181 jobs found

Tier III Support Technician page is loaded Tier III Support Technicianlocations: North Shieldstime type: Full timeposted on: Posted Yesterdayjob requisition id: JR26\_000463It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.For more information visit :As an IT Support Technician - Tier 3 at OsecoElfab, you will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. The technician will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values and behaviours in their daily work, fostering a culture of integrity, collaboration, and excellence. Job Requirements: Provide Tier III technical support across multiple departments. Perform both basic and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. This job description provides a comprehensive overview of the main responsibilities expected in this role. However, it is not an all-encompassing list and may be updated in the future to reflect changing role requirements and business needs. Required Knowledge, Skills and Abilities: Proven experience in a Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. Preferred Knowledge, Skills and Abilities: Proficiency with imaging solutions. Proficiency with Active Directory, including managing domain trusts. Strong troubleshooting and diagnostic abilities to handle issues from Tier II to Tier III support. Experience with wireless networking technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Ability to work both independently and as part of a team. Strong organizational and time management skills to meet deadlines and complete tasks efficiently. Excellent verbal and written communication skills. Flexibility to adapt to changing technologies and priorities. Project leadership experience. Proficiency in using tools like SharePoint and virtualization platforms (VMware). Ability to handle Tier I support and escalate or resolve more complex issues from Tier II to Tier III. Education and Certification Qualifications: A bachelor's degree is not required but would be a plus. Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), Microsoft 365 Certified, or VMware certification are preferred.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!Halma is a global group of life-saving technology companies with major operations in the UK, Mainland Europe, the USA and Asia Pacific. Our purpose is to grow a safer, cleaner, healthier future for everyone, every day. Halma offers career opportunities for both senior leaders and for graduates.We welcome experienced professionals who are inspired by our purpose, who are entrepreneurial and who want to help take our companies to the next level of growth. Our graduate program offers a unique experience to work in the Halma companies across the world.

MUC-OFF LTD - SOUTHAMPTON Job Type: Full Time About Muc-Off Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and Athlete performance products. This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets. In what is a truly results driven culture, the rewards and career development opportunities are second to none. About the Role We're looking for a hands on, curious and ambitious AI & IT Support Technician to join our IT team and help shape the future of technology at Muc-Off. This unique role combines practical IT support with the exciting world of Artificial Intelligence. You'll keep our warehouse and office technology running smoothly while helping colleagues make the most of AI tools including ChatGPT, Copilot and Claude to work smarter, faster and more efficiently. From troubleshooting Windows /PCs, printers, Android WMS scanners and warehouse systems to testing new AI tools and improving business processes, no two days will be the same. You'll solve real-world technical challenges, support users across the business, and help identify practical ways AI can simplify everyday work and boost productivity. Working alongside the Head of IT at our Southampton UK Distribution Centre, you'll strengthen our in house IT capability while building valuable experience in both IT support and AI. As your skills and experience grow, you'll have the opportunity to contribute to increasingly advanced AI initiatives, with the potential to progress into an AI Engineer role. Whether you've followed a traditional IT path or are self taught with a passion for technology and AI, if you enjoy solving problems, helping people and finding better ways of working, we'd love to hear from you. Key Responsibilities AI & Innovation You'll help shape how AI is used across Muc-Off by: Championing the practical adoption of AI across the business Supporting colleagues to get the most from AI tools such as ChatGPT, Copilot, Claude and other AI platforms Researching, testing and experimenting with new AI tools, features and workflows Identifying opportunities where AI can simplify everyday tasks, improve productivity and solve real business challenges Building AI assistants, AI agents, prompts and automated workflows Creating simple user guides and delivering AI training to help colleagues build confidence using AI safely and effectively Staying up to date with the latest AI developments and bringing fresh ideas into the business IT Technical Support Alongside helping drive AI adoption, you'll also: Provide friendly, hands on IT support for our warehouse and office teams Troubleshoot Windows 11 PCs, laptops, printers, hardware and software issues Support Android WMS scanners, warehouse technology and connected devices Set up new starter equipment and workstations Troubleshoot desktop, label, USB and network printers Assist with basic networking, Wi Fi and access point checks Maintain IT documentation, asset records and knowledge articles Resolve as many issues as possible in house, escalating where appropriate Qualifications We're more interested in your curiosity, enthusiasm and willingness to learn than ticking every technical box. A genuine passion for AI, technology and finding smarter ways of working Hands on experience using AI tools such as ChatGPT, Copilot, Claude or similar, whether through work, study or personal project. Curiosity to explore, test and experiment with new technologies Strong problem solving skills and a logical approach to troubleshooting Great communication skills and a passion for helping people Willingness to learn new technologies and continuously develop your skills Basic knowledge of Windows PCs and common IT hardware Comfortable working in both warehouse and office environment Willingness to support occasional access point checks at height (training provided) Optional Skills Awareness of responsible AI, data privacy or AI governance Experience with Android handheld scanners or warehouse technology Exposure to WMS, ERP or logistics systems Basic understanding of networking, Wi Fi, switches and firewalls CompTIA A+, Network+ or similar qualifications Experience operating a scissor lift or cherry picker, or willingness to be trained What we can offer 33 days holiday, inclusive of UK bank holidays which increases with length of service Cycle to Work Scheme Long Service Rewards Death in Service Pension contributions Employee Assistance Programme Excellent staff discount on Muc-Off products and other brands in the industry

Zeeco in the United Kingdom near Stamford is seeking a proactive IT Desktop Support Technician to deliver first-line and second-line support across the business. You will troubleshoot hardware, software, and network issues, manage user accounts, and assist with onboarding and offboarding, ensuring secure, reliable access to systems and services for colleagues. Join a global leader in combustion and environmental solutions, with a strong culture, training, and career growth opportunities, and a

ICT Implementation & Support Technician Location: Mercia House, Tamworth Reports to: ICT Team Leader About Radis Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities. About the Role We're looking for an ICT Implementation & Support Technician to support our growing business. This is a hands on role combining IT support, office implementations and project work. You'll help deliver new office openings, support existing services and work with colleagues and suppliers to keep our technology running smoothly. What You'll Be Doing Deliver ICT implementation projects and support new office openings, relocations and closures. Install and configure laptops, desktops, mobile devices and office IT equipment. Provide 1st and 2nd line support for Microsoft 365, Windows and business applications. Support office networks, Wi Fi, printers and user accounts. Manage Service Desk tickets and work within agreed SLA targets. Work with third party suppliers to resolve technical issues. Maintain IT assets, documentation and implementation plans. Support cyber security, system maintenance and technology improvements. What We're Looking For Experience in an IT Support or Technical Support role. Good knowledge of Windows, Microsoft 365 and Microsoft Entra ID or Active Directory. Good understanding of networking, including Wi Fi, VPN, DNS and DHCP. Experience configuring PCs, laptops, printers and mobile devices. Experience supporting IT projects or office deployments. Strong troubleshooting, communication and customer service skills. Experience using an IT Service Desk system. Able to manage multiple priorities and meet deadlines. Desirable Health or Social Care experience. Microsoft Intune, Endpoint Central or similar device management tools. Microsoft Azure or ManageEngine. Cyber Essentials knowledge. ITIL or Microsoft certifications. PowerShell or automation experience. Additional Requirements A full UK driving licence and access to your own vehicle is essential. Regular travel to company locations is required and business mileage will be reimbursed. The role includes moving, installing and setting up ICT equipment at company sites. What We Offer Competitive salary Company pension 20 days annual leave plus Bank Holidays Blue Light Card discounts Company Shop membership Free onsite parking Ongoing training and development Opportunities to work on a variety of ICT projects and develop your career Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community. We are unable to offer or consider sponsorship for this role.

Castle Employment Agency Ltd is seeking a 1st Line IT Support Technician in Boroughbridge, North Yorkshire. The role offers a salary of £25,000 - £28,000 and standard Monday to Friday hours (40 hours per week). You will be part of an internal IT team, gaining exposure to infrastructure, virtualization, and security within a supportive environment. Responsibilities include providing 1st line support, diagnosing issues, and supporting Windows 11 desktops and Windows Server administration, with

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. Zeeco is a global leader in combustion and environmental solutions, renowned for our expertise in designing, engineering, and manufacturing advanced burners, incinerators, and environmental control systems. Serving a wide array of industries such as oil and gas, petrochemicals, and power generation, we deliver innovative technologies that enhance operational efficiency, safety, and environmental compliance. We have an exciting new opportunity based in our offices near Stamford, for a proactive and customer-focusedIT Desktop Support Technician to deliver first-line IT support across the business. This role is responsible for ensuring employees have reliable access to systems, applications, hardware, and services while providing timely resolution of technical issues both remotely and in person. Key Responsibilities: Provide first-line technical support for hardware, software, network, and Microsoft 365 issues. Troubleshoot, diagnose, and resolve incidents via phone, email, ticketing systems, MS Teams, and face-to-face support. Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals. Manage user accounts, access permissions, and password administration. Support IT onboarding and offboarding processes for new starters and leavers. Maintain accurate documentation of support requests and resolutions. Escalate complex issues where required and work with senior IT staff or external vendors to ensure successful resolution. Follow IT policies, security standards, and best practices to maintain a secure and reliable technology environment. Skills and experience required: Experience providing first- and/or second-line IT support in a business environment. Strong troubleshooting and problem-solving skills with a proactive approach. Good knowledge of Windows 10/11, Microsoft 365, Active Directory, and IT service management systems. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused, organised, and able to manage multiple priorities in a fast-paced environment. Professional, adaptable, and committed to delivering excellent service. Why join Zeeco? At Zeeco, we value our employees and are committed to offering a comprehensive benefits package to support your wellbeing and professional growth, see below some of the great things we offer: BUPA, Medicash, Employee Assistance Program to support your wellbeing. 12% Employer contribution to company pension scheme to help you plan confidently for the future. 27 days holiday (plus bank holidays)so you can recharge and maintain a healthy work-life balance. Life insurance for added peace of mind. Professional growth opportunities, including training, development, and the chance to work alongside world class engineering teams. A supportive, safety driven culture where your expertise is valued and your voice matters. Regular social events to have fun, and enjoy team camaraderie and to promote and protect our culture. Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.

Zeeco, based near Stamford, seeks an IT Desktop Support Technician to deliver first-line IT support across the business. You will ensure employees have reliable access to systems, applications, hardware, and services while resolving issues remotely or in person. The role requires experience with Windows 10/11, Microsoft 365, Active Directory, and strong communication skills to assist non-technical users and collaborate with IT teams.

LOCATION: Accrington SALARY:Up to £36,000 per annum based on experience. CONTRACT TYPE:Permanent National Care Group is seeking a skilledSECOND LINE IT SUPPORT TECHNICIANto join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT system National Care Group is seeking a skilledSecond Line IT Support Technicianto join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT systems. If you have a passion for solving technical problems, excellent communication skills, and a strong foundation in IT support, we would love to hear from you! Are you a tech-savvy problem solver passionate about helping others harness the power of Microsoft 365? Do you thrive in a fast-paced environment and enjoy resolving complex IT issues? If so, we want you to join our team as an IT Support Technician specialising in Microsoft 365 and Azure. About National Care Group National Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community. We Won Specialist Care Provider 2025! - National Care Group As one of the UK's leading providers of care and support services to vulnerable adults, National Care Group fully appreciate the amazing and life changing work our teams do. What's in it for you? Hybrid Working 2 days remote, 3 days based in our Accrington Office. The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within. You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications. You will work at an organisation that celebrates age, gender and diversity within an inclusive culture. The organisation promotes an environment of wellbeing with support for you to stay healthy and happy. The opportunity to earn rewards through a Refer a Friend scheme. Access to an app called Stream (formally known as Wagestream), enabling greater control over your finances. The IT Support Technician Role: As a support technician, you will manage, maintain, and optimise a wide array of IT systems and software, ensuring seamless operations across our organisation. Your role will encompass various systems administration, cybersecurity, compliance, and support tasks. What You'll Do: Technical Resolution by taking ownership of raised incident, ensuring rapid resolution of complex workstation, server and network issues. Utilise ManageEngine ServiceDesk Plus to manage ticket lifecycles, ensuring all documentation is accurate and SLAs are met. Infrastructure and Identity Management Networking and Security proving 2nd line support for Uniquiti network hardware, including wireless access points and switching Provide expert remote and face to face support for a wide range of hardware including laptops, desktops and peripherals Service improvement and Team Support, mentoring and assisting 1st line technicians with difficult tickets Support the IT leadership in maintaining accurate hardware and software assess register About you: Full UK driving licence and willingness to travel to our services across the UK to provide in person IT support. Minimum of 3 years of IT support experience, focusing on M365. Strong knowledge of M365 applications and services. Ability to work independently and as part of a team. Exceptional problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Dedication to delivering outstanding customer service. Flexible working environment and willingness to travel. Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential. ITIL certification is desirable but optional. Don't meet every single requirement? We invite you to apply anyway! At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you're ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for! Location: Accrington Salary:Up to £36,000 per annum based on experience. Contract Type:Permanent

IT Technician - Maternity Cover Application Deadline: 5 August 2026 Department: Central ILT Employment Type: Fixed Term - Full Time Location: Sandwell College Compensation: £17,837 - £20,665 / year Description Are you passionate about technology and enjoy solving technical challenges? Sandwell College is looking for a proactive and customer-focused IT Technician to join our IT Services team on a 12-month fixed-term maternity cover contract. Supporting more than 15,000 students and staff across The Sandwell Colleges, you'll play a vital role in ensuring our technology infrastructure enables outstanding teaching, learning and business support. Based at our Sandwell College campus, with opportunities to work across other college sites when required, you'll provide first- and second-line technical support while helping to maintain a modern, innovative and reliable IT environment. Whether you're installing new equipment, troubleshooting technical issues or supporting users with digital technologies, you'll make a real difference every day while developing your skills within a busy and supportive IT team. Key Responsibilities Provide responsive first- and second-line IT support to staff and students through the College Helpdes Install, configure, maintain and relocate a wide range of IT equipment, including PCs, laptops, Apple Macs, tablets, printers, SmartScreens, projectors, webcams and other peripherals Deploy software applications and desktop builds using the College's desktop management systems Carry out user account administration and support desktop management activities Diagnose and resolve hardware, software, network and connectivity issues Support users with College systems, applications and digital technologies, providing advice and guidance where required Maintain accurate IT documentation, asset registers and audit records Promote high standards of IT security, confidentiality and customer service Assist with enrolment activities and other College-wide operational support when required Participate in training and continuous professional development to maintain up-to-date technical knowledge Skills, Knowledge and Expertise We are looking for someone who can demonstrate: An Advanced Level qualification or equivalent in an IT-related subject GCSE English and Maths (or equivalent) Experience working within a busy IT support environment, ideally within education Strong knowledge of Windows desktop operating systems, hardware installation and software deployment Experience supporting a wide range of IT peripherals, including printers, SmartScreens, webcams and audio-visual equipment Experience troubleshooting desktop, hardware and network connectivity issues Knowledge of desktop management systems and software deployment tools Excellent customer service, communication and problem-solving skills Strong organisational skills with the ability to maintain accurate technical documentation A flexible and adaptable approach with the ability to prioritise a varied workload. A full UK driving licence and access to a vehicle Benefits Top-Tier Salaries - We offer sector-leading pay with some of the most competitive salaries around Unbeatable Time Off - Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas - because work-life balance is essential Fast-Track Your Career - Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed Cycle to Work Scheme - A healthier, greener, and more cost-effective way to commute Exclusive Discounts on Onsite Services - Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more Fitness Perks - Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best Generous Pension Contributions - We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles Retail & Travel Discounts - Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount Free Will Writing - We've got your back with professional support for your future planning Free Flu Vaccine - Stay healthy and protected at no cost to you Wellbeing Support - Access confidential counselling services and wellness platforms to support your mental and emotional health We Celebrate You! - We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.

Job Title: Operations Support Technician Group/Team: Information Technology Shared Services Reports to: Director, IT Services Location: London Employment Type: Full-time, Salaried Travel Requirements: WHO WE ARE THE OPUS GROUP The Opus Group is a purpose-built network of leading marketing agencies that deliver world-class experiential, event, and brand solutions. The Opus Group's industry-renowned, highly-awarded agencies, including Opus Agency, MAS, and Verve, provide scalable, end-to-end solutions designed to drive action and impact. With a global footprint and specialised expertise, The Opus Group partners with over 70 global companies, including the world's most influential brands. WHAT WE ARE LOOKING FOR The Operations Support Technician is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow through, and timely problem resolution, Operations Support Technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect. Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the Operations Support Technicians are responsible for analysis of existing desktop tools, requirements gathering, selection, implementation, configuration, and roll out. This includes, but is not limited to, system deployment, antivirus, server and network configuration management, asset management, system monitoring, patch management, and the ticketing system. YOU SHOULD HAVE At least 5 years in providing Support Effective written, verbal communication, and collaboration skills Proficient listener, capable of translating requests into actionable tasks Excellent troubleshooting and problem-solving skills Awareness of Information Security best practices Demonstrated knowledge of a broad range of hardware and software ESSENTIAL RESPONSIBILITIES Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees Understanding of MS Windows and Mac operating systems Knowledge of - and ability to troubleshoot - a wide variety of software systems, locally installed, client/server, and cloud based Partner with agency employees to help them become more efficient with our selection of technology tools Present a professional image as a representative of the company Establish and maintain effective professional working relationships with co-workers, and every level of management Create and update end-user documentation, as needed Updating, troubleshooting, and resolving issues in the office network, including servers, routers, switches, VPN, etc. WHAT YOU CAN EXPECT IN RETURN Full time position Opportunities for growth and development Health & dental insurance options London Bridge office with rooftop working and social spaces Hybrid/remote working flexibility Extended Bank holiday weekends in May and August Christmas and New Year period office closure NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don't worry about checking every single box. At The Opus Group, we are dedicated to building a diverse, inclusive, and authentic team - so if you're excited about this role, but your past experience doesn't align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset. Physical Requirements Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. OTHER DUTIES AND ACKNOWLEDGEMENT The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following content displays a map of the jobs location - The Globe Centre Salary:Up to £36,000 per annum based on experience. Contract Type:Permanent National Care Group is seeking a skilledSecond Line IT Support Technicianto join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT systems. If you have a passion for solving technical problems, excellent communication skills, and a strong foundation in IT support, we would love to hear from you! Are you a tech savvy problem solver passionate about helping others harness the power of Microsoft 365? Do you thrive in a fast paced environment and enjoy resolving complex IT issues? If so, we want you to join our team as an IT Support Technician specialising in Microsoft 365 and Azure. About National Care Group National Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community. As one of the UK's leading providers of care and support services to vulnerable adults, National Care Group fully appreciate the amazing and life changing work our teams do. What's in it for you? Hybrid Working 2 days remote, 3 days based in our Accrington Office. The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within. You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications. You will work at an organisation that celebrates age, gender and diversity within an inclusive culture. The organisation promotes an environment of wellbeing with support for you to stay healthy and happy. The opportunity to earn rewards through a Refer a Friend scheme. Access to an app called Stream (formally known as Wagestream), enabling greater control over your finances. The IT Support Technician Role: As a support technician, you will manage, maintain, and optimise a wide array of IT systems and software, ensuring seamless operations across our organisation. Your role will encompass various systems administration, cybersecurity, compliance, and support tasks. What You'll Do: Technical Resolution by taking ownership of raised incident, ensuring rapid resolution of complex workstation, server and network issues. Utilise ManageEngine ServiceDesk Plus to manage ticket lifecycles, ensuring all documentation is accurate and SLAs are met. Infrastructure and Identity Management Networking and Security proving 2nd line support for Uniquiti network hardware, including wireless access points and switching Provide expert remote and face to face support for a wide range of hardware including laptops, desktops and peripherals Service improvement and Team Support, mentoring and assisting 1st line technicians with difficult tickets Support the IT leadership in maintaining accurate hardware and software assess register About you: Full UK driving licence and willingness to travel to our services across the UK to provide in person IT support. Minimum of 3 years of IT support experience, focusing on M365. Strong knowledge of M365 applications and services. Ability to work independently and as part of a team. Exceptional problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Dedication to delivering outstanding customer service. Flexible working environment and willingness to travel. Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential. ITIL certification is desirable but optional. At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation.

IT Support Manager - Service Desk Location: East Midlands Industry: IT Salary: £40,000 - £45,000 per annum + benefits This role involves managing a small service desk team to improve customer satisfaction KPIs, working closely with 3rd party IT service providers while maintaining high support standards. The position is office based with UK site visits. We are looking for an IT Support Manager with experience of running/building a Service Desk, who can introduce best practice while maintaining a culture of accountability and ownership, and who is willing to dedicate 20% of their time to hands on work. Responsibilities Develop and grow the service desk team to improve customer satisfaction KPIs. Maintain and enforce high level support standards and procedures. Improve quality of work and processes while focusing on customer satisfaction. Qualifications and Experience 5+ years of service desk/IT support experience, including team leadership/management duties. Experience in a customer service role alongside IT technicians and engineers. Experience utilising the ITIL framework in the delivery of IT services; ITIL certification a bonus. Experience in desktop support with Microsoft and Office 365 suite (Outlook, Exchange, etc.). Benefits: Free parking onsite, flexible working arrangements after settling in, and office in the East Midlands, commutable from Derby, Nottingham, and Leicester. Ascent People is acting as an employment agency for this role and applicants from all ages and backgrounds will be considered.

Ashdown Group is seeking a hands-on IT Support Technician for a Liverpool-based legal firm. This role suits an ambitious professional with 2+ years of experience looking to expand technical skills in a fast-paced business environment. You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive cross-training into Citrix and Proclaim. Onsite initially with future hybrid options.

A legal firm based in Liverpool is seeking a hands-on IT Support Technician to join their growing team. This role is perfect for an ambitious professional with 2+ years of experience who wants to expand their technical skills in a fast-paced business environment. You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive full cross-training into enterprise tech like Citrix. The role is paying up to £30,000 and is onsite (Liverpool city centre) to begin with before the option of hybrid working becomes available. Key Responsibilities Service Desk Support: Act as the main point of escalation, triaging, logging, and resolving tickets via our internal service desk. Desktop & Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. Infrastructure & Backups: Monitor and troubleshoot basic networking, routing issues, and internal backup solutions to ensure business continuity. Specialised System Support: Assist with printing services, remote control tools, and legal tech systems like Proclaim. Essential Requirements Experience: 2+ years of hands on 1st/2nd line technical support experience in a commercial business setting. OS & Software: Strong technical knowledge of Windows 10, Windows 11, and Microsoft 365 administration. Directory Services: Solid grasp of Active Directory user administration and basic Windows Server environments. Methodology: An active ITIL certification and a firm understanding of structured support processes. Core Skills: Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies. Nice to Have Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross training into Citrix will be provided). Support Tools: Experience utilizing remote support platforms like TeamViewer or standard RMM tools.

Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IT Technician Department: Operations - IT Employment Type: Permanent Location: Stoke-on-Trent Description Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high quality accountancy firms into a national organisation with strong local presence. We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our DPC hub. This role combines on site end user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day to day operations, delivering excellent user support, and maintaining robust local infrastructure. Key Responsibilities User & Desktop Support Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues. Act as an escalation point for complex or persistent technical incidents. Investigate and resolve escalated technical incidents, ensuring timely follow up and communication. Account, Access & Device Management Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Configure workstations, profile laptops, and ensure new starters receive an effective technical induction. Administer Microsoft Entra and Microsoft 365, including mailbox setup, distribution lists, and security groups. Systems Maintenance & Administration Support local infrastructure in coordination with central IT. Perform routine system checks, patching validation, backup checks, and monitoring activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviors, VPN, VLANs, and wireless performance. Assist with escalations relating to Windows Server, storage, identity, and security components. Maintain accurate documentation for systems, configurations, and support procedures. Security & Compliance Support technical activities related to vulnerability management and remediation. Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal. Assist with triage and response to security alerts under the direction of central IT. Vendor & Escalation Management Coordinate with third party vendors and external partners to resolve technical issues or support local projects. Collaboration with Group IT Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Essential Solid experience in a 2nd Line role within a multisite or professional services environment. Strong troubleshooting capability across Windows, Microsoft 365, networking, and core infrastructure. Good understanding of identity and access management and Windows Server fundamentals. Confident working independently on complex tasks with clear communication and accountability. Ability to balance reactive support with operational technical responsibilities. Desirable / Beneficial Networking knowledge (firewalls, switching, VLANs, routing basics). PowerShell scripting or automation experience. Exposure to Azure administration, conditional access, security policies. Experience supporting server or cloud operational tasks. Understanding of backup, storage, and monitoring practices. At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day: We Shine Together We Do the Right Thing We Make It Count We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

Sumer Group Holdings Limited is seeking an IT Technician to provide 2nd line end-user support in Stoke-on-Trent. You will support laptops, desktops, and applications, and collaborate with central IT to maintain reliability, security, and performance of our growing technology environment. You will deliver on-site support, manage user lifecycles and device configurations, and administer Microsoft Entra and M365.