93 jobs found

Purpose As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on site walk ups, including Service and change requests Incident investigation and resolution Execution of scheduled daily, weekly, and monthly operational tasks Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices Troubleshooting and fault reporting of end user devices Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays, and other serious issues Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation Assisting and applying operating system updates and patches Maintaining and updating the Infrastructure team's documentation library Assisting with ensuring IT security policy and procedures are enforced and staff are aware of their contribution Providing out of hours support cover for application deployments and upgrades on a rota when required Act as an on site point of contact for third line support teams to assist with the resolution of incidents, performing activities such as patching, power cycles, and drive replacements as directed by third line teams Travel to various office locations on an ad hoc basis to provide on site end user support Work closely with colleagues to maintain a high performing team Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and improve the IT Infrastructure Maintain a technical advantage through continual training and personal development Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement, and support About You Skills Excellent PC support skills, including broad knowledge of Windows Client OS, Office 365 apps and experience supporting 3rd party desktop applications Installing and configuring end user devices Ability to logically and methodically problem solve IT issues Experience with supporting Azure AD\Entra ID Experience with supporting and troubleshooting Microsoft 365 and Exchange Online Experience with supporting and troubleshooting Microsoft Teams Experience with supporting and troubleshooting Intune Experience installing and utilising server and desktop hardware Strong customer service skills Excellent written and oral communication skills Proven track record of delivering to commitments Knowledge of industry recognised IT and support practices Understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP Qualifications Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage

CBRE Group, Inc. is seeking a Deskside Support 2nd Line Engineer to work onsite in Glasgow. The successful candidate will act as the first point of contact for IT service issues, providing support for hardware, software, and peripheral devices. Responsibilities include troubleshooting and maintaining equipment, assisting with meeting setups, and ensuring timely resolution of support tickets. The role requires strong technical skills and a customer-oriented mindset within a collaborative team environment.

Seven Investment Management LLP is seeking a Deskside Support Engineer in Greater London to deliver first- and second-line technical support across multiple office locations. Responsibilities include hardware/software installation, troubleshooting IT issues, and maintaining documentation. Ideal candidates should have strong customer service skills and be familiar with Azure AD, Microsoft 365, and IT infrastructure technologies. Microsoft certifications are an advantage. The role involves flexibility to support various locations.

Job Title: Deskside Support 2nd Line Engineer (onsite) - Glasgow Job location: Glasgow Working pattern: 5 days onsite (shift patterns) About the Role We are recruiting for a Deskside Support 2nd Line Engineer (onsite) to support our UK business. You will be the first point of contact for all IT Service Desk logged Incidents and Requests. Our Team The UK and Ireland FTS D&T team consists of 17 FTS Engineers and 4 team leaders. The team provides support to the whole UK and Ireland region, and the IT Service Desk is first point of contact for IT related issues. What You'll Do: Assist with reported deskside IT related queries, either through walk-ups, email and telephone. Investigating and evaluating reported end user problems, failures and errors escalated through the EMEA IT Service desk. Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow. Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA's. Maintain relevant and up to date notes on all assigned tickets. Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues. Conduct daily printer and meeting room AV status checks, to ensure the uptime of equipment and to ensue minimal disruption to the business. The role also requires a high level of responsibility liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. As an FTS Engineer, we expect an honest, approachable individual, with a flexible working attitude as a must, as there will be regular visits to other offices. Our team environment is collaborative, enthusiastic and professional, that expects a World Class Professional Service, as such there is plenty of room for personal development. What You'll Need: Relevant Field/Deskside support / IT Support experience. Possess exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning. Knowledge of deploying and supporting Windows 10 and 11 environments. Have an excellent content knowledge and mastery of Microsoft Office packages - Knowledge of ITIL, MCDST, MSA, Compita A+/Network+ is an added advantage Experience with troubleshooting software and hardware problems through debugging, testing and vendor assistance. Knowledge of supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices. Printer exposure required for general troubleshooting issues. Experience assisting with meeting room AV, and meeting room setups for small to large meetings and events. Basic understanding of Networking fundamentals. Exposure and understanding of using Active Directory. Comfortable working alone on individual tasks, as well as part of a team for large projects. Maintain a flexible and customer orientated professional attitude Provide technical guidance and/or training to co-workers. Have a good command of the English language.

Excis Compliance in Chester is hiring a Deskside Support Engineer (L2) to provide onsite support for end-users, including VIPs, in a dynamic environment. The role requires strong proficiency in Microsoft Windows OS and involves troubleshooting, PC builds, and collaboration with internal teams. This position offers opportunities for continuous learning and professional growth, competitive compensation, and benefits in a global enterprise setting.

Chester, United Kingdom Posted on 26/05/2026 WE'RE HIRING: DESKSIDE SUPPORT ENGINEER - L2 (ONSITE - CAPENHURST, CHESTER, UNITED KINGDOM) Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact. We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment. Role Summary We are seeking a customer-focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential. You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems. Requirements Key Responsibilities Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals Deliver high-quality customer service to all users, including VIPs Troubleshoot hardware and software issues across Windows environments Perform PC builds, deployments, imaging, and reimaging activities Handle IMAC activities (Install, Move, Add, Change) and project tasks Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune) Manage incidents using ITSM/ticketing tools and ensure SLA compliance Maintain and update documentation, knowledge base articles, and asset records Collaborate with internal IT teams and external vendors for issue resolution Provide remote support when required Essential Skills & Qualifications Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems) Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging) Familiarity with Active Directory and Azure Active Directory Strong desktop, laptop, printer, and peripheral troubleshooting skills Experience with ITSM/ticketing systems Excellent communication and interpersonal skills Ability to work independently and within a team Experience working with vendors and third-party support teams Strong organizational and time management skills Benefits - Why Join Us? At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success. We offer: A supportive and inclusive work environment Continuous learning and professional growth opportunities Exposure to global enterprise clients and technologies Competitive compensation and clear career development pathways

Purpose: As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities: •Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including: - Service and change requests - Incident investigation and resolution - Execution of scheduled daily, weekly, and monthly operational tasks •Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices •Troubleshooting and fault reporting of end-user devices •Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues •Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation •Assisting and applying operating system updates and patches •Maintaining and updating the Infrastructure team's documentation library •Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution •Providing out-of-hours support cover for application deployments and upgrades, on a rota where required •Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence •Travel to various office locations on an ad-hoc basis to provide on-site end-user support •Work closely with colleagues to maintain a high-performing team •Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure •Maintain a technical advantage through continual training and personal development •Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: •Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications •Installing and configuring end-user devices •Ability to logically and methodically problem solve IT issues •Experience with supporting Azure AD\Entra ID •Experience with supporting and troubleshooting Microsoft 365 and Exchange Online •Experience with supporting and troubleshooting Microsoft Teams •Experience with supporting and troubleshooting Intune •Experience of installing and utilising server and desktop hardware •Strong customer service skills •Excellent written and oral communication skills •Proven track record of delivering to commitments •Knowledge of industry recognised IT and support practices •An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications: •Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

Manager Global Deskside Service DeliveryApplylocations: London, Englandtime type: Full timeposted on: Posted 28 Days Agojob requisition id: R Location London - One Canada Square, Level 25 Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Builds and leads a high performing, globally aligned deskside organization that delivers exceptional end user support. Aligns ITIL based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. Key Responsibilities Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional teams and lead regional alignment reviews. Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard. Major Incident Leadership: Lead deskside participation in the Major Incident Management Council; ensure escalation, communication and coordination during major incidents; integrate lessons learned into deskside workflows. Process Integration & ITIL Alignment: Serve as liaison between deskside operations and ITSM process owners; translate ITIL standards into executable regional workflows; conduct process maturity assessments and publish a global service playbook. Global Service Performance & Governance: Oversee global deskside performance metrics including ticket volume, SLA compliance, backlog and user satisfaction; establish KPI framework and dashboards; deliver performance summaries and coordinate corrective actions. Cross Functional Service Integration: Identify inefficiencies and handoff friction across deskside and ITSM functions; coordinate improvement initiatives across Incident, Problem, Change, Request and Asset processes. ServiceNow Data & Reporting Integrity: Ensure accurate data capture and workflow alignment; standardize global reporting and align deskside metrics with enterprise ITSM governance. Strategic Global Programs: Lead or sponsor global initiatives such as the Global Deskside Service Playbook, hardware lifecycle program alignment, knowledge management modernization, incident integration and global training programs. Key Deliverables Defined global operating model with clear accountability and standardized workflows. Reduced regional process variation and improved cross region collaboration to 90%. Measurable improvements in SLA performance, MTTR and CSAT to 90%. Improve interaction with SNOW, reducing handoff and escalation delays by 90%. Enforce SOP adoption rate >= 90% compliance across regions. Deliver continuous improvement initiatives >= 1 per quarter. Improve Asset Accuracy: >= 98% inventory accuracy globally. Embedded culture of continuous improvement through structured reviews and a functioning improvement council. Required Experience 5+ years of IT service delivery experience with a focus on deskside operations. Proven success leading global initiatives and implementing ITIL service models. Experience translating ITSM frameworks into operational execution across regions. Strong proficiency in ServiceNow reporting and endpoint management solutions. Excellent analytical, communication and executive stakeholder management skills. Skills & Qualifications Leadership and organizational alignment across global teams. Deep understanding of ITIL frameworks and service management principles. Ability to develop and monitor KPIs and performance dashboards. Cross regional coordination and change management skills. Competency in data integrity, reporting and continuous improvement. Preferred Qualifications ITIL v4 Foundation certification. Experience leading global hardware lifecycle or knowledge management programs. Experience integrating service delivery with ITSM processes in multinational environments.Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Manager Global Deskside Service DeliveryApplylocations: London, Englandtime type: Full timeposted on: Posted 28 Days Agojob requisition id: R Location London - One Canada Square, Level 25 Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Builds and leads a high performing, globally aligned deskside organization that delivers exceptional end user support. Aligns ITIL based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. Key Responsibilities Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional teams and lead regional alignment reviews. Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard. Major Incident Leadership: Lead deskside participation in the Major Incident Management Council; ensure escalation, communication and coordination during major incidents; integrate lessons learned into deskside workflows. Process Integration & ITIL Alignment: Serve as liaison between deskside operations and ITSM process owners; translate ITIL standards into executable regional workflows; conduct process maturity assessments and publish a global service playbook. Global Service Performance & Governance: Oversee global deskside performance metrics including ticket volume, SLA compliance, backlog and user satisfaction; establish KPI framework and dashboards; deliver performance summaries and coordinate corrective actions. Cross Functional Service Integration: Identify inefficiencies and handoff friction across deskside and ITSM functions; coordinate improvement initiatives across Incident, Problem, Change, Request and Asset processes. ServiceNow Data & Reporting Integrity: Ensure accurate data capture and workflow alignment; standardize global reporting and align deskside metrics with enterprise ITSM governance. Strategic Global Programs: Lead or sponsor global initiatives such as the Global Deskside Service Playbook, hardware lifecycle program alignment, knowledge management modernization, incident integration and global training programs. Key Deliverables Defined global operating model with clear accountability and standardized workflows. Reduced regional process variation and improved cross region collaboration to 90%. Measurable improvements in SLA performance, MTTR and CSAT to 90%. Improve interaction with SNOW, reducing handoff and escalation delays by 90%. Enforce SOP adoption rate >= 90% compliance across regions. Deliver continuous improvement initiatives >= 1 per quarter. Improve Asset Accuracy: >= 98% inventory accuracy globally. Embedded culture of continuous improvement through structured reviews and a functioning improvement council. Required Experience 5+ years of IT service delivery experience with a focus on deskside operations. Proven success leading global initiatives and implementing ITIL service models. Experience translating ITSM frameworks into operational execution across regions. Strong proficiency in ServiceNow reporting and endpoint management solutions. Excellent analytical, communication and executive stakeholder management skills. Skills & Qualifications Leadership and organizational alignment across global teams. Deep understanding of ITIL frameworks and service management principles. Ability to develop and monitor KPIs and performance dashboards. Cross regional coordination and change management skills. Competency in data integrity, reporting and continuous improvement. Preferred Qualifications ITIL v4 Foundation certification. Experience leading global hardware lifecycle or knowledge management programs. Experience integrating service delivery with ITSM processes in multinational environments.Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Purpose: As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities: •Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including: - Service and change requests - Incident investigation and resolution - Execution of scheduled daily, weekly, and monthly operational tasks •Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices •Troubleshooting and fault reporting of end-user devices •Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues •Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation •Assisting and applying operating system updates and patches •Maintaining and updating the Infrastructure team's documentation library •Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution •Providing out-of-hours support cover for application deployments and upgrades, on a rota where required •Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence •Travel to various office locations on an ad-hoc basis to provide on-site end-user support •Work closely with colleagues to maintain a high-performing team •Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure •Maintain a technical advantage through continual training and personal development •Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: •Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications •Installing and configuring end-user devices •Ability to logically and methodically problem solve IT issues •Experience with supporting Azure AD\Entra ID •Experience with supporting and troubleshooting Microsoft 365 and Exchange Online •Experience with supporting and troubleshooting Microsoft Teams •Experience with supporting and troubleshooting Intune •Experience of installing and utilising server and desktop hardware •Strong customer service skills •Excellent written and oral communication skills •Proven track record of delivering to commitments •Knowledge of industry recognised IT and support practices •An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications: •Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Service Delivery Analyst (1st & 2nd Line Support) London Hybrid (3 days office / 2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role As a Service Delivery Analyst, you will provide both remote and hands on support to a diverse user base, ensuring seamless day to day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first class support experience. Key responsibilities include: Acting as the first point of contact for IT issues, managing calls, incidents, and service requests Providing deskside support for hardware, software, and user-related issues Troubleshooting and resolving technical incidents across a range of technologies Escalating more complex issues to specialist teams where required Supporting audio visual and video conferencing setups (Teams, Zoom, WebEx) Assisting with deployments, testing, and system improvements Maintaining accurate records in a ticketing system (e.g. ServiceNow) Contributing to knowledge sharing and documentation About You You will be a customer focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience Required Previous experience in 1st and/or 2nd line IT support (ideally within professional services) Strong knowledge of: Windows 11 and iOS Microsoft Office 365 (including OneDrive, Intune, Azure / AVD) Hardware support (laptops, desktops, printers, mobile devices) Basic networking concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV / conferencing technologies Desirable Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem solving ability Able to manage multiple tasks in a fast paced environment Proactive, adaptable, and solutions focused Keen to contribute to continuous improvement and team success If you're looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

expertise. By sharing knowledge and supporting colleagues, you will contribute to our delivery of outstanding financial advice.This role is perfectly suited to those at the beginning of their career in IT or technology. You'll gain hands-on experience in a supportive environment, with opportunities to build your skills, grow your confidence, and develop your professional At Lloyds Wealth, you'll be empowered to proactively improve our IT service by identifying opportunities and suggesting practical solutions. You'll play a key role in delivering a consistently high-quality experience for colleagues. Responsibilities Requirements To be successful in this role you will:Have experience of providing IT support, both remotely and deskside.Demonstrate strong interpersonal skills to ensure a high-quality service and resolve colleague issues in a timely manner.Have an understanding of IT Service Desk processes and procedures, including experience of using a service management toolset.Have a passion for technology, supported by practical or extracurricular experience.Have demonstrable experience of supporting and using collaboration tools (Voice, Video, SharePoint, Email) and also the MS365 Product Suite (Previously Office 365 - Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business)Demonstrate sound written and verbal communication skills and the ability to communicate technical information to colleagues at all levels regardless of their technical knowledgeHave a desire to learn and expand your knowledge as well as sharing your knowledge with colleagues, contributing to their development. Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days. Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening. Company Pension Contribution: A matched pension contribution of up to 15% of your base pay. Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support. Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months' service) Financial Advice : Access to free financial advice to help secure your financial future.Lloyds Wealth aims to improve the way financial advice is offered by making it more affordable, accessible and impactful for more people. If you need more insight about what it's like to work here, check out ourIf there is no suitable role for you now, keep checking in. New roles come live all the time and they don't always stick around for long!

An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues' values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants. We are looking for a problem solver who can not only respond to colleague queries but can identify the root cause, implementing change to continually enhance our IT service. You'll mainly work from our head office, but you'll also be helping our Branch network, so there will be a little travelling. In this role you will Serve as the first contact with colleagues who need technical assistance, via the phone or email. Troubleshoot, diagnose, and resolve technical hardware and software issues. Provide excellent customer service, resolving issues efficiently and professionally. Deskside assistance in both head office and occasionally within the branch network. Manage support tickets and drive problems to resolution. Follow-up with colleagues to ensure issues are resolved. Create and maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting. To effectively identify, assess, monitor and mitigate risks in line with the Societies risk management framework and regulatory expectations. What you will bring Previous experience of working in a customer service role, preferably within an IT environment. Good experience/understanding of Microsoft software such as Windows, Outlook and Office. Understanding of general hardware, such as desktops and laptops, printers and peripherals. Friendly and solutions-focused attitude. What you can expect from us Competitive pension with up to 10% employer contribution.