structures when required. Lead by example, mentoring and coaching team members on Agile delivery best practices, continuous improvement, and Agile maturity. Foster a culture of collaboration, self-organisation, and agility, while maintaining flexibility to apply Waterfall techniques where necessary for certain IT projects with more rigid requirements. Identify and implement improvements to Agile delivery practices across multiple squads, enabling the scaling of Agile methods to achieve efficiency and effectiveness at the departmental level. Ensure that practices such as Scrum, Kanban, and continuous delivery are adapted and optimised to fit the complexity of large-scale IT delivery efforts, driving cross-team collaboration, consistency, and high-quality output. Ensure all aspects of delivery governance are met, focusing primarily on Agile frameworks. This includes managing stage gates, budgets, financial controls, steering group presentations, service design, and service transition as needed in hybrid or large-scale IT projects. Proactively identify, assess, and manage delivery risks and dependencies across multiple IT teams. Facilitate the preparation of business cases for IT projects, focusing on clearly articulating scope, benefits, costs, and risk mitigation strategies. Develop timelines, delivery models, and resource allocation plans that prioritise Agile methods. Knowledge, Skills, Experience & Qualifications Education and Qualifications The Delivery Manager must possess proven experience in delivering complex initiatives across the full spectrum of Digital Workplace capabilities. This includes technologies and tools such as Microsoft 365, M365 Copilot, Robotic Process Automation (RPA), digital devices (end user devices such as laptops and mobile devices). The role requires managing both projects and BAU activities that span critical areas like desktop services, M365 platforms, Entra ID, email hygiene, SharePoint storage, Microsoft Teams telephony, and overall cloud infrastructure security. In addition to technical delivery, the position demands strategic oversight and cross-functional collaboration to ensure seamless integration and adoption of Digital Workplace solutions. Expert understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.), with significant experience in leading complex, cross-functional technology delivery programs and projects, ensuring alignment with business strategies and objectives. In-depth knowledge of Waterfall and hybrid adaptive delivery and governance frameworks, enabling the integration of these practices within Agile delivery to meet organisational needs and balance flexibility with necessary controls. Excellent leadership and communication skills, enabling strong engagement with senior stakeholders across business and technical teams. Skilled in translating complex project information to both technical and non-technical audiences. Experience in risk and dependency management, proactively identifying and mitigating delivery risks across multiple teams. Expertise in stakeholder management and expectation setting, ensuring clear communication on project scope, timelines, and progress, balancing Agile flexibility with the organisational need for control and visibility. Extensive experience in Agile delivery, with a strong track record of leading complex, cross-functional programs and projects. Proven success in managing multiple teams, driving delivery outcomes, and collaborating with senior stakeholders. Proven experience in managing and scaling Agile practices across an organisation, with a deep understanding of how to apply Agile frameworks to ensure efficiency and effectiveness, especially in large, enterprise-level technology transformations. Experience in managing and resolving risks, dependencies, and issues at an enterprise level, using both Agile and Waterfall methodologies to ensure project success. Experience in large-scale, cross-functional delivery and the ability to navigate complexity in enterprise environments, managing multiple teams and integrating Agile methods across diverse functions. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum). An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
26/07/2026
Full time
Principal, Agile Delivery Manager- Digital Workplace The Principal is responsible for defining the strategy and leading the implementation of their specialism across delivery teams in Digital Workplace, the department and customers. The roles core focus is to enable engineering teams to operate as efficiently and effectively as possible in line with and in order to deliver maximum value to our business. The Principal is responsible for leading delivery teams, working cross functionally across the department and with the business to implement and develop standards, foster a unified approach, and leverage agile values, principles, and practices. The role facilitates an environment conducive to the success of engineering teams and is accountable for the strategy and delivery of their specific departmental and business strategies. The role constantly innovates and leads the creation of a product and delivery mindset, ensuring high levels of engagement, effective adoption of business change with internal teams, business stakeholders and external partners. Accountabilities & Responsibilities Lead and take ownership of complex, cross-functional IT delivery programs across multiple squads, ensuring alignment with organisational technology strategies and objectives. Manage Agile delivery processes, balancing flexibility with necessary controls to ensure on-time, within-scope delivery of IT solutions that meet business value and technical outcomes. Empower teams to collaborate, adapt, and drive delivery efficiency while maintaining a focus on delivering high-impact technology solutions. Build and manage relationships with senior IT and business stakeholders, instilling a Product mindset, and ensuring clear communication on delivery goals, progress, risks, and outcomes. Effectively manage expectations and ensure alignment on scope, timelines, and key milestones, with a primary focus on Agile delivery and secondary considerations for Waterfall structures when required. Lead by example, mentoring and coaching team members on Agile delivery best practices, continuous improvement, and Agile maturity. Foster a culture of collaboration, self-organisation, and agility, while maintaining flexibility to apply Waterfall techniques where necessary for certain IT projects with more rigid requirements. Identify and implement improvements to Agile delivery practices across multiple squads, enabling the scaling of Agile methods to achieve efficiency and effectiveness at the departmental level. Ensure that practices such as Scrum, Kanban, and continuous delivery are adapted and optimised to fit the complexity of large-scale IT delivery efforts, driving cross-team collaboration, consistency, and high-quality output. Ensure all aspects of delivery governance are met, focusing primarily on Agile frameworks. This includes managing stage gates, budgets, financial controls, steering group presentations, service design, and service transition as needed in hybrid or large-scale IT projects. Proactively identify, assess, and manage delivery risks and dependencies across multiple IT teams. Facilitate the preparation of business cases for IT projects, focusing on clearly articulating scope, benefits, costs, and risk mitigation strategies. Develop timelines, delivery models, and resource allocation plans that prioritise Agile methods. Knowledge, Skills, Experience & Qualifications Education and Qualifications The Delivery Manager must possess proven experience in delivering complex initiatives across the full spectrum of Digital Workplace capabilities. This includes technologies and tools such as Microsoft 365, M365 Copilot, Robotic Process Automation (RPA), digital devices (end user devices such as laptops and mobile devices). The role requires managing both projects and BAU activities that span critical areas like desktop services, M365 platforms, Entra ID, email hygiene, SharePoint storage, Microsoft Teams telephony, and overall cloud infrastructure security. In addition to technical delivery, the position demands strategic oversight and cross-functional collaboration to ensure seamless integration and adoption of Digital Workplace solutions. Expert understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.), with significant experience in leading complex, cross-functional technology delivery programs and projects, ensuring alignment with business strategies and objectives. In-depth knowledge of Waterfall and hybrid adaptive delivery and governance frameworks, enabling the integration of these practices within Agile delivery to meet organisational needs and balance flexibility with necessary controls. Excellent leadership and communication skills, enabling strong engagement with senior stakeholders across business and technical teams. Skilled in translating complex project information to both technical and non-technical audiences. Experience in risk and dependency management, proactively identifying and mitigating delivery risks across multiple teams. Expertise in stakeholder management and expectation setting, ensuring clear communication on project scope, timelines, and progress, balancing Agile flexibility with the organisational need for control and visibility. Extensive experience in Agile delivery, with a strong track record of leading complex, cross-functional programs and projects. Proven success in managing multiple teams, driving delivery outcomes, and collaborating with senior stakeholders. Proven experience in managing and scaling Agile practices across an organisation, with a deep understanding of how to apply Agile frameworks to ensure efficiency and effectiveness, especially in large, enterprise-level technology transformations. Experience in managing and resolving risks, dependencies, and issues at an enterprise level, using both Agile and Waterfall methodologies to ensure project success. Experience in large-scale, cross-functional delivery and the ability to navigate complexity in enterprise environments, managing multiple teams and integrating Agile methods across diverse functions. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum). An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Due to growth within our security engineering department we are now looking for a Principal Information Security Engineer to join the team. The role will support the Senior Information Security Engineering Manager by providing technical leadership and oversight across the Information Security Engineering team. This role is responsible for the day-to-day technical execution by our security engineering team, ensuring that project engagements are delivered to a high standard and support activities are dealt with in line with organisational SLAs. You will act as the team's primary technical lead and escalation point, driving efficiency, validating designs, and ensuring that all engineering outputs remain consistent and aligned with the security strategy. The key responsibilities of the role are: Act as the primary technical escalation point for the team, providing hands-on guidance and decision-making for complex technical challenges. Oversee the day-to-day execution of security engineering, ensuring that BAU work is delivered to high standards and that all team SLAs are consistently met. Ensure the quality and consistency of engineering outputs, specifically for project engagements, technical tasks, and documentation, ensuring they align with established security standards. Support the technical delivery of our security tooling roadmap, helping to bridge the gap between high-level strategic objectives and operational outcomes. Work closely with the Information Security Architecture team to validate design concepts, ensuring solutions are robust, scalable, and fit for our enterprise environment. Collaborate with the Information Security Operations team to drive operational efficiency, quality improvements, and the seamless integration of security controls across the estate. Provide technical leadership and mentoring to the engineering team, ensuring they have the support and direction needed to deliver secure, automated, and effective solutions Technical Skills: Demonstrable experience implementing enterprise security platforms Strong hands-on experience with of Microsoft security stack Strong hands-on experience using, managing, and securing diverse end-user compute environments, including Windows, MacOS, Linux, and mobile device platforms. Knowledge/experience working with firewalls and cloud security solutions is highly advantageous Deep understanding of Information Security solutions e.g. email / web gateways, Privileged Account Management (PAM), Identity Governance and Administration (IGA), Security Information and Event Management (SIEM), Endpoint protection Strong understanding and knowledge of Information Security risk management tools and techniques. Awareness of Information Security control standards and frameworks Knowledge/experience working with firewalls and cloud security solutions is highly advantageous. Knowledge/experience working with firewalls is highly advantageous Experience of Cloud security solutions and standards is highly advantageous Hands-on experience with automation and scripting highly desirable Competence, knowledge and skills Competence Experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST etc. 5 years' experience in an Information Security role gained in a financial services or e-commerce environment is preferred Knowledge & Skills Significant experience in the area of Information Technology (IT) security Strong knowledge of core IT and networking concepts Well versed in IT security capabilities, framework and concepts Extensive experience implementing industry-standard IT security platforms Strong ownership of tasks, attention to detail and following through to conclusion Ability to challenge approach, strategy and implementation to ensure Information Security is consistently considered and improved Ability to work under own initiative to plan and communicate effectively with colleagues and customers Structured, self-starting, flexible and enjoy working in fast-paced environments Effective communication skills, both written and verbal Ability to plan, organise and follow through on assigned tasks and complete with little or no prompting from management Excellent attention to detail Attained or working towards CISSP certification About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000customers trust us to manage more than £121.5billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer 26days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
26/07/2026
Full time
Due to growth within our security engineering department we are now looking for a Principal Information Security Engineer to join the team. The role will support the Senior Information Security Engineering Manager by providing technical leadership and oversight across the Information Security Engineering team. This role is responsible for the day-to-day technical execution by our security engineering team, ensuring that project engagements are delivered to a high standard and support activities are dealt with in line with organisational SLAs. You will act as the team's primary technical lead and escalation point, driving efficiency, validating designs, and ensuring that all engineering outputs remain consistent and aligned with the security strategy. The key responsibilities of the role are: Act as the primary technical escalation point for the team, providing hands-on guidance and decision-making for complex technical challenges. Oversee the day-to-day execution of security engineering, ensuring that BAU work is delivered to high standards and that all team SLAs are consistently met. Ensure the quality and consistency of engineering outputs, specifically for project engagements, technical tasks, and documentation, ensuring they align with established security standards. Support the technical delivery of our security tooling roadmap, helping to bridge the gap between high-level strategic objectives and operational outcomes. Work closely with the Information Security Architecture team to validate design concepts, ensuring solutions are robust, scalable, and fit for our enterprise environment. Collaborate with the Information Security Operations team to drive operational efficiency, quality improvements, and the seamless integration of security controls across the estate. Provide technical leadership and mentoring to the engineering team, ensuring they have the support and direction needed to deliver secure, automated, and effective solutions Technical Skills: Demonstrable experience implementing enterprise security platforms Strong hands-on experience with of Microsoft security stack Strong hands-on experience using, managing, and securing diverse end-user compute environments, including Windows, MacOS, Linux, and mobile device platforms. Knowledge/experience working with firewalls and cloud security solutions is highly advantageous Deep understanding of Information Security solutions e.g. email / web gateways, Privileged Account Management (PAM), Identity Governance and Administration (IGA), Security Information and Event Management (SIEM), Endpoint protection Strong understanding and knowledge of Information Security risk management tools and techniques. Awareness of Information Security control standards and frameworks Knowledge/experience working with firewalls and cloud security solutions is highly advantageous. Knowledge/experience working with firewalls is highly advantageous Experience of Cloud security solutions and standards is highly advantageous Hands-on experience with automation and scripting highly desirable Competence, knowledge and skills Competence Experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST etc. 5 years' experience in an Information Security role gained in a financial services or e-commerce environment is preferred Knowledge & Skills Significant experience in the area of Information Technology (IT) security Strong knowledge of core IT and networking concepts Well versed in IT security capabilities, framework and concepts Extensive experience implementing industry-standard IT security platforms Strong ownership of tasks, attention to detail and following through to conclusion Ability to challenge approach, strategy and implementation to ensure Information Security is consistently considered and improved Ability to work under own initiative to plan and communicate effectively with colleagues and customers Structured, self-starting, flexible and enjoy working in fast-paced environments Effective communication skills, both written and verbal Ability to plan, organise and follow through on assigned tasks and complete with little or no prompting from management Excellent attention to detail Attained or working towards CISSP certification About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000customers trust us to manage more than £121.5billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer 26days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Application Support ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR215Willis Re is expanding it's Global business in 2026 and developing its own applications whilst leveraging industry leading business applications to support business operation and growth.The Application Support Manager is a key role and is accountable for the operational support, stability, performance, availability and continual improvement of the organisation's Front Office applications.The role is responsible for the full application delivery lifecycle is managed effectively and in accordance with agreed service levels and business expectations. The role acts as the primary interface between the business, technology teams and third-party suppliers to ensure the Front Office application services remain secure, compliant and aligned to business objectives. Key Responsibilities Provide key stakeholder ownership for Front Office Application Support and liaise with the Support function to manage the application through the full lifecycle whilst ensuring all issues are addressed in a timely manner. Own the operational support and service performance of the Front Office business-critical applications. Ensure applications are stable, available, secure, performant, and fit for business use. Maintain clear ownership of application support processes, escalation paths, service documentation, and operational procedures. Ensure application services are delivered in line with agreed SLAs, OLAs, KPIs, and business expectations. Work with business stakeholders to understand application usage, business criticality, and operational risk. Maintain visibility of application dependencies, including infrastructure, databases, integrations, APIs, third-party services, and downstream systems. 2. Incident and Major Incident Management Lead resolution of application incidents, acting as the senior escalation point and coordinating teams, vendors, service desk, and business users to minimise disruption. Ensure incidents are logged, prioritised, resolved, and communicated effectively, with timely business updates during service disruption. Support major incident processes, including impact assessment, stakeholder updates, post-incident reviews, and service improvement actions. 3. Defect/ Problem Management Lead the analysis and remediation of recurring or high-impact issues, ensuring root cause analysis and corrective actions are completed. Track known errors, workarounds, remediation plans, and incident trends to reduce repeat failures and service risk. Work with technical teams and vendors to deliver long-term fixes and maintain records through governance forums. 4. Change, Release, and Deployment Support Ensure application changes are assessed, tested, approved, and implemented through agreed change processes. Assess operational readiness for releases, upgrades, patches, and deployments, including documentation and rollback planning. Represent support in change forums, coordinate release communications, and support post-implementation reviews. 5. Application Monitoring and Service Performance Provide oversight of application monitoring for availability, performance, capacity, alerts, and transaction health. Use dashboards, service reports, and operational metrics to identify risks, degradation, and improvement opportunities. Work with technical teams to resolve performance bottlenecks and improve monitoring, logging, observability, and reporting. 6. Leadership and Management Contribute to the development of the Application Support team, contributing to setting standards, processes and performance expectations. Manage escalations, and matrix orientated team capability through reviews, coaching, and training plans where applicable in close collaboration with mangers and the leadership team. Build a customer-focused, accountable support culture and promote collaboration across technology and business teams. 7. Stakeholder and Business Relationship Management Act as the primary operational contact for business stakeholders, application owners, and senior management. Translate technical issues into clear business impact, providing regular updates on performance, risks, incidents, and changes. Facilitate service reviews, manage expectations during disruption, and use feedback to improve support services. 8. Supplier and Vendor Management Assist with managing vendors and support providers to ensure contractual service obligations, SLAs, and KPIs are met. Provide insight in supplier reviews, escalations, and performance improvement discussions, challenging poor performance where required. Support renewals, license reviews, commercial evaluations, and ensure vendor dependencies and escalation paths are documented. 9. Governance, Risk, and Compliance Ensure application support complies with IT policies, security standards, audit requirements, and regulatory obligations. Maintain operational controls for access, change, incidents, releases, service continuity, and compliance reporting. Manage risks, audit evidence, remediation actions, access reviews, vulnerabilities, and governance escalations. 10. Application Lifecycle and Documentation Oversee the development and maintenance of accurate runbooks, knowledge articles, support models, dependency maps, and escalation procedures. Support lifecycle planning for features, upgrades, patching, rationalisation, migration, retirement, and end-of-support risks. Ensure new and changed applications are supportable, documented, monitored, and operationally ready for live service. 11. Service Reporting and Operational Governance Produce service reports covering incidents, SLA performance, availability, changes, problems, risks, and improvements. Provide clear insight, dashboards, and management information to support service decisions and prioritisation. Support service reviews, governance forums, and action tracking through to completion. 12. Continuous Improvement and Automation Identify opportunities to improve service quality, efficiency, stability, automation, and user experience. Reduce avoidable incidents through proactive maintenance, knowledge management, tooling, training, and problem resolution. Promote continual improvement, operational maturity, application modernisation, and industry best practice. 13. Business Continuity and Disaster Recovery Ensure supported applications have appropriate continuity, recovery, and operational resilience arrangements. Maintain recovery objectives, recovery procedures, business impact requirements, and tested support readiness. Support disaster recovery testing, continuity planning, resilience exercises, and post-change plan reviews. About You Core Skills & Experience Essential : Degree in IT, Computer Science or equivalent experience; ITIL Foundation Certification, Desirable : ITIL Managing Professional, Microsoft Azure, AWS, Agile or Scrum certifications. Experience Proven experience in Application Development, Application Support, or IT Operations role Experience leading technical support teams. Experience supporting business-critical enterprise applications. Proven supplier and stakeholder management skills Experience of supporting trading applications/ high value applications About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimize risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship-driven, transparent and outcome-focused. At the heart of Willis Re is a focus on delivering the most cutting-edge analytical solutions to enable more informed, better decision-making for risk selection, portfolio optimization, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognized technical expertise from WTW's Insurance Consulting & Technology business including their advanced modeling and analytical capabilities. Alongside this will be WTW's Research Network, an award-winning business supporting and influencing science to improve the understanding and quantification of risk.Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at
26/07/2026
Full time
Application Support ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR215Willis Re is expanding it's Global business in 2026 and developing its own applications whilst leveraging industry leading business applications to support business operation and growth.The Application Support Manager is a key role and is accountable for the operational support, stability, performance, availability and continual improvement of the organisation's Front Office applications.The role is responsible for the full application delivery lifecycle is managed effectively and in accordance with agreed service levels and business expectations. The role acts as the primary interface between the business, technology teams and third-party suppliers to ensure the Front Office application services remain secure, compliant and aligned to business objectives. Key Responsibilities Provide key stakeholder ownership for Front Office Application Support and liaise with the Support function to manage the application through the full lifecycle whilst ensuring all issues are addressed in a timely manner. Own the operational support and service performance of the Front Office business-critical applications. Ensure applications are stable, available, secure, performant, and fit for business use. Maintain clear ownership of application support processes, escalation paths, service documentation, and operational procedures. Ensure application services are delivered in line with agreed SLAs, OLAs, KPIs, and business expectations. Work with business stakeholders to understand application usage, business criticality, and operational risk. Maintain visibility of application dependencies, including infrastructure, databases, integrations, APIs, third-party services, and downstream systems. 2. Incident and Major Incident Management Lead resolution of application incidents, acting as the senior escalation point and coordinating teams, vendors, service desk, and business users to minimise disruption. Ensure incidents are logged, prioritised, resolved, and communicated effectively, with timely business updates during service disruption. Support major incident processes, including impact assessment, stakeholder updates, post-incident reviews, and service improvement actions. 3. Defect/ Problem Management Lead the analysis and remediation of recurring or high-impact issues, ensuring root cause analysis and corrective actions are completed. Track known errors, workarounds, remediation plans, and incident trends to reduce repeat failures and service risk. Work with technical teams and vendors to deliver long-term fixes and maintain records through governance forums. 4. Change, Release, and Deployment Support Ensure application changes are assessed, tested, approved, and implemented through agreed change processes. Assess operational readiness for releases, upgrades, patches, and deployments, including documentation and rollback planning. Represent support in change forums, coordinate release communications, and support post-implementation reviews. 5. Application Monitoring and Service Performance Provide oversight of application monitoring for availability, performance, capacity, alerts, and transaction health. Use dashboards, service reports, and operational metrics to identify risks, degradation, and improvement opportunities. Work with technical teams to resolve performance bottlenecks and improve monitoring, logging, observability, and reporting. 6. Leadership and Management Contribute to the development of the Application Support team, contributing to setting standards, processes and performance expectations. Manage escalations, and matrix orientated team capability through reviews, coaching, and training plans where applicable in close collaboration with mangers and the leadership team. Build a customer-focused, accountable support culture and promote collaboration across technology and business teams. 7. Stakeholder and Business Relationship Management Act as the primary operational contact for business stakeholders, application owners, and senior management. Translate technical issues into clear business impact, providing regular updates on performance, risks, incidents, and changes. Facilitate service reviews, manage expectations during disruption, and use feedback to improve support services. 8. Supplier and Vendor Management Assist with managing vendors and support providers to ensure contractual service obligations, SLAs, and KPIs are met. Provide insight in supplier reviews, escalations, and performance improvement discussions, challenging poor performance where required. Support renewals, license reviews, commercial evaluations, and ensure vendor dependencies and escalation paths are documented. 9. Governance, Risk, and Compliance Ensure application support complies with IT policies, security standards, audit requirements, and regulatory obligations. Maintain operational controls for access, change, incidents, releases, service continuity, and compliance reporting. Manage risks, audit evidence, remediation actions, access reviews, vulnerabilities, and governance escalations. 10. Application Lifecycle and Documentation Oversee the development and maintenance of accurate runbooks, knowledge articles, support models, dependency maps, and escalation procedures. Support lifecycle planning for features, upgrades, patching, rationalisation, migration, retirement, and end-of-support risks. Ensure new and changed applications are supportable, documented, monitored, and operationally ready for live service. 11. Service Reporting and Operational Governance Produce service reports covering incidents, SLA performance, availability, changes, problems, risks, and improvements. Provide clear insight, dashboards, and management information to support service decisions and prioritisation. Support service reviews, governance forums, and action tracking through to completion. 12. Continuous Improvement and Automation Identify opportunities to improve service quality, efficiency, stability, automation, and user experience. Reduce avoidable incidents through proactive maintenance, knowledge management, tooling, training, and problem resolution. Promote continual improvement, operational maturity, application modernisation, and industry best practice. 13. Business Continuity and Disaster Recovery Ensure supported applications have appropriate continuity, recovery, and operational resilience arrangements. Maintain recovery objectives, recovery procedures, business impact requirements, and tested support readiness. Support disaster recovery testing, continuity planning, resilience exercises, and post-change plan reviews. About You Core Skills & Experience Essential : Degree in IT, Computer Science or equivalent experience; ITIL Foundation Certification, Desirable : ITIL Managing Professional, Microsoft Azure, AWS, Agile or Scrum certifications. Experience Proven experience in Application Development, Application Support, or IT Operations role Experience leading technical support teams. Experience supporting business-critical enterprise applications. Proven supplier and stakeholder management skills Experience of supporting trading applications/ high value applications About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimize risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship-driven, transparent and outcome-focused. At the heart of Willis Re is a focus on delivering the most cutting-edge analytical solutions to enable more informed, better decision-making for risk selection, portfolio optimization, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognized technical expertise from WTW's Insurance Consulting & Technology business including their advanced modeling and analytical capabilities. Alongside this will be WTW's Research Network, an award-winning business supporting and influencing science to improve the understanding and quantification of risk.Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at