Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
09/06/2026
Full time
Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Salary: The starting salary is £71,121, which includes allowances totalling £3,009. The salary is broken down as £68,112 basic salary, which will increase annually until you reach the top of the scale £72,953. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Kilburn Background to the Role Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, delivers modern user centric end to end solutions and provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations. MBS will help every person and supplier working with the Met by: Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos; Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and Providing easy-to-use interfaces and 'one-touch' services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows. This is an exciting time to be part of MBS - we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London. Role Description The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services - MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements. The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it. A key enabler of the MBS led transformation is the implementation of a new "MBS Release Lead" Capability within Met Business Services. The MBS Release Lead will be responsible for overseeing the management, coordination, and execution of software releases and environment configurations within the Oracle Fusion platform. They will have oversight and management of the people, processes and 3rd party suppliers required for all aspects of MBS from a day-to-day perspective, initially covering HR, Finance and Commercial products and services, with the view to support other services in the future as they on board into MBS. The MBS Release Lead will ensure the smooth deployment of Oracle Fusion applications and updates, while minimising disruptions to business operations. They will work closely with cross-functional teams, including development, testing, infrastructure, and business stakeholders, to ensure that environments are properly maintained and changes are thoroughly tested before release. They will report directly into the MBS Head of Service & Operations who will have senior strategic oversight and accountability for all aspects of services, operations and technology across MBS; control and responsibility will remain with the MBS Release Lead. They are responsible for promoting process excellence and encouraging cross-functional and cross-process collaboration. Key Responsibilities Release Excellence - Met Business Scope of Services Leads and coordinates release strategies, plans, and schedules. Develop and maintain the release calendar in collaboration with product management, development, QA, and operations teams. Plan, schedule, and manage Oracle Fusion application releases, patches, and updates. Collaborate with business and technical teams to define release schedules and ensure alignment with organisational goals. Monitor and manage the deployment of release updates to production and non-production environments, ensuring compliance with change control processes. Ensure that release issues and risks are identified, mitigated, and communicated to relevant stakeholders. Create and maintain release documentation, including release notes and deployment guides. Manage pre and post-release activities, including risk assessments, go/no-go decisions, and deployment reviews. Ensure rollback plans and contingency measures are in place for all releases. Monitor the success of releases and gather post-implementation feedback for continuous improvement. Define and maintain release schedules, ensuring clear communication and alignment with stakeholders. Ensures compliance with industry standards, regulations, and company policies. Leadership and Collaboration Provides leadership and release guidance, fostering a culture of quality and accountability. Creates an environment where trust and open communication is encouraged, giving everyone a voice to be creative and work as a single cohesive team. Act as a liaison between IT teams, business units, and third-party vendors to facilitate smooth release processes. Mentors and trains team members on release methodologies, tools, and release best practices. Fosters a culture of high-performance, innovation and continuous service improvement, (embracing Met values). Collaborates with the senior leadership team to define priorities. Sets team goals and monitors performance through structured feedback and appraisals. Ensures that the team are set up for success by implementing best practices, continuously improving the current landscape and future proofing changes where applicable. Ability to present complex technical concepts in a clear, customer-friendly manner. Oversee the management of partners, both internal and external, supporting the delivery of operational and service excellence. Agree clear ways of working and set out expectations with all suppliers from the outset. Build strong relationships with suppliers to support the multi-partnership approach to managing our technical products and services that we provide our users. Promptly address risks/issues affecting successful and commercial binding outcomes. Ensure supplier deliverables are executed on time and to the right quality, and address failures proactively using the appropriate channels. Drive customer satisfaction with suppliers by ensuring timely and effective resolution of any release issues that may arise. Gather customer feedback and translate insights into actionable improvements. Required Competences (Qualifications) Bachelor's degree in Computer Science, Information Technology, or a related field. Certification in ITIL, Agile, or PMP. Experience with cloud environments (e.g., Oracle, AWS, Azure). Familiarity with regulatory environments such as SOX or GDPR. Note: You may in addition be required from time to time to undertake additional duties necessary to meet the needs of the Met; such duties to be commensurate with the responsibilities and grading of the post. Disability Confident Statement The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence. Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards. Read our full disability confidence statement.
09/06/2026
Full time
Salary: The starting salary is £71,121, which includes allowances totalling £3,009. The salary is broken down as £68,112 basic salary, which will increase annually until you reach the top of the scale £72,953. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Kilburn Background to the Role Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, delivers modern user centric end to end solutions and provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations. MBS will help every person and supplier working with the Met by: Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos; Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and Providing easy-to-use interfaces and 'one-touch' services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows. This is an exciting time to be part of MBS - we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London. Role Description The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services - MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements. The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it. A key enabler of the MBS led transformation is the implementation of a new "MBS Release Lead" Capability within Met Business Services. The MBS Release Lead will be responsible for overseeing the management, coordination, and execution of software releases and environment configurations within the Oracle Fusion platform. They will have oversight and management of the people, processes and 3rd party suppliers required for all aspects of MBS from a day-to-day perspective, initially covering HR, Finance and Commercial products and services, with the view to support other services in the future as they on board into MBS. The MBS Release Lead will ensure the smooth deployment of Oracle Fusion applications and updates, while minimising disruptions to business operations. They will work closely with cross-functional teams, including development, testing, infrastructure, and business stakeholders, to ensure that environments are properly maintained and changes are thoroughly tested before release. They will report directly into the MBS Head of Service & Operations who will have senior strategic oversight and accountability for all aspects of services, operations and technology across MBS; control and responsibility will remain with the MBS Release Lead. They are responsible for promoting process excellence and encouraging cross-functional and cross-process collaboration. Key Responsibilities Release Excellence - Met Business Scope of Services Leads and coordinates release strategies, plans, and schedules. Develop and maintain the release calendar in collaboration with product management, development, QA, and operations teams. Plan, schedule, and manage Oracle Fusion application releases, patches, and updates. Collaborate with business and technical teams to define release schedules and ensure alignment with organisational goals. Monitor and manage the deployment of release updates to production and non-production environments, ensuring compliance with change control processes. Ensure that release issues and risks are identified, mitigated, and communicated to relevant stakeholders. Create and maintain release documentation, including release notes and deployment guides. Manage pre and post-release activities, including risk assessments, go/no-go decisions, and deployment reviews. Ensure rollback plans and contingency measures are in place for all releases. Monitor the success of releases and gather post-implementation feedback for continuous improvement. Define and maintain release schedules, ensuring clear communication and alignment with stakeholders. Ensures compliance with industry standards, regulations, and company policies. Leadership and Collaboration Provides leadership and release guidance, fostering a culture of quality and accountability. Creates an environment where trust and open communication is encouraged, giving everyone a voice to be creative and work as a single cohesive team. Act as a liaison between IT teams, business units, and third-party vendors to facilitate smooth release processes. Mentors and trains team members on release methodologies, tools, and release best practices. Fosters a culture of high-performance, innovation and continuous service improvement, (embracing Met values). Collaborates with the senior leadership team to define priorities. Sets team goals and monitors performance through structured feedback and appraisals. Ensures that the team are set up for success by implementing best practices, continuously improving the current landscape and future proofing changes where applicable. Ability to present complex technical concepts in a clear, customer-friendly manner. Oversee the management of partners, both internal and external, supporting the delivery of operational and service excellence. Agree clear ways of working and set out expectations with all suppliers from the outset. Build strong relationships with suppliers to support the multi-partnership approach to managing our technical products and services that we provide our users. Promptly address risks/issues affecting successful and commercial binding outcomes. Ensure supplier deliverables are executed on time and to the right quality, and address failures proactively using the appropriate channels. Drive customer satisfaction with suppliers by ensuring timely and effective resolution of any release issues that may arise. Gather customer feedback and translate insights into actionable improvements. Required Competences (Qualifications) Bachelor's degree in Computer Science, Information Technology, or a related field. Certification in ITIL, Agile, or PMP. Experience with cloud environments (e.g., Oracle, AWS, Azure). Familiarity with regulatory environments such as SOX or GDPR. Note: You may in addition be required from time to time to undertake additional duties necessary to meet the needs of the Met; such duties to be commensurate with the responsibilities and grading of the post. Disability Confident Statement The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence. Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards. Read our full disability confidence statement.
Enterprise Feed Manager IApplyremote type: Hybridlocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR102672# Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.The Enterprise Feed Manager at Commerce is responsible for managing a portfolio of premier advertising channel clients and ensuring the successful execution of feed initiatives across major platforms such as Google, TikTok, and Meta. This role blends technical expertise with strategic client relationship management to drive best-in-class feed performance, deliver meaningful insights, and provide ongoing value.The ideal candidate excels at managing complex technical accounts, serving as a trusted advisor to clients, and partnering with Sales on identifying revenue-generating opportunities that align with business goals. This includes promoting the adoption of Feedonomics' products and services that deliver measurable impact. Success in this role requires a strong ability to navigate technical challenges and foster cross-functional collaboration. What You'll Do Manage a book of business of 10+ clients, 150+ monthly hours, or the equivalent of $40K-$50K MRR. Serve as the primary point of contact for assigned premier advertising channel clients, acting as a Feedonomics representative and trusted advisor. Improve revenue retention rates for your book of business by building strong referenceable working relationships with your clients from entry level to executive leaders. Facilitate monthly virtual client meetings to review performance, discuss strategic initiatives, and foster long-term partnerships. Partner with Sales to support strategic business reviews, renewal conversations, and growth opportunities. Set and manage client expectations, troubleshoot issues, and escalate concerns as needed to maintain high levels of satisfaction. Track and document client technical feed requirements, account details, and project milestones. Provide account reporting on special projects, platform deliverables, and overall client health to internal stakeholders and leadership. Oversee multi-client communications, delegating operational and technical tasks to support. Configure and map data from various file formats (e.g., delimited files, XML, API, and custom scripts) for integration into the Feedonomics platform. Assess data quality, resolve discrepancies, and optimize product feeds for performance across platforms such as Google, Meta, and TikTok. Install, troubleshoot, and maintain Feedonomics platform integrations to ensure reliable data sync and delivery. Collaborate with Product and Engineering teams to provide platform feedback and resolve technical challenges. Maintain thorough documentation of account processes, optimization strategies, platform-specific nuances and client growth plans. Who You Are Minimum of 3 years of experience in data feed account management, with a strong understanding of product data optimization and channel integrations 3+ years in a client-facing support role, demonstrating a high level of professionalism, responsiveness, and client relationship management At least 3 years of experience in digital marketing and/or e-commerce performance, with proven results in driving campaign or channel success 3+ years of project management experience, with the ability to manage multiple workstreams and cross-functional collaboration Excellent communication (written and verbal), persuasion, presentation, and client relationship skills are critical Proven ability to manage multiple priorities simultaneously while consistently meeting deadlines Highly organized and detail-oriented, with a strong customer-centric mindset Bachelor's degree in Business Computer Science, or Marketing preferred or equivalent work experience
09/06/2026
Full time
Enterprise Feed Manager IApplyremote type: Hybridlocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR102672# Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.The Enterprise Feed Manager at Commerce is responsible for managing a portfolio of premier advertising channel clients and ensuring the successful execution of feed initiatives across major platforms such as Google, TikTok, and Meta. This role blends technical expertise with strategic client relationship management to drive best-in-class feed performance, deliver meaningful insights, and provide ongoing value.The ideal candidate excels at managing complex technical accounts, serving as a trusted advisor to clients, and partnering with Sales on identifying revenue-generating opportunities that align with business goals. This includes promoting the adoption of Feedonomics' products and services that deliver measurable impact. Success in this role requires a strong ability to navigate technical challenges and foster cross-functional collaboration. What You'll Do Manage a book of business of 10+ clients, 150+ monthly hours, or the equivalent of $40K-$50K MRR. Serve as the primary point of contact for assigned premier advertising channel clients, acting as a Feedonomics representative and trusted advisor. Improve revenue retention rates for your book of business by building strong referenceable working relationships with your clients from entry level to executive leaders. Facilitate monthly virtual client meetings to review performance, discuss strategic initiatives, and foster long-term partnerships. Partner with Sales to support strategic business reviews, renewal conversations, and growth opportunities. Set and manage client expectations, troubleshoot issues, and escalate concerns as needed to maintain high levels of satisfaction. Track and document client technical feed requirements, account details, and project milestones. Provide account reporting on special projects, platform deliverables, and overall client health to internal stakeholders and leadership. Oversee multi-client communications, delegating operational and technical tasks to support. Configure and map data from various file formats (e.g., delimited files, XML, API, and custom scripts) for integration into the Feedonomics platform. Assess data quality, resolve discrepancies, and optimize product feeds for performance across platforms such as Google, Meta, and TikTok. Install, troubleshoot, and maintain Feedonomics platform integrations to ensure reliable data sync and delivery. Collaborate with Product and Engineering teams to provide platform feedback and resolve technical challenges. Maintain thorough documentation of account processes, optimization strategies, platform-specific nuances and client growth plans. Who You Are Minimum of 3 years of experience in data feed account management, with a strong understanding of product data optimization and channel integrations 3+ years in a client-facing support role, demonstrating a high level of professionalism, responsiveness, and client relationship management At least 3 years of experience in digital marketing and/or e-commerce performance, with proven results in driving campaign or channel success 3+ years of project management experience, with the ability to manage multiple workstreams and cross-functional collaboration Excellent communication (written and verbal), persuasion, presentation, and client relationship skills are critical Proven ability to manage multiple priorities simultaneously while consistently meeting deadlines Highly organized and detail-oriented, with a strong customer-centric mindset Bachelor's degree in Business Computer Science, or Marketing preferred or equivalent work experience
Harman International
Hemel Hempstead, Hertfordshire
Global Business Development Manager, Entertainment Lighting About the Role The Global Business Development Manager - Entertainment Lighting will be responsible for driving global business growth and market adoption of Martin Entertainment Lighting solutions across three key vertical markets: Concert, Touring and Event within the Professional Solutions business. This role focuses on creating preference for the company's Entertainment lighting portfolio by primary influencing/engaging Lighting Designers, secondary consultants, system integrators, dealers, distributors, rental customers and end users involved in the specification and procurement of professional lighting systems. The primary mission is to build, drive and convert a strong global specification/opportunity pipeline, expand strategic relationships, and support revenue growth by aligning market/designer needs with the company's lighting strategy and roadmap. The Global Business Development Manager will be key in building, driving and tightening our global relationships with key lighting designers to our brand by assuring frequent touchpoints and unfiltered engagement/feedback directly between key lighting designers and product management, R&D, application engineering and marketing. This role will report to the Director, Global Lighting and work closely with regional lighting sales teams, product management, R&D, application engineering and marketing across the globe. What You Will Do: Develop and manage strategic global relationships with (primary) Lighting Designers (% of time) and (secondary) consultants, system integrators, distributors, rental customers and key end users within the professional Entertainment lighting ecosystem. Drive demand creation and specification for professional lighting solutions through education, demonstrations, and consultative engagement. Seek, identify, develop, and convert new business opportunities to build a sustainable global specification pipeline aligned with business objectives. Manage frequent touchpoints and unfiltered engagement/feedback directly between key lighting designers and product management, R&D, application engineering and marketing. Support regional sales teams with pre sales and post sales technical and market expertise, including project pursuit strategy and key account engagement. Monitor global market trends, competitive activity, and customer feedback to identify growth opportunities and potential gaps in the lighting portfolio. Provide structured input into product management, product strategy and roadmap development by translating market requirements and customer insights into actionable recommendations. Ensure sales objectives, forecasts, and business development activities align with long term strategic goals. Collaborate with marketing on go to market initiatives, industry events, and thought leadership activities to strengthen brand presence in professional lighting. What You Need to Be Successful: At least 5+ years of experience in the professional Entertainment lighting industry. Demonstrated success in business development, specification sales, and entertainment lighting designer relationships at a regional or global level. Strong understanding of professional Entertainment lighting systems, controls, and integration within commercial, architectural, entertainment, or specialty environments. Knowledge of competitive lighting brands, market dynamics, and global channel structures. Experience working cross functionally with sales, product management, and marketing teams. Proficiency with CRM systems and standard business tools (Microsoft Word, Excel, PowerPoint). Excellent communication, presentation, negotiation, and relationship building skills. Bonus Points if You Have: Bachelor's degree or higher. Global market experience and comfort working across cultures and regions. Background with a lighting manufacturer, system integrator, design firm, or consultant community. Strong technical understanding of lighting controls, networking, and system design. Professional industry presence, including participation in trade shows, panels, or industry associations. Informal or formal leadership experience. What Makes You Eligible: Willingness to travel domestic and internationally up to days annually. Ability to work remotely or from a company office as required. Successful completion of background investigation and drug screening where applicable. What We Offer: Flexible work environment, allowing for full time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world class products (JBL, HARMAN Kardon, AKG, and more). Extensive training opportunities through our own HARMAN University. Competitive wellness benefits. "Be Brilliant" employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development. HARMAN is a proud Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job related performance. HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at . Requests will be considered on a case by case basis in accordance with applicable law.
09/06/2026
Full time
Global Business Development Manager, Entertainment Lighting About the Role The Global Business Development Manager - Entertainment Lighting will be responsible for driving global business growth and market adoption of Martin Entertainment Lighting solutions across three key vertical markets: Concert, Touring and Event within the Professional Solutions business. This role focuses on creating preference for the company's Entertainment lighting portfolio by primary influencing/engaging Lighting Designers, secondary consultants, system integrators, dealers, distributors, rental customers and end users involved in the specification and procurement of professional lighting systems. The primary mission is to build, drive and convert a strong global specification/opportunity pipeline, expand strategic relationships, and support revenue growth by aligning market/designer needs with the company's lighting strategy and roadmap. The Global Business Development Manager will be key in building, driving and tightening our global relationships with key lighting designers to our brand by assuring frequent touchpoints and unfiltered engagement/feedback directly between key lighting designers and product management, R&D, application engineering and marketing. This role will report to the Director, Global Lighting and work closely with regional lighting sales teams, product management, R&D, application engineering and marketing across the globe. What You Will Do: Develop and manage strategic global relationships with (primary) Lighting Designers (% of time) and (secondary) consultants, system integrators, distributors, rental customers and key end users within the professional Entertainment lighting ecosystem. Drive demand creation and specification for professional lighting solutions through education, demonstrations, and consultative engagement. Seek, identify, develop, and convert new business opportunities to build a sustainable global specification pipeline aligned with business objectives. Manage frequent touchpoints and unfiltered engagement/feedback directly between key lighting designers and product management, R&D, application engineering and marketing. Support regional sales teams with pre sales and post sales technical and market expertise, including project pursuit strategy and key account engagement. Monitor global market trends, competitive activity, and customer feedback to identify growth opportunities and potential gaps in the lighting portfolio. Provide structured input into product management, product strategy and roadmap development by translating market requirements and customer insights into actionable recommendations. Ensure sales objectives, forecasts, and business development activities align with long term strategic goals. Collaborate with marketing on go to market initiatives, industry events, and thought leadership activities to strengthen brand presence in professional lighting. What You Need to Be Successful: At least 5+ years of experience in the professional Entertainment lighting industry. Demonstrated success in business development, specification sales, and entertainment lighting designer relationships at a regional or global level. Strong understanding of professional Entertainment lighting systems, controls, and integration within commercial, architectural, entertainment, or specialty environments. Knowledge of competitive lighting brands, market dynamics, and global channel structures. Experience working cross functionally with sales, product management, and marketing teams. Proficiency with CRM systems and standard business tools (Microsoft Word, Excel, PowerPoint). Excellent communication, presentation, negotiation, and relationship building skills. Bonus Points if You Have: Bachelor's degree or higher. Global market experience and comfort working across cultures and regions. Background with a lighting manufacturer, system integrator, design firm, or consultant community. Strong technical understanding of lighting controls, networking, and system design. Professional industry presence, including participation in trade shows, panels, or industry associations. Informal or formal leadership experience. What Makes You Eligible: Willingness to travel domestic and internationally up to days annually. Ability to work remotely or from a company office as required. Successful completion of background investigation and drug screening where applicable. What We Offer: Flexible work environment, allowing for full time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world class products (JBL, HARMAN Kardon, AKG, and more). Extensive training opportunities through our own HARMAN University. Competitive wellness benefits. "Be Brilliant" employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development. HARMAN is a proud Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job related performance. HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at . Requests will be considered on a case by case basis in accordance with applicable law.
Join Mitie - the future of high performing places Role: Facilities Coordinator Hours: Shift pattern (06:00-18:00 / 18:00-06:00) Contract: 9 Month Fixed Term Contract At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders. Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations. Role Responsibilities Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback Required Qualifications Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service Health & Safety Responsibilities Follow company policies and procedures, using all equipment and PPE correctly Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment Communicate any training needs or concerns to your Line Manager via the appropriate channels
09/06/2026
Full time
Join Mitie - the future of high performing places Role: Facilities Coordinator Hours: Shift pattern (06:00-18:00 / 18:00-06:00) Contract: 9 Month Fixed Term Contract At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders. Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations. Role Responsibilities Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback Required Qualifications Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service Health & Safety Responsibilities Follow company policies and procedures, using all equipment and PPE correctly Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment Communicate any training needs or concerns to your Line Manager via the appropriate channels
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role The eCommerce Merchandise Manager is responsible for ensuring optimal stock availability, forecast accuracy, and operational readiness to enable trading performance across eCommerce. Working closely with the Head of eCommerce and wider commercial teams, this role provides the stock, forecasting, and supply chain oversight required to support execution of the trading strategy. Acting as the key operational and merchandising lead for eCommerce, the role owns visibility of stock risk and opportunity, proactively identifying actions to protect sales, improve availability, and drive operational efficiency. This role combines strong commercial awareness with operational excellence, ensuring processes, systems, and supply chain coordination effectively support business growth and customer experience. Trading & Commercial Performance Produce and maintain daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance to identify risks and opportunities Own visibility and reporting of stock risks, including OOS performance, sizing impacts, back in stock opportunities, and ageing inventory, proactively recommending actions to protect trade performance Translate customer feedback, returns insights, and operational trends into actionable recommendations to improve performance and customer experience Stock Management & Supply Chain Coordination Own inventory visibility across eCommerce, ensuring optimal stock availability and operational readiness Partner closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints Proactively identify and mitigate stock risks including OOS, overstock, and ageing SKUs, providing clear recommendations and escalation where required Oversee stock planning for peak trading periods, launches, loyalty activity, and key commercial events Ensure operational readiness for product launches, seasonal campaigns, and ancillary product requirements (e.g. samples, gift wrap, NPD) Forecasting & Financial Planning Own stock and sales forecast accuracy across product categories, supporting effective stock risk mitigation and availability planning Contribute to seasonal planning, budgeting, and reforecasting processes through data analysis and commercial insight Align forecasts with the trading calendar, operational capacity, and supply chain changes to support effective execution Use historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency eCommerce Operations & Process Optimisation Drive operational excellence across eCommerce merchandising and supply chain processes Identify and implement process improvements that enhance efficiency, accuracy, scalability, and cross functional ways of working Act as a key operational representative within supply chain and business forums, ensuring critical updates and risks are communicated clearly Partner with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows Support operational readiness planning for peak periods, fulfilment changes, and major trading events Who you will work with The Ecom & Digital team About you Strong commercial and analytical mindset, using data to identify risks, opportunities, and actionable recommendations Proven expertise in stock management, forecasting, and inventory risk mitigation Strong operational understanding across supply chain, fulfilment, and eCommerce processes Experience improving processes, systems, and operational efficiencies within a fast paced environment Effective stakeholder management and cross functional collaboration skills High attention to detail with the ability to manage multiple priorities simultaneously Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
09/06/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role The eCommerce Merchandise Manager is responsible for ensuring optimal stock availability, forecast accuracy, and operational readiness to enable trading performance across eCommerce. Working closely with the Head of eCommerce and wider commercial teams, this role provides the stock, forecasting, and supply chain oversight required to support execution of the trading strategy. Acting as the key operational and merchandising lead for eCommerce, the role owns visibility of stock risk and opportunity, proactively identifying actions to protect sales, improve availability, and drive operational efficiency. This role combines strong commercial awareness with operational excellence, ensuring processes, systems, and supply chain coordination effectively support business growth and customer experience. Trading & Commercial Performance Produce and maintain daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance to identify risks and opportunities Own visibility and reporting of stock risks, including OOS performance, sizing impacts, back in stock opportunities, and ageing inventory, proactively recommending actions to protect trade performance Translate customer feedback, returns insights, and operational trends into actionable recommendations to improve performance and customer experience Stock Management & Supply Chain Coordination Own inventory visibility across eCommerce, ensuring optimal stock availability and operational readiness Partner closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints Proactively identify and mitigate stock risks including OOS, overstock, and ageing SKUs, providing clear recommendations and escalation where required Oversee stock planning for peak trading periods, launches, loyalty activity, and key commercial events Ensure operational readiness for product launches, seasonal campaigns, and ancillary product requirements (e.g. samples, gift wrap, NPD) Forecasting & Financial Planning Own stock and sales forecast accuracy across product categories, supporting effective stock risk mitigation and availability planning Contribute to seasonal planning, budgeting, and reforecasting processes through data analysis and commercial insight Align forecasts with the trading calendar, operational capacity, and supply chain changes to support effective execution Use historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency eCommerce Operations & Process Optimisation Drive operational excellence across eCommerce merchandising and supply chain processes Identify and implement process improvements that enhance efficiency, accuracy, scalability, and cross functional ways of working Act as a key operational representative within supply chain and business forums, ensuring critical updates and risks are communicated clearly Partner with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows Support operational readiness planning for peak periods, fulfilment changes, and major trading events Who you will work with The Ecom & Digital team About you Strong commercial and analytical mindset, using data to identify risks, opportunities, and actionable recommendations Proven expertise in stock management, forecasting, and inventory risk mitigation Strong operational understanding across supply chain, fulfilment, and eCommerce processes Experience improving processes, systems, and operational efficiencies within a fast paced environment Effective stakeholder management and cross functional collaboration skills High attention to detail with the ability to manage multiple priorities simultaneously Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Element Materials Technology Ltd.
Skelmersdale, Lancashire
Overview Our Business Development Managers (BDMs) are field-based sales professionals responsible for growing Element's customer base and increasing share of wallet across assigned accounts. This is a pure sales role, with a strong focus on in-person customer engagement, account development, and revenue generation. BDMs manage a defined portfolio of customers and prospects, regularly travelling to meet face-to-face, often with occasional overnight stays. They also support Strategic and Key Account activities, helping to shape long-term customer relationships and commercial outcomes. Success in this role relies on relationship building, commercial acumen, and the ability to identify and convert opportunities, all while collaborating effectively with colleagues across our commercial, operations and finance teams. In Element, we know this role as a Business Development Manager, but elsewhere, similar roles may be known as Field Sales Representatives, Sales Representatives, or Sales Specialists. Responsibilities NEW BUSINESS GENERATION Proactively prospecting: phone and email Connect with potential customers, re-engage dormant & declining Meet with customers to introduce Element's services Disciplined pipeline management Close deals confidently and at pace Join weekly S&OP meetings Represent Element at industry and open house events ACCOUNT DEVELOPMENT & GROWTH Own, manage and grow a portfolio of accounts Confidently connect with key decision makers Present and close tailored solutions Build, maintain and deliver account plans for most valuable assigned customers Support commercial plans for KAM/SAM as needed Participate in commercial reviews COMPLIANCE & CONDUCT Keep CRM records accurate, up to date, and complete Comply with Element's commercial policies and compliance requirements Demonstrate Element's values of Integrity, Care and Progress Operate within all applicable laws and uphold the highest standards of ethical conduct ONGOING DEVELOPMENT Participate in training, coaching and team learning events Engage with Element Academy and other resources to strengthen skills Stay up to date with Element's service portfolio and capabilities Share knowledge and best practices with peers to strengthen the team's overall performance Skills / Qualifications QUALIFICATIONS & EXPERIENCE Bachelor's degree preferred, or equivalent combination of education and relevant experience Typically, around 5 years' business development, B2B sales, or account management experience Strong oral communication skills, with confidence in leading customer conversations and presenting solutions Confident written communication Practical CRM experience SKILLS & ATTRIBUTES FOR SUCCESS Strong communication & interpersonal skills Commercially driven Comfortable & confident working independently Strategic thinking Self motivated CRM savvy Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) "If you need an accommodation filling out an application, or applying to a job, please email "
09/06/2026
Full time
Overview Our Business Development Managers (BDMs) are field-based sales professionals responsible for growing Element's customer base and increasing share of wallet across assigned accounts. This is a pure sales role, with a strong focus on in-person customer engagement, account development, and revenue generation. BDMs manage a defined portfolio of customers and prospects, regularly travelling to meet face-to-face, often with occasional overnight stays. They also support Strategic and Key Account activities, helping to shape long-term customer relationships and commercial outcomes. Success in this role relies on relationship building, commercial acumen, and the ability to identify and convert opportunities, all while collaborating effectively with colleagues across our commercial, operations and finance teams. In Element, we know this role as a Business Development Manager, but elsewhere, similar roles may be known as Field Sales Representatives, Sales Representatives, or Sales Specialists. Responsibilities NEW BUSINESS GENERATION Proactively prospecting: phone and email Connect with potential customers, re-engage dormant & declining Meet with customers to introduce Element's services Disciplined pipeline management Close deals confidently and at pace Join weekly S&OP meetings Represent Element at industry and open house events ACCOUNT DEVELOPMENT & GROWTH Own, manage and grow a portfolio of accounts Confidently connect with key decision makers Present and close tailored solutions Build, maintain and deliver account plans for most valuable assigned customers Support commercial plans for KAM/SAM as needed Participate in commercial reviews COMPLIANCE & CONDUCT Keep CRM records accurate, up to date, and complete Comply with Element's commercial policies and compliance requirements Demonstrate Element's values of Integrity, Care and Progress Operate within all applicable laws and uphold the highest standards of ethical conduct ONGOING DEVELOPMENT Participate in training, coaching and team learning events Engage with Element Academy and other resources to strengthen skills Stay up to date with Element's service portfolio and capabilities Share knowledge and best practices with peers to strengthen the team's overall performance Skills / Qualifications QUALIFICATIONS & EXPERIENCE Bachelor's degree preferred, or equivalent combination of education and relevant experience Typically, around 5 years' business development, B2B sales, or account management experience Strong oral communication skills, with confidence in leading customer conversations and presenting solutions Confident written communication Practical CRM experience SKILLS & ATTRIBUTES FOR SUCCESS Strong communication & interpersonal skills Commercially driven Comfortable & confident working independently Strategic thinking Self motivated CRM savvy Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) "If you need an accommodation filling out an application, or applying to a job, please email "
Job: Security Operations (SOC) Analyst Location: Belfast, Northern Ireland, UK The Role The SOC Analyst will be responsible for day-to-day security threats, vulnerability management, analysis, and response. You will manage security incidents and review security alerts, determine if the security events are false positives, true positives, or false negatives, while working with incident responders on known or suspected security threats. The Analyst will work on log analysis, vulnerabilities and emerging threats, threat hunting and incident response that adhere to best practices and recognized control frameworks. The role will work closely with Information Security and Information Technology professionals to provide security metrics, threat landscape updates and emerging trends. Responsibilities Monitor, analyse, investigate security incidents and events using various tools and technologies including SIEM, UEBA, Threat Intel and EDR Perform security incident and event correlation, analysis, triage using information gathered from a variety of sources within the enterprise. Generate reports, dashboards, and presentations from security technologies Able to participate in an on call rotation and provide Tier 1 & Tier 2 support. Provide analysis of trending security data from a large number of heterogeneous security devices across different layers. Provide Incident Response (IR) support when analysis confirms an actionable incident. Communicate and collaborate with stakeholders, including internal customers and senior management to provide updates on security incidents and to ensure proper resolution Investigate, document, and report on information security threats and emerging trends. Integrate technologies and share information with SOC analysts and external teams. Participate in internal projects and initiatives to increase SOC efficiency and improve SOC tooling. Improve and challenge existing processes and procedures in an agile and fast-moving environment. Maintain and update security documentation, including incident reports and KB articles Core Qualifications The permanent right to live and work in the United Kingdom - this job is based in Belfast, Northern Ireland Bachelor's degree in a related field (Security, Forensics, Cyber Security, or Computer Science is preferred) or equivalent industry related experience. At least 2 years' experience working within an information security / cyber security role Desirable Proven experience as a security analyst, incident handler/responder, security engineer, or penetration tester. Knowledge of security methodologies, processes (i.e., Cyber Kill Chain/Diamond Models, and the MITRE ATT&CK/D3FEND framework). Knowledge of technical security solutions (such as but not limited to firewalls, SIEM, NIDS/NIPS/HIDS/HIPS, EDR, DLP, SOAR, proxies, network behavioural analytics, orchestration, automation and cloud security). Deep knowledge of TCP/IP, UDP, DNS, FTP, SSH, SSL/TLS and HTTP Protocols, network analysis, and network/security applications and email security. Good knowledge of common malware threats and attack methodologies. Basic knowledge of scripting languages and programming languages (PowerShell, Python, Bash, .NET, Ruby,Java, C, etc.) Desirable Professional Certifications: GCIA, GCIH, GCFE, GCFA, Security+, CCNA CyberOps, OSCP, GPEN, GWAPT, CEH, CySA+ Core Competencies Accountable for the successful completion of multiple, individual projects simultaneously. Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences. Manage change and demonstrate adaptability by adjusting priorities or processes and approaching as needs dictate. Work independently as a team representative of Information Security as well as showing excellence teamwork skills. Ability to develop thorough documentation and operational playbooks, in addition, to suggest alert enhancements to improve detection capability. Fundamental knowledge of network and system technologies and practices Desire for continual learning of new technologies and developing knowledge / skills We Offer 28 days annual leave plus 10 NI national holidays Pension matched up to 7% Private health insurance for medical and dental Life Insurance Great work/life balance and flexible working hours Monthly catered lunches Unlimited drinks and snacks Charitable matching gift program EEO Statement Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
09/06/2026
Full time
Job: Security Operations (SOC) Analyst Location: Belfast, Northern Ireland, UK The Role The SOC Analyst will be responsible for day-to-day security threats, vulnerability management, analysis, and response. You will manage security incidents and review security alerts, determine if the security events are false positives, true positives, or false negatives, while working with incident responders on known or suspected security threats. The Analyst will work on log analysis, vulnerabilities and emerging threats, threat hunting and incident response that adhere to best practices and recognized control frameworks. The role will work closely with Information Security and Information Technology professionals to provide security metrics, threat landscape updates and emerging trends. Responsibilities Monitor, analyse, investigate security incidents and events using various tools and technologies including SIEM, UEBA, Threat Intel and EDR Perform security incident and event correlation, analysis, triage using information gathered from a variety of sources within the enterprise. Generate reports, dashboards, and presentations from security technologies Able to participate in an on call rotation and provide Tier 1 & Tier 2 support. Provide analysis of trending security data from a large number of heterogeneous security devices across different layers. Provide Incident Response (IR) support when analysis confirms an actionable incident. Communicate and collaborate with stakeholders, including internal customers and senior management to provide updates on security incidents and to ensure proper resolution Investigate, document, and report on information security threats and emerging trends. Integrate technologies and share information with SOC analysts and external teams. Participate in internal projects and initiatives to increase SOC efficiency and improve SOC tooling. Improve and challenge existing processes and procedures in an agile and fast-moving environment. Maintain and update security documentation, including incident reports and KB articles Core Qualifications The permanent right to live and work in the United Kingdom - this job is based in Belfast, Northern Ireland Bachelor's degree in a related field (Security, Forensics, Cyber Security, or Computer Science is preferred) or equivalent industry related experience. At least 2 years' experience working within an information security / cyber security role Desirable Proven experience as a security analyst, incident handler/responder, security engineer, or penetration tester. Knowledge of security methodologies, processes (i.e., Cyber Kill Chain/Diamond Models, and the MITRE ATT&CK/D3FEND framework). Knowledge of technical security solutions (such as but not limited to firewalls, SIEM, NIDS/NIPS/HIDS/HIPS, EDR, DLP, SOAR, proxies, network behavioural analytics, orchestration, automation and cloud security). Deep knowledge of TCP/IP, UDP, DNS, FTP, SSH, SSL/TLS and HTTP Protocols, network analysis, and network/security applications and email security. Good knowledge of common malware threats and attack methodologies. Basic knowledge of scripting languages and programming languages (PowerShell, Python, Bash, .NET, Ruby,Java, C, etc.) Desirable Professional Certifications: GCIA, GCIH, GCFE, GCFA, Security+, CCNA CyberOps, OSCP, GPEN, GWAPT, CEH, CySA+ Core Competencies Accountable for the successful completion of multiple, individual projects simultaneously. Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences. Manage change and demonstrate adaptability by adjusting priorities or processes and approaching as needs dictate. Work independently as a team representative of Information Security as well as showing excellence teamwork skills. Ability to develop thorough documentation and operational playbooks, in addition, to suggest alert enhancements to improve detection capability. Fundamental knowledge of network and system technologies and practices Desire for continual learning of new technologies and developing knowledge / skills We Offer 28 days annual leave plus 10 NI national holidays Pension matched up to 7% Private health insurance for medical and dental Life Insurance Great work/life balance and flexible working hours Monthly catered lunches Unlimited drinks and snacks Charitable matching gift program EEO Statement Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Description This is seeking a Customer Representative in Leatherhead. This role involves supporting customers across various channels, handling in-branch transactions, and online queries. The ideal candidate should be passionate about helping customers, comfortable with digital tools, and thrive in a team environment. Benefits include private medical insurance, a competitive pension, and opportunities for training and development.
09/06/2026
Full time
Description This is seeking a Customer Representative in Leatherhead. This role involves supporting customers across various channels, handling in-branch transactions, and online queries. The ideal candidate should be passionate about helping customers, comfortable with digital tools, and thrive in a team environment. Benefits include private medical insurance, a competitive pension, and opportunities for training and development.
About the role At Hillingdon Council, we are passionate about delivering high-quality services that put our residents first. Our Digital team plays a key role in transforming how we deliver services - using data, insight and innovative design to improve outcomes for our communities. We are looking for a motivated and forward-thinking Service Designer to join our Service Design and Delivery team and help shape the future of our services. As a Service Designer, you will lead and support the investigation, analysis and redesign of council services, systems and processes. You will apply service design (with a focus on UX and user research), business analysis and data-driven insight to improve end-to-end journeys, enhance performance and deliver measurable benefits. Working across a range of services, you will collaborate with stakeholders at all levels to understand user needs, challenge existing ways of working and co design sustainable solutions that deliver better outcomes for residents. What You'll Be Doing Leading discovery and analysis to understand user needs, service challenges and improvement opportunities, utilising UX design and user researcher techniques Designing and documenting 'as is' and 'to be' processes to improve customer journeys and service outcomes Producing high quality service design artefacts, including process maps, business requirements, user stories and business cases Using data and insight to inform decision making and quantify benefits Supporting delivery through Agile or Waterfall methodologies, including contributing to UAT and implementation activity Facilitating workshops, interviews and collaborative design sessions with stakeholders Challenging existing practices and identifying innovative, cost effective solutions Supporting continuous service improvement across the council About You We are looking for someone who is passionate about improving services and making a real difference to residents. You will bring: Experience in service design, business analysis or process improvement Strong analytical skills, with the ability to interpret complex data and translate it into actionable insight A proven ability to map and redesign processes and develop clear, structured requirements Excellent stakeholder engagement and facilitation skills Experience working in project environments using Agile and/or Waterfall approaches A collaborative mindset, with the confidence to challenge and influence A commitment to delivering high quality, user centred services Experience within the public sector would be an advantage. Benefits Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life. 36 Hour Week - Enjoy a standard 36 hour workweek for all full time staff. Generous Holiday Entitlement - increasing with length of service (for non casual roles). Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough. Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules). Cycle to Work - Eco friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers and showers at the Civic Centre. Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union. Vivup Benefits - Access a variety of offers and discounts through our Vivup Benefits. Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand and help employees experiencing mental health issues. Access free 24 hour confidential advice and counselling as well as a legal advice service for you and your immediate family. Travel Support - Make your daily commute easier with our season ticket loans and free car parking. Trade Union Membership - The Council recognises UNISON, Unite, AEP and GMB and supports employees' freedom of choice in relation to trade union membership. Equity, Diversity and Inclusion Statement At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. Recruitment Information Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre employment screening: Qualifications Check 2 years of Referencing Note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
09/06/2026
Full time
About the role At Hillingdon Council, we are passionate about delivering high-quality services that put our residents first. Our Digital team plays a key role in transforming how we deliver services - using data, insight and innovative design to improve outcomes for our communities. We are looking for a motivated and forward-thinking Service Designer to join our Service Design and Delivery team and help shape the future of our services. As a Service Designer, you will lead and support the investigation, analysis and redesign of council services, systems and processes. You will apply service design (with a focus on UX and user research), business analysis and data-driven insight to improve end-to-end journeys, enhance performance and deliver measurable benefits. Working across a range of services, you will collaborate with stakeholders at all levels to understand user needs, challenge existing ways of working and co design sustainable solutions that deliver better outcomes for residents. What You'll Be Doing Leading discovery and analysis to understand user needs, service challenges and improvement opportunities, utilising UX design and user researcher techniques Designing and documenting 'as is' and 'to be' processes to improve customer journeys and service outcomes Producing high quality service design artefacts, including process maps, business requirements, user stories and business cases Using data and insight to inform decision making and quantify benefits Supporting delivery through Agile or Waterfall methodologies, including contributing to UAT and implementation activity Facilitating workshops, interviews and collaborative design sessions with stakeholders Challenging existing practices and identifying innovative, cost effective solutions Supporting continuous service improvement across the council About You We are looking for someone who is passionate about improving services and making a real difference to residents. You will bring: Experience in service design, business analysis or process improvement Strong analytical skills, with the ability to interpret complex data and translate it into actionable insight A proven ability to map and redesign processes and develop clear, structured requirements Excellent stakeholder engagement and facilitation skills Experience working in project environments using Agile and/or Waterfall approaches A collaborative mindset, with the confidence to challenge and influence A commitment to delivering high quality, user centred services Experience within the public sector would be an advantage. Benefits Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life. 36 Hour Week - Enjoy a standard 36 hour workweek for all full time staff. Generous Holiday Entitlement - increasing with length of service (for non casual roles). Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough. Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules). Cycle to Work - Eco friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers and showers at the Civic Centre. Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union. Vivup Benefits - Access a variety of offers and discounts through our Vivup Benefits. Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand and help employees experiencing mental health issues. Access free 24 hour confidential advice and counselling as well as a legal advice service for you and your immediate family. Travel Support - Make your daily commute easier with our season ticket loans and free car parking. Trade Union Membership - The Council recognises UNISON, Unite, AEP and GMB and supports employees' freedom of choice in relation to trade union membership. Equity, Diversity and Inclusion Statement At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. Recruitment Information Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre employment screening: Qualifications Check 2 years of Referencing Note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
Job Title MBS System Administrator Lead Salary Salary: The starting salary is £48,995, which includes allowances totalling £3,009. The salary is broken down as £45,986 basic salary, which will increase annually until you reach the top of the scale £54,863. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location Location: Kilburn Background to the Role Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations. MBS will help every person and supplier working with the Met by: Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos; Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and Providing easy-to-use interfaces and 'one-touch' services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows. This is an exciting time to be part of MBS - we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London. Role Description The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services - MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements. The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it. A key enabler of the MBS led transformation is the implementation of a new "Services and Operations" Capability within Met Business Services. The MBS Service and Operations team will be responsible for managing the delivery and optimisation of technical support and service operations. This includes ensuring operational excellence, maintaining high levels of customer satisfaction, and driving continuous improvement within the team. The MBS System Administrator Lead will be responsible for managing the system administration team, ensuring that the team are maintaining, upgrading, and managing our software, hardware, and networks. The System Administrator Lead role is integral to ensuring our IT infrastructure remains secure, efficient, and aligned with the organisation's goals. Key Responsibilities System Maintenance and Monitoring Provides oversight to the team to ensure the successful management of Installs, configurations and maintenance of MBS related operating systems and hardware. Monitors system performance across a variety of MBS applications, ensuring availability and reliability. Ensures that regular updates, patches, and security fixes are managed by the team appropriately and in a timely manner both internally and with external Service Providers managing our MBS Products and Services. Collaborates with key stakeholders and provides support to the team across Live Production and Test environments. Provides oversight and support to the team to ensure network security best practices and policies are in place or improved where required. Monitors systems for vulnerabilities and responds to security incidents. Enforces security policies and ensures compliance with industry standards across the MBS supported applications. Systems Administration Provides technical support to the team across the various MBS systems. Supports the continuous improvement of the various MBS systems via change, projects and programmes. Attends and contributes to the MBS Systems Working Group activities. Responds to queries from the business and Service Providers with regards to MBS supported system issues, general help and guidance. Provides oversight, management and maintenance of the MBS Intranet Page. Liaises with colleagues, key stakeholders and service providers to capture and share Maintenance updates, fixes and Service Improvement information. Collaborates closely with the business teams to capture and share important links/information. People Management & Culture Provide guidance, support and mentoring to their team, including career development and ensuring professional accreditation for key positions. Foster a culture of high-performance, innovation and continuous improvement embracing MPS values. Foster a data-driven culture throughout MBS, providing training, support and guidance where required. Drive cultural change to remove silos, set corporate standards and promote inclusivity. Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution. Experience Minimum 5-7 years of experience in IT administration, with at least 2 years in a leadership role. Proven track record of managing complex IT infrastructures and teams. Strong business transformation skills encompassing people, processes, and systems. Effective communicator with the ability to build strong networks and relationships across the organisation, with suppliers and key stakeholders. Ability to proactively manage own workload to deliver to deadlines and know when to seek support. Strong customer service skills and the ability to deal with enquiries, requests, complaints/escalations in a professional and proactive manner. Competent user of Microsoft Packages (Word, Excel and PowerPoint) and excellent attention to detail, working to a high level of accuracy. Capable knowledge of management and operations of best-in-practice ERP platforms e.g. Oracle Ability to identify dependencies, assess risks and put effective risk mitigation plans in place. Ability to meet demanding deadlines in a pressurised environment and manage a diverse workload Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL, CompTIA Security+) are a plus. Note You may in addition be required from time to time to undertake additional duties necessary to meet the needs of the Met; such duties to be commensurate with the responsibilities and grading of the post. Disability Confident Statement The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If youneed any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence. Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more aboutpolice fitness standards. Read our full disability confidence statement.
09/06/2026
Full time
Job Title MBS System Administrator Lead Salary Salary: The starting salary is £48,995, which includes allowances totalling £3,009. The salary is broken down as £45,986 basic salary, which will increase annually until you reach the top of the scale £54,863. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location Location: Kilburn Background to the Role Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations. MBS will help every person and supplier working with the Met by: Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos; Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and Providing easy-to-use interfaces and 'one-touch' services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows. This is an exciting time to be part of MBS - we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London. Role Description The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services - MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements. The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it. A key enabler of the MBS led transformation is the implementation of a new "Services and Operations" Capability within Met Business Services. The MBS Service and Operations team will be responsible for managing the delivery and optimisation of technical support and service operations. This includes ensuring operational excellence, maintaining high levels of customer satisfaction, and driving continuous improvement within the team. The MBS System Administrator Lead will be responsible for managing the system administration team, ensuring that the team are maintaining, upgrading, and managing our software, hardware, and networks. The System Administrator Lead role is integral to ensuring our IT infrastructure remains secure, efficient, and aligned with the organisation's goals. Key Responsibilities System Maintenance and Monitoring Provides oversight to the team to ensure the successful management of Installs, configurations and maintenance of MBS related operating systems and hardware. Monitors system performance across a variety of MBS applications, ensuring availability and reliability. Ensures that regular updates, patches, and security fixes are managed by the team appropriately and in a timely manner both internally and with external Service Providers managing our MBS Products and Services. Collaborates with key stakeholders and provides support to the team across Live Production and Test environments. Provides oversight and support to the team to ensure network security best practices and policies are in place or improved where required. Monitors systems for vulnerabilities and responds to security incidents. Enforces security policies and ensures compliance with industry standards across the MBS supported applications. Systems Administration Provides technical support to the team across the various MBS systems. Supports the continuous improvement of the various MBS systems via change, projects and programmes. Attends and contributes to the MBS Systems Working Group activities. Responds to queries from the business and Service Providers with regards to MBS supported system issues, general help and guidance. Provides oversight, management and maintenance of the MBS Intranet Page. Liaises with colleagues, key stakeholders and service providers to capture and share Maintenance updates, fixes and Service Improvement information. Collaborates closely with the business teams to capture and share important links/information. People Management & Culture Provide guidance, support and mentoring to their team, including career development and ensuring professional accreditation for key positions. Foster a culture of high-performance, innovation and continuous improvement embracing MPS values. Foster a data-driven culture throughout MBS, providing training, support and guidance where required. Drive cultural change to remove silos, set corporate standards and promote inclusivity. Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution. Experience Minimum 5-7 years of experience in IT administration, with at least 2 years in a leadership role. Proven track record of managing complex IT infrastructures and teams. Strong business transformation skills encompassing people, processes, and systems. Effective communicator with the ability to build strong networks and relationships across the organisation, with suppliers and key stakeholders. Ability to proactively manage own workload to deliver to deadlines and know when to seek support. Strong customer service skills and the ability to deal with enquiries, requests, complaints/escalations in a professional and proactive manner. Competent user of Microsoft Packages (Word, Excel and PowerPoint) and excellent attention to detail, working to a high level of accuracy. Capable knowledge of management and operations of best-in-practice ERP platforms e.g. Oracle Ability to identify dependencies, assess risks and put effective risk mitigation plans in place. Ability to meet demanding deadlines in a pressurised environment and manage a diverse workload Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL, CompTIA Security+) are a plus. Note You may in addition be required from time to time to undertake additional duties necessary to meet the needs of the Met; such duties to be commensurate with the responsibilities and grading of the post. Disability Confident Statement The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If youneed any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence. Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more aboutpolice fitness standards. Read our full disability confidence statement.
United Infrastructure Connected
Warrington, Cheshire
Apprentice - Telecoms Access and Outage United Infrastructure is looking for an Apprentice to join our Telecoms business, supporting operational delivery across multiple client sites. You will be given a real job from day one and gain hands on industry experience. Responsibilities Deal with enquiries from clients and customers via email, telephone calls and different systems. Create, maintain and ensure efficient handling of documentation. Work closely with colleagues and stakeholders, including internal teams, field engineers and client representatives, to ensure projects run smoothly. Training & Apprenticeship You will be enrolled onto the Level 3 Business Administrator Apprenticeship through one of our training partners. The learning pathway is delivered entirely remotely via online self accessed or virtually delivered classroom sessions, and you will receive one to one support from your tutor or coach. Benefits Generous holiday allowance, Christmas shutdown and a tailored benefits portal allowing you to choose the benefits that best suit you. Qualifications & Academic Requirements 5 GCSEs at Grade 9 4/A -C, including English and Mathematics. Good IT skills and ability to use Microsoft Office packages, particularly Excel. Good organisation, time management, attention to detail and communication skills. Availability to start full time work by August 2026. Commitment to live and breathe our company values during work and studies. Motive and dedication to successfully complete your apprenticeship programme. Equal Opportunities Statement At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.
09/06/2026
Full time
Apprentice - Telecoms Access and Outage United Infrastructure is looking for an Apprentice to join our Telecoms business, supporting operational delivery across multiple client sites. You will be given a real job from day one and gain hands on industry experience. Responsibilities Deal with enquiries from clients and customers via email, telephone calls and different systems. Create, maintain and ensure efficient handling of documentation. Work closely with colleagues and stakeholders, including internal teams, field engineers and client representatives, to ensure projects run smoothly. Training & Apprenticeship You will be enrolled onto the Level 3 Business Administrator Apprenticeship through one of our training partners. The learning pathway is delivered entirely remotely via online self accessed or virtually delivered classroom sessions, and you will receive one to one support from your tutor or coach. Benefits Generous holiday allowance, Christmas shutdown and a tailored benefits portal allowing you to choose the benefits that best suit you. Qualifications & Academic Requirements 5 GCSEs at Grade 9 4/A -C, including English and Mathematics. Good IT skills and ability to use Microsoft Office packages, particularly Excel. Good organisation, time management, attention to detail and communication skills. Availability to start full time work by August 2026. Commitment to live and breathe our company values during work and studies. Motive and dedication to successfully complete your apprenticeship programme. Equal Opportunities Statement At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.
Are you a data-driven CRM specialist who knows how to turn customer insight into meaningful engagement, loyalty and long-term retention? Then we now have a 12-month Fixed Term opportunity for a As Digital CRM Loyalty & Retention Manager to join our International team. They will play a pivotal role in shaping how millions of customers experience and connect with M&S as this position sits at the heart of a data led transformation, driving a sophisticated contact strategy that spans the entire customer lifecycle. Working in close partnership with CRM leadership and data and analytics teams, the focus is on unlocking the full potential of customer data and technology to deliver meaningful engagement, strengthen retention, and build long term loyalty. From designing highly targeted audience segmentation and delivering impactful triggered campaigns, to creating relationship led programmes that deepen customer connections, every initiative is rooted in insight and measurable performance. With a strong emphasis on innovation, the role also contributes to the evolution of an always on omni channel strategy and supports the development of future facing loyalty programmes across international markets. This is an opportunity to combine analytical thinking with creativity to shape customer experiences at scale and drive tangible business impact. If you're motivated by the challenge of turning data into meaningful customer connections at scale, this role offers the opportunity to shape how a global brand engages, retains and rewards its customers. Driving a data led contact strategy across the full customer lifecycle, this position blends analytical thinking with creative execution-spanning audience segmentation, triggered campaigns and relationship building programmes then we would love to hear from you! NB This is a full time role based at our Paddington Support Office a minimum of three days a week and is a salaried position. What you'll do Your key accountabilities will include: Maintain the CRM lifecycle: identifying new opportunities that will support key segments, monitoring existing campaign automations and looking for opportunities to optimise, including identifying opportunities to incorporate additional paid media channels Manage the D2C International Loyalty program, actively monitoring the platform and reporting suites to ensure promotions are issuing correct and performance is as expected Work with our data engineering and analytics teams to manage and maintain the requirements for the international customer data set. Support in the development of the contact strategy for the business as usual email program; utilising the email engagement segmentation as well transactional and behaviour audience attributes. Work with the CRM Campaign Manager to deliver a customer audience test and learn strategy, supporting the campaign team to deliver against key KPI targets Who you are Your skills and experience will include: Advanced CRM & Data Driven Marketing Expertise - Significant experience delivering insight led CRM strategies within email marketing platforms such as Salesforce Marketing Cloud, using data to drive targeted, high impact campaigns Customer Data & Segmentation Capability - Strong understanding of customer data structures and working with data engineering teams to build a single customer view, enabling sophisticated segmentation and personalisation strategies Analytical Campaign Optimisation - Proven ability to design and manage automated, triggered campaigns, using data analysis to continuously refine performance and improve engagement and retention outcomes Performance Measurement & Insight Generation - Highly analytical, with strong experience tracking KPIs, interpreting campaign data, and translating insights into clear, actionable recommendations that drive measurable results Detail Oriented & Collaborative Delivery - Meticulous and organised approach with the ability to work independently and partner effectively across teams, ensuring data accuracy and high quality, insight led execution What's in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Discretionary bonus schemes linked to your performance and ours Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's welcome We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
09/06/2026
Full time
Are you a data-driven CRM specialist who knows how to turn customer insight into meaningful engagement, loyalty and long-term retention? Then we now have a 12-month Fixed Term opportunity for a As Digital CRM Loyalty & Retention Manager to join our International team. They will play a pivotal role in shaping how millions of customers experience and connect with M&S as this position sits at the heart of a data led transformation, driving a sophisticated contact strategy that spans the entire customer lifecycle. Working in close partnership with CRM leadership and data and analytics teams, the focus is on unlocking the full potential of customer data and technology to deliver meaningful engagement, strengthen retention, and build long term loyalty. From designing highly targeted audience segmentation and delivering impactful triggered campaigns, to creating relationship led programmes that deepen customer connections, every initiative is rooted in insight and measurable performance. With a strong emphasis on innovation, the role also contributes to the evolution of an always on omni channel strategy and supports the development of future facing loyalty programmes across international markets. This is an opportunity to combine analytical thinking with creativity to shape customer experiences at scale and drive tangible business impact. If you're motivated by the challenge of turning data into meaningful customer connections at scale, this role offers the opportunity to shape how a global brand engages, retains and rewards its customers. Driving a data led contact strategy across the full customer lifecycle, this position blends analytical thinking with creative execution-spanning audience segmentation, triggered campaigns and relationship building programmes then we would love to hear from you! NB This is a full time role based at our Paddington Support Office a minimum of three days a week and is a salaried position. What you'll do Your key accountabilities will include: Maintain the CRM lifecycle: identifying new opportunities that will support key segments, monitoring existing campaign automations and looking for opportunities to optimise, including identifying opportunities to incorporate additional paid media channels Manage the D2C International Loyalty program, actively monitoring the platform and reporting suites to ensure promotions are issuing correct and performance is as expected Work with our data engineering and analytics teams to manage and maintain the requirements for the international customer data set. Support in the development of the contact strategy for the business as usual email program; utilising the email engagement segmentation as well transactional and behaviour audience attributes. Work with the CRM Campaign Manager to deliver a customer audience test and learn strategy, supporting the campaign team to deliver against key KPI targets Who you are Your skills and experience will include: Advanced CRM & Data Driven Marketing Expertise - Significant experience delivering insight led CRM strategies within email marketing platforms such as Salesforce Marketing Cloud, using data to drive targeted, high impact campaigns Customer Data & Segmentation Capability - Strong understanding of customer data structures and working with data engineering teams to build a single customer view, enabling sophisticated segmentation and personalisation strategies Analytical Campaign Optimisation - Proven ability to design and manage automated, triggered campaigns, using data analysis to continuously refine performance and improve engagement and retention outcomes Performance Measurement & Insight Generation - Highly analytical, with strong experience tracking KPIs, interpreting campaign data, and translating insights into clear, actionable recommendations that drive measurable results Detail Oriented & Collaborative Delivery - Meticulous and organised approach with the ability to work independently and partner effectively across teams, ensuring data accuracy and high quality, insight led execution What's in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Discretionary bonus schemes linked to your performance and ours Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's welcome We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lightspeed Commerce, Inc. is looking for a Customer Support representative to join their global team. You will assist hospitality customers with a variety of requests, ensuring high-quality support via phone, chat, and email. The ideal candidate possesses strong customer service experience, is detail-oriented, and communicates fluently in French and English. This role offers unlimited annual leave and other benefits, promoting a positive work environment geared towards growth.
09/06/2026
Full time
Lightspeed Commerce, Inc. is looking for a Customer Support representative to join their global team. You will assist hospitality customers with a variety of requests, ensuring high-quality support via phone, chat, and email. The ideal candidate possesses strong customer service experience, is detail-oriented, and communicates fluently in French and English. This role offers unlimited annual leave and other benefits, promoting a positive work environment geared towards growth.
Description This is seeking a part-time Customer Representative in Harrow, England, to support customers through various channels, including in-person and digital services. Responsibilities include handling transactions, answering queries, and assisting with applications. Candidates should have a proactive mindset and adaptability to diverse customer needs. The role offers flexible hours, private medical insurance, and additional benefits, including training opportunities and annual performance-related bonuses.
09/06/2026
Full time
Description This is seeking a part-time Customer Representative in Harrow, England, to support customers through various channels, including in-person and digital services. Responsibilities include handling transactions, answering queries, and assisting with applications. Candidates should have a proactive mindset and adaptability to diverse customer needs. The role offers flexible hours, private medical insurance, and additional benefits, including training opportunities and annual performance-related bonuses.
Mid Market Sales RepresentativeApplylocations: Field Based - UK: Dartford: Crawleytime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 30, 2026 (28 days left to apply)job requisition id: JR- Business Development Manager Area: Crawley & Dartford Base salary: £ + commission, Company car, laptop, phone Additional incentives for top achievers Mon- Fri- 9am-5.30pm. Lyreco are the market leader in Workplace Solutions and specialise in providing workplace solutions to businesses globally, across a variety of sectors.We have an exciting opportunity for a New Business Development Manager to join our growing team. The Business Development Manager will consistently win and implement new accounts.You will build and maintain a new business pipeline, working alongside Account Managers to effectively secure and handover new accounts. Key Responsibilities of the Business Development Manager: Consistently win new customers within a defined prospect area Implement and set up new accounts, with a focus on product penetration and profit Build and maintain strong customer relationships Negotiate pricing and margin with customers as needed Work closely with the wider team to grow and develop successful business in the Central London area Knowledge, Skills and Experience: The Business Development Manager should have experience of working in a business-to-business sales role Proven track record of achieving sales and margin targets Ability to build and develop a pipeline of new business Excellent customer awareness, ability to build solid working relationships Able to sell and negotiate at all levels within an organisation High level of proficiency in Microsoft Office, particularly Excel Workplace Benefits: Clear career pathways and development programmes to support your growth Company Pension Life assurance 23 days holiday, increases the longer you are with us, + 8 Bank Holidays Employee discount scheme Employee Assistance Programme (EAP), well-being support when you need it Health and wellness initiativesAs a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV's will not be accepted.
09/06/2026
Full time
Mid Market Sales RepresentativeApplylocations: Field Based - UK: Dartford: Crawleytime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 30, 2026 (28 days left to apply)job requisition id: JR- Business Development Manager Area: Crawley & Dartford Base salary: £ + commission, Company car, laptop, phone Additional incentives for top achievers Mon- Fri- 9am-5.30pm. Lyreco are the market leader in Workplace Solutions and specialise in providing workplace solutions to businesses globally, across a variety of sectors.We have an exciting opportunity for a New Business Development Manager to join our growing team. The Business Development Manager will consistently win and implement new accounts.You will build and maintain a new business pipeline, working alongside Account Managers to effectively secure and handover new accounts. Key Responsibilities of the Business Development Manager: Consistently win new customers within a defined prospect area Implement and set up new accounts, with a focus on product penetration and profit Build and maintain strong customer relationships Negotiate pricing and margin with customers as needed Work closely with the wider team to grow and develop successful business in the Central London area Knowledge, Skills and Experience: The Business Development Manager should have experience of working in a business-to-business sales role Proven track record of achieving sales and margin targets Ability to build and develop a pipeline of new business Excellent customer awareness, ability to build solid working relationships Able to sell and negotiate at all levels within an organisation High level of proficiency in Microsoft Office, particularly Excel Workplace Benefits: Clear career pathways and development programmes to support your growth Company Pension Life assurance 23 days holiday, increases the longer you are with us, + 8 Bank Holidays Employee discount scheme Employee Assistance Programme (EAP), well-being support when you need it Health and wellness initiativesAs a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV's will not be accepted.
Job title: Business Development Manager (Logistics, Suppy Chain or Ports) Location : Dover Salary: c. 52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as a Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development in Logistics, Supply Chain or Port operations. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. If you would like any further information before applying, then please call Ellie - Permanent Consultant on (phone number removed) or email (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles. The role is subject to a medical assessment including a Drug and Alcohol test, and a background security check to obtain a dock pass.
08/06/2026
Full time
Job title: Business Development Manager (Logistics, Suppy Chain or Ports) Location : Dover Salary: c. 52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as a Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development in Logistics, Supply Chain or Port operations. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. If you would like any further information before applying, then please call Ellie - Permanent Consultant on (phone number removed) or email (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles. The role is subject to a medical assessment including a Drug and Alcohol test, and a background security check to obtain a dock pass.
Role: Senior Software Engineer Location: Milton Keynes (2-3 days on-site per week) Salary: 60,000 - 75,000 SUMMARY An exciting opportunity to join an experienced team with responsibility for elements of a significant public sector deployment of IT solutions and systems enabling bespoke software. Working at client sites and home as required supporting the development, integration, rollout, and support of complex solutions. The successful candidate will work alongside a diverse team consisting of customer representatives, solution architects, academia, and leading software development companies. RESPONSIBILITIES Front-End Development Designing and implementing user interfaces (UI). Using HTML, CSS, JavaScript, Typescript and React framework. Ensuring responsiveness and cross-browser compatibility. Improving user experience (UX). Back-End Development Creating APIs and services. Writing server-side logic using Java. Working with frameworks using SpringBoot . Database Management Designing and maintaining relational (PostgreSQL, MySQL) databases. Writing efficient queries and ensuring data integrity. DevOps & Deployment Setting up CI/CD pipelines (e.g., GitHub Actions, Jenkins). Managing cloud services (e.g., AWS, Azure, GCP). Automating deployments and monitoring application performance. Code Reviews Reviewing peers' code to ensure quality and maintainability. Testing Writing unit, integration, and end-to-end tests using tools such as Junit, Test Containers, Vitetest and StoryBook. Documentation: Creating and maintaining internal documentation for code and APIs. Collaboration: Working with product managers, designers, and other developers to deliver features. Security: Implementing authentication, authorization, and other security best practices. THE PERSON - ESSENTIAL CRITERIA Hands-on experience in Application Design. Experience in specifying, designing, building, and testing complex full-stack software solutions. Expertise in design & development of Application Programming Interface. Expertise in developing and employing onto a Windows and Linux environment. Good practical knowledge of relational database technologies - ideally PostgreSQL. Strong data skills and demonstrable analysis and analytical skills. Must have the ability to confidently and quickly problem solve by understanding what is happening, why and then correcting. Expertise in at least two back-end technologies, ideally Java & Python. Experience in JavaScript or Typescript and at least one front-end technology stack (ideally React). Software virtualisation skills e.g., Docker. The willingness and ability to gain or currently holding UK Security Clearance (SC) as a minimum. This role is a Reserved role which requires the post-holder to have British Nationality and requires the successful candidate to undergo UK Security Clearance (SC). To be eligible, applicants are typically required to hold British nationality and have been resident in the UK for at least the last 5 consecutive years. Ability to easily commute to Milton Keynes and potentially other UK sites. The ability to work well and collaboratively as part of a small team where proactive communication is essential. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
08/06/2026
Full time
Role: Senior Software Engineer Location: Milton Keynes (2-3 days on-site per week) Salary: 60,000 - 75,000 SUMMARY An exciting opportunity to join an experienced team with responsibility for elements of a significant public sector deployment of IT solutions and systems enabling bespoke software. Working at client sites and home as required supporting the development, integration, rollout, and support of complex solutions. The successful candidate will work alongside a diverse team consisting of customer representatives, solution architects, academia, and leading software development companies. RESPONSIBILITIES Front-End Development Designing and implementing user interfaces (UI). Using HTML, CSS, JavaScript, Typescript and React framework. Ensuring responsiveness and cross-browser compatibility. Improving user experience (UX). Back-End Development Creating APIs and services. Writing server-side logic using Java. Working with frameworks using SpringBoot . Database Management Designing and maintaining relational (PostgreSQL, MySQL) databases. Writing efficient queries and ensuring data integrity. DevOps & Deployment Setting up CI/CD pipelines (e.g., GitHub Actions, Jenkins). Managing cloud services (e.g., AWS, Azure, GCP). Automating deployments and monitoring application performance. Code Reviews Reviewing peers' code to ensure quality and maintainability. Testing Writing unit, integration, and end-to-end tests using tools such as Junit, Test Containers, Vitetest and StoryBook. Documentation: Creating and maintaining internal documentation for code and APIs. Collaboration: Working with product managers, designers, and other developers to deliver features. Security: Implementing authentication, authorization, and other security best practices. THE PERSON - ESSENTIAL CRITERIA Hands-on experience in Application Design. Experience in specifying, designing, building, and testing complex full-stack software solutions. Expertise in design & development of Application Programming Interface. Expertise in developing and employing onto a Windows and Linux environment. Good practical knowledge of relational database technologies - ideally PostgreSQL. Strong data skills and demonstrable analysis and analytical skills. Must have the ability to confidently and quickly problem solve by understanding what is happening, why and then correcting. Expertise in at least two back-end technologies, ideally Java & Python. Experience in JavaScript or Typescript and at least one front-end technology stack (ideally React). Software virtualisation skills e.g., Docker. The willingness and ability to gain or currently holding UK Security Clearance (SC) as a minimum. This role is a Reserved role which requires the post-holder to have British Nationality and requires the successful candidate to undergo UK Security Clearance (SC). To be eligible, applicants are typically required to hold British nationality and have been resident in the UK for at least the last 5 consecutive years. Ability to easily commute to Milton Keynes and potentially other UK sites. The ability to work well and collaboratively as part of a small team where proactive communication is essential. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Digital Marketing Apprentice Fixed-Term for 2 years Liverpool Experience Campus operates the city's waterfront event campus - the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. Come and join us at Liverpool Experience Campus as our Digital Marketing Apprentice! Company Benefits We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at Liverpool Experience Campus, and just some of the benefits staff can enjoy including: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful things Liverpool Experience Campus has achieved / continue to work towards: Disability Confident Employer Sunflower Friendly Business Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year we contributed over £6.4m Green Meeting's Gold Standard Sustainability Strategy Positively influencing biodiversity - in the grounds of our campus, we have 3 beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role As Digital Marketing Apprentice, you will support the delivery of engaging, effective and data driven activity across Liverpool Experience Campus. Delivering high quality and accurate digital content within a fast-paced collaborative team while supporting business goals, boosting ticket sales and enhancing customer experience. The ideal candidate will have experience of: Marketing principles and a strong interest in digital channels, analytics, and content creation. Be enthusiastic about learning, eager to experiment with new tools and platforms (including AI). Motivated to develop a career in digital marketing. Main Duties: Maintaining website content across multiple platforms, ensuring accuracy, accessibility and SEO / AEO optimisation. Supporting the delivery of email campaigns and customer journeys through HubSpot, including audience segmentation, A / B testing and reporting. Preparing and scheduling social media content, monitoring engagement and contributing to campaign delivery. Capturing and creating digital content (including short-form video and graphics) for use across channels. Producing regular performance reports across web, CRM and social channels, identifying insights and opportunities for improvement. Supporting major campaigns, events and launches to ensure digital activity is delivered on time and to a high standard. Monitoring competitor activity and digital trends to inform future campaigns and innovation. Working towards the Level 3 Multi-Channel Marketer apprenticeship qualification, completing all required learning and assessments. We're looking for someone who: Is enthusiastic, proactive and eager to learn, with a genuine interest in digital marketing and emerging technologies. Demonstrates strong written and verbal communication skills. Highly organised, good attention to detail and manages multiple tasks. Shows resilience and a positive, flexible approach in a fast-paced environment. Works well both independently and as part of a team, contributing to a collaborative "One Team" culture. Curious about digital trends and technology, with an interest in how campaigns perform and a willingness to learn about reporting, analytics, marketing technology, data and insights. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date : 22 June 2026 Interview Date : W/C 6 July 2026 Equality, Diversity and Inclusion Liverpool Experience Campus know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
08/06/2026
Contractor
Digital Marketing Apprentice Fixed-Term for 2 years Liverpool Experience Campus operates the city's waterfront event campus - the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. Come and join us at Liverpool Experience Campus as our Digital Marketing Apprentice! Company Benefits We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at Liverpool Experience Campus, and just some of the benefits staff can enjoy including: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful things Liverpool Experience Campus has achieved / continue to work towards: Disability Confident Employer Sunflower Friendly Business Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year we contributed over £6.4m Green Meeting's Gold Standard Sustainability Strategy Positively influencing biodiversity - in the grounds of our campus, we have 3 beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role As Digital Marketing Apprentice, you will support the delivery of engaging, effective and data driven activity across Liverpool Experience Campus. Delivering high quality and accurate digital content within a fast-paced collaborative team while supporting business goals, boosting ticket sales and enhancing customer experience. The ideal candidate will have experience of: Marketing principles and a strong interest in digital channels, analytics, and content creation. Be enthusiastic about learning, eager to experiment with new tools and platforms (including AI). Motivated to develop a career in digital marketing. Main Duties: Maintaining website content across multiple platforms, ensuring accuracy, accessibility and SEO / AEO optimisation. Supporting the delivery of email campaigns and customer journeys through HubSpot, including audience segmentation, A / B testing and reporting. Preparing and scheduling social media content, monitoring engagement and contributing to campaign delivery. Capturing and creating digital content (including short-form video and graphics) for use across channels. Producing regular performance reports across web, CRM and social channels, identifying insights and opportunities for improvement. Supporting major campaigns, events and launches to ensure digital activity is delivered on time and to a high standard. Monitoring competitor activity and digital trends to inform future campaigns and innovation. Working towards the Level 3 Multi-Channel Marketer apprenticeship qualification, completing all required learning and assessments. We're looking for someone who: Is enthusiastic, proactive and eager to learn, with a genuine interest in digital marketing and emerging technologies. Demonstrates strong written and verbal communication skills. Highly organised, good attention to detail and manages multiple tasks. Shows resilience and a positive, flexible approach in a fast-paced environment. Works well both independently and as part of a team, contributing to a collaborative "One Team" culture. Curious about digital trends and technology, with an interest in how campaigns perform and a willingness to learn about reporting, analytics, marketing technology, data and insights. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date : 22 June 2026 Interview Date : W/C 6 July 2026 Equality, Diversity and Inclusion Liverpool Experience Campus know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Company description: Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, were inspired by the opportunities to innovate and break boundaries. Were proud to play a part in protecting the worlds democracies. And were committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees globally, across 33 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers. There are no limits to where you can take your career. Job description: Job Summary Its great to know youre making a difference to the future of aviation! Whatever part you play youll be helping us deliver operational excellence to our customers. Based at our Luton manufacturing plant youll do just that. Established in 1993, GKN Aerospace in Luton is a world leader in commercial and military ice protection systems and transparencies. Offering a full range of capabilities; design, analysis, testing, certification and manufacture of electro-thermal ice protection, military fast jet canopies and flight deck windows to over 20 programmes including: Boeing 787, Dreamliner, Airbus A320, AgustaWestland, AW101, Eurofighter Typhoon and Lockheed, Martin F-22 Raptor. Our customers include Boeing, Airbus, Lockheed Martin, Bell Helicopters, Textron, BAE Systems, Pratt & Whitney, Leonardo. Our Luton site is home to 370+ employees and onsite facilities including onsite parking, food hub and vending machines. As a Senior Systems Engineer (Electronics) you will draw on your diverse engineering background and the product lifecycle awareness to work on a variety of research activities in the TRL1-6 range. You must have sound experience in leading technical work, including budgeting, schedule and risk management. You will be capable of achieving through others internally and externally, and you will be committed to development of your own skills and professional network. Your proactive nature will enable you to understand and adapt to new technology areas quickly. The Luton team is focussed on developing product and manufacturing process technology related to aircraft ice protection systems and specialist structures for both civil and defence applications. The areas of activity cover but is not limited to: Electro-thermal systems and Electro-mechanical systems, Specialist materials and coating systems, Embedded and structural composites, Aircraft transparencies, Icing modelling and analysis, Sensing and data acquisition, Electrical and software control systems and digital engineering / manufacturing. This role is to provide analysis and design data to support ice protection system design through modelling and simulation of in-flight icing behaviour of aircraft surfaces, or representative surfaces. It is further expected that the role holder develop an in-depth understanding of the icing wind tunnel facility capabilities, and provide consultation and support to customers and other third party users ensuring testing is conducted in line with relevant standards and specifications and contributing to test reports as required. This expertise is to be developed through understanding icing physics and aircraft ice protection philosophies (particularly electrothermal), and through practical experimentation and modelling verification using the research icing wind tunnel.The successful candidate should have a broad engineering knowledge base but have a desire to specialise and in time develop the in depth knowledge to become a subject matter expert in icing analysis and testing, being able to support next generation ice protection system designs. We are seeking someone adaptable in their approach to work, and be willing to understudy other team members in their areas of expertise to ensure project objectives are met. As aSenior Systems Engineer (Electronics), you will be naturally curious and seek to increase/deepen your own technical knowledge through study, collaborative working, hypothesis testing and experimentation. Core operational hours at our Luton site are: 07:30 - 16:30 Monday to Thursday & 07:30 - 12:30 Friday. The role requires flexibility for occassional national travel to meet with customer and we offer the opportunity to work from home up to two days per week dependent on business need. Job Responsibilities Responsible for the technical delivery of allocated project deliverables, or project work packages, ensuring the research objectives have been satisfied. You may have budget accountability for a Work Stream or Work Package Support or lead any necessary 'hands on' development test work and development trials that are required to meet your Work Package/Work Stream delivery objectives. Support or lead the design of external work packages to be carried out by third parties in order to meet project research objectives. Responsible for accurately capturing and recording data and results from test work and development trials. Responsible for raising and issuing high quality and detailed technical documentation. Seek to understand the strategic direction of the target products or manufacturing process technologies being developed within your project(s) Responsible for preparation of Technology Development Plans and Technology Business Cases within your project(s) Ensure all planning documentation in your responsibility is regularly updated, accurate, and delivery is on track. You may also have schedule accountability for your project(s) Suggest and explore exploitation routes, aligned with the guidance of the Work Stream Lead. Drive project(s) toward exploitation, identifying and supporting industrialisation scenario development. Support project stakeholder management with internal/external customers, and you may lead management of supply chain partners in some cases. Take an active role in creating a personal development plan linked to GKN's TEF and will be responsible for delivering on agreed objectives supported by your line manager Ensure EHS policy and process adherence for your activities, and you will contribute to a proactive EHS culture in the wider team. Contribute to the development of GKN as a 'Great Place to Work', aligned with the core principles - safe, innovative, open & honest, care & respect, and ownership. Profile description: What You'll Bring To help us make a difference, youll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes: Essential: HNC, degree or equivalent experience in electrical or systems engineering Experience delivering designs for electro-mechanical, sensing OR controller systems within an engineering environment Electronics pcb design experience Good general engineering/technology knowledge base and can demonstrate strategic thinking. Working knowledge of aerodynamics and an appreciation of physics based modelling approaches for thermodynamic analysis. Experience of test/experimental design, and practical execution in laboratory or test facility conditions to defined standards, and be able to contribute to the development of new test methods. Strong self-starter, able to execute tasks according to plan. Logical and methodical approach to task planning. Experience managing deployed resources (people you lead but you are not their line manager). Good interpersonal and communication skills, and can confidently translate complex information to a variety of audiences and you are able to represent your project(s) and GKN values in internal/external review meetings. Desirable: A higher degree qualification such as a Masters, PhD or EngD General awareness of budget and schedule management. An awareness of aerospace certification requirements. Experience of the Systems Development Lifecycle process You will be developing your own network and you will have a general awareness of key companies and key individuals who operate in the wider aerospace technology and engineering field We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do. Note: Some GKN programmes are subject to regulatory restrictions which may impact certain nationalities. As part of the application process you will be asked to declare when applying for this role. The position requires UK National Security Vetting (UKNSV) Security clearance (SC) due to the nature and responsibilities of the work carried out. In order for us to obtain an SC you usually need to have been resident in the UK for a minimum of 5 years to current date (but we do assess each case individually). We offer: What We'll Offer Once youre on board youll get the following perks and benefits: Competitive salary dependent on experience The opportunity to earn up to 15% bonus Industry Leading Pension Scheme = well match your contributions up to 8% on a 1 : 1.5 basis Life Assurance 8 x salary 185 hours holiday + bank holidays Income protection Shopping discounts Cycle To Work Scheme Employee Assistance Programme Virtual GP Clinic for you and immediate family Electric Vehicle (EV) salary sacrifice scheme (Insurance, servicing, maintenance, roadside assistance and more included) Free onsite parking Local gym discount Free airport parking Enhanced family friendly leave A collaborative, dynamic working environment . click apply for full job details
08/06/2026
Full time
Company description: Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, were inspired by the opportunities to innovate and break boundaries. Were proud to play a part in protecting the worlds democracies. And were committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees globally, across 33 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers. There are no limits to where you can take your career. Job description: Job Summary Its great to know youre making a difference to the future of aviation! Whatever part you play youll be helping us deliver operational excellence to our customers. Based at our Luton manufacturing plant youll do just that. Established in 1993, GKN Aerospace in Luton is a world leader in commercial and military ice protection systems and transparencies. Offering a full range of capabilities; design, analysis, testing, certification and manufacture of electro-thermal ice protection, military fast jet canopies and flight deck windows to over 20 programmes including: Boeing 787, Dreamliner, Airbus A320, AgustaWestland, AW101, Eurofighter Typhoon and Lockheed, Martin F-22 Raptor. Our customers include Boeing, Airbus, Lockheed Martin, Bell Helicopters, Textron, BAE Systems, Pratt & Whitney, Leonardo. Our Luton site is home to 370+ employees and onsite facilities including onsite parking, food hub and vending machines. As a Senior Systems Engineer (Electronics) you will draw on your diverse engineering background and the product lifecycle awareness to work on a variety of research activities in the TRL1-6 range. You must have sound experience in leading technical work, including budgeting, schedule and risk management. You will be capable of achieving through others internally and externally, and you will be committed to development of your own skills and professional network. Your proactive nature will enable you to understand and adapt to new technology areas quickly. The Luton team is focussed on developing product and manufacturing process technology related to aircraft ice protection systems and specialist structures for both civil and defence applications. The areas of activity cover but is not limited to: Electro-thermal systems and Electro-mechanical systems, Specialist materials and coating systems, Embedded and structural composites, Aircraft transparencies, Icing modelling and analysis, Sensing and data acquisition, Electrical and software control systems and digital engineering / manufacturing. This role is to provide analysis and design data to support ice protection system design through modelling and simulation of in-flight icing behaviour of aircraft surfaces, or representative surfaces. It is further expected that the role holder develop an in-depth understanding of the icing wind tunnel facility capabilities, and provide consultation and support to customers and other third party users ensuring testing is conducted in line with relevant standards and specifications and contributing to test reports as required. This expertise is to be developed through understanding icing physics and aircraft ice protection philosophies (particularly electrothermal), and through practical experimentation and modelling verification using the research icing wind tunnel.The successful candidate should have a broad engineering knowledge base but have a desire to specialise and in time develop the in depth knowledge to become a subject matter expert in icing analysis and testing, being able to support next generation ice protection system designs. We are seeking someone adaptable in their approach to work, and be willing to understudy other team members in their areas of expertise to ensure project objectives are met. As aSenior Systems Engineer (Electronics), you will be naturally curious and seek to increase/deepen your own technical knowledge through study, collaborative working, hypothesis testing and experimentation. Core operational hours at our Luton site are: 07:30 - 16:30 Monday to Thursday & 07:30 - 12:30 Friday. The role requires flexibility for occassional national travel to meet with customer and we offer the opportunity to work from home up to two days per week dependent on business need. Job Responsibilities Responsible for the technical delivery of allocated project deliverables, or project work packages, ensuring the research objectives have been satisfied. You may have budget accountability for a Work Stream or Work Package Support or lead any necessary 'hands on' development test work and development trials that are required to meet your Work Package/Work Stream delivery objectives. Support or lead the design of external work packages to be carried out by third parties in order to meet project research objectives. Responsible for accurately capturing and recording data and results from test work and development trials. Responsible for raising and issuing high quality and detailed technical documentation. Seek to understand the strategic direction of the target products or manufacturing process technologies being developed within your project(s) Responsible for preparation of Technology Development Plans and Technology Business Cases within your project(s) Ensure all planning documentation in your responsibility is regularly updated, accurate, and delivery is on track. You may also have schedule accountability for your project(s) Suggest and explore exploitation routes, aligned with the guidance of the Work Stream Lead. Drive project(s) toward exploitation, identifying and supporting industrialisation scenario development. Support project stakeholder management with internal/external customers, and you may lead management of supply chain partners in some cases. Take an active role in creating a personal development plan linked to GKN's TEF and will be responsible for delivering on agreed objectives supported by your line manager Ensure EHS policy and process adherence for your activities, and you will contribute to a proactive EHS culture in the wider team. Contribute to the development of GKN as a 'Great Place to Work', aligned with the core principles - safe, innovative, open & honest, care & respect, and ownership. Profile description: What You'll Bring To help us make a difference, youll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes: Essential: HNC, degree or equivalent experience in electrical or systems engineering Experience delivering designs for electro-mechanical, sensing OR controller systems within an engineering environment Electronics pcb design experience Good general engineering/technology knowledge base and can demonstrate strategic thinking. Working knowledge of aerodynamics and an appreciation of physics based modelling approaches for thermodynamic analysis. Experience of test/experimental design, and practical execution in laboratory or test facility conditions to defined standards, and be able to contribute to the development of new test methods. Strong self-starter, able to execute tasks according to plan. Logical and methodical approach to task planning. Experience managing deployed resources (people you lead but you are not their line manager). Good interpersonal and communication skills, and can confidently translate complex information to a variety of audiences and you are able to represent your project(s) and GKN values in internal/external review meetings. Desirable: A higher degree qualification such as a Masters, PhD or EngD General awareness of budget and schedule management. An awareness of aerospace certification requirements. Experience of the Systems Development Lifecycle process You will be developing your own network and you will have a general awareness of key companies and key individuals who operate in the wider aerospace technology and engineering field We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do. Note: Some GKN programmes are subject to regulatory restrictions which may impact certain nationalities. As part of the application process you will be asked to declare when applying for this role. The position requires UK National Security Vetting (UKNSV) Security clearance (SC) due to the nature and responsibilities of the work carried out. In order for us to obtain an SC you usually need to have been resident in the UK for a minimum of 5 years to current date (but we do assess each case individually). We offer: What We'll Offer Once youre on board youll get the following perks and benefits: Competitive salary dependent on experience The opportunity to earn up to 15% bonus Industry Leading Pension Scheme = well match your contributions up to 8% on a 1 : 1.5 basis Life Assurance 8 x salary 185 hours holiday + bank holidays Income protection Shopping discounts Cycle To Work Scheme Employee Assistance Programme Virtual GP Clinic for you and immediate family Electric Vehicle (EV) salary sacrifice scheme (Insurance, servicing, maintenance, roadside assistance and more included) Free onsite parking Local gym discount Free airport parking Enhanced family friendly leave A collaborative, dynamic working environment . click apply for full job details
