257 jobs found

Lead Software Developer - d365, CRM, CE We're looking for an experienced Senior Dynamics 365 CE Engineer/Technical Lead to join a forward-thinking organisation delivering impactful, enterprise-scale solutions. This is a key role combining hands-on engineering, technical leadership, and team management, ideal for someone passionate about building high-quality Dynamics platforms. Working in a fully remote environment, you'll play a central role in shaping Dynamics 365 CE solutions, guiding engineers, and ensuring delivery excellence across a range of exciting programmes. You will be responsible for the following: Design, customise and extend Dynamics 365 CE/Dataverse solutions Develop and review C#/.NET plugins and custom workflow activities Provide technical leadership and direction to developers and data engineers Manage and oversee Dynamics solutions across environments (managed & unmanaged) Ensure code quality through reviews, governance, and engineering standards Identify and escalate technical risks, constraints, and platform limitations Support and guide teams on integration patterns and data interactions Line manage engineers, including performance management, mentoring, and feedback Collaborate with business stakeholders, delivery teams, and third parties Contribute to delivery within Agile teams using Azure DevOps The ideal candidate will have the following skills and experience: Strong hands-on experience with Dynamics 365 CE/Dataverse customisation and extensibility Deep understanding of the Dynamics 365 CE product roadmap and deprecation cycles Proven expertise in C#/.NET development within Dynamics environments Experience managing solution life cycles across multiple environments Ability to review and assure technical designs and code quality Strong understanding of integration patterns and data interactions Demonstrated experience leading and line managing engineers Excellent stakeholder engagement and communication skills Experience working in Agile environments with Azure DevOps Integration with data platforms using SSIS or Azure Data Factory Experience with Azure services such as: Azure Functions Service Bus Application Insights The role is remote - fantastic working environment - excellent benefits Please send CVs for more information - Lead Software Developer - d365, CRM, CE

Salary: £63,342 - 69,000 per year Requirements Strong experience with Azure Integration Services components. Proven ability to build reliable, high-performance integrations. Strong SQL and T-SQL development experience. Experience with Azure DevOps, CI/CD and Infrastructure as Code. Good knowledge of integration patterns, API design principles and industry best practices. Experience developing and supporting applications using C# / .NET technologies. Understanding of data transformation and mapping techniques, including tools such as XSLT and Liquid. Exposure to Microsoft Power Platform and reporting / visualisation tools. Experience contributing to the modernisation and migration of legacy integration platforms and services. Responsibilities Build and support reliable, secure and high-performance integrations on the Microsoft Azure platform. Develop integration solutions using Azure Integration Services with a strong emphasis on resilience, performance, observability and automation. Develop end-to-end integration solutions using Azure Logic Apps, Azure Functions, Service Bus, Event Grid, API Management, and Data Factory. Build integrations across enterprise platforms including Dynamics 365, legacy systems and third-party services. Implement monitoring and alerting using Azure Monitor and Application Insights. Build secure integrations using private endpoints, VNets and Azure Key Vault. Develop CI/CD pipelines using Azure DevOps and YAML. Develop SQL queries, stored procedures and data processes to support integrations. Produce clear integration documentation and support runbooks. Technologies API Azure C# CI/CD DevOps Support Liquid Microsoft Power Platform SQL Office 365 ASP.NET Cloud Security Benefits Inclusive experience with benefits and wellbeing programmes. Flexible working opportunities for many roles. Strong learning and development support, including training programmes, professional qualifications and tailored leadership development journeys. Subject to DBS check. Last updated 25 week of 2026

Scrumconnect Limited in Coventry is seeking a Senior D365 Developer for a hands-on role within a digital delivery program. You will focus on Microsoft Dynamics 365 and Power Platform solutions, collaborating with stakeholders and multidisciplinary teams. The ideal candidate will have strong technical abilities, experience in Azure DevOps, and a commitment to diversity and inclusion. Active SC clearance is required, and successful candidates must be available to start in June 2026.

Coventry, United Kingdom Posted on 21/05/2026 Scrumconnect Consulting is a multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals - more than forty percent of whom are women - we are committed to building inclusive, diverse teams that reflect the communities we serve. Role Overview A senior hands on development role within a fast paced digital delivery programme, specialising in Microsoft Dynamics 365 and Power Platform. You will build, configure, and extend D365 solutions while working closely with business stakeholders, product owners, and multidisciplinary delivery teams to deliver high quality digital services. As a SFIA Level 4 Senior D365 Developer, you will take ownership of development tasks across the Microsoft Dynamics 365 and Power Platform ecosystem - with a particular focus on Power Pages and Azure DevOps - while working autonomously and supporting less experienced colleagues where required. This role requires strong technical capability combined with excellent communication skills. You will be expected to translate technical concepts into clear business language, proactively manage delivery activities, and raise risks or blockers early to ensure smooth programme delivery. Engagement: Inside IR35 End Date: 17 November 2026 Contract Duration: Approximately 5.5 months The successful candidate must be available to start in June 2026 and commit to the full contract duration. Active SC clearance is mandatory at the point of application. Sponsorship is not available. Applications without active SC clearance will not be considered. Key Responsibilities D365 & Power Platform Development Design, build, configure, and extend Dynamics 365 solutions and Power Platform components Develop and maintain Power Pages solutions and external-facing portals Deliver scalable and maintainable solutions aligned to business and user requirements Manage tickets, user stories, and delivery tasks through Azure DevOps boards Support sprint planning, backlog refinement, stand ups, and retrospectives Maintain accurate work item updates and delivery progress Stakeholder Communication Translate technical concepts into clear, accessible language for business stakeholders Provide proactive updates on delivery progress, dependencies, risks, and blockers Collaborate effectively with multidisciplinary delivery teams Technical Leadership Work autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Proactively identify and elevate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Strong hands on experience with Microsoft Dynamics 365 development and configuration Experience designing and developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Board and ticket management Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance at the point of application Microsoft Certified: Power Platform or Dynamics 365 certifications Knowledge of GDS standards and accessibility requirements Experience configuring CI/CD pipelines in Azure DevOps Microsoft Dynamics 365 Power Pages Power Apps Power Automate Dataverse SFIA Level 4 Expectations Work with minimal supervision Own and manage delivery workstreams Influence technical decisions and delivery direction Communicate effectively with technical and non-technical stakeholders Proactively manage risks and dependencies Support and mentor junior colleagues Maintain accountability for delivery quality Ways of Working Agile Mindset Comfortable working within Agile delivery environments with evolving requirements and rapid iteration cycles. Proactive Delivery Ownership Able to manage workload independently, provide regular updates, and raise blockers without needing to be prompted. Strong Communication Excellent written and verbal communication skills with the ability to explain technical concepts clearly to business stakeholders. Stakeholder Engagement Confident building trusted relationships across multidisciplinary teams and senior stakeholders. Commitment to Diversity & Inclusion We actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and anyone underrepresented in senior D365 and Power Platform engineering roles. Scrumconnect Consulting is a Disability Confident Level 1 employer and is committed to providing reasonable adjustments throughout the recruitment process. If you do not meet every requirement listed but feel strongly that this role matches your experience, we encourage you to apply. Strong D365 fundamentals and a proactive delivery mindset matter as much as any individual technology.

Role: Power Platform Developer Location: Derby (Hybrid Working) Salary: £35,000 - £40,000 + Benefits We're looking for a Power Platform Developer to join a rapidly growing construction business investing heavily in automation, AI and digital transformation across the Microsoft ecosystem. This is an opportunity to play a key role in modernising how the business operates, helping to replace manual processes, streamline workflows and develop innovative solutions that improve efficiency across the organisation. Working closely with stakeholders across the business, you'll design, build and maintain applications and automations using Microsoft Power Platform, while supporting the wider adoption of AI-enabled technologies including Microsoft Copilot. This role would suit someone with strong Power Platform experience who wants to broaden their exposure across automation, AI and digital transformation projects. Responsibilities Develop and maintain applications using Microsoft Power Apps Design and optimise workflows using Power Automate Create and manage SharePoint sites, lists and business processes Support the development of AI enabled solutions using Microsoft Copilot Studio and Azure Foundry Work with stakeholders to identify opportunities for automation and process improvement Support digital transformation initiatives across multiple business functions Maintain and support Azure DevOps environments and deployment processes Assist with the integration and optimisation of Microsoft business systems Requirements Experience building and maintaining solutions within Microsoft Power Platform Strong experience with Power Apps and Power Automate Experience working with SharePoint Online, including sites and lists Exposure to Microsoft Copilot Studio and Azure technologies Experience using Azure DevOps Strong communication and stakeholder management skills Ability to manage multiple projects and priorities simultaneously Desirable Microsoft Fabric experience Dynamics 365 exposure Project delivery or project coordination experience Experience supporting digital transformation or automation initiatives This is an excellent opportunity to join a business at an exciting stage of growth, where you'll have the opportunity to influence how automation and AI technologies are adopted across the wider organisation.

Sivara GmbH is looking for a Dynamics 365 Business Central Developer for a contract role offering £500 per day. This position focuses on enhancing e-invoicing capabilities and requires strong expertise in AL development. The ideal candidate should be experienced in integrating APIs and familiar with Business Central extensions. This role offers a fully remote work opportunity and is suitable for someone ready to start immediately.

Position Overview We are looking for a Dynamics 365 CE Engineer to design, configure and enhance Microsoft-based solutions that deliver measurable impact. Working within an Agile delivery squad, you will shape scalable, accessible and high performing services built on Dynamics 365 and the Power Platform. Your responsibilities In this role, you will design, configure and enhance Dynamics 365 Customer Engagement and Power Platform solutions. You will collaborate closely with Software Engineers, DevSecOps, and QA colleagues to embed quality throughout the development lifecycle, ensuring solutions are secure, scalable and compliant with accessibility standards such as WCAG 2.2 AA. By actively participating in sprint planning, retrospectives and daily stand ups, you will influence quality and technical direction from the earliest stages of delivery. You will develop and customise model driven applications, Power Pages and integrations, creating plugins, workflows and custom APIs using C# and JavaScript. You will also support continuous improvement of engineering standards, tooling and documentation, contributing to a high performing, knowledge sharing environment. Design and develop Dynamics 365 CE and Field Service solutions. Create plugins, workflows and custom APIs using C# and JavaScript. Collaborate within Agile squads using Jira and Confluence. Embed accessibility, quality and secure engineering practices. Leverage Power Automate, Dataverse and related tools. Contribute to continuous improvement of tools and standards. Essential qualifications Proven experience with Dynamics 365 Customer Engagement (CE) and Field Service. Strong knowledge of Dataverse tables (virtual tables desirable). Experience with Power Platform, including Model Driven Apps, Power Automate and Power Fx. Experience developing PCF controls (desirable). Proficiency in C# for custom plugins, workflows and APIs. Strong JavaScript skills for model driven apps and Power Pages. Experience with Power Pages (Portals), including Liquid, HTML, CSS and JavaScript. Familiarity with XRM ToolBox and solution layering. Experience working within Agile delivery teams. Benefits Competitive salary, pension, private healthcare, share scheme (3.5% + 3.5% matching) and other benefits.

Salary: £35,000 - 55,000 per year Requirements Proven experience as a Microsoft Dynamics 365 Supply Chain Management Solution Architect. Strong expertise in inventory management within D365 SCM. Extensive knowledge of Product Information Management and pricing capabilities. Deep understanding of BOM and Sub-BOM structures. Experience with batch control, lot tracking, and inventory date management. Strong knowledge of D365 Warehouse Management (WMS). Experience implementing and supporting warehouse scanners and handheld devices. Ability to design complex end-to-end supply chain solutions. Strong stakeholder management and communication skills. Experience working within large-scale transformation or implementation programmes. Ability to start immediately or at short notice. Responsibilities Lead the solution architecture and design of Microsoft Dynamics 365 Supply Chain Management capabilities. Define and deliver end-to-end inventory management processes and best practices. Design solutions covering product management, product configuration, and pricing frameworks. Provide expertise across Bill of Materials (BOM) and Sub-BOM structures. Architect and optimise batch-controlled inventory processes, including manufacturing and warehouse considerations. Define inventory date controls, shelf-life management, and stock traceability processes. Design and implement Warehouse Management System (WMS) capabilities within D365 SCM. Lead integration and optimisation of warehouse scanners and handheld devices. Collaborate with business stakeholders to gather requirements and translate them into scalable solutions. Support solution governance, architecture reviews, testing, and deployment activities. Provide guidance and leadership to functional consultants, developers, and project teams. More We are offering an exciting contract opportunity for an experienced D365 Supply Chain Management Solution Architect to join a major transformation programme with an immediate start available. This is a high-profile role with a competitive day rate, outside IR35, and hybrid working with office attendance as needed. You will play a critical part in shaping and delivering a Microsoft Dynamics 365 SCM environment focused on inventory management, product management, pricing, and warehouse operations, with the autonomy to influence architecture decisions and drive measurable business impact.

Salary: £60,000 - 65,000 per year Requirements Proficiency in Power Apps, Power Automate, Power BI, and Power Virtual Agents. Experience with Microsoft Dataverse, SharePoint, Dynamics 365, and Azure. Knowledge of scripting and programming languages such as JavaScript, Power FX, C#, and SQL is a plus. Experience integrating external data sources such as SQL databases, Excel, and APIs. Understanding of security and governance for Power Platform environments. Microsoft Power Platform certifications, such as Power Platform Fundamentals, Power Platform Functional Consultant, or Developer Associate, are highly desirable. Other relevant Microsoft certifications, such as Azure Fundamentals or Dynamics 365 certifications, are beneficial. Responsibilities Design and develop custom Power Apps applications to meet business needs. Build automated workflows using Power Automate to streamline business processes. Create interactive dashboards and reports using Power BI for data visualisation. Develop and integrate Power Virtual Agents for chatbots and automated customer support. Ensure all solutions are scalable, secure, and compliant with organisational policies. Engage with business stakeholders to understand their challenges and requirements. Translate business needs into technical requirements and solution designs. Document workflows, processes, and solution designs for future reference and scaling. Integrate Power Platform solutions with other Microsoft technologies like SharePoint, Dynamics 365, and Azure. Connect external data sources such as SQL Server, Microsoft Dataverse, and other APIs to Power Platform solutions. Ensure data integrity and security within Power Platform apps and workflows. Provide technical support and troubleshooting for existing Power Platform solutions. Perform regular updates, upgrades, and patching of solutions as needed. Develop training materials and conduct user training sessions for Power Platform tools. Stay updated with the latest features, updates, and trends in the Microsoft Power Platform. Proactively identify areas where Power Platform solutions can optimise or automate business processes. Provide recommendations for the adoption of new features or enhancements within the Power Platform. Technologies Azure C# Excel Support JavaScript Microsoft Power Platform Power BI SQL Security SharePoint Office 365 Cloud

Sivara GmbH is seeking a Senior D365 CE Developer for a remote, permanent position. The role involves leading the architecture, integrations, and optimization of the Dynamics 365 Customer Engagement estate. The ideal candidate will have strong hands-on experience with Dynamics 365 modules and a proven background in solution architecture and design. The salary ranges from £65,000 to £75,000 per year.

Are you passionate about making a difference, using your skills & experience to be a key enabler of AI driven transformation? If so, we may have the role for you! We are excited to share an incredible opportunity for an AI Product Developer to join our team in AI & Data. As our newest AI Product Developer, you will be responsible for the hands on engineering for the design, prototyping and delivery of AI enabled products that address real business and operational challenges. This is a hybrid role with working from home plus some onsite presence in our Bradford & central Leeds offices. About the role Operating within the AI Enablement and Foundry delivery team, the role will translate business needs into secure, scalable AI capabilities across internal and customer facing services. Through experimentation, engineering discipline and collaboration, this role will support improved efficiency, decision making and customer outcomes. Focus on the design and delivery of production ready AI solutions, using modern AI technologies within the Microsoft ecosystem, ensuring responsible adoption in a regulated financial services environment. Leverage large language models, agentic architectures, and speech technologies, ensuring solutions are secure, scalable and aligned to enterprise standards. Develop and maintain retrieval and orchestration architectures, including RetrievalAugmented Generation (RAG), prompt orchestration, validation pipelines, and traceability mechanisms to improve accuracy and reliability. Integrate AI capabilities with enterprise platforms by designing solutions that interact with Microsoft Azure, Microsoft Graph, Power Platform, Dynamics 365, and other core systems. Apply MLOps and operational practices to support deployment, monitoring, versioning, performance optimisation, and lifecycle management of AI models and services. Enable reuse and collaboration by creating shared AI assets, supporting teams through workshops and coaching, and contributing to the organisation's broader AI capability development. About you You'll have hands on experience building AI solutions using large language models, agent frameworks and AI APIs. A strong understanding of Retrieval Augmented Generation (RAG), embeddings, vector search and retrieval optimisation. Experience developing AI solutions using Microsoft Azure, Azure AI Foundry, Azure OpenAI Service and Copilot Studio. You'll have familiarity with enterprise integration patterns using Microsoft Graph, Power Platform and business applications, as well as working knowledge of MLOps, CI/CD pipelines, monitoring, and operational support of AI systems. Strong communication skills, including explaining technical concepts to nontechnical stakeholders. About us At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career. Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process. Development We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here. Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that's why we'll contribute up to 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS; when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you'll have access to our self service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you're excited about this role and want to be part of the YBS team, click apply now to send us your application. Want more information? If you have any questions about this role, please contact Please note: This advert will close 26th June

Job Title: Data Engineer Location: Long Stratton, Norfolk NR15 (Hybrid - Fortnightly Office Attendance) Contract: Permanent Hours: Full time (37 hours per week) Salary: £63,000 per annum About the Role This is an opportunity to join a growing Data & Analytics team and take ownership of a modern Azure data platform. You'll be responsible for building and maintaining data pipelines, developing data warehouse solutions, and supporting the organisation's move towards Microsoft Fabric. Responsibilities Design, build and maintain a scalable Azure-based data warehouse to support reporting, analytics and business intelligence requirements. Develop and maintain robust ETL/ELT processes, data integration frameworks and transformation pipelines using Azure Data Factory, Azure Synapse and Microsoft Fabric technologies. Support the implementation, optimisation and ongoing development of Microsoft Fabric, including Lakehouse, Warehouse, Data Engineering and Data Pipeline capabilities. Design and maintain efficient data models, ensuring data structures support both operational and analytical reporting requirements. Build reusable, parameterised and scalable data pipelines that integrate data from multiple internal and external sources. Monitor and maintain data pipelines, implementing automated alerting, logging and performance monitoring to ensure platform reliability. Work closely with BI Analysts and business stakeholders to understand data requirements and deliver scalable engineering solutions. Implement data quality controls, validation rules and automated testing processes to improve data accuracy and consistency. Support the development and maintenance of data governance standards, metadata management and technical documentation. Ensure compliance with GDPR and data security requirements across all data solutions. Contribute to cloud infrastructure decisions, platform optimisation and storage strategies to maximise performance and cost efficiency. Utilise Azure DevOps and Git to support CI/CD processes, version control and automated deployments. Provide technical guidance to colleagues and promote best practice across data engineering and platform development. Drive continuous improvement initiatives and identify opportunities to automate manual processes and enhance data accessibility across the organisation. Requirements Proven experience working as a Data Engineer, Azure Data Engineer, ETL Developer or similar role. Advanced SQL skills, including writing, optimising and troubleshooting complex queries, stored procedures and data transformations. Strong experience designing and building ETL/ELT pipelines using Azure Data Factory, Azure Synapse, Databricks, Airflow or similar technologies. Hands on experience working with Azure cloud data platforms, including Data Lake, Synapse Analytics and related services. Strong understanding of data warehousing concepts and data modelling methodologies, including star schema and dimensional modelling techniques. Experience designing scalable data architectures and integrating data from multiple systems and applications. Knowledge of CI/CD processes, source control and deployment automation using Azure DevOps, Git or similar tools. Experience implementing data quality, validation and monitoring processes. Strong understanding of data governance, security principles and GDPR requirements. Excellent problem solving skills with the ability to identify root causes and implement long term solutions. Strong communication skills with the ability to engage effectively with both technical and non technical stakeholders. Ability to manage multiple priorities and deliver high quality solutions within agreed timescales. Desirable Experience working with Microsoft Fabric, including Lakehouse, Warehouse and Data Pipelines. Knowledge of Python and/or Scala for data engineering and automation. Experience with Docker, Kubernetes or other containerisation technologies. Exposure to machine learning pipelines or MLOps frameworks. Experience with data quality frameworks such as Great Expectations. Knowledge of Dynamics365 or housing management systems. Microsoft Azure, SQL or Data Engineering certifications.

Northampton, United Kingdom Posted on 22/05/2026 Overview We are looking for an experienced and proactive Helpdesk Manager to lead our internal IT helpdesk function and ensure the smooth day to day operation of business critical systems across Portman Finance Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including M icrosoft365, Azure infrastructure, Azure AD/Entra ID, Intune, Exchange Online, CRM SaaS platforms including Zoho CRM , and other cloud based business systems. The role will also involve working closely with the wider technical team, software developers, solution architects, external IT partners, and business stakeholders to ensure issues are resolved efficiently and improvements are implemented effectively. This is a hands on leadership role suited to someone with strong technical knowledge, excellent communication skills, and proven experience managing helpdesk staff and introducing best practice processes, policies, and standards. Responsibilities Manage the day to day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business impacting incidents, and during busy periods. Act as a senior escalation point for technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user onboarding, off boarding, account access, permissions, device configuration, and security related administration. Provide oversight and support for CRM SaaS platforms, primarily Zoho CRM, including support tickets, user queries, workflows, dashboards, permissions, and system administration. Ensure helpdesk tickets are accurately documented, updated, and resolved in line with internal expectations. Maintain and improve IT policies, support procedures, knowledge base articles, and internal documentation. Support the implementation of IT security, access control, device management, and compliance best practices. Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions. Requirements Proven experience managing helpdesk staff or an IT support team. Strong experience implementing helpdesk best practices, policies, processes, and service management procedures. Solid technical experience supporting Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Intune, and endpoint/device management. Experience administering and supporting SaaS CRM platforms, ideally Zoho CRM; experience with Salesforce, Microsoft Dynamics, HubSpot, or similar platforms would also be beneficial. Strong understanding of ticket management, incident prioritisation, escalation processes, SLAs, documentation, and reporting. Experience personally handling escalated support tickets, complex technical issues, and high volume helpdesk periods. Experience managing onboarding and off boarding processes, access control, permissions, and user lifecycle management. Confident troubleshooting Microsoft cloud services, identity, device, access, and SaaS application issues. Strong leadership, communication, and stakeholder management skills. Ability to manage multiple priorities in a fast paced technical environment. A practical, hands on approach with the ability to balance management responsibilities with direct technical support when needed. Strong problem solving skills and the ability to identify root causes and drive continuous improvement. Desired Skills and Experience 3+ years' experience in IT support, servicedesk, systems administration, or helpdesk environments. Previous experience in a Helpdesk Manager, Service Desk Manager, IT Support Manager, or Senior Support role. Experience managing Microsoft Intune policies, device compliance, endpoint security, and application deployment. Experience supporting Azure infrastructure, VPNs, networking, identity management, and cloud security controls. Experience with Zoho CRM administration, workflows, dashboards, automations, and user permissions (not essential). Familiarity with ITIL or similar service management frameworks. Experience creating helpdesk KPIs, reports, knowledge bases, support policies, and process documentation. Experience working with external IT providers, MSPs, or third party SaaS vendors. Personal Attributes Excellent written and verbal communication skills. Strong leadership skills with the ability to motivate, support, and develop helpdesk staff. Calm under pressure and able to manage urgent issues professionally. Highly organised with strong attention to detail. Able to prioritise effectively and manage multiple work streams at once. Proactive, enthusiastic, and service focused with a can do attitude. Commercially aware and able to understand the impact of IT support on business operations. Confident working independently while also being a collaborative team player. Process driven, with a continuous improvement mindset. Personable, approachable, and able to build trust with users across the business. Competitive basic salary and annual bonus; Vibrant, high spec office environment; Enhanced annual leave, increasing with length of service; Salary sacrifice pension; Quarterly all staff events and dynamic culture